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National Debt Relief

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8.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 27th, 2025

National Debt Relief is one of the largest debt settlement companies in the nation. Its goal is to help clients re-establish financial stability and peace of mind in the least amount of time possible.

The company works hard to ensure a positive experience with proven results through education and individual customer care. It has a $7,500 minimum debt requirement.

National Debt Relief wants individuals to achieve freedom from financial debt by receiving debt reduction services and financial consultations so that they will stop drowning in debt and will continue to live debt-free.

Many debt relief customers frequently complain about always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, fees are relatively low (18 to 25 percent of total enrolled debt) but are slightly higher than the industry average.

The company has quite the record of settling debts between 30 to 50 percent less than what its clients owe.

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The Good

  • National Debt Relief Cost
  • Great Service and Settlement Program
  • Referrals For Debt Consolidation
  • Other Types of Debt
  • Industry Accreditations
  • Money-Back Guarantee
  • Availability
  • Additional Services

National Debt Relief Cost

Positive National Debt Relief reviews indicate that NDR has a low cost (18-25 percent of total debt) with no upfront fee, which is one of the reasons some customers love the company. National Debt Relief works with all unsecured debt and some cases of student loans. 

Many debt relief companies may not be able to help with student loan debt, so it's unique that National Debt Relief helps with this on a case-by-case basis.

If a customer enrolls $100,000 of debt in NDR's debt settlement program, the company can generally cut the debt by 50 percent, making your debt $50,000 instead of $100,000. If you add on the 18 to 25 percent cost for NDR's debt settlement services, you'll pay between $68,000 and $75,000.

Customers should be aware that cost is difficult to forecast because of the variables of each individual financial situation. To accurately measure cost, company employees must take into account the determination of the creditor, the customer's credit score, the amount of debt, and state laws governing percentages that can be charged.

Approximate cost is usually determined in a free, no-obligation consultation with a debt expert. By law, no debt settlement company can charge upfront fees. Instead, payment isn't required until after debt is settled. Most companies allow a monthly payment plan, as is the case with National Debt Relief.

Potential clients should take advantage of the free consultation to learn about specific cost information for their situation.

Great Service and Settlement Program

National Debt Relief offers great features including:

  • 18-25 percent fees (competitive within the industry)
  • Consultations with no fees attached
  • $7,500 minimum debt required (industry average)

Past National Debt Relief clients have indicated that they appreciate the transparency offered by the company, the speed of debt resolution, reasonable costs, and professional level of support. Additionally, some reviews from former National Debt Relief customers who had canceled their service mentioned receiving unexpected refunds.

One recent National Debt Relief review mentions that with the help of NDR, "two settlements have been reached which leaves only three more to go." NDR clearly offers an impressive settlement program for clients.

But how exactly does the National Debt Relief program work? The debt settlement program or settlement process is three-way; it involves the debtor (you), the settlement company, and the creditor or creditors.

With NDR, customers can expect to settle any type of unsecured debt (student loan debt, medical debt, credit card debt, etc.). Unsecured debt does not have any property attached to it as collateral (such as home loan debt or car loan debt).

It is important for customers to carefully monitor their credit score and credit report. Note that the nature of debt settlement will involve moderate to heavy penalties on your credit score.

Debt settlement companies generally have clients stop making payments so that the lenders become more willing to start debt negotiation. Stopping to make even minimum payments will affect your credit.

Instead, clients pay money into a savings account each month. The money in the account will be used in the settlement agreements with creditors. Once the debt is settled, the client's credit report will show that the debts were settled, not paid in full.

Many settlement companies, including National Debt Relief, do not provide credit repair or credit monitoring services.

Those considering a debt settlement program should be aware that loan forgiveness counts as taxable income. It's important to be prepared to pay taxes on forgiven debt when going through the process.

The challenge for the settlement company is to weigh the debtors present and future financial situation against the patience and requirements of the creditors. The fact that NDR is generally providing quality customer service while navigating the testy relationship between the creditors and debtors is significant.

Those with credit card debt, medical debt, and unsecured loan debt will find that NDR understands how to get ahead of creditors.

Referrals For Debt Consolidation

There are two debt solutions in the debt relief industry: debt settlement and debt consolidation. Sometimes a debt consolidation program is really a debt management program. In these programs, a debt counselor helps clients create a repayment plan and stick to it. A repayment plan may include a strategy like finding ways to save more money or increasing your monthly payment toward one or several debts to reduce the amount owed faster.

If National Debt Relief discovers that its settlement services aren't right for you, NDR will refer you to Liberty Lending for a debt consolidation loan.

The difference between a good debt settlement program and debt consolidation loans is that a consolidation loan will weigh less heavily on your credit report because you pay the debt in full while debt settlement will aim to settle your debts at a fraction of the total money owed (sometimes as low as 30 percent of your total enrolled debt).

For debt consolidation, the company puts all of your debts into one monthly payment and tries to negotiate lower interest rates with debtors, making it easier for you to track and pay your fees.

This tactic of handling debt is also referred to as a debt management plan or debt management program. These terms are more accurate because most consolidation companies help with debt management and do not offer consolidation loans to their clients. Debt management programs also offer clients counseling services which can help them avoid future debt problems and minimize unexpected financial hardship.

However, some people are in too much debt to use debt consolidation programs; this is the reason for debt settlement plans. If you decide to settle your debt instead of figuring out a payment plan, National Debt Relief is a good option.

The debt settlement fees from National Debt Relief (at 25 percent) are slightly higher than typical fees in the industry, but if the National Debt Relief program can get your fees down below 18 percent (a low among industry fees), you should consider using its debt settlement services.

In your search for the right debt management company, be sure to give lower fees a high priority. However, it is important to take into account how much NDR can lower the total debt from your creditors.

Creditors have been known to settle with debt settlement companies for around 30 percent of the total debt amount. To figure out how much this will cost the debtor total, you must add the company’s fees (around 18 percent) to the debt settlement amount (between 30 and 50 percent). This means the customer will likely pay around 50 to 70 percent of the total debt amount.

Because National Debt Relief refers clients whose financial situations are better suited to consolidation, potential clients can trust National Debt Relief to put their interests before its business interests.

Other Types of Debt

National Debt Relief focuses on helping customers in trouble with unsecured debt creditors, like credit card companies, but also some forms of debt as well, including private student loan debt, which is rare in this industry.

Many debt relief companies work solely with customers with unsecured debt. Additionally, the company claims to offer debt consolidation services (which do require higher credit scores), another rare occurrence in the debt relief industry.

Once NDR identifies a customer's type of debt and verifies that it can help with that specific problem, the customer will open a special savings account in their name. Instead of paying your creditors, you will deposit your money into this private savings account. These funds are then used to pay the settlement.

Industry Accreditations

Another great part about National Debt Relief's service is their industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). National Debt Relief is also compliant with the Federal Trade Commission (FTC).

These accreditations help legitimize the organization and ensure debt settlement companies follow consumer-friendly best practices.

Money-Back Guarantee

A money-back guarantee is a must-have in the debt settlement industry. National Debt Relief offers a 100 percent money-back guarantee. Companies offer money-back guarantees and take preventative measures in order to lessen the risk you take.

The fact that debt relief companies rarely guarantee a time or price range for settlement negotiation makes customers a bit hesitant.

To combat this, most debt arbitrators will check your credit report and ask for income information in order to ensure more accurate rates.

Availability

National Debt Relief's debt settlement and debt consolidation services are available in 41 states and territories, a higher availability than most debt relief companies. The company is not available in Connecticut, Illinois, Kansas, Maine, New Hampshire, Oregon, South Carolina, Vermont, or West Virginia.

Additional Services

National Debt Relief provides additional services for those customers who would be better served by not using debt settlement. Some customers would prefer debt consolidation, bankruptcy, credit counseling, or simple financial education services. Of course, if one can get out of debt on their own, one should try to do so.

If a customer needs help deciding whether bankruptcy is a good option (and whether to file chapter 7 or chapter 13), National Debt Relief will counsel customers on the right path forward.

The company also provides extensive financial education services to help you stay on your feet after you get out of debt.

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The Bad

  • Short Time in Business
  • No Permanently Assigned Representative
  • Few Additional Services

Short Time in Business

One concern with National Debt Relief is that they have only been in business since 2009. While this is not a major problem, it is shorter than many competitors. For example, Freedom Debt Relief has been in business for over 20 years.

Additionally, the company has only been offering in-house debt settlement services since 2017, so you might not be able to deal with as many debt settlements experts at NDR as opposed to other debt settlement companies (the same goes for the company's debt consolidation services).

Usually, when customers approach the debt settlement program, it is with reluctance, poor credit scores, and few assets; this means that those with high credit card bills or medical bills are risking their credit scores on a company with lower experience than other debt relief companies.

However, those in risk of bankruptcy are still better off with NDR, as credit scores usually bounce back faster following debt settlement as opposed to the increase of credit score following bankruptcy.

No Permanently Assigned Representative

National Debt Relief does not have one representative assigned to each individual client's case. This can be frustrating for those who call in to talk about their situation with creditors or to view case information because they will often talk to a new representative each time.

Not every customer has the same type of debt or financial situation; one customer might have high student loan debt while another might have credit card debt. This can cost both the debt settlement company and the client time and cause frustration.

Independent of whether you have student loan or credit card debt, not having an assigned representative or a credit counselor can make the whole process harder to handle.

Because debt collectors are constantly harassing you, it's always good to have someone familiar to talk to about your situation. You are also more likely to get sincere customer service from companies that offer assigned reps. Every debt relief company should assign a personal rep.

Few Additional Services

The company's disclaimer states that it does not make payments to creditors, provide tax, bankruptcy, or legal advice. Some debt relief companies (both debt settlement and debt consolidation companies) provide such services in addition to the debt relief services offered. For example, if you are overwhelmed by secured debt, National Debt Relief's services may not be available to you.

Additionally, NDR does not offer credit repair services. Such financial and legal services can be extremely useful, as debt settlement will result in a lower credit score and has been known to prompt the occasional lawsuit against the debtor.

However the specialization in debt settlement is especially valuable for clients because it means that the company focuses its energy on offering quality negotiation services.

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The Bottom Line

There are many settlement companies to choose from. National Debt Relief is a good option for those looking to obtain relief from credit card debt and even student loans because it can negotiate a settlement that is 30 to 50 percent lower than the total debt owed. We encourage those who may benefit from this to take advantage of their free consultation. Be aware of the effects of the debt settlement process on your credit score and credit report. However, if you're considering filing for bankruptcy, debt settlement can be a good alternative.

The debt settlement company didn't start negotiating credit card, medical, or unsecured debt in-house until 2017 (this means NDR might not have as much debt experience as other settlement companies).

Customers with bad credit scores due to high credit card debt, medical bills, and unsecured loans such as personal loans will find National Debt Relief helpful. Customers should note that a lower credit score is a likely outcome with settlement services and should carefully weigh the benefits of debt settlement with the negatives of a lower credit score.

Customers should know that National Debt Relief typically charges its clients 18 to 25 percent of the total amount of money owed for its settlement services. Before committing to National Debt Relief's debt solutions, customers should ask for specific cost information during their free consultation.

We recommend customers consider National Debt Relief as an alternative to bankruptcy because of its strong history of negotiating good settlements for its clients.

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4.8

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3,113 Reviews

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4%

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1%

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William J Goff Jr

The reason for one is the annoying phone calls and failure to provide an answer to a question that was disclosed on my initial contact and signing documentation for the services being provided! Sincerely, William J. Goff, Jr

2 weeks ago

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Joseph Thornton

This is second time using them. 1st was Great all around. Second time the fees are outrageous! The most recent they charged me $3013 in fees but settled for $2427? Not to mention They don't listen n come up with every excuse in the book of why. I've asked numerous times to settle one inexpensive one only because my mother n law is listed as the cosigner and is affecting her credit and they still have yet to settle. Do not recommend anymore.

1 month ago

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katiehirschberger@yahoo.com

I was, when I started this program on time with all my payments all though they were high. I stopped making them in order for national debt relief to negotiate them down. They did so but then added a bunch of fees and had an outside loan provider contact me with a worse interest rate than I have ever paid to pay off the debts on an 24% APR and I’m still paying all the fees to them and stuck in a new huge loan and my credit score is now shot. Honestly worst experience

1 month ago

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Valerie V

Used them and was still sued for a credit card. I ended up filing bankruptcy and when I called to leave the program I was told I owed them money for their services. What service? Me being sued? Telling me that they had a great deal worked out with the company suing me- $3300 on a $4000 bill is not a good deal and if I had that much money I would've paid them to begin with! A waste of time and money.

5 years ago

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Reply from National Debt Relief

Hello Valerie,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Based on the information provided, we are unfortunately unable to locate you in our system. Please give us a call directly at 888-660-7427. Thank you.

Nov. 19th, 2019

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Megan Ash

I wish i would have done more research before signing up. They settle the debts and basically the amount deducted from settlement is basically what their fee for settling is. Settlement with a 5,000 reduction and then their fee is 4,000. It’s insane. My credit is tanked. My repayment plan is yearssssss. I just wish I would have researched more first.

7 months ago

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Verified Customer

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tim ismiel

they sqrewed me and my credit ..i agreed on a debt and they pulled out and put it in collection the only way i found out was my credit dropped 91 points in one day. i guess no one lets you know when a crediter backs out of a a agreement

5 years ago

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Reply from National Debt Relief

Hello Tim,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Nov. 19th, 2019

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Glenn

I think I would have been better off working with the creditors. In the end after getting me to trash my credit, NDR advises me to take a loan that didn't save me much. I feel like I have been scammed. But hooray only 96 payments to go.

8 months ago

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Wilbert Allen

Two payments taken out of my account simultaneously on May 17th a mistake made by the representatives of Debt Relief program. As a result of this double withdrawal my account had insufficient funds. The representatives from the company told me it take 3 to 5 days to return my money to my account. Today's date is May 28th and my money has yet to be returned. So I'm not happy at all with your company.

10 months ago

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Reply from National Debt Relief

Hi Wilbert,

Thank you for reaching out. I see that you received a withdrawal of the 2nd draft on 5/29. We apologize for the delay and any inconvenience that caused.

Sincerely,
National Debt Relief

Jun. 11th, 2024

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Danica L McNair Orlando, FL

I called NDR to inquire about a settlement that was reached. I only received a text message and email about the settlement. However, when I reviewed the dashboard, I had some questions about the lump sum fee. Unfortunately, the initial representative that I spoke with named Letitia was very rude and condescending. At this time, it was 2:14PM EST. When I asked to speak with a supervisor, she put me on hold for 15 minutes and then came back and stated the supervisor was on lunch and would return at 4PM. I then asked if the supervisor had a 2-hour break. Letitia continued with the condescending tone and advised that I had the incorrect time and that she was in EST. She then informed me that she is in DR "The Dominican Republic" and proceeded to suck her teeth and give attitude. At this point, I told her that she was not in EST and that I am in Florida on EST. I discontinued the call requesting the supervisor. At 4:38PM EST when I did not get a call as promised, I called back. Spoke to a wonderful young lady named Taylor that was able to answer my question. Taylor then put in a request for me to speak with a supervisor, as I had a follow up question. Unfortunately, a woman named Elizabeth called me 2 days later and tried to answer something she could not answer and proceeded to keep me on hold. To date, I am still waiting for a Supervisor to call me. With this current state, I would not recommend NDR to anyone else. While they do review the terms, they dropped the ball with this situation.

1 year ago

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Reply from National Debt Relief

Hi Danice,

Thank you for reaching out to share your experience. We apologize for the lack of communication and our client success team will be reaching out shortly to address your concerns.

Sincerely,
National Debt Relief

Feb. 5th, 2024

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Tammi Schnick Yorba Linda, CA

This company is horrible. They start out as very professional and knowledgeable with all sorts of promises. That’s where it ends. After that it becomes a nightmare. Our credit has become worse instead of better. We’ve been sent to collections by some of our creditors because their priority of who they work with first makes no sense. They do have a ‘process’ and ‘logic’ they use but they don’t apply that logic logically….for instance we have two creditors that have roughly the same amount and they are not negotiating with the one that’s been sent to collections, but are negotiating with one that has not. Some of their agents are condescending and have no idea how their program works. We get different stories from different agents, depending on who you talk to. They lie about who they are negotiating with we’ve been told by them they are negotiating with some creditors we talk to the creditors the creditors haven’t heard from them. They’ve told us some creditors have been sent to lawyers that haven’t and that’s why they’re negotiating with them instead of others. It’s a different story every time we call depending on who we talk to.

1 year ago

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Sarah Johnson

National debt relief is the biggest scam! They are taking advantage of people that are already struggling with debt. I enrolled in their program in 2020 with the promise of paying less then what I owed, but this was in fact not true at all! I enrolled with $16,675 in debt and by the time I am finished with their scam I will have paid in $17,894.58! I was promised that I would pay $12,900 and my debt would be resolved I have now paid in $9,417.00 and I am being told I owe another $7,000! They have let my debt default, so they can take 25% of what I pay in!!! My interest on the entire debt through the lender was only 21%! This program is taking advantage of already vulnerable people and they have NO SHAME! Please do your self a favor and find another resolution for your debt, as this program will rip you off and leave you in a worse position then when you began!! BEWARE OF THIS SCAM AND DO NOT MAKE THE SAME MISTAKE I DID!!!!

1 year ago

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CH

The positive is that my debt was settled successfully. However, at no point during the process was it made clear to me just how expensive and how high the fees were for the settling of that debt. When my final settlement was discussed with me, I had to speak with a total of seven people over the course of several hours in order to get my questions adequately answered. I spoke to numerous different employees who provided different numbers end it appeared as though they were not old trained or equipped to provide me with the information I needed. Knowing what I know now about how high the fees are for the settlement team and the lack of transparency I dealt with during the process, I would have elected a different route to address my debt.

3 years ago

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Reply from National Debt Relief

Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Aug. 6th, 2021

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Ryan Caballero Woodland Hills, CA

Do not go with this company. They will extend your program as long as they can and as long as possible so that they can charge you as much fees as they can instead of trying to help fix your credit. 1. Their fee is 21% of the enrolled amount. For example 10K balance, even if they settle it for 80%, their fees is 2,100, so you’re not really saving 20% on the settlement, you’re actually paying 100 more if you just handled it yourself in the first place. Think about if your credit card debt is 100K, their fees alone will be $21,000. On top of the maintenance fee on your account which ends up to be about $25 a month. 2. They don’t start contacting any of your creditors until you have enough funds accumulated, and when they finally make an offer to your creditor, they will take most of it for their fees first. 3. Their Gitmead legal representation doesn’t really do much. A judgment was obtained against me and I didn’t even know about it. The only reason why I found out was because I was contacted by an attorney trying to represent me for a fee. This didn’t just happen once, it happened twice. 4. On one of my account, I called National Debt Relief that my creditor is planning on suing me and if they can prioritize that account. They never contacted that creditor. I ended up getting sued and eventually I had to borrow money from family and friends to take care of it on my own since they didn’t do anything about it. 5. Towards the end of my program, I have enough funds accumulated in my account. I called them on 04/26/21 to pay the remaining balance of my settlement. They told me that it takes 3 days to clear and that I had to pay the following month maintenance fees. On 05/03/21, I called them again to request a payoff, this time I’m told that I need to keep an additional $25 on my account in case the payoff is not approved. My payment schedule is 30th of every month on this account. Bottom line is, if you owe 5 or more credit cards and you go National Debt Relief, you are most likely to get sued, and since they don’t monitor your accounts, one day you’ll wake up that there’s a judgment against you. I originally had 7 accounts enrolled with them. I got sued on 5 of them. I eventually withdrew 4 accounts from National Debt Relief and settled the accounts myself. I was actually able to settle the 4 accounts for less than the settlement that National Debt Relief was able to get from my Creditors. Case and point, I had 2 Discover accounts. They got a settlement on one of the accounts for 40%. I was able to settle the other for 32.50%. On top of their 40% settlement, they charged me 21% of the enrolled amount for their fees. National Debt Relief makes it sound like they’ll be able to save you thousands. In the end, after all their fees, you’ll end up paying more than if you just called your creditors directly. Don’t be scared to pick up the call from collection agencies and creditors, you’re better off dealing with them directly than dealing with them through National Debt Relief.

3 years ago

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Reply from National Debt Relief

Hello Ryan,
We’re sorry, it sounds like we missed the mark this time. Your happiness is our number one priority, and we’d like to make this right. A member of our team will be reaching out shortly, and you can also call us directly at 888-660-7427.

Jul. 6th, 2021

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Beverly San Francisco, CA

I worked with NDR for over 20 months and they were "unable" to settle a debt. Turns out they never responded to the creditors 3 offers. After I quit NDR and called the creditor I was able to work out a deal that was appropriate NDR did not return phone calls or emails. My other debt was settled within 4 months. They paid the creditor $l.00 a month and my charges for the $1.00 was higher than that. After 22 months I was no where near finishing this program even though I had been sending $488 in a month and was actually ahead in my payments. I had been told the program would take a total of 26 months My credit is ruined and NDR is a joke. I would recommend working on your own with your creditors. NDR's fees will always be subtracted from your account every month but they will not be working for you.

4 years ago

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Reply from National Debt Relief

Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Mar. 10th, 2021

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Lisa S

This has been a terrible experience. They have taken $$$$$ from us , ruined our credit, haven’t helped us with our debt, in fact we owe more now than when we started the program. That’s not including the constant harassing calls from Natl Debt Relief themselves, demanding you increase your bi-weekly payments, and threatening to drop your account if you don’t. ( these tactics don’t start until after you have been served with lawsuits from the very creditors they are supposed to be helping you with). Also, their “agents” are call center reps and you never speak with the same person twice. We finally called a lawyer and pulled out of the program. We’re gonna try to build our lives back up while we still have some pieces left to pick up. This is a long term SCAM. Don’t believe any of their advertising claims. They take advantage of people who are desperate.

5 years ago

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Reply from National Debt Relief

Hello Lisa,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Based on the information provided, we are unfortunately unable to locate you in our system. Please give us a call directly at 888-660-7427. Thank you.

Nov. 21st, 2019

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NAMoore Las Vegas, NV

Awful organization, they work a settlement amount out, and present you with a payment option up front, but don’t expect that number to stick. They will constantly hound and harass you for money, they will send you approvals for payoffs and AFTER you approve the payoff, they will send another approval that forces you to call in, and wait for it, they ask you to pay more money... They did little to nothing to help settle debts and continually asked for more money, the shady practice of you approving an agreement through their system and then turning around weeks later to tell you you can only approve that if you send more money is reprehensible. And the initial amount they tell you will not stick it will continually grow as more accounts enter into “agreement” I would never recommend or work with again... it is a waste and an additional stress that doesn’t not need to be added.

5 years ago

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Reply from National Debt Relief

Hi Namoore,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

Oct. 28th, 2019

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Ramu Gorai Trenton, NJ

This company is fraud . I have a debt of 33K in 4 credit card . After one year "The Law Office of Robert S. Gitmeid" took 10K from me and didnt pay any single dollar to the creditor. One of the creditor didn't listen to this program - Discover bank took all my outstanding money $4000 from my personal account as garnish payment after 1 year. All credit card company file lawsuit against me .When I called "The Law Office of Robert S. Gitmeid" , they said they can not do any thing . They can try only and I asked them to return my fees as none of the creditor is listening to this national debt relief program. They said they can not return any of the money or fees . Now I have lost another 10K and I have another 10K negative balance and lost 1 year .Please beware about this program, none of the creditor listening from this company. They are fraud.

5 years ago

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Carol Hastings Havre de Grace, MD

I am a current customer of NDR... When I started with them I paid biweekly amount of 143.50.... I changed my payment to once a month and suddenly I am paying 323.00... I pay for the legal every month and still get taken to court. I am confused as to how they settle for the lowest amount possible..... considering their fee is a % of what they settle your debt for. It does not give them much incentive to settle low now does it. I field constant calls regarding settlements they know my monthly payment will not cover.... They also tried to get me a loan through Liberty ( Which shares the same physical address as National Debt Relief. Sorry to say I'm kind of stuck with these people now. My first settlement was settled low, but the 700.00 charge to settle it Also put the final amount way above what I owed in the first place. I will be on the look out for another company or maybe when I do have some extra funds I will cancel and negotiate on my own..... One thing for sure there will not be a 25% fee when I settle the debt! Most of my stuff is already charged off and in collections, so they should be ripe for low settlements. I often wonder if these ridiculous settlements are made up, considering that once you hire NDR, you can no longer speak directly with the collections companies or creditors. I agree with most of the reviews... STAY AWAY! File Bankruptcy!

5 years ago

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Reply from National Debt Relief

Hello Carol,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

Sep. 9th, 2019

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scikaz Gilbert, AZ

I've been with the NDR for 8 months with on time payments They settled one account out of 4. I thought things were going well. I opted for the monthly fee which provides legal security as well. Experienced a minor stroke and other health issues in April. Again, payments have not faltered. I got a call yesterday with a sales pitch about what a great customer I have been and I have been chosen for this amazing opportunity. They claim to be able to settle all of my debt in 90 days at an amazing % since my last account was settled for less than 50% of my debt. . . by their top notch negotiation team. Sound too good to be true? It is. They want to pass me along to a rep from Liberty for a loan. They want me to take out a loan at 21% interest so they can get their money up front. The sales pitch continues that if I don't I may have to pay my entire debt or a very high percentage of it if NDR can't negotiate it down (I know. . .what the heck?) . . .then I would possibly face companies taking me to court, and of course that would be very stressful. No one seems to be able to tell me how much this loan is for either. I have to agree to the terms up front and then they'll tell me a few weeks from now how much the loan is for. Are you kidding? I paid for legal protection, remember?. I agreed to a preset payment which would get me out of debt in 3 years, remember? If I can pay more, I will. Sending me out to loan sharks puts me back right where I started. I don't know if this is a new direction the company is taking, but I'm considering contacting the district attorney's office and filing a complaint.

5 years ago

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Reply from National Debt Relief

Hello,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Please contact us directly at 888-660-7427 to futher discuss and hopefully resolve your concerns.

Aug. 26th, 2019

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Ray c Jacksonville, FL

I was lied to the very first day by NDR by two workers. This should tell you right away stay away. Little did I know about all the problems that are still happening. They tell me that I spoke with someone NO one ever called me. Yesterday a Manager was suppose to call back the manager never did. I requested Two years for a HOspital bill be a Priority NO onw II repeat NO one has done anything. The last women I spoke me that NDR called in May no one answered the phone . IT's two years wake UP!Please stay away it has cost me more money dealing with company that you could imagine. You don'y get the 40 per cent off the creditors balance in one case I paid more. I paid this company a lump sum to pay 3 bills off. They decided to do it in installment .There isn'y enough money to pay for the three remaining creditors. GO THE BANKRUPTCY ROUTE MUCH CHEAPER AND NO HEADACHES LIKE THE ONE I GET WHEM I DEAL WIYH THIS COMPANY' PLEASE STAY AWAY.

5 years ago

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Reply from National Debt Relief

Hello Ray,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Please contact us directly at 888-660-7427 to further discuss your concerns.

Aug. 21st, 2019

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Saxxon Tucson, AZ

One star is Far more than this company Deserves, if there was negative stars i would give 5. I start my debt relief with this company because i was in a tight spot and they had good reviews. However shortly after enrolling I Inherited Substantial money. At that point repeated call an pleaded with the Company to settle all of my creditor immediately that i am willing to Pay more then what I enrolled into the program for. Several months pass with many pleas to settle to no avail. Then I revived a court summons for one of my enrolled accounts (witch they haven't even started negotiate on ). Finally after 8 months of pleading with National Debt Relief they Finally settled my Accounts. However after reviewing my Statement I Noticed $3151.02 in random service fees that wasn't expressed in neither my service contract nor verbally, and they say I still owe them $1899.07. So my recommendation is run for the Hills and warn anyone to stay away from this company. Not one person i spoke to with their company fallowed threw with what they say just a lot of false promises.

5 years ago

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Reply from National Debt Relief

Hello Saxxon,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

Aug. 2nd, 2019

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Katie Kansas City, MO

don't think I ended up saving any money in the end. I began the program with 3 debts totaling $13,800 and settled with $8,700 which is great. BUT there is a $3k fee to participate in the program, and in order to pay off the settlement amount I was told the best route was to take a loan through an affiliate company with an interest rate of 23.46% APR. In addition my credit score dropped significantly because of closing my credit cards AND not making payments on them for 9 months. There is also a W9 given at the end of the year for forgiven debt taxes owed. In my case this amount is just around $400. So overall, yes it was nice to have one payment per month instead of 3 and I may have saved in interest over time from the credit cards if I had not gone through the program. But as of right now, 2 years after beginning the program I have paid $2,400 in interest on the loan and $3,000 to be in the program. I still have about $8,000 left to pay. Thank God I have a better job now so I can start to knock that amount down quickly, but as of right now the program has saved me a total of -$736 off of my original $13,800 How is that for a saving? My credit is slowly recovering, but no where near where it was before AND I am unable to qualify for credit card. So building credit is very slow. I would recommend instead going through Financial Peace University by Dave Ramsey. Absolutely.

5 years ago

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Reply from National Debt Relief

Hello Katie,
I'm sorry to hear about your experience and also want to thank you for sharing your concerns with us.
Please contact us at 888-660-7427 to discuss in more detail.
Thank you.

Jul. 18th, 2019

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christine edwards Roanoke, VA

I would never do this again. The stress and worrying about having to go to court is horrible. My credit is now below 600. I was not informed that I had to have a percentage of the money in my account before they would even contact the companies. The fees NDR charges are over $21.00 a month. I got a letter from one of my creditors threatening to take me to court and the man I spoke with at NDR was acting as though I was bothering him and he never reassured me that they would contact the credit union like I asked. I still have no idea if they contacted them. They do not keep you up to date on what's going on with your account. I've only been with NDR since the end of March and I am already a nervous wreck.

5 years ago

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Reply from National Debt Relief

Hi Christine,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

Jun. 24th, 2019

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Laura Hamelin Chicopee, MA

I worked with this company for a year. In that time, all three of my accounts have been charged off. For months, I was told that one of my accounts was resolved and payments were completed. However, as soon as I asked for a paid in full letter, all of sudden, it was NOT resolved. NDR had only paid one payment out of three. Total scam artists. They had taken $1500 in fees over the past year & had accomplished nothing. It took WEEKS of calling several times to get them to agree to refund the $1500 in fees. There was absolutely zero benefit to being in this program the past year. Only frustration, lies, and being flat out stolen from. They have finally agreed to refund the fees, but I am STILL waiting to see that deposit show up in my bank account. AVOID THIS COMPANY AT ALL COSTS. They are extremely misleading & in my case, actually lied and stole from me. If I believed everything they said, they would have gotten away with stealing $1500 from me. Terrible business, complete scam artists, making a buck off a very vulnerable and desperate population. Please do not ever trust these people! I am writing this review to hopefully help someone else not get involved with this deceitful company!

5 years ago

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Braulio Neira Donna, TX

I enrolled to National Debt Relief in order to consolidate and my credit debt. My first credit card was settled from an original balance of 10,449 to a settled amount of $8,766. While they offer to settle your debt for 50% they actually settled mine for 83%. The problem is that they charge a negotiation fee of 25% which in my case was $2,612...so in total i will be paying $11,378. That's right, i will be paying more than I originally owed after paying my settlement + their fee. How is that supposed to save me any money? Naturally I called concerning this situation. I was told by a QA that they would escalate my concern and see if they could reduce the negotiation fee since I would be paying more than owed after it was all done. 2 months passed and I called back to see if there was an update but to my surprise, they weren’t even aware of any escalation or what was said in my last call. I was told the negotiation fees were fixed and there was nothing they could do. So from my personal experience, I was disappointed and let down from their original promise to save money settling my debts. I will be paying more then originally owed using National Debt Relief. I hope this review helps someone. God Bless. PS. I should also mention that I have left my own personal reviews in as many sites as I can so that my experience with NDR reaches other people considering this option. I have found that 100% of the time NDR responds to a review, they write a generic response saying they will be “reaching out” to you. They have never reached out to me. Or better yet, they will ask you to call in to discuss this issue. When I called, they had no idea what I was talking about and transferred me several times just to simply reiterate that they can’t do anything about it. The same NDR agent responding to these reviews should do the research on the account in question and call us back with actual options, solutions or explanations.

5 years ago

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John

They started out really well. Then they became a serious disappointment. They tell you you call ahead and they rearrange payments they read a script that basically says he if you make changes you may or may not lose your dettlement. So when you make a deal make sure.you can cover because it is not easy to change. If you being sued by a creditor they will throw the worst possible offer in front of you. They say they will not collect there fee up front they do. They will collect all of thete fees before they finish paying creditor is paid off. If you credit is already in the toilet you would be better off filing for bankruptcy. My piece of advise is when you make your payment plan with do not fall into the trap of them telling you need to add more money.

5 years ago

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Reply from National Debt Relief

Hi John,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, we can't find you in our system. Please contact us at 888-660-7427 to discuss in more detail. Thank you.

May. 14th, 2019

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James Staples Friendswood, TX

Most time when I call, I can expect to be there n hold for at least 5-10 minutes. Before they even ask my name I have to give them my phone number, address, last four and date of birth. They should really think of creating a pin or secret password instead. Now on to the nitty gritty. I loaded 5,000$ into my account my only for all of that to go towards fees, I was upset yes, but life went on. I put my entire tax return into the account (nearly 3,000$) and needed to skip or move a payment to the right. Well the money I put in there the second time also all went to fees, so my bank is now negative and in the red because when they take out their fees upfront they don’t leave anything for principal at all....nothing. I’ve been in the program for closer to a year and still have two accounts that haven’t been reconciled or atill in negotiations. Very disappointed for this company not sticking to their own schedules in regards to collecting their fees. They don’t care about helping anyone, just another money grabbing scam. 0 stars.

6 years ago

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Reply from National Debt Relief

Hello James,
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

Mar. 20th, 2019

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Nicole Fairfax, VA

Zero rating may be a very kind rating! DO NOT fall for this company's schemes. They are scam artist that have no real interest in helping resolve credit issues. My debts are caused by my company and therefore fall on me. They gave me a smooth song and dance and claimed to be able to help with a large debt settlement. 2 years into their program - My husband had a severe heart disease. My sole source of income was lost. I contacted them many many times letting them know that we have a problem. They instead kept on me to increase my monthly payments to them. When I told them that I am having serious financial hardship - they informed me that they will remove the large debt - the main reason why I signed up with them - from my account. And if I wish I could try and settle with them on my own. I had read that before and I did not heed the reviewer's caution. SO PLEASE HEAR ME - DO NOT SIGN with these guys. Try and negotiate with your lenders on your own. Now after all this time - my credit score is in the toilet because of the way they schedule the settlement. And I could have most likely - done a better and more prudent job - of trying to do this myself.

6 years ago

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Reply from National Debt Relief

Hello Nicole,
I'm sorry to hear about your experience and would like to thank you for sharing your concerns with us.
Please contact us at 888-660-7427 to discuss in more detail. Thank you

Mar. 20th, 2019

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Alexa Bourgeois San Juan Capistrano, CA

I haven’t heard from anyone at National Debt Relief in quite sometime. Only 2 of my debts have been negotiated. I paid for the law services and they refused to help me with a debt that wasn’t and isn’t on my credit report, we both knew nothing about, and started garnishing my wages over $600 monthly around a month (still brand new) after I started with the company. I would expect much more to have been done by now. I’m disappointed with service immensely but dedicated to making my debt disappear through hard work paying it off. Why isn’t anything progressing? Sure hope I’ll be receiving a call soon.

6 years ago

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Reply from National Debt Relief

Hello Alexa,

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. Your happiness is our number one priority. I will be reaching out shortly and you can also call us directly at 888-660-7427

Nov. 26th, 2018

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Tyrone Wells Fishers, IN

Don't Trust these guys, this company is nothing more, than people that take advantage of poor people in debt, let do the maths, DISCOVER, $13063.00 I own them, they settle for $10492.32, they receive 21% up front, that $2753.23, so the money up front puls the settlement add up to, $13235.55, you just cost me $172.00 more what I recently own DISCOVER. HOW IS THAT HELPING ME! Next CITI, before I even ask for help from them, CITI settle with me for less than $3300.00, I send National Debt Relief a letter, with that settlement on it but they choose to take 21% out of $8590.00, WHY? This company have you wait from 6 months or more before they settle your debt don't be a fool, they just fatting you up for the kill, they waiting for there 21% up front, so far this company have not save me anything so far, They put me more in debt. TYRONE WELLS

6 years ago

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Reply from National Debt Relief

Hello Tyrone,

Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

Sep. 18th, 2018

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Lavanda A Watson Cornersville, TN

I joined and they have taken out one payment. A credit called the number I was told to give them and they told them they could not give them any information as I had not paid. Really!! When I call client services about this, they acted like I was an idiot, wanted to tell me how the program worked again and when I told them I didn't a lesson in how it worked, I wanted an explanation as to why they did that, she said they didn't say that....LIARS! Then she wanted to transfer me someone else. I don't do run arounds very well and this is what they do. They took out almost 400 on the first debit and another one is supposedly coming out tomorrow. I am cancelling this and going with free one here locally or declaring bankruptcy

6 years ago

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Reply from National Debt Relief

Hello Lavanda,

Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly at 888-660-7427.

Sep. 18th, 2018

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WALTER JONES Henderson, NC

AT FIRST THEY PAINT A GREAT PICTURE, BUT ALL THE THINGS THEY SAY WILL PROVE TO BE NOT TRUE AS TIME GOES ON. WHEN WE FIRST STARTED WITH THEM, WE WERE NOT BEHIND ON ANY DEBTS, JUST STRUGGLING. WE STAYED IN THE PROGRAM A LITTLE OVER A YEAR. SINCE WE STARTED, A SHERIFF'S DEPUTY SERVED PAPERS ON US FOUR TIMES, BEEN TO COURT TWICE, BUT THEY SAY THAT'S NORMAL. AT FIRST THEY DIDN'T. WHEN WE FIRST STARTED THEY SAID WE MAY GET TWO OR THREE MONTHS BEHIND, BUT THEY HAD EVERYTHING COVERED. WE WERE PAYING THEM $1,600 MONTHLY. NOW WE HAVE BECOME OVER A YEAR BEHIND ON MOST DEBTS. THEY ARE A RIP-OFF AND A SCAM. IF YOU DON'T MIND THE EMBARRASSMENT OF HAVING A DEPUTY SHERIFF COME TO YOUR HOUSE OR PLACE OF WORK, AND GOING TO COURT, THEN THIS PROGRAM IS FOR YOU. I'M SURE THERE ARE BETTER OPTIONS.

6 years ago

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Reply from National Debt Relief

Hello Walter,

We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427

Sep. 18th, 2018

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Becky Pearce Memphis, TN

I'm a senior citizen on a fixed income. I got into a bind with online payday loans. I talked to a representative with this company and it sounded great and something I could live with. This company then turn over my account to Consumer Capital Credit. They take $284.82 out of my checking account every month and have been from 6 to 9 months. I called today to get an update on the status of my accounts to see what has been paid and if any of them were paid off. I was informed that nothing has been paid on any of my accounts and nothing has been paid off. I could have paid 2 of these off myself in the time that it has taken Consumer Capital Credit. My question is where is my money going and what are you doing with it. Again, I'm on a fixed income and cannot afford to throw $284.82 away every month. I need some help please.

7 years ago

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Leah Gillespie Antioch, TN

I signed up with this company back in 2015 with a total debt of around 12k. I wish I would have shopped around and read the reviews. This company will fee you to death! On Jan 12th, 2018, I made my final 2 payments to my last 2 credit cards. Each was $725. I was thinking this was perfect! I have more than enough money in my account to cover this because I just deposited my entire bonus check in there back in December. Not to mention I was still making the regular monthly payments. ...was even thinking I would get some money back. Boy, was I wrong. With looking at my statement I noticed my account balance was at $0. How could that be? With more investigation I discovered they charged me a $740.50 fee for each transaction! So my debt payment was $725 and you charged me a fee of $740.50? On both of them?? I had a remaining debt of $1450 which I paid and now I have to pay a fee of $1481? WHAT??? So my fees to them were more than my debt payoff to the credit card company??? That didn't seem right...not at all. I called, talked to a very nice woman about this but she only had basic answers and her manager was even worse. Bless her heart, it's not her fault that she works for a POS company but I had some choice words to say about what the hell they are doing to people. So with my story being told, I would suggest that anyone who is as desperate as I was with resolving my debt, please shop around and figure out which is the best company to use. Going this route destroys your credit even more! It might even be best to try and work out a payment arrangement with your credit card companies....at least that will look somewhat good on your credit and with all the fees this company charges, you're pretty much paying your entire debt anyways.

7 years ago

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Randy Liston Orange City, IA

Chances are with the High Fee's and Lawsuits against you under this program you will not actually save any money from your current debt and may in fact end up paying more then the original amount you owed. They are Not trustworthy, they don't actively talk with all your creditors until it may be to late, critical errors that lead to lawsuits and additional legal fees which they should’ve paid but didn’t. Also encountered surprisingly rude reps a couple of times. Study contract carefully before committing. Their settlements won’t always be as high as you think; High fees accumulate, are not trivial; projected number of payments may be based on you making extra deposits you didn’t commit to; may tell you monthly deposits must increase or risk extending your payments; some accounts may be sit around until frustrated creditors file suit. Also note that any settlements above $500 are reported to IRS. You’ll receive a 1099-C form and many will owe income tax on these amounts. These are additional fees that I didn’t find out about until I received my first 1099-C. NDR never mentioned this pre-contract. I regret not managing my own debt settlement. It’s not rocket science, folks. Main reason for going with NDR was to make sure I didn’t get sued. I got sued, it never should’ve happened.

7 years ago

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Michelle

Don't use this company!!! I've been in this program for eight months. The fees are unbelievably high with over $1500 charged. They made arrangements with one company and called me asking for additional money every month. Then I requested they not deduct a deposit from my bank for one month because I needed the money for surgery. They wanted to know what kind of surgery and how much it costs. They needed to tell the creditor so they could "approve it." I am in the process of cancelling this service. There are way too many fees and I could have paid the bills myself with the amount they charged. Stay away from this company!!! Also, the BBB gave them a NR for no rating!

7 years ago

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Crystal Honolulu, HI

Great company, however the agent I spoke with over the phone was very rushed in his delivery when going over the services this agency provides. When I asked questions, he was insensitive toward the situation and rushed over the answers, leaving me frustrated in terms of what to do. I almost felt like I was prying for information from my agent. He had good suggestions, but delivery came off as insensitive. They are a great company with great things to offer, however the agents may need to work on customer service and delivering in a slower, more patient and sensitive manner as clients who usually call are frustrated and need sensitivity toward their situations.

7 years ago

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Gary Carter New Port Richey, FL

If you are needing relief from your debt, DO NOT use this company. They tell you not to pay any of your bills but instead send your money to a specified bank and for me that was $314 each month. They tell you they will get started negotiating with your creditors right away to settle for a reduced amount. However, THEY ONLY USE YOUR MONEY to pay off the reduced amount. So figure....If I owed $5,000 on a credit card and they say they usually get the debt reduced by 50%, then they must wait until YOU have deposited at least $2500 into the account before they can do that. Lets figure...$2500 divided by $314 = 7.96. Otherwise I have to make at least 8 payments before they will start the negotiating process. That's 8 months of phone calls from the creditor. NOTE: That is for just the first credit card, and I have 5 total so it will take years to complete THEIR process. If you need help, file bankruptcy. It stops the calls quicker and your settlement will be quicker and easer OR you have the choice to just stop paying the bills and deal with the calls. If you ask them to stop calling, by law, they are suppose to quit calling...if they don't, then you can file suit against them. I have consulted two lawyers and both said just what I told you. It is your choice.

7 years ago

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Arizona Window Rock, AZ

I have been with NDR since 03/24/2015 and so far two accounts have been settled which I am not happy with. Citicard settled for 43% of the 2943. However, the 25% fee was very high of $732.75. If you do the calculation .... 2943 settled for 1265 is not very good. 1265 plus 732.75 fee = 1998 and I only benefitted a saving of 945.00. Another example recently my Discover was settled for 1240 at 73% for a balance of 1621. NDR did not do a very good job with this one. I am actually paying more than the original balance. 1240 settlement plus 403 fee is just like making a payment plan. I still have four other accounts and just imagine what the outcome would be like because, in my opinion, they do not get very good offer of settlement. This is what I have experience so far. If I do get something like 35% or less, they I will be happy. Another down side is... once you enroll, they forget about you and do not even contact you with what is going on other than rehashing what you as a client already are aware of.

8 years ago

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Megan Romano

Run! Horrible they will be greedy and take their fees first instead of giving the biggest amount the the creditors. I would not recommend them at all you are better off settling with your creditors and saving your self thousand in fees and if you opt out they won’t give you your money back.

9 months ago

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Lisa Jones

Very slow with making settlement arrangements and payments. There are hidden fees that were not mentioned upon signing with NDR. Creditors are calling me asking to settle because no one from NDR has called. But yet. I deposit money every two weeks in my account. This is the worst decision I ever made

11 months ago

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Reply from National Debt Relief

Hi Lisa,

Thank you for reaching out to share your experience. We break down our fee structure in the Debt Relief Agreement signed at enrollment---we can send you a copy if you are unable to locate yours. I am unable to locate your specific account without some more information such as your state of residence, so I cannot speak to the specifics of your time frame, but we do advise at enrollment that it can take 4-6 months for negotiations to begin as your dedicate savings account needs to build funds. If it has been longer than that we definitely want to get to the bottom of it.

We would like to speak with you and resolve any concerns you may have--please give us a call at 888-660-7427 or provide some additional information so I can locate you and have a member of our client success team reach out to you.

We hope that we can assist you with this.

Sincerely,

National Debt Relief

Apr. 18th, 2024

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Flightmedic Queen (Flightmedic Queen)

Been with them for a little over a month. They've settled ONE account. There's NO communication as I'm unable to answer the phone at work, which is most of the time, but won't leave message... just get emails that say hey... we have a settlement offer for ONE PAYMENT OF..... TOO HIGH. But no other option so I'm going to file for bankruptcy...I give up

1 year ago

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Reply from National Debt Relief

Hello,

Thank you for reaching out. It appears there was a misunderstanding when you enrolled---your dedicated savings account needs to build up funds before we are able to settle your accounts. Negotiations typically start between 4-6 months after enrollment. The fact that you already have one settled is great, but not typical. If the settlement offer was too high, you can reject it and when future offers are available, they will be presented to you.

We would like to speak with you about your concerns, but cannot locate you based on the information available in this review. Please give us a call at 888-660-7427 and one of our client success representatives will be happy to speak with you.

Sincerely,

National Debt Relief

Apr. 1st, 2024

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Dylan

This whole experience has been awful. My credit score drop over 200 points due to lack of payments for 6 months. Only one of my three accounts have been paid off and nobody can give me a straight answer. When I applied in July of 2023 i was not told that my credit score would be affected thos badly. I was told it would dip and be back to normal in a few months. I would not reccomend this process to my worst enemy. Zero out of folive stars.

1 year ago

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Leah Stone Georgetown, KY

The fees. I paid over $1100 into my dedicated savings. They negotiated alone account was only going to save me $1500, they took over $1000 in their fee upfront only paying the debtor the first $50 payment. I’ve canceled the service and I likely won’t get my money back. I could’ve just negotiated with the credit card companies for less and paid no fees.

1 year ago

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Cass Fox Ithaca, NY

The company is filled with liars. The first person you speak to will give you the most reasonable quote from all other debt consolidation places. If it sounds too good to be true it generally is. My first deposit and every other deposit was more than double what I was quoted. Not a big deal, I assumed my debt would go away faster. 6 months of religiously paying on time they contact me to increase my deposit to $491!!!! Do not fall for the trap. I am currently looking at better debt consolidation companies with honest employees.

1 year ago

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Reply from National Debt Relief

Hello,

We apologize that we did not meet your expectations. We would like to discuss your account but are not able to identify you based on the information available here. Please give us a call at 888-660-7427 and speak with a member of our client success team.

Thank you,
National Debt Relief

Sep. 14th, 2023

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Jennifer Olds

The idea is great! The customer service is some of the worst I have ever experienced. I have been contacted after 9 pm and been spoken to so rudely I wanted to quit the program. Numerous times I have been given incorrect information just due to the lack of training. The last call I received the agent had to put me on hold so many times for such extended periods I was beginning to think I had been connected to the wrong company. Super unorganized!!!

1 year ago

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Amanda George IL

I used NDR about 8 months ago because I got an email if a special promo they were doing. I signed up and they called and we talked about help with my student loans in collections, they had guaranteed me they would cut it by 70 percent in 3 months. Well, 3 months later it hadn't gone down but maybe $850. They don't help anything, they just line their pockets.

1 year ago

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Reply from National Debt Relief

Hi Amanda,
We would like to speak to you about this but are unable to locate your account based on the information provided. Please give us a call at 888-660-7427.

Jul. 14th, 2023

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Marlene Santos

I wish I could leave zero stars, what a horrible experience, I decided to end the program 6 months before my four years, I realized they were taking longer than originally promised to negotiate my accunts. Oh boy, it was painful to end the program, endless calls, different representatives, no one knows what the last person you spoke with said, long wait times. I would not do business with them again and I would not recommend them.

3 years ago

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Reply from National Debt Relief

Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Feb. 3rd, 2022

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Nat C Cornelius, NC

First call and application was great! Had a good sense of relief. It has been 8 months and I finally have my first offer to settle one debt. I contacted them in August and asked what’s going on and they said then that they were close to settlement with 3 accounts. A total lie. Believe the pandemic has forced them to work at home and accounts are sitting there collecting dust. Call and you will get a nice sales person. Email and they reply. Problem is —they have no power—they are jusy worker bees! You’d be better off settling with the companies on your own.

4 years ago

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Reply from National Debt Relief

Thank you so much for your feedback. It sounds like your experience was less than ideal. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation, but you can also call us directly at 888-660-7427.

Feb. 3rd, 2021

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Breanne Stone Rockville, IN

They are very vague about how it all works and how much their fees are and you will never know how long you have left to pay. No matter the deal they negotiate, you will be paying a lot. Many months of my deposits just go straight to them, thousands of dollars in fees and I can't see how they have even done much for me. If I knew it was going to ruin my credit score for years and be so expensive, I would not have signed with them. It's been horrible.

4 years ago

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Reply from National Debt Relief

We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

Jul. 29th, 2020