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Choice Home Warranty Reviews

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9.4

Overall Score

Star Rating

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4.0

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50,614 Reviews

Review Breakdown

5 grade

54%

4 grade

13%

3 grade

10%

2 grade

7%

1 grade

16%

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Quality

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Service

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Trustworthiness

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Jon Birmingham, Alabama

After slightly more than 2 years of coverage with only 2 minor repairs, my premium increased over 50% and a month ago I called because our over the oven microwave (that is also a convection oven) died. After a week someone came and said we needed a replacement. two weeks later they sent me a gift card for less than $200. After complaining, I eventually was offered another $60 or $70, but never got it. Finally, I called and canceled my policy. Supposedly, I’ll eventually get the original amount, but I haven’t yet. I went to Lowe’s 4 days ago and they’ll be here the day after tomorrow to install it.

3 weeks ago

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DanitaandAmari Manassas, Virginia

Absolutely not! Would NOT! If I could give Choice Home Warranty ZERO stars, I would. My experience with this company has been beyond frustrating. They are quick to take your money and make promises about “coverage,” but when you actually need them to honor that coverage, suddenly there are excuses, exclusions, delays, and endless hoops to jump through. The entire process feels designed to wear you down until you either give up or pay for the repair yourself. Calls go nowhere, getting straight answers is practically impossible, and you can spend hours dealing with customer service only to end up right back where you started. What is the point of paying for a home warranty if the company finds every possible reason NOT to cover the problem when something actually breaks? I expected a company that would stand behind the service I was paying for. Instead, I got delays, frustration, and the feeling that my business was only important when it was time to collect my premium. Choice Home Warranty needs to remember that customers are paying for peace of mind, not an argument every time they need to use their warranty. Based on my experience, I would strongly recommend doing your homework before giving this company your money. There are plenty of companies willing to take your premium. The real question is whether they will be there when you actually need them.

3 weeks ago

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Jennifer Conway, South Carolina

If Choice warranty would have honored their warranties it would have been okay but they have left me without a refrigerator since maybe the 25th or26th of July and I do not have a technician yet assigned to come out and take a look. They did send Sears Home appliance and he came out and tried to charge me $400 to $500 extra on the side. I called choice about it and they claimed that he was not going to work for them anymore but they would send me someone else. That has been many many days ago and I have not seen anyone or had any phone calls from anyone to repair They've not offered to replace my refrigerator and they will claim they will only pay 225 in labor when my compressor is already covered by LG. Nobody in town will put in a compressor for that kind of money so I'm not sure they're really a Home warranty company! My quote so far have been 750, 900 , and 1200 and they only want to cover $225. They were willing to pay the crook from Sears $360 but when they asked me to find my own technician and I did they only offered him 225 and he backed out of the job. And I still wait for a technician to be assigned. . Every time I call they tell me 24 to 48 hours and when that time passes I call back and they say the same thing. They've done this for over 10 days.

3 weeks ago

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Andrew Fairburn, Georgia

I work with Choice Home Warranty because I paid for a 3 year warranty. My recent experience was extremely frustrating. It took 30 days for them to arrange for the completion of repair of my clothes washer. They had to order parts on two different occasion. There was no commitment to replacing items that took beyond a certain time to repair. This failure of Choice to have a contingency plan means that I have to bear the burden of delay in report. There was no effective communication between choice and the service provider. My experience has been terrible and I feel stuck. My experience is not amazing.

4 weeks ago

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Srinivasa Bommidi Leander, Texas

I am extremely disappointed with the way this service request was handled. When a customer explains the issue in detail to customer care, it is the responsibility of the representative to understand the problem correctly and dispatch the appropriate technician. Instead, a technician was sent to my home who was apparently not qualified or authorized to address the issue. He came, assessed the problem, collected his service fee, and simply left stating that the issue was “not covered.” This is completely unacceptable. If the issue was not covered under my service plan, I should have been informed BEFORE scheduling the technician visit and charging me a service fee. It is not reasonable to charge the customer for a visit that provided no repair, no resolution, and no meaningful service. I expect the company to take responsibility for this mistake and refund the service fee immediately. I also expect you to arrange for the correct technician to inspect and resolve the issue, without charging me another unnecessary service fee. Please escalate this matter to a supervisor/manager and provide me with a clear resolution. I do not consider this matter closed simply because the technician visited my home and left without resolving the problem. I expect a prompt response and appropriate action.

1 week ago

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Vernal Jacksonville, Arkansas

I do not recommend a home warranty. They tell you about what they cover, but don't go over what they don't cover or how you can get stuck paying the bill anyway. If you do get one, read the fine print, then read the fine, fine print. They will find a way not to pay or at least not to pay the full amount needed to fix your issue. They also have trouble keeping good technicians to hire because of all the red tape necessary for them to get paid. Home warranties are just not what the salesperson makes them out to be.

3 weeks ago

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Sylvia Boise, Idaho

Poor quality for replacements if they replace at all. It says there is coverage for Whirlpool tubs but when the jets didn't work they said they didn't cover whirlpool tubs, the policy says it does. The sensor that needs replaced is not made any longer. Just said they are not replacing my tub, and offered $300 when and if I can find a repair. Very disappointed in this company and will not recommend to any of my clients any longer.

3 weeks ago

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Douglas Henderson, Nevada

They’ve sent people that are supposed to know about the situation, but no nothing and yet we still have to pay the $75 fee. They don’t communicate well with each other, nor with the client as to what’s going on with a claim It took over a month to get the process with an air-conditioning heating claim in the heat of Summer to get someone out All they wanna do is put a Band-Aid on the problem, so to speak, so you have the same problem a few months later and have to go through the same process again . Not really fixing anything. I would not recommend this company to anyone

3 weeks ago

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Cindy Phoenix, Arizona

I chose due to pricing/coverage. I've been waiting for 1 mo to hear if a part was ordered for my toilet. Called, and it was never ordered. Then plumber was supposed to come to install it. The day of the install, notified he had to reschedule to the following week. The rescheduled day, notified that the part won't be in until the end of the month. So by the time the part is installed, I'll have waited 3 months. Cancelling contract.

3 weeks ago

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Michele Ashburn, Virginia

I have the pool warranty rider. I called in because the pump wasn't pumping correctly. After three days of waiting, they told me I could choose any provider, because they couldn't find one at the time. I did as I was advised and the company replaced a basket which was a very low cost, it was then determined it was the pump. They wouldn't honor the new claim, because I let them put the basket on. I ended up paying 2K out of my pocket. I am going back to AHS where I had no issues. Sometimes cheaper is worth the headache. I would not recommend.

3 weeks ago

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George Houston, Texas

After filing a claim for my water heater it was denied because they claimed the water heater was not properly maintained meaning it was not flushed When I asked the plumber if he had relayed that information to Choice they said no When I tried to speak to a person at Choice I couldn’t reach anyone I want someone with some balls to contact me and explain to me how that conclusion was reached

3 weeks ago

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Sandra Jensen Hesperia, California

I cancel my home warranty with choice because they did nothing at all for me all they did was take my $200 and charge me my regular b for the month and add something else I don't know what it was for but I had a plumbing problem which meant that I had to have my septic tank cleaned but instead of getting up plumber that done septic tanks they got one that didn't so that's the reason I had to pay twice

3 weeks ago

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Wilma Austin, Texas

I have been with CHW for 6 yrs and has alyways paid my monthly payment on time . My recent claim has been horrible. I put in the Claim on the 6th of June, Hopeline AC & Plumbing has been to my house to repair it at least 4 times They diagnosed it needed antifreeze the 1st and 2nd time, 3r d leak in coils ..coils where replaced 7/26/26. I paid $450., Bccuz of the AC being under warranty. They replaced coils, it rworked for 2 days and stopped. CHW has messaged me that the repair is not covered. I will appeal

4 weeks ago

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Christina Robinson Charlotte, North Carolina

Extremely slow turnaround for service repair requests. Took two weeks for the replacement of a hot water heater. Customer service representatives are very rude and short when speaking to customers and management is honestly not any better. I would give zero stars if it was an option. Best to stick with American Home Warranty where it may be a few dollars more but worth it for peace of mind

4 weeks ago

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TROSKY Atlanta, Georgia

Choice Warranty need to do a better job of screening contractors. I have had a bad experience with the last two contractors. I've been trying to get my air condition fixed for the last 3 weeks. One contractor Lee Will heating & Air was dismissed from the job because he didn't provide a picture of the unit serial and model number. The this 2nd company Icee Hott has been a nightmare. The contractor came by and took pictures but hasn't been back to complete the job. It's been 2 weeks and I haven't heard anything from Icee Hott. I've called Choice Warranty serval times with my complaint but they have no control of the situation. Mind you this has been the hottest time of the yearyyear

1 month ago

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David Redding, California

Had a terrible time trying to get Choice to cover our Maytag stove which developed a problem with a push button switch that controlled stove temperature, time and other features. Choice personnel accused my wife of "abusing" the switch!!! In reality, she did not. It was a faulty switch which apparently wasn't designed to stand up! The rest of the stove was perfect. But, no! It was our fault. So, I demanded a refund of the warranty fees paid. They settled for $300.00. Less than half the price of a new stove. But they required 30 days to get those funds to us. They were inflexible! So, as soon as the funds arrived, we CANCELED OUR CHOICE WARRENTY. All this took nearly 2 months. They loudly advertize they are the BEST! Don't believe it. They are a nightmare to deal with!! They totally depend on 2nd parties to get the job donn because they apparently lack their own technicians.

1 month ago

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Lynne San Marcos, California

When my contract is up, I'm cancelling it. The Customer Service is awful because it's incredibly difficult to get in touch with anyone (unless you're shopping for a policy!). There is no email address. Their email is a no response kind. Online, I wanted to let them know the first tech did not fix my problem but there wasn't a way to do it so I had to submit another request which meant I had to pay another $75. Trying to call them is useless. I waited on hold forever. The next time I pressed the key where they said they'd call me back. They never did. The techs they send aren't particularly stellar either. And when they choose a tech, Choice Home Warranty sends you an email with a date and time the tech is coming. But they didn't even check with the tech! So I had to reach out to the tech when he didn't show up. It'd be better if they sent an email that says this is who we chose and this is how you contact them to set up an appointment.

1 month ago

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Samantha Lawton, Oklahoma

I had you come out to my property at 1515 NW Arlingon Ave (Side B) The plumbing company went through the roof for a plumbing issue saying there was no cleanout. Then they were denied by choice to come back and lift up my toilet. But, luckily I'm double covered through American Home Shield!!! The guy just came out and snaked my tub???? He found roots and flushable wipes, told me not to use that and said they would send out a complimentary camera scope!!!!! Meanwhile, this place is an airbnb and choice has cost me over $1,000 in revenue!!! And, it took AHS I day to come? I submitted the order on Thursday, they came on Friday!!

1 month ago

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Cory Chula Vista, California

I filed 2 claims with 2 bad results. The first was with a defective water relief valve on my water heater. The plumber showed up, didn't physically examine it, said it wasn't leaking, and left. I had told him I was unable to do a yearly flush because of the defective valve and he disregarded what I said. I complained to Choice and they said they were going by the report. The second is for a ceiling fan not working. The technician that arrived checked it and said he would do a report. I had to call Choice several times because the claim would remain open, because the technician never filed a report. Choice finally a month later assigned a second company, but only after I complained. A replacement ceiling fan was approved and was told I would have to call the technician. He said it will cost me 300 dollars! The technician said Choice was supposed to email me with the cost breakdown, which they never did.

1 month ago

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George Pocahontas, Arkansas

Unfortunately, choice home warranty never worked for us. As a rule, there was a long delay between the time we reported a covered problem and the arrival of a qualified technician. In our anecdotal pole of local contractors, we found that none of them liked to work with home warranty companies. When we had a true emergency with a gas leak, we reached out to a local plumber before contacting our home warranty company. Unfortunately, Choice Home Warranty decided to exercise their right to deny our claim. We requested a refund for the remainder of our contract life and would not recommend Choice Home Warranty to anyone.

1 month ago

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Christopher Victor, Michigan

The sales rep that sells your product visited our Brokerage offices. I explained my recent experience with a fridge replacement. I had a Cadillac fridge, your coverage would cover a used Ford Pinto. Your Chatbot also cancelled my claim during a discussion and I was then told I would need to start over with a new service call... See paragraph "XXXX" I was told. I was then told you were paying the max per your schedule. I asked to see the schedule, that was denied. Another broker shared their horrific experience with a furnace replacement. Her out of pocket was enormous. Further: I have had 2 possibly 3 companies out to service my mini split A/C. Each contractor you sent walked away saying that Choice pays so poorly on the repair of these units, not worth their time. I hired my own. I will never endorse your product. You are so big...you really do not need to care about individual customer service experience Christopher G. 30 years of real estate experience

1 month ago

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Debra/David Staunton, Illinois

I trusted Home Choice Warranty. That was my mistake. I had a drain blockage in my basement. I called to place a claim. HCW said they would have to find a plumber in my area. I waited 24 hours, HCW called to inform me that I would have to find a plumber, unfortunately they couldn’t find a plumber in my area. I called a plumber & he was in my area and was able to get the blockage cleared. I had to pay the bill & CHW didn’t reimburse for my claim. I should’ve checked with the BBB before I trusted CHW. I sent my receipt via email to CHW Which CHW never reimbursed me for service to my home. I will never have anything to do with Home Choice Warranty I feel like ,if their company word isn’t any good than the company is not any good either

1 month ago

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William Atlanta, Georgia

Recent claim for an a/c issue. I live in south Texas. Took 4 days to get a tech here and on the day he arrived it started sprinkling and said he could not even check the issue because it involved electricity outside. Ok, I get that. However, instead of prioritizing me for the next day, I had to wait another 4 days for him to come back. When the tech from Sears that Choice contracted with finally came and diagnosed the problem it was day 8. They (Sears) then had to get approval (from Choice) which took another day. Then Choice had to order the equipment needed which took 3 more days. Another contractor that Sears uses for installs called me on day 12 to say they had the equipment order ready and would install it on day 15. On day 15 after a no show to the appointment Choice confirmed in a text message on behalf of the install contractor, the installer ( a fourth company now) called and said they just got the order that day and they will come the next day, which was day 16. All along, no apologies from Choice, they push the issue off on the tech repair company Sears. In the end it was a 4rd party that did the work and did a fine job to no credit of Choice Home Warrenty. Choice hands off the Sears, Sears hands off to a regional company, the regional company contracts it with a local installer. Terrible customer service. My warranty is with Choice and when stuff doesn’t happen they blame their suppliers and do nothing to take charge. I had to constantly follow up to find out what was going on. If it wasn’t for all the money I forked out for a 5 yr contract so I could have “the ease of mind they advertise ” i would have just called a local A/C service company that would have had it all done in 2 days!!

1 month ago

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Larry Montgomery, Alabama

Very disappointed with the people you assigned to repair my dishwasher. It has been 2months and my dishwasher is not repaired . They will not answer the phone. They have been to my home 4 times.

1 week ago

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Sammie Budd, Illinois

I am not sure what the issue was but I had a appointment that never showed up and in the system they said I needed freon for my air conditioner which I never sent a person come to my home and evaluate my conditioner so with that being said I was charged $85 and and given a diagnosis that they say they could not fix

2 weeks ago

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Christine Manchester, New Hampshire

It take to long to find a technician(I had no hot water for 3 weeks and I had to find someone, i got screwed. You low ball getting replacement. I wasted to much money. It's cheaper just to do it myself. You company is a joke. You could have gotten a lot of referrals from me, if I didn't get screwed. PLEASE STOP EMAILING MMeME,TEXTING ME,

2 weeks ago

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Christina Garland, Texas

I have been paying into Choice for quite a few years. They denied my air conditioner claim in the middle of Texas hot, hot summer with temps up to 108. They did not care. They did pay for a water heater replacement but I had to pay for the install costs of about $800.00. I dropped them.

2 weeks ago

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Carolyn Stockbridge, Georgia

I was charge for a condenser (1795) that was not covered, and I had to pay for labor an extra 1122 after paying my $75. I am still waiting for my case manager to call me to tell me how is it that a condenser is not a covered item. Jessica still has not called.

3 weeks ago

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Santiago Pineville, Louisiana

It is taking too long to solve the issue of our home appliance. Every time I speak with someone there about our claim, it gives us a different date for their explanation. We really are very upset because nothing gets done on time. One person said one thing, other person said a totally different thing. No a responsibility on their part.

3 weeks ago

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Jeremy Cincinnati, Ohio

If I could leave zero stars I would. I’ve had a refrigerator now for now almost a month. I still have to wait up to 30 days to receive the buyout for the refrigerator that cannot be repaired. They have shown no concern about the food spoiling and stated they will not replace that.

3 weeks ago

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Alicia Stack San Antonio, Texas

I accidentally submitted my complaint before finishing writing entire issue. Immediately sent update stating this to choice, was told to just make technician aware, yet Choice made me make 2 claims causing me to pay two fees to the plumbing company that had to come out twice in same day. I’ve never had a smooth claim. For my over the range microwave. Choice sent young kid with his very pregnant wife to pull microwave out of wall. Parts few everywhere. Was a mess. I don’t understand how it is that complicated. I’ve been with Choice for years but am seriously considering a different company or just putting that choice monthly fee in savings for times like this and let homeowners insurance deal with huge things. I pay over 1200.00 a year for this nonsense and only to speak to third party people across the world who are clueless and do not care. Or betterAI with the auto response. Run from this company

1 week ago

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DS Niagara Falls, New York

2 claims attempted and 2 claims denied. First was at the beginning of 2026. Ice maker freezer created a block of ice in the bottom of the freezer. We had to chisel our way into the freezer to see what was wrong to begin with. Tried asking them for assistance to fix the issue and were told that it was not covered. (We spent $30 and 2 hours routing the water lines to the freezer and isolating it to avoid future issues, is running fine) Second- Just 2 weeks ago (8/2026). Our hot water tank sprung a leak. We have an oil furnace and water tank (at the time). I put in the request for service after hours and gave as much information as I could in their form. I called back the next morning to clarify that we had an oil hot water tank and that it was covered by the plan. The woman I spoke with told me not to worry and to give them until the end of the day to get a technician out to us. Timeframe reference- submitted claim request on Wednesday after they closed (430ish EST), called Thursday morning 8:30am when they opened and spoke with first representative at 8:39. Later I received an email stating that we could call our own technician, which I did on suggestion from family. Technician was present in our home by 1:30pm. He diagnosed and sat with us to try and submit the claim through the portal that they requested we use. Only for me to have to call customer service and get a completely different portal because their AI was not updated with the change and we were trying to submit to the wrong warranty portal. Technician spent an extra 45minutes with us to verify the claim was submitted. They then texted our technician stating that the warranty does not cover oil hot water. Called customer service line back and questioned this. 1st attempt was to tell me that I was not honest in my submission and they are not at fault. I have print out of my chat with their AI telling me they received the notice that morning (8:39 phone call) and noticed the mention of an oil furnace but it would not effect the claim. (This AI message was specifically at 12:04). When I read it to the representative and asked why if this were the case, I was told by the woman I first spoke to did not make it a point to tell me THEN that is was not a covered item. She had no answer, just told me that the claim was not covered. I am currently on hold to cancel the policy they have been charging my father for the last 3 years, denying the only 2 claims that he has tried to make. Their $33/mo tag is not true as the policy paid for is over $40/mo.

1 week ago

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Bennett Davis Terry, Mississippi

We sent a email to Suzanne Michaud about the pricing and installation of a hot water heater from our gas company and haven’t heard anything from her. We rejected the pricing that u all sent because we felt that it wasn’t right or to much. We have been calling Suzanne for days now and she has not returned any of our calls. So we are not please with you all at all. She could take the time and return our calls.

1 month ago

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Clotella Crawford Mullins, South Carolina

It’s been burning up hot since June 15. Jones Electric come to collect money and claim to fix it but 2 days later it’s broken again. He even told me it’s to hot, wait until the evening. He just won’t do right! I call and text but seldom hears from him! Are you sure that you want him on your team. If he doesn’t show up today. I’m calling the better business bureau! I’m sick of being hot and my decorations of candles are melting. I’ve lost 5 already!!!

1 month ago

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Pauletta Urbana, Maryland

I disliked the fact that my claim for a sink faucet repair was denied. The handle to the faucet came off due to the normal wear and tear of getting water out of the faucet. CHW said that the handle was broken therefore it was not covered. The handle was not broken! It simply came lose from everyday use. The claims manager I spoke to was not helpful at all. I feel let down and disappointed with CHW.

1 month ago

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Charles Arlington, Texas

You don’t pay for the labor. Some of the companies you pick don’t talk about payment plans if available. When asked for a refund I was told No right away. I told the lady “you should read the reviews about your company, she said (there just reviews they don’t mean anything to me, people will keep using us anyway) Your Managers put on a really good act of caring on the phone.

1 month ago

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Jovan Arlington, Tennessee

I do not recommend Choice Home Warranty. They send substandard contractors to the home for repairs. It took them over a month to repair a leak from my HVAC system which caused a large amount of damage within the walls and floors of my home. I called several times to speak with a manager they never called me back. Now I have to do an Insurance Claim for the repairs. Do not choose Choice Home warranty

1 month ago

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Jeanne Christofferson Fresno, California

My ac went out June 9th in Fresno with HOT weather..CHW made an appointment for July 12th,,, That's insane.... My Microwave stopped working it took a couple of weeks to get a technician out to diagnose the problem. then it took him a month to return in fix it in about 15 minutes... again not good service I CANT recommend CHW to anyone,,, and am sorry I signed up with them...

1 month ago

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JERRY/Rosalyn Noblesville, Indiana

Choice. Home Warranty is the worst home warranty company out there. They said I had to pay $780 is to order the part that they would reimburse me. And I never received the reimbursement ,they don't want to pay nothing. After i'm checking, they say they cover refrigerators. But they don't cover ice makers. They have maximum amounts that they will pay out, which are very low. On any appliance or heating air

1 month ago

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Scott/Zach Carmel Valley Village, California

I switched from American Home Shield after 6 yrs. with them because of the supposed 5 star reviews of Choice. I want to know if I can get a refund for my purchase of your warranty at Choice. I have experienced long delays and then repairs denied because they aren't covered. "Read the warranty" is all I get. This is a ripoff and I want my premium purchase money back.

1 month ago

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James Bullhead City, Arizona

When I purchased my warranty it seemed easy to file a claim. Years later when I did file a claim and they couldn't get anyone to make the repairs they suggested I use the reimbursement option. I did and made 1 mistake following their website instructions and my claim was denied. I was out of pocket over $15000. During a phone call I explained that I didn't expect them to pay everything. I was asking for $4000 and was told no. I didn't do it correctly. I cancelled the policy that day. I would not recommend Choice Home Warranty to anyone.

1 month ago

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Dianne Plainview, Texas

I am so NOT HAPPY WITH CHOICE !!! I had AHW for33 years and don’t think we had to call once….. I was divorced and saw where Choice paid to replace of it could not be fixed . I called and they came out…. Said they couldn’t fix it… I got a notice saying $600 for a $1700 washer… I am 74 and on a fixed income . To say I was DISAPPOINTED is to put it mildly… it’s been so long I don’t remember when !!!

1 month ago

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Lisa Jordan McCormick, South Carolina

Trey D. one of your contractors, took my service fee, disassembled your kitchen faucet, and never returned to complete the repair. he said you all approved him to do the plumbing and electrical work. I gave hime $200 via cash app and said he will return the next day and didn't. That's frustrating and would make anyone question the value of Choice Home Warranty.

1 month ago

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Robert and Cindi Trujillo San Diego, California

Your review process is horrible especially when you deny a request. Then on top of it the customer has to pay a service fee. The service fee should be refunded by choice if choice denies the request based off ff of the statement the company writes to the adjudicator who makes the decision. The unfortunate part is that both your companies that you CHOICE finds and the adjudicator has are in cohuts and usually strike down or accept the darn decision. Your processes are horrible

1 month ago

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John Monis Ocala, Florida

Takes way too long to assign Techs. Had to pay for our own new AC system because they kro messing around and finally said it would be 9 days to get to us (in the middle of the Florida summer). Most recent 7 days to get a plumber to clear a drain. Contract is coming up in Sept and will not be renewing.

5 days ago

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Tariq Butt Groveton, Virginia

We are out of AC for 5 days, how this warranty work, not acceptable, very much inconvenience. The small issue which can be replaced in one hour Straching out to 5 days and end of the day they asking me to pay $380 additional. This cost i can hire a contractor my self and done on same day.

1 week ago

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Doug Myrtle Beach, South Carolina

You charged me over $3,000 Sept 18, 2025 for an air conditioner replacement. Has issues, under warranty and I still had to pay for a service visit Very disappointing and NOT good customer service Doug Daly

2 weeks ago

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Richard Damascus, Maryland

They said they would replace my washer I have waited over 60 days and no check yet.I am still waiting. I am thinking Home choice warranty doesn’t live up to their promise. I don’t recommend them at all.

2 weeks ago

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Janet Sunnyvale, California

For the second time a claim has been denied . This time it is due to a wrong interpretation of aa function of the pool which I have appealed . If this continues , I will be cancelling my contract with Choice HW.

3 weeks ago

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Teresa Boulder Creek, California

You do not provide services that you publish. I have been a customer of Choice Warranty since 2024. I have a broken dishwasher panel that you said you do not cover. Exactly what do you cover if it broken?

3 weeks ago

@endstack