Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Eman

While the service is convenient, when submitting a claim the company lacks the ability to convey the status of the technician from start to finish. I made a claim, paid my deductible and then the appointment that was set was cancelled. I called and called the office trying to get in touch with someone with no luck. Then a week later I get a text message out of the blue from a technician saying they would be at my house the next day. Horrible communication. Raggedy communication.

7 months ago

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Verified Customer

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Theresa Littlefield

I have put one or two Claims in a year since I got it. They’ve been easy and priced exactly as specified they’ve come they’ve fixed it and it’s been correct and speedy. They are great.

7 months ago

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Verified Customer

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Denise

I don’t like the fact that I have to have a different contractor in here every time I make a call even if it’s for the same system. I had a parade of them a year or so ago for a problem with my downstairs commode, and the problem still isn’t fixed. As a matter fact it’s worse. We’re living with it because we don’t like the fact that I have to have strangers in our home EVERY TIME

7 months ago

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Verified Customer

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Melita

Prompt response when a claim is initiated ,visit in Les than 24 hours of filing claim. The technician was quite knowledgeable and explained the issue with my appliance.My appliance was replaced; I am very pleased with HCW

7 months ago

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Verified Customer

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Ross and Linda Thomas

Our issues have involved our HVAC system losing refrigerant. The previous contractors couldn't locate the problem. The contractor who visited in May found that a worn gauge was the reason we were losing our refrigerant. We have been waiting almost four weeks for the replacement gage. My husband called Choice to report our frustration, which resulted in the contractor calling to tell us that he had been busy, and the part was due to arrive on June 4th, so he would make sure that one was set aside for us; it's a week later and he hasn't called back.

8 months ago

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Verified Customer

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Billie Jo Smythe

I explained to the cust. service rep. I worked 4 hours in the morning. She stated she put the information into the system and and I would receive an afternoon appt. The morning of my appt. I was called 5 minutes after 8 am that the tech would be at my home between 9 am to 11 am. I had to immediately drive back home. This caused me to miss important meetings with my college students. When the tech arrived, he sat in my driveway for over 30 minutes while on his phone. I went out to get his attention 3 times, only to be ignored. Upon changing the motor, the tech informed me the supplier failed to give him the screws to connect the new motor and he would have to come back the next day. I asked if he could not get screws from the Home Depot a mile away and he said no. I went with NO ac for at least a week. I missed work numerous days and was hospitalised due to the heat.

8 months ago

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Verified Customer

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Terry

Prompt service on my ice dispenser on fridge. BUT the surrounding frame on the front of the ice dispenser hasn’t been replaced. Repair Man said it would be delivered. It’s been over six weeks.

8 months ago

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Verified Customer

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Dawnette

The first company called was a problem and they have still not cashed the $100 check after numerous calls from them attempting to get me to the bill another company was called that was excellent and I can’t say enough good things.

8 months ago

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Verified Customer

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Eileen

Very efficient, quick response sending check to me as Loew didn’t have one to fit my area Last insurance company took me over 3 months and numerous calls to India actually causing me to cry, this took less than 3 weeks

8 months ago

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Verified Customer

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Kris

Best service ever! Only had the warranty for a little over a year and my dishwasher leaked. They came within a day and everything was fixed for a low service charge! Best decision ever!!!!!

8 months ago

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Verified Customer

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Henry Davis

It takes too long for them to get a technician. I've been without my AC ever since May 16, 2025, and the technician hasn't come to repair it yet. I had to pay $100.00 for an ARS technician to come out for a service check, because Choice Home Warranty couldn't find a technician. When they finally got a technician, he just came out for a service call. He came back out several days later, but only to do a test on the unit, which only took 5 minutes, then he left. Later on in the week, I messaged him and he called me several hours later and said that he would be out to repair it this week; week of June 2, 2025, but I haven't heard anything from him yet. I live in a mobile home and without the AC unit working, it's been very miserable!!! This is the 3rd time within a year that I've had these issues with the AC, but Choice Home Warranty always send out a technician who only "bandages" the system, but never totally repairs the problem. Then, to top it off, I still have to pay money. I'm seriously thinking about looking for another home warranty company, because this here is for the birds!!!

8 months ago

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Verified Customer

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David Gilchrist

Super helpful expedient service and if there’s a problem, the tech can’t fix they replace rapidly. Never thought I would be a customer for some service like this, but so glad that I am now and plan to renew.

8 months ago

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Verified Customer

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Kayla

I’ve had this warranty company for several years and have only had to utilize it a few times. As with all the home warranties I’ve had in the past, they are quick to take the payments, however they have their rules and requirements in order to benefit from coverage. They are as easy as any that I’ve worked with in the past. Sometimes they pay, sometimes they don’t.🤷🏼‍♀️

8 months ago

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Verified Customer

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Sandra

The plumbers they have been sending in the past 5 months, did not know anything on plumbing.! The very last plumber found what the problem was and reported it to CHW. On May 9, 2025. CHW contacted my husband and told him they have to decide if they are going to cover the problem. This plumbing issue has been going on since Dec 2024, to current. We can not use the bathroom at all for the past 5 months on June 9, 2025 it will be 6 months. We are having to use a bedside commode for solid waste.

8 months ago

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Verified Customer

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CynthD

I was surprised it took so long to get professionals assigned to my case. Then, the second professional made three appointments and never showed up and only canceled one of those three times. The first professional showed up and did good work. However, your warranty company denied payment for a part of a job that should’ve been covered. There were two issues with one toilet in the house. The claim for the bidet connection was denied, which I accepted. However, a completely unrelated claim for a malfunctioning fill unit inside the tank, was also denied, and it was completely unrelated to the bidet. It should’ve been paid. I had to pay out-of-pocket. That experience led me to believe that your organization is simply in existence to make as much money as possible, and not pay claims if you can find a way to dismiss them. I will not be renewing my policy. I’ve had better experiences with other companies in previous homes I’ve owned.

8 months ago

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Verified Customer

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GRACIELA

Haven't been happy with my service due to the denial of claims and reasons behind it. Also lack of communication during the claims. On your portal it will show claim is "completed" as soon as they schedule someone to come out but repairs usually take longer and not done in same visit so it should say progress vs complete. I am still waiting on a response after 3wks. I also was made aware that the amount they cover for some things is very minimal up to just $500 and not close to what the cost would actually be. Disappointed because I had heard good things and that's why I paid all cost up front. The claims that did get approved were quick but they were usually for minor things. When it came to bigger items there was more push back. For example I got stuck with a hole on my wall due to them sending their recommended repair guys and then deciding they wanted another company instead. Neither Choice nor the company could repair my hole even though it was their decision to change companies. Some of the customer service staff were very nice but also had ones that were condescending and rude so it's a mix in that area. Will be considering other companies in the future

8 months ago

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Verified Customer

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Art

Cost effective . I have 5 properties under contract.

2 weeks ago

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Vitalii Kartashov

Fast response and great service partners

2 weeks ago

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Malcolm

Very responsive and helpful. would recommend CHW

2 weeks ago

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James

We have been waiting over 30 days for a gift card and we have not seen it yet. Can you please follow up on that and let us know.

2 weeks ago

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Chris

Great contractors. Timely service, Good coverage

3 weeks ago

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Larry

It covers just about everything, and makes us feel secure!

3 weeks ago

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Linda

Efficient prompt helpful nice people to deal with

3 weeks ago

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Larry

Technician was on time and solved problem quickly.

3 weeks ago

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Amy

No complaints. Thus far Great customer service.

3 weeks ago

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Sally

Good service from tech timely and knowledgeable

3 weeks ago

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Edward

Very professional and very knowledgeable

3 weeks ago

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Bob

Most of the time they get someone to help in a timely manner

3 weeks ago

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Lisa

My refrigerator died and while it did get repaired, it took a week to repair and two visits.

3 weeks ago

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Verified Customer

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David

Their program is affordable and easy to use.

3 weeks ago

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Jose

Ready to work with customers to resolve their issues.

3 weeks ago

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Karen

Fast service and professional same day service

3 weeks ago

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Verified Customer

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Michael

I was tired of paying too much for coverage, only to be told my claim was

3 weeks ago

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Verified Customer

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John

Every thing went well and was fixed quickly

3 weeks ago

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John

CHW worked very well with setting up repairs

4 weeks ago

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Janice

I have a CHW for five years. Replaced oven

4 weeks ago

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Donald

The technicians were professional and knowledgeable

4 weeks ago

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Deana

Because of price and great customer service

4 weeks ago

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Shaunda

The issue was handled promptly without any hassle.

4 weeks ago

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Verified Customer

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Jack

To help absorb large unexpected costs on broken appliances

4 weeks ago

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Hubbard

Prompt. Friendly. Got the job done right. Thank you

4 weeks ago

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Verified Customer

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Linda

Convenient. Problem quickly fixed professionally

4 weeks ago

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Janice

Awesome company they take the worry out of ownership

4 weeks ago

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Barbara

Good to work with, and respond quickly.

4 weeks ago

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Timothy

They got the job done with the deductible that I agreed to

4 weeks ago

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Lisa

I saw the advertisement and thought I would give it a try

4 weeks ago

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Verified Customer

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Curt

Goodman HVAC was spot on ! Would highly recommend.

4 weeks ago

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Robin

Very good customer support Highly recommended

4 weeks ago

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Robert

Great service and very fast response time.

4 weeks ago

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Maria A. Hernandez

The technician found the problem right away

4 weeks ago Edited January 15, 2026

Choice Home Warranty Reviews