Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Parvez Khan Germantown, TN

Once I called them in and they were able to text me quickly, letting me know that they would be there once the order has been created and assigned to a local technician. They even gave me the name and phone number of the local technician to contact them and they are excellent people. Their customer service is great and they explained everything that needed to be done. Even if they are not able to get it done in the same day, they will callback and let me know what they intend to do in getting the parts and prepare them.

7 years ago

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Verified Customer

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William Ringler Gibsonia, PA

I switched from the American Home warranty system because they weren't servicing me very well. Choice Home Warranty has been very good and they always get somebody out to help me right away when I need it. I usually get phone calls back within an hour. I've had a great experience. They just gotta keep doing what they're doing and I'll stay with them.

7 years ago

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Verified Customer

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Robin And Mary Reed Lake Havasu City, AZ

It's cheaper than the other service we were with and so far it's been okay. You call them, they give you a contact and then you call that person anytime to tell them to fix whatever you need to fix. My garbage disposal broke one time and they did just that. They came out the very same day and replaced it. I gave them a check for 45 dollars and that was it. With the other service it was 75 dollars. Everything was great.

7 years ago

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Verified Customer

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Linda Clark Tampa, FL

I was not sure at first, but I had a lot of issues with older things in my house. They've been very quick with most things and most of the times I like the providers they sent. I had a dryer that was 10 years old or so, it had a small problem that they fixed. A bit after another problem came up so I thought they would fix it again, but they just gave me money to replace it. I was surprised because even though it was cheaper to fix it they knew it was not worth it at that point to. I only had an issue with a person they sent because it was hard to deal with them, but other than that I don't really have any complains about them.

7 years ago

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Verified Customer

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Judith Bedell Henderson, NV

I've had mixed experiences with them. One time, for example, I had one of their trade people come out and give me what I considered to be an outrageous estimate for the work. I contacted a licensed person in my city and state and got a totally different read on what was wrong and the pricing. I paid that person out of my own pocket and took it up to customer service. They paid me back for that after reviewing the whole thing. I had different experience with my garbage disposal. It wouldn't start but by the next working day a young man came out and changed it. It was great and worked fine. Yet another time, my AC was not acting right. I called them and they said they had to check my free arm lever check and that they would charge me $400 for that. In the end the young man didn't even take the thing apart. I was very unhappy with that one. As for customer service, the people that I have spoken to have been receptive and listened to what I had to say. I appreciate them because if there's a problem with the approved person or company that does the repair, they deal with that.

7 years ago

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Verified Customer

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Don Gould Fort Worth, TX

I got them because I felt that it was the best fit for us. We've had two issues, two separate problems with the house. All I had to do was call them, a guy came out and he did the repairs. I think they are a good company and I'm impressed with their response time and performance. The two different companies that they have sent out were good. I think the 3 years program that they have is particularly good. We're very satisfied with the work that they've done.

7 years ago

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Verified Customer

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Antonia Ellenwood, GA

Most of the time, their service has been good. Some of the repair people they send out need to be replaced, but Choice Home Warranty always follows up with you. A few months later after the same appliance broke, they sent another technician out, and I didn't have to pay the $45 fee anymore, so that was a good thing. Besides that, they've been pretty prompt.

7 years ago

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Verified Customer

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Lafini Mosby Columbus, GA

I called on Memorial Day weekend about my stove, and they were very prompts, although it was a holiday. I didn't think anybody would call me back, but they called within minutes, and gave me the name of the person who would be calling me. They were very professional and attentive, and I really liked that! I also liked that they sent me a payment for my item because the guy that came couldn't fix it.

7 years ago

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Verified Customer

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

7 years ago

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Verified Customer

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Elma Ruiz Port Isabel, TX

Customer support has been very responsive and quick to act. They got me connected with the repair shop that was here locally, so that's been great. The company that came over to fix my washer made a mistake, so they came back and fixed it within their own warranty, and the washer is working great now. The experience was just fine! Overall, it's good coverage, and the money is good value.

7 years ago

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Verified Customer

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Georgetta Lynne Jacksonville, FL

Customer support has been very good and on time. They've also been very polite and excellent; I've had no problem with them, whatsoever. They do exactly what they say they're going to do. My garbage disposal wasn't working, and they had a man come over and fix it within an hour. He was just excellent! I've been trying to get my friends and everybody to use them. In fact, I have gotten several people to use them.

7 years ago

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Verified Customer

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Robin

The coverage for a/c replacement is unacceptable. Out of pocket expense was too high. We were able to find someone cheaper

2 months ago

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Verified Customer

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Robert Weber

Great at getting me what I needed for the repair I was requesting and in a timely manner.

2 months ago

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Manuel

Great service they actually try to help and make sure my home is running properly

2 months ago

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Cyril

They only pay small claims. If you have a claim for ‘replacement’, they only pay a fraction of the item replacement cost.

2 months ago

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Jenny

Easy to submit a claim, easy to reach by phone if need to. Fast, good service and worry free

2 months ago

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Verified Customer

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Lynda Kane

They took care of my problem for me and were kind. It did take awhile to get ahold of them though.

2 months ago

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Debra Spohn

First concern handled promptly. For the second one, no one ever contacted me. I handled it myself. Not too happy about that.

2 months ago

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Verified Customer

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Xiaobin

Choice denied to fix or replace my refrigerator using a term of electrical shortage. This term can be used to reject any future needs under its contract and we will go away with this insurance for sure.

2 months ago

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Verified Customer

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Dorothy

I liked and was happy wit the service and hope you give me the service that I need when I need it

2 months ago

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Verified Customer

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Alfonso

My experience with CHW has been positive so far. The service they’ve provided has been excellent.

2 months ago

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Verified Customer

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Mark

Easy claim process, online . Quick response for appointment, and resolved issue successfully.

2 months ago

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paulette hawkins

OSP Plumbing Mat was on time & was very professional diagnosed the problem why the toilet wasn't flushing replaced two parts.

1 month ago

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Jose

Choice Home Warranty often contracts not so the very best vendors to take care of customers claims. Their vendors typically try to charge customers on top of the customer’s responsibility/deductibles

1 month ago

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Joycelyn

I have had the worst experience with CHW. I submitted a claim 3 weeks ago about my water heater not working. It still has not been fixed or resolved. I have contacted them several times a week and they still haven't fixed it. They are horrible at communicating to me and the 3rd party. I bought this house and it came with CHW. I do not have a choice in changing the warranty program until i hit my year mark. Almost a whole month without hot water is ridiculous.

1 month ago

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Verified Customer

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Frank

The only reason it's not a 5 is because it took so long to get my kitchen faucet repaired. Other than that I'm very happy with the service.

2 months ago

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Jerry

The last replaced cost was a complete joke. And when they told me based off wholesale price is even a bigger joke. The consumer buys this policy for protection not to haggle over price.

2 months ago

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Verified Customer

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Angela Edwards

In like the customer service. The representatives are attentive, actively listen, and are extremely helpful.

3 months ago

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Ace

I would never buy a home warranty from them again. I had a plumbing issue and had no working toilets or sinks or showers and they denied my claim after sending 2 technicians who could not fix the problem. I had to call my own plumber who took less than an hour to resolve the issue.

3 months ago

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Verified Customer

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Catherine Keifer

I did not like that. You gave me an appointment between the hours of 1 and 5 PM with Sears and they never showed up. I called you during the day to check on my appointment and you told me it was still ago. I have not heard from you or Sears on this, I actually had to pay an air conditioner man to come to my house and fix it

3 months ago

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Verified Customer

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Ken

Excellent customer support and service. Repair people are always Professional and willing to answer all Questions.

3 months ago

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Verified Customer

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William Wood

The technician was on time and finding out he had the wrong bulbs mad a second trip and fixed everything perfectly.

3 months ago

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Verified Customer

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Chris Clark

Like the service. Was surprised still had a high bill for ac repair but seemed fair on other appliances like washer dryer.

3 months ago

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Tribhuwan Shrestha

July 12 claim air condition problem.several times change schedule about 104 degrees temperature during that time .but choice insurance didn’t fixed .i call local technician they fixed July 16 th 2024 .we talk for reimbursement but insurance denied. So I don’t like .very very poor service.

3 months ago

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Verified Customer

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Lisa Catlett

I paid for 6 years of coverage and didn’t save anything other than to protect against inflation. They are not even licensed in California!!! My refrigerator has been Brocken for over a month now and choice screwed up the paperwork every chance they got. I am really thinking of canceling and would not recommend this company.

3 months ago

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Verified Customer

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Paula Lee Micallef

The service we received from Choice Home Warranty. The technician was professional and quick. What a great program.

3 months ago

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Karolin Marte

I have been waiting 2 weeks to get someone to contact me. They sent a company that is terrible and choice home warranty doesn’t want to reimburse or respond to my emails or contact requests. Really unprofessional and I will not renew my coverage when the time comes.

3 months ago

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Verified Customer

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Doris

Coyote A.C. Service's owner, Travis took good care of me. My ac is working perfect again. Thank you.

3 months ago

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Verified Customer

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Linda

Very pleased with our recent air conditioning claim. Everything was fixed very fast, with no hassles.

3 months ago

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Verified Customer

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David Remondini

The initial offer was for a gift card from a vendor we rarelu use. After I called in they agreed to send a check so in the end I was satisfied.

3 months ago

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Maryann

I am very disappointed. They said that I would have a repairman the next day and he was a no show. I called the repairman and he said that he was not given the information. So I had to get another company to come. It was horrible not having hot water for a week. Extremely disappointed

3 months ago

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Verified Customer

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Kaye Strickland

Prompt response from the local contact Christina W.. She walks clients through the process and does super follow up!

3 months ago

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Verified Customer

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John

It works just call them and they take over,the tec shows up makes the repair all done everybody happy

3 months ago

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Doug Grace

Customer service has been excellent. No complaints, except CHW could not locate a vendor for a claim. I found the vendor and was reimbursed by CHW.

3 months ago

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Verified Customer

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ashley porinsky

My last claim took a month for them to send out a plumber to unclog a drain. I then told Choice Home Warranty I had to hire my own plumber to cancel the claim and they still dispatched a serviceman. I wish I could get my money back.

3 months ago

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Verified Customer

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Colleen

A repair person was sent a few days after the claim was filed. He was cordial, personable, knowledgeable, and helpful.

3 months ago

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Willis Benton

Fast and professional service, AC went out and they was able to get a company to fix the problem the same day

3 months ago

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April

Had a tech out 4 times choice said they sent over to sears to order part! Sears never got request! On phone more than 5 hrs of my time over 3 weeks trying to get my stove fixed. Mind you I just got the warranty plan for 3 yrs and this is how the first claim went

3 months ago

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Verified Customer

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lorenzodonald@yahoo.com

Wasn't a hard repair but not having an A/C for anytime in the summer was tough so thx for coming to fix it in 1 wk

3 months ago

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Verified Customer

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Erica Pate

Horrible. Between the outsourcing and persons not understanding you, the appointments getting set with the wrong vendors for the issue and the fact that you have to inform them, and the uninformed supervisors who try to sideways talk you when you aren't simple, they make it difficult to get things done.

3 months ago

Choice Home Warranty Reviews