Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Rex

When we bought the house, the warranty was included in the closing costs and then we renewed it. The garbage disposal got to where it wasn't working right. They sent a guy out to look at it and he looked at it and he said that it needed to be replaced. That was on Friday. He was back Monday to replace it and he was very knowledgeable and just a great overall service experience.

2 years ago

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Ron

They have been very good. We've had a couple different difficulties in the last four months and they have gotten to us and got it fixed and just like that, it was great. So the customers and the people that come out are very, very good. Our washing machine broke and the guy was out here the next day. He said it would be three to four days before the part came in and they could get it and he showed up within three days because they found a part at another store so that was very good and very fast.

2 years ago

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Verified Customer

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Victoria

I used my warranty for my garage door and a technician came out right away and repaired it. They were timely in getting my claim filed. I mean the only thing I would have to say is that I was put out quite a while for them to come and fix my problem. But then it ended up where the person that came out ended up coming out much sooner than what was anticipated. So it worked out.

2 years ago

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Parmjit

They got the work done and they're reasonably priced. I've had to use them twice. The first time I had a warranty which basically says you can either replace it or repair it. They couldn't replace it or repair it. They just gave me half of the money of what it cost me, so I don't know which way that was. They are not very attentive to the problems that the customer is going through.

2 years ago

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Verified Customer

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Jerry

When I bought the house they had a one year full coverage on it and I've just continued it because they've done fine. They're always responsive. Just a week and a half ago my refrigerator door wouldn't seal so the guys come out. The only drawback is they have to order the parts, so we still have to wait until that comes in and then they'll come back and get it taken care of.

2 years ago

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Verified Customer

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Lonnie

I like the price and coverage. They have been very responsive when we've had a claim and we've never had to wait very long at all. I was putting a new ceiling light in and I didn't have power all of a sudden for some reason so I put in the claim and they had a guy out within minutes. Probably about 30 minutes and he fixed the problem. But I've had another problem where he fixed the problem while creating another problem that he didn't know about. I've got to call Choice Warranty and tell them about that and see if we can get that problem solved.

2 years ago

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Verified Customer

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Gerald

They're very attentive to whatever your needs are and any questions you have. They answer them and they also don't have a problem with trying to upsell you, which I think is a great characteristic to have for a company. I recently left Choice, believe it or not, to go with another company that had a better price and it was no comparison. I dumped them like two months after and went back to Choice for their quality of service. I just recently had to use it for my A/C unit. Originally Choice Warranty gave me like a two day lead time before the technician would be there, but they called me the same day and they came out and took care of the problem. They have a great network of technicians there. They're good at what they do.

2 years ago

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Verified Customer

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Christina

They get right back to you and they make it easy for you to process the claim. I used my warranty to fix my dishwasher. I was contacted right away to have a service guy come out within 24 hours. My dishwasher needed a part replaced. They mailed it right out to me. The only downfall is service did not call me back to reschedule the part to be put back on so I've been waiting a little over a week on that side of it, which I'm not happy about, but as far as the initial serviceman coming out to diagnose it and order the part that went very speedy. But on the flip side, waiting for somebody to contact me to put the part that was delivered to my home, they've kind of fallen through on that part.

2 years ago

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Verified Customer

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LaTanya Monroe Florissant, MO

First thank you all for your prompt response time in getting someone out to out hoke to service our furnace. Second, the gentleman who worked on it was very kind and knowledgeable about what needed to be done in order to fix the unit. We were truly blessed, dealing with service people especially privately contracted you never know what to expect so our entire experience was amazing. We were quite impressed the gentleman was soo kind and knew his stuff. That's Choice Home Warranty for everything!!

2 years ago

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Verified Customer

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Stu Crossville, TN

You all have been great. The problem has been with the service people. They are good at their jobs but this last time it took over a week to get an appointment. Then on the day of service, they cancelled with no real communication and no reason. This all done by text. Then it was another weak for them to come back. 20 minutes later he said it was unrepairable. It’s been 3 days and no word from sears. You have been communicative which I appreciate.

2 years ago

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Verified Customer

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Owen Nixa, MO

Choice home warranty is great, but the company 417 Mars wasn’t the best to fix my built in microwave. The door spring piece had broke and came off, so he drilled another hole in the door and put the spring back in, but the door is way too loose. I had him come back and check it, but he said it was supposed to be that way which it wasn’t before.

2 years ago

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Verified Customer

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Catherine Houston, TX

I don't like the fact that if you have an emergency situation that must be taken care of immediately and you cannot wait for the approved contractors to come out, that the company will not even consider paying at least what they would have paid to their approved contractors for a situation that was definitely a covered repair. There should be some reasonable accomodation. Other than this, I have been pleased with the other times I have used Choice Home Warranty.

2 years ago

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Verified Customer

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Joe Bay Village, OH

Over the weekend we discovered that the gas oven and broiler didn’t work. We contacted CW They replied in 2 days but service tech visit was 8 days later. Unacceptable with holidays approaching. I contacted the service tech that day. He understood our situation, rearranged his schedule and was able to repair it just 2 days after the call. Scott was very patient and knowledgeable. Nice job.

2 years ago Edited December 21, 2023

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Verified Customer

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Mark Matherly Burlington, NC

Although it took several days for a repair service to 'pick up' our claim for repair of our microwave, after they did the repair was done in a timely manor and very professionally. I'm not sure the repair would have cost any most out of pocket than the $65 trip charge, but overall I have been satisfied with the home warranty the few times that I have had to use it.

2 years ago

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Verified Customer

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Jeff

When my son`s air conditioner went out in the midst of Houston`s heat wave, I called Choice Home Warranty. Within a day the problem was fixed and the kids were cool again. The service technician was very satisfactory. we were very pleased with the results. I give Choice Home Warranty to my kids as a Christmas present, it has proven to be a very good investment for all.

2 years ago

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Verified Customer

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Betzgu3 Newark, DE

Had an issue with my home air conditioner while away on vacation. Submitted a request online and the issues was resolved within 2 days for the fee of the service call agreed upon in the contract and no more than that. I couldn't be more pleased to have Choice Home Warranty when things go wrong. They are efficient and responsive to the needs of their customers.

2 years ago Edited September 15, 2023

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Verified Customer

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Fee Tuck Killeen, TX

The repair company was out fast and the claim process was easy. They kept me in the loop on what was going on with my claim. My Representative listened to my concerns and, she worked with me to make sure we were happy with the outcome of our claim. Only thing I don't like is them paying out to replace the appliance.They can do better in that area Going to laundromat is for the birds.

2 years ago

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Verified Customer

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Casey Keidser Las Vegas, NV

I had fidelity as my home warranty for years with nothing but headaches. I’m thrilled to have found Choice Home Warranty. I’ve only needed to use them once so far and they’ve already exceeded my expectations. Lower annual fee, lower service calls fees, fast and effective service with vendors and great customer service. I honestly couldn’t be happier.

2 years ago

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Verified Customer

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Sandra Randolph Rockledge, FL

I have had Choice warranty now for 3 years in September. I am very happy with their service. They are quick to respond with a service call. The service techs are always very personable, friendly, knowledgeable, and experienced. They have always either fixed or replaced everything covered on my plan. I recently renewed my policy. Very happy with Choice Warranty.

2 years ago

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Verified Customer

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Celena

2 years ago

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Anonymous

Two or three years ago this fellow came, I had some smoke coming out of an outlet in the kitchen and he says to me. I can replace this, but you need to have them all replaced. So I said, well how much is that? He was going to replace the one that was smoking because it was defective, but he wanted me to do all of the outlets. I had three more. He said it was going to cost me $1200 and I just just didn't sit right with me. So I didn't do it. I recently did it because I had an electrical problem in the kitchen and I just decided to be safe and make all of the outlets.

2 years ago

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Verified Customer

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Anonymous

I'm happy with them for the most part right now. I needed to use it for my A/C. Of course it's the summer time it went out and then they came out and repaired it and fixed it right on the spot. Didn't have to wait for parts. They're very responsive. When I submit a claim, they respond almost instantly and I really enjoy that. If I have any issues, I like the fact that I can send them an e-mail and they're right on response, and come back quickly.

2 years ago

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Verified Customer

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Miriam

It took a very long time for them to get somebody out here. Not too long ago my air conditioning went out on a Sunday night. I called in and of course there's no one there Sunday evening. So I placed a request online and I didn't have anyone show up to my home until late afternoon on Tuesday. I was without air conditioning in 95 degree weather here for 2 1/2 days. The service once they got here was very good. I think they're getting a little pricey.

2 years ago

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Verified Customer

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Richard

Never had a problem. It is a great value. It's very reassuring to know that items that often breakdown when you least expect it we have an organization that will watch out for us and help us out. Both times I've used it I got feedback by e-mail very quickly saying that the problem had been received and they were trying to match up a vendor for the for the problem.

2 years ago

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Verified Customer

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Stephen

When we started they didn't have a lot of good vendors that could handle the problems, but they've changed. We have more people in my little area. I live in a smaller town. The customer service is good and the vendors come out in a timely manner that's improved dramatically from my my latest experience. They get things fixed very quickly. The communicate pretty well.

2 years ago

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Verified Customer

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Anonymous

I like that you can put in your claim anytime online, and they're pretty good at getting back to you on that and giving you a time. Recently my air conditioning motor broke, but it was replaced last year and so they they brought a new company and this company did a better job than last year. He was just helpful and he did it the same day even though it was kind of running late. They seem to answer my questions, sometimes it's not like right away, but they seem to communicate back with the vendor.

2 years ago

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Verified Customer

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Myrtle

They were very efficient.They got here when they said they would. I was very, very pleased. My air conditioner stopped working and so I called them. They got here right on time and it wasn't like I had to wait a couple weeks at all. It was several days and that he was here. He was very efficient, very pleasurable, so I don't have any qualms about the man that came out here.

2 years ago

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Verified Customer

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Anonymous

They've been really good. There's only been one little problem and everything else has been good. I just did my air conditioner started to act up and I called them. They sent a repairman out, said it was working, but the parts that were needed were starting to give way. They weren't as good as they should be and he's coming out today to replace them.

2 years ago

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Verified Customer

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Irving

The electricity in my house kept flickering on and off. And we thought it was just a light bulb, but it wasn't. It was actually the old wires in my house and Choice Home Warranty brought electrician out just to fix the problem. Anything that needs to be fixed Choice Home Warranty gets the right people with the right experience to solve the situations that need handled with my house. Very positive.

2 years ago

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Verified Customer

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Mike

Very positive. I've had to use it twice. Once on my clothes dryer. The technician called within an hour of me making the claim and was able to get there the next morning. He repaired my dryer very promptly. He didn't have to order parts. It was a good service. Second time was on my dishwasher which was a positive experience. The technician was able to get back within the hour. All repairs were successful.

2 years ago

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Verified Customer

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Theresa

I've never had anybody give me any issues with anything, they've always just been helpful. I currently have two open claims that are being processed right now. One, because my stove like blew up and they actually came out yesterday and they're coming out today because they got approval from the start. A wire in the fridge is being replaced well, so we're doing a pretty great job.

2 years ago

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Verified Customer

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Lynnette

Unlike other companies that charge exorbitant charges for different things. They have a rate that is lower than most. As far as the service charge, it's not excessive and it seems like the contractor that they work with was very knowledgeable on what the problem was and was able to fixed it quickly and came in a timely fashion within the window that was provided. As soon as I called and made the claim, the information was available online. They assigned the company and the company came out within two days. They followed up quickly and it was efficient.

2 years ago

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Verified Customer

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Ivonne Yeste Clearwater, FL

Choice Home Warranty connected me with a local service provider within hours of my initial request for an AC technician. The provider was great and very professional. Choice and the provider both notified me of the time the tech would be onsite, and he was very punctual and professional, very respectful, and resolved my problem on the first visit. Very much worth the investment.

2 years ago

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Verified Customer

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Linda Norfolk, VA

I just relocated after a cross country move. In addition to the ease of not having to research businesses and conduct due diligence, I know that with Choice Home Warranty, one call will get me the right type of professional for the job, and the person will be reliable, prompt, and properly credentialed for the work. I highly recommend Choice Home Warranty!

2 years ago

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Michelle St Louis, MO

The customer service is not good you can tell that the call is not being taken from the untied Sates and the employees have a limited knowledge of the English language. When I had a complicated problem the customer service person that answered did not understand what I was talking about and they put a work order in the wrong type of technician, which caused us a long wait for the problem to be fixed.

2 years ago

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Verified Customer

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Celeste Canal Winchester, OH

I have been very pleased with Choice Home Warrenty services since I purchased a contract from them. When I have needed services from them, I call, tell them my problem, I get a claim number assigned and wait for a call back, usually within 24 hrs, to tell me the name of the company who will be servicing me and the appointment time. I have to wait for a part a few times but my technicians have always be professional, courteous, explained the problem , then either fix the problem or let me know when they will return. I do pay a copay to get the service. I have been very satisfied.

2 years ago

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Deborah Dyer Hendersonville, TN

I used my Home Choice Warranty for the first time in May, 2023 after subscribing to it 4 years ago. My HVAC was making a weird noise at only 6 years old. The repairman Choice set up for me came out quickly.I was charged a $45 service fee. My Goodman HVAC was still under warranty from the purchase, therefore the part I had replaced was free. I have signed up with Choice Warranty until the year 2026.

2 years ago

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Stephanie Sternberg Brooklyn, NY

This company makes owning a home anxiety free. I know that if anything goes wrong I can call them and they can help fix the problem. As a single mom, this is huge. I pay the copay and that has been all. The technicians that have come to my home have shared with me how much each visit would have cost. It is way more than what I prepaid for the 6 years. 2 visits paid for the warranty and I have used it more than that. I love this warranty program and recommend it to all my friends.

2 years ago Edited July 11, 2023

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Verified Customer

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Hanuman Lahoti Utica, MI

I wanted to add another system to my my selected systems that were covered and they are very helpful in adding the additional system that I wanted to add and it was handled very well. I haven't required service with that particular system yet, but I just wanted to have peace of mind. So the customer service was very prompt in giving out a detailed information and additional pricing and all that and I was very happy with that. My furnace went bad and that was the first time I used them and their response was very prompt and service was good and installation was very satisfactory.

2 years ago

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Verified Customer

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Dawn

When I call them up they speak to me very nicely, take the information, understand, and they always clarify what my issue is. They always send me a qualified person. The person arrives on time, takes care of the work, the job, and I'm satisfied. I had a leak in my the pipe behind the washing machine about a week ago. I would definitely recommend them. I've been with them for maybe like 10 years or more and I have never had a problem. I would highly recommend them.

2 years ago

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Anonymous

Most of the time is pretty good. One time a service person came and he didn't fix it properly and I had to them send him back, he says he didn't do this, it was a different problem. Then I find out I have to pay another service fee but then the other person came in and fixed it. Most of the time they handle everything, but sometimes the person is not doing the service.

2 years ago

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Verified Customer

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Roshan

They have done really good job.Their website is really very good. I hardly have to call them and everything is available through their website. So the support system on the website has been really great. Our HVAC system was not working and they came back to us very quickly and fixed the issue very fast. So it was it was really helpful. They have good local network of vendors who come and help and fix the issues. Everything is very, very positive and we like it.

2 years ago

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Verified Customer

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Hugh

The lady who originally took my claim gave me some information and it's pretty much happened the way she described it. Very prompt, very good. I had a problem with my plumbing. I had a drain problem. When I called them with my claim they got a professional out there within about 48 hours. The guy they chose to send was fantastic. I'm a professional in that work myself before I retired and he was excellent, very good to work, took care of my problem.

2 years ago

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Lynette

I am overall happy with how quick things happened, how nice the guy was on the phone that I spoke with and it overall it was a good experience. The A/C went out in the house and I called them at 7:00 o'clock on a Thursday night or Friday night. The next day they had a company out there, 11:00 o'clock in the morning fixing it. They rep answered all my questions. Somebody got back to me really quick. I didn't get the run around.

2 years ago

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Frank

I got to pay every month and then I have to pay the service contractor when they come. I needed something with my faucet and he replaced it. It was great. They weren't easy to contact because you had to go through a lot of voice mails, and I would just rather have someone pick up the phone, address it and send somebody here. The company that came was awesome. They were great. To get someone from Choice was a bit of a hassle with the voicemail.

2 years ago

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William

It was very convenient to be able to request a repair or service anytime 24/7 and the responsiveness is good. I had a plumbing stoppage in the middle of the night. I put it in online. I received confirmation from the plumber that he received my message and that he would be here next morning. Before I took my shower, I already had the problem fixed.

2 years ago

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Angela

Their customer support is good because every time that I've called they have responded. They have sent the technician and the technician was knowledgeable and my particular issue was resolved. He gave me some recommendations as well. I think their rates are reasonable. They're very prompt in sending technicians out to deal with issues that the customer may be having.

2 years ago

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Verified Customer

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Jeffrey

I think they're that they do really well and they get back to you quickly and I mean they're pretty fair with their service and we haven't had no problems with them. We just needed to use it on our refrigerator and the guy came out and he checked it and he made a claim and they called and said that they they approved it and he ordered the part and came out and fixed it.

2 years ago

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Teresa

Our gas oven was running hot and they came out and recalibrated it and since then it's working perfectly. It's an old oven so it they really needed to play around with it and make sure that it went back to proper calibration and they took the time, and they got it perfectly done. They made sure that they stayed and tested it. They also gave my sister who does most of the cooking some tips about you know using a thermometer and and testing it and said you know if if it got out of whack again to call them right away.

2 years ago

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Verified Customer

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Pauline

Recently had to use my warranty when I noticed the air conditioning unit was not blowing cold. We called with the claim in order to get that fixed and resolved, to which it it was and we are now working fine. They were very prompt in their response and setting up an appointment time to come out for the service. I didn't have to wait several days like I had with a prior company. They were very fast and efficient in their response to the claim as well as the service person coming out.

2 years ago

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