Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Undra Las Vegas, NV

When I purchased a home, I wanted to make sure all the appliances were taken care of, that someone would take care of me. The guy that came was very professional. He 100 percent cleaned the area. All my questions were answered. I did have a hard time getting the gentleman in customer service to understand me. I don't know if there was a language barrier. The service is a little expensive but the job gets done.

3 years ago

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James Savannah, GA

When you have an issue its pretty much resolved pretty quick. Customer service has been really great, I had an issue with a technician missing two appointments and they immediately rescheduled a new technician so that that was real good customer service. I've been with them for a year and I have used them twice and I and each time I use it has always been a hundred percent satisfaction.

3 years ago

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Anonymous Arlington, VA

The response that they came out to get the right thing they left it was simple. It was very easy to work with choice warranty. Been very happy with them. I went online signed up and immediately somebody called me, so it was great that they came out and they fixed the garbage disposal. Every time we've called somebody actually answers and when we go online and we communicate somebody would call us or get back to us so it's very responsive.

3 years ago

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Verified Customer

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Don Cypress, TX

Usually I don't have to call but when I do call they respond right away. Our clothes dryer was not heating up correctly so I filed a claim and the next day the technician came over and he said he had ordered some parts and he'd be back in like a day or two he came back in a day or two just like he said and replaced the parts and everything worked out fine. Definitely worth the money. Very trustworthy

3 years ago

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Verified Customer

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Patricia Diamondhead, MS

The cost for the year is very reasonable and I think it's a good value, the only thing that I would like to be able to do is call my own technician. If I've ever needed to call had a question or concern my call was directed to the right person and they were able to answer the question or resolve the issue that I had. Just recently I needed to use the home warranty for an air conditioning issue. The company came out and he ordered the replacement part. We are still waiting for him to received that replacement part to come back and finalized the the issue.

3 years ago

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Verified Customer

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Steven Beaudry Duluth, GA

Choice Home Warranty has a fast and efficient claims service that is easy to maneuver. In addition, I have always found the repair people they have sent to fix the appliances and home systems to be skilled, honest, and respectful. My only reservation is that when you have an item they deem to be not worth the cost of repairing, they will offer you an amount to go towards the purchase of a new appliance. The amount the offer is ‚Äútake it or leave it‚Äù non-negotiable. When they wouldn't pay to fix our washing machine, we took what they offered because we thought it was better than nothing. You are kind of caught over a barrel when your appliances go kaput.

3 years ago

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Verified Customer

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Karen R Scott Washington, DC

Thanks Choice Home! Anthony W. was Amazing. I requested a Hvc technician and he responded the same day. He did not have to until the next day. He called got details of the situation and. Came out to look. Got perceptions on the issue and what tools would be needed and what had to be done. Came back the next day and did an excellent job. My AC is now working! In the Attic which did not work for a year or two. Thanks again.!

3 years ago

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Verified Customer

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John Milner Fletcher, NC

Choice Home Warranty is an excellent company. They are exceptionally good about getting a service tech to your house as soon as possible. I have recommended this company to several friends. CHW is worth every penny that we have invested. They have saved us hundreds of dollars and the technicians that they provided were extremely professional. Thanks CHW!!

3 years ago

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Manuel Cranston, RI

To be honest with you originally last April when we had the pandemic. We had a major issue where there was a backup in the basement and I was trying to contact the company and I wasn't able to. I was a little upset and my wife just got out of the hospital we had a major issue with the backup and they told me they had instructions on the internet due to the pandemic. There was a backlog of calls if you have an issue please complete the form on the internet and some of them so I was upset because at that time you want to just get the problem resolved and you don't feel like filling out the form and so I contacted my own company paid the 300 dollars to have it done and that that's at that time I was ready to just drop Choice Home Warranty. Well I did contact the company a couple months later and they felt bad, they were pretty good customer service, so what she did was she reduced the amount of money that I would have to pay down to like 65 dollars. Then I had to use it because we had an issue with our refrigerator and the representative the repairman that they sent he was excellent. He went above and beyond my expectations. Both my wife and myself are elderly and there are things we can't do disabled and he helped us out. The guy was really good, Jeffrey, as repair service excellent, excellent person good personality and he did an excellent job too. It was a relief that he gave me an appointment for the following day. I was very satisfied with the work he did.

3 years ago

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Verified Customer

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Joseph & Christine Harold, FL

Choice Home Warranty has been very helpful and very pleasant people talking to. So far I used my warranty twice. One was for my fridge, it wasn't working and you gave me a brand new fridge. The second one is for my plumbing and the people came up to two days later. Even the people that they sent today to do the repair were very nice, very helpful. I'm very happy so far with what I'm getting from trying from hoice home warranty. Everyone has been very helpful. This has been very very good so very trustworthy.

3 years ago

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Verified Customer

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Hima Suwanee, GA

I had to pay a higher service visit fee than my friend that referred Choice Home Warranty to me. I logged into it thinking that I would be paying less, but to be fair the agent did tell me that it's going to be a higher price, so I signed up lately. When I had to call, the service was perfect and I didn't have to call in again, so I'm happy so far. I had to use my warranty for when my AC broke down and then my microwave had to get repaired and the technician was able to comeback with in forty eight hours. My experience has been good. Filing a claim has been pretty easy and the service is on time.

3 years ago

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Verified Customer

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Lorie Fisher Crosby, TX

Had a busted valve on my shower, couldn’t turn the water off. This was a little after midnight. I was able to contact a rep to request immediately, she was polite and professional. By 7:30am a plumber was calling and was at my home by noon. Had the the problem fixed in 30 mins! I was happy to have my water turned back on before I missed it too much.

3 years ago

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Verified Customer

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Tomika Ellis Fort Worth, TX

Filed first claim promptly responded. Only thing I do not like and did not see anywhere to provide feedback. When warranty is about to expire the overwhelm calls from sales team can be quit annoying. Understand trying to make sure renewal is done before expired. I repeated myself stating I am working with a rep. My words were left unheard. Calls everyday. Wish notes could be put in the system based on what the client request.

3 years ago

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Verified Customer

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John Harrison Brooklyn, NY

Choice Home takes your information, arranges for a technician to assess the issue. Once the technician goes out, they, in conjunction with their boss, repair the problem or recommend its replacement. Choice Home then offers a voucher or check for the unit's replacement. Beyond that, the policy coverage is so thorough that it gives you peace of mind. I recommend Choice Home to everybody.

3 years ago

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Verified Customer

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Riccardo And Virginia

Price is a very reasonable monthly fee for the services. They respond in a timely manner. You know exactly who is coming to your house. I feel comfortable with it. The last time I used it was three weeks ago and my Air Conditioning wasn't working. It was on the weekend so I had to wait until the Monday for the claim to be approved. The came on Tuesday. I was really satisfied.

3 years ago Edited January 10, 2024

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Verified Customer

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Durrell Grove City, OH

Anytime we have issues they get resolved quickly without without any hassles or anything. We thought the dryer might be going out or something and and they sent a service technician out within like three days. They were able to fix it . I've never had any issues with Choice and every time I needed to use the service or anything it's always been a prompt experience.

3 years ago

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Verified Customer

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James Lithia, FL

Choice Home Warranty has always been willing to help get as quickly as possible. They have always worked quickly to get someone out here to fix this the items we are having problems with. We just repeated again for another six years. We are happy with the service. Not long ago we had to fix the garage door and they had someone out within two and a half days to fix it. No issues with the warranty, everything went well.

3 years ago

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Verified Customer

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Donna Carpentersville, IL

They've always been responsive and they're a great company. They are very very quick to answer and they understand what the problem is when they set up the apppointment. I had a leak where the water was coming up under that floor and they sent someone and they cut a hole in the shower just put a patch over it and it was taken care of. They're not responsible for replacement or anything.

3 years ago

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Verified Customer

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Walter Mosley Oak Grove, KY

Excellence service from being to getting my dryer fixed customer friendly assistance and repair man did a wonderful job explaining my options in the future would recommend choice Home warranty to everyone such a wonderful company and I hope this company win the top company of excellence this thanks for all your efforts helping me with my dryer I am very greatful

3 years ago

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Verified Customer

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Terry & Brenda Hendersonville, NC

Customer support whas answered all my questions and everything's gone well so far. They're still working on that but they were very helpful because it gave me an option of hiring somebody myself or letting them choose. They couldn't find anybody so I found a local person that could do the repair. We're using it right now. We just had it happen last on the 27th of August The air conditioner went out and so far they're still working on it. It's not done yet, but so far it looks like they're doing a great job. They've answered all my questions and they're very timely on what they're doing.

3 years ago

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Verified Customer

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Keith McMurray Wake Forest, NC

We had two appliances give basically right behind one another .Our microwave first the the refrigerator . I submitted the claims to CHW they sent out the Tecnician’s who were indept in the area of expertise . And now we are back on line . The best thing was in my honest opinion in that we had no hassles , they honored the agreement and came through like true Champs . Thank you !

3 years ago

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Verified Customer

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Ronald Cohen Sherwood, AR

My very old hot water heater developed a leak and I called Choice Home Warranty. A plumber was dispatched right away. I was expecting to get a reduced payment based on the age of the unit. Instead I got a message that a new water had been ordered at no more cost to me.. Plumbers charges andwater heaters like my 50 gallon unit are not cheap and the replacement unit was an updated model. My only cost was the standard $65 service call fee This was way better than I expected.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Alexander Mesa, AZ

After speaking with the representative that kept calling me, I saw the cost savings from Choice Home Warranty. Choice Home Warranty is always answering their phones and are pretty responsive but their contractors are not as good. When I had an issue with the refrigerator, the person never came and when I reached out myself, he never responded. The person who came out for my garage door was very helpful though.

3 years ago

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Verified Customer

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Janet Upper Marlboro, MD

Choice is a good company. I have been recommending them to my friends and family. Anytime I call, they are always there to do what needs to be done. About three or four weeks ago my ac broke down and they were able to send me a technician. He told me it was the condenser and I had to wait about two weeks for it to get fixed for the order to come in. As soon as it came, they fixed it. It was unfortunate that I had to pay out of pocket but I am glad they fixed the issue. The technicians are very professional and do the work.

3 years ago

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Verified Customer

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Gloria Houston, TX

Coverage is good. The fee for each service is good. When I call or go online for a service request, I very quickly get an idea when the technician will be here. The technician that fixed my air conditioner was very goof. Most of the calls have been taken care of by highly qualified technicians. Most of them put their mask on and wear shoe coverings. They are respectful. I feel confident with Choice.

3 years ago

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Verified Customer

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Bob Mililani, HI

CHW responded within minutesto my online request. CHW's email had the information of the service company that would repair my garage door. D. L. Door Co. contacted me within an hour and set up an appointment for the next day. My garage door is functions perfectly. This is my first experience with CHW and their response was brilliant! This is not my first home warranty provider that I have used. My previous home warranty service company failed miserably. I'm off to a good start with CHW!

3 years ago

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Verified Customer

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Charles Stanfield Panama City Beach, FL

Broad spectrum of available coverages for varying homeowners needs. We had one incident where our washing machine went out on a holiday weekend and Choice was very prompt in assigning a local vendor who also responded quickly and was very courteous, friendly, professional and we will use in the future when a need arises. My wife really appreciated the quick response from initial notification until complete repairs were finalized. Great Job Choice Home Warranty. She would give you a 10 rating if it were available.

3 years ago

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Verified Customer

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Colleen Lavery Tallahassee, FL

We were very impressed with the technicians that they sent out. The plumber yesterday got it all taken care of. We are also happy with the technician that came about our AC that was not working. We should get our new unit soon. Please make sure the technician can get your go ahead and get it done before it gets hot again. I have cancer and need the AC.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 22nd, 2021

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Verified Customer

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Alicia Newark, DE

Great, reputable company, I feel like everything is covered and the rates are reasonable. When my AC was blowing out warm air, they were able to get someone out in the next 48 hours. I put a claim in the automated system and within five minutes they sent me an email with the name of the company that would be coming out and the time they would be there.

3 years ago

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Mark Levin Arlington, VA

Speed of response to claims, speed of response to technicians work and/or parts needed requests, speed in finding another service company when the original assignee failed to perform. Would have been a 5 star except for the fact that when a company failed to perform, the customer had to pay another service fee charge for the new company. No information as to penalty for the nonperforming company. When customer provides detailed response to CHW about technician problems, response from CHW routinely fails to address the problem issues at all. But, CHW did select a replacement company that was absolutely first rate!

3 years ago

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Verified Customer

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Yvette Whitfield Diamondhead, MS

Choice Home Warranty was extremely prompt in response to my air conditioner service, so I guess I'm really rating the repairman they sent to my home. He was several hours late on the day of appointment and did not call to keep us informed. I had to call him. He finally showed up hours later and took the air conditioner motor and the squirrel cage and said he would be back the next day with a new motor. He did not return until 3 days later and was again about 6 hours later than scheduled appointment. My husband has asthma among other illnesses and the heat was unbearable! Maybe Choice Home Warranty needs to choose the repairman that represent them more carefully. This one brought his 2 or 3 year old child with him to fix my air! And he lost 2 of the screws to my indoor unit, but told my husband that all the screws were put back in. He didn't know he was seen dropping the screws and looking for them, but not finding them. Now we have to finish putting our cover back together as it should be. How professional is that?

3 years ago

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Verified Customer

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Daphne L. Cameron Lexington, KY

At the very beginning of the pandemic the. A/C with out. They measured the area, even placed the condenser outside. It then took several trips back to my house. Several ending with got the wrong part, or I just realized this wooden beam needs to be cut. We can't do it you have to call a carpenter. Then we're short staff due illness. I understand most of their excuses were valid. But since it took so very long approximately 2 1/2 months for me to get any kind of air in the dead heat of the summer. A reduction on their co-pay should've been offered for the inconvenience. Even when I asked if I could get something taken off the bill since it took almost 3 months they said no. I think there should've been some kind of goodwil

3 years ago

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Verified Customer

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Lucille Abney Upper Marlboro, MD

I had a plumbing issue in my home and I called for service to have a plumber come out to my home the company was very efficient they sent me up with a time and a date the plumber came out he went straight to the plumbing issues he was very knowledgeable of what he was doing he fixed my problem in a timely fashion I was so pleased and I would recommend this company very highly.

3 years ago

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Verified Customer

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Maurice Snellville, GA

Choice always comes through for me whenever I file a claim. They are very reliable and have fast service. They have the technicians reply quickly and it's satisfying to know that you can count on them when you need them. Their customer service reps are very knowledgeable and they are kind to answer you questions without any hassle. Just two weeks ago I called them because my central air unit stopped working. I filed a claim and they processed it, sent a technician, and had it fixed all within 4 days.

3 years ago

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Verified Customer

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Anonymous Marietta, GA

My realtor recommended going with Choice Home Warranty. I am glad I did because every time I call them, they give me a response within 24 hours and someone is at my house within 48 hours to fix the problem I have. This was the case when my AC unit didn't work and they came to fix it within 2 days. All I had to do was pay the $65 service fee! They always come in and do the job quickly so it doesn't take a lot of your time.

3 years ago

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Verified Customer

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Kathy Fort Mill, SC

When we bought our house, the realtor suggested we sign up with Choice Home Warranty. Customer service responds very quickly and take care of us in a timely and seamless manner. Just after moving into our new home, the garbage disposal went out and was leaking/making sounds. I put in a work order and they were here within 2 days. They came to take a look and fixed it for us.

3 years ago

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Verified Customer

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Denea Quitman, TX

Their customer service team gives attention to detail, and the company's product has great value. Last week we had a really loud sound come from our fridge. I called Choice and they had someone call me back within a couple of hours and within a day it was fixed. That doesn't happen with other companies, so I was pretty impressed with their promptness.

3 years ago

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Verified Customer

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Michael Portage, IN

Our friends recommended us to Choice Home Warranty, so we signed up! Customer service responded quickly and whenever we had minor problems, they resolved them in no time. We used our warranty when the motor went out in the furnace. I called Choice and the following day someone came out, took measurements, and had a motor in there up and running the day after that. I was so pleased and they even took off their shoes before coming in my house, not leaving a mess. The people they send are always respectful to my home and do an excellent job.

3 years ago

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Verified Customer

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Stephen Lakeland, FL

Google had high ratings for this company, so we decided to sign up with them. After using them, I've determined they are a great value for your money. They were very prompt in the customer service department when I called them! I used the warranty when my microwave stopped working. They replied to my service request the first day, set up an appointment for the second day, and even though it took awhile to get the part to replace it was repaired to my satisfaction.

3 years ago

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Verified Customer

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Romana San Angelo, TX

I’ve had Choice Home warranty for about two years and every time I’ve needed it, they are always prompt sending someone to come and check on things. The people they have sent so far have been really good. The plumber was great. He did an awesome job and told us everything we needed to know upfront. They don’t hide anything. The customer support team is great.

3 years ago

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Verified Customer

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Cliff Maloy Sarasota, FL

When I bought my new home I bought the warranty. I had two separate incidents where I had to have someone come out and fix my garage door and my water heater. Choice came out and did an awesome job setting the new guys up to fix everything and it was in a very speedy timely manner. I will continue to use them at this home and in any other home I buy.

3 years ago

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Verified Customer

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Coleen Henderson, NV

The salesman sold me on something but didn’t take the time to put it in the notes. He told me I would get two free service calls and when I used it the first time, they had no record of it, my saving grace was the customer service person. She listened to my call with the sales person and verified what I was saying. My dishwasher broke and the person they sent out was fantastic.

3 years ago

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Verified Customer

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Evelyn Gibsonton, FL

Choice is the best fit for us. They always try to help me out even when they don’t know what I am talking about, they try to figure it out for me. I had a problem with my GSI and I said the wrong thing. I said it was something with my garage and I needed an electrical person but he noticed something was wrong with my garage door and he fixed that which was awesome because I was going to have to pay him any because he came out. The people that come out know their contract work and we are satisfied with them. It is very cost effective.

3 years ago

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Verified Customer

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Mark & Linda Keller, TX

The first time we called, it was the dishwasher. It had water in the bottom of the dishwasher and he came out and discovered that the garbage disposal had a loose connection and was causing the dishwasher not to drain properly. He diagnosed it within fifteen to thirty minutes and was gone within an hour so he was prompt. He was courteous and he was very knowledgeable.

3 years ago

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Verified Customer

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Christel Keller, TX

They've met all my needs, they take care of all my issues. I have something pending right now--the dishwasher was broken and someone came out to fix it but they said they needed the parts. But then it's been two weeks without and hearing from the company or anything, so we called back Choice Home Warranty about it and they took care of that situation and they called us and said they're gonna replace the dishwasher and they're supposed to give us a gift card for so much money to replace it.

3 years ago

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Verified Customer

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Tiffany Newport News, VA

I had two issues and I receive appointments the same day for next day service. All of the technicians were extremely good and communicated very well with me about the issue and the problem and how it was going to be fixed. I even contacted customer service with a question via the online system related to my ticket and they got back to me the same day within a couple of hours with a response.

3 years ago

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Verified Customer

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Michael Pompano Beach, FL

They responded to me immediately they sent somebody over I believe the day after my complaint and that person diagnose the problem unfortunately he diagnosed it improperly. They sent a second technician over for it's a different problem which didn't exist. So electric and had to come back a second time to fix the problem. I'm not too happy with that. I ended up having to pay twice for the same repair.

3 years ago

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Verified Customer

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Alan Whitinsville, MA

This last experience, we had a failure on our electric stove in the kitchen we called in the claim and within an hour so we got the call from the service provider. The actual service technician was going to come out that was really a good response. The individual did come, he was very thorough, and did a great diagnosis then really found the root cause of the problem, and he put in the follow-up paperwork to get the right replacement all in all it was really well done and very professional.

3 years ago

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Verified Customer

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Sharon Gwynn Oak, MD

They answered all my questions they actually provided a lot of what I needed I was sort of like a one stop shop I didn't really have to go looking around for any supplemental coverage for anything and when I spoke to them they actually provided me an offer for a three year service I got the contract. I've had one service call since I signed up with them the person came out very quickly the person that I spoke to is very professional and unfortunately I didn't need any other services but I have no complaints so far.

3 years ago

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Verified Customer

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Pamela Clearwater, FL

We will continue with Choice Home Warranty forever. They have been great. Just recently we were having issues with our toilet, it was running constantly. We called Choice Home Warranty and the next day the plumber came out and within a half an hour, it was fixed. Everyone who has come to our house has been prompt and pleasant. They have done a great job.

3 years ago

Choice Home Warranty Reviews