Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Lisette

1 week ago

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Lois

They had good ratings, they were also very responsive whenever we had an issue

1 week ago

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CONSTANCE FARRIS

I'm very pleased with Choice Home Warranty. My refrigerator recently quit suddenly. I put in the claim and they had a repairman out within a couple of days (a miracle where I live), he identified the problem very quickly, ordered the parts and was able to have me up and operational again with a week. If that sounds like a long time, my previous home warranty wouldn't even have had a technician out within that time frame.

6 months ago

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Paulette Lorz

I have used the Choice Home Warranty plan twice now. Both times the individual service providers they aligned me with were professional, courteous and helpful in providing any information I might need. It took a couple of days longer than if I had call some major company on my own but I actually got better more satisfactory service and would request that same providers should I need help again with a similar problem.

6 months ago

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Patricia

I've had a positive experience with customer service. They responded quickly and efficiently to my requests, making the process hassle-free. I've used my warranty for various appliances, and each time they provided great service, saving me money. However, there was one instance with my oven door where I had to pay for a repair that wasn't completed satisfactorily.

7 months ago

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Niel

I had a positive experience with their quick response and efficient service during my last interaction. However, I faced an issue with my oven door where the repair wasn't completed despite a service visit. Overall, I've used their service multiple times for different appliances, and while there was a minor delay, everything was ultimately fixed satisfactorily.

7 months ago

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Neree

I had a great experience with customer service; they were always helpful and never made me feel like my questions were dumb. I appreciate that homeownership is a learning process. However, I did have an issue when scheduling a maintenance visit, as I received no notification about the technician's arrival. Overall, I was impressed with the quick response to my AC issue on a weekend, which is crucial in the Texas heat!

7 months ago

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Natino

I had to call multiple times before getting a response, but once I did, the service was satisfactory. I had an issue with my washing machine due to a clogged drain from a rug I washed. The technician was professional and provided a clear estimate. Although they couldn't fix it, they replaced it, and everything went smoothly. Overall, a decent experience.

7 months ago

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Marshall

I found the room darkening feature of the shades to be very effective; they truly do the job they were intended for and look nice while being easy to operate. I also had a great experience with the service; the salesperson was helpful, and the plumber arrived right on time, did the job efficiently, and left without any issues. Overall, I’m very satisfied!

7 months ago

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Emit

I had a mixed experience with my warranty services. For minor repairs like a dryer and electrical issues, everything was handled quickly and efficiently. However, replacing my air conditioner was a nightmare. I faced significant delays and had to fight for it, spending a long time without AC during the summer. Overall, the technician was professional, but the major repairs were frustrating.

7 months ago

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Herminio

I found the process straightforward and efficient; my claim was handled promptly, and the technician was polite and responsive. However, my experience with the stove repair was less satisfactory, as it took longer than expected due to the need to take the stove elsewhere for repairs. Overall, while the air conditioning issue was resolved quickly, the stove repair left something to be desired.

7 months ago

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Donna

The AC technicians were on time, very experienced, and friendly. They detected the problem with our AC system, and did the necessary repairs within an hour! We recommended Choice & their technicians to some of our neighbors, but unfortunately they were talked into buying a new AC system by AC companies costing them thousands of dollars! Thank you Choice for repairing our system & saving us thousands of dollars!!! .

7 months ago

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Sally Meredith

Both washing machine and dryer broke down within a week of each other so I called warranty businesses and compared their prices. I chose Choice Home Warranty and after a month of using the laundry mat I made appointments to get each machine fixed. The repairman for the dryer came first and fixed it right away. Then the same day the washing machine repair man came and fixed it within a few minutes replaced the agitator and my machine was working again. They both did a excellent job and repaired them quickly.

7 months ago

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Marla

The company named O's Home Improvement installed the water heater to my satisfaction. But he stripped the water valve to the house. Chicago came out and turned the water off from the main (street). Once the company named USA Water and Plumbing came and fixed my water valve in the house, I was left with the water heater not working (gas not on) and I didn't know how to turn it on. O's home improvement never responded. I therefore, called someone to come and finish hooking up the water heater. That's my only complaint. He could have just walked me through the process over the phone, but, he didn't respond! I even call Choice Home trying to connect with him. Overall, he did an excellent job installing the water heater and USA changed my valve quick and he was very professional! Thank You

8 months ago

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Francesco

I’ve had my refrigerator, my dishwasher, my toilet and my washing machine serviced . They came on the day and time specified and did a great job. The monthly fee to cover appliances, air conditioning, electrical, plumbing etc is very reasonable and I highly recommend it. I told my nephew who said he was definitely going to look into it and my brother.

8 months ago

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Thomas

Choice Home Warranty is a great company and I am happy to have them. I had three different situations filed all three claims. One was for an electrical problem, the other was plumbing and one for a refrigerator. All three services (separately) where performed, fixed and just charged at my contract claim rate. I had them for six months now and am pleasantly surprised and happy! I highly recommend!

8 months ago

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Inobepie1031

Overall I appreciate how easy it is to file a claim and how smooth and quickly the process works. Once a company is assigned to the claim, the company information is available and I can communicate with them directly. One downfall is that you cannot combine related issues and have to file separate claims and pay for each, even if the same company is completing the work on the same day. Another issue is if the problem in the claim continues to be a problem, you can’t reopen the claim and update the information, you have to file another claim. All in all, I’d recommend Choice Home Warranty to anyone in need of a home warranty company.

8 months ago

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David Carloni

The reason I chose Choice Home wanted she was because they were recommended to me by a friend.

2 weeks ago

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Harvey

They are very polite and efficiant. They also try hard to satisfy thier customers.

2 weeks ago

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Norman

only one claim and was denied, despite the fact that the tech that inspected it vouced for the validity of the claim. quite a scam. I expect that every claim is denied for some bogus reason.

2 weeks ago

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Denise

It is a very good company. Sends out a technician when you need one. Can always count on them!

2 weeks ago

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Maryann

They were here checking out the problem quickly. Quick to assess and resolve the problem.

3 weeks ago

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Karen

We paid up front in full for our contract but CHO was also charging a monthly fee on our credit card which we didnt notice for a few months.we had to dispute the charges and cancel our card. Very unethical!

3 weeks ago

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Mario

On time. Responsive. Technician was knowledgeable. I’m very satisfied with.

3 weeks ago

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Jb

Thay got my washing machine fixed fast i was very satified with theb company that thay sent out

3 weeks ago

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Benjamin

Tech is a part changer when parts don't work he blames it on over loading. Out of all my years with warranty co this the worst choice is not a member friend. Just a money collector

3 weeks ago

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Hank

The settlement was unrealistic after two Service companies and 12 days of no washer we gave up.

3 weeks ago

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Ewel Duane Wilson

Awesome response to our need and serviced promptly. I really appreciate the care given to my family

3 weeks ago

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Ken McKenzie

Tried to use it twice and they denied my claim. And the monthly payment went up $22.00 more a month. Done with this stupid Compan. Get your crap together and stop stealing money from customers.

3 weeks ago

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Marilyn Sidney

Prompt and professional service / issues, rectified,, and pleasant and courteous service man

3 weeks ago

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Marcel Jofre

Great service so far. I’ve just had the service for a few months and requested one service.

3 weeks ago

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Dwayne Lizar

The service has been excellent and response times have, for the most part. Very good.

3 weeks ago

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Robert and Anna Kearns

I have been happy with Choice Warranty. Always able to help keep my house in tip top shape. Thanks

3 weeks ago

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April/Scott Wakeford

My $75 service fee jumped to over $800 to take care of broken water heater. Shocked me. Had to have hot water, no one to dispute this for over a week, so felt had to pay it.

3 weeks ago

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Crystal Hardwick

Excellent customer service and speedy service! I appreciate Choice Home Warranty so much!

3 weeks ago

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Cheretta/Sam Manov

Actually, CHW is getting better. Better contractor's. We have several homes covered by CHW. Thank you 😊

3 weeks ago

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David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

8 months ago

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Verified Customer

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Norma Mankawich

First of all, Walter passed away. Please take his name off…it is upsetting to get messages for him. I understand you had no way of knowing this. Your service was very good. But,….recently the spring broke in my garage door and my car was in side the garage. It could not have been a worst time.. I'm had doctor appointment I had to,get to.And , my daughter was very ill and I had to go,to her house and take care of her.I called a local person that we used before and he come out that day and fixed it.$375.00.when I called your office, they so they do not reimburse for a situation like that. Very very disappointed. Very very ,,,

9 months ago

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Garycarmen

It wasn't real easy to make the claim s. I'm technologically challenged. I can do it now but the first time was not fun. It is easier to go online than connect with an agent. I'm not having much luck with my claims. The first claim was my microwave. A technician came twice but is still not working. It worked for about a day. The servings claim was my lg refrigerator. It needed some parts for the lower drawers. They hit reach other and don't close without force. The Trevor's cane and replaced the parts but it still hits. The boys for the technician was extremely rude and obnoxious and would not listen to me at all. The tech was great! He came back to fix it but had to go back and look at a schematic too determine if a part was missing. He was really professional. At this time my microwave is not heating and the drawers on the fridge are still hitting

9 months ago

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Cindy

My oven stopped working and my eyes on my stove top was arking and making noiand wasn't getting contaminated nope getting hot, I asked Stormy if they could replace the oven and stove and she said they couldn't, she fixed the stove but after 3 or 4 days after the parts came in and she came back and fixed it it all working but like 3 or 4 days later my big right front eye stopped working and still making arking and sparking noise and want come on, so what happens when my stove or eyes sparks and catches on fire when I. Not jer and burns my house down, cause to get the to come out and check on it again I will have to pay 85.00 again

10 months ago Edited May 29, 2025

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Verified Customer

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Ludy Invernizzi

I am so grateful to have purchased this product through Choice Home Warranty. They covered 100% of the damage part and negotiated the other part on my behalf. My A/C until was 20 years old and the handler needed full replacement . The handler’s parts and labor were fully covered. Now the compressor, though that was still operational and did not need to be replaced had to be replaced in order for Choice Home Warranty to cover the handler. I know this may not make sense to many, but it does to me. They negotiated the price of a new compressor and the labor to install as well. All in all, a 5 ton A/C Carrier Unit set us back $3,500. In my opinion, this was a great purchase. Thank you Truist A/C and Choice Home Warranty.

10 months ago

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Verified Customer

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Ronald

I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently. What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers. Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!

11 months ago

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Debora

Service went well.The technician did a great job and talked me through everything that was needed to be fixed.

1 month ago

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Judy

The best part was Troy Johnson who deserves a 5. Frustrating for [people not up on IT to not talk to a human during process.

1 month ago

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Judy

Had a repairman here with 24 hrs....great service...had to wait for a part...he came as soon as received.....

1 month ago

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James

Had an issue with my furnace and within days they had a company here to fix my problem. Glad I had them

1 month ago

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Robert

Everything is fine except the telephone service. Being on hold for long periods of time and being transferred is a pain where a pill won't reach.

1 month ago

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christopher london

1 month ago

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Marjory

I have been disappointed with Choice in the past, but this was a good experience. Supposedly they are trying to make improvements with their service.

1 month ago

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Edward

Like coverage and service. Hope it remains the same or better. However, why do you keep sending ads about discounts?

1 month ago

Choice Home Warranty Reviews