Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Major R Coleman

Great service on my appliances regardless whether they’re still covered by the original warranty. Love it!

1 month ago

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Joyce

It takes a long time, but I think we've reached an agreement and I'll get my reimbursement - hopefully.

1 month ago

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Willie

I have filed several claims in the past and CHW has honored them with no hassle. I made a good choice selecting CHW.

1 month ago

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Winfred

I dislike the way they choose to deny claims that are obviously legitimate. I.e; claiming a pipe which has not leaked for more than 45 years until now was not normal wear and tear.

1 month ago

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Josette

whenever I put a claim the wait is reasonable and they always send professional to resolve the problem.

1 month ago

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Richard

The last guy that came here did not fix my dishwasher. He was not certified. He did not know what he was doing and he said it would take three weeks to get apart. I told him to leave because that didn’t sound right because I could get the part next day from Amazon. So sad. I still have a broken dishwasher probably going to fix tmyself.

1 month ago

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Steven

The repairman was nice but could not repair the dishwasher. He said he will write up a report that we need a new one.

1 month ago

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Richardjoyce

Whenever we’ve had something go wrong they have been there to help solve the problem in a reasonable amount of time.

1 month ago

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Michael

It is the best Warranty company on market. Fast, reliable and thorough work. Good repair technician.

1 month ago

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Mark Schneiderman

I signed up for this home warranty expecting peace of mind, but it’s been nothing short of frustrating. When something breaks, they do not send qualified technicians promptly—sometimes no one shows up at all. Instead of honoring their coverage, they look for any excuse to deny the claim, whether it’s blaming “pre-existing conditions” or saying the issue isn’t covered. Communication is poor, delays are constant, and the entire process feels designed to avoid paying for repairs. If you value your time and money, steer clear of this company. A warranty should provide support, not stress.

2 weeks ago

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Jeannette

They denied my claim because my water heater is old. It did not start leaking from the top until after I had purchased the warranty. However, the still denied the claim because they said it was pre-existing.

2 months ago

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Debra

We paid the service call , choice than quoted at price of more than the hot water heater would cost for installation. We ended up buying the water heater and had it installed ourself and they did they us a check for 350.00 dollars on a 500.00 water heater plus installation so it ended up being more costly than if we did it ourselves. Since than I have canceled my policy buyer beware after all the money we paid on monthly payments they wouldn’t hold up there end

2 months ago

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Sheryl Bachman

CHOICE WARRANTY IS THE BIGGEST RIP OFF EVER !! THEIR MISSION STATEMENT IS " DO EVERYTHING POSSIBLE TO GET OUT OF PAYING" I WAS THEIR BIGGEST SUPPORTER UNTIL THEY WANTED TO REPLACE MY $265 FAUCET WITH A $70 DOLLAR ONE..THEN DIDN'T EVEN PAY ME THAT. REFUSED A PLUMBING JOB .THEN SAID SORRY THAT WAS ACTUALLY COVERED. THEY RAISED MY NEGOTIATED SERV CHRG TO $100 WITHOUT TELLING ME. ADVD ME THEY DON'T HAVE TO TELL ME !!

2 months ago

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Karen Wilcox

Very punctual and polite. Called before arriving. Nicely dressed...clean. did thorough assessment then fixed my dishwasher. Vèy happy with service

2 months ago

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Jonathan Lee

Did not agree with customer service agent who decided to only pay out for a compressor on my hvac system, even though a very qualified technician provided documentation that stated the entire unit needed replaced. I was going to continue being a loyal customer before this decision but I'm shopping for a different warranty company.

2 months ago

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laura ward

Choice Home Warranty has been a life saver for our appliances, air conditioner, and hot water heater. We’ve save more in repair costs than I can calculate. Truly our best purchase since we bought our home.

1 month ago

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John

We are very satisfied with work that was done replacing our air and heating unit. The manager as well as the crew were very cordial. They carried out the job with knowledge and timely also. But I am disappointed in that Choice did not share in the expense of the replacement of a thirty year old appliance that was rusting out.

1 month ago

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Debra

The electrician showed up right on time. Fixed the problem quickly and we haven’t had a problem since. We are very happy with Choice Home Warranty.

3 months ago

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Jennifer

This service is affordable and easy to manage. The employees are pleasant, friendly and easy to work with. From my interaction with them, I recommend this service agreement!

3 months ago

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Connie

The repair for my dryer has not been completed. The service tech had to order the new motor. But he has not returned to install it. I got in touch with him but he said he was short handed and would get to me soon. So job is incomplete. On AC the claim was DENIED stating the blower/motor was not working because of unusual wear and tear. That is complete nonsense. Your company serviced the AC in Feb and nothing was found. Now I am told unusual wear and tear. No a happy customer.

3 months ago

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Larry

On the last visit for a kitchen faucet they the company sent out said that they would be unable to replace the faucet with like kind and I would have to purchase a new one myself. I paid them but I ended up fixing the faucet myself.

3 months ago

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Margaret Morgan

I have called and asked for a call back since September 12, 2025 and have not been called back. I hav e cdallled and left my name and number numrous times and no call back received. Just look at the recording of the number that you give people to call back to.

3 months ago

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Dorothy

I placed an order to have my microwave serviced on 5Aug2025. I was told the part would be ordered the same day 5Aug and they would return the following week to install it. That never happened I reached out to Georgia Appliance Pros and was told they would order the part it was the 28Aug and it could possibly be delayed because of Labor Day. Well today is 12Sep still no call to service my microwave which was supposedly ordered 5Aug. When I tried reaching Georgia Appliance Pros is refer you to another number which is not in service. I reached out to Choice and was talked to like I was bothering them. They were very rude, one representative told me she would reach out to Georgia Appliance which she did but they only send emails. Choice should know who they have working with them because they have lost a customer. Oh and I forgot t mention they take 46.00 from my account every month and I have to feel like I'm bothering them because I check to see what's going on with my service that I've paid for.

3 months ago

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Verified Customer

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Robert

The appliance repair company Choice contracted with to repair our ice maker named BJ Appliance was excellent. Bruno was Timely, courteous and professional.

3 months ago

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Geraldine

Great service the representative that came out was very knowledgeable amazing. Choice Home Warranty is the best home warranty there is they make good on their policies.

3 months ago

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Richard

Waited 22 days before I got my new air conditioner. No excuse for having to wait so long. No one of any authority would return my calls. They have no problem taking my money each month but seem to have no regard for older people when they have a claim.

3 months ago

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B

Unfortunately my experience with this company has left many things to be desired. I had an appliance go out and they refused to fix it and instead cut me a check.. problem is the check for for 200 less than the cheapest model anywhere.. then install and extra parts for the new model were required (which i understand install isnt part of the warranty). I ended up paying 500$ out of pocket that I didn't have. No a happy customer with their policies and will be switching.

3 months ago

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Karen Mial-Covington Tilia Boomer

I love the company that came out to get my AC up and running. When they found out that I almost had a heat stroke, they got right on it as soon as possible.

3 months ago

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NATALIA TOMASSINI

I liked that a tech came out and fixed my Air conditioner quickly. Then with my Refrigerator breaking down I am still waiting a month later for the tech to return with the apparatus yo fix the refrigerator. I was not informed on the timeline when someone will return with the piece to fix it a month later I am still waiting. I have to go out daily to eat. What’s up? When will it be fixed or relaxed I am waiting. Not amazing

3 months ago

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Verified Customer

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Kim White

The support described in the warranty policy is not supported through action. Oftentimes, when we created a claim, the technician would find that the defective parts weren’t covered or the that item wasn’t broken thereby denying my claim. I paid extra for the roof coverage. When I attempted to make a claim, the technician claimed that there was no leak. There was a water stain on the ceiling and I have video of the sound of the leak during a rain storm. Coincidentally, the same technician made an offer to do an independent inspection and make any repairs that he found - outside of the Choice relationship. This misdiagnosis and subsequent independent offer happened repeatedly. We’re better off paying for repairs out of pocket. The warranty was a waste of money.

3 months ago

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Jason Linenberger

I liked that Choice Home Wareanty fixed my dryer and refrigerator when they both had issues. I am still disappointed that you didn't fix my Lennox thermostat when it broke because of an exclusion and left me with an $1,800 repair to get my AC working at the start of summer in Texas

3 months ago

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LaDawnya Martin

I could not figure out how to do half a star or that would be my rating. I just canceled my plan with them and it took 3 calls arguing with them to accomplish that task. Prior to that I requested a service call and they never assigned me a tech I called them once and said asked about it and they said they were working on it. This was my fridge btw so we were basically living out of ice chests and getting ice for them daily. After about a week I called again and they said they were still working on it but they would authorize me to get my own tech. I did and he came out and thought he fixed it but did not so I have lost most everything in my freezer twice now. My tech came out 2 more times and still could not id the problem. When getting your own tech you have to pay everything out of pocket to your tech and then they decide what they will cover and reimburse you, allegedly… So I am over 300$ deep to the tech now fridge not fixed that is not counting all the money I lost on food. And no I am not on food stamps or any other state or tribally funded assistance. So now is when I call and ask to cancel my plan and as I mentioned before it took 3 calls and arguing to get then done. So it is safe to say I am extremely disappointed in this company and would strongly recommend anyone I talk to not to use them. I have not been reimbursed yet and they told me over a week ago the check was in the mail. How they electronically deposited my cancellation credit and I did have that in my account this morning.

3 months ago

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Valerie

I have only used them once when my AC stopped blowing out cool air. I received appointment but it was 2 weeks out could have been sooner I understand I wasn’t the only one that needed assistance.

3 months ago

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Larry

Overall convenient and responsive, and while it can occasionally take some time to process a claim from start to finish, for the most part a positive outcome results

3 months ago

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Dale

I wish they had more repair companies in place in the rural areas' of Iowa There is also the part about pay for the repairs and be reimbursed needs a better explanation of what are repair man has to do.

3 months ago

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Louis Wilson

I dislike the fact that it takes 20 days to process the claim to send me a Lowe’s gift card to replace my dryer and an additional 10 days to process the actual card. I pay you guys every month and I had to pay an $85 fee to the tech that came out for only 10 min. The process to help me get a replacement should never take up to 30 days when you have been paid now I am not getting help and there is no supervisor or personnel that can escalate this matter. I have 6 people in my home that I am responsible for making sure they can wash and dry their clothes. I have spent over $30 drying clothes in the past week and this isn’t feasible to do for 30 days. Not just the money to dry clothes but washing the clothes then driving to the laundromat to dry them for 6 people is insane. You guys don’t help homeowners you rip them off. ACTIVELY LOOKING FOR ANOTHER COMPANY BECAUSE THIS IS SOME BS!

3 months ago

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James Krachmer

I recently filed my first claim with CHOICE. They were easy to deal with and the technician that was dispatched was professional and reliable. I would highly recommend!

3 months ago

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Stephanie Sampson

I changed from American Home Shield, after being with them for over 15 years, thinking your company was as good as the ratings, but absolutely NOT! You don’t cover as near as much and your contractors , some of them, have low skills and most of all, a horrible attitude and customer service. You have one technician who rather work for themselves instead of your company. My experience with your company, for these 4 months, has been terrible! I don’t recommend anyone changing from AHS to you… big mistake. You all must have had people you paid to do the reviews because I always check reviews on everything.

3 months ago

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Juliana

I am still angry about the dishwasher claim I had. I paid my $75 copay to a company that dragged out the claim for over 2 months. Escalation manager were useless and did not call me back. I had to put in a plumber claim and pay again. He ultimately replaced the drain needed.

3 months ago

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Rick

Amount of check for replacement appliance was insufficient to purchase a new product.

3 days ago

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Paul

looking for a company which may be honest.

3 days ago

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Wesley

This Is Our Home Warranty Insurance Plan

3 days ago

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William

Only had one claim so far, the experience has been more difficult then I assumed it would be

3 days ago

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James

Initial price and of available coverage for home repairs.

3 days ago

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Debby

Little upset had a claim and they went up on monthly cost without notification

3 days ago

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Glenda

Worst company ever people told me not to use but I did NEVER EVER WILL I RECOMMEND I WILL TELL WHY NOT TOO

6 days ago

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Bina Patel

I chose the Choice Home Warranty because my son’s in laws had a policy and he said they are doing very good service . That’s why I chose. Any time I call them always answers and solve my problems and I have called them 3 times and fixed them all. Great service and friendly customer care.

2 months ago

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Larry C. Smith Sr

Needed a plumber to repair our toilet and he was pleasant, friendly and professional. Found an additional problem for the toilet and took care of it. Knowledgeable and helpful and got the job done efficiently. Thanks, William for your Good Job!

2 months ago

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libby armentrout

This claim was for my air conditioning system. It took the technician several days to get to me to set up an appointment, and he found that the unit itself is working, but the thermostat and wiring to the unit was faulty. I paid $100 for the service call. It took two more weeks for the technician to come back and replace the thermostat. When I ask him if it worked now, he said no because the wiring was not covered under the warranty. I’m still not certain how a “system “which can’t complete Sending information to its parts wouldn’t all be covered. My claims manager was very nice, but said that wiring doesn’t usually fail so that would be considered an abnormal failure and choice warranty does not cover abnormal failures. So I will have to pay someone to come and replace the wire. I have still not seen a settlement statement showing how much the thermostat cost. I am just assuming the original hundred dollars must’ve covered it. This is my second disappointing claim with this company when my gas range top went out and Ireceived $300 to replace a $1200 gas range top. After the service call charge was factored in, $200 certainly did not replace the range top. I gave three stars because of the quick response of choice #Warranty acknowledging my claim and for the ease of filing the information online. Those are the only reasons because financially and logically I don’t believe that I have received a fair value for my $93 a month which I have paid now for over two years

2 months ago

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Christine

when I buy Choice Home warranty, they said it is fast appointment especially in Texas for air conditioning; however, the tech appointment keep delaying to the point that tenants put complaints to Fort Worth city. City has send inspectors to the house and issue an immediate issue fixes. Choice seems to find that an opportunity to delay all process such that the owner has to fix the problem prior to their approval from Choice. And Choice then use it as a reason not to reimburse to their clients. I find it as a scam. all of their agents, techs, and case managers are working super slowly to the point that you give up on the claim and find your own technician to fix your problems. In addition, the HVAC technicians they sent out maybe not having a lot of knowledge, techs are guessing the issues and temporary fix, then appointment again to try different way. Does everyone have time to keep sitting there waiting for them to keep trying and suffering with high heat, and we all have job to do! I am not sure if this is a delay tactic to save company money when it gets called for fixing the issue especially on HVAC system. I have business and buying long term plans with Choice, but now I feel that this may not be a good choice after all after dealing with them in many cases. I am not happy at all!!!! For small fixes, they do. but for big fixes, which we signed up for after all, they find the way to reject the claims

3 months ago

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