Choice Home Warranty: Read 46,202 User Reviews From Real Homeowners

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Anthony

They seemed to be the best at what they do The work I have had done has been satisfactory

1 month ago

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Tracy

Everything was great, repairman professional, curtious. Prompt.

1 month ago

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Angely

Because I like the service I received whenever I put a order in

1 month ago

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Maritza

Contract is not specific on coverage, you get a no coverage item noticie after you pay the $85 deducible,

1 month ago

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Kanchan

Good customer service. Website is easy to navigate and set up as per need.

1 month ago

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Terry

I researched their reviews and found they were in the top five.

1 month ago

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Benita

Very reliable and professional. The technician was very knowledgeable.

1 month ago

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Sam

Easy to file a claim. Response is quick and technicians are professional.

1 month ago

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Jesse Mable

Customer Support, Promt available services providers and reasonable price

1 month ago

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Louisa

Very professional. All contractors that were sent to do work were excellent.

1 month ago

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Boby

Liked the contractor you sent and the parts were by original manufacturer.

1 month ago

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Barb

They seemed to have the best ratings of all the companies I looked at.

1 month ago

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Ray

Pricing and customer service, very easy to get repair service

1 month ago

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Dennis

They seemed to be one of the top companies for warranty service

1 month ago

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Karen

After I paid $75 for a service call on my leaking refrigerator, I was advised Choice would not authorize gasket? Repair because the gasket was “dirty”

1 month ago

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Jacquelyne Johnson

Very nice and accommodating. Went belong to make sure I got the best w

1 month ago

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Merly Davis

Taking care of business right away. Satisfaction guaranteed.

1 month ago

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Linda Culberson

They respond quickly by choosing a company to fix your need.

1 month ago

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Cheryl Schulz

They took cate of replacing my water heater within just a few days

1 month ago

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Patrcia Buckhanon

When I call about my appliances they give me appointment right away

1 month ago

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Robert Hunter

Great service and timely assignment of tecnicians to conduct required service

1 month ago

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Inger Gronn

They have always given me good service and I love how fast they respond

1 month ago

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Alex Macias

Because of their customer ratings and easy access to iniate their claim process

1 month ago

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Dawn Johnson

A Friend recommended it and it has been there when I’ve needed it

1 month ago

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Luann Hammack

Very prompt. Very nice over the phone. Has our problem fixed in a timely matter

1 month ago

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Joan Grossman

Had a good experience. Provider arrived on time and did a good job.

1 month ago

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Vickie and heath Culp

Choice was very prompt about getting me set up with plumber.

1 month ago

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Napoleon Morris

I called for two services to be done at the same time and they split them up it seems to me I wold have been paying $170 so I canceled the microwave call

1 month ago

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June C Bruce

Hi. Who texted me please? I had one claim and it was handled wonderfully!!

1 month ago

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Girishkumar Patel

Your product is good and customer service is really really good

1 month ago

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Janet Stabile

Very professional, on time, diagnosed and fixed plumbing issue

1 month ago

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Charles Zawadzki

I compared plans and settled on Choice based on price/coverage/reviews.

1 month ago

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Linda and Greg Caron

It has always been in a timely manner and very professional people.

1 month ago

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Christine Vanderelzen

So far so good Like all the people and the work men we had come out to help

1 month ago

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David

The problem I have with Choice is they don't always have the Best repair companies working for them, Have had some good experiences , and some Bad experiences like my Hot water heater, they put in a inferior unit the one I had you could adjust the temp this one you cant. the other issue I had they didn't hook it up right I called them on it and they got Pissed at me , and wouldn't come back and pick up the old one, like they said they would. I reported it to you and you called them and they refused to come back.

1 year ago Edited January 13, 2025

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Verified Customer

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Mechele Siler

I absolutely loved from start to finish the efficiency, time and the customer service I received from Door Posh. The technician’s name that was sent out was Mark. He called when he was about 30 minutes away and he arrived on time . Mark was very polite with great interaction skills!!! Not only that but he assessed all of his options while replacing and cleaning a few components. Mark repaired my problem after being here maybe 20 minutes. I highly recommend Choice Home Warranty and Door Posh! Thanks for a job well done 👍🏼

1 year ago

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Verified Customer

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Susan Brannan

We had 2 service calls this week! The first was for the dryer and the technician was awesome! He was knowledgeable and kept in contact with us before his arrival. The second call was for the kitchen faucet. The tech was friendly and courteous. He did a great job! He was knowledgeable and took his time diagnosing the problem. He had to replace the faucet. I had a good experience with both Reps!

1 year ago

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Verified Customer

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Lea

We bought this new whole home warranty in August. Our home is only 6 years old so we didn't really expect to have a need to use it, but we are the type of people that take out extra warranties for all of our purchase so we thought why not protect our entire home. This included our inground pool pump. Wouldn't you know it, 45 days after purchasing the warranty our pool pump died. Choice approved the claim without any issues. We are so glad we went with Choice Home Warranty.

1 year ago

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Verified Customer

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Pamela

I was hesitant about using this company when I read reviews but I am sure glad I did. They sent a tech to check our air conditioner because it was losing Freon. That tech could not find the leak. We paid the $100 service fee as expected. The company then found another company that came and found the leak. Choice agreed to replace the air conditioner. Everyone responded quickly to our need. Do be careful to read the “fine print” on what is not covered. The AC and installation cost us over $2000 which was far less than an $8000 quote we had gotten from another company before remembering we were paying for this warranty service. We did have to check the website for communication. I had not known they contacted another company until they called. Their communication could improve. That is the only reason I give a 4 star instead of a 5 star rating.

1 year ago

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Karen

Customer support has been a mixed experience for me. While they are generally helpful, there are times when my concerns feel unheard. I also had an issue with my warranty; they sent the wrong person to fix my bathroom, which added to my frustration. Overall, I believe there's room for improvement in both listening to customers and executing service requests.

1 year ago

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Anonymously

I had a frustrating experience with their service. The initial electrician lacked confidence, and when I asked for a second opinion, they refused. It turned out the issue was a simple fix, but I had to fight for a refund for the incompetent service. On the plus side, they respond quickly when I need appointments, but the quality of work needs improvement.

1 year ago

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Malcolm

I had a great experience with the plumbing service. The plumbers were excellent, knowledgeable, and worked diligently to fix the issue, although I need to handle the wall repair separately. The air conditioning service was also efficient; a technician quickly identified the problem and replaced the fan motor. Overall, I'm pleased with the service provided.

1 year ago

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Mark

I appreciate the service provided, as the technician who came to fix my toilet was knowledgeable and resolved the issue effectively. However, I find the lack of direct communication frustrating, especially when urgent situations arise, like air conditioning failures in Florida's heat. Overall, the service has been satisfactory, but quicker communication would enhance the experience.

1 year ago

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Richard

I had a great experience with customer service; they called me back the same day I reached out and set up an appointment promptly. However, I faced delays when using my warranty for a garage door opener issue. The technician was responsive initially, but it took weeks to get the replacement sorted out. Overall, good service but some follow-up issues.

1 year ago

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jo summerville

I've had a great experience with First Choice Warranty. Their callback system is excellent, and the agents are knowledgeable and responsive. I've used the warranty several times and have always been pleased with the service. They work with high-quality service providers and handle repairs efficiently. Overall, they have exceeded my expectations compared to previous warranty companies.

1 year ago

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Paul

I had a positive experience with customer service, which was quite good. Although I don't recall needing certain services myself, my sister has used them. While overseas, we had to rely on their help for our rented house, and everything went smoothly. They efficiently scheduled services and kept us updated on any necessary follow-ups. Overall, we were very satisfied!

1 year ago

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Anonymously

I had a disappointing experience with the plumbing service. The first plumber failed to identify a significant water leak, insisting there was no issue despite visible damage. Customer service was lacking, as I received no follow-up or paperwork needed for my insurance claim. However, another visit was prompt and the repair was satisfactory, though I struggle to recall the details. Overall, the quality of service varies.

1 year ago

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Frank

I had a mixed experience. The initial claim process was smooth with helpful online support. However, I faced issues with my refrigerator cooling, requiring multiple visits before it was resolved. On a positive note, the service for my garage door opener was efficient and well-handled. Overall, while some follow-up could improve the experience, the staff was generally good.

1 year ago

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Carmen

I had a positive experience with my claims reporting; they handled it promptly and contacted me quickly. I had some issues with my air conditioning and refrigerator not cooling, but they sent someone out right away to address the problems. Initially, the refrigerator issue wasn't fully resolved, but they followed up, and now everything is working well.

1 year ago

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Anonymously

I had a great experience with the service. They were always courteous and responsive to my calls. I was impressed when they sent someone out on a holiday to fix my air conditioner. Although I had some initial concerns about the company they used, they resolved my issue quickly and allowed me to choose another company. Overall, I was satisfied with the prompt service.

1 year ago

Choice Home Warranty Reviews