Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Charles Allentown, PA

I placed a claim based on my heat pump semi annual checkup by Jack L stating the eev board needed to be replaced. The claim was denied : it has been determined that moisture and water damage caused the main control board to short out, resulting in failure of the secondary control board. This failure does not constitute normal wear and tear. I appealed since my service man did not see any evidence of water etc. The appeal was denied and i had the board replaced. I have the board in my hand and visually it looks new. Thie board was previously installed about 5 vyears ago by Jack L. There was no evidence of moisture, the capacitor was in spec (it was also replaced a few years ago by Jack L). This outside unit had the original documentation about unit stored in this ouside unit since the date of original installation. Paper had no evidence of moisture and per service man was proteced it this outside unit. It appeared your insurance was looking for a way to deny claim so I had unit repaired. Did not give me good feeling about this insurance.

1 day ago

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Quahana Saint Louis, MO

CHW was included with my new home and spoken of positively by my realtor. However I have come to realize, it is just like all the others. There is little compassion or understanding shown when presented with an issue, namely, paying a $75 service fee for the same issue twice in one week when it could have easily been resolved with one. Instead, I received a rude, rote response as if read off a cue card. 60 days later the same issue and yet another $75 service fee I had to pay. The issue is resolved thankfully, but I'm not particularly happy with CHW. It is a needed a service and they bank on that.

1 day ago

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Jackie And Sherman Smith Columbus, OH

I really like the technician that came out here. He was very knowledgeable, professional and kind what I don’t like is we had to pay $100 for a service coffee and then they decided on replacement instead of repair only gave us about half what our unit was worth and I am still waiting on it. They tell me 30 days do not like that not fair to the customer at all. As I said before, the customer pays a substantial amount for the home warranty in the first place, and then we pay another substantial amount for a service coffee. We should not only be given half of what our units are worth and then be made to wait 30 days to get one.

2 days ago

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Samuel Jackson, GA

I’ve been a customer for a long time. Whenever I call for service now they require a payment for the deductible before anyone is even dispatched. I comply with the requirement which was implemented during my contract. However, when an appliance that isn’t repairable they make you wait up to 30 days for payment to get a replacement. They advertise protection from repair costs but what’s the point to have the warranty if it doesn’t pay promptly leaving you without a covered appliance.

2 days ago

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Wynell Thomas Cave Junction, OR

I did'nt like that I was told I could find my own company to repair my heater. I paid you a yearly fee plus 75 dollars to the repair company. I was under the impression that was what I was paying you for. You finally did find a great company to solve my problem. I would highly recommend 3 Sons HVAC and you should use them for this area.. Hopefully my next will I will get better service.paid you to find a rep

3 days ago

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Bruce Lesiewicz Harvard, IL

You did not tell me every claim Is 100.00,and theni have to pay almost 1600.00to sears when they finally take the job 2 weeks later with no heat ,or knowing what's going on.O hired you choose not some one else.You make it seem easy but don't really explain to people.

1 day ago

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Robert Boca Raton, FL

Your service people come after a long window to come and a whole day to arrive. When here he has no idea of the problem and then they leave and order necessary parts and another week goes by and another day with 12 hour window

1 day ago

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Donald Lawrenceville, GA

It seems that nothing they send people out to fix is covered and I end up paying for the visit and cost to repair. The amount of emails I get, 3 a day, is crazy. They offer huge discount but I can’t use them because I’m already member.

2 days ago

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Wanda Carlsbad, CA

I canceled the appt with Sears since they weren't going to come out for more than a week. It was in the 100's% temp and I couldn't wait that long. I was able to get someone to come out the next day and my unit was fixed. Could you reimburse me for any portion of the bill?

1 week ago

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William Mercer, PA

I purchased Choice Home Warranty to help defray the cost of replacement appliances. When I put i a clame for a cloths dryer, it cost me a $100 house call and was told it needed to be replaced, as parts were not available. My understand ing of replacement of comparable value from Home Depot costs $769.00, Home Choice told me comparable drier was only $348.00, from any reputable appliance dealer, I am still waiting for a check and it's been 2 weeks. That is not how I understood this insurance works, Furthermore the fine print states the maximum coverage per year is $3000. So a comparable heat pump replacement wouldn't, even cover half of a new one. So am I happy? It's just short of a scam.

4 weeks ago

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Tammy Haysville, KS

Refrigerator not working. Took two weeks to find a technician for a non working refrigerator and then three more weeks to get a gift card for replacement . That is not very timely in my opinion.

1 day ago

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Melvin Oakland, CA

They will replace your appliance if it goes out. However, the bulk of the cost is in the labor to replace the appliance. If your water heater goes out, you’ll still need a few thousand on hand to replace it.

1 day ago

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Karl Kansas City, MO

Plumber that came out nice as can be, but price gouged me and didn’t provide invoice- no help with Choice Home Warranty disputing work rejected. Will only use because warranty came with home purchase

2 days ago

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Nick Bristol, TN

I wanted some reassurance that a catastrophic failure of a large appliance like an HVAC unit wouldn't catch me completely off guard. However, the time it takes for repairs is unacceptable, the company makes their own determination of what caused a failure instead of listening to the professional they sent, and the apparent cap that was not disclosed at the time I was looking into the contract would not even cover the cost of a replacement unit. For small issues I would consider it beneficial, for a large problem I would expect the warranty to be a let down.

4 weeks ago

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Leah Petschen Cottage Grove, MN

The most recent time I worked with Choice was due to my refrigerator leaking. I put in all the information I had which is that it leaked and made a puddle on the floor and Choice sent out a Whirlpool technician. It ended up being a leak in the supply line so that technician could not do anything. When I reached back out to Choice I was told that because I didn’t put that it was the supply line and they sent out a refrigerator tech, I would have to pay the service fee AGAIN to have someone else come out and fix the line. I’m not a professional and had no idea what was leaking. Choice should have then sent out someone else to resolve the issue when the first person couldn’t. Not very happy. We ended up getting it fixed ourselves.

1 month ago

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Bruce Moreno Valley, California

I started out very happy and satisfied with Choice Home Warranty but in the past year they have gone down hill. Last October my refrigerator/freezer stopped working and I called for repairs. The first issue was that they could not get someone to even look at it for 3 weeks. This was bad and when the repair person did come he told us he needed to order a part that would not arrive for 2 to 3 weeks. ( it took 25 days) then we were told there was a second part that was needed so it was wait some more. All this time we had an appliance that was keeping a temperature of 67 degrees and I was having health issues which got worse as we went along. We were living out of 3 ice chest which did not keep food very well and was costing $10 a day for Ice. We finally went out and bought a new refrigerator so with the cost of the fridge, daily ice purchase and food spoilage we spent over $2000 and couldn't even get comments from the company. so our warranty didn't do us any good. Then we had a leak and clogged drain in our kitchen sink. The repair person was there in 3 or v 4 days and cleared the drain and partially fixed the leak but stopped short because the warranty company would not approve the full repair claiming that it was caused by improper setup. The problem is that a while back when the garbage disposal was replaced by the warranty company the unit was a different size and the pipes did not really fit properly. Rather than fix it right they took a short cut and left the pipe just barely long enough to connect and over time it just pulled apart. So the new plumber could not fix it properly unless I paid for the needed repair out of pocket. This is why we bought the warranty in the first place, to avoid large out of pocket expenses.

1 month ago

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Verified Customer

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David Boulder Creek, California

I'm not impressed so far with Choice. Beginning to second guess my decision to change warranty companies. 2 and a half weeks to repair my toilet, that's ridiculous. What would happen if my stove, refrigerator or dishwasher broke down. August 25th received email pertaining to service company coming out to look at toilet and figure out what was needed to repair, called to confirm date and was told they didn't have a dispatch order. Second email was to inform me when they were coming to repair the toilet, called to confirm and was told by the service company that the date Choice gave me 9/4 wasn't doable because they were closed because of Labor day weekend.

1 month ago

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Steve Lees Summit, MO

They are supposed to be one of the best, so far im not impressed, been trying to get a repair done on my frig, for 5 weeks. Still not done or any updates, not happy at all

18 hours ago

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Vivian Fairborn, OH

I thought I would get good service, but I was called a few weeks ago and was supposed to hear from someone about my dryer, and I have not heard anything since. Is this the kind of service I can expect b/c I am not happy.

1 week ago

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Kymber Lei Houston, Texas

Don’t like the increased technician visit fee, especially since I wasn’t notified about it in advance. Additionally, what I was told would be a covered service was only compensated at less than a quarter of the amount quoted by the tech. So I essentially threw away $100 for the tech visit since I wasn’t prepared to pay $1,500 for a leak that should have been included in my warranty.

1 week ago

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Jobil Winnetka, IL

some good some bad. Initial servoe was okay albeit delayed. The followup was very lo ng while my sink leaked and ended up spending a lot ultimately with no response on the replacement Groh facuet that broke. Ended up going to a separate plumber and paying out of pocket.

2 weeks ago

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Ronald St. Louis, Missouri

Seems like at the end of the day they really don't care about your situation or the companies that jump on your claim. Like Sears they grab every ticket they can and just tell you it will be 2 weeks. When you tell choice you need another company they don't care wait 2 weeks without a ac unit in the heat of summer with 2 small children. I asked for a certain company that already knew what was going on but now I got Sears instead found out my fan motor

1 month ago

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Brenda Georgetown, Texas

We have had fairly good responses from CHOICE Warranty office. However, our last claim wish there was the garage door not working has been a disaster. It has been almost 3 weeks since the guy arrived and fixed it up. It worked for two or three days and then went on the blank. We are still waiting for someone to come and finish the job where you have to get out of the car every time we want to go in the garage and open and close the door it’s not easy for me. I’m only 5 foot tall. The service has been appalling today. When I called to ask why we had been put back to September 2, I was told because the guy had decided to take some days off just totally inefficient and unsatisfactory.

2 months ago

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Brian Nashville, Tennessee

I choose Choice because it was a better monthly. Biggest mistake!!! Choice home warranty SUCKS. I had a water leak and the plumber wasn't allowed to take the mirror off the wall to fix the leak. Instead they wanted a restoration company to bill my homeowners insurance. A guy I meet came over and fixed the leak. Within 15 mins he was in and out still isn't leaking. Now here is the Choice home warranty fraud. My AC Stopped working in late May I believe. Choice sent a guy out. I paid. The AC worked. In three weeks it quit working again. Another $100 for the next guy they sent out. Thursday July 2. He said the ac was wire wrong

2 months ago

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Alfonso Buda, TX

The repair/replacement allowance per claim (even at the higher tier packages) is minimal and usually only covers the basic maintenance.

2 days ago

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Suman Roseville, CA

The response was prompt but the unit was not replace and a very small amount off $272 is offered which does not cover even installation cost of a new dishwasher. I have still not received the check.

3 weeks ago

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Patrick Bakersfield, CA

Not my choice. Insurance was decided in escrow. They tell you they are coming at a certain time, and never show up. Been waiting for 2 days now and nobody comes or calls

3 weeks ago

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Susan Ashland, Kentucky

When they could not fix my free standing oven, they offered my 450.00. This is no where near the cost of replacement. I tried to appeal, but they did not have any desire to negotiate the replacement cost. i was only offered this or nothing. The customer rep was not helpful and not nice.

1 month ago

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Sarah Cambridge, Kentucky

Could not get specific answer or help! Repairing water line leak required cutting through drywall to get to the line. Repair if drywall should be included with original claim. It is being treated as a separate claim and has been denied!’

1 month ago

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Jennifer Los Angeles, California

We got the warrenty with our home purchase, took them 42 days to fix our air conditioner during the hottest month of the year. Ghosted me when I reached out and when I did get through to someone nobody actually helped. Did eventually get fixed just in time for autumn...

1 month ago

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Robert Whites Creek, Tennessee

I've been waiting weeks for them to get the parts I had to personally pay for, which is okay, this project has taken weeks to resolve with multiple appeals and the end is nowhere in sight. I'm 74 years old and in Tennessee without air conditioner. I believe a 2 star rating from me was more than appropriate.

1 month ago

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Jenny LInich Fort Mill, South Carolina

I have had a Choice home warranty on my rental property for abour 5 years. It is a 36 year old home. I had several claims over a 2-4 week period. They agreed to address the microwave by sending me a check that did not cover the cost of an inexpensive mircowave plus installation. They agreed to replace 2 of 3 things on a plumbing claim and added one thing that was not requested. The techinician was late and missed the first appointment. Neither he nor Choice could answer my questions about what fixtures would be supplied. I asked for a different technician. That claim(submitted 8/19/26) is still not reolved.They denied the claim on the door of the front load dishwasher. After working fine, it was opened and the top hinge broke. They said "Your policy provides coverage for failures that are the result of normal wear and tear. Failures that occur due to abnormal operating conditions or catastrophic events are excluded from coverage." The tech said it was normal wear and tear. The Choice rep argued with me that it was damaged or else how would it have broken, then asked me to tell her the difference between damaged and broken. One of the 3 parts needed is no longer made and I think since they couldn't fix it they didn't want to replace it.

2 weeks ago

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Scott Anaheim, California

Well, I did appreciate the fact that I could get a call back since the wait time to talk to somebody was over 20 minutes so that was nice. However, the person I did talk to I could barely understand so I’m assuming they’re offshore somewhere and then I was told I waited too long to submit the problem and I had to pay for it all again, although it is the exact same issue letter for the same but yet I gotta pay again because I went on the date all in all I like the service will keep it. It’s helped us. This was a bad interaction. It doesn’t show well for the company.

2 months ago

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Lorraine Hicksville, New York

Lately the service has been bad. I had a hot water tank that burst- didn’t get a call back for 5 days - got my own plumber and Choice gave me nothing. Spent over $2,000. That is unacceptable/ can’t have a burst tank for that long. Prior to that a plumber from choice came to fix pipe for dishwasher- he took apart my sink and said he could only do it if I paid him $150 more. Again unacceptable

2 months ago

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Karen Orlando, Alabama

I chose ( unwisely) this company because of their advertising which I found out when I really needed them that it was ALL A LIE. when something needed repaired, they were par with this industry. Their claim that they'll replace the appliance if it can't be repaired is nothing but BS. They don't. They will offer a gift card or check for just about HALF OF WHAT IT COSTS TO REPLACE. You're responsible for the rest. My washer went out. I called. It needed replaced. They offered me $406. The TOTAL COST TO ME was $ 789! When I called to dispute I was told basically that I was the one that didn't know how to interpret their advertising. I'm not stupid. I interpreted the way any logical person would interpret their advertising. I also pointed out this and was pretty much laughed at. My contract is up with them in October and I CAN'T WAIT!

3 months ago

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Charles Waxahachie, Texas

We were looking to provide a home warranty service for a Christmas present for our son last year. After some research, my wife suggested Choice. So on 12/17/2025, we purchased the warranty for our son, with an effective start date of 01/17/2026. Although we were with American Home Shield, with a pre-paid warranty until 05/01/2026, we decided to switch to Choice with a start date of 05/01/2026. To get the negotiated price, we had to pre-pay the annual premium. As it turns out, Choice started our warranty service on 12/17/2025 with an effective start date of 01/17/2026, losing four months of coverage because we still had AHS coverage. After a fight, we still lost one month. We filed a warranty claim in June for an hvac valve replacement which they only partially paid. Not encouraged to renew.

3 months ago

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Claudette The Colony, Texas

I had an issue with my air conditioner unit. I gave the claims rep the brand and model of my unit. The HVAC person they sent didn't know how to work on that brand, and he called it a "Fancy thermostat." He told me I needed to contact Choice, give them the brand name (again), and ask them to send someone more experienced to work on the top-of-the-line TRANE system. The next day, I received a call from a 2nd service person telling me he was en route to my house. I asked him if he knew how to work on a TRANE system, and he said, "No." After that, I contacted a service person on my own, whom I also had to pay. My issue was 2-fold. (1) I was charged a $100.00 deductible, and (2) I didn't get service. A representative told me they wouldn't credit my account or reimburse me the $100. Even though they never sent the correct service person out. That is NOT a company I want to renew with. This is my first year with Choice and my last. 1st impressions are lasting impressions.

3 months ago

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Dennis Liberal, KS

It took over a month to locate a Vendor to install two light fixtures in my Kitchen. That's just not satisfactory.

2 days ago

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Burton Maple Hill, NC

It has taken over 2 weeks to get my dryer fixed and I'm not sure how much longer it is going to take..

2 days ago

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Don Plano, TX

Filed a claim w CHW 4 weeks ago to fix my refrigerator. 4 weeks later same issue on same refrigerator. Do they really vet the repair people? Not happy.

3 weeks ago

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James Seabrook, TX

I bought it a few years ago. Now they are refusing to cover my costs. And their "cash out" thing is a joke! As soon as my coverage ends, I'm outta here.

3 weeks ago

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JOHN White Lake, MI

I don't understand when I was told that it was covered as long as there was no modifications and yet I had to pay $105 more to have it reassembled something you took apart

4 weeks ago

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Shirley Clinton, Maryland

I was sent CSA plumber who didn’t want to do anything but collect the $100, I called another plumber (KC Plumbing) and he just snaked out my pipe. The next time I would like to use this company going forward.

1 month ago

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Barbara Phoenix, Arizona

I expected more would be covered. I’m also afraid to file a claim, pay a tech and find out it’s not covered. Very unhappy. Have things I need fixed but can’t afford to be told they aren’t covered.

1 month ago

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Fred San Bernardino, California

Would never enroll in this program again, vendors that are dispatched are either 0 star or 1 star rated. Overall poor service. Put the money in a separate account and use it for repairs.

1 month ago

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Michael Lake City, Florida

we are still waiting for service Do not know if we will be keeping your service. You need to find better companies to do work for you. Not to happy with last two companies you sent us. Micheal Murrey

1 month ago

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Larry Gragg Cornelius, North Carolina

Had to order part and it’s taken over a long time and repair it is not yet done soon it will be two weeks without microwave also technician does not speak English so hard to communicate

1 month ago

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Allison Jones Cypress, California

Terrible service. Slow response to problems with incompyent service providers. Refusal to pay for more costly service by refusing to acknowledge the reason an appliance failed.

1 month ago

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BettyandRon Elk Grove Village, Illinois

I had to wait for over a week for a technition to come. He was not told what the issue was from choice and I had an additon two more calls till the issue was resolved. The washer had to be pulled out from its location next to the dryer and now both of my machines are not level. I left a message for the technition, but he has not returned to level the machines which are bouncing around all over the area when in use.

3 months ago

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Cindy Davis, California

We had one claim for a washer, and that company was outstanding.In every way, we have another claim.Now that's probably nearing our thirty day time limit that we have been in contact with Choice multiple times and we're not getting any responses, it's a plumbing issue that they did not have access to, but we've told them now we've created the access , and we need the plumbing pipe fixed. But still , we're not hearing back from Choice or the plumber , I don't know what it's gonna take to get this finished.

3 months ago

Choice Home Warranty Reviews

Summary of Reviews