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National Debt Relief

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8.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 27th, 2025

National Debt Relief is one of the largest debt settlement companies in the nation. Its goal is to help clients re-establish financial stability and peace of mind in the least amount of time possible.

The company works hard to ensure a positive experience with proven results through education and individual customer care. It has a $7,500 minimum debt requirement.

National Debt Relief wants individuals to achieve freedom from financial debt by receiving debt reduction services and financial consultations so that they will stop drowning in debt and will continue to live debt-free.

Many debt relief customers frequently complain about always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, fees are relatively low (18 to 25 percent of total enrolled debt) but are slightly higher than the industry average.

The company has quite the record of settling debts between 30 to 50 percent less than what its clients owe.

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The Good

  • National Debt Relief Cost
  • Great Service and Settlement Program
  • Referrals For Debt Consolidation
  • Other Types of Debt
  • Industry Accreditations
  • Money-Back Guarantee
  • Availability
  • Additional Services

National Debt Relief Cost

Positive National Debt Relief reviews indicate that NDR has a low cost (18-25 percent of total debt) with no upfront fee, which is one of the reasons some customers love the company. National Debt Relief works with all unsecured debt and some cases of student loans. 

Many debt relief companies may not be able to help with student loan debt, so it's unique that National Debt Relief helps with this on a case-by-case basis.

If a customer enrolls $100,000 of debt in NDR's debt settlement program, the company can generally cut the debt by 50 percent, making your debt $50,000 instead of $100,000. If you add on the 18 to 25 percent cost for NDR's debt settlement services, you'll pay between $68,000 and $75,000.

Customers should be aware that cost is difficult to forecast because of the variables of each individual financial situation. To accurately measure cost, company employees must take into account the determination of the creditor, the customer's credit score, the amount of debt, and state laws governing percentages that can be charged.

Approximate cost is usually determined in a free, no-obligation consultation with a debt expert. By law, no debt settlement company can charge upfront fees. Instead, payment isn't required until after debt is settled. Most companies allow a monthly payment plan, as is the case with National Debt Relief.

Potential clients should take advantage of the free consultation to learn about specific cost information for their situation.

Great Service and Settlement Program

National Debt Relief offers great features including:

  • 18-25 percent fees (competitive within the industry)
  • Consultations with no fees attached
  • $7,500 minimum debt required (industry average)

Past National Debt Relief clients have indicated that they appreciate the transparency offered by the company, the speed of debt resolution, reasonable costs, and professional level of support. Additionally, some reviews from former National Debt Relief customers who had canceled their service mentioned receiving unexpected refunds.

One recent National Debt Relief review mentions that with the help of NDR, "two settlements have been reached which leaves only three more to go." NDR clearly offers an impressive settlement program for clients.

But how exactly does the National Debt Relief program work? The debt settlement program or settlement process is three-way; it involves the debtor (you), the settlement company, and the creditor or creditors.

With NDR, customers can expect to settle any type of unsecured debt (student loan debt, medical debt, credit card debt, etc.). Unsecured debt does not have any property attached to it as collateral (such as home loan debt or car loan debt).

It is important for customers to carefully monitor their credit score and credit report. Note that the nature of debt settlement will involve moderate to heavy penalties on your credit score.

Debt settlement companies generally have clients stop making payments so that the lenders become more willing to start debt negotiation. Stopping to make even minimum payments will affect your credit.

Instead, clients pay money into a savings account each month. The money in the account will be used in the settlement agreements with creditors. Once the debt is settled, the client's credit report will show that the debts were settled, not paid in full.

Many settlement companies, including National Debt Relief, do not provide credit repair or credit monitoring services.

Those considering a debt settlement program should be aware that loan forgiveness counts as taxable income. It's important to be prepared to pay taxes on forgiven debt when going through the process.

The challenge for the settlement company is to weigh the debtors present and future financial situation against the patience and requirements of the creditors. The fact that NDR is generally providing quality customer service while navigating the testy relationship between the creditors and debtors is significant.

Those with credit card debt, medical debt, and unsecured loan debt will find that NDR understands how to get ahead of creditors.

Referrals For Debt Consolidation

There are two debt solutions in the debt relief industry: debt settlement and debt consolidation. Sometimes a debt consolidation program is really a debt management program. In these programs, a debt counselor helps clients create a repayment plan and stick to it. A repayment plan may include a strategy like finding ways to save more money or increasing your monthly payment toward one or several debts to reduce the amount owed faster.

If National Debt Relief discovers that its settlement services aren't right for you, NDR will refer you to Liberty Lending for a debt consolidation loan.

The difference between a good debt settlement program and debt consolidation loans is that a consolidation loan will weigh less heavily on your credit report because you pay the debt in full while debt settlement will aim to settle your debts at a fraction of the total money owed (sometimes as low as 30 percent of your total enrolled debt).

For debt consolidation, the company puts all of your debts into one monthly payment and tries to negotiate lower interest rates with debtors, making it easier for you to track and pay your fees.

This tactic of handling debt is also referred to as a debt management plan or debt management program. These terms are more accurate because most consolidation companies help with debt management and do not offer consolidation loans to their clients. Debt management programs also offer clients counseling services which can help them avoid future debt problems and minimize unexpected financial hardship.

However, some people are in too much debt to use debt consolidation programs; this is the reason for debt settlement plans. If you decide to settle your debt instead of figuring out a payment plan, National Debt Relief is a good option.

The debt settlement fees from National Debt Relief (at 25 percent) are slightly higher than typical fees in the industry, but if the National Debt Relief program can get your fees down below 18 percent (a low among industry fees), you should consider using its debt settlement services.

In your search for the right debt management company, be sure to give lower fees a high priority. However, it is important to take into account how much NDR can lower the total debt from your creditors.

Creditors have been known to settle with debt settlement companies for around 30 percent of the total debt amount. To figure out how much this will cost the debtor total, you must add the company’s fees (around 18 percent) to the debt settlement amount (between 30 and 50 percent). This means the customer will likely pay around 50 to 70 percent of the total debt amount.

Because National Debt Relief refers clients whose financial situations are better suited to consolidation, potential clients can trust National Debt Relief to put their interests before its business interests.

Other Types of Debt

National Debt Relief focuses on helping customers in trouble with unsecured debt creditors, like credit card companies, but also some forms of debt as well, including private student loan debt, which is rare in this industry.

Many debt relief companies work solely with customers with unsecured debt. Additionally, the company claims to offer debt consolidation services (which do require higher credit scores), another rare occurrence in the debt relief industry.

Once NDR identifies a customer's type of debt and verifies that it can help with that specific problem, the customer will open a special savings account in their name. Instead of paying your creditors, you will deposit your money into this private savings account. These funds are then used to pay the settlement.

Industry Accreditations

Another great part about National Debt Relief's service is their industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). National Debt Relief is also compliant with the Federal Trade Commission (FTC).

These accreditations help legitimize the organization and ensure debt settlement companies follow consumer-friendly best practices.

Money-Back Guarantee

A money-back guarantee is a must-have in the debt settlement industry. National Debt Relief offers a 100 percent money-back guarantee. Companies offer money-back guarantees and take preventative measures in order to lessen the risk you take.

The fact that debt relief companies rarely guarantee a time or price range for settlement negotiation makes customers a bit hesitant.

To combat this, most debt arbitrators will check your credit report and ask for income information in order to ensure more accurate rates.

Availability

National Debt Relief's debt settlement and debt consolidation services are available in 41 states and territories, a higher availability than most debt relief companies. The company is not available in Connecticut, Illinois, Kansas, Maine, New Hampshire, Oregon, South Carolina, Vermont, or West Virginia.

Additional Services

National Debt Relief provides additional services for those customers who would be better served by not using debt settlement. Some customers would prefer debt consolidation, bankruptcy, credit counseling, or simple financial education services. Of course, if one can get out of debt on their own, one should try to do so.

If a customer needs help deciding whether bankruptcy is a good option (and whether to file chapter 7 or chapter 13), National Debt Relief will counsel customers on the right path forward.

The company also provides extensive financial education services to help you stay on your feet after you get out of debt.

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The Bad

  • Short Time in Business
  • No Permanently Assigned Representative
  • Few Additional Services

Short Time in Business

One concern with National Debt Relief is that they have only been in business since 2009. While this is not a major problem, it is shorter than many competitors. For example, Freedom Debt Relief has been in business for over 20 years.

Additionally, the company has only been offering in-house debt settlement services since 2017, so you might not be able to deal with as many debt settlements experts at NDR as opposed to other debt settlement companies (the same goes for the company's debt consolidation services).

Usually, when customers approach the debt settlement program, it is with reluctance, poor credit scores, and few assets; this means that those with high credit card bills or medical bills are risking their credit scores on a company with lower experience than other debt relief companies.

However, those in risk of bankruptcy are still better off with NDR, as credit scores usually bounce back faster following debt settlement as opposed to the increase of credit score following bankruptcy.

No Permanently Assigned Representative

National Debt Relief does not have one representative assigned to each individual client's case. This can be frustrating for those who call in to talk about their situation with creditors or to view case information because they will often talk to a new representative each time.

Not every customer has the same type of debt or financial situation; one customer might have high student loan debt while another might have credit card debt. This can cost both the debt settlement company and the client time and cause frustration.

Independent of whether you have student loan or credit card debt, not having an assigned representative or a credit counselor can make the whole process harder to handle.

Because debt collectors are constantly harassing you, it's always good to have someone familiar to talk to about your situation. You are also more likely to get sincere customer service from companies that offer assigned reps. Every debt relief company should assign a personal rep.

Few Additional Services

The company's disclaimer states that it does not make payments to creditors, provide tax, bankruptcy, or legal advice. Some debt relief companies (both debt settlement and debt consolidation companies) provide such services in addition to the debt relief services offered. For example, if you are overwhelmed by secured debt, National Debt Relief's services may not be available to you.

Additionally, NDR does not offer credit repair services. Such financial and legal services can be extremely useful, as debt settlement will result in a lower credit score and has been known to prompt the occasional lawsuit against the debtor.

However the specialization in debt settlement is especially valuable for clients because it means that the company focuses its energy on offering quality negotiation services.

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The Bottom Line

There are many settlement companies to choose from. National Debt Relief is a good option for those looking to obtain relief from credit card debt and even student loans because it can negotiate a settlement that is 30 to 50 percent lower than the total debt owed. We encourage those who may benefit from this to take advantage of their free consultation. Be aware of the effects of the debt settlement process on your credit score and credit report. However, if you're considering filing for bankruptcy, debt settlement can be a good alternative.

The debt settlement company didn't start negotiating credit card, medical, or unsecured debt in-house until 2017 (this means NDR might not have as much debt experience as other settlement companies).

Customers with bad credit scores due to high credit card debt, medical bills, and unsecured loans such as personal loans will find National Debt Relief helpful. Customers should note that a lower credit score is a likely outcome with settlement services and should carefully weigh the benefits of debt settlement with the negatives of a lower credit score.

Customers should know that National Debt Relief typically charges its clients 18 to 25 percent of the total amount of money owed for its settlement services. Before committing to National Debt Relief's debt solutions, customers should ask for specific cost information during their free consultation.

We recommend customers consider National Debt Relief as an alternative to bankruptcy because of its strong history of negotiating good settlements for its clients.

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4.8

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3,113 Reviews

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Judy Koenen

I'm thankful for this business to help get my debt cleaned up. I DO NOT ever want to be in this position again. I expected my representative to call and discuss the offers that the credit card companies & them have come to, and then email as well so I have the hard copy for record. I feel it would be more professional, and I the customer could ask any questions at that time. Thanks, Judy

1 month ago

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Barbara Capone

I love national debt relief program. I’m just not satisfied that I speak to someone different every time I call. I never knew that the amount I give them every month will go up with different creditors. I saw on the tv that people get a reduction of 3/4 of what they owe. In my case it’s half of what I owe. I’m not complaining it’s just false advertising. I’m happy with the results but I thought it would be different. They did not let me know all these possibilities of an increase in monies every month.

2 months ago

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Dennis Kimmel

I keep getting called asking if I have any questions or after I answer a question they ask if there are any other questions. I have stroked their ego so many times by telling if them everything in fine I’m starting to wonder if they have a customer service insecurity issue.

2 months ago

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Angela San Francisco, CA

My experience has been overall positive working with NDR. My main point of feedback would be more visibility into when communication has been made between NDR and a creditor. Customer Service has very limited visibility to what the negotiation team is doing and having some piece of mind about when that team has had some initial contact with a credit would help immensely throughout the stressful process of fielding aggressive creditor communication on the client's end. The most detail I can receive when connecting with Customer Service is that "The negotiators have been in contact with your creditor and they will begin settlement when you have 50% of the debt saved."

5 years ago

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Reply from National Debt Relief

Angela, thank you for sharing your concerns with us. If you create an account on our website to access your file, you should be able to see the negotiation activity. This is also a convenient "one-stop-shop" to see required items, schedule drafts, check your balances, and even upload documents. This is the fastest way to review your account. We've found that our most successful clients are proactive in keeping up-to-date, in addition to the updates we send them. If you have any questions or need help setting up access, please contact Client Success.

Nov. 5th, 2019

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Edna Sherer

I am very excited to have Natl. Debt working on my behalf. I just wish they would start with the smaller ones first and work their way up, by that it wouldn't be so hard on my credit. I really appreciate them for their hard work.

3 months ago

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Jonathan Felipe

It has been good for the most part. I still have worries about my actual debt. I really wish someone would have told me that the process could last close to a year instead of being told 4 to 6 months at the beginning. I still worry about the notice about me being potentially sue for not paying a credit card but I was assure that National debt will defend me.

5 years ago

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Daniel Hopkins

Nothing to say at this time. I've only made 3 payments and seen one settlement. Let me get a few more settlements and I'll give true program feedback

1 month ago

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Lori Wegener

It's only been one month so I really can't rate it. Truly, you should have at least a 6 month time frame to see cause we've only ended one debt.

1 month ago

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Marie Jacobs

I loved hearing from NDR stating that they have resolved one of my creditors-I'm overwhelmed with joy about that! It gives me hope that I'll be hearing about my other creditors soon will follow.

3 months ago

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Gail Ayers

Still working on more resolutions in my plan

3 days ago

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Destiny Effiong

I dislike how high NDR fees are. These high fees are usually higher than the settlement monthly fee which causes you take longer to pay off the debt or not able to agree to a settlement due no having enough saved in your account due to high fees.

4 months ago

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Nancy Review NDR

NDR was my next to last resort (last being bankruptcy). I tried to keep up with payments and kept a good credit score, but I was borrowing from "Peter to pay Paul". I just couldn't do it any longer. I liked National Debt Relief's agenda, so I signed up. I don't like watching my score go down into the 400s, nor all of the calls, emails and texts I get, but I'm hoping in the long run that this works for me. They've already settled one debt for me, and it probably would have been sooner if I could have contributed more to my account, so I'm satisfied with my decision to go with NDR.

8 months ago

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Lori

So far so good. Within 3 months I have 3 cards settled, but still have many more to work through. I'll wait another 3 months, maybe before there is more progress, I hope! So, customer service is excellent, but knowing where I am with my other credit cards is more opaque.

5 years ago

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Terry

NDR settled all my unsecured debt very quickly. We were in debt for over 20 years and in way over our heads. Couldnt get ahead of the game. In just 4 years we will have settled and paid off over $69,000. Its feels so good to finally see the light at the end of the tunnel! Thank you, NDR!

5 years ago Edited September 14, 2021

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Kelly

My experience has been excellent. You are able to negotiate my debt a lot better than I could. It was never my intention to end up in such a dire financial position, but I am glad to know that there is a company willing to speak on my behalf to help me get debt free.

5 years ago

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Sharon Scrudder

They have been a life saver helping me with my debt problems. I am glad I choose NDR they take the stress out of worrying about bills you can't pay. They are always nice and understanding of your situation. I trust NDR to work with my creditors to get a fair settlement.

5 years ago

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Reply from National Debt Relief

We're glad that we could give you this kind of assurance, Sharon. This makes us happy because it means our agents have been meeting and (hopefully) exceeding the standard we set. Please let us know if there's anything else you might need.

Oct. 16th, 2019

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Heather Herr

Very personalble, eager to help tell you,and knowledgeable, when they are asked questions

3 weeks ago

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Greg Sullivan

I am still an ongoing customer and so far I am extremely pleased with the process. The only reason for not giving five stars is that we are not completely done.

3 months ago

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Monique Barry

I haven't been in the program that long but so far I'm extremely happy with the results. They settled one of my debts and that makes me extremely happy. National Febt Relief was the best choice for me!

4 months ago

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Cheri Stanley

My most recent dealings with National Debt Relief was easily done and quick. No unnecessary phone calls were made. The text and email received were complete and informational. Very satisfied with this particular agent.

4 months ago

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Rose

So far this company has resolved one of my debts . I only wish more could be resolved and at a faster pace but I understand the work that goes into these processes. Thank you .

5 months ago

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Jacquie Roblyer

I like that they talk to the creditors. I wish that National Debt would reach out to the creditors instead of waiting for the creditors to threaten legal action. I understand it puts National Debt in a better bargaining position but it's very stressful for me.

7 months ago

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Amye

They are very accomadating to meet whatever specific need I've had. Can be a bit pushy at times but I would have given up on the idea of repairing my credit a long time ago if they had not been there to encourage me not to

5 years ago

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Viviana Campos

Overall my experience has be wonderful, everyone I talk to has been very understanding and helpful; all of my questions were answered, and everyone I've spoken to have been nothing but kind to me.

5 years ago

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J Weiss

National Debt Relief has been doing the work they said they would. The company has excellent customer service and keep you well informed about where you money is and what is being paid off.

5 years ago

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Elaine Pfender

They were very kind and took the time to go over everything with me. I just wish my accounts would be settled quicker. I signed up in April 2019 and I only have 2 accounts settled. I have a total of 7 accounts.

5 years ago

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Ed Field

It has been aslow start, Things are getting a little better.

2 weeks ago

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Tina Howard

National debt relief has givin me hope to be out of debt. Ì love the way they work hard everyday to make sure things are getting done. They send me emails to keep me informed and i can always look at my account to see how things are going and i can text them with any questions. Thank you International Debt Relief. I just wish i had done this sooner.

10 months ago

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Allen Johnson

I honestly thought you were doing a great job. My credit is improving once again. Then you called me an offered a loan with Reach. Now I am being told I have a addition 5-year loan. Something is wrong with that picture. That's ridiculous, all of a sudden this seems to be a scam. I've made all the required payments on time. Now you want me to pay a loan company you recommended for 5 more years. My life is not a game, but it sure seems like you're playing me.

11 months ago

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Tina Stewart

I like how National Debt Relief communicates when settlements have been reached and I am excited the journey has started to where negotiations are being locked it. I feel like more knowledge of the time frame of this journey would have been beneficial. I started the program in November and didn’t realize it would take five months to get traction started. Over all I am satisfied with this program and thankful it was an option for me.

11 months ago

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Gregory Minnis Houston, TX

Everybody's really knowledgeable, the one thing that I would say I have a problem with is that when they make a settlement say 6 months to a year later they write you back and say at the time of enrollment you were down this much. But upon negotiations we realize that you are at this much and it's probably due to either spending more money on the card etc etc. But the truth is that those are all late fees and other fees that they don't tell you is going to stop once you enroll in the program. An example is they just settled this $2,800 settlement for 800 bucks and they were telling me how much of a great deal it is. But it was $1,200 when I enrolled in NDR, they kept telling me about how great of a deal it is however they settled for 800 bucks and then I paid 20% of the bill to NDR so that's a total of $1,160 for a savings of $40 in a year's worth of bad credit.

1 year ago

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Kevin McCarty Pike Road, AL

National Debt Relief helped me tremendously in my debt situation. My first credit card was negotiated within a month of joining the program for $5,000 less than was owed. Once I reached the required 25% of the second credit card, it was negotiated within 2 months. The only warning I would have is that the fees are 21% of the balance of the card when you joined the program, not 21% of the negotiated amount. You might end up in a situation like me where the fees of the second card are $2,000 higher than the negotiated payoff amount. With that said, I think this program is worth the price to forgo the hassle of dealing with debt collectors.

2 years ago

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Reply from National Debt Relief

Hi, thank you for taking the time to leave this review. We really appreciate when our clients let us know how happy they are with our best-in-class service and results! We are proud to be your partners on your journey to financial freedom.

Nov. 8th, 2022

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Jason Roy Kingston, NH

In the beginning, very helpful. I've found that there is some improvement to be gained in regards to reaching out to customers to keep them abreast of progress of negotiations with creditors, updates on how credit is being impacted etc. Though I'm sure like everyone right now, this company can be given some leeway for staffing complications due to covid 19. I like the service, I just think there should be more human to human interactions regarding progress throughout the time as a customer. Emails about settlements are confusing, it just shows the offer and asks whether you approve. No one there to tell you if a better deal could be made, or whether denying a current offer will help get a more reasonable one in the future etc. Overall though, if your back is against the wall, it's been a helpful service.

3 years ago

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Alicia Ruedas Las Vegas, NV

What I like about national debt relief is there able to help me get rid of my debt. What I don't like about national debt relief which is why they're getting a minus one star is that have to have at least 25 to 45% of your money collected in their account system in order to pay your off your debt. Right now I'm having a situation with them. I need them to pay off my University of Phoenix school debt, not student loan. I have been in this problem for a while now with the national Deb relief and they're not listening to me on paying them off first. They able to pay off four things first before them. When I told them I need that paid off first in order for me to get my Master's degree and get my official transcripts. That's the one problem I'm having with them right now and that's it. Other than that they're a good company.

3 years ago

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Pauline Ellison Orlando, FL

I was very impressed on how they handled my accounts at first... I paid off the contract in October of 2020, 7 months after signing a 2 yr contract I was disappointed in how long it took to settle on my last 2 creditors. It took them over 9 months to get them settled even having all the money there to pay them off. That was very frustrating....but all in all...was very happy after the final payoff was finally settled. Yes, I will definitely recommend this company to my friends. Thank you for helping me out of my tough situation and I cannot wait till I get my good credit back again. Pauline Ellison

3 years ago

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Raul Castro Seattle, WA

It was a dark and dim future I saw with my credit after having lost a job and making ends meet. I resolved that by being diligent and fight to look for another job and keep working....SO The next step was to deal with my credit issues. Having fallen behind, I needed money before I started getting paid. In essence, I was needing to spend money I didn't have yet, so I searched for loans. I was directed to NDR It took two weeks to get them started, on my part. They are ready to save you money if you just read the information as to what they are about, will accomplish and how the benefits will come. I was skeptical, but that was being uninformed as it was my doing. Now, I know what I want from NDR and they are delivering. The creditor WILL tell you they can do the same thing for you but that is when its too late and not as beneficial a settlement as NDR can do for me. NDR will take those debts off your shoulders and relieve the stress the day you get interviewed and even more when you actually let them start working for you.. There is so much more to say with the light shining bright at the end of the tunnel and Im just getting started. I look forward to logging in to CK or WH and seeing NO MORE COLLECTIONS on my profile. Thank you Edwin DeLeon for the work.

3 years ago

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JRO Palm Beach Gardens, FL

Overall the program is good. I had a significant amount of debt from a renovation that went south, wedding, and poor spending habits that totaled about 80k over six credit cards. Of course this happened right before COVID in January 2020. I felt like I was drowning paying about $2500 in interest per month, alone. I spoke to a customer services rep, Marvo, and he answered all of my questions. He was very knowledgeable and responsive. I was very hesitant to proceed, but didn’t have many other options, besides bankruptcy. I started depositing the amount requested, which was about $1200 a month and received my first settlement offer after 7 months. The only problem I have with the program is that they charge the full fee with the initial first payment withdrawal to the credit card company. I just think it’s in the customer’s best interest to spread it out over the course of each payment towards the settlement. I ended up settling my discover card outside the the program and my own since they approached me directly and was able to resolve within a few months (thankfully my spouse was able to help me out a lot with that settlement). I have settled all of my accounts and currently in repayment until the October of 2022. I will be done in about 32 months compared to the original 54 months that they noted. I was sued once and in response, NDR was able to negotiate a settlement and the Attorney’s office they contract with took care of it, but required a few signatures. NDR spread out the fee over the course of a 3 months period, which I appreciated. For my last account that had not been negotiated yet, NDR called me and said I was eligible to take out a loan to pay off all remaining payments and negotiate and offer with the last company, then I would only have 1 payment of $1000/month. It was a balance of 30k that would be required for the loan and I inquired about the interest rate from the lending company and it was 22% and equates to 16k in interest (I did not think this was in my best interest, so I declined the offer). I ended up putting an extra $100 per week for several weeks (I ate like a rabbit and made other sacrifices like canceling Subscriptions, etc to do this). They called me after about 7 or 8 weeks of doing this to settle my last account. I put any extra cash that I shaved off for my monthly budget and deposited extra at several points throughout the program. My credit score did tank, but it has slowly been recovering now that they are all in repayment. I will save about $20k (excluding interest that accrued) with the settlement relief program. It takes patience, time, and sometimes extra funds, which makes sense to be able to negotiate in a timely fashion. A lot of the negative reviews I have read have been from people that don’t understand how the program works or refuse to take ownership of their bad spending habits and improve these behaviors. I will say, I read a few that involved the eligibility with the loan and seems like it made things worse for them and extended the time frame they are paying for the debt by several years. I would just use caution and your best judgment with making that decision.

4 years ago

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Nicholas Chappell Traverse City, MI

I have had no issues with NDR. They followed the contract like they said they would as far as length in months. According to my online dashboard I have paid off my creditors, but have heard nothing with regards to closure. In fact it looks like a payment is being taken in July. I started my debt payments on a contract with a different company and was very dissatisfied. (Performance Settlement) They knew I had pending problems with the IRS and I informed them at the beginning that I might have to decrease the amount they took each month. The IRS later demanded an installment agreement with me. I notified PS and they decreased the payment for about 2 months and started taking the full amount again. With IRS payments I could not pay my bills and fell behind on my mortgage. Repeated attempts to straighten the problem out with PS failed so I pulled the plug, instructing my bank not to pay them any more. Communication and follow up with NDR is much better.

4 years ago

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Shelita White San Jose, CA

All my debts were settled; however, when I looked back over my account almost all the money I saved went to NDR for their fees. I can’t really fault this because I knew their service would cost me and they basically handled all the negotiations for me. In addition, when you graduate you don’t receive anything. No documentation, no program summary, you receive no copies of the agreements in case anything comes back down the road. On the downside, they don’t negotiate terms other than the amount it appears. It would have been nice for them to include credit report assistance such as adding “paid in full terms or pay for delete” with the settlement. After graduating 2 of my creditors who agreed to the settlement decided to put the remaining balance into collections. I contacted NDR and they are helping me with this so this is a huge plus. I had a substantial amount of debt and only 2 out of the 7 creditors are still causing issues with my credit report and attempting to collect the remaining balance after settlement. Their customer service was great despite being told incorrect information by one of the reps in the past but I was able to pay off 5 of my creditors early so I would say overall my experience was great. If you are struggling with paying your debt, live in constant anxiety over it, and see no way out, NDR is the way to go. Be warned, your credit score will take a huge hit and it will take time for it to recover so if you want to purchase a home in the near future, the program may not be the best fit for you.

4 years ago Edited September 14, 2021

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Angela Williams Bean Station, TN

I have been with NDR since 11/2017. So far I am pretty satisfied with the results. The only negatives that keep me from giving 5-star rating are: 1) They do take a lot of fees to settle the debt. 2) They tend to let the bills go into collection and you sometimes end up getting served papers about being taken to court, which has happened to be twice. Talk about nerve wrecking! 3) When you sign up they tell you how much you will need to pay, in my case every other week, and you agree to an amount; however, sometimes to settle a debt they will ask if you can pay extra to help get it settled. This has happened twice, once I was able to come up with a little extra and the other time there was no possible way. All that being said, I am fairly pleased with NDR. My job went downhill and I ended up unemployed and thus my bills, which I had kept paid on time every month, paid the price. So far, NDR has settled and completely paid 3 accounts for me with a fourth one being close to being paid off. I do still have 4 other accounts remaining to be negotiated and it makes me nervous that nothing is being paid on them yet. I wish I had extra money to put in the account to help that along. I have been sent a couple of papers from the creditors stating if I would settle the debt they would settle for nearly a fourth of what is owed to them. I have sent these to NDR hoping that they would reach out and do this on my behalf even if it means getting their fee a little later but this has not been the case. Every time I have called I have been helped and all my questions have been answered to my satisfaction. I have been reassured when I am in a panic about phone calls, court dates, etc. (I have not had to go to court thank goodness!!) Their staff seems to know what they are talking about and gets my issues resolved. All in all I guess I am pretty satisfied, but I hope I never have to go through this again EVER!!!!

5 years ago

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Reply from National Debt Relief

Angela, thank you for sharing your experience in such detail. We admit that our program has its share of challenges. No system is perfect, and we do try to mitigate them. We also try our best to manage the factors that we can control. It sounds as though things are going relatively well for you and we want to do whatever we can to ensure this continues. You expressed a desire for things to go faster and you mentioned some challenges that are preventing you from achieving this. Try not to be so hard on yourself; as long as you remain committed to finishing the program, there's no reason why you can't.

Jun. 26th, 2019

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Susie A Donley

I started Nov 15 2018 with an contract of 33 months ,In the first 3 months,1 creditors was paid the amount of 1400 on a balance of 3400.Now we are working on the 50% going to NDR for there help another month and a half that will be paid it was 700 then after that start paying into my saving with them to get enough in there to pay the next creditors, I do watch my account on there website, I don't mind the 9.95 charge for the saving account and 12.95 a month for the attorney still better then 27% interest .It hadn't been a long time it just seems like it since I am watching several times A month,To see when the amount comes out of my checking and when it is posted

5 years ago

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Reply from National Debt Relief

Susie, just hang in there. You'll be in a better position to rebuild your credit once you complete the program and don't have as much debt. We'll keep giving you the tools you need to be successful.

Apr. 3rd, 2019

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Brendan P El Cajon, CA

My experience with National Debt Relief has been mostly positive. So far they've managed to negotiate our debt down by more than 50%, which is amazing. We've completely paid off one of our four credit accounts, and we're on track to paying another off this year. We're still waiting for our other two accounts to be negotiated successfully, and we're hopeful that we'll be able to have similar results. The waiting game is hard, and there's not a lot of communication or updates during the negotiation process, which is frustrating. But that appears to be the nature of the process. Customer service response via email is slow, but they are very responsive on the phone, and very good at walking us through every step of the process.

6 years ago

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Reply from National Debt Relief

Brendan, thank you for the update. Congratulations on your success so far. We hope to hear more from you as you continue in the program.

Mar. 11th, 2019

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Amber Anten Puyallup, WA

NDR has really helped negotiate lower payoffs with our creditors and most have settled for 50% less (or more!). We still have debts to pay off, but we are getting there. They definitely are best to use when your credit is already in the crapper. If you have GOOD credit (or decent) it WILL plummet. You have to not pay your creditors for a few months before they will start to negotiate a payoff. For us, our accounts were not past due, we just had too many for too much money. Since we had to stop paying on them, our credit tanked even further due to missed payments. We started with low 500 credit scores, and we dove down to low 400's once the payments stopped. We are back in the low 500's now because some of them are paid off, but it will take some time to climb out of this. We KNEW that, though. We were prepared for it. So if you have decent credit (over 600) you may want to reconsider using this program unless you are willing to watch your score tank for a while. Their communication is good and I get emails from them any time there is account activity (no contact just means nothing is happening) and their website is easy to use. Any time I contact them, they respond quickly and efficiently. I have read other online reviews that they don't communicate well, but I have not experienced that at all. They are always there to answer a question without issue.

6 years ago

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bettina Pacoima, CA

Love them, I have been enrolled since 2014 and all of my accounts have been settled except for 2. They answered all of my questions when I enrolled. The customer service is good. I have spoken to several people when I call in, but each of them are always helpful and assists me with any issue. I am happy I enrolled with them. I placed 10 accounts with them and 7 of my accounts were settled quickly and for amounts that were affordable to me. I am always consulted before a settlement is accepted. I have had no problems, and my bank account is drafted twice a month on the correct dates. I have never had any problems with payments being made to creditors on time, not once in 2 years!

9 years ago

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Jeff E

The team is helping me out to lower my debt. It takes awhile but it's all part of the system. So I'm ok with that.

2 months ago

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Katlyn

So far, so good. I have several more accounts to settle and I am looking forward to getting this done. Thank you!

2 months ago

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Sarah Chisman

The payments are low and affordable. The only downside is you have to build up the balance in your payment account before they can settle with your creditors.

4 months ago

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National Debt Relief

In my short time being associated w/ National Debt Relief I’ve already had good things happen. I can only hope that the rest of my time w/ them wil be the same.

4 months ago

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Laura Thomas

I'm pleased but wish for more help with debitors. Especially cause you oay for their help. But I appreciate everything that's being done for me. Thank you.

5 months ago

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Cheryl Bonner

Good they gave me a timeline on how long the process would take and what to expect during this time as so as they make a settlement they call and let me know

5 years ago