Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Larry Gatlin

CHW found good electricians out of Brownsville They worked the whole system very professionally Only took few minutes to identify 2 problems seemingly interconnected I am very pleased Response by CHW was good once you get past AI to the follow up

3 months ago

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Verified Customer

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William Baskin

Overall, the company has been great to deal with. For some repairs I get approval for parts within Minutes, which is amazing. Other repairs can require up to a week or two, which means some Aplliance or feature in my home is not working while I await approval. It tends to be on the bigger jobs like an air conditioner or refrigerator. That’s why I deducted one star. Compared to my previous Home Warranty company Choice is substantially better comparatively.

3 months ago

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Verified Customer

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Dana

Excellent warranty Co. I already used it for a refrigerator repair and it was terrific. The service man was great!!! They fixed the problem. I sent the website to 3 new buyers. One already signed up and i got a month free!!! I highly recommend this company for the best in a Home Warranty!!!

3 months ago

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Verified Customer

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David

I've used their service multiple times for appliance repairs, and overall, everything went smoothly. There was a slight delay in arrival, but it was acceptable. Each time I called, they were prompt in scheduling appointments, and the technicians were courteous on-site. Great experience overall!

3 months ago

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Verified Customer

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Anonymous

I've had mixed experiences with service times. Sometimes, it can take a while to get help, especially for air conditioning issues. However, I did have a plumbing problem that was resolved quickly and efficiently. Overall, there's room for improvement in response times.

3 months ago

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Verified Customer

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Regina

I've seen significant improvement since joining. The support is great, though reaching them can be challenging at times. Recently, I filed a claim for a broken shower, and the process was smooth. However, after a repair, I'm waiting on a part and haven't heard back in weeks. Overall, they are reliable, but communication could be better.

3 months ago

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Verified Customer

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Shirley

I've had a great experience with Choice Home Warranty overall. They listen well and address my needs. However, getting in touch can be challenging at times. Recently, I had to wait for a part and haven't heard back yet, which is frustrating. Still, I appreciate being able to choose my technician for repairs.

3 months ago

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Verified Customer

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Leonard

I've had a great experience since signing up. The quality has significantly improved, and the installers are excellent. Recently, I had an issue with my shower, but filing a claim was smooth. They coordinated with my preferred company, and everything was handled efficiently. I paid my deductible, and it was all taken care of without any problems.

3 months ago

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Verified Customer

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Deborah

I had a positive experience with customer service. They were very helpful and responsive when I had questions about my warranty. Although there was a delay initially, they eventually came to fix my refrigerator. They replaced the ice maker twice, but now it works great! Overall, I'm satisfied with the support I received.

3 months ago

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Verified Customer

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Kasi

I've had a great experience with their service. Whenever I call, they assist me promptly and handle my claims without delay. Recently, I had an issue with my washer, and they quickly sent a technician who resolved the problem efficiently. I'm really satisfied with their immediate response and care for my claims!

3 months ago

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Verified Customer

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Zia

I recently had an issue with my dryer that needed fixing. Although they couldn't replace it, I was offered a gift card to help with purchasing a new one, which I'm currently waiting on. Additionally, I faced problems with my HVAC system, as the infusion wasn't functioning properly. Overall, the service has been a mixed experience.

3 months ago

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Verified Customer

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Anonymous

I've had mixed experiences with this service. My air conditioner fan broke, but they claimed it wasn't covered due to 'normal wear and tear,' which I found confusing since nothing unusual happened. I also faced issues with plumbing. Overall, I'm disappointed with the coverage and clarity of their policies.

3 months ago

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Verified Customer

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Rudy

I've had great experiences with customer service. Every time I call, I receive prompt feedback and assistance. Recently, when my mother-in-law's washing machine broke, they quickly sent someone out and handled the part order efficiently. Overall, I've been very satisfied with their responsiveness and support.

3 months ago

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Verified Customer

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Richard

I recently had to submit claims for issues with my AC unit and a water pipe leak due to unusual weather. While Choice Warranty covered the pipe replacement, I was disappointed that they only addressed part of the problem. However, they were quick to respond to an electrical issue, which was appreciated. Overall, my experience has been mixed.

3 months ago

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Verified Customer

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Herbert

I had some initial difficulty reaching customer support, which took a few days to respond. However, my first experience using the service was positive. The team arrived promptly and efficiently fixed the issue. Overall, I'm satisfied with the service despite the initial delay.

3 months ago

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Verified Customer

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Tiffany

I had a great experience with the service. They were very helpful and made me feel comfortable asking questions. I appreciated being able to speak to a real person when I called for AC repairs, especially on a weekend. The technician was prompt and did a wonderful job fixing my AC, which is crucial in the Texas heat. Overall, excellent service!

3 months ago

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Verified Customer

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Esther

I've had great experiences with their customer service. They are friendly and always try to help. They fixed my dryer quickly, and although my water heater needed replacing, they responded promptly. Overall, I have no complaints and appreciate their reliable service!

3 months ago

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Verified Customer

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Donald

I had a mixed experience with customer support. They responded quickly to my initial call and resolved the issue efficiently. However, the garage door repair service I was referred to did a poor job and required redo. Thankfully, when I used my warranty for my washer, the technician diagnosed the problem swiftly and had it fixed within a week.

3 months ago

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Verified Customer

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Judy

I had a frustrating experience with customer support. They provided assistance but were not effective in problem-solving. I faced issues with a leaking water heater, and despite sending someone, no real help was offered. Additionally, a garage door repair referral resulted in poor workmanship that needed to be redone. Overall, I was disappointed with the service.

3 months ago

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Verified Customer

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Gueklindsey

I had some challenges with my telephone and vertigo, which affected my experience. Overall, I think it was decent, but my situation made it tougher. I've never spoken to anyone before, always online, so that was different. I had issues with my AC and a water pipe leak due to unusual weather, but my warranty only covered part of the repairs.

3 months ago

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Verified Customer

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Maury

I've had a great experience with the service. They were responsive to my requests and sent out excellent technicians. I've used my warranty multiple times for issues like my refrigerator and hot water heater, and each time they provided prompt and effective service, saving me money and hassle. Highly recommend!

3 months ago

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Verified Customer

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Rene

I had a great experience with the service. The technician arrived on time and resolved my issues quickly, whether it was fixing the circuit breakers or replacing my air conditioner's compressor. They were very helpful and efficient. I highly recommend their services!

3 months ago

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Verified Customer

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Marcus

I found the service to be quite efficient. The technician arrived on schedule and resolved the issue quickly. However, I was disappointed that they wouldn't cover the sewer clog. Despite that, the technician was able to identify the problem with my circuit breaker outlets right away. Overall, a mixed experience.

3 months ago

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Verified Customer

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Gleness

I had a mixed experience with customer service. It took multiple calls to get a response, and while some issues were resolved quickly, others left me frustrated. I also dealt with a clogged washing machine after washing a rug, which added to the hassle. Overall, the resolutions took longer than expected, but they eventually addressed my concerns.

3 months ago

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Verified Customer

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Kathy

I had mixed experiences with the service. While the representatives are knowledgeable and pleasant, it often takes too long to assign cases, which can be frustrating. However, when technicians do arrive, they resolve issues efficiently. Overall, customer service is good, but the assignment process needs improvement.

3 months ago

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Verified Customer

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Lakeshia

I had a frustrating experience with the service. The representatives were knowledgeable but slow to resolve my issues. It took too long to schedule repairs for my AC, and when they finally sent someone, they weren't local. I ended up waiting weeks in the heat, and despite my efforts to escalate, I'm still without help. The process feels inefficient and poorly managed.

3 months ago

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Verified Customer

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Anonymous

I had no experience with customer support, so I can't comment on that. However, my attempts to use the warranty were frustrating—long waits for service and a disrespectful representative regarding reimbursement left me dissatisfied. On a positive note, my online service request was handled quickly and well. Overall, mixed experiences.

3 months ago

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Verified Customer

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Rosetta

I had an issue with my air conditioning, but the service was prompt and efficient. The technician came out quickly, fixed the problem, and it was covered by my warranty, which was a relief. I also appreciated the easy claim process and the convenience of not having to wait on hold for help. Overall, a great experience!

3 months ago

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Verified Customer

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Bohdan

I recently had a technician come out for my washing machine, and he quickly diagnosed the issue. I now know what needs to be replaced. Additionally, I used my warranty for a plumbing job, and I was really pleased with how well it was handled. Overall, a great experience with both services!

3 months ago

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Verified Customer

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Geneveive

I've had a positive experience with customer support, as they are always available by phone and provide direct contact with technicians. My recent plumbing issues were resolved efficiently, but I’m disappointed that major appliances aren't covered under the warranty. Minor issues like leaks are handled well, but significant repairs like AC replacements aren't included.

3 months ago

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Verified Customer

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Robert

I had a rough experience with my home warranty when my AC was out for an extended period, and they were unhelpful. However, my recent interactions have been positive; they responded quickly to my issues. I switched from another provider due to poor service and have been pleased with Choice, even recommending it to friends.

3 months ago

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Verified Customer

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Richard

I've had ongoing issues with my refrigerator, and although a technician fixed it last time, the problem keeps coming back. The washing machine also had problems; a technician identified the issue, and now I plan to replace it. Scheduling technicians can take a while, which adds to the frustration.

3 months ago

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Verified Customer

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Anonymous

I had a great experience with customer service; they clearly communicated what to expect and delivered on their promises. The process was simple, and I've used their services for various appliances without issues. Overall, I'm very satisfied with the service provided.

3 months ago

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Verified Customer

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Suryanarayana

I recently had to use my home warranty due to a plumbing issue with my toilet tank leaking. I was pleasantly surprised by how quickly Choice Home Warranty responded. The plumber arrived the next day and resolved the problem efficiently. Overall, a great experience with their service!

3 months ago

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Verified Customer

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Gregory

I had a disappointing experience with customer support. My last service took longer than expected and my issue remains unresolved. Although I usually receive timely assistance, this time it took longer to get a response. I felt frustrated and questioned if I was speaking to a real person. Overall, I'm not satisfied with the service.

3 months ago

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Verified Customer

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Queen

I'm really upset with the service right now, and I don't feel comfortable giving any ratings. It's just not a good time for me to discuss my experience. I appreciate the call, but I need to decline providing feedback at this moment.

3 months ago

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Verified Customer

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Debra

I had a great experience with my blinds; they effectively block out the sun on hot days and are user-friendly. The turnaround time for any claims was excellent. Although my dryer repair took longer than expected, the technician was delightful and responsive, ultimately coming out the next day after I reached out. Overall, I'm very satisfied!

3 months ago

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Verified Customer

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Sylvia

I had a great experience with Choice Warranty. The technician was timely, knowledgeable, and professional. He quickly identified the issue with my water and resolved it in about 15 minutes. He explained everything clearly, and I was very pleased with the service. Highly recommend!

3 months ago

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Verified Customer

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Mr

I had a great experience with Choice Warranty. The technician was professional, knowledgeable, and resolved my water issue quickly. Unlike my previous experience with another company, Choice delivered on their promises and provided excellent service. I'm very pleased with the outcome!

3 months ago

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Verified Customer

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Denise

I was impressed with the professionalism and courtesy of the service team. Their strong work ethic made a positive impression. However, I've faced issues with warranty support, where some items weren't covered despite being part of my property. On a positive note, I purchased the service for my daughter, and they resolved her air conditioning problem quickly, which left us very satisfied.

3 months ago

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Connie

I had a frustrating experience with my home warranty. While they are reachable, their assistance is often lacking. After a recent water heater issue, I ended up paying out of pocket despite having coverage. Additionally, my refrigerator repair was poorly handled, as the same problem recurred shortly after. Communication has been a challenge, and I feel like I'm left in the dark.

3 months ago

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Verified Customer

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Clifton

Dislike the fact that it was times I couldn't get in touch with Choice to find out my claim status. It is misleading to advertise 100% availability and the phones shut down at 5pm! Be transparent up front about your availability. Online is availability but not for everyone. If you are going to offer use of client's technician with reimbursement, give the client time to respond before it is withdrawn. Again your availability is important.

3 months ago

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Verified Customer

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Bonnie Pettis

I am frustrated with the "outsourcing" of customer service and feel the "language barrier at times created or creates a lot of issues, for me specifically with my claim. I have been waiting since June 27th for a repair. An appointment was made without my knowledge or seeing if I had work the day it was made, I called to rescheduled and asked that they have the company doing the repair call me. 6 times an appointment was scheduled, 3 times the tech never showed and I was told "he didn't want to travel that far for one job" the other 3 times again I asked that I be called when it was to be scheduled so I could either take off work or make sure someone was home, never received calls, never got a return call. tried to leave messages on the companies voice mail it was always full. They finally got another company who did come out and they were very nice, kind, thorough, and at this point 3 weeks waiting on a part. I hope this isn't going to be another company that does the same as the first.

3 months ago

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Verified Customer

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Scott

I filed a claim and got denied for a reason I felt was your way out. If it weren't for me having such a a great relationship with my warranty rep I would have been a lot harder. B Lenz went above and beyond for us and I appreciate her. Thanks to here I was able to get a lil something which in my eyes is way better than nothing. Thanks B Lenz for being such an amazing rep.

3 months ago

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Mario Rodriguez

Good price and good service and good quality customer service

2 days ago

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Ivy Jacobs

So far not good company had to order part on 11/10 for furnace and it’s 12/2/25 and still furnace not working and it’s 39 degrees outside!!!

2 days ago

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Kathy Yau

They immediately responded to my claim and sent technician to fix

2 days ago

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Cecillia Duncan

Great service with getting in touch with a contractor to do the work.

2 days ago

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Kathleen Deacon

Have only had to use it once, but was very happy with the service.

3 days ago

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PAUL

Our freezer went bad and requires replacement! Choice home warranties is making us wait over 30 days to buy a new freezer!!!

3 days ago Edited December 2, 2025

Choice Home Warranty Reviews