Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Jeffrey

They are not truthful and do not cover what they say. Stay away!

1 year ago

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Judith Fernandes

Gave me 388 for my oven, couldn't fix it. Rip off Company!!!!!

1 year ago Edited January 5, 2026

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JANET SCHMIDT

They come up with excuses to not cover anything. Very dishonest company.

1 year ago

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Alan

Did not give me a fair market price to replace my refigerator.

1 year ago

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Tushar

Not happy with the first visit to provide the first issue to my appliance

1 year ago

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Shad ISMAIL JERRY WELLS

Bad service don’t recommend to anyone vendors don’t responds

1 year ago

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Cecile

AWAITING SINCE DECEMBER FOR AN APPOINTMENT TO DUCTWORK

1 year ago

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Mary Lynn Mollner

The service and that they denied my claim.

1 year ago

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John

Choice failed to return a call about getting a new AC.

1 year ago

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JLS66

Whenever I call them about a problem, they find a way to deny the claim.

1 year ago

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Linda Wadsworth

Rates continue to go up but the service does not

1 year ago

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Mario

They refused to Service my sump pump. Awful customer service.

1 year ago

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Stanley sandle

no good, you said that you would fix my freezer, but so far I am still waiting?

1 year ago

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Jimmy

My service call was not fixed. The professionalism of customer service sucks!

1 year ago

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Tony Erskine

Don’t honor policy and make it difficult to file claim.

1 year ago

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Ginny

Friendly people, but still have a claim open.

1 year ago

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Luis

Horrible I cancelled Terrible service Your vendors are subpar

1 year ago

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Sonya

They find every excuse so they don’t have to fix anything.

1 year ago

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Mike

Terrible service did not honor my claim unjustly denied claim

1 year ago

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Nisha Saria

Most of the time they will try not to approve the claim

1 year ago

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Nizar

Do not trust them read the fine prints.!

1 year ago Edited September 9, 2024

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Michael Walker

Lie lie lies i been without air for a month and the still taking my money

1 year ago

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Joseph Butler

Filed a claim in. May 2024. Still as of today I have not been made whole

1 year ago

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Delores

Choice Home Warranty do not answer the phone when you call with a problem.

1 year ago

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P

Not completely satisfied with the terms and coverage

1 year ago

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Robert

Very slow response. Well beyond the 24-48 hour window.

1 year ago

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Gus

The policy is sham! The restrictions are more than the coverage!!

1 year ago

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Teresa Knight

Horrible to try to work with. One dept doesn’t communicate with the other!

1 year ago

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Elizabeth Geisler

Have a repair or replace policy and they pretty much cover nothing.

1 year ago

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Linda

Not what I expected. Very average. They could do better

1 year ago

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KASANDRA WEBSTER

They haven’t done what they said they would do when I signed up with them

1 year ago

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Harold Scroggins

Did not cover what they said they would.

1 year ago

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Anthony

Lack of empathy by agent in the face of an emergency.

1 year ago

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S

I am not happy with the resolutions on my appliances that have needed repairs.

1 year ago

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Judy Smith

Never covers anything. Always finds a loop hole. Worse coverage EVER

1 year ago

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Mirna

Most of my claims were declined. Waste of money and time.

1 year ago

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Sharon Sutton

No customer service. No communication. Unsatisfied

1 year ago

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Kimberly

Poor customer service, I could not talk with anyone reference my claim.

1 year ago

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Gary Noble

Waiting 5 weeks for air conditioning in the Az desert for CHW to come through.

1 year ago

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William

Still waiting for my oven to be replaced

1 year ago

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Eddie

The service has not been available when needed.

2 years ago

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Laura

Customer service is nonexistent. Amount paid is ridiculously low.

2 years ago

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Sharon

They increased the service fee without notice.

2 years ago

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Dan Palmeter

Terrible experience for six months u til the final guy came out who was A+

2 years ago

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Barbara Swihart

Still waiting on my lowes card to replace my microwave.

2 years ago Edited July 12, 2024

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Leo Landry Auburn, MA

Poor communication. Don't adhere to the two policies that I purchased.

2 years ago

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Valdor Broomall, PA

CHW took my money and never fixed my stove or replaced it or sent me the check!

2 years ago

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Denver

THE AMOUNT YOU ARE PAID FOR YOUR CLAIMS AND LONG PAYOUT TIME RECIEVED

2 years ago

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Pete Bibby

I've been waiting on them for over 2 weeks to settle our claim on our AC unit.

2 years ago Edited July 8, 2024

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Michael Shreveport, LA

Coverage is inadequate and too many hidden restrictions

2 years ago

Choice Home Warranty Reviews