Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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A C

It has being a little difficult to communicate with customer service employees. They repeat themselves often and at times I do not think they understand what I am saying. When it comes to servicing our items, it can take a very long time for someone to come and fix you appliances! This last time it took a long time and I felt that you do not care that we as the customer will have a broken appliance for several days!

2 months ago

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Cameron

Choice has been doing better recently regarding vendor selection to address issues that have occurred in my home. I’ve been modestly impressed with timeliness of vendor assignment and the quality of work those vendors have completed. Feels like Choice has stepped up their game in the past year.

2 months ago

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William

It took too long for the service techs to inspect the appliance and when they determined it could not be repaired Choice offered to send me a gift card to Lowe's to buy a replacement. The amount of the gift card was not near enough to cover the cost of a new appliance or the delivery and installation costs. I requested a check instead because I wanted to buy it elsewhere and I just received the check, two months after I filed the claim. I was very dissatisfied with the time it took and the amount that I was paid and wanted to cancel the balance of the warranty. I bought a three year warranty, paid in advance; there are six months left on the warranty but they will not refund any money for the balance of the warranty period. I absolutely will not renew and it's unlikely I will ever purchase another home warranty.

2 months ago

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Verified Customer

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Oscar Sicola

Sometimes it takes a couple of visits from the tech to fix the broken item. I wish Choice would use larger more reputable company’s. I have had tech’s that didn’t know what they were doing and had to call in another company to fix the issue.

2 months ago

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Joseph

I had a heating system problem I November and December of 2024 it took them over 6 weeks to get some one to come out and when they did come out they didn't work on my type of system. All this time we were freezing to death. So I found my own person to fix my system. So to tell you the truth I am looking for another home warranty that doesn't take 6 weeks to get someone to look at my system they are not worth my time or money.

2 months ago

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Verified Customer

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Michelle Turner

Choice Home Warranty has always been there when I had an appliance issue. I have had work completed several appliances by top notch contractors who have always arrived on time and left my home cleaner than they arrived.

2 months ago

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Alejandro Munoz

I was skeptical about this company only because I am cynical when it comes to insurance companies. Well, I had several things go wrong in my home and Choice took care of everything! They were great!

2 months ago

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Donald Smith and Heather Batterson

My house furnace was making a LOUD noise. I called to report the problem and that went well, they contacted a local contractor and they were at my home within four hours. The technician was excellent!! He explained what the problem was, contacted the warranty company and informed me “. the warranty company would not authorize the repair!” The reason they would not authorize the repair, “ the unit was running and producing heat”. They would not authorize any repairs until the unit was totally none functional! I have two choices pay for the repair, about, $1600 or wait until the unit is totally unrepairable. I don’t recommend this home warranty company!!

2 months ago

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Ann

I am very upset because it took almost 16 days to get hot water back in my house. My 6 year water heater broke and because it was still under warranty choice would only pay for installation of the plumbing. They would not pay for any parts. Since it was 6 years old, water heater company would pay nothing but give another water heater. So I was out 75.00 for service call and another 1,100.00 to pay plumber. When I signed up for warranty I was told that I would only have to pay for service call. Not sure if the plumber or Choice Warranty fault or if they both just took advantage of me.

2 months ago

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Verified Customer

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Joann Healey

My washing machine was leaking so I called choice warranty and they sent a repairman out in a few days. The gentleman was very knowledgeable and repaired my washer and even took extra steps check and make sure that it works

2 months ago

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Verified Customer

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Caroline Luzader

When my dishwasher broke down it was easy to get it fixed. I called paid $100 you set up appointment. They came out and fixed it. I had no idea it was fifteen years old. Time flies lol

2 months ago

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Verified Customer

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Peter Flores

Everything has been done well to my satisfaction the technicians that come over to do the work that has been needed are very knowledgeable on what they are doing. I am very happy with my warranty service.

2 months ago

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Shay Vaden

I moved into my house less than a year ago and had a couple issues a few months in. One issue was my fridge. Someone came out 4 times within a month and attempted to fix it 3 times with no luck. CHW ended up requiring me to complete a new request and pay and additional fee for someone else to come out who stated that it was a completely separate issue from the first technician. I was then informed that the warranty would NOT cover the fix. That has happened with another smaller issue where they said they would not cover it and I had to call to get them to cover it.

2 months ago

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Travis

I like they quick to respond within 24 hrs but sometimes don’t use locally owned businesses because of the pushback the local companies get for payments. Each issue I have had though has been resolved but not without some pushback of my own to get the right paid services.

2 months ago

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John

Choice home warranty is one of the best on the market the only issues we have found with choice is it has been 30 days on getting my heating system fixed in the coldest months of the year they have dropped the ball. If it wasn’t for my heating system. They would’ve received five stars.

2 months ago

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Gary

The surprises of the “fine print” can be shocking. We were without hot water for 11 days while we had visitors staying with us. The customer service employees did not understand the seriousness of our situation. It was a problem for us that Choice Home Warranty only had one contracted company in our area, and they had problems which could have made our situation much different if there had been another business.

2 months ago

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Anthony Davis

After 4 years with AHS, I realized that I did not have coverage for my appliances. I contacted Choice Home Warranty and not only did they give me a price less than AHS, they lowered my service fee charge and my appliances are now covered, no question asked. The representative was great and I could finally understand the person on the other end of the line.

1 month ago

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Chris Mushall

Have had a washing machine motor, a dryer belt break, dishwasher, pump and impeller issues, and the garage door all in 2 gears! The service charge you come out and diagnose the issue (s) cost me $75. The warranty covered everything after that. I never saw any bills. All parts and labor were covered. Well worth it to me as that was about $9,500 in repairs. I mean it is your own risk assessment. How old is your stuff, when was it built and what can you afford. Nybexpierence was great and obviously I'm keeping it!

1 month ago

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Verified Customer

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Anonymously

I had a positive experience with the service, as they were accommodating when I requested a different technician. I’ve utilized my warranty multiple times for issues with my dryer and microwave, and the process was smooth. Overall, I'm satisfied with how my concerns were handled.

3 months ago

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Verified Customer

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Anonymously

I had a good experience with customer support; they were prompt in addressing my issues. I've utilized the warranty multiple times for various appliances, including a garbage disposal and a dishwasher, and have generally been satisfied. However, my recent experience was less favorable.

3 months ago

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Verified Customer

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Vivian

I had a mixed experience with customer support. They were responsive, but when my hot water heater broke, the technician couldn't fix it right away, leaving my family without water. When I inquired about reimbursement for self-repair, they said no. Additionally, I faced repeated visits for another issue before it was deemed unfixable. I'm considering switching warranty providers.

3 months ago

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Verified Customer

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Anonymously

I had limited interaction initially, but when I did reach out for help with my furnace and refrigerator, the support was excellent. They're still working on my refrigerator as they await parts, but I appreciate their responsiveness and assistance throughout the process. Overall, a positive experience!

3 months ago

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Verified Customer

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Anonymously

I had a good experience with customer support during a recent issue. Overall, I've been satisfied with the service, although my dishwasher situation was unresolved. My oven was repaired, but I wish the replacement process had been smoother. Despite some challenges, I appreciate the assistance I've received.

3 months ago

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Verified Customer

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Anonymously

I've had a great experience with their service. Every time I've called, they've promptly taken care of my needs without any issues. I've used them for various appliances and repairs across different properties, and they've always sent a technician who fixes the problem efficiently. Overall, a reliable service!

3 months ago

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Verified Customer

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Anonymously

I had a positive experience with the service. They were very supportive when I needed help with my furnace and refrigerator, although I'm still waiting for parts for the fridge. Additionally, they addressed my water issues effectively. Overall, I'm satisfied with their assistance!

3 months ago

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Verified Customer

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Anonymously

I had a very good experience with this service. They were accommodating and understanding, even when I had to rush. I've used their appliances across different properties, including washers, refrigerators, air conditioners, and pools, and I've consistently been satisfied. Highly recommend!

3 months ago

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Verified Customer

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Anonymously

I was very satisfied with the service overall. The dishwasher issue took a bit longer than expected, but the oven repair was handled promptly. I appreciate the efforts, but I had to cut the conversation short. Overall, a decent experience, though there’s room for improvement.

3 months ago

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Verified Customer

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Betty

I've had mixed experiences with the service. Generally, they have come through for me and provided excellent service, especially when I used my warranty for my washing machine. The technicians were friendly and efficient, fixing my issues promptly. Overall, I've had good luck with them, despite a few minor hiccups.

3 months ago

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Verified Customer

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Kathleen

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but faced long delays waiting for approval from the company. This prolonged the repair process unnecessarily. I also opened a ticket for my HVAC system, but the service was just as slow. Overall, the response time is disappointing.

3 months ago

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Verified Customer

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Teri

Hello I’m trying to get ahold of CHW. I purchased a microwave with the Lowe’s voucher and I’m ready to have it installed. I guess that my emails do not reach the staff. So I’ll try calling tomorrow. Also I was told that my voucher for my dishwasher was cancelled. I’m confused. I’m hoping someone can help me. I had 3 failed kitchen appliances all fail last month. So very strange. Thank you. Teri

3 months ago Edited January 29, 2025

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Verified Customer

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Aileen

I've had great experiences with Choice. They always call back and are easy to connect with. I've needed their services a couple of times, and they've been very nice and effective in fixing my issues. Even when they had to order a part, they handled everything promptly. I highly recommend them for plumbing problems!

3 months ago

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Verified Customer

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Linda

I had a great experience with their service. They were extremely helpful and quick in resolving my issue. I filed a claim for my washer online, and the process was user-friendly. Within a day, I had an appointment, and the repair was smooth with no issues at all. Highly recommend!

3 months ago

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Verified Customer

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Sophia

I've had a great experience with Choice Home Warranty over the years. Their website is user-friendly, and they respond quickly to claims. Appointments are set up promptly, and repairs go smoothly. I've only had one negative experience, which was due to a third-party service, not Choice. Overall, their service has been reliable and helpful!

3 months ago

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Verified Customer

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Mary

I had mixed experiences with customer support. While the technician was nice and the service was satisfactory, my furnace issue has dragged on for weeks without resolution. Communication was also poor; I struggled to hear during the call. Overall, I appreciate the initial support, but the follow-up has been disappointing.

3 months ago

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Verified Customer

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Robert

I had a frustrating experience with my service provider. They took a long time to find a vendor for my needs, which left me feeling uneasy. Last year, my tankless water heater broke down, and it took weeks to get a replacement, leaving us without water. While we eventually received the heater, the overall experience was far from optimal.

3 months ago

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Joanna

I had a good experience with customer support when my fridge needed attention. They contacted us promptly after the weekend to schedule an appointment. We faced issues with our dishwasher too, which my husband managed to troubleshoot, but we still had an appointment set for further assistance. Overall, the service was responsive and helpful.

3 months ago

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Verified Customer

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Nicanor

I had a pretty good experience with customer support; they usually follow through on their promises, although there was a mix-up with the part for my fridge. Recently, I had a technician replace an electrical junction box, and he was quick and efficient. While my oven and fridge display issues aren't emergencies, everything is still functional.

3 months ago

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Gary

I had a frustrating experience with Choice Home Warranty. Their process is slow, especially for those living in rural areas, causing delays in repairs. It took way too long to replace my dryer. While they offer to replace items, the credit they provide doesn't cover the full cost, leaving me to pay extra. They need to improve their service and transparency.

3 months ago

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Melissa

I had a frustrating experience with Choice Home Warranty. It took weeks to get my heater fixed, and the contractor they sent was uncommunicative, claiming they couldn't come out. Customer support was hit or miss, and I faced issues with service notifications and follow-ups. Despite the challenges, I appreciate their help during a winter furnace issue, which is why I’ve stayed with them.

3 months ago

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Edwina

The service kept in touch and informed us about their plans, which I appreciated. However, I was disappointed when the plumber arrived without the necessary tools for a stoppage issue. Additionally, while we received compensation for a microwave replacement, the overall response felt lacking. The dishwasher replacement was handled well, but I still have some confusion regarding the warranty process.

3 months ago

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Pam

I had a great experience with the service through the internet; it was easy and efficient, though I didn't speak to anyone directly. I had issues with dishwashers in two different houses, but the service was much better than my previous experience with another company, which was terrible. I'm glad I switched to this program!

3 months ago

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Christine

I recently used the website for a warranty claim, and everything worked smoothly. I had issues with my refrigerator's compressor, and the company quickly sent technicians who offered me a settlement. I also had a quick online scheduling experience for my washing machine repair. Overall, I'm pleased with the service!

3 months ago

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Debra

I've had a positive experience so far. The service team is reliable and shows up as promised, though they sometimes bring the wrong part. I had a minor issue with my oven display, but it's still usable. When my garage door broke, they sent someone out the next day, resolving it quickly. Overall, I'm satisfied with their responsiveness and support.

3 months ago

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Jim

I had some issues with scheduling repairs due to limited local technicians. The response time was decent, but it often took longer than expected to get someone out. I had to cancel one appointment because the technician could only come on specific days, which was frustrating. However, customer support was responsive and helpful when we called.

3 months ago

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Charles

I had a frustrating experience with customer service. Their website is unresponsive, and getting timely assistance is hit or miss. When I needed my air conditioner fixed, the technician sent was unqualified, leading to delays in finding the right help. Thankfully, another company responded quickly when our furnace broke down. Overall, I’m disappointed with the service.

3 months ago

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Brenda

I had a positive experience with Choice Home Warranty. They were accommodating when I needed a payout for my appliance and even sent me a check to purchase it wherever I wanted. Recently, they quickly addressed my refrigerator issues, covering the service fee and ensuring a technician came out promptly. Overall, I'm satisfied with their service.

3 months ago

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Matthew

The website is useful, but customer support could improve, especially for urgent issues like electrical faults. I had a recent furnace problem, and while I ended up fixing it myself, the service team was responsive and supportive, assuring me they’d be available for future needs. Overall, a mixed experience.

3 months ago

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Sandra

I had a good experience with the service. They were quick to respond and addressed my issue effectively, although I wish I could communicate with someone live more easily. I've used my warranty multiple times for my properties, and they've consistently provided good results. When my air conditioner broke, they sent a technician who did their best to repair it, and when that wasn't possible, they replaced the whole unit. Overall, I'm satisfied with the service.

3 months ago

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Debra

I found the service responsive but preferred more live communication. The technician was knowledgeable and attempted to repair my air conditioner, but ultimately replaced the whole unit, which now works great. I also had an issue with my washer's lid, which was cracked and prevented it from turning on.

3 months ago

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Verified Customer

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BEATRICE C. EDWARDS

I had a great experience with the service team. They were professional and responsive, addressing my oven issue within days. They also checked on my freezer and garbage disposal, leaving me very satisfied with the overall service. Highly recommend!

3 months ago

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