Choice Home Warranty Reviews

This is a terrible company. They don’t answer their phones. They immediately take the money for the trip charge & do nothing. Ours sat in his truck for 1/2 hour & left. They close out your claim without notice. They don’t fix what you called them for. They say they’ll refer it for approval for repairs & that’s it. Never get back to you. The new scam is they’ll allow you to find your own company to do the work & will reimburse that company then if the repairs have been approved. Do Not do business with this company.

Not much to tell. I was checking out the best warranties on line and Choice was on the top, read it and a couple more, then I made my decision on it!

We like that each repair is a flat rate. We dislike the time it takes to get an appointment. Some of the technicians have been efficient and did quality work. Twice the work was unsatisfactory

We were promised coverage on all systems and appliances, and on the phone I was told that if an appliance needed replaced, a match in quality and function would be made. This was not what happened.

I have been a member of CHW for several years. My recent experience with CHW has not been good. The plan I purchased last year was to be improved but it has NOT been improved! The coverage offered recently on our microwave oven was totally unacceptable, I objected and got zero help. The amount offered was supposed to be mailed to me but it has not arrived. R

They are the worst company filed A claim in Dec for a washer it’s Jan and Have not been reimbursed or replaced Was the lid it takes 30 days.

Had several visits regarding my A/C system with no resolution. Paid $700 for two visits and a recommended dye check to find a leak. The leak took too long to show up again so a new ticket was charged. New service tech found leak and recommended a coil replacement. Stop leak was added instead. I cancelled my contract after going over a week in Florida without A/C. My system is now low on refrigerant again.

Having your call center going over seas is horrible. Most times they follow a script and when you request an Employee in the US they refuse. I had an issue with trying to get another company to fix my washer after the other company visited my home well over 6 times with the problem not fixed in the course of 6 weeks. Family of 7 imagine your family not being able to wash clothes for 1 week now imagine 6 and it’s still not fixed during this writing.

Excellent customer service they respond promptly to my call on my problem was solved quickly. Thank you for an amazing job

Waiting to be paid can take a while. Never enough to purchase new or equivalent product. Service can take awhile for them to find someone to try and fix. Guess it would be worth it if you have a lot of things to break, but for money paid for warranty and amount of reimbursement was not worth it for me.

When you say you are going to fix something but then tell me it will be a month before you will receive a gift card for it. And I have been without a microwave for two months and that you are not going to install and are home warranty company. I will never say nice things about.

I had a very negative experience with the HVAC company Leyvas - technician Jose. He was rude and condescending to myself and my husband. I called about the problem with the humidifier on my unit because it was leaking. He said there was nothing wrong with it. Took my 75 dollars and left. My humidifier is not alright and is still leaking. I’m leering to call again because they may send the same arrogant ass.

They will find every loophole under the sun not to pay for repairs. The service techs that they find to take the job are often incompetent. The good companies won't take the CHW jobs so you get stuck with whomever works the cheapest. Don't waste your money..

The filing process for claims is quick, response is prompt and never denied a repair service after a claim, would recommend it.

I thought Choice was improving until I had a real claim. The company is only paying me a small portion for an appliance replacement which should of been fixed. The lack of customer service and doing the right thing by the customer was not in the conversation. Referring to legal documents and the reason why the would not make an adjustment has really set me back on how awful this company is. I would recommend anyone who is considering this company to run away literally.

Very good turn around in scheduling technicians for repairs. It’s a good investment to have Choice Warranty as insurance. I highly recommend.

I signed up and paid for 5 years service. My first claim was on December 3, 2025 requesting to resolve a kitchen sink backup. I was waiting for a plumber 5 days. The plumber was not able to find the main pipe and did not finish the job. I never had such problems before and thinking that plumber resolved the problem I gave 5 stars review, but around 10 days I called again. This company did not resolve my claim until today 01/08/ 2026. They do not have professional plumbers and their customer service is terrible. I want my money back.

It’s hard to talk to a live person and a man answers the phone and practically hang up on me while I’m talking or he transfer me to another robot to talk to. I don’t like that at all!!!

The service provided was sufficient to solve our problem. The technician was courteous and knowledgeable. Problem was solved.

I am so pleased with my choice home warranty! I have used them for several breakdowns! Always more than satisfied with the service! Thank you

I had a water leak. your plumber did not fix it. I hired The Plumber Guy who came and in an hour and a half fixed the leak. cost$528.84. Please reimburse me. Do you have a form I need to fill out? thank you, Thomas B.

You solved my kitchen disposal problem/ replaced it. The repair person was very nice and very efficient and knowledgeable. TY

My experience with the contractors that came out were very professional and friendly. They corrected the issue and the work was done properly.

I would recommend this home warranty company to all whoever is looking for it.They processed all my claims in timely manner.

They don't just send anyone, they send the best. They are prompt, polite and ready to serve. Worth every penny I pay on both of my homes!

Had my furnace checked and it was not in good condition,after they checked it said to replace it no questions asked I give them a 10 out of 10.

I was very happy with the service man that came out! I was concerned about the time that it took Choice to get a service person to my home. It was almost a week.

They never ask questions and are very prompt in getting someone to fix the problem. Can you let me know when I need to renew?

They were cheaper then other companies but to get a human represantative to talk about a problem is practically impossible. You get to talk to the machine and the machine doesn’t understand you often. Service is not good

Very satisfied with the service that I received from the technician. Excellent service and thank you very much for your assistance

They have been great! I had a pipe break and they was out the next day and had it fixed. It would have cost me almost 450. Thanks choice!

Cause I had speed services LLC come out to serviced my dryer the dryer needed a part never came back out to fix it, home choice warranty close out my service, I guess they thought that the dryer was fix, any other time home choice send out email telling you that your part is in that speed services will send you out text telling you what time and date they will be out, nothing was done on either part

My dryer stopped working, so I contacted Choice Home Warranty. They sent a technician who diagnosed the issue as a bad motor and said he would order the part and replace it. Instead of completing the repair, CHW decided to issue me a gift card to purchase a new dryer. The problem is that they only offered $349 — you cannot buy a comparable dryer anywhere for that amount. On top of that, they told me it would take 30 days before I even received the gift card. That is completely unacceptable.

The service technicians came when promised and resolved the matter. I believe I would have paid more to have a plumber snake our sewer lines. I am glad I have Choice Home Warranty.

I only went with this company because they continued to reach out to us on several occasions and promised that would give the discount and the 1 month free...never happened! Also a lot of the contract is in tiny writing and they know people are not reading it, yes to our ignorance...the customers, but you just believe that most companies are honest

Easy to file need for service - prompt response from repair facilities locally - I've been very pleased Choice Home Warranty the two times I've needed repairs.

I purchased this warranty to have peace of mind, what I got was when something went wrong was not peace of mind. It took a week without a refrigerator before a tech even looked at it. My biggest complaint is the so called replacement. You didn't replace, I replaced. I had to go buy a new one, dispose of old. I bought a smaller fridge with less features which was $1600.00 and you reimbursed $818.00. You suggested Lowes which is 100 miles away, who doesn't deliver to me. Even if I used them, their cheapest fridge in the style I had would have been the same price of $1600, It also took 6 weeks to receive reimbursement. Now, with this said, is this what you would call peace of mind?

I placed a claim on my furnace on Nov. 11th. They sent someone from Fusion to inspect my furnace. They reported that there was an electrical surge that shorted out my thermostat and that I needed to replace it myself. I had my furnace looked at by someone that checks my furnace every year and he found nothing wrong with the thermostat. The thermostat would read only 66 degrees with the filter in and the furnace would not start. He pulled the filter out and and the furnace started running and the thermostat went up to 71 degrees. I had to run my furnace without a filter to get heat. I called Choice Home Warranty and told them what we found. They wanted me to send them what my technician found. I had a HVAC technician from Four Seasons inspect my furnace and he found a cracked heat exchanger my furnace. According to Illinois state law, when a HVAC finds a crack in the heat exchanger, they have to shut off the furnace to make sure carbon monoxide isn’t leaking from the furnace. The furnace had to be fixed or replaced before it could be run again. I had a second furnace with the same cracked heat exchanger so the technician from Four Seasons had to shut that furnace off too. This was at about 9:00 a.m. the morning of Dec. 16th. Since I couldn’t run either furnace with cracked heat exchangers and both furnaces were over 25 years old, I decided to replace both furnaces. Installers from Four Seasons came out about 1:30 p.m. the same day, Dec. 16th, to install two furnaces. On Dec. 17th I sent Choice Home Warranty a copy of the diagnosis that Four Seasons gave me and pictures of the cracks in the heat exchanger of the furnace that was covered by Choice Home Warranty. I heard from Choice Warranty on Dec 18th and was told that I should have sent them the diagnosis first and then had them send out someone to inspect the furnace. They said that since I didn’t do that, they couldn’t pay me any thing toward the purchase of my furnace covered by them. I live in Chicago where the temperature was very cold and my furnaces had been shut off since 9:00 a.m. on Dec. 16th. Therefore I felt it was an emergency and that I couldn’t wait until Choice sent someone out to recheck my furnace. I had to get furnaces running to get heat in both apartments in my two-flat building. I paid over $8,000 for each furnace. I didn’t expect them to pay the total $8,000 for the furnace covered by them but I expected them to pay something. Very disappointed since this was an emergency situation.

I chose them upon purchasing the home. First claim went ok with getting my stove repaired. Then I had a Freon leak on my AC coil. They wanted $6000 +or- to replace the complete system. I found the compatible air handler and got all repaired for $1400!! Lost faith!

Choice Home Warranty was very upfront in making repairs and scheduling. But I felt repair people were just doing what was necessary to keep water heater working, along with AC. Not sure water heater is truley been fixed. Typical insurance decisions.

Excellent support. I especially value the responsiveness of their support team—whether clarifying coverage or scheduling service, they are prompt and helpful.

Up until now, they have upheld the terms of the contract and took care of the issues that I had. Now I feel like I’m getting the run around. I paid for major appliance coverage. My refrigerator failed and they would not hold up their contract repair or replace with comparable features and capacity. They would not send me a replacement refrigerator. Instead they offered me $800 store credit at Lowe’s. I cannot get a full sized refrigerator with ice and water in the door for less than $1000. They agreed to send me a check for $818 and said it would take 30 days to receive it. I’m still waiting 2 months later.

I thought I had a contract with choice home warranty that I only paid $75 for repairs and only paid so much a month but when our microwave went out I had to pay $100 and they raised my monthly cost. I don't feel this is a very good practice but however the technicians were great and done a great job.

Choice set me up with a company that would help me with the problem. And the gentleman they sent was kind, concerned with my problem and explain the problem.

They take care of claims pretty quick and keep you informed about the contractor chosen for the job, the problem is usually taken care of satisfactory

I had a frustrating experience with Home Choice Warranty. Their response was slow, and they initially denied coverage for my furnace despite cracks found by a reputable service. While the claims process is quick and easy, the quality of their service providers seems lacking, leading to repeated issues. Overall, I'm disappointed.

I submitted my claim and it took a few days for a technician to reach out. However, the coverage isn't comprehensive, and the technician took a long time to address my issue without any follow-up. Overall, the service could use significant improvement.

I had some issues with customer support regarding my washer, as they struggled to find parts. Eventually, they provided me with a store credit, which was insufficient for my needs. However, the service for my oven repair was excellent. The technician was prompt and resolved the mix-up efficiently, completing the job satisfactorily.