Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

William Fort Mill, SC

Awful. This home warranty is a total scam. We've had Choice Home Warranty for many years. Finally needed it with a furnace they said needed to be replaced -- and we were covered for a complete replacement. The problem is that the replacement cost was $3000.00. They offered us $702.00 and said we could get it replaced by our own HVAC company, or we could pay out of pocket $2500.00 for their own HVAC company. Either way we were out of pocket for nearly the full cost. So what was the home warranty for? That is a scam. A total scam. The coverage was a lie. We had a contract with them that was not worth the paper it was written on. All those years of payments -- upfront -- for nothing. DO NOT BUY HOME WARRANTY INSURANCE FROM CHOICE HOME WARRANTY. It's a fraud.

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley Delray Beach, FL

Your company is very bad at communication. You haven't responded to my emails and believe it if not, none of your phone numbers work when called from a Canadian phone!!!! The one time we called, my daughter called when she arrived at our Florida home, the AC was out in very hot weather. Your service team set up an appointment for 6 days later! They cancelled that appointment and had an emergency company fix it for $650. Your company has cost meof money! You then charged me for the month, after I emailed you to cancel our contract. To add insult to injury, you charged another $85 for the service call, that you never made. made! All in all your company failed us, terribly!

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Oran, MO

Like...are you kidding me? Constant denial of claims. Example our refrigerator control quit not responding. Tech could not get part and reporting it's a replacement. Choice said it's not covered as it wasn't working all this time. Well the refrigerator was indeed full of food and freezer was defrosting at that time. So ya it wasn't working half the year? Maybe I loaded $1000 in food to spoil for a claim? If anyone signs up with them you are a fool. Research and see what I'm saying is true and save money. Also you have to pay $75 to be denied coverage. Im currently in contract with the FTC over their business model.

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Martha Clarke Littleton, CO

Your company does not provide the service you advertise. Your system is almost impossible to work within and process. The ways you find to delay and eventually deny service are maddening. I was without AC for 3 weeks this summer because of the hassle and roadblocks you put in place during the process. The reason you denied the service was most unfair and unjustified. Then this fall I have been without heat for a week because your technician could not come for a week and I had to find my own technician and then the myriad of "hoops" you required for him to "jump through" further delayed his being able to repair the problem. I can be more specific if you want to call me. Your product is deceptive and I am giving you poor reviews everywhere I can. Additionally, your customer service is abysmal!!! The Customer Service is slow to respond and when they do respond, they are evasive and cause more roadblocks to achieving repair of the broken system. Your company does everything it can to avoid paying a claim. I do not recommend you at all and I regret buying a 6-year contract.

5 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Irmo, SC

To be honest I had high hopes for CHW. But my first claim is just full of disappointment. What happened to the protection that they’ll fix or replace your appliance. I have a top line Jenn Air Range. The electric cartridge on top doesn’t work anymore. They can’t fix it because parts no longer available. So instead of replacing the range they will only send a Lowe’s card for Almost $400. That will not replace a $3500 dollar appliance. So again most disappointed with CHW. They really did not come through with their promises.

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

ANDREW Gretna, LA

I purchased a home warranty to cover the hvac and others. When I purchased the warranty, both of my ac units were running fine(one was older than the other). One of them stops working and my claim gets denied because the ac wasn't in working condition. Now I am paying a monthly fee for nothing since the one reason i got it is because I knew the older one was on numbered days. Its a scam and I will be canceling my account.

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

john Spring Branch, TX

that is still under consideration, after calling a problem and getting a 2 star rating septic company to come out and look at my problem and he did not address it. it leaves a lot of room for improvement on your selection of companies. Also I have my quarterly septic inspection on the 13th of November will let you know if they have found a problem.

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Fort Collins, CO

It took a month to get my dryer fixed the first time and then corners were cut and it broke down soon after that fortunately that one took less time as I’m 74 years old and disabled so it is needed and now I have my Furnace that has been down for three weeks. It is cold at night and it is desperately needed. The first guy came out did something to it so it actually worked then I had some guys that came out Saturday Halloween and whatever they did it has not worked since then and I need heat in my house if I get sick, I am going to hold you responsible. I pay my bill and I expect results.

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Augusta, GA

I had no choice but to give up expecting help from Choice with repairing my refrigerator after almost two weeks of waiting for a repair team. The first subcontractor didn’t show up to the scheduled repair twice and the one that finally came openly admitted that he didn’t know how to fix my refrigerator and still charged me $100 for his useless diagnosis . I finally just went to Samsung for a certified Samsung repair person who was able to bring up the Engineer screen on my refrigerator that showed what was wrong with my refrigerator in a matter of seconds. However, when I informed Choice that I went through Samsung and asked if I could get some form of compensation , I was taken through a run around, and finally told them to just close my claim, and I’d just pay out of pocket rather than going through a run around. Choice Warranty, you are about to lose a loyal customer!!!

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

MaryAnn Western Springs, IL

I am over 80 years old and have been very agitated with Choice. Choice sent plumbers out 4 times to fix a running toilet. I paid $75 each time ($300). None of the plumbers could fix it and Choice refused to replace he toilet. The toilet is still running after their plumber fooled around with it and wouldn't come back to fix it. I have the bulb tied with a string attached to my faucet to stop the toilet from running up my water bill. They wanted me to pay another $75 for another plumber. For what? another $75 to have the plumber say replace it, and Choice decline it. Plus my monthly payments !!!!! Very disappointing and aggravating experience. My toilet is still running and Choice will do nothing but tell me to pay more money for nothing. I would not recommend them.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrice Fredericksburg, VA

I am not happy at all with this service and will be canceling as soon as I get this last repair resolved. It takes you too long to come out and I’ve been denied coverage for certain things I felt should have been covered. Just not worth the money or the headache this company is giving me.

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda Austin, TX

On a recent claim they said the problem was not normal wear for a blower motor going out on my air conditioner in my home. I have maintenance done on my air conditioner twice a year and they still denied a claim. After taking my 100.00 deductable I still don't have my claim approved. I was not happy with the company they sent out who didn't care about the claim. I now have to pay out of my pocket $1482.78 to get the blower replaced. I will be canceling my servie with Choice Home Warranty for not being fair with their assesments. I paid on timee my service fee since 2023 and was a good customer.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark/Suzanna Glen Burnie, MD

Not as I was told when I signed up. The person I spoke to said when an item is broken, it will be replaced with a similar item. Well, my bathroom sink hot water faucet stopped working so I made the call and a tech came out. The faucet set was $240 and they only paid $70 because it was considered above basic/luxury. They don't stand by their word and only say what you want to hear in order to get you to sign up. I was also told customer service is 100% in the U.S. only to find out when I called for an issue, it was overseas. I don't care about where it is but there was a language barrier when I tried explaining. Another lie. I have also been getting spammed with promotional emails asking me to become a customer. I get at least 10/week. I have called three times to get removed and each time I was told give it 48 hours and you will be removed. Well, it has been over two months and I still get the spam emails. Lie number three. I have already signed up with Select Home Warranty and I can't wait to cancel my Choice Home Warranty on November 12th after the 30 day grace period ends with Select. This company is full of lies and can't be trusted. Plus, they have been sued multiple times. Trash company!!

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Suzanne Cottonwood, AZ

The technician from wildcat waterworks on the first scheduled appointment never showed up and it took weeks to try to get another company which they don’t have so we had to take wildcat onece again he changed out the three under sink. Water leaks on shut off valve, which seems to be working OK, but when he rotor router, the toilet to clear it the toilet, somewhat flushed but very slowly, but not thoroughly. The technician informed us it might have some air in the lines and for us to keep flushing it empty as it should start flushing stronger. It did not, what happened was after 10 to 15 flushes it, flush slower, and slower and slower until the bowl filled up again and didn’t drain. Call the technician but he informed us it flushed when he left. So my wife and I are taking the toilet apart as he did not. To see what the real problem is. Found obstruction and removed it. this toilet is somewhat new and the brand is glacier Bay. Chinese made and is very cheap. Choice warranty has not impressed me at all. I paid three years advance and we are very unsatisfied.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Aaron Shawnee, OK

I will never use them again. They canceled the plumber that they had assigned to replace my water heater (13 year old Bradford White Defender that had finally bit the dust) because they wanted to use their supplier and make me wait 6 weeks for the part to come in. The plumber was able to find the part locally and could have had it the next day, but it was going to cost a little more, and get here quicker, than what their supplier charged (along with their 6 week wait). When he told them that he wasn't going to make a customer wait, and go 6 weeks without hot water for a part he could have the next day, they terminated his assignment. This all happened in a matter of 3 hours. They take the cheapest route, with the longest wait. I heard a quote that explains them best. "They're paid to deny!" Do your research before using this company!

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Chip Rapid City, SD

I did my research a few years ago to locate a better warranty company then who I used to have. I thought I was covered, to help cover my aging home utilities especially my furnace/AC. Well, it did not work out. I had to go the "reimbursement" route because no reputable company here locally works with warranty companies. OK, no biggie, thought it was all set when the AC failed this year. Well, the $258 dollars they paid me was to cover their fees for a recharge of the system. It needed replaced, it had a leak and the tech who diagnosed my system said if he was to recharge it, that could work for a little bit, but by spring it will likely need recharged again. And while I was negotiating with Choice W. another problem developed (as expected) so I replaced the unit. Choice stuck to their guns, and only paid me for the recharge even though the $258 barely covered the cost of the charging fluid, let alone the labor charge. Nope, this doesn't work for the major issues I purchased it for. Had to move on.....

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Crystal River, FL

I read you were #1How wrong they were,spent 2 weeks without hot water until I paid for tank out of pocket.You also cannot stop texting me every day at 12:02 that wakes me up from my nap.your horrible company!!

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Clifford Queen Creek, AZ

Made a false promise to get your business. Overall customer service is mediocre at best. Giving you wrong appointment times as an example. In my opinion, If you want to get screwed over, chose Choice Warranty. P.O.C.

2 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ralph Rutherfordton, NC

I gave them 1 star because you can’t leave zero. Don’t waste your time or your money. I’ve needed them for 3 claims. Two of which they’ve never found anyone to take, and submitting a claim, after finding your own technician, results in non payment to you.

1 week ago

star star_border star_border star_border star_border

Pat Riethmeier Rancho Santa Margarita, California

If I could rate them below 0, I would. I had a toilet blockage. I called Choice to have a plummer since you could not use the toilet. The problem was the toilet when flushed was backing up into the shower. The repairan said he had to send his findings to Choice for the warranty approval. Choice denied the claim. I decided I didn't want to fight the denial and called Choice and canceled my warranty with them, Plus Choice also charge me a fee to cancel the plan. I feel they are a scam. I called the same plumbing company Choice sent. The technician cleared the line within 15 min. I was happy to pay them. As I mentioned in my opinion Choice is a fraud, they could have ok'd the claim. I will make sure I spread the word about their POOR service, or I should say no service from Choice. Beware customers.

5 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rose San Antonio, TX

Filed a claim and you sent 911 Appliance and they provide a fault report that my stove was infested and the contact would not cover the repair. To this date I have not received the pictures or copy of the repair report. Very disappointed with your company. Will not recommend your company. My stove is not infested since I don’t have a problem with infection in my house.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nadine Danville, CA

S&C plumbing tried to fix leak under my sink. One week later it flooded again. S&C said they would be there on Mon. THEY NEVER SHOWED UP. I called Choice to ask for help, THEY TRIED, BUT, WERE . NOT ABLE TO MAKED CONTACT ! After at least 10 calls & three no shows, I asked for my $85.00 refund. It's against Choice terms, they said NO. It's still leaking & I'm unable to use kitchen sink. I will not renew my policy!

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Tempe, AZ

First time. Learned the charge for repair/replace of $75 only covers visit and labor. When they say repair or replace they are not speaking of the cost of item needed for replacement. You also need to know exactly what you need. I marked kitchen faucet but it was the garbage disposal. I was charged two $75 even though plumber was here and $100 for garbage disposal. Total $250.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

FRED Aliso Viejo, CA

The claim filing process is convenient via their app which is great, however the quality of the companies that are automatically assigned to a claim is very poor or at best random in quality and professionalism. The CHW claims case managers are unprofessional with their primary focus on how to get out of a claim versus trying to understand and resolve the problem. You basically need a lawyer to get involved to ensure they don't give you the runaround! This is unfortunate as at first CHW comes across as a good company to work with.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lester Vallejo, CA

You say you cover the ac but when something brokes you only cover this or that. The pay for a part that don't fix the probiem and you have to add a hold new system because the part is not compatible to your old system so why put it on. I found I could put 1500 more and get a new ac Idon't need you guys when I have topay over 5600 dollars don't need you it not helping me.

4 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric Clover, South Carolina

I have A/C problem for some time Early August Have Mini Split Unit in my Loft area house They had Sears my home Sears said they don’t work on Mini Split Units need Plumbet unclog drain paid service fee Yhe reassign job another company they came out Said they have 2-divisions plumbing section & HVAC division need HVAC Division so left so schedule HVAC Lady from Office says Company doesn’t work on Mini Split Unit Call Choice Back tell them dispatch another company So as it stands almost 2 mths no A/ C I’m my loft Fortunately it’s not my main unit I have dogs so Main Unit This fiasco is gross incompetence Iam not happy at all

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeremy Francis Budd, Illinois

HVAC Still Not Working After Three Service Calls I am extremely disappointed with my experience with Choice Home Warranty. My HVAC system is still not working properly after three separate service calls, and I have yet to receive a clear explanation of what will be done to resolve the problem. The lack of communication has been particularly frustrating. I have had to repeatedly follow up for updates, and there has been little coordination or accountability between Choice Home Warranty and the service providers. Each visit has resulted in more delay, but no lasting repair. A home warranty should provide peace of mind when a major system fails. Instead, I have been left with an unresolved HVAC problem, repeated appointments, and no dependable timeline for completion. After three service calls, I expected the system to be repaired—or, at the very least, a clear plan for resolving the claim. Choice Home Warranty needs to improve its communication, oversight of contractors, and follow-through. Based on my experience, I cannot recommend the company.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robyn Los Angeles, California

I do not like the process of having to put down a payment to schedule a contractor , then be reimbursed by CHW and then you have to pay the contractor. In a time where there are so many accounts being compromised, this is process opens the door to more opportunities. I feel as though my enrollment into CHOICE HOME WARRANTY WAS A BAIT AND WHICH. I have been denied coverage for my HVAC. I have two systems, one was paid and the other was denied. Each contractor that has come on service calls state the same results, however, CHOICE HOME WARRANTY continues to deny the repair and the rationale does not support what contractors finding.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas San Jose, California

I am extremely disappointed with my recent experience with Choice Home Warranty. I filed a claim regarding two non-functioning hall closet light fixtures. The technician dispatched by Choice Home Warranty diagnosed the issue as a faulty neutral conductor in the electrical wiring. According to the technician, the suspected location of the defect was in the attic. The technician advised that he could not proceed because insulation covered the area where the wiring was believed to be located. Choice Home Warranty then informed me that I was responsible for removing the attic insulation before the repair could be performed. My concern is not simply the coverage decision. The policy contains a provision that states Choice Home Warranty will pay up to $500 to provide access to otherwise inaccessible covered items. I repeatedly requested that the company identify the specific contract provision supporting its position that attic insulation is excluded from this access coverage. I requested a written explanation through multiple emails, an online chat inquiry, and conversations with two separate case managers. On each occasion, Choice Home Warranty refused to provide any written explanation identifying the contractual basis for its position. Despite numerous requests, I was never provided with a written response explaining why the company believed I was responsible for providing access to the covered wiring. I also asked whether there was any appeal process or any way to elevate the dispute to a higher level of review within the company. I was informed that there was not. The response was delivered in a manner that left me with the clear impression that there would be no further discussion of the issue and no opportunity for additional review of the company's position. I also discovered that my claim was marked as "Completed" on Choice Home Warranty's website even though no repair had been performed and the electrical defect remained unresolved. When I questioned this, I was told it was an automated status. However, no written explanation was provided regarding why an unrepaired claim was being displayed as completed. What I found most frustrating was the company's repeated refusal to put its position in writing. A customer cannot meaningfully evaluate or challenge a contract interpretation when the company declines to identify the contract language upon which it relies. After multiple requests over several weeks, I still had not received a written explanation supporting Choice Home Warranty's position. As a result, I have been left with an unresolved electrical issue, a disagreement regarding the interpretation of the contract, and no written explanation from Choice Home Warranty supporting its position. Consumers purchasing a home warranty reasonably expect not only that covered repairs will be handled fairly, but also that the company will clearly explain its decisions when disputes arise and provide a meaningful process for resolving disputes. That was not my experience.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Port Neches, Texas

The case manager, Hanna Mantilla, was rude and disrespectful. As of today, I will write a letter to corporate headquarters to inform them of her attitude towards customers, like me. I ask to speak with another case manager, and she told me that I could not. She spoke to me as if she was the CEO of CHW instead of Mr. Mostofi. I am a senior citizen, and have never experienced such blatant, disrespect towards a customer. In my opinion, she is not worthy of working for a company like Choice Home Warranty. Please realize that it pains me to share these findings. As a retired educator, I have always reminded young adults to be respectful to other adults besides their parents. Why should I have to pay for rude service? Whenever my air conditioning problem get fix, a letter to corporate is forthcoming.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Jones Dallas, Texas

I am not sure other than the saleman telling me that the service time is better as they have service personnel in the area. The length of time it takes for a repair to be made is unacceptable. A backed up sewer can wait a week ir two for repair. The amount of time it takes for funds to replace an appliance. Remember that stores do not have the appliance on hand and must be ordered which can take several weeks for the appliance. So if the funds from Choice Home Warranty are sent 3 weeks after a service person has determined that the appliance cannot be repaired which takes a week and add on another 3 weeks for store to get the appliance another week for someone to install you are than without the appliance for 2 months.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alan Salt Lake City, Utah

i have never seen a company fight so hard to NOT pay its contractors. This leads to a shortage of contractors. On my last hvac repair, the unit just needed a freon recharge. It took CHW forever to find a tech. when he arrived the tech explained he didn’t want to take the call and i witnessed why. when he called them and told them how much it was going to cost and how much he was charging for the Freon recharge, even though he was half the price of everyone else around they still wanted to cut what they were paying him almost leading him to take a loss. And they kept him waiting for two hours. I have never seen anything like it.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Hemal Gandhi Jersey City, NJ

My boiler needed a replacement and choice home warranty did not cover any cost even though as per the contract it is bound to reimburse for the expenses.

3 days ago

star star_border star_border star_border star_border

Ronald Thomas Cypress, Texas

Water heater is out. No hot water for a week now. Paid claim fee when plumber diagnosed problem on a Friday night. Missed the 6 hour service window by an hour. Have to pay another $212 to have the plumber come back and do more evaluation before repair will be authorized which means another week without hot water. 2026, we're taking cold showers because of a sketchy warranty company. Don't use these guys. Unfortunately one of the providers said they all pull this stuff so it is probably par for the course. Rather patch stuff up than fix it right.

17 hours ago

star star_border star_border star_border star_border

Richard Pawloski Secaucus, New Jersey

What the heck is going on here - the VA said you were dependable. I need an electrician and I am disabled and it is essential for my existence and he claim went in last night and no response- nothing - you do not a team of handymen on call what is going on here that is no warranty company. I now have to search around or try myself to fix something that I can hardly adapt to now. What a rip off and yet I did get two sales offers - imagine that - and for what to just steal money

3 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brandy Denver, CO

I am frustrated with the previous claim. The technician hired wasnt even here for 5 mins made an assessment and left and my claim was denied. Even though the vapor sensor kept locking out the gas valve and shutting the system down.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Louisville, KY

I paid for a Warranty and Choice did not fix what was wrong 🙃 😐 in my home. And they were very rude 😒 about and acted like they didn't care about how they left 😒 in a very bad situation. I will not speak any good 😤 about Choice.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lori Baron Pompano Beach, FL

Why did my sales person lie about the coverage I was getting from your company as I paid in full for a 6 year plan? I don’t remember seeing a contract on all the things I stated to be covered or replaced. He was a yes man. Everything I ask for was covered until it needed to be repair or replaced. I explain everything on the phone and every appliance I needed coverage for and I still never got anyone to play my recorded statement back. To me to prove your company is trying to cheat me.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

steve nishimura Maricopa, AZ

Active water leak in the wall, called, No plumbing company available for a week. Reported on 9/12, I was authorized to get my own plumbing company. Leak was fixed on 09/14, It’s now Oct 05, choice warranty has NOT responded how much is going to be reimbursement. I put $2900.00, there was more damage to the wall, estimated repairs $13845.00 because choice was NOT committed to restoration! Now I get increased $68.00. Please respond in 5 working days, I am in the process contacting my lawyer, BBB, consumer affairs!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrew Zimuto Manassas, Virginia

I'm a former customer to one of your competitors and switched to Choice Home Warranty a few months ago based on all the advertising around their reputation. They're advertised as the top or best home warranty insurance companies but they don't even come anywhere close to that. Their customer service and their repair contractors are terrible. They don't hold their contractors accountable for the way they perform their duties. They don't follow up on whether the repairs done by their contractors were successful.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jo Dallas, Texas

I think the process leaves a lot to be desired. The technician tells you one thing and then reports a different thing. The warranty company doesn’t even do a good job following up. I wouldn’t recommend anybody to use this. They don’t look for a way to help you they look for a way to deny even the technician who was on site stated the same thing.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rodney Matthews, North Carolina

I wish I could put a minus on that 1 star. I was with this company for roughly 5 years and in that time I only use the service about 2 or 3 times. Me microwave went out last month and I file a claim. The tech came out and determined that it needed to be replaced. CHW informed me that my claim was approved for a replacement and I would receive a gift card ($194.00) from Lowes and that I would be responsible for purchase and installing. You do the math. This process don't work for and I am still waiting on my $194.00 card from Lowes. I DO NOT RECOMMEND CHW!!!!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

TRISHA West Bend, Wisconsin

Small appliance repairs were easy to manage. Large repair (AC)were denied. This was determined after they were jnabek to find a tech in our area & we were unable to find a technician who would work with them (bad rep). We had to hire our own and request reimbursement. The reasoning given for rhe denial was it was "pre-existing wear & tear" which is the obvious reason warranties are purchased. It clearly passed inspection before the home was purchased & broke around 40 days after moving in. I would shop around before purchasing from them.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elton Texarkana, Texas

Dishwasher needed repair and they chose to replace it instead with an E coupon for Lowe’s. The amount of the coupon only covered 60 percent of the cheapest dishwasher available at Lowe’s. They told me to notify them when I got it to have it installed and now they are saying they don’t pay for installation of dishwashers. Additionally it took over a month to get the coupon. Shady at best !!!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Oklahoma City, Oklahoma

AC in summer took a month to get fixed. Using sears instead of a local tech made scheduling a nightmare and then choice hides behind a chicken and egg loophole to not payout. AC is broken but it’s the old system, can’t replace old system due to regulations yet choice only pays to repair same parts. If you’re going to cover a system then cover it without the loopholes.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joyce Dallas, Texas

Choice sent the job to a plumbing company who came out in a timely manner, I didn't like the fact that the company made an appoint that wasn't good for me, so I was greatly inconvenienced, could not reach the company to adjust the schedule. The initial plumber fixed what he showed me as the issue ,yet less than 2 weeks later there was still a leak. 2nd plumber found a different leak , I paid a 2nd 75.00 but the leak involves the sink itself ,therefore is not covered .there is no guarantee that your issue will be paid for ,there is always an exception. Hasn't been worth it for me.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Yurika Oakland, California

I do not recommend Choice Home Warranty. My claim has been stuck for weeks because the vendor they sent refuses to submit the diagnosis. Whirlpool confirmed the technician is responsible, but CHW keeps giving me the same scripted responses and refuses to escalate or reassign the claim.This company takes your money but does not follow through when you actually need service. I’ve wasted time, energy, and patience dealing with their non‑responsive process.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Columbia, Missouri

My first claim for a ceiling fan was denied after the Tech explained the issue to CHW. The first time the tech was scheduled to arrive, he kept texting excuses why he couldn't make it that day. The process, if my claim had been accepted, meant I would have to go purchase the ceiling fan and then have the tech come back to install and then I would have to go through some process to get reimbursed. I canceled my plan.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Edalio Carloover, Virginia

It's not a choice, it's a buyer beware, classic bait and switch... 4 different service calls for the exact same Refrigerator/Freezer problem. Raising my co-pay to $100.00 from $80. And not honoring a promotional 2 free months. Now I have to wait up to 30 days for a partial payout of $800.00 for a fridge that cost $2,500. And still left without a settlement that's fair and true... I would never use Choice Home Warranty again... Now they're literally marketing the same exact bait and switch promotion, with $75 service calls co-pays and a month for free. Byers beware...

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Melanie Louisville, Kentucky

If I could leave a zero stars I would horrible! Horrible horrible horrible. Always an excuse to anything! Never paid for my claim. Had an excuse and kept blaming appliance company when appliance company came out twice and did everything home choice needed. We ended up just canceling our warranty after over a month of excuses and not having a fridge. All my food was bad. I told them I had a child and my food was moldy and her medicine went bad they didn’t care. Just kept on with excuses! Run the other way look for another company don’t do it

1 month ago

Choice Home Warranty Reviews

Summary of Reviews