Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Gregory

There reputation, and reviews convinced me to give you a try. It has turned out to be a good choice

1 month ago

check_circle

Verified Customer

star star star star star

William Robinson

I received a timely response. And service was provided a day earlier than scheduled. The serviceman was excellent

1 month ago

check_circle

Verified Customer

star star star star star

Barbara

We haven't had any problems at all. No complaint whats so every and we have been with for many years

1 month ago

check_circle

Verified Customer

star star star star star

Susan Liberman

Well thank goodness I haven’t really needed that much service but when I have they have come through beautifully.

1 month ago

check_circle

Verified Customer

star star star star star

RONALD AUBREY

I wasn't home when the technician arrived, however I found his work wonderful, everything is working fine.

1 month ago

check_circle

Verified Customer

star star star star star

Debra Estes

My refrigerator suddenly stopped working. The technician was very helpful and no solution was very very easy.

1 month ago

check_circle

Verified Customer

star star star star star_border

Stephen Vincent

For the most part they have been excellent. Did a great job with my microwave. Did a terrible job with my central vacuum system.

1 month ago

check_circle

Verified Customer

star star star star star_border

William Martinek

They came on time and did a really good job to check out. My appliances. Technicians were the best very happy with choice home warranty.

1 month ago

check_circle

Verified Customer

star star star star star

Dianne Ufret

I made a call , because there was a loud noise coming from my hvac unit. The tech came and checked. No noise now.

1 month ago

check_circle

Verified Customer

star star star star star

deborah and John king

I liked that they did everything to get my refrigerator working in a timely manner. Thanks 🙏🏾

1 month ago

check_circle

Verified Customer

star star star star star

Jason

Quick and easy service, my first claim went exactly as they told me it would when I signed up. No hidden secrets!!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sabrina

Very unprofessional. The company they sent to fix normal wear and tear was just a scam. Only came to collect the visit fee in cash with no receipt and did not attempt to fix anything. I then received an email from Choice home warranty that nothing was covered. This is a joke of a company

1 month ago

check_circle

Verified Customer

star star star star star_border

Brigette

The monthly price and deductible keeps going up without notifying me. If it goes up any higher I will be looking for another provider.

1 month ago

check_circle

Verified Customer

star star star star star

Paul Glassman

Cascade owner Georgi and staff are professional, honest, on time, courteous and knowledgeable. They work fast!

1 month ago

check_circle

Verified Customer

star star star star star

Maryann

They have aways been fair with us,with fair decisions. Trust means a lot,in this world today.ThankYou.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marsha Riggins

When I had my first call for help with my waterheater and paid the $100 for the technician to come over and found my heater needed to be replaced I was rejected because of a water line leak that had been repaired by my previous home warranty, Choice would not replace my heater, I cancelled my contract with wi

1 month ago

check_circle

Verified Customer

star star star star star

Christine Heatley

Customer service was good. Issue was resolved. The company for the repair was great. The technician was wonderful.

1 month ago

check_circle

Verified Customer

star star star star star

Angelo

Great service but in an emergency it’s too much of a wait time for technician can come to residence

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cordell

Customer service is nonexistent. No follow-up or explanation for service calls. Choice Home Warranty may be acceptable in large cities, but small less populous areas, Choice Home Warranty has failed each service call. I will not renew my contract.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony

The sales pitch was good but Choice is a big disappointment. I have a claim for a bad water drain hose on my dishwasher and it's been over a month and the dishwasher has not been repaired. The part is available at home depot but my service tech has been non responsive. Very poor service.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Dohn Glover

I was under the impression that when you say you covered an appliance that’s what you meant not decide your going to give $800 for a $3500 refrigerator… very disappointed in your service !!!

1 month ago

check_circle

Verified Customer

star star star star star

Paul Feige

The service provider that Choice chose for my repair was perfect. The repairman was very knowledgeable and friendly.

1 month ago

check_circle

Verified Customer

star star star star star

Gloria Paul

The last technician was exceptionally great, just keep up this type of service and I’ll past the word around!!!

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Hilda Sifuentes

I had so much trouble finding the status on my claim. I saw it was approved but I haven't heard anything from Home Choice Warranty nor the technician.

1 month ago

check_circle

Verified Customer

star star star star star

Jennifer Hampson

Affordable and upfront information about any claims. User friendly app and high quality vendors for repairs.

1 month ago

check_circle

Verified Customer

star star star star star

Abrahan Brook Marquez

Attended to the problem quick. I have had two warranty calls they were handled quick. Technicians were great

1 month ago

check_circle

Verified Customer

star star star star star

Neil Gross

I have had to set up 2 different repairs. Set up on line was easy. Both times the technicians have been A1

1 month ago

check_circle

Verified Customer

star star star star star_border

Patricia Brown

Only used it once and my concern is told technican are local but the plumber was not. Also, didn’t expect a four day wait for him to come.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan

They gave me a fraction of the cost to replace my range after I had made payments for three years to their company I just thought they could do better. If I had put that money aside myself instead of giving it to them I would have been able to replace my stove and have money left over. I think they are a money grab company. You may have better luck. I have since cancelled my policy with them.

2 months ago

check_circle

Verified Customer

star star star star star_border

Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan

This is a terrible company. They don’t answer their phones. They immediately take the money for the trip charge & do nothing. Ours sat in his truck for 1/2 hour & left. They close out your claim without notice. They don’t fix what you called them for. They say they’ll refer it for approval for repairs & that’s it. Never get back to you. The new scam is they’ll allow you to find your own company to do the work & will reimburse that company then if the repairs have been approved. Do Not do business with this company.

2 months ago

check_circle

Verified Customer

star star star star star

Nevia

Not much to tell. I was checking out the best warranties on line and Choice was on the top, read it and a couple more, then I made my decision on it!

2 months ago

check_circle

Verified Customer

star star star star star_border

RANDALL DAVIS

2 months ago Edited January 22, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Nancy

We like that each repair is a flat rate. We dislike the time it takes to get an appointment. Some of the technicians have been efficient and did quality work. Twice the work was unsatisfactory

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Manuel

We were promised coverage on all systems and appliances, and on the phone I was told that if an appliance needed replaced, a match in quality and function would be made. This was not what happened.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim

I have been a member of CHW for several years. My recent experience with CHW has not been good. The plan I purchased last year was to be improved but it has NOT been improved! The coverage offered recently on our microwave oven was totally unacceptable, I objected and got zero help. The amount offered was supposed to be mailed to me but it has not arrived. R

2 months ago

check_circle

Verified Customer

star star star star star

Ralph

They are the worst company filed A claim in Dec for a washer it’s Jan and Have not been reimbursed or replaced Was the lid it takes 30 days.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judith

Had several visits regarding my A/C system with no resolution. Paid $700 for two visits and a recommended dye check to find a leak. The leak took too long to show up again so a new ticket was charged. New service tech found leak and recommended a coil replacement. Stop leak was added instead. I cancelled my contract after going over a week in Florida without A/C. My system is now low on refrigerant again.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William

Having your call center going over seas is horrible. Most times they follow a script and when you request an Employee in the US they refuse. I had an issue with trying to get another company to fix my washer after the other company visited my home well over 6 times with the problem not fixed in the course of 6 weeks. Family of 7 imagine your family not being able to wash clothes for 1 week now imagine 6 and it’s still not fixed during this writing.

2 months ago

check_circle

Verified Customer

star star star star star

Sandra

Excellent customer service they respond promptly to my call on my problem was solved quickly. Thank you for an amazing job

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Robyn Blair

Waiting to be paid can take a while. Never enough to purchase new or equivalent product. Service can take awhile for them to find someone to try and fix. Guess it would be worth it if you have a lot of things to break, but for money paid for warranty and amount of reimbursement was not worth it for me.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Tricia

When you say you are going to fix something but then tell me it will be a month before you will receive a gift card for it. And I have been without a microwave for two months and that you are not going to install and are home warranty company. I will never say nice things about.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary

I had a very negative experience with the HVAC company Leyvas - technician Jose. He was rude and condescending to myself and my husband. I called about the problem with the humidifier on my unit because it was leaking. He said there was nothing wrong with it. Took my 75 dollars and left. My humidifier is not alright and is still leaking. I’m leering to call again because they may send the same arrogant ass.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Joleen

They will find every loophole under the sun not to pay for repairs. The service techs that they find to take the job are often incompetent. The good companies won't take the CHW jobs so you get stuck with whomever works the cheapest. Don't waste your money..

2 months ago

check_circle

Verified Customer

star star star star star

Tarang

The filing process for claims is quick, response is prompt and never denied a repair service after a claim, would recommend it.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike

I thought Choice was improving until I had a real claim. The company is only paying me a small portion for an appliance replacement which should of been fixed. The lack of customer service and doing the right thing by the customer was not in the conversation. Referring to legal documents and the reason why the would not make an adjustment has really set me back on how awful this company is. I would recommend anyone who is considering this company to run away literally.

2 months ago

check_circle

Verified Customer

star star star star star

Thomas Le

Very good turn around in scheduling technicians for repairs. It’s a good investment to have Choice Warranty as insurance. I highly recommend.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jane

I signed up and paid for 5 years service. My first claim was on December 3, 2025 requesting to resolve a kitchen sink backup. I was waiting for a plumber 5 days. The plumber was not able to find the main pipe and did not finish the job. I never had such problems before and thinking that plumber resolved the problem I gave 5 stars review, but around 10 days I called again. This company did not resolve my claim until today 01/08/ 2026. They do not have professional plumbers and their customer service is terrible. I want my money back.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Debra Harris

It’s hard to talk to a live person and a man answers the phone and practically hang up on me while I’m talking or he transfer me to another robot to talk to. I don’t like that at all!!!

2 months ago

check_circle

Verified Customer

star star star star star

Diane

The service provided was sufficient to solve our problem. The technician was courteous and knowledgeable. Problem was solved.

2 months ago

Choice Home Warranty Reviews