Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Sammie Eikel Tampa, FL

They cover about everything in the house. I have had a good experience with them and the company they send out. I'm still waiting on the final outcome of my claim. David with TB plumbing unclogged my master bathroom but recommend that my toilet be replaced it's a 2006 and it doesn't meet cord for a disabled person which I am but haven't heard back from choice on the matter.

3 days ago

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Verified Customer

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WILLIAM Murrells Inlet, SC

Choice Home Warranty is sold. It does cover most issues, but there are some restrictions, so read the fine print. Their response times can sometimes be slow, but if you press for a quicker response they usually can accommodate.

2 days ago

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Verified Customer

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John Winter Park, FL

Choice Home Warranty offered the home insurance that covered the appliances and pool that we needed. It is easy to log in and schedule a repair call when necessary. The 4 star instead of 5 is because we are a bit old fashion and like to speak to a human to provide details of our repair

2 days ago

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Verified Customer

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Wilbert Kelley North Las Vegas, NV

This is one Home Warranty company that stands behind everything it says . Recently I had one of the air conditioner motors, I made a claim and the very next day someone came out to my house and the greatest part about it all he had the parts with him. He replaced the motor and it only cost me $85.. Choice Home Warranty is the best

3 days ago

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Verified Customer

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A El Macero, CA

I have been with Choice for two years. overall, services are fine, however, I had two less than satisfactory experiences: In one case, we had garage door malfunction causing an emergency, as several rollers had come off, and the door was hanging and in danger of breaking. There was no time to waste, and we had the service done within couple of hours. Choice did not cover the reasonable cost of the repair. In another case I reported a faucet leak, and in my request for repair I explained the faucet was on the wall outside the kitchen. Choice sent a technician, I was charge, but Choice rejected the claim, stating that the leak was not inside the house.

4 weeks ago

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Verified Customer

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Joe Peabody, MA

I like the ease of submitting a claim online. I like the technicians they have to repair my issues with my appliances. I feel that in the past year they have improved their customer service.

2 days ago

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Verified Customer

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John Seyffarth Avon, IN

A recently purchased a home and the home warranty was part of the deal. A few months went by when the garage door opener failed. I called CHW and they put me in contact with a repair service. The service technician checked it over and determined the unit was bad, contacted CHW who then authorized the replacement. The only cost to me was the $75 deductible on the insurance.

3 weeks ago

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Verified Customer

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Rita Lexington, SC

My claim was processed and acted upon quickly. The first technician, from A-1 Electric, was punctual and courteous. It did seem that my problem was fixed but it didn't last. My 2nd call to CHW was responded to as quickly as the first service call, the technician decided My water heater needed replacing. In less than a week both technicians came and replaced my heater. They finished 9 hours ago and I HAVE HOT WATER again!.I am happy!!

3 weeks ago

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Verified Customer

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Ken Lawrenceville, GA

Creating a repair ticket super easy. Technician was really thorough and quick to arrive. Solution to the problem really quick up to a point. Getting the e card to buy a new refrigerator took nearly 4 weeks. Missed out on two really good deals and free shipping and installation. Kind of a bummer we had to pay an extra $90.00 because of the wait. Rest assured though we have and will recommend CHW to friends and relatives. Really satisfied with CHW.

4 weeks ago

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Verified Customer

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Donald Jackson, Tennessee

It is easy to place a claim. Most of my claims are handled well. These involved items such as water heater, faucet, refrigerator. What did not go well was my a/c system. After 5 months and numerous technicians, it never was resolved. I ended up having the system replaced out my own pocket. The trouble was that Choice wanted to simply fix the unit. But it was so old that no technician could find the parts. Weeks would go by and nothing happened. When I called Choice they ended up getting a new technician and restarting the whole process. This happened several times. I finally gave up. That was disappointing.

1 month ago

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Verified Customer

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Delores Pittsboro, North Carolina

We had been thoroughly happy with Choice Hone Warranty until our last experience which started when I put in a claim as our garbage disposal was leaking. It took over one week for a new one to be installed. I called numerous times to find out what was going on and put on hold with will be notified to pick up. Each time it said to pick up it automatically went to voice mail and I had to start all over and then I finally got a notice the new garbage disposal would be installed Friday from 11 to 8 pm. No show. Monday arriving at 11:37 am. Another no show. On Tuesday I received a call from the plumbing company and they said they never sent those msgs and they had to be generated from Choice. Finally Wednesday the plumber came and in 15 minutes we had a new garbage disposal.

1 month ago

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Verified Customer

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Cassandra Orlando, Florida

I have a 3 year contract. I was misled to believe that by choosing Septic System it covered the tank and drain field. That is what a septic system is by definition. I should have chosen septic tank to get my tank pumped. The process was a mess. Long story short I ended up paying for the entire pumping of the tank. They do not cover drain fields. I now have to wait for Choice Home Warranty to reimburse me almost $500. I’m praying that they do not let me down. If I end up not getting the full amount I am going to cancel my contract and just keep putting money away to save for incidents that may happen. I did have a lot of confidence in this company. Now my confidence is wavering

1 month ago

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Verified Customer

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Anthony Lady Lake, FL

Choice did install a new system to replace my old unit that died. I was surprised to learn I had a $5,000.00 deductible for "UNCOVERED" parts. Other than that, I saved over $5,000.00 with their support and actions

1 week ago

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Marty and Paula Toronto, Ontario

I like the app. It is super easy to file a claim. I will say that my opinion of the expedition of sending a technician is something to be desired. I understand it isn’t always easy to find a company or technician to accept the job, but I think that all can be done in a day. For example, being without AC in the middle of a San Antonio summer is completely undesirable. Now if I were to call a company here in town, they would be here the day I called

1 day ago

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Verified Customer

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ALLEN/VERNICE Missouri City, TX

Numerous repairs were conducted to our satisfaction and only one left us feeling disrespected and disappointed. Appeals team took word of incompetent electrician over facts. We had to call another company to handle repairs where problem was identified in 15 minutes and completed.

2 weeks ago

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Verified Customer

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Kathleen Norfolk, Virginia

First off the price per month is great!With my 1st claim I'm having issues getting my washer fixed. The young man came out, I paid him the $100, he diagnosed the problem, got the approval from CHW, I had to cancel the on the repair date, he said he was coming on another date and I aid ok, but I haven't heard from CHW. I haven't heard a word from him since. I even called customer service and they said they are working to resolve the issue. Still haven't heard anything about it from them.

1 month ago

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Verified Customer

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Rey West Point, Georgia

They worked fast to get me a technician to look at my washer. It was determined that the washer was not serviceable. My only issues and reason I gave them a four star review versus a five star was that they gave me a gift card to Lowe’s instead of cash or a visa gift card for the money amount but other than that fast and easily able to get the claim in.

1 month ago

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Verified Customer

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Jesse Sandy Springs, Georgia

The customer service reps were very accommodating. I think the entire experience would have been perfect if I had one service provider. I had two HVAC claims on a purchased home simultaneously and separate providers were assigned. It created some communication issues and likely delayed the response time to resolve the issue. All other contact with providers and customer service was excellent.

1 month ago

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Verified Customer

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Paul Southampton Township, New Jersey

Choice on warranty has always been very reputable for me. The one problem I had this time was that I wasn't notified in advance phone text that the time I expected was changed from 12 noon to 8:00 AM. The vendor didn't contact me in the morning to confirm the appointment and I didn't receive a call from the technician several hours later. This causes some disruption to my schedule as to whether the appointment was confirmed. The technician was very professional and willing to share his thoughts on the repair. The repair was reasonably quick and there was no clean up.

1 month ago

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Verified Customer

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Tonya Slidell, Louisiana

I loved the service tech who was sent out to check my washing machine. The buyout process was easy too but there are two things that I DO NOT like. First is the fact that it took from August 12 to September 1 for my Lowe's e-gift card to be issued to me. I needed a new machine then, not three weeks later. Second is the fact that I had no say in the payment method or what business I had to buy a new washing machine from. The nearest Lowe's to me is over 70 miles away. I know I could order online but then I have to pay a delivery fee. I would rather support local businesses.

1 month ago

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Verified Customer

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Rick Denver, Colorado

They paid for my AC repair less the deductible I chose when I took my plan. Could not have been more pleased that they paid with no issues. Did not like the fact that it was all touch tones and recordings or online to file your claim and to get the repair scheduled was more days out then I felt it should’ve been for the middle of summer. Maybe they need to put more vendors on.

1 month ago

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Verified Customer

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Rosanna Jacksonville, Florida

I have been a Choice since 11/2025 . I am a little disappointed in the first claim for garage door spring. The warranty leaves out charges that are necessary to fix the door. They only paid for the one spring (I have 2 springs) not the balancing and adjusting of the spring in order to work correctly. So I had to pay for a second spring to make sure it wasn’t going to break anytime soon. So my garage door cost me not only my service fee of$75 but additional $300 and that was after a $50 discount. Now I have a freezer that went out 12 days ago and it is supposed to be repaired first of next week. I hope in the future that there will be not be charges that are not fully explained in the warranty.

2 months ago

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Verified Customer

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Douglas Palm Desert, California

My dryer could not be repaired and after many discussions, all I was offered was approximately $350 debit card from Loews for a replacement. I went to the Loews web site and there was not a single comparable dryer for under $1000! After the $100 for my visit cost for something that could NOT be fixed I had a net of $250 to buy a comparable dryer that cost over $1000. I was basically told to take it or leave it. I’ve been happy with the warranty program up to this point, but this was disappointing and ridiculous. I have recommended Choice to a number of people but t won’t be doing that in the future. I am a very long term and high dollar member of Costco and switched to Choice because of the great customer service of Costco. Maybe Choice should study Costco’s customer service. I will send a copy of this to Costco. Thank you, Doug T.

2 months ago

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Verified Customer

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Abdul Homewood, Illinois

At the time I enrolled it was the best price in regards to coverage. Only thing is for small jobs such as exhaust fan or faucet its best to find a local contractor. I waited 7 days or so for both of the mentioned repairs. The exhaust fan had a 65 dollar fee for just changing the blade not the fan itself. The faucet with 65 fee I spend over 200 dollars for a faucet because choice home warranty only covers 65 dollars for kitchen faucets so they rest is out of pocket cost. Good faucets cost close to 200 dollars. For small job do it yourself or get a local contractor. Bigger job might be worth it such as big ticket item such as appliances and heating and cooling systems.

2 months ago

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Verified Customer

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Bernadine Stockbridge, GA

Pricing, Coverage and customer service. They take the time to listen to your problem and find a way to resolve it to your satisfaction and understanding.

1 week ago

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Fred Dennis Henderson, CO

Prompt response to request for service. You failed to cover the thermostat that came with my new Rheem AC system, said it was an ancillary part, well the system doesn't work without it. The reason I'm not renewing with you after numerous years.

3 hours ago

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ndb Camp Hill, Pennsylvania

So far out of 4 claims three were approved out of which for refrigerator I got prorated amount and air conditionining and microwave got it repaired. Only dishwasher was not approved as claim was denied based on contract keywords as not under normal wear and tear.

1 day ago

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Verified Customer

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Daniel Oaklyn, NJ

There has been a strong improvement in service provider quality and much more reasonable turnover around times than several years ago. Recent vendors have been very professional and qualified.

2 weeks ago

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Verified Customer

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Tonya Turner Hermitage, TN

CHW is great, sometimes, not this claim but the claim. B4, they raised my monthly price to 103. 00 from 85, with no explanation why, I almost left CHW. But im hoping they can rectify their mistake,b4 I leave them. Thanks

3 weeks ago

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Verified Customer

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Michael Claymont, DE

My home was built in 1986 with a very weak plumbing system plus the appliances are getting old.I have used my warranty on a new hot water heater and two plumbing leaks so far.Everything went smoothly

4 weeks ago

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Verified Customer

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Maceia Roscoe Killeen, TX

The person that came to fix my dryer didn’t finish the job. He left the back of the dryer open. It’s frustrating when you pay for a service and people don’t take their job seriously. They act as though you have money to waste. I was very disappointed!

1 month ago

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Verified Customer

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Suneel Maheshwari Johnstown, Pennsylvania

Choice does not seem to have HVAC contractors in smaller towns like Proctorville, Ohio. It took about a month and then I had to find my own repair person. But the person not associated with Choice found it cumbersome to submit invoices. My experience in Pittsburgh area was very different. HVAC repair was easily available.

1 month ago

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Verified Customer

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Joe Chiang San Jose, California

Like: 1) Prompt response and processing 2) Clear schedule setup and assignment 3) Collect feedbacks for improvement Dislike: 1) Out of sync status/updates 2) Confused repair appointments info 3) Wrong "Track status" result shown in "Technician is En Route" field

1 month ago

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Verified Customer

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Kim Cleveland, Ohio

A friend had choice and liked them. I would like to complain about check that was to be sent to aid in the expense of new refrigerator. I still haven’t heard anything and I could certainly use the help they agreed to send.

1 month ago

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Verified Customer

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Joy St Louis, Missouri

I appreciate the value for the money. I do think they need to pick better quality of technicians they choose from. Techs should be given deadlines for completion depending on the task. Over 3 weeks for a water heater is unacceptable.

1 month ago

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Lyn Wood Houston, Texas

The only thing I don't like is that the contractor still has to be approved to provide the service. I also don't like that when you submit a service request, they don't review it beforehand; they just send someone out to your home. I think the service request should be reviewed and approved before a contractor is dispatched, rather than leaving the contractor uncertain about whether the service will be approved. I also don't like that they have so many different companies providing services. I had a bad experience with one company, so I had to call Home Choice Warranty back and request a different contractor. Overall, though, my experience has been good.

2 weeks ago

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Verified Customer

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Howard Minneapolis, Minnesota

2 months ago

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Clifford Weare, New Hampshire

I had to notify Choice Home Warranty because my Air conditioning stopped blowing cold air. They sent out a repair person who check the a/c and found that it needed a part and that the freon was low. Choice Home Warranty would only let the repair person to replace the part and not recharge the system. If I wanted to have the recharge done I would have to send in another claim. That means I have to wait and I would have to pay another service charge. Not smart business. They should have repaired both items at once so the system would cool properly.

2 months ago

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Verified Customer

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Kim Ashburn, Virginia

I have had home warranty coverage with four different companies over the years, and Choice Home Warranty is by far the best. I have previously used Total Home Warranty (My least favorite), American Home Shield (Ok), and Home Warranty of America (Good), but Choice Home Warranty has exceeded my expectations. Their response time is fast, their representatives are accommodating, and the service providers they work with have been top-notch. Most experiences I've had has been smooth and professional. They will make sure they try what they can to keep their customers. My only suggestion would be to offer more personalized customer interaction, as I believe that level of service would truly set Choice Home Warranty apart from the competition. Thank you, Choice Home Warranty, for providing excellent customer service and for valuing customer feedback. It is greatly appreciated. Keep up the outstanding work!

3 months ago

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Verified Customer

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Cynthia Kansas City, MO

Just started using Choice and have had great service twice. Had to get used to their process of paying for service.

2 days ago

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Verified Customer

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Marlowe Gatling Knightdale, NC

Price and time of service. I've had my microwave serviced 2 times with same issue, hopefully the problem is resolved

3 days ago

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Verified Customer

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Faith Tucson, AZ

I have found this company professional and friendly. Their vendor's services are neat and thorough. Their website is easy to use and to follow up with.

2 weeks ago

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Verified Customer

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Mario Santillan Southfield, Michigan

I will do 4.5 but it wont do halves; I have no complaints but the waiting time to get a technician, it took over a week to get someone home, once I had the appointment everything was good and smooth

1 month ago

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Verified Customer

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Ivone Weare, New Hampshire

I became a customer 3 1/2 years ago and I recently renewed. I find Choice very reliable and helpful to make sure that every request is serviced within a reasonable amount of time.

1 month ago

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Verified Customer

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Andrea El Paso, Texas

It’s not really what I expected. I should have looked around for other Home Warranty services. The staff is ill prepared to answer my questions and nor I’m will wait for the service from the technician!

1 month ago

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Verified Customer

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Nanci Warrenton, Virginia

I'm in my 8th with with coverage with Choice Hone Warranty. Overall service has been been very good with only a few minor issues such as cancellation or timeline as of the assigned Tech. Just r

1 month ago

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Charles Rayburn Chicago, Illinois

Choice representative understood after taking with me that I'm on a fixed income and just replaced my air compressor unit & furnace. These will not need service for several years. I was then offered a discounted package that was able to fit in my budget without breaking the bank. I'm hoping that there won't be a need for your services; however, I will sleep much better knowing that you are there for us if we need you.

2 weeks ago

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William Marshall Atlanta, Georgia

We would living in a hot house with temperatures as high as 88°. It took two days for the technician to arrive and diagnose the problem. The blower motor was shot and the coils were frozen. That was Tuesday. I told the technician I was leaving on vacation on Friday. In spite of this he scheduled another appointment on Saturday. I had to have another contractor come to finish the job. It took 12 hours for the room temperature to return to normal.

3 weeks ago

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Clinton Smith Marietta, Georgia

Overall I have been satisfied with Choice Home Warranty. My first claim for my refrigerator was successfully repair. However, the contractor that was provided for the job was less than satisfactory. It took them over a month to finally return to my home after their initial visit. I just filed a second claim for a dryer issue. Hopefully, it will have a better outcome.

3 weeks ago

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Max Raizada Buena Vista, Colorado

In my claim, I had said that the garbage disposal is no longer working, I can smell the burnt motor...The technician was to come on Monday, but changed it to Tuesday...he found the same problem BUT he did not bring a new one with him. So, another two days later, with dishes piling up, he came back 20 minutes later than his text said he would...brought the new unit and replaced it in 30 minutes. This could have been done quickly, if the Tech spoke English and was able to call CHW and get the approval on day one.

3 weeks ago

Choice Home Warranty Reviews

Summary of Reviews