Choice Home Warranty Reviews

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

orginally i thought it was a good idea; but I never use it for the first 2 years of a 5 yr deal. When i realized that i could have used it when my furnace and heat pump went out and had to be replaced I tried to get them to help. they said it was to late to turn in a claim. $13000 mistake. Later I contacted them about a dish washer after 2 months they found a repairman who came and looked at it. He reported back that it would be cheaper to replace than repair. Choice depreciated it and paid me like $ 185 towards a new one. So i went out and bought a new one $600. gave the old one to a recycler. A year later that old dishwasher that was to costly to repair was being used by someone , they had never had it repaired and it was still working. (bad advice from repairman) $400 dollar mistake. That same repairman fixed my icemaker before he got a mile down road it quit working. However last month i called and reported the icemaker problem and a problem with my microwave within a week a repairman scheduled and looked at both appliances. He is trying to find parts for the icemaker and did repair the microwave. For that thank you choice home repair

I was told I would get a knowledgeable and qualified plumber. Well the plumber never showed up when he said he would and with waiting 4-5 days, Choice told me to get my own plumber which I did. he came the day I called and put in a new water heater the next day which was Jan. 2nd and You approved his estimate and I have yet to see the check from you for the labor.

Contractors have 5 to 7 hour appointment time window. That's too long. A recent claim was marked closed when the repair had not been completed. Left messages in update message window saying the work not completed but no response until I called customer service. The first time I called I was told I could hand you and receive a call back. A while day went by with no call back. Customer service said I have an appointment this Friday but the contractor has not confirm.

EYEBEE came to my home for the oven repair. The gent said he would have to arrange for a second person to come with him. he said that he would go get the part. then call as to when he would be back. I have not heard from him. I called and Emailed EYEBEE to see what the status was, NO reply as of this date. It took them three tries to arrive on the 15th of Jan. THey had car trouble on the second try, that I could understand and then the cold and snow. Bur the short of it is that a get no reply from them. The 75 for the visit has been paid.

I have found that only 2 out of 6 claims that I submitted were covered. The other 4 claims were denied because it didnt cover an intermittent problem on the stove. They said my dishwasher frame was warped and not usual wear and tear, My dryer was a vent problem, not a dryer problem, even though the vent is part of the dryer system. They would not cover the claim when my kitchen sink literally fell from the granite countertop. I have been very disappointed in this home warrenty. They did not call or write back when I appealed each of these decisions. My appeal was completely ignored.

The company they contacted to replace my hot water heater still charged me $455 after the $100 deductible so I had to pay $555 total. What’s the purpose of having a warranty and the company forgot to hook the gas line up properly I smelled gas for 3 days then when they came out to fix that they forgot to relight the water heater I had to pay someone to come light it. Not amazing

Made a claim on my microwave on Jan. 20. A repairman was sent out on Jan.24 and he determined that the appliance needed a part that was not available and he would research to see if he could locate the part. As of Feb 5 I have had no communication from either Choice Home Warranty or the repairman.

I really liked the initial service call, however, parts have been ordered and they have not arrived yet. The initial service call was 19 Jan 2026. The refrigerator is clean and empty. Having to use ice chests in the meantime...

The service is slow, took three weeks to fix my plumbing issue. The reason it takes a little longer because the computer generates the schedule day and time instead of a person. You can call the professional but they’re so busy they go off the computer scheduling.

Still waiting for my permits that Urgent Drain never submitted since JANUARY 9 , 2026 MEAN while I can't put nothing back until the INSPECTORS come one plumber and the other inspector is electrical and you are asking me for a rateing .. this is upsetting for me , a big inconvenience!!!

The Ads for Choice Home Warranty was very good. I had my first claim regarding a leak in my shower. They sent their Plumber contact, damage was assessed by one of the plumbers, gave his recommendations and one of the recommendations is to order the parts from DELTA since it has a lifetime warranty and CHW does not cover parts. We did. The work was delayed because DELTA was unable to send the parts in a timely manner. 5 weeks later the Plumbing company came and fixed the leak. We were charged $75.00 extra for cutting the "bonnet" part and that was okay with us. What we were not happy about is the way they left the fixture as is. If we were told that it needed other parts to make it look like a professional job and CHW does not cover those parts, we would have considered purchasing them ourselves. I never had this experience from our old home warranty. If you want the picture of the finished work, send me a link where to sent it to. Hope for a better experience with any repairs.

I shopped and signed up for 6 years. I've used it once for an ice maker, (fine) I used it for a water heater, it took a while , but in the end, it worked out. My garage door spring broke after mty wife went out, locking in my truck which I need daily , (ON A SATURDAY). Your answer was they'll be out Wednesday. Couldn't wait I called a reputable company out of St. George, Utah, they weren't on your list, (well they should be). I talked to your rep in Florida she thought I'd be able to get reimbursement if I went to an outside company . It cost me $2,200.00 because I COULD NOT WAIT) YOU MUST BROADEN YOUR LIST OF SUBS. CHOICE WAS A BIG MISTAKE. When it rains it pours ,our heat went out this weekend, I called , you hooked me up with AB&E heating and plumbing after waiting the weekend with no heat. They came yesterday and are working on the repairs. I'm seeing now that there are uncovered costs totalling $450, for what ? Edgar is working on it . Overall I will not refer any body to you in the future. Choice was the wrong Choice ! David B 145 Admiral Benbow Way Mesquite, Nevada 89027 435 659-5098 Call me or email me at your convenience !

Customer service is great however the process to get the eCard to replace a much-needed appliance is way too extensive. Once the replacement value has been determined it should NOT take 25+ days to receive an online eCard. This cost the customers additional funds plus time wasted. We were without a washing machine for 39 days, 4 weeks for tech to come out, order parts, return to replace parts and then determine the parts replaced could not fix the washer. Had to utilize laundry mats! They are expensive and time consuming, not to mention NOT the most sanitized. The process should be reviewed for timely processing and delivery of the eCard . Frustrating but really appreciate the customer service representatives. They are most appreciative for our business and emphasize with the issue. Customer service gets a 5 star, process gets a 3!!!

I've paid my $100.00 twice to get my water heater fixed and it isn't working properly yet. ON top of paying the repair person, Choice has a hold on my account for the same amount.

The appliance vendors do not honor the Choice appmt schedules in many cases. No one is watching the vendors. The system does not allow you to change vendors when they are not arriving on schedule as given by choice

I was disappointed that the main water valve (not the street valve) was not covered by the warranty. I had to call a local plumber to get water turns back on because Choice couldn’t get to us for another week. That cost me an additional $160.00 on top of the $65.00 service call by the Choice plumber.

We were not notified that common practice required semiannual "contracted documentation" for continueing covered "coverage. We have a son-in-law who worked AC/heat and he has been our primary point of cntact to review our AC/heating unit for yrars. Now with our years long contract with CHW we endeded up with a $10,000+ bill to Keep our couverage?!!?

My first claim was a plumbing stoppage and the rep. that was sent had no intention of fixing the problem, He was there to verify that what I told Choice when I called in the claim was accurate. Choice had to approve the claim and sent the plumber out a few days later to fix the stoppage. On my second claim I was made to pay my $100 service call fee when I called in the claim. When Eyebee arrived to repair the washer not spinning claim I was made to pay the $100 again or he would remove the part that he used to fix the washer.

This was my first time requiring help with an appliance and the technician had to come out three time before he was able to perform the repair. The first time to assess the repair required and order the parts. The second visit to repair the appliance but the parts had not arrived. The third after I received the parts to complete the repairs. One trip too many!

My first experience went well. I needed a new garbage disposal. The technician replaced it in less than 1 hour. On my second experience I was sent plumbers who didn’t own the tools to complete the job. The next plumber they scheduled for that job called the day before to cancel because he would not be paid by me. (He was rather rude on the phone. ) I had already paid the required fee to the first plumber. I then found my own plumber, who fixed my leaking whirlpool tub faucet. I did not use Choice, it had become too frustrating.

Signed up and had my heat, a/c replaced at NO cost to your company (I was ONE day before the 30 day after signing up). The after that, had to pay for the electrical box to be replaced, due to your company sent over a MUCH MORE EXPENSIVE company. Went ahead and paid the company that did the heat-a/c because it would have cost me more than 2x as much using a different company, the electrical company you guys sent to me. Made much more sense to stick with the 1st company.

Communication was extremely difficult. Your Auto system made notes regarding the fact that we did not want a particular plumbing company to come here. However, twice the appointments made were with the company. We said we would not allow here! Very frustrating not being able to speak to an actual person. Once we got the correct plumbing company, things move smoothly and we were happy.

Up until now,, as a warranty company and customer service reps have been responsive and efficient in addressing my claims and how they are processed. However, The company policy’s arbitrary 30 day wait time for reimbursement is outdated and unrealistic. If a customer is in need of appliance repair/ replacement they may not have that kind of upfront money on hand while the warranty company who’s te payment is already subjectively reduced . To add insult to injury to they then require customer to wait for 30 days without even a tentative date or courtesy of when reimbursement might be occur. I am a retired elderly customer who has always maintained current on payments or even in advance at the behest of the company, supposedly for my benefit. Guess what company is not attempting to do the same for me. This policy is wrong and needs to be reexamed. I had to use my limited savings and only hope I will be reimbursed with the subjective amount pre determined - not explained from or by the company.

We are having a terrible time getting our double wall ovens fixed. These KitchenAid ovens are practically new. We have been doing without our ovens for about one month, and this time of year we should be baking cookies! We had an appointment scheduled, but then it was cancelled—no call or email or text. Everything seems to be going out at the same time. Our built in microwave also went out. We were offered $180 for it. It will cost $1800 to replace it. Our built in refrigerator apparently could not be repaired also. Again we were offered a minimal amount to replace the refrigerator. I had to pay over $8000 to get a new refrigerator. This whole experience has been devastating. I am considering not renewing my plan. There needs to be an option to replace an appliance with an appliance of at least equal value.

I had so much trouble finding the status on my claim. I saw it was approved but I haven't heard anything from Home Choice Warranty nor the technician.

I chose Choice because of the standing they had on several sites during my research. Unfortunately, I have had to do follow up on almost all claims with their customer service before a technician would arrive. Either the assigned company would not show up, call to confirm or both. Very disappointed and will not be renewing our contract!

You mean why I chose you? >AHS. This is not about the 3 stars. I'm disappointed that while the magnetron to fix the microwave was $237, you chose to "award" me $199 for me to buy a new microwave. And THEN -- that amount was reduced to $194.

I liked the idea of being online but have had a few bad experiences, the places when I Yelp them are average at best so not sure what the vetting process is like. I was given sprinkler coverage as an incentive to purchase an additional year, only to be DENIED for a sprinkler issue. The company charged me cash for the service but whats the point of having insurance only to come out of pocket. I felt duped and felt like this was a terrible customer experience

I was not happy with the agent assigned to me and truthfully disappointed with the out come of this claim. Company say repair or replace, ( I agree within reason) however the amount given wasnt even enough to replace item. I wasn't looking for top of the line but maybe an additional $100 to be closer to actually replace item. Would I renew i will have to think about that.

I had a mixed experience with the service. While the technician who came to fix my garage door was excellent—very customer-oriented and detailed—I've faced issues with claims. They often find loopholes to deny coverage, like rust on appliances, which seems unfair for general maintenance. Overall, quick scheduling but frustrating claims process.

I've had mixed experiences with my home warranty provider. While some technicians were great and resolved minor issues efficiently, dealing with the refrigerator repair was a nightmare. I encountered language barriers and unqualified technicians, leading to months of frustration. I appreciate the warranty but worry about future major repairs and the slow response time.

I had minimal interaction with customer service since most was done online, which was straightforward. My recent experience with refrigerator repair was excellent; the technician had the necessary part on hand and fixed it quickly. However, past experiences were frustrating due to delays in part arrivals. Additionally, I faced plumbing issues that required attention, but overall, the service has been hit or miss.

Timeline---Friday, 31 October 2025 - My refrigerator stopped functioning. I went online and contacted my Choice Home Warranty (CHW). CHW notified me that a Whirlpool technician will be arriving on Wed 05 Nov to check on it. Wed 05 Nov Whirlpool technician examined refrigerator and stated that he needed to order parts which will be here on Fri 14 Nov. So far everything understandable. Fri 14 Nov Whirlpool technician puts in new parts but now says that due to leaks the refrigerator is unrepairable and he will send his report in to CHW. I am told to check with CHW on Mon 17 Nov. Now 18 days without refrigerator and Thanksgiving is just around the corner. Mon 17 Nov called CHW. Told no report yet to check back with them on Fri 21 Nov. Getting less understandable all the time. Fri 21 Nov Called CHW. Told they are still waiting for report from Whirlpool. I called Whirlpool and they tell me that they don't send out reports and that CHW has to call them for the report. They gave me a telephone number to give to CHW. Too late today to call CHW back. Sat 22 Nov Called CHW and claims person said she couldn't do anything that they have to wait for the report. Requested to speak to a manager and was connected to Dave Lane. He attempted to call Whirlpool but they were closed for the weekend. Told me to call CHW back on Mon 24 Nov. Mon 24 Nov Called CHW . Told Dave wasn't available but lady was very kind but said they couldn't finalize the claim without the report from Whirlpool. At this point whenever I hear the word "Whirlpool" it is a "Run Forrest, Run!" reaction. She told me that I will get an email with the results. Received an email at 3:00 p.m. stating that it will take 72 hours to resolve the claim. That means Thursday, 27 Nov which is Thanksgiving and I doubt anyone will be working. Wed 26 Nov (I am such an optimist) Called CHW and was told that they have received the report from Whirlpool (Forrest?) and that it now has to go through the portal (whatever that is) and that I could call back later today for more information. Only 27 days without a refrigerator! 3:00 p.m. called CHW and was told they are processing the claim and should have results by Fri 28 Nov. Thurs 27 Nov - THANKSGIVING DAY - Interesting hosting our guests without a refrigerator. Got through it OK though I'm sure it will be talked about for quite sometime! Fri 28 Nov 12:40 p.m. Called CHW and was told they are still waiting for report from Whirlpool!! Explained that they had told me onWed 26 Nov that they had received the report and were sending it through the portal (whatever that is). Asked to speak to manager. Spoke to Matthew aid that this should be resolved today and to call back later today. 3:30 p.m. received an email from CHW saying that replacement refrigerator has been approved and that we would be receiving a gift card for Lowes in the amount of $818.00 and it would be mailed sometime within the next 30 days! This could be after Christmas before a new refrigerator gets here. Called CHW to see if card could be sent as soon as possible so we could take advantage of Black Fridays sales and save a lot of money. Told that they have to wait until they "have a batch" to send. Asked to speak to Manager. Spoke to Ariel. After repeating several times that it was procedure and they have to wait she finally asked me to hold while she checked on it. She came back and said she had approval to send us a check so we can go ahead and buy a new refrigerator. All along during this CHW has told us several times NOT to go ahead and buy a new one until they had completed processing. Sat 29 Nov Went out and purchased a new refrigerator to be delivered. Thurs 04 Dec New refrigerator delivered. Haven't seen anything from CHW yet. Conclusions - We chose CHW because they have one of the highest ratings and reputations in the business. This has been our first real dealing with them. Everyone we dealt with at CHW was courteous and polite and seemed to be doing everything they could to assist us. I think a lot of our problems and delays were caused by the tardiness in Whirlpool's (Run, Forrest Run!) delivering their findings to CHW, however CHW could have been more direct in dealing with Whirlpool. While this situation has been less than totally satisfactory, I'm inclined to give CHW the benefit of the doubt and will remain with them for now and see what the future brings.

I did my research on home warranty companies and decided that CHW had the best reviews and a reasonable price for coverage. On my first and only claim so far my GE dishwasher that came with my new home was leaking all over my kitchen floor. So I put in a new claim. The technician that evaluated my leaking dishwasher determined that the (2 are old) dishwasher had to be replaced. Choice then agreed to send me a $272.00 Lowes e-card to replace my dishwasher. When I contacted Lowes to see what there in stock dishwashers cost I found that the cheapest dishwasher was a Frigidaire that cost $299.00. The GE dishwasher that matched my leaking dishwasher was priced at $329.00. So...the $272.00 offered by CHW was not enough money to purchase any dishwasher offered at Lowes. I was told that $272.00 e-card was for "replacement " but the money CHW offered is not enough to buy even the cheapest dishwasher at Lowes. I am very disappointed with CHW's coverage of my claim. CHW told me that their $272.00 e-card was based on "wholesale" costs and not on "retail" costs. This is very disappointing for me the consumer and for me the customer. I now have to pay retail price to purchase the "replacement " GE dishwasher that has a retail price of $329.00. This is not the response that I expected from a # 1 home warranty company!!!

I had no contact except from the repair person. Took over 2 weeks to get part, the only way I knew what was going on was from the repair rep. Nothing from Choice! Still waiting on another part. No contact again. Dish Washer is still not working going on 4 weeks! The repair person did a great job and was able to install the part quickly. The main problem from Choice was no information given to me. I worked with them because I am under contract with them. This is first time I have had an issue. They were prompt and efficient on two other repairs! They kept me informed etc. This time nada!

There was a long period of time (3 weeks) to begin the evaluation and/or repair process. Once done with that initial appointment, we once again waited almost two weeks for another appointment to occur. The end result was a unrepairable fridge/freezer unit because a very small fan inside the unit failed and could not seem to be repaired or replaced. The fan was 'toy-sized' and probably cost about 5 dollars to make somewhere overseas, but I ended up spending more than a thousand dollars to replace the fridge/freezer. Admittedly, the unit was around 22 years old, and the cash settlement to me was probably quite generous considering the age of stuff involved. I'm just disappointed that a part so cheap can lead to my replacement cost. I am not being critical of any person involved, just bummed about the time overall, and the unavailability of the fan unit.

I was disappointed when I made my request of a non-working microwave. I gave the model number and another #to the agent and she informed me that a GE representative would be contacting me. Three and a half weeks later he came. He never even opened the microwave. He immediately told me it would need to be replaced as they didn't even make the parts anymore. Seems to me that could have been determined when I made the original request. He said I would hear from you guys as to what you would do. I did hear about 15 minutes later. I was informed that I would get a gift card to Lowes for about $190. I had to go and buy a microwave and pay the additional cost plus instalation and dispose of the old one. I was also offered a check to me and allow me to buy the microwave wherever I choose. Today, about two months after the original request I got my microwave. It cost over $400. It is exactly like the one I had. Then to add insult to injury I still have not received my check from CHW.

I have been waiting for over a week to get my furnace fixed, temperatures at record lows and they can’t even tell me when the parts will come in

We like that each repair is a flat rate. We dislike the time it takes to get an appointment. Some of the technicians have been efficient and did quality work. Twice the work was unsatisfactory

We were promised coverage on all systems and appliances, and on the phone I was told that if an appliance needed replaced, a match in quality and function would be made. This was not what happened.

I have had a claim in for over one month now but still cannot get my heating system repaired yet. There was evidently a need for a particular part. I cannot get information from the vendor they assigned this to if the part has arrived or not nor when the repair will if ever take place.

At the moment I’m waiting to speak with a case manager concerning the offer I received to replace my cooktop/oven. I am being offered less than half of the cost to replace it my current oven… I’m really disappointed at this time…

I chose them upon purchasing the home. First claim went ok with getting my stove repaired. Then I had a Freon leak on my AC coil. They wanted $6000 +or- to replace the complete system. I found the compatible air handler and got all repaired for $1400!! Lost faith!

Choice Home Warranty was very upfront in making repairs and scheduling. But I felt repair people were just doing what was necessary to keep water heater working, along with AC. Not sure water heater is truley been fixed. Typical insurance decisions.

I thought I had a contract with choice home warranty that I only paid $75 for repairs and only paid so much a month but when our microwave went out I had to pay $100 and they raised my monthly cost. I don't feel this is a very good practice but however the technicians were great and done a great job.

I submitted my claim and it took a few days for a technician to reach out. However, the coverage isn't comprehensive, and the technician took a long time to address my issue without any follow-up. Overall, the service could use significant improvement.

I had a frustrating experience with Home Choice Warranty. Their response was slow, and they initially denied coverage for my furnace despite cracks found by a reputable service. While the claims process is quick and easy, the quality of their service providers seems lacking, leading to repeated issues. Overall, I'm disappointed.

I had a good experience using the warranty for my refrigerator; the technician was quick and competent. However, my experience with the electric range was frustrating, as it took weeks without resolution. Overall, while some repairs went smoothly, others have left me disappointed.

I've had mixed experiences with service. Sometimes it takes a while to get help, especially with big companies that book from far away, leading to long wait times. Local services are much quicker. However, I've encountered unprofessional technicians, which can be frustrating. Overall, it's hit or miss, so choose wisely.