Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Carmen Curet Budd, Illinois

The price and coverage aligned with my budget and expectations.

2 weeks ago

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Gloria Kennedy DeSoto, Texas

I have had quick response when there is a service needed at my home.

2 weeks ago

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Mark Wrysinski Fort Worth, Texas

Because I wanted a good warranty service and a cheaper price and choice was highly recommended

2 weeks ago

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Abby Crowley Crownsville, Maryland

We have used other companies. Choice is the best in every way.

2 weeks ago

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Sharon Irwin Equality, Illinois

Very prompt in finding a repairman and setting up appointment.

2 weeks ago

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JoAnn Weimar Los Angeles, California

Reputation Live it. Have taken care of all my claims without extra costs

2 weeks ago

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karen caropelo Citrus Ridge, Florida

It is very easy to put a claim in. You receive an appointment within 24 hours.

2 weeks ago

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ashutosh New York, New York

Excellent customer service. Quick attention to issue resolution

3 weeks ago

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Rhonda Cuccia Baton Rouge, Louisiana

Pleasant customer service, quick response and scheduling for repair.

3 weeks ago

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Teresita Castillo East Syracuse, New York

The technician that came to the house was professional and compassionate.

4 weeks ago

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Jacquelyn Zarate

I liked that when I filed a claim on Friday 03/13/26, for our water heater to be replaced as it was 12 years old and had begun making noises when heating up, they sent their plumbing tech out the very next day, Saturday 03/14/26. He arrived right on time and was professional and friendly. However, I was a little disappointed that the tech took all of 10 minutes to examine it and told us he would send his report to Choice and we would here from them on Monday 3/16/26 as they are closed on the weekends. We received an email on Sunday 3/15/26 saying they had received his report saying it didn't need repair or replaced.

4 months ago

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Curtis Anderson

One of the best home warranty companies out there! I’ve been resigning up every 3 yrs here in south Florida since 2018 and the service just keeps getting better. You never know when an appliance will fail, but one has a great piece of mind knowing that once you open a claim with Choice Home Warranty, on average a contractor is assigned within the first 36 hrs, sometimes quicker! In 2026 the service fee is $75 per claim, just to note. I also love how you can track the claim and get immediate responses to you questions on the online portal! Most people don’t realize that you can call the assigned service repair tech, and if they took the claim but you realize they can’t respond in a timely manner, you can request CHW to assign another company. They will tell you there’s no guarantee to get a faster response, but in my experience, it’s usually within 48 hrs, again, my experience. Great customer service…A++++

4 months ago

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Michael Wheeler

After experiencing difficulty with the SOB (Some Other Brand) company, I was done with them! I had been paying for years and when I needed service, They DIDN'T have any service technicians in our area. Our furnace malfunctioned during the winter storm this week during a deep freeze and snow storm. I had to pay an HVAC repairman the full price to fix our furnace. With that being the case I decided to look for another Home Warranty Service. After carefully researching for an alternative I found Choice Home Warranty and researched their history. I received a call back from Jimmy W. He answered every one of my questions without hesitation. He went over ever option with me. He was very clear explaining the service and what was covered and pricing. He was very professional and courteous. He did not try to sell or oversell to me. I appreciated that aspect of our interaction. I am now more confident that this company will honor and provide the services that I may need. No hidden fees or costs. I recommend that anyone looking for a home warranty service to carefully research and evaluate each one to see the differences in policy coverage and cost. I don't think you'll be disappointed when you choose Choice Home Warranty as your home warranty protection plan. Look 'em up! Give 'em a call. I think you'll be please with your choice. Get Protected! You'll thank yourself!

5 months ago

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CONSTANCE FARRIS

I'm very pleased with Choice Home Warranty. My refrigerator recently quit suddenly. I put in the claim and they had a repairman out within a couple of days (a miracle where I live), he identified the problem very quickly, ordered the parts and was able to have me up and operational again with a week. If that sounds like a long time, my previous home warranty wouldn't even have had a technician out within that time frame.

10 months ago

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Paulette Lorz

I have used the Choice Home Warranty plan twice now. Both times the individual service providers they aligned me with were professional, courteous and helpful in providing any information I might need. It took a couple of days longer than if I had call some major company on my own but I actually got better more satisfactory service and would request that same providers should I need help again with a similar problem.

10 months ago

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Patricia

I've had a positive experience with customer service. They responded quickly and efficiently to my requests, making the process hassle-free. I've used my warranty for various appliances, and each time they provided great service, saving me money. However, there was one instance with my oven door where I had to pay for a repair that wasn't completed satisfactorily.

11 months ago

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Niel

I had a positive experience with their quick response and efficient service during my last interaction. However, I faced an issue with my oven door where the repair wasn't completed despite a service visit. Overall, I've used their service multiple times for different appliances, and while there was a minor delay, everything was ultimately fixed satisfactorily.

11 months ago

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Neree

I had a great experience with customer service; they were always helpful and never made me feel like my questions were dumb. I appreciate that homeownership is a learning process. However, I did have an issue when scheduling a maintenance visit, as I received no notification about the technician's arrival. Overall, I was impressed with the quick response to my AC issue on a weekend, which is crucial in the Texas heat!

11 months ago

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Natino

I had to call multiple times before getting a response, but once I did, the service was satisfactory. I had an issue with my washing machine due to a clogged drain from a rug I washed. The technician was professional and provided a clear estimate. Although they couldn't fix it, they replaced it, and everything went smoothly. Overall, a decent experience.

11 months ago

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Marshall

I found the room darkening feature of the shades to be very effective; they truly do the job they were intended for and look nice while being easy to operate. I also had a great experience with the service; the salesperson was helpful, and the plumber arrived right on time, did the job efficiently, and left without any issues. Overall, I’m very satisfied!

11 months ago

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Emit

I had a mixed experience with my warranty services. For minor repairs like a dryer and electrical issues, everything was handled quickly and efficiently. However, replacing my air conditioner was a nightmare. I faced significant delays and had to fight for it, spending a long time without AC during the summer. Overall, the technician was professional, but the major repairs were frustrating.

11 months ago

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Herminio

I found the process straightforward and efficient; my claim was handled promptly, and the technician was polite and responsive. However, my experience with the stove repair was less satisfactory, as it took longer than expected due to the need to take the stove elsewhere for repairs. Overall, while the air conditioning issue was resolved quickly, the stove repair left something to be desired.

11 months ago

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Donna

The AC technicians were on time, very experienced, and friendly. They detected the problem with our AC system, and did the necessary repairs within an hour! We recommended Choice & their technicians to some of our neighbors, but unfortunately they were talked into buying a new AC system by AC companies costing them thousands of dollars! Thank you Choice for repairing our system & saving us thousands of dollars!!! .

11 months ago

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Sally Meredith

Both washing machine and dryer broke down within a week of each other so I called warranty businesses and compared their prices. I chose Choice Home Warranty and after a month of using the laundry mat I made appointments to get each machine fixed. The repairman for the dryer came first and fixed it right away. Then the same day the washing machine repair man came and fixed it within a few minutes replaced the agitator and my machine was working again. They both did a excellent job and repaired them quickly.

11 months ago

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ROBERT Indio, California

The sevive representative was outstanding as well how quickly the issue was resoved.

1 month ago

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Michael Suwanee, Georgia

The best reviews. We have been very happy with them. Fast service and no hassles.

1 month ago

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Tony Port St. Lucie, Florida

Great reputation but I am very disappointed, I did not receive the service to fix my fridge after I paid $100 for the service. Just because I failed to answer one phone call from the technician.

1 month ago

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Roy Cincinnati, Ohio

I Chose CHW Because They Are Affordable And Come To Find That They're Reliable .

1 month ago

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Paul MacDonald Victor, Michigan

Convenience and timeliness for starters. And the work was completed satisfactorily

1 month ago

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Judy Zahrndt Grand Prairie, Texas

Love that it’s $75 per visit and I get qualified personnel to work on whatever is wrong.

1 month ago

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Diana Beason Prosper, Texas

Actually chosen for us by realtor and mortgage company. Very satisfied with their work

1 month ago

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Ruth Christ Chicago, Illinois

They're very professional. I appreciate their quick response, thoroughness and a job well done.

1 month ago

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James Jones Philadelphia, Pennsylvania

I called Choice Warranty to get my AC worked on and the repair man did a excellent job

1 month ago

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Roseann Ponzio Philadelphia, Pennsylvania

They have always provided great customer service and technicians have been great.

1 month ago

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Tony Thompson San Antonio, Texas

Don’t ask me for a review and then tell me what to write or how long it should be.

1 month ago

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Jeffery Cunningham Charlotte, North Carolina

Because it the most reliable home warranty company I have ever did business with.

1 month ago

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Ganesh Sethuraman Morristown, New Jersey

1 month ago Edited June 3, 2026

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Kamaljit Kaur Tomball, Texas

Because of the services , I have been with Choice for long time . Loved their service

1 month ago

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Dung Phan Carlsbad, California

Fast responses and approvals. Great follow up to make sure work is done to customers satisfaction.

1 month ago

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JAMES Frisco, Texas

Great job done by contractor. Came back with no additional charge to install faucet I purchased.

1 month ago

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Debbie Hughen St Louis, Missouri

My experience was great. I signed up several years ago and paid upfront for 3 1/2 years

1 month ago

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Kathy St. Clair New Smyrna Beach, Florida

The seller agreed to include a Choice Home Warranty as part of my September 2025 Mortgage closing.

1 month ago

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Tuesday Dallas, Texas

Bean Electric was great. Chris solved my issue fast. Every thing is up and running

1 month ago

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David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

1 year ago

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Norma Mankawich

First of all, Walter passed away. Please take his name off…it is upsetting to get messages for him. I understand you had no way of knowing this. Your service was very good. But,….recently the spring broke in my garage door and my car was in side the garage. It could not have been a worst time.. I'm had doctor appointment I had to,get to.And , my daughter was very ill and I had to go,to her house and take care of her.I called a local person that we used before and he come out that day and fixed it.$375.00.when I called your office, they so they do not reimburse for a situation like that. Very very disappointed. Very very ,,,

1 year ago

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Garycarmen

It wasn't real easy to make the claim s. I'm technologically challenged. I can do it now but the first time was not fun. It is easier to go online than connect with an agent. I'm not having much luck with my claims. The first claim was my microwave. A technician came twice but is still not working. It worked for about a day. The servings claim was my lg refrigerator. It needed some parts for the lower drawers. They hit reach other and don't close without force. The Trevor's cane and replaced the parts but it still hits. The boys for the technician was extremely rude and obnoxious and would not listen to me at all. The tech was great! He came back to fix it but had to go back and look at a schematic too determine if a part was missing. He was really professional. At this time my microwave is not heating and the drawers on the fridge are still hitting

1 year ago

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Cindy

My oven stopped working and my eyes on my stove top was arking and making noiand wasn't getting contaminated nope getting hot, I asked Stormy if they could replace the oven and stove and she said they couldn't, she fixed the stove but after 3 or 4 days after the parts came in and she came back and fixed it it all working but like 3 or 4 days later my big right front eye stopped working and still making arking and sparking noise and want come on, so what happens when my stove or eyes sparks and catches on fire when I. Not jer and burns my house down, cause to get the to come out and check on it again I will have to pay 85.00 again

1 year ago Edited May 29, 2025

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Verified Customer

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Ludy Invernizzi

I am so grateful to have purchased this product through Choice Home Warranty. They covered 100% of the damage part and negotiated the other part on my behalf. My A/C until was 20 years old and the handler needed full replacement . The handler’s parts and labor were fully covered. Now the compressor, though that was still operational and did not need to be replaced had to be replaced in order for Choice Home Warranty to cover the handler. I know this may not make sense to many, but it does to me. They negotiated the price of a new compressor and the labor to install as well. All in all, a 5 ton A/C Carrier Unit set us back $3,500. In my opinion, this was a great purchase. Thank you Truist A/C and Choice Home Warranty.

1 year ago

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Ronald

I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently. What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers. Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!

1 year ago

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UT NGUYEN

Overall Good I just have only one issue and would like to bring it up: Recently we did have one issue with the shower faucet leaked ; filed claim have plumbing co came .. I told him the shower catridge issue might need to replace .after technician dudvgssed with co and he worked with CHW then CHW tọc me I ll have to pay $800.00 to replace the main valve..I said No …. And asked to have second opinion but CHW didn’t …i then hire the local hàndy man plumber to purchased the shower catridge and replaced the old one …cost total $175.00!…..I never have any issue in the past til this time….is this the right practice??? Thanks UT Nguyen

1 year ago

Choice Home Warranty Reviews