Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Leticia

There were delays in finding someone to work on our dryer. Despite having used the service multiple times, this particular instance took longer than anticipated. Overall, the experience was satisfactory, but improvements could be made in terms of efficiency and timeliness.

4 months ago

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James Denman Miamisburg, OH

I recently had an issue with my water heater that took almost a month to get fixed. Although it wasn't a critical problem, the delay in response was disappointing. I've had better experiences with other companies in the past, where I didn't have to pay anything for similar services. Having to pay over $1,000 for the repair made me question my decision to go with this company.

4 months ago

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Vincent

I had a great experience with this company. When my hot water heater broke, they responded quickly and sent someone out on the weekend to fix it right away. I highly recommend their services.

4 months ago

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Donald

I needed some plumbing work done and called this company. They were able to come out the next day, which was great. The service was very efficient and I was pleased with the overall experience.

4 months ago

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Felton

I've had a frustrating experience with the technician not following up on my claims. The first claim for the wash had a part changed, but it didn't work, so a new claim had to be filed. The second claim for a ceiling fan has been pending for two months without resolution despite promises of a return visit. Filing claims is easy, but getting them completed has been difficult, especially with the second one.

4 months ago

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Lashawn

Customer support was helpful in addressing my concerns, but there were some issues with pricing and service changes. The representatives were easy to work with, fixing the problem efficiently. However, the increase in prices and service fees, along with the removal of certain services, was disappointing. Overall, the experience was satisfactory, but improvements could be made in terms of pricing and service offerings.

4 months ago

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Anonymous

I recently needed to use this service, but they rejected my request and I've been struggling to reach a caseworker for assistance. Despite recommending it to others and encouraging them to join, I have faced difficulties in getting the help I needed.

4 months ago

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Judy

I've been struggling for weeks to get my freezer fixed due to the ice maker issues. Despite canceling and reopening the claim, the problem persists. Customer service has been unresponsive, promising callbacks that never happen. This experience contrasts sharply with my previous provider, leaving me disappointed and unsure about my decision to switch.

4 months ago

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Gary

I had a great experience with this company. I only used their service once when my dishwasher had an issue, and they were prompt in setting up a date for repair. The claim approval was quick, and the technician was efficient. I appreciate that they work with reputable companies. Overall, I am satisfied with their service.

4 months ago

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Chandra

I had a positive experience with customer support when I needed to use the warranty for my HVAC system. I easily opened an appointment on the website to report the issue, which made the process smooth and simple. Overall, I was satisfied with the service provided. Thank you.

4 months ago

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Crystal

This product is overall correct and not just a one-time visit. I am satisfied with the service provided. The staff was friendly and efficient, making the experience enjoyable. I would recommend this to others looking for a reliable option.

4 months ago

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Audrey

I had a frustrating experience with the warranty service as the person did not show up as scheduled, leading to a rescheduling. The representative apologized, but the lack of follow-through was disappointing.

4 months ago

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Esther

I recently used this service for my garage and I was very pleased with the results. The customer service was great and the job was done efficiently. I highly recommend them for any garage needs.

4 months ago

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Sharon

I had a frustrating experience with Choice Home Warranty when my dishwasher overflowed. Despite not having an actual explosion or fire, the language barrier with the customer service representatives led to a lack of support. I had to hire someone to fix the issue myself. While I've had positive experiences with Choice in the past, this incident left me disappointed and feeling unsupported.

4 months ago

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Verified Customer

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Jennifer

I had a great experience with the service for my broken dryer. The technician was prompt, efficient, and fixed it within an hour. He was hospitable and professional. I am satisfied with the service and coverage provided.

4 months ago

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Barbara

I contacted customer support for a backed-up drain issue at the back of my house. They responded quickly and sent someone to fix it. The company approved the repair, which was covered under normal wear and tear. Overall, I was satisfied with the service, even though I didn't have to use it often.

4 months ago

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Carol

I have had mixed experiences with the service. It can be difficult to explain issues over the phone, but sometimes it works out. Customer service was quick to respond when I had a backup drain issue. However, there have been times when the technician said certain things weren't covered. Overall, it's been okay, but there have been some disappointments with coverage.

4 months ago

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Hector

I was disappointed with the service as it took longer than expected for someone to arrive at my home to fix the backed-up cesspool. The delay caused inconvenience as we couldn't use the water. Additionally, the service fee was higher than quoted without any prior notice of the increase.

4 months ago

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Don

I had an issue with my HVAC system and the service was subpar. The technician didn't show up for 3 days, then claimed my compressor was falling apart based on unrelated pictures. I informed the company but was mostly satisfied otherwise. Customer service needs improvement.

4 months ago

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Verified Customer

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Matthew

When helping me, Choice Warranty was fast in approving and setting an appointment to fix my dishwasher. Unfortunately, it couldn't be fixed, so Choice allowed for its replacement.

4 months ago

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Kirk McLachlan

Great Service quick and reliable! Well worth the money saved, the piece of mind that if something goes wrong with the items covered that it will be taken care of. A very positive experience with Choice Home Warranty company.

4 months ago

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Amber Grubbs

As a single person, it has been a life saver to have a dependable and affordable service ready to quickly resolve any home concerns! I definitely recommend Choice Home Warranty.

4 months ago

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Mary

I was really impressed with the people I communicated with about my claim. They were very patient with me trying to get all the information they needed. But we made it through okay ✅ The site is very user friendly

4 months ago

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Philip

It took to long to find a service tech to fix refrigerator. As a result I had to provide another fridge until resolved. Then offered a gift card for Lowes to buy a new fridge. I still have not received the card. This kind of resolution is not satisfactory. Just a few months ago I purchased home warranty protection and prepaid for 3 years on 3 different properties. Hopefully I won’t need to use the warranty again but am concerned about service received if needed.

4 months ago

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Morris

Fridge was not cooling. Contacted Choice who sent a tech out. Tech said compressor, evaporator coil, dryer, and filter needed to be replaced. Choice did not approve even though our warranty covered repair or replce "all components and parts including integral freezer unit"Choice then send out another tech and he said I needed the same repair. Sofar, I have not heard back from CHOICE.

4 months ago

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Verified Customer

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Sherril

The technician quickly identified the problem with my AC. I received an email that the replacement part was ordered and I would be contacted when technician would return to install part.

4 months ago

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Julio Padilla

One of the technicians was excellent but others were not the same. You should check the quality of the third companies. In general, it is very good to have your insurance. I am planning to renew my contract even if I do not use it.

4 months ago

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Stephen

Submitted a claim for our AC. CHW wouldn’t replace just the part that needed to be replaced. They said the whole system needed to be changed. It would have cost us several thousands of dollars. We got our AC fixed by other means, it’s working fine. Thinking seriously about changing our home warranty policy with CHW and going with another provider.

4 months ago

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Miriam Eve Tidwell

Father and son arrived on time and were very thorough. They answered many questions, and for the first time since moving into this home 4 years ago, the air works like it is supposed to. Thank you very much

4 months ago Edited June 13, 2024

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Jim Transue

When I first made the claim was very happy at how easy it was to create and how friendly the persons were. I, however, was able to reset the breaker myself and thereby resolving the issue. I got back in touch with the warranty company and cancelled the request. But it started to act up again and I made a second request and that has been a nightmare. All I got then was word salad saying it had been marked as resolved and I got the impression that was the end of it. No service company has contacted me since then, although I continue having issues that I have to figure a work around for as I don't feel they will bother with me again.

4 months ago

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Verified Customer

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Susan Will

Pete the repairman was wonderful. He tried, repeatedly to repair our grandpa washing machine. A replacement was recommended and we received the gift card within 30 days. The new washer is awesome.

4 months ago

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Verified Customer

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Oscar

Choice Warranty has been very responsive to all my various service requests . Only concern. CW needs to be little quicker in letting the customer know the results, of the finding of any service tech, that performs a service call and parts, needing to be ordered to fix the issue, needing repairs. Other then that, have no issues with CW.

4 months ago

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Verified Customer

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Grace Alonzo

Repair was scheduled promptly. Technician scheduled work to be done ASAP as requested. The technician arrived on time. The technician was efficient and finished the job in a timely manner. He was courteous and polite.

4 months ago

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Verified Customer

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Leslie Hawkins Pierce

They dispatched a veteran technician to look at my stove immediately and within a few days my stove was fixed! The service provider was knowledgeable and gave excellent customer service…my oven is working like new!!!

4 months ago

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LEOPOLDO CRUZ

The resolution of claim was swift and well handled. The installation team was very good. The only objection that I could have is that it took five days to have the new units delivered. With the current heat wave and no A/C that was quite tough

4 months ago

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John

Enjoying peace of mind that this service allows us. Occasionally the selected repair person leaves a little bit to be desired. I wish they would do a better job of screening the people.

4 months ago

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Thomas McLaughlin

Communication can be a bit confusing phone call text msgs e mails. I prefer 1 sorce of communication. The tech was knowledgeable and to the point. It took 2 house calls and numerous calls to get my ice maker repaired after 1 month of down time it appears the ice dispenser is working. Shout out to Robert.

4 months ago

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Mike

In all honesty , I haven’t had them very long but, so far, I am not impressed. It is very difficult to get in touch with a real person who is usually very difficult to understand. In general, the response times from the contractors has been way too long, sometimes up to as much as five days. The contractors I’ve dealt with have been, with one exception, sub-par. On one occasion, I was charged an extra $450 because of some minuscule fine print in an unrelated part of the contract. I must say, even though I eventually fired my previous Home Warranty company, that never happened with them. I really had no choice but to pay since it involved a water leak. Overall, I am having second thoughts about Choice home warranty.

4 months ago

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John Hintzen

The technician was not friendly, he was almost rude. He did additional damage to my washer that was not damaged before. He said he had to order parts for the washer. A week later he came back with the new parts and installed them. After he left I tried to use the washer and it would operate the way it used to. You have to restart it several times before it would get enough water to wash a load of clothes. and it stops after the first spin cycle. You have to open the washer door for approximately a minute and after you close it it completes the last spin cycle

4 months ago

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Vesta

Repair people for AC have been very quick and good. Repair for garage door did not know what he was doing, had to come back a second time. Plumber took a long time to come didn’t have equipment to find my problem. Was very hard to load receipts

5 months ago

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Diane Littlejohn

Last Sommer I had issues with my AC. We had record heat. I waited 3 weeks, they couldn’t find nobody that was willing to work with them. Ended up paying it myself and they paid me back. This time it was my garage door opener and had no problems. It was done in 4 days.

5 months ago

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Justin Hayes

My garage door spring broke. Called choice and they sent a guy out to fix it. It took 2 days but that was no big deal. I handed the guy my deductible and he fixed it and left. So easy. I bought a 3 year membership to choice.

5 months ago

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Janice Nelson

I have no issues per se, but the repair person we were assigned was/is very unorganized. My first appointment was June 4, then June 8 and I received a call a few days ago setting it for June 14. When I explained that this was the 3rd time, they changed it back to the 8th, we will see..

5 months ago

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Gene Stidham

Great response time. High quality technicians as well, not the bottom of the barrel type that AHS would try to send us. Even when there is a small mixup (first water heater size was a bit short), CHOICE corrected it quickly

5 months ago

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Karen Vincenzi

It is definitely worth the peace of mind that it brings. Whether I call or go online, there is immediate response both from the claim and the professionals that will be assisting us in repair or replacement.

5 months ago

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Bill Hendrickson

I love being able to call and get things fixed! I’m NOT a fan of the Plumber sent out to fix a problem! Made it worse, said it was fixed and cost me $2800! There were several issues in the contract never discussed when we signed up for the protection plan! Not sure if we’ll renew it!

5 months ago

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Melony Clifton

I HAVE BEEN WITH CHOICE SINCE BECOMING A 🏡 OWNER AND HAVE TO GIVE THE COMPANY ALL STARS ⭐️ AND AROUND OF APPLAUSE 👏🏽 FOR VERY EFFICIENT SERVICES! MAKE THE RIGHT CHOICE WITH CHOICE HOME WARRANTY!

5 months ago

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Ellen

Choice has been great. My complaint is with Lancelot's tech, Tom. He informed me that it was written in the contract fine print I would have to pay him $600 to replace the water heater should it need to be in the future. I called Choice and was told this is not accurate. I feel like I would be scammed by Tom if the water heater were to be replaced.

5 months ago

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Sherry Stanley-Holloman

Overall Choice has served me well. I do not care for the rate hikes, but I have been able to use their services on multiple occasions to repair appliances and a couple major systems on my home.

5 months ago

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Debra B.

We switched to Choice Home Warranty after having notsogood results from the warranty company assigned to us when we bought our home. We’ve had nothing but good results with Choice!

5 months ago Edited June 7, 2024

Choice Home Warranty Reviews