Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Anonymous

Choice Home Warranty was quick to respond when I needed a contractor for my sink disposal. The contractor they sent was efficient, knowledgeable, and got the job done well. I appreciate their prompt service and the quality of work provided. It was a positive experience overall.

4 months ago

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Anonymous

I recently had a positive experience with their service, as they are quite good. However, I was unsure about the remaining payments I have to make and was looking for clarification. Despite my confusion, the service was satisfactory.

4 months ago

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Belinda

I recently had to contact customer service for repairs on my washer and was pleased with the prompt response and service. The claim process was smooth, and the repairmen sent were professional and efficient. Overall, I have had a positive experience with the customer service provided.

4 months ago

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Carolyn

I recently used the services of a technician to repair my dishwasher, and I must say it was a great experience. The technician was very professional and pleasant to be around. He fixed the issue efficiently, and now my dishwasher is working perfectly. I highly recommend their services.

4 months ago

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Cathy

I had a great experience with Choice Warranty when my dishwasher broke down right before my policy started. They covered the cost of fixing it, and I only had to pay the service fee. They won me over completely with their excellent service.

4 months ago

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Patricia

Choice Home Warrenty was unable to fix my refrigerator. Sent an e-mail gift card for Lowe’s to help purchase a new one. Took a couple weeks to get the gift card. Impressed they were up front that they couldn’t fix it & offered the gift card.

5 months ago

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Candace

Our disposal quit working and we called Choice. They had a man here the next day, he had a new garbage disposal on his truck and installed it in about 1/2 hour. We quit our last home warranty service, AHS, when it took two weeks to get our microwave replaced and we had to pay for most of it. Choice is great.

5 months ago

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Charline

Tariq from Beltway Air was wonderful !! He agreed to add me on at the end of a long day because I was a Senior Citizen !! He was here from 8:30-9:30 pm !! He and the last technician agree that if my Freon (?) runs low again I probably have a leak in the system and it will have to be replaced 🤣

5 months ago

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Michael

I had a issue with my dryer call Choice Home Warranty put in a claim painless process technician was very knowledgeable and professional fix the problem no issues, I’m very happy and satisfied with the results… Awesome job!

5 months ago

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Beverly T

I submitted a claim for my AC unit and thinking that it would be a day or so before I received a call or email; it was within an hour that I had an HVAC company contact me to come out and check the unit, The Technician was very knowledgeable and within two hours I had a work AC and a cool bedroom. I would definitely recommend Choice Home Warranty.

5 months ago

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Karen Bouchard

We needed an HVAC repair. The inspection was done, but the techs did not send the information to CHW. I called CHW to see what the repair plan was, and discovered they had no information. CHW contacted the company, and the work was then completed. CHW may want to reconsider contracting with this company. We needed a replacement for our stove, because sensors had failed and replacement parts were not available. We were told that they would give us a Lowes gift card that would allow us to replace our stove with one of similar capacity and features. The least expensive one of similar features was $649.00. CHW offered us $300.00. When I called and spoke with a case manager, she raised the amount to $595.00. The gift card would be emailed in 15 to 30 days. That leaves us without a stove for that period. I should not have needed to fight for the funds necessary to replace our appliance. We insure 2 homes with CHW and are disappointed.

5 months ago

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Dores Jay-Pang

CHW responded very fast to my request to fix the shower head which was leaking gor sevarl days. The plumber who CHW choose was very knowledgeable and professional. He knew exactly what was needed; he did a good job replacing parts and stopping the water leakage. I recommend CHW for your home. Try it! You won't regret it!

5 months ago

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Glenn Barker

I have only filed 1 work order with Choice in about my first year. Everything went good. But once i bought my contract (6 years) after that day i have not heard one word from your company!!!! Most company's sent out a monthly newsletter, or a spring -fall notice for you to do tune-ups on units. BUT NOTHING FROM YOU GUYS!! I had AHS for 3 years and they gave FREE spring A/C and FREE fall heating tune-ups.

5 months ago

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Albert Wade

Choice home warranty has took care of us on a few things, our ice maker, our AC, but the plumbing is totally Wrong! They can pick and choose what they will pay for and what you will pay for. We had a leak, it turns out it was at the water heater. The plumber came out three times to stop the leak. The last time he took pictures of the water heater and said he was going to put in for a new one. Well I get an appointment set up to put in the water heater, I thought, and the fella comes in again to take pictures of the water heater. And charges another $75! He said because they gave him a new PO number. Then I found out that choice home warranty considers the water heater separate from the plumbing! Water runs through it, water runs from wherever they purify it all the way to the tap. To me it seems like they could pick and choose what they will pay for, "Oh, that piece of pipe, that's not part of the home choice warranty so you have to pay for it". It started out My part was $1,100+, So I had them take off their labor which they were charging me and that knocked it down to $700. We can afford the $700 as much as we could afford the $1,100!

5 months ago Edited June 28, 2024

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S Roselle

Choice Home Warranty is quick to respond, assign, and dispatch technicians when I file a claim. Unlike my previous home warranty company, the companies CHW assigned companies who are highly reputable with qualified and honest technicians. I have been more than pleased with CHW.

5 months ago

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Sharon Harvey

My last service call for my AC unit went very well!! Johnny arrived timely and discovered the issue immediately. Thankfully, I didn’t need a new unit. Johnny wore shoe protectors, which I appreciated because I had not long before had new carpet installed. It was an overall great experience!!

5 months ago

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Candyman

We started off on a bad note, first just being able to fine someone was hard, then this guy wanted to collect more money after I already gave him the 75 dollar deductible very disappointed with that. After talking with someone and stating my case, she agreed and we were able to work out the situation. Sometimes you just have bad ppl working for you...

5 months ago

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Linda

5 months ago Edited June 10, 2024

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Najat Tajuddin

Immediate attention. The claim payout process is confusing. I accepted your offer for payment for my replacement microwave before I knew that's what I did and I wasn't sure who was responsible for installing the replacement which should definitely be covered. However, the amount I received wouldn't cover installation. Also waiting 30 days to receive anything by email (e-Credit) is insane to me.

5 months ago

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Mary Ann Wood

My first service call after a week they could not get anyone to run my call. I was told to get my own service person which I did and they said they would pay me if I paid them. Well The payment never came. I also contacted my area Choice representative and told him about the problem and I still never got my $400 + back. I am a realtor and had them on My preferred list !! not any more !’ I have had 2 other calls recently and the service person came out of Neosho M. he does not come real quickly but he has always called me and made his appointment and has come at the appointment time and fixed the problem. Until I get my money back I won’t put them back on my Preferred list!!

5 months ago

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Michael

The service people are highly skilled- the cost is as they say $85 per call. The time to get a service technician out is longer than it should be. My fridge went out one night -2 days to set up a Service Technician, then 2 weeks before they come out-then 2 weeks for part to come in and the technician return to install— good thing I had a older spare to use

5 months ago

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Regina Goad

Very fast response to a claim. I had a broken washing machine, I submitted a claim and the next day I had a response and the repair man came ordered parts and the following week everything was done. I have had other home warranties before and none of them were close to the response of Choice Home Warranty!

5 months ago

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Lawrence

Experienced technician resourced for the problem. First technician evaluation questioned and followed up with a second technician. The second was more experienced with our energy efficiency hvac system. The problem was solved quickly and greatly appreciated.

5 months ago

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Steve

Addressed the issue quickly by sending a qualified technician to check and diagnose the problem. Once the issue was diagnosed, Choice Home Warranty sent me the decision to replace the unit with my out of pocket expense and once I approved it they ordered the unit and it was replaced within 3 days.

5 months ago

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Tony Morris

The service tech who arrived was outstanding. It took just a few minutes to find the fridge issue. My only negative was getting the first appointment, that was canceled twice….too much work load? And times for service…… 11 am to 3pm, appoint. was cancelled 1st time 2nd time very similar, but ETA was about 5pm. I’m not sure if it’s a shortage of service techs, or too many calls per day?? I give the Tech 5 Stars, But two weeks later the part was installed. In a high-end rental it doesn’t look good. Tony M. Destin, FL

5 months ago

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Melissa

Was happy with everything until they decided it would be less expensive to replace my washing washing machine, than fix it, and only approved a little over $300 for me to but a new one, when the very least expensive one I could find anywhere was $489. That does not even include delivery and set up. Seems to me, replacing my washer for a new one should mean to cover the cost entirely of a new one, and to deliver it and set it up. The cheapest brand and cheapest model was was $489, yet they only want to give me$324. And expect me to pay the difference, plus delivery and set up.

5 months ago

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Mark Bizzell

While they responded relatively quickly they do not seem to know what everyone is doing. I had them send someone because of a leak in the slab my house was built on, had to call them because they had not reached out to the vendor and was told I would have to pay $455 of a $955 bill. Okay, it happens. Then while I called them back another report stated I would have to pay $78. GREAT! Then they went back to check the earlier notes, changed it BACK to $455 because I agreed to. Of course I agreed initially because I had water coming into my house. If I had known it would only be $78 I would have never agreed to the $455. No one would call me back about the discrepancy, respond to texts. I don’t do business that way and will not work with a business that does.

5 months ago

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Jon Paul Figueroa

So I’m trying to give this company a chance but I have been very frustrated with the warranty company as well as the venders they send out for repairs. Communication is a very big problem. You put in a claim, get an appointment date from the warranty company, then the repair guy gives another date. Then on the day the repair guy is scheduled to come, they text you with another date and time which was very inconsiderate being that I had to take the day off to be available. Then when they respond and look at the unit needing repair, the vender says you need a new unit but all the other parts needed are not included and the cost is as crazy. So I got a second opinion on the repair and the other company says it could be fixed. I don’t mind paying for things if they are truly needed but the up charge for something not needed is not good business.

5 months ago

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Betty

They sent 2 repair men from Sears & they did nothing to repair my oven. I paid $75 for nothing. I called again & they sent a repairman from J &L & he knew right away what the problem is. I paid another $75. He determined I needed a new oven. Choice only would pay $666 towards a new wall oven which cost over $2,500. I tried to get them to give me a little more, but they said no.

5 months ago

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TheDianna09

One evening I needed help with my air conditioning unit. It, fortunately, was not an emergency. I called Choice Home Warranty to discuss the problem. Well, the office I needed to reach was closed for the day. I barely got to speak my peace when the guy just hung up on me. Well, I called again. He hung up again. I called a third time, this time I shouted, "Don't hang up on me." Finally he just told me the office was closed. I was disgusted. They also raised their prices some months back. I must add that they did send me help with my air conditioning unit.

5 months ago

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Marlene

I needed my air conditioner repaired and they fixed it and they gave me a new air conditioner at half the price I would’ve had to pay someone else. I’ve only used them twice, but they are fantastic and I will certainly renew next year when I come to thank you.

5 months ago

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GreatHomeiwner

Choice Home Warranty has been a great home warranty company to work along with all the craftsmen they have working on my homeowner claims. They are exceptionally responsive and address any questions I may have. You can’t go wrong with Choice.

5 months ago

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Irene Battle

The response from Choice Home Warranty and from the technician that came out were very quick. The technician was very professional. He was thorough and explained the issue clearly. He gave me the information I needed to understand why his report would reflect repairing my appliance wouldn't be feasible.

5 months ago

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Keith Heck

My family was suffering when the AC stopped working. I filed a claim on Sunday and Monday was a holiday. They had someone out Wednesday. The repairman was quick and professional. No hassle whatsoever. Choice is great. I have had them for three years. No complaints.

5 months ago

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LaSalle Williams

Very good and communication. Great website to submit claims and track status.

1 week ago

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Linda Jeter

Have to warranty but it still cost me $400 and they had to come back multiple times to fix what they fixed and was not broken to start with.

1 week ago

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Steve McLendon

Our A/C went out in and when I submitted a claim to Choice Home Warranty it was after 11p as I was about to go to bed. At 7a the next morning my phone rang, was an A/C company wanting to come out and look at my problem. They came out that afternoon, discovered I needed a total unit replacement of my 5-ton AC. The next day I received notice from CHW that my claim had been approved and let me know how much my out of pocket expense would be for the non-covered work. I approved my expense part and the A/C installer called me later to set up a time to bring/install the new unit. Long shory short: from my initial submission of a claim to the restoration of A/C in my home was 4 business days (Thurs-->Monday early afternoon. And, I'm happy to say, the new unit cools much better and faster than my old one.

3 months ago

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Alexander

I have filed two separate claims in the last few months. Both times they were addressed by Choice Warranty on the same day and a repair person was out within the week. The repair companies were both professional and informative and solved my problems immediately. I have had great experiences with this company and will continue to renew their service.

6 months ago

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Ernesto

Mark and Kaylon, the two guys that came to service my water heater did a very good job. They were on time, checked everything out, found the problem, even checked with their manager to verify their findings. They fixed the problem and checked to make sure everything was working right, cleaned up and left. These young men were the best servicemen that have ever come to fix something at my home. I paid for 7 years and am several years into the contract and the contractors have been below scale until now. I finally got something fixed.

6 months ago

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Sylvia

I've only had Choice Home Warranty about 2 months. In that short time, both my refrigerator (icemaker) and stovetop were in need of repair after an energy surge. Not sure it caused the icemaker problem, but definitely did the stove. They sent repairmen out in a very timely manner (Frigidaire) and as soon as parts were obtained, it was fixed. It's terrible to be out of ice in Florida with the type temperatures we're having now, so was very happy to get my ice back.

6 months ago

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Wanda Banks

Easy to file, document & work thru a claim. I can update my claim whenever I want and get a response back from the claims team in a reasonable amount of time. Their repairmen can service a long list of appliances, but we had one that was not on the list. They were easy to work with and understanding about us getting our own technician out to access our problem. The 4th claim we filed was on our dryer. Even though the dryer was out of warranty, the manufacturer replaced the dryer free of charge so no need for Choice Warranty to pay out. But they did walk thru the process with me.

6 months ago Edited August 9, 2024

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Craig

The service was provided the same day I called it in. Great customer service. The repairman was excellent and did a great job on repair. Choice Home Warranty seems to have the best Home Warranty service available at this current time. As long as the service remains as good as it is with the price of warranty coverage remaining as it is; I will stay with Choice Home Warranty and recommend it to others.

6 months ago

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Erlinda

At first I thought my last claim was being ignored. But when they finally authorized the AC repair, it went really quick and my son was very satisfied with the work that the technician Jacob did . Yes, my warranty will expire in August and I do want to renew the service. i do hope you can give me a better deal . Please let me know what I need to do to renew. Thank you. Erlinda

6 months ago

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Joanne Wang

I always receive a response from Choice within 24 hours after submitting a claim. For small projects, this is definitely a relief. The vendors are generally busy but good, except Sears Home Services (very unreliable and a lot of employees seem not happy). I hope Choice will have more small business vendors, those are generally professional and thorough.

6 months ago

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Thomas O

I had another company offer an inexpensive a/c service to my unit then told me me unit had pressure problems and refused to work with Choice. I cancelled the appointment with that company and called choice to send out their a/c representative for a second opinion. They came out and said my unit was fine and cleaned and checked my unit. The Choice warranty saved me from being ripped off for unneeded repairs

6 months ago

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Latonya

I have been with CHW for a number of years and had np problems until this year. I usually rate 5, but because I had trouble with one of the contractors sent to my home. This person was obviously unskilled and had compassion for his job. He did nothing but looked inside my clean dishwasher, closed the door and said go to home depot and get some dishwasher Cleaner. (What) ???? I have dishwasher Cleaner. I gave it to him, he opened it and (sprayed ) it in my dishwasher, turned it on. Got paid and left. Water started to flow from under the dishwasher. I am upset. It took several days to reach him. Once I reached him.....he arrogantly said "I'm not coming back" call CHW. That got it with me.....CHW sent another contractor, out to find the initial problem. The first contractor really did not know what he was doing. Flooded my dishwasher with suds which caused the water to Sud from under the dishwasher. Other than that CHW has always received a 5 rating for years.

7 months ago

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jimmy james sr

I am truly satisfied with my decision to choose Choice for as my Home warranty provider. My refrigerator went bad, unable to be repaired, Choice provided the replacement funds that help me to purchase a new refrigerator. The funds was surprisingly more than sufficient, providing the age of my old refrigerator. Thank you Choice the coverage in my warranty policy. I have tried other home warranty companies, but my plans is stay with Choice warranty.

7 months ago

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Sharon L. McKee

For the most part it was a great experience. My only complaint was the amount of time it took to find a reputable technician to do the job. In fairness that could be just where we live. Really could not have been better! Have told my friends and family about Choice Home Warranty and how it is great to have the home warranty. Some of my friends have had home warranties and when they had a break down they would not pay. So that is why I have been telling them about Choice Home Warranty and that you stand behind your contract with the customer!

7 months ago

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Cindy Li

Great Technician resolved the problem right away for the leaking kitchen faucet. The plumbing service needs to hire more plumbers since there was more than 48 hours lead time. For the two wet spots around the shower, the technician checked them and instructed to wait and see if the spots expanding or not since his touched the spot and did not feel wet.

7 months ago

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Irwin

CHW has been very helpful and very prompt in providing services that I needed in my home - thesse were serious plumbing problems, and CHW dispatched a plumber from Concept Renaissance Services, LLC. The plumber (Miguel A - was excellent and did a terrific job repairing all of the problems. In the future, I intend to rely on CRS and Miguel for any futhre plumbing needs.

8 months ago

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