Choice Home Warranty: Read 46,200 User Reviews From Real Homeowners

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Daniel

They sold me a 3 year policy to cover roof plumbing stopages etc. I had a roof leak and they said they do not cover tile roofs. Almost all roofs in Las Vegas are tile and they know this when they sell you the policy. Then I had a plumbing stoppage and they denied the claim saying it stop due to old build up of calcium. Apparently they do everything to avoid coverage!! I suggest trying American Home shield or other companies that cover issues like these.

2 weeks ago

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Rachel

By far the best home warranty company I've ever had. The techs are quick and knowledgeable and I haven't had to jump through hoops to get coverage.

2 weeks ago

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DL white

We’re very disappointed, we used your company for 3 years and also I’m a real estate broker and my company has been referring all our clients to Choice home warranty. We had our wall oven broiler go out and their were no parts available for repairing it, your company only offered $891 to replace a comparable oven that was $1400, I don’t believe we’ll be referring your company anymore. Sadly because prior to this we’ve not had issues. Darryl and Niki W. 10412 Longwood Dr Las Vegas Nv 89134

2 weeks ago

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Yolandaeric

The first claim I put in, they are not working with me about my washing machine knocking. I have the top tier plan and I was told to basically lie and say it was not working at all, I’m not a liar but obviously they don’t mind promising you everything when they are trying to get your business. I have only been able to contact the technician but his hands is tied. I’ve emailed the company and have not gotten a response and it’s been about a week.

2 weeks ago

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Alvin Nua, AS

I had a frustrating experience with my appliances. My clothes washer wouldn't shut off, and getting a hot water tank fixed took an incredibly long time. I was switched between multiple technicians, and ultimately, I had to handle the repairs myself. Very disappointing service overall.

2 weeks ago

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Veronica Nua, AS

I had a very disappointing experience with Choice Home Warranty. Their customer support was lacking, and they didn't resolve issues I faced after plumbing repairs. While the plumber did a good job fixing the pipe, they left holes in my wall and refused to cover repairs. Additionally, the service for fixing my sink was delayed, and the technician didn't perform well. Overall, I wouldn't recommend them.

2 weeks ago

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Deborah Nua, AS

I had mixed experiences with Home Choice Warranty. They were quick to respond when my washer broke, sending someone out within a day. However, their handling of my furnace issue was disappointing; the technician they sent missed several cracks that another company later confirmed. Overall, their responsiveness is commendable, but their service quality needs improvement.

2 weeks ago

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Anonymously Nua, AS

I had a frustrating experience with Choice Warranty. The plumber they sent barely looked at the issue before leaving for vacation, falsely claiming the problem was tampered with. When I called to dispute it, they refused coverage and insisted I pay out of pocket for another plumber. Overall, very disappointed with the service and response.

2 weeks ago

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Shabnam Mirza

I like it I am with choice home warranty since last ten years there was a gap only for year as I was out of town. And bought 3 more years

3 weeks ago

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Linda

If you call choice home warranty for repairs they are very prompt to call technician you dont have to wait long for service.

3 weeks ago

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Gordon Kranz

He never came back with the parts to fix the dishwasher! I’ve just been released from Tyler 30 minutes ago I had emergency surgery for a quad heart bypass My wife has been home Please come back and fix the dishwasher

3 weeks ago

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Carol and John Capadona

We’ve had our contract with Choice for several years. The repairs/replacements have mostly exceeded our expectations!

3 weeks ago

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Michael

Was with the company for several years with 2 claims. This last claim they tried everything in the book to try not to reimburse me for a problem that I already paid for. They said they would give me half back like they were doing me a favor. They are also the ones that told me to get my own contractor because they couldn't find one. Cancelled this bait and switch company same day. Never again!🙄

3 weeks ago

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Emma

Very prompt to handle my issue, they contacted the plumber and he handled the job very well. Highly recommend Choice Home Warranty

3 weeks ago

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Norman

on time and effective, determin3d that previous AC inspection by the company that installed it did not have a feron leak as I had been told

3 weeks ago

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Sidney

Online reviews rated Choice Home Warranty very high. I look for negitive reviews and they were few and mostly unbelievable

3 weeks ago

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Nancy

I chose to work with choice because they sounded great until I needed them. Been without a furnace for almost 2 months. After about a month a tech finally came and diagnosed my problem. Nothing was ever done. Refiled a claim and another company wanted to come and diagnose my problem. Told them that it was already diagnosed. I called choice and canceled my warranty...

3 weeks ago

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Cindy

As my home ages repairs become more expensive and frequent. After some research I found that Choice Home Warranty was one of the top rated warranty companies.

3 weeks ago

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Scott

I filed a claim on a thermostat, they found service technician and the deductible was supposed to be $75 they told me to pay him and they charged me 75 plus tax. Also they would not cover the thermostat that the technician said was not working like it should.

3 weeks ago Edited December 9, 2025

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Verified Customer

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Lisa Aikin

I’ve used the warranty twice since I activated it, and both times it fixed my problems. It gives me peace of mind, having a home warranty!

3 weeks ago

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Jessica Perry

They partner with vendors that don’t follow up on their work orders. They ask you to get the parts from your appliance vendor if it’s under a manufacturer’s warranty knowing the vendor won’t send you the parts. They will try to get out of fixing an issue if they feel it happened before you got coverage; when there is no real way to tell.

3 weeks ago

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Thomas Reed

Al was quiet, efficient, knowledgeable and my humble opinion did a fantastic job letting me know exactly what was going on

3 weeks ago

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Wanda Pierson

Disappointed with handling find my refrigerator issues. It was unreal. Your attempts at repair and terrible customer service. I lost a lot of food and a lot money buying ice and coolers. Then, I just bought a new refrigerator.

3 weeks ago

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Thomas and Stacey M Gilbert

My second year in the home I purchased, and the stove stopped working. You guys offered me $420.00 to replace it, now you show me were I can buy one that offered everything my old stove offered! You can't!!!!

3 weeks ago

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Cynthia Buck

The repair man to my home to look at my washer. He was here for approximately 10 minutes. He diagnosed the problem, but he has not returned to install the parts that he ordered. I found that I could order the parts on Amazon and have them in two days. It has been almost 2 weeks. since he was here. No phone call no nothing. But he made sure that he got his $85 which he repeatedly told me I had to pay at the first visit.

3 weeks ago

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Roger Kuite and Wendy Hickson

I am not sure why I picked Choice but I have been quite pleased with the response to my claims and the resulting service I received.

3 weeks ago

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Robin Kunze

Great we have a policy on our house and my mothers it’s been really good. One of the best things is some of the service people are retired vets.

3 weeks ago

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Anthony Merka

Should offer preventive maintenance for HVAC. Other companies offer HVAC Check-ups through their contractors to help prevent problem before winter/summer.

3 weeks ago

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Kietha Rush

I love their communication, network of licensed professionals and the service call fee negotiations. I love home warranties

3 weeks ago

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Rosita Gobbell

The first time I asked for help, it was a wonderful experience. The guys were professional and it is nice to have bathroom faucets that work.

3 weeks ago

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Larry Meints

I have a dryer that I alone put over $500 to keep running and working right. They don't cover what I actually need to fix the problem. So, every few months they fix the dryer not solving the issue. I am about tired of it. I will have to buy a new dryer myself.

3 weeks ago

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wilsha seme

I've had to use my service 3 times since having this warranty and each time the repair people has exceeded expectation. If you was hesitant of getting this service run don't walk. It's a must and gives you a piece of mind.

1 week ago

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Verified Customer

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Wanda

I like the fact that someone is always available to assist you with your questions regarding an item that needs servicing. They will address your concerns immediately .

1 month ago

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Jerry

Price continued to increase yearly plus the deductible also increased yearly. Do know company doesn't have much of a choice about those increases due to what happened with the economy over the last 5 years.

1 month ago

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Verified Customer

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Robert

Choice Home Warranty has great customer service. We had an issue with a contractor that was resolved in one day to our complete satisfaction. Thanks so much!

1 month ago

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Tim

Choice needs to work on approving claims with contractors, if contractors cannot contact anyone then tge claim cannot move forward. Also, tge customer must take another day off once approved work has been granted. To big of hassle for contractors to take a work order.

1 month ago

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Carla

I thought they were a good company. But I am finding out that every time I call in a repair, it is never covered. My last call, I paid my copay and they declined the repair and never gave me the option to get it fixed. I had to call another company, and paid $125. If my copay would have been counted, I would only have paid an additional $60. I still for the life for me can’t understand why it wasn’t covered. The pump on my A/C wasn’t covered either along with a couple other repairs I have had to pay out of pocket. I suggest you keep your money and put it in savings, instead of using CHOICE!!!

1 month ago

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Verified Customer

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John

I didn’t choose Choice. It was included in my closing. Regional guy (Dave in St Louis) was extremely helpful. Home office assistance was from people that could only speak broken English. They hooked me up with a guy named Ken to see what the problem was with my water softener. He did come out and determined it was shot and needed replacing. I paid him the mandatory $75 service fee. Company arranged for him to come back and replace the filter. He never showed up. D I texted him and he responded he got tied up and would call me. Next day came and went, no call. So I called and texted him and he ignored my attempts to reach out. The company did say that they would send me $500 and I could make my own arrangements, which I did. Still waiting on the check. We’ll see if I get it.

1 month ago

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Verified Customer

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Jasmin

I would give you five stars if the plumbing company you guys used was decent. Plumbers electricians and beyond came to my home and did an awful job. Left an open wall with a leaking pipe. I had to hire someone on my own to come correct what these plumbers did. you should really consider changing your contract with the plumbing company you have now. If you need more information, I will be happy to discuss with you.

1 month ago

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Sandra

Prompt to accept claims and receive initial fee. Relatively quick to setup appointments. On the first claim, the assigned company changed suddenly. The technician was great even when the wrong appliance was ordered. On the second claim, the technician seemed a bit lost at what to do and didn't troubleshoot the whole problem. CHW offered a RIDICULOUS amount to replace part of the appliance with one specific vendor that doesn't carry it at all. Moreover, I don't even know who to redeem their ridiculous credit with that vendor. Unable to communicate to decision-making personnel. Customer service limited to few options and hardly helpful. Regret buying a 3-year plan!

1 month ago

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William

I put in a claim on the electric oven and had a repairman called 2 days later, it took longer to repair but the service I got from Choice Home Warranty was great.

1 month ago Edited December 2, 2025

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Debra

Never buy Choice Home Warranty and Never use All City Appliance, Or Larry Nichols. It is a nightmare that doesn't end. I reported 2 claims Oct the 16th, One being simple that it only requires an ignitor for my counter top gas stove. They said they were sending a check for 433.00 to replace my stove. Still 34 days latter havent seen a dime. The second claim is for my washing machine. Same technician for both claims. Choice authorized The technician to repair my machine. 34 days latter we still have not spoke a word to this technician except through text. Only hearinf from him week before last saying, he has our parts. However he was going to Kansas, I contacted Choice home warranty about my claim. The tried twice to call him and also, text him. Tech said he would be here Tuesday November the 4th. No show, no call, no tech. I text him on Friday Nov 7th, asking if he was coming? He said I am on the schedule for Thursday Nov the13th between 11Am and 3Pm. He didn't even have the decency to call, text or send up a smoke signal. I left him a MESSAGE THAT i AM REPORTING HIM TO BETTER BUSINESS. Monday morning Nov 17th I spoke again with Choice Home warranty asking they send another technician. I told them that I need my machine fixed. They told me all they could do is reach out to the technician and would contact me within 24 hours. Here we go again.

1 month ago

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Delight

WHAT IS GOING ON HERE. I AM VERY UPSET WITH THE WAY YOU ARE HANDLING MY CLAIM. THE KITCHEN FAUCET IS RUNNING SLOW/DRIZZLE AFTER YOU TURNED OFF THE WATER TO REPAIR MY BATHTUB FAUCET UPSTAIRS. YOU SHOULD CLEAN/BLOW OUT THE LINES HERE. THE ABOVE CLAIM IS FOR MY DOWNSTAIRS BATHROOM. THERE IS A LEAN UNDER THE SINK. SENTIEL PLUMBING TOOK PHOTOS AND SAID THERE IS 2 LEAKS---I PAID HIM $75.00 AND HE REPORTED THE CLAIM AND YOU SENT HIM AWAY WITHOUT ANY REPAIRS---NOW YOU HAVE ASSIGNED ANOTHER PLUMBER TO COME AND MAKE REPAIRS. THIS DOES NOT MAKE ANY SENSE AND I WANT THESE REPAIRS COMPLETED. IF I GO ON SOCIALMEDIA AND REPORT THE RUN-AROUND I AM GETTING WITHOUT RESOLUTION---IT WILL NOT LOOK GOOD FOR YOU . I HAVE BEEN A LONGTIME CUSTOMER AND I STILL HAVE A LONG TIME CONTRACT. I DESERVE BETTER TREATMENT THAN THIS. HAVE A SUPERVISOR CONTACT ME AND LET'S GET THIS PROBLEM RESOLVED. DELIGHT FLANAGAN

1 month ago

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Jermaine

They cannot seem to find a reputable company to fix our refrigerator ice maker. They’ve sent the same company out 3 times already and will be sending them a 4th time. We had to call twice to finally get the 4th appointment.

1 month ago

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Lizette

I have to work with it as I trusted what it said they will do. I have had to use it twice since buying and had some set backs with communication issues but things got settled and work was completed

1 month ago

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Bradley Jackson

Very good experience. The only problem that I experienced involved too many individuals trying to connect with me for contract renewal. It was bothersome amd annoying. I would have appreciated fewer call s and texts.!

1 month ago

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Jamis Jackson

They have been great all across the board for me and my clients. Excellent customer services and great coverages. They are also very smooth and quick when it comes to claims!

1 month ago

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Ronald Baker

They responded the same day to the request and determined the response within twenty four hours as well as processing the refund for an item that could not be repaired.

1 month ago

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Evangeline Herrin

So far so good. All contractors are very competent, except for one who made us wait almost 3 weeks for refrigerator repair. Other than that very good!

1 month ago

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Carlos Morris

I was told it was a good company, but I am having issues getting my microwave fixed. I have not been offered enough money to replace or fix my microwave and they are making me find a a replacement, what a hassle. Still waiting to find out how to resolve my problem.

1 month ago

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