Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Paulina Quintero

I needed to experience another service, the previous one I had was not good. Once I moved to Choice warranty I know what it means to have peace of mind. They do have my back when something breaks in my home.

4 months ago

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Verified Customer

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Jasmaine Williams

Filed my claim, scheduled my appointment quickly a the tech was able to fix my washer on the spot. I haven’t had any issues since he came out and my washer is working better than before in my opinion.

4 months ago

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Verified Customer

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Tim

A vendor was assigned for a mini-split problem, unfortunately did not have the proper equipment to diagnose the problem. After two phone calls, new vendor was assigned at my request. I'm now optimistically looking for the next appointment tomorrow and the problem resolved.

5 months ago

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Verified Customer

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Terrel

I have had choice home warranty for over 10 years. While as of late, they have approved a couple of claims, prior to that I was denied on what I considered legitimate claims. I had to speak to an executive with a decision to discontinue my coverage before they became more accommodating to my claims. I gave not made many claims over the years. However, when I file, I expect to be accommodated.

5 months ago

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Verified Customer

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Warren

When we originally signed up with you we thought it was a good idea as we had some appliances theat were starting to age. Whenour ice maker quit working we had great service. Then our dish washer was having issues and we were told it could not be fixed due to its age and you sent us a check for 400.00 to purchase a new one. Then our washer started having issues and we were told it could not be fixed because of age and thats when we started having problems with you. First you said we would get a gifty card from Lowes and that never happened, then you said you would send us a check and that has not happened so now we are thinking of going else where. Please respond!!

5 months ago

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Verified Customer

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Victoria

A friend had recommended using them, after the Home Warranty company we were using hiked up their pricing plan significantly. We are currently discontent with the service we have received. Long delays in getting a repair done or deeming it unrepairable. Problems getting technicians out here to look at the broken items. The money received by this warranty company to replace the unrepairable appliance will not cover replacing the item, just a percentage of its cost.

5 months ago

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Verified Customer

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Kelly

Had to wait over 2 months in the dead of winter with no heat in sub freezing weather to wait for them to send several different service people who couldn’t fix my tankless hot water heating unit. I found my own plumber to work on it and after 3 weeks of trying to get my plumber to deal with Choice to help them with upload there photos and diagnosis, choice declined to pay claiming it wasn’t regular wear and tear of the system. Practically 3 months without heat only to be declined the claim while we sat in one room with a space heater and still and to pay out of pocket to get it fixed. (Which could have been done the week it broke!)

5 months ago

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Verified Customer

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Debbie

We had a bit of delay on the front end due to the first company selected by Choice didn’t respond. After switching to a different repair company, everything was quick & repaired perfectly.

5 months ago

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Verified Customer

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Xavier

I am very satisfie with the results of my claim dated February 12/2026 even thought I have to wait more than a month to to get yhe gift card from Lowes; I give Choice Home Warranty a 5 stars for s good job well done!

5 months ago

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Verified Customer

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Farzin

I have warranty for my 3 houses. Recently I had problems with two of them at the same time. They fixed as soon as possible and a cleaned job!! Thank you Choice Home Warranty. I definitely recommend them to all.

5 months ago

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Verified Customer

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Janey

I have made a claim on my refrigerator. I received a Lowe’s gift card to replace my broken one. Downside is it took 30 days to get my gift card, not a huge issue because it was my extra fridge in the garage. It would have been a huge issue had it been my only fridge

5 months ago

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Verified Customer

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Cathy

I have always been satisfied using their services before. Then my boiler needed fixed. No one called for a couple of days, then we set the appointment, and he fixed it in 20 minutes. During this time, my house was extremely hot, I had to open the windows and put my air conditioner on. I just got my oil bill which was over $1,000, When normally it is $600-$700. I haven’t gotten the electric bill yet. I would love it if Choice Home Warranty would compensate me for some of the money that I paid for oil and electricity While waiting for the boiler to be fixed. Thank You, Cathy W.

5 months ago

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Verified Customer

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Marton

They were quick to approve my replacement for my washer, 24 hours, but they said my Lowes gift card could take up to 30 days to process. I have been waiting for 2 weeks and to go to the laundromat costs $7.50 per washer. It has been costing a lot of money waiting for the gift card..

5 months ago

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Verified Customer

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Vaega Pou

It's our Warranty company. Ark Plumbing was referred to us by Choice. Our problem is shower head heavy leaking /dripping, since 3/1/26. It took almost (2) wks today for a plumber to try to fix the leak after assessment and authorization of part from Choice. This whole time my bill is running high due to the leak. We paid $225 plus $75 service fee to Ark, but the leak is still there, I'm very disappointed. I contacted Ark Plumbing about it after (7) hrs, but still no response. I really need this problem to be solved asap. Your prompt attention to this matter is much appreciated. Thank you

5 months ago

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Verified Customer

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Ralph

I bought a one year contract with Choice Home Warranty and only had to use them one time. When I called for service on the one item, they told me to find my own repair company and then go through a bunch of folderal of me paying the bill and then getting reimbursed and this that and the other. So I just called my own repair company and got the work done quickly and reasonably instead of using Choice Home Warranty which I found to be somewhere between useless and a waste of time. Due to my experience I probably won't be renewing with them again as they apparently didn't care about me in the slightest.

5 months ago

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Verified Customer

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Daniel

I chose choice home warranty because it was referred to my by my mortgage company. I have been pleased with the service, and have already used the warranty to fix my water heater.

5 months ago

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Verified Customer

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Michael

So far it has been great. I recently bought an older home and a warranty from Choice, I had a couple of issues in the first 6 months and both were fixed hassle free. This is a great decision to go with Choice.

5 months ago

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Verified Customer

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Shirley

Choice warranty gave me a time and date and when the technician didn’t show up, I called and the technician said that is Choice warranty saying that that’s the time we’re coming but they don’t know our schedule. It ended up taking seven full days to get a technician out to look at my plumbing issue, which at the time they got here, stopping up so they actually did nothing for $75

5 months ago

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Verified Customer

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Suzanne Johnson and Beth O\'Connor

We are very happy with our experience with Choice Home Warranty. Every issue we have had has been addressed quickly and effectively. We would definitely recommend Choice Home to others.

5 months ago

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Verified Customer

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Johnny M

Pro repair man, from (Whirlpool) repaired stove quickly and correctly. All components are working as they should. I am, pleased with Choice Home Warranty, and would recommend them to anyone owning a home.

5 months ago

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Verified Customer

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Cindy Dunlap

Well first of all I was without hot water for a whole week…. Two different companies were scheduled to do the work, they both cancelled on us. We finally went with rental reimbursement.. We had our local hardware give you a estimate and you told him his labor was too high…. He had a very hard time getting the element out so he really did deserve the total labor charge.. So my first impression of this company was not good…

5 months ago

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Verified Customer

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Dale

They kept in contact. Took a little longer t o get our check for the furnace problem but it was partially my fault in not getting the info to you on time all in all a good job. Tha KS much. Dale

5 months ago

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Verified Customer

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Jeanette Kweli

Choice Warranty Company is very prompt with services with excellent and knowledgeable contractors. I am very pleased with home warranty service provided by Choice. I highly recommend Choice Home Warranty to future clients.

5 months ago

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Verified Customer

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Stephen Center Township, Indiana

Excellent service. Great 3rd party techs

1 week ago

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Bernie Salt Lake City, Utah

They dont speak english, and I still have issues with the contracted company that Choice has not paid them. It's been 3 months now

1 week ago

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Verified Customer

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Cinthia Uribe Las Vegas, Nevada

Great service always on time and great employees

1 week ago

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Verified Customer

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Don Lehigh Acres, Florida

Great customer service &reliable partnerships.

1 week ago

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Verified Customer

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Bette Vista, California

For 3rd time customer service switched me to a recording when asked about actual coverage in my policy. FEEL ANGRY thNO

1 week ago

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Verified Customer

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Farah Los Angeles, California

The responcse and quick action was really great

1 week ago

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Verified Customer

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Joanne Kitzman Bakersfield, California

I liked that they sent a technician out right away.

1 week ago

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Verified Customer

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John Bakersfield, California

Have had Choice for a long time and had good results

1 week ago

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Verified Customer

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Yong Las Vegas, Nevada

I liked the quick response to my request.

1 week ago

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Choice Warranty Palm Springs, California

Send tech out right away and he spent time fixing the problem and said if it continues to happen then to call again and the AC stopped working again and I called and they set up an appointment to look at AC again to find out what is going on, also when I call Choice Warranty they seem very helpful with what is happening and are quick to set up an appointment so the problem can be fixed.

3 months ago

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BUD SISSON Waxahachie, Texas

I’m pleased with my experience with Choice. All the representatives I talked with were very helpful. I wasn’t very happy with the first technician they sent out however my second opinion tech was very thorough and explained how cost of the repairs outweighed the replacement cost. I’m expecting delivery on my new machine in two days. I’m satisfied with the experience.

3 months ago

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Wayne A Mauri, Sr. Swedesboro, New Jersey

This is the first time I used Choice Home Warranty, and I must say I was very skeptical of the type of service I was going to get since it was Mamorial day weekend. After filing my claim online I received a response the next day, and was told they were working on contacting a contractor to address the problem with my stove. They referred a contractor within 2 days. The contractor was James from AJE who turned out to be a very competent professional that fixed my problem within a week. Thanks, Choice Home Warranty.

3 months ago

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William C. Powell II Knoxville, Tennessee

We had trouble with our washer and when I called Choice, they immediately handled it and gt a repairman out here right away for the brand of washer we had. He was only here ess than an hour and to be quite honest with you, the washer works better now than when we bought it! We are extremely impressed with how fast and how professional all parties concerned were and I highly recommend Choice Home Warranty for ALL your needs in your home!

3 months ago

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Michael Nicholoff Valley Springs, California

There seems to be a glitch in Choice Home Warranty. After a technician visits. When the technician diagnoses the issue, it takes Choice Hime Warranty time to determine the problem with the covered item. Then if the item is covered another appointment is made by the service provider to make another appointment for the technician to make the repair. This needs to be addressed in the Choice Home Warranty management to better streamline their warranty process procedures.

3 months ago

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Liz Boston, Massachusetts

I've heard positive feedback from others about CHW from others so I joined. I recently encountered and issue with my garbage disposal and so I had to file my first claim. They had a tech lined up within 24 hrs. Tech came decided it needed to be replaced and he reported claim to CHW. Claim was approved within 48 hrs and tech came next day. It was very easy the whole process. Filing a claim on their website was a very smooth process. I am so glad I joined CHW!

3 months ago

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Verified Customer

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Martin

It's for this claim a vendor did pick up fairly quickly. However the copay that choice told me I had to pay did not match the amount that the vendor said it was going to cost. There was a difference of $300 and Choice could not tell me where they came up with their copay. But they told me I had to pay it. When I talked vendor he said they never gave that number so choice was requiring me to pay more than the vendor wanted. The vendor said agreed to a lower price because that's all he needed. So if I would have paid the amount Joyce said I had to without questioning I would have overpaid by $300. And Choice did not offer a reason to why there was a difference

6 months ago

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Verified Customer

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Debbie

6 months ago

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Verified Customer

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Roselyn

I am pleased with the services I have received with Choice Home Warranty. The claims specialist assists me with filing my claims. I had all my claims approved for repair which included my microwave, dishwasher, hot water tank value, air conditioner, dryer and my garage door. I am truly thankful

6 months ago

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Verified Customer

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Alberta

In still waiting since the ending of Dec. 2025 for my dryer to be repaired. They haven’t gotten the part yet. I’m getting very frustrated with them. Because I have to keep calling to see what the status is I can’t check on my portal because it says my claim is closed. Apparently after 6 days it automatically gets a closed status if there is no update inputted by anyone, according to customer service. I find that to be crazy and don’t agree with that but I can’t change it. So far I have yet to be satisfied with any claim that I’ve placed with this company. And I have placed three claims.

6 months ago

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Verified Customer

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Rhonda

My heat stopped working on our house just a few months after we bought it. They did send a technician quickly but it stopped working again a few days later during an ice storm. We couldn’t get in touch with the technician or company so had to call someone else. Choice did say they would most likely cover the cost but we are having trouble getting the second company to complete all the paperwork required. I have a paid receipt but that isn’t enough. Hopefully we can get it resolved.

6 months ago

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Verified Customer

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Glenda

This is my first time with Choice Warranty. I think it’s a good company so far. I just had one issue recently and it was with my dryer quit on me so I had they had to send a repair man out and everything went well except he didn’t take the parts so I was stuck with trying to get rid of them and I’m still working that.issue but I recommend Choice Warranty to everyone.

6 months ago

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Verified Customer

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Kim

Great experiences. Some vendors are better than others. Had one that was ok, but he did things wrong. We found out when the item broke and had a different guy come out. Twice to fix what the other guy did wrong. All in all they did things in a timely manner.

6 months ago

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Verified Customer

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Danny Lilley

Friendly and knowledgeable. Staff were great at answering any questions I had. I’ve had to use them twice and it was simple and easy and the work was taken care of. I’m glad I chose this company and I hope many more people will do also they are a great bunch of people that will help you. Thanks a lot.

6 months ago

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Verified Customer

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Linda

The service person we had was excellent. He found the problem and had the part with him. That almost never happens when you live in a small town like we do. Choice Home warranty sent a repairman that was one hundred miles away. We had to wait two weeks to get our furnace fixed but it was worth it. The repairman was polite, knowledgeable, and prepared. Done in one trip. We will use them again.

6 months ago

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Verified Customer

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Yassin

Before I chose Choice Home Warranty, I was struggling with the cost and hassle of repairing my appliances. Now I don’t have that problem anymore. Recently, they sent an excellent technician who repaired my refrigerator so well that it feels like a new one.

6 months ago

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Verified Customer

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Elsbery

I heard that Choice was a good company. I had become dissatisfied with my previous provider and after reading about Choice and speaking with a few of the team members, I decided to change. I've only had the one service call and that experience was great. The service man was timely, pleasant, knowledgeable and efficient.

6 months ago

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Verified Customer

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Mary Bonnie DeMare

I was very pleased with the service I received. It was easy to schedule a visit from the serviceman to look at my dryer. It wasn’t drying properly. He evaluated it and quickly found the problem and fixed it. Excellent service. Very glad I purchased the Choice Home Warranty.

6 months ago

Choice Home Warranty Reviews