Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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derrick denning McAllen, Texas

I like the ease of communicating with agents and discussing concerns and resolutions. They have honored their word to b ethere when you need them. I have had 2 claims and both were properly handled.

2 weeks ago

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Gail Simpson High Point, North Carolina

Great customer service....totally worrh the investment...first claim (plumbing) was covered...just paid $75 service fee...totally happy with Choice Home Warranty!!! No regrets!!!!

2 weeks ago

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Eva Contreras New Orleans, Louisiana

The customer service was good. The first service tech that was sent out received his service fee and never returned. The second service tech was awesome. Showed up when he was supposed to and made arrangements to come fix the washer after parts were ordered and received.

2 weeks ago

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Rayshell Beaumont Loxahatchee, Florida

Would be grateful to know what kind of replacement is being installed to know if it is of equal value & if a warranty comes with it. When your A/C goes out and you live in Florida its a very big deal to have it replaced or working in a very timely manner. The technician that was sent is very good and I appreciate all his help. The warranty company could be more explanatory with communication. When you purchase the warranty it would be helpful to know that they dont cover all the costs of replacement. You will be out of pocket for it as well

2 weeks ago

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Bruce Blumberg Torrance, CA

I love Choice warranty. Have made claims in the past without any issue. This claim states earliest appointment two weeks. I will call Monday and see if my claim can be expedited.

2 weeks ago

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Janet Griffith New Orleans, Louisiana

Yes, its worth it for the money I saved and the quality of the repairs. Only issue was the length of time for the initial service visit and diagnosis (5 days) and then another 5 days to get the part, then another 2 days to get the parts installed (installation of parts took less than 20 minutes).

2 weeks ago

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Edwin “eroman10” Roman Miami, Florida

I've use Choice for my refrigerator, microwave and A/C so far. They have responded promptly and have sent capable technicians to my home. The customer service is second to none.

2 weeks ago

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Jenny LInich Fort Mill, South Carolina

I have had a Choice home warranty on my rental property for abour 5 years. It is a 36 year old home. I had several claims over a 2-4 week period. They agreed to address the microwave by sending me a check that did not cover the cost of an inexpensive mircowave plus installation. They agreed to replace 2 of 3 things on a plumbing claim and added one thing that was not requested. The techinician was late and missed the first appointment. Neither he nor Choice could answer my questions about what fixtures would be supplied. I asked for a different technician. That claim(submitted 8/19/26) is still not reolved.They denied the claim on the door of the front load dishwasher. After working fine, it was opened and the top hinge broke. They said "Your policy provides coverage for failures that are the result of normal wear and tear. Failures that occur due to abnormal operating conditions or catastrophic events are excluded from coverage." The tech said it was normal wear and tear. The Choice rep argued with me that it was damaged or else how would it have broken, then asked me to tell her the difference between damaged and broken. One of the 3 parts needed is no longer made and I think since they couldn't fix it they didn't want to replace it.

2 weeks ago

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Rhonda Verchereau Kissimmee, Florida

It was easy to file a claim. The only negative thing is that it takes several days to get an appointment and if it is something you need, such as air conditioning or heat, it is a little more difficult.

3 weeks ago

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Mark Davis Brentwood, Tennessee

Your guy was very prompt and efficient while he was at my house. He kept me informed as well on what he was doing and approximate time he would be here. Very professional and easy to work with.

3 weeks ago

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Kevin Chupp Los Angeles, California

Overall it has been a good experience. Only one issues since we have been with them and that was witht eh AC repair. They never did send me the last $100 dollars we agreed upon.

4 weeks ago

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Julie Dobbins Las Vegas, Nevada

Agent was amazing. Answered every question. He was super professional and very kind. He offered a military discount which I appreciated. Your company is head shoulders above the rest.

4 weeks ago

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Todd Johnson Columbus, Ohio

Had a bad experience with another home warranty company, regarding price and rude customer service. I have heard good things about Choice Home Warrany and signed up to become a member.

4 weeks ago

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Verified Customer

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Charles Minneapolis, Minnesota

They have been good at taking care of claims, my only complaint is paying for service call for each different repair like one for plumbing or electrical an (example) if at same time.

2 months ago

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Verified Customer

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Eloise Niagara Falls, New York

I've been with Choice Warranty since 2023 and had needed them three times and have been satisfied each time. My contract is good to 2029 and feel confident they will be there for me again should I need them.

2 months ago

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Verified Customer

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Scott Anaheim, California

Well, I did appreciate the fact that I could get a call back since the wait time to talk to somebody was over 20 minutes so that was nice. However, the person I did talk to I could barely understand so I’m assuming they’re offshore somewhere and then I was told I waited too long to submit the problem and I had to pay for it all again, although it is the exact same issue letter for the same but yet I gotta pay again because I went on the date all in all I like the service will keep it. It’s helped us. This was a bad interaction. It doesn’t show well for the company.

2 months ago

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Verified Customer

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Bert Purcellville, Virginia

I choose NOT to continue working with Choice Warranty. Service is horrible, unresponsive, takes a long time to send technician to solve the problem. The last technician who came to our home did not solve the problem with our HVAC.

2 months ago

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Verified Customer

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Fermin Euless, Texas

I have had fairly good service with this company. However, I was greatly disappointed to see an approximately $15 increase for my monthly service. For people like me who are retired and on a fixed income, that's quite a jump. When I called to speak to someone about it, they seemed unconcerned and rather dismissive about my concerns.

2 months ago

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Verified Customer

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Rexx Houston, Texas

Choice Home Warranty has this best home service companies avaiable to fix my house problems. They are quick to respond, on time for the appointment, and excel at their craft.

2 months ago

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Verified Customer

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BOBBIE Des Moines, Iowa

Continued coverage. The reason for my review is; It took 3 weeks to get replacement garbage disposal put in. Installer stated, Choice Home Warranty took you off my list for today.

2 months ago

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Verified Customer

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Sandra Cleveland, Tennessee

My refrigerator freezer is out of commission. Worker came and looked at it, said seal is broken and drain is not working. It has been 3 weeks I have called twice and I keep being told that the part isn’t in.😡 Good thing I have another freezer.

2 months ago

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Verified Customer

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Carol Roxana, Illinois

was disappointed when are ac wasn't working. your agent cancelled our appointment and we had to wait 9 days with 90 degrees outside..I called local and they had to put new ac in..and choice wouldn't pay anything on ac ...still have policy but am questioning. we are 85 and 93 years old and we would have died without ac

2 months ago

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Verified Customer

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Dewayne Houston, Texas

All home warranty companies have. Dry onesie contrats and lots of “outs” in processing your claim. They will cover the very basics while spending as little as possible. Choice is very responsive we you place a claim but it may take several days to respond with a fix. When it’s comfort control it’s a long time.

2 months ago

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Verified Customer

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Brian Houston, Texas

The first time I used the warranty the repair person installed a new fan on the unit outside, wasn’t the greatest job had to come back many times to get the fan to stop vibrating Finally got it fixed

2 months ago

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Verified Customer

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Sandra Atlanta, Georgia

2 months ago

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Verified Customer

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Lorraine Hicksville, New York

Lately the service has been bad. I had a hot water tank that burst- didn’t get a call back for 5 days - got my own plumber and Choice gave me nothing. Spent over $2,000. That is unacceptable/ can’t have a burst tank for that long. Prior to that a plumber from choice came to fix pipe for dishwasher- he took apart my sink and said he could only do it if I paid him $150 more. Again unacceptable

2 months ago

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Verified Customer

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Richard Lexington, South Carolina

Working with your Off-Shore Call Center is very difficult as they will deviate from the script. Ability to schedule service is good and at a good price for services offered. The main issue is customer service with No Stateside help when a problem develops.

2 months ago

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Verified Customer

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Robbie Long Columbus, Ohio

Fair pricing on their 3-year contract. The rep explained everything in detail. So much better than the warranty company we had for the past twenty years.

2 months ago

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Verified Customer

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Suzanne Penn Hills, Pennsylvania

When I have had a need, they immediately schedule an appointment with the needed serviceman. I am very happy with the attentive care I have received.

2 months ago

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Verified Customer

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Arturo Lehi, Utah

CHW responded promptly when I requested service for my AC. Also as importantly, the technician who repaired my AC was very professional, knowledgeable and honest.

2 months ago

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Verified Customer

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Alane Winston, Oregon

I only had one claim, but they handled it as quickly as they could. The only service available only comes to my area once a week, so it took just over a week to get my refrigerator repaired.

2 months ago

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Verified Customer

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Cheryl Pahrump, Nevada

I have Choice Home Warranty for my newly purchased home, and when I needed some help with a faulty garage door opener, they immediately were able to help me!

2 months ago

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Verified Customer

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Jon Birmingham, Alabama

After slightly more than 2 years of coverage with only 2 minor repairs, my premium increased over 50% and a month ago I called because our over the oven microwave (that is also a convection oven) died. After a week someone came and said we needed a replacement. two weeks later they sent me a gift card for less than $200. After complaining, I eventually was offered another $60 or $70, but never got it. Finally, I called and canceled my policy. Supposedly, I’ll eventually get the original amount, but I haven’t yet. I went to Lowe’s 4 days ago and they’ll be here the day after tomorrow to install it.

2 months ago

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Verified Customer

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Mark Wimauma, Florida

We have had 1 claim.. dishwasher stopped working. Repair was quick and easy. Technician was courteous and efficient. Had it working in about 30 mins.

2 months ago

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Verified Customer

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DanitaandAmari Manassas, Virginia

Absolutely not! Would NOT! If I could give Choice Home Warranty ZERO stars, I would. My experience with this company has been beyond frustrating. They are quick to take your money and make promises about “coverage,” but when you actually need them to honor that coverage, suddenly there are excuses, exclusions, delays, and endless hoops to jump through. The entire process feels designed to wear you down until you either give up or pay for the repair yourself. Calls go nowhere, getting straight answers is practically impossible, and you can spend hours dealing with customer service only to end up right back where you started. What is the point of paying for a home warranty if the company finds every possible reason NOT to cover the problem when something actually breaks? I expected a company that would stand behind the service I was paying for. Instead, I got delays, frustration, and the feeling that my business was only important when it was time to collect my premium. Choice Home Warranty needs to remember that customers are paying for peace of mind, not an argument every time they need to use their warranty. Based on my experience, I would strongly recommend doing your homework before giving this company your money. There are plenty of companies willing to take your premium. The real question is whether they will be there when you actually need them.

2 months ago

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Verified Customer

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Jerry Lawrence, Kansas

I just joined Choice 3 months ago. My other home warranty company was terrible. About 2 weeks ago my ice maker failed. Choice handled everything to my satisfaction.

2 months ago

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Verified Customer

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Jennifer Conway, South Carolina

If Choice warranty would have honored their warranties it would have been okay but they have left me without a refrigerator since maybe the 25th or26th of July and I do not have a technician yet assigned to come out and take a look. They did send Sears Home appliance and he came out and tried to charge me $400 to $500 extra on the side. I called choice about it and they claimed that he was not going to work for them anymore but they would send me someone else. That has been many many days ago and I have not seen anyone or had any phone calls from anyone to repair They've not offered to replace my refrigerator and they will claim they will only pay 225 in labor when my compressor is already covered by LG. Nobody in town will put in a compressor for that kind of money so I'm not sure they're really a Home warranty company! My quote so far have been 750, 900 , and 1200 and they only want to cover $225. They were willing to pay the crook from Sears $360 but when they asked me to find my own technician and I did they only offered him 225 and he backed out of the job. And I still wait for a technician to be assigned. . Every time I call they tell me 24 to 48 hours and when that time passes I call back and they say the same thing. They've done this for over 10 days.

2 months ago

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Verified Customer

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Carolyn Omaha, Nebraska

Still waiting to get my dishwasher fixed . Service guy was great . Identified problem and let you know . I called the company and they said they would order parts as soon as Choice Home approved the order . Still waiting….

2 months ago

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Verified Customer

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Alfredo Santiago Baltimore, Maryland

I’m very satisfied with the quality of service Choice Warranty offers. The claims are answered quickly and the appointments are scheduled within a reasonable timeframe.

2 months ago

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Verified Customer

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Blaze Nacker Budd, Illinois

Was able to get an appointment to repair my oven within a couple of days . The technician who showed up was very knowledgeable and completed the repairs quickly .

2 months ago

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Verified Customer

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Kenny Crownsville, Maryland

Had another warranty company and every time I turned around a raised my rates . Had a couple of claims with Choice and so far so good , would recommend to anyone

2 months ago

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Verified Customer

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Rgl Sacramento, California

I selected choice because of the great reviews. When I first used their service, they did a great job. However the last two times I dealt with them I was very disappointed in their service. The wait time on the phone to get help is too long. Repair approval was too long,

2 months ago

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Mary Byrnes Southampton Township, New Jersey

Sent a technicians out quickly solve the problem and when they couldn't they gave a fair amount to replace the appliance. The only thing I found more difficult was that you had to purchase it at Lowe's they give a certificates at Lowe's

1 month ago

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Chris Cope Gastonia, NC

I submitted the claim online and was given data and time options for a technician. Technician was knowledgeable on the product (they were to work on our LG dishwasher and they were an LG tech). The only negative at all was that the tech received the wrong part and had to re-order and re-schedule. Otherwise, Great! So we had to do w/out a dishwasher for several days.

1 month ago

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Paul Schneeberger Cortlandt Manor, NY

Occasionally, it's not worth it if there is an emergency, or limited window to complete the work. Having a tech come and check out the issue and then get permission to complete the job is sometimes a hassle. Two trips, two schedules.

1 month ago

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Dennis Stawarz San Diego, California

Your Agent Noah was friendly and well informed on your program and was able to explain it clearly. I've only just started the program so I can not give a service grade at this time. I hope that what I hear of the program is one I can count on.

1 month ago

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Yoda Brandon, Florida

The appliance repairman that showed up at the house was phenomenal and knew exactly what to do to fix the dishwasher. Even after he fixed it, he stayed to make sure it went through all its cycles that he had to check. Very satisfied.

1 month ago

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Jonathan Corona Austin, Texas

I had a plumbing issue and was very impressed with the service. They were able to come out the same day, quickly diagnose and fix the problem, and were very professional throughout the entire process. Fast, reliable, and great service. Highly recommend!

1 month ago

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Jordan Snider Baton Rouge, Louisiana

I just joined as a CHW customer and am already impressed. I made a mistake with my address, paid the fee and then realized what I did wrong. I called the number at the top and the representative was very patient with me and had it fixed in no time!

1 month ago

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Karen Carloover, Virginia

Choice provided prompt service in the way of contacting a vendor to check out the problem with my dishwasher. Vendor reported issue and approved whatever resolution requested. This is where service stopped. I'm now waiting for vendor to get back to me. Choice representative contacted vendor to get him back out to my house. This is why I only gave 4 stars. Claim needs to be completed.

1 month ago

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