Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Wayne Elliott DeFuniak Springs, FL

It took awhile for Choice to locate someone to address issue (dishwasher).

5 years ago

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Manny Perez Tampa, FL

Exceptional service, very prompt and courteous service!

5 years ago

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Patricia A. Schrecengost Kittanning, PA

Failure to get parts that was ordered eleven days ago. Furnace runs, but the problem continues to get worse because of the delay in parts.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
In a recent review of the claim i do show that contact has been made to your technician for status of the claim.

Mar. 3rd, 2020

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MARK D FEICK Cincinnati, OH

Hiw you low ball prices so a coustermer has to oay money out of there on oocket and not giving the ciustermer money in a timely matter.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 2nd, 2020

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Dila Aldie, VA

I have replaced garbage disposal, they cover it.

5 years ago

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Eric Farmers Branch, TX

easy to file a claim. easy to track your claim.

5 years ago

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Deborah Bergman Victor, NY

Very responsive and send out good technicians

5 years ago

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Melanie Klaus Spring, TX

This company has a million disclaimers. Even their service people talk about it. It is very rare that something is covered. Do not use this company

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 19th, 2020

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Party Fair Hoffman, NJ

Prompt service. Problem taken care of efficiently.

5 years ago

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coangell01 Humble, TX

Judy has was great and friendly good options

5 years ago

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Michael Brooks Wadesboro, NC

The customer service is so amazing. I just signed up.

5 years ago

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janis salentine Cape Girardeau, MO

Slow start in the process of our claim, but outcome was fast and reasonable!

5 years ago

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ruby albama Chicago, IL

They are the worst I had a busted water tank due to age and they didn't cover it. The only cover the bare minimum components. Horrible scam!!!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 28th, 2020

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Regina Crain Frankfort, KY

Quick response and problem quickly fixed for plumber. Second problem with washing machine not fixed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We regret to hear that you were not satisfied with the determination of your washer claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

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John Doherty Farmingdale, NJ

Technicians were accurate in their diagnosis and repair.

5 years ago Edited January 10, 2024

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janice johnson Tucson, AZ

no matter what the issue, they have always got a reason why it is not covered; we paid for3 yrs of coverage and regret it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 9th, 2020

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Maria Delaney

Because they allow you to use your own contractor

5 years ago

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Phillip Heffelfinger Augusta, GA

The rep was very nice,polite.and professional

5 years ago

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Sherry Greensboro, NC

Worked with me on a price which was the most imp to me!!

5 years ago

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Amish Shah Essex, CT

I am not happy at all with your review about my well water tank. The reason was not justified. That is why I gave one star review.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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emilio minotti El Paso, TX

when you call for repairs the woman will call you and say I will give you back 100 dollars not covered don't waste your time or money

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 10th, 2019

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Jt Middletown, NY

Great experience so far! Great decision and speedy service.

5 years ago

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Ted Bazer Fort Lauderdale, FL

easy to schedule repairs on the web site.

5 years ago

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Taylor Cedar Park, TX

Rep was overselling driven by commission I hung up due to his constant bullying to sell Then he charged my credit card fraudulently

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 17th, 2019

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Chandra Alexander Memphis, TN

Professional and great service. Got the job done

5 years ago

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Donna Lake Havasu City, AZ

It was easy to sign up and in just a few minutes.

5 years ago

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Benjamin Taylor Newton, KS

I filed a claim online and received a reply within an hour!

5 years ago

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UDAY SHETGERI San Antonio, TX

Fast response, quick assignment of service technician. Quick resolution

5 years ago

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Dayna Cornelius, NC

Came the same day I reported the problem!

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 5th, 2019

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Cheryl

Their quick response to the claim. Usually assign it within 24 hours.

6 years ago Edited January 10, 2024

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Dennis New Brockton, AL

Fast service, qualified technicians! Easy to work with!

6 years ago

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Jaimon skaria Mundelein, IL

Great customer service. Have been a customer for 7 years

6 years ago

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Joanne Gavenport Melbourne, FL

Fast and knowledgeable staff on the phone Gave us a price we can afford

6 years ago

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Buddy West End, NC

You were slow and offered a ridiculously poor solution. I am so sorry I ever signed up. Your salesman lied to me about what to expect. r

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 20th, 2019

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Lewis Forrest Woodbridge, VA

On time, efficient and expert in their profession.

6 years ago

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Fred Lenexa, KS

great information presented and explaned

6 years ago

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Yancey McDowell Fayetteville, NC

The representative was very professional and helpful

6 years ago

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samira Henderson, NV

I did not get the conformation email for my renewal for 2 years plus 4 free months???

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 7th, 2019

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Manohar Basnet Houston, TX

easy, fast and appropriate. knowledgeable staff

6 years ago

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Dr Nicholas Mbubu Clinton, MD

Excellent qualified staff and excellent techs

6 years ago

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sheila B gregg Chester, VA

Very courteous. Knew what she was talking about. Very helpful

6 years ago

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Victoria Turner Dallas, TX

The Representative was very helpful and knowledgeable.

6 years ago

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Hawks Senatobia, MS

Customer service answered all my questions

6 years ago

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Pete Denver, CO

fast repair calls with good experts? Glad I am a member

6 years ago

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Lillian Slate Columbus, OH

Customer service rep I talked to was very helpful

6 years ago

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Emily Mills Woodstock, GA

friendly customer service when asking questions they are patient

6 years ago

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John Huntley, IL

Was very pleased with the handling of our claim

6 years ago

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Carol Rogers Dayton, OH

Prompt and consistent response to a claim

6 years ago

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Norbert J. Schaumburg, IL

Plenty of advance warning for visit. Expeditious resolution to the defect

6 years ago

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Helen Calderon

Always easy to file a claim and get results.

6 years ago Edited January 10, 2024

Choice Home Warranty Reviews