Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Jose

The customer support team did their best, but the technician's service was lacking. After a brief fix, my air conditioning broke down again, and I received no satisfactory response when I called back. I'm left without air conditioning and uncertain about the next steps.

1 month ago

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Kim

I had a quick response time for my plumbing and garbage disposal issues, with technicians arriving the next day. However, my air conditioning repair has been ongoing, with the technician finding more issues, leaving me without a working unit upstairs. Overall, the service is prompt, but the air conditioning situation has been frustrating.

1 month ago

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Jim

The service experience was frustrating due to delays. I was offered a gift certificate for a broken washer, but it took an unreasonable amount of time to receive it. Additionally, when my air conditioner needed attention, the response time was longer than advertised, especially over a holiday weekend. Overall, I expected better service.

1 month ago

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Jay

I had a great experience with the service team. They responded quickly to my ice maker issue and resolved it, even finishing earlier than expected. However, when my refrigerator broke down, they opted to replace it instead of repairing it, offering a fair amount for the replacement. Overall, I'm satisfied with the prompt and helpful service.

1 month ago

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Ida

I had a mixed experience with the service. Initially, it was tough to get someone on the phone, and the first company I contacted was unresponsive due to weather delays. However, when I finally used my warranty, the issue was resolved, although it took longer than expected. I appreciate the help but hope for quicker responses in the future.

1 month ago

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Donn

I had a mixed experience with my home warranty service. They responded quickly to my issue, but when my air conditioner broke, I had to source my own repair and made a mistake on the reimbursement form. However, they were prompt in sending someone to fix my dryer. Overall, their service has potential but needs improvement in handling claims.

1 month ago

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Don

I had mixed experiences with customer service. Sometimes it feels hard to reach the right people for help. I called about my dishwasher not working, and after some back and forth online, a local repair company was too busy to assist promptly. When they finally came, the issue resolved itself, but I still ended up paying for a service I didn't need.

1 month ago

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Filena

I had a great experience with customer support when I needed to use my warranty. They kept me updated while searching for a technician to fix my refrigerator, which wasn't cooling. Someone arrived promptly the next morning to help. Overall, I felt well-supported throughout the process.

1 month ago

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Frederick

I had a good experience with the service. Although I can't recall the exact details, I recently had my kitchen garbage disposal replaced, and it was handled well. Overall, I'm satisfied with the assistance I received.

1 month ago

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Donathan

I had mixed experiences with their service. While some staff were helpful, others fell short. I had to wait an unreasonably long time to get my refrigerator replaced under warranty. Overall, I appreciate the assistance I received, but the slow response time was frustrating.

1 month ago

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Alan

I had a mixed experience with the service. While they responded quickly to my air conditioner issue and provided excellent help, there were times when they lacked contractors in my area, causing delays. Communication could improve, as there were some errors with appointments. Overall, I appreciate their promptness but hope for better contractor availability.

1 month ago

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Lee

In a recent claim, when I contacted Choice in regards to difficulty that I was having getting the technician that they sent to complete the work, rather than help me or help the technician resolve the issues with the manufacturer warranty, they instructed me to contact the technician myself. I had already been waiting for the technician to figure out how to order the part for a month and a half and decided to just contact someone else.

1 month ago

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Verified Customer

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Michele

My gas oven was repaired by a friendly, professional service provider. The repair was handled quickly upon my request. This is my first request under Choice Home Warranty and so far I’m very pleased.

1 month ago

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Roger

After making our first claim to have some one come fix our electric clothes dryer, it to a week for someone to come inspect it. After he found out want was wrong, it took a another week to get the part and have him come back to put it in. We were without our dryer for over 2 weeks.

1 month ago

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Ella

repair from 2nd co sent for inop garbage disposal got the job done. personnel was friendly and efficient. 1st co sent was rude, never looked at garbage disposal and wanted payment above everything else.

1 month ago

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Verified Customer

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James

Choice Warranty has always been fair and responsive in handling my claims. Choice has provided me with a great experience from creating the repair ticket to assigning the provider and the timely completion at a fair price.

1 month ago

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Verified Customer

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Rahul Kamble

Fantastic service, I opened up a service request on Friday , it got assigned to the local technician on Sunday , the guy showed up on Monday morning 😊. He repaired our appliance in no time!! Loved the fast and responsive service!! Thank you!

2 months ago

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Clay Smith

Our call for a plumber was answered quickly and hassle free. The plumber was very professional and arrived when promised. The plumbing issues were addressed quickly and the plumber even cleaned his mess and left everything as was. I am extremely satisfied with choice home warranty and will recommend them to family and friends.

2 months ago

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Verified Customer

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Rod Weimer

Outstanding service! We had a washing machine and an AC issue. Both were fixed timely and the repairmen for each issue were quick, clean, and extremely polite. The AC issue was fixed the same day that it was reported. That is really appreciated in south FL.

2 months ago

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Michael

We had a problem with our circuit breakers. We aid to have someone come out (Baltimore Wiring.). Within a week we were still having issues with the breaker tripping. I called Baltimore Wiring several times to let them know it wasn’t working. They would not answer or reply back to me. I called CHW several times to ask for assistance with our electrical system. I was told they would contact Baltimore Wiring. To this date I have not heard from either company. The least they could have done was reimburse us for the $85.0 0 since the work was never done completely resolved. We had to pay out of pocket because we didn’t have lights in our bedroom.

2 months ago

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Verified Customer

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Judy

So far there is nothing I dislike about this company except these things you want me to write something about and then I have a hard time sending them. I did call your company and let them know that the guy that came out to fix my washing machine was very knowledgeable and did the job very quickly.

2 months ago

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Tunishia

I'm pretty new to Choice Home Warranty but so far I have no complaints. They came out to review my air conditioner and told me what needs to be done. Gave me a shot of freon and was on the way. I think they're pretty good and yes I would recommend them.

2 months ago

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John

After being informed my DW would be replaced, I was informed it would be up to 30 days to get the electronic gift card to use towards a new dishwasher. This is resulting in roughly two months w/o a dishwasher. The amount provided covers less than half the cost of a comparable model and does not include installation costs or removal costs of the broken dishwasher. I'm unhappy with the time this takes, and the method used to determine replacement value. Same thing happened a few years ago when my washing machine failed. I ended up paying over $400 out of pocket to get a "comparable model". I expected more when I paid for a six year "Ultimate Choice" package for coverage.

2 months ago

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Keith

I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. Thank you for your attention to this matter. I look forward to your resolution.

2 months ago

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HenHenK

I made two claims to repair a very old bathroom light/fan/heater combo. The fan and heater elements have not worked well since the repairs. I had an appliance professional look at the light combo, and he said that the entire light combo needs to be replaced with a new fixture. But CHW sent the same company to fix the same problem. If I make another claim to repair the light combo, will CHW send the same company again to make a temporary fix on a 66 year-old fixture? I have also made a claim on a step-in bathtub shower wand. However, the company said that they could not repair the wand. No resolution was made. So I had to pay the $75 copay and the shower wand was not repaired. In this case, I believe that a qualified plumbing company should have been dispatched or I should have received a refund for the copay that I paid the plumbing company.

2 months ago

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Verified Customer

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Tina Do

The customer service quickly scheduled the technician from manufacturer come to diagnosis and repair the freezer of my refrigerator. The technician is very good, quickly find the problem, order the part. Then, he come back to replace the part. My freezer is working fine now. Thank you!

2 months ago

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Verified Customer

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LeslieS

Regular service calls for minor repairs are handled timely and efficiently. Bigger issues like an aged AC unit (more than 15 years old) which needs to be replaced due to necessary parts that are no longer available takes way too long for a decision to be made (felt like too many obstacles were purposely but in motion) and then you still have to pay a chunk of money due to the upgraded system. It's getting replaced (has been authorized anyway) but we are now 7 weeks without AC in a never-ending heat wave in Tennessee and still have to wait another two weeks for the service tech schedule. Knowing this up front will reduce your frustration and expectations.

2 months ago

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Verified Customer

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Alecia Lenertz

Choice home warranty has been absolutely fabulous. We have a problem, we go online. We start a claim, the correlating tradesmen calls us makes an appointment they come diagnosed problem; does great work. Choice home warranty has been a very good experience for us. I have recommended them probably 10 times plus. It is the peace of mind that is an additional great value.

2 months ago

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Verified Customer

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Harriett Pittman

Bought a house during the winter and when summer hit the AC unit worked for a short time and then needed to be replaced. Choice sent someone out and agreed to replace the unit quickly. I didn't have high hopes going into this but my expectations were blown away. I really appreciate having gotten this warranty added in my closing. I'm beyond satisfied.

3 months ago

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Carol

What I like about the company when you called.They helped you right away . You didn’t have to wait they took the information about the appliance ! They turn it to the service department they gave me approval for some body come out!When the service person come out they checked it and told me what was wrong. I like the price they charge me when they came out it was reasonable.

3 months ago

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Verified Customer

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Shannon Squyres

I'm fairly new to Choice Home Warranty and recently I had the opportunity to make a claim for my clothes dryer. I filed the claim online very easily and they contacted me right away to confirm everything. Within a day I had an appointment with a technician. The repair person was fantastic! She knew exactly what needed to be done. She quickly fixed my dryer and checked to make sure everything was working properly. She was clean, organized, friendly and professional. I couldn't ask for more.

3 months ago

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Verified Customer

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Nina Leonard

We've been with Choice for years and value the service. From minor water issues to a new AC, they've had us covered. It relieves some stress to be able to submit a claim 24/7 online and have someone assigned usually within 24 hours. They have never denied an item listed in our contract. Speaking to a person about a claim submitted is difficult, but usually not required.

3 months ago

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Verified Customer

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Stewart

I needed a repair to my air conditioning unit that stopped functioning in the middle of the summer season. This was the first time I was using my benefit so didn’t know what to expect. I was thrilled with the experience. I had someone come the next day. He identified the problem and was able to make the repair during that initial visit. I’m back up and running and have had so no subsequent problems. Overall, it was a great first experience with Choice.

3 months ago

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Verified Customer

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Larry Beard

Once I reaches out to Choice they had a repairman come out in 2 days to diagnose the problem. He ordered the replacement parts for the dryer. We were very pleased from beginning to end. My out of pocket expense was $85. Before contacting Choice I reached out to the Samsung and they did a video call diagnostic said we may not have the replacement parts and then offered me a discount on a new dryer.

3 months ago

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Verified Customer

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Dolores Fitzgibbon

Some of the things I like about Choice Home Warranty are cost and a variety of plans to choose from. I've used the plan twice and when needing a repair their online program was very easy to use . Just ad promised I was notified quickly with a response to a repair and scheduling options and a choice of cash or credit card. I'm very happy that I chose Choice and only sorry for having waited so long to commit.

3 months ago

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Verified Customer

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Carol

I've purchased CHW for multiple years now and have not had one bit of concern or issues.

1 week ago

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Verified Customer

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jim woollen

I disliked the fact that I had to wait over 2 weeks for service to my heating and air conditioning . The problem was no one in my area to fix the unit, but overall they did fix it and I was pleased. I would recommend Choice to all, as I have been with them for about 10 years maybe longer. I have had about 7 calls for service and it has been about 50/50 for repairs made to my satisfaction or they have replaced such things as hot water heater, garbage disposal, washing machine and microwave over the stove . I have already recommended Choice to family members and friends as I have had nothing but positive experiences with them

4 months ago

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Verified Customer

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Mary

For the first time, I had to use my warranty service for a leaking water pipe. I was impressed that there were several ways to contact Choice - online, telephone, emails. Within a day, CHoice had lined up a company to fix my leak and within another day, the company had contacted me to set up my appointment. The company assigned was rated 4.6 out of 5 starts - I was grateful since my last warranty company assigned a repair company with a 1.6 rating and it took 9 days to get to my house to fix my problem. The repair company for my leak came as they said they would and fixed my leak quickly and professionally. I was very pleased with everything - the interactions with Choice, the timing and friendliness of the repair company, and the follow up by Choice.

5 months ago

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