Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Wallace B. and Karen Boulineaux

The plumbing company that just used did a great job of installing a new faucet which was the cause of a bad leak under my kitchen cabinet. The job was smooth and efficient and the pros were very courteous and friendly! Choice came through for me again with great service and good choices for contractors!

7 months ago

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Deborah

Your customer service is excellent and they waste no time sending helpful technicians to your home to stop the problem. We certainly chose the right warranty company to protect us! We will continue to refer your company to our friends!

7 months ago Edited February 6, 2026

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Verified Customer

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Sharon Prator

Best feature: Choice Home Warranty will allow you to request a technician who has serviced your unit previously, from their list of providers, and you were satisfied with the work they did. My current issue was no heat from my Rhuud gas pack.

7 months ago

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Robert

There was a long period of time (3 weeks) to begin the evaluation and/or repair process. Once done with that initial appointment, we once again waited almost two weeks for another appointment to occur. The end result was a unrepairable fridge/freezer unit because a very small fan inside the unit failed and could not seem to be repaired or replaced. The fan was 'toy-sized' and probably cost about 5 dollars to make somewhere overseas, but I ended up spending more than a thousand dollars to replace the fridge/freezer. Admittedly, the unit was around 22 years old, and the cash settlement to me was probably quite generous considering the age of stuff involved. I'm just disappointed that a part so cheap can lead to my replacement cost. I am not being critical of any person involved, just bummed about the time overall, and the unavailability of the fan unit.

7 months ago

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Frances

I was very pleased with the repair of my dryer. It is working and drying clothes very well. I am satisfied with the replay of my air conditioner. I’m not sure about the quality of the machine compared to the one I had, but it is cooling well. Thank you for getting them done in a timely manner.

8 months ago

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Linda

I was disappointed when I made my request of a non-working microwave. I gave the model number and another #to the agent and she informed me that a GE representative would be contacting me. Three and a half weeks later he came. He never even opened the microwave. He immediately told me it would need to be replaced as they didn't even make the parts anymore. Seems to me that could have been determined when I made the original request. He said I would hear from you guys as to what you would do. I did hear about 15 minutes later. I was informed that I would get a gift card to Lowes for about $190. I had to go and buy a microwave and pay the additional cost plus instalation and dispose of the old one. I was also offered a check to me and allow me to buy the microwave wherever I choose. Today, about two months after the original request I got my microwave. It cost over $400. It is exactly like the one I had. Then to add insult to injury I still have not received my check from CHW.

8 months ago

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Verified Customer

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Joseph

I have needed 2 appliances repaired and for each one an appointment would be set up with a technician within 24 hours. Very responsive and professional. Each appliance was fixed in a timely fashion. I'm very happy we chose Choice Home Warranty!!

8 months ago

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Richard

Pleased with choice but I've been waiting almost 3 weeks to replace my refrigerator. I called a few days ago and was told it could be another 30 days. I accepted the offer but so far it's gone nowhere. Please help. Thank you Jeanette deleva 2161 Nw 55 ave rd Ocala fl 34482 770 241 3696

8 months ago

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William

The technician was dispatched out assessed the situation and realized he needed parts. He ordered the parts to make the repairs and rescheduled for the following Tuesday. He arrived on Tuesday and made the repairs and the dryer works like new!! Thank you very much Choice Home Warranty!!

8 months ago

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Rajiv

I have two situations since i bought my home and thankfully I had gotten the home warranty at my friends recommendation from Choice. It was great to be fully covered and very easy to report the issue and schedule an appointment online.

8 months ago

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Verified Customer

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Twyla

Several years ago my neighbor told me how satisfied she was. I've been with Choice for a little over 4 years. I haven't had a lot of claims; however, every claim was handled quickly. Professional repair companies responded and quality repairs made.

8 months ago

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Karen

The service representatives and delivery personnel are always very helpful. Did not take long to get a replacement refrigerator. The only issue I had was I had to wait 30 days to get an ecard from Lowes. Also I was hoping I could use it at any department store.

8 months ago Edited November 20, 2025

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Mark

Technician was on time but could not find anything wrong with our pipes. The problem could have been the gaskets on the faucets, but since they were not leaking he said he could not look at the faucets as this would not be covered under the warranty. I would think the warranty should have included the option for the technician to also look at the faucets to find out if they were the problem.

8 months ago

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Verified Customer

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Sheridan

I have a home warranty with Choice. My evaporator coil on my HVAC unit was leaking and I filed a claim with them. Filing the claim was easy and their response was fast. A technician came to my home and looked at my HVAC unit, filed a report and my claim was approved. The technician then came and replaced my HVAC unit it.

8 months ago Edited November 20, 2025

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Verified Customer

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Manuel

Honesty and delivery. I used to have homeowners insurance with a competitor that never fully honored any of my claims submitted. Choice Home Warranty honored my first claim completely and expeditiously. I strongly recommend CHW to anyone looking for peace of mind in homeowners insurance coverage.

8 months ago

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Shirley Mack

I was skeptical at first when I read some of tge reviews but people do not believe the negative reviews Choice Home Warranty is the best 👌 I highly recommend them they were out the next day and about the next week my GE Washer was up and running Choice Home Warranty you Rock 🪨

8 months ago

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Verified Customer

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ELVA GRIFFIN

A few years ago your advertisement showing the benefits of having a home warranty with a roof repair option sold me on the idea. Recently, it was super easy to file a claim request and follow up. I'm glad I made the decision on CHW.

8 months ago

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Suzanne Martin Leanna jacoby

Technician was knowledgeable, it was obvious he knew what he was doing. I did have another air conditioner company and was told the unit was on its last leg and would not last long. The unit had s fine just needed some tightening.

8 months ago

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Verified Customer

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Richard Van Sant

I purchased a home that had a balance of choice home warranty remaining on their contract so I went ahead and used them a couple of times I’ve had no problems. They’ve been pretty pretty good on showing up and I would use them again.

8 months ago

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Verified Customer

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Robert G Anderson

We’ve had very good experiences. This resent time a plumber was here the same day !!😃 Other times over the years we’ve been very pleased with the work men you’ve sent. That are constantly efficient , professional and personable.

8 months ago

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Josette Lauture Charles USA

8 months ago

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Sharon

The company, SA Plumbing was a little sketchy, one week they claimed yo make is all the way to the city line. The next week 6 days later they couldn't go that far yet they charged me full price of running there camera down the line. They claimed we're unable to go that far but since used camera they charged full $515.00 after my complaining they agreed to refund 1/2 until they completed the repair at an estimated 4400.00 cost. I contacted another company and was quoted 1500.00 - 2000.00; so guess who is opening the line. And repairing the line is NOT covered by warranty I saw as my responsibility to choose where MY money went.

8 months ago

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Verified Customer

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Anna

Every time I have used them, I have been satisfied with their work. The workers they send out are professional, friendly, and know their jobs. They explain to me what the problem is and write up the method by how it was repaired.

8 months ago

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Verified Customer

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Mike

Choice did a good job finding vendor to do the repair - unfortunately Js heat and air keeps telling me he is waiting for approval. According to Choice you show approved for repair. Now he is not returning calls. Maybe Choice will have to find another vendor to do the repair. We were told we need a new relay and thermostat. Should not be a big deal. That was last Friday last time I spoke with the repair service he said no parts. I made one phone call and found the parts.

8 months ago

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Verified Customer

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Charlotte

I liked what was presented to me in how the claim process worked and the cost. I recently had to file a claim, and everything went very smoothly!!! I have been with some other home warranty companies that were a nightmare. So happy with Choice Home Warranty!!!

8 months ago

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Verified Customer

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Harold

I am a realtor and have had clients with other warranty companies. Choice Warranty is by far the best. My issue got immediate attention. The technicians were very knowledgeable and always on time. I highly recommend Choice Warranty. Plus the price for a one year contract is very reasonable.

8 months ago Edited November 8, 2025

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Richard

The Technician from Johnson Builders was vice and polite and did his job in a timely manner. Yes I would recommend Choice Home Warranty. Although it took longer then anticipated to resolve the matter of fixing the water heater then inspected. My first call to them was made on October 6th. and the water heater was not fixed until the 28th of October. Maybe the warranty company and the people they use to fix things could have a better system of getting the matter at hand resolved sooner.

8 months ago

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Verified Customer

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Adam

I’ve been with Choice Home Warranty for five years and will complete a sixth year because of a free-year promotion. My experience has been mixed—repairs do get handled, but the company consistently looks for the lowest-cost solution. When replacement is required, they instruct technicians to choose the cheapest option available, which has meant lower-quality parts or appliances than what was originally installed. For example, I’ve received a weaker garage door spring, and a very basic built-in microwave replacement. While I appreciate that coverage exists and issues are eventually resolved, it often feels like savings for the company come before long-term quality for the customer.

8 months ago

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Verified Customer

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Harold

I have been a member of CHW since July 31, 2025. At the start, in September, I had an issue with our. Garage door. A Technician came to our home within a week and the issue was resolved. I submitted another claim for repair of a leak and a drain stoppage. The stoppage was taken care of very quickly, but there seems to be some type of delay for the leak. I was offered a chance to sign a three year contract for almost $2000.00 because I was starting to trust CHW, the service changed for me. It has been a month now and the leak has not been repaired, plus I have a hole in my guest bathroom ceiling that can’t be repaired until the leak is resolved. I missed two physician appointments waiting for the technicians that never came and there’s a lack of communication between the contractor and CHW. I will get an appointment date from CHW via email and another text from the contractor with a totally different date. I have contacted customer service four times concerning this issue and they are just as confused as I am. If it was possible for me to cancel my contract and receive a full refund, I would. Sometimes I regret changing over from American Preferred Home Warranty. The company was expensive, but reliable.

8 months ago Edited November 8, 2025

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Verified Customer

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Joseph

Second plumbing issue within five weeks for same issue. The second plumber spent twice the time to rooter the toilet and so far no repeat of the problem.......test was when we had the family dinner with same folks previously.....no problem this time...

8 months ago

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Pam

Up until the last few contractors I raved about choice to everyone and have even had some coworkers buy plans. But recently and specially the last 3 visits which were 2 different contractors I’ve been greatly disappointed! The last one who was also the 1st of the last 3 was the worst! Rude, not helpful in talking to me about what was actually broke left without resolving issues or confirming that it would be approved for parts to be ordered! I had to contact choice AND him to find out when he would be back! And this was for a heating problem and it was quite cold in the house at night. Also both times didn’t have a receipt for me or didn’t provide one later as he promised ALSO wanted cash!!!

8 months ago

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Verified Customer

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Wanda West

Service was beyond my expectations. The appointment was made quickly after I submitted the claim and the technician was on time and kept in contact with me on when he would arrive. Had to go get a part for my stove and came right back. I highly recommend Choice Home Warranty.

8 months ago

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Ronald Boucher

I had an a/c issue and notified Choice. The service man came out and fixed the problem. He unclogged a drain line and charged $1700 to remove mold that he said wasn’t covered. Three months later I had the same clogged line. The same tech game out. He fixed the problem and indicated that, if it happens again, I should consider replacing the line. (About $300). Three weeks later I had the same clogged line. This time I called my a/c man. He unclogged the line and gave me a one year guarantee and volunteered to check it in six months. All for $200. I would prefer to call myown tech and have Choice cover any major repair.

8 months ago

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Verified Customer

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vincent turchiano

Had many fears (most notably my hvac) when buying my first home. Realtor recommended a home warranty. Chose Choice at random and am happy I did. They have been phenomenal. I’m going on 4 years and will have 2 left on my warranty. After the 6 years are up, I will most likely get another 6 year deal. Worth every penny

8 months ago

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Verified Customer

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robert wardin

A skilled plumber came to my house to fix a clogged kitchen drain. He was very knowledgeable about the issues. Replace a few parts, unclogged the drain and was done in less than 30 minutes. Also, the service call was done within 4 hours of when reported the problem.

8 months ago Edited November 8, 2025

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Verified Customer

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Nancy

My husband had a stroke and he always would fix or know what was wrong with stuff. Since he can’t do anything anymore I thought this was an answer to some of my worries. Sure enough my oven quit working! The appliance repair guys were super nice and fixed it quickly!

8 months ago

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Verified Customer

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Geralyn

Its an awesome company they do all the work for you you don't have to find your own contractor to come and look at whatever you have wrong you just wait for email they set up the appointment you pay your service fee and that's it

8 months ago

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Richard Duarte Bakersfield, California

The person that called me was very polite and explained everything so that l could understand.

5 days ago

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Mario Carmona Phoenix, Arizona

Great professional fast response and job well done! Thank you CHW for fixing my ac unit.

6 days ago

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Verified Customer

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Lois Weinstein Loxahatchee, Florida

I chose CHW for the convenience. I have had pretty good luck with so far.

2 weeks ago

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Myrtle Sims New Orleans, Louisiana

Persons that have done work were very professional and thorough

2 weeks ago

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John and Pamela Alexander West Perrine, Florida

The company has been providing great service in a timely manner.

2 weeks ago

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Joy Hitchcock St. Petersburg, Florida

It came highly rated and good reviews. Also completely to others

2 weeks ago

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Jim Dunn Virginia Beach, Virginia

Claims are handled quickly and with qualified professionals.

2 weeks ago

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Wigberto Seda BVL, Florida

Choice home warranty is good, but it takes to long to have someone come to fix the problem .

2 weeks ago

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Alix and Letitia Nicolas Jacksonville, Florida

Great company and the contractor they hired have done great by me thus far

2 weeks ago

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Scott Raabe Pinehurst, Texas

Great warranty company compared to all other companies we have had.

2 weeks ago

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Bobby Thrasher Dallas, Texas

They have been reliable and taken care of any issues I have had promptly

2 weeks ago

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Loretta Blatz Greenville, South Carolina

I’ve been with Choice for 8-9 years. No issues. Service is handled quickly.

2 weeks ago

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David Bobst Navarre, Florida

Good customer service and repair service is easy and reliable

2 weeks ago

Choice Home Warranty Reviews