Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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William Gainesville, FL

Regarding our garage door, you responded successfully to our call for help; BUT we had to beg to get faster service. and the people who responded live a long way from where we live, while there are numerous competent service people in our town. Your slowness cost us a lot of inconvenience. Another suggestion: when we report a failed system in our home, your customer service people ought to know enough about home systems to ask some simple questions, such as (if the problem is failure of air conditioner) have you checked your thermostat batteries? Last year we reported a failure of our air conditioner and you seemed to ignore our problem. We suffered Florida heat for several days and when we complained to a neighbor, he asked the right question! Have you checked your thermostat batteries? Of course, we were able to make the repairs ourselves after checking the batteries!

6 days ago

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Christine Litchfield Park, AZ

on occasion, I was at risk of losing a refrigerator full of food and was given 5 to 7 days before I could get somebody out. Worried about getting replacements, reading online and reviews. A lot of customer complaints that the warranty program is not covering them as they should coming up with reasons why. This is extremely disheartening as I just bought a property and was given a one year plan with choice – having used other companies in the past, that were horrible and did not honor claims, was hopeful that this would be better.

3 hours ago

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Norma Palm Desert, CA

Online states it is #1. However, I tried to reach Dante for concerns after this service was done. The technician was superb, however, I wanted to ask Dante about the warranty and he did not answer nor reply back. In addition, you are asking too soon for a review being that to date- I have not received the credit to purchase the microwave and until I receive this, I prefer to give a review after final completion of this order with Choice Warranty.

1 day ago

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Eugene Huntsville, AL

I’ve owned CHW for several years but over the last two years they have failed to initially honor my claims . Last Year in August or September you denied a claim on my air conditioner. That cost me $500.00. I think I got ripped off by the repairman but I couldn’t prove it. Last month I had a slow draining shower. CHW denied the repair. I had to hire another plumbing service at a cost of $140.00. It was a simple repair of just cleaning out the p-trap. I was reimbursed $120.00 by you after I disputed the denial for service.

1 day ago

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Mitzi Arlington, TN

I like everything about Choice Home Warranty with one exception. They have a horrible sales staff! They will call multiple times a day and no matter what they will not stop. It is unlike anything I have ever experienced. Even after I renewed my warranty they still called me multiple times a day for about 4 months. That is my only complaint. I would recommend the sales team be put on notice!

2 days ago

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Monica Florence, KY

We first decided on value for the price. Then it increased to over $70/month, however we did keep it. We just had to use it and are disappointed that it took over a week for a technician to look at our washer and they offered a smaller portion to replace it and we will not receive the funds for up to 30 days. That to me seems a bit extreme for what we pay monthly, the $100 deductible and the fact we will still need to add funds to get a washer that is not even comparable to the one we had.

2 days ago

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Dr Shreveport, LA

Initially, an 18-year-old was sent to inspect my unit, which is 16 years old, and he lacked the knowledge to fix something so aged. I then attempted repairs with my own repairman, which proved a challenging process. My contractor billed $3400, while Choice could provide up to $2900, yet the company offered only $1200. I had not expected Choice to grant so little..

2 days ago

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Linda Scott Wheeling, WV

If replacing the stove was the goal the $389 is not enough. I paid $85.00 service fee. So I was given $300 to replace my stove and Lowe’s doesn’t have a stove that cheap but I accepted because I don’t want the hassle. Now I find out it can take up to 30 days to receive the money. We have no stove the holiday is coming and a Black Friday sale on appliances ends Wednesday. This is the top warranty business and you can’t get a lousy $389.00 check out before a week or two. I gave my niece a referral because the first replacement was good. The others not so good.

3 days ago

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JAI Ashburn, VA

I have this Washer receipt for the past 15 days. They haven’t fixed it yet. It’s more than 15 days actually they came had a look at it today again I don’t know when it’ll be fixed. They don’t know when it’ll be fixed. I did not get a call from Choice Home Warranty. I’m very disappointed.

1 day ago

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Verified Customer

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Terry Frankfort, IL

I chose Choice Home Warranty to protect my home. So far so good in the people who responded to my issues. The only problem with my last issue is it took a little to long to get someone to repair my issue. But the issue was resolved satisfactory.

2 days ago

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Faye Muskogee, OK

The cost and promise not to raise our rates to extreme rates every year. Your pricing is fair and not extreme. The repairman showed up was very nice and attempted to fix the problem, however the part replaced has made problem better but still have ice buildup inside the ice-maker dispenser and still having to clear it before making a mess.

2 days ago

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Verified Customer

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Brandi Brookhaven, GA

I had to wait 6 days to get my refrigerator repaired and all of my items went bad. I sent in an urgent request saying that I had a 1 year old but it did not speed up my service time. The person that did the repair did a great a job but I wasn’t happy with the weight time considering that it was an urgent appliance need.

2 days ago

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Verified Customer

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Leon Celina, TX

First I was informed that a freon leak test on our HVAC system would be authorized when requested by the repair service, who did make this request. However then you all told me a Freon leak test was not covered even though the repair service had to add 4 lbs of freon to our system I couldn't find where a leak test is not covered in our policy

2 days ago

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Verified Customer

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Susan Southaven, MS

We are very pleased with the service we are getting from this warranty company; however, our last claim did not go as smoothly as the others. We had a good technician who completed the work quickly once the part was received but there was no contact in between on the progress of our claim. I had to send a few messages to find out what was going on

4 days ago

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Donald Hendersonville, NC

I spent one summer researching which home warranty company to use. When we went to pay, we discovered that within 10 days of Mom's passing, Dad had already chosen CHW. Thankfully they did not let us double pay. Sometimes they've been very helpful and other times they've kept us hanging while trying to find someone to come. It's not what the old Sears Home Warranty was, but seems it's as good as it gets these days....

1 week ago

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Verified Customer

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CONNIE ELLIS Parker, CO

Choice is my first experience with a home warranty. I heard great reviews , so I signed on. My microwave stopped working the day before I was scheduled for spine surgery. I sold my claim immediately, it was approved instantly. I was so relieved because meals after surgery would be microwave. I had a service visit the day after surgery, faulty part was identified and approved for repair. That was 9/26. I waited over a week for a response from EYEBEE. I called EYEBEE twice on 10/5 left messages. No response. I called EYEBEE again on finally my call was answered , left on hold 10 min. I was told part had been ordered and I would be notified when it arrived in next 3 days I would get an appointment. Still no response . I checked in on 10/5 and was told part arrived and I would get message from scheduler, I waited until yesterday when I called EYEBEE, I was put on hold for 15 min and finally have a scheduled appt for Sat 4pm to 8 pm, un believable. I am hoping I will have my microwave repaired on sat.. I need to understand how claims are handled, are they serviced by various companies or just EYEBEE. . NOT AT ALL happy for their lack of effeciancy or concern. Would love to talk with someone in CHOICE HOME WARRANTY office. I was so impressed by the initial response and service, hollow not acceptable. Recovering from surgery and dealing with EYEBEE WAS BEYOND STRESSFUL. Thank you or opportunity to voice my experience.

3 weeks ago

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Verified Customer

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Carrie Pikesville, MD

It was insane trying to get a contractor for my service request. There were contractors blowing up my email claiming they were trying to confirm my request AFTER I RECEIVED CONFIRMATION FOR A SERVICE COMPANY!!!

1 day ago

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Verified Customer

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Stanley Elkins Warren, OH

Having a hard time getting my first claim resolved. I still have a plumbing problem. I have tried to contact the contractor and have heard nothing back. Not sure what to do at this point.

3 days ago

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Cindy Olinghouse Newman, CA

Lil dissapointed in process claim took just a min but the rest took awhile i had homeserve u called they sent tech he cked out problem reported to them n it got fixed right then n there i had no heat for a week with choice

3 days ago

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David Conroe, TX

Part of my HVAC system failed, but its failure required multiple parts of the system to be replaced due to incompatibility of the refrigerant with the other parts. My cost to replace the system > $17K; Choice Home warranty payment to me < $700.

1 week ago

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Arthur Hagerstown, MD

It pretty much came with the house when I bought it. The service call was good. I did not like waiting three weeks for the e-card with the partial amount to replace my clothes washer. The wait was more obvious because Jessica sent all three requests for reviews before I received the e-card, whic came three hours AFTER the "last chance" to review. It would have been nice to have the $100 service fee included on the e-card, and the cheapest replacement will still cost over $100 more than the amount of the e-card, but it's better than nothing, and the failed machine was pretty old.

2 weeks ago

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Arne Alvin, TX

I've utilized CHW for several years and make a claim only when I need help. While my latest claim has resulted in the decision to provide replacement funds rather than repair my refrigerator. To make me wait for 30 days to receive the funds to replace my non-funtioning refrigerator seems absurd to me and not customer friendly. Just my thought as I patiently wait to buy groceries!

3 weeks ago

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Jean Griffith Cape Coral, FL

You had a good standing when I signed on, six years ago when I signed on and paid for six years in advance, but now what I’ve learned firsthand that every claim is down everything you ask them to fix or replace for some reason it’s always our fault not any other reason we installed it wrong. We used it wrong. We something wrong but but never will replace it. Why used to recommend you to anyone that would listen when they first signed on which was years ago six or seven 6 years upfront because you had a good review but it turns out you just turn most everything down

3 weeks ago

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Cynthia Thompson Starkville, MS

I selected Choice Home Warranty based on their outstanding reviews. My home is 40 years old so I selected the 30 month plan and paid the $1,386 UP FRONT. I had my first claim in May of this year, paid my $75 service fee, and everything was fixed. I was pleased. Last month, my garbage disposal died and needed to be replaced. I had to pay an extra $90 because CHW only allowed a set amount for a replacement disposal. Obviously, CHW has not updated their replacement costs based on the cost of items in 2026! Very disappointed in CHW but at least the repairman was awesome.

3 weeks ago

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Verified Customer

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Yvonne Jones Snellville, GA

I like the ease of putting in claims. What I don’t like is how long it takes for a company to come out. Then it took Avery long time to fix my AC. Putting on a bandaid for two years and the AC had to literally be falling apart before they agree to replace it. Also make an appointment you get an appointment then come to find out that is not the appointment that the company has given you. It is completely a different time. It’s hard to manage when you’re working.

3 weeks ago

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Carolyne Foley, AL

I call on Mon. And the soonest appointment was Fri. Friday came and they confirmed between 8 and 12 then they changed it to 1pm and 5. We'll they called back and said they would have to come a whole week later to fix my dryer. That means I'm out of service for 2 wks. which I was not happy about it seems you could have more tech. Availsble.. so I call someone local and they came out Sst.morn and fixed my dryer.ONE DAY SERVICE. So I iwas not happy with your service this time 2 weeks is too long to wait

4 weeks ago

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Dorine Gross Birmingham, AL

Because I have a contract with you. I am 81 and need your help around the house. Will came and looked at the three issues I had. One the stove, two the washer and three the dryer. He fixed the stove. Of course neither the washer Nor dryer was acting up while he was here. I paid him $225 and he said I could call him when the washer or dryer were acting up. He said for me to take a video of the issue and to send it to him. The washer acted up again two weeks ago, we videotaped it and I sent it off to him. I left a text message and phone call as well. I got ahold of Will a week ago Saturday and he said that he would look at the video and get back to me on Monday. Nothing happened, no calls. I called again and left another message. I don’t want to pay another $75 for him to come out and look at it again. He said he would come back within a month’s time. We are only a few days away for It being a month!! Now that I write I should have left a one star!! Grrrrrrr.

1 month ago

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Janice Stilts Farmingdale, New York

Hello. I’ve never had a problem with Choice until now. In August I called regarding a plumbing issue. You charged me the usual $75 charge. A day or so later I recd a call from Rocco Construction who came out and fixed my problem. They charged me an additional $75 fee. The first $75 fee was to be credited to my credit card. When I recd my bill, the first fee was not credited. The bill was for $150. I called Choice. They indicated it was credited. That I would have to contact my credit card company. I did. They indicated there was no credit, that I would have to contest it. I am not happy with Choice st the moment.

1 month ago

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Millie Sanger, California

Choice cannot seem to find reliable repair service. It reached 95° in my home because my a/c went out. I had to wait THREE WEEKS before a repair person showed up. I was so sick I ended in the ER in serious condition. The a/c had a "band-aid" put on and told I would have to call before it got too cold to have the heat fixed. Rep I tried talking to had a smart mouth and talked down to me when it was not deserved. I am considering going back to my previous company where I was spoke to with respect. Also, they could get items repaired. So disappointed that your company is rated so high and I cannot get a simple, necessary repair.

1 month ago

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William Waxhaw, NC

Good pricing and the company is responsive; however the quality of the contractors they use is not good. They refer to google while making repairs and do not speak english

2 days ago

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Mark Payne Killeen, TX

I like that they cover a wide variety of appliances, however I don't like the long approval process, they deny claims of covered items, and long repair times.

3 days ago

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Clelia Pierson, FL

I'm a little disappointed with my encounter with Choice this time. My problem with my appliance was not resolved even though I paid seventy five dollars to have it diagnosed. I've always had superior results from this company until now.

3 weeks ago

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Tony Acworth, GA

It took way too long to get a egift card to replace our broken microwave. 30 days to wait for $194 is just not right. We've had other appliances and HVAC replaced on our own dime cause we can't wait 30 or more days to get things fixed or replaced.

4 weeks ago

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Beth Lowenbine Kenosha, WI

I saw an add either on tv or facebook. I had a different company that just kept raising their rates every year making g it almost impossible to afford. So far Choice Home warranty is still reasonable. I’ve made a few claims and it’s things seemed to go well. I recently had some water damage. I live in the first floor of a condo building and appearantly it came from the upstairs unit . This happened the last of July this is now October and I choose to stay with the company that came out that was recommended. My job still isn’t finished.

1 month ago

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Maria Alvarado Palm Coast, FL

I am really upset , I was told that my refrigerator needed to be replaced , I was glad that I would get some money towards the new but I had want for the e gift card , in the meantime my current refrigerator is not working and my food went bad and I still have not received the e-gift card to get my new fridge, e-gift cards do not take this long,

1 month ago

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Tony Sabatino Pembroke Pines, Florida

At one time, Joy should should be good but the problem is they’re hiring all these people they’re not even mechanically incline to know what they’re doing to fix anything. I had an incident in New York the air-conditioning they couldn’t fix it. A Russian man was there and what he did, he said it can’t be fixed then they said they could fix it. Well, the woman died in the apartment because she didn’t have Air Cond. I hope they get sued because Choice wouldn’t do anything about it.

1 month ago

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Marlon Oxon Hill, Maryland

I got convinced when I signed up long term with CHW that this is a much better provider than my previous one. However, my first claim was a disappointing process because I was promised when I signed up that all repairs with parts and labor are covered or replacement of defective appliances if unrepairable. That wasn’t the case in this claim. Hoping for a much better experience next time around.

1 month ago

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Laurens Secaucus, New Jersey

My downstairs a/c quite working so I called choice and you set up an appointment the guy from Sears didn’t come I called bac and I told you that I had to have it fixed for medical reasons I told the operator that I would pay for it myself and I called the company I’ve used 3 times before it was $165.00 and it again works perfectly again So I am quite disappointed that you don’t have a decent company that you and I can depend on

1 month ago

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Carol Atascadero, California

I didn’t like that I was talking to a service person that did not live in California and had no idea how close the service people were to the appointment. I kept getting people that were like two hours away from me and that’s too far for them to go for no more than they get for their service call. Plus, some of the people that did show up were unkept and not very professional so I canceled my policy with Choice.

1 month ago

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Michael Bridgeport, Connecticut

I feel more secure knowing I have the coverage. My biggest complaint is the lack of communatation between me(the client) and the service dept. There is no reason why I should have to wait a month to get my dryer repaired. And after you sign a contract, the sales team is nowhere to help with questions, but they are always there to extend your contract with extra free days.

1 month ago

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Linda Phoenix, Arizona

I’m happy with Choice home warranty however, the company that you assigned for my refrigerator repair would not have been my first choice. It took them two days to send a repair person out. They discovered I needed a new fan and the technician was very good and ordered the part. It took two days to get the part and I contacted Best right away and it took them almost a week to get their technician back to my house. I was without a refrigerator for eight days using borrowed ice chests unfortunately some of my food spoiled and I understand that’s not covered under Choice.

1 month ago

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rebecca Riverside, California

Integrity plunbing said the could not fix yhe toilet didnot fix the noise that comes from it, very loud and is made several times per day. While were here, the noise was not made, so they said they couldn’t fix it.. i expected them ti know enough about toilets to be able to determine what would make noises and then fix it. But that did not happen. I wasted $85.

1 month ago

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Penny Las Vegas, Nevada

My husband had recently passed away and I hoped to take some of the worry off regarding replacing applicances and other items that were listed to be covered in the contract. Thus far have a replacement with a bath fan installed after a repair that did not fix it, so had to have a new one put in...2 service calls. An earlier stove issue did have a check issued for a partial amount towards a stove, thank you. About 1/4 the cost of average replacement not like quality in value but yes it was an older gas stove. I have learned of course I must use your techs even though I had an EMERGENCY as a water line to w/dryer burst....thinking it was covered I submitted. It just so happened I had a plumber here installing an outdoor faucet. He quickly turned off water at exterior and then replaced the part as it truly was flooding my laundry, office and closet nearby. I still feel since he helped by replacing the part that I should have something due me, at least for the burst hose connector and the fact it was an emergency and could not call one of your techs. However, it was denied. Plumber sent a report as requested. I did not enter the AMAZING in green below. Hopefully one day.

2 months ago

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Esmeralda Mungia San Antonio, TX

Waiting to get replacement money on e-card takes long. They say full replacement but you get low balled. Not impressed at all.

1 day ago

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Harrison Greenville, NC

They eventually get the job done but they do not have the network that the advertised. Jobs take to long to get completed.

2 days ago

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Rick Henderson, NV

Waiting for more parts again been over a month always Parts. The texts are good, but they can’t fix anything about the right parts.

2 days ago

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Amy McCormick Dornsife, Pennsylvania

Poor customer service & being told I was at fault for my hot water heater breaking down & my refrigerator not working. The price keeps jumping in price & my claims are being denied I don't understand at 83 there should be a senior discount & respect from customer service representatives

5 days ago

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Sandi Aurora, CO

Choice just paid for my microwave to be fixed and they sent out a quality company,prior to this I have been with Choice warranty for over 4 years and they have only paid or contributed to approx 4 repairs.

3 weeks ago

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Terry Saint Louis, MO

I like that I can get things fixed without the worry. I don't like that I have no input to when services are scheduled. Also, cannot understand customer service people because of heavy accents

3 weeks ago

Choice Home Warranty Reviews

Summary of Reviews