Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Christyl

Even though it sometimes the service folks are not able to respond immediately, Choice quickly approves parts and service to get the appliances up and running quickly. They also always send reliable and competent service people.

5 months ago

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Verified Customer

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Luis Miranda

I’ve had to use Choice home warranty a few times. Every time I have the vendors contact me immediately, book an appointment, show up on time, and take care of business. I’ve had no issue with the vendors that Choice Home Warranty uses.

5 months ago

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Verified Customer

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Diane

When I needed help with getting my dryer repaired the process was user friendly. I input my information and needs, I got a response with in 30 minutes telling who the contractor would be and the day and time to expect him. Later in the week he arrived as promised and diagnosed the problem and fixed it.

5 months ago

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Verified Customer

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Richard

The service person was on time. Diagnosed the issue and proceeded to complete the repairs needed quickly . When pulling the dishwasher out, he took his time to protect the flooring from being scratched or damaged when moving it to be worked on, and when replacing it back in its spot.

5 months ago

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Verified Customer

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Robert

We've had to make several claims, three (3) for our refrigerator, and two (2) for our dishwasher, and CHW always comes through. It's so darn easy to make a claim. One of the claims for our refrigerator, it needed a new board, and CHW quickly approved the repair. I highly recommend CHW.

5 months ago

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Verified Customer

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Richard

orginally i thought it was a good idea; but I never use it for the first 2 years of a 5 yr deal. When i realized that i could have used it when my furnace and heat pump went out and had to be replaced I tried to get them to help. they said it was to late to turn in a claim. $13000 mistake. Later I contacted them about a dish washer after 2 months they found a repairman who came and looked at it. He reported back that it would be cheaper to replace than repair. Choice depreciated it and paid me like $ 185 towards a new one. So i went out and bought a new one $600. gave the old one to a recycler. A year later that old dishwasher that was to costly to repair was being used by someone , they had never had it repaired and it was still working. (bad advice from repairman) $400 dollar mistake. That same repairman fixed my icemaker before he got a mile down road it quit working. However last month i called and reported the icemaker problem and a problem with my microwave within a week a repairman scheduled and looked at both appliances. He is trying to find parts for the icemaker and did repair the microwave. For that thank you choice home repair

5 months ago

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Verified Customer

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Ranee Jones

Im very impressed with my Choice Home Warranty. Their app makes filing a claim super easy, you get immediate response and tracking. Appointment for contractors have been made the same day with repairs being done in a couple days of days. Their service providers have also been top notch!

5 months ago

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Verified Customer

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Susan

It's so easy to go online to request a service you receive notificatio that it is being processed. Whenvthe company picks up the order you are notified of the appt The techs that I have dealt with are courteous and knowledgeable

5 months ago

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Verified Customer

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Michele

It was a stab in the dark and a hopeful heart. Tried two other companies and was disappointed. I believe we have used your services twice and were pleased with the comminication, professionalism and service were top notch.

5 months ago

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Verified Customer

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Jeanne Leja

The person I spoke with at the time Frank was very persuasive and even sold my policy and my son‘s policy the first time I used you. I was very disappointed. I felt like I was used and had to pay $75 for coverage that wasn’t gonna be covered, but the second time I was very happy they covered the repair

5 months ago

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Verified Customer

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RODNEY THOMPSON

I’ve had a lot of good service by choice home warranty, but I wish you would’ve told me that you only cover so much of air-conditioning. I would not have been disappointed and upset finding it out when it actually happened.

5 months ago

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Verified Customer

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Marc And Susan Beals

This is my first time using them, so I want to make that clear. I hope in the future if I have to use Choice Home Warranty, the experience will be just as good as this. Choice kept me informed when they were going to arrive, and the service person was very cordial and efficient.

5 months ago

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Verified Customer

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Joanne Jackson

Choice Home Warranty vey professional, understanding about your needing of service, and quick turnaround time when sending help regarding your need. I have shared my great experience with some of my family. Keep up the good customer service.

5 months ago

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Verified Customer

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Leon Houston

Love the service had the opportunity to use this service and the people I dealt with were very accommodating. Booked my appointment quickly and the service man called prior to arriving, performed his duties professionally and responsibly.

5 months ago

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Verified Customer

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Rene

Choice Home Warranty is a great company to work with. The unfortunate part is the contractor that they sent out to assess the issue is not a great company, nor are they knowledgeable. They were trying to come out to address the issue that should've been handled by the warranty and get paid as a side job. The issue fell into the scope of our coverage. Yet we still have no resolution.

5 months ago

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Verified Customer

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Ann

I received a policy when I purchased my home and had to use it a couple of times. When it came time to renew I didn't have a second thought because I'd had two great experiences already. Having the warranty gives me peace of mind.

5 months ago

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Verified Customer

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Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

5 months ago

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Verified Customer

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Henry

Best bang for the buck. Had a dryer issue(no heat). Went online to Choice and filled out some simple information and the repair man showed up within 2 days. Got it fixed and running again quickly. You hope you don't have to use it, but it's great to have when things go wrong at home.

5 months ago

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Verified Customer

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Abhishek

Super super amazing and great choice home warranty. It has saved my kits of money and I’m not joking. They are the best and choice home warranty services is on time, quick and very reliable. Two thumbs up for choice home warranty 👍🏼👍🏼 will definitely surely recommend

5 months ago

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Verified Customer

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Linda

I’ve been a loyal customer of CHW since 2017. I have never had a bad experience with them ever. Whenever I make a claim it’s normally picked up in a timely manner. The up front cost 💲 is responsible compared to other companies. I’m pleased with their professionalism and their ability and dedication.

5 months ago

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Verified Customer

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Fred

The service with Choice Home was flaw less. The Tech that came out diagnosed the problem immediately. He explained that it wasn't our dryer but the dryer vent. He referred us to another Tech who came out the same day and fixed the problem.

5 months ago

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Verified Customer

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Jimmie

I just recently had a major problem with refrigerator. Choice Home warranty sent a competive repair professional who did a job fixing the problem. I have a long term commitment with them and I'm pleased with their assistance in helping their consumers.

5 months ago

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Verified Customer

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Robert Knight USA

6 months ago

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Keith Thomas

It was easy to file a claim online and pick from a drop down list of issues related to my problem and explain what some of the issues I was having. The technician called and setup a time to visit to investigate my issue. CHW quick response for the technician to move forward with the repair. I paid my deductible and everything was all good. Thank you for excellent service!!

6 months ago

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Verified Customer

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Vedhachalam Kasinathan

My experience with Choice Home Warrenty was excellent. They dispatch the service personnel within 24 hours after the claims is raised. Their approval is very fast and the repair will get completed within maximum of 4 to 5 days (if they have to order for parts). If possible, they complete the repair the same day during the first appointment. I will definitely recommend to my friends.

6 months ago

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Verified Customer

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Stephen

From our first experience with choice warranty we would highly recommend choice warranty. We got immediate response to our problem with our washer. The technician showed up in less than a week. He had to order a part which only took a few days for him to come back and finish the job. He was so very helpful and answered all our questions about our washer which helped us to understand more about the washer itself and how it works. Thank you so very much for washer be fixed. It is running now with no issues.

6 months ago

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Verified Customer

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Richard

I chose to work with Choice Home Warranty because of its strong reputation for reliability, customer-focused service, and commitment to protecting homeowners from unexpected repair costs. I value being part of a company that emphasizes transparency, responsive support, and quality coverage, and I appreciate Choice Home Warranty’s focus on simplifying the home warranty experience for both customers and partners.

6 months ago

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Verified Customer

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Ursula Neal

I was pleasantly surprised how smooth my first ever call for repair service went. From start to finish everything was done professionally and with great care. The technician was very well trained and had the problem figured out very quickly. He explained everything he was doing. A part had to be ordered and was installed a week later since it was Christmas week. 🎄 Happy New Year to you all !

6 months ago

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Verified Customer

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Freddie

I recently had an issue with one of our appliances. I submitted a claim via their website & scheduled a service call within a few days. It was easy & fast to submit the claim. The Technician who came was punctual, courteous, professional, & very knowledgeable. It only took a shirt time for him to diagnose & fix the issue. I have had Choice Home Warranty for over five years & I had used them several times, and I have been very satisfied with there service. I would recommend them to all my family and friends. Thank you Choice Home Warranty.

6 months ago

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Verified Customer

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Dell Brown

Out of the 3 home warranty companies I have been with, Choice Home Warranty is the best! They actually show up and reasonably fast at that. Also fixed my problems same day both times I have had to call them to fix something. I have older appliances so I need the peace of mind knowing I can count on them to get it fixed properly. I highly recommend them to everyone I know.

6 months ago

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Verified Customer

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Sandra Hamilton

Love your company and the safe feeling I have knowing your here for me any time I need to ask a question your always here for me. Now that my husband of over 50 years is gone home and I’m so happy that when I have had to call you yoyr akways helpful and easy to talk with. I hope all who work for your company have a beautiful and blessed new year. Thank you $andra H. 1308 Dixie Down Court Henderson N.

6 months ago

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Verified Customer

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Mark

6 months ago

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Mike Zimmerman USA

6 months ago

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Kathy Cooley

I am a widow and bought a Choice Home Warranty. I don’t have specific dates, but CHW has helped me out more than a few times, Dishwasher repair, plumbing clogs. I have two new faucets, Thank you! My most recent is my furnace!!! YIKES!! My home warranty says it is covered… I have been able to age in place thanks to to this warranty. I will keep you posted on my broken furnace… I would recommend CHW to everyone I know!!!

6 months ago

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Verified Customer

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Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

7 months ago

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Verified Customer

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Joan Nua, AS

I had a frustrating experience with the service. I wished they could arrive at the scheduled appointment, but it took a long time to get my hot water tank fixed, and I had to deal with multiple technicians without resolution. Eventually, I had to handle it myself. Additionally, my air conditioning broke down around the same time, adding to my dissatisfaction.

7 months ago

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Verified Customer

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Janet Nua, AS

I've generally had a positive experience with customer support. They promptly sent someone out to resolve my issues, which has been wonderful. However, I was disappointed when I had to replace my stove. The compensation offered didn’t significantly cover the cost of a new one. Overall, the service has been reliable, but there's room for improvement in compensation.

7 months ago

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Verified Customer

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Michael Nua, AS

The initial contact on the website was a bit clunky, but once I reached someone, the service was excellent. They honored my repairs and handled warranty issues smoothly. I had a broken refrigerator door, and they quickly arranged a repair, even sending the replacement door before the technician arrived. They also did a fantastic job replacing my garage door motor. Overall, I'm very satisfied with their service!

7 months ago

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Verified Customer

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Susan Nua, AS

I had a mixed experience with their service. While they are responsive online, their warranty coverage is unclear and inconsistent. I faced issues with unapproved charges and vague explanations for denied claims. However, they did manage to repair my stove, but it took multiple visits to get a knowledgeable technician. Overall, communication could be improved.

7 months ago

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Verified Customer

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Steven Nua, AS

I had a mixed experience with customer support. Initially, the contact process was a bit clunky, but once I reached a technician, they resolved my air conditioning issue quickly. My experience largely depended on the quality of the assigned company. On another occasion, I had a broken refrigerator door. The repairman was prompt, and the entire door was replaced efficiently. Overall, it can vary based on the technician, but I've generally had good experiences.

7 months ago

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Verified Customer

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Ana Nua, AS

I usually handle everything through email, but when I called customer service, they were efficient and got straight to the point. I had a plumbing issue, and they responded quickly to resolve it. However, my experience with a pool pump warranty claim was less smooth; I had to reach out to them after the contractor failed to communicate. Overall, their support is mostly reliable, but there's room for improvement.

7 months ago

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Verified Customer

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Vineet Nua, AS

I had a mixed experience with customer support. While some representatives were friendly and helpful, language barriers made communication challenging. My recent air conditioning issue was resolved quickly by a skilled technician, highlighting that the quality of service really depends on the companies Choice Warranty partners with. Overall, I've had good experiences, but consistency can vary.

7 months ago

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Verified Customer

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Michael Nua, AS

I've had a rental property and faced various issues, but every time I called for help, the service was incredibly responsive and quick. Compared to other warranty companies I've used, there's no comparison. They make the claims process easy by sending a contractor promptly to evaluate and repair the problem. Overall, a very routine and satisfactory experience!

7 months ago

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Anonymously Nua, AS

I had mixed experiences with their service. Scheduling took longer than expected, with changes made to appointment dates. I recently needed a furnace replacement and am still waiting for it to be installed. I've also had issues with my refrigerator's ice maker; it required a filter change and later a repair to function properly again. Overall, their responsiveness could improve.

7 months ago

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Verified Customer

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Betsy Nua, AS

I had mixed experiences with the service. They responded quickly for repairs, fixing my microwave and garbage disposal, though I had to call multiple times. I was frustrated that I had to pay for a software update on my dishwasher and handle the microwave replacement myself after receiving a gift card. Overall, the quality of work was excellent, but the process could be improved.

7 months ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with this warranty company. While they were responsive and quick to assist, I faced issues with a denied claim for a standard air conditioning failure, resulting in unexpected out-of-pocket expenses. Compared to other warranty companies I've dealt with, their service is notably better, but the claim process needs improvement.

7 months ago

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Verified Customer

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Gary Nua, AS

I had mixed experiences with the service. They were responsive and helpful when fixing my water heater, but communication issues arose with the technician. He didn't inform my tenant about his arrival, leading to confusion. Additionally, when fixing my washing machine, they lacked the correct part initially. Overall, the repair was completed, but better communication is needed.

7 months ago

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Verified Customer

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Ayannah Nua, AS

I had a great experience with the service. They quickly rescheduled and completed the work on my microwave, which had been turning off unexpectedly. The technician was attentive and seemed to know exactly what to do. I also had a plumbing issue at another property, and they were prompt in fixing it. Overall, very satisfied with their responsiveness and expertise!

7 months ago

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Verified Customer

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Marilyn

Been with Choice Home Warranty for a couple years. This is the first time I actually used them. I was completely satisfied with the tech...he knew what the problem was and it was resolved to my complete satisfaction. I could have used Choice a couple times before but it was necessary to get service faster so I wasn't able to use the service that I paid for...but this service was pretty quick and worked out very well.

7 months ago

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Verified Customer

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Steve

We left our previous Home Warranty company 8 years ago due to continued price increases, so we were left "bare" during that time. We decided that we couldn't afford the cost of a major breakdown and researched 5 - 6 home Warranty companies, relying on cost, coverage and reviews. We chose Choice Home Warranty almost a year ago and now have peace of mind again.

7 months ago

Choice Home Warranty Reviews