Choice Home Warranty: Read 46,127 User Reviews From Real Homeowners

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Gregory Nua, AS

I had a frustrating experience with customer support. My service requests went unanswered, and I was told they weren't covered, which was confusing. After a plumbing issue, the repair was done well, but they left a hole in my wall and refused to repair it. This has happened multiple times, and it seems they don't consider the full scope of the repairs needed. Overall, I'm disappointed with the service.

5 days ago

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Douglas Nua, AS

I had a good experience with my refrigerator repair; they handled it promptly. However, my plumbing issue was a nightmare. The technician barely looked at the problem before leaving for vacation, claiming it was tampered with, which was untrue. Choice Warranty refused to cover the repair, forcing me to pay out of pocket for another company. Disappointed!

5 days ago

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Maria

This is the 2nd time you haven't helped much with my claim. When I contacted you, I indicated the seals on the fridge door also needed replacing, but that was not authorized. Last claim you didn't pay anything on the garage door. Please cancel my contract & I will put money away for anything that needs fixing in the future.

2 days ago

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Albert

I am very disappointed with Choice Home Warranty because when I start with them my service fee was less than $100 that's why I chose them but when I was able to use them they went up to the $100 without letting me know. Thinking about canceling.

2 days ago

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John

Grandfathered in. Stuck with it because it was decent. Customer service, coverage, fees and other factors have declined some. It's the better of the two companies I use for my properties, but I am still looking for an alternative moving forward.

5 days ago

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Alvin Nua, AS

I had a frustrating experience with my appliances. My clothes washer wouldn't shut off, and getting a hot water tank fixed took an incredibly long time. I was switched between multiple technicians, and ultimately, I had to handle the repairs myself. Very disappointing service overall.

5 days ago

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Anonymously Nua, AS

I had a frustrating experience with Choice Warranty. The plumber they sent barely looked at the issue before leaving for vacation, falsely claiming the problem was tampered with. When I called to dispute it, they refused coverage and insisted I pay out of pocket for another plumber. Overall, very disappointed with the service and response.

5 days ago

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Perry

I was very happy at first because they contacted me set up an appointment and he showed up and I was tickled to death with the time that it took. However, he said he would have to order parts which he did and said he’d be back once he got the parts in. Well, now it’s been 234 weeks. I don’t even know how long it was and he’s never showed up. We’ve never got a call and we don’t know anything about our refrigerator so y’all have Only to go up as far as to get a good rating for me.

1 week ago

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Peter and Teresa D\'Asaro

The refrigerator finally got fixed Saturday November 29th. I had to call four times to get answers when would they show. Had to order part and when I called they said part was in. Sunday November 30th a code showed up so I called them today to ask them what does that mean is it safe. Refrigerator is working just need answer. Will call Choice Warranty tomorrow to see if I can get answer. I understand it’s was during the holidays it took 21 days without a refrigerator. I couldn’t have Thanksgiving at my house but although I’m thankful to have family.

1 week ago

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Alan Nua, AS

I had a frustrating experience with the warranty service. Each time I tried to use it, they always found excuses to deny my claims. It was disappointing and left me feeling unsatisfied with the overall service.

5 days ago

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Scott

I filed a claim on a thermostat, they found service technician and the deductible was supposed to be $75 they told me to pay him and they charged me 75 plus tax. Also they would not cover the thermostat that the technician said was not working like it should.

1 week ago Edited December 9, 2025

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Jessica Perry

They partner with vendors that don’t follow up on their work orders. They ask you to get the parts from your appliance vendor if it’s under a manufacturer’s warranty knowing the vendor won’t send you the parts. They will try to get out of fixing an issue if they feel it happened before you got coverage; when there is no real way to tell.

1 week ago

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Wanda Pierson

Disappointed with handling find my refrigerator issues. It was unreal. Your attempts at repair and terrible customer service. I lost a lot of food and a lot money buying ice and coolers. Then, I just bought a new refrigerator.

1 week ago

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Larry Meints

I have a dryer that I alone put over $500 to keep running and working right. They don't cover what I actually need to fix the problem. So, every few months they fix the dryer not solving the issue. I am about tired of it. I will have to buy a new dryer myself.

1 week ago

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Jasmin

I would give you five stars if the plumbing company you guys used was decent. Plumbers electricians and beyond came to my home and did an awful job. Left an open wall with a leaking pipe. I had to hire someone on my own to come correct what these plumbers did. you should really consider changing your contract with the plumbing company you have now. If you need more information, I will be happy to discuss with you.

3 weeks ago

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Matthew

I like the idea of having a home warranty, and Choice Home Warranty is outstanding at taking my money every month, but a claim takes forever. I went a literal month without hot water and then decided to fix it myself. Submitted a claim for a dishwasher and still has not been fixed. The technicians for both claims make an appointment, then cancel, then set another one, and cancel. I realize that it is the companies that Choice Home Warranty chooses and not the actual warranty company, but they are the ones overall in charge. I pay monthly, and if I would have been in a year contract, I could not have dropped them and been stuck. I am waiting to get my dishwasher repaired, then see if I continue with Choice Home Warranty or not. Paying monthly, I have that choice.

1 month ago

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Lorna

We paid extra for our salt water pool system to be covered, our heater has always been well maintained but is over 20 years old - a plastic cap, which was old and now brittle, came off and they claimed they would not cover this as they said it was not normal wear and tear. It was absolutely wear and tear, and I had two pool technicians say so, including their own technician they sent over ! They said they didn't care how many technicians said that, they would not cover this. Then I said I paid over $3500 for this home warrantee plan and she snapped back you'd had more claims then that! NOT MY FAULT, and is that the reason they don't want to cover this claim, it certainly looks that way - we are taking this to arbitration. They are not covering the heater which is absolutely covered in our contract

1 month ago Edited November 8, 2025

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Rose

They were pretty good on some repairs and a huge nightmare on others. I do NOT care to use them again as they put me through at least 4 horrible experiences including my last teair. They scheduled me 2 weeks out and then did not show. Then the company had no ticket gor the tepair and Choice put me into forever review until they reported the repair as completed when no one ever showed up to do the repair while Im out of the country. I e had to pay a lot of money for a maid service to take my Airbnb laundry to a laundromat because my dryer was never repaired!!!! Who needs this kind of hassle. The year of hell they put me through for my shower controller lost me a months rent $3000 and a lost tenant and a yeat if hell while I was traveling the world. They never fixed it and I had to hire my own olumber to finally replace the faucet that one of their 7 plumbers they sent over 1+ year broke!!!! Who wants this in their life???? Not me!!!!

1 month ago

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Jeff Sawyer

They are suitable for routine tasks, such as a plumbing leak. However, for expensive items like A/C work, they will avoid addressing the real issue of replacing the coils (which have a known leak) by simply recharging the freon and hoping the problem goes away. This has happened to us now four times (for $75 per visit).

3 weeks ago

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Lawrence

I had our A/C unit replaced in 2020-21 time frame and every year after that we filed a claim due to the unit freezing. Choice took care of it each time. this year in July and now in October they say it's under manufacture warranty, when informed it was a leak in the coil now the refused my claim for repair, a twelve hundred dollar bill which I paid

1 month ago

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Dan

UP TO NOW SERVICE AND REPAIR HAVE BEEN GREAT. WITH THAT SAID: I HAVE A DISHWASHER THAT THE REPAIR PART IS NO LONGER AVAILABLE, SO REPLACEMENT WAS ISSUED IN THE FORM OF A GIFT CARD IN THE AMOUNT THAT WOULD COVER DELIVERY, INSTALL, REMOVEL OF UNIT, A BUCKET, SCRUB PAD,DISH SOAP. WON'T COVER EVEN 1/2 THE COST OF A REPLACEMENT UNIT. "REPAIR OR REPLACE" SHOULD MEAN IF CAN NOT REPAIR, REPLACE THE UNIT(THE EXISTING UNIT IS INSTALLED THUS INORDER TO REPLACE THE UNIT MUST BE REMOVED AND REPLACED INCLUDING INSTALL, DELIVERY AND REMOVAL SHOULD BE SEEN AS PART OF THE REPLACEMENT PROCEDURE !!!

1 month ago

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Lynn

They were highly recommended to me. The person who recommended cancelled their contract, and I understand why. It takes much to long for them to find a contractor in Paducah. Contractors I spoke with, and paid out of my pocket say it’s b/c they don’t make good on their payments, they expect too much ip front work, and are difficult to work with. They offer reimbursrment, but contractors don’t want, or have time to send info to Choice Warranty and then have to come back to do my work. In a couple instances I just paid myself.

1 month ago

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Theodore

Took two plumbers to do a simple job a two cancelation. Electrician changed a light blub,drop something in the wall and never came back, but I had to pay service fee

1 week ago

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Alexander

Both times I needed them it was over a week before I got service! The first person was totally inexperienced the second took a month before it was repaired! I’d be better off hiring my own service contractor!

3 weeks ago

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William

The technician came out. We gave him $100 deductible and he never came back and when I called his number he never came back. He said that he was gonna order the part, but we haven’t heard from him since.

4 weeks ago Edited November 20, 2025

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Iruthia

I was excited to get CHW but now I am unhappy, dissatisfied and disappointed as my monthly rate was increased and service call rate too was increased without notifying me. I tried calling resolutions but NO RESPONSE! I am now negotiating with AHS. Thanks

1 month ago

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Karen Milton

Choice should do more research on the service providers they send to clients home. I had a person to come out fixed my AC and charged me fees since I used my credit card. I used 3 credit cards 12% fee. But yet I feel like the person I spoke to at Choice thought this situation was laughable due to I should done my own research.

1 month ago

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Joseph

The price was right and it seemed like the coverage was as well. The problem is their coverage does not cover the exact replacement costs of some items. To replace our defective ceiling fan, we had to pay extra to get an exact duplicate. We still have not received reimbursement for the part they do cover.

1 month ago Edited November 8, 2025

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Sonia Olivier

Falsely gave the appearance of good and timely customer service. I have experienced neither good nor timely customer service. Price was great but apparently you get what you pay for. I will be looking for another company.

1 month ago

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Ronald

CHW refund policy for an appliances that can't be repaired is BS. Up to 30 days to get a credit is BS. I'm going to reach out to CHW head quarters and other customers to also join me in getting this policy changed ASAP. Unacceptable policy and needs to be changed immediately.

1 month ago

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Lisa Messer

I had heard it was a good company, however, even though my warranty covered replacement of my washer, it isn’t enough to replace with what I had. Also, I now have to wait 30-days to get a check that can only be used at Lowe’s. Not worth what I had to pay up front for the warranty

1 month ago

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Dave

We have 2 heat pumps Earlier in October, Late September we had the main house service Now our 2nd heat pump is pumping out cold air, and your new claim department is not willing to take our New claim!!! I am very disappointed again with your services!!!!

1 month ago

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Marcia

Washing machine repair in mid September did not work. Have called Choice 4 times since then to notify of the still existing problem and have had no response. I was told to call the technician, Jose from Tucson Appliance repair but no response. I am disabled and have had to have someone take me to the laundromat many times spending money that I don’t have. Been with Choice for 3 years. Am not happy.

2 months ago

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Connie

The repair for my dryer has not been completed. The service tech had to order the new motor. But he has not returned to install it. I got in touch with him but he said he was short handed and would get to me soon. So job is incomplete. On AC the claim was DENIED stating the blower/motor was not working because of unusual wear and tear. That is complete nonsense. Your company serviced the AC in Feb and nothing was found. Now I am told unusual wear and tear. No a happy customer.

2 months ago

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Susan

When I bought these policies (4 policies for 3 years), I was told that you had many repair people in our area. Everytime, it is either a long wait for you want me to find someone. I bought these policies because we don't want to find people and get whatever need to be fixed done as fast as possible. I have been told by service people that they don't like working with you and I can't wait to get an authorization because the repair people don't want to wait. If your company wasn't so hard to approve, it would be different. We have had Old Republic for years and they are great. They will approve and get people out fast and will replace if needed...not just give a gift card for less than the product is worth.

3 months ago

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Christine

when I buy Choice Home warranty, they said it is fast appointment especially in Texas for air conditioning; however, the tech appointment keep delaying to the point that tenants put complaints to Fort Worth city. City has send inspectors to the house and issue an immediate issue fixes. Choice seems to find that an opportunity to delay all process such that the owner has to fix the problem prior to their approval from Choice. And Choice then use it as a reason not to reimburse to their clients. I find it as a scam. all of their agents, techs, and case managers are working super slowly to the point that you give up on the claim and find your own technician to fix your problems. In addition, the HVAC technicians they sent out maybe not having a lot of knowledge, techs are guessing the issues and temporary fix, then appointment again to try different way. Does everyone have time to keep sitting there waiting for them to keep trying and suffering with high heat, and we all have job to do! I am not sure if this is a delay tactic to save company money when it gets called for fixing the issue especially on HVAC system. I have business and buying long term plans with Choice, but now I feel that this may not be a good choice after all after dealing with them in many cases. I am not happy at all!!!! For small fixes, they do. but for big fixes, which we signed up for after all, they find the way to reject the claims

3 months ago

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Julianna

I think the warranty it’s self is very nice to have and gave me peace of mind knowing i had a service to call if i had any issues, however the sales people calling to get you to renew your warranty are ridiculous. I fully understand wanted to get a sale and commission and whatever incentives they are getting from their company. But calling multiple times a day everyday for MONTHS before a policy expires is ridiculous. My finance and i would get multiple calls a day from different people all trying to get us to buy a different policy with different payment plans. They also email and text and send mail even after i told multiple sales people that we are not interested. we can’t afford to continue their services they kept calling. then i got an email saying they tried to charge a card on file for a month to month plan that we DID NOT sign up for. when i called to ask them why they are charging me i got an automated system saying they would call back..they finally call back and they person im talking to cant help me and says they will transfer me and she just sent me right back to their automated message.

3 months ago

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Igor

Extremely dissatisfying. Service appointments postponed few times. Reasons not to reimburse not supported by technicians report.

1 week ago

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Ivy Jacobs

So far not good company had to order part on 11/10 for furnace and it’s 12/2/25 and still furnace not working and it’s 39 degrees outside!!!

1 week ago

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PAUL

Our freezer went bad and requires replacement! Choice home warranties is making us wait over 30 days to buy a new freezer!!!

1 week ago Edited December 2, 2025

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Mary

Because that is who I paid to for my Home Warranty, but as of yet my problem has not been solved. This has happened quite a few times and I need some answers.

3 weeks ago

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William

to wait 30 days to receive funds for equipment replacement is detrimental. It leaves me without a refrigerator for several weeks. Shot Thanksgiving in the head. Still waiting for authorization of funds.

1 month ago

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Robertson

It has been 2 months and I still do not have a refrigerator now you sent an email stated it's going to be 30 days until I get a Lowe's card this is unbelievable what it my AC was out I'd have to go 2 months without AC

1 month ago

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Corbin

They’ve been great for minor things but barely cover the cost of major replacements. We’ve had a furnace and fridge go out this year. Barely covered 5% of the furnace replacement cost. Fridge was better at 40%.

1 month ago

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Stuart

From request to service took WEEKS. When I reached out for updates I got no response. The only reason I gave them two stars instead of one was the person who did the work was excellent.

1 month ago

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Geraldine Ruthenberg

I had my refrigerator looked at by Ray's Appliance on 10/08/25 I was approved on 10/12/25 for condenser belt for a hotpoint I have not been notified when they will return. I'm going to call Choice to inquire on the claim.

1 month ago

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Stacey Wingen

I paid for the plumber to come for my water heater and then had to pay again for the electrician when the plumber said it wasn’t him… seems like the second one I should not be charged for.

1 month ago

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Stan Singer

Their appliance people can't fix a sandwich let alone anything else. Their plummers are good but Choice won't ever approve a repair. Their HVAC guys are good and they will approve those. I will NOT be renewing.

1 month ago

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Winfred

I dislike the way they choose to deny claims that are obviously legitimate. I.e; claiming a pipe which has not leaked for more than 45 years until now was not normal wear and tear.

1 month ago

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Jonathan Lee

Did not agree with customer service agent who decided to only pay out for a compressor on my hvac system, even though a very qualified technician provided documentation that stated the entire unit needed replaced. I was going to continue being a loyal customer before this decision but I'm shopping for a different warranty company.

2 months ago

Choice Home Warranty Reviews

Summary of Reviews