Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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sandy Stevens Concord, NC

In the last year they have been really helpful with my AC problems and my refrigerator. They have a really stepped up their game in the last three years. I would definitely recommend Choice Warranty. I appreciate all your help and helping me in the last six months. I've been happy with your customer service and getting back to me and helping me get things fixed. you listen to me about who I want to come out to my house and I really appreciate that in a home warranty.

3 years ago

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Verified Customer

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Luis D. Amigo Homestead, FL

My last experience with the replacement of a Dryer was not satisfactory. I was waiting for a check of $335.00 from Choice Home Warranty for more than one month and later result than I should be received a Coupon to be used as a gift card in a Lowe's store. I never realize than the transaction is going to be thru another company because my insurance contract was with Choice Home Warranty and for that reason I was waiting for a check and not for a coupon. I prefer the way to by any article in the store of my preference and not in a specify store designate by your company. That was not indicated in the contract when I begin with your insurance company many years ago and I never received notification of this issue during that time. This was a mess in my home without a dryer for more than six weeks and my wife asking every day about this issue.

3 years ago

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Verified Customer

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Norma

I got a good deal, a good price. At first they didn't send me people when they said they would. I had appointments and they didn't show up. But at the end it was a great experience, I had a great service and the technicians were excellent. When my heater was broken and the technician was excellent. Lately the AC broke down and they took almost a month to get the service, but the service was great.

3 years ago

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Verified Customer

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Robin Schappert Denver, NC

I have filed three claims. It was easy to file they immediately responded and immediately found someone to come address my problem. I only had to pay a service fee of $75 instead of the entire repair bill. However of course replacing my upstairs air conditioning unit was more expensive but nothing compared to the full price. So far my choice warranty has already paid for itself.

3 years ago

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Verified Customer

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Isabella Snellville, GA

It was very easy to put in a claim. My previous warranty company was difficult so I did noticed the difference in customer service. I did the claim online, which is very convenient not having to talk to a person. I just used my warranty for my microwave. The gentlemen came out and detected a sensor had burned. Within a week my microwave was operational. My experience has been great.

3 years ago

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Verified Customer

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Shannon Raleigh, NC

Whether I went online to file a claim or I had to call in they always help me. They always help me make sure everything is spelled out right so the provider had the information that they needed. I had a new toilet installed had a handyman installed it. One of the screws he didn't tighten enough so it was leaking. I decided to file a claim so that a plumber could make sure that it was put on right. That's what I did and he came and he tightened the screw and then after that I did not have any problems with that toilet at all.

3 years ago

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Verified Customer

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Kelly Grove City, OH

During the pandemic we had an issue with the light inside our refrigerator flickering on and off. We told Choice Home Warranty we were also having an issue with the ice machine. We had a gentleman come out that they sent, he took our deposit money and said he thought it was electrical. He left and never came back and he closed the warranty ticket. When we called Choice, they said that there was nothing else they could do with it, but it tureds out that there was a short from the wiring harness. That was after we bought a new refridgerator. Now that the pandemic has eased up, you seem to be back exactly where you were before with customer service, so we're staying with you. Everything else is absolutely perfect. Just recently, someone came out to address issues with our air conditioner. They were fast, efficient, and they explained everything.

3 years ago

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Verified Customer

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Jennifer Houston, TX

I've already got my money's worth with the first two claims that I had. It's been very positive. A couple weeks ago I needed to use it and I put in the ticket online and that they responded to me fairly promptly, within business hours anyway. The person that came out was very friendly they explained everything to me very well. I ended up having to do another claim because there was some sheet rock they had to get through.

3 years ago

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Verified Customer

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John Cocoa, FL

They give me confidence. When we needed it last the young man came out the same day to fix the problem and let us know that If we needed anything else to just call choice and they will get somebody back out here. He did a wonderful job. They are an amazing company, their rates are reasonable, they're very respectful when they come out, they're very knowledgeable, and generally they can take care of the problem in one visit.

3 years ago

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Verified Customer

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Wycliffe Fresno, TX

I had problems with my water heater. The only problem I had is when I signed up I thought that was covering my whole water system. My house needs two water heaters and they only covered one, so I had to purchase a brand new one myself, and I was unhappy with that. They respond promptly to whatever problems I had. The technician for the company that choice sends responded positively.

3 years ago

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Willie Woodbridge, VA

The prices are right and it seemed like the policy was holistic, that it covers a variety of things and it's pretty easy to read. I've had a very pleasant experience with the customer support I've spoken to and I really didn't have any follow up questions or any other concerns when I finished discussing with them. A time I needed to use my warranty was when my refrigerator was leaking and I called them and I scheduled an appointment, got a technician out, they went through and fixed the problem, at least they thought they did, but they had to come back. They came back without any problems at all and he found where the actual leak was, so there was multiple leaks and he found both of them.

3 years ago

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Verified Customer

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David Glendale, AZ

I got Choice Home Warranty because it seems to have the best value for the price for what I needed from my home. My hot water heater wouldn't heat water anymore and so we called Choice, they sent a technician out. It was a relatively easy fix but I wouldn't have been able to figure it out otherwise and he was very pleasant, got it fixed. He was in and out in less than ten minutes and everything was fine. I've recommended them twice for a couple of my friends.

3 years ago

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Verified Customer

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David Osborne Dayton, OH

I have needed CHW services about 5 times. Most have been without any issues, but there have been a few challenges, all solvable but took some effort. Some specific info is buried in the many pages of the contract, and you need to read about specific problems when they arise, such as the statement about 90 day warranty on repairs, but there is only 30 days on the service fee, except for something such as workmanship. CHW has always been quick to respond with repair appt., not the case with many of the companies I looked at. very pleased with all repair companies except one, and we worked through that..

3 years ago

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Verified Customer

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Charles And Laura Fredericksburg, VA

I like the service that they provide and the people that they provide. A month or so ago our air conditioning went out and so we called the number and we went through the automated system and that did take a little while. But then the very next morning someone was calling and they were on their way out so we were without service for less than sixteen hours, so it was a pretty quick turn around to getting our problem solved. Their customer support is really good but they're changing over to doing things electronically so it's a little difficult sometimes to get through exactly what's wrong with your house with an automated system when you can't get through to an actual person.

3 years ago

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Verified Customer

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Scott And Portia Rancho Cucamonga, CA

In the interaction that I have with the sales team and the contractors that they use everyone everything has been communicated clearly, in a time efficient manner and they have rectified the situation that I needed to resolve. I needed to use the warranty on my air conditioner that was not turning on. I placed a service claim through the website. Within a half hour they scheduled an appointment and then that same day someone came out. It took less than twenty four hours, the help is fantastic and amazing.

3 years ago

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Verified Customer

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Patricia Phoenix, AZ

I tried to call in the middle of the night when my air conditioner broke and the phone didn't even ring, it was like their phones were turned off. My air conditioner has broken three to four times already and they sent people out to fix it each time. When they send out a crew to fix or for a service call I'd like to have an option for times they're available.

3 years ago

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Verified Customer

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Anonymous Chandler, AZ

The claims that I've put forth have been performed properly and I'm satisfied with the result. I wish that the trip charge wasn't so much and the service call fee wasn't so high but other than that I'm happy. In the past the subcontractors have not been on best. But I have no problems with choice support so far. I've had to use it a few times, I've gone online and order placed a phone call and scheduled the appointment and the technicians came out and took care of the problem. So far choice has not let me down.

3 years ago

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Verified Customer

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Greg Chandler, TX

When I talked to the sales aid they gave me the best deal I could possibly get. My air conditioner fan went out, I called choice warranty and they had a technician out the next morning. It was fixed in less than twenty four hours in the middle of a heat wave. The contractor that was sent out which was in Texas heat did a topnotch job and explained everything so well to me and I had enough information to make a decision.

3 years ago

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Verified Customer

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Patricia North Myrtle Beach, SC

Very prompt in getting back to me. I called one day and then someone was here the next day. I needed to use it because my air conditioner broke or something was wrong with my air conditioner and they came out to fix it. The guy that came out to work on my air conditioner was very nice and he explained everything to me so he was really informative for me.

3 years ago

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Verified Customer

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Thaddeus & Stacia Eden, MD

I already have recommended them several times. Very positive experience. They have always gotten back to me in a timely manner and answered every every question I've had, this has been absolutely outstanding. It was affordable. I actually have used the warranty a few times. One time I put in two different claims and the guy came out and did both, it was outstanding and great and there were no problems. They always answered my emails promptly and they always kept me informed of every step of the process and I really appreciated that.

3 years ago

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Verified Customer

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Veronica Carencro, LA

I have recommended them to five people. They take their time. I have actually been a member for like a year and everything is good, I have no complaints. My AC broke and the company said that they would come in one day they didn't do it because they were just busy. They took like three or four days to come the first time but after that they came the first time. Everything was really quick.

3 years ago

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Verified Customer

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Robert Melbourne, FL

I have already recommended them to someone. I had an issue that got fixed extremely fast, everything was a very positive experience. My AC went down. It wasn't blowing cold air in my upstairs unit and so I called at six thirty PM on a week night and my AC technician showed up at eleven the next day and had it fixed. So it was less than twenty four hours for the situation to be resolved. I've dealt with a few different home warranty companies and choices is the top one.

3 years ago

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Verified Customer

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Anonymous Hephzibah, GA

Most recently the electricity went out in my garage. That happened Tuesday I believe. This past Tuesday I put in a claim and I actually got an email back that they would be out here Thursday, however the technician called me Wednesday morning and said they would come and do it which was great.The people who have come out have been efficient and professional.

3 years ago

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Verified Customer

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Daria Turner DE Land, FL

Choice has been great as far as responding to repairs that are needed. Unfortunately, some of the companies that they send, not so much. There have been multiple times that a second repair company had to be sent because the first one didn't take care of the problem. Recently our refrigerator was broken and had to be replaced. Our replacement was a gift card from Lowes for a total of 986.00. It's difficult to find a decent fridge for that price. The one that broke was a Samsung side by side with dual ice and water. Needless to say, we ended up spending additional money to get a fridge comparable to the one that broke.

3 years ago

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Verified Customer

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Rick Thornton, CO

We had someone out to repair the water heater two weeks ago. Very good, the guy was very nice. Talked to him before he showed up I explained to him that it was imperative that you wear shoes and a mask because my wife has cancer. And he complied, so he was very professional very courteous. He was just all around a good employee. However, we were misled for how much coverage they provide for anything that goes out, I'm still trying to handle a dispute of money.

3 years ago

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Verified Customer

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Gordon McNorton Flower Mound, TX

I was contacted very quickly to set up an appointment. When the technician left his location, I received a text message saying he was on his way. There was a link to view his progress. Very cool - it showed a map with his position in real-time. I was able to "follow" him all the way from near Keller to my location in Flower Mound. When he arrived, he went to work right away and almost immediately found the problem with my AC - the capacitor was no longer working. He replaced it, and I was able to enjoy a cooled environment again. Great job!

3 years ago

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Verified Customer

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Mac McGinnis Saint Augustine, FL

I have filed two claims through choice warranty in these several years that I've had them. The first claim I filed I had a small issue with, mostly due to parts availability due to the supply chain crisis, but choice closed the claim out because they had not heard for me in more than 30 days, even though the repair company was waiting on parts. It was only a slight hassle to get them to re-open the claim and finish the repair. This is partially on me for not following up with them for more than 30 days, but was never advised I needed to check in with them within 30 days. The second claim was handled beautifully, I filed a claim on Wednesday and the repair company was at my house within two days and the air conditioning was repaired and functioning perfectly. Overall I would recommend Choice, just be aware if the service company is waiting on parts, you need to check in with choice every 30 days or less

3 years ago

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Verified Customer

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Linda Holly Springs, NC

I feel like they really do make an effort to keep customers happy and it's very easy to set up a claim online or reach a person even in the middle of the night. Sometimes the companies that you use are not always companies we've heard of. There have been some times that I haven't been totally confident that the company was going to do a really good job, but nine out of ten times they did.

3 years ago

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Verified Customer

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KR Buckeye, AZ

They respond like immediately. There's no leaving messages or call back or anything, just respond right away. When I called, they came out, fixed it immediately. They were clean. They were polite. Like it was really positive experience I guess. I am comfortable working with the company. So far we haven't had anything negative. Everything's been positive.

3 years ago

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Verified Customer

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Bobbie Ann Bayville, NJ

Very positive. It seems to be a very simple process. You call or email and you don't have to follow up with them constantly. A few days ago I called and had a problem with my refrigerator and I emailed for a visit scheduled service visit and then a couple of days later the technician actually sent me his notification that he would be here and he showed up to do a repair so that whole process worked out well. I seem to be very satisfied with what they have to offer. It is a good experience for me right now.

3 years ago

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The Jon and Kevin Show Silver Spring, MD

I think they have good prices and good services. My washer stopped working and the technician came out and he said that it was going to cost more to fix it than to replace it. So they gave me credit for the washer about $343 toward the washer and I appreciated that. Everything is good. Honestly, I had a positive experience with them. Everything was good and went as scheduled.

3 years ago

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Archie Cleveland, OH

Experience with them has been very positive. I always get a response and I always get access. I've actually used it three times this year and each time home warranty responded immediately and only one of the service people didn't show up so I called home warranty and they scheduled another person to come out and they took care of my problem. They're the greatest and I would tell everybody to talk to them, I've actually sent people to them.

3 years ago

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David South Jordan, UT

They definitely got back in touch with me when I called. Our refrigerator compressor went out after two years and choice was able to provide a check to me for it which I thought was a fair value for replacement of the refrigerator. The only thing I was not impressed with was the salespeople. They're very pushy and they don't match the customer service that's behind them.

3 years ago

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Fanchette Hollywood, FL

I have no problems at all with them. They always show up on time. They always do work. Every time I have a problem, I call them. They always come and they fix the problem no questions asked. So I recommend Choice. I had to use my warranty because I had a liquid pipe in my garage in the middle of an open house. So I called choice and they sent somebody over and the guy did the job and they fixed it. He was so funny. My garbage disposal also broke and the same guy came, he was very nice. It is a great company and I have had a good experience with them.

3 years ago

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Anonymous Lithonia, GA

Their responses are immediate. And they've covered all the claims that I've submitted. And the customer service was very helpful and very polite. I like the coverage. I needed to use my warranty for a ceiling, my ceiling fan that wasn't working and they sent someone out and the technician repaired it, but it wasn't fully repaired so I had to call them back and they sent another technician out and they replaced the ceiling fan. I used the cash they gave me to upgrade the fan.

3 years ago

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Osazuwa Spring, TX

They're very responsive and they take care of the customers' concerns in a timely manner. I would one hundred percent recommend them to anybody. I needed them to replace my AC and they got somebody here and got it all done in only a few days. They sent me a whole bunch of money. They're just a good company, they come through all the time so yeah really happy with the service. I'll definitely recommend them.

3 years ago

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Verified Customer

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Zdenek Naperville, IL

I was happy with the service. A positive experience. I used it twice. I used it for my refrigerator and for my air conditioning. First time I used it was with the air circulationing. Repair men came and basically didn't do their jobs so Choice sent a different repair man and they solved the problem quickly and installed a motherboard and it was done well and it took time. It was okay and then we had problem with it again. We called service and they came and they installed circulation fan. So it's fixed now. It is a good value for our money.

3 years ago

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Verified Customer

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Patricia Old Bridge, NJ

They went out of their way for us. My refrigerator broke, they came and replaced it, but there was an issue. They replaced the part but there was still an issue and they were very busy but they went out of their way to make sure that my refrigerator was fixed. They were extremely helpful, they did what they said they were going to do and took care of me.

3 years ago

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Anonymous Decatur, AL

When I get people on the phone, they are very helpful. But sometimes it takes a few days to figure out what service they're going to send and then work it out. They've been very responsive. The service was excellent. I just used my warranty for my air conditioner and the company that they sent was lovely and they were wonderful. I was able to get a responsible person here.

3 years ago

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Verified Customer

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Christina Schueler North Richland Hills, TX

Very efficient and got me my service. When I called, the service was fast. I didn't have to wait a long time. The service was always great. Value for your money is perfect, because I paid the one time fee and then they take care of everything else if they need to get a part. I trust the plumber. I actually just used the warranty about two weeks ago and I called and said I needed a plumber and they had one out in a few days. They worked with my schedule. I had just a really positively experience with them.

3 years ago

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Verified Customer

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Michael Las Vegas, NV

I submitted a repair request for A/C Sunday Morning - within a few hours a repair service was scheduled. On Tuesday morning the technician arrived and diagnosed the problem - that very afternoon they returned with the part and repaired the A/C unit. Fast and Reliable is all I can say about this experience with Choice Home Warranty and the repair company they provided.

3 years ago Edited January 10, 2024

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Verified Customer

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Margaret

My last call was for my water heater which sprang a leak. I filed a claim and the very same day I was assigned a subcontractor who came so quickly and got the go-ahead to replace it. The one thing you have to remember is that you do end up having to pay something but in comparison to what it would cost if you had to have it replaced and pay labor it is well worth the investment!

3 years ago Edited July 3, 2025

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Verified Customer

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Dirk Phoenix, AZ

I only had to use the warranty once and they responded immediately. I would definitely recommend them, in fact I did the other day. The capacitor on my main air conditioner unit compressor went out and they were out within two days to replace it. It was quite simple and easy. They gave me a call and told me when the technician would be out here and he was here exactly when they said he would be.

3 years ago

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Wendy Fort Lauderdale, FL

They're an ok company. They're very knowledgeable and they're very caring. There's always someone there to explain things to you if you don't understand. The quality of the service was very good. I am pretty happy with what I've received right now. It has been helpful, so I have already recommended them to someone. The person I talked to was helpful in explaining what services they provide. From the information I was able to make the right decisions and have the work done, which was a replacement of my AC inside and outside. I was very pleased.

3 years ago

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Verified Customer

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Tung Cromwell, CT

It's a pretty straightforward company and they're very convenient. I like them for the services and for the price. A month ago my garage door opener was broken so I submitted a service request and they scheduled a time to come out. so. And they came on the right time and the right day. At that time, the technician came out and worked on it. Even though he solved the problem, he didn't fix it completely because the light is not working and the motion sensor is not working properly. But like I said it is solved. We are able to close the door remotely now.

3 years ago

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Verified Customer

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Venecia Gwynn Oak, MD

I have already recommended Choice Home Warranty to a friend. They sent out a plumber to help me and I have never seen a plumber come to a job knowing that you have to stop it and it doesn't have a snake. However, I contacted choice home warranty and they immediately recorded the problem and sent out another plumber who was absolutely phenomenal so I appreciated the way that it was handled. So far I'm very satisfied with Choice and I plan to stay with Choice Home Warranty.

3 years ago

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Verified Customer

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Diana Lewisville, TX

They were informative when I called them. They took care of my need and I appreciated that. It was a good investment for me. I didn't think a home warranty would be helpful for me, but I was very surprised that I was covered and I paid good money when I called them. I talked to people who were professional and I felt comfortable with them being in my home and I would recommend them.

3 years ago

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Chris Oakley, CA

I'm in the middle of a project right now. My dryer is making a lot of squealing noises and they were able to get a technician here right away. The technician needs to come back and it's taken a long time because he needs parts but they are on back order. The guy who came over was really nice, very friendly, knew what he was doing. I put in my service call online and they came through right away and everything was addressed right away.

3 years ago

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Verified Customer

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Greg Kingsport, TN

I had a dishwasher issue, it actually quit working. I wasn't really satisfied because I felt like the problem may have been a replacement maybe but they went ahead and ordered parts and then the service person left. It was like a month later that some of the parts came. Now the buttons on the front of actually hang loose but I didn't say anything and at least they came in and fix the problem.

3 years ago

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Verified Customer

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Anonymous Bethlehem, GA

I didn't like when I had to schedule an appointment or make a claim. I did it on app, it was on the list and it was very easy to do but I didn't like the response. I didn't realize that when you get it that way you would never hear from somebody and you would get confirmation of not just who the vendor was that they assigned but of an appointment time as well. So that part I didn't like because that particular vendor was a little hard to reschedule. And the email for the appointment actually came in at one or two in the morning and it was for that morning which didn't work.

3 years ago

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