Choice Home Warranty Reviews

I don’t like how they just go up on price and don’t tell the customer, how u know if I even have that, I maybe cancelling my service.. smh

I had issues with my air conditioner and the initial technician sent didn't know what he was doing, leading to a denied claim. After expressing my frustration, they sent someone else who quickly resolved the problem. Overall, the service was inconsistent, but the final outcome was satisfactory.

The service experience has been mixed. While the technician was professional and resolved my washer issue promptly, I faced significant delays in scheduling an appointment for my freezer problem. The long wait times for responses and service appointments are frustrating, especially when dealing with perishable items.

I had a frustrating experience with my warranty provider. They offer quick service, but their representatives don't listen and often mislead you about coverage. I was told my above-ground pool was covered, but when I made a claim, they denied it, citing false advertising in their policy. Very disappointing!

I'm very dissatisfied with the service. I've experienced multiple no-shows for a technician to replace my hot water tank after paying for a premium service. Additionally, scheduling issues arose when I needed a toilet repair, leading to further delays. Overall, my experience has been frustrating and disappointing.

I had a frustrating experience with customer service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for an out-of-town repair service that didn't arrive on time and did a poor job. Overall, very disappointing service.

I had a frustrating experience with the plumbing service. After a plumber cleared my sink, it started leaking due to an overtightened knot. When I requested a follow-up, I was given an appointment for a different plumber days later. This lack of timely service was totally unacceptable.

I had an issue with my refrigerator not cooling properly. I reached out for help, and someone promptly came out to assist the next morning. The service was quick and efficient, addressing my concerns effectively. Overall, I'm satisfied with the response time and support I received.

When I have a problem it can take at lest a week or more before someone comes to access the problem. Better to pay the extra to get someone here the same day or next day. 1 time it took several weeks.

This is the first time I used my warranty. It was a long, bureaucratic process that took 3 trips by three Sears Appliance Repairman, with two no-shows. I needed to take a minimum total of 20 hours vacation time (5 appointments with 4 hours of waiting time).

I am extremely dissatisfied with their services. Switching to another company. Had to wait 5 days in Florida's 104 degrees 😫 heat for technician to come and inspect a/c unit. Had to wait 30 days for Lowes gift card to arrive for microwave to be partially fixed. Unacceptable

I like the price but the one claim I submitted was not best company. They were not really the best service overall.

Rather than pay going plumbing rates they've left me to arrange my own contractor and did so without fully sharing an ELABORATE process the contractor has to do for you. Now I'm stuck with this selevtion and he isn't very internet savvy. Very poor option and deceptive presentation.

Choice Home Warranty.....You hardly ever talk to a rep they want you to do everything online. Most of the time from the time you submit a ticket until it gets assigned is taking over a week. Over two weeks for Air conditioner in the middle of summer. Three weeks just to get my cloths washer fixed.

We have been with CHW for 16 years. Overall it has been a positive experience as far as home warranties go.

This business model is a scam, I regretted signing up for two good years. A waste of my money especially when you call for service. Each year the service fee goes up and you’re not guaranteed of your service calls are covered.

prompt, curtagious, respectful and having detailed information about the issue in hand , thank you so much

Choice incorrectly notifies me when repairs will be made. The notices I get from the actual vendor are correct and conflict with those from Choice.

The company they assigned to our never showed up. The second company (3 days later) repaired our refrigerator perfectly and in a timely manner.

So far, I’ve had a good experience with choice home warranty. I have had two claims and they approve both of them

Twice Choice sent servicemen out to fix my range. Twice the serviceman stated that they would order parts. Twice when I call to verify if the parts were approved Choice states the servicemen closed the tickets as being successfully repaired.? And I had to pay $85 each time.

Very easy and convenient to put in claim online. The service providers they send have been amazing.

Excellent work for the two cases I had. The ac issue was somewhat inconvenient but the job was well done

Easy to file a claim and quick response. Techs that came out to my house were professional, courteous and friendly.

Case manager rudely talk to you, service not even completed, problem still unresolved and I have been a paying customer for over 3 years. It’s amazing how no one care in the entire company! Shame on us for believing they’re who they say they are.

I was told by my brother in law to get this warranty. Everything was good till my central ac went bad in the middle of July when it was 95-105 in the house with a 2 disabled people, diabetic, 87 y/o elderly who can't walk. That's when you realize not helpful at all. They told me to go get my own company because Blum management who took the job kept canceling. Mom had a fever almost passed out from the heat. Top it we lost electricity so didn't have fan either. I begged CW to get me someone sooner but no one helped me. Every person I spoke to was rude nasty attitude. I tried to get my money back & was giving me practically nothing back. I begged for my mom but they were all heartless. I called several times with no response. I was on disability & just went back to work still sick. At least I got to go to work but my disabled mom couldn't go anywhere. I asked what would they have given if they company their authorize get paid. They said $3000 & still did not give me that. Gave me only yesterday 450 out of 12,000. Only Antiwaque was kind & cared but still couldn't give me the $. Stopped talking to my bro in law because of this when I asked him to help me & he didn't. So upsetting what happened. Been very sick from the non-stop calls to CW with getting rude, nasty resolution specialist such as Danielle. You can never get the same person you spoke to do you have to tell over & over again what happened. Customer service usually all men are rude. Never answer with their name. So disgusted with what happened. Hope everyone in this CW that was inconsiderate get karma for with what they put my mom & I through. Extremely shameful, inhumane. 😡 Not one person cared!!!!! I was telling when I first got this warranty to recommend people as I'm a good networking person. Not anymore. I will not recommend this company to anyone. I thought Sears was bad but wow this company is the worst for what they put my elderly handicapped mom & I through. No one would listen.

I have had home warranty coverage with Choice Home Warranty for a little over a year. During that time I have made two claims. One was just a blocked drain that was backing up and the other was a washing machine service. The first claim, which was the blocked drain they told me that it was not a covered service. I talked to a couple of people because the previous coverage I had covered that type of service. To make a long story short, they did not pay anything and I had to pay $300 out of pocket to get the drain cleared. I mentioned it to my sister-in-law, which is a top realtor in the city of Montgomery and she advised me that it was a covered service. When I called Choice back for the fourth time, they agreed that it should have been covered. Then on September 15, 2024 My washing machine would not turn on. I called choice and they did not schedule me a service call until September 26. I expressed to them that I needed something to be taking care of before then. They said they would check on it in call me back. Then, the next day I received an email that the September. 26th appointment had been canceled and they rescheduled it for October 1. I called and spoke to Supervisors, So they say after holding for 20 minutes or so. They said they would call the service company and try to get it expedited. That was a bunch of hogwash. I live in the capital city of Alabama, Montgomery, and they had no available technicians or service people here. Someone came from Columbus Georgia to service the washing machine. Of course it could not be repaired and I needed to get a replacement one. I have been at this point without a washing machine for over three weeks!!!!! To make things worse, The amount that they provided to purchase a washer was like a third of the least expensive one I could find. I called and mentioned that to a case manager, and he said that’s all Choice could pay. Then, to top it all off, they said they would not send out the funds until 30 days!!! Can you believe that?! This is the worst service I have ever contracted with in my life. I have been paying The monthly fee with a service fee of $75. I was advised that the monthly fee was going to increase as well as the service fee. All I can share is that this was the worst experience with a company that did not care about customer service or meeting the needs of their consumer. I would use anyone else before contracting with Choice Home Warranty. Especially with this last claim, I feel like they did not care or appreciate me as their client. My sister-in-law and realtor will no longer recommend or purchase this for her new clients.

I called at least 4 times to stop service due to the property being sold. But each time I called I was placed on hold then disconnected, placed in the queue. Then disconnected promised a call back. Never received it. The only reason I can come up with is to collect more payments since I'm on auto pay. Maybe this review will get someone to call me. I'm going to terminate the service.

Dislike they use loop holes in their contract to not pay for repairs . They always side with the repair technician even though there was proof that the repair technician made a mistake and was hoping we didn’t catch it , so that way they would have to send out another technician or just deny the claim so they don’t have to pay for it and leave me , the customer with a broken washer . Would not recommend .

Follow up with contracted vendors to verify: 1. Whether parts have been ordered or not? 2. Whether parts have been received or not? 3. Repairs are being performed In a timely manner..

They are not a good company. They do not follow through and do not suppose their customers. We went 23 days without hot water and the only thing they would say is “please give us more time to find someone. We understand your frustration.” I don’t think they have any grasp of what customer service really means or just how much it costs to shower outside or at a truck stop. They are the WORST! Sure took my premiums though. IF I COULD GIVE A NEGATIVE RATING I WOULD!!!

I’ve had a few service calls and all but one were approved. All the issues were fixed in a timely manner. I’ve been very pleased with them.

I paid 65.00 to AC tech that told us our AC was leaking and would report to Choice but reported that our AC was in good working condition. I don’t have 65.00 just to throw around. I tried to call the AC man but he did not answer, If you can’t give us 65.00 back then at least get us a credit for $65.00 and we can use it toward getting our garage door opener looked at as it’s not working right even though I put new batteries in it. Thanks

Found a reason not to even find a cause of a leak in my plumbing. I need a service that will do a maintenance call for each appliance once a year. It really has to be urgent with Choice. Going with someone else who meets my needs. I paid over $500 a year and got nothing!

False advertising. When Choice says they will replace your appliance if they can’t fix it-they DO NOT. Read the fine print!!!! I had a dishwasher that could not be fixed. Choice sent me a letter saying they were replacing it but in lieu of replacing they sent me a check for $247 for me to replace my own dishwasher. Try to find a new dishwasher in today’s economy for that price. I had a nice upgraded machine too. This company completely inflates their advertising to sound too good to be true. Think again!

I am not happy with the service provided by Choice, as well as the fact they denied to replace my water tank that went out, instead they chose to repair it, which now my water pressure in my home is very slow and I smell gas in my laundry room where the water tank is located. The service technician advised Choice it should be replaced, however Choice decided to go the cheap route and now I am left with a hissing tank, low water pressure and the smell of gas in my home! Extremely unsatisfied customer!!!!

My refrigerator/freeer quit working on July 17. You sent a technician out on the 20th and he said the appliance was not able to be fixed. He sent in his report and I never heard a word back from anybody. I asked the technician to send it again, which he did. Still nothing. I tried calling CHW SEVERAL times but I got recordings telling me to leave my phone number and some one will call me back. They never did. I finally got in touch with a representative that was involved in my last claim and she told me they didn’t receive a “diagnosis “ so she reinstated my claim and is sending out another technician! I have been without a refrigerator and freezer for 20 days.i am not happy with CHW at all. If it was a couple hundred dollars, I would handle it myself but a new refrigerator is too expensive That’s why I bought a home warranty which apparently is useless. Never again! Very poor customer service. Nobody ever contacted me that there was a problem with the service technicians report. I think they hope you’ll get discouraged enough and will just go away. I would not recommend CHW for a home warranty.

So far I’m please with the prompt response to my claims and the following appointments. The tech is very knowledgeable, easy to talk to and respectful. I like him.

Technician arrived on time and gave us 30 minutes head-up, replaced our toilet and provided tips on other appliances. Overall great experience with their services.

I have had to use my warranty twice. Both times the response was quick from Choice. Also the vendor contact was timley and the repair done with no further problems.

They have exceeded the estimated time to dispatch a technician on multiple occasions (1 week). Then once dispatched you have to wait until the technician can make an appointment (2-3 weeks). After a technician comes out they do a song and dance with choice about finding replacement parts or replacing your appliance (4-5 weeks). When choice finally decides to cut you a measly Lowe's gift certificate for you appliance they don't send it to you for another month. So you can expect if you are a choice customer to be without a critical home appliance for 2-3 months. There's is no way I will ever use them again or recommend them. You're better off saving your money in a savings account and just buying a new appliance or paying a local handy man.

One of my a/c units has been out of service since 7/14/24. I am now on my third assigned contractor who is scheduled for 8/5/24. This is the 22nd day in a hot summer without that unit in operation. The reliable, established companies, who value customer service reputations, won’t work for you because you nickle and dime them to death. I had AHS for several years and they were terrible, but you guys make them look good! Your contract says you will repair or replace, but for hot water heaters it only means “replace the unit”. It cost me $925 labor plus my $75 dollar service fee to get it installed. I’m sure this rating will never be seen by the CHW CEO, but I can hope it does!

In 2 years I have had 2 claims and it has cost me $800.00 to replace my 2 appliances. And yet I'm paying you for a home warranty to fix or replace my home appliances. This is all BS. I could of taken the money I'm paying you to replace what I need. I will not renew my warranty with you. Plus I excepted an offer from you and it's been a month and I still have not received my money. You told me that you can only offer me an appliances at cost. When I can't get it at cost. So how am I supposed to replace it at cost. And you only give a gift card to Lows and they are one of the most expensive places to get appliances.

There is absolutely nothing wrong with the service through independent contractors that are hired by choice warranty. The problem comes when there is an emergency such as diabetic medicine not being able to be cooled because the refrigerator is out, and we can’t get it repaired even though we have had the parts for three days now; it is going to be 12 days from the time it quit working until we maybe can get it fixed. I have begged them to assign a technician to come and put the parts in, but they say that they have no control over their own schedules. They are just sent where to be and what to do. I am very disappointed in choice because of the way they handle repairs. Is absolutely ridiculous that you cannot get somebody to help you in an emergency situation. My husband is 74 and a 100% disabled two tour Vietnam vet with dementia, diabetes, and so many things wrong with him there too numerous to mention , and I am 70 and disabled as well. We have no food that belongs in our refrigerator; because of this we have a piddly little ice chest to put ice in, and I am not at all happy about this as whole thing. We are being told that we cannot get a repair date until August 7 , one person even told me August 12. I could really raise cane and call people that I know but I haven’t done that yet. This is ridiculous. Absolutely ridiculous! Something must be done about these situations. There was a time when we could call Sears home warranty, which is what we used to have, and if we got the parts in that day, they were here the next day. I just don’t have the words to tell you how angry I am and I don’t get angry!