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National Debt Relief

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8.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 23rd, 2025

National Debt Relief is one of the largest debt settlement companies in the nation. Its goal is to help clients re-establish financial stability and peace of mind in the least amount of time possible.

The company works hard to ensure a positive experience with proven results through education and individual customer care. It has a $7,500 minimum debt requirement.

National Debt Relief wants individuals to achieve freedom from financial debt by receiving debt reduction services and financial consultations so that they will stop drowning in debt and will continue to live debt-free.

Many debt relief customers frequently complain about always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, fees are relatively low (18 to 25 percent of total enrolled debt) but are slightly higher than the industry average.

The company has quite the record of settling debts between 30 to 50 percent less than what its clients owe.

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The Good

  • National Debt Relief Cost
  • Great Service and Settlement Program
  • Referrals For Debt Consolidation
  • Other Types of Debt
  • Industry Accreditations
  • Money-Back Guarantee
  • Availability
  • Additional Services

National Debt Relief Cost

Positive National Debt Relief reviews indicate that NDR has a low cost (18-25 percent of total debt) with no upfront fee, which is one of the reasons some customers love the company. National Debt Relief works with all unsecured debt and some cases of student loans. 

Many debt relief companies may not be able to help with student loan debt, so it's unique that National Debt Relief helps with this on a case-by-case basis.

If a customer enrolls $100,000 of debt in NDR's debt settlement program, the company can generally cut the debt by 50 percent, making your debt $50,000 instead of $100,000. If you add on the 18 to 25 percent cost for NDR's debt settlement services, you'll pay between $68,000 and $75,000.

Customers should be aware that cost is difficult to forecast because of the variables of each individual financial situation. To accurately measure cost, company employees must take into account the determination of the creditor, the customer's credit score, the amount of debt, and state laws governing percentages that can be charged.

Approximate cost is usually determined in a free, no-obligation consultation with a debt expert. By law, no debt settlement company can charge upfront fees. Instead, payment isn't required until after debt is settled. Most companies allow a monthly payment plan, as is the case with National Debt Relief.

Potential clients should take advantage of the free consultation to learn about specific cost information for their situation.

Great Service and Settlement Program

National Debt Relief offers great features including:

  • 18-25 percent fees (competitive within the industry)
  • Consultations with no fees attached
  • $7,500 minimum debt required (industry average)

Past National Debt Relief clients have indicated that they appreciate the transparency offered by the company, the speed of debt resolution, reasonable costs, and professional level of support. Additionally, some reviews from former National Debt Relief customers who had canceled their service mentioned receiving unexpected refunds.

One recent National Debt Relief review mentions that with the help of NDR, "two settlements have been reached which leaves only three more to go." NDR clearly offers an impressive settlement program for clients.

But how exactly does the National Debt Relief program work? The debt settlement program or settlement process is three-way; it involves the debtor (you), the settlement company, and the creditor or creditors.

With NDR, customers can expect to settle any type of unsecured debt (student loan debt, medical debt, credit card debt, etc.). Unsecured debt does not have any property attached to it as collateral (such as home loan debt or car loan debt).

It is important for customers to carefully monitor their credit score and credit report. Note that the nature of debt settlement will involve moderate to heavy penalties on your credit score.

Debt settlement companies generally have clients stop making payments so that the lenders become more willing to start debt negotiation. Stopping to make even minimum payments will affect your credit.

Instead, clients pay money into a savings account each month. The money in the account will be used in the settlement agreements with creditors. Once the debt is settled, the client's credit report will show that the debts were settled, not paid in full.

Many settlement companies, including National Debt Relief, do not provide credit repair or credit monitoring services.

Those considering a debt settlement program should be aware that loan forgiveness counts as taxable income. It's important to be prepared to pay taxes on forgiven debt when going through the process.

The challenge for the settlement company is to weigh the debtors present and future financial situation against the patience and requirements of the creditors. The fact that NDR is generally providing quality customer service while navigating the testy relationship between the creditors and debtors is significant.

Those with credit card debt, medical debt, and unsecured loan debt will find that NDR understands how to get ahead of creditors.

Referrals For Debt Consolidation

There are two debt solutions in the debt relief industry: debt settlement and debt consolidation. Sometimes a debt consolidation program is really a debt management program. In these programs, a debt counselor helps clients create a repayment plan and stick to it. A repayment plan may include a strategy like finding ways to save more money or increasing your monthly payment toward one or several debts to reduce the amount owed faster.

If National Debt Relief discovers that its settlement services aren't right for you, NDR will refer you to Liberty Lending for a debt consolidation loan.

The difference between a good debt settlement program and debt consolidation loans is that a consolidation loan will weigh less heavily on your credit report because you pay the debt in full while debt settlement will aim to settle your debts at a fraction of the total money owed (sometimes as low as 30 percent of your total enrolled debt).

For debt consolidation, the company puts all of your debts into one monthly payment and tries to negotiate lower interest rates with debtors, making it easier for you to track and pay your fees.

This tactic of handling debt is also referred to as a debt management plan or debt management program. These terms are more accurate because most consolidation companies help with debt management and do not offer consolidation loans to their clients. Debt management programs also offer clients counseling services which can help them avoid future debt problems and minimize unexpected financial hardship.

However, some people are in too much debt to use debt consolidation programs; this is the reason for debt settlement plans. If you decide to settle your debt instead of figuring out a payment plan, National Debt Relief is a good option.

The debt settlement fees from National Debt Relief (at 25 percent) are slightly higher than typical fees in the industry, but if the National Debt Relief program can get your fees down below 18 percent (a low among industry fees), you should consider using its debt settlement services.

In your search for the right debt management company, be sure to give lower fees a high priority. However, it is important to take into account how much NDR can lower the total debt from your creditors.

Creditors have been known to settle with debt settlement companies for around 30 percent of the total debt amount. To figure out how much this will cost the debtor total, you must add the company’s fees (around 18 percent) to the debt settlement amount (between 30 and 50 percent). This means the customer will likely pay around 50 to 70 percent of the total debt amount.

Because National Debt Relief refers clients whose financial situations are better suited to consolidation, potential clients can trust National Debt Relief to put their interests before its business interests.

Other Types of Debt

National Debt Relief focuses on helping customers in trouble with unsecured debt creditors, like credit card companies, but also some forms of debt as well, including private student loan debt, which is rare in this industry.

Many debt relief companies work solely with customers with unsecured debt. Additionally, the company claims to offer debt consolidation services (which do require higher credit scores), another rare occurrence in the debt relief industry.

Once NDR identifies a customer's type of debt and verifies that it can help with that specific problem, the customer will open a special savings account in their name. Instead of paying your creditors, you will deposit your money into this private savings account. These funds are then used to pay the settlement.

Industry Accreditations

Another great part about National Debt Relief's service is their industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). National Debt Relief is also compliant with the Federal Trade Commission (FTC).

These accreditations help legitimize the organization and ensure debt settlement companies follow consumer-friendly best practices.

Money-Back Guarantee

A money-back guarantee is a must-have in the debt settlement industry. National Debt Relief offers a 100 percent money-back guarantee. Companies offer money-back guarantees and take preventative measures in order to lessen the risk you take.

The fact that debt relief companies rarely guarantee a time or price range for settlement negotiation makes customers a bit hesitant.

To combat this, most debt arbitrators will check your credit report and ask for income information in order to ensure more accurate rates.

Availability

National Debt Relief's debt settlement and debt consolidation services are available in 41 states and territories, a higher availability than most debt relief companies. The company is not available in Connecticut, Illinois, Kansas, Maine, New Hampshire, Oregon, South Carolina, Vermont, or West Virginia.

Additional Services

National Debt Relief provides additional services for those customers who would be better served by not using debt settlement. Some customers would prefer debt consolidation, bankruptcy, credit counseling, or simple financial education services. Of course, if one can get out of debt on their own, one should try to do so.

If a customer needs help deciding whether bankruptcy is a good option (and whether to file chapter 7 or chapter 13), National Debt Relief will counsel customers on the right path forward.

The company also provides extensive financial education services to help you stay on your feet after you get out of debt.

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The Bad

  • Short Time in Business
  • No Permanently Assigned Representative
  • Few Additional Services

Short Time in Business

One concern with National Debt Relief is that they have only been in business since 2009. While this is not a major problem, it is shorter than many competitors. For example, Freedom Debt Relief has been in business for over 20 years.

Additionally, the company has only been offering in-house debt settlement services since 2017, so you might not be able to deal with as many debt settlements experts at NDR as opposed to other debt settlement companies (the same goes for the company's debt consolidation services).

Usually, when customers approach the debt settlement program, it is with reluctance, poor credit scores, and few assets; this means that those with high credit card bills or medical bills are risking their credit scores on a company with lower experience than other debt relief companies.

However, those in risk of bankruptcy are still better off with NDR, as credit scores usually bounce back faster following debt settlement as opposed to the increase of credit score following bankruptcy.

No Permanently Assigned Representative

National Debt Relief does not have one representative assigned to each individual client's case. This can be frustrating for those who call in to talk about their situation with creditors or to view case information because they will often talk to a new representative each time.

Not every customer has the same type of debt or financial situation; one customer might have high student loan debt while another might have credit card debt. This can cost both the debt settlement company and the client time and cause frustration.

Independent of whether you have student loan or credit card debt, not having an assigned representative or a credit counselor can make the whole process harder to handle.

Because debt collectors are constantly harassing you, it's always good to have someone familiar to talk to about your situation. You are also more likely to get sincere customer service from companies that offer assigned reps. Every debt relief company should assign a personal rep.

Few Additional Services

The company's disclaimer states that it does not make payments to creditors, provide tax, bankruptcy, or legal advice. Some debt relief companies (both debt settlement and debt consolidation companies) provide such services in addition to the debt relief services offered. For example, if you are overwhelmed by secured debt, National Debt Relief's services may not be available to you.

Additionally, NDR does not offer credit repair services. Such financial and legal services can be extremely useful, as debt settlement will result in a lower credit score and has been known to prompt the occasional lawsuit against the debtor.

However the specialization in debt settlement is especially valuable for clients because it means that the company focuses its energy on offering quality negotiation services.

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The Bottom Line

There are many settlement companies to choose from. National Debt Relief is a good option for those looking to obtain relief from credit card debt and even student loans because it can negotiate a settlement that is 30 to 50 percent lower than the total debt owed. We encourage those who may benefit from this to take advantage of their free consultation. Be aware of the effects of the debt settlement process on your credit score and credit report. However, if you're considering filing for bankruptcy, debt settlement can be a good alternative.

The debt settlement company didn't start negotiating credit card, medical, or unsecured debt in-house until 2017 (this means NDR might not have as much debt experience as other settlement companies).

Customers with bad credit scores due to high credit card debt, medical bills, and unsecured loans such as personal loans will find National Debt Relief helpful. Customers should note that a lower credit score is a likely outcome with settlement services and should carefully weigh the benefits of debt settlement with the negatives of a lower credit score.

Customers should know that National Debt Relief typically charges its clients 18 to 25 percent of the total amount of money owed for its settlement services. Before committing to National Debt Relief's debt solutions, customers should ask for specific cost information during their free consultation.

We recommend customers consider National Debt Relief as an alternative to bankruptcy because of its strong history of negotiating good settlements for its clients.

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Star Rating

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4.8

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3,107 Reviews

Review Breakdown

5 grade

81%

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10%

3 grade

4%

2 grade

1%

1 grade

3%

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Angie Smith

This is a great company to work with. I wasn’t expecting to get anything resolved for a couple of months. I was surprised to hear that they had already reached an agreement with 1 of my accounts in less than a week from joining the program.

1 week ago

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Janice

I'm glad I went thru National Debt. The payment are manageable taking out twice a month and they already had spoken to one of my debtors and it went from around 9000 down to 4000. With them speaking to the company it went from paying off from 5 yrs to 1 and half yrs with manageable payments every month. The rep. who I spoke to get started was great answered every question I had while on the phone and even when I called and spoke to customer service. They

3 weeks ago

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Jane summer

I was thrilled to get am email letting me know that an offer i was quite happy with had been reached with one of my creditors although i have only been with the company for 2 months. They have been very informative at all times. I follow protocol and send letters or info on calls I receive and they let me know the info has been received. They send info on how best to respond when approached be a creditor. I feel very safe in knowing that my account is being handled and the relief from anxiety lessons each day. They have been transparent as have I and I have no doubt that the plan and timeliness will be conducted in the manner agreed upon. Thank you NDC for being trustworthy. Which is greatly appreciated especially as the issue of economic insecurity is mounting. I made the right decision at the right time. of my 4 creditors

1 month ago

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Julie Crow

I was desperate to do something about my growing burden of unsecured credit card debt. I stumbled upon national debt relief when I was searching for help on my cell phone. I was nervous at first but I followed through. I was assured by everything I saw on their website and the results they had gotten for others that they were legitimate. Operation. Had three accounts and a total of about $28,000 in debt when we started my account. My first credit card debt has been settled. I owed $1,700 and the settlement amount was approximately $600. I'm eager to move on to the next two accounts and at this pace I think I should be debt free within a year. I cannot thank this program enough. I will never ever have a credit card again. What happened to me was that the interest rate on these accounts was raised over and over again in the last 3 years and I could not keep up with the payments. One of my accounts was a line of credit at my bank that I opened in 2015 with an interest rate of 7%. I use it successfully for years if I needed say a furnace or a washing machine. In the last 3 years that interest rate went from 7% to 19%.

1 month ago

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Quinton Gaston

National Debt Relief is very accurate, efficient, and effective. I am very satisfied with my first negotiation which was very reasonable and within my limits to pay!

4 days ago

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Vinita Raimey

Great Customer Service Skills with courteous and prompt service. All information given was explained very well, as well as the questions that were asked.

5 days ago

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Sharan Allen

I was pleasantly surprised to hear of the debt resolution. I didn't realize they were actively working on my resolutions. happy with all they have done to this point.

6 days ago

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Sherry Joyner

The team helped me understand what and how my case is working. They answered my questions thoroughly. I am very pleased with how the team is moving forward with my case. I’m

1 week ago

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Terilynn Kopelman

They make the whole process easier and less stressful by handling the creditors for you. I had my first settlement in the first 3mths! I'm new and have a long way to go but I'm happy I made the decision to work with NDR!

1 week ago

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Roger Eimer

National Debt Relief just notified me of a pending settlement on a credit card and I've only been with them since December of 2024, I appreciate that they email me quite often on Status of Debt relief.

1 week ago

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Marguerite Cottet

Ilike the way everything and everyone was done very professional. the employee were very nice and thoughtful and help you through any questions that you had them. I grade them a 100 %%.

1 week ago

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Rene Orozco

National Debt Relief helped me close an account that I had lingering around for more than half of the amount! Patience is a venture. Thank you National Debt Relief for helping me towards becoming debit free!

1 week ago

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Susan Wood

This company and the people working for it have been so very kind and helpful and informative and have taken away all the stress I had or trying to get caught up on my debt !! I highly recommend them .

1 week ago

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Jeffery Grantham

While I’ve been nervous about the whole process with NDR, it has proved to work thus far with two of my enrolled accounts already having reached a settlement agreement. I look forward to the resolution of my remaining accounts!

2 weeks ago

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Lisa Brown

I think National Debt Relief has the most amazing customer service, whether its the knowledgeable and kind customer service agents, or the thorough email communication and easy to follow web dashboard- its just so easy to understand what is needed, where I stand in the process of resolving my debt. Thank you

2 weeks ago

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Lissa Nelson

They are helping me take care of my debt and i am eternally grateful to them. They make the payments easy and if anything comes up they help however they can. I would recommend them to anyone who is looking to get out of debt. Thank you!

3 weeks ago

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alice hetnandez

I didn’t like the way three of your people treated me they refused to help the last lady I asked to speck to a supervisor his name was Juan I think or Jose I spoke to him he finally explained the account to me they keep telling me I had no money in my accounts when I checked my portal I had money in there he finally explained everything then I understood what he was telling me he apologized to me he understood me about the money in my account thank you for your help I think you need to retrain your employees and be nicer to your clients

1 month ago

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Alicia Montes

The representative provided me great customer service on the settlement offer she explained the terms to me very clearly and professionally. All the questions I had were answered promptly. The offer for the balance of my debt is very impressive and one that cannot be passed off and so are the three monthly payments. I was asked if there were any other unexpected expenses or debts that they could help me with as well. Overall, it was very professional, informative, amazing and I am impressed and grateful for the wonderful work!

1 month ago

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Max Bronston

Customer service is very helpful and makes you feel good about your options and choices. I'm very happy I chose this program.

4 days ago

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william garland

They keep me well informed with monthly updates on my case and have done a great job reducing the amount of debt that I owe

5 days ago

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Connie Cayaba

It was my first time to do debt consolidation and NDR gave me guidance and reassurance and now put me back on track to healthy finance.

1 week ago

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Amy Huxley

This company is helping me create the financial life that I have always wanted. They are giving me an awesome chance at financial freedom. Highly recommend!

1 week ago

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Becky Phillips

So far my experience with NDR has been amazing. From the initial phone call to the first payment has been smooth. I was skeptical at first, but so far I've had no reason to worry.

2 weeks ago

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Myron Downing

NDR handled my problem with ease.... great experience, great customer service, kind and professional people who walked me through the entire process with continued follow up and communication....

3 weeks ago

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Judy Koenen

I'm thankful for this business to help get my debt cleaned up. I DO NOT ever want to be in this position again. I expected my representative to call and discuss the offers that the credit card companies & them have come to, and then email as well so I have the hard copy for record. I feel it would be more professional, and I the customer could ask any questions at that time. Thanks, Judy

1 month ago

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Lindsey McDonald

This is my second time using National Debt Relief and I hope the last so i can get my finances in order one last time, but they are always helpful and take great care of their customers. It is a great resource to use when life takes a toll on your and emergencies arise.

1 month ago

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Maureen Kimmitt

I have nothing but positive thoughts to share about National Debt Relief! They have settled two of my four accounts enrolled and they do an outstanding job when I have questions or a problem to discuss. I really believe it’s the best thing I have done in many years.

1 month ago

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Robert Horne

I liked the personal nature of the business. I felt that they care about me getting out of debt and work with my creditors. They even came up with a debt consolidation plan to get rid of all of my creditors and have one reasonable loan.

1 month ago

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Rachelle Phillip

National Debt Relief was a life saver for me. I love how they were with me every step of the way through the process ensuring that I understood everything. The representatives are very knowledgeable and patient. The program itself helped me to take back control of my life. I would recommend this program to anyone who needs to regain control of their finances.

2 months ago

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Tawnya Verbruggen

So far it has been a breeze working with National Debit Relief! I was with another company and they did nothing other than let me default on the creditors so they got judgements against me. So far I have been with NDR about 1 1/2 months and they already have one creditors settlement done! Definitely worth the move. I am kicking myself for not going to them first!

2 months ago

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Sheila Cynthia Dallura

I got myself into some trouble with credit cards, spending too much money on stuff needed for new place, and got loans to try to pay everything off. Take it from me or my mistakes I explained above. Don't go chasing money. Talk to these friendly people to work out a plan. It doesn't hurt to talk but it will make you feel better letting go of the stress you carry around wondering how are you gong to pay for all these mistakes?! Call them I promise you...you will feel the weight lifted off them shoulders.

2 months ago

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Joenet Gardiner-Smith

I was confused as to how I would have gotten my credit score back on track by paying off my many debts, suddenly my best friend reached out and told me about National Debt Relief. At first I was skeptical about the idea, but then I realized that I had no other choice. I then placed the call and have not regretted ever since. No matter your financial situation, NDR will work with you wholeheartedly. The staffs are very professional and kind. I highly recommend them to anyone who wants to consolidate their debts.

2 months ago

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George J Jurica

I really appreciate that N D R was willing to help and I experienced debt relief in just a few weeks.

5 days ago

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Mari Brown

We have been completely satisfied with our services with National Debt Relief! Seemless and smoo5h with creditors.

6 days ago

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Mayra Rodriguez

I was surprised and amazed at how fast one of my debt was taken care of. I was happy with the results. Let’s see how the others go. Thank you

1 week ago

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David Carodine

The settlements that NDR get for me are out of this world, amazing! At times settlements 3 times less than what I originally owed creditors.

1 week ago

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Chris Tynes

Service kept up a level of clarity throughout the call, he also checked w me that I understood up to date understanding how my account was navigated.

1 week ago

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Anita Manuel

Some confusion about getting emails that don't do anything. Was not indicated that I needed to call but that seemed to be the case. Was taken care of ok by the person who answered the phone when I did call. Old lady. Need a little more feeling of care and a willingness and ability to slow down. Use a line for seniors at my grocery company. That has been very useful. I am having to ask the NDR folks to repeat themselves many times. My aging brain just doesn't quite keep up.

1 month ago

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Anita hazelet

I’m so very happy about NDR it’s helped me so much getting back on track The ppl that I’ve talked with are very nice and smart Wish I did this years ago Thank you Anita H

1 month ago

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Callee MCCOY

Yall help people that are in debt. When they get in a bind you still help. Yall are very kind and professional. I will recommend you to people that need help to get out of debt.

1 month ago

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asosnicki

I feel like I'm on my way to financial freedom. Before a deal was made to resolve a debt, I was doubting if I made the right choice. When I opened the text message saying a deal had been made, I felt so much better.

1 month ago

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Jill Bryant

I was in a bad loan situation due to a rough year and at that interest rate could never have paid it back. National debt relief cut it more than in half and made it manageable. I will be debt free in two years. Thank you so much. Please try this. So worth it.

2 months ago

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Barbara Capone

I love national debt relief program. I’m just not satisfied that I speak to someone different every time I call. I never knew that the amount I give them every month will go up with different creditors. I saw on the tv that people get a reduction of 3/4 of what they owe. In my case it’s half of what I owe. I’m not complaining it’s just false advertising. I’m happy with the results but I thought it would be different. They did not let me know all these possibilities of an increase in monies every month.

2 months ago

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Sarah Schrandt

It's been a great outcome I think NDR is a great company in helping people lowering the amount owed. The highest credit card was the one I really needed to get rid i paid three hundred dollars but it never went down. So grateful for NDR forever.

2 months ago Edited January 21, 2025

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Payal Narayan

I feel very satisfied with the program for assisting me resolve my debt and help me save money while doing so. I recommend this program to anyone who’s struggling to pay off their own debt. After I began the program and made consecutive payments I was offered to fast track the program and I’m feeling glad I did!

2 months ago

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Junior Woods

My overall experience has been great. I would recommend this service to anyone that needs help and wants to clearly get out of debt. I didn't think I would ever get rid of the debt I had and they helped me tremendously reach my goals.

2 months ago

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Kevin Kulage

National Debt Relief has been great since I first contacted them. They have gotten three settlements for us already. They were flexible with monthly payments, which allowed us to afford Christmas gifts for our grandkids. Our new year starts with less debt and less stress. Thank you and happy new year!

2 months ago

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Cindy Bouffiou

National Debt Relief took control of my debt and showed me what could be done. I had never been in a situation like this before and didn't know who to turn too. I just knew I didn't want to declare bankruptcy. With their help I am able to at least pay some of it back.

2 months ago

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John Andress

The call was informational and helpful. The representative was a pleasure to work with.

6 days ago

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Jackie Harper

Ease of settling debt. Customer representatives are all friendly and knowkedgeable.

1 week ago