Choice Home Warranty Reviews

We are having a terrible time getting our double wall ovens fixed. These KitchenAid ovens are practically new. We have been doing without our ovens for about one month, and this time of year we should be baking cookies! We had an appointment scheduled, but then it was cancelled—no call or email or text. Everything seems to be going out at the same time. Our built in microwave also went out. We were offered $180 for it. It will cost $1800 to replace it. Our built in refrigerator apparently could not be repaired also. Again we were offered a minimal amount to replace the refrigerator. I had to pay over $8000 to get a new refrigerator. This whole experience has been devastating. I am considering not renewing my plan. There needs to be an option to replace an appliance with an appliance of at least equal value.

I had minimal interaction with customer service since most was done online, which was straightforward. My recent experience with refrigerator repair was excellent; the technician had the necessary part on hand and fixed it quickly. However, past experiences were frustrating due to delays in part arrivals. Additionally, I faced plumbing issues that required attention, but overall, the service has been hit or miss.

I've had mixed experiences with my home warranty provider. While some technicians were great and resolved minor issues efficiently, dealing with the refrigerator repair was a nightmare. I encountered language barriers and unqualified technicians, leading to months of frustration. I appreciate the warranty but worry about future major repairs and the slow response time.

I had a mixed experience with the service. While the technician who came to fix my garage door was excellent—very customer-oriented and detailed—I've faced issues with claims. They often find loopholes to deny coverage, like rust on appliances, which seems unfair for general maintenance. Overall, quick scheduling but frustrating claims process.

Timeline---Friday, 31 October 2025 - My refrigerator stopped functioning. I went online and contacted my Choice Home Warranty (CHW). CHW notified me that a Whirlpool technician will be arriving on Wed 05 Nov to check on it. Wed 05 Nov Whirlpool technician examined refrigerator and stated that he needed to order parts which will be here on Fri 14 Nov. So far everything understandable. Fri 14 Nov Whirlpool technician puts in new parts but now says that due to leaks the refrigerator is unrepairable and he will send his report in to CHW. I am told to check with CHW on Mon 17 Nov. Now 18 days without refrigerator and Thanksgiving is just around the corner. Mon 17 Nov called CHW. Told no report yet to check back with them on Fri 21 Nov. Getting less understandable all the time. Fri 21 Nov Called CHW. Told they are still waiting for report from Whirlpool. I called Whirlpool and they tell me that they don't send out reports and that CHW has to call them for the report. They gave me a telephone number to give to CHW. Too late today to call CHW back. Sat 22 Nov Called CHW and claims person said she couldn't do anything that they have to wait for the report. Requested to speak to a manager and was connected to Dave Lane. He attempted to call Whirlpool but they were closed for the weekend. Told me to call CHW back on Mon 24 Nov. Mon 24 Nov Called CHW . Told Dave wasn't available but lady was very kind but said they couldn't finalize the claim without the report from Whirlpool. At this point whenever I hear the word "Whirlpool" it is a "Run Forrest, Run!" reaction. She told me that I will get an email with the results. Received an email at 3:00 p.m. stating that it will take 72 hours to resolve the claim. That means Thursday, 27 Nov which is Thanksgiving and I doubt anyone will be working. Wed 26 Nov (I am such an optimist) Called CHW and was told that they have received the report from Whirlpool (Forrest?) and that it now has to go through the portal (whatever that is) and that I could call back later today for more information. Only 27 days without a refrigerator! 3:00 p.m. called CHW and was told they are processing the claim and should have results by Fri 28 Nov. Thurs 27 Nov - THANKSGIVING DAY - Interesting hosting our guests without a refrigerator. Got through it OK though I'm sure it will be talked about for quite sometime! Fri 28 Nov 12:40 p.m. Called CHW and was told they are still waiting for report from Whirlpool!! Explained that they had told me onWed 26 Nov that they had received the report and were sending it through the portal (whatever that is). Asked to speak to manager. Spoke to Matthew aid that this should be resolved today and to call back later today. 3:30 p.m. received an email from CHW saying that replacement refrigerator has been approved and that we would be receiving a gift card for Lowes in the amount of $818.00 and it would be mailed sometime within the next 30 days! This could be after Christmas before a new refrigerator gets here. Called CHW to see if card could be sent as soon as possible so we could take advantage of Black Fridays sales and save a lot of money. Told that they have to wait until they "have a batch" to send. Asked to speak to Manager. Spoke to Ariel. After repeating several times that it was procedure and they have to wait she finally asked me to hold while she checked on it. She came back and said she had approval to send us a check so we can go ahead and buy a new refrigerator. All along during this CHW has told us several times NOT to go ahead and buy a new one until they had completed processing. Sat 29 Nov Went out and purchased a new refrigerator to be delivered. Thurs 04 Dec New refrigerator delivered. Haven't seen anything from CHW yet. Conclusions - We chose CHW because they have one of the highest ratings and reputations in the business. This has been our first real dealing with them. Everyone we dealt with at CHW was courteous and polite and seemed to be doing everything they could to assist us. I think a lot of our problems and delays were caused by the tardiness in Whirlpool's (Run, Forrest Run!) delivering their findings to CHW, however CHW could have been more direct in dealing with Whirlpool. While this situation has been less than totally satisfactory, I'm inclined to give CHW the benefit of the doubt and will remain with them for now and see what the future brings.

I did my research on home warranty companies and decided that CHW had the best reviews and a reasonable price for coverage. On my first and only claim so far my GE dishwasher that came with my new home was leaking all over my kitchen floor. So I put in a new claim. The technician that evaluated my leaking dishwasher determined that the (2 are old) dishwasher had to be replaced. Choice then agreed to send me a $272.00 Lowes e-card to replace my dishwasher. When I contacted Lowes to see what there in stock dishwashers cost I found that the cheapest dishwasher was a Frigidaire that cost $299.00. The GE dishwasher that matched my leaking dishwasher was priced at $329.00. So...the $272.00 offered by CHW was not enough money to purchase any dishwasher offered at Lowes. I was told that $272.00 e-card was for "replacement " but the money CHW offered is not enough to buy even the cheapest dishwasher at Lowes. I am very disappointed with CHW's coverage of my claim. CHW told me that their $272.00 e-card was based on "wholesale" costs and not on "retail" costs. This is very disappointing for me the consumer and for me the customer. I now have to pay retail price to purchase the "replacement " GE dishwasher that has a retail price of $329.00. This is not the response that I expected from a # 1 home warranty company!!!

I had no contact except from the repair person. Took over 2 weeks to get part, the only way I knew what was going on was from the repair rep. Nothing from Choice! Still waiting on another part. No contact again. Dish Washer is still not working going on 4 weeks! The repair person did a great job and was able to install the part quickly. The main problem from Choice was no information given to me. I worked with them because I am under contract with them. This is first time I have had an issue. They were prompt and efficient on two other repairs! They kept me informed etc. This time nada!

I thought I had a contract with choice home warranty that I only paid $75 for repairs and only paid so much a month but when our microwave went out I had to pay $100 and they raised my monthly cost. I don't feel this is a very good practice but however the technicians were great and done a great job.

I had a frustrating experience with Home Choice Warranty. Their response was slow, and they initially denied coverage for my furnace despite cracks found by a reputable service. While the claims process is quick and easy, the quality of their service providers seems lacking, leading to repeated issues. Overall, I'm disappointed.

I submitted my claim and it took a few days for a technician to reach out. However, the coverage isn't comprehensive, and the technician took a long time to address my issue without any follow-up. Overall, the service could use significant improvement.

I had a mixed experience with the service. The first time, they quickly fixed my kitchen faucet, which was great. However, my electric range issue took much longer to resolve and remains unfixed after weeks. While the warranty support was satisfactory, the overall service could improve.

I had some issues with customer support regarding my washer, as they struggled to find parts. Eventually, they provided me with a store credit, which was insufficient for my needs. However, the service for my oven repair was excellent. The technician was prompt and resolved the mix-up efficiently, completing the job satisfactorily.

I had a good experience using the warranty for my refrigerator; the technician was quick and competent. However, my experience with the electric range was frustrating, as it took weeks without resolution. Overall, while some repairs went smoothly, others have left me disappointed.

I've had mixed experiences with service. Sometimes it takes a while to get help, especially with big companies that book from far away, leading to long wait times. Local services are much quicker. However, I've encountered unprofessional technicians, which can be frustrating. Overall, it's hit or miss, so choose wisely.

I've had mixed experiences with my warranty. While most claims have been covered, there was a frustrating instance where my HVAC system was denied due to cleaning issues, despite its wear. Additionally, a plumbing issue led to unsatisfactory options, forcing me to cancel and restart the process. Overall, it's been a bit of a hassle.

Had a frustrating experience with my refrigerator repair. Multiple technicians came, some struggled with communication and didn't resolve the issue. While other services like light fixtures and plumbing were great, the refrigerator situation was a huge disappointment. I renewed my warranty, hoping for better service next time.

I had mixed experiences with the service. Sometimes, claims didn't go through, which was frustrating. However, my last online claim was handled well and resolved satisfactorily. Additionally, we've had issues with our air conditioning recently, but I feel like my concerns are being addressed.

I found the service frustrating. The plumbing issue was not addressed properly, and the options provided didn't meet my needs, leading to a cancellation and a complete redo. Additionally, the repair team failed to communicate their arrival time, which added to the inconvenience. Overall, my experience was disappointing.

I've experienced significant delays in getting technicians for my service requests, which is frustrating given my consistent payments. Additionally, when I had to use my warranty for a new stove, I was disappointed with the compensation offered, as it barely covered the cost of a new appliance. Overall, the service has not met my expectations.

I've had a frustrating experience with the service. It takes far too long to get a technician to my location despite paying for the service regularly. Recently, I had to use a warranty for my old stove, but the compensation was disappointingly low compared to the cost of a new one, leaving me with a significant out-of-pocket expense.

I've had mixed experiences. Most of the time, the service is good, and they are friendly and helpful, although communication can be a challenge due to language barriers. I recently had a shower issue, and they responded promptly to fix it, which I appreciated. However, I don't have the time to engage in lengthy discussions or follow-ups.

I had mixed experiences with Choice. While they handled my refrigerator issue well and quickly provided funds for a replacement, my water heater problem was frustrating. It took days without hot water, and despite multiple calls, I received little follow-up. Overall, inconsistent service left me disappointed.

Real estate person indicated this warranty service, however on my reclaim with plumbing I need updates on the repair. BNE sent the master plumbing service out. Plus the piping was not repaired but a sealant applied to the leak. My claim # 308086894. I Need Further investigation on WHY?

It is ok but I think with the hidden cost it is a lot!!! When making the claim for a hot water heater o understand the 75.00 service charges! Bit when the plumbing company came and assessed the problem there was a 200.00 charge for fittings and such on top!! Not sure I'm going to keep the policy! With all the monthly charges and extra hidden fees I could have gotten one and installed it myself! For less money!

Price is cheap, but you get what you pay for. I don't think the warranty is a great value. I paid as much to replace my water heater through Choice as I would have had I just bought a new one on my own, and I didn't even get to pick what I wanted. The jacked up labor price that the company knew I had to pay was the same price as a new water heater including installation. It was mildly useful for replacing the magnetron in my microwave though. That was only $75 total and was very smooth.

We needed our refrigerator fixed. On the day of the appointment, the service provider never showed up. The second time it was scheduled, the provider called in sick. Finally, the 3rd time, the fridge was finally fixed and the provider did a decent job. Choice needs to find better service providers because Electrolux/Frigidaire were very unreliable.

There was a long period of time (3 weeks) to begin the evaluation and/or repair process. Once done with that initial appointment, we once again waited almost two weeks for another appointment to occur. The end result was a unrepairable fridge/freezer unit because a very small fan inside the unit failed and could not seem to be repaired or replaced. The fan was 'toy-sized' and probably cost about 5 dollars to make somewhere overseas, but I ended up spending more than a thousand dollars to replace the fridge/freezer. Admittedly, the unit was around 22 years old, and the cash settlement to me was probably quite generous considering the age of stuff involved. I'm just disappointed that a part so cheap can lead to my replacement cost. I am not being critical of any person involved, just bummed about the time overall, and the unavailability of the fan unit.

I was disappointed when I made my request of a non-working microwave. I gave the model number and another #to the agent and she informed me that a GE representative would be contacting me. Three and a half weeks later he came. He never even opened the microwave. He immediately told me it would need to be replaced as they didn't even make the parts anymore. Seems to me that could have been determined when I made the original request. He said I would hear from you guys as to what you would do. I did hear about 15 minutes later. I was informed that I would get a gift card to Lowes for about $190. I had to go and buy a microwave and pay the additional cost plus instalation and dispose of the old one. I was also offered a check to me and allow me to buy the microwave wherever I choose. Today, about two months after the original request I got my microwave. It cost over $400. It is exactly like the one I had. Then to add insult to injury I still have not received my check from CHW.

I had two visits from the repair company.. Anthony or Tony was the technician. On the first round, he said, he fixed something to what he suggested with a hose. The tenants in the building observed him not doing anything except taking the panel off the bottom. It leaked a day or two later because they ran the dishwasher. I called back and he went out again and fixed something in the rotating blade. I was unhappy with his lack of thoroughness. He still left the kick panel off the dishwasher. I was frustrated.

I had a pretty good experience with prior home , but not so great with this one. the vendors were not always reliable, some never returned to finish the job. And now, i sold myhome and want to cancel for a refund of my premiums... they are charging me the cost of repairs against the unused premium....so that i barely get a refund. very disappointed.

I like how easy it is to submit a claim and the technicians that I’ve worked with. However, replacing any appliance is a lot more work that how they sell it. To replace our dishwasher, they gave us a Lowe’s gift card with the wholesale value of a dishwasher. Let me tell you, you CAN NOT find a dishwasher for $250 at Lowe’s, and that doesn’t include delivery or installation. It’s extremely limiting and honestly so disappointing.

The company, SA Plumbing was a little sketchy, one week they claimed yo make is all the way to the city line. The next week 6 days later they couldn't go that far yet they charged me full price of running there camera down the line. They claimed we're unable to go that far but since used camera they charged full $515.00 after my complaining they agreed to refund 1/2 until they completed the repair at an estimated 4400.00 cost. I contacted another company and was quoted 1500.00 - 2000.00; so guess who is opening the line. And repairing the line is NOT covered by warranty I saw as my responsibility to choose where MY money went.

I’ve been with Choice Home Warranty for five years and will complete a sixth year because of a free-year promotion. My experience has been mixed—repairs do get handled, but the company consistently looks for the lowest-cost solution. When replacement is required, they instruct technicians to choose the cheapest option available, which has meant lower-quality parts or appliances than what was originally installed. For example, I’ve received a weaker garage door spring, and a very basic built-in microwave replacement. While I appreciate that coverage exists and issues are eventually resolved, it often feels like savings for the company come before long-term quality for the customer.

I have been a member of CHW since July 31, 2025. At the start, in September, I had an issue with our. Garage door. A Technician came to our home within a week and the issue was resolved. I submitted another claim for repair of a leak and a drain stoppage. The stoppage was taken care of very quickly, but there seems to be some type of delay for the leak. I was offered a chance to sign a three year contract for almost $2000.00 because I was starting to trust CHW, the service changed for me. It has been a month now and the leak has not been repaired, plus I have a hole in my guest bathroom ceiling that can’t be repaired until the leak is resolved. I missed two physician appointments waiting for the technicians that never came and there’s a lack of communication between the contractor and CHW. I will get an appointment date from CHW via email and another text from the contractor with a totally different date. I have contacted customer service four times concerning this issue and they are just as confused as I am. If it was possible for me to cancel my contract and receive a full refund, I would. Sometimes I regret changing over from American Preferred Home Warranty. The company was expensive, but reliable.

Up until the last few contractors I raved about choice to everyone and have even had some coworkers buy plans. But recently and specially the last 3 visits which were 2 different contractors I’ve been greatly disappointed! The last one who was also the 1st of the last 3 was the worst! Rude, not helpful in talking to me about what was actually broke left without resolving issues or confirming that it would be approved for parts to be ordered! I had to contact choice AND him to find out when he would be back! And this was for a heating problem and it was quite cold in the house at night. Also both times didn’t have a receipt for me or didn’t provide one later as he promised ALSO wanted cash!!!

I had an a/c issue and notified Choice. The service man came out and fixed the problem. He unclogged a drain line and charged $1700 to remove mold that he said wasn’t covered. Three months later I had the same clogged line. The same tech game out. He fixed the problem and indicated that, if it happens again, I should consider replacing the line. (About $300). Three weeks later I had the same clogged line. This time I called my a/c man. He unclogged the line and gave me a one year guarantee and volunteered to check it in six months. All for $200. I would prefer to call myown tech and have Choice cover any major repair.

It's not the contractor per se; its more so of the process to get a repair completed (shouldn't take several weeks for a simple repair due to the requirement for multiple requests and multiple charges). I do not like the fact that when there is an issue, it takes multiple contractors to resolve. Why not assign to a contractor and have them complete the job from start to finish and include it as one. For example, contractor took a look at what the issue was ($75); input the request for service (assigned to a NEW contractor) who kept putting me off for several weeks and felt that coming at 8PM was okay with me with young children in the home. I called you all to say that it was unacceptable and to please assign to original contractor, who was able to take care of within a few days (another $75). Why does it take two different contractors to do something that could have been taken care of within days of the initial call? Alot of time was wasted and my tenant still has a hole in their ceiling from the water damage. I chose to not input another request in for the repair, in order to avoid the $75 deductible when it is related to the original issue.

He never came back with the parts to fix the dishwasher! I’ve just been released from Tyler 30 minutes ago I had emergency surgery for a quad heart bypass My wife has been home Please come back and fix the dishwasher

My second year in the home I purchased, and the stove stopped working. You guys offered me $420.00 to replace it, now you show me were I can buy one that offered everything my old stove offered! You can't!!!!

Choice needs to work on approving claims with contractors, if contractors cannot contact anyone then tge claim cannot move forward. Also, tge customer must take another day off once approved work has been granted. To big of hassle for contractors to take a work order.

WELL, IF THE COMPANY YOU HIRED TO DO THE JOB, LIES AND PROMISE THEY WILL THE JOB AND YOU SAY CAN NOT DO A HANGING LAMP WHO I AM GOING TO BELIEVE ? THIS KIND OF PEOPLE IS GOING TO KEEP TAKING ADVANTAGE OF THE PEOPLE TAKE $$$ .

I am very disappointed in how long v it is taking to get my dishwaser back operating. I am an 86 yr old widow and am really missing my dishwasher as I cannot stand long at a time to wash my dishes. My technician is very professional, but is having to wait on parts for my dishwasher. It is old and parts are not always available. There was also a fire in back part of this appliance plus water pump stopped and I really would feel safer with a new one. Hope it will be fixed soon.

It was supposed to be #1 when I chose it. But they are terrible about getting you help when they don’t have a vendor at hand. Takes forever for the reimbursement program. They can’t find a vendor, and I do, they should take care of it, not drag me thru an approval before giving me the ok to have repair made. A/C quits, it needs fixed NOW, not after weeks of red tape while I suffer with NO A/C!

I put in a request to have my refrigerator fixed and 5 weeks later, I had to call LG to get it fixed. The original complaint was the ice machine and I still don’t have the new part. The second complaint was the compressor and Choice denied that. I called LG, it was still under warranty and in 2 days, 2 day, 2 days, the refrigerator is fixed. Still haven’t received the new ice maker from 5 weeks ago.

I’ve been very disappointed in their service being expedited at a timely fashion. They sent out a contractor to fix my Appliance. That contractor decline to provide services. Then the company sent out another contractor who seen even more on interested in investigating my Appliance. Then they said that they would order parts And that was over a week ago and I still haven’t heard back from the second contractor. I am considering withdrawing my service with Choice because this has been going on over three weeks now. I wish they knew competent repair technicians that speak clear English.

Choice is not locked into the service company system they assign when u file a claim. I had to call the service co. assigned to set up an appointment as what Choice gave me was wrong. One company never showed up after I made an appointment so I had Choice give me another one which delayed getting my problem water heater started again over a week. I also don't think Choice give you a fair buy out on an appliance. I will look for another warranty company when my 3 years are up.

I've had to call Choice two times. The first time for a microwave and it didn't take that long and they fix it. The second time for a washer. They told me it would be up to 45 days before they could get me a gift card from Lowe's to purchase a washer. After 3 weeks of having to go to the laundromat every week I called and asked them to send me the check that I was going out and buying the washer that day. They told me they would do that. I am still waiting for that check and it's very close to 45 days now

I have canceled my warranty with choice home warranty. I was quoted $396.00 for three years and six months free. The payment was going to be in three installments, I said okay, when I got my first bill it was $475and change. I called Jonathan. back and he said that he would see what he could do and asked me to wait. When he took too long I hung up.!I got hold of A MANAGER and she said she would get back to me in 24-48 hours. Never heard from her. I called Citi bank and dispute the charge and it was canceled.

Some items seem to be covered while others are not clear. After a claim was denied, I requested an appeal and was given a review, but no feedback afterwards on the review by the case manager. It was pretty straightforward, but was left up to me to make contact rather than addressing the issue after my appeal. Obviously, they will will continue to deny the claim for whatever reason, so I'm chose not to play their game.