Choice Home Warranty Reviews
9.4
Overall Score
Verified Customer
Review Source
Sean Allard Phoenix, Arizona
You guys have been great but my last repair isn’t even complete. I’ve left several text messages. I got a text back and a call back saying they’re waiting for the part which was supposed to be in on June 26. I have been without a freezer since 18 June, it is now July 3 and I will not get returned calls or text from the repair person who was supposed to fill this order. I am very upset.
2 weeks ago
Verified Customer
Review Source
Antonio Dallas, Texas
I had a noise in my garbage disposal and I set up an appointment paid $85 for somebody to come in and tell me there was a piece of trash in there now I know that's still a service call but a company like y'all's or CHOICE HOME warranty whoever would imagine would say you know don't worry about it just watch it but now they charge me $85 to take out a piece of trash. I think they could've done that as a courtesy but maybe that's just me very dissatisfied with that column I'm thinking about going with the competition not just that reason though.
3 weeks ago
Verified Customer
Review Source
Kendall AND McKenna O'Neill Clearwater, Florida
I did not “choose” to work CHW. It was insisted upon by my realtor even after telling them I would rather purchase the property without a home warranty. I only took it because it was paid for by the seller. I’ve had horrible experiences in the past with home warranty companies and this is no different. Sure, they’ve fixed about 3-4 items that were covered, but they changed the meaning or interpretation of their own language in their contract to weasel their way out of covering other items. I would much rather prefer to contract and bid my own repair people instead of paying a $75 fee then wait 3-5 days for a tech to come out and do bare minimum repair work.
1 month ago
Verified Customer
Review Source
Daniel Blanco West Milford, New Jersey
I’ve been overcharged for my service call. And only partial things have been covered. Then an electrician came and the job wasn’t complete and no one followed up or helped get it complete and I’ll have to pay another service call and be overcharged.
2 weeks ago
Verified Customer
Review Source
Alfred Langella Hermosa Beach, California
Always challenging claims that are clearly their contractually responsibility.
Sub-par quality replacement parts valuations they term “builders standard” that don’t exist at their ultra low price allocations anywhere in the USA.
As shady as you could imagine…
2 weeks ago
Verified Customer
Review Source
Rob Mc New York, New York
I heard good things online I had a technician come to my house on June 18. My refrigerator needed a part I checked online and it’s a very common part. I still have not heard from the company and it’s two weeks later in the middle of the summer and my refrigerator is not working properly. Totally unacceptable.
2 weeks ago
Verified Customer
Review Source
Eden Soroka Holiday Hills, Illinois
I had water flowing into my basement, but there is no emergency getting somebody out to look at the situation when they did come out the technician determine that the problem was a clog underneath one of our toilets and had to remove it in order to clear it. I was told this wasn’t covered in charge extra for that. Then my outdoor faucet started leaking. They didn’t cover that either so what’s the point of having this?
1 month ago
Verified Customer
Review Source
Shira Pacult Miami, Florida
I’m disappointed because it takes a long time to get something done and multiple calls to Choice or online to get a serviceman to come out. The issue is the call center with Choice. The trouble bleshooter who finally resolves it, Janice , is excellent but they make mistakes , so many of them, it is very frustrating the way the outsourced staff handles things. They seem to be reading off a script . I’ve spent so much ch time in feel that it isn’t been worth it.
1 month ago
Verified Customer
Review Source
Jeanie Wilkinson Whites Creek, Tennessee
The service controlled by Choice itself was horrible when it came to my washing machine!First,Choice did not "APPROVE" both parts the service co said the washer needed. Then you sent them WRONG part & we waited longer for it to arrive. There was miscommunication about 2 service times. I actually ordered the 2nd part myself so they would have both parts when they arrived.I liked service Co, but Choice tied their hands. Washer worked for 5 mins. I bought new one 😡😡
1 month ago
Verified Customer
Review Source
Phuong Denver, Colorado
The Case manager has no idea how a furnace work. It worked normal before and got issue. So now a technician was assigned to fix it. He fixed it and then wanted to up sale by asking to add C-Wire, refused to connect the current wire with the furnace in order to connect with the thermostat. The Case manager basically just didn't have a glue what is going on, repeated like a robot that Choice Home Warranty does not cover C-wire. I didn't ask for cover C-Wire, I asked for the technician to come back and bring my furnace back to work as it should be with its current wire like before. No need to add anything.
2 months ago
Verified Customer
Review Source
Tonya Haywood
Work doesn’t get done right then and there. Send person out. They assess. Then eventually return to fix. Plumbing is the issue. They will fix but not replace as instructed by professional plumbers. So if leaks occur, they will only come out and be instructed to fix leak but not damage done by leak. If they let the professionals do their jobs it would be a good company. Will not be renewing. They outsource calls so you will be speaking to people who don’t live in US so they don’t understand fully the emergency situations are when speaking to them. Sadly the only time you speak to someone in US is when they are selling you a Home choice warranty deal.
2 months ago
Verified Customer
Review Source
James
I was led to believe that I would. have coverage to include my HVAC System. I purchased my condo in August of last year. The unit received a passing grade during the pre-purchase inspection. I secured a maintenance contract providing 2 semi-annual inspections. A recently completed inspection revealed leaking of the coils. My reading of the contract (which I should have done earlier) indicated the HVAC system was not covered. Since the system was 14 years old, I opted to replace the unit at a cost of $8,000. There was also a $3,000 maximum reimbursement for anything covered per my reading of the contract. That sure would have been a helpful to reduce my out of pocket cost.
2 months ago
Review Source
Patricia Harrison Kinston, North Carolina
Waiting for my gift card to buy another dryer it’s been over two weeks and I still have not received it. Company not informative. I had to contact the service person to find out. I even had a gift card. I am not happy at all with the service from this home warranty. Buyers beware
6 days ago
Verified Customer
Review Source
Diana Scales Sacramento, California
They said they were the best. Had agents available. Fast service. NOT in my experience. Never helped with my well last year and now with my refrigerator it took from June 15th till July 2nd to get it fixed.
2 weeks ago
Verified Customer
Review Source
Eileen St. George, Utah
Tech was great. Your system failed.
Tech had a claim number and diagnosis but was not able to relay information through your portal to get approved to do the service.
We had to pay out of pocket for the service.
3 weeks ago
Verified Customer
Review Source
Willie Tylor Memphis, Tennessee
They still have not fixed my aire it has been a month since I had a tech out and they giving me the run around. This bull crap. I could have just paid a tech to come and fix my air instead paying 2000$ for a home warranty that wasting my tim. And inconveniencing my life.
1 month ago
Jac Jones Houston, Texas
Terrible service. The recommended a company to fix my washer machine. The company is call EYEBEE SOLUTIONS. 4 month ago my Samsung flex washer was giving me codes and my washer would stop as a fail safe so it doesn't get damaged. The last code that came up was lc1. I was unable to use the washer. I called choice home warranty they sent EYEBEE SOLUTIONS to my house and he took the whole thing apart and relize it was at the top where you put the softner in it had clogged up. I haven't had any codes for 4 months witch I thought was good but it stopped working. So I called again they sent the same company EYEBEE SOLUTIONS and they told me my washer was totaled for negligence on my part says I destroyed the drum. while speaking to CHOICE HOME WARRANTY they were told by EYEBEE SOLUTIONS that they replaces a motherboard the first time they came to fix my washer. Which was a lie so CHOICE HOME WARRANTY said they have nothing to do with EYEBEE SOLUTIONS when I told them and denied my claim saying it's not there problem
2 weeks ago
Dayna Jones Germantown, Maryland
I disliked the amount of $406 that was offered for my clothes washer which I ultimately was forced to accept in order to get a clothes washer. Your policy states under the section "Replace or Replacement" that for clothes washers you are "responsible only for replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand, or color." I understand that to mean you would replace my clothes washer with a clothes washer with similar features, capacity, and efficiency. I shopped at Lowe's which is where you are requiring me to buy from, but the least cost of a washing machine that matches what you say you would replace with equipment of similar features, capacity and efficiency is $529. This is the amount I feel is fair.
In the "Replace or Replacement" section you go on to say "For all OTHER covered items." What are all OTHER covered items? You already listed clothes dryer, clothes washer, built in microwave, oven/range/cooktop, dishwasher, refrigerator, and garbage disposal, so what are the OTHER COVERED ITEMS THAT YOU WILL REPLACE WITH BUILDER'S STANDARD GRADE EQUIPMENT that is the basic option that typically comes in standard sizes colors, and standard configuration designed to fit most homes. It is obviously not talking about the actual listed covered items. Your policy writers need to learn the English language or at least learn how to write what you really mean in your policy.
The Case Manager for my claim #336649925 is LaShante Jones. I spoke to her after I had first not accepted the offer of $406 explaining the same words in the policy that are in the first paragraph above. She kept saying she was putting me on hold to talk to someone. I don't believe that she was talking to anybody and especially not on my behalf explaining why I felt the offer was not right. I think it was just a tactic your company uses to make it seem like you are trying to help the customer. She did this at least 3 times and of course said they could not change it. I asked her if there was someone above her that I could talk to, and she said she was it - nobody above her that I could talk to. That just proved to me there was no recourse. I asked if I could get a clothes washer from the builders that have this standard grade equipment available and was told you used to do that, but not anymore. So as usual the customer is the one that is out.
I'm 72 years old and the extra $123 I will have to pay for a clothes washer and the $100 for the repairman service fee means a lot to me - otherwise I wouldn't have gone to such length to explain my displeasure with your company.
2 weeks ago
Review Source
Robert Patton Louisville, Kentucky
What I like is the budget pricing, but there seems to be a high price to be paid with flexibility and cooperation with Choice Home Warranty team. I recently had a "situation", between me, repair company and Choice Home Warranty. Instead of a three way conversation and resolution, there was only a two, two way conversation, one between Choice and the repair company and then one with me. Choice decided by "committee" to replace my appliance instead of a repair because of replacement value and part cost. When I had a conversation with my repair company, after being informed from Choice of their decision, I was informed that there was a part available to repair my appliance for slightly less than $300.. But, when trying to negotiate with Choice , I was informed that the committee decision was final. So, I was put in a situation that forced me to request help from the BBB to negotiate a fair market price replacement for my appliance. Choice offered me less than $400. to replace my appliance, I requested $850. as that was the best budget sales price I could find for an equivalent appliance. After a couple of days negotiating with Choice and BBB, I accepted a replacement check for $799. from Choice. So, instead of being flexible, Choice chose to use a "committee" decision to replace my appliance for $799. dollars instead of a repair costing them less than $300., which if had I been able to work with someone in Choice, I would have agreed too.
2 weeks ago
Review Source
Don McAleavey Chicago, Illinois
I would rate zero stars if possible! In a clearly covered water heater replacement claim Choice Warranty is making me responsible for 60% of the plumbers charges. They try to justify by using language in the limitations that do no apply to this situation. The only justifiable expense they gave me was disposal charges. There is no way that 60% of the plumbers total charges consist of a disposal charge. In my area I could have this done easily for $50. They have refused to provide any itemized accounting of the costs they say are my responsibility. When you talk to someone they claim to have no supervisors who could possibly explain the cost better. They only circle back to contract language that doesn't apply. I only want what the contract promises, no more and no less. Choice Warranty choices to settle claims providing less than they promise.
4 weeks ago
Verified Customer
Review Source
Alan Silvera Valley Springs, California
Look I am very disappointed in Choice: You couldn’t find anybody for 12 days in work on my Refrigerator. Then left to me to find someone . I found Conner’s Hanford,ca 866 316-3002 , they charged 254 to come out . The refrigerator repair would have been 1552.49 to repair. Then you wanted me to jump through hoops to get it okayed . Things I didn’t know how to do . So I brought a new one at Costco for 2000 . Choice should be ashamed !!!!
2 months ago
Verified Customer
Review Source
Denise Jonesborough, Tennessee
We placed a plumbing claim for a leak and they declined it. They said it was faulty installation. We have copper piping installed in 1995. This may have been wear and tear or age related but not due to improper installation 30 years ago? I asked before I bought the policy if it covered problems like this. This house is a new purchase for us. a new purchase home
2 months ago
Verified Customer
Review Source
James Bentonia, Mississippi
It took two weeks to get someone out to check our microwave. We use it every day to eat. Once it was diagnosed, Choice decided to replace the microwave and only give about half price for us to go to Lowe's and purchase a new microwave. We still have not got the Lowe's prepaid card and no offer to install the new one. Why pay all this money to get treated this way. Not a good experience.
2 months ago
Verified Customer
Review Source
Carla Wren North Las Vegas, Nevada
Sucks. They don’t want to cover anything, unpaid extra for my septic system, and pumping, I had to fight with them and file an appeal to get them to pay for pumping which was supposed be covered. It’s says it covers pumping g specifically. Then when the leach line clogged they would not cover that saying it was not part of the septic . If the leach line don’t work the entire system don’t work so save your monthly payment and when you have a problem get it fixed your self
2 months ago
Verified Customer
Review Source
Donald Phoenix, Arizona
I was hoping that Choice was better than the other warranty companies I have used in the past. But sadly choice was just like the others who do everything in their power to avoid paying legitimate claims. I found out that Choice operates the same way. They made up a reason to not pay on a claim to fix a valve on my sprinkler system. Very disappointing….
2 months ago
Verified Customer
Review Source
Mark
Terrible, I asked to have a faucet fixed in our bathroom, they sent someone out but didn’t have the correct faucet stem. I paid the service charge but they never fixed it, when i asked to speak to a supervisor they asked if I ever fixed my my low pressure regulator which reads 50psi which is low for a house. I told them that had nothing to do with anything because if I increased pressure the faucet would leak more. They never showed up again, they’re very courteous but don’t fix the problem
2 months ago
Verified Customer
Review Source
Esther
There is absolutely no communication between the warranty company, the maintenance company and the customer. You are left to figure out the next steps on your own. We had the first maintenance guy come in in February, they supposedly fired him, sent another guy 2 weeks later to do the same thing the first guy confirmed was the problem and it is now April and we are still waiting for someone to finish the job that was approved to be fixed and finished in February. I have been without a working bathroom for 3 months now. Worst company experience I’ve ever had to deal with!! I do not recommend!!
3 months ago
Verified Customer
Review Source
Kelly
I didn't have much information on choosing a Home Warranty Company. Choice has limited companies in my area to work with. First company came and gave a quote for a new HVAC unit, out of pocket just over $4,200 out of pocket, In less then 12 hours Choice would not provide them with the equipment and were looking for a new company. New company came and gave another estimate. $6,700 out of pocket with Choice providing the equipment AND I had to appeal because for the second approval, they wanted work done that they didn't feel needed to be done with the first estimate. We had the second comapny do the work and were happy with the company, but for the frustration and an extra $2,500, we could have had the work done on our own for about the same. Everyone gives different answers for every question you have, service fee was $75 when I joined and never told of an increase, $100 now. Case Manager was the only one worth working with, but for the costs, We would have been better with a home warranty.
3 months ago Edited April 13, 2026
Verified Customer
Review Source
Linnea and Jason T. Pett
If I could go into the negative range, I would push those stars. I bought a six year VIP insurance policy. Began to have trouble with my AC unit in the upper floor sometime ago and didn’t get a very quick response to someone coming out. When that company sent someone out at Choice’s instruction , the verdict was that it needed a leak test. If it hadn’t been been for myself and my son both calling numerous times I’m not sure we would’ve even gotten the test. Now that it has been done and the unit is not fixable, we are being told that Choice has to order a new machine, but that Choice is not paying promptly for units to be sent out to those who need them. Ones ordered last fall still have not been fought by Choice and sent so that they can be installed. Obviously, I am not happy. If I’m amazed at anything, it’s that company that had such a good writing has gone downhill so quickly.
3 months ago
Verified Customer
Review Source
Tony Port St. Lucie, Florida
Great reputation but I am very disappointed, I did not receive the service to fix my fridge after I paid $100 for the service. Just because I failed to answer one phone call from the technician.
1 month ago
Verified Customer
Review Source
Randy Carroll Houston, Texas
I chose Choice because they told me that they had fixed their service issues. That’s not the case. The response time is usually unacceptable and I end up calling someone else and paying for the repair out of my pocket. No need for a warranty that doesn’t perform. I won’t be renewing again. They are NOT Amazing.
2 months ago
Verified Customer
Review Source
Anna Guthier Dallas, Texas
I was happy with them until they decided 272$ was a fair REPLACEMENT price for a 4 year old Bosch 1400$ dishwasher. After putting me on hold and calling the repairman, the gave me 350$. The part was only 423 which I purchased. I will not buy or recommend CHW to anyone at this point.
2 months ago
Verified Customer
Review Source
Tami
I will be discontinuing my warranty service due to technicians not showing up or responding to calls. Also it’s terrible and bad business practice to not reimburse my service fee after two technicians bailed and I’ve had a hole in my ceiling for over a month.
2 months ago
Verified Customer
Review Source
Brian
I chose Choice Home Warranty after being told if an appliance could not be fixed , it would be replaced. That is not the case.
Was told I would be given a gift card for an amount that won’t even buy one of the cheapest dish washers . And on top of that, I was told it could be up to a month before I receive that gift card.
2 months ago
Verified Customer
Review Source
Joy
The company in my view did not honor the contract, my fridge was not repairable, they ininally denid the claim, only after I threatened, they came up with two payments, about 40 percent of a new similar unit, now Im worried is this the playbook for any additionally claims ??? not a HAPPY CAMPER with the company PERIOD.
2 months ago
Verified Customer
Review Source
William
First time I used CH for dishwasher everything was good. When I needed them for my dryer they failed spectacularly. Techs were here twice and they never got my dryer fixed and I eventually had to buy a new dryer out of pocket with no compensation. Definitely wouldn’t recommend them to anyone.
2 months ago
Pankaj Agarwal Providence, Rhode Island
I filed a claim with Choice Home Warranty to repair my AC unit on April 16. They assigned a contractor, but the technician did not arrive until April 28. After inspecting the system, they identified a problem but could not determine the root cause and said they needed to submit additional information through the Choice Home Warranty portal.
A week later, after hearing nothing, I contacted the contractor only to discover that no documentation had been uploaded. Despite the extreme summer heat and the fact that my AC was not working, neither the contractor nor Choice Home Warranty seemed concerned about resolving the issue.
After multiple frustrating phone calls and constant follow-ups on my end, Choice Home Warranty assigned a second contractor. This contractor was scheduled to visit on May 26 but never showed up. When I called, I was told they were too busy and would need to reschedule sometime in June.
At this point, more than 50 days have passed since I opened the claim, and my AC is still not repaired. I have spent countless hours making phone calls, following up, and trying to get updates, yet there is still no resolution. The lack of urgency, poor communication, and failure to coordinate qualified contractors has been extremely disappointing.
If you expect timely service when critical home systems fail, especially during the hottest part of the year, I cannot recommend Choice Home Warranty based on my experience.
1 month ago
Review Source
Crystal Brown Florissant, Missouri
I have had a horrible experience. My furnace fan went out in March and I am still waiting to be serviced. My appt was reschedule 4x by Sears with no call (received blower fan at my house after ordering twice). Last Sears appt they did not show up. Waited from 7-4pm and at 345pm get a text saying sorry we missed you, with a covered up camera pic. After taking off work on May 20th. It's been since March with no air. Tempts above 80. We get it re-assigned (new company) to May 22 and the guy comes out and then leaves because he says CW did not answer the phone and needed approval. Here it is May 31 and still without the blower so we can run the AC. I have an appt Monday June 1st. We shall see
March 26-June 1st
1 month ago
Review Source
Caren New Houston, Texas
They give you the run around on fixing issues. When something breaks, they just repair with low quality or refurbished parts. There is no warranty on parts ordered through them. If something breaks after it is fixed you are out of pocket again. They don't have enough contractors for jobs, saying no one else can help but that one company. The company they have is horrible speaks Ukraine can't communicate and can't fix the problem until the 10th time of coming to the house. I would not recommend Choice to anyone. Their contract is a joke and there are too many fine lines that basically they won't fix large appliances or large equipment.
1 month ago
Review Source
Kayla Smith Dallas, Texas
Hello,
I am writing concerning my plumbing claim from yesterday and the extremely frustrating experience I had with Choice Home Warranty’s claims process and customer service.
Earlier this year, a plumber was assigned to my home through Choice Home Warranty, and he provided outstanding service. Good technicians can be hard to come by, so I kept his contact information for future issues. Recently, I experienced slow-draining problems involving two sinks and one tub, so I submitted a plumbing claim and contacted the plumber directly to let him know I had filed it. I provided him with the claim number and explained all of the issues beforehand.
When the plumber arrived yesterday and completed the work, he realized that the claim only reflected one sink and one tub instead of both sinks and the tub. While he was already at my home, he contacted Choice to have the second sink added so everything could be resolved during the same visit. Shockingly, the request was declined.
Choice then called me, but I missed the call. When I returned the call, I explained that the issue did in fact involve both sinks and the tub. I was then told I needed to submit an entirely separate claim for the second sink.
That makes absolutely no sense. I clearly explained the issues to the technician before he arrived, including the second sink, and he even inspected that bathroom based on what I described. I do not believe it was properly documented on Choice’s end. Even if there was a misunderstanding regarding “sink” versus “sinks,” requiring a completely separate claim and another $75 service fee while the plumber was already at my home feels unreasonable and unfair.
This situation reinforces the negative reputation Choice Home Warranty has for finding reasons to deny coverage, avoid paying claims, or require additional service fees from customers who are already paying monthly for warranty coverage.
I do want to make it clear that the technician/plumber himself was outstanding. He was professional, helpful, and provided excellent service. I would rate him a 10/10 without hesitation.
Unfortunately, my experience with Choice Home Warranty’s customer service and decision team was completely the opposite. The representatives showed no empathy or understanding, and the supervisor I spoke with was especially rude. During our conversation, he repeatedly pulled the phone away from his ear and interrupted by asking if I was finished speaking.
I am extremely disappointed with how this situation was handled and would appreciate this matter being reviewed fairly, including reconsideration of the requirement to file a second claim and pay an additional service fee for an issue that could have easily been handled during the original visit.
Sincerely,
Temeecka Tillison
1 month ago
Verified Customer
Review Source
Mrs
Very disappointed there are no contractors in okeechobee area so the technician has to come from 35 miles. They come over to okeechobee only on Tuesday or Thursday so it took him about 2 weeks before he came the first time. He did a temporary fix on the washing machine and closed the job. I entered another claim request. It took another week & 1/2 for him to make it back my way. That 3&1/2 weeks without a washer
3 months ago
Verified Customer
Review Source
Brett
Do not choose this company they seem like they cover everything however they don’t. They came to my house which is a private residence which the homeowner did some work. The electric went out in the house they sent a check out. Only wanted was the deposit for the visit which was $85. I gave it to him then he went to look at the problem. He said this is commercial. we don’t cover it and left I appealed, but it was his word against mine. I do not live in a commercial residence. I live in a private home. I would not recommend this company.
3 months ago
Verified Customer
Review Source
Zina
The presentation to get you is great! Then the nonsense begins. I'm still waiting 5 months for a microwave that couldn't be fixed. I've emailed and call to be told check with post office, wait a while, and mind you, the little amount won't even cover hald the cost of replacing microwave!
Then, the vendors are horrible with keeping appointments and don't value your time!
Then, the amount they give you to replace an item, is not even half!
3 months ago
Verified Customer
Review Source
John
They are worthless. They make you wait for there contractors that cannot show up for 7 days, when you complain they say go ahead and get one yourself and they will reimburse you, Then when you file a claim they tell you they will n ot reimburse because you did not get approval of the estimate first. Total rip off. Not the same company I have used in the past
3 months ago
Verified Customer
Review Source
Anjana
Don't buy from choice warranty this is a worst company. Worst experience
If your HVAC system breaks in winter as it was worst in feb 2026
Choice policy
they want you to wait die in cold wheather .
Once you put a claim
They will send their service agents after a week appointment and they will evaluate and than you wait for the choice to approve the claim status
Nothing is done yet after a week of bad worst winter of 2026
Pathetic disgusting policy we had
Bad luck
They will never disclose this when you make a contract this is for real happened to me so be careful
I cancelled the policy nothing paid for the repairs done because we did not wait for approval
4 months ago
Verified Customer
Review Source
Deana
I thought it would help me as a widow and save me money. There are so many things that they wouldn’t cover or they took so long to agree to a diagnosis from a worker that it cost me more money while them water was leaking because they couldn’t settle on a diagnosis from several plumbers , the thing that broke the camels back was when my furnace broke on one of the coldest days here in Kansas it was 15° out. My house went down to 50°. It was a Sunday afternoon very hard to find anyone to come and look at it.
I found a good company to come out and the loud loud noise that I could hear was the most broken motor… I need a new furnace.. I called Choice told him the situation and was told you are not an emergency company. Therefore it may be at least 48 hours before they can get back to me.. I could not stay in this freezing house . I had a furnace installed the next day and you would not pay for the new furnace because I did not wait 48 hours or more for you to send me the technician what a scam I have told everyone in my neighborhood and my next-door neighbors website not to go with Choice Home Warranty that was only one example I have several more
4 months ago
Verified Customer
Review Source
Laird
Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!
4 months ago
Verified Customer
Review Source
Terrie
I don't think any company should give you $400. 00 for a washing machine in 2026.
I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years.
They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00.
But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.
4 months ago
Verified Customer
Review Source
Raymond and Cynthia Cooney
I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.
4 months ago
Verified Customer
Review Source
Charles T. Burton
We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00
for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.
4 months ago
