Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Susan

I had a mostly positive experience with customer support, resolving issues like a leaking garbage disposal quickly and efficiently. They dispatched a vendor the next day, and I only had to pay a service fee. However, I did face a delay in finding help for my bathtub issue, which was a bit frustrating. Overall, good service!

6 months ago

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Verified Customer

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Richard

I found the service to be quick and efficient. The technician was knowledgeable and handled the issue with my washer's water pump seamlessly, fixing it promptly. Additionally, the young man who addressed our light switch problem did an excellent job. Overall, a very positive experience!

6 months ago

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Verified Customer

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Jeradine

I've had great experiences with their customer service. Whenever I call, they quickly assign someone to address my issue. Recently, when I needed warranty service for my refrigerator, they were prompt in scheduling an appointment. They also responded immediately when my air conditioning broke down. Highly satisfied!

6 months ago

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Verified Customer

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Patti

I had a mixed experience with the service. Initially, the first technician scheduled for my warranty issue didn’t show up, which was frustrating. However, the second technician they sent was excellent and resolved my garage door problem efficiently. Overall, the support team was able to connect me with the right help, which I appreciated.

6 months ago

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Verified Customer

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Gary

I had a great experience with Choice Warranty for our rental home. The service process was seamless and efficient, whether it was for the dishwasher or garbage disposal issues. Technicians arrived promptly and resolved everything quickly. Overall, I find their service worth the cost and highly recommend them!

6 months ago

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Verified Customer

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Stephan

I've had a positive experience with customer support; they were very helpful. However, I did face an issue with having to replace my water heater, which was a bit inconvenient. Overall, I'm satisfied with the service provided.

6 months ago

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Verified Customer

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Willie

I had a great experience with their service. They were fast and efficient in communication, quickly sending a technician when my air conditioner broke down. They also handled other issues I had, like a water leak, promptly. I just wish they offered a discount for citizens, but overall, I'm very satisfied with their help.

6 months ago

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Verified Customer

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Hannah

I've had mixed experiences with the service. Initially, they were responsive and helpful, but I've faced ongoing issues with my refrigerator. Multiple technicians have given conflicting diagnoses, leading to repeated visits without resolution. I really hope they improve their contractor quality for better reliability.

6 months ago

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Verified Customer

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Ronnie

I had a mixed experience with the service. Initially, I faced issues with getting a provider to assist me, but this time, the same technician came and efficiently resolved my problem. While the first experience was frustrating due to provider availability, the recent service was much better. Overall, I appreciate the technician's help but hope for improved provider access in the future.

6 months ago

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Verified Customer

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Virgina

I had mixed experiences with the service. Some repairs were quick, but a washer issue took a long time, and I ended up getting my own. The warranty is frustrating; it only lasts a short time, and I couldn't test a pipe repair due to delays with my heater. I had to pay extra for the pipe issue, which was disappointing. Overall, I’m not satisfied with the support.

6 months ago

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Verified Customer

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George

I had a good experience with customer support; they responded quickly when I called. However, I'm currently facing issues with my warranty. My technician mentioned that the company wants to implement standard repairs, but my heating is out, and it's an urgent situation. Overall, while support has been helpful, I'm struggling with the warranty process.

6 months ago

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Verified Customer

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Pat

I had a generally positive experience with the service; they responded quickly and completed repairs in a timely manner. However, I faced some frustration when my requests for larger repairs were denied, despite having good service for smaller issues. Overall, while I appreciate the efficient service for minor repairs, the inconsistency with major appliances left me a bit disappointed.

6 months ago

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Verified Customer

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Vladimir

I had a generally positive experience with customer support, as they were helpful most of the time. However, there was an instance where they couldn't assist due to an act of God, which led to unexpected expenses on my part. On a brighter note, when my garbage disposal leaked, they quickly dispatched a vendor who replaced it for a minimal service fee. Overall, I appreciate their responsiveness.

6 months ago

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Verified Customer

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Farrokh

I had mixed experiences with the warranty service. While they dispatched a plumber quickly for a water leak, I faced issues with my dishwasher and AC. The repair company insisted on replacements, while another company successfully fixed my AC for less. Overall, I find direct calls to service providers yield better results than going through the warranty.

6 months ago

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Verified Customer

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Lailah

I've had mixed experiences with Choice. While they are responsive and quick to send someone out, the professionalism of the technicians varies. It took multiple visits to resolve issues with my hot water heater and air conditioning, as the first technicians weren't up to par. I believe they need to improve the quality of their providers for a better overall service.

6 months ago

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Verified Customer

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Diane

I had issues with my warranty service. They insisted on replacing my dishwasher and AC, but another company fixed the AC quickly and efficiently. The warranty service didn't meet my expectations, as direct calls to repair companies often yield better results. While it costs more, the service is more reliable. Overall, I'm disappointed with the warranty process.

6 months ago

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Verified Customer

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Josie

I had a frustrating experience with the warranty service. When my microwave broke, they offered a small refund instead of a repair and refused to send a technician for installation. Recently, I faced plumbing issues, and even though the plumber identified another problem that was a quick fix, they wouldn’t authorize it, forcing me to pay for another visit. Overall, their service has been disappointing.

6 months ago

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Verified Customer

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Jeffrey

I purchased a Choice Home Warranty in August, 2024 and had my first repair in May, 2025 (Garbage Disposal). The process to schedule a repair was very easy and the repair was completed two days later. I was very pleased with the end-to-end process.

6 months ago

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Verified Customer

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Reynaldo Garcia

I really had a wonderful experience on Choice Home Warranty! The customer service are polite and the responses are prompt. I will definitely recommend Choice Home Warranty to my friends and relatives! Keep up the good work. Thanks a lot for making my AC functioning again!

6 months ago

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Verified Customer

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Maria Sierra

I have been a member for the past few years and so far i haven’t had any issues with their staff or services. For the most part all the contractors have been working the issues at the house without any problems. Only bad experience i had was that i had to pay twice the flat fee for the initial issue i was having at the house. Other than that i am fine with them. The flat rate went up. Convenient and economical for a single parent budget.

6 months ago

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Verified Customer

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DG72

They are ok for a home warranty company but when the cost to fix something is large like fixing an ac outside fan or inside heating furnace etc., they find a way to. It pay most or none of the cost. For instance, with my ac fan outside, they said a tear in the caged outside fan was abnormal and they would not pay to replace or fix it. The outside unit at the time was 20 years old and they wrongly accused me of doing so something to it. For my inside furnace they paid less than 50% of the overall cost and would not breakdown what was being paid for. For smaller things they are ok. We are about to leave them.

6 months ago

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Verified Customer

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Doris

CHW, is the best home warranty company I have ever had. Whatever I have a warranty on CHW takes care of it. I have never had a problem with CHW solving problems regarding my home situation. I highly recommend CHW for anyone who needs a home warranty.

6 months ago

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Verified Customer

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Heather

I had no problems filing a claim and them sending someone who was so nice to my home to fix the problem. There was no argument not hassle and no problem with getting coverage. It’s well worth the money I pay for peace of mind.

6 months ago

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Verified Customer

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James Kneup

Range repair went great. Washer repair was not so great. A hose and a door seal needed replaced. Technician took photos. Submitted for authorization. The claim was initially declined. I appealed. When I spoke to the adjuster I asked her if she had reviewed the photos. She had not. After a tense discussion she approved the claim. The rest went great

6 months ago

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Verified Customer

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Sabrina Zueck

I just switched to Choice Home Warranty and they are everything I wanted I get a live person to speak to they help me get my claim started and they right away send someone out to fix my problem in less than 24 hours. This is what I pay for. Thank you so much!

6 months ago

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Verified Customer

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Jack and Bonnie Stevenson

Very simple process from start to finish. Scheduled service on line was given a service date and time. Tech came out took a look, next day received quote for replacement of Furnace as it wasn’t repairable. Choice covered about 75% of the cost.

6 months ago

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Verified Customer

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Chester Womack

I must say, CHOICE WARRANTY has really fulfilled his customer service obligation! Not only did they come promptly to provide service. They also approved the required replacement and installation as advertised! For those of you who are afraid of home warranty services, please take time out and choose CHOICE WARRANTY! Job well done!

6 months ago

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Verified Customer

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Edwin Rosado

Awesome service, did the claim in 5 min, tech went to my property next day in the morning. Renew compressor and receiver drier for the fridge and got it up and going the same day in a few hours. Great service and will definitely be using your services in other properties I will be buying soon.

6 months ago

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Verified Customer

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Felisa

This company provides deep discounts for military and veterans. Customer service is friendly but I love being able to leave a message for my claim and I received a claim number within 30-60 min. I am extremely happy with my decision to use this company.

7 months ago

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Verified Customer

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Monica

Prompt quick response to my most recent claim. My icemaker broke on my refrigerator and repairs were completed within about a week only because they had to order a part. If parts were available to on initial inspection my claim would have been completed within a couple of days. My claim from start to finish was handled very well.

7 months ago

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Verified Customer

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Monica

The company and workers were very understanding of or problem. They made a point to take care of the situation in a timely manner. I would definitely recommend Choice Warranty to anyone that’s in need for service with a smile

7 months ago

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Verified Customer

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Anonymously

I had a frustrating experience with the garage door repair; after multiple visits, they claimed parts weren't covered and asked for more money. However, my recent furnace replacement was smooth and efficient. Customer support has been reliable for me, but the inconsistency in service quality is concerning.

7 months ago

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Verified Customer

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Anonymously

Overall, my experience with Choice Warranty has been positive, but there are areas for improvement. Customer service can be slow, especially when trying to reach a vendor I already know. I appreciate the vendors in their network, but the response time could be quicker. Additionally, there have been some policy ambiguities regarding coverage that caused confusion. However, I still value their service over my previous warranty company.

7 months ago

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Verified Customer

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Richard

I had a great experience with their service. Whenever I encountered an issue, they responded quickly and efficiently. My dishwasher broke down, and they sent someone out the next day to fix it. I've also had a couple of refrigerators and a disposal replaced without any hassle. Overall, I'm very satisfied with their prompt and effective support!

7 months ago

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Verified Customer

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Robert

I've had a great experience with customer support. They've always been responsive and quick to fix any issues I've had, like a recent furnace replacement that went smoothly. Even when my dishwasher door wouldn't stay closed, they ordered the necessary part and came back promptly to complete the repair. Overall, very satisfied with the service!

7 months ago

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Verified Customer

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Antonietta

I've had mixed experiences with the service. Technicians aren't always available as quickly as I'd like. Recently, a technician came promptly to replace my ceiling fan, but it still isn't working because he needs to replace the entire fixture and isn't local. I've faced similar delays with other appliances too.

7 months ago

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Verified Customer

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Kay

I found the service to be very helpful when I called with my question. I had an issue with my hot water heater and received a quick response. They promptly arranged for someone to come out and fix the problem. Overall, I was satisfied with the assistance I received.

7 months ago

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Verified Customer

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Paula

I've been without my washing machine for a long time and I'm very upset with the lack of communication from the contractor. They seem indifferent to my situation. However, when I had an electrical issue, the technician was polite and explained everything clearly. Overall, my experience with customer service has been disappointing.

7 months ago

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Verified Customer

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Raymond

I had a great experience with customer service. They promptly fixed my stove and provided compensation for my refrigerator that had stopped working. I appreciate their quick response and willingness to resolve the issues I faced!

7 months ago

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Verified Customer

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Brenda

I had a great experience with the service team. They were prompt, courteous, and knowledgeable. Although it took some time to get the necessary part for my dishwasher, the technicians were accommodating and efficient. My appliance is now fixed and working perfectly. Highly recommend their service!

7 months ago

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Verified Customer

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Robert

I had a great experience with the service. The technician was prompt and polite, explaining the electrical issue clearly while fixing my outlet. I appreciated the quick follow-up call and the convenient scheduling options. Overall, I couldn't have asked for better customer support!

7 months ago

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Verified Customer

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Tina

I've been pleased with the prompt responses and follow-ups from Choice Home Warranty. They quickly rescheduled a technician for my freezer issue after a mix-up. However, I had to call someone else for my heating problem, as I wasn't sure if it was duct work or the heat pump. Overall, I'm satisfied with their service.

7 months ago

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Verified Customer

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Roger

I had a great experience when I needed support during a weather storm; help arrived promptly once it was safe. However, I faced some issues with warranty repairs, as they required multiple visits to address an electrical problem with a faulty switch. Overall, the service worked out well in the end.

7 months ago

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Verified Customer

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James

I've had great experiences with Choice Warranty. They respond quickly to my repair requests, and their technicians are efficient and knowledgeable. Recently, they fixed my refrigerator and dryer promptly, which left me very satisfied. Their service is reliable, and I appreciate how they take care of my problems.

7 months ago

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Verified Customer

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Cheryl

I've had a positive experience with customer support. When my dishwasher and dryer broke, they quickly scheduled repairs, and both were fixed in a timely manner. Additionally, when my kitchen sink faucet needed attention, a plumber was sent out to resolve the issue efficiently. Overall, I've encountered no problems with the company.

7 months ago

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Verified Customer

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Linda

I had a positive experience with Choice when my refrigerator stopped cooling. They promptly connected me to a technician who was friendly and efficient, ordering the necessary part and returning to fix it quickly. However, I had an issue with ductwork in the attic; they attributed the problem to incorrect installation, which we don't agree with. Overall, I’m satisfied with their service.

7 months ago

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Verified Customer

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Kim

I had an excellent experience with the service for my dishwasher. They responded promptly to my online service call and kept me updated on the technician's arrival. The technician was reliable, and my dishwasher is now working perfectly. I appreciate their easy-to-use portal and effective communication throughout the process.

7 months ago

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Verified Customer

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Mae

I had an issue with my dishwasher that took a while to resolve. The service agent was responsive and worked with me to get it fixed after changing companies. However, the wait time was frustrating, and I also had problems with the sensor and switch in my dryer. Overall, the service was helpful but could improve on timeliness.

7 months ago

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Verified Customer

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Rod

I had a great experience getting my hot water heater replaced; the service was excellent. They also handled the replacement of my dead freezer downstairs efficiently. Overall, I’m very satisfied with their work and would recommend them for appliance replacements!

7 months ago

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Verified Customer

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Kathleentheresa

I've had mixed experiences with my warranty service. While they respond quickly for minor issues, getting urgent repairs, like a water heater, can take too long. However, when they do come, the technicians are efficient and do a great job. Overall, I'm satisfied, but I wish they could handle emergencies better.

7 months ago

Choice Home Warranty Reviews