Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Donald

I really like the service. I had a service before and they were such a disappointment. When we switched to Choice and used them I was really happy with the whole process. It's easy to file a claim and the vendors they use have been out standing. When my daughter bought her house I recommend Choice to her and she has it now. I have recommended Choice to all my family and friends. I give them the highest rating possible.

8 months ago

check_circle

Verified Customer

star star star star star

Carol

I've purchased CHW for multiple years now and have not had one bit of concern or issues.

3 weeks ago

check_circle

Verified Customer

star star star star star

Teresa

Very satisfied with the service it was easy to place a claim and prompt schedule service

4 weeks ago

check_circle

Verified Customer

star star star star star

Ricardo

Got right, no more problems so far with the dishwasher. I hope it doesn’t break down again

4 weeks ago

check_circle

Verified Customer

star star star star star

Roger

Choice Home Warranty is very reliable. They took care of my refrigerator quickly.

4 weeks ago

check_circle

Verified Customer

star star star star star

Angela

Whenever I called, they always answered my questions, even though I didn't agree with them. I used it just recently because there was a plumbing issue in the guest bathroom and the water went into the closet, into the back bedroom. And I thought that Choice Home Warranty would send someone to maybe suck up the water and clean the carpet in there, and they didn't. I guess that wasn't part of the plan. They fixed the issue and the person was very nice and everything and the issue is resolved. I used Choice to replace a ceiling fan and the technician was wonderful. It's just that when the technician called his boss about my ceiling fan, he had the boss on speakerphone, and you know what the boss said? He said, "Go to Lowe's and get the cheapest ceiling fan you can find." And I heard him and I got hot, I got really upset about that. I said, "No, you go to wherever you go and you get a ceiling fan just like the one that you're taking down." So they did put one in just like the one that they took down and everything's been working fine since then.

8 months ago

check_circle

Verified Customer

star star star star star

Luveta

I've never spoken to anyone personally. I've always gone online. I had one claim and I just went online and took care of it. I used my warranty when we had a really bad cold spell here. The heater wasn't heating the house. I called them and told them I needed someone to come and check it because it wasn't working and it was really cold during that time. And they set up an appointment and emailed me the information. I was a little aggravated because we didn't have any heat. And it was so cold, but I understood that everybody probably was having problems with their heater when we had that cold spell. So, the guy did call me that they got to come out and said he had an appointment and that he would come out right away. So he did come earlier than the appointment that was scheduled. He was awesome, he looked at everything, he knew exactly right away what the problem was, he had the part with him. He fixed it, a super professional man, and got it started working, it started heating up immediately. So with setting up the service, I was at first I was disappointed because we were cold, and we had to wait, but then all of a sudden he got somebody to come and he called and we got in quicker. So it was really a positive experience after all.

8 months ago

check_circle

Verified Customer

star star star star star

Doris

We needed to replace our in-wall air conditioning and heating unit last year. And initially, I sent in the claim and because of the company that they had sent to our house, it took several months before it was resolved. And finally, it turned out fine. We did get a new unit for our wall unit, so it turned out fine. It just took, it took 4 or 5 months to get it settled. They came in and worked on the clothes dryer, and everything was great there. As for the warranty company itself, yes, they gave us the parts we needed to complete the claims. So everything with the warranty company was fine. It was just that we had one trouble with the heating and air conditioning company that came out.

8 months ago

check_circle

Verified Customer

star star star star star

Jeffrey

I had some electrical issues in my house. I had a whole wall that didn't work. So I would say about ten outlets that did not work. And I was pretty sure they're on the same power breaker, but I wasn't for sure. So I called a professional through Choice. I called Choice and Choice found me a professional. And he did a great job. Problem solved, everything works. They just made it simple. They text message, email, whatever. They did a great job. I used to be a customer of American Home Shield for over 21 years, but their co-pays got up to $100. And the monthly bill was $100, so I'm getting the same coverage at Choice for $60 to $50 a month. And the co-pays are only $75. So that's a big deal to me.

9 months ago

check_circle

Verified Customer

star star star star star

Anonymous

I've used it 2 times. The first time, it wasn't all that good, and the second time, it was just a good experience. I didn't have to call in customer support. I just opened a ticket online, and I just followed up on the status online. I had to use it earlier for my refrigerator, and they asked me to contact the manufacturer and get it fixed through the manufacturer. So I was able to get it done. I've just used it 2 times. And the second time, it was just a good experience. The first time, it wasn't all that good. So I'll just give it some more time before I make any comments. I would certainly recommend it to a friend.

9 months ago

check_circle

Verified Customer

star star star star star

Sasan

They are always responsive and resolve problems. Other than providing excellent service, I would have to comment that it is at a very good value. We, for many years, used another famous home warranty company and at the suggestion of a friend we switched to Choice. It was essentially half the cost and much, much better service. We have used the warranty several times in the past few months, just file the claim online and within 24 hours, there was a response. And usually within a few days, we had a technician come and work on the issue. And in non-urgent situations, the issue got resolved within the latest within 2 weeks.

10 months ago

check_circle

Verified Customer

star star star star star

kini tran

I have had Choice 2x times, 1 at 4 years and 6 months bonus and another at another 3 years and 6 months and both times had coverage that more than paid what was covered for all the appliances and certain things that breakdown in the house from leakage of showers in the second floor to plumbing in the toilets and sinks, to most of my appliances that were fixed or if not, given a credit to purchase another appliance from clothes washers, to dishwasher to microwave. I highly recommend them. AC is not much coverage really under specific terms so I don't rely on them for that. They are a solid company and back up most coverages. Oh yes and I just change my failing garage opener that was covered. They also do coverage on the springs of the garage I hear if that ever fails.

10 months ago

check_circle

Verified Customer

star star star star star

Rosemary

I like them so much. The last appointment that I made was for a refrigerator malfunction. My refrigerator stopped working and with the gentleman who was supposed to come out, I had to cancel it because it was still under warranty with LG. He spent some time with me on the phone and he went through a whole bunch of things with me. He was very helpful without even coming out. I had to cancel the appointment, but he called anyway to make sure and was extremely informative. He also gave me a lot of good information about the actual LG refrigerator that I had. So I was impressed with the customer service I got.

10 months ago

check_circle

Verified Customer

star star star star star

Jeanne Old Lyme, CT

My first claim was a disaster as they denied the claim a day before the service man was suppose to be here. Once I got this corrected after 3 phone calls. The service man was here on time and was very professional but had to go back to company if they would approve it. Came back after and got clock working but the main call for light staying on after you turn stove off was not done although this was what my original phone call was about. Will try again later to see if I can get this fixed. 2nd claim was quick and easy although he charged me for a new remote which I expected but he also charged me for the small wheel the cable for the garage door goes up and down on. Garage door is working beautifully and I am satisfied.

10 months ago

check_circle

Verified Customer

star star star star star

Vicki Sun City, AZ

I had an excellent technician who fixed my heater by installing a new motor. I would use this man again. He was professional and knowledgeable. What I dont LIKE I filled out your survey and gave high ratings, but when i wrote my response there were not 50= words. It wouldnt let me submit it. It took much longer than the 2 minutes I finally said, " the hell with it" and didnt submit it because I couldn't until I wrote 50 words. That is not right. You should accept what people say and not put a limit on the number of words. I am angry about that and it will effect if I continue with Choice or not

10 months ago

check_circle

Verified Customer

star star star star star

Olda Norwalk, CA

I was very please with the service and quickness when I put a claim for service for one of the showers in my house that was not working . No hot water was coming out. I called 12/20/2023 and was told by the agent that I would be called within 24-48 hours from the business that would take my claim. That same night Oasis Plumbing & Drain Service, Inc., texted me that I was schedule for 12/22/2023 between 12:00pm and 4:00pm. I had a question and text Oasis plumbing. I was told that if they had a cancellation they could possibly be there today 10/21/2023, I told them it was okay on Friday, this was at 11:25am. I was surprised when I received a call at 3:28pm letting me know they were on their way if it was okay with me. I was and the technician that came was very professional, knowledgeable, fast and after he finished he left my bathroom as it was before, very clean. My shower works perfectly now.

10 months ago

check_circle

Verified Customer

star star star star star

Pamela Whitelock New Albany, OH

We could not be more pleased with our Choice Home Warranty plan and, especially, the Eiman Handy Services technician who has solved our problems several times. CHW is immediately responsive to requests for service and honored our request for our preferred technician. The service provided has been exceptional. The technician is very professional, communicates in a timely and thorough manner, is very knowledgeable, is proactive and responsive in assessing and addressing problems, is quite efficient in getting work done, is respectful, and genuinely cares. A key factor also is trust. He epitomizes superior customer service.

10 months ago

check_circle

Verified Customer

star star star star star

Lisa

Choice Home Warranty has been great, so far. I’ve had to contact them twice and they really respond quickly! The technicians they send out are very good and have taken care of my issues in a timely manner. Both have been very nice, as well. I did business with American Home Shield for 7 years; WHAT A MISTAKE! I never got to talk to a real person (all was done online) to explain what my problem was. They had to come out several times because the technicians weren’t very knowledgeable and acted like they didn’t care. They put bad-aids on my HVAC several times but never really fixed it. When I needed it replaced, they REFUSED TO PAY! That’s when I dropped them like a hot potato and changed to Choice Home Warranty. I highly recommend Choice home Warranty!

11 months ago

check_circle

Verified Customer

star star star star star

Michael J. Paparella

We have been using Choice for 2.5 years with two homes in CA and MI. each claim has been dealt with promptly and for the most part efficiently. Their claims specialists have always been very courteous and have done their utmost to ensure that a fix was made of the issue. We had one exception with our refrigerator recently, but that was due to parts needed taking time to be delivered. Our most recent experience with our furnace not heating properly required three attempts with different techs to fix the problem, but CHW was patient in finding one who could provide the proper fix and now our furnace is running like new!

11 months ago

check_circle

Verified Customer

star star star star star

Karen Aurora, CO

11 months ago

check_circle

Verified Customer

star star star star star

Gavlon Dallas, TX

When I have a home maintenance problem they are usually significant. For example, my A/C unit not functioning, plumbing leaking or clogged up, or an electrical promlem. To me these are serious problems. With Choice Home Warranty, I am at peace. I simple email/call in,,, complete a service request and have a professional sent out usually in 24 hours or less. They come in and quickly diagnose and resolve the problem. In situation, where it requires equipment replacement it's usually taken care of in about a few days. The most wonderful thing here is the cost. Trust me, Choice Home Warranty do what they say while saing you money, time and aggravation.

11 months ago

check_circle

Verified Customer

star star star star star

Richmond

We've used the warranty several times. The last one was dealing with our heating and air unit. We have maintenance twice a year and the guy was telling us that there was a leak in one of the coils and so my husband sent something to Choice Warranty and said hey, something's going on with it because we noticed it wasn't working as good. Choice Warranty sent this other guy and I really liked him. He was so knowledgeable and he went upstairs and he looked at it and he said, this is what's going on. Then he called the company. He did what he needed to do and we've not had any issues and it has been extremely cold. So that's good. So far they've been very trustworthy.

11 months ago

check_circle

Verified Customer

star star star star star

Lorraine

Very good 👍🏼 ** I was scheduled and the company called but I canceled because my freezer started working again.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Edwin

The person that came out to fix my problem didn't fix it. When I got home from work, they were looking for other things to fix. Not a good experience. I called my own person, and they fixed the problem right away.

1 month ago

check_circle

Verified Customer

star star star star star_border

Carlos

I have only had one problem to consider with choice so the sample size is small. They did approve my repair so that says something for them

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Timothy

CHW absolutely sucks. My a/c went out. They never told me that I would have to pay almost 5k to have it replaced, when I signed up , they told me that all I would have to pay is the service charge. $75. Stay away from these crooks

1 month ago

check_circle

Verified Customer

star star star star star

Robert

Technician they sent was knowledgeable and professional. He explained the issue and was able to resolve the leak.

1 month ago

check_circle

Verified Customer

star star star star star_border

GEORGIANA PELLEY

So far I have had good luck with choice once my appointment is initiated and put in too place that's the hardest too get through

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lois Stone

I’m very disappointed that my ceiling fan was not completely covered. The electrician was great, but I would not recommend Choice home warranty to any of my clients. First American would’ve covered the whole Ceiling Fan. I’m still waiting for my $250 which I have not received yet.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Anna Iannelli

I was disappointed that my washing machine issue wasn’t under Choice warranty. I pay for this every month/year and it doesn’t seem to benefit Me whatsoever.

1 month ago

check_circle

Verified Customer

star star star star star

Nadine Bennett

Both service guys were nice & friendly. First time I have used this service . Well worth the monthly premiums.

1 month ago

check_circle

Verified Customer

star star star star star

Shannon H

Creating a claim is easy, the service ticket is put in quickly and the issue is resolved quickly. Thank you!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Eilene

I don't like it when I need service the contractors don't work on the weekend. I end up spending money and losing money because I have take off work. This last contractor needs to come out a 3rd time because the dryer is still doing the same thing.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Patsy Lummus

Didn't cover cracked spray arm in dishwasher, didn't fix stove, sent $300 for $1800.00 cost of stove. Got ok to fix ice machine but haven't heard anything from choice in over month

1 month ago

check_circle

Verified Customer

star star star star star

Karl

The electricians were professional and they did great work. This is the 2nd time I used my warrenty...

1 month ago

check_circle

Verified Customer

star star star star star

Maria

I put in the work order in the afternoon and they sent a technician the next day and fixed the air conditioning!

1 month ago

check_circle

Verified Customer

star star star star star

Dora

I like submitting claims online as I often am too busy to call so I like doing this at my convenience

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Edna

Dishonest behavior by some agents uncalled for. Be aware they only listened to what they want when you call to request to cancel a police due to house sale. They prefer to keep charging your credit card instead of actually canceling when you request. Never again

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Linda

I don't like how long it takes for service of a claim. I had a claim for the ice maker on my refrigerator this summer. The part arrived 2 days after the tech was here but couldn't get back to install it for over a month.

1 month ago

check_circle

Verified Customer

star star star star star

Rita

Wonderful fast repair of my ice maker. The repairman had all the parts with him to make a speedy repair quickly.

1 month ago

check_circle

Verified Customer

star star star star star_border

Tiffany

I don’t like how they just go up on price and don’t tell the customer, how u know if I even have that, I maybe cancelling my service.. smh

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry

I had issues with my air conditioner and the initial technician sent didn't know what he was doing, leading to a denied claim. After expressing my frustration, they sent someone else who quickly resolved the problem. Overall, the service was inconsistent, but the final outcome was satisfactory.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Milburn

The service experience has been mixed. While the technician was professional and resolved my washer issue promptly, I faced significant delays in scheduling an appointment for my freezer problem. The long wait times for responses and service appointments are frustrating, especially when dealing with perishable items.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Laneal

I'm very dissatisfied with the service. I've experienced multiple no-shows for a technician to replace my hot water tank after paying for a premium service. Additionally, scheduling issues arose when I needed a toilet repair, leading to further delays. Overall, my experience has been frustrating and disappointing.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joeratta

I had a frustrating experience with my warranty provider. They offer quick service, but their representatives don't listen and often mislead you about coverage. I was told my above-ground pool was covered, but when I made a claim, they denied it, citing false advertising in their policy. Very disappointing!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David

I had a frustrating experience with customer service. My wife was misinformed about our options, leaving her upset. Additionally, when our dishwasher broke, we were forced to wait for an out-of-town repair service that didn't arrive on time and did a poor job. Overall, very disappointing service.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

George

I had a frustrating experience with the plumbing service. After a plumber cleared my sink, it started leaking due to an overtightened knot. When I requested a follow-up, I was given an appointment for a different plumber days later. This lack of timely service was totally unacceptable.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara

I had an issue with my refrigerator not cooling properly. I reached out for help, and someone promptly came out to assist the next morning. The service was quick and efficient, addressing my concerns effectively. Overall, I'm satisfied with the response time and support I received.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Martha

I like the way you send out good repairmen or evaluators about issues but I have called repeatedly about the money you offered and I agreed to for bad washer. I replaced washer with my savings awaiting money promised in June. I am awaiting my money offered which I accepted

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Ryan

When you call for the warranty you speak to people outside of the US and they read off a script. Even though it maybe listed that they repair something there are a lot of exceptions they don’t tell you about. They had to get someone 3 hours away to do my repair which they don’t cover most of it still costing me $1000.

2 months ago

Choice Home Warranty Reviews