Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Ofelia Shaw

Honors warranty and worth every penny!!!

6 days ago

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Olie Parker-Swayze

Reliable!!! No issues at all, love the service!

6 days ago

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Alan Shultz

Choice is great! Reliable when you need them

6 days ago

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Ken Sollom

They were great fixed the shower drain good

6 days ago

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Leslie Mercer

They are okay and they were right on time

6 days ago

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Faithetta Dove El

The technicians were awesome. Warm, friendly, knowledgeable

6 days ago

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Damita Reed

Easy to work with . Items where fixed upon request

6 days ago

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Eddie Jafari

Everything is good Thanks for asking me

6 days ago

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Verified Customer

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Merelynn Carrington

It works well. I like things repaired when they break

6 days ago

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Brad Hansen

Slow response . Limited amount of contractors. Not real professional at that. . Not amazing!

6 days ago

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Madelyn Zawislak

Tech was very good and resolved the problem quick.

6 days ago

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James F Carey

Easy way to home repair. It makes our life easier.

6 days ago

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Verified Customer

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James

Appreciated the person that did the repair

1 week ago

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Osman

I recently signed up for a home warranty and was pleasantly surprised by the level of coverage provided. The enrollment process was quickly and easy. I spoke with Teresa, who was friendly and knowledgeable. she answered all my question and provided an exceptional customer experience. I look forward to my journey with Choice Home Warranty!

3 weeks ago

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SJ Falcon

I have been with this company for years and they always come thru. My latest issue happened over the Thanksgiving Holiday and I didn’t think they would get back to me until the following week sometime. They responded immediately and had someone come by first thing on Monday morning. I got my issue resolved very quickly. I could not be happier with their service and level of performance!

2 months ago

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Emile Detiege Sr

I recently acquired a service warranty from Choice Home Warranty and was apprehensive due to some of the horror stories I've heard about Home Service Warranties. I was pleasantly surprised by the excellent service I received from Choice Home Warranty. The young Technician replaced my faulty ice maker expediently and was courteous and knowledgeable.

2 months ago

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Verified Customer

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Harris

I am very impressed with the company urgent response to my claim. The customer service department is another area that is exceptional compared to other companies I have subscribed to in the past. Whatever the problem is, they take time to put your mind at rest.

3 months ago

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Verified Customer

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Paula Gay

I’ve needed service twice, first time was a clogged sink drain, second time was the AC; both times the service representatives were professional, courteous and knowledgeable. They repaired the issues and I was happy that only I had invested in Choice Home Warranty!

4 months ago

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Suzanne Randall

They did fine for appliances: dryer I still had to pay $600 for water heater, but it could have been double. But when my a/c unit went out,CHOICE Home Warranty chose picked the repair company who came to look & turned in a report that stated my unit looked vandalized or tampered with (suspecting me) so they would not cover replacement of my entire A/C unit, leaving me in the heat. They said there’s nothing they will do, period. I was so desperate & upset, that I used Thumbtack to get a second opinion which was also trying to get me to finance through them for $12,000 plus $3k cash, for a whole new unit. Which I couldn’t get approved for. Now it’s been an entire week and out of the blue a man calls from yet another 3rd company left over from my initial contact to Thumbtack. I told him it’s trashed & I can’t afford a new unit. He asked me if he could just come see for himself, no charge. Of course I said yes. He came and fixed everything for $980. Good as new. I was being scammed by not 1 but 2 companies. When i called Choice to see if they would reimburse me for the repairs due to the damage. They would not allow me to turn in the report from the company who was successful in fixing it. I want to change companies now.

4 months ago

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Verified Customer

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Mike Ansbro

From start to finish the project was handled very professional. I called with my issue for my AC unit. They called the AC repair people they came out diagnosed the problem went back and got approval. Ordered the part and came back and installed it. AC units working great now.

4 months ago

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Janice Pate

Technician was great but because I could only guess water heater (due to wet area) but it turned out to be a STOPPAGE I was charged 2 service fees ($150) and NO free fee as promised. There is NO WAY I could have known the actual diagnosis at the time of complaint! *When previously tried to leave good report on tech the site would not accept the submission.

4 months ago

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Verified Customer

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Vincent Maiorino

I’m happy with the contract price and co pay , so far I’ve had two service calls the company that fixed my washing machine was very good and not a long waiting time . “ Not so happy with “ the company that fixed my microwave as it took two visits and a long wait in between each visit

4 months ago

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Rebecca

Overall, I'd recommend Choice Home Warranty. They've never denied any of our claims. We've had electrical, plumbing, A/C, and refrigerator claims since we purchased our home 4 years ago. Sometimes it's hit and miss with the companies they use to service the claims. Both of our air conditioning units have gone out multiple times. Although it took months of band-aid fixes, the units were eventually replaced (a few years apart). That alone is worth having the warranty!

4 months ago

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Verified Customer

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Kim

Choice Home Warranty turns out to be one of the best things we've ever signed up for! All but one of the issues we've had have been taken care of in a timely manner by very professional and knowledgable technicians. When we had a plumbing issue, Choice Home Warranty was very prompt with communication but was unable in the end to get a plumber to come out and in turn told us to go ahead and get our own. I recommend Choice Home Warranty to any homeowner.

4 months ago

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Verified Customer

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Michael

So, we chose Choice Home Warranty because of what I've read online about the services you provide. But after paying our monthly fees over a period of time and having an issue with our Hot Water Heater we submitted a claim. Upon doing so I was contacted by a service technician who came during a storm and pretty late at night. He was removed from the service for an unknown reason. I was then told that CHW has the option to send out another technician for a second opinion. Makes me feel like CHW does not trust their technicians on their call list. Makes me worry if we made the right choice in our home warranty company. The work was completed, the technician did an outstanding job. I was given the option to pay out of pocket first, so I did, and now I'm waiting for my refund. This process was a lot more complicated than I expected. And I'm barely getting paid back what I paid out of pocket. So, I'm second guessing whether or not this is even worth it.

4 months ago

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Verified Customer

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Steven Balslov

Though there was some delays because of getting parts, I felt that in both of my cases, the team's that you selected on Long Island to help me did a great job. I don’t know why I had to pay $325 for the hot water heater, but the AC went well.

5 months ago

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Carolyn Mahoney

Claim One went just fine but it took two service calls and I had to pay trip call twice. The microwave is now replaced Claim Two was totally unsatisfactory. The garbage disposal didn’t work - I pushed the button at the bottom several times - it wouldn’t start and the sink was backing up. CHW referred the claim to a service company that changed the service appointment window three times - sometimes at the last minute. This was so UNSATISFACTORY that I finally paid to have someone install a new garbage disposal. This incident has made me question as to whether I’ll renew. On top of all the above, CHW hasn’t sent the check for microwave replacement on Claim One

5 months ago

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Corinne

I expected an email confirming my appointment. I waited almost two weeks for a notification, when the gentleman unexpectedly arrived one morning at 9:00 a.m. without notice. Fortunately, we were home. I learned afterward that a message had been sent to my account, saying when he would arrive. Unless a person knows to check there, it's frustrating waiting for some sort of confirmation. An email or text providing the appointment would be appreciated.

5 months ago

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Archie& Kim Girlinghouse

What I like about Choice Home Warranty is dead they try they stay in touch and they try to finish out with a say they're going to do just sad that companies that are doing the work for Choice Home Warranty or not worth hiring because they're deceptive but some of them are worth hiring and do what they say they're going to do but probably a third that's what they say they're going to do. Thank you Kim

5 months ago

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Verified Customer

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Michael

Choice Home Warranty (CHW) sent a very competent technician from "#1 Garage Door" to replace my garage door opener. The job was done well and CHW paid for the new garage door opener and installation. I was very pleased with the service.

5 months ago

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Vocida

The fact that they were quick with getting someone out for the problem. Dislike the fact of the reimbursement amount is way less than what I purchase my product for. And the fact that I have to pay for server to come out and still have to come out of pocket to replace my product. Truth be told I really can take that monthly payment and just put it aside and save the money myself. But I do appreciate something than nothing.

5 months ago

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Verified Customer

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Suzanne Haley

I thank you for requesting my opinion. There was a quick response to my garbage disposal breakdown. It operated quietly and worked well before. Replacement was approved, which I’m grateful for. When I talked with the salesman who explained Choice, he said a breakdown would result in the same or comparable product. The replacement company used a cheaper and loud model. I can live with this one, but I sincerely hope and expect any future replacement will be equal in value and performance. Again, thank you! Sue Haley

5 months ago

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Verified Customer

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Larry Gatlin

CHW found good electricians out of Brownsville They worked the whole system very professionally Only took few minutes to identify 2 problems seemingly interconnected I am very pleased Response by CHW was good once you get past AI to the follow up

5 months ago

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Verified Customer

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William Baskin

Overall, the company has been great to deal with. For some repairs I get approval for parts within Minutes, which is amazing. Other repairs can require up to a week or two, which means some Aplliance or feature in my home is not working while I await approval. It tends to be on the bigger jobs like an air conditioner or refrigerator. That’s why I deducted one star. Compared to my previous Home Warranty company Choice is substantially better comparatively.

5 months ago

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Dana

Excellent warranty Co. I already used it for a refrigerator repair and it was terrific. The service man was great!!! They fixed the problem. I sent the website to 3 new buyers. One already signed up and i got a month free!!! I highly recommend this company for the best in a Home Warranty!!!

5 months ago

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Anonymous

I've had mixed experiences with service times. Sometimes, it can take a while to get help, especially for air conditioning issues. However, I did have a plumbing problem that was resolved quickly and efficiently. Overall, there's room for improvement in response times.

5 months ago

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Kasi

I've had a great experience with their service. Whenever I call, they assist me promptly and handle my claims without delay. Recently, I had an issue with my washer, and they quickly sent a technician who resolved the problem efficiently. I'm really satisfied with their immediate response and care for my claims!

5 months ago

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Leonard

I've had a great experience since signing up. The quality has significantly improved, and the installers are excellent. Recently, I had an issue with my shower, but filing a claim was smooth. They coordinated with my preferred company, and everything was handled efficiently. I paid my deductible, and it was all taken care of without any problems.

5 months ago

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David

I've used their service multiple times for appliance repairs, and overall, everything went smoothly. There was a slight delay in arrival, but it was acceptable. Each time I called, they were prompt in scheduling appointments, and the technicians were courteous on-site. Great experience overall!

5 months ago

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Regina

I've seen significant improvement since joining. The support is great, though reaching them can be challenging at times. Recently, I filed a claim for a broken shower, and the process was smooth. However, after a repair, I'm waiting on a part and haven't heard back in weeks. Overall, they are reliable, but communication could be better.

5 months ago

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Shirley

I've had a great experience with Choice Home Warranty overall. They listen well and address my needs. However, getting in touch can be challenging at times. Recently, I had to wait for a part and haven't heard back yet, which is frustrating. Still, I appreciate being able to choose my technician for repairs.

5 months ago

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Deborah

I had a positive experience with customer service. They were very helpful and responsive when I had questions about my warranty. Although there was a delay initially, they eventually came to fix my refrigerator. They replaced the ice maker twice, but now it works great! Overall, I'm satisfied with the support I received.

5 months ago

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Herbert

I had some initial difficulty reaching customer support, which took a few days to respond. However, my first experience using the service was positive. The team arrived promptly and efficiently fixed the issue. Overall, I'm satisfied with the service despite the initial delay.

5 months ago

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Anonymous

I've had mixed experiences with this service. My air conditioner fan broke, but they claimed it wasn't covered due to 'normal wear and tear,' which I found confusing since nothing unusual happened. I also faced issues with plumbing. Overall, I'm disappointed with the coverage and clarity of their policies.

5 months ago

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Verified Customer

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Judy

I had a frustrating experience with customer support. They provided assistance but were not effective in problem-solving. I faced issues with a leaking water heater, and despite sending someone, no real help was offered. Additionally, a garage door repair referral resulted in poor workmanship that needed to be redone. Overall, I was disappointed with the service.

5 months ago

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Donald

I had a mixed experience with customer support. They responded quickly to my initial call and resolved the issue efficiently. However, the garage door repair service I was referred to did a poor job and required redo. Thankfully, when I used my warranty for my washer, the technician diagnosed the problem swiftly and had it fixed within a week.

5 months ago

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Tiffany

I had a great experience with the service. They were very helpful and made me feel comfortable asking questions. I appreciated being able to speak to a real person when I called for AC repairs, especially on a weekend. The technician was prompt and did a wonderful job fixing my AC, which is crucial in the Texas heat. Overall, excellent service!

5 months ago

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Esther

I've had great experiences with their customer service. They are friendly and always try to help. They fixed my dryer quickly, and although my water heater needed replacing, they responded promptly. Overall, I have no complaints and appreciate their reliable service!

5 months ago

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Marcus

I found the service to be quite efficient. The technician arrived on schedule and resolved the issue quickly. However, I was disappointed that they wouldn't cover the sewer clog. Despite that, the technician was able to identify the problem with my circuit breaker outlets right away. Overall, a mixed experience.

5 months ago

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Rudy

I've had great experiences with customer service. Every time I call, I receive prompt feedback and assistance. Recently, when my mother-in-law's washing machine broke, they quickly sent someone out and handled the part order efficiently. Overall, I've been very satisfied with their responsiveness and support.

5 months ago

Choice Home Warranty Reviews