Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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linda mace Columbia, South Carolina

sent hvac person out to look at my air conditioner and the tech said Choice would pay for Freon, but now they're saying they won't. this is a bunch of nonsense. why am i paying for a warranty if you don't pay for anything???

4 days ago

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Shirley Scott Little Rock, Arkansas

Easy to access covered items and easy to file a claim. Response by a Contractor is timely.

5 days ago

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Tina Tomasek Dallas, Texas

For the air condition claim, they had a technician out fast to look at the problem.

5 days ago

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Kevin Taylor Alpharetta, Georgia

Knowledgeable and got the job done.I was not present so I can not say anything else

1 week ago

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Verified Customer

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Kari and Dwight Hix Yuma, Arizona

They are very responsive and timely. Their choice of repair techs is good.

2 weeks ago

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Verified Customer

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Dennis Pillinger Reston, Virginia

Quick response to my issue with knowledgeable pleasant techs.

2 weeks ago

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Verified Customer

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Robert Columbus, Ohio

Fast service, Company that came were knowledgeable and able to fix our washer.

2 weeks ago

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Verified Customer

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Myrna Eugene, Oregon

I have had a policy with CHW since 2017. Great people to work with!

2 weeks ago

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Verified Customer

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Bonnie Sackett Salt Lake City, Utah

You are very good at getting me a reliable service person when I need a repair

2 weeks ago

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Verified Customer

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Rigo Garnica Blythe, California

Finding a repair person could be a bit faster. Repair person did a clean, courteous fast job!

2 weeks ago

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Verified Customer

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Henry Searcy Fayetteville, Georgia

I’am very satisfied with the outcome of my last encounter with the company

2 weeks ago

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Terry and Marty Sherred Nashville, Tennessee

Technician has been great! Repairs have always been timely.

2 weeks ago

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William Goodman Fayetteville, North Carolina

Excellent customer service, the repair team is always on time.

2 weeks ago

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Verified Customer

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Patsy Ware Germantown, Maryland

My son have choice warranty and he recommend this company to me

2 weeks ago

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Verified Customer

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Kathy Hesperia, California

Had to use them once and they were prompt efficient and I highly recommend

2 weeks ago

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Charlotte Mancil Budd, Illinois

Send out technicians in a timely matter! Answers all my concerns!

2 weeks ago

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Fernando Farias Valley Springs, California

Is the best service I have in my life I recommend it to anyone

2 weeks ago

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Karen katie Conley Knoxville, Tennessee

Very good at what they do and doesn't take long to get appliances fixed.

2 weeks ago

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Irena Schramm Dallas, Texas

Response was very fast and company did job very fast, professional.

2 weeks ago

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Cecilia Alcazar North Las Vegas, Nevada

I like their availability to respond quickly and take care of my needs!

2 weeks ago

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Ken and denise Wolfson Baltimore, Maryland

Great coverage, easy accessibility, great follow through, reasonable rates.

2 weeks ago

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Jitendra Round Rock, Texas

Was able to quickly assign a technician and have the issue resolved.

3 weeks ago

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Verified Customer

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John San Rafael de Escazú, San José Province

Great response and happy ending. I was surprised it went so well.

4 weeks ago

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Bill Huffman

Notified Choice Home Warranty concerning a problem with my disposal. Received a confirmation of receipt, reference number and explanation of procedures moving forward. Had an appointment within two days, included name and telephone number of plumber and date/time for the repair. The Plumber was a seasoned professional, friendly and had my situation corrected with 20 minutes of arrival. So impressed with Choice Home Warranty! Rare today to find a company that stands behind all their claims and guarantees. I would recommend Choice Home Warranty to my family because they are that great!!! Thank You!

4 months ago

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DJ Denney

I purchased my home warranty from Choice Home Warranty. The people who did my loan never said a thing to me about a home warranty. After 3 years, i found out I had actually paid for one thru them. I really hated the way I was treated by them. So I purchased my warranty for 5 years and only used them three times now. I feel they are well worth the investment and as long as I can afford it, I will continue purchasing it, even if I pay on a monthly rate instead of a yearly. All three times I've been treated fairly and courteously I purchased the original April or May of 2022. One call the lady tried to tell me I did not have a warranty with them, I got it out, gave her the information and asked to speak to the sales department. Setting up my repair online was a pain for me. That could have been because of things they asked in the set up or because I'm 71. I'm not sure anymore. I have already made a pest of myself because I keep telling folks to get their home on a warranty and to call Choice.

4 months ago

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Verified Customer

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Niel

I had a positive experience with their quick response and efficient service during my last interaction. However, I faced an issue with my oven door where the repair wasn't completed despite a service visit. Overall, I've used their service multiple times for different appliances, and while there was a minor delay, everything was ultimately fixed satisfactorily.

9 months ago

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Verified Customer

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Patricia

I've had a positive experience with customer service. They responded quickly and efficiently to my requests, making the process hassle-free. I've used my warranty for various appliances, and each time they provided great service, saving me money. However, there was one instance with my oven door where I had to pay for a repair that wasn't completed satisfactorily.

9 months ago

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Verified Customer

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Neree

I had a great experience with customer service; they were always helpful and never made me feel like my questions were dumb. I appreciate that homeownership is a learning process. However, I did have an issue when scheduling a maintenance visit, as I received no notification about the technician's arrival. Overall, I was impressed with the quick response to my AC issue on a weekend, which is crucial in the Texas heat!

9 months ago

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Verified Customer

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Natino

I had to call multiple times before getting a response, but once I did, the service was satisfactory. I had an issue with my washing machine due to a clogged drain from a rug I washed. The technician was professional and provided a clear estimate. Although they couldn't fix it, they replaced it, and everything went smoothly. Overall, a decent experience.

9 months ago

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Verified Customer

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Emit

I had a mixed experience with my warranty services. For minor repairs like a dryer and electrical issues, everything was handled quickly and efficiently. However, replacing my air conditioner was a nightmare. I faced significant delays and had to fight for it, spending a long time without AC during the summer. Overall, the technician was professional, but the major repairs were frustrating.

9 months ago

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Verified Customer

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Marshall

I found the room darkening feature of the shades to be very effective; they truly do the job they were intended for and look nice while being easy to operate. I also had a great experience with the service; the salesperson was helpful, and the plumber arrived right on time, did the job efficiently, and left without any issues. Overall, I’m very satisfied!

9 months ago

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Verified Customer

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Herminio

I found the process straightforward and efficient; my claim was handled promptly, and the technician was polite and responsive. However, my experience with the stove repair was less satisfactory, as it took longer than expected due to the need to take the stove elsewhere for repairs. Overall, while the air conditioning issue was resolved quickly, the stove repair left something to be desired.

9 months ago

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Verified Customer

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Donna

The AC technicians were on time, very experienced, and friendly. They detected the problem with our AC system, and did the necessary repairs within an hour! We recommended Choice & their technicians to some of our neighbors, but unfortunately they were talked into buying a new AC system by AC companies costing them thousands of dollars! Thank you Choice for repairing our system & saving us thousands of dollars!!! .

9 months ago

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Verified Customer

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Sally Meredith

Both washing machine and dryer broke down within a week of each other so I called warranty businesses and compared their prices. I chose Choice Home Warranty and after a month of using the laundry mat I made appointments to get each machine fixed. The repairman for the dryer came first and fixed it right away. Then the same day the washing machine repair man came and fixed it within a few minutes replaced the agitator and my machine was working again. They both did a excellent job and repaired them quickly.

9 months ago

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Verified Customer

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Marla

The company named O's Home Improvement installed the water heater to my satisfaction. But he stripped the water valve to the house. Chicago came out and turned the water off from the main (street). Once the company named USA Water and Plumbing came and fixed my water valve in the house, I was left with the water heater not working (gas not on) and I didn't know how to turn it on. O's home improvement never responded. I therefore, called someone to come and finish hooking up the water heater. That's my only complaint. He could have just walked me through the process over the phone, but, he didn't respond! I even call Choice Home trying to connect with him. Overall, he did an excellent job installing the water heater and USA changed my valve quick and he was very professional! Thank You

10 months ago

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Verified Customer

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Francesco

I’ve had my refrigerator, my dishwasher, my toilet and my washing machine serviced . They came on the day and time specified and did a great job. The monthly fee to cover appliances, air conditioning, electrical, plumbing etc is very reasonable and I highly recommend it. I told my nephew who said he was definitely going to look into it and my brother.

10 months ago

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Verified Customer

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Thomas

Choice Home Warranty is a great company and I am happy to have them. I had three different situations filed all three claims. One was for an electrical problem, the other was plumbing and one for a refrigerator. All three services (separately) where performed, fixed and just charged at my contract claim rate. I had them for six months now and am pleasantly surprised and happy! I highly recommend!

10 months ago

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Verified Customer

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Inobepie1031

Overall I appreciate how easy it is to file a claim and how smooth and quickly the process works. Once a company is assigned to the claim, the company information is available and I can communicate with them directly. One downfall is that you cannot combine related issues and have to file separate claims and pay for each, even if the same company is completing the work on the same day. Another issue is if the problem in the claim continues to be a problem, you can’t reopen the claim and update the information, you have to file another claim. All in all, I’d recommend Choice Home Warranty to anyone in need of a home warranty company.

10 months ago

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Verified Customer

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Charlotte

Choice Home Warranty was the EASIEST warranty company I ever worked with. I had my first claim with them, a broken ice maker. My initial reporting had a response from them within 24 hours. The repairman was TOP NOTCHED. He knew what he was doing, was funny, polite, professional and we couldn't ask for more. We paid our deductible and that was it. No mickey mousing around. I had two other warranty companies over the past 16 years and they were horrible to deal with. CHOOSE Choice Home Warranty company.

10 months ago Edited July 7, 2025

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Verified Customer

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Terence M Carroll

On our 2nd claim tech found our washer could not be repaired, bearings were not available anymore, We went out to purchase a new washer and found we could not find one for less than $600 dollars . Choice would only allow $406 dollars so we had to lay out the rest out of pocket plus the $75 dollars for the service call . We thought washer would be fully covered by Choice !

10 months ago

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Simenthia Palmer

It was easy to submit my request. The tech comae out assessed the job and reported back to Choice. It was approved quickly and they were on it. I received a quote for work that needed to be done. It only took a few days between ordering parts, installation and me having a new working air conditioning unit. I recently switched form another warranty company, so have not been with Choice that long, but I have to say I’m impressed.

10 months ago

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Verified Customer

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JC Cuevas

Choice home warranty is the best. They have never failed me not even once each time I needed repair. They are prompt, and professional. Last week they fixed my dryer and replaced parts the same day. Last month I called them because my furnace heater is not turning on abd it was cold in the house. They arrived as promised and said I needed new furnace and few days later they approved it to replace a new furnace and replaced it in ni time. Alex the HVAC person was nice, honest, and prompt and fixed it. Choice home is is the best. I love it.

11 months ago

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Verified Customer

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Jan

The Company was responsive when my double oven stopped working. It turned out it was the front top electronic panel needed replacement. They contracted with a Company that came out right away and they diagnosed the part and ordered it. When it came in, the Technician came out quickly to install it but it turned out he needed a 2nd person. It was rescheduled, and I now have a working oven! I am happy with my decision to sign up for a 3-year plan with Choice Warranty!

11 months ago

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Verified Customer

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Scott

its good to have when you need it. its worth noting that we have had this company a long time. In the begging it was not so good. I had repairs they just forgot about or closed ticket for no reason and in order to save time i just paid someone to do it. Since then they have moved to a new system that allows the guy to get instant approvals and fix items in one visit. That is nice but also has some issues for example. Choice allowed 700 dollars for parts on a 400 dollar washer. Not and issue for me my wash machine was fixed and works great. but if stuff like that happens i worry how long they will keep doing it.... over all and through the years they have came through with their own ups and downs.

11 months ago Edited January 15, 2026

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Verified Customer

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walter ohlemutz

it is very difficult to find the right contractor to repair or replace a particular item, especially if name brands are involved like with Refrigerators, Ovens, Dishwashers etc. Choice has all these contractors and appliance repair companies under contract and will select the appropriate company to handle your claim in a very short response time . You could not get that kind of response if you did this on your own.

11 months ago

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Verified Customer

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Nancy

I would definitely recommend choice home warranty to anyone. I've had things break down and choice home warranty was there to save the day. They replaced my broken washing machine they emptied my septic tank they didn't fix my central air conditioner unit though. Customer service is polite and quite helpful answering questions and helping you understand the process. Im very happy with Choice home warranty and you will be also.

11 months ago

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Ray USA

11 months ago

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Lousharon

The first warranty claim took 6 weeks to complete for a door bell chime. The last two were much better in getting the repairs completed. The other issue I have is that when it comes to replacement you only paid me for what The first call took for a door bell chime repair took over 6 weeks and I had to spend over 12 hours on the phone with you until the repair was completed. The last two repairs were much better to complete the repairs. The other issue I have is that when it comes to replacement you only paid me for what my dishwasher was worth and not the cost of a new replacement. I was told during my first contact with you that if an item couldn't be fixed you would replace that item with a new appliance at no additional cost. I was told you would replace the dishwasher or any other appliance no matter what the age ould not have purchased the warranty if I didn't think it had value. age if you couldn't be repaired

11 months ago

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Verified Customer

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Sheryl Traylor

I’ve tried 2 other warranty companies where I was with one for over 15 years and the second for 2 years. I changed companies because their technicians were not always experienced. On several occasions they had to send other technicians to correct problems created by the first technician. I found Choice to have excellent quality checks on their selection of technicians.

11 months ago

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Verified Customer

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Michael

We had an original problem that was solved by calling another HVAC contractor. This contractor traveled to and from our home that is close to 300 miles from us. We were his only call here. He was very personable and capable. He filled the freon in our AC unit and that solved the problem. He said to give him a call if we had any other problems with the unit within 30 days.

11 months ago

Choice Home Warranty Reviews