Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Alan Silvera Valley Springs, California

Look I am very disappointed in Choice: You couldn’t find anybody for 12 days in work on my Refrigerator. Then left to me to find someone . I found Conner’s Hanford,ca 866 316-3002 , they charged 254 to come out . The refrigerator repair would have been 1552.49 to repair. Then you wanted me to jump through hoops to get it okayed . Things I didn’t know how to do . So I brought a new one at Costco for 2000 . Choice should be ashamed !!!!

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Jonesborough, Tennessee

We placed a plumbing claim for a leak and they declined it. They said it was faulty installation. We have copper piping installed in 1995. This may have been wear and tear or age related but not due to improper installation 30 years ago? I asked before I bought the policy if it covered problems like this. This house is a new purchase for us. a new purchase home

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Phuong Denver, Colorado

The Case manager has no idea how a furnace work. It worked normal before and got issue. So now a technician was assigned to fix it. He fixed it and then wanted to up sale by asking to add C-Wire, refused to connect the current wire with the furnace in order to connect with the thermostat. The Case manager basically just didn't have a glue what is going on, repeated like a robot that Choice Home Warranty does not cover C-wire. I didn't ask for cover C-Wire, I asked for the technician to come back and bring my furnace back to work as it should be with its current wire like before. No need to add anything.

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard and Christal Cook Tampa, Florida

Have had a repair to be completed since early April. Finally connected with support and the contractor and found that I was responsible for additional costs for required parts to finish the repair. Not what I signed up for!

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Randy Carroll Houston, Texas

I chose Choice because they told me that they had fixed their service issues. That’s not the case. The response time is usually unacceptable and I end up calling someone else and paying for the repair out of my pocket. No need for a warranty that doesn’t perform. I won’t be renewing again. They are NOT Amazing.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Bentonia, Mississippi

It took two weeks to get someone out to check our microwave. We use it every day to eat. Once it was diagnosed, Choice decided to replace the microwave and only give about half price for us to go to Lowe's and purchase a new microwave. We still have not got the Lowe's prepaid card and no offer to install the new one. Why pay all this money to get treated this way. Not a good experience.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla Wren North Las Vegas, Nevada

Sucks. They don’t want to cover anything, unpaid extra for my septic system, and pumping, I had to fight with them and file an appeal to get them to pay for pumping which was supposed be covered. It’s says it covers pumping g specifically. Then when the leach line clogged they would not cover that saying it was not part of the septic . If the leach line don’t work the entire system don’t work so save your monthly payment and when you have a problem get it fixed your self

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald Phoenix, Arizona

I was hoping that Choice was better than the other warranty companies I have used in the past. But sadly choice was just like the others who do everything in their power to avoid paying legitimate claims. I found out that Choice operates the same way. They made up a reason to not pay on a claim to fix a valve on my sprinkler system. Very disappointing….

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James

I was led to believe that I would. have coverage to include my HVAC System. I purchased my condo in August of last year. The unit received a passing grade during the pre-purchase inspection. I secured a maintenance contract providing 2 semi-annual inspections. A recently completed inspection revealed leaking of the coils. My reading of the contract (which I should have done earlier) indicated the HVAC system was not covered. Since the system was 14 years old, I opted to replace the unit at a cost of $8,000. There was also a $3,000 maximum reimbursement for anything covered per my reading of the contract. That sure would have been a helpful to reduce my out of pocket cost.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Esther

There is absolutely no communication between the warranty company, the maintenance company and the customer. You are left to figure out the next steps on your own. We had the first maintenance guy come in in February, they supposedly fired him, sent another guy 2 weeks later to do the same thing the first guy confirmed was the problem and it is now April and we are still waiting for someone to finish the job that was approved to be fixed and finished in February. I have been without a working bathroom for 3 months now. Worst company experience I’ve ever had to deal with!! I do not recommend!!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kelly

I didn't have much information on choosing a Home Warranty Company. Choice has limited companies in my area to work with. First company came and gave a quote for a new HVAC unit, out of pocket just over $4,200 out of pocket, In less then 12 hours Choice would not provide them with the equipment and were looking for a new company. New company came and gave another estimate. $6,700 out of pocket with Choice providing the equipment AND I had to appeal because for the second approval, they wanted work done that they didn't feel needed to be done with the first estimate. We had the second comapny do the work and were happy with the company, but for the frustration and an extra $2,500, we could have had the work done on our own for about the same. Everyone gives different answers for every question you have, service fee was $75 when I joined and never told of an increase, $100 now. Case Manager was the only one worth working with, but for the costs, We would have been better with a home warranty.

1 month ago Edited April 13, 2026

check_circle

Verified Customer

star star_border star_border star_border star_border

Linnea and Jason T. Pett

If I could go into the negative range, I would push those stars. I bought a six year VIP insurance policy. Began to have trouble with my AC unit in the upper floor sometime ago and didn’t get a very quick response to someone coming out. When that company sent someone out at Choice’s instruction , the verdict was that it needed a leak test. If it hadn’t been been for myself and my son both calling numerous times I’m not sure we would’ve even gotten the test. Now that it has been done and the unit is not fixable, we are being told that Choice has to order a new machine, but that Choice is not paying promptly for units to be sent out to those who need them. Ones ordered last fall still have not been fought by Choice and sent so that they can be installed. Obviously, I am not happy. If I’m amazed at anything, it’s that company that had such a good writing has gone downhill so quickly.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anna Guthier Dallas, Texas

I was happy with them until they decided 272$ was a fair REPLACEMENT price for a 4 year old Bosch 1400$ dishwasher. After putting me on hold and calling the repairman, the gave me 350$. The part was only 423 which I purchased. I will not buy or recommend CHW to anyone at this point.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark

Terrible, I asked to have a faucet fixed in our bathroom, they sent someone out but didn’t have the correct faucet stem. I paid the service charge but they never fixed it, when i asked to speak to a supervisor they asked if I ever fixed my my low pressure regulator which reads 50psi which is low for a house. I told them that had nothing to do with anything because if I increased pressure the faucet would leak more. They never showed up again, they’re very courteous but don’t fix the problem

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mrs

Very disappointed there are no contractors in okeechobee area so the technician has to come from 35 miles. They come over to okeechobee only on Tuesday or Thursday so it took him about 2 weeks before he came the first time. He did a temporary fix on the washing machine and closed the job. I entered another claim request. It took another week & 1/2 for him to make it back my way. That 3&1/2 weeks without a washer

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brett

Do not choose this company they seem like they cover everything however they don’t. They came to my house which is a private residence which the homeowner did some work. The electric went out in the house they sent a check out. Only wanted was the deposit for the visit which was $85. I gave it to him then he went to look at the problem. He said this is commercial. we don’t cover it and left I appealed, but it was his word against mine. I do not live in a commercial residence. I live in a private home. I would not recommend this company.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Zina

The presentation to get you is great! Then the nonsense begins. I'm still waiting 5 months for a microwave that couldn't be fixed. I've emailed and call to be told check with post office, wait a while, and mind you, the little amount won't even cover hald the cost of replacing microwave! Then, the vendors are horrible with keeping appointments and don't value your time! Then, the amount they give you to replace an item, is not even half!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

They are worthless. They make you wait for there contractors that cannot show up for 7 days, when you complain they say go ahead and get one yourself and they will reimburse you, Then when you file a claim they tell you they will n ot reimburse because you did not get approval of the estimate first. Total rip off. Not the same company I have used in the past

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anjana

Don't buy from choice warranty this is a worst company. Worst experience If your HVAC system breaks in winter as it was worst in feb 2026 Choice policy they want you to wait die in cold wheather . Once you put a claim They will send their service agents after a week appointment and they will evaluate and than you wait for the choice to approve the claim status Nothing is done yet after a week of bad worst winter of 2026 Pathetic disgusting policy we had Bad luck They will never disclose this when you make a contract this is for real happened to me so be careful I cancelled the policy nothing paid for the repairs done because we did not wait for approval

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Deana

I thought it would help me as a widow and save me money. There are so many things that they wouldn’t cover or they took so long to agree to a diagnosis from a worker that it cost me more money while them water was leaking because they couldn’t settle on a diagnosis from several plumbers , the thing that broke the camels back was when my furnace broke on one of the coldest days here in Kansas it was 15° out. My house went down to 50°. It was a Sunday afternoon very hard to find anyone to come and look at it. I found a good company to come out and the loud loud noise that I could hear was the most broken motor… I need a new furnace.. I called Choice told him the situation and was told you are not an emergency company. Therefore it may be at least 48 hours before they can get back to me.. I could not stay in this freezing house . I had a furnace installed the next day and you would not pay for the new furnace because I did not wait 48 hours or more for you to send me the technician what a scam I have told everyone in my neighborhood and my next-door neighbors website not to go with Choice Home Warranty that was only one example I have several more

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Laird

Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Terrie

I don't think any company should give you $400. 00 for a washing machine in 2026. I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years. They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00. But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Raymond and Cynthia Cooney

I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.

2 months ago

star star_border star_border star_border star_border

Chris Piehota Arlington, Virginia

Service was absolutelt abysmal. Took forever to get service lined up. Then, whem service diagnosed the problem, of course it was not covered by what it beginming to look like a warranty scam. I am utterly disappointed and would not recommend your prpgram to anyone.

5 days ago

star star_border star_border star_border star_border

Rudy Mayer Shallotte, North Carolina

Policy says items are covered due to normal wear & tear. It does not specify mechanical components only. So a broken handle on an appliance that simply broke from its mounting or a vent cover that rattles loose is not covered. And appeal coordinator does not call on time. Besides it took 10 days to get a service tech visit. BAD DEAL.

1 week ago

star star_border star_border star_border star_border

Georgia Darnell Rocklin, California

I have had a horrible time getting the company to approve an AC fix and then when I was on the chat feature (which they point you to use) the chat bot closed the claim after 4 days. I sent 6 notices that the bot did this when I was asking to talk to a customer service representative. I get an email this has been fixed, but then go online and can't get any information because the BOT still says it's closed. I call, get disconnected. I call, I get disconnected. I call, I get disconnected. 3 TIMES!!! This company is TERRIBLE TO WORK WITH.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tami

I will be discontinuing my warranty service due to technicians not showing up or responding to calls. Also it’s terrible and bad business practice to not reimburse my service fee after two technicians bailed and I’ve had a hole in my ceiling for over a month.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian

I chose Choice Home Warranty after being told if an appliance could not be fixed , it would be replaced. That is not the case. Was told I would be given a gift card for an amount that won’t even buy one of the cheapest dish washers . And on top of that, I was told it could be up to a month before I receive that gift card.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joy

The company in my view did not honor the contract, my fridge was not repairable, they ininally denid the claim, only after I threatened, they came up with two payments, about 40 percent of a new similar unit, now Im worried is this the playbook for any additionally claims ??? not a HAPPY CAMPER with the company PERIOD.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William

First time I used CH for dishwasher everything was good. When I needed them for my dryer they failed spectacularly. Techs were here twice and they never got my dryer fixed and I eventually had to buy a new dryer out of pocket with no compensation. Definitely wouldn’t recommend them to anyone.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda

Very bad 👎 I put in s claim for microwave. A technician was sent to my house to collect 100 dollars. Since then, I've never heard anything. My microwave wasn't repaired. This is s big scam! Anytime I call the company too nobody responds.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James

Took my order for Electric and after I paid and waited the account accepted by you was cancelled. You did not accept bad Electricty. I very often use you. I just pay, not rich, but you are so unenprofessional. I after 4 years must cancel your business.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Maryjo

I was promised that you were supposed to be the best company to work for you in a timely manner. And I still have not received my reimbursement after talking with 2supervisors nor have I received my $85.00 back that I was supposed to have returned my my account

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley

I've had it for almost a year, paying $52 a month and never used it until my central air went out a couple weeks ago. Now they want me to pay over $5,000 to fix it! That is not what I got this coverage for. I paid for complete coverage! Their answer was that I should have read the small print that doesnt cover some of it.Iam beyond angry!

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Miranda Castle

No plumber could be assigned to our claim, so I hired one and had the issue fixed. A “reimbursement claim” was activated and then later denied but CH didn’t approve the claim. Won’t be renewing with them when this policy is up.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary

Dryer died 5 months after moving in. 20-25 years old and didn’t have a serial #. Warranty was not honored because of that. Listed way down in contract. Disappointing and more than aggravating. I had to pay full price for new machine.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carolyn

I am very disappointed with this warranty company. I recently had to replace my stove that they refused to fix. They gave me a paltry $420 toward a stove that I had to buy for 4 times that amount for a stove to match my existing appliances. They promise a lot but don’t come through. I will not be renewing my policy.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Colleen

It took over 2 weeks for choice to get me a technician( the first one didn't even come to ky home and it took over 10 days to find another one )and then made the technician come out twice before the approval of my claim. Then short changed the technician, who quit before doing the job . Choice closed the claim when the job was not completed. When i texted it in rhe claim, i was told it was closed and i had to reopen a new claim. My kids have a 2nd policy and choice has not fixed any of their claims. When i first joined choice was very responsive and 5 years later, so nitpicky.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jody

If I could leave negative scores I would. I am waiting four weeks for a hot water repair. And now they are telling me that they want to charge me an additional two hundred and twenty something dollars on top of my monthly payment and the seventy five dollars copay. And I now am being told that I have to wait two more days until a case manager will have an “opportunity” to discuss this with me. But wait , there’s more I am being allowed a fifteen minute window for the discussion to take place.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Janice Gibbons

Had to cancel with Choice warranty and go to AHS. I was with.AHS for decades. They were fantastic. Replaced several appliances under my warranty. The premiums started to go up so I switched to Choice Warranty and the experience was horrible! They declined repairs on a blower fan that had outlived its life expectancy by two decades. Pay less get less.! I’m going back to American home shield

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles T. Burton

We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00 for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andreas

Your sales person lied to me to get a sale. I was deceived into thinking you would get me service within two days or be there if there is a problem. Once you assigned my claim to Whirlpool, you immediately changed the claim to complete. Whirlpool sent a text but did not have a technician out for a week. After part was ordered and received, they still did not have a technician scheduled to install parts. As long you are selecting Whirlpool for appliance claims your customers are waiting at least two weeks to get service. Your online chat did not provide me any help. Please change this feedback rating to a zero. I did not put this word "Amazing!' in this block. That is very deceiving.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlynn

The last transaction with Choice was not a pleasant experience with the first agent. I ended up asking for a supervisor. He said he could not transfer me and a supervisor would call me back. 3 days later I'm still waiting for that call. I call Choice again. The second agent I would give five stars. Company assigned to my plumbing issue could not accommodate the time frame. 5 hour leeway is a big gap. 1star. She suggested I be reassigned to another company. I need 2 call back Choice to get another company. This time I ask to be assigned to Airpro Master. I was assigned to them once before. 5 stars for Airpro.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Chavez

The repair company that Choice Home Warranty chose to work on my job continues to order the wrong parts. The repair technician shows extreme incompetence. I am left without a washing machine for a month now. After the first mistake I think Choice Home Warranty should have just ordered a new washing machine. Instead I face what could potentially be 2 months without a washing machine. I have been with Choice Home Warranty for 10 years and have never seen experienced this kind of poor customer service. I am seriously thinking about going to another Insurance Provider. Shame on you guys! After repeatedly increasing premiums every 2 years!

3 months ago

star star_border star_border star_border star_border

linda mace Columbia, South Carolina

sent hvac person out to look at my air conditioner and the tech said Choice would pay for Freon, but now they're saying they won't. this is a bunch of nonsense. why am i paying for a warranty if you don't pay for anything???

4 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Phyllis

Take forever to find someone to fix your problem. For what they charge I am putting that amount in savings and will cover my stuff that way. I cancelled my policy and they still call wanting payment.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynette

I thought this company was a good company but when it was time to use this service I found out that it not a good company to have so giving a unsatisfactory rating because ya'll didn't do the job well enough for me

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lou

Not happy with the last service call. Assigned Flamingo technician gave us advice to fix a washing machine problem and it did not work. Still have same problem with washing machine.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Randi

In March I place a service call for my refrigerator. The repair guy said he had to order the part and would return. It is April 8th NO communication regarding this absolutely RIDICULOUS

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kendra

Choice Home Warranty is a joke. The technicians that they send out scammers and Choice does not hold them accountable for messed up work. DO NOT CHOOSE CHOICE HOME WARRANTY AS YOUR HOME WARRANTY COMPANY!!!!

1 month ago

Choice Home Warranty Reviews

Summary of Reviews