Choice Home Warranty Reviews

Workmen are prompt and get the job done.

The service is good in LA area not OC as far as I experienced it

They were highly recommended and I really like them

Prompt, dependable service, with professional results.

Policy coverage for a large number of appliances and other items

So far so good everything is going as planned

Service tech was very knowledgeable and prompt

Answers questions, set up appointments in a timely manner

after talking g to an agent it sounded good

Quick to respond and take care of things.

You cover nothing with the AC. So I will be cancelling. You have covered one time in my claims and only because it was nothing

Had an issue and it was resolved quickly.

Every service has been provided accurately and promptly!

I love the plumbing Co they send me.A1-pl

I appreciate the quick response time and the process flows smoothly

Customer service great Timely repair technician

I am highly satisfied with there warranty services.

I was ready for a change and their ratings were good

I don’t recall exactly. I have been using it for a few years.

They have been good on the whole so im with choice

I am fully satisfied with your timely service, thank you!

A+ service, very reliable and tech did not waste time

I have been trying to put in a claim and customer service has been great about helping me through the process to make sure the claim is put in correct for my Septic needs. I put in a request 3/13/2026, however my septic did need pumping so i had to hire someone for the job, i will be putting in for reimbursement soon, I am in need to have my septic looked at for leach field repair. I currently have an open claim for this work to be performed. I called the company to reach out to Choice Home Warranty to accept the job for this open claim for processing.

What I dislike is them taking a plumbers word when the plumber lied and I had to hire another plumber.That was a few weeks ago .Today I have a HVAC technician that gas got to be one of the best technician I have ever dealt with.He was so professional and knowledgeable about his job and explained it so I could understand.If I ever needed a HVAC technician I only want the one I had today.

I had another company that left me hanging a lot. Had them for years and decided to go with choice. So far they have come through when I need them. Most of my appliances are new but had trouble with mt garage door and they got someone to fix it. I am a senior and nice to know I have a company that I can depend on.

Timeline---Friday, 31 October 2025 - My refrigerator stopped functioning. I went online and contacted my Choice Home Warranty (CHW). CHW notified me that a Whirlpool technician will be arriving on Wed 05 Nov to check on it. Wed 05 Nov Whirlpool technician examined refrigerator and stated that he needed to order parts which will be here on Fri 14 Nov. So far everything understandable. Fri 14 Nov Whirlpool technician puts in new parts but now says that due to leaks the refrigerator is unrepairable and he will send his report in to CHW. I am told to check with CHW on Mon 17 Nov. Now 18 days without refrigerator and Thanksgiving is just around the corner. Mon 17 Nov called CHW. Told no report yet to check back with them on Fri 21 Nov. Getting less understandable all the time. Fri 21 Nov Called CHW. Told they are still waiting for report from Whirlpool. I called Whirlpool and they tell me that they don't send out reports and that CHW has to call them for the report. They gave me a telephone number to give to CHW. Too late today to call CHW back. Sat 22 Nov Called CHW and claims person said she couldn't do anything that they have to wait for the report. Requested to speak to a manager and was connected to Dave Lane. He attempted to call Whirlpool but they were closed for the weekend. Told me to call CHW back on Mon 24 Nov. Mon 24 Nov Called CHW . Told Dave wasn't available but lady was very kind but said they couldn't finalize the claim without the report from Whirlpool. At this point whenever I hear the word "Whirlpool" it is a "Run Forrest, Run!" reaction. She told me that I will get an email with the results. Received an email at 3:00 p.m. stating that it will take 72 hours to resolve the claim. That means Thursday, 27 Nov which is Thanksgiving and I doubt anyone will be working. Wed 26 Nov (I am such an optimist) Called CHW and was told that they have received the report from Whirlpool (Forrest?) and that it now has to go through the portal (whatever that is) and that I could call back later today for more information. Only 27 days without a refrigerator! 3:00 p.m. called CHW and was told they are processing the claim and should have results by Fri 28 Nov. Thurs 27 Nov - THANKSGIVING DAY - Interesting hosting our guests without a refrigerator. Got through it OK though I'm sure it will be talked about for quite sometime! Fri 28 Nov 12:40 p.m. Called CHW and was told they are still waiting for report from Whirlpool!! Explained that they had told me onWed 26 Nov that they had received the report and were sending it through the portal (whatever that is). Asked to speak to manager. Spoke to Matthew aid that this should be resolved today and to call back later today. 3:30 p.m. received an email from CHW saying that replacement refrigerator has been approved and that we would be receiving a gift card for Lowes in the amount of $818.00 and it would be mailed sometime within the next 30 days! This could be after Christmas before a new refrigerator gets here. Called CHW to see if card could be sent as soon as possible so we could take advantage of Black Fridays sales and save a lot of money. Told that they have to wait until they "have a batch" to send. Asked to speak to Manager. Spoke to Ariel. After repeating several times that it was procedure and they have to wait she finally asked me to hold while she checked on it. She came back and said she had approval to send us a check so we can go ahead and buy a new refrigerator. All along during this CHW has told us several times NOT to go ahead and buy a new one until they had completed processing. Sat 29 Nov Went out and purchased a new refrigerator to be delivered. Thurs 04 Dec New refrigerator delivered. Haven't seen anything from CHW yet. Conclusions - We chose CHW because they have one of the highest ratings and reputations in the business. This has been our first real dealing with them. Everyone we dealt with at CHW was courteous and polite and seemed to be doing everything they could to assist us. I think a lot of our problems and delays were caused by the tardiness in Whirlpool's (Run, Forrest Run!) delivering their findings to CHW, however CHW could have been more direct in dealing with Whirlpool. While this situation has been less than totally satisfactory, I'm inclined to give CHW the benefit of the doubt and will remain with them for now and see what the future brings.

They do what they should do: take a low monthly fee to offset costs for all in the pool, so that unexpected repair costs can be done for a much more reasonable fee than the entire repair, with qualified workers. I’m satisfied.

I did my research on home warranty companies and decided that CHW had the best reviews and a reasonable price for coverage. On my first and only claim so far my GE dishwasher that came with my new home was leaking all over my kitchen floor. So I put in a new claim. The technician that evaluated my leaking dishwasher determined that the (2 are old) dishwasher had to be replaced. Choice then agreed to send me a $272.00 Lowes e-card to replace my dishwasher. When I contacted Lowes to see what there in stock dishwashers cost I found that the cheapest dishwasher was a Frigidaire that cost $299.00. The GE dishwasher that matched my leaking dishwasher was priced at $329.00. So...the $272.00 offered by CHW was not enough money to purchase any dishwasher offered at Lowes. I was told that $272.00 e-card was for "replacement " but the money CHW offered is not enough to buy even the cheapest dishwasher at Lowes. I am very disappointed with CHW's coverage of my claim. CHW told me that their $272.00 e-card was based on "wholesale" costs and not on "retail" costs. This is very disappointing for me the consumer and for me the customer. I now have to pay retail price to purchase the "replacement " GE dishwasher that has a retail price of $329.00. This is not the response that I expected from a # 1 home warranty company!!!

It was easy to call for a service, but online I could not get my account to enter to place an online claim. The representative was very helpful and the service tech assigned was outstanding in every way. The vendor was VIA appliance repair and they really were very good and professional.

In the past I have had issues with Choice Home Warranty they had problems getting a company to accept the claim and come out and fix an appliance, but it seems they are getting much better, they now ask for the information about the appliance, serial # make and model when you make the claim...then send out a repair service for that specific maker, like Whirlpool. Their service seems much faster than in the past.

Choice Warranty offered a service plan that was much better in comparison to other companies. They respond immediately to a claim, and set up service in a timely fashion. You can follow up with them at any point in the claim process for updates.

Being a relatively new member I was worried when my washing machine developed a banging noise. But I called, I paid my $75 and a time was scheduled with a local repair company. There was a little confusion between CHW and the local repair shop, but it all turned out just great! I am so pleased. It was all very professional and well done!

Very easy to deal with. They sent someone out and had to pay a small service fee, but it was all worth it. The problem ended up being the water softener tank and that company took care of it for me after the plumber diagnose the issue.

I had no contact except from the repair person. Took over 2 weeks to get part, the only way I knew what was going on was from the repair rep. Nothing from Choice! Still waiting on another part. No contact again. Dish Washer is still not working going on 4 weeks! The repair person did a great job and was able to install the part quickly. The main problem from Choice was no information given to me. I worked with them because I am under contract with them. This is first time I have had an issue. They were prompt and efficient on two other repairs! They kept me informed etc. This time nada!

We have had to use our warranty twice and CHW has been great to work with and has taken care of both issues! We will continue to be a customer and will recommend them to everyone. In fact, already have with both people signing up!

I’m very happy with Home Choice. Every time I filed a claim, they respond right away, and within 24hrs, a service technician was at my house. Formula Air did a good job fixing my heating unit which is over 20 years old, but it’s still working. I was having anxiety about my heat not working just when we was starting to have cold weather

I recently had an issue with my furnace and thermostat. I contacted Choice and they were so quick to respond and find a technician to come out to review the issue. He was more than qualified and found the problem and fixed it! I'm so appreciative of how efficient everyone was. Thank you!

The plumbing company that just used did a great job of installing a new faucet which was the cause of a bad leak under my kitchen cabinet. The job was smooth and efficient and the pros were very courteous and friendly! Choice came through for me again with great service and good choices for contractors!

Your customer service is excellent and they waste no time sending helpful technicians to your home to stop the problem. We certainly chose the right warranty company to protect us! We will continue to refer your company to our friends!

Best feature: Choice Home Warranty will allow you to request a technician who has serviced your unit previously, from their list of providers, and you were satisfied with the work they did. My current issue was no heat from my Rhuud gas pack.

There was a long period of time (3 weeks) to begin the evaluation and/or repair process. Once done with that initial appointment, we once again waited almost two weeks for another appointment to occur. The end result was a unrepairable fridge/freezer unit because a very small fan inside the unit failed and could not seem to be repaired or replaced. The fan was 'toy-sized' and probably cost about 5 dollars to make somewhere overseas, but I ended up spending more than a thousand dollars to replace the fridge/freezer. Admittedly, the unit was around 22 years old, and the cash settlement to me was probably quite generous considering the age of stuff involved. I'm just disappointed that a part so cheap can lead to my replacement cost. I am not being critical of any person involved, just bummed about the time overall, and the unavailability of the fan unit.

I was very pleased with the repair of my dryer. It is working and drying clothes very well. I am satisfied with the replay of my air conditioner. I’m not sure about the quality of the machine compared to the one I had, but it is cooling well. Thank you for getting them done in a timely manner.

I was disappointed when I made my request of a non-working microwave. I gave the model number and another #to the agent and she informed me that a GE representative would be contacting me. Three and a half weeks later he came. He never even opened the microwave. He immediately told me it would need to be replaced as they didn't even make the parts anymore. Seems to me that could have been determined when I made the original request. He said I would hear from you guys as to what you would do. I did hear about 15 minutes later. I was informed that I would get a gift card to Lowes for about $190. I had to go and buy a microwave and pay the additional cost plus instalation and dispose of the old one. I was also offered a check to me and allow me to buy the microwave wherever I choose. Today, about two months after the original request I got my microwave. It cost over $400. It is exactly like the one I had. Then to add insult to injury I still have not received my check from CHW.

I have needed 2 appliances repaired and for each one an appointment would be set up with a technician within 24 hours. Very responsive and professional. Each appliance was fixed in a timely fashion. I'm very happy we chose Choice Home Warranty!!

Pleased with choice but I've been waiting almost 3 weeks to replace my refrigerator. I called a few days ago and was told it could be another 30 days. I accepted the offer but so far it's gone nowhere. Please help. Thank you Jeanette deleva 2161 Nw 55 ave rd Ocala fl 34482 770 241 3696