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National Debt Relief

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912 User Reviews

8.2

Overall Score

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National Debt Relief is one of the largest debt settlement companies in the nation. Its goal is to help clients re-establish financial stability and peace of mind in the least amount of time possible.

The company works hard to ensure a positive experience with proven results through education and individual customer care. It has a $7,500 minimum debt requirement.

National Debt Relief wants individuals to achieve freedom from financial debt by receiving debt reduction services and financial consultations so that they will stop drowning in debt and will continue to live debt-free.

Many debt relief customers frequently complain about always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, fees are relatively low (18 to 25 percent of total enrolled debt) but are slightly higher than the industry average.

The company has quite the record of settling debts between 30 to 50 percent less than what its clients owe.

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The Good

  • National Debt Relief Cost
  • Great Service and Settlement Program
  • Referrals For Debt Consolidation
  • Other Types of Debt
  • Industry Accreditations
  • Money-Back Guarantee
  • Availability
  • Additional Services

National Debt Relief Cost

Positive National Debt Relief reviews indicate that NDR has a low cost (18-25 percent), one of the reasons some customers love the company. National Debt Relief charges from 18 to 25 percent of the customer's total enrolled debt; the company works with all unsecured debt and some cases of student loans. Most debt relief companies do not work with secured debt. Student loans are a kind of secured debt, so its nice that National Debt Relief helps with those on a case by case basis.

If a customer enrolls $100,000 of debt in NDR's debt settlement program, the company can generally cut the debt by 50 percent, making your debt $50,000 instead of $100,000. If you add on the 18 to 25 percent cost for NDR's debt settlement services, you'll pay between $68,000 and $75,000.

Customers should be aware that cost is difficult to forecast because of the variables of each individual financial situation. To accurately measure cost, company employees must take into account the determination of creditors, the customer's credit score, the amount of debt, and state laws governing percentages that can be charged.

Approximate cost is usually determined in a free, no-obligation consultation with a debt expert. By law, no debt settlement company can charge upfront fees. Instead, payment isn't required until after debt is settled. Most companies allow a monthly payment plan, as is the case with National Debt Relief.

Potential clients should take advantage of the free consultation to learn about specific cost information for their situation.

Great Service and Settlement Program

National Debt Relief offers great features including:

  • 18-25 percent fees (competitive within the industry)
  • Consultations with no fees attached
  • $7,500 minimum debt required (industry average)

Past National Debt Relief clients have indicated that they appreciate the transparency offered by the company, the speed of debt resolution, reasonable costs, and professional level of support. Additionally, some reviews from former National Debt Relief customers who had canceled their service mentioned receiving unexpected refunds.

But how exactly does the National Debt Relief program work? The debt settlement program or settlement process is three-way; it involves the debtor (you), the settlement company, and the creditors.

With NDR, customers can expect to settle any type of unsecured debt (student loan debt, medical debt, credit card debt, etc.). Unsecured debt does not have any property attached to it as collateral (such as home loan debt or car loan debt).

It is important for customers to carefully monitor their credit score and credit report. Note that the nature of debt settlement will involve moderate to heavy penalties on your credit score.

Debt settlement companies generally have clients stop making payments so that the lenders become more willing to start debt negotiation. Stopping to make even minimum payments will affect your credit.

Instead, clients pay money into a savings account each month. The money in the account will be used in the settlement agreements with creditors. Once the debt is settled, the client's credit report will show that the debts were settled, not paid in full.

Many settlement companies, including National Debt Relief, do not provide credit repair or credit monitoring services.

Those considering a debt settlement program should be aware that loan forgiveness counts as taxable income. It's important to be prepared to pay taxes on forgiven debt when going through the process.

The challenge for the settlement company is to weigh the debtors present and future financial situation against the patience and requirements of the creditors. The fact that NDR is generally providing quality customer service while navigating the testy relationship between the creditors and debtors is significant.

Those with credit card debt, medical debt, and unsecured loan debt will find that NDR understands how to get ahead of creditors.

Referrals For Debt Consolidation

There are two debt solutions in the debt relief industry: debt settlement and debt consolidation. Sometimes a debt consolidation program is really a debt management program. In these programs, a debt counselor helps clients create a repayment plan and stick to it. A repayment plan may include a strategy like finding ways to save more money or increasing your monthly payment toward one or several debts to reduce the amount owed faster.

If National Debt Relief discovers that its settlement services aren't right for you, NDR will refer you to Liberty Lending for a debt consolidation loan.

The difference between a good debt settlement program and debt consolidation loans is that a consolidation loan will weigh less heavily on your credit report because you pay the debt in full while debt settlement will aim to settle your debts at a fraction of the total money owed (sometimes as low as 30 percent of your total enrolled debt).

For debt consolidation, the company puts all of your debts into one monthly payment and tries to negotiate lower interest rates with debtors, making it easier for you to track and pay your fees.

This tactic of handling debt is also referred to as a debt management plan or debt management program. These terms are more accurate because most consolidation companies help with debt management and do not offer consolidation loans to their clients. Debt management programs also offer clients counseling services which can help them avoid future debt problems and minimize unexpected financial hardship.

However, some people are in too much debt to use debt consolidation programs; this is the reason for debt settlement plans. If you decide to settle your debt instead of figuring out a payment plan, National Debt Relief is a good option.

The debt settlement fees from National Debt Relief (at 25 percent) are slightly higher than typical fees in the industry, but if the National Debt Relief program can get your fees down below 18 percent (a low among industry fees), you should consider using its debt settlement services.

In your search for the right debt management company, be sure to give lower fees a high priority. However, it is important to take into account how much NDR can lower the total debt from your creditors.

Creditors have been known to settle with debt settlement companies for around 30 percent of the total debt amount. To figure out how much this will cost the debtor total, you must add the company’s fees (around 18 percent) to the debt settlement amount (between 30 and 50 percent). This means the customer will likely pay around 50 to 70 percent of the total debt amount.

Because National Debt Relief refers clients whose financial situations are better suited to consolidation, potential clients can trust National Debt Relief to put their interests before its business interests.

Other Types of Debt

National Debt Relief focuses on helping customers in trouble with unsecured debt creditors, like credit card companies, but also some forms of debt as well, including private student loan debt, which is rare in this industry.

Many debt relief companies work solely with customers with unsecured debt. Additionally, the company claims to offer debt consolidation services (which do require higher credit scores), another rare occurrence in the debt relief industry.

Once NDR identifies a customer's type of debt and verifies that it can help with that specific problem, the customer will open a special savings account in their name. Instead of paying your creditors, you will deposit your money into this private savings account. These funds are then used to pay the settlement.

Industry Accreditations

Another great part about National Debt Relief's service is their industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). National Debt Relief is also compliant with the Federal Trade Commision (FTC).

These accreditations help legitimize the organization and ensure debt settlement companies follow consumer-friendly best practices.

Money-Back Guarantee

A money-back guarantee is a must-have in the debt settlement industry. National Debt Relief offers a 100 percent money-back guarantee. Companies offer money-back guarantees and take preventative measures in order to lessen the risk you take.

The fact that debt relief companies rarely guarantee a time or price range for settlement negotiation makes customers a bit hesitant.

To combat this, most debt arbitrators will check your credit report and ask for income information in order to ensure more accurate rates.

Availability

National Debt Relief's debt settlement and debt consolidation services are available in 41 states and territories, a higher availability than most debt relief companies. The company is not available in Connecticut, 42Illinois, Kansas, Maine, New Hampshire, Oregon, South Carolina, Vermont, or West Virginia.

Additional Services

National Debt Relief provides additional services for those customers who would be better served by not using debt settlement. Some customers would prefer debt consolidation, bankruptcy, or simple financial education services. Of course, if one can get out of debt on their own, one should try to do so.

If a customer needs help deciding whether bankruptcy is a good option (and whether to file chapter 7 or chapter 13), National Debt Relief will counsel customers on the right path forward.

The company also provides extensive financial education services to help you stay on your feet after you get out of debt.

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The Bad

  • Short Time in Business
  • No Permanently Assigned Representative
  • Few Additional Services

Short Time in Business

One concern with National Debt Relief is that they have only been in business since 2009. While this is not a major problem, it is shorter than many competitors.

Additionally, the company has only been offering in-house debt settlement services since 2017, so you might not be able to deal with as many debt settlements experts at NDR as opposed to other debt settlement companies (the same goes for the company's debt consolidation services).

Usually, when customers approach the debt settlement program, it is with reluctance, poor credit scores, and few assets; this means that those with high credit card bills or medical bills are risking their credit scores on a company with lower experience than other debt relief companies.

However, those in risk of bankruptcy are still better off with NDR, as credit scores usually bounce back faster following debt settlement as opposed to the increase of credit score following bankruptcy.

No Permanently Assigned Representative

National Debt Relief does not have one representative assigned to each individual client's case. This can be frustrating for those who call in to talk about their situation with creditors or to view case information because they will often talk to a new representative each time.

Not every customer has the same type of debt or financial situation; one customer might have high student loan debt while another might have credit card debt. This can cost both the debt settlement company and the client time and cause frustration.

Independent of whether you have student loan or credit card debt, not having an assigned representative or a credit counselor can make the whole process harder to handle.

Because debt collectors are constantly harassing you, it's always good to have someone familiar to talk to about your situation. You are also more likely to get sincere customer service from companies that offer assigned reps. Every debt relief company should assign a personal rep.

Few Additional Services

The company's disclaimer states that it does not make payments to creditors, provide tax, bankruptcy, or legal advice. Some debt relief companies (both debt settlement and debt consolidation companies) provide such services in addition to the debt relief services offered. For example, if you are overwhelmed by secured debts, National Debt Relief's services may not be available to you.

Additionally, NDR does not offer credit repair services. Such financial and legal services can be extremely useful, as debt settlement will result in a lower credit score and has been known to prompt the occasional lawsuit against the debtor.

However the specialization in debt settlement is especially valuable for clients because it means that the company focuses its energy on offering quality negotiation services.

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The Bottom Line

There are many settlement companies to choose from. National Debt Relief is a good option for those looking to obtain relief from credit card debt and even student loans because it can negotiate a settlement that is 30 to 50 percent lower than the total debt owed. We encourage those who may benefit from this to take advantage of their free consultation. Be aware of the effects of the debt settlement process on your credit score and credit report. However, if you're considering filing for bankruptcy, debt settlement can be a good alternative.

The company didn't start negotiating credit card, medical, or unsecured debt in-house until 2017 (this means NDR might not have as much debt experience as other settlement companies).

Customers with bad credit scores due to high credit card debt, medical bills, and unsecured loans such as personal loans will find National Debt Relief helpful. Customers should note that a lower credit score is a likely outcome with settlement services and should carefully weigh the benefits of debt settlement with the negatives of a lower credit score.

Customers should know that National Debt Relief typically charges its clients 18 to 25 percent of the total amount of money owed for its settlement services. Before committing to National Debt Relief's debt solutions, customers should ask for specific cost information during their free consultation.

We recommend customers consider National Debt Relief as an alternative to bankruptcy because of its strong history of negotiating good settlements for its clients.

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Star Rating

4.4

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912 Reviews

Review Breakdown

5 grade

70%

4 grade

15%

3 grade

6%

2 grade

2%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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star star star star star

Jay Smith Clermont, FL

Since the initial consultation, National Debt Relief has maintained good communication in reference to my account. I am glad I made the decision to move forward and resolve my current debt.

2 days ago

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Robert Simpson North Little Rock, AR

They've worked out 2 debt payments, which are supposed to be paid on April 7, 2021.

6 days ago

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Richard Beevers Norman, OK

Everyone has been courteous and responsive to all my questions.

1 week ago

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Cindy Martin Tucson, AZ

Ive never been one to save money to pay debt. With national debt relief its been so easy and ive already paid a balance off. Im so excited to see my credit look good. Thank you so much national debt relief!

1 week ago

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Sharon McLain Orlando, FL

They have been a life saver & a total Godsend for my husband and me. We just fell behind in so many bills & it became overwhelming. Stuff just mushroomed on us. We found National Debt Relief & feel like we can breathe MUCH easier!!

1 week ago

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Cathy Craig Raleigh, NC

Very professional. Diligent in Working with my debtors to resolve debt Very pleased and look forward to having all resolved. Easy to set up

1 week ago

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patrick gerula Oak Ridge, TN

The company was very helpful in handling my credit card situation but some cards have not been settled.

1 week ago

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Michael Holcomb Boerne, TX

Excellent, customer service was very helpful!!!!!

1 week ago

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Rebecca W. Wilson, NC

National Debt has been really helpful with resolving my debts. They are very understanding and ready to help however they can.

1 week ago

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Ralph Domenic Claymont, DE

My experience with NDR has been great, the customer service representatives are very friendly and attentive to my questions and they put you at ease

1 week ago

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M. S The Bronx, NY

I am pleased with the results obtained and the timeline in which it was resolved. Looking forward for all accounts to be completed in the same manner.

1 week ago

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LYNNE MICHELLI Kenner, LA

Turning over my debts to NDR has been a relief. They have been working with my creditors and have notified me of the results.

1 week ago

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Elizabeth Theoharis Washington, DC

National Debt Relief has been an amazing company to work with. They have resolved almost all of my creditors and are working on the resolving the rest. Since I’ve been in the program I have felt such relief knowing that they are working with my creditors instead of me having to. They also have made great settlements for less then half of what I owe! They have been very helpful and thorough. I highly recommend working with them if you are wanting to becoming debt free!

2 weeks ago

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JoAnne Gattuso Wilkes-Barre, PA

I hit a hard time in my life and thought I would never get out of Debt... little by little..one by one National Debt is helping me to a stress free life...

2 weeks ago

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AlexPadilla927 Aurora, MO

They work very hard to help. All my debts so far have been resolved for nearly less than half of what they originally were. They’re also very flexible with payments, if you need to push it back a day it’s no issue. I would recommend them to anyone who got in over their head with debt, they’re a great company.

2 weeks ago

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Jim Colorado Springs, CO

NDR was able to signficantly reduce my debt burden and ensured that payment plans fit within my budget and ability to pay. It took a while to do this and we are still working to resolve another creditor a year into the program.

2 weeks ago

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Marge Brown Smith Spokane, WA

National Debt Relief has definitely come through in the fact that they are negotiating successfully with my debtors. I have had one occasion with one of their representatives who I don't think really knew what she was doing and made me make more payments than I should have had to make for a settlement.

2 weeks ago

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Tonya R ,

They get straight to business at handling your business with professionalism. I'm very satisfied.

2 weeks ago

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CherryBomb5555 San Jose, CA

They walked us through how the whole program would work. Yes, we pay into a savings account that meets our budget and they work fearlessly to get a good settlement on our behalf. We get to make final decisions on any settlement before payments are made. They give us updates along the way. Very good company to work with to get out of debt instead of fine for bankruptcy

2 weeks ago

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Jennifer Menendez Orange Park, FL

My husband and I have been in a financial struggle after legally defending ourselves. We struggled to pay our attorneys and racked up major credit card debt to protect ourselves and our daughters. Shortly after, the case was dismissed against us but we still had to pay our legal fees. Just over one year later, I was in a car accident. My husband had to miss work to care for me and our twins, after my six surgeries. Then, the pandemic hit. I lost both of my jobs because of the pandemic and my husband's hours were cut. If it weren't for National Debt Relief, my family and I would be facing severe financial hardships. National Debt Relief has made it easier to pay down our bills while easing the majority of the financial stress. Daily, we still deal with financial hardships. However, we are seeing the light at the end of the tunnel.

3 weeks ago

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Ayres Somerset, PA

Everyone is nice and keeps everything straight to the point and make you feel like they are really there to help you and any time i have a question they are quick to help me fix and understand the problem

3 weeks ago

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Susan Hanford, CA

They took the stress of my bills off my shoulders. This is the best decision I have ever made. I was drowning in debt and now have one affordable payment. I have recommended them to several friends.

3 weeks ago

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Ginja Minneapolis, MN

Very professional and non judgemental!!!

3 weeks ago

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Penny L Kuhn Washington, IL

Completely satisfied. Two debts satisfied already, been with program short time.

3 weeks ago

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Sam Smith Charlottesville, VA

So far the company has been true to there word about reducing debt to a reasonable to be paid off.💯

3 weeks ago

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Karen Smith ,

Other than having difficulty getting the signed authorization to them, my experience has been great. They continue to keep me updated.

3 weeks ago

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Sandie Parra Los Angeles, CA

I was a little nervous about who to trust with such an important decision. However, I'm glad I was able to put aside my reluctance and move forward with services provided by National Debt Relief. I'm totally beyond satisfied and highly recommend given NDR a call.

3 weeks ago

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Trena Carter Arlington, VA

Always very polite, understanding and helpful with the process.

3 weeks ago

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JOHN MOCZYGEMBA Gainesville, TX

they were easy to talk to and explained how their process works. I have been in it for about five and half months. I have already had two offers to settle: one I could do and one I could not do yet. I hope it goes the way they say. The only result I do not like is my credit score takes a big hit, but they explained that to me and I understand why. Since you don't make any payments to your creditors, but to National Debt so they can negotiate a settlement. I will feel better when this is over and we can get to rest of our life.

4 weeks ago

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Stephanie Albarran Orlando, FL

I signed up for National debt relief about a month before Covid-19 hit and let me to you they are wonderful. I lost my job for a few months due to Covid and even when I was finally able to return work wasn't the same. NDR was patient about my payments and hitting financial hardships. I truly am amazed with them !

4 weeks ago

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Anthony Warren West Bend, WI

National Debt Relief is dramactically helping reducing our outstanding debts. We could not accomplish this on our own without declaring bankruptcy. We are verey pleased with their performance in just seven months. They have already settled two accounts and are working on more.

4 weeks ago

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Desmond Winter ,

Always willing to help. Very affordable. Very consistent.

1 month ago

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Gerald Hilterbrand II Cedaredge, CO

They keep me informed on where I am in the process. I like the speed with which they do their work.

1 month ago

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Beth Butler Hot Springs Village, AR

It takes a lot of patience but I'm getting there. They have resolved nearly 80% of my debt. I will still be making payments for a couple of years but it's very small compared to what it was going to be on my own. There are fees associated with the program but again, they are nothing compared to the entirety of my debt. Program Status: Program Start Date: 12/27/2019 Account Balance: $2,600.33 Enrolled Debt: $28,301.00 Active Debt: $7,970.00 Resolved Debt: $20,331.00 I've had approximately $11,000 of debt written off. The one thing I didn't realize that came as quite a blow, was The amount written off last year was added as income to my taxes so I'm having to pay in a bunch. Still it is less than what was written off. So there are some things I wasn't aware of but that is my fault for not taking the responsibility to know these things. They were not kept a secret.

1 month ago

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Tiffany Varela Waxhaw, NC

I like the approach they use to help people get debts paid off. They take the time to explain processes and every step they are in during each process.

1 month ago

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Denise Hamburg, NY

In helping with settling my debt National Debt Relief has made it so easy and stress free for me , i am so pleased with them , everyone that I have spoke to has been helpful , pleasant, kind and respectful and has made a stressful situation very stress free! I would recommend National Debt Relief to anyone looking for help in settling their debt!

1 month ago

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Wanda l Vanover ,

I THINK THEY HAVE DONE AGREAT JOB I HOPE THE CAN RESOLVE THE OTHER DEBTS I HAVE ISTILL GET E MAILS FROM THE DEBTS AND BILLS THANK YOU SO MUCH ITS ARELIEF ON MY MIND THANK YOU SO MUCH

1 month ago

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Beverly San Francisco, CA

I worked with NDR for over 20 months and they were "unable" to settle a debt. Turns out they never responded to the creditors 3 offers. After I quit NDR and called the creditor I was able to work out a deal that was appropriate NDR did not return phone calls or emails. My other debt was settled within 4 months. They paid the creditor $l.00 a month and my charges for the $1.00 was higher than that. After 22 months I was no where near finishing this program even though I had been sending $488 in a month and was actually ahead in my payments. I had been told the program would take a total of 26 months My credit is ruined and NDR is a joke. I would recommend working on your own with your creditors. NDR's fees will always be subtracted from your account every month but they will not be working for you.

1 month ago

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Reply from National Debt Relief

Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Mar. 10th, 2021

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Tom Mitcham Fort Lauderdale, FL

Faced with a broken back spinal cord injury, although officially retired, I had been managing two beach resorts in Ft. Lauderdale, FL, the pay for which supplemented by Social Security income perfectly, however that life-threatening major, crippling injury precluded ever working again. My credit card balance could no longer be made as my income was slashed greatly. I could not make ends meet or make payments. That;s when National Debt Relief came to my rescue! They found the perfect program for me, all worry and stress were GONE! Finally I could sleep and rest at night with everything National Debt Relief took over and in less than a year, my American Express $8,500 debt was settled, paid and GONE! Folks, honestly if you are completely overrun, weighted down, overwhelmed by debt you never thought you could pay, "NAtIONAL DEBT RELIEF " is the only feasible answer for you! Trust me folks! I'm now a 'Firm Believer'!!!!

1 month ago

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Darius Buffalo, NY

Do not like the continuous automated calls, then when answered, waiting 4-5 minutes for someone. Stop making automated calls and have an actual person call or stop the calls altogether

1 month ago

National Debt Relief Logo

Reply from National Debt Relief

We’re sorry to hear about your experience and want to thank you for sharing your concerns with us. Based on the limited information provided, we are unfortunately unable to locate you in our system. If you can provide an email address or telephone number. Please contact us directly at 888-660-7427, Thank you.

Mar. 8th, 2021

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Linda Kulesa ,

When reviewing several companies, NDR was already the highest rated company. I called NDR last and they are the best. There was no high pressure response and the offer made was the best quote I received. So shop around, become familiar, then call NDR. It will be your last and best inquiry and a much kinder environment!

1 month ago

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Cecille Sperry ,

Best: resolving debt using my acct deposits appropriately. Quick resolutions

1 month ago

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Gary H Springfield, MO

My wife and I received our first settlement offer and could not have been any happier. It was better than we could have expected. We highly recommend National Debt to anyone feeling financially trapped

1 month ago

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David New York, NY

What I like about National debt is that when you speak with someone, they are very friendly and very helpful. What I dislike about National Debt is you have a long wait before you can speak with a person. What I mean by a long wait is anywhere from 15-25 minutes.

1 month ago

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Marcy Thibodeau Ludlow, MA

National debt relief has helped me so much. They cleared up my credit debt and also offered me a loan to clear the rest of it up and it will also help me build up my credit again. They have been great and easy to talk to, they are on top of everything and explain everything so that I understand this was the best decision I made.

1 month ago

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Jerry Gatewood Albuquerque, NM

Friendly, courteous, good on the phone, easy to comprehend service

1 month ago

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BARBARA Birch ,

First of all I loved how in the beginning how they handled and explained everything to me. They were so professional and made everything clear and understandable. They walked me step-by-step through the instructions and were very patient. The gentleman I had was excellent and every time I call with a question or problem someone is ready to help with a smile I can tell.

1 month ago

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EMcD York, PA

I have been working with National Debt Relief for almost 7 months. They have finally started to negotiate my debt. I have just completed my second of six negotiations. The settlement I received on both settlements was fantastic. I am hoping the remainder of the negotiations go as well. The approval of the settlement was quick and easy. I am on my way to being debt free for the first time in my adult life.

1 month ago

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Nancy Brown Pittsburgh, PA

My experience has been exceptional. The settlements work in my favor and I am very hopeful by the end I’ll be debt free

1 month ago

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sheila naron Little Rock, AR

Once I had enough funds built up in my account they were able to get 2 of my 3 accounts settled with great savings. They are Awesome.

1 month ago

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