Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Kenneth Love Ashburn, Virginia

The Technicians that came diagnosed and fixed the issue with my appliance were professional and efficient. They completed the task in a timely manner.

2 weeks ago

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Dennis Murillo Denver, Colorado

We had an issue with the plugs in the Master bedroom we called CHW made a claim with in 24 Hrs a service man came out and fixed the issue , Very pleased both service person and CHW. Keep in mine we called on a Sunday

2 weeks ago

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Jane Smith RDH San Jose, California

A/C goes out, we live in Arizona, put in Choice claim and service request and after an entire weekend we get notice that no company has picked up or request for service. Over a week until technician finally came out. Technician was wonderful.

3 weeks ago

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Robert Hessler Miami, Florida

This was my first claim through Choice concerning my HVAC system. They located a technician who could and would fix our problem 30 hours later. We are cool again

3 weeks ago

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JAMES EVERSON Birmingham, Alabama

The technician that came out was very respectful and helpful. However, communication was not very good between CW and the vendor. CW stated it was waiting on the vendor to send part information to order. It seems to be no urgency on either party to get my HVAC repaired in a timely manner. Four days after the technician came out there is no progress on my claim and the temperature is rising next week.

3 weeks ago

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Leroy Wilson Austin, Texas

Prompt response to my claim. They assigned a knowledgeable tech. The tech explained what he was going to do and was very efficient. He cleaned up after himself and was very polite and courteous.

3 weeks ago

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J & M Maher Georgetown, Texas

The response was good and the Technican. Knowledgeable. The part needed to repair the ice maker was not available. The Tech Gerry rigged a fix with the caution it might not hold.

3 weeks ago

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Linda M Ewing Township, New Jersey

I have an emergency situation that the company doesn’t seem to be able to address. My refrigerator is not working and I have already lost food, yet I’m being told that the e-card for a replacement will not be available for 30 days. What am I supposed to do in this extreme heat as a senior citizen, without the ability to prepare food or hydrate properly? This is very disappointing! There should be a way to expedite this claim!

4 weeks ago

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James tyberyus Kirk Los Angeles, California

I don't use it often ( thank u good ,) but when I call they are efficient , fast and fix the problem in NO time so thank you I really recommend it to anyone

4 weeks ago

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Erik K Boca Raton, Florida

On August 3, my Choice Home Warranty agreement became active. Ironically, on that very day, our main air conditioning unit stopped working. Murphy's Law certainly applied. I immediately submitted a service claim. Although the AI claims system was slow to respond, my claim was eventually processed and a work order was sent out. On August 4, an HVAC company accepted the assignment, and a technician was scheduled to come to our home on August 5. The technician arrived as scheduled and immediately began diagnosing the problem. After multiple attempts to reset the circuit breaker and replacing the capacitor, it was determined that the compressor had completely failed. Later that same day, I was notified that Choice Home Warranty had denied my claim and would not cover the compressor replacement. I disagreed with the decision and requested that my claim be reviewed again. I then received an email informing me that I had been assigned a case manager who would be my single point of contact. However, to discuss the denied claim, I was required to schedule a 15-minute appointment through an online calendar. The first available appointment was 11 days away. Waiting nearly two weeks to discuss a denied air conditioning claim during one of the hottest months of the year is completely unacceptable and demonstrates poor customer service. The reason given for denying my claim was that, under Agreement A2, my air conditioning system was allegedly not in proper working order before the warranty became effective. That is simply not true. The unit was operating normally until the day my warranty became active, when it unexpectedly failed. I had absolutely no reason to delay reporting such a significant issue. In Georgia summer heat, a functioning air conditioner is essential for the comfort and safety of my household, and I reported the failure immediately. I am giving Choice Home Warranty 1 out of 5 stars, and that's only because the technician who was dispatched was prompt, professional, and accurately diagnosed the problem. If half-star ratings were available, that is what I would have given. My experience with the claims process and the denial of coverage has been extremely disappointing.

4 weeks ago

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Verified Customer

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Anne Pappalas Loxahatchee, Florida

I’m not getting the feedback as I thought I would. I’ve had technicians come to repair but am not getting follow up from Choice. The communication between repair company and technician may also be a problem, one tech didn’t seem to know we were using Choice… I’ve had my refrigerator looked at and it needs a costly repair… I haven’t heard from Choice if they would cover the cost. I am to receive reimbursement for the broken microwave … it’s been 2 weeks and still no response from Choice.

1 month ago

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Verified Customer

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Doris Shoulders Birmingham, Alabama

Most efficient service that I ever had I’m sorry I didn’t choose you all before now. The technician done a great job. I will refer to others.

2 months ago

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Verified Customer

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Cathy Ray Dallas, Texas

I was impressed with the quickness of the response from Choice and also with the service and knowledge of the technician.

2 months ago

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Verified Customer

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Jaclyn Marissa Staten Atlanta, Georgia

I have high regards for Choice Home Warranty !! I have referred to all of my friends and family.Choice Home Warranty to my fri

2 months ago

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Verified Customer

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Shailesh Amin Houston, Texas

Had a first good experience with my first service scheduled. So no complaints yet, let’s hope the future services are as great as my first one😊

2 months ago

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Verified Customer

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Sean Allard Phoenix, Arizona

You guys have been great but my last repair isn’t even complete. I’ve left several text messages. I got a text back and a call back saying they’re waiting for the part which was supposed to be in on June 26. I have been without a freezer since 18 June, it is now July 3 and I will not get returned calls or text from the repair person who was supposed to fill this order. I am very upset.

2 months ago

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Verified Customer

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Antonio Dallas, Texas

I had a noise in my garbage disposal and I set up an appointment paid $85 for somebody to come in and tell me there was a piece of trash in there now I know that's still a service call but a company like y'all's or CHOICE HOME warranty whoever would imagine would say you know don't worry about it just watch it but now they charge me $85 to take out a piece of trash. I think they could've done that as a courtesy but maybe that's just me very dissatisfied with that column I'm thinking about going with the competition not just that reason though.

2 months ago

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Verified Customer

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Ms. Stanley San Antonio, Texas

Choice is a Great warranty company. The price is reasonable and the technicians are qualified. The technicians are experts..

2 months ago

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Verified Customer

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John Chapel Hill, North Carolina

I’ve had many warranty companies by choice is the best. i’ve had Plumbing HVAC issues and they resolved them with little to no problem.

2 months ago

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Verified Customer

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Greg Atlanta, Georgia

The process is easy to access and coordinate. Staff is professional. I would recommend Choice Home Warranty to any home owner.

2 months ago

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Verified Customer

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Hugh Jacksonville, Florida

It has been over two weeks ago since I saw the repair man. He said he had to order a part. I understand that however no communication from him would be appreciated to determine how long it will be before repairs.

2 months ago

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Kara B Evans, Georgia

I had an issue with the motor in my garage opener. I was concerned about the garage door not locking & I asked Choice to expedite the request and they did. The company they choose was excellent!

1 month ago

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Stacey Odenat Houston, Texas

It is worth it because they brought a quality repairman to fix my appliance. One phone call reduced the time required to get quality, reliable help. Repairman was excellent and gave advice to keep appliance working.

1 month ago

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Arun Chandran Gaithersburg, Maryland

For the most part, they have been very good. The service call fee need seems to have narrowed down to each entity now a days.. an example, a washer and a dryer is now treated as two different entities, which was not the norm earlier..

1 month ago

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Carla Sohn St. Louis, Missouri

I have had this service for almost a year and have been disappointed. I took out the warranty to help me deal with home things on my own. My first claim was on our furance. The tech came said it was fixed only to have it do the same thing right before a holiday and no response from the tech. My 2nd experience was on a water softner, only to be told they do not really cover eatersofteners. However the sales man did get us a $350.00 check but that no where covers a new softener. Next is a refridgerator, The tech came while the ice makeer is making ice it is not dispensing. Once again you cannot get ahold of any tech to come back out to finish fixing it. Then last the dishwasher. Service came after bad communication on time. Not here but 20 mintues or so. The warranty company denied the claim. The tech charged my for the whole service fee not just my contracted amount. I did argue but when 2 men are standing in your kitchen, I was not sure what to do. I paid and now am goign to fight witht eh warranty company. To say my experience has been great is a no.

1 month ago

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Brutus New Berlin, Wisconsin

Setting up the process is always easy; unfortunately, the contractors contact me directly, rather than calling my tenant concerning appointments, scheduling & arrival times. I constantly ask that the contractors reach out to the tenant, but for some reason it never works out. Other than that, Choice is a great service to use.

1 month ago

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Avis May O'Fallon, Missouri

My issues at this time are with the technician that came to my house, and CHW's response. I submitted a review of the service provider, but after giving this experience some more thought, I should have been clearer about how things went. The man was nice, appearing respectful. However, as soon as he walked in the door, he wanted me to pay him the service call fee. That was off-putting. He then went on to tell me that my system was too dirty to do anything, and that he had to inform CHW and get the response before he could do more. I looked up this guy's business, which is operated out of his house. Not that there's anything wrong with that, but I now see that all he planned to do was get the fee and do nothing else to help me. His assessment was based on the filter in my furnace. He didn't show me anything else that supported his inspection. He also didn't leave my situation the way he found it, although he claimed he did. I gave him a new filter, but all he did was pull the previous one out and left it out. He put the panel back, and left the furnace off. The air conditioner was giving a little relief, but once he turned it off, nothing. I trusted that he left things the way he found them, but I didn't know until the next day that he didn't. This past week has had heat indices over 100 degrees, so after CHW denied any further assistance to me and my 81-year-old aunt who lives with me, I had no choice but to find and pay for help elsewhere. I understand that system and appliances have to be maintained and kept clean to meet CHW's criteria for replacement, but I was offered no more direction, instruction or help from CHW to get my problem resolved.

1 month ago

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Loretta Jackson Sacramento, California

Registered my claim on line and it was extremely easy. The procedure went so smooly I was very impressed. Very happy with the complete processed. Happy we have Choice Home Warranty.

1 month ago

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Sandy cader Atlanta, Georgia

I like the new program where you can call your own repairman, instead of waiting for days for chw to find you someone. This method has speeded up repairs a whole lot for customers.

1 month ago

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Jeff Beaulieu Chapel Hill, Tennessee

Put in a claim to repair my refrigerator that wasn’t cooling. After putting in the claim I was virtually left alone to try and figure out who and when someone was coming. I had to call CHW several times only to have them say they don’t have a a repair day or person to fix my fridge. After 10 days I got it scheduled and fixed byLG. CHW gets 3 stars only because i only paid $70 for the repair

1 month ago

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Jana Courts Bentonia, Mississippi

Everything was great! The staff was very helpful in filing a claim for service on my refrigerator ice maker. The technician, from Bodewell, Brandon, was professional, courteous and , knowledgeable.

1 month ago

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Liza Alano Lakeside, California

After a disappointing results from the past, due to the repair service that was assigned. Today, it isn’t the case. The repair tech communicated, prompt and fixed the issue right away.

1 month ago

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Patricia McAllister Raleigh, North Carolina

The serviceman called twice, once to let me know he was on his way, and again to tell me he was 10 minutes away. He explained the problem and told me how to avoid future problems with my washer.

1 month ago

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Denise Griffis Sacramento, California

The technicians were great! Choice Home Warranty (CHW), however, is a shell game that spends a lot of effort to come up with ways not to pay while renewing your contract without notification. Starting in February I received several phone calls and emails advising me to contact them before my contract expires to avoid losing the coverage. I had no desire to renew it so I chose not to make contract and allow it to expire. Then low and behold a review of my bank account showed they had upped my monthly charge and continued my contract. Seeing that, I figured if I'm being billed, I might as well put it to use only to find out they also upped my service call fee by $25 per appliance. I left American Home Shield (AHA) a couple of years ago because they did not have many technicians that service my area. However, when I did need them, I was only charged a single service charge regardless of how many appliances the technician came to work on. It cost $300 for the CHW technician to service three appliances whereas it would have only been $100 with AHS. I had a total of 4 items serviced, the LG Technician dealt with my dishwasher. Once I explained the issue and provided him with the model number, he ordered the parts he would need then showed up and fixed the issues without needing a return trip. Strongly recommend him in the future. The GUMRUS LLC Technician made the effort to change his schedule to accommodate mine. He then came in and spent time diagnosing the issue(s) with each appliance, fixing what he could then move on to the next. The cooktop and dryer both required for him to order parts, so we'll see how long those take to come in. However, I found him to be professional and efficient. CHW denied replacing the collars on the dials of the stove top, claiming it was normal wear which is not covered in the contract that caused their issues. The clips that hold them in place have broken off, so that is technically the failure of a part just as much as the igniter, which by the way gets much more use than a stationary collar, failing to spark. This is not the only time they used the "normal wear" clause to deny a claim. After this series of repairs are completed I'll be looking for a new home warranty provider

1 month ago

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Joseph Alvey Las Vegas, Nevada

Sam was on time, polite, & friendly. He anticipated what the issue was with our ice maker and brought the part with him. As soon as he received approval from CHW he replaced the part & it’s working great!

1 month ago

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Karen Harrisburg, North Carolina

The company's technicians were very pleasant and professional. They diagnosed the problem with our garbage disposal quickly and replaced it with a new one while they were here.

1 month ago

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BARBARA Chicago, Illinois

I believe the cost has gotten a bit costly. The monthly fee went up and so did the Service Call fee go up. Lower the cost to make it more affordable - as a Senior money is tighter then ever. Please lower the cost a bit.

1 month ago

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barbara Nova Ruskin, Florida

The technician was terrific. He had a computer that told him what the problem was and he fixed it right away. Chad was personable, efficient and right on point. We are very grateful. Our washing machine is working perfectly.

1 month ago

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Robert Carroll Davis Wye Mills, Maryland

My experience with your sales representative (Tom) in Madison, NJ was excellent. He explained the program for seniors to me and it appears to be the best situation for us. I am looking forward to working with Choice.

1 month ago

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Deborah Lopez Lincoln, California

Claim was filed and contractor was identified quickly. Within 24 hours I was contacted by the electrical contractor and Tye B. with LIT ELECTRICAL was at my house the next day.

1 month ago

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Debbie Flanzbaum Framingham, Massachusetts

The electrician did a great job. He was very thorough and made sure the area he repaired was clean when was done. He answered all my questions and concerns. I also appreciated that he texted me with a lead time of arrival.

1 month ago

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MICHAEL THOMAS Palm Bay, Florida

This was the first time I have called for a repair. I was very surprised how fast they scheduled for my repair. The serviceman was right on time and completed the work needed. Impressive!!!!

1 month ago

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Bill White Brandon, Mississippi

Justin M. was excellent and I wanted to find a more affordable home warranty as opposed to AHS which has tripled in cost in 5 years. and the plan by Choice is much more affordable and better coverage.

1 month ago

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Steve Growe Detroit, Michigan

Make VERY diffilcult to obtain service in a time of crisis.almost 100,000 without power and or AC in some of the hotest weather in years and CHW FAILED to connect to a service provider in a reasonable time. When I opted to go direct it was 5 DAYS later. Service was fast , professional and partially complete but the rquirements to finish were NOT made clear. Still NOT sure if they were subnmitted correct. CHW while you provide a valubale service you need to REALLY understand the difference between a normail claim and an emergency!

1 month ago

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Elizabeth Oviedo San Diego, California

I super loved that technician showed up with replacement parts in his car. I thought he would have to order and be without refrigerator for another week. That is great service! Thank you

1 month ago

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Verified Customer

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Roger Young Ritzville, Washington

Warranty service has been good except when a covered piece of equipment had to be replaced. In the case of replacement, warranty companies, make it easy to pay extra for an upgrade if wanted. Choice does everything they can to prevent a reasonable upgrade path warranty

2 months ago

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Verified Customer

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Kendall AND McKenna O'Neill Clearwater, Florida

I did not “choose” to work CHW. It was insisted upon by my realtor even after telling them I would rather purchase the property without a home warranty. I only took it because it was paid for by the seller. I’ve had horrible experiences in the past with home warranty companies and this is no different. Sure, they’ve fixed about 3-4 items that were covered, but they changed the meaning or interpretation of their own language in their contract to weasel their way out of covering other items. I would much rather prefer to contract and bid my own repair people instead of paying a $75 fee then wait 3-5 days for a tech to come out and do bare minimum repair work.

2 months ago

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Verified Customer

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Susan Hakala Los Angeles, California

Completed the job in a timely manner. Fixed the problem and knew immediately what the problem was. Very good customer service and communication prior to arrival!!!

2 months ago

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Verified Customer

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Theodora Disbrow Las Vegas, Nevada

I am not to happy that I have to paied 2700 to replaced my water heater because you guys got the note from the Plumer they suggest to replace a new water heater and you only reimburse 200 dollars that not right

2 months ago

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Verified Customer

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Sue and Richard Maga Allison Park, Pennsylvania

Excellent. My garbage disposal broke, leaking. All I had to do was get a bucket and call choice. They handled the rest, replaced the disposal. Love choice!

3 months ago

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