Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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John Dow Spanish Fort, Alabama

Choice has been a very good fit for my family. We have a large home with lots of things that could go wrong. We’ve had to call twice on a washing machine, both times Choice has sent very qualified technicians to rectify our issues. Would definitely recommend Choice for anyone looking for a home warranty. Thank you, John Dow

1 month ago

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Gwendolyn Jones Baltimore, Maryland

Customer Service was great and processing my claims, the technicians they came to my home to be the diagnosed the problems and be able to tell me what was going on with the items and Xavier to sufficient fix the problem within a couple of days

1 month ago

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Tom Walsh Los Angeles, California

a home warranty is a must these days not only for personal security in knowing that so many systems are covered but also a must because of many of the poorer quality of products now being used by contractors...too much junk products from China and other foreign entities and not of good quality

1 month ago

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CSMD The Meadows, Florida

Had Choice Warranty for few years and had no problems solving my issues. Response for work order is fast normally less than 24 hours of notification and within a week I had the vendors fixing my appliances. Sometimes take longer than a week due to parts needed to be ordered.

1 month ago

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Walk Your Talk Silver Spring, Maryland

I like/liked, the Customer Service and Care received. Choice Home Warranty as a whole rates...4 Stars. Choice as a whole should update your policy. Why? Customers should be allowed, I am guessing, to add the serial numbers and models numbers of their appliances for Choice in advance. This allows Choice to provide a cost breakdown of the maintenance, repair, and replacement of each appliance. That way there are no big surprises to customers when an appliance fails.

1 month ago

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Charles wilson WIlson Jefferson, North Carolina

I have been a choice home warrenty over ten years and have never been let down , They are very timely and the technisions they use is always polite and always get the job done correctly rhe first time, there is never been a long wait time for the tech to arrive they always call befor coming and are trustwortyy so far.

1 month ago

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Barry Weinberg St Louis, Missouri

The technician was very prompt, efficient and very professional… he did a great job and told me what was going to happen next… he ordered a pardon and told me that will be in and I think he did a great job while he was here

1 month ago

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Cheryl Gratt Monticello, Florida

Jordy was very helpful and explained everything very well. My 2-10 warranty had increased 30% to $2100/year and I feel like I got similar coverage for 6 years for $2600! While it sounds crazy...I am trusting Jordy that it is true! He was VERY nice, and very committed to Choice integrity and that is what won me over.

1 month ago

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Robert Scheer North Bethesda, Maryland

The customer service supervisor was one of the best people I have dealt with, and during a very difficult time, she stayed calm and solved a problem that was taking a real toll on my family. Thank you, CHW; you are worth it!

1 month ago

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Carolyn Alston Bedford, Texas

I was very pleased with the air conditioner repair service. The technician was professional, courteous, knowledgeable, and arrived on time. He explained the repair clearly and completed the job efficiently. Excellent service—I would definitely recommend him!

1 month ago

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Karen Orlando, Alabama

I chose ( unwisely) this company because of their advertising which I found out when I really needed them that it was ALL A LIE. when something needed repaired, they were par with this industry. Their claim that they'll replace the appliance if it can't be repaired is nothing but BS. They don't. They will offer a gift card or check for just about HALF OF WHAT IT COSTS TO REPLACE. You're responsible for the rest. My washer went out. I called. It needed replaced. They offered me $406. The TOTAL COST TO ME was $ 789! When I called to dispute I was told basically that I was the one that didn't know how to interpret their advertising. I'm not stupid. I interpreted the way any logical person would interpret their advertising. I also pointed out this and was pretty much laughed at. My contract is up with them in October and I CAN'T WAIT!

3 months ago

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Verified Customer

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John//Sheila Los Angeles, California

They are very prompt about finding someone to do any repairs that need to be done. No hassle and no problems. Issue is addressed and taken care of promptly. Very happy with service!!

3 months ago

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Verified Customer

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Jacqueline Memphis, Tennessee

Choice spoke with the company, told them to call me before coming, and to wait for me to come to the door for them. My walking is compromised. I needed this help from Choice and Choice came through for me.

3 months ago

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Verified Customer

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Cynthia Knight Houston, Texas

Having Choice Home Warranty is the best and smartest choice you can make. They have promptly handled and fixed any broken appliance including recently replacing my ac condenser.

3 months ago

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Verified Customer

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Meryan Cambridge, Massachusetts

My husband researched a lot of companies and he went with choice home warranty he was in a boating accident and passed away in 2023 so I've only had to use them one time and they were good

3 months ago

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Verified Customer

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Audra Oak Glen, California

Anytime I have a problem it's easy to submit for a claim and someone comes in a timely manner to repair what is needed. Thus far haven't had to pay anything above and beyond the $100 initial fee.

3 months ago

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Verified Customer

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Vicky McCormick, South Carolina

Choice Home Warranty is a great company to work with. The promptness of responding to your request and the timeliness of the service company arriving to diagnose and fix the issue is great.

3 months ago

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Verified Customer

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Tushar Chattanooga, Tennessee

Choice Home Warranty cam with the closing of our new but older home. After moving we encountered problem with our gas cooking range. The technician came (paid $75.00) and determined that the cooking range is beyond repair and needs to be replaced. CHW sent us a check to cover the partial cost of the replacement.

3 months ago

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Verified Customer

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Charles Waxahachie, Texas

We were looking to provide a home warranty service for a Christmas present for our son last year. After some research, my wife suggested Choice. So on 12/17/2025, we purchased the warranty for our son, with an effective start date of 01/17/2026. Although we were with American Home Shield, with a pre-paid warranty until 05/01/2026, we decided to switch to Choice with a start date of 05/01/2026. To get the negotiated price, we had to pre-pay the annual premium. As it turns out, Choice started our warranty service on 12/17/2025 with an effective start date of 01/17/2026, losing four months of coverage because we still had AHS coverage. After a fight, we still lost one month. We filed a warranty claim in June for an hvac valve replacement which they only partially paid. Not encouraged to renew.

3 months ago

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Verified Customer

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Terry Sweden, New York

Well, at the time seemed reasonably cost wise. I’ve heard a lot of bad things they’re not paying for things to be fixed or replaced, which is very worrisome so I think I’ll look on the Better Business Bureau and see what’s going on there.

3 months ago

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Verified Customer

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Shirley/Paul Newport, North Carolina

dislike because when an appliance has to be replaced it takes weeks to get the gift card. With my washer that has required 3 trips to laundromat at a cost of about $15 each trip plus gas (we live about 15 miles from nearest one. concerned if it was my fridge or stove that had to be replaced.

3 months ago

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Verified Customer

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Anita Indianapolis, Indiana

I've been with choice warranty for a while and the service is had twice went well But this time the service i called for has not been completed and the service tech didn't show and I called to speak with a supervisor and the representative wouldn't transfer me

3 months ago

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Verified Customer

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KenAndBetty Charlotte, North Carolina

Response is excellent but some of the companies you work with aren’t reliable.I had my garage door opener replaced and I have yet to receive a receipt or any literature on the opener I’ve sent them my email addresses and phone number with no response.local garage door and opener

3 months ago

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Verified Customer

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Terrence Machida, Tokyo

I chose Choice Home Warranty for its reliable coverage and excellent service. The repair of my back porch electrical outlet was handled professionally, making the process smooth and giving me peace of mind\.

3 months ago

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Verified Customer

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Richard Phoenix, Arizona

My sister was a customer, so I checked it out and bought 6 years' worth of service. I will have to say I had another service before I went with you, but their service as far as the office goes was much better, I never had to wait more than a day with them for service and their customer follow up was much better.

3 months ago

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Verified Customer

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Keith Las Vegas, Nevada

Choice Home Warranty offer a competitively priced service. I have found that they respond in a reasonable time to new claims. Sometimes their contractors take time to schedule a visit to correct the problem. Generally their contractors are very professional and knowledgeable.

3 months ago

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Verified Customer

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Reshockie Furnace Durham, North Carolina

They have competitive prices and good customer service. I don’t love the service fee hold because it’s usually nut released prior to having to pay the repair person, which means those funds aren’t available to assist with payment, if applicable.

3 months ago

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Verified Customer

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Laurence Dayton Davie, Florida

They follow up and do exactly what they’re supposed to do. They are an excellent company. Every time I’ve called they’ve responded within a couple of days and completely fix the problem.

3 months ago

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Verified Customer

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Heather Ritchey Utica, Indiana

We had a terrible problem with our last claim! Eventually we got s and paid someone else out of the network to fix our problem. And couldn't even get our. $100 back. It was a water problem so we couldn't wait.. now we are gonna have a huge water bill! Other than that I've always loved Choice.

3 months ago

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Verified Customer

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Jeff Monnig Charlotte, North Carolina

Service can be slow but it is good. The professional assigned to fix the problem have been polite, friendly, and efficient. Taking 2days to assign someone to fix the AC when it is in the 90’s is too long. Who knows how long it would have taken them to come out after it was assigned to them!

3 months ago

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Verified Customer

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Claudette The Colony, Texas

I had an issue with my air conditioner unit. I gave the claims rep the brand and model of my unit. The HVAC person they sent didn't know how to work on that brand, and he called it a "Fancy thermostat." He told me I needed to contact Choice, give them the brand name (again), and ask them to send someone more experienced to work on the top-of-the-line TRANE system. The next day, I received a call from a 2nd service person telling me he was en route to my house. I asked him if he knew how to work on a TRANE system, and he said, "No." After that, I contacted a service person on my own, whom I also had to pay. My issue was 2-fold. (1) I was charged a $100.00 deductible, and (2) I didn't get service. A representative told me they wouldn't credit my account or reimburse me the $100. Even though they never sent the correct service person out. That is NOT a company I want to renew with. This is my first year with Choice and my last. 1st impressions are lasting impressions.

3 months ago

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Verified Customer

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Mike Atlanta, Georgia

The work performed on my HVAC was great by 4 Seasons. However the addional work for the electrical issue, I haven't heard from the Electrician in weeks and hasn't returned calls or text. He took my payment and never returned to complete the work, and as I said will not retrun calls or text messages.

3 months ago

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Verified Customer

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Larry Blountville, Tennessee

I had Tenn HVC Air conditioner come to my house for my air conditioner. Came back three times to solve my problem and still didn't get it right. I had to put my old thermostat back on to make sure it cut off and on, when the temperature set for the house. Charged me $100.00 and still didn't resolve my problem. Worst service I ever had. Thanks for nothing.

3 months ago

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Verified Customer

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Marellia Winston-Salem, North Carolina

I placed my first claim for my air conditioner. Choice sent out a company to see what was needed and I received a new air conditioner unit. I am very pleased with the service I received.

3 months ago

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Verified Customer

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John Anderson, California

I switched from American Home Shield to Choice Home Warranty, due to a large price increase by AHS. I have only made one service request to CHW, but they seemed to handle my request well. Repairs were made , and I was satisfied.

3 months ago

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Verified Customer

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John Statesville, North Carolina

I chose to work with Choice Warranty because of their reviews. Now that something in my home has been broken since June and all they do is send a technician here now it will be 3 tomes, and he never admits to Choice Warranty that it needs to be replaced. We sit here with no AC in 90-100 degree weather and get nothing fixed or he never tells Choice that it needs to be replaced. Besides us being in our 70's my husband has COPD and I have asthma, this weather does not help us with our breathing.

3 months ago

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Verified Customer

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Diana Melbourne, Florida

Company rep was very helpful, but the technician that came was frustrating. He took over a week to schedule the repair after it had been approved. Then he kept rescheduling the appointment and when he finally showed up (3 weeks after the approval) he was very gruff and not personable at all. I was happy with the company, just not that guy.

3 months ago

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Verified Customer

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Rev.Jerry Ona, Florida

Vladimir technician was Fast, clean and very Professional as well as Friendly. We filed claim later Saturday and the Garbage disposal was replaced Monday morning before 10 o'clock. Remarkable! Thanks CHW and God bless!

3 months ago Edited October 29, 2026

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BARRY Hempstead, New York

I thought they're coverage was very good. Finding out that their depreciated value of an item that was claimed is reduced drastically. Submitting a claim is not an easy task.They also take off any money that they paid out for a claim when you decide to cancel the policy, plus a cancellation fee of $50. I renewed with them for 3 years, until I realized what the policy was really worth. The price of the policy was good,But not for what you got. Would not recommend them.

3 months ago

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Verified Customer

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Marian Irvine, California

I have only used them a little nothing big has had to be repaired but I found the. To send some one right away and they repaired my washer right away . I'm satisfied with the service .

3 months ago

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Verified Customer

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Michael Clayton, Georgia

Recently, my compressor was replaced in my Heat-Pump and I wasn't prepared for the over $1000.00 bill for that to happen. I thought that I had a home warrantee not a labor clearing house. When I was presented the bill it was like waking to an unidentified huge bill for a retired, disabled veteran. I'm just glad I pay $60.00 a month for someone to take 2 weeks to fix a problem, then charge me to fix it. The repair person was top notch, but I was put back by the extra charge.

3 months ago

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Verified Customer

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Rebekka L Snider Indianapolis, Indiana

I’m getting older and more worried about big expenses I might not have enough money for. This makes me feel comfortable knowing I have something to pay if something goes wrong.

3 months ago

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Verified Customer

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Linda Mills Newberg, Oregon

2 out of the 3 technicians that came to my home were great. The 3rd lied and I was left paying a service call for absolutely zero and I had to hire another electrician at my own expense to complete the work. That rated less than 0 to me. The man wasn't even licensed.

3 months ago

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Verified Customer

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Ashwin Patel Los Angeles, California

Low premium is what is most attractive. Their selection of service providers and the technicians is not always ideal and needs an improvement. The service providers often take a long time to evaluate and finish the work, or fail to provide the reports in timely fashion to start the work.

3 months ago

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Verified Customer

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Cheryl San Antonio, TX

The company was timely handling my claim

13 hours ago

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Verified Customer

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Pete San Antonio, TX

Have only made two claims and have not had issues.

17 hours ago

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Verified Customer

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JAMES Olive Branch, MS

the premium was a drawing point, the upfront cost was not bad, fairly good deal

20 hours ago

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Verified Customer

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Jonni Grove, OK

The technician was in touch and repaired icemaker

22 hours ago

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Verified Customer

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Denny Stockton, CA

Efficient and Timely Services. Happy here in Stockton!!!

1 day ago

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Verified Customer

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Lillie/ Goodyear, AZ

I thought they would repair or fix my ice maker. I’m still waiting on parts they said they ordered to complete the repair.

1 day ago

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