Choice Home Warranty: Read 49,030 User Reviews From Real Homeowners

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Tiffany Newport News, VA

I had two issues and I receive appointments the same day for next day service. All of the technicians were extremely good and communicated very well with me about the issue and the problem and how it was going to be fixed. I even contacted customer service with a question via the online system related to my ticket and they got back to me the same day within a couple of hours with a response.

5 years ago

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Michael Pompano Beach, FL

They responded to me immediately they sent somebody over I believe the day after my complaint and that person diagnose the problem unfortunately he diagnosed it improperly. They sent a second technician over for it's a different problem which didn't exist. So electric and had to come back a second time to fix the problem. I'm not too happy with that. I ended up having to pay twice for the same repair.

5 years ago

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Alan Whitinsville, MA

This last experience, we had a failure on our electric stove in the kitchen we called in the claim and within an hour so we got the call from the service provider. The actual service technician was going to come out that was really a good response. The individual did come, he was very thorough, and did a great diagnosis then really found the root cause of the problem, and he put in the follow-up paperwork to get the right replacement all in all it was really well done and very professional.

5 years ago

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Sharon Gwynn Oak, MD

They answered all my questions they actually provided a lot of what I needed I was sort of like a one stop shop I didn't really have to go looking around for any supplemental coverage for anything and when I spoke to them they actually provided me an offer for a three year service I got the contract. I've had one service call since I signed up with them the person came out very quickly the person that I spoke to is very professional and unfortunately I didn't need any other services but I have no complaints so far.

5 years ago

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Pamela Clearwater, FL

We will continue with Choice Home Warranty forever. They have been great. Just recently we were having issues with our toilet, it was running constantly. We called Choice Home Warranty and the next day the plumber came out and within a half an hour, it was fixed. Everyone who has come to our house has been prompt and pleasant. They have done a great job.

5 years ago

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Verified Customer

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Rona John Delray Beach, FL

It's hard to get through on the phone, and I almost always have to reschedule with the provider. Recently, my garbage disposal stopped working. I put in a claim on your website and I was scheduled for a visit ten days after I put in my claim to say something was broken. I called the provider and I got a visit scheduled for two days instead of ten days. They came at the beginning of the time window--I was very happy I didn't have to wait around for them for hours--and they quickly and efficiently fixed the disposal. I had already given them my card so I didn't have to wait for anyone to go out in the van and clear the card so I'm very happy.

5 years ago

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Anonymous Red Oak, TX

I made it known that I had an issue, and the support that I received from Choice Home Warranty was fantastic. No complaints on my part. My heating element went out in my oven. The turnaround was quick. The technician that came out was knowledgeable to what was going on. There was a delay in getting a part in, but the repair has been made and like I said, there's no complaint.

5 years ago

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Bill McCarr, KY

It's the second year I've had the warranty and I've only had to use it twice. I had one not-so-good experience and one great experience so that's I'll keep it for another year and hopefully everything works out like the second time. The first time I needed to use it was for an electrical problem, and I waited three days and they never contacted me. They said they couldn't find anybody, and that's why I got kind of discouraged with it but then I ended up fixing the problem myself. The second time, I had a problem with my heat pump, and when I reported it, somebody contacted me the same day and had a contractor call me to set up an appointment for the next day. The service was top notch--they were right on the ball--and I was satisfied that time because they had somebody come the next day.

5 years ago

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Jimmy Chicago, IL

I think homeowners should have warranties like this, because even though I can DIY a lot of stuff, every homeowner should have it because you don't know when something's going to happen. As a matter of fact, the first time I used it, my dryer broke--the motor went out--and I called Choice. They sent the guys out, they fixed it, they answered all my questions, and they left. It was pretty good.

5 years ago

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Verified Customer

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David Azle, TX

Great value, great company. They really care about their customers and they handled my problems very fast. After the big freeze we had in Texas, my heat pump went out, and it turned out to be my thermostat. The tech they sent arrived and within fifteen minutes of looking, knew exactly what was wrong and replaced it. They are a great company--friendly employees and the companies they do business with to send out to their customers are good companies. The techs are great people--nice and friendly. Choice Home Warranty one hundred percent, all the way, A plus!

5 years ago

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Pete Lexington, SC

It's just a very good experience with Choice Home Warranty. I had one opportunity to call them a couple weeks ago about my dryer and during that call, it was easy to get an assignment done with the contractor. He was here the next day and fixed the dryer at that time. With the other company I was with before, that same item would be five or six day turn-around. I was also able to include my pool in my warranty for a cheaper rate than what I was paying with the previous company for twelve years.

5 years ago

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Verified Customer

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Loraine Newport News, VA

They come out when you call, they send someone right away, it doesn't take forever, and it was so good that I that I've recommended it to one of my relatives and they have Choice now as well. Also, it's not that expensive. Last time I used it, there was this banging noise--the toilet was acting up--and they came in and and fixed whatever it was in the toilet, it was great, it was quick, and they had the mask on and everything. It was just great.

5 years ago

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Verified Customer

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Terry San Angelo, TX

The service is good, I used it within the last month. I had kitchen stove knobs sticking on and they wouldn't turn off completely, and the guy came out and checked them out. He said what they needed, turned it into Choice Home Warranty, and it was approved that very same day. Of course a snowstorm hit, so he didn't get to come back for a couple of weeks, but it's now been fixed and everybody's happy.

5 years ago

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Olatunde Tinley Park, IL

The price was cheaper than most home warranties and it had good reviews. Choice Home Warranty has been great, they've always been there every time I've needed something. It's very easy to get things done and to get someone to come out. Choice Home Warranty approves most of the claims--I've never had any claim denied. It was very easy to get in touch with somebody before the pandemic, which made it harder to get in touch with somebody, but now it is getting back to normal.

5 years ago

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Aaron Temple Hills, MD

It was an amazing deal. I’ve been satisfied every time I’ve dealt with choice. I would recommend them to any homeowner. One time my heater wasn't coming on and I called in because it was very cold weather and they set up the appointment for the next day but the technician called me and told me he was coming earlier and he could see me that same day and he came in and resolve my issue within thirty minutes.

5 years ago

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Betty

I purchased the three year deal which I thought was a good value. We've used the warranty twice. Our disposal had a leaking issue and they sent a wonderful serviceman out to fix it. They always send out very qualified workers in response to your claims. One thing that is a little disconcerting is when you read the fine print on the contract there are a lot of ways they can get out of covering things you need fixed.

5 years ago

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Verified Customer

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Anonymous

Choice Home Warranty was included in our mortgage deal when we closed on our house. This company has been very responsive and has gotten our service set up quickly. They have been very clear on the explanation of benefits so we know exactly what to expect. We had to use our warranty recently for some issues with our heating and cooling system. We were able to get someone out here to fix it within the next couple of days. They came prepared and gave us suggestions on how to keep it running smoothly. I was happy with the timely manner they fixed it in.

5 years ago

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Verified Customer

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Janet

I switched to Choice because my previous home warranty company was too expensive and they didn't cover everything that Choice covers. I've never had trouble talking to people in customer service. They are extremely nice and make sure things are taken care of. My washer needed fixing and they sent someone out to fix it. The man came out and was very fast and kept everything clean when he left. Every time I call they seem to raise their copay, so I wish they would stop doing that.

5 years ago

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Verified Customer

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Cheryl

When you have something break, you get a hold of someone on the phone and they make the appointment for you. Then they send a qualified person out to fix it. I've used the warranty twice for my dishwasher and refrigerator. They quickly repaired them and it was excellent. Overall, they accommodate you quickly and make sure they send out qualified people to fix things in your home.

5 years ago

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Verified Customer

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Barbara Gooding

Great C/S Fast response to scheduling an appointment Professional technician Work done in approximate time Very knowledgeable of the brand of dryer Pinpointed the problem very fast C/S asked what brand did I have This helps the technician in advance The price of service was awesome Touchbase with customer after the work was done I was satisfied from the and put at ease when greeted by the technician

5 years ago

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Verified Customer

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Linda

I used my home warranty to fix a heating issue and the vendor who took my claim was not able to fix it the same even because he needed to pick up a part the next day. He came back when I was home and the finx it the next day. guess what the heat was running at 80 and would not turn move from 80 even when you turn it to 69. i call him back and figure why it was doing so. he was good and i would want to use this vendor again if anything happen to my heating system. I brought a three years warranty for my daughter home as a home warming present. i would do it again in a heart beat.

5 years ago

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Anonymous

I think their prices are fair and reasonable and I went with them because I figured that was a better buy from me. Customer support is courteous and kind and all of my problems have been solved. I had a pool leak and they came out and remedy the situation, the contractor came out and did the work. I would certainly recommend choice because I haven't had so far it's been a great experience with them.

5 years ago

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Veronica

I went with Choice because I heard they were good at getting stuff done and send out the proper people to fix what you need fixed. Our dishwasher wasn't functioning very well at all. It kept filling up with water but the water wouldn't always dissipate. They sent a professional company out that ordered the part and now it's working like a charm. They always send qualified people to fix the problems you have, and my needs have always been taken care of.

5 years ago

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Verified Customer

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Latoya

I've been with Choice for a while now and have been using their military discount. They are very responsive and I don't have to wait very long after I put in a claim. They usually send someone out within a week and they fix whatever is broken. Just recently, we had a toilet problem. They fixed it and even provided some feedback to prevent problems in the future.

5 years ago

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Verified Customer

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Roger

I like having Choice Home Warranty because they provide me peace of mind in case there are any problems. They usually respond in the customer service department when I call. They get the things done that I need and provide good service. My heating system wasn't working and it was very cold. I called them, adn the next day they were here and solved the problem. It's a good value for the money and they offer a convenient service.

5 years ago

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Anonymous

I called a couple of different home warranty companies, and Choice gave me great information and I liked the knowledge level of the person I talked to. We had one of our appliances go out and the customer service representative wasn't sure what was covered, so they cut us a check to replace it. They covered us that was above and beyond. I definitely plan on renewing with them when the time comes.

5 years ago Edited January 10, 2024

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S

I've used my warranty several times and I've always been happy with the outcome. Everyone shows up when they're supposed to, they call in advance, and their competent most of the time. They do an excellent job! I don't like having to pay $45 each time somebody walks through my door, and think that's a little high and think it should be considerably less.

5 years ago Edited September 14, 2021

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Mary

Pretty much everything is taken care of in my home and it’s pretty reasonable for the entire year. The only thing is you have to do everything online, you can’t talk to anybody. I would prefer to speak to someone to get immediate feedback. I used the warranty at first with the garage door. Our garage door was starting to get loose so we called to have that fixed and they fixed it right away and it was fine.

5 years ago Edited January 10, 2024

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Shantaya

They have the best value for the price. It gives really good value for the tax services, and the things that need to be replaced would be very expensive to fix on your own. Their customer support is always responsive and have someone out here to fix whatever it is that I'm filing a claim for immediately. I needed my dishwasher repaired and they had a technician out the next day.

5 years ago

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Meghan

The guys that came to our service our heat system were great. They really went above and beyond our expectations, going out to buy a part that was needed and staying until after 7pm to get the job done. They really wanted to make sure we had heat after two days of cold weather and broken heat, and we appreciated it so much. The next day I got a follow up phone call to make sure that everything went smoothly over night. Customer service is unparalleled!

5 years ago

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816 Packard dr Arlington Tx

They have been good about assigning companies to my claims. They have been easy to work with and their staff very professional. The concern for me is with many of the companies they send out, not being five star rated companies. I have had to have many of them having to come back out a second time to repair the same problem or request a different company to make the repair. I am currently in that situation again where I need to have a second repair on a service that was made a month ago. This is frustrating as with Covid on the rise I don't really want to have people in my home again. Like most people I want things fixed right the first time.

5 years ago

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Earl Cross California, MD

CHW is always quick to have the service repair companies come to the aid of their clients. The service technicians have been very helpful, professional and knowledgeable. The repairs (when possible) are completed or CHW has offered to replace the damaged appliance/ equipment. The dollar amount is not the total dollar amount required to replace the appliance/equipment however, CHW is quick to make a payment/offer to their clients. CHW Customer Service is second to none.

5 years ago Edited January 10, 2024

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Gail

My best friend who is a real estate agent recommended them to me. Since then I have recommended it three times to people. I used it last month because my air conditioning broke and it was pretty hot here in North Carolina. They came out the next day and said I needed a new motor and one day later I had it replaced. Their response tome was good and they have good contractors.

5 years ago

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Joseph

This company has great value. Whenever I call they usually assign someone to me within a couple of hours and I receive service within 24 hours. My dryer stopped working and after they sent someone it works just fine. I haven't had any problems so far with the company and they respond in a reasonable amount of time. Issues are resolved quickly and the people they send are very professional.

5 years ago

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Brenda

I didn't know much about a home warranty when I signed up with them, and they were very helpful in informing me. The first time I had to use the warranty was when my garbage disposal got messed up. Someone came out and replaced it and explained everything to me thoroughly. Everything went smoothly and I didn't have any problems. It's never been complicated when I've had to use them. Their home warranty program is a good deal.

5 years ago

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Georgia

Just last week, I had a leaking toilet. Immediately I was assigned a service person and they came on time. The service person was professional and qualified. They came in adn changed the interior parts, resealed it, and cleaned out the drain that was clogged. Ultimately, they've saved me a lot of money in repairs that have had to be done since I bought my home.

5 years ago

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David

I am very happy with this company. They are quick to answer claims and got me an appointment the next day. Last week my air conditioner went out and I called Choice. They called an air conditioning company to came the next day to fix it. Their ads say "$60 for each call", but then I had to pay $150 for something to get fixed. They tried explaining this to me but I still don't really understand it.

5 years ago

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David

I highly recommend Choice Home Warranty. They're easy and convenient to use and I've never had issues getting people to my house to fix things. Every time I get in touch with them they've always helped me immediately and really professionally. They get the job done. Last week I had a stoppage in my sink and I called them about it around lunchtime. they had someone out here at 5:30 that evening to take care of the problem. I've always gotten somebody to fix my issue within 24 hours or even the day of. They know that time is of the essence.

5 years ago

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Anonymous

I have two homes and like to have a warranty service that I can call if an appliance or system goes down. They have wonderful work men that have been sent from Choice that are extremely professional and courteous. Recently, I've had to have a sink snaked out and a repairman came out and did it quickly. Their pricing is fair, and they have very helpful supervisors in their customer service.

5 years ago

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Forrest

I like Choice because they have extra coverages that other companies don't offer. I've been very pleased with their customer service, and have had no problems whatsoever on the few claims I've turned in. They're very efficient getting someone assigned and getting information back to me. When we realized our dryer wasn't working properly the repairman we got from Choice came out to fix the problem. He ordered the part needed and installed it in a quick amount of time. They have fair pricing and have done exactly what they've said they'd do.

5 years ago

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Timothy

Customer service has been very responsive. They were prompt and quick when responding to my claim. I had an AC issue where the outside unit was broken. In less than twenty-four hours they had a mechanic out to my house to assess the issue. A new unit was ordered and replaced my old one within four days. They've always followed up on my many emails to make sure a service technician has contacted me and always verified his contact information with me. I plan to purchase an extended warranty when this one runs out.

5 years ago

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Carol

I signed up for a multi-year contract five years ago. Anytime I've ordered a service it has been done right. Whoever the technicion was would call me immediately with an appointment. They have a very quick turnaround. When I sold the home I had the warranty for, they took care of plumbing issues and a garage door problem quickly. They expedited the process knowing I was moving and made sure everything was fixed. They are quick to respond!

5 years ago

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Larman

I really enjoy the price and service they provide. I've only used them twice and they were very thorough and professional. They're concerned about providing you quality service. One time my garage door quit working and they came out and replaced my garage door. Then my garbage disposal was leaking from the bottom and they came out and replaced it with a brand new one. I highly recommend them over any other warranty service.

5 years ago

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Kathleen

The price for their home warranty is reasonable. When my washing machine stopped running, I contacted them and within two days they had someone out here to fix it. There were pieces that had to be replaced, which took about two weeks, so I was not happy with how long that took. The customer service is great, however the service technicians took a little long to order parts I needed.

5 years ago

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Marina

Great warranty company. It is very affordable, they have better deals than other companies and they are very efficient. I make a claim and by the next day, they already have a tech coming out. You always get the answers you need and the people are friendly. A couple of weeks ago, I needed it for my heating and the tech came out the next day and fixed it. The quality is great.

5 years ago

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Dawson

They are professional and respect that things need to be handled quickly so they get licensed service representatives there quickly so the situation gets fixed in a timely manner. Our air conditioner went out for some unknown reason and we made our claim with Choice Home Warranty and they were very quick and easy to work with. We had someone there within 48 hours to check on the situation.

5 years ago

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Anonymous

I really appreciate the service. It is working great. I go to the website to put in a service ticket and I get a phone call with an appointment. It is really easy. We don’t have any problems with things not being covered like we did with our previous company where we would call them and it was impossible to get them on the line. The service technician that came out was really nice and professional. He got the job done quickly.

5 years ago

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Thomas

It only costs me about three hundred dollars a year, which is not much. They are always really responsive. If they can not find someone to do it in a timely manner, they offer to let me have my own person come and do it. If something is not covered, they are nice about explaining why it is not. I bought an older home and the lady that lived here before was a widow and did not do preventative maintenance so I am very thankful to have a warranty.

5 years ago

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Shauna

The contractor that they sent out was exceptional. He was very knowledgeable and very polite. He knew what he was talking about and quick. Probably one of the best plumbers we’ve had in the 14 years we have lived here. It was easy to sign up with Choice. They answered all my questions. They make it easy to use. The whole experience has been excellent.

5 years ago

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Sue

Every time I’ve contacted them they have responded to me quickly. When I was having air conditioning problems, I originally called someone else who told me I needed a new product but then I remembered I had Choice and I called them and they told me I had a rat’s nest in the fan and he removed and all I had to pay him was the seventy five dollars. He was here less than 10 minutes and my problems were solved.

5 years ago

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