Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

1 day ago

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

2 days ago

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Verified Customer

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Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

2 days ago

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Rene

Choice Home Warranty is a great company to work with. The unfortunate part is the contractor that they sent out to assess the issue is not a great company, nor are they knowledgeable. They were trying to come out to address the issue that should've been handled by the warranty and get paid as a side job. The issue fell into the scope of our coverage. Yet we still have no resolution.

1 week ago

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Verified Customer

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Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

1 week ago

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Verified Customer

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justin allen

I have been ok with Choice Warranty price wise. But their claim approval and denial is crazy. They are big to deny very rarely approve.. But the last time I used them at my rental property they were great...

2 days ago

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Verified Customer

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Shepherd

I have been with Choice for more than 10 years and they always respond quickly when I have a problem with my appliances. I also get follow up quickly if the technicians sent did not fix the assigned item. I simply request that they send highly experienced people and not someone doing OJT. I have been satisfied with them keeping my appliances working . They also helped replaced a gas stove and dryer that had served their time. They are easy to work with I do appreciate my associationj with them.

3 weeks ago

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Verified Customer

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Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

1 month ago

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Verified Customer

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Anthony

Hello... Yes i created a Claim .. Policy #: 131168399 Claim #: 317590511 LOCATION: 829B Deal Rd, Monroe Twp But i canceled it within mins and never got my $75 back

1 day ago

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Verified Customer

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Marlene

I think another option to offer: a benefit coverage with your current vendor, perhaps similar to health insurance ie; in network and out of network benefits. I know that my current vendor will prioritize my service call for service within 4 hrs for emergency services

3 weeks ago

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Verified Customer

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Amine

Todo muy bien en el servicio, le doy 4 estrellas por que demoran un mes en enviar una tarjeta de Lowe’s para comprar el electrodoméstico y dan muy poco, estuve mirando en estufas como la mía y voy a tener que poner más dinero.

4 weeks ago

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Verified Customer

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Albert Roberts

Fired last warranty company as they had outrageous price increase. I do have an issue with Choice as contract calls for $100 co payment and service provider said nope. $103 is the amount with no prior disclosure of their convince fee add on. I paid the $103 as I want the problem fixed and am still waiting for part to come on. Told it may he as late as Tuesday, which is over a week since reporting and initial diagnosis.

1 month ago

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Verified Customer

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Lance

Overall, average service, but much, much, much better than American Home Shield (a truly dishonest company). At first, the process was quick and professional, and in the end, we received a credit voucher for our washing machine when it couldn't be repaired. However, once the voucher was offered, they didn't provide the electronic credit for around four weeks. I almost rated them 3 stars since I think withholding the payment for that long is egregious.

1 month ago

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Verified Customer

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Crystal

I appreciate that CHW schedules technicians on my behalf. My bigger concern is whether or not the technicians are vetted or not. My last two warranty requests were not fulfilled and were cancelled by the technician - either due to a no-show or a lackluster enthusiasm surrounding the work that needed to be performed. I provided feedback regarding both companies and suggest you removed them both from your bank of available companies going forward.

1 month ago

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Verified Customer

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Karen

The warranty provides a simple and relatively inexpensive way for a customer to get a tradesman/ technician to address each specific issue. But the rates paid to the technicians are so low compared to the norm where I live, that you wait weeks, for someone to be located and assigned. They do offer you the chance to find your own technician and get reimbursed. But they offer $100 per hr and the technician rate is 2 or 3 x that so you only actually get a small amount of the repair reimbursed.

1 month ago

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Verified Customer

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Richard Nua, AS

I've had mixed experiences with customer support. Often, I have to wait for a callback, which can be frustrating. The first service visit I scheduled had a lot of miscommunication, but the subsequent visit went smoothly. Recently, I needed a furnace replacement, and I'm still waiting for it to be installed. Overall, it's been a decent experience despite some hiccups.

1 month ago

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Verified Customer

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Art Nua, AS

I had a mixed experience. While the service was generally good, there were delays in getting a technician assigned and a long wait for my water heater replacement during an emergency. They struggled to find parts for my washer and ended up offering a store card that barely covers my expenses. Overall, I’m unhappy with the handling of urgent issues.

1 month ago

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Verified Customer

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John Nua, AS

I had a frustrating experience with my home warranty provider. When my air conditioner's circulation motor failed, they initially claimed it wasn't covered due to the manufacturer's warranty. After researching Florida's new law, I had to prove it was expired. They seemed aware of the law but made the process difficult. Despite this, I re-signed for another term, hoping for better service next time.

1 month ago

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Verified Customer

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Mary kirton Wimauma, FL

I had a very frustrating experience with Choice. Communication was poor, and it took far too long to resolve my water heater issue—five days without hot water! Despite making several calls, I felt ignored. Eventually, they offered to reimburse for my own plumber, but the delay was unacceptable. On a positive note, they did respond quickly to a bathroom leak. Overall, my experience has been mixed.

1 month ago

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Verified Customer

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Glenn Nua, AS

I found Choice Home Warranty to be quite responsive when I needed assistance, addressing my dishwasher issue quickly, although I was frustrated about the software update charge. The process for getting a new microwave involved delays and self-installation, which was unfortunate. Overall, their service has been good, but the vendor issues need improvement.

1 month ago

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Verified Customer

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Ena Nua, AS

I had a frustrating experience with customer service. While the representative was polite and repeated questions for clarity, I felt my concerns were not addressed effectively. I was denied the assistance I expected, and despite having a warranty, my issue was not resolved in a timely manner. Overall, I was disappointed with the response and service quality.

1 month ago

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Verified Customer

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Brigette

The monthly price and deductible keeps going up without notifying me. If it goes up any higher I will be looking for another provider.

1 day ago

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Verified Customer

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Patricia Brown

Only used it once and my concern is told technican are local but the plumber was not. Also, didn’t expect a four day wait for him to come.

2 days ago

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Verified Customer

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Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

1 week ago

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Verified Customer

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Michael

Satisfied with the service, quick response from Choice team, and the repairs depend on the contractors Choice sends. Out of the two claims, one vendor was really good and prompt, other was average.

2 weeks ago

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Verified Customer

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Oscar

Service was promptly assigned and acted upon. CHW recommended replacement. I couldn't replace at price offered. Out of pocket for roughly same money. I'm still waiting on check from CHW.

2 weeks ago

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Verified Customer

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Jacqueline Meriwether

Almost always quick fast no problem dispatch. Excellent service with GE technician on dishwasher. Saved me the cost of a whole years Premium on the Choice Warranty.🙋‍♀️🥹

3 weeks ago

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Verified Customer

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John and Ellen Rannells

Annual pricing and service fee fairly reasonable. Update on service was efficient. For certain circumstances like no heat would appreciate faster service. Technician that fixed our furnace was very knowledgeable, efficient and friendly.

1 month ago

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Verified Customer

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Fulvia

Sergio from Sears home services was very good in his job He told me that the furnace is old and AC as well But I can wait until this coming summer to replace both In the meantime is working fine and there is no cormen monoxide coming out of the unit

1 month ago

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Verified Customer

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Fred

Responsive, usually good and knowledgeable contractors. Had only one problem with a plumber who was unable to fix the problem. They replaced him with someone more knowledgeable but we did suffer floor damage due to the delay in changing plumbers. This second and 3rd chance policy needs to change ,

1 month ago

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Verified Customer

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Ruben

I just started with your company 2 months ago when we moved into our new house. Our garbage disposal went out within a week. I called to make a claim. I have been put on hold since. I would love to give you a review once this matter is settled.

1 month ago

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Verified Customer

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Rajat Nua, AS

I had a positive experience with their online service, receiving prompt responses each time. They effectively repaired my stove despite issues with the manufacturer, and the technician who fixed my refrigerator was knowledgeable and efficient. Scheduling was easy, and the technicians were competent. Overall, I appreciate their reliable service!

1 month ago

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Verified Customer

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Anonymously Nua, AS

I've used my Choice Home Warranty multiple times and have consistently had good experiences. They promptly addressed plumbing leaks and even replaced a faulty valve in my basement. Additionally, they handled a washing machine repair effectively. Overall, I'm satisfied with their service!

1 month ago

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Verified Customer

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Daniel Nua, AS

I've had mostly good experiences with my appliances, but I faced issues with my garage door opener that they wouldn't fix, leading me to buy a new one. They did fix my washing machine, but there were delays due to missing parts. On the bright side, my refrigerator and dryer repairs were handled promptly. Overall, mixed feelings about the service.

1 month ago

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Verified Customer

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Anonymously Nua, AS

I had a great experience with customer support; everything was straightforward online. When I needed to use my warranty for the furnace, the company replaced the entire system without hassle. My refrigerator repair was also quick, as the technician had the necessary part on hand. Overall, I'm very satisfied with the service!

1 month ago

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Verified Customer

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Alicia Nua, AS

I had mixed experiences with customer service. While they usually respond, I often face delays and have to wait for callbacks. My recent plumbing issues were frustrating; the first appointment had miscommunication, but the subsequent service was much better. Overall, it's been a good experience despite some initial challenges.

1 month ago

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Verified Customer

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Julie Nua, AS

Terrible experience with Choice Home Warranty. Customer support is lacking and difficult to understand. I had issues with a service provider who did not fix my bathtub sink, and the company showed no concern for the poor service. Local companies offer much better and faster service compared to this big corporation.

1 month ago

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Verified Customer

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Pamela Nua, AS

I've had a positive experience with their warranty service. They honored my repairs and handled several claims without issue. I had a garage door motor replaced efficiently, and most of my claims have been covered. However, there was one instance where a claim was denied due to cleaning issues, which was disappointing. Overall, I'm satisfied.

1 month ago

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Verified Customer

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Denise Nua, AS

I had a frustrating experience with the claims process. Initially, they took too long to respond after a flood in my house. While filing claims online was easy and I got connected quickly, the quality of service from the hired companies was disappointing. I've faced issues multiple times, including a dripping kitchen faucet that needed attention.

1 month ago

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Verified Customer

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Anonymously Nua, AS

I had a positive experience with the service; they were quick and courteous in addressing my needs. However, I faced an issue with my air conditioning claim being denied, which resulted in unexpected out-of-pocket expenses. Overall, the prompt service was appreciated, but the claims process was disappointing.

1 month ago

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Verified Customer

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Cathy Nua, AS

I had mixed experiences with the service. Initially, they repaired my microwave and garbage disposal well, but I faced issues with a leakage that they addressed. However, when my garbage disposal broke again, I was uncertain if it was their fault and had to call them back for a third service. Ultimately, they did a great job fixing it.

1 month ago

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Verified Customer

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Elizabeth Nua, AS

I've had a frustrating experience with my air conditioning claim, as it's been almost a year without any updates. However, when I call in, the reps are quite helpful. I currently have another claim for my hot water heater, and a technician is scheduled to come soon. Overall, my experience has been mixed.

1 month ago

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Verified Customer

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Anonymously Nua, AS

I had a mixed experience with the service. While I found the response time for my garage door repair to be quick and satisfactory, the delay in getting someone for my water heater replacement during an emergency was frustrating. Overall, I've had good service, but there were some hiccups that need addressing.

1 month ago

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Verified Customer

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David Nua, AS

I had a frustrating experience with the service. The technician took a long time to address the issues, and there was no follow-up on the problems I raised. It felt like they didn't cover everything I needed. Overall, I was disappointed with the lack of efficiency and communication.

1 month ago

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Verified Customer

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Mark Nua, AS

I've had a positive experience with customer support. They were quick to address issues with our air conditioning and stove, employing professionals to fix everything efficiently. Additionally, when we had a problem with our furnace, the warranty company replaced the entire system without hassle. Overall, I'm satisfied with their service.

1 month ago

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Verified Customer

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Donald

What I dislike is them taking a plumbers word when the plumber lied and I had to hire another plumber.That was a few weeks ago .Today I have a HVAC technician that gas got to be one of the best technician I have ever dealt with.He was so professional and knowledgeable about his job and explained it so I could understand.If I ever needed a HVAC technician I only want the one I had today.

2 months ago

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Verified Customer

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Gary

In the past I have had issues with Choice Home Warranty they had problems getting a company to accept the claim and come out and fix an appliance, but it seems they are getting much better, they now ask for the information about the appliance, serial # make and model when you make the claim...then send out a repair service for that specific maker, like Whirlpool. Their service seems much faster than in the past.

2 months ago

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Verified Customer

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Mark

Technician was on time but could not find anything wrong with our pipes. The problem could have been the gaskets on the faucets, but since they were not leaking he said he could not look at the faucets as this would not be covered under the warranty. I would think the warranty should have included the option for the technician to also look at the faucets to find out if they were the problem.

2 months ago

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Verified Customer

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Christine

Now that I am a senior citizen I wanted to protect my appliances as they are very expensive to repair/replace. I reached out to CHW on Oct 30 at 1:24 am when I woke up very cold with my thermostat reading 59. Not terrible, but I have been waiting nearly one week now to have an HVAC Pro assigned to my claim. I chatted with them on line, twice in this interim, but just got the "bot answer", something like....... We are sorry you're cold but please have patience... Really? I live in southeast MA, it's going to be in the 30s next week . I called on the phone this morning and left my number for a call back. I was called in 18 minutes. The Rep offered a reimbursement option, but was afraid it will not be covered if the 'diagnosis' from a person of my choosing does not get approved, I'm out the full price charged by the contractor. The Rep understood and when I told her the same issue occurred and was repaired on Oct 9th, just 20 days ago, she was able to reopen the old claim and the same HVAC person I had before (and he was very good) is coming in two days. TALKING WITH A HUMAN IS A VERY GOOD THING! Thank you CHW.

3 months ago

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Verified Customer

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Mike

I did not have any experience with home warranties. I asked around my friends, family, and neighbors. I was quite surprised to find out that they all had quite a range of different home warranty companies. None of them really stood out, but Choice Home Warranty seemed like it had a pretty good average satisfaction rating across the board. So I decided to go with Choice. I recently made a claim for my garage door opener that stopped working. Everything was fine and I am satisfied with the service, except ( according to the technician, the SOP for Choice was to always try to repair first and replacement was the final option if all else fails ). My repairs took 4 separate visits, spanning a couple of weeks due to having to order parts and waiting. The parts were major components of the opener and it did not make any sense to me, seemed faster and cheaper to just replace the whole complete unit ? He replaced a part, it failed... replaced another part, and it seemed fine. But a few days later the opener failed again. He replaced parts again and it failed. He came back a few days later and replaced the main assy, and things have been good since. Now, I understand that for a major appliance like a refrigerator, or washer / dryer, I can understand that. But a garage opener ? The repair technician was great, friendly and professional. The claims taker at Choice was also great, friendly, professional, and honestly seemed like she wanted to take care of my issue. My one and only concern is that the monthly rate for coverage is way too expensive. And this is what I hear from everyone. Some have cancelled their coverage stating that is is probably better to just set that money aside for when you need it. That is and average of about $ 700 a year. Go 2-3 years without a claim and you have $ 2,100 stashed away for when you need it. What about 5 -6 years that you don't have a claim ? Look, i'm not stupid. Its like any other insurance coverage, it's a gamble. There is always a possibility for a future expensive disaster. And when that time comes, you will be happy to have the protection and coverage. BUT, regardless, the monthly cost is still rather high. I'm on the fence about it. I'll continue to keep my policy, but I don't know for how long I can afford to do so ? Just my 2 cents worth, thank you for letting me speak. Mike M.

3 months ago Edited November 8, 2025

Choice Home Warranty Reviews

Summary of Reviews