Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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David Thompson Northfield, OH

There was a quick, professional response to my claim. The repair person was there the next day.

3 years ago Edited October 11, 2023

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Edna Douglas

Valued me as a customer and was genuinely concerned -and responded in a timely manner.

3 years ago

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Chris Rawls Hamilton, OH

Just read the reviews for this company and they are not in a positive view. Trying to cancel my subscription and having a hard time doing it. The sad thing is I just started it and already getting a run around.

3 years ago

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Charles Ellsworth Bethel, CT

Good service at a reasonable cost. I like having someone to call when something breaks.

3 years ago

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~

You can get things fixed at a reasonable price if you don't have the money to get a replacement

3 years ago Edited June 11, 2025

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Mark Lojacono Pleasant Hill, CA

Fast, affordable and right on time!!! Best of all he solved the whole problem!!! Thank you!!!

3 years ago

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Eric Nelson El Paso, TX

I like the selection of Tango Plumbing to address my problem. Outstanding plumber.

3 years ago

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Fernando Los Angeles, CA

Like First time I used the service Good customer service until now Amazing service

3 years ago

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harrry Shaw Jr WI

3 years ago

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Khaled Tomees Burke, VA

Choice Home Warranty is generally a hit or miss; they deny at least 75% of the claims. Specially if the repair includes a costly item such as AC or replacing the appliance.

3 years ago

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S. Tomlinson Jacksonville, FL

A broken item is a broken item. The home owner is penalized for the cause of the broken item when it’s out of their control. Electrical components is not caused by customer.

3 years ago

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Chad Welch Baltimore, MD

Excellent service. The market is overloaded with calls, not enough technicians. Choice came through

3 years ago Edited October 4, 2023

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Ronald Masters Fulshear, TX

William L at Willpower electrical did a great job Repairing and replacing my ceiling bathroom vent

3 years ago

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Janis Palma San Antonio, TX

Immediate response, and very professional persons responding to your home issues.

3 years ago

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Myron Price Oak Ridge, TN

Unfortunately we were not aware of previous owners mistake repairing the AC. But Choice did what they agreed.

3 years ago

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Wanda Martin

The tech had excellent people skills, well groomed and dressed very appropriate.

3 years ago

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Johnnie Flemming

I paid a higher price to include a home appliance coverage to learn after I file a claim it +9package deal and not a separate item.

3 years ago

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Richard Jung Port Orange, FL

Got service for my AC the very next day. Just paid my co pay and it was fixed quick and easy!

3 years ago

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Georgia Barnett

Super easy to sign up. The representative was very knowledgeable and seemed sincere.

3 years ago

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Joey Mathews Apex, NC

Repaired on time. I am very happy with home warranty and I will recommend them .

3 years ago

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Tommy Fullerton, CA

Poor selection of service providers. Double trips on all repairs. Forced to pay for two service calls even though one service provider would do the job...

3 years ago

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Nancy Mount Laurel, NJ

VERY VERY DISAPPOINTED WAITING 4 DAYS GOT MY OWN PLUMBER, PAYING HOME CHOICE FOR NOTHING AT THIS POINT, NOT HAPPY AT ALL. TRIED TO CALL AT LEAST 10 TIMES SAME RUN AROUND NEVER HAD ANYONE ANSWER MY QUESTIONS

3 years ago

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Mary Ladson, SC

Technician assigned was awesome. Diagnosed problem with AC and repaired it within 30 minutes

3 years ago

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Diwakar Chandler, AZ

Fast response to claim online. There was a delay in pre -approval that should be improved

3 years ago

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Mandy Fresno, CA

I dislike the level of customer service I get when I call. The case manager Tauren is extremely rude and disrespectful!! I’m disappointed that Choice doesn’t do what they can to actually help customers.

3 years ago

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Satisfied

Eventually they followed through and found a wonderful technician that did a thorough job, was friendly and polite.

3 years ago Edited January 10, 2024

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Mary Rodriguez Forney, TX

The only problem, was the service company’s were very slow to respond ! Other than that it was great!

3 years ago

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Robert

It took over three weeks to get someone to fix our AC unit and I had to find them. We pay are bill religiously every month and we have to find the technicians to repair things..... Wrong it cost me $250.00 to get it repaired

3 years ago

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Manija Mossa Macungie, PA

Customer service rep Phil was informative, professional and quick to set up our account.

3 years ago

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Priyo Goswami Venice, FL

Their claim resolution process is very good. We have three homes with them, and we are satisfied.

3 years ago Edited September 20, 2023

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Jeannette Reeser Salters, SC

If every problem is fixed as quick as this was, I’ll be extremely happy with your company

3 years ago

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Betty Odom

I've had a frustrating experience with my service. They deny claims and take too long to respond. I've been left without heat during cold weather, and despite multiple visits, the issue remains unresolved. Additionally, their compensation for my broken high-end stove is laughable and doesn't cover even the cheapest replacement. Overall, I'm extremely dissatisfied with the service.

3 years ago Edited January 3, 2025

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Rhonna Marietta, GA

So far, so good! Both my dishwasher and dryer have been repaired under this warranty.

3 years ago

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SALINA MILLER

I like the fact they approved my out of network service fast. But im still waiting to get reimbursed for my payment. For that i give them a 1 star

3 years ago

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Ron Fort Myers, FL

We liked the great response and the promptness of getting our issues taken care of!

3 years ago

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Kathryn Connors East Saint Louis, IL

Right on top of problems when aware, sent reliable service man that knew what they were doing

3 years ago

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Anthony Greenville, TX

Took over 30 days for water heater then denied a/c drip pan claimes specialist told me plastic doesn’t crack we must have abused it !! Oh and don’t forget those retrofit charges around 200 bucks

3 years ago

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Anthony Gainesville, VA

The company you recommend was quick and knowledgeable and repaired it in a matter of minutes

3 years ago

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James

Certain hours you can't get a hold of them. I don't think they have enough customer representatives. I had to make a lot of calls due to issues with the home warranty and when I did get in touch with them it was like they were trying to pass me off to someone else at a higher level, which they never could, in order to resolve my problem.

3 years ago Edited January 10, 2024

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Veronica

Excellent service thanks a million, you go above and beyond to satisfy your customers

3 years ago

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Sierra Barr Douglasville, GA

Choice is horrible and difficult to work with. Horrible techs who are unresponsive and show now sense of urgency. 10/10 do not recommend choice as they are known to be one of the worse home warranty companies.

3 years ago

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Anthony Arlington, VA

I didn't like the gave me voucher for replacement but you can't get the item for that price. Also they won't pay for installation. I'm going to cancel

3 years ago

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Edward Booker Charlotte, NC

I like that the technician was very professional and answer any questions I asked

3 years ago

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Grandmother West Jefferson, NC

It took forever - weeks - for you to get someone out here. Then you decided to "replace" my $1,100 dishwasher for a couple of hundred dollars...and you want 30 days to do so...really?

3 years ago

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Charles Fort Worth, TX

Never got back to me about the sinks (leaking); fixed the toilets ourselves so our water bill would go down instead of waiting on you, so paid for it ourselves.

3 years ago

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Blanche Columbia, SC

This was my first time using choice home warranty and in my opinion it was great .

3 years ago

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Marina San Ramon, CA

Repairs take too long and you do not find repair people to work with. My dishwasher has been out since the middle of july

3 years ago

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Brad Las Vegas, NV

Best ever no issues very nice customer service right to the problem best service ever

3 years ago

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jacqueline rivera Jacksonville, Florida

Dalton was amazing I would like to use him again for my washing machine that keeps leaking

3 years ago Edited July 23, 2026

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Tammie Florissant, MO

Quick response on all claims. I renewed my policy because I was satisfied with prior service

3 years ago

Choice Home Warranty Reviews