Choice Home Warranty Reviews

Up until now, they have upheld the terms of the contract and took care of the issues that I had. Now I feel like I’m getting the run around. I paid for major appliance coverage. My refrigerator failed and they would not hold up their contract repair or replace with comparable features and capacity. They would not send me a replacement refrigerator. Instead they offered me $800 store credit at Lowe’s. I cannot get a full sized refrigerator with ice and water in the door for less than $1000. They agreed to send me a check for $818 and said it would take 30 days to receive it. I’m still waiting 2 months later.

I did it because I thought they would be fix things, but they are not very prompt on getting people here and then they have a dishwasher. That’s only basically one and a half year-old but they wanna give me 1/4 of what the price cost new because it’s been fixed once already I’m guessing, but they’re just everything you have to. Do you have to fight for.

Worse experience ever…still have a refrigerator repair pending, now almost 30 days, have talked directly with numerous representatives, hanging up on technicalities on provided manufacture’s documentation 😩☹️😡 Have had home warranties on our homes for many years, almost 6yes with CHW. Now thinking seriously about canceling and they’ll get me on the prorated refund too Further action tbd.

They sold me a 3 year policy to cover roof plumbing stopages etc. I had a roof leak and they said they do not cover tile roofs. Almost all roofs in Las Vegas are tile and they know this when they sell you the policy. Then I had a plumbing stoppage and they denied the claim saying it stop due to old build up of calcium. Apparently they do everything to avoid coverage!! I suggest trying American Home shield or other companies that cover issues like these.

We’re very disappointed, we used your company for 3 years and also I’m a real estate broker and my company has been referring all our clients to Choice home warranty. We had our wall oven broiler go out and their were no parts available for repairing it, your company only offered $891 to replace a comparable oven that was $1400, I don’t believe we’ll be referring your company anymore. Sadly because prior to this we’ve not had issues. Darryl and Niki W. 10412 Longwood Dr Las Vegas Nv 89134

The first claim I put in, they are not working with me about my washing machine knocking. I have the top tier plan and I was told to basically lie and say it was not working at all, I’m not a liar but obviously they don’t mind promising you everything when they are trying to get your business. I have only been able to contact the technician but his hands is tied. I’ve emailed the company and have not gotten a response and it’s been about a week.

I had a very disappointing experience with Choice Home Warranty. Their customer support was lacking, and they didn't resolve issues I faced after plumbing repairs. While the plumber did a good job fixing the pipe, they left holes in my wall and refused to cover repairs. Additionally, the service for fixing my sink was delayed, and the technician didn't perform well. Overall, I wouldn't recommend them.

I had mixed experiences with Home Choice Warranty. They were quick to respond when my washer broke, sending someone out within a day. However, their handling of my furnace issue was disappointing; the technician they sent missed several cracks that another company later confirmed. Overall, their responsiveness is commendable, but their service quality needs improvement.

star star_border star_border star_border star_border i bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA BERNADTi bought 6 year coverage. $2700.00. my dishwasher that cost 700.00 plus 186.00 to install. when jake sold me this coverage he told me that if something happened to my appliances, you would repair of replace that appliance, with only a 75.00 fee for the cost of the technician...... well, that is not what happened. you only promised to mail me a check for $358.00. I CANNOT REPLACE MY DISHWASHER FOR THAT. and it could have been repaired at $499.00 (or soething like that) and you held steadfast on only $358.00. i cannot replace my high-end dishwasher for that 358.00. if you could find me one at that price and have it delivered to my house i would appreciate that . ANYWAY, I AM NOT SATISFIED WITH THE RESPONSE I GOT FROM YOUR COMPANY. WHENTHIS WAS SOLD TO ME, JAKE TOLD ME...... THAT Y OU WOULD REPAIR OR GIVE ME A NEW APPLIANCE. I AM NOT HAPPY ABOUT THIS. AND....................... I HAVE NOT EVEN RECEIVED THE CHECK YET. I WOULD GREATLY APPRECIATE IT IF YOU WOULD REPLACE MY DISHWASHER WITH ONE VERY SIMILAR TO MINE. I AM NOT SATISFIED WITH CHOICE AT ALL. AND I WILL TELL ANYONE WHO I THINKING OF GETTING CHOICE....................................DON'T DO IT CLARA

COMPLETE INCOMPETENCE FROM THE ISIORTS I SPOKE WITH YESTERDAY,. ONE CLAIMED SHE IS A SUPERVISOR. I TELL HER WHAT I NEEDED AND THIS BOZO SETS IT UP TO SEND THE SAME PLUMBER OUT THAT WAS HERE WEEKS AGO. HE WASNT A PROBLEM. HE TOLD ME WHO I NEEDED. YOUR IDIPT COMPANY CANT LOOK UP T SEE IF THIS COMPANY RECOMMENDED WITH THE EQUIPMENT TO DO THE JOB IS ON YOUR VENDOR LIST? DID REVLON 'S CHEMICALS GET IN YOUR WATER? BOTH OF YOU NEED TO GET JOBS ACROSS THE STREET PACKING SHIPMENTS FOR AMAZON. I SPENT 45 MINUTES ON THE PHONE WITH THIS IDIOT AND I GET A MESSAGE THAT I REQUESTED THIS VENDOR. UH NO I DIDNT. THE LOCKSMITH DIDNT SHOW UP AND I GET A BULLSHIT REPLY THETRE WERE "UNFORSEEN CIRCUMSTANCES: YEAH HE DIDNT SHOE EMAIL TEXT OR CALL TIL THE NEXT DAY= UNPROFESSIONAL AND UNRELIABLE, DIFFERENT FROM WHAT HIS WEBSITE SAYS AND HE USES A DIFFERENT NAME NOW THAN ON YOUR RECORDS. HE IS SO CLOSE HE COULD HAVE WALKED HERE IN 5 MINUTES. THE INCOMPETENCE OF ALL OF YOU IS UN BE LIEVABLE. YOU CANT PUNCH YOUR WAY OUT OF A WET PAPER BAG. THIS IS THE 2ND REQUEST IVE GOTTEN FROM YOU TO GIVE A REVIEW IN 2 DAYS. YOUVE SENT ME 4 OTHERS TOTAL WHEN THERE WERE 2 TO REVIEW. GENIUSES. YEAH BLAME IT ON SOFTWARE. KEEP IT UP, THE REVIEWS FROM ME WONT GET BETTER. And the green button says amazing instead of send? no, no youre not amazing, unless you mean amazingly stupid

CHW is one of the worst companies I have ever worked with. You do not honor your contracts and care nothing about your customers. I have elected to cancel my policy with CHW because you overcharge people and then do the minimum to make them whole on a claim.

I had a great experience with Choice when my air conditioner broke down during the hot Tucson summer. They were very responsive and sent a technician out quickly. However, despite their prompt service, the repair still hasn't been completed yet. Overall, I appreciate their quick response time, but I'm still waiting for the issue to be resolved.

I had a frustrating experience with my home warranty provider. They initially claimed my air conditioner's issue wasn't covered due to warranty confusion, despite a recent law change in Florida. I had to do the research and prove my case. Additionally, my service requests went unanswered, leaving me disappointed with their customer support.

I had mixed experiences with customer support. Sometimes, calls were dropped or I was left on hold, but eventually, I did receive help. The HVAC support team was willing to assist me, and overall, it worked out okay despite some frustrations. Improvements in response time would enhance the experience.

I had issues with my warranty coverage. When I called for plumbing help, they claimed a collapsed pipe wasn't covered, which was confusing. I also faced problems with reimbursement for a part I paid for. Their logic on what is covered doesn't make sense, leaving me frustrated with their service.

Was with the company for several years with 2 claims. This last claim they tried everything in the book to try not to reimburse me for a problem that I already paid for. They said they would give me half back like they were doing me a favor. They are also the ones that told me to get my own contractor because they couldn't find one. Cancelled this bait and switch company same day. Never again!🙄

I chose to work with choice because they sounded great until I needed them. Been without a furnace for almost 2 months. After about a month a tech finally came and diagnosed my problem. Nothing was ever done. Refiled a claim and another company wanted to come and diagnose my problem. Told them that it was already diagnosed. I called choice and canceled my warranty...

The repair man to my home to look at my washer. He was here for approximately 10 minutes. He diagnosed the problem, but he has not returned to install the parts that he ordered. I found that I could order the parts on Amazon and have them in two days. It has been almost 2 weeks. since he was here. No phone call no nothing. But he made sure that he got his $85 which he repeatedly told me I had to pay at the first visit.

I thought they were a good company. But I am finding out that every time I call in a repair, it is never covered. My last call, I paid my copay and they declined the repair and never gave me the option to get it fixed. I had to call another company, and paid $125. If my copay would have been counted, I would only have paid an additional $60. I still for the life for me can’t understand why it wasn’t covered. The pump on my A/C wasn’t covered either along with a couple other repairs I have had to pay out of pocket. I suggest you keep your money and put it in savings, instead of using CHOICE!!!

I didn’t choose Choice. It was included in my closing. Regional guy (Dave in St Louis) was extremely helpful. Home office assistance was from people that could only speak broken English. They hooked me up with a guy named Ken to see what the problem was with my water softener. He did come out and determined it was shot and needed replacing. I paid him the mandatory $75 service fee. Company arranged for him to come back and replace the filter. He never showed up. D I texted him and he responded he got tied up and would call me. Next day came and went, no call. So I called and texted him and he ignored my attempts to reach out. The company did say that they would send me $500 and I could make my own arrangements, which I did. Still waiting on the check. We’ll see if I get it.

Prompt to accept claims and receive initial fee. Relatively quick to setup appointments. On the first claim, the assigned company changed suddenly. The technician was great even when the wrong appliance was ordered. On the second claim, the technician seemed a bit lost at what to do and didn't troubleshoot the whole problem. CHW offered a RIDICULOUS amount to replace part of the appliance with one specific vendor that doesn't carry it at all. Moreover, I don't even know who to redeem their ridiculous credit with that vendor. Unable to communicate to decision-making personnel. Customer service limited to few options and hardly helpful. Regret buying a 3-year plan!

Never buy Choice Home Warranty and Never use All City Appliance, Or Larry Nichols. It is a nightmare that doesn't end. I reported 2 claims Oct the 16th, One being simple that it only requires an ignitor for my counter top gas stove. They said they were sending a check for 433.00 to replace my stove. Still 34 days latter havent seen a dime. The second claim is for my washing machine. Same technician for both claims. Choice authorized The technician to repair my machine. 34 days latter we still have not spoke a word to this technician except through text. Only hearinf from him week before last saying, he has our parts. However he was going to Kansas, I contacted Choice home warranty about my claim. The tried twice to call him and also, text him. Tech said he would be here Tuesday November the 4th. No show, no call, no tech. I text him on Friday Nov 7th, asking if he was coming? He said I am on the schedule for Thursday Nov the13th between 11Am and 3Pm. He didn't even have the decency to call, text or send up a smoke signal. I left him a MESSAGE THAT i AM REPORTING HIM TO BETTER BUSINESS. Monday morning Nov 17th I spoke again with Choice Home warranty asking they send another technician. I told them that I need my machine fixed. They told me all they could do is reach out to the technician and would contact me within 24 hours. Here we go again.

I bought Choice Home Warranty because they called and gave me a good price. However when I had my claim, a hot water tank leave, I never saw nor heard from a plumber for 3 days. To me that's not very good service. They've got to get better or I may have to change companies again.

I want to cancel my policy. I had a simple garage door claim and instead of saving me money it cost me almost $400. I could have paid that repair bill up fr9nt and not had my car in prison behind my garage. My policy # 2863888161. Thank you.

The policies and procedures currently in place are not feasible for your customers. A customer should have to wait at least 7 to 10 business days for a refund or replacement of any product from your company. Such practices will likely lead to the closure of your business.

I think that maybe I am in an area where they have a hard time finding companies to address the problems that I have had. Pretty simple solutions seem like a huge job, such as finding out why my washer overflows! Probably just needs to be rotored! But I am hanging with them because they are trying. Alsp it is almost impossible to call them!

My refrigerator went out. They said its more cost efficient to replace it. Then i was told im only getting $567 to buy a refrigerator and its a lowes card so i cant shop were i want to. Then they said it will be 30 days until i even get the gift card. Its the holidays and i dont have a working refrigerator. Great.

Over the past two years, my experience with Choice Home Warranty has been consistently disappointing. There were only two aspects of the service that proved satisfactory: the cost of the plan and the simplicity of submitting a claim. Beyond that, the value simply was not there. Although the deductible per incident is $100, any appliance requiring repairs exceeding $333 (after deductible) was not repaired. Instead, Choice issued a replacement allowance capped at $333. In practice, this meant that even a high-end $5,000 appliance—such as a Wolf stove—was valued at $333, without exception. My assigned case manager repeatedly referenced the policy language stating decisions are made “at the discretion of Choice Home Warranty.” While the policy never discloses a specific cap, I was told this $333 limit is applied uniformly to all appliances, regardless of brand, type, or age, and it is not disclosed at the point of sale. Another significant issue was the difficulty in getting a technician assigned to my claims. On one occasion, with a furnace failure in the middle of a Wisconsin winter, my claim sat open for three weeks with no updates, no follow-up, and no response despite multiple calls and emails. I eventually located the CEO’s direct email address and informed him of the situation. Only after that contact did a case manager reach out—approximately 12 hours later—with a proposed path forward. The solution required me to pay for the repair out of pocket, have the technician call for prior authorization, and—if approved—wait up to six weeks for reimbursement. Based on these repeated experiences, I will not be renewing my service with Choice Home Warranty, nor can I recommend the company to others.

My refrigerator stopped working on October second 2025. On October 13 Tech showed up found bad circuit board ordered circuit board said it would be sent directly to me. Called the Tech. On October 30 31 said he had the circuit board asked for my mailing address. Sent a text with my mailing address no response. called numerous times not answering. last call November 14. Left message still no response and still no circuit board not a happy camper.😡😡

They are terrible.! They deny claims for no reason. I had a refrigerator go out and they took over 2 months just to get someone out to look at it. They are a terrible company to work with. Items are covered but they charge you to replace them and say it is because they have to update the system to replace the compressor. They said they had to change the wiring to the compressor. I watched the repairman change one for the other and there was no change of wiring.

We paid a deductible to the plumber to come out and fix NOTHING because in order for him to access the components they would have had to remove tile. They told me this is not covered under warranty and that none of the items he needed to do to fix the tub were covered under warranty. So all we did was pay the deductible, turn off the circuit breaker and we have a permanently broken tub now. Warranty is WORTHLESS!

My contract with Choice Home Warranty covered plumbing, however, when I submitted my claim for the bathroom and kitchen water faucets which were both twenty-one years old and falling apart and not functioning I was told that my claim was refused because the photos submitted with the claim indicated the. faucets appeared to be "broken" and not damaged by normal wear and tear. I paid my premiums as a greed, however, CHW did not pay the claim as they agreed to do.

They have a hard time finding reputable contractors to work for them. It took from 12/24 to 10/25 before they could send a person who knew what they were doing to repair my HVAC. He was knowledgeable and professional unlike the first person they sent. Then choice ask me to pay $780.00 to the repairman for additional parts to replace the compressor. We decided to get our own repairman and let them pay what the compressor cost back to us when we had a new unit installed. I would not recommend Choice home warranty.

CHW provided a 8.5 year old coil replacement - older than the failed coil that they took out. I cannot get a proper warranty on the "new" coil because it is so old. They also undersized the unit. They will not fix their mistake because the replacement is not currently broken. After multiple inquiries, I am getting pushed around and not given straight answers. Why bother with CHW when they are only causing bigger problems for me in the long run?!

WHAT IS GOING ON HERE. I AM VERY UPSET WITH THE WAY YOU ARE HANDLING MY CLAIM. THE KITCHEN FAUCET IS RUNNING SLOW/DRIZZLE AFTER YOU TURNED OFF THE WATER TO REPAIR MY BATHTUB FAUCET UPSTAIRS. YOU SHOULD CLEAN/BLOW OUT THE LINES HERE. THE ABOVE CLAIM IS FOR MY DOWNSTAIRS BATHROOM. THERE IS A LEAN UNDER THE SINK. SENTIEL PLUMBING TOOK PHOTOS AND SAID THERE IS 2 LEAKS---I PAID HIM $75.00 AND HE REPORTED THE CLAIM AND YOU SENT HIM AWAY WITHOUT ANY REPAIRS---NOW YOU HAVE ASSIGNED ANOTHER PLUMBER TO COME AND MAKE REPAIRS. THIS DOES NOT MAKE ANY SENSE AND I WANT THESE REPAIRS COMPLETED. IF I GO ON SOCIALMEDIA AND REPORT THE RUN-AROUND I AM GETTING WITHOUT RESOLUTION---IT WILL NOT LOOK GOOD FOR YOU . I HAVE BEEN A LONGTIME CUSTOMER AND I STILL HAVE A LONG TIME CONTRACT. I DESERVE BETTER TREATMENT THAN THIS. HAVE A SUPERVISOR CONTACT ME AND LET'S GET THIS PROBLEM RESOLVED. DELIGHT FLANAGAN

As a VIP Service customer, you guys hire, Anytime Home Warranty, a sub par company that took a shortcut and didn't completely remove the old and replace with a new garbage disposal. They attached a new MOEN garbage disposal onto a ten year-old Insinkerator Sink Flange. I paid $75 for the service fee. Now your Case Manager DAN L. said it is working fine and if you want the sink flange put in another $250 will be charged. Anytime Home Service drove off with the MOEN sink flange and they are calling me a nut case that everything is working just fine. BUT, I CAN SEE THE INSINKERATOR sink flange STARING ME IN THE FACE. Is CHOICE my advocate? It seems that Anytime has convinced you that the sub par work is just dandy!

Every claim has been a total hassle and restrictions and strange inclusions and exclusions. Also, unrealistic replacement costs when a repair could not be made. It is by far the worst home warranty experience I have ever had. We ended up having three major claims performed by others due to the difficulty in dealing with Choice Home Warranty. The coverage is less than worthless. Four visits to tell us our share of the air conditioning repair, got an estimate from a dealer and we were able to get the repair done for half the price you wanted from us. You were not able to do anything but confirm that we had a leak, no detection, no repair, no referral only a lengthy confusing call about all that you do not cover. Was not able to repair a cooktop, so we called out appliance repairman and he repaired it. Overall totally worthless.

Horrible Customer Service. I just checked my credit card statement on saw charges for a renewal which I cancelled months ago. I accepted a settlement for a claim where i was to received a $406 gift card to Lowes and after three weeks had to call to find out the status and was told that a link would be sent out to me the next day. I have 3 claims denied because of exclusions that were never offered when I ordered the policy. The Claim Agents are extremely aggressive and read from a script offering standard answers per company policy. The salespeople will say ant thing do get you to commit to the policy, but when I filed claims, they seemed to invent exclusions that are hidden in theyre fine print policues.

RUN!!! Avoid at all costs. I would NOT recommend Choice Home Warranty company to my worst enemy. If they have a negative star option, I would rate it -1000. It's all a rip-off! I purchased their $750 plan because of the type of appliances I have. My $2300 three-door refrigerator with an alarm, ice, and water dispenser stopped working, so I called CHW. I waited over 3 weeks for them to tell me the refrigerator can't be repaired, it needs to be replaced instead. So instead of CHOICE HOME WARRANTY replacing my refrigerator with a newer one, they offered me an $800 gift card to Lowe's. Lowe's standard two-door refrigerators start at $900. Choosing Choice Home Warranty is one of the worst mistakes I've made in my entire life.

My A/C did not work most of the summer and in Oklahoma. 3 service calls -; First two didn't know what they were doing. Finally, the third people diagnosed the issue but it still took another week to get the past and fixed. My A/C is an old R22 system that Choice should replace. Instead, I have a gerry rigged fan attached with wire ties to the frame. Than, I had them inspect my heater for fall, $90. They found a compositor that was going bad but I'm told the system has to stop working for a valid claim 😡 Why pay for inspection if choice is not going to fix diagnosed issues. Finally, the have it will 3 technicians and 10wks to sorts sorta finally fix my A/C and I know better - it should not be an issue for customers to choose their service company. That is our right by law. Don't fight customers. Oh, I forgot - more local vendors closer to my area would be really helpful. These vendors are coming almost 100m to service when there are plenty in Stillwater.

I am a veteran and I read that I would never have to pay for home repairs again but you don’t work that way You are one of the worst he I gave ever had

We fell for the adds on TV about how great they were. After purchasing there service we waited two weeks for a vendor to repair our AC u it. This was the month of August.

The Vendor canceled first appointment, then canceled second appointment! I gave all the information regarding my insurance ice machine! Now they told me they have to order the replacement parts! Have not heard anything yet

Literally the worst company ever. It took over 2 months to get a claim resolved. My first claim was initially approved and then later denied. Very frustrating. I wouldn’t recommend this company to anyone.

They had limited vendors my my area ( south suburbs) of Chicago when I found my own service provider, they deducted additional fees. Totally dissatisfied with the level of customer service.

CHW did not replace value of existing refrigerator. Offered .50 cent on the dollar to replace unrepairable refrigerator. Would not recommend!! Read your 11 page disclosure closely on what they will or will not cover!!!

Unable to provide service vendors in s timely manner. Offered the ability to choose our own, however providers had no interest in going thru Choice’s process. Then Choice arbitrarily closed the claims.

Had two claims in the past two weeks – both were denied. One involved a GFI wired, according to the tech, incorrectly. Company would not even buy another GFI switch. The other involved a leak from a split washing machine hose which created water seeping into the basement from the ceiling which required a sheet rock repair – they wouldn’t pay for that either. I’ve discovered the company is good until you ask them to spend money

I put in a claim for having lost power to a couple of rooms in my house. They sat in this for two weeks and just kept saying “Our dispatch team ( who you couldn’t speak to) was still calling to find someone to do the work. They said everyone was booked up. Funny thing after going round and round for 2 weeks I started calling ant the first electrician I called had a same day appointment and was there in under 2 hours. I just paid for the repair myself as it was a very simple issue and cost less than the deductible I would have paid with Choice. Why do I have this service again?

Deal sounded good and turned out not to be true. What's the point of a home warranty if you still have to come out your pocket. I had to pay over $1,000 to replace a hot water heater, their vendor's cost was $2,200+, SMH. My vendor's cost was $1,800 but they would only cover $500.