Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Charles Daniels Columbia, South Carolina

The time it takes to get gift card you get for replacement cost of appliance is too long. One month. Supposed the appliance was a refrigerator or stove. I understand the reduced payment because of age but one month later. ????

1 month ago

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Kevin Neal, DMin Anderson, South Carolina

Choice warranty has been a worthwhile investment for my family. If they can't find a technician to handle an issue, they allow you to find your own and they will cover the cost of the diagnosis.

1 month ago

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Linda Boeck Phoenix, Arizona

On our last service of the garage door, the appt was rescheduled twice before being completed. No report was left of what was actually required. Otherwise I have been pleased with the service we have received.

1 month ago

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Alexious Butler-Padron Atlanta, Georgia

I have been a Choice Home Warranty customer for years and just purchased a policy for my parent's home because I really appreciate the company's customer service.

1 month ago

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Mike Roney Ephrata, Pennsylvania

service on washer from GE was good. Service on refrigerator from home solutions is poor. left before checking that everything worked, reject service dates from choice and are very slow about scheduling their own service dates. Reflects very poorly on Choice!

1 month ago

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Verified Customer

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Theresa Phoenix, Arizona

The service person was wonderful. He was very helpful and gave me information and service that was outstanding. Thank you,

3 months ago

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Verified Customer

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Wilma Austin, Texas

I have been with CHW for 6 yrs and has alyways paid my monthly payment on time . My recent claim has been horrible. I put in the Claim on the 6th of June, Hopeline AC & Plumbing has been to my house to repair it at least 4 times They diagnosed it needed antifreeze the 1st and 2nd time, 3r d leak in coils ..coils where replaced 7/26/26. I paid $450., Bccuz of the AC being under warranty. They replaced coils, it rworked for 2 days and stopped. CHW has messaged me that the repair is not covered. I will appeal

3 months ago

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Verified Customer

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Christina Robinson Charlotte, North Carolina

Extremely slow turnaround for service repair requests. Took two weeks for the replacement of a hot water heater. Customer service representatives are very rude and short when speaking to customers and management is honestly not any better. I would give zero stars if it was an option. Best to stick with American Home Warranty where it may be a few dollars more but worth it for peace of mind

3 months ago

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Verified Customer

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Ileana Ortega Hollywood, Florida

My sisters told me about them and they said they are so happy with company. They are professional, take care of customers and are very reliable!

3 months ago

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Verified Customer

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Pat Clarksburg, West Virginia

Could not get a repairman. Waited over a month. Still no serviceman. They sent me a plumber to fix my refrigerator ! Now, still waiting for help. I need my refund to buy the new refrigerator. Almost 2 months with no refrigerator, and 90 degree weather.

3 months ago

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Verified Customer

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Pam Aurora, Colorado

Recommended by family member. They responded to my needs and using their service providers were able to correct the issue in a timely manner.

3 months ago

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Verified Customer

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Sharon Indianapolis, Indiana

Been trying to receive information on an open claim I have. Can't get anyone to respond on when my lighting will be repaired. Have left a couple messages to worker and still no response.

3 months ago

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Verified Customer

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Linda Ball, Louisiana

The first 2 claims I filed were taken care of almost immediately. The third claim I made 3 days ago, the appointment for repair hasn’t been scheduled.

3 months ago

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Verified Customer

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Karima Houston, Texas

It took little time to work with choice home warranty. But it’s excellent company response in timely manner. Great customer service.

3 months ago

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Verified Customer

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Paul Albuquerque, New Mexico

We were told AC:heating and water well issues were prioritized. We had a water well issue and it was handled like any other claim!! Two days after the service request was turned in, a person would call and set up sn appointment!!! Totally unacceptable. I had to call a local water well service and pay for it. Our dishwasher went out and parts were available, and only got a buyout!!!!! It cost me the $75 to the service guy and then I had to buy a new dishwasher!!! Totally unacceptable! Very poor service!! Probably won’t renew next year.

3 months ago

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Verified Customer

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Lorvin Ashburn, Virginia

I chose to work with CHW believing what they promised, which was to fix or replace the defected equipment. My refrigerator broke over a month ago. They have not fixed nor replace my equipment. I lost a month of rent and now they are trying to give a a voucher for less than half the cost of the refrigerator for me to go and replace the refrigerator myself.

3 months ago

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Verified Customer

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Toby Waco, Texas

They don’t pay enough to cover the cost of the appliance that failed. I filed a claim for 2 ceiling fans that went out, they sent a tech out and they neeedes to be replaced, but they only cover 70 dollars per fan. Which is not enough to cover the cost. I still had to pay to get a decent fan. This is a scam and a rip off and I will not be renewing the coverage.

3 months ago

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Verified Customer

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Gary Hernando, Mississippi

It took a month to repair our A/C unit. Appointments were made and cancelled minutes before the scheduled time. This was a simple universal part that was available at any local parts store. They kept telling me the part was being shipped to me but could not provide any tracking information. I had to escalate this matter to management to finally get the repair completed.

3 months ago

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Verified Customer

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BillAndLinda Odessa, Texas

My experience with the home warranty and the contractor has been great so far just waiting to make sure ice maker is working properly. Thanks

3 months ago

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Verified Customer

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Cindy New Orleans, Louisiana

Fast and fabulous. I am totally satisfied with the response and with how easy it was to file a claim. They were the best CHOICE for me.

3 months ago

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Verified Customer

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David Jacksonville, Florida

They are very professional, so far only one experience with them and I like what I see would recommend them to my friends and family

3 months ago

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Verified Customer

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Rose Austin, Texas

I have used Choice Home Warranty 2 times and I am very satisfied with the response and the results. The technicians have been super!

3 months ago

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Verified Customer

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william New Berlin, Wisconsin

Had an issue with the vendor. Canceling my appointment three times. Choice home warranty help me with another vendor who resolved my issue,

3 months ago

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Verified Customer

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Jerry Tulsa, Oklahoma

Incredible service from a certified GE repair company. On time, professional, and knowledgeable. Great experience with CHW. I highly recommend them.

3 months ago

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Verified Customer

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Dennis Fort Worth, Texas

The contractors overall are good although some could improve their customer communication scheduling and follow-up. Some have stood me up on appointments.

3 months ago

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Verified Customer

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Mary Las Vegas, Nevada

I have had a few issues and they were very quick on getting people out here and fix the issue each and every time.vivlove them.

3 months ago

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Verified Customer

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Richard And Deborah Bird Cedar Rapids, Iowa

You are prompt. Always do a great job. And always leave me feeling great about the final results. You are simply amazing. Thanks

3 months ago

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Verified Customer

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Julia Hollins Annapolis Junction, Maryland

They are quick and reliable. Some companies you have to track down to get an appointment. I have been nothing but happy with Choice.

3 months ago

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Verified Customer

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JOHN Cleveland, Tennessee

I’m just saying that Choice Home Warranty has been the best thing ever! Customer service is amazing! Thank you very much for your service.

3 months ago

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Verified Customer

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Gayle Brainerd, Minnesota

I really like the man they sent to repair my A/C. He did a great job, very friendly, and got the job done and you’d never know he had been there!

3 months ago

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Verified Customer

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George Ohara Miami, Florida

A service person did incredible job , ringing the cause of the problem. He showed his professional service and courtesy.

3 months ago

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Verified Customer

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DARLENE DICKSON Ashburn, Virginia

The washer was barely putting out water so we needed a control water panel so they went and put a new one in. They were professional and nice.

3 months ago

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Verified Customer

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Deborah Budd, Illinois

I spent $150.00 for service fees and I still have the same problem I have a bathroom sink plugged up and a tub that still leaks sending my water bill sky high.

3 months ago

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Verified Customer

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Mary Dooley Allen, Texas

So far everything has worked good Have not had any problems except my understanding was I would only have the one co pay I had

3 months ago

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Verified Customer

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Bennett Davis Terry, Mississippi

We sent a email to Suzanne Michaud about the pricing and installation of a hot water heater from our gas company and haven’t heard anything from her. We rejected the pricing that u all sent because we felt that it wasn’t right or to much. We have been calling Suzanne for days now and she has not returned any of our calls. So we are not please with you all at all. She could take the time and return our calls.

3 months ago

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Verified Customer

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Clotella Crawford Mullins, South Carolina

It’s been burning up hot since June 15. Jones Electric come to collect money and claim to fix it but 2 days later it’s broken again. He even told me it’s to hot, wait until the evening. He just won’t do right! I call and text but seldom hears from him! Are you sure that you want him on your team. If he doesn’t show up today. I’m calling the better business bureau! I’m sick of being hot and my decorations of candles are melting. I’ve lost 5 already!!!

3 months ago

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Verified Customer

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Dina Apex, North Carolina

I have Choice insurance many years . It is very easy to make a claim. Technicians always in time and providing good job.

3 months ago

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Verified Customer

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Russell Bebout San Jose, California

Last recent claim for a washer claim took over a month to address. Current claim for a LG microwave not working. Unit is 16 years old. Cost for two repair visits will exceed low $200. range to just replace this unit.

3 months ago

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Verified Customer

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Pamela Euless, Texas

For the hot water tank it was great but for the air conditioner took to long had to call another guy to fix it hoping they will reimburse me so far nothing

3 months ago

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Verified Customer

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Sabrina Simpsonville, South Carolina

Choice Home Warranty was able to compensate for the appliance where I was able to obtain another one that was similar. Thank you

3 months ago

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Verified Customer

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Rita Cookeville, Tennessee

I have had challenges with my last 2 repair orders and have called customer service about them. I was also promised a $200.00 refund for the mix-up with the hot water heater but I never got it!

3 months ago

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Verified Customer

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Debbie Jackson, Georgia

It is affordable and so far when I have needed the service, it has been handled quickly and correctly. I would recommend them to anyone.

3 months ago

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Verified Customer

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Pauletta Urbana, Maryland

I disliked the fact that my claim for a sink faucet repair was denied. The handle to the faucet came off due to the normal wear and tear of getting water out of the faucet. CHW said that the handle was broken therefore it was not covered. The handle was not broken! It simply came lose from everyday use. The claims manager I spoke to was not helpful at all. I feel let down and disappointed with CHW.

3 months ago

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Verified Customer

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Charles Arlington, Texas

You don’t pay for the labor. Some of the companies you pick don’t talk about payment plans if available. When asked for a refund I was told No right away. I told the lady “you should read the reviews about your company, she said (there just reviews they don’t mean anything to me, people will keep using us anyway) Your Managers put on a really good act of caring on the phone.

3 months ago

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Verified Customer

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Bruce Honolulu, Hawaii

Dislike the notification process…there should be at least 1 day advance notice when tech arrives….NOT THE DAY OF…..

3 months ago

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Verified Customer

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Sheila Suffolk, Virginia

They canceled no the plumber you chose. Cancel that 45 minutes after I sent home all day long and then I had a leak under my kitchen sink that was supposedly fixed by a plumber. You sent out early part of this year and it's leaking again. And no callbacks.

3 months ago

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Verified Customer

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Jovan Arlington, Tennessee

I do not recommend Choice Home Warranty. They send substandard contractors to the home for repairs. It took them over a month to repair a leak from my HVAC system which caused a large amount of damage within the walls and floors of my home. I called several times to speak with a manager they never called me back. Now I have to do an Insurance Claim for the repairs. Do not choose Choice Home warranty

3 months ago

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Verified Customer

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Edward Macon, Georgia

I’ve always scored CHW with a 50, this time since I needed a replacement part CHW wouldn’t spring for an original part so I paid for it myself.

3 months ago

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Verified Customer

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Jackie High Point, North Carolina

I had my refrigerator to start leaking water. The technican came and repaired it. Very nice Gentleman and he repaired it. Working great.

3 months ago

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Verified Customer

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Jeanne Christofferson Fresno, California

My ac went out June 9th in Fresno with HOT weather..CHW made an appointment for July 12th,,, That's insane.... My Microwave stopped working it took a couple of weeks to get a technician out to diagnose the problem. then it took him a month to return in fix it in about 15 minutes... again not good service I CANT recommend CHW to anyone,,, and am sorry I signed up with them...

3 months ago

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