Choice Home Warranty Reviews
9.3
Overall Score
Verified Customer
Review Source
Lynn Olson
We thought this company would be helpful. The most recent plumber sent to fix our toilet was great. However in the past we have been sent service people who were lazy and didn’t really solve the problem. Our biggest issue is our sprinklers. We put in a request to have them fixed. We were sent a gardener who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. We asked for one and were sent a plumber who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. I think we were sent another plumber. We put the issue aside because it was winter and we weren’t using the sprinklers, but we still need a SPRINKLER TECHNICIAN
2 days ago
Verified Customer
Review Source
Jerry Gold
The review is more based on the undependable service of the service provider assigned to repair my refrigerator
He missed one appointment and failed to let me know he was sick, and then no showed to more scheduled appointments, Tech was was very nice and when he finally showed up de the work quickly and to date seem refrigerator is working ok. Service provider was had to contact by phone or text.
Good communication was disappointing.
1 day ago
Verified Customer
Review Source
Francis
I’m disillusioned with Choice Home Warranty and will probably not renew later this year. They were unable to find any company in my area to repair my broken garage door. I had to find my own repair company and none of the ones I contacted would accept/work with Choice Home Warranty. In fact Precision garage doors doesn’t accept any home warranty companies
2 days ago
Verified Customer
Review Source
Dharshini Munesinghe
To be honest, there's no value for home warranty when there are so much clauses of what they can and can't do. I end up paying a tonne of money to get things fixed. Please do not call me for a re-sign. There's no value for money.
1 day ago
Verified Customer
Review Source
renard littles
It was cheaper than the warranty I had before. But cheaper is not always better. Also the age of the appliance or whatever you want to fix has to be a certain age or y'all don't pay for it. Then you prorated and then charge $50 to cancel. Wow!
2 days ago
Verified Customer
Review Source
Deanne
I originally had a failing refrigerator. I was going out of town for the holidays. I was proactive and filed a claim with. A serviceman came out December 10 and said it was a fan and he would order the part. December 11 another company came out and said it was low on coolant and added that. December 22, 2025 my neighbor called and said it wasn't cooling. As a result I lost all my food. Had the 2nd service call advised me to move food to another refrigerator that could have been avoided. As I was gone till the new year the second service tech came back January 2nd,2026. He applied a leak fix that did not work. All this time and they said they would replace it. At $818 that was a small price for all my time and food loss then they said it would be another 30 days for the check to arrive. I still have not got the check.
2 weeks ago
Verified Customer
Review Source
Harold
Because your scheduling is pathetic. I was not able to speak with anyone and your system gave me a day that did not work for me. I called back and then was able to speak with someone who supposedly changed the appointment to the following day. Well, they didn’t do their job correctly and the technician calls me while I’m at a doctor’s appointment and tells me that he is 10 minutes away from my house. Not on the new appointment date, but the original appointment date that I had changed with Choice. Simply pathetic. I will give a shout out to the technician who came and did the repair, he was great. But as far as Choice is concerned, I’m really disappointed in your system of appointment scheduling. Now want me to renew for over $2000? I’ve had Choice for 5 1/2 years and only two service calls have been made by me. You guys have certainly gotten your money’s worth from me and then some.
Sincerely,
Harold L.
2 weeks ago
Verified Customer
Review Source
Robert
I've had Choice Home Warranty for a couple of years and used it a couple times. The first time took exorbitantly long for a technician to be assigned to a simple plumbing job (leaky faucet). Unfortunately, the technician also broke it worse. Regardless, after a bit of waiting for new parts, it was installed and works well.
The second time was just over a month ago. I called about my stove not working properly. One burner was overheating and would not hold temp. A technician was assigned extremely quickly and came to look at the stove within a couple days. He diagnosed a faulty burner element and an infinite switch. Since the cost was going to be $500, Choice said they would replace the stove. However, this is where I feel I received better value at my prior warranty company.
Choice offered me just under $400 to replace my electric stove, which would be in the form of a e-gift card from Lowe's. They stated they were offering me the fair replacement "wholesale price" value. However, they didn't take into consideration the type of stove I had, as well as the features such as oven cleaning and convection settings. The absolute cheapest electric stove at Lowe's was about $520...which was the old-style coil burner elements. I talked with a representative, who was extremely pleasant, and she was able to increase my gift card to $485. Still not great since a comparable stove to the one I owned was around $750-$800, but I said fine, that will work.
Again, here is the main issue I have with their service. The final claim happened on Dec 5th...it took them 19 more days to send me an electronic gift card. As this was right before Christmas and I had company coming over for the holidays, I needed a working stove. So essentially, I had to purchase a stove to ensure I would get a pre-Christmas delivery, and now I have gift card (received on Dec 24th) to Lowe's I need to utilize.
It really just doesn't make a ton of sense. The technician they hired was great, the customer service rep was nice enough, but taking almost 20 days to send me an email gift card is ridiculous, not even counting I can't buy a stove for wholesale prices. I'm not saying their a bad company, but my last home warranty company was much better.
3 weeks ago
Verified Customer
Review Source
George
Because it seemed to be well recommended. But we had an oven motherboard go bad, which meant they couldn’t repair it. We received a Lowe’s gift card for ~$900, but the replacement (same brand, size 27”, similar features) costs ~$3,200 at Lowe’s. So the replacement costs us ~$2,300! Or we get the much cheaper replacement, with few available alternatives to select from, instead. Neither solution is desirable and certainly wasn’t understood when we signed up. We even had a local appliance repair look at our ovens for maintenance and diagnostics before we signed up. So this really was an unexpected surprise. Sears Home Services would’ve fully replaced, based on our experience about 12 years ago (refrigerator). Choice offered absolutely no other options for us, not even a cash card that we could use at another retailer.
3 weeks ago Edited January 14, 2026
Verified Customer
Review Source
Dohn Glover
I was under the impression that when you say you covered an appliance that’s what you meant not decide your going to give $800 for a $3500 refrigerator… very disappointed in your service !!!
2 days ago
Verified Customer
Review Source
Lucille
Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.
3 weeks ago
Verified Customer
Review Source
Charmaine
Choice Home Warrantee has no apparent control over their contractors. They sent me a Plumber to replace my Water Heater and he disconnected the Humidifier and failed to reconnect it to the New Water Heater. I had to wait for Four Seasons to tell me that my Humidifier was not connected. Who does that ?? Is this plumber so incompetent that he forgot to re attach my Humidifier. And now I can get him to come back and finish the job that he was paid for. Good Services Plumbing and Excavation ought to change their name. And Choice Home Warrantee ought to see to it that their contractors finish the job. 9 times he's promised to return and complete the job and he hasn't made it here yet. And maybe the worst part is that Choice Home Warrantee is after me to renew my contract saying we'll give you 2 months free. How about just getting your contractor to finish this simple job ??
1 month ago
Verified Customer
Review Source
Blewett
I gave that score due to the fact that it was deserved due to almost a year to get an A/C repaired. I also gave that score due to the fact that you have canceled two of my requests for repairs.
1 week ago
Verified Customer
Review Source
Robyn Blair
Waiting to be paid can take a while. Never enough to purchase new or equivalent product. Service can take awhile for them to find someone to try and fix. Guess it would be worth it if you have a lot of things to break, but for money paid for warranty and amount of reimbursement was not worth it for me.
3 weeks ago
Verified Customer
Review Source
Tricia
When you say you are going to fix something but then tell me it will be a month before you will receive a gift card for it. And I have been without a microwave for two months and that you are not going to install and are home warranty company. I will never say nice things about.
3 weeks ago
Verified Customer
Review Source
Joleen
They will find every loophole under the sun not to pay for repairs. The service techs that they find to take the job are often incompetent. The good companies won't take the CHW jobs so you get stuck with whomever works the cheapest. Don't waste your money..
3 weeks ago
Review Source
Pamela Camper
I didn’t like that I had to call several times before I really received a response back regarding my claim. Also i didn’t like the offer amount to replace my refrigerator. Neither did I like the offer of a gift certificate from Lowes. When I did asked the customer service to escalate my claim. The representative Ms. Jones was very polite, but she stated that she has over 800 claim to resolve. That problem needs to be resolved because your customers are having to wait for 4-5 days for some type of resolution. Also I was told that my claim would be issued in a check . I explained to the resolution team that i pay monthly from my checking account. Why not send the payment back into the checking account. The answer was no we don’t do that???
1 week ago
Verified Customer
Review Source
Sue
When I originally signed up with Choice, I paid $1500 with the understanding that everything was covered once the coverage became im force
Well that was not the case. I ended up having to pay several hundred dollars for maintenance on my a/c / heater they covered a minimal amount. There were other issues that cropped up thar, again I had to pay more than I was given to expect when the warranty was sold. This last issue was handled correctly, and with minimal effort on my part. I still have very little confidence in Choice.
1 month ago
Verified Customer
Review Source
David
I was okay, until I had to place a claim. From this point everything went wrong. My washer broke down and I was told that I had to wait three to four weeks to get it replaced. ...My payment method had change and didn't make a payment in time,so after making the payment I was told I have to wait another 3 to 4 weeks, because they canceled sending the check. On top of that the amount to replace the washer was minimal.
1 month ago
Verified Customer
Review Source
Tom Jones
I have had nine contacts with your company, seven of them ended very poorly. If you truly want to know why I generously gave your company two stars, send me a number so I can call you to discuss or call me at 727-289-4546. I have tried to get in touch with a responsibly person from CHW without any luck. Expect to hear from someone with authority. Dr Thomas J.
1 month ago
Verified Customer
Review Source
Mattie
I only went with this company because they continued to reach out to us on several occasions and promised that would give the discount and the 1 month free...never happened! Also a lot of the contract is in tiny writing and they know people are not reading it, yes to our ignorance...the customers, but you just believe that most companies are honest
1 month ago
Verified Customer
Review Source
Gregory Nua, AS
I had a frustrating experience with customer support. My service requests went unanswered, and I was told they weren't covered, which was confusing. After a plumbing issue, the repair was done well, but they left a hole in my wall and refused to repair it. This has happened multiple times, and it seems they don't consider the full scope of the repairs needed. Overall, I'm disappointed with the service.
1 month ago
Verified Customer
Review Source
Douglas Nua, AS
I had a good experience with my refrigerator repair; they handled it promptly. However, my plumbing issue was a nightmare. The technician barely looked at the problem before leaving for vacation, claiming it was tampered with, which was untrue. Choice Warranty refused to cover the repair, forcing me to pay out of pocket for another company. Disappointed!
1 month ago
Verified Customer
Review Source
Matthew
I like the idea of having a home warranty, and Choice Home Warranty is outstanding at taking my money every month, but a claim takes forever. I went a literal month without hot water and then decided to fix it myself. Submitted a claim for a dishwasher and still has not been fixed. The technicians for both claims make an appointment, then cancel, then set another one, and cancel. I realize that it is the companies that Choice Home Warranty chooses and not the actual warranty company, but they are the ones overall in charge. I pay monthly, and if I would have been in a year contract, I could not have dropped them and been stuck. I am waiting to get my dishwasher repaired, then see if I continue with Choice Home Warranty or not. Paying monthly, I have that choice.
2 months ago
Verified Customer
Review Source
Malcolm Yokota
CHW was the only company that gave me a discount on each service call. I have tried to make 4 claims. Only successful 50 percent. CHW will NOT repair a refrigerator ice dispenser.
3 weeks ago
Verified Customer
Review Source
Ramah
Everytime I've had to use my home warranty, there are a bunch of stipulations thatcauses it not to cover anything or things aren't up to code and I have to pay a lot of money plus service charge.
3 weeks ago
Verified Customer
Review Source
Norma
It came with a home purchase. When you contact them they don't listen well and setup appointments when they've been told you will be out of town. I called the company doing the repair and made the appointment myself .
3 weeks ago
Verified Customer
Review Source
Maria
This is the 2nd time you haven't helped much with my claim. When I contacted you, I indicated the seals on the fridge door also needed replacing, but that was not authorized. Last claim you didn't pay anything on the garage door. Please cancel my contract & I will put money away for anything that needs fixing in the future.
1 month ago
Verified Customer
Review Source
Albert
I am very disappointed with Choice Home Warranty because when I start with them my service fee was less than $100 that's why I chose them but when I was able to use them they went up to the $100 without letting me know. Thinking about canceling.
1 month ago
Verified Customer
Review Source
John
Grandfathered in. Stuck with it because it was decent. Customer service, coverage, fees and other factors have declined some. It's the better of the two companies I use for my properties, but I am still looking for an alternative moving forward.
1 month ago
Verified Customer
Review Source
Alvin Nua, AS
I had a frustrating experience with my appliances. My clothes washer wouldn't shut off, and getting a hot water tank fixed took an incredibly long time. I was switched between multiple technicians, and ultimately, I had to handle the repairs myself. Very disappointing service overall.
1 month ago
Verified Customer
Review Source
Anonymously Nua, AS
I had a frustrating experience with Choice Warranty. The plumber they sent barely looked at the issue before leaving for vacation, falsely claiming the problem was tampered with. When I called to dispute it, they refused coverage and insisted I pay out of pocket for another plumber. Overall, very disappointed with the service and response.
1 month ago
Verified Customer
Review Source
Perry
I was very happy at first because they contacted me set up an appointment and he showed up and I was tickled to death with the time that it took. However, he said he would have to order parts which he did and said he’d be back once he got the parts in. Well, now it’s been 234 weeks. I don’t even know how long it was and he’s never showed up. We’ve never got a call and we don’t know anything about our refrigerator so y’all have Only to go up as far as to get a good rating for me.
2 months ago
Verified Customer
Review Source
Peter and Teresa D\'Asaro
The refrigerator finally got fixed Saturday November 29th. I had to call four times to get answers when would they show. Had to order part and when I called they said part was in. Sunday November 30th a code showed up so I called them today to ask them what does that mean is it safe. Refrigerator is working just need answer. Will call Choice Warranty tomorrow to see if I can get answer. I understand it’s was during the holidays it took 21 days without a refrigerator. I couldn’t have Thanksgiving at my house but although I’m thankful to have family.
2 months ago
Verified Customer
Review Source
Jasmin
I would give you five stars if the plumbing company you guys used was decent. Plumbers electricians and beyond came to my home and did an awful job. Left an open wall with a leaking pipe. I had to hire someone on my own to come correct what these plumbers did. you should really consider changing your contract with the plumbing company you have now. If you need more information, I will be happy to discuss with you.
2 months ago
Verified Customer
Review Source
Lorna
We paid extra for our salt water pool system to be covered, our heater has always been well maintained but is over 20 years old - a plastic cap, which was old and now brittle, came off and they claimed they would not cover this as they said it was not normal wear and tear. It was absolutely wear and tear, and I had two pool technicians say so, including their own technician they sent over ! They said they didn't care how many technicians said that, they would not cover this. Then I said I paid over $3500 for this home warrantee plan and she snapped back you'd had more claims then that! NOT MY FAULT, and is that the reason they don't want to cover this claim, it certainly looks that way - we are taking this to arbitration. They are not covering the heater which is absolutely covered in our contract
3 months ago Edited November 8, 2025
Verified Customer
Review Source
Rose
They were pretty good on some repairs and a huge nightmare on others. I do NOT care to use them again as they put me through at least 4 horrible experiences including my last teair. They scheduled me 2 weeks out and then did not show. Then the company had no ticket gor the tepair and Choice put me into forever review until they reported the repair as completed when no one ever showed up to do the repair while Im out of the country. I e had to pay a lot of money for a maid service to take my Airbnb laundry to a laundromat because my dryer was never repaired!!!! Who needs this kind of hassle. The year of hell they put me through for my shower controller lost me a months rent $3000 and a lost tenant and a yeat if hell while I was traveling the world. They never fixed it and I had to hire my own olumber to finally replace the faucet that one of their 7 plumbers they sent over 1+ year broke!!!! Who wants this in their life???? Not me!!!!
3 months ago
Verified Customer
Review Source
Alan Nua, AS
I had a frustrating experience with the warranty service. Each time I tried to use it, they always found excuses to deny my claims. It was disappointing and left me feeling unsatisfied with the overall service.
1 month ago
Verified Customer
Review Source
Scott
I filed a claim on a thermostat, they found service technician and the deductible was supposed to be $75 they told me to pay him and they charged me 75 plus tax. Also they would not cover the thermostat that the technician said was not working like it should.
2 months ago Edited December 9, 2025
Verified Customer
Review Source
Jessica Perry
They partner with vendors that don’t follow up on their work orders. They ask you to get the parts from your appliance vendor if it’s under a manufacturer’s warranty knowing the vendor won’t send you the parts. They will try to get out of fixing an issue if they feel it happened before you got coverage; when there is no real way to tell.
2 months ago
Verified Customer
Review Source
Wanda Pierson
Disappointed with handling find my refrigerator issues. It was unreal. Your attempts at repair and terrible customer service. I lost a lot of food and a lot money buying ice and coolers. Then, I just bought a new refrigerator.
2 months ago
Verified Customer
Review Source
Larry Meints
They are relentless on trying to sign you up. I had roughly 10 months left on my warranty with them and they were already trying to sell me another one. I also have a dryer that keeps breaking down and I alone already spent over $500 on covering service fees and had to call in another appliance guy to fix what they don't cover.
2 months ago Edited January 1, 2026
Verified Customer
Review Source
Jeff Sawyer
They are suitable for routine tasks, such as a plumbing leak. However, for expensive items like A/C work, they will avoid addressing the real issue of replacing the coils (which have a known leak) by simply recharging the freon and hoping the problem goes away. This has happened to us now four times (for $75 per visit).
2 months ago
Verified Customer
Review Source
Iruthia
I was excited to get CHW but now I am unhappy, dissatisfied and disappointed as my monthly rate was increased and service call rate too was increased without notifying me. I tried calling resolutions but NO RESPONSE!
I am now negotiating with AHS.
Thanks
2 months ago
Verified Customer
Review Source
Lawrence
I had our A/C unit replaced in 2020-21 time frame and every year after that we filed a claim due to the unit freezing. Choice took care of it each time. this year in July and now in October they say it's under manufacture warranty, when informed it was a leak in the coil now the refused my claim for repair, a twelve hundred dollar bill which I paid
3 months ago
Verified Customer
Review Source
Dan
UP TO NOW SERVICE AND REPAIR HAVE BEEN GREAT. WITH THAT SAID: I HAVE A DISHWASHER THAT THE REPAIR PART IS NO LONGER AVAILABLE, SO REPLACEMENT WAS ISSUED IN THE FORM OF A GIFT CARD IN THE AMOUNT THAT WOULD COVER DELIVERY, INSTALL, REMOVEL OF UNIT, A BUCKET, SCRUB PAD,DISH SOAP. WON'T COVER EVEN 1/2 THE COST OF A REPLACEMENT UNIT. "REPAIR OR REPLACE" SHOULD MEAN IF CAN NOT REPAIR, REPLACE THE UNIT(THE EXISTING UNIT IS INSTALLED THUS INORDER TO REPLACE THE UNIT MUST BE REMOVED AND REPLACED INCLUDING INSTALL, DELIVERY AND REMOVAL SHOULD BE SEEN AS PART OF THE REPLACEMENT PROCEDURE !!!
3 months ago
Verified Customer
Review Source
Lynn
They were highly recommended to me. The person who recommended cancelled their contract, and I understand why. It takes much to long for them to find a contractor in Paducah. Contractors I spoke with, and paid out of my pocket say it’s b/c they don’t make good on their payments, they expect too much ip front work, and are difficult to work with. They offer reimbursrment, but contractors don’t want, or have time to send info to Choice Warranty and then have to come back to do my work. In a couple instances I just paid myself.
3 months ago
Verified Customer
Review Source
C
Tech did not do a very good job. Replaced vent fan and didn’t cover access properly.
1 day ago
Verified Customer
Review Source
Donald
I filed a recent claim. When I pick the item I wanted to file a claim on. It asked what the problem was with the item. I picked from the dropbox the light of the refrigerator. Come to find out I paid a service fee for the guy to come check out the light in the refrigerator. and Choice denied the claim because it wasn’t a mechanical fix. But their excuse for denying the claim was stating that it didn’t show to be damage from wear and tear. They shouldn’t have had it in the drop menu of the appliance I had picked. Because then I wouldn’t of wasted my service fee and file a claim. they wanna argue when you talk to the case manager that is not in the policy to repair items that are not mechanical.
4 months ago
Verified Customer
Review Source
Susan
When I bought these policies (4 policies for 3 years), I was told that you had many repair people in our area. Everytime, it is either a long wait for you want me to find someone. I bought these policies because we don't want to find people and get whatever need to be fixed done as fast as possible. I have been told by service people that they don't like working with you and I can't wait to get an authorization because the repair people don't want to wait. If your company wasn't so hard to approve, it would be different. We have had Old Republic for years and they are great. They will approve and get people out fast and will replace if needed...not just give a gift card for less than the product is worth.
4 months ago
