Choice Home Warranty Reviews
9.3
Overall Score
Verified Customer
Review Source
Lorraine
I had two calls so far. The dryer could not be fixed and a gift card was issued for Lowes, however, the amount for a replacement was only $388.00, which is not enough for a new dryer. I was very disappointed. The second one call was for a washer, which was repaired. It was my understanding that if an appliance could not be repaired, it would be replaced,not half replaced.
1 year ago
Verified Customer
Review Source
Joanne
I had a great experience with a service company. They were quick to respond and provided excellent service. The technician who came was very polite and courteous. I had an issue with my hot water heater, and they had someone out the next day to fix it. The whole process was fast and efficient. I highly recommend this company for their prompt and professional service
1 year ago
Verified Customer
Review Source
Frances
I recently reached out to this company for some help, and after a bit of a bumpy start with getting a response, they eventually got back to me and are hopefully working on resolving my issue. Overall, I've had positive experiences with them in the past, except for one incident with my dishwasher. Despite that, I still recommend them to others as they usually do a good job. Looking forward to having my dishwasher fixed and hopefully upgrading my rating to a 10. Thank you!
1 year ago
Verified Customer
Review Source
Sara
I had a great experience with this company. They were quick to respond to my air conditioning problem and had someone out the next day. The service was efficient and cost-effective. I appreciated the option to purchase a warranty in advance at a reasonable price. The staff provided me with different ideas that ended up saving me money in the long run. Overall, I found their prices fair and the service top-notch. I highly recommend them for any HVAC needs.
1 year ago
Verified Customer
Review Source
Hugo
I have been a satisfied customer of this company for many years. Their professionalism and commitment to customer satisfaction are commendable. Whenever I have had to use my warranty, the service has been timely and satisfactory. I have even extended their insurance coverage to my son's home. Overall, I am totally satisfied with their service and would highly recommend them.
1 year ago
Verified Customer
Review Source
Bruce
My geothermal furnace recently stopped working, specifically the fan. The issue was intermittent, making it hard to diagnose, especially since the technicians were not too familiar with geothermal systems. Despite this, they were diligent in following up and ensuring the job was completed correctly. Overall, I appreciated their efforts in resolving the problem.
1 year ago
Verified Customer
Review Source
Balasubramaniamshalini
I had to request a repair for my AC that wasn't working, and the customer support was excellent. They came on time, fixed the issue immediately, and I was satisfied with their service. However, I also had a request for my dryer, and although the customer support was good, the service technician didn't have the necessary part and had to come back a week later. This caused a delay in the service, so I would rate it lower. Overall, the AC repair service was great, but the dryer service had some issues.
1 year ago
Verified Customer
Review Source
Betty
I recently had a positive experience with Choice Home Warranty. They promptly resolved an issue with my air conditioning unit at a rental property. The technician was efficient and recommended getting a new unit, which has been working well according to the tenant. I appreciate their quick response and handling of a scheduling mix-up without any hassle. Overall, I am satisfied with their service and would recommend them based on my experience.
1 year ago
Verified Customer
Review Source
Albert
I recently had a positive experience with Choice Home Warranty. When I had an issue, their service desk directed me to a technician who efficiently fixed the problem. This was the first time I used their services in our new home, so I don't have much experience with them yet, but so far, they seem very good. Compared to other warranties I've used, Choice Home Warranty appears to be more streamlined. Overall, I would give them an A+ rating.
1 year ago
Verified Customer
Review Source
Anonymous
I have had a positive experience with this company. Their technician responded within 24 hours and fixed my issue promptly. I've had to call them twice, and they have always been efficient and reliable. Recently, my dishwasher had a problem, and they quickly diagnosed and fixed it. I appreciate their timely service and friendly staff. Overall, I have never had any issues with them, and they have consistently delivered on their promises.
1 year ago
Verified Customer
Review Source
Carmen
I had an excellent experience with the technicians who came to my house. They arrived on time and quickly identified the problem. When I called, they were polite and explained everything clearly. My sister-in-law suggested texting them, which worked better for communication. The technicians were clean and professional in their work. Overall, they were excellent and I highly recommend their services.
1 year ago
Verified Customer
Review Source
Sheila
I recently had a positive experience with a repair service. The technician efficiently fixed my stove door that had issues, providing great service. I've used the warranty for plumbing and washing machine repairs, saving money in the long run. Overall, the service has been worth the initial cost, giving back in valuable repairs and savings for my family.
1 year ago
Verified Customer
Review Source
Cheryl
I recently had a great experience with this HVAC company. When I had an issue with my system, they responded promptly and sent knowledgeable technicians. Even though the problem couldn't be fixed immediately, they were fantastic and at the top of my list. Just a month later, I had another positive experience with them. They are definitely number one in my book.
1 year ago
Verified Customer
Review Source
Heather
I recently had to request a repair for my air conditioning unit through AI Home Warranty. Living in a hot area, AC is essential, and their quick response impressed me. I submitted a claim in the evening and had a repair person scheduled for the next day. The service was prompt and efficient, a significant improvement from my previous warranty provider. AI Home Warranty's value and speedy processing of claims make them a great choice for homeowners.
1 year ago
Verified Customer
Review Source
Margaret
I recently had a positive experience with this company. Despite some initial concerns about the service, they were able to send someone out within 24 hours to fix the issue. I only had to pay $75 for the service, and they were able to resolve the problem without any additional charges. Overall, I am satisfied with their service and even purchased a long-term policy with them for five years.
1 year ago
Verified Customer
Review Source
George
I have had great experiences with this service. Every time I call, they quickly find someone and set up appointments without any issues. They handle everything efficiently, from setting up to fixing the problem. I have used their service multiple times, and it has always been consistent. They take care of any extra costs and ensure the job is done well. I have never had any problems and that's why I keep renewing my subscription.
1 year ago
Verified Customer
Review Source
Patricia
I recently had a great experience with Choice Home Warranty. The technician arrived a day earlier than expected, which was a pleasant surprise. He was professional, cordial, and did an excellent job fixing a leak near my dryer hookup. I only noticed the leak when getting a new washer and dryer installed. Choice took care of the issue promptly, allowing me to proceed with the installation. Overall, I was very satisfied with the service provided by Choice Home Warranty.
1 year ago
Verified Customer
Review Source
Bernard
I was impressed with the quick service and knowledgeable repairman from this company who fixed my garage door opener. They were responsive and sent qualified mechanics promptly. In comparison to my previous experience with another warranty company, the service was much faster and more efficient. The competitive pricing and quality service make them a top choice for home repairs.
1 year ago
Verified Customer
Review Source
Barbara
I had a great experience with the service provider for my washing machine repair. They were prompt, efficient, and the process was seamless. I made a claim online late at night and by the next morning, they were already in touch. The repair was done smoothly and on time, with a part needing to be ordered, but the overall experience was hassle-free. Highly recommend their services.
1 year ago
Verified Customer
Review Source
Anonymous
I only needed their service once when my refrigerator needed a new compressor. They scheduled promptly, fixed the issue efficiently, and did a great job. However, they keep sending me emails about specials and joining, even though I'm already a member. It's unnecessary and a waste of their time. I have them on file for both my personal and rental properties.
1 year ago
Verified Customer
Review Source
Scott
I had a positive experience with this service. They were quick to respond and had a different policy for parent plans, which was convenient. The flexibility and communication were great, especially in scheduling appointments. They were prompt in sending out contractors, unlike other places. The video recording feature for issues was helpful. Overall, the service was efficient and accommodating to my needs.
1 year ago
Verified Customer
Review Source
Anonymous
I recently had an issue with my toilet and had to call a plumber for help. The representative on the phone was a bit confused at first, but once we got that sorted out, the plumber arrived promptly. He quickly fixed the problem, and I was impressed with his professionalism and efficiency. Overall, it was a positive experience, and I would definitely recommend their services.
1 year ago
Verified Customer
Review Source
Louise
Great system for contact, oversight of my problems by a single individual and she's really on top of her game, plus she has excellent back-up. Things are just "supposed to" happen - they do! Then there's follow-up later to make sure all service/repairs have solved the problem. I've had another "top-rated" home warranty. Choice Home Warranty is way out in front in every way!
1 year ago
Verified Customer
Review Source
chenrichs05@hotmail.com
1 year ago
Verified Customer
Review Source
Angela Cabiya
I had 3 problems in my home. My stove top burners quit working, my shower head was spraying the ceiling due to clogging I. The rain head and the previous owners left us with clogged bath tubs, sinks and a toilet that would keep running and not fill the tank. I’m pleased to say all of our problems have been taken care of. They were always on time, knowledgeable and professional. They worked around my schedule which I was so thankful for!
1 year ago
Verified Customer
Review Source
Cheryl
I had a problem with my stackable washer and dryer. The first time I called on it I bd was having water coming out the door. Only one man came out knowing that it was a 2 man job, he removed the part that you put softener or bleach in so every time I did laundry I had to dump the water that filled up in the drawer.
I dealt with that for 6 months and called back, 2 men came cleaned out the drawer put the part back in and out worked fine. It wasn’t about water pressure like the first guy said ! It was fixed with the 2guys that came last! I’m very happy
1 year ago
Verified Customer
Review Source
Justine
The communication between Florida Pro Services and me was very slow. Finally, once it was approved it went quickly and the technician (John) from Florida Pro Services was great. But, I was out of air conditioning for 10 days at 99 and 100 degree weather and I am 86 years old with a heart condition and being without air was brutal. I feel there should have been better communication with me. On day 11 John came back and got my air conditioning system going and all is well!!
1 year ago
Verified Customer
Review Source
Brian
I’m new to Choice, I’ve only used them once for a cooktop. Everyone was nice,. The only complaint I would have is the longevity from the time you call for something broke until somebody actually shows up. I can see where this will be extremely problematic in the summer if your air-conditioning broke.
So far so good. I have several houses. I’m giving this one year. If it works, I will get the warranty on all of them.
1 year ago
Verified Customer
Review Source
Beverly
"They were very quick to respond. Repair man they sent was very knowledgeable and friendly. He arrived on time with new hot water heater and went to town to get the parts that he didn't have with him. He explained what had happened with old heater and what we could expect with the new one. He was very neat and cleaned everything up before he left.
1 year ago
Verified Customer
Review Source
Ronald
Choice Home Warranty provided quick responses for my problems. Sometimes a week is too long to wait for a repair. I would like the assigned repair company to call and let me know that they have the repair order and see if they are able to get to me sooner.
This last problem, the repair facility never did call. Another company was assigned but this was another week. The 2nd repair facility couldn't find a clean out and poured a chemical in the drain to open it. he said that should do it but to wait a few hours for it to work and left. The drain did drain better but does fill up after a few minutes. Maybe he should have called back and verify that the problem was solved but did not. He was very polite and had a professional appearance. I would rate him with an 8 out of 10.
I guess I will buy a commercial grade drain cleaner and see if that works. I may need to locate where the drain clean out is. this may require me to hire a plumber ti do that??
1 year ago
Verified Customer
Review Source
Alexander
I have filed two separate claims in the last few months. Both times they were addressed by Choice Warranty on the same day and a repair person was out within the week. The repair companies were both professional and informative and solved my problems immediately. I have had great experiences with this company and will continue to renew their service.
1 year ago
Verified Customer
Review Source
Ernesto
Mark and Kaylon, the two guys that came to service my water heater did a very good job. They were on time, checked everything out, found the problem, even checked with their manager to verify their findings. They fixed the problem and checked to make sure everything was working right, cleaned up and left. These young men were the best servicemen that have ever come to fix something at my home. I paid for 7 years and am several years into the contract and the contractors have been below scale until now. I finally got something fixed.
1 year ago
Verified Customer
Review Source
Sylvia
I've only had Choice Home Warranty about 2 months. In that short time, both my refrigerator (icemaker) and stovetop were in need of repair after an energy surge. Not sure it caused the icemaker problem, but definitely did the stove. They sent repairmen out in a very timely manner (Frigidaire) and as soon as parts were obtained, it was fixed. It's terrible to be out of ice in Florida with the type temperatures we're having now, so was very happy to get my ice back.
1 year ago
Verified Customer
Review Source
Wanda Banks
Easy to file, document & work thru a claim. I can update my claim whenever I want and get a response back from the claims team in a reasonable amount of time. Their repairmen can service a long list of appliances, but we had one that was not on the list. They were easy to work with and understanding about us getting our own technician out to access our problem. The 4th claim we filed was on our dryer. Even though the dryer was out of warranty, the manufacturer replaced the dryer free of charge so no need for Choice Warranty to pay out. But they did walk thru the process with me.
1 year ago Edited August 9, 2024
Verified Customer
Review Source
Erlinda
At first I thought my last claim was being ignored. But when they finally authorized the AC repair, it went really quick and my son was very satisfied with the work that the technician Jacob did .
Yes, my warranty will expire in August and I do want to renew the service. i do hope you can give me a better deal .
Please let me know what I need to do to renew. Thank you.
Erlinda
1 year ago
Verified Customer
Review Source
Joanne Wang
I always receive a response from Choice within 24 hours after submitting a claim. For small projects, this is definitely a relief. The vendors are generally busy but good, except Sears Home Services (very unreliable and a lot of employees seem not happy). I hope Choice will have more small business vendors, those are generally professional and thorough.
1 year ago
Verified Customer
Review Source
Thomas O
I had another company offer an inexpensive a/c service to my unit then told me me unit had pressure problems and refused to work with Choice. I cancelled the appointment with that company and called choice to send out their a/c representative for a second opinion. They came out and said my unit was fine and cleaned and checked my unit. The Choice warranty saved me from being ripped off for unneeded repairs
1 year ago
Verified Customer
Review Source
Latonya
I have been with CHW for a number of years and had np problems until this year. I usually rate 5, but because I had trouble with one of the contractors sent to my home. This person was obviously unskilled and had compassion for his job. He did nothing but looked inside my clean dishwasher, closed the door and said go to home depot and get some dishwasher Cleaner. (What) ???? I have dishwasher Cleaner. I gave it to him, he opened it and (sprayed ) it in my dishwasher, turned it on. Got paid and left. Water started to flow from under the dishwasher. I am upset. It took several days to reach him. Once I reached him.....he arrogantly said "I'm not coming back" call CHW. That got it with me.....CHW sent another contractor, out to find the initial problem. The first contractor really did not know what he was doing. Flooded my dishwasher with suds which caused the water to Sud from under the dishwasher. Other than that CHW has always received a 5 rating for years.
1 year ago
Verified Customer
Review Source
jimmy james sr
I am truly satisfied with my decision to choose Choice for as my Home warranty provider. My refrigerator went bad, unable to be repaired, Choice provided the replacement funds that help me to purchase a new refrigerator. The funds was surprisingly more than sufficient, providing the age of my old refrigerator. Thank you Choice the coverage in my warranty policy. I have tried other home warranty companies, but my plans is stay with Choice warranty.
1 year ago
Verified Customer
Review Source
Thomas
I have had Choice HW for over 10 years and I cannot find anything to complain about. Over my 10+ years I have had my Microwave replaced, my Dishwasher replaced, had to have drain lines unplugged, and all done by reputable technicians selected by Choice. Anytime I have called with a problem or just questions about my warranty I’m treated like a friend and not a customer. I just renewed my warranty for another 5 years and it’s because I have truly come to trust Choice.
1 year ago Edited July 17, 2025
Verified Customer
Review Source
Sharon L. McKee
For the most part it was a great experience. My only complaint was the amount of time it took to find a reputable technician to do the job. In fairness that could be just where we live. Really could not have been better! Have told my friends and family about Choice Home Warranty and how it is great to have the home warranty. Some of my friends have had home warranties and when they had a break down they would not pay. So that is why I have been telling them about Choice Home Warranty and that you stand behind your contract with the customer!
1 year ago
Verified Customer
Review Source
Cindy Li
Great Technician resolved the problem right away for the leaking kitchen faucet. The plumbing service needs to hire more plumbers since there was more than 48 hours lead time. For the two wet spots around the shower, the technician checked them and instructed to wait and see if the spots expanding or not since his touched the spot and did not feel wet.
1 year ago
Verified Customer
Review Source
Irwin
CHW has been very helpful and very prompt in providing services that I needed in my home - thesse were serious plumbing problems, and CHW dispatched a plumber from Concept Renaissance Services, LLC. The plumber (Miguel A - was excellent and did a terrific job repairing all of the problems.
In the future, I intend to rely on CRS and Miguel for any futhre plumbing needs.
1 year ago
Verified Customer
Review Source
Donald
I really like the service. I had a service before and they were such a disappointment. When we switched to Choice and used them I was really happy with the whole process. It's easy to file a claim and the vendors they use have been out standing. When my daughter bought her house I recommend Choice to her and she has it now. I have recommended Choice to all my family and friends. I give them the highest rating possible.
1 year ago
Verified Customer
Review Source
Michael
I used it when the heating was not working properly, and I was able to call on a Friday. However, service was not going to be available until Tuesday under normal circumstances. I was able to contact the repair person and move it to that Friday, but I had to pay an extra hundred dollars. The service guy was excellent. He was very knowledgeable, and we were up and running within 2 to 3 hours from his arrival.
1 year ago
Verified Customer
Review Source
Shannon
They've just been helpful every time that I've called they've gotten a person out as soon as they could. And then if they couldn't fix it right away, they were able to get it replaced. There's only one bad thing, though. My microwave stopped heating, and they couldn't fix it. So they replaced it, but they only replaced it for the amount of how much the wholesale cost was. And then I had to pay to get it installed. That was very frustrating.
1 year ago
Verified Customer
Review Source
Nancye
I put in a claim online. Then it was just a matter of hours before I saw the email that would show us when there would be technicians that would be out. And then he would be coming out of time and everything. And he showed up on time, the guy that came was very knowledgeable, he's very polite and help me a lot with the garbage disposal. So he taught me a lot about that, and they had to replace the garbage proposal. He was in and out and just a matter of no time and that was it. I mean, I pay your little part that you have to pay. It was a very easy process.
1 year ago
Verified Customer
Review Source
Rachel
I recently needed to use my warranty because my washing machine broke. They had someone come out and the person said they couldn't fix it. So they were given the funding for a new one. And it's not sufficient to buy a new one. They say it's based on the model and year and all this other kind of stuff. But ironically enough, I had another washing machine at another house that's insured and it had a newer washing machine that had all the bells and whistles. But apparently, the size was smaller. And they gave me the same exact amount, which again, isn't enough to buy a new washing machine and dryer from the store. And then I'm waiting 30 to 60 days to get the funding.
1 year ago
Verified Customer
Review Source
Chandra
There were 2 times I called people, so they were very appreciative and kind and then explained the problem I had and fixed it. I used my warranty for my microwave oven because it was not working, and they replaced it. The second time, my garage door opener was not opening the door. So they came in because of the cold and other things. They tweaked it, and it started working.
1 year ago
Verified Customer
Review Source
Dominic
Just not too long ago, I had to use it for an electrical outlet. It had burned out so they came out and repaired it, and did an excellent job. In and out in a short amount of time. Whenever I've had to have something repaired, if they couldn't repair it, they did replace it. A couple of years ago, my ceiling fan went out and they couldn't fix it, so they replaced it with a new one. And it's working fine today.
1 year ago
