Choice Home Warranty Reviews
9.4
Overall Score
Verified Customer
Review Source
Mary
Dryer died 5 months after moving in. 20-25 years old and didn’t have a serial #. Warranty was not honored because of that. Listed way down in contract. Disappointing and more than aggravating. I had to pay full price for new machine.
1 week ago
Verified Customer
Review Source
Anjana
Don't buy from choice warranty this is a worst company. Worst experience
If your HVAC system breaks in winter as it was worst in feb 2026
Choice policy
they want you to wait die in cold wheather .
Once you put a claim
They will send their service agents after a week appointment and they will evaluate and than you wait for the choice to approve the claim status
Nothing is done yet after a week of bad worst winter of 2026
Pathetic disgusting policy we had
Bad luck
They will never disclose this when you make a contract this is for real happened to me so be careful
I cancelled the policy nothing paid for the repairs done because we did not wait for approval
3 weeks ago
Verified Customer
Review Source
Deana
I thought it would help me as a widow and save me money. There are so many things that they wouldn’t cover or they took so long to agree to a diagnosis from a worker that it cost me more money while them water was leaking because they couldn’t settle on a diagnosis from several plumbers , the thing that broke the camels back was when my furnace broke on one of the coldest days here in Kansas it was 15° out. My house went down to 50°. It was a Sunday afternoon very hard to find anyone to come and look at it.
I found a good company to come out and the loud loud noise that I could hear was the most broken motor… I need a new furnace.. I called Choice told him the situation and was told you are not an emergency company. Therefore it may be at least 48 hours before they can get back to me.. I could not stay in this freezing house . I had a furnace installed the next day and you would not pay for the new furnace because I did not wait 48 hours or more for you to send me the technician what a scam I have told everyone in my neighborhood and my next-door neighbors website not to go with Choice Home Warranty that was only one example I have several more
3 weeks ago
Verified Customer
Review Source
Laird
Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!
3 weeks ago
Verified Customer
Review Source
Terrie
I don't think any company should give you $400. 00 for a washing machine in 2026.
I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years.
They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00.
But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.
3 weeks ago
Verified Customer
Review Source
Raymond and Cynthia Cooney
I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.
3 weeks ago
Verified Customer
Review Source
Carolyn
I am very disappointed with this warranty company. I recently had to replace my stove that they refused to fix. They gave me a paltry $420 toward a stove that I had to buy for 4 times that amount for a stove to match my existing appliances.
They promise a lot but don’t come through. I will not be renewing my policy.
1 week ago
Verified Customer
Review Source
Rosalie Anvari
I’m thinking about switching. They are impossible to speak with most of the time, so frustrating. If you aren’t communicating with an agent, it’s impossible to be transferred to management. I’m still waiting for a refund after months.
1 week ago
Verified Customer
Review Source
Colleen
It took over 2 weeks for choice to get me a technician( the first one didn't even come to ky home and it took over 10 days to find another one )and then made the technician come out twice before the approval of my claim. Then short changed the technician, who quit before doing the job . Choice closed the claim when the job was not completed. When i texted it in rhe claim, i was told it was closed and i had to reopen a new claim.
My kids have a 2nd policy and choice has not fixed any of their claims.
When i first joined choice was very responsive and 5 years later, so nitpicky.
3 weeks ago
Verified Customer
Review Source
Jody
If I could leave negative scores I would. I am waiting four weeks for a hot water repair. And now they are telling me that they want to charge me an additional two hundred and twenty something dollars on top of my monthly payment and the seventy five dollars copay. And I now am being told that I have to wait two more days until a case manager will have an “opportunity” to discuss this with me. But wait , there’s more I am being allowed a fifteen minute window for the discussion to take place.
3 weeks ago
Verified Customer
Review Source
Janice Gibbons
Had to cancel with Choice warranty and go to AHS. I was with.AHS for decades. They were fantastic. Replaced several appliances under my warranty. The premiums started to go up so I switched to Choice Warranty and the experience was horrible! They declined repairs on a blower fan that had outlived its life expectancy by two decades. Pay less get less.! I’m going back to American home shield
3 weeks ago
Verified Customer
Review Source
Charles T. Burton
We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00
for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.
1 month ago
Verified Customer
Review Source
Andreas
Your sales person lied to me to get a sale. I was deceived into thinking you would get me service within two days or be there if there is a problem. Once you assigned my claim to Whirlpool, you immediately changed the claim to complete. Whirlpool sent a text but did not have a technician out for a week. After part was ordered and received, they still did not have a technician scheduled to install parts. As long you are selecting Whirlpool for appliance claims your customers are waiting at least two weeks to get service. Your online chat did not provide me any help. Please change this feedback rating to a zero. I did not put this word "Amazing!' in this block. That is very deceiving.
1 month ago
Verified Customer
Review Source
Charlynn
The last transaction with Choice was not a pleasant experience with the first agent. I ended up asking for a supervisor. He said he could not transfer me and a supervisor would call me back. 3 days later I'm still waiting for that call. I call Choice again. The second agent I would give five stars. Company assigned to my plumbing issue could not accommodate the time frame. 5 hour leeway is a big gap. 1star. She suggested I be reassigned to another company. I need 2 call back Choice to get another company. This time I ask to be assigned to Airpro Master. I was assigned to them once before. 5 stars for Airpro.
1 month ago
Verified Customer
Review Source
Matthew Chavez
The repair company that Choice Home Warranty chose to work on my job continues to order the wrong parts. The repair technician shows extreme incompetence. I am left without a washing machine for a month now. After the first mistake I think Choice Home Warranty should have just ordered a new washing machine. Instead I face what could potentially be 2 months without a washing machine. I have been with Choice Home Warranty for 10 years and have never seen experienced this kind of poor customer service. I am seriously thinking about going to another Insurance Provider. Shame on you guys! After repeatedly increasing premiums every 2 years!
1 month ago
Verified Customer
Review Source
Kendra
Choice Home Warranty is a joke. The technicians that they send out scammers and Choice does not hold them accountable for messed up work. DO NOT CHOOSE CHOICE HOME WARRANTY AS YOUR HOME WARRANTY COMPANY!!!!
1 week ago
Verified Customer
Review Source
Jack
A claim was put in, service was performed and within 10 days same problem. I had paid the $75 service fee but second time was told by Choice it was waived due to second call. The Sears Service has now turned us into COLLECTION. I reached out to Choice and they have never responded. Now the microwave is broken again.
2 weeks ago
Verified Customer
Review Source
Rhonda
I switched form AHS because of poor customer service. Parts were ordered and received 2-3 weeks ago through CHW. Had appointment scheduled for 3/12, only to find out that it has been rescheduled for 3/17. No one called or texted to notify me of the change. I guess no one provides excellent customer service nowadays. 😕
3 weeks ago
Verified Customer
Review Source
Katherine
I thought they had integrity I was wrong when they were supposed to replace my water heater
They left me with cold water for a month until
I had to take care of it myself. If you want someone dependable don’t choose them. 😏
3 weeks ago
Verified Customer
Review Source
Ruth
turned in a claim for my ice maker in my refrigerator. A guy came out, told me to put a new filter in and it will work. Paid him $85.00, put in a new filter, and nothing, Sent you a message stating the resalts , I've heard nothing in response.
So I will be canceling. I've already put in to much money and gotten nothing.
3 weeks ago
Verified Customer
Review Source
Lance
The quality of the service people they send out is generally subpar. English is not their primary language for the most part. The process isn't easy to navigate, and they don't tell you that something isn't covered.
I will not renew my contract when it expires.
3 weeks ago
Verified Customer
Review Source
Sheronna Hill
Did not over my air conditioning which is damaged need that to be handled all
Other decisions have been great and Inahve spent over $1000 with your company and expect the service I paid for the supervisor dropped the call and did not return it to me so that was strange - I expect better
3 weeks ago
Verified Customer
Review Source
Tamy Logan
My pipes were clogged and it took a week to get
A
Plumber out to my house and it wasn’t fixed . The plumber left and it took another 4 days to get them out again and still didn’t fix my problem. I was out of service for over 2 weeks. I called another plumber and paid out of pocket. To get the problem resolved.
3 weeks ago
HU WANG Family Admin Account Calendar
I submitted a claim totaling $1,750, including nearly $1,200 in material costs. The reimbursement I received was only $197 – a fraction of what I actually paid.
The claims team based their decision on a random Home Depot price for a sump pump, completely ignoring the actual scope of work and documented expenses. There was no proper reassessment, and they refused to consider my explanation of the actual costs.
Despite my appeal, they failed to consider the facts. If a company won’t take the time to evaluate a claim fairly, they should not be trusted. I’m now left with no choice but to escalate this matter through consumer complaints and legal channels.
Poor customer service, unrealistic assessment, and zero accountability. I strongly advise others to look elsewhere.
1 week ago
Verified Customer
Review Source
Roslyn
I just thought I had the premiere of policies when I spent over $7000 renewing my policies only to find that having a clog in a drain was not covered today. I am so upset because having older homes as my personal residence and rentals and paying for what I thought would be top-of-the-line policies only to be denied is terrible.
At this moment I would not refer Choice.
1 month ago
Verified Customer
Review Source
Susi
Choice Home Warranty is a good, reliable company. But the subcontractors sometimes do not do the job, charge $75.00, promise to mail you a receipt, which never happens, and never come back. This just happened on February 3.2026. Claim #319141082. He only took a picture and left. This was B2U Preventive Maintenance. Please help, I am not able to take a shower. Please send a reliable plumber.
Susi Merson 222 Bethel Ave, Aston, PA 19014
1 month ago
Verified Customer
Review Source
Vasile
Horrible customer service who are not reliable, not responding to the emails and are not refunding the money spent for buying and rectifying a water pump via a plumbing company. No appointment made for 9 days in a row despite it was an emergency. The same situation it was with an arconditiopning motor which we had to wait for over 2 weeks in the summer.
1 month ago
Verified Customer
Review Source
Virginia
Thought I was going to have a pleasant experience. Turns oit it's all money making. They came to "repair" my machine, the guy told them nothing was wrong, that I needed a plumber. I had the plumber come out, he did what they suggested. Machine STILL isn't working correctly, still getting an error code, and choice home warranty is telling me I have to open a new claim. HORRIBLE, especially when the 1st issue wasn't fixed.
1 month ago
Verified Customer
Review Source
Jane
This was my first claim, I thought ice maker was covered. First a guy came out and said it was a plumbing issue, he couldn't fix it. It took about a month to get him to come out, I thought what if it was a refrigerator, The plumber came out and said I had to pay $245 ontop of $75 for each repairman. It cost me $395 total and plumber said I couldhave saved $100 if I did not have a warranty. Not happy!!
1 month ago
Verified Customer
Review Source
Stephanie
Absolute trash. Would not recommend. They find every way out to not replace appliances and not pay. They straight up refused to replace my water heater. Told me they would reimburse me $100 for a call out fee - then they had "no record" of that (even though they record every call) and refused to reimburse me. Now we are dealing with a fridge replacement which has been the biggest headache as they don't want to pay for anything! Save you headache and your money and go elsewhere. They are liars and scammers
1 month ago Edited February 11, 2026
Verified Customer
Review Source
RAMONA THOMAS
I put in a claim for my central heating unit on 1/142026. The Serviceman can out and couldn’t find anything wrong. Now today it’s running and cutting off again and blowing cold air. I tried to file a new claim but the previous claim is less than 30-days so it was reopened. I called and spoke with a Rep and told that I would be charged another $100 for the same issue. I change my payment from my Chase Debt card to my Citibank Credit and now I have a $100 service charge pending on both cards. Every time I file claim I have a problem.
1 month ago
Verified Customer
Review Source
Steven
We experienced a sewer obstruction - couldn’t use ANY water in the house. Filled out the online form explaining the problem (on a Friday morning), and was told that CHOICE would find a technician to help - within 2-3 business days!!! I called and told them we needed immediate attention, but got the same line. Saturday morning, with NO RESPONSE from CHOICE, I called a plumber who was at the house in 30 minutes and cleared the line. In this case CHOICE was useless, apparently with no capability to handle emergent problems. I will NOT be renewing my contract.
1 month ago
Verified Customer
Review Source
Jeffrey
Failure to follow through. Took weeks to order the part when it was approved the same day the technician came out. I called multiple times and there seemed to be no urgency. Akeya (supervisor) was ineffective and detached. She had multiple opportunities to say we got you covered, but displayed a negative attitude in tbe entire conversation. I hope it was recorded. Very disappointing for my first experience with Choice. And Runyon appliance dropped the ball as well. Fiasco which didn’t need to happen
1 month ago
Verified Customer
Review Source
Kevin Martin
I don’t like that when I call choice to have a customer service rep or a supervisor call me back no one ever calls me back! So I’ll call back several more times and the person I’m talking to says let me expedite your call it’s all a big LIE,because no one ever picks or call me back!im still waiting for someone to call me back from January 13 and 14 2026 that’s a DAMN shame!
1 month ago
Verified Customer
Review Source
Bharat
Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!?
I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self.
I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!!
Incurred $22 for the same in addition to waste of all my time pushing my claim.
Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!!
VEEY VERT VERY DISAPPOINTED!!!
Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?
2 months ago
Verified Customer
Review Source
Richard Twardak
I have placed several calls to Choice Home Warranty and the recording always promises a call back but I've never gotten any call backs I don't see any messages sent to me and there are no voicemail messages I am not showing any return calls I'm not quite sure what the problem is in the past I've always been able to call and get a live person on the phone but something must have changed because I don't seem to be able to get a live person on the phone just the promise from the recording that someone will call me back and there have been no call back that day the following day or at any point up until now so I'm very disappointed with this
2 months ago
Verified Customer
Review Source
Katie
I would not work with choice. We switched to them because of the rate but this is an example of you get what you pay for… had an issue with our washer they couldn’t find anyone… had an issue with plumbing… they couldn’t find anyone… we even asked a repair guy and he said they won’t deal with choice because it’s too difficult to get paid. We switched back to AHS. I understand choice will pay you back for the repairs since they can’t find a tech but again the hoops and I don’t want to fix it… that’s why I pay for the coverage. Glad to be back with AHS cause they actually do have techs.
2 months ago Edited January 9, 2026
Verified Customer
Review Source
Monroe
I started receiving up 8 sales calls per day to renew my contract in August 2025 before it expired in November 2025. Even though I informed Choice that I would not be renewing until I received the funds in the month just before my contract expired, and requested the sales calls stop, the calls continued anyway.
When I renewed, the sales person told me he would be my account manager and he provided me his number. He also told me that the service fee would be discounted to $65 instead of $75, and that the $65 would show on my new contract. However, a few days after renewing I noticed that it was still $75. So I called the account manage and he told me to give time to update the system.
In December 2025 I had to open a ticket for service and I noticed that the service fee was still $75. I called the account manager again but this time there was no answer and I did not have the option to leave a message. So I contacted customer support who connected me with the next level, and I was told that the fee could not be lowered because of increased cost.
So at this point, either the account manager lied to me when he told me the service fee would be discounted to $65 or he was not fully informed. Neither is acceptable to me.
2 months ago
Verified Customer
Review Source
Sherrylyn
Your handling of this matter reflects a lack of professionalism and customer consideration. Attempting to repair the oven using a part sourced from eBay was unacceptable. Given that the stove was manufactured in 2006, the likelihood of obtaining a new, reliable replacement part through that channel was effectively nonexistent, resulting in a full week of unnecessary delay.
After wasting valuable time on that approach, I was then presented with two unsatisfactory options: accept a Lowe’s gift card for immediate replacement or wait 30 days for a refund check. There is no reasonable justification for a 30-day delay to issue a check, and this explanation was neither clear nor credible.
Overall, this experience has been unacceptable. The lack of urgency, poor decision-making, and inadequate customer service have left me extremely dissatisfied.
2 months ago Edited January 9, 2026
Verified Customer
Review Source
Sara
I was supposed to have a follow up call with a claims case manager and thy didn’t call me at my appt time and they didn’t call me at the rescheduled time either.
1 week ago
Verified Customer
Review Source
Norman
only one claim and was denied, despite the fact that the tech that inspected it vouced for the validity of the claim. quite a scam. I expect that every claim is denied for some bogus reason.
3 weeks ago
Verified Customer
Review Source
Karen
We paid up front in full for our contract but CHO was also charging a monthly fee on our credit card which we didnt notice for a few months.we had to dispute the charges and cancel our card. Very unethical!
3 weeks ago
Verified Customer
Review Source
Benjamin
Tech is a part changer when parts don't work he blames it on over loading. Out of all my years with warranty co this the worst choice is not a member friend. Just a money collector
3 weeks ago
Verified Customer
Review Source
Ken McKenzie
Tried to use it twice and they denied my claim. And the monthly payment went up $22.00 more a month. Done with this stupid
Compan. Get your crap together and stop stealing money from customers.
3 weeks ago
Verified Customer
Review Source
Sabrina
Very unprofessional. The company they sent to fix normal wear and tear was just a scam. Only came to collect the visit fee in cash with no receipt and did not attempt to fix anything. I then received an email from Choice home warranty that nothing was covered.
This is a joke of a company
1 month ago
Verified Customer
Review Source
Marsha Riggins
When I had my first call for help with my waterheater and paid the $100 for the technician to come over and found my heater needed to be replaced I was rejected because of a water line leak that had been repaired by my previous home warranty, Choice would not replace my heater, I cancelled my contract with wi
1 month ago
Verified Customer
Review Source
Cordell
Customer service is nonexistent. No follow-up or explanation for service calls. Choice Home Warranty may be acceptable in large cities, but small less populous areas, Choice Home Warranty has failed each service call. I will not renew my contract.
1 month ago
Verified Customer
Review Source
Anthony
The sales pitch was good but Choice is a big disappointment. I have a claim for a bad water drain hose on my dishwasher and it's been over a month and the dishwasher has not been repaired. The part is available at home depot but my service tech has been non responsive.
Very poor service.
1 month ago
Verified Customer
Review Source
Brenda
First claim tech did not fix ac contactor. He didnt not return calls. We ended up paying out of pocket for new contactor and thermostate and Choice Warranty did not reimburse and we did not get a refund for $85 service fee. We are out of pocket $85 + $50 + 150. We have an new issue now with pan for inside unit, called for service and they sent the same service Sears tech. We refused his service and was not charged. Awaiting new service tech. Will review when the new service tech comes out.
2 months ago
Verified Customer
Review Source
Susan
They gave me a fraction of the cost to replace my range after I had made payments for three years to their company I just thought they could do better. If I had put that money aside myself instead of giving it to them I would have been able to replace my stove and have money left over. I think they are a money grab company. You may have better luck. I have since cancelled my policy with them.
2 months ago
