Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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David / Mutia Peters Houston, Texas

Choice Home Warranty is far the best plan I have purchased. The service was quick and the repair team had the part in his truck. That is the service everyone needs. I recommend Choice Home Warranty. I have the plan on two homes

3 months ago

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Charles M Pankey Jr Columbus, Ohio

The tech was there before me which was good. By the time I got there he already had the outside together. To me it didn't take him too long, before I know it, I can start feeling the difference in my house. Within 2 hrs the whole house was cool. The tech did an excellent job and I very appreciative of his work.

3 months ago

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Patricia McCown Sparks, Nevada

The rep who took my request was fabulous. He asked a very few questions and told me exactly what would happen next and when. It all worked just as he said and the company they chose to fix my issue was great as well . It was the quickest and smoothest of any body I’ve ever dealt with, especially a second and third party sotuation.

3 months ago

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David Yeske Groves, Texas

Been with Choice for some time now and so I'm just so glad I had it ! But now I would like to know if you also cover garage doors not judy remote have some door panels that are in Question please get back with me thank you David Yeske

4 months ago

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Tami Tabacchi Sacramento, California

I just recently began with Choice Home Warranty. I was with a previous company for almost 20 years. They progressively became problematic. Choice had excellent reviews. They have lived up to my expectations. I made a call, they assigned a technician, he came out and fixed the problem. Great job!

4 months ago

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Richard Burton Alpharetta, Georgia

It's very nice to have a warranty like this . We don't have to worry about anything because just about everything is covered. The staff were very nice and the service was prompt and the technician did a very good job. I would highly recommend this company

4 months ago

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Steve Clayton Cedar Hill, Tennessee

I just had a garbage disposal failure and was very happy to have a technician out and have it replaced within 48 hours and no additional fees other than the standard $75 charge. All my experiences have not been this flawless, but there have been a couple where the outcome was exactly as advertised. This was one thank you.

4 months ago

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Karen King CORP CHRISTI, Texas

I needed a dryer repair/service and found exhaust hose was clogged by pet hair and was not connected well with the hose being one of those that was Not accordian style and air was not going out the exit hole at all plus the heating element had gone out. The part was replaced in the dryer but the exhaust hose needs replaced and the brothers know I need it and said it would be charged separately. I agreed as I really prefer to have one in place to keep dryer heat down in my home. Still waiting for the hose but sure to bring it by Friday or Monday, and it's a holiday weekend.

4 months ago

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Darryl Baker San Antonio, Texas

My technician Alan Valdez, contacted me when he was 30 minutes away. Alan was professional & personable explained everything to me, as he was performing repair. Should I need service again I would ask that you send Alan Valdez.

4 months ago Edited July 5, 2026

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Kimberly Britten Calera, Alabama

Our technicians at Elevate Heating and Air were awesome and Choice allowed me to have them come out the second time we were having issues with our HVAC system. We are waiting to see if Choice approves a way to fix our coolant leak that they found at the moment. Hopefully the issue will be resolved soon!

4 months ago

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Verified Customer

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Gloria Lake Elsinore, California

Needed to find a more reliable home warranty insurance company as the one I was with did not return calls, did not schedule repairs in a timely manner, and often was advised that repairs were not covered. So far am pleased with Choice Home Warranty.

4 months ago

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Joan Sullivan Simi Valley, California

I had made the choice about 18 months ago ,?price per month was given but they have raised it and I wasn’t notified, first experience wasn’t good but this last experience went much better, Sid City was excellent company that did my hot water heater! I pray

5 months ago

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Verified Customer

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Karen O Donnell Norfolk, Virginia

The washing machine repairman called quickly, came as stated, figured out what was wrong quickly, gave us good general advice about our model, ordered a part and it was fixed quickly. He was professional yet friendly. Could not ask for better service.

5 months ago

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Verified Customer

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Glasco Edmonds Richmond, Virginia

Technician came in on time and evaluated the unit and told me what was needed and that it was covered and that he would take care of the unit with a replacement. He completed the job and we completed his paperwork and he was on his way to the next job. Great people.

5 months ago

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Verified Customer

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Daisy Washington San Diego, California

I was with AHS for years but was very disappointed in their business practices. I saw your advertisement on TV and decided to give you a try. So far everything about your company has been nothing but positive. You seem to use only the best repairman and so far I am very satisfied with your service.

5 months ago

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Verified Customer

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Sharie Lehi, Utah

In the past, I had a couple technicians that I wasn’t so happy about that. They did the job recently. Every time I’ve called. It’s been a great technician right on time quick and had the job finished and fixed in 20 minutes or less amazing.

5 months ago

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Kathy Dixon Houston, Texas

A very good company that I chose signed up with you again for me. I was on the phone with the company for 4 hours in 3 days with Home Choice. I was pleased with the work but my tenant with 5 children was without hot water from Saturday to Friday before we could get it okayed snd thank goodness the company was willing to work hard to get hot water. Also they quit the warranty company because they haven’t been paid for other jobs but they helped me. I hope they get paid for my job. Also besides the 75.00 for my co pay You did not pay them the cost of the job and I had to pay 566.00 to get my work done. I thought with 4 houses with the company I would not have to pay that much more. You daid the labor was to much but the tank was in the garage over the washing machine. And had to have a second crew to help get it out and down. Then put back up.

5 months ago

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Verified Customer

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Christine C Grice Miami, Florida

I have a contract with Choice Hone Warranty. Usually the business representatives are terrible but I thought that I would try again. This time I hit the jackpot. The business responded and arrived timely. He resolved my situation with one visit! He was professional as well as kind. Great!

5 months ago

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Verified Customer

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Anthony Newman Woodstock, Georgia

We were hesitant to get a home warranty but with an older home it makes good sense. So after 6 months we called on Memorial day weekend and were very happy with the service we received from a independent contractor whom fixed our heat pump. We highly recommend Choice home warranty

5 months ago

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Ted Collier Las Vegas, Nevada

5 months ago Edited May 27, 2026

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Joel Minoza Crownsville, Maryland

Choice Home Warranty is doing an excellent service in my food crasher in my sink. I was assigned quickly to a company who addressed my concern immediately. I’m very satisfied with the service. The price is very affordable and very reasonable. I recommend Choice Home Warranty for every household .

5 months ago

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Verified Customer

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Clifford Dallas, Texas

The last occurrence the service provider Cortina & Sons were excellent and did not give up to the problem was resolved, which turned out to be very difficult! Cortina & Sons provided great service, at this particular technician did, thank you.

5 months ago

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Verified Customer

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Beth R Mcintyre Azusa, California

I appreciate that Choice gives you multiple options to present a claim. When I have any issues trying to reach the Vendors, Choice has assisted my in a swift and professional manner, so that the jobs are taken care of promptly. Very happy with Choice!

5 months ago

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Gerald Chester, VA

Fixed my problem without much delay. Technician knew what to look for.

1 week ago

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Jacqueline Chesapeake, VA

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1 week ago

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Cindy williams Sun City Center, FL

The text come out to repair things within a couple days of putting in a claim.

1 week ago Edited October 26, 2026

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William Harris Bristol, Virginia

I like Choice, but I wasn't with the scheduling of this claim. I made this claim on a Monday and was told my appointment was set for the next day. After waiting all day, I got a text from Platinum asking me to call them. I was asked questions that I’d answered before. Submitted to LG. Next day, more questions. Submitted to LG. Nothing. I called Platinum again on Friday and was finally told my appointment would be the following Wednesday. CSR apologized for the delay. Nine days to get a repairman, four of which were wasted just making the appointment, is not acceptable. You can do better. Please stop making appointments the day a claim is submitted that can’t be honored.

2 months ago

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Christine Asmond Irmo, South Carolina

This was my first claim and I was impressed with how easy you made it. The agent who answered my call was vey courteous and professional .When I explained the purpose of my call (washer machine with dripping water). I was immediately sent an email with the name of a company who would contact me with a date and time for repair. This was followed up with an email from Jullian from Bodewell Appliance. He was prompt, professional and explained what the problem was, however he had to order a part which would be delivered in one week. Meanwhile I received anther email with date and time of technician's return. True to his word part was received this time Chalyn (Bodewell)gave on time and replaced the damaged part with the new one. I must say that I am truly pleased t have chosen Choice Home Warranty and have recommended them to my daughter. Thanks for being true to your warranty.

3 months ago

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Norma Jean Thomas Maryville, Tennessee

Your service is excellent but I am not very pleased with your rental warranty. There seems to be a problem with the 75.00 deductable. My condo is rented. I do not live there. The last service this was a problem for me. I was told It had to be paid to the service tect when he arrived?? This should be paid thru my rental company and my payment is on file thru them? I cannot be there to make this payment. This needs to be handled if you take care of rentals. This is the reason my condo is with a rental company. I pay for their service and do not want to be worried with it..Not sure who is at fault here.

3 months ago

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Becky D Deer Park, Texas

The technician that came to work on my dryer was top notch! I switched to Choice a couple years ago after being with AMERICAN home Shield for many years. I was so frustrated with the technicians that they had started sending. Very unprofessional and one lied to me and told me that AHS WIUKD NOT PAY FOR THE REPAIR AND THAT IT WAS A $1000 JOB. He also told me that he could get his boss to let him do it for $800. As it turned out, after I called a plumber to come look at it, all it needed was a new wax ring around the bottom of the toilet. A very quick inexpensive fix. Said all that to say this. Choice has sent class, professional, well mannered, technicians every time. Thank you!

3 months ago

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Verified Customer

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Lora Buggica Palmetto, Florida

I am 80 year old widow so it is very important that I haves a warranty company that is dependable I have been with Choice Home Warranty for 4 years . They’re very prompt in getting a technician to set an appointment the next day. They send out the right technician for whatever is broken. I have used them to fix my washer, dryer, stove, microwave, and garage door.

5 months ago

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Verified Customer

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Gary Lake Tapwingo, Missouri

I’m very angry with choice home warranty. They increase my monthly price from $87-$102 so I called to cancel after they took my $102 in April. They sent me a text saying I was no longer covered for April. They gave me the runaround one lady hung up on me. They kept trying to get me to stay with CHOICE HOME Warranty. I said no and I still haven’t got a refund yet. they may advertise that being the best, but they lie to you do not use this company. I’m still waiting for a refund and have not received one if I paid for the month of April I should be covered through the entire month.

6 months ago

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Patsy Atlanta, Georgia

I have a claim on my washing machine for several weeks now. A technician came out one day, fixed what was suppose to be the problem and then the mother board went out. He said he would order parts and return. Still have not fixed machine. Laundry mat is very expensive. Washers are $7 and $5. Would like some help to get machine fixed or else tell me the next step I need to take.

6 months ago

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Patsy

When I called Choice Home Warranty they were very nice and helpful to me . The Tech was very friendly and he always have a smile on his face . He kept me informed that he was running late and about what time he would be at my house. I liked that. I will recommend Choice Home Warranty to someone else. Keep up the good work. Also when the Tech found what was wrong with my washer he told me what it was and that he would have to order the part but when it comes in he will let me know and come back and put it on.

6 months ago

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Roland

6 months ago

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Sylvie

First claim on one of our properties was handled well, the technician was good. The second claim on another property was not good. The first technician did not want to come and did not return my messages. He said on the first and only call that he did not have my name on his list and that he had 108 customers ahead me. I called Choice and they changed technician to another company. This technician from " around the corner" was good He did repair the washer. It took 23 days to get it fixed. I think that was way too long. I think that maybe some of the repair companies used by Whirlpool may not b e reliable.

6 months ago

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Verified Customer

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Tina

All services that I have reached out to Home #Warranty to address have offered wonderful service. I appreciate the fast response and everyone that they’ve sent out has been very professional. Its mostly easy when you find its covered to setup and appointment. Its all on line is a pro/ con. Elderly gave issues with getting a live person to help. I got a plan for my mother since she’s older and she struggles with getting services because she can’t easily call for services. But overall it helps me maintain our homes. One other minor issue is knowing what services are available to me. Services get dropped and added and it’s hard to know what’s covered on my plan. It would be nice since I signed a long-term contract that new services get added and or other services dropped offer in exchange. or an option to adjust plan it would be nice. Ultimately, it’s nice to be on a call and get some basic services without having to pay an expensive service fee and find out I have the wrong person for the issue.

6 months ago

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Verified Customer

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Frank

I chose to work with Choice Home Warranty after having been with AHS for well over a decade and tiring of the high premiums that I had been paying and the slow service that I had received from that company. After carefully researching a number of plans and customer reviews, Choice stood out as offering a very competitive price and protection plan that met my needs. Recently I had my very first experience with Choice when our electric clothes dryer quit. The claim process was very easy and very professional as was the service provider that was referred to do the repair.

6 months ago

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Marilyn Hartley

I seen a ad on TV and everyone has been telling me to get a policy. I like the ad and called. I have been very happy with your service. The repair man you sent out was very polite and helpful. I am a older woman and that means a lot. I am happy with your service and plan on always keeping it. It makes me feel safe. Thank you for your company .

7 months ago

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Venus Concord, CA

I recommended this Home Warranty to my siblings and other friends, relatives. It is worth having this for peace of mind and not be victimized by other companies/ technicians for overcharging and not being informed of what the real issue saving us a lot of money than dealing with someone who’s credibility is questionable. We can depend on this warranty. I am thankful for this coverage.

7 months ago Edited October 23, 2026

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Verified Customer

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Frederick

We bought the Choice Home warranty more than three years ago, we were pleasantly surprised when our furnace decided to stop putting out heat last winter, we called Choice. They had a local HAVC company give us a call, came out and gave us a good price for the replacement. They gave us their top amount which wound up being about half the cost. Thanks Choice for having our back.

7 months ago

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Mervat

we chose Choice Home Warranty first because they had a good deal if you get the 3 year or the 5 year package, while our previous Home warranty was raising the price year after year, and their service was ok but very slow, to get hold of a real person to speak to was a nightmare. with Choice HW they answer the call or they call back within the same day depending on how urgent the situation is. they send a technician with in 2-3 days and eventually they take care of the issue in timely manner.

7 months ago

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Verified Customer

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Kathryn Frederick

When I signed up, I hoped that choice home warranty would be different from the others. Lucky for me it was. It is. When something goes wrong, they don't sit on it for days. They don't send out incompetent workers. Choice home warranty acts quickly and send's a competent person in their field of expertise to fix the problem immediately. thank you so much

7 months ago

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Verified Customer

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Patricia

I had American Home Warranty and was very unhappy with them! I switched to Choice Home Warranty and they have been Excellent! They cover things that my American home warranty didn't cover Or did a higher price! I love the fact most of the people that come out to do the repair are paid the service fee when they get here by me! The few that the service fee is deducted before the technician arrives is because they are Technicians licensed For that brand! Could not be happier!

7 months ago

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Verified Customer

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Vishnu

Coming home from vacation to a freezing house is every homeowner's nightmare. We walked in last night and realized our heater had completely quit while we were away. I immediately hopped onto the Choice Home Warranty portal and registered a claim. I was worried it would take days to get someone out, but they assigned a technician within hours. The repair was done on time, the tech was professional, and my house is finally warm again. So glad I had this coverage in place—it turned a stressful situation into a quick fix. Thanks to Choice home warranty for having a wonderful team and support.

8 months ago

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Vicente

I was very pleased until I had a problem with my AC and the service man ,told me to send a video of what was happening to it , then he call me back and said that they had told him that it was nothing that had to do with CHOICE ,so it was nothing he coul do ,and he never came to look at it physically , I called a friend ,who gave a phone number of a friend of him , and he man came back, and fix it with a small part , he charged me $300 ,and it's been working for month ,four other times i call for my stove, (twice) and then 2. different times for my cloth washer and they were taking care very soon by some very profesional and nice workers

8 months ago

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Verified Customer

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Cherylsandy

From the minute I called customer service to the day I received assistance on my dishwasher was an easy transaction. I apologize not remembering to I spoke with to handle my claim, very polite and professional. And the technician from Flamingo appliance was very professional and took the time to explain the problem with my dishwasher. I would recommend Choice warranty and Flamingo appliance to my family and friends.. thank you

8 months ago

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Verified Customer

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Alan Girdlestone

Furnace went out, our service that tuned up the a/c and furnace quoted nearly a $900 fix, we called Choice and within 10 minutes we had a referral for a company to fix the furnace. The company Choice sent arrived on time, and replaced a $10 part and the furnace fired right up and has been working correctly since! We only had to pay the $ 75 service fee. We will be using that company for our semi annual check ups from now on.

8 months ago

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Salmon Catcher Lodge Rentals Carefree, AZ

Agent was very friendly and spent the required time to analyze and fix my problem, i would highly recommend him again

1 day ago

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Estelle Christian Noblestown, Pennsylvania

We have used it one time -- just last week for the garbage disposal. The response was good as was the service.

1 day ago

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