Choice Home Warranty Reviews

I found the survey frustrating and repetitive. I felt like I had already provided the same answers before, and it seemed like a waste of my time. Overall, I was dissatisfied with the experience and decided to end the survey early.

I found the service to be efficient and responsive. After making a claim for my heating system, a technician arrived promptly, resolving the issue within a few days. I also had a washer problem, and they offered me replacement value since repair costs were too high. Overall, a positive experience!

I experienced great service during the survey, but I found it repetitive and a waste of time. I’ve already provided my feedback and felt frustrated by the need to repeat myself. Additionally, I haven't had to use the warranty, so I can't comment on that aspect. Overall, the survey process could use improvement.

I had a great experience! The team was incredibly helpful and explained everything clearly, resolving my issue quickly. When my fridge broke down, they guided me on the next steps and provided an estimate for a new one. The process went smoothly, and I appreciated their support throughout.

I had a great experience with the service team. They were prompt and took care of everything I needed. The technician checked my dishwasher and confirmed it just needs a new switch, which unfortunately isn't available anymore due to its age. Overall, I've used the warranty a couple of times, and each time the service has been excellent.

I had ongoing issues with my refrigerator, which required multiple repairs before they finally offered a replacement. The process was frustrating, especially with the payment delays. However, I’ve used the new refrigerator several times and have received excellent service since then. Overall, a mixed experience.

I had mixed experiences with the service. While the initial contact for my oven repair was straightforward, the warranty coverage left much to be desired, as the compensation offered was insufficient. Customer support was frustratingly hard to reach, and the plumbing service felt rushed, requiring a follow-up visit. Overall, I was disappointed.

I've had a mixed experience. They refused to cover some damage in my house despite being a long-time customer. I had to pay out of pocket for a kitchen faucet replacement, which was disappointing. However, I did have a positive experience when they quickly fixed a broken garage door. Overall, I'm not completely satisfied with their service.

I had a good experience with the service. They took care of my water heater issue promptly, and the technician who came for my garage door opener was efficient, making necessary adjustments. Overall, I'm satisfied with their help, though I wish I had more experience with them to provide a fuller review.

I had a frustrating experience with Choice Warranty. My request for a sewage stoppage repair was denied, leaving me with unresolved drainage issues. However, I had a smoother experience when they replaced my leaking faucet, which now works perfectly. Overall, mixed feelings about their service.

I had a positive experience filing a claim; the process was smooth and hassle-free. For my mother-in-law's heating unit, the service was straightforward and effective. We initially planned to use the service for another issue, but it resolved itself, so we decided to hold off for now. Overall, I'm satisfied with the assistance received.

I had a great experience with customer support. They addressed our issues promptly, including a broken dryer handle and a water heater problem. Appointments were scheduled quickly, and repairs were handled efficiently. Overall, their service has been excellent, making everything hassle-free for us.

I had a great experience with customer support, as they responded quickly to my appointment request and scheduled a service for the very next day. However, I've faced ongoing issues with my refrigerator, which needed repairs multiple times before they finally agreed to replace it. The process was frustrating, especially with the delay in receiving payment for the new appliance.

I had a great experience with the warranty service. The response was prompt and the service person arrived the same day to repair my broken oven. They took care of my needs efficiently, making the whole process very smooth. Highly satisfied with the service!

I experienced a delay in the assignment of my claim, which was frustrating. Additionally, I had an issue with my garbage disposal leaking, leading me to file the claim. Overall, the process could have been smoother, but I appreciate the assistance in addressing my concerns.

The service was very responsive when I reached out. Unfortunately, my heater broke, and I had to call for assistance. I appreciated their promptness in addressing the issue, although I can't provide specific details on the experience. Overall, I found the support to be satisfactory.

I recently had a fantastic experience with my heater claim. The service was prompt, and the technicians were friendly and efficient. They ordered parts and returned a few days later to fix everything perfectly. I've only needed to use the service once, but it was fabulous!

I've had mixed experiences with my warranty. While they were responsive at times, I faced issues with claims for a garage door lifter and a refrigerator, resulting in out-of-pocket expenses. I also struggled to get a response regarding my water heater claim. Overall, the support hasn't met my expectations.

I had a great experience using my warranty for my stove; the response was immediate and the issue was resolved quickly. I also had a plumbing issue in one of my bathrooms. Although it took some time for them to arrive, I appreciated their courteousness and thoroughness in checking for any deeper problems. Overall, a positive experience!

I had a mixed experience with my recent claims. While it took some time to assign my claim, the service for my heater was prompt and the technicians were friendly and efficient. Unfortunately, I faced issues with my garbage disposal, which led me to file a claim. Overall, the response time varied, but the quality of service was commendable when they arrived.

I had a frustrating experience with service delays and miscommunication regarding my garbage disposal. A technician began work but then refused to continue, leaving me to pay without resolution. However, I had a much better experience using my warranty for my stove, as the response was immediate and the issue was promptly addressed.

For small repairs that are are difficult to get out of, Choice covers the cost of repairs. However, when it comes to larger amounts that are close to (or higher than) the covered amount for an appliance, they give unreasonable excuses to get out if covering it. For example, they claim that a malfunctioning mechanism in a built-in microwave door is because of "damage" because a part inside the door is "broken" and the only option is to replace the entire door. On the other hand, the replacement cost for an appliance is nowhere close to the cost of even a Builder-grade equivalent. They also try to default your payment to a Lowe's gift card instead of a check.

The technician was very professional and explained every step of the way what he was doing. He didn't try to take advantage of my elderly mother by trying to get her to invest in new appliances that she didn't need, like ATLAS does/did. Also, Choice sent text messages before, during and after technician provided the services.

In the 8 years that I have had choice I have had to replace a built in oven and they only paid me $300 and they are at least minimum 1200 plus installation. I had a dryer That needed to be replaced they plaid nothing and said it was my problem. I have had An air Condition replaced 2 years ago$4,000 out of my own pocket And it took 2 months in the middle of summer. I had a bathroom leak upstairs they tore out my ceiling downstairs Fix the leak which was only Something something in the bathtub that needed to be replaced so they didn't need to rip out the wall Then I had to make a new claim and pay again to get the drywall down stairs fixed Which they did not texture they just filled the hole and drywalled but not texture.And now I have My heater not working it's 52 in my house And Looked at it Looked at it and said it probably really switched And left and 2 weeks later I had to call him back They said they would have the part on mon. I waited all day and never heard from them. I still have no heat. ( 1st call was Dec 12)

I’ve been a customer with Choice Home Warranty for about 7 - 8 yrs. I have coverage on three properties. One being a rental property. The cost of the plan is what initially enticed me. My dislike is when it comes to larger cost items they are quick to deny a claim and then if you appeal they give you a fraction of the cost of the repair in “pity money” things that should be deemed normal wear and tear are met a denial. They do not offer accurate replacement value when appliances need to be repaired. Good technicians are a needle in a hay stack. I’ve also been with worst companies so in comparison they’re just ok. It sometimes feels like you’re penalized for filing a claim but that’s why we pay for coverage to use it when needed. I only file when absolutely necessary.

So far at this point, everything is right on spot. Good response, good follow up, and very happy with where we are. We have the selected company coming tomorrow for our reason for calling and hope it goes as well as how it's gone with. ChoiceHomeWarrenty.

I love Choice! We've been rocking and rolling with the company for nearly two years. My husband and I have been so pleased with the service we've received thus far. This is certanly worth the money and the deductible. I'm thankful for Choice. My heat was fixed before this brutally cold winter. Thanks, Choice! Love y'all!

Great job! Our tech showed up on time and was very courteous! Found the problem with our dishwasher pretty quickly. I was very happy that he ran through a complete wash cycle to make sure the issue was resolved and if there was anything else not working correctly. 5 stars for sure!!

Best service I have received, just wish I could Get a Visa Debit card instead of a Lowe's Card. It's difficult to wait a month for a washing machine so I had to go out and buy it already than that. The company has gotten much better since I started service with them.

I’m in the process of having my refrigerator replaced. I had to buy on 12/23 because mine was leaking. I called and requested to get a check instead of a gift card to Lowe’s in the amount of $494.00. It was a quick diagnosis that determined I needed a new refrigerator because the mine couldn’t be repaired. Thank you!

I was pleased by the prompt response. I called on Saturday night and by Monday morning the technician was at my home. I did have to wait for an approval for a replacement part but this took less than 24 hours. The technician returned the following day with the part and repaired the water feeder within minutes. Very satisfied with the results.

I have only had one encounter. I was extremely disappointed that my refrigerator was dismissed as having a prior problem. I hadn't had a problem with it before I reported it to you. My microwave was fixed without incident during same house call. The repairman expressed his dislike of having to travel so far. I hope in the event of an appliance failure in the future, it will be faster to get a repairman to my house. I don't have the money to pay upfront. The repairman himself was awesome. He was very professional, courteous, and explained his findings accurately. I referred my sister in law to choice and I was suppose to get a reward of some kind. I have not received anything.

I found it difficult to speak with a person at first but once I got the right phone number l found Choice Home Warranty to be very helpful. I have had issues with two appliances and the service provider has been very helpful. I had some questions and found Choice Home Warranty to be responsive. So far I am quite satisfied with them.

They have always taken good care of me. They never give me the runaround and always send someone out quickly! I’ve recently sold my house but made sure to keep choice warranty for my new home. I’ve recently had to have my oven and air conditioner repaired and they took care of that, all I had to pay was a $100 service fee.

Timely response with service appointment scheduled. The technicians are knowledgeable. I could not get a dishwasher repaired & I was given a voucher to buy a new replacement. I also needed new hot water heater & plumber replaced my old one. I have 3 rental properties that I use for choice home warranty

I have Chose home for me and my Mom. She had someone to come check for why the broiler wasn’t working. He turn it on. And said it’s hot. So my mom ask what he did. She turn the broiler on but not the temperature. So it was a 5 minute fix

Based on our last experience when our washing machine needed repairing, I highly recommend Choice. We had hoped our heating unit would be repaired as quickly, but we understand it is hard to get a technician to come out right at Christmas. Hopefully, it will be fixed next week.

On the positive and every employee that I dealt with has been great. On the negative side it’s a warranty that is designed to cover some, but not all of the repair. Example your air-conditioning system goes out. They have to replace the outdoor unit because if its age, the indoor unit needs to be replaced as well, but they won’t pay for that Because they say it’s not broken. Well they can’t replace the outside unit without doing the indoor unit so it seems like a package to me accommodation so instead we had to pay about $3000 out-of-pocket. I’ve dealt with other home warranty companies over the years. An example would be First American And never had to have that experience. I always buy the premium plan and I guess I assumed, my mistake that the premium plan covers stuff like that. Also had a hot water heater that went bad again out of pocket we had to pay 300+ dollars 125 of which was to dispose of it and the other was because they have to replumb it to make it work. Would make sense to me that anytime you replace a hot water heater. You have to replumb it. With First American we had a similar repair and we did not encounter any of those extra cost. So my advice is read the fine print.

Great customer service and a great experience!I came to Choice because I had another Home Warranty though ORHW and I had a horrible experience with ORHW. Choice is the way to go and NO they didn’t pay me to say this… just speaking facts.

I pay for a service every month that I might not use for years and when it’s something major they don’t want to pay for it to be fixed so the customer is paying out more money. For example my microwave went out and all they gave me was 249.00 on a 500.00 dollar microwave and I had to pay for the installer to replace. It ended up costing me out of pocket 600.00. Same with the hot water heater it cost me 700.00 out of my pocket. They lie and said it was for inspection but no one came and inspect. So where did my 700.00 dollars go if that was the case it was cheaper for me just to go to Lowe’s and buy one

The gentleman called before he showed up and his work was quite excellent. He had to go get some more switches because they didn’t match my other switches and I asked him to make sure they were the same shade. And he did that for me, which I appreciated

This last interaction was a 5 star , the technician came out quickly and completed the oven repair. The last interaction was not so good as the refridgerator was leaking and they could not locate a repair person. I had to disassemble and get the unit out of the house as it was damaging the hardwood floors. Since it was no longer serviceable they only would pay $150 of the replacement. I had no choice but to except it however it was not my fault they could not locate a repair person. They felt offering for me to find one was acceptable and then they would consider reimbursment all while leaking on my floor. So one good experience that was a 5 and one that was a 1 so I felt 3 is fair.

Choice has been amazing. In a 2 week span I had my oven and garbage disposal fixed. Both claims were taken care of within a day of my request. Then I had a plumbing leak. Choice sent out a great plumber who diagnosed the issue and solved my problem. As a first time home owner in a new state, choice has been nothing but amazing.

A little difficult at times to get hold of the company when you do and they et up an appointment with a company to ome out to do the work they send out the wrong date and time each and every time once I figure out what was going on it all turned out ok

I had a breakdown with my heating unit that’s on my roof and I called Choice Home Warranty and they had a contractor at our home within a few days, and the contractor was excellent and fixed our unit. The name of the contractor is Timely Comfort and they are top notch!

I did not have any experience with home warranties. I asked around my friends, family, and neighbors. I was quite surprised to find out that they all had quite a range of different home warranty companies. None of them really stood out, but Choice Home Warranty seemed like it had a pretty good average satisfaction rating across the board. So I decided to go with Choice. I recently made a claim for my garage door opener that stopped working. Everything was fine and I am satisfied with the service, except ( according to the technician, the SOP for Choice was to always try to repair first and replacement was the final option if all else fails ). My repairs took 4 separate visits, spanning a couple of weeks due to having to order parts and waiting. The parts were major components of the opener and it did not make any sense to me, seemed faster and cheaper to just replace the whole complete unit ? He replaced a part, it failed... replaced another part, and it seemed fine. But a few days later the opener failed again. He replaced parts again and it failed. He came back a few days later and replaced the main assy, and things have been good since. Now, I understand that for a major appliance like a refrigerator, or washer / dryer, I can understand that. But a garage opener ? The repair technician was great, friendly and professional. The claims taker at Choice was also great, friendly, professional, and honestly seemed like she wanted to take care of my issue. My one and only concern is that the monthly rate for coverage is way too expensive. And this is what I hear from everyone. Some have cancelled their coverage stating that is is probably better to just set that money aside for when you need it. That is and average of about $ 700 a year. Go 2-3 years without a claim and you have $ 2,100 stashed away for when you need it. What about 5 -6 years that you don't have a claim ? Look, i'm not stupid. Its like any other insurance coverage, it's a gamble. There is always a possibility for a future expensive disaster. And when that time comes, you will be happy to have the protection and coverage. BUT, regardless, the monthly cost is still rather high. I'm on the fence about it. I'll continue to keep my policy, but I don't know for how long I can afford to do so ? Just my 2 cents worth, thank you for letting me speak. Mike M.

My dishwasher wasn’t working properly. CHW responded to my request right away properly and was leaving a film on everything CHW responded to my request right away. They sent Mike W from whirlpool service to check the situation. He did a remarkable job and now it looks works brand new one. Thank you, Choice home #Warranty For taking care of this promptly. Everyone that I’ve ever spoken to at CHW has been amazing thank you! and sent Mike W from whirlpools service to help. Remarkable job and now it works like a new one!

When I call about my appliances they give me appointment right away

Great service and timely assignment of tecnicians to conduct required service

They have always given me good service and I love how fast they respond