Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Susan

My first claim was a plumbing stoppage and the rep. that was sent had no intention of fixing the problem, He was there to verify that what I told Choice when I called in the claim was accurate. Choice had to approve the claim and sent the plumber out a few days later to fix the stoppage. On my second claim I was made to pay my $100 service call fee when I called in the claim. When Eyebee arrived to repair the washer not spinning claim I was made to pay the $100 again or he would remove the part that he used to fix the washer.

4 months ago

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Samuel

This was my first time requiring help with an appliance and the technician had to come out three time before he was able to perform the repair. The first time to assess the repair required and order the parts. The second visit to repair the appliance but the parts had not arrived. The third after I received the parts to complete the repairs. One trip too many!

4 months ago

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Craig

Luis was able to find the 2 parts that was needed to repair my heater. He contacted me to set up the appointment at my convenience to come back to install the parts. The heater is working great now!

4 months ago

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John

I only wish the Home warranty companies were better at explaining to customers what is truly covered and not. They were ok. But, it seems to be what is happening in home warranties. Some are big scammers.

4 months ago

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Constance

My first experience went well. I needed a new garbage disposal. The technician replaced it in less than 1 hour. On my second experience I was sent plumbers who didn’t own the tools to complete the job. The next plumber they scheduled for that job called the day before to cancel because he would not be paid by me. (He was rather rude on the phone. ) I had already paid the required fee to the first plumber. I then found my own plumber, who fixed my leaking whirlpool tub faucet. I did not use Choice, it had become too frustrating.

4 months ago

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Robert

I've had Choice Home Warranty for a couple of years and used it a couple times. The first time took exorbitantly long for a technician to be assigned to a simple plumbing job (leaky faucet). Unfortunately, the technician also broke it worse. Regardless, after a bit of waiting for new parts, it was installed and works well. The second time was just over a month ago. I called about my stove not working properly. One burner was overheating and would not hold temp. A technician was assigned extremely quickly and came to look at the stove within a couple days. He diagnosed a faulty burner element and an infinite switch. Since the cost was going to be $500, Choice said they would replace the stove. However, this is where I feel I received better value at my prior warranty company. Choice offered me just under $400 to replace my electric stove, which would be in the form of a e-gift card from Lowe's. They stated they were offering me the fair replacement "wholesale price" value. However, they didn't take into consideration the type of stove I had, as well as the features such as oven cleaning and convection settings. The absolute cheapest electric stove at Lowe's was about $520...which was the old-style coil burner elements. I talked with a representative, who was extremely pleasant, and she was able to increase my gift card to $485. Still not great since a comparable stove to the one I owned was around $750-$800, but I said fine, that will work. Again, here is the main issue I have with their service. The final claim happened on Dec 5th...it took them 19 more days to send me an electronic gift card. As this was right before Christmas and I had company coming over for the holidays, I needed a working stove. So essentially, I had to purchase a stove to ensure I would get a pre-Christmas delivery, and now I have gift card (received on Dec 24th) to Lowe's I need to utilize. It really just doesn't make a ton of sense. The technician they hired was great, the customer service rep was nice enough, but taking almost 20 days to send me an email gift card is ridiculous, not even counting I can't buy a stove for wholesale prices. I'm not saying their a bad company, but my last home warranty company was much better.

4 months ago

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Verified Customer

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Gwynne

Apparently I am paying Choice Home Warranty every month. I had a problem with my furnace they sent a very nice guy who fixed my problem. It took a couple tries but he returned with no complaints and all is well.

4 months ago

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George

Because it seemed to be well recommended. But we had an oven motherboard go bad, which meant they couldn’t repair it. We received a Lowe’s gift card for ~$900, but the replacement (same brand, size 27”, similar features) costs ~$3,200 at Lowe’s. So the replacement costs us ~$2,300! Or we get the much cheaper replacement, with few available alternatives to select from, instead. Neither solution is desirable and certainly wasn’t understood when we signed up. We even had a local appliance repair look at our ovens for maintenance and diagnostics before we signed up. So this really was an unexpected surprise. Sears Home Services would’ve fully replaced, based on our experience about 12 years ago (refrigerator). Choice offered absolutely no other options for us, not even a cash card that we could use at another retailer.

4 months ago Edited January 14, 2026

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Marlene

I think another option to offer: a benefit coverage with your current vendor, perhaps similar to health insurance ie; in network and out of network benefits. I know that my current vendor will prioritize my service call for service within 4 hrs for emergency services

4 months ago

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Dana Street

4 months ago

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Ann

Signed up and had my heat, a/c replaced at NO cost to your company (I was ONE day before the 30 day after signing up). The after that, had to pay for the electrical box to be replaced, due to your company sent over a MUCH MORE EXPENSIVE company. Went ahead and paid the company that did the heat-a/c because it would have cost me more than 2x as much using a different company, the electrical company you guys sent to me. Made much more sense to stick with the 1st company.

4 months ago

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Nick

The Tech found the problem quick and had to order the part . The next eeek the part came in and he had installed in an 1/2 hour and we were back in business!!! Very happy with the company you sent!!!

4 months ago

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Steve

Communication was extremely difficult. Your Auto system made notes regarding the fact that we did not want a particular plumbing company to come here. However, twice the appointments made were with the company. We said we would not allow here! Very frustrating not being able to speak to an actual person. Once we got the correct plumbing company, things move smoothly and we were happy.

4 months ago

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Amine

Todo muy bien en el servicio, le doy 4 estrellas por que demoran un mes en enviar una tarjeta de Lowe’s para comprar el electrodoméstico y dan muy poco, estuve mirando en estufas como la mía y voy a tener que poner más dinero.

4 months ago

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Craig

Every thing has been good so far but I will reserve judgment until my clothes washer is fixed. Technician came and looked at it in a timely manner and Choice Home Warranty gave him authorization to fix it just haven’t heard anything since .

4 months ago

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Frank

We put a claim in as our thermostat was not working properly. We were set up iwith Comfort Solutions, LLC. The representative came out, identified that we needed a new thermostat and in 2 weeks installed it. The following week we received a letter from Comfort Solutions informing us that they no longer would be providing services for home warranty companies. We were very disappointed to hear that you other companies are not paying these companies promptly and fairly. Please explain why this is and how you plan to earn our trust.

4 months ago

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Verified Customer

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Laurie Beach

A friend referred me to your company. The one and only time I’ve used my warranty program, the process very user friendly and the electrician was knowledgeable, professional and courteous.

4 months ago

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Daniel

The drain plug in one of my bathrooms broke off, rusted and corroded. I called to make a claim. "We don't cover that" was the response I got. I just paid $513.00 (with senior discount) to get it fixed. I used a plumbing company that Choice Home Warranty uses. It took about 30 minutes. Outrageous!

4 months ago

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Verified Customer

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Lanette

I have had Choice Home Warranty for several years and never used it. I did not know how easy it was. The repairmen were very courteous and explained what they were doing. I will surely call again.

4 months ago

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LINDSAY WRIGHT

I chose CHW because they were offered through corporate incentives. Im not sure I'm going to stay with CHW sure to the level of difficulty of dealing with the company. I work in repair, I understand how these things work. We would NEVER make a customer jump through so many hoops all without ever even getting to talk to a human. It's despicable, honestly. I'll likely be switching to American Home Shield. Ice asked for confirmation from them that they'll repair my dryer that y'all denied without even talking to me and I still have yet to talk to anyone about this yet

4 months ago

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Rick

Your services were recommended by the VA organization that helped me buy my house. However I have had a couple of problems that were not handled well. 1- dishwasher, I never received reimbursement for replacement. This was out of pocket. 2- when home heating system failed, resolution not resolved. 3-when shower drain was clogged, plumber assigned to the job never showed up, kept rescheduling. Decided to get plumber on my own. Cost more than your service call.

4 months ago

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Verified Customer

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Janice R Bell

Heard more TV ads. Called about a big rubber tire rim that was held in place by large screws in the outside. Not sure what made it happen. Your company said only handles parts breaking down.I can see it both ways. But that’s why you didn’t get a 5

4 months ago

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Carol and John Taylor

I have had excellent service from Choice warranty. They took very good care of me both times I have called. I have no problem with them. I appreciate all their help. They seem to give me the best service out of all the home warranty. I have had I really appreciate their help.

4 months ago

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Laurene Farynyk

The most current claim has been taken care of, however, the previous claim which was out in before Thanksgiving has not been rectified yet. I’m still waiting for the prepaid card for $272.00 to put toward the purchase of a new dishwasher. I’ve had to go through the holidays without the use of a dishwasher. This has been an extreme inconvenience

4 months ago

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Verified Customer

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Nina Wooldridge

I called when my heat went out at 39 degrees outside and they put me with a company 5 days out that was inexcusable I called back and the next company they set me up with the same thing I called the company myself and got better redults

4 months ago

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Verified Customer

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Willard Norman

I have had one claim with them so far, which had do with my heating system. Called and put in my claim and with 24 hours a technician came out and fixed everything. God Bless

4 months ago

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Verified Customer

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Peggy Murray

Service tech was here on Dec 23 told me I needed a new flame sensor that he would order however I never got a call back I called on Jan 2nd he told part had not come in yet. He is supposed to be here at 1 pm today to install it. I feel the process was long and no follow up. I switched to Choice in September from a company I used for years however I am not happy with this first experience with Choice.

4 months ago

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Verified Customer

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Rasendra

Company is good but not keeping promises. When they sell warranty they will present as they will cover everything etc. Issue - they don't schedule tech for more then week or so. Once tech goes on site he writes report and then go back to company, you will not hear for few weeks for the resolutions. Most of the time they will deny the claim with really none justifiable cause . I have tenant moved in the home and issue started. I had open three claim for three issues. They did not cover any of them. Still, I was liable for vendor trip cost . So this warranty are not good. I am ready to cancel warranties with my all properties and handle my self with handy man when issue comes up This is cheaper and faster then paying Yearly subscription and still you end up paying charges

4 months ago

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Verified Customer

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James

They were fast and efficient in getting some one to come out and checkout my hheater, the service rep was very friendly and got me going again,I would recommend them to anyone that needs work done, very knowledgeable

4 months ago

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Verified Customer

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Dwight

Well it's hard these days to find people to do things for you in these days and times. And to cut out the hassle of searching for experience people is a task.So to relieve me of the headache of finding a quality repair company l leave it up to Choice Warranty.

4 months ago

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John and Ellen Rannells

Annual pricing and service fee fairly reasonable. Update on service was efficient. For certain circumstances like no heat would appreciate faster service. Technician that fixed our furnace was very knowledgeable, efficient and friendly.

4 months ago

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Darren Dugar\'Stewart

I liked the idea of being online but have had a few bad experiences, the places when I Yelp them are average at best so not sure what the vetting process is like. I was given sprinkler coverage as an incentive to purchase an additional year, only to be DENIED for a sprinkler issue. The company charged me cash for the service but whats the point of having insurance only to come out of pocket. I felt duped and felt like this was a terrible customer experience

4 months ago

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Verified Customer

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Frederick White

Choice Home Warranty was very responsive. EXCELLENT SERVICE. The contractor was equally as impressive. You are the GOLD standard as advertised. I have referred others. Many thanks, Frederick W

4 months ago

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Verified Customer

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Robert

I like that after contacting Choice Home Warranty they took care of business contacting a repairman to check on the service needed and was efficient with following through with repairs needed or replacement.

4 months ago

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Verified Customer

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Jeffrey / Linda Dufrene

CHW has proven to be a high quality company to deal with. Each time it has been necessary to contact CHW because of appliances or other issues, my problem has been quickly resolved .

4 months ago

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Verified Customer

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Nick Wimberly

Awesome experience with Choice Home Warranty! Very quick response and completion to our repair needs. The repair company was clean and orderly. The Choice Home Service agents were knowledgeable and attentive

4 months ago

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Verified Customer

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Susann Mckee

Choice Home Warranty has been the best warranty company I have ever worked with. They respond quickly and have always delivered a satisfactory result. I have used them numerous times for the rental houses that I own.

4 months ago

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Fulvia

Sergio from Sears home services was very good in his job He told me that the furnace is old and AC as well But I can wait until this coming summer to replace both In the meantime is working fine and there is no cormen monoxide coming out of the unit

5 months ago

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Verified Customer

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Sharon

This time around, they assigned a plumbing company to come diagnose the issue, who then obtained approval from CHW to fix the problem. It was quickly assigned and subsequently resolved!

5 months ago

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Mary

I was not happy with the agent assigned to me and truthfully disappointed with the out come of this claim. Company say repair or replace, ( I agree within reason) however the amount given wasnt even enough to replace item. I wasn't looking for top of the line but maybe an additional $100 to be closer to actually replace item. Would I renew i will have to think about that.

5 months ago

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Fred

Responsive, usually good and knowledgeable contractors. Had only one problem with a plumber who was unable to fix the problem. They replaced him with someone more knowledgeable but we did suffer floor damage due to the delay in changing plumbers. This second and 3rd chance policy needs to change ,

5 months ago

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Jaye

This particular experience with Choice Home Warranty went exceptionally well. The technician named Thomas and his aid did a great job. Professional, quick, friendly, etc. Thanks again guys.

5 months ago

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Charmaine

Choice Home Warrantee has no apparent control over their contractors. They sent me a Plumber to replace my Water Heater and he disconnected the Humidifier and failed to reconnect it to the New Water Heater. I had to wait for Four Seasons to tell me that my Humidifier was not connected. Who does that ?? Is this plumber so incompetent that he forgot to re attach my Humidifier. And now I can get him to come back and finish the job that he was paid for. Good Services Plumbing and Excavation ought to change their name. And Choice Home Warrantee ought to see to it that their contractors finish the job. 9 times he's promised to return and complete the job and he hasn't made it here yet. And maybe the worst part is that Choice Home Warrantee is after me to renew my contract saying we'll give you 2 months free. How about just getting your contractor to finish this simple job ??

5 months ago

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Verified Customer

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Mary

I was having problems with my washer and Choice Home Warranty had someone out to fix it quick. I was so happy because I just cannot be without my washer and dryer. Great Customer Service

5 months ago

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Verified Customer

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Mylanda

I've been using CHS for several years now. They are always punctual with your request. In addition, the service providers have always been professional. I would recommend them to anyone.

5 months ago

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Ruben

I just started with your company 2 months ago when we moved into our new house. Our garbage disposal went out within a week. I called to make a claim. I have been put on hold since. I would love to give you a review once this matter is settled.

5 months ago

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Anonymously Nua, AS

I've used my Choice Home Warranty multiple times and have consistently had good experiences. They promptly addressed plumbing leaks and even replaced a faulty valve in my basement. Additionally, they handled a washing machine repair effectively. Overall, I'm satisfied with their service!

5 months ago

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Mark Nua, AS

I had a great experience with customer service. I only used the service once, but it was very satisfactory. My ice maker wasn't working, and they promptly fixed it. Overall, I’m pleased with the assistance I received!

5 months ago

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Rajat Nua, AS

I had a positive experience with their online service, receiving prompt responses each time. They effectively repaired my stove despite issues with the manufacturer, and the technician who fixed my refrigerator was knowledgeable and efficient. Scheduling was easy, and the technicians were competent. Overall, I appreciate their reliable service!

5 months ago

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Barbara Nua, AS

I had minimal interaction with customer service since most was done online, which was straightforward. My recent experience with refrigerator repair was excellent; the technician had the necessary part on hand and fixed it quickly. However, past experiences were frustrating due to delays in part arrivals. Additionally, I faced plumbing issues that required attention, but overall, the service has been hit or miss.

5 months ago

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