National Debt Relief is one of the largest in the nation. Its goal is to help clients re-establish stability and peace of mind in the least amount of time possible.
The company works hard to ensure a positive experience with proven results through education and individual customer care. It has a $7,500 minimum debt requirement.
National Debt Relief wants individuals to achieve freedom from debt by receiving debt reduction services and consultations so that they will stop drowning in debt and will continue to live debt-free.
Many debt relief customers frequently complain about always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, are relatively low (18 to 25 percent of total enrolled debt) but are slightly higher than the industry average.
The company has quite the record of settling debts between 30 to 50 percent less than what its clients owe.
Positive National Debt Relief reviews indicate that NDR has a low cost (18-25 percent), one of the reasons some customers love the company. National Debt Relief charges from 18 to 25 percent of the customer's total enrolled debt; the company works with all unsecured debt and some cases of student loans. Most debt relief companies do not work with secured debt. Student loans are a kind of secured debt, so its nice that National Debt Relief helps with those on a case by case basis.
If a customer enrolls $100,000 of debt in NDR's debt settlement program, the company can generally cut the debt by 50 percent, making your debt $50,000 instead of $100,000. If you add on the 18 to 25 percent cost for NDR's debt settlement services, you'll pay between $68,000 and $75,000.
Customers should be aware that cost is difficult to forecast because of the variables of each individual financial situation. To accurately measure cost, company employees must take into account the determination of creditors, the customer's credit score, the amount of debt, and state laws governing percentages that can be charged.
Approximate cost is usually determined in a free, no-obligation consultation with a debt expert. By law, no debt settlement company can charge upfront fees. Instead, payment isn't required until after debt is settled. Most companies allow a monthly payment plan, as is the case with National Debt Relief.
Potential clients should take advantage of the free consultation to learn about specific cost information for their situation.
National Debt Relief offers great features including:
Past National Debt Relief clients have indicated that they appreciate the transparency offered by the company, the speed of debt resolution, reasonable costs, and professional level of support. Additionally, some reviews from former National Debt Relief customers who had canceled their service mentioned receiving unexpected refunds.
But how exactly does the National Debt Relief program work? The debt settlement program or settlement process is three-way; it involves the debtor (you), the settlement company, and the creditors.
With NDR, customers can expect to settle any type of unsecured debt (student loan debt, medical debt, credit card debt, etc.). Unsecured debt does not have any property attached to it as collateral (such as home loan debt or car loan debt).
It is important for customers to carefully monitor their credit score and credit report. Note that the nature of debt settlement will involve moderate to heavy penalties on your credit score.
Debt settlement companies generally have clients stop making payments so that the lenders become more willing to start debt negotiation. Stopping to make even minimum payments will affect your credit.
Instead, clients pay money into a savings account each month. The money in the account will be used in the settlement agreements with creditors. Once the debt is settled, the client's credit report will show that the debts were settled, not paid in full.
Many settlement companies, including National Debt Relief, do not provide credit repair or credit monitoring services.
Those considering a debt settlement program should be aware that loan forgiveness counts as taxable income. It's important to be prepared to pay taxes on forgiven debt when going through the process.
The challenge for the settlement company is to weigh the debtors present and future financial situation against the patience and requirements of the creditors. The fact that NDR is generally providing quality customer service while navigating the testy relationship between the creditors and debtors is significant.
Those with credit card debt, medical debt, and unsecured loan debt will find that NDR understands how to get ahead of creditors.
There are two debt solutions in the debt relief industry: debt settlement and debt consolidation. Sometimes a debt consolidation program is really a debt management program. In these programs, a debt counselor helps clients create a repayment plan and stick to it. A repayment plan may include a strategy like finding ways to save more money or increasing your monthly payment toward one or several debts to reduce the amount owed faster.
If National Debt Relief discovers that its settlement services aren't right for you, NDR will refer you to Liberty Lending for a debt consolidation loan.
The difference between a good debt settlement program and debt consolidation loans is that a consolidation loan will weigh less heavily on your credit report because you pay the debt in full while debt settlement will aim to settle your debts at a fraction of the total money owed (sometimes as low as 30 percent of your total enrolled debt).
For debt consolidation, the company puts all of your debts into one monthly payment and tries to negotiate lower interest rates with debtors, making it easier for you to track and pay your fees.
This tactic of handling debt is also referred to as a debt management plan or debt management program. These terms are more accurate because most consolidation companies help with debt management and do not offer consolidation loans to their clients. Debt management programs also offer clients counseling services which can help them avoid future debt problems and minimize unexpected financial hardship.
However, some people are in too much debt to use debt consolidation programs; this is the reason for debt settlement plans. If you decide to settle your debt instead of figuring out a payment plan, National Debt Relief is a good option.
The debt settlement fees from National Debt Relief (at 25 percent) are slightly higher than typical fees in the industry, but if the National Debt Relief program can get your fees down below 18 percent (a low among industry fees), you should consider using its debt settlement services.
In your search for the right debt management company, be sure to give lower fees a high priority. However, it is important to take into account how much NDR can lower the total debt from your creditors.
Creditors have been known to settle with debt settlement companies for around 30 percent of the total debt amount. To figure out how much this will cost the debtor total, you must add the company’s fees (around 18 percent) to the debt settlement amount (between 30 and 50 percent). This means the customer will likely pay around 50 to 70 percent of the total debt amount.
Because National Debt Relief refers clients whose financial situations are better suited to consolidation, potential clients can trust National Debt Relief to put their interests before its business interests.
National Debt Relief focuses on helping customers in trouble with unsecured debt creditors, like credit card companies, but also some forms of debt as well, including private student loan debt, which is rare in this industry.
Many debt relief companies work solely with customers with unsecured debt. Additionally, the company claims to offer debt consolidation services (which do require higher credit scores), another rare occurrence in the debt relief industry.
Once NDR identifies a customer's type of debt and verifies that it can help with that specific problem, the customer will open a special savings account in their name. Instead of paying your creditors, you will deposit your money into this private savings account. These funds are then used to pay the settlement.
Another great part about National Debt Relief's service is their industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). National Debt Relief is also compliant with the Federal Trade Commision (FTC).
These accreditations help legitimize the organization and ensure debt settlement companies follow consumer-friendly best practices.
A money-back guarantee is a must-have in the debt settlement industry. National Debt Relief offers a 100 percent money-back guarantee. Companies offer money-back guarantees and take preventative measures in order to lessen the risk you take.
The fact that debt relief companies rarely guarantee a time or price range for settlement negotiation makes customers a bit hesitant.
To combat this, most debt arbitrators will check your credit report and ask for income information in order to ensure more accurate rates.
National Debt Relief's debt settlement and debt consolidation services are available in 42 states and territories, a higher availability than most debt relief companies. The company is not available in Connecticut, Georgia, Illinois, Kansas, Maine, New Hampshire, Oregon, South Carolina, Vermont, or West Virginia.
National Debt Relief provides additional services for those customers who would be better served by not using debt settlement. Some customers would prefer debt consolidation, bankruptcy, or simple financial education services. Of course, if one can get out of debt on their own, one should try to do so.
If a customer needs help deciding whether bankruptcy is a good option (and whether to file chapter 7 or chapter 13), National Debt Relief will counsel customers on the right path forward.
The company also provides extensive financial education services to help you stay on your feet after you get out of debt.
One concern with National Debt Relief is that they have only been in business since 2009. While this is not a major problem, it is shorter than many competitors.
Additionally, the company has only been offering in-house services since 2017, so you might not be able to deal with as many debt settlements experts at NDR as opposed to other (the same goes for the company's services).
Usually, when customers approach the bills or are risking their scores on a company with lower experience than other debt relief companies. , it is with reluctance, poor scores, and few assets; this means that those with high
However, those in risk of are still better off with NDR, as scores usually bounce back faster following as opposed to the increase of following .
National Debt Relief does not have one representative assigned to each individual client's case. This can be frustrating for those who call in to talk about their situation with or to view case information because they will often talk to a new representative each time.
Not every customer has the same type of debt or ; one customer might have high while another might have . This can cost both the company and the client time and cause frustration.
Independent of whether you have or , not having an assigned representative or a counselor can make the whole process harder to handle.
Because debt collectors are constantly harassing you, it's always good to have someone familiar to talk to about your situation. You are also more likely to get sincere customer service from companies that offer assigned reps. Every debt relief company should assign a personal rep.
The company's disclaimer states that it does not make debt relief companies (both and companies) provide such services in addition to the debt offered. For example, if you are overwhelmed by secured debts, National Debt Relief's services may not be available to you. to , provide tax, , or legal advice. Some
Additionally, NDR does not offer and has been known to prompt the occasional lawsuit against the debtor. repair services. Such and legal services can be extremely useful, as will result in a lower
However the specialization in negotiation services. is especially valuable for clients because it means that the company focuses its energy on offering quality
Call our recommended rep over at National Debt Relief below.
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I'm very satisfied with the service. The representatives are always courteous & all my questions are answered promptly & truthfully.
I'm able to contact them freely and discuss my concerns and get most questions answered to my satisfaction. However, when I try to ascertain which creditors they are currently in contact and or advise them to connect with a creditor that have personally sent me an offer, the responses I get are not always clear. I like to be in the know and I feel they can do a better job of providing some visibility of what's happening behind the scenes.
So far I am very satisfied as the program is working as described at the beginning, in less than 2 years most of the debts have been paid for or are already in process to be paid.
I’ve had a good experience with national debt as they put the monthly deductions to good use. Seems the plan is dragging on. I would like to see better graphs and charts online for example instead stating in process only but by you know give a better break down of payments made and payments left. The present plan only says what’s done, what’s left. Have a good day.
what i like about national debt relief is that the team is very prompt about getting things done taking care of bussiness calling each and every time they come to a agreement with the debtor they call or email you letting you know how many months you have to pay and if you agree
They have helped me a great deal already and I am only 13 months into my program and I’m looking forward to continuing on my program until I am debt free.
Why only 4 stars, well when I first signed up the process went great, got a couple of settlements, but haven't had an update of my accounts in ages
So far, they have been very helpful with negotiations.
Nancy Jean Price
So far so good. The only thing I would like to change would be that I would like an accounting quarterly on the payoffs. Otherwise, all is good.
They have already settled 2 of my 4 accounts! I really appreciate the great effort they have put into helping me.
I feel like their verbiage was sneaky and they weren’t up front about letting the account go delinquent until after I signed up. The outcome of my horrible credit score so not with it. When the debt collectors called from the credit card company they told me that if I had just asked for help they would have offered a lower settlement and a better outcome and it wouldn’t have hurt my credit score so bad. They suggested to never go with collection agencies because they have such high fees.... fees that change!!!
I dislike how when you call no one tells you details about your account. Apparently the negotiators are the only ones who know what the status of your accounts are and there is no way I can contact them.
They have been very helpful in assisting me with resolving my debt. I was overwhelmed by the creditor calls and bills coming in and not having enough money to pay them. NDR relieved me of that stress and has helped me to see light at the end of the debt tunnel.
Whle I'm not "graduated," NDR has given me great peace of mind and the ability to set a budget I can live on. NDR staff have always explained things clearly and set expectations. NDR is not the only rodeo in town, but they're a very, very good one.
So far painless and a load of my mind.The staff are very polite and takes the time to make sure that l am comfortable and makes that I understand the process and know what's going on.PS,Keep Up the GOOD WORK.
On April 21st, 2020 I was contacted by National Debit Relief with a proposal statement. I owed $5,320.70 on this debt the offer was for $2,930. To be paid off in 3 months. Giving me a total savings $2,390.70. I will make the last payment on June 23rd 2020 and that debt will be gone. This company has done an amazing job for me. I had paid off one other debt did I post it on Trustpliot. I am very happy with this company they are helping me to get rid of my debts. Now remember that you may have to pay income tax on what you save. If you decide to do business with them, you will receive a package in this package. There is a booklet Resolve your debts. Restart your life. On the very last page 19 frequently asked questions number 12 will explain to you about taxes. So please be sure to put some money back in case you have to pay taxes on what you save.
Reply from National Debt Relief
Jun 30, 2020
Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.
I like the way the settlements are going but I’d like to hear more about how the info that I forward to you is used .I have a dedicated account that I contribute to weekly. I’m doing my part so keep me in the loop concerning ALL negotiations!
Great Everything’s well Great helping me out Customer service great information and helping you
So far, they have been good. When there a financial issue when I can't pay them they are very understanding to postpone payment. Not only that they getting my debts resolved too.
I do have mixed feeling about your performance. During April or May of 2018, I registered in your program. I was told it would take 18 - 24 months. My final payment was set for April 2020. One of the creditors did not readily accept the offer, but that amount remained in the calculation for April 2020, I checked my status, only to be told that my debt payment is due to end in January 2020. How could that be? Tell me it's a mistake.
Reply from National Debt Relief
Jun 30, 2020
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Great and easy he/she knew what I need it and helped my needs.
National Debt Relief has been extremely helpful with negotiating down my debt and paying it off. Their staff is knowledgeable and friendly. I appreciate all they’ve done.
So far very pleased with outcomes, negotiated settlements are better than expected. Keep up the good work. Thank you.
I like that they help as much as they can for convenient payment
Reply from National Debt Relief
Jun 30, 2020
Great to hear! We understand that the process can be difficult at times, but the goal here at National Debt Relief is to provide a 5-star experience for every client.
This company has always been right by my side through thick and thicker. When I became a victim of identity theft and had to put a freeze on my account, National Debt Relief did not fuss, whine or complaint, a freeze was put on my account. When I got back on my feet, National Debt Relief reduced my payments and got one creditor to agree to a settlement. Keep up the fantastic representation, National Debt Relief.
Nicholas I Wilson
I am most grateful for your program which has made my almost insurmountable debt problem a thing of the past . I am well into my debt remediation program using your sensible structured repayment plan. I look forward to completing my obligations with you in the near future. Thank you for your assistance.
Understanding and helpful employees, No judgement
Doreen M Hough
My experience has been good they are helping me with debt However I've had a set back with covid 19 as a essential worker I've gotten sick not with covid 19 and had 2 surgery s lots of extra dr Bill's due and loss of work do struggling I had to cancel a payment only one so I think they accommodated me
National Debt Relief is very helpful with my financial situation. They are very quick to respond and I have been very happy with their service.
I love these folks! I have had a great experience with their company! They are kind and respectful. In one year, they have managed to get most of my debt settled. In two more years, we should be all done and my debt paid off! 👍
They have been helping me so much in getting myself out of debt and on the right path to a better financial future.
Great customer service, always willing to answer questions.
Tried and still trying to reset my password with either calling in and leaving a message or an email with no reply just “confirming” You guys have got my message. Yes thank you for confirming with no response. Still locked out of my account
NDR is wonderful! They are totally professional, friendly and helpful at all times. They have lessened my stress load by amazing amounts.
Y'all are great! I am nearly cleared of $30k in debt in just a few years!
All my debts were settled. I’m excited to start a new Financial Chapter in my life and it’s all because of NDR. Thanks so much for everything.
All the agents and customer service reps are always friendly, prompt in answering my emails and questions or concerns. If they ever have not had the exact answer I was seeking they found out the answer for me and either called or emailed me in less than 24 hours.
Affordable monthly payments! The customer service is amazing, they are helpful and very understanding and look for way to accommodate you. The only downfall, your credit will take a tremendous hit so prepare for that.
National Debt Relief has been an absolute pleasure to work with. Every time I get that email "Exciting News -- We have a settlement for your *** Account" I get so happy. I've struggled with credit card debt for so long and I finally am on the road to financial freedom. I started the program in November 2019, they were SO detailed about what the program was like and what I could expect, they were there to answer any questions I had. Then as everyone knows COVID-19 reared it's ugly head in February 2020. The customer service I received during this time was outstanding. I got a few calls from them checking on my financial status, making sure I could still pay and asking if I needed extra time to pay. It was so amazing. I really felt like they cared about me and I wasn't just a number. I was extremely scared to do something like this because I knew it was going to KILL my credit score (which ironically was on the higher end) but I knew I couldn't keep living the way I was living and keeping all that credit card debt. Here we are in June and they've resolved half of the creditors accounts with amazing settlement offers. I could not be more happy with this company. I highly recommend them to anyone who is struggling with credit card debit and wants to take control of their financial freedom.
To this point I’ve been very pleased with the service Ive received. The negotiators for the company have negotiated two of the three accounts I’m working on. Woot woot!
Reply from National Debt Relief
Jun 30, 2020
Thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.
Diane Theresa Lex
Professional, understanding and compassionate !
Excellent customer service. Always helpful when I contact them and I never sit on hold or get transferred 20 times. They resolve my issues or answer questions quickly and efficiently
They have been kind, professional, and informative from start to finish. I don’t get bombarded with emails or calls... they address questions immediately and overall they have been great to work with.
So far so good! They have helped me pay off most of my credit cards and will be done by next year! They cut my settlements in half and saved me a lot of time and hassle. My only concern is that they don’t check in as much as I would like (it’s hard for to remember with a 2 year old running around) and especially with the coronavirus pandemic going around, people are having trouble paying for things. But overall, great experience!
Iam so very thankful for all that your team is doing and helping me through this process. When I have concerns and questions your team makes me feel valued and assured that things will work out. Thank you for all your team does !!!
They are doing ok . I am still getting calls for some of the accounts . They are all still on my credit report . They a good
Reply from National Debt Relief
Jun 29, 2020
We’re sorry to hear about your experience and want to thank you for sharing your concerns with us. Based on the limited information provided, we are unfortunately unable to locate you in our system. If you can provide an email address or telephone number, we can pull up your account. Please contact us directly at 888-660-7427, Thank you.
So far we have been very impressed with how quickly and efficiently National Debt Relief has been in negotiating accounts on our behalf. We also like the Account site where we can see exactly where are funds are going to. Our previous bout with another debt relief program did not have this same business model and success like National Debt Relief. As we continue to work together, I believe that my family will be out of debt in a shorter amount of time than we expect. Thank you!
I called to lower my monthly amount because I am having some serious unexpected surgery and have many medical bills. The representative said that I couldn’t keep the $250 a month and had to raise it to $285. I hope I can make it because my medical is outrageous. If I can’t my only alternative will be bankruptcy. I am struggling at this point.
Reply from National Debt Relief
Jun 29, 2020
We’re very sorry to hear about what happened, and we would like to make sure mistakes like these don’t happen again. Please contact us directly at 888-660-7427, and we will do everything possible to make sure this situation is made right.
This company has been a life changer for me. My debt is gradually getting lower and lower! I'm very thankful for this service!
I like that you take me away from my creditors I dislike how long you take to make settlements while lining your pockets first with monies you collect from me monthly