Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Robert Mahoney Andrea Pianga

I have a contract with them. The service person arrived promptly and did a great job.

3 weeks ago

check_circle

Verified Customer

star star star star star

Michael

They responded quick, had someone here just as quick and fixed quicker. Wonderful place.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James

Every time I call to cancel I get transferred to several different lines only to be told “im not trained for this, let me transfer you to who can” after 4 transfers and no response ill just cancel my card

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Christine

The representative was professional and thorough. However, it it to long between his first visit and repair visit.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Queenie

I liked the agents professionalism, and attitudes. I didn't like the system's follow-up and timing on claims.

3 weeks ago

check_circle

Verified Customer

star star star star star

Lou

Was satisfied with the quick response and timely manner to get things accomplished

3 weeks ago

check_circle

Verified Customer

star star star star star

Bruce

Was referred by a friend. I like the quick responses when we have a warranty need

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Rebecca

Responsive. But often difficult to provide contractors who work with Choice in the Chattanooga area.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Frank

Choice was the company that covered all the appliances l needed covered. The price was the best for what we got .

4 weeks ago

check_circle

Verified Customer

star star star star star

Ludy Invernizzi

I am so grateful to have purchased this product through Choice Home Warranty. They covered 100% of the damage part and negotiated the other part on my behalf. My A/C until was 20 years old and the handler needed full replacement . The handler’s parts and labor were fully covered. Now the compressor, though that was still operational and did not need to be replaced had to be replaced in order for Choice Home Warranty to cover the handler. I know this may not make sense to many, but it does to me. They negotiated the price of a new compressor and the labor to install as well. All in all, a 5 ton A/C Carrier Unit set us back $3,500. In my opinion, this was a great purchase. Thank you Truist A/C and Choice Home Warranty.

9 months ago

check_circle

Verified Customer

star star star star star

Ronald

I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently. What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers. Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!

9 months ago

check_circle

Verified Customer

star star star star star

UT NGUYEN

Overall Good I just have only one issue and would like to bring it up: Recently we did have one issue with the shower faucet leaked ; filed claim have plumbing co came .. I told him the shower catridge issue might need to replace .after technician dudvgssed with co and he worked with CHW then CHW tọc me I ll have to pay $800.00 to replace the main valve..I said No …. And asked to have second opinion but CHW didn’t …i then hire the local hàndy man plumber to purchased the shower catridge and replaced the old one …cost total $175.00!…..I never have any issue in the past til this time….is this the right practice??? Thanks UT Nguyen

11 months ago

check_circle

Verified Customer

star star star star star

Serena

My sister had a great experience and recommended them to me. I received a payment quickly when my washing machine quit.

1 month ago

check_circle

Verified Customer

star star star star star

Charlene and Mike Brown

I appreciate the help I was able to get …when our hot water was out and you referred a great plumber!

1 month ago

check_circle

Verified Customer

star star star star star

Ron

Warranty was provided by seller. Gave had to use it twice, and both times went very well. Very Pleased!

1 month ago

check_circle

Verified Customer

star star star star star

Karl and Mary Maliepaard

Quick, simple, and honest customer service and timely and efficient repair service. Thank you very much!!

1 month ago

check_circle

Verified Customer

star star star star star

Brigitte Robertson

The technician who came to repair my furnace was amazing! We want him if there are any more repairs on anything!

1 month ago

check_circle

Verified Customer

star star star star star

Sophia Carter

Ive filed two claims online. The process was direct, and my claims were handled the next day. I highly recommend!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Billy Humphrey

Doesn’t cover a damn thing like it says it covers you call & every call goes to the Philippines I don’t speak like English damn cheap labor all that should go to the US but if you want no good company go for it’s a good one

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott

It is very difficult to do business with this company. It took 5 1/2 months to get a resolution and fix on my refrigerator and currently we are 7 weeks into a washing machine repair that is not completed. Communication and clairity is difficult with their customer support team.

1 month ago

check_circle

Verified Customer

star star star star star

Aleeta

Received a good reference from a friend of mine she indicated that she has been pleased with your company

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Larry

We placed a request for work on a pipe that's leaking. We thought all was well. Someone cancelled the work order or voided it. We have no idea of why and can't seem to find out. Previously I review was a five star.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

I thought they were a great company, with a great price. I have found just the opposite! They work very hard to deny the claim and many times will say the appliance is not worth repairing and will give you a very low reimbursement even though the contract says replacement with comparable appliance.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Roy

Some contractors are hard to reach, or it takes a while to get the work completed. Choice itself is great, but some of the contractors in my area.... not so much

1 month ago

check_circle

Verified Customer

star star star star star_border

Nelva

My mom chose Choice after doing business with another home warranty company. We’ve had nothing but great experiences with Choice.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Maurine

Technitian improperly hooked up dish washer after replacing water pump causing water leak and he failed to level dish washer resulting in error code 6E and unit shut down. Had to get another tech to fix.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janice

I thought they would provide good service and peace of mind. They didn't. A month to get a plumber here to fix a leaking toilet. And they got a plumber only got one after I got BBB involved. An offer of $194 to replace my built in microwave? I think not. I quit Choice Home Warranty.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

I will not be renewing our warranty next year. I would look at other plans. We got a run around with service the first time we used them. Look at the choice warranty facebook page with all of the complaints and bbb issues. Its horrible when you read all of the complaints.

1 month ago

check_circle

Verified Customer

star star star star star

Karla Judkins

I was very please so far with there service , when I called in regard to my garage they sent someone out right away.

1 month ago

check_circle

Verified Customer

star star star star star

Frank Smith

I like it all very much you folks are quick with professional service I will recommend you to all thanks

1 month ago Edited February 5, 2026

check_circle

Verified Customer

star star star star star

Judith Clemon

Friends recommended their services as excellent quality of the technicians that come to do the needed repairs

1 month ago

check_circle

Verified Customer

star star star star star

Cynthia Perouty

Samm and Barbara both have been very helpful and friendly in providing me with fast and accurate service.

1 month ago

check_circle

Verified Customer

star star star star star

Jeffrey/Lashay Reed

Bad in the past great now outstanding affordable service would highly recommend way better than Pseg faster service!!

1 month ago

check_circle

Verified Customer

star star star star star

Cecil Dass

Promptness of company I have couple plumbing issues and the company that have come out were very professional

1 month ago

check_circle

Verified Customer

star star star star star

Giana Roberson

I was able to reach someone and get the help I needed quickly. Excellent service! Keep up the great work! 🤓

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherri

I've been a client for 2 years and still haven't had my issue resolved. The warranty isn't worth the money I've paid for it. The technician blames the warranty company and they can only do what they tell them if you can't fix my problem what am I paying you for. When my warranty expires will not renew a total waste of money I don't have.

1 month ago

check_circle

Verified Customer

star star star star star

Marilyn

SEARS BLUE SHIRT TECHNICIAN was on time, friendly, professional and resolved issue in about 30 minutes

1 month ago

check_circle

Verified Customer

star star star star star_border

Arthur

ease of worry for major issues. have used several times and at times takes long for visit. However have been satisfied.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Kristen

I’ve been a member since 2023, they are getting better with response times . I do like the pay ahead option as well , I’m sure it helps them recoup monies too .

1 month ago Edited January 22, 2026

check_circle

Verified Customer

star star star star star

Claude

I was able to choose our own service provider and not wait for one that never shows up because of work loads.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerome

I made a claim related to my furnace humidifiers, told the service tech that my furnaces and humidifiers are serviced every year. Regardless, I was informed my claim was denied based on the tech relaying that I didn’t care for my humidifiers properly. Basically calling the customer a liar.

1 month ago

check_circle

Verified Customer

star star star star star

Charles

Price and coverage fit my budget. They have been excellent in the service they provided me. Highly recommend them.

1 month ago

check_circle

Verified Customer

star star star star star

Bernard

Yearly premium is priced fairly. Had issues with my refrigerator. Repairs were done in a timely manner.

1 month ago

check_circle

Verified Customer

star star star star star

Corey

The process for reporting my concern was simple, the repairman responded in a timely manner, and my issue was resolved.

1 month ago

star star star star_border star_border

Gabriel Manjarrez

I didn’t like that every time I file a claim, it never fully covers it. I always end up paying more than 50%, and sometimes it doesn’t cover anything at all. I also have to wait many days for the company that’s supposed to fix what’s being requested to come and make the repair.

3 weeks ago

star star star star star_border

Forrest Hebert

Hard to get someone to take the call because Choice is not easy for repairman to deal with. Once everything is finally resolved then Choice did a great job of getting my water heater here the next day.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Howard / Marie Nelson

Worse experience ever…still have a refrigerator repair pending, now almost 30 days, have talked directly with numerous representatives, hanging up on technicalities on provided manufacture’s documentation 😩☹️😡 Have had home warranties on our homes for many years, almost 6yes with CHW. Now thinking seriously about canceling and they’ll get me on the prorated refund too Further action tbd.

1 month ago

check_circle

Verified Customer

star star star star star

Ricky

I decided to give CHW a try to see if they truly covered items as listed. I highly recommend CHW they send great techs and have fair pricing.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

John

Grandfathered in. Stuck with it because it was decent. Customer service, coverage, fees and other factors have declined some. It's the better of the two companies I use for my properties, but I am still looking for an alternative moving forward.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel

They sold me a 3 year policy to cover roof plumbing stopages etc. I had a roof leak and they said they do not cover tile roofs. Almost all roofs in Las Vegas are tile and they know this when they sell you the policy. Then I had a plumbing stoppage and they denied the claim saying it stop due to old build up of calcium. Apparently they do everything to avoid coverage!! I suggest trying American Home shield or other companies that cover issues like these.

2 months ago

Choice Home Warranty Reviews