Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Jack

Great reputation . Prompt response to submission of claim.

6 hours ago

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Delia

Over priced. $68 per month and is taking up to 3 months to get technician to replace an ice box in refrigerator

6 days ago

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MARCIA STAFFORD

Even thou everything is automated and I was never able to speak to a agent, everything went seamless. The contractor contactor 3M was amazing, they contacted me within 24 hours and was out the very next day and made the repair.

2 months ago

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Emily

They were prompt in responding to schedule and appointment but the companies they hire need to have appointments available on Fridays and give a better time frame other than between 8am to 5pm, especially for the people who can't take off work for the whole day

4 months ago

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Charles

Value and Price. Was with another big name company but the protection package was getting pricy. I now receive the same package and protection with great customer service but at a better price.

4 months ago

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Donna

I had two visits from the repair company.. Anthony or Tony was the technician. On the first round, he said, he fixed something to what he suggested with a hose. The tenants in the building observed him not doing anything except taking the panel off the bottom. It leaked a day or two later because they ran the dishwasher. I called back and he went out again and fixed something in the rotating blade. I was unhappy with his lack of thoroughness. He still left the kick panel off the dishwasher. I was frustrated.

4 months ago

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Linda

I purchased this warranty company 5 years ago and they have not let me down. They responded quickly with approval set up for repair of our refrigerator icemaker within a day.

4 months ago

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Gail

I had a pretty good experience with prior home , but not so great with this one. the vendors were not always reliable, some never returned to finish the job. And now, i sold myhome and want to cancel for a refund of my premiums... they are charging me the cost of repairs against the unused premium....so that i barely get a refund. very disappointed.

4 months ago

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Jong

For simple washer button replacement, I had to call 5 times to set up the confirmed appointment. The other 4 attempts did not go through. They need to re-evaluate process and also process to send schedule confirmation by email. Eventually, it was fixed.

4 months ago

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Layla

I like how easy it is to submit a claim and the technicians that I’ve worked with. However, replacing any appliance is a lot more work that how they sell it. To replace our dishwasher, they gave us a Lowe’s gift card with the wholesale value of a dishwasher. Let me tell you, you CAN NOT find a dishwasher for $250 at Lowe’s, and that doesn’t include delivery or installation. It’s extremely limiting and honestly so disappointing.

4 months ago

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Kathy

I’m a retired Realtor and have sold many home warranties. I finally decided to purchase one for myself and am I glad I did! I have had 2 claims with great results. I will definitely keep this valuable insurance.

4 months ago

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Matthew

I like the idea of having a home warranty, and Choice Home Warranty is outstanding at taking my money every month, but a claim takes forever. I went a literal month without hot water and then decided to fix it myself. Submitted a claim for a dishwasher and still has not been fixed. The technicians for both claims make an appointment, then cancel, then set another one, and cancel. I realize that it is the companies that Choice Home Warranty chooses and not the actual warranty company, but they are the ones overall in charge. I pay monthly, and if I would have been in a year contract, I could not have dropped them and been stuck. I am waiting to get my dishwasher repaired, then see if I continue with Choice Home Warranty or not. Paying monthly, I have that choice.

4 months ago

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Everett

Gave an excellent price for 3 years and coverage is good.......BUT, my first time calling for service (minor claim) was denied but partially approved, upon appeal, with me paying extra to repair........disappointed since I did not fully understand the "why"......

4 months ago

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Evi

I chose Choice’s home Warranty after we had a bad experience with a competitor of yours. I am so happy I have made the switch Choice is the best home warranty so far and I recommend it.

4 months ago

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John Fickel

This was our first time using CHW. The service was quick to assign a provider to fix our heater. The provide was fantastic. He was efficient and knowledgeable about the repair needed to fix the heater. Thanks! JF

4 months ago Edited November 8, 2025

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Neil Crespi

Have been with Choice for years. We used Choice twice in the last few weeks. Appointments were made the same day and service was done the very next day byFlawless Plumbing. We are very happy with both Choice and Flawless

4 months ago

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Gary Bodensteiner

I had it for several years already and it’s a great company. The people come when they’re supposed to come and do what they’re supposed to do and I would say that’s one of the top rated warranty companies.

4 months ago

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Evelyn Ortin

Choice Home Warranty response immediately Whenever I submit a claim. I am very satisfied with the outcome. I even recommended Choice to my friend Adelina Lask and she got the service.

4 months ago

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Donna Ploc

They’re a great company to work with. I had repair done on my HVAC and it is still an open ticket as they’re working hard to get something fixed. Choice picks great vendors who care about their customers like they do..

4 months ago

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Estina Wooley

They’re quick to have someone at your house working on your issues. Only one time did I have to ask for another service provider. The record of the company scheduled weren’t good. Choice didn’t question though and sent another company.

4 months ago

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Jeri

I am very disappointed in how long v it is taking to get my dishwaser back operating. I am an 86 yr old widow and am really missing my dishwasher as I cannot stand long at a time to wash my dishes. My technician is very professional, but is having to wait on parts for my dishwasher. It is old and parts are not always available. There was also a fire in back part of this appliance plus water pump stopped and I really would feel safer with a new one. Hope it will be fixed soon.

4 months ago

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Don Wilson

I understand from reviews that it is a reliable company and has great customer service and fast service when I needed service I found that to be true I would highly recommend them

4 months ago

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Lorna

We paid extra for our salt water pool system to be covered, our heater has always been well maintained but is over 20 years old - a plastic cap, which was old and now brittle, came off and they claimed they would not cover this as they said it was not normal wear and tear. It was absolutely wear and tear, and I had two pool technicians say so, including their own technician they sent over ! They said they didn't care how many technicians said that, they would not cover this. Then I said I paid over $3500 for this home warrantee plan and she snapped back you'd had more claims then that! NOT MY FAULT, and is that the reason they don't want to cover this claim, it certainly looks that way - we are taking this to arbitration. They are not covering the heater which is absolutely covered in our contract

4 months ago Edited November 8, 2025

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William Cencula

Job was done professionally by Veterans Plumbing. It seems like the final approval could have been done a more timely basis. Being without hot water for over 4 days seemed long. But working great now.

4 months ago

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Joseph

like the quick response to get a repairman, don't like the response time to follow up on what the repairman suggested. this should not be another questionnaire. this should have been the resolution. we are still without a working dishwasher.

4 months ago

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David

Their website is very easy to set up a claim and track. The personnel that they choose to come out and do the repairs are phenomenal people. I highly recommend using this company for your home warranties.

4 months ago Edited November 8, 2025

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Steve

It was supposed to be #1 when I chose it. But they are terrible about getting you help when they don’t have a vendor at hand. Takes forever for the reimbursement program. They can’t find a vendor, and I do, they should take care of it, not drag me thru an approval before giving me the ok to have repair made. A/C quits, it needs fixed NOW, not after weeks of red tape while I suffer with NO A/C!

4 months ago

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Tina

Been working with Choice for several years now. Good time frame for service calls and knowledgeable service techs that accomodate for service issue to come earlier if they can.

4 months ago

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John

I put in a request to have my refrigerator fixed and 5 weeks later, I had to call LG to get it fixed. The original complaint was the ice machine and I still don’t have the new part. The second complaint was the compressor and Choice denied that. I called LG, it was still under warranty and in 2 days, 2 day, 2 days, the refrigerator is fixed. Still haven’t received the new ice maker from 5 weeks ago.

4 months ago

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Artis

Choice Home Warranty are quick to respond to your service requests and they follow up on your service if there are any additional issues or concerns that arise during your service period.

4 months ago

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Debra

Did the research and felt Choice was the #1 leader in home warranty ratings. My first experience with a claim was terrific. Arrived next day and resolved my AC needs. Feel really good about my Choice for this warranty.

4 months ago

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Elizabeth

I’ve been very disappointed in their service being expedited at a timely fashion. They sent out a contractor to fix my Appliance. That contractor decline to provide services. Then the company sent out another contractor who seen even more on interested in investigating my Appliance. Then they said that they would order parts And that was over a week ago and I still haven’t heard back from the second contractor. I am considering withdrawing my service with Choice because this has been going on over three weeks now. I wish they knew competent repair technicians that speak clear English.

4 months ago Edited November 8, 2025

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Michael

Choice is not locked into the service company system they assign when u file a claim. I had to call the service co. assigned to set up an appointment as what Choice gave me was wrong. One company never showed up after I made an appointment so I had Choice give me another one which delayed getting my problem water heater started again over a week. I also don't think Choice give you a fair buy out on an appliance. I will look for another warranty company when my 3 years are up.

4 months ago

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Oscar

I've been with CHW for a few years, and so far I am pleased with the swiftly responses when I file a claim, and the contractors they are associated with, also respond quickly , to schedule a time when their technician will arrive to our hoiuse.

4 months ago

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Tom Shutt

I've had to call Choice two times. The first time for a microwave and it didn't take that long and they fix it. The second time for a washer. They told me it would be up to 45 days before they could get me a gift card from Lowe's to purchase a washer. After 3 weeks of having to go to the laundromat every week I called and asked them to send me the check that I was going out and buying the washer that day. They told me they would do that. I am still waiting for that check and it's very close to 45 days now

4 months ago

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Cynthia

Choice Home warranty is a great company, reported a claim and the attention that was giving to my situation was promptly handled. I was contacted by Tech who can and fixed the problem. I would recommend Choice Home Warranty.

4 months ago

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Harrysara

I have canceled my warranty with choice home warranty. I was quoted $396.00 for three years and six months free. The payment was going to be in three installments, I said okay, when I got my first bill it was $475and change. I called Jonathan. back and he said that he would see what he could do and asked me to wait. When he took too long I hung up.!I got hold of A MANAGER and she said she would get back to me in 24-48 hours. Never heard from her. I called Citi bank and dispute the charge and it was canceled.

4 months ago

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Armando

My only issue is the amount they cover, I'm down about 3k, this year. I've had 3 issues and and barely covered. I have a 75$ per visit and then i have to pay for install and in some cases I've paid over 80% of cost to get out down right, they claim they are responsible. Bit, that's the reason i purchased this ins. When i moved down south

4 months ago

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JoAnne Yoder

It truly is twenty 47.My refrigerator made the most horribleest noise.And I called at three o'clock in the morning, and someone was actually there.I truly appreciate them helping me out with my refrigerator.

4 months ago

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Michael Royer

Some items seem to be covered while others are not clear. After a claim was denied, I requested an appeal and was given a review, but no feedback afterwards on the review by the case manager. It was pretty straightforward, but was left up to me to make contact rather than addressing the issue after my appeal. Obviously, they will will continue to deny the claim for whatever reason, so I'm chose not to play their game.

4 months ago

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Karyn Smith

My real estate agent recommended this company. So far, it has been very good. I was able to get the broken garbage disposal fixed and now I have a leaky faucet that needs repair.

4 months ago

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Gerry Nixon

Had them for years.they have always been real good about getting stuff fixed promptly. Patrick from Honest Construction was the man..in and out in an 1hr.new disposal works perfectly.

4 months ago

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Horace Smith

I appreciate it the professionalism and a prompt response to my problem. Being a new customer, I was impressed. They will become highly recommended to my friends and family. A+ service ,I'm locked in for many years to come.

4 months ago

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ELIZABETH and PATRICK GALL

I was very pleased for how fast y’all handled it and the person that can fix it was very professional and proud. I’ve got you for my home warranty. I’ve been telling others about you.

4 months ago

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Rose

They were pretty good on some repairs and a huge nightmare on others. I do NOT care to use them again as they put me through at least 4 horrible experiences including my last teair. They scheduled me 2 weeks out and then did not show. Then the company had no ticket gor the tepair and Choice put me into forever review until they reported the repair as completed when no one ever showed up to do the repair while Im out of the country. I e had to pay a lot of money for a maid service to take my Airbnb laundry to a laundromat because my dryer was never repaired!!!! Who needs this kind of hassle. The year of hell they put me through for my shower controller lost me a months rent $3000 and a lost tenant and a yeat if hell while I was traveling the world. They never fixed it and I had to hire my own olumber to finally replace the faucet that one of their 7 plumbers they sent over 1+ year broke!!!! Who wants this in their life???? Not me!!!!

5 months ago

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Martin

Ac system not working but they took care of the issue, we're now happy and satisfied. Thank you Choice Home ins. Also, good service to the tech.co. Air zone and Weather tech .

5 months ago Edited November 8, 2025

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Donna

A white girl it was provided for my electronic fireplace to be repaired. Gentleman who received a request stated that he didn’t work on fireplace. I received no follow back up from choice. I call a few weeks later to figure out what happened and was told that choice don’t service fireplace. That situation could have been handled better.

5 months ago

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Terry

I don't specifically remember what first attracted me to work with Choice Warranty but I'm glad I did because shortly after joining my oven/microwave gave out and Choice handled the whole thing extremely well!

5 months ago

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Lou

Liked that they kept me updated on my repairs as they had to reschedule due to emergency calls. Tech was very knowledgeable as far as my repairs went and very helpful and friendly.

5 months ago

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Josue

Easy to use and quick at taking care of problems when needed. I schedule everything online and then receive text/email notifications from the vendor coming to address the problem.

5 months ago

Choice Home Warranty Reviews