Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Featured Review

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Sergio El Paso, TX

Choice responded quickly to my claim (A/C broke down in 104 degree weather) and scheduled service call. The issue I had was the repair company Choice used. The repairman showed up as scheduled and was professional and knew what he was doing. He diagnosed the problem, told me he was going to get approval to repair my A/C and would be back the next day or day after. Three days later, I tried calling repair company for a status but they would answer their phone and their voicemail was full. Send electronic message to Choice and received a response and they scheduled the repairman to come two days later. In all, it took one week for my A/C to be repaired. It was a simple repair - replacing a fan motor. Choice could use a better repair company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Dave And Vicky Young Dallas, Texas

The coverage is decent but CHW is very careful to examine every claim for any reason to deny it. In addition, they are only willing to pay for expenses specifically connected to the failed item, e.g., if you’re water heater goes out, they will only pay for the water heater and not for the connections which must be replaced with the new water heater. Bottom line, you’re only covered for about 50% of the cost of replacing the water heater. It seems that anything that must replaced to get a new, working water heater should be covered.

2 weeks ago

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kgadams@live.com Sells, Arizona

I don't understand why our kitchen faucet wasn't covered by our home warranty! Normal wear and tear is virtually one reason I PAY CHOICE WARRANTY for our home. So basically, any repairs could be determined as caused by normal wear and tear which wouldn't be covered by CHOICE WARRANTY! This is completely contrary to the purpose of a home warranty company's function and need. Why am I paying for a home warranty when they can use this reason not to do the repairs and/or replacement for COVERED ITEMS?

3 weeks ago

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Kathy Dixon Houston, Texas

A very good company that I chose signed up with you again for me. I was on the phone with the company for 4 hours in 3 days with Home Choice. I was pleased with the work but my tenant with 5 children was without hot water from Saturday to Friday before we could get it okayed snd thank goodness the company was willing to work hard to get hot water. Also they quit the warranty company because they haven’t been paid for other jobs but they helped me. I hope they get paid for my job. Also besides the 75.00 for my co pay You did not pay them the cost of the job and I had to pay 566.00 to get my work done. I thought with 4 houses with the company I would not have to pay that much more. You daid the labor was to much but the tank was in the garage over the washing machine. And had to have a second crew to help get it out and down. Then put back up.

1 month ago

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Cathy Barnes Lubbock, Texas

I was thinking I would be able to get assistance with different issues that arise in my home! However CHW takes to long to get back with me must of the time and I end up going on nextdoor app and finding a person who cab get to me right away!

2 weeks ago

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YumaMel Yuma, Arizona

I prefer to with spend my money with companies that always have human a person to talk to . I prefer to do spend my money with companies that answere my call. I prefer to spend my money with companies that are proactive in the customers problem.

3 weeks ago

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Kris R Auburndale, Florida

I’ve only used 3x and response times were great but not for my AC. Have to wait over a week and the inside of my home is 89 because it’s June in FL. The first guy upsold me $900 which later I realized I didn’t need. I’m 72 and living on a fixed income. I also thought they would replace faulty equipment with comparable parts but apparently I don’t have that add-on.

1 month ago

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Wyatt Greenville, South Carolina

I chose to work with choice home warranty because our neighbor recommended them as our homes are about 13 years old now. A month later, the neighbor had a terrible experience with Choice Home Warranty and switched companies. On our first claim with a leak in the tub piping, Choice denied coverage because the pipes were not visible. They handle little rinky dink jobs like garbage disposals but nothing substantial, which was the main purpose of us buying this warranty.

1 month ago

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Desiree Miami, Florida

Because on the face it has a great initial start. Customers service the app are great. But to only pay $15 for a tub spout when the one to replace with an identical one costs $56.00 is wrong policy said like for like. Then to have it take a week to install is too long. Then add the ac claim being fix just to go down a few days later and not even have it looked at for a week is unreal. I am over 60 sitting in 95 to 100 degree weather. My medications are melting it is so hot. I don’t believe there isn’t a vender to fix it sooner.

1 month ago

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Cliff and Sally Hutsell Charlotte, North Carolina

They do a reasonable job of quickly getting repair people to our home to fix whatever is broken. Occasionally, the first repair doesn’t work and they had to send someone else, but I did not have to pay an additional fee (which is now $100 a visit). Also, if something needs to be replaced, the amount they offer to replace it is ludicrous compared to the real replacement cost. Also, their monthly fee seems to go up way too often.

1 month ago

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Steve Little Rock, Arkansas

AC was out, technician came, fixed ac, I paid him. He provided paperwork which i submitted. Denied payment. Did not wait for pre approval. He was her, it was hot , he fixed it. If I waited for approval he was to leave for another call unsure when his schedule would allow a return. As I said it was 🥵, he was busy getting to other customers, I did not wish to miss opportunity to repair my AC.

1 month ago

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Christopher Smith Port St. Lucie, Florida

The repair technician has been here 3 times! It’s been almost a month and I still don’t have a working ice maker. He replaced the Icemaker, no ice! He came again and removed a bunch of panels and said it was a malfunctioning switch. He came back a week later, ignores the switch and replaces a part and says “you now had water” which was never a problem! Then he say Oh I forgot the ice maker was the problem. He said he would fix it on 5/6 and never showed up and now said he would come on 5/8! If he doesn’t fix it this time you will need to send me a technician who knows what he is doing!I’ll keep you updated

2 months ago

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Roger Young Ritzville, Washington

Warranty service has been good except when a covered piece of equipment had to be replaced. In the case of replacement, warranty companies, make it easy to pay extra for an upgrade if wanted. Choice does everything they can to prevent a reasonable upgrade path warranty

1 month ago

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Cindy Hayes San Francisco, California

I have a problem with my plumbing. The clog has been cleared, but there is additional work that must be done to keep this from happening. I informed Choice - they sent an email saying to contact the blockage company. The problem is, they don't do the type of work that is needed to really fix my problem.

1 month ago

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Kari Brinkman Detroit, Michigan

It took forever to find someone to look at the garage door that is now 30 years old. The technician said they could replace the parts, it it is so old and in such bad shape that it is a good possibility that it could just break again right away since the rest of the unit is starting to wear as well. CHW said they would only pay to replace the parts, even though the technician informed that the safest thing would be to replace the unit, as the major parts needing replaced could potentially end up causing the chain to snap and harm someone. When I signed up for the warranty I was informed that if something was that far gone, it could be fully replaced. While I am grateful they are willing to pay what they would for the part replacement. I feel that given the age of the garage door opener, it was obviously taken care of and for safety reason and fiscal responsibility, replacing would make much more financial sense, as the part to fix is almost 300.00 and a new opener is 675. Meaning if that part snaps because the rest of the unit is so old and worn out, there would be another 85.00 service fee and likely another 300 or more dollars for another repair. I think this should really be reviewed and looked at again for reconsideration. Thanks

3 weeks ago

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Verified Customer

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Daniel Tosiello Pt Orange, Florida

Contractor was contacted quickly. Technician was great. Very disappointing warranty response upon call from Technician when he arrived. Garage spring snapped, need replacement and adjusting. He advised me that the second spring was poor and should be replaced also. Choice warranty decided they would not replace the second spring and WOULD NOT PAY FOR THE ADJUSTMENT WHICH IS A NECESSITY!! Extremely disappointed & will have to consider another company when due for renewal

2 months ago

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Darlene

Gave me a good rate. I'm not singling out Home Warranty but it would be good if they elucidate ahead of time disqualifying things like simple scratches on the outside of a water heater that do nothing to the function of the heater but deny a claim. They sent out a shady guy anyway because after draining it it worked fine. The other thing is maybe they should also tell homeowners what is considered annual maintenance in a PDF or something accessible so the homeowner knows exactly the expectation and are also not denied a claim. These things are not made clear ahead of time. Choice is not the only one who does it. They all do it. Better off saving the money for the home warranty and hiring people recommended locally. Probably won't be getting another one at this point.

3 months ago

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Mary

I thought they would be different and pass on conversations to the people that needed to know when I called in and told them my phone was down for a week. Ii gave them my sister's phone number and that is all that got passed to whoever. I didn't hear about that I might have to pay 250.00 dollars until they had already took my 100.00. I f I had been told this they wouldn't have got my money. I am so angry and disappointed that I wasn't told, then they tell me to read my online info which I have none of and didn't receive anything about what it pays and don't pay. You can cancel my claim since I don't have 250.00 dollars to pay. L Carol J.

3 months ago

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S

I was very unhappy with the reimbursement process for the leak behind wall issue. I submitted a claim for service. Choice's response - "We can dispatch a plumber in 4-days or 96 hours. Meaning allow water and ruin your property or belongings until our service provider arrives! Unsatisfactory in view as a water leak results in a flooded basement, etc. Suggest you change the way you do business by dispatching your service providers immediately or FULLY REIMBURSE THE CUSTOMER HIS/HER FUNDS FOR HAVING THE ISSUE RESOLVED. Why? Choice would have, most likely paid their service the provided the same amount of money. In a nutshell...piss poor service and customer care!

3 months ago

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Hugh Jacksonville, Florida

It has been over two weeks ago since I saw the repair man. He said he had to order a part. I understand that however no communication from him would be appreciated to determine how long it will be before repairs.

1 month ago

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Ron Saint Johns, Florida

My first and only claim thus far contained absolutely no dialogue with the techincian that you all hired. You immediately denied the claim without a conversation. The technician was extremely knowledgable so one would think a warranty company would consult with the technician they hired before coming to a conclusion. Granted there is an appeal option but you would expect some dialogue from the start. I received a message from the technician of the denial of the claim but no explanation to him.

3 weeks ago

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Anthony Ellis Dallas, Texas

So far, the technicians/vendors that have been dispatched were good. I really think you guys need to evaluate the "authorization hold" process. I was unable to submit a claim but because you "preauthorize" before submittal, the hold is on my account, and it takes forever to get it released. I wish you would also look into finding more vendors for rural areas. Having to wait 2-4 days is crazy.

3 weeks ago

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Nestor Salazar Valrico, Florida

It took 3 days to get my air conditioner fixed. For important things like air conditioning in florida it should be a max of next day service. but appointments often are 2 days or more, which makes think a customer it’s a way to force clients like me with a contract to obtain services from a separate company faster and avoid using the services already paid for.

4 weeks ago

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Karma Hughes Phoenix, Arizona

Lower than market value for replacement of small appliances. Inconsistent assignment of companies & technicians for claims. Phone representatives with language barriers related to writing specific details on claims. No reward or benefits for current policy holders Suggestion; annually give free month to continue with CHW.

2 months ago

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Todd

The original claims agents are very friendly and helpful. But in our latest claim, we had a unique plumbing issue that had to be upgraded to a claims specialist. While she was knowledgeable, she was also very cold in explaining why they would only pay for “builder’s grade” as per the contract. The original plumber got frustrated and pulled out.

3 months ago

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Terrel

I have had choice home warranty for over 10 years. While as of late, they have approved a couple of claims, prior to that I was denied on what I considered legitimate claims. I had to speak to an executive with a decision to discontinue my coverage before they became more accommodating to my claims. I gave not made many claims over the years. However, when I file, I expect to be accommodated.

3 months ago

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Victoria

A friend had recommended using them, after the Home Warranty company we were using hiked up their pricing plan significantly. We are currently discontent with the service we have received. Long delays in getting a repair done or deeming it unrepairable. Problems getting technicians out here to look at the broken items. The money received by this warranty company to replace the unrepairable appliance will not cover replacing the item, just a percentage of its cost.

3 months ago

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Maryjo

I signed up with Choice Home Warranty due to advertisement that appealed to me by featuring it as convenient, professional & comprehensive service covering all appliances . I had one claim earlier on to repair a dryer that went quite well. However, I may not continue after a recent experience: I put a claim in on 3/14/26 for a refrigerator repair (leaking fluid from underneath). They took my service fee of $100 and scheduled technician appt (w/Home Technology Solutions) for 3/16/26 between 11 am - 3pm. I took off work to be home for the appt. only to be called at 11:38 am ( 3/16/26) by HTS to collect information and be advised no service technician would be coming out today and it could be up to 24-48 hours for a technician appt to be scheduled. A new appt has been rescheduled for 3/23/26. That's a 9 day wait time with fluid continuing to leak out from underneath the refrigerator. Despite towels surrounding apliance and fan the leak is now impacting kitchen flooring (seeping underneath vinyl flooring). I'm not at all pleased with this extended wait time and will likely incurr additional expense to repair some flooring. MaryJo S.

4 months ago

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Huey

I am extremely disappointed that choice warranty did not pay the full contract price for my plumbing. They said Choice do not pay for rerouting and I had a hot water leak in my bathroom floor. They would only pay $500 per the contract for someone to bust up my floor but I was responsible to repair it back. They would pay for a plumber to repair the leak. It took them weeks and couldn’t find anyone. They gave me the option to find someone but Choice still had to approve the work order, so I told them to find the plumber themselves. After weeks they could only find a plumber to reroute. Choice only paid $500. I feel Choice should have paid my full contract price because the plumber they chose was doing the round they approved.

4 months ago

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Martin

It's for this claim a vendor did pick up fairly quickly. However the copay that choice told me I had to pay did not match the amount that the vendor said it was going to cost. There was a difference of $300 and Choice could not tell me where they came up with their copay. But they told me I had to pay it. When I talked vendor he said they never gave that number so choice was requiring me to pay more than the vendor wanted. The vendor said agreed to a lower price because that's all he needed. So if I would have paid the amount Joyce said I had to without questioning I would have overpaid by $300. And Choice did not offer a reason to why there was a difference

4 months ago

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Alberta

In still waiting since the ending of Dec. 2025 for my dryer to be repaired. They haven’t gotten the part yet. I’m getting very frustrated with them. Because I have to keep calling to see what the status is I can’t check on my portal because it says my claim is closed. Apparently after 6 days it automatically gets a closed status if there is no update inputted by anyone, according to customer service. I find that to be crazy and don’t agree with that but I can’t change it. So far I have yet to be satisfied with any claim that I’ve placed with this company. And I have placed three claims.

5 months ago

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Richard

orginally i thought it was a good idea; but I never use it for the first 2 years of a 5 yr deal. When i realized that i could have used it when my furnace and heat pump went out and had to be replaced I tried to get them to help. they said it was to late to turn in a claim. $13000 mistake. Later I contacted them about a dish washer after 2 months they found a repairman who came and looked at it. He reported back that it would be cheaper to replace than repair. Choice depreciated it and paid me like $ 185 towards a new one. So i went out and bought a new one $600. gave the old one to a recycler. A year later that old dishwasher that was to costly to repair was being used by someone , they had never had it repaired and it was still working. (bad advice from repairman) $400 dollar mistake. That same repairman fixed my icemaker before he got a mile down road it quit working. However last month i called and reported the icemaker problem and a problem with my microwave within a week a repairman scheduled and looked at both appliances. He is trying to find parts for the icemaker and did repair the microwave. For that thank you choice home repair

5 months ago

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Judith Brown Houston, Texas

I was very pleased with CHW until they totally failed me at Thanksgiving...now I am just hoping for better results next time. May not renew!

2 weeks ago

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Toni Garneshorsey Dover, Delaware

They offer a senior discount but I don’t like that you have to renew it yearly. It’s not like I’m aging backwards. Make it make sense.

3 weeks ago

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Cindy Barrett Norcross, Georgia

They are slow assigning a claim to a vendor. They take too long to approve a repair. Customer service associates are difficult to understand- English is not their native language, They’ve increased their rates but didn’t notify me ..not happy about it

2 weeks ago

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Kevin Lasalle Fort Washington, Maryland

This rating has been reduced based on recent performance and is not indicative of previous support! Our refrigerator is inoperative! The dispatch time for support is 7 days...though I do not believe this reflects future support, I hope, this is completely unsatisfactory!

2 weeks ago

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misty robinson Tyler, Texas

I feel like choice is in breach of contract with my latest claim for my microwave. The wording in my contract states that choice should have my microwave installed. If yall don’t do installation for appliances it should be exact wording in the contract.

2 weeks ago

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Suresh Dalwadi Reisterstown, Maryland

I had three experience with the claim process. Never treat correctly. They control all. Do not provide full information and when TIME TO claim process all hidden detail comes in play and you suffer. not a good way to handle the clients. I learn the hard way. NOT SATISFIED.

3 weeks ago

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Steven Birmingham, Alabama

We expected a complete support package for household appliance and system failures . We are still waiting for the Lowe’s $ credit card for the kitchen microwave oven failures. It seems like a long time!!

2 months ago

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Robert Boudreau Kissimmee, Florida

The people you said that was supposed to come today or not showing up. They have only 45 more minutes to get here. I’m very disappointed in the company you selected to do my air conditioning.

2 months ago

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Carrie King Robertson Upper Marlboro, Maryland

We have been happy with the survey until recently. When issues have arised with the heat pump and hot water tank, it seems like you do not want to pay. You either keep delaying the appointments until we just cancel it and replace the item ourselves or you find some issue and state that we did not maintain the unit, even though we had a company come to maintain the unit. Very dissappointed lately in the service,

1 month ago

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Robert Nagy Loxley, Alabama

Whoever initially reviews the4 claims do not do their due diligence when reviewing claims. They are denied because whoever reviews the request does not read the entire claim. When calling and finally getting an individual they advise that a review would be done after rebutting the disapproval then getting a response that is nonsensical. I have no alternative but to continue to use this company because I paid until 2029. That was a mistake.

1 month ago

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April Samosky Vernon, Wisconsin

The messaging to me about my service was so delayed. I didn’t even get a notice a tech was assigned until I saw the temporary hold voided on my card which prompted me to go onto my account and see the appointment. Then had the tech not personally texted me I wouldn’t have known his timing at all. The email saying your tech is on the way happened after he left.

1 month ago

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Carlos Mercado Chicago, Illinois

The two different contractors were excellent. My issue is that two different contractors have told me what the issue is and both times the claim was denied for what is actually needed. It’s a covered component but Choice Warranty wants them to “try” other repairs before approving what is actually needed. It has cost me two separate services charges and possibly a third if this repair attempt doesn’t work out. I paid my money up front for coverage. Choice Warranty should replace the part recommended and needed according to their contractors.

1 month ago

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Ed

Choice created a problem by sending two different contractors to fix our dishwasher and wouldn’t help in solving the problem. They left us hanging out there to resolve the issues created by sending two different contractors. Then basically saying they didn’t know how it happened.

3 months ago

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Bruce

Read the fine print! It is not a “warranty “ if you must pay a percentage of the product and the installation cost. That isn’t even insurance. You want me to pay over $1700 to fix my A/C. That is not doable in my world.

3 months ago

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john hill

I would like a follow-up call. Our refrigerator “cooling drawer” is still FREEZING our foods. We had a technician come to the house and he thought it was just a “setting problem”. We continue to be frustrated with the issue. Call me at 214.551.7002 or my wife at 214.551.7001.

3 months ago Edited April 7, 2026

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Robert

Have had 3-4 claims with Choice in the last five years, but had a bad experience in February when Choice rejected a claim because the technician claimed customer abuse of the product which was impossible…and Choice would not budge. Will probably cancel Choice this month.

3 months ago

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Tabitha

The local technicians actually doing the work are great! The challenges with scheduling is a real problem. Choice automatically schedules a day and time without consulting the client (me), so regardless of work schedule of family responsibility the schedule is preset. It also takes quite while to get service…..

3 months ago

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Cathy

I have always been satisfied using their services before. Then my boiler needed fixed. No one called for a couple of days, then we set the appointment, and he fixed it in 20 minutes. During this time, my house was extremely hot, I had to open the windows and put my air conditioner on. I just got my oil bill which was over $1,000, When normally it is $600-$700. I haven’t gotten the electric bill yet. I would love it if Choice Home Warranty would compensate me for some of the money that I paid for oil and electricity While waiting for the boiler to be fixed. Thank You, Cathy W.

4 months ago

Choice Home Warranty Reviews

Summary of Reviews