Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Craig

The service was provided the same day I called it in. Great customer service. The repairman was excellent and did a great job on repair. Choice Home Warranty seems to have the best Home Warranty service available at this current time. As long as the service remains as good as it is with the price of warranty coverage remaining as it is; I will stay with Choice Home Warranty and recommend it to others.

6 months ago

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Verified Customer

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Erlinda

At first I thought my last claim was being ignored. But when they finally authorized the AC repair, it went really quick and my son was very satisfied with the work that the technician Jacob did . Yes, my warranty will expire in August and I do want to renew the service. i do hope you can give me a better deal . Please let me know what I need to do to renew. Thank you. Erlinda

6 months ago

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Joanne Wang

I always receive a response from Choice within 24 hours after submitting a claim. For small projects, this is definitely a relief. The vendors are generally busy but good, except Sears Home Services (very unreliable and a lot of employees seem not happy). I hope Choice will have more small business vendors, those are generally professional and thorough.

6 months ago

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Verified Customer

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Thomas O

I had another company offer an inexpensive a/c service to my unit then told me me unit had pressure problems and refused to work with Choice. I cancelled the appointment with that company and called choice to send out their a/c representative for a second opinion. They came out and said my unit was fine and cleaned and checked my unit. The Choice warranty saved me from being ripped off for unneeded repairs

6 months ago

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Verified Customer

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Latonya

I have been with CHW for a number of years and had np problems until this year. I usually rate 5, but because I had trouble with one of the contractors sent to my home. This person was obviously unskilled and had compassion for his job. He did nothing but looked inside my clean dishwasher, closed the door and said go to home depot and get some dishwasher Cleaner. (What) ???? I have dishwasher Cleaner. I gave it to him, he opened it and (sprayed ) it in my dishwasher, turned it on. Got paid and left. Water started to flow from under the dishwasher. I am upset. It took several days to reach him. Once I reached him.....he arrogantly said "I'm not coming back" call CHW. That got it with me.....CHW sent another contractor, out to find the initial problem. The first contractor really did not know what he was doing. Flooded my dishwasher with suds which caused the water to Sud from under the dishwasher. Other than that CHW has always received a 5 rating for years.

6 months ago

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Verified Customer

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jimmy james sr

I am truly satisfied with my decision to choose Choice for as my Home warranty provider. My refrigerator went bad, unable to be repaired, Choice provided the replacement funds that help me to purchase a new refrigerator. The funds was surprisingly more than sufficient, providing the age of my old refrigerator. Thank you Choice the coverage in my warranty policy. I have tried other home warranty companies, but my plans is stay with Choice warranty.

6 months ago

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Verified Customer

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Sharon L. McKee

For the most part it was a great experience. My only complaint was the amount of time it took to find a reputable technician to do the job. In fairness that could be just where we live. Really could not have been better! Have told my friends and family about Choice Home Warranty and how it is great to have the home warranty. Some of my friends have had home warranties and when they had a break down they would not pay. So that is why I have been telling them about Choice Home Warranty and that you stand behind your contract with the customer!

7 months ago

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Verified Customer

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Cindy Li

Great Technician resolved the problem right away for the leaking kitchen faucet. The plumbing service needs to hire more plumbers since there was more than 48 hours lead time. For the two wet spots around the shower, the technician checked them and instructed to wait and see if the spots expanding or not since his touched the spot and did not feel wet.

7 months ago

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Verified Customer

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Irwin

CHW has been very helpful and very prompt in providing services that I needed in my home - thesse were serious plumbing problems, and CHW dispatched a plumber from Concept Renaissance Services, LLC. The plumber (Miguel A - was excellent and did a terrific job repairing all of the problems. In the future, I intend to rely on CRS and Miguel for any futhre plumbing needs.

7 months ago

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Donald

I really like the service. I had a service before and they were such a disappointment. When we switched to Choice and used them I was really happy with the whole process. It's easy to file a claim and the vendors they use have been out standing. When my daughter bought her house I recommend Choice to her and she has it now. I have recommended Choice to all my family and friends. I give them the highest rating possible.

7 months ago

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Shannon

They've just been helpful every time that I've called they've gotten a person out as soon as they could. And then if they couldn't fix it right away, they were able to get it replaced. There's only one bad thing, though. My microwave stopped heating, and they couldn't fix it. So they replaced it, but they only replaced it for the amount of how much the wholesale cost was. And then I had to pay to get it installed. That was very frustrating.

8 months ago

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Verified Customer

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Michael

I used it when the heating was not working properly, and I was able to call on a Friday. However, service was not going to be available until Tuesday under normal circumstances. I was able to contact the repair person and move it to that Friday, but I had to pay an extra hundred dollars. The service guy was excellent. He was very knowledgeable, and we were up and running within 2 to 3 hours from his arrival.

8 months ago

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Verified Customer

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Nancye

I put in a claim online. Then it was just a matter of hours before I saw the email that would show us when there would be technicians that would be out. And then he would be coming out of time and everything. And he showed up on time, the guy that came was very knowledgeable, he's very polite and help me a lot with the garbage disposal. So he taught me a lot about that, and they had to replace the garbage proposal. He was in and out and just a matter of no time and that was it. I mean, I pay your little part that you have to pay. It was a very easy process.

8 months ago

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Verified Customer

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Dominic

Just not too long ago, I had to use it for an electrical outlet. It had burned out so they came out and repaired it, and did an excellent job. In and out in a short amount of time. Whenever I've had to have something repaired, if they couldn't repair it, they did replace it. A couple of years ago, my ceiling fan went out and they couldn't fix it, so they replaced it with a new one. And it's working fine today.

8 months ago

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Verified Customer

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Zia

The water heater just stopped functioning and I called them, and then, within 24 hours, they dispatched the technician. They approved it within another 48 hours, and I'm just waiting for the technician to come and replace it. I've been with them for so many years and we have no problem. Always when we call they take care of those claim submissions, and they do their best and they send the technician to take care of the problems we have. And we really appreciate their courtesy and their service.

8 months ago

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Chandra

There were 2 times I called people, so they were very appreciative and kind and then explained the problem I had and fixed it. I used my warranty for my microwave oven because it was not working, and they replaced it. The second time, my garage door opener was not opening the door. So they came in because of the cold and other things. They tweaked it, and it started working.

8 months ago

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Verified Customer

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Anonymous

I wasn't able to get a person I had when I called on Saturday, I had to talk to an automated system. And when I tried to tell them how cold it was here, and I needed the heat fixed there was no person that could understand that. So they didn't schedule the person to come out until Tuesday. And it was really cold and I had no heat. So I called the company they suggested and that company was able to change it to Monday, but because Choice didn't say it was an emergency, they couldn't come out Saturday or Sunday, but luckily I had electricity, so I was able to use a space heater. The company they recommended was very good and he came out when he said he was going to.

8 months ago

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Verified Customer

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Shirley

It was with my heating and cooling units, and they came out at least 3 times and got it fixed. One of the last times when they brought back a part, they had to bring and they didn't ask. I asked if I needed to pay him that copay that time and they said no, because it was part of the second time. So I was very pleased. They fixed it anyway, it works much better.

8 months ago

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Grace

An appliance needed a repair, and they had to replace it. Instead of replacing it, they gave me a credit at Lowe's store for $338, which was very disappointing because the refrigerator cost much more than that. And they forced me to shop at Lowe's which I usually don't do. I usually shop at Home Depot. I tried to change it to just a debit card and they refused. But what disturbed me more than anything is that when you click on the computer and you say you want a refund, it doesn't tell you that you're going to get a refund from Lowe's. It just tells you to click in and you'll get your refund, which I thought was false advertising, advertisement.

8 months ago

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Verified Customer

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Rachel

I recently needed to use my warranty because my washing machine broke. They had someone come out and the person said they couldn't fix it. So they were given the funding for a new one. And it's not sufficient to buy a new one. They say it's based on the model and year and all this other kind of stuff. But ironically enough, I had another washing machine at another house that's insured and it had a newer washing machine that had all the bells and whistles. But apparently, the size was smaller. And they gave me the same exact amount, which again, isn't enough to buy a new washing machine and dryer from the store. And then I'm waiting 30 to 60 days to get the funding.

8 months ago

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Verified Customer

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Vic

So far so good. An excellent technician was sent out to fix dishwasher problem. Irvin did good,

2 weeks ago

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Charlene

Reporting a covered service is, very simple. And their service employees are great and thorough. Good Job

2 weeks ago

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Leeoma

Filed to claims dryer still not working properly. Stove service to weeks later firer dept came carbon monoxide in house. You requested another 85.00. I am requesting service be canceled .

2 weeks ago

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Jen

Having to wait a month to get rebate for a new washing machine. Just not right. And our water heater had issues and waiting weeks to get part. Just not right

3 weeks ago

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Verified Customer

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WARNELL RHETT

Promptness and professionalism. Knowledgeable of service contractors and courteous professional.

3 weeks ago

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Verified Customer

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Scott Barden

So far not impressed with how long it takes to get things fixed. .. I do love the idea of it my furnace broke down about a week ago still have no clue when someone is coming

3 weeks ago

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Jeff Mitchell

The people you contract for repairs are scheduled too far out. They don't follow up to complete task. I have to call them.

3 weeks ago

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Verified Customer

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Ellen Forsberg

I have only needed help one time, with a plumbing issue, and it was handled promptly.

3 weeks ago

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Verified Customer

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Sasan

They are always responsive and resolve problems. Other than providing excellent service, I would have to comment that it is at a very good value. We, for many years, used another famous home warranty company and at the suggestion of a friend we switched to Choice. It was essentially half the cost and much, much better service. We have used the warranty several times in the past few months, just file the claim online and within 24 hours, there was a response. And usually within a few days, we had a technician come and work on the issue. And in non-urgent situations, the issue got resolved within the latest within 2 weeks.

9 months ago

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Verified Customer

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kini tran

I have had Choice 2x times, 1 at 4 years and 6 months bonus and another at another 3 years and 6 months and both times had coverage that more than paid what was covered for all the appliances and certain things that breakdown in the house from leakage of showers in the second floor to plumbing in the toilets and sinks, to most of my appliances that were fixed or if not, given a credit to purchase another appliance from clothes washers, to dishwasher to microwave. I highly recommend them. AC is not much coverage really under specific terms so I don't rely on them for that. They are a solid company and back up most coverages. Oh yes and I just change my failing garage opener that was covered. They also do coverage on the springs of the garage I hear if that ever fails.

9 months ago

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Verified Customer

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Rosemary

I like them so much. The last appointment that I made was for a refrigerator malfunction. My refrigerator stopped working and with the gentleman who was supposed to come out, I had to cancel it because it was still under warranty with LG. He spent some time with me on the phone and he went through a whole bunch of things with me. He was very helpful without even coming out. I had to cancel the appointment, but he called anyway to make sure and was extremely informative. He also gave me a lot of good information about the actual LG refrigerator that I had. So I was impressed with the customer service I got.

9 months ago

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Verified Customer

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Jeanne Old Lyme, CT

My first claim was a disaster as they denied the claim a day before the service man was suppose to be here. Once I got this corrected after 3 phone calls. The service man was here on time and was very professional but had to go back to company if they would approve it. Came back after and got clock working but the main call for light staying on after you turn stove off was not done although this was what my original phone call was about. Will try again later to see if I can get this fixed. 2nd claim was quick and easy although he charged me for a new remote which I expected but he also charged me for the small wheel the cable for the garage door goes up and down on. Garage door is working beautifully and I am satisfied.

9 months ago

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Verified Customer

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George Thomas, Jr. Byron, GA

I was skeptical when choosing a home warranty company. I made sure to do my research and look at a number of first hand reviews. I eventually settled with Choice Home Warranty, and it ended up being one of the better decisions I made. I had to make my first claim not to long ago and it went extremely smooth. My furnace went out and it has been cold so definitely needed it back up and running. I did the claim online and at about 9 that night and I had an appointment scheduled around 4:45 that morning. The heating and air company they used came was very responsive and they came to diagnose the problem. They had to order a fan assembly for my furnace. They got to my house around 10 that morning and the claim was approved within a couple of hours. Soon as the part came in they came right on out to get us up and running. I will definitely be renewing my policy with Choice.

9 months ago

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Vicki Sun City, AZ

I had an excellent technician who fixed my heater by installing a new motor. I would use this man again. He was professional and knowledgeable. What I dont LIKE I filled out your survey and gave high ratings, but when i wrote my response there were not 50= words. It wouldnt let me submit it. It took much longer than the 2 minutes I finally said, " the hell with it" and didnt submit it because I couldn't until I wrote 50 words. That is not right. You should accept what people say and not put a limit on the number of words. I am angry about that and it will effect if I continue with Choice or not

9 months ago

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Verified Customer

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Olda Norwalk, CA

I was very please with the service and quickness when I put a claim for service for one of the showers in my house that was not working . No hot water was coming out. I called 12/20/2023 and was told by the agent that I would be called within 24-48 hours from the business that would take my claim. That same night Oasis Plumbing & Drain Service, Inc., texted me that I was schedule for 12/22/2023 between 12:00pm and 4:00pm. I had a question and text Oasis plumbing. I was told that if they had a cancellation they could possibly be there today 10/21/2023, I told them it was okay on Friday, this was at 11:25am. I was surprised when I received a call at 3:28pm letting me know they were on their way if it was okay with me. I was and the technician that came was very professional, knowledgeable, fast and after he finished he left my bathroom as it was before, very clean. My shower works perfectly now.

10 months ago

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Verified Customer

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Pamela Whitelock New Albany, OH

We could not be more pleased with our Choice Home Warranty plan and, especially, the Eiman Handy Services technician who has solved our problems several times. CHW is immediately responsive to requests for service and honored our request for our preferred technician. The service provided has been exceptional. The technician is very professional, communicates in a timely and thorough manner, is very knowledgeable, is proactive and responsive in assessing and addressing problems, is quite efficient in getting work done, is respectful, and genuinely cares. A key factor also is trust. He epitomizes superior customer service.

10 months ago

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Verified Customer

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Lisa

Choice Home Warranty has been great, so far. I’ve had to contact them twice and they really respond quickly! The technicians they send out are very good and have taken care of my issues in a timely manner. Both have been very nice, as well. I did business with American Home Shield for 7 years; WHAT A MISTAKE! I never got to talk to a real person (all was done online) to explain what my problem was. They had to come out several times because the technicians weren’t very knowledgeable and acted like they didn’t care. They put bad-aids on my HVAC several times but never really fixed it. When I needed it replaced, they REFUSED TO PAY! That’s when I dropped them like a hot potato and changed to Choice Home Warranty. I highly recommend Choice home Warranty!

10 months ago

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Verified Customer

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Michael J. Paparella

We have been using Choice for 2.5 years with two homes in CA and MI. each claim has been dealt with promptly and for the most part efficiently. Their claims specialists have always been very courteous and have done their utmost to ensure that a fix was made of the issue. We had one exception with our refrigerator recently, but that was due to parts needed taking time to be delivered. Our most recent experience with our furnace not heating properly required three attempts with different techs to fix the problem, but CHW was patient in finding one who could provide the proper fix and now our furnace is running like new!

10 months ago

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Karen Aurora, CO

10 months ago

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Gavlon Dallas, TX

When I have a home maintenance problem they are usually significant. For example, my A/C unit not functioning, plumbing leaking or clogged up, or an electrical promlem. To me these are serious problems. With Choice Home Warranty, I am at peace. I simple email/call in,,, complete a service request and have a professional sent out usually in 24 hours or less. They come in and quickly diagnose and resolve the problem. In situation, where it requires equipment replacement it's usually taken care of in about a few days. The most wonderful thing here is the cost. Trust me, Choice Home Warranty do what they say while saing you money, time and aggravation.

10 months ago

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Richmond

We've used the warranty several times. The last one was dealing with our heating and air unit. We have maintenance twice a year and the guy was telling us that there was a leak in one of the coils and so my husband sent something to Choice Warranty and said hey, something's going on with it because we noticed it wasn't working as good. Choice Warranty sent this other guy and I really liked him. He was so knowledgeable and he went upstairs and he looked at it and he said, this is what's going on. Then he called the company. He did what he needed to do and we've not had any issues and it has been extremely cold. So that's good. So far they've been very trustworthy.

11 months ago

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Rhett Fayetteville, NC

I like the ease to file a claim and the and professional service to get repairs completed in a timely manner. Overall, very happy and pleased with CHW! My one dislike is when I our dishwasher failed. CHW made the decision to replace the unit, which was much appreciated. However, unlike any other claim, CHW issued me a Lowe's E-gift certificate to purchase to a new one(which only became available after 30 days.) We couldn't wait 30 days to replace the dishwater, so we purchased one with our own funds. Six months later, I still have money left on the E-gift certificate. As mentioned earlier, unlike any other claim, I had to order the dishwater from Lowes, was responsible for the installation fee and disposable of the old unit. I'm expecting a turn key process with CHW and didn't receive it with this claim. I was very disappointed and taken back the way this claim was handled. I hope this is not the new norm for taking care of your valued customers. I would appreciate CHW contacting me regarding this matter.

11 months ago

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Verified Customer

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Sharon Ramirez Boca Raton, FL

Well, Choice really is top-of-the-line. They said someone to fix our toilet and they accomplished their mission. They sent someone to fix the water on a refrigerator and they accomplished their mission. They ordered a part and fixed our refrigerator which did not have the refrigerator or the freezer working and it is ice cold now. So everything they’ve come to do they have done very very well. We had a company named Pride here locally for six years and I am here to tell you that every time someone came, they would say either they couldn’t fix it or it wasn’t in our contract. There were no deductibles, but it was just awful. I spoke to the owner of the company several times they’ve been in business for many many years. I wrote him so many emails, but nothing changed. When I read the reviews for Choice, I knew this was the company I needed whether I had to pay a co-pay or not, it has been well worth it.

11 months ago

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Karl

The electricians were professional and they did great work. This is the 2nd time I used my warrenty...

1 month ago

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Maria

I put in the work order in the afternoon and they sent a technician the next day and fixed the air conditioning!

1 month ago

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Dora

I like submitting claims online as I often am too busy to call so I like doing this at my convenience

1 month ago

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Edna

Dishonest behavior by some agents uncalled for. Be aware they only listened to what they want when you call to request to cancel a police due to house sale. They prefer to keep charging your credit card instead of actually canceling when you request. Never again

1 month ago

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Verified Customer

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Linda

I don't like how long it takes for service of a claim. I had a claim for the ice maker on my refrigerator this summer. The part arrived 2 days after the tech was here but couldn't get back to install it for over a month.

1 month ago

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Verified Customer

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Rita

Wonderful fast repair of my ice maker. The repairman had all the parts with him to make a speedy repair quickly.

1 month ago

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Tiffany

I don’t like how they just go up on price and don’t tell the customer, how u know if I even have that, I maybe cancelling my service.. smh

1 month ago

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