Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Penny Las Vegas, Nevada

My husband had recently passed away and I hoped to take some of the worry off regarding replacing applicances and other items that were listed to be covered in the contract. Thus far have a replacement with a bath fan installed after a repair that did not fix it, so had to have a new one put in...2 service calls. An earlier stove issue did have a check issued for a partial amount towards a stove, thank you. About 1/4 the cost of average replacement not like quality in value but yes it was an older gas stove. I have learned of course I must use your techs even though I had an EMERGENCY as a water line to w/dryer burst....thinking it was covered I submitted. It just so happened I had a plumber here installing an outdoor faucet. He quickly turned off water at exterior and then replaced the part as it truly was flooding my laundry, office and closet nearby. I still feel since he helped by replacing the part that I should have something due me, at least for the burst hose connector and the fact it was an emergency and could not call one of your techs. However, it was denied. Plumber sent a report as requested. I did not enter the AMAZING in green below. Hopefully one day.

3 weeks ago

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Verified Customer

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Bert Purcellville, Virginia

I choose NOT to continue working with Choice Warranty. Service is horrible, unresponsive, takes a long time to send technician to solve the problem. The last technician who came to our home did not solve the problem with our HVAC.

1 week ago

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James Dayton, Ohio

Choice has always been responsive and good to work with. Although my last issue with a microwave was not as pleasant as past interactions. The repair was expensive so I was told by choice that they would replace it. The amount they offered did not cover the cost of replacement and I encountered an installation fee. I have not received the Lowes gift card for the replacement to date. Disappointed to say the least.

2 weeks ago

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ROBERT Garner, North Carolina

It seem that your company lets the contractors dictates what they are going to do to solve the problem rather than you telling what you are going to do. I keep telling you that I need a thermostat and your contractor said no that I must have a broken wire which was not covered under my policy. So I gave up on the people at Choice and I called an air condition co. when they came I explain the problem and I told him I thought it was the thermostat he agreed he put in a thermostat and its been working fine ever since. His cost was 250.00$ an your contractor wanted 450.00

2 weeks ago

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Douglas Wesley Chapel, Florida

The previous two times I was very unhappy with the technicians that arrived. As a result when my AC went out in Jan my son called a company he knew. The responded that day. I ended paying out of pocket. Because I didn't call you first my son said I probably can't be reimbursed. This time when it went out I called Choice and the technician responded that day. He resolved the problem. However, he had to return to resolve the problem again. He as good and I would recommend their company.

3 weeks ago

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Cindy Houston, Texas

Choice would get a 5 rating. Giving a 3 because of repair service received. Washing maching was giving UB for unbalanced. Repair came to fix and only replaced 1 rod. There are 4 rods! It is suggested to replace all 4 at same time. He then told me to wash smaller loads to not get the UB, which I still get with a larger load. Whats the point of having a heavy duty washer if I can only wash small loads!

3 weeks ago

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Patricia Dallas, Texas

So far, I’ve only had one claim for my AC unit to have maintenance and repairs. It’s from the 80s so it will need to be replaced, but I was very disappointed to find out they’ll replace the unit but they don’t pay any of the labor cost which would probably run about $3500. So who wasn’t really happy about that but other than that, I’ve been pleased with the service.

3 weeks ago

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BrianAndHilary Budd, Illinois

With the hope that if I have appliance problems, that I could pay a small seevice fee, and my insurance/home warranty would cover any additional expenses even a new appliance if my are not able to be fixed. Choice Home Warranty has chosen Sears home services for my refrigerator, and where I live, Sears home services gives below average service and dont allow you to speak to them directly. Sears home services does everything through AI. Which means you dont get a heads uo phone call from a human saying they will be there in an hour, you get a text message from a number that is not a full phone number that auto responds generically by AI. Choice Home Warranty should choose not to partner with Sears, they make Choice Home Warranty look bad

1 month ago

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Russell Euless, Texas

Choice was listed as the best warranty company in our area. Lately they have denied too many requests for service. Changes in their expectations for maintaining covered items. The technician comes out, looks at the issue, takes pictures and says I’ll submit it for approval, if approved, I’ll be back! I still have a non working item, a few days later I get a letter from Choice repair is denied. You’re wasting the technicians time, and my time. Nothing is repaired but you got paid for the annual fee, I need to find someone to make the repair at a higher cost. Both we and the four people we referred to Choice are looking for other options.

1 month ago

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Fermin Euless, Texas

I have had fairly good service with this company. However, I was greatly disappointed to see an approximately $15 increase for my monthly service. For people like me who are retired and on a fixed income, that's quite a jump. When I called to speak to someone about it, they seemed unconcerned and rather dismissive about my concerns.

2 weeks ago

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Sandra Cleveland, Tennessee

My refrigerator freezer is out of commission. Worker came and looked at it, said seal is broken and drain is not working. It has been 3 weeks I have called twice and I keep being told that the part isn’t in.😡 Good thing I have another freezer.

2 weeks ago

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Carol Roxana, Illinois

was disappointed when are ac wasn't working. your agent cancelled our appointment and we had to wait 9 days with 90 degrees outside..I called local and they had to put new ac in..and choice wouldn't pay anything on ac ...still have policy but am questioning. we are 85 and 93 years old and we would have died without ac

2 weeks ago

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Dewayne Houston, Texas

All home warranty companies have. Dry onesie contrats and lots of “outs” in processing your claim. They will cover the very basics while spending as little as possible. Choice is very responsive we you place a claim but it may take several days to respond with a fix. When it’s comfort control it’s a long time.

2 weeks ago

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Richard Lexington, South Carolina

Working with your Off-Shore Call Center is very difficult as they will deviate from the script. Ability to schedule service is good and at a good price for services offered. The main issue is customer service with No Stateside help when a problem develops.

3 weeks ago

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Carolyn Omaha, Nebraska

Still waiting to get my dishwasher fixed . Service guy was great . Identified problem and let you know . I called the company and they said they would order parts as soon as Choice Home approved the order . Still waiting….

3 weeks ago

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Rgl Sacramento, California

I selected choice because of the great reviews. When I first used their service, they did a great job. However the last two times I dealt with them I was very disappointed in their service. The wait time on the phone to get help is too long. Repair approval was too long,

3 weeks ago

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Larry Blountville, Tennessee

I had Tenn HVC Air conditioner come to my house for my air conditioner. Came back three times to solve my problem and still didn't get it right. I had to put my old thermostat back on to make sure it cut off and on, when the temperature set for the house. Charged me $100.00 and still didn't resolve my problem. Worst service I ever had. Thanks for nothing.

1 month ago

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John Statesville, North Carolina

I chose to work with Choice Warranty because of their reviews. Now that something in my home has been broken since June and all they do is send a technician here now it will be 3 tomes, and he never admits to Choice Warranty that it needs to be replaced. We sit here with no AC in 90-100 degree weather and get nothing fixed or he never tells Choice that it needs to be replaced. Besides us being in our 70's my husband has COPD and I have asthma, this weather does not help us with our breathing.

1 month ago

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BARRY Hempstead, New York

I thought they're coverage was very good. Finding out that their depreciated value of an item that was claimed is reduced drastically. Submitting a claim is not an easy task.They also take off any money that they paid out for a claim when you decide to cancel the policy, plus a cancellation fee of $50. I renewed with them for 3 years, until I realized what the policy was really worth. The price of the policy was good,But not for what you got. Would not recommend them.

1 month ago

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Michael Clayton, Georgia

Recently, my compressor was replaced in my Heat-Pump and I wasn't prepared for the over $1000.00 bill for that to happen. I thought that I had a home warrantee not a labor clearing house. When I was presented the bill it was like waking to an unidentified huge bill for a retired, disabled veteran. I'm just glad I pay $60.00 a month for someone to take 2 weeks to fix a problem, then charge me to fix it. The repair person was top notch, but I was put back by the extra charge.

1 month ago

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John Bruens Goose Creek, South Carolina

You seem to think that all you need to do is find a qualified repair company but not pay for the repair!!!! If that's all you will do, I can get Angi's list to that for free!!!!

2 weeks ago

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Lydia Detroit, Michigan

I Choice this company because of the great deal I received , but I’m not satisfied with the response time for receiving service . It took days before they found a provider to service me both times !!

2 weeks ago

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Pamela Rangel Albuquerque, New Mexico

I placed a claim & the contractor did not contact me until they were on their way. I was out of town. If they would have contacted me ahead of time, I would have been able to schedule when I was home.

2 weeks ago

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David Wilmington, North Carolina

Y'all were ok getting someone to check my water heater and replace it what sticks in my craw is that y'all let the vendor charge me $875 for nothing but 4 pipe connections 3feet copper pipe

2 weeks ago

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MariaTheresa San Jose, California

The fact that it takes too long to get reimbursed is one of the downsides of Choice Warranty. I had no idea when taking out this Warranty that it takes up to 30 days which is unacceptable in my opinion.

3 weeks ago

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Ramesh Southampton Township, New Jersey

The claims process worked as usual with technology assigned and visited in a reasonable time. However the money paid for my failed fridge is very less than market replacement. I am not happy with the money even after talking to reps multiple times. Very good and professional at all the times as usual.

1 month ago

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Walter Nimishillen Township, Ohio

I paid for the premium program. The service technician blew dust out of my refrigerators fan area, screwed the fan blade back on the blower and left. About 15 minutes. I paid 85 dollars for the service call. What value did I receive when I bought your program?

1 month ago

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Jazmin Gaite Los Angeles, California

When the technicians do their work, they are good. But Choice rejects some work for flimsy excuses in order to avoid their obligations on their warranty. I have an existing claim that has not been resolved. And that was not the first. So I have second thoughts about renewing this coverage

1 month ago

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Kay Kenney DeLand, Florida

It is a good value and protection from huge repair bills for appliances in the home. A service fee of $100 can save thousands should a big ticket item fail. I like that protection and feel comfortable knowing that a big repair is not going to wirpe out my savings.

1 month ago

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Walter Matthews, North Carolina

Choice has responded very quickly, however finding the right service people has been a problem. The company they found is coming back for the third time to fix our ac. Realizing this time of year they are very busy , but I think they since this is the third time they should come more promptly!

1 month ago

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James Meyer Waterloo, Iowa

Had 5 star rating what I did like is they have no service tec lined. Up in this area takes forever get some one out to repair or replace took over 3 months get microwave replaced cause sent a series man from a 100 miles away I couldn’t believe how that was profitable no for any one

1 month ago

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Dave And Vicky Young Dallas, Texas

The coverage is decent but CHW is very careful to examine every claim for any reason to deny it. In addition, they are only willing to pay for expenses specifically connected to the failed item, e.g., if you’re water heater goes out, they will only pay for the water heater and not for the connections which must be replaced with the new water heater. Bottom line, you’re only covered for about 50% of the cost of replacing the water heater. It seems that anything that must replaced to get a new, working water heater should be covered.

2 months ago

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kgadams@live.com Sells, Arizona

I don't understand why our kitchen faucet wasn't covered by our home warranty! Normal wear and tear is virtually one reason I PAY CHOICE WARRANTY for our home. So basically, any repairs could be determined as caused by normal wear and tear which wouldn't be covered by CHOICE WARRANTY! This is completely contrary to the purpose of a home warranty company's function and need. Why am I paying for a home warranty when they can use this reason not to do the repairs and/or replacement for COVERED ITEMS?

2 months ago

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Kris R Auburndale, Florida

I’ve only used 3x and response times were great but not for my AC. Have to wait over a week and the inside of my home is 89 because it’s June in FL. The first guy upsold me $900 which later I realized I didn’t need. I’m 72 and living on a fixed income. I also thought they would replace faulty equipment with comparable parts but apparently I don’t have that add-on.

2 months ago

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Kathy Dixon Houston, Texas

A very good company that I chose signed up with you again for me. I was on the phone with the company for 4 hours in 3 days with Home Choice. I was pleased with the work but my tenant with 5 children was without hot water from Saturday to Friday before we could get it okayed snd thank goodness the company was willing to work hard to get hot water. Also they quit the warranty company because they haven’t been paid for other jobs but they helped me. I hope they get paid for my job. Also besides the 75.00 for my co pay You did not pay them the cost of the job and I had to pay 566.00 to get my work done. I thought with 4 houses with the company I would not have to pay that much more. You daid the labor was to much but the tank was in the garage over the washing machine. And had to have a second crew to help get it out and down. Then put back up.

3 months ago

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Richard New York City, New York

Washer was evaluated on July 9th and was unrepairable. It is August 12th and I'm still waiting for Lowe's gift card to get a new washer. Was happy with the technician!

3 weeks ago

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Russell Bebout San Jose, California

Last recent claim for a washer claim took over a month to address. Current claim for a LG microwave not working. Unit is 16 years old. Cost for two repair visits will exceed low $200. range to just replace this unit.

1 month ago

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Rita Cookeville, Tennessee

I have had challenges with my last 2 repair orders and have called customer service about them. I was also promised a $200.00 refund for the mix-up with the hot water heater but I never got it!

1 month ago

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ralph Green Pond, South Carolina

Had an AC issue on my heat pump. It took over 72 hours to get a service person on site. 90 degree weather without AC is no fun. Need to speed up the time necessary to get to the site.

1 month ago

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Robert Norfolk, Virginia

I have been pleased with the claim process and how everything works but the problem is had was my monthly premium went up be 20 dollars a month after 1 year. I am looking for another home warranty company.

1 month ago

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Jay Budd, Illinois

There were a few times I requested a certain company. They lady said she did it, but did not. When customer request someone specifically it should be honored esp if the tec is on board.

1 month ago

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Cathy Barnes Lubbock, Texas

I was thinking I would be able to get assistance with different issues that arise in my home! However CHW takes to long to get back with me must of the time and I end up going on nextdoor app and finding a person who cab get to me right away!

2 months ago

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YumaMel Yuma, Arizona

I prefer to with spend my money with companies that always have human a person to talk to . I prefer to do spend my money with companies that answere my call. I prefer to spend my money with companies that are proactive in the customers problem.

2 months ago

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Wyatt Greenville, South Carolina

I chose to work with choice home warranty because our neighbor recommended them as our homes are about 13 years old now. A month later, the neighbor had a terrible experience with Choice Home Warranty and switched companies. On our first claim with a leak in the tub piping, Choice denied coverage because the pipes were not visible. They handle little rinky dink jobs like garbage disposals but nothing substantial, which was the main purpose of us buying this warranty.

2 months ago

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Desiree Miami, Florida

Because on the face it has a great initial start. Customers service the app are great. But to only pay $15 for a tub spout when the one to replace with an identical one costs $56.00 is wrong policy said like for like. Then to have it take a week to install is too long. Then add the ac claim being fix just to go down a few days later and not even have it looked at for a week is unreal. I am over 60 sitting in 95 to 100 degree weather. My medications are melting it is so hot. I don’t believe there isn’t a vender to fix it sooner.

3 months ago

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Cliff and Sally Hutsell Charlotte, North Carolina

They do a reasonable job of quickly getting repair people to our home to fix whatever is broken. Occasionally, the first repair doesn’t work and they had to send someone else, but I did not have to pay an additional fee (which is now $100 a visit). Also, if something needs to be replaced, the amount they offer to replace it is ludicrous compared to the real replacement cost. Also, their monthly fee seems to go up way too often.

3 months ago

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Steve Little Rock, Arkansas

AC was out, technician came, fixed ac, I paid him. He provided paperwork which i submitted. Denied payment. Did not wait for pre approval. He was her, it was hot , he fixed it. If I waited for approval he was to leave for another call unsure when his schedule would allow a return. As I said it was 🥵, he was busy getting to other customers, I did not wish to miss opportunity to repair my AC.

3 months ago

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Daniel Tosiello Pt Orange, Florida

Contractor was contacted quickly. Technician was great. Very disappointing warranty response upon call from Technician when he arrived. Garage spring snapped, need replacement and adjusting. He advised me that the second spring was poor and should be replaced also. Choice warranty decided they would not replace the second spring and WOULD NOT PAY FOR THE ADJUSTMENT WHICH IS A NECESSITY!! Extremely disappointed & will have to consider another company when due for renewal

3 months ago

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Jose Villanueva Las Vegas, Nevada

Customer service some times not helpful and Filipino guys are not easy to understand

6 days ago

Choice Home Warranty Reviews

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