Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Alicia Nua, AS

I had mixed experiences with customer service. While they usually respond, I often face delays and have to wait for callbacks. My recent plumbing issues were frustrating; the first appointment had miscommunication, but the subsequent service was much better. Overall, it's been a good experience despite some initial challenges.

5 months ago

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Verified Customer

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Julie Nua, AS

Terrible experience with Choice Home Warranty. Customer support is lacking and difficult to understand. I had issues with a service provider who did not fix my bathtub sink, and the company showed no concern for the poor service. Local companies offer much better and faster service compared to this big corporation.

5 months ago

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Verified Customer

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Pamela Nua, AS

I've had a positive experience with their warranty service. They honored my repairs and handled several claims without issue. I had a garage door motor replaced efficiently, and most of my claims have been covered. However, there was one instance where a claim was denied due to cleaning issues, which was disappointing. Overall, I'm satisfied.

5 months ago

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Verified Customer

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Barbara Nua, AS

I had minimal interaction with customer service since most was done online, which was straightforward. My recent experience with refrigerator repair was excellent; the technician had the necessary part on hand and fixed it quickly. However, past experiences were frustrating due to delays in part arrivals. Additionally, I faced plumbing issues that required attention, but overall, the service has been hit or miss.

5 months ago

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Verified Customer

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Daniel Nua, AS

I've had mostly good experiences with my appliances, but I faced issues with my garage door opener that they wouldn't fix, leading me to buy a new one. They did fix my washing machine, but there were delays due to missing parts. On the bright side, my refrigerator and dryer repairs were handled promptly. Overall, mixed feelings about the service.

5 months ago

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Verified Customer

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Anonymously Nua, AS

I had a great experience with customer support; everything was straightforward online. When I needed to use my warranty for the furnace, the company replaced the entire system without hassle. My refrigerator repair was also quick, as the technician had the necessary part on hand. Overall, I'm very satisfied with the service!

5 months ago

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Verified Customer

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Pam Nua, AS

I had a mixed experience with the service. While the technician who came to fix my garage door was excellent—very customer-oriented and detailed—I've faced issues with claims. They often find loopholes to deny coverage, like rust on appliances, which seems unfair for general maintenance. Overall, quick scheduling but frustrating claims process.

5 months ago

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Verified Customer

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Denise Nua, AS

I had a frustrating experience with the claims process. Initially, they took too long to respond after a flood in my house. While filing claims online was easy and I got connected quickly, the quality of service from the hired companies was disappointing. I've faced issues multiple times, including a dripping kitchen faucet that needed attention.

5 months ago

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Verified Customer

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Cathy Nua, AS

I had mixed experiences with the service. Initially, they repaired my microwave and garbage disposal well, but I faced issues with a leakage that they addressed. However, when my garbage disposal broke again, I was uncertain if it was their fault and had to call them back for a third service. Ultimately, they did a great job fixing it.

5 months ago

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Verified Customer

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Elizabeth Nua, AS

I've had a frustrating experience with my air conditioning claim, as it's been almost a year without any updates. However, when I call in, the reps are quite helpful. I currently have another claim for my hot water heater, and a technician is scheduled to come soon. Overall, my experience has been mixed.

5 months ago

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Verified Customer

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Anonymously Nua, AS

I had a positive experience with the service; they were quick and courteous in addressing my needs. However, I faced an issue with my air conditioning claim being denied, which resulted in unexpected out-of-pocket expenses. Overall, the prompt service was appreciated, but the claims process was disappointing.

5 months ago

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Verified Customer

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Maria Nua, AS

I had a leak in my bathroom, and the plumber they sent out was prompt and efficient in repairing it. I’ve only used the service once, but I was very satisfied with the outcome. Overall, a reliable experience!

5 months ago

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Verified Customer

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David Nua, AS

I had a frustrating experience with the service. The technician took a long time to address the issues, and there was no follow-up on the problems I raised. It felt like they didn't cover everything I needed. Overall, I was disappointed with the lack of efficiency and communication.

5 months ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with the service. While I found the response time for my garage door repair to be quick and satisfactory, the delay in getting someone for my water heater replacement during an emergency was frustrating. Overall, I've had good service, but there were some hiccups that need addressing.

5 months ago

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Verified Customer

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Mark Nua, AS

I've had a positive experience with customer support. They were quick to address issues with our air conditioning and stove, employing professionals to fix everything efficiently. Additionally, when we had a problem with our furnace, the warranty company replaced the entire system without hassle. Overall, I'm satisfied with their service.

5 months ago

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Verified Customer

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Gladys

My experience with the repair of my oven went very well. Repairman was polite, efficient, and came reprepared for the hitch that came up. I highly recommend JJ from the Whirlpool repair

5 months ago

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Verified Customer

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Edward Sutphin

It is ok but I think with the hidden cost it is a lot!!! When making the claim for a hot water heater o understand the 75.00 service charges! Bit when the plumbing company came and assessed the problem there was a 200.00 charge for fittings and such on top!! Not sure I'm going to keep the policy! With all the monthly charges and extra hidden fees I could have gotten one and installed it myself! For less money!

5 months ago

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Verified Customer

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Jonathan

Price is cheap, but you get what you pay for. I don't think the warranty is a great value. I paid as much to replace my water heater through Choice as I would have had I just bought a new one on my own, and I didn't even get to pick what I wanted. The jacked up labor price that the company knew I had to pay was the same price as a new water heater including installation. It was mildly useful for replacing the magnetron in my microwave though. That was only $75 total and was very smooth.

5 months ago

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Verified Customer

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Jill

Initially, when I contracted with Choice Home Warranty it was great! Then I started having problems with them finding a technician if I filed a claim. However, the last claim I filed for a problem with a toilet, a technician picked up the ticket and fixed the problem in just over a week.

5 months ago

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Verified Customer

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Janice

I’ve used this company for 11 years since I moved to this area. Overall, they are responsive and helpful. I have had a few problems with some of their vendors not fixing problems the first time and had to face them back to complete the work.

5 months ago

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Verified Customer

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Wendy

I like that it's easy to file a claim and to get ahold of customer service, but I wish that they would not require you to pay the service deductible up front. I would prefer to pay the service deductible at the time the technician arrives.

5 months ago

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Verified Customer

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Stephanie

We needed our refrigerator fixed. On the day of the appointment, the service provider never showed up. The second time it was scheduled, the provider called in sick. Finally, the 3rd time, the fridge was finally fixed and the provider did a decent job. Choice needs to find better service providers because Electrolux/Frigidaire were very unreliable.

5 months ago

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Verified Customer

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Joe Martinez

For the service and the people that represent the company with there experience technical staff ..I’ve recommended you to my neighbor for your services and professional prices

5 months ago

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Verified Customer

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Everette Or Janice Miller

Scheduling of service and the quality and professionalism of the service providers as compared to previous home warranty company is unmatched. Excellent providers and excellent results!!!

5 months ago

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Verified Customer

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Carolyn Fredrickson

Choice Home Warranty met our needs. We purchased a home with appliances ,some dated . We were very pleased with the service we received. Serviceman (Alex) was knowledgeable and was very professional.

5 months ago

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Verified Customer

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R L Fisher

Most recent experience was outstanding. Fixed my (refrigerator) freezer using a fantastic company. Highly experienced and skilled, professional and friendly. I am very pleased.

5 months ago

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Verified Customer

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Barbara Parham Bowie, Maryland

I chose CHW based off of years of successful experience.

1 week ago

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Verified Customer

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Teresa Easterly Buford, Georgia

We have been very pleased with the 2 service calls.

1 week ago

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Verified Customer

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stefan diculescu Miami, Florida

Professionalism, courtesy and knowledge.

1 week ago

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Verified Customer

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Martin Berbusse Memphis, Tennessee

Service has been good, prompt. No issues

1 week ago

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Verified Customer

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Carolyn Grana Orlando, Florida

I had a problem. Richard fixed it. I’m very happy.

1 week ago

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Verified Customer

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John Rivera-Rivera Houston, Texas

Awesome fast and good service. Excellent costumer service.

1 week ago

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Verified Customer

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Kendall Price Atlanta, Georgia

So far, so good! Thank you for the excellent service.

1 week ago

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Verified Customer

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Shirley Turnbull Kissimmee, Florida

Fast response with sending a vendor out.

1 week ago

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Verified Customer

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Hamila Tabaie Los Angeles, California

Quick responses and professional vendors

1 week ago

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Verified Customer

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Constance Nutter Hesperia, California

Great customer service Works around your schedule

1 week ago

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Verified Customer

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Elisa and Nester Ayala Charlotte, North Carolina

Resolved repairs quick and technician was professional

1 week ago

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Verified Customer

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Linda Rosenfeld Hesperia, California

I don’t feel they were worth 5 stars at my last experience

1 week ago

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Verified Customer

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Alyssa/Ally/Brayden Farmer Keller, Texas

Recommendation and coverage compared to price of policy

1 week ago

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Evelyn Wagner-Wright

I have subscribed to other home warranty companies and did not have positive experiences. I called in and Chris, the customer service representative, was pleasant, responded to my questions, then offered additional information about CHW. This information was not readily available to me on the site that I was looking at. I appreciate the thoroughness of Chris and his patience as I secured payment. I pray that future interactions with CHW will be pleasant, professional and honest.

3 months ago

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Bruce Desorda (Mr Bruce)

It was easy to start a claim, talking to a claim specialist explaining what my issues were. I was submitted same day. I better response that somebody will take care of the problem. Service state was scheduled. Technician showed up as scheduled exactly what the problem was took care of promptly knew exactly when you’re doing how then 40 minute time very happy with your response and the service.

3 months ago

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Priscillia Johnson

I was nervous at first using this company after having a not so pleasant experience from another company but it turned out to worth it. From the time my claim was submitted to time of work completion by Colin from Zion Roof and Restoration LLC it was a total of 4 hours and I'm very pleased. Thank you so much for the GREAT support provided by your company.

3 months ago

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Verified Customer

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Robert

There was a long period of time (3 weeks) to begin the evaluation and/or repair process. Once done with that initial appointment, we once again waited almost two weeks for another appointment to occur. The end result was a unrepairable fridge/freezer unit because a very small fan inside the unit failed and could not seem to be repaired or replaced. The fan was 'toy-sized' and probably cost about 5 dollars to make somewhere overseas, but I ended up spending more than a thousand dollars to replace the fridge/freezer. Admittedly, the unit was around 22 years old, and the cash settlement to me was probably quite generous considering the age of stuff involved. I'm just disappointed that a part so cheap can lead to my replacement cost. I am not being critical of any person involved, just bummed about the time overall, and the unavailability of the fan unit.

6 months ago

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Verified Customer

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Frances

I was very pleased with the repair of my dryer. It is working and drying clothes very well. I am satisfied with the replay of my air conditioner. I’m not sure about the quality of the machine compared to the one I had, but it is cooling well. Thank you for getting them done in a timely manner.

6 months ago

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Verified Customer

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Linda

I was disappointed when I made my request of a non-working microwave. I gave the model number and another #to the agent and she informed me that a GE representative would be contacting me. Three and a half weeks later he came. He never even opened the microwave. He immediately told me it would need to be replaced as they didn't even make the parts anymore. Seems to me that could have been determined when I made the original request. He said I would hear from you guys as to what you would do. I did hear about 15 minutes later. I was informed that I would get a gift card to Lowes for about $190. I had to go and buy a microwave and pay the additional cost plus instalation and dispose of the old one. I was also offered a check to me and allow me to buy the microwave wherever I choose. Today, about two months after the original request I got my microwave. It cost over $400. It is exactly like the one I had. Then to add insult to injury I still have not received my check from CHW.

6 months ago

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Verified Customer

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Joseph

I have needed 2 appliances repaired and for each one an appointment would be set up with a technician within 24 hours. Very responsive and professional. Each appliance was fixed in a timely fashion. I'm very happy we chose Choice Home Warranty!!

6 months ago

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Verified Customer

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Richard

Pleased with choice but I've been waiting almost 3 weeks to replace my refrigerator. I called a few days ago and was told it could be another 30 days. I accepted the offer but so far it's gone nowhere. Please help. Thank you Jeanette deleva 2161 Nw 55 ave rd Ocala fl 34482 770 241 3696

6 months ago

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Verified Customer

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William

The technician was dispatched out assessed the situation and realized he needed parts. He ordered the parts to make the repairs and rescheduled for the following Tuesday. He arrived on Tuesday and made the repairs and the dryer works like new!! Thank you very much Choice Home Warranty!!

6 months ago

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Verified Customer

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Rajiv

I have two situations since i bought my home and thankfully I had gotten the home warranty at my friends recommendation from Choice. It was great to be fully covered and very easy to report the issue and schedule an appointment online.

6 months ago

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Verified Customer

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Twyla

Several years ago my neighbor told me how satisfied she was. I've been with Choice for a little over 4 years. I haven't had a lot of claims; however, every claim was handled quickly. Professional repair companies responded and quality repairs made.

6 months ago

Choice Home Warranty Reviews