Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Stephanie Sampson

I changed from American Home Shield, after being with them for over 15 years, thinking your company was as good as the ratings, but absolutely NOT! You don’t cover as near as much and your contractors , some of them, have low skills and most of all, a horrible attitude and customer service. You have one technician who rather work for themselves instead of your company. My experience with your company, for these 4 months, has been terrible! I don’t recommend anyone changing from AHS to you… big mistake. You all must have had people you paid to do the reviews because I always check reviews on everything.

3 months ago

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Juliana

I am still angry about the dishwasher claim I had. I paid my $75 copay to a company that dragged out the claim for over 2 months. Escalation manager were useless and did not call me back. I had to put in a plumber claim and pay again. He ultimately replaced the drain needed.

3 months ago

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Barbara

Very quick to respond to requests. The repair companies that have cone to my house have been excellent, unlike what I experienced with another home warranty company.

3 months ago

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Diana

I had mixed experiences with Choice Home Warranty. Customer support was decent, but I faced issues with my microwave repair and felt frustrated when I was charged for a service that wasn't covered. Additionally, my washing machine claim didn't provide enough coverage for a replacement I expected. Overall, I'm not fully satisfied with the service.

3 months ago

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Amresh

I had a frustrating experience with Choice Home Warranty. Initially, they seemed responsive, but after a blockage issue, I was instructed to file multiple claims, which ended up being denied. I felt like I was paying twice for a problem that wasn't resolved. Overall, not a good experience.

3 months ago

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Diane

I had a good experience overall; they were helpful when we reached out. However, I faced an issue with an electric problem where the local vendor contacted us quickly, but for our rental property, the response was poor. We received no notification about their arrival, forcing us to reschedule. Communication could improve.

3 months ago

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Sherry

I think the blinds are of good quality, but the customer service leaves much to be desired. The wait time for technicians is excessively long, often taking much longer than promised. While the technicians do a good job when they finally arrive, the delays in service are frustrating and need improvement.

3 months ago

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Patty

Customer support is great; I appreciate being able to contact them directly by phone. However, while my warranty has helped with minor plumbing issues, I'm disappointed that it doesn't cover major appliances like AC systems or dishwashers. Additionally, I faced delays in resolving my recent issue, which took much longer than expected despite multiple follow-ups.

3 months ago

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Shari

I had a frustrating experience with the service. While the initial help was great, the scheduling was chaotic, and the local vendor never followed through after requiring upfront payment. I ended up having to find my own repair person, but no one wanted to deal with the company. I'm still waiting for a resolution, and it's been too long without air conditioning.

3 months ago

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Anonymous

I'm really upset with the service right now. I can't give a high rating because of my frustration. When I was asked questions, I felt ignored and questioned if I was talking to a real person. Overall, this conversation was not a good experience for me.

3 months ago

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Eleanor

I'm extremely frustrated with the service I've received. My air conditioner stopped working, and despite paying for repairs and a co-pay increase without my knowledge, no one has come to fix it yet. It's been weeks, and I'm stuck in a hot house with no resolution in sight. Choice has been unhelpful, leaving me very annoyed.

3 months ago

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Lewis

They give you run around lie to say they have approved on one side and the contract say they have given him approval to do work and nothing is done or fix been waiting three weeks to fix my air conditioner do you think it right and paying them every month

3 months ago

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John

Is easy. You can talk to a person on the phone if you need to. It’s great value. I like the peace of mind knowing that my small cost for a service is always affordable.

3 months ago

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Arinda

I like how they take care of your problem. I’m really glad that I decided to choose this company to help me when problems occur. I would recommend them.

3 months ago

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Paul

Took a little longer than expected! Had to order parts which needed pictures before ordering! Took about 2weeks frigate part to get delivered’ replace parts yesterday so far still running perfectly THANKS Paul H

3 months ago

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Lisa Ingraham

The rates are excellent and the service is exceptional.

2 days ago

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Jay Riojas

It took three (3) weeks to get the job done. I had to throw away $300.00 - $400.00 of food.

2 days ago

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Ted Lopez

VERY DISSATISFIED WITH PROCESS NO COMMUICATION FROM ANYONE CONCERNING REFRIGERATOR REPAIRS GOING ON A MONTH & NO WORD

3 days ago Edited December 2, 2025

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John Roberts

Price point and customer satisfaction I have no other comment

3 days ago

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Barry Goodwin

Performed as expected. Very good technician

3 days ago

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Louis

Very good phone response is, people were very responsive.

6 days ago

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Larry C. Smith Sr

Needed a plumber to repair our toilet and he was pleasant, friendly and professional. Found an additional problem for the toilet and took care of it. Knowledgeable and helpful and got the job done efficiently. Thanks, William for your Good Job!

2 months ago

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libby armentrout

This claim was for my air conditioning system. It took the technician several days to get to me to set up an appointment, and he found that the unit itself is working, but the thermostat and wiring to the unit was faulty. I paid $100 for the service call. It took two more weeks for the technician to come back and replace the thermostat. When I ask him if it worked now, he said no because the wiring was not covered under the warranty. I’m still not certain how a “system “which can’t complete Sending information to its parts wouldn’t all be covered. My claims manager was very nice, but said that wiring doesn’t usually fail so that would be considered an abnormal failure and choice warranty does not cover abnormal failures. So I will have to pay someone to come and replace the wire. I have still not seen a settlement statement showing how much the thermostat cost. I am just assuming the original hundred dollars must’ve covered it. This is my second disappointing claim with this company when my gas range top went out and Ireceived $300 to replace a $1200 gas range top. After the service call charge was factored in, $200 certainly did not replace the range top. I gave three stars because of the quick response of choice #Warranty acknowledging my claim and for the ease of filing the information online. Those are the only reasons because financially and logically I don’t believe that I have received a fair value for my $93 a month which I have paid now for over two years

2 months ago

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Alyssa Herrera

I have filed 8 claims in the last 5 years, and they have covered every single one of them. The time it takes for them to set an appointment has been no more than two days. I am very grateful for their service and will be a long time customer!

2 months ago

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Verified Customer

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Brenda

I’ve been extremely happy with the service I’ve received. I had a repairman out within 2 days of my call, it doesn’t get any better than that. Quality technician and quality work. I highly recommend this company.

3 months ago

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Verified Customer

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Edward Serrano

Been with chw for many years, always covered my appliances when broke down....w dryer, fridge ac, and latest was electrical....tech fixed problem quickly.....highly recommend chw

3 months ago

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Carmen

Washer not working properly. They sent 2 different appliance company and was told it’s a plumbing issue. Paid another $75 for a plumber to check the water line. B they snake it and said the line is clear. Now waiting for them to come out to check the washer again. This is going on 4 weeks of waiting. This is so frustrating and disappointing with my warranty.

3 months ago

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Verified Customer

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Drees Griffin

To date all experiences with CHW were outstanding. They immediately responded to all claims submitted immediately, scheduled an appointment with a technician to resolve the warranted issue within 2 days after initial claim.

4 months ago

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Vickie Blake

Choice Home Warranty has been a saving grace for us pertaining to home repairs. Each company that have had to come to my home for whatever the issue has been, has been very professional and courteous.

4 months ago

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Verified Customer

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Patrick

Very polite and professional did great job and a great job cleaning up would recommend 👍 to his services to anyone 😀. Chris is a great technician. And knows what he's doing 👌

4 months ago

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William

I liked the ability to use the customer portal to submit my claims while being able to track the status while being reviewed. I didn't like the lack of local, BBB approved vendors. In the end I was able to work with a local, highly rated vendor that I found.

4 months ago

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Vincent

Had to wait 9 days for the HVAC tech to get here. He pushed it off to an electrician and had to wait 2 more days. He told me ckt breakers were replaced and still no A/C. Second HVAC tech next day fixed in 30-40 Min. System was over charger so he balanced the system to the correct pressures and all worked fine after that. First HVAC tech from "Sears A/C" must have been clueless. Second tech was wonderful and explained everything clearly was from "HIMS A/C. Paid 2 co-payments due to the incompetence of the first A/C tech and took 2 weeks to fix during summer in AZ.

4 months ago

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Verified Customer

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Alexandra

My claim for non working air conditioner was just denied, so not too pleased with Choice right now. The company that repaired the other unit was good. I've already paid for 3 years service recently so really don't have a "choice" but to keep Choice as my warranty company.

4 months ago

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Verified Customer

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Naomi

I like the accessibility, both by phone and web to make a claim for service. There are representatives available in the wee hours. I have a problem with the communication and follow up with this recent claim for my air conditioning-thermostat repair. I will not deal with the assigned company again, eer!

4 months ago

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Verified Customer

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Kaushal

Choice Warranty is great. However, during last request for A/C, Sears group was assigned, but never came at committed time, and postponed at last minute to later date!! I had to get it repaired at my own cost, & cancel appointment! Don't recommend Sears for repairs.

4 months ago

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Verified Customer

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Juanita

I went on line and put in my request for service. I told what the problem was and an appointment was set. The service man came out and found the problem immediately. I was impressed.

4 months ago

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Verified Customer

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James

Response was prompt and contractor did a good job. Seems like it took a long time to get the new system (we were without AC for a total of 13 days) delivered to the contractor. Also, the wrong heater elements were supplied which required a return visit from the contractor, an inconvenience to them and me.

4 months ago

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Robert

Called for service on fridge ice maker. You sent repair man promptly. He determined the parts needed and returned within two days and got it working again. Very satisfied with warranty response.

4 months ago

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Kimberly McCartney

We asked to change our plan from a six year agreement to a one year $600 policy. We were told we’d receive an updated email two days ago and never received it, along with a refund for the difference. We’ve heard nothing and the account online still shows the 6 year price. Prior to this experience I’d have rated 5 stars across the board as a 6 year customer.

4 months ago

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Verified Customer

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Ron

All os going well on my first claim. Fast response by Choice to assign a plumber, and by the plumber who temporarily fixed the plumbing issue while he awaits replacement parts for my 25 year old shower faucets.

4 months ago

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Sheila

I have had an issue with my AC and have requested service twice. The first one was cancelled by me as the AC started working. The second one was never responded to and I only got the report for the first request and therefore was unable to get any response for the second. I, also, sent an email regarding this issue of "no response" for the second request and NEVER received any favorable response afterwards. I got a scripted response that someone would contact me and never did. I am NOT very satisfied with Choice Home Warranty and will be cancelling.

4 months ago

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Jacqueline Tatum

I like the turn around time. I dislike that I can pay a contractor the service fee and a couple weeks later, the same issue occurs and I have to turn around and pay another service fee. I’m also not too sure on what Choice Warranty covers when an issue occurs.

4 months ago

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Thomas

Placed 2 work orders. AC repair no problem. However, the ceiling fan repair has become a nightmare. The tech brought an AC 4 speed sign direction wall switch and receiver for a 6 speed Dual direction fan. I didn't work and now I'm being told I need a new fan. The tech shows me low grade ceiling fans that don't match what I have. He told me to look for one then so I contacted the seller of the fan was told it sounds like a bad receiver or the motor and a replacement fan would be around $500. Contact Choice and the said they are waiting on the tech. Going on a month now.

4 months ago

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Robin Malone

I liked the speed at which Choice identified the problem and found the solution. I did not like having to wait 20-30 days for the gift card to replace my refrigerator. I also would have preferred having a choice of where to buy instead of just Lowe’s.

4 months ago

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Timothy

I like that I can place claims online, and do so quickly. Over the phone customer service is very good. It did take a week to get a refrigerator repairman at my house and three days for the air conditioning repair person.

4 months ago

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Brenda

I really can’t give a thumbs up because I have been without my refrigerator almost 3 weeks. All my food went bad and I’m struggling to keep medication that goes in the refrigerator acceptable to use. I don’t understand why it takes so long to recieve compensation for your trouble. The 59.00 a month goes out of my account and it’s never late.

5 months ago

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Robert Beckwith

I have used Choice twice now: 1. Dishwasher - It took 5 visits to get the dishwasher fixed. I was not happy with the service organization chosen by Choice to fix it. It took an inordinate amount of time to fix a problem that should have taken two visits at the most. 2. Electrical Problem - This service organization was superb! They were prompt knowledgeable, friendly and efficient. I thoroughly found them a pleasure to deal with. Definitely would recommend them.

5 months ago

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Chiquita

My spouse and I are very disappointed with choice. They denied a claim for a leaking facet that became difficult to turn off or on advising that it was not normal wear. When we asked for the account to be closed as this was not the 1st denial they agreed to cover the cost of the repairs but advised because tge claim has been originally denied we'd need to pay the technician the fee for coming out again, so we were charged 3 fees due to the denial, 2 fees for the technician to come out and the technician charged a $55 trip fee to come out to do the repairs which he claimed he would not have charged if the claim had not been originally declined.

5 months ago

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Tish

I liked the appliance guy Nik who came out for our garbage disposal he was pleasant, professional, extremely helpful and knowledgeable he was a joy to have and did an excellent job! The plumber was not professional or pleasant he got the job done but his attitude was below standard I would not want him again.. he didn’t even introduce himself and was supposed to send me a receipt and he never did this was on July 1 at 11:30 am..

5 months ago

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Ruben Vazquez

Great service and technicians on time, knowledgeable, experienced, and courteous team. Very communicative. So far we have been receiving all notifications of what needs happen and what to expect.

5 months ago

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