Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Lyn/Juli Diaz/Wright Loxahatchee, Florida

They were very responsive. Workman plumber came on time and was knowledgeable and professional and e

2 weeks ago

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Donna Epting Atlanta, Georgia

The 3* review is related to the very large increase in the monthly premium cost and the increase in the cost for an appointment for service from $75 to $100.

2 weeks ago

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Faith Smith Richardson, Texas

Only have used them once. I really liked the person they found to send here & so far everything is still good.

4 weeks ago

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Freddi Albuquerque, New Mexico

I dislike that CHW doesn't seem to know that I am already a customer and have purchased a Home Warranty with them. I also dislike the fact that they do not follow up very well. Follow up is lacking.

1 week ago

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Mark

Terrible, I asked to have a faucet fixed in our bathroom, they sent someone out but didn’t have the correct faucet stem. I paid the service charge but they never fixed it, when i asked to speak to a supervisor they asked if I ever fixed my my low pressure regulator which reads 50psi which is low for a house. I told them that had nothing to do with anything because if I increased pressure the faucet would leak more. They never showed up again, they’re very courteous but don’t fix the problem

1 month ago

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Benita

The work was done on the 13th of April. I chose to buy my own faucet because $70 does not buy a decent faucet so I will get reimbursed for the difference.

1 month ago

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Jeanie

....I took a chance out of several companies sending invitations for Home Warranty. I am so glad that I chose Choice Home Warranty.

1 month ago

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Suzanne

It’s super easy to request service on line. By the next day there’s a tech assigned and you get an appt for service.

1 month ago

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Mrs

Very disappointed there are no contractors in okeechobee area so the technician has to come from 35 miles. They come over to okeechobee only on Tuesday or Thursday so it took him about 2 weeks before he came the first time. He did a temporary fix on the washing machine and closed the job. I entered another claim request. It took another week & 1/2 for him to make it back my way. That 3&1/2 weeks without a washer

1 month ago

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Lillian

Been with them for several years. only problem is some of repair agents are not the best. Have had 2 that were way off and I believe they were both Whirlpool repairmen.

1 month ago

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Elthon

One of the best warranty companies I have dealt with. Responsibility and professionalism is the 2 words I must use with them.

1 month ago

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Virginia

I called and when the tech they selected was available, he came out assessed the issue, ordered parts, returned and fixed the problem.

1 month ago

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Angela

Jeff my plumber was awesome! He kept me informed of the process and when everything was approved, he got the work done right on time.

1 month ago

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Norman

The guy came out and looked at my pool equipment and question whether or not choice warranty would cover any work with the controls, but said he would get back with me, but never did

1 month ago

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Joan

Choice Homes has been reliable, they work expeditiously, also keep you inform of the repair process from the beginning to the end.

1 month ago

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Joyce

The only problem I've had is the plumber never came back when he said he would. But other wise I have nothing but good things to say about Choice Home Warranty.

1 month ago

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Leland

Called about garbage disposal being jammed two days later tech Called set an appointment and replaced it the same day with a new one

1 month ago Edited April 17, 2026

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Brett

Do not choose this company they seem like they cover everything however they don’t. They came to my house which is a private residence which the homeowner did some work. The electric went out in the house they sent a check out. Only wanted was the deposit for the visit which was $85. I gave it to him then he went to look at the problem. He said this is commercial. we don’t cover it and left I appealed, but it was his word against mine. I do not live in a commercial residence. I live in a private home. I would not recommend this company.

1 month ago

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Sharon Molberg

Welcoming and seemed to be knowledgeable about the generator. I’m so glad I’m getting service from the company Choice Warranty.

1 month ago

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Teresasean

The customer service was great and a repair person was sent out the next day. The repair person was knowledgably and fixed the problem.

1 month ago

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Marzella

Choice home warranty is a great company they get your job done when you call them without delay they're a great business to to have on your side

1 month ago

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Abrahan

It is good to know that if something breaks in your home, Choice Home Warranty has you covered. Nothing else will give you the same peace of mind.

1 month ago

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Mark

I like the peace of mind that comes with having a home warranty. Choice Home Warranty is rated the highest of any home warranty companies.

1 month ago

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Zina

The presentation to get you is great! Then the nonsense begins. I'm still waiting 5 months for a microwave that couldn't be fixed. I've emailed and call to be told check with post office, wait a while, and mind you, the little amount won't even cover hald the cost of replacing microwave! Then, the vendors are horrible with keeping appointments and don't value your time! Then, the amount they give you to replace an item, is not even half!

1 month ago

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Barbara

The commitment of its employees to make things right and the professionalism shown on each visit. They were friendly and had good advice.

1 month ago

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Nancy

Jacob from Express Appliance fixed my ice maker issue quickly. He was courteous and knowledgeable. Thank you for solving the problem.

1 month ago

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Lynn

He diagnosed the problem which was a probable fuse blown. We took care of it and haven’t had further problems. Fast, efficient and on time.

1 month ago

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John

They are worthless. They make you wait for there contractors that cannot show up for 7 days, when you complain they say go ahead and get one yourself and they will reimburse you, Then when you file a claim they tell you they will n ot reimburse because you did not get approval of the estimate first. Total rip off. Not the same company I have used in the past

1 month ago

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Verified Customer

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Robert

The service company you hired have taken 7 weeks to fix my washing wand it’s still not fixed. They told me it will be 2 more weeks before they can come back. Even then there is no guarantee it will be fixed then. This service is unacceptable for me and should be for you too!

1 month ago

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Louise Brown

It was rated number one by Consumer Reports. It’s reasonable and they seem to have efficient and knowledgeable people working with them.

1 month ago

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Linda Hynes

I am very pleased with your company. They get me scheduled quickly and the people that come are very knowledgeable and efficient.

1 month ago

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Rosalyn and David Hunt

The men that came did a great job, everything is working well, they were very respectful they cleaned up after themselves, would recommend.

1 month ago

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Loran Beals

Very responsive to claim reported to Choice website . Had repair tech visit three days later and he repaired dishwasher with needed part same day.

1 month ago

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Susan and Paula Fratazzi

Excellent as long as you do not have a plumbing need. So far, the 2 plumbing needs I submit just didn’t happen. I received emails stating I had missed my appointment?

1 month ago

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Joe Ramos

I had one service call about a month ago because my refrigerator was not working properly, and it got taken care of within a week.

1 month ago

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Kathy Long

The company who helped me with my garage door was excellent.Service was fast and my life is less stressful knowing that I have someone to call.

1 month ago

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Marilyn A Sheppard

I filed a claim on line in 1-2 days i was contacted by a technician and was taken. Are of in 4 days I believe so far so good

1 month ago

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Linda Pokora

They took care of my refrigerator shutting off due to a fan not working. Someone came the next morning after I filed a claim.

1 month ago

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Debra Langlois

Has not been working out for us. Your employees are very nice but for what I feel I receive I will just take my chances. I am trying to terminate so if you can facilitate that I would appreciate it. I’m cannot afford this monthly payment that went up $20 ish

1 month ago

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Verified Customer

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George

Fast professional service, handles my claims with ease. Very quick response from the vendors. Very happy I chose Choice Home Warranty.

1 month ago

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Maria

It took over a month for the repair company to provide the repair. We gave them detailed list of repair parts to repair the upper dishwasher rack. First they said they were in stock, then they said no, then they were in stock....third time is a charm? It is repaired....I am pleased with the repair and the technician was good

2 months ago

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Gene

I wanted to pick up a home warranty for my property. They have proven no different, increasing twice on the payment for the initial call and only wanting to repair or replace small itemized jobs. Even after replacement you have to wait a month for an E-GIFT card..??? It's computer generated. Im without a refrigerator for 30 days waiting on a gift card that is delivered via email.

2 months ago

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Verified Customer

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Stella

It was easy to open the ticket, in 1 day we received the name of the company who fixed our problem. Everything was done in a very professional manner.

2 months ago

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Ralph

I have had real really great service and prompt response on issues in my home. There needs to be some clarity in some policy wording. I have had some great response from claim management team on my latest issues.

2 months ago

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Anjana

Don't buy from choice warranty this is a worst company. Worst experience If your HVAC system breaks in winter as it was worst in feb 2026 Choice policy they want you to wait die in cold wheather . Once you put a claim They will send their service agents after a week appointment and they will evaluate and than you wait for the choice to approve the claim status Nothing is done yet after a week of bad worst winter of 2026 Pathetic disgusting policy we had Bad luck They will never disclose this when you make a contract this is for real happened to me so be careful I cancelled the policy nothing paid for the repairs done because we did not wait for approval

2 months ago

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Verified Customer

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Sharon

I’ve had two claims. Both were late. First on did a company change because they couldn’t come out after confirming. Waiting since 7 this morning and repair person is verifying with you after I had already confirmed with him. When the first tech came he fixed the problem but it was 6:30 pm when he got her. But really polite and helpful. Still waiting for second tech to get here.

2 months ago

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Stephen

They have a great reputation. My garage door would not open. They honored the warranty and the serviceman adjusted the springs to allow the door to open.

2 months ago

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Rhonda

After calling and reporting my microwave repair need the serviceman called the very next day for the appointment and in two days he came and actually had the part!

2 months ago

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Glenna

CHW took my claim and had a repair person at my home within 2 hours. The problem was fixed. That's the best experience I've ever had with a home warrenty company.

2 months ago

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Deana

I thought it would help me as a widow and save me money. There are so many things that they wouldn’t cover or they took so long to agree to a diagnosis from a worker that it cost me more money while them water was leaking because they couldn’t settle on a diagnosis from several plumbers , the thing that broke the camels back was when my furnace broke on one of the coldest days here in Kansas it was 15° out. My house went down to 50°. It was a Sunday afternoon very hard to find anyone to come and look at it. I found a good company to come out and the loud loud noise that I could hear was the most broken motor… I need a new furnace.. I called Choice told him the situation and was told you are not an emergency company. Therefore it may be at least 48 hours before they can get back to me.. I could not stay in this freezing house . I had a furnace installed the next day and you would not pay for the new furnace because I did not wait 48 hours or more for you to send me the technician what a scam I have told everyone in my neighborhood and my next-door neighbors website not to go with Choice Home Warranty that was only one example I have several more

2 months ago

Choice Home Warranty Reviews