Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Teresa Bedford, Texas

Choice doesn’t help me find a company for my AC. They set an appointment and then the company Choice referred cancels on me. This is the second time this has happened. My AC is still out of service . With this Texas weather it is unbearable.

1 month ago

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Bruce Butte, Montana

20 plus day's i waited for you to move on my recent claim, no communication from you whatsoever. when i called in, got bounced to call center in india, could not understand a word they were saying, and they had nothing but excuse's. horrible company to deal with, no care or concern for me as a customer

1 month ago

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Juno Westland, Michigan

The time it takes to get somebody out to fix something is horrible. The will repair it or replace it is a scam. They barely gave me 30% to replace the stove. They are simply horrible! The AI receptionist are also horrible and take things down wrong. I will never recommend them.

1 month ago

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Mark Atlanta, Georgia

Magnificently, beautiful job. was very timely was very professional. I would definitely consider referring to Family.

1 month ago

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Harold Austin, Texas

CHW hire a professional that came into my home and did a great job in repairing my dishwasher. AWESOME

1 month ago

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Lisa Windermere, Florida

I have had issues with getting my refrigerator repaired or replaced since April. It was finally decided that it needed to be replaced. It has been two weeks and I have not heard anything from the company about when the replacement voucher would be rewarded. The turn around time for an appliance replacement is too long !

1 month ago

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Marilyn Whites Creek, Tennessee

Fast service, reasonable prices. I feel like I have someone on my side when it comes to keeping my appliances running at their top performance level.

1 month ago

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Cheryl Boulder Creek, California

Took over two weeks to get to use my washer again. Repair company too far away. Technician was polite and knowledgeable and did a good job.

1 month ago Edited August 11, 2026

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Salvatore Palm Coast, Florida

Because my husband did the research and the gentleman he spoke to Brett from choice warranty came to an agreement for a 5yr plan...

1 month ago

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Barbara Atlanta, Georgia

Response time as had been told was on time, very professional and complete d work in a timely manner. Thank you

1 month ago

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Karl Schroeder Monrovia, California

I wish I had looked into the effort that your repair people do. It would.appear.that your contractors can't move appliances for repairs. The homeowner would have to move or hire an additional movers for repairs.

1 month ago

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Gloria Rooks Miami, Florida

customer service schedule the appointment quickly TEC did a great job and was very friendly and on time

1 month ago

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Learthur Houston, Texas

I thought you were good at getting things done. My microwave been down 3 weeks and it’s still not working. The company that’s responsible say a part isn’t back yet. I really think I made a mistake mistake choosing your company.

1 month ago

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Joan Savannah, Tennessee

Staff at Choice was great. Technician refused to talk to me about what was going on. He would call tenant but not me. This was EXTREMELY stressful as I live 100 miles away.

1 month ago

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BARRY DEHAVEN Reston, Virginia

Prompt and courteous response to our request for help with our plumbing problem.. Natasha was great!!

1 month ago

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Pat Roberts Bakersfield, California

Quick and courteous response for service request and excellent follow up net day advising of appointment time.

1 month ago

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Billy Mitchell Frankston, Texas

I recently had to replace my garage door opener The contract said it was covered but it only paid $175 and i had to pay for the opener and the labor. $471 I would think you need to put that in your contract. I could have bought the opener and replaceed it myself for less money

1 month ago

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Ram Pradeep Nalluri East Windsor, New Jersey

I had a recent claim in which the technician clearly calledout to say the water heater should be replaced. But the claims team didn’t approve and the associate who spoke with me on this matter is not ready to listen. Not sure why they send technician assessment if they don’t want to follow the guidance

1 month ago

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Rick Michel Dallas, Texas

Yeah, I’m not very happy with choice home warranty. Before I renew, I’m going to do my homework to find another company. I’ve had two claims in the last couple of weeks. My first claim they only covered 50% my second claim was denied..

1 month ago

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Verified Customer

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Sireesh Atlanta, Georgia

The customer is given no choice to repair an appliance and promised a small claim amount (which is yet to be received after 2 weeks after discussion of with claim manager) of whatever is current abandoning the repair after 6 weeks of raising claim and also a service fee.

1 month ago

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Tom Fritsch New Orleans, Louisiana

Choice Home Warranty are crooks. They have denied every claim I have submitted and I still had to pay the service fees for their technicians to come out and diagnose the equipment problems. I would advise anyone interested in a home warranty to avoid Choice at all costs. They are a disgrace.

1 month ago

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Brian Greenwood, Indiana

Their electrician there sent out never returned or responded to several calls texts and emails . I have had no lights in my garage for several months now.

1 month ago

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Angela Augusta, Georgia

Has gotten too expensive. The monthly payment and the additional $100 fee for the technician. Would probably be cheaper for me to pay out of pocket!

1 month ago

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Joeann Phenix City, Alabama

I’m waiting on parts for My AC Unit 2nd Floor and My Power Bill is $1,300 this Month when My Air Conditioner was supposed to to be fixed. Now I have to pay an Extremely High Bill and Burn Up I in 90-100 degrees hot heat house. This is not fair to the customer

1 month ago

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Verified Customer

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Meg Saint Paul, Minnesota

I must say I am very pleased with the entire process, start to finish! Thank you Choose Home Warranty.

1 month ago

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Frank Chemung Township, Illinois

It gives every owner a bit of peace of mind for the just in case moments when you may not be prepared financially for a big job

1 month ago

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Barbara Cedar Hill, Texas

Choice Ho m e Warranty was good but Holmes Protection is even better with over 35 years experience and quality.

1 month ago

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Joi Avondale, Louisiana

Very dissatisfied with the way my dishwasher replacement was handled. It appears numerous other customers experience the same issues with low ball offers.

1 month ago

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David Denver, Colorado

The individual who was scheduled to come check out my hot tub meade an appointment recieved payment for the service call and did not show up on the scheduled day. We talked on the phone exchanged text messages was told he would come two differnet times did not show. Eventually I asked for a refund which I have yet to receive

1 month ago

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Sherry Little Rock, Arkansas

Real Estate Agent recommended the plan. I have used the service for two home issues and was very happy with the service

1 month ago

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Bill Buena Vista, Colorado

the repair person earned a five-star rating however your buyout option was too low in my opinion and took over three weeks for us to receive the lows credit.

1 month ago

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Michelle Rocky Mount, North Carolina

Work with? It’s been 2 months trying to get my stove fix. U sent several appliance company. Where do u get these companies from? U rather to continue sending me technicians then give me a new stove. U get my monthly fee, I have paid for a new stove. It’s always about the money.

1 month ago

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Larry Huntsville, Alabama

The people I worked with at Choice were great, my main problem was the response time of the subcontractors.

1 month ago

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Velma Kanski Orlando, Florida

On line claim filing is really easy. Follow up is amazing. Constant contact through claim completion.

1 month ago

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Kristin Grand Junction, Colorado

I got this warranty to cover things in my new house in case something didn’t work. This has become a waste of money because I had to cover the cost of replacing a defective ice bucket in the freezer that prevented the ice dispenser from working. I had to replace the part myself at a cost of $250.

1 month ago

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Verified Customer

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Ora Fort Washington, Maryland

Been waiting more than 3 weeks for my dryer and refrigerator repair to be completed and almost 2 months for a replacement voucher for my refrigerator replacement.

1 month ago

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GARY Oakdale, California

Claim process was very smooth and prompt response getting the proper technician on site to fix the issue.

1 month ago

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BRYAN W FISSELL Fort Worth, Texas

Choice Home Warranty is good so far only had to use it one time. The issue was settled fast and to my satisfaction.

1 month ago

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Paul Rocklin, California

I canceled my account with choice because I felt what was charged to replace a hot water heater above the monthly fees was excessive. In other words choice did not pay for the hot water heater at all I ended up paying for the whole thing in my opinion

1 month ago

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Verified Customer

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Terry Tracy, California

Excellent Customer Service. They were very professional and on time. They accommodated us within the date and time.

1 month ago

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Chad San Jose, California

Do yourself a big favor and read the reviews, do your research and go to this company at your own risk! They tried to deny my simple claim but finally agreed to pay it after I raised hell. Good Luck!

1 month ago

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Verified Customer

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Deborah Friendswood, Texas

The technician who came to fix my dryer was great, but he told me that the company didn't allow him to fix my problem -- a cracked and smashed vent pipe leading outside.

1 month ago

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Verified Customer

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Diane Huntsville, Alabama

To be fair, prior to this claim, I have been satisfied with CHW. Currently, I’m in an AI loop where Choice says they need more detail from the technician, and the tech says they have submitted it. I’ve gone through two technicians. My HVAC has been out for 27 days and counting.

1 month ago

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Verified Customer

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Brenda Booker Atlanta, Georgia

The technician that was sent to my home did an awesome job. I recommend him highly. Thank you so much!!!

1 month ago

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Susan Silverstein (Sue) Florin, California

Great customer service.! Prompt responses and appts set for diag. Issues resolved timely as well. Thank you!!

1 month ago

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Michelle Wilson Dallas, Texas

Generally the Claim is Serviced within 24hrs which is Nice & All Service people sent out have neen, Knowledgeable, Understanding & Caring! 😊

1 month ago

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Verified Customer

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Gary Prince Frederick, Maryland

We switched from American Home Shield and We regret it. The service was great with them. I don’t understand why it takes over a month to get the payment check for our range that cannot be repaired. I would not choose Choice or recommend it to anyone.

1 month ago

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Shawna Wesley Charlotte, North Carolina

The guy that came out here to fix my air conditioner was great! Very professional and got the job done quick!

1 month ago

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Mike webster North Las Vegas, Nevada

My compressor went out on my AC unit Choice home warranty said it was a power surge and they did not cover it so I had to spend $10,200 with another company to get it fixed very disappointed in Choice I did not have a power surge

1 month ago

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keekee Hayes Detroit, Michigan

Goodmorning my hot water was out and nick came and now I have hot water he was very friendly let me know to call if I had any problems every thing is back to normal

2 weeks ago

Choice Home Warranty Reviews