Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Patricia Jiles Marrero, Louisiana

I’m pleased with services I received for my a/c unit, really quick response to my claim and the service technician that repaired my unit was excellent. The price for Choice Home Warranty is very reasonable.

6 months ago

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Verified Customer

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Michelle Gun Barrel City, Texas

I have paid for this home warranty for over 2 years, now. I have rarely put in a claim. I just recently did put in a claim for my Stove Top (built in the island). The technician said he would be back as soon as the part arrived. Then I get notification that it is not covered. I have 4 burners, one is just fine, one I have to start with a lighter, one I have have to turn to "ignite" then down to low and back to ignite and then it works. The fourth one doesn't work at all. The gas line has pulled away and gas does not reach that burner. This just happened and was nothing that we did to it. I still had to pay for this visit (copay) even though you didn't allow the technician to complete. Also, when I FIRST signed up, the sales guy said that Choice Home Warranty offers a visit for heat ducts, electrical and plumbing inspection to make sure all is working properly. No one ever showed up to do this and when I asked again, they said you do not offer this benefit. To say the least, we are very disappointed and my husband wants me to call American Shield because several friends use them with no problems.

6 months ago

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Verified Customer

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Debbie

We have been with Choice Home Warranty for quite a while. They have handled everything so far. We have had a little glitch with this latest repair but they are working to get it resolved.

6 months ago

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Verified Customer

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Derek

Choice Home Warranty has been our warranty company for years. They are quick to arrange appointments that are convenient for us. The last need was for electrical service and the electrician was prompt and thorough.

6 months ago

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Verified Customer

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Richard

At first we were skeptical but once I needed to call Choice Home Warranty, the service is great. They truly stand behind there words. Have and will continue to make others aware.

6 months ago

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Verified Customer

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Linda

I've done 3 claims. Two claims were handled right away. The third one was to use my own service that I had a maintenance contract with. I had t jump through a few hoops to get that approved for reimbursement and reimbursements was about 60% of the cost.

6 months ago

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Verified Customer

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Rama

I am with Choice warranty for 3 yrs now and used their service many times. But for one experience it was good. I was able to manage my rental home even while not being around.

6 months ago

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Verified Customer

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Dwayne

Choice covered items my previous warranty company did not. Trying to get someone on the phone was a task, but I learned the online claim process, I prefer it now.and found it to be better at navigating through the process

6 months ago

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Verified Customer

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Mary

They reacted quickly to my request for assistance. Wading thru the AI part was a bit frustrating. I did manage to finally reach a human. The Plummer they sent did quickly solve my problem.

6 months ago

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Verified Customer

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Louis

I have been with CHW for quite some time, although I wish I could get same day service I realize that that's not realistic. CHW has always come through for me. The customer service is excellent.

6 months ago

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Verified Customer

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Mary

The team was knowledgeable and professional and kept me informed every step of the way. They cleaned the area and had my air conditioner running like new in a reasonable amount of time.

6 months ago

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Verified Customer

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Justin And Shannon Holder

So far, our experience has been great. Choice Home Warranty finds us a tech in a timely manner when we submit a claim, and they’ve covered many things so far when we need them to!

6 months ago

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Verified Customer

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Gayle

Everything they told me went the way they said. They were prompt in responding to my claim and service men were great. They showed up when they said and completed the repairs quickly. scam

6 months ago

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Verified Customer

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Lonnie

It was the best decision i made to choose Choice. You have gone beyond the expecte. Great serice, response and the tecnicians ver nowledgeable and professional. I would recommend everyone joinCHOICE HW

6 months ago

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Verified Customer

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Todd

The original claims agents are very friendly and helpful. But in our latest claim, we had a unique plumbing issue that had to be upgraded to a claims specialist. While she was knowledgeable, she was also very cold in explaining why they would only pay for “builder’s grade” as per the contract. The original plumber got frustrated and pulled out.

6 months ago

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Verified Customer

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Steve

I received a quick response & an appointment to repair my washing machine within a couple of days. The technician from LG was great & completed repairs on first visit. Perfect! Service expected, service delivered.

6 months ago

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Verified Customer

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Howard

Choice was very efficient at assigning me a company. After that it was a little rocky. Slow to get here. Did not fix right. However very accommodating about coming back. Now it is wait and see if it works.

6 months ago

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Verified Customer

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Diane

The initial call was quickly responded to. The technician was great. Parts had to be ordered and after at least three weeks still have not arrived. So the issue has not been resolved. I hope I don’t have to pay another service fee.

6 months ago

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Verified Customer

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Binh

Choice Home Warranty (CHW) assigned second contractor next day after the first contractor had failed to show up. I think CHW is very efficient, good business practices. Thank you very much!

6 months ago

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Verified Customer

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Nagwa

My choice was based on reviews. It was a smooth process to sign up. My first appliance service request went smoothly. Although the service company changed the time I requested.

6 months ago

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Verified Customer

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Dan E Pasquini

I was disappointed in the technician. He was very difficult to understand. He is Vietnamese otherwise competent. I also had trouble understanding your people as most had heavy accents. It was very frustrating at times getting Choice and the technician on the same page. However once the installers came out they did a terrific job.

7 months ago

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Verified Customer

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Aleta Rairigh

Repairman was very professional. Fixed the pipe in no time. Choice Home Warranty is very reasonable in cost. They respond in a timely manner. Thank you Choice Home Warranty! Highly recommend.

7 months ago

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Verified Customer

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Gale Baker

They were friendly and professional. The work lasted longer than expected because of waiting for a part. The plumber was on time, friendly and professional. I would recommend them.

7 months ago

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Verified Customer

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William Bill and Caroline Mullenholz

Extremely pleased with their services and the quick response to our claim. The service providers are very efficient, complete the job as expected and as important clean up their workspace when finished.

7 months ago

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Verified Customer

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Norma Tyner

Service call was quick from start to finish. Rays Appliance Co call me within 24 hrs with home visit time/date came out fixed my ovens problem and I’ve been using it since!!!

7 months ago

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Verified Customer

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Sonya Ivory

They were able to send a technician out the next day, but I would've preferred the same day, since I filed a claim at 5am. Nevertheless, the technician was able to resolve the issue with my furnace, without him needing to make numerous trips to my home, once ordered parts came in and that's another plus.

7 months ago

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Verified Customer

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Joanne Freeland

They respond immediately and make sure somebody comes out to take care of your problem efficiently. After my experiences over the years, my daughter even has choice home now. Thank you.

7 months ago

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Verified Customer

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Rosa And jose Cacho

I’m very impressed with Choice Home Warranty, when I did my repair ticket on line they got to work and gave the appointment with the technician that came and fixed my problem. Best house warranty ever! Thank you!

7 months ago

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Verified Customer

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Paulina Quintero

I needed to experience another service, the previous one I had was not good. Once I moved to Choice warranty I know what it means to have peace of mind. They do have my back when something breaks in my home.

7 months ago

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Verified Customer

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Jasmaine Williams

Filed my claim, scheduled my appointment quickly a the tech was able to fix my washer on the spot. I haven’t had any issues since he came out and my washer is working better than before in my opinion.

7 months ago

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Verified Customer

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Tim

A vendor was assigned for a mini-split problem, unfortunately did not have the proper equipment to diagnose the problem. After two phone calls, new vendor was assigned at my request. I'm now optimistically looking for the next appointment tomorrow and the problem resolved.

7 months ago

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Verified Customer

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Terrel

I have had choice home warranty for over 10 years. While as of late, they have approved a couple of claims, prior to that I was denied on what I considered legitimate claims. I had to speak to an executive with a decision to discontinue my coverage before they became more accommodating to my claims. I gave not made many claims over the years. However, when I file, I expect to be accommodated.

7 months ago

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Verified Customer

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Warren

When we originally signed up with you we thought it was a good idea as we had some appliances theat were starting to age. Whenour ice maker quit working we had great service. Then our dish washer was having issues and we were told it could not be fixed due to its age and you sent us a check for 400.00 to purchase a new one. Then our washer started having issues and we were told it could not be fixed because of age and thats when we started having problems with you. First you said we would get a gifty card from Lowes and that never happened, then you said you would send us a check and that has not happened so now we are thinking of going else where. Please respond!!

7 months ago

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Verified Customer

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Victoria

A friend had recommended using them, after the Home Warranty company we were using hiked up their pricing plan significantly. We are currently discontent with the service we have received. Long delays in getting a repair done or deeming it unrepairable. Problems getting technicians out here to look at the broken items. The money received by this warranty company to replace the unrepairable appliance will not cover replacing the item, just a percentage of its cost.

7 months ago

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Verified Customer

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Kelly

Had to wait over 2 months in the dead of winter with no heat in sub freezing weather to wait for them to send several different service people who couldn’t fix my tankless hot water heating unit. I found my own plumber to work on it and after 3 weeks of trying to get my plumber to deal with Choice to help them with upload there photos and diagnosis, choice declined to pay claiming it wasn’t regular wear and tear of the system. Practically 3 months without heat only to be declined the claim while we sat in one room with a space heater and still and to pay out of pocket to get it fixed. (Which could have been done the week it broke!)

7 months ago

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Verified Customer

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Debbie

We had a bit of delay on the front end due to the first company selected by Choice didn’t respond. After switching to a different repair company, everything was quick & repaired perfectly.

7 months ago

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Verified Customer

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Xavier

I am very satisfie with the results of my claim dated February 12/2026 even thought I have to wait more than a month to to get yhe gift card from Lowes; I give Choice Home Warranty a 5 stars for s good job well done!

7 months ago

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Verified Customer

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Farzin

I have warranty for my 3 houses. Recently I had problems with two of them at the same time. They fixed as soon as possible and a cleaned job!! Thank you Choice Home Warranty. I definitely recommend them to all.

7 months ago

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Verified Customer

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Janey

I have made a claim on my refrigerator. I received a Lowe’s gift card to replace my broken one. Downside is it took 30 days to get my gift card, not a huge issue because it was my extra fridge in the garage. It would have been a huge issue had it been my only fridge

7 months ago

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Verified Customer

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Cathy

I have always been satisfied using their services before. Then my boiler needed fixed. No one called for a couple of days, then we set the appointment, and he fixed it in 20 minutes. During this time, my house was extremely hot, I had to open the windows and put my air conditioner on. I just got my oil bill which was over $1,000, When normally it is $600-$700. I haven’t gotten the electric bill yet. I would love it if Choice Home Warranty would compensate me for some of the money that I paid for oil and electricity While waiting for the boiler to be fixed. Thank You, Cathy W.

7 months ago

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Verified Customer

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Marton

They were quick to approve my replacement for my washer, 24 hours, but they said my Lowes gift card could take up to 30 days to process. I have been waiting for 2 weeks and to go to the laundromat costs $7.50 per washer. It has been costing a lot of money waiting for the gift card..

7 months ago

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Verified Customer

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Vaega Pou

It's our Warranty company. Ark Plumbing was referred to us by Choice. Our problem is shower head heavy leaking /dripping, since 3/1/26. It took almost (2) wks today for a plumber to try to fix the leak after assessment and authorization of part from Choice. This whole time my bill is running high due to the leak. We paid $225 plus $75 service fee to Ark, but the leak is still there, I'm very disappointed. I contacted Ark Plumbing about it after (7) hrs, but still no response. I really need this problem to be solved asap. Your prompt attention to this matter is much appreciated. Thank you

7 months ago

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Verified Customer

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Ralph

I bought a one year contract with Choice Home Warranty and only had to use them one time. When I called for service on the one item, they told me to find my own repair company and then go through a bunch of folderal of me paying the bill and then getting reimbursed and this that and the other. So I just called my own repair company and got the work done quickly and reasonably instead of using Choice Home Warranty which I found to be somewhere between useless and a waste of time. Due to my experience I probably won't be renewing with them again as they apparently didn't care about me in the slightest.

7 months ago

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Verified Customer

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Daniel

I chose choice home warranty because it was referred to my by my mortgage company. I have been pleased with the service, and have already used the warranty to fix my water heater.

7 months ago

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Verified Customer

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Michael

So far it has been great. I recently bought an older home and a warranty from Choice, I had a couple of issues in the first 6 months and both were fixed hassle free. This is a great decision to go with Choice.

7 months ago

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Verified Customer

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Shirley

Choice warranty gave me a time and date and when the technician didn’t show up, I called and the technician said that is Choice warranty saying that that’s the time we’re coming but they don’t know our schedule. It ended up taking seven full days to get a technician out to look at my plumbing issue, which at the time they got here, stopping up so they actually did nothing for $75

7 months ago

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Verified Customer

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Suzanne Johnson and Beth O\'Connor

We are very happy with our experience with Choice Home Warranty. Every issue we have had has been addressed quickly and effectively. We would definitely recommend Choice Home to others.

7 months ago

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Verified Customer

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Johnny M

Pro repair man, from (Whirlpool) repaired stove quickly and correctly. All components are working as they should. I am, pleased with Choice Home Warranty, and would recommend them to anyone owning a home.

7 months ago

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Cindy Dunlap

Well first of all I was without hot water for a whole week…. Two different companies were scheduled to do the work, they both cancelled on us. We finally went with rental reimbursement.. We had our local hardware give you a estimate and you told him his labor was too high…. He had a very hard time getting the element out so he really did deserve the total labor charge.. So my first impression of this company was not good…

7 months ago

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Verified Customer

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Dale

They kept in contact. Took a little longer t o get our check for the furnace problem but it was partially my fault in not getting the info to you on time all in all a good job. Tha KS much. Dale

7 months ago

Choice Home Warranty Reviews