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National Debt Relief

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8.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 27th, 2025

National Debt Relief is one of the largest debt settlement companies in the nation. Its goal is to help clients re-establish financial stability and peace of mind in the least amount of time possible.

The company works hard to ensure a positive experience with proven results through education and individual customer care. It has a $7,500 minimum debt requirement.

National Debt Relief wants individuals to achieve freedom from financial debt by receiving debt reduction services and financial consultations so that they will stop drowning in debt and will continue to live debt-free.

Many debt relief customers frequently complain about always speaking to a different person every time they call in, causing some friction in the customer experience. Additionally, fees are relatively low (18 to 25 percent of total enrolled debt) but are slightly higher than the industry average.

The company has quite the record of settling debts between 30 to 50 percent less than what its clients owe.

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The Good

  • National Debt Relief Cost
  • Great Service and Settlement Program
  • Referrals For Debt Consolidation
  • Other Types of Debt
  • Industry Accreditations
  • Money-Back Guarantee
  • Availability
  • Additional Services

National Debt Relief Cost

Positive National Debt Relief reviews indicate that NDR has a low cost (18-25 percent of total debt) with no upfront fee, which is one of the reasons some customers love the company. National Debt Relief works with all unsecured debt and some cases of student loans. 

Many debt relief companies may not be able to help with student loan debt, so it's unique that National Debt Relief helps with this on a case-by-case basis.

If a customer enrolls $100,000 of debt in NDR's debt settlement program, the company can generally cut the debt by 50 percent, making your debt $50,000 instead of $100,000. If you add on the 18 to 25 percent cost for NDR's debt settlement services, you'll pay between $68,000 and $75,000.

Customers should be aware that cost is difficult to forecast because of the variables of each individual financial situation. To accurately measure cost, company employees must take into account the determination of the creditor, the customer's credit score, the amount of debt, and state laws governing percentages that can be charged.

Approximate cost is usually determined in a free, no-obligation consultation with a debt expert. By law, no debt settlement company can charge upfront fees. Instead, payment isn't required until after debt is settled. Most companies allow a monthly payment plan, as is the case with National Debt Relief.

Potential clients should take advantage of the free consultation to learn about specific cost information for their situation.

Great Service and Settlement Program

National Debt Relief offers great features including:

  • 18-25 percent fees (competitive within the industry)
  • Consultations with no fees attached
  • $7,500 minimum debt required (industry average)

Past National Debt Relief clients have indicated that they appreciate the transparency offered by the company, the speed of debt resolution, reasonable costs, and professional level of support. Additionally, some reviews from former National Debt Relief customers who had canceled their service mentioned receiving unexpected refunds.

One recent National Debt Relief review mentions that with the help of NDR, "two settlements have been reached which leaves only three more to go." NDR clearly offers an impressive settlement program for clients.

But how exactly does the National Debt Relief program work? The debt settlement program or settlement process is three-way; it involves the debtor (you), the settlement company, and the creditor or creditors.

With NDR, customers can expect to settle any type of unsecured debt (student loan debt, medical debt, credit card debt, etc.). Unsecured debt does not have any property attached to it as collateral (such as home loan debt or car loan debt).

It is important for customers to carefully monitor their credit score and credit report. Note that the nature of debt settlement will involve moderate to heavy penalties on your credit score.

Debt settlement companies generally have clients stop making payments so that the lenders become more willing to start debt negotiation. Stopping to make even minimum payments will affect your credit.

Instead, clients pay money into a savings account each month. The money in the account will be used in the settlement agreements with creditors. Once the debt is settled, the client's credit report will show that the debts were settled, not paid in full.

Many settlement companies, including National Debt Relief, do not provide credit repair or credit monitoring services.

Those considering a debt settlement program should be aware that loan forgiveness counts as taxable income. It's important to be prepared to pay taxes on forgiven debt when going through the process.

The challenge for the settlement company is to weigh the debtors present and future financial situation against the patience and requirements of the creditors. The fact that NDR is generally providing quality customer service while navigating the testy relationship between the creditors and debtors is significant.

Those with credit card debt, medical debt, and unsecured loan debt will find that NDR understands how to get ahead of creditors.

Referrals For Debt Consolidation

There are two debt solutions in the debt relief industry: debt settlement and debt consolidation. Sometimes a debt consolidation program is really a debt management program. In these programs, a debt counselor helps clients create a repayment plan and stick to it. A repayment plan may include a strategy like finding ways to save more money or increasing your monthly payment toward one or several debts to reduce the amount owed faster.

If National Debt Relief discovers that its settlement services aren't right for you, NDR will refer you to Liberty Lending for a debt consolidation loan.

The difference between a good debt settlement program and debt consolidation loans is that a consolidation loan will weigh less heavily on your credit report because you pay the debt in full while debt settlement will aim to settle your debts at a fraction of the total money owed (sometimes as low as 30 percent of your total enrolled debt).

For debt consolidation, the company puts all of your debts into one monthly payment and tries to negotiate lower interest rates with debtors, making it easier for you to track and pay your fees.

This tactic of handling debt is also referred to as a debt management plan or debt management program. These terms are more accurate because most consolidation companies help with debt management and do not offer consolidation loans to their clients. Debt management programs also offer clients counseling services which can help them avoid future debt problems and minimize unexpected financial hardship.

However, some people are in too much debt to use debt consolidation programs; this is the reason for debt settlement plans. If you decide to settle your debt instead of figuring out a payment plan, National Debt Relief is a good option.

The debt settlement fees from National Debt Relief (at 25 percent) are slightly higher than typical fees in the industry, but if the National Debt Relief program can get your fees down below 18 percent (a low among industry fees), you should consider using its debt settlement services.

In your search for the right debt management company, be sure to give lower fees a high priority. However, it is important to take into account how much NDR can lower the total debt from your creditors.

Creditors have been known to settle with debt settlement companies for around 30 percent of the total debt amount. To figure out how much this will cost the debtor total, you must add the company’s fees (around 18 percent) to the debt settlement amount (between 30 and 50 percent). This means the customer will likely pay around 50 to 70 percent of the total debt amount.

Because National Debt Relief refers clients whose financial situations are better suited to consolidation, potential clients can trust National Debt Relief to put their interests before its business interests.

Other Types of Debt

National Debt Relief focuses on helping customers in trouble with unsecured debt creditors, like credit card companies, but also some forms of debt as well, including private student loan debt, which is rare in this industry.

Many debt relief companies work solely with customers with unsecured debt. Additionally, the company claims to offer debt consolidation services (which do require higher credit scores), another rare occurrence in the debt relief industry.

Once NDR identifies a customer's type of debt and verifies that it can help with that specific problem, the customer will open a special savings account in their name. Instead of paying your creditors, you will deposit your money into this private savings account. These funds are then used to pay the settlement.

Industry Accreditations

Another great part about National Debt Relief's service is their industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). National Debt Relief is also compliant with the Federal Trade Commission (FTC).

These accreditations help legitimize the organization and ensure debt settlement companies follow consumer-friendly best practices.

Money-Back Guarantee

A money-back guarantee is a must-have in the debt settlement industry. National Debt Relief offers a 100 percent money-back guarantee. Companies offer money-back guarantees and take preventative measures in order to lessen the risk you take.

The fact that debt relief companies rarely guarantee a time or price range for settlement negotiation makes customers a bit hesitant.

To combat this, most debt arbitrators will check your credit report and ask for income information in order to ensure more accurate rates.

Availability

National Debt Relief's debt settlement and debt consolidation services are available in 41 states and territories, a higher availability than most debt relief companies. The company is not available in Connecticut, Illinois, Kansas, Maine, New Hampshire, Oregon, South Carolina, Vermont, or West Virginia.

Additional Services

National Debt Relief provides additional services for those customers who would be better served by not using debt settlement. Some customers would prefer debt consolidation, bankruptcy, credit counseling, or simple financial education services. Of course, if one can get out of debt on their own, one should try to do so.

If a customer needs help deciding whether bankruptcy is a good option (and whether to file chapter 7 or chapter 13), National Debt Relief will counsel customers on the right path forward.

The company also provides extensive financial education services to help you stay on your feet after you get out of debt.

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The Bad

  • Short Time in Business
  • No Permanently Assigned Representative
  • Few Additional Services

Short Time in Business

One concern with National Debt Relief is that they have only been in business since 2009. While this is not a major problem, it is shorter than many competitors. For example, Freedom Debt Relief has been in business for over 20 years.

Additionally, the company has only been offering in-house debt settlement services since 2017, so you might not be able to deal with as many debt settlements experts at NDR as opposed to other debt settlement companies (the same goes for the company's debt consolidation services).

Usually, when customers approach the debt settlement program, it is with reluctance, poor credit scores, and few assets; this means that those with high credit card bills or medical bills are risking their credit scores on a company with lower experience than other debt relief companies.

However, those in risk of bankruptcy are still better off with NDR, as credit scores usually bounce back faster following debt settlement as opposed to the increase of credit score following bankruptcy.

No Permanently Assigned Representative

National Debt Relief does not have one representative assigned to each individual client's case. This can be frustrating for those who call in to talk about their situation with creditors or to view case information because they will often talk to a new representative each time.

Not every customer has the same type of debt or financial situation; one customer might have high student loan debt while another might have credit card debt. This can cost both the debt settlement company and the client time and cause frustration.

Independent of whether you have student loan or credit card debt, not having an assigned representative or a credit counselor can make the whole process harder to handle.

Because debt collectors are constantly harassing you, it's always good to have someone familiar to talk to about your situation. You are also more likely to get sincere customer service from companies that offer assigned reps. Every debt relief company should assign a personal rep.

Few Additional Services

The company's disclaimer states that it does not make payments to creditors, provide tax, bankruptcy, or legal advice. Some debt relief companies (both debt settlement and debt consolidation companies) provide such services in addition to the debt relief services offered. For example, if you are overwhelmed by secured debt, National Debt Relief's services may not be available to you.

Additionally, NDR does not offer credit repair services. Such financial and legal services can be extremely useful, as debt settlement will result in a lower credit score and has been known to prompt the occasional lawsuit against the debtor.

However the specialization in debt settlement is especially valuable for clients because it means that the company focuses its energy on offering quality negotiation services.

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The Bottom Line

There are many settlement companies to choose from. National Debt Relief is a good option for those looking to obtain relief from credit card debt and even student loans because it can negotiate a settlement that is 30 to 50 percent lower than the total debt owed. We encourage those who may benefit from this to take advantage of their free consultation. Be aware of the effects of the debt settlement process on your credit score and credit report. However, if you're considering filing for bankruptcy, debt settlement can be a good alternative.

The debt settlement company didn't start negotiating credit card, medical, or unsecured debt in-house until 2017 (this means NDR might not have as much debt experience as other settlement companies).

Customers with bad credit scores due to high credit card debt, medical bills, and unsecured loans such as personal loans will find National Debt Relief helpful. Customers should note that a lower credit score is a likely outcome with settlement services and should carefully weigh the benefits of debt settlement with the negatives of a lower credit score.

Customers should know that National Debt Relief typically charges its clients 18 to 25 percent of the total amount of money owed for its settlement services. Before committing to National Debt Relief's debt solutions, customers should ask for specific cost information during their free consultation.

We recommend customers consider National Debt Relief as an alternative to bankruptcy because of its strong history of negotiating good settlements for its clients.

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4.8

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3,113 Reviews

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1%

1 grade

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Connie Cecil

As of today it's only been a couple of months. Two of my accounts have been reduced. So time will tell if they get remaining companies to reduce their balances too. And my term will be done sooner and bigger savings. I will then raise the status to a five star. But they are still a work in progress. Very thankful I choice them. God bless Connie

4 months ago

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BRIANNE MOORE

I still have several credit cards that have not been resolved and I have been working with NDR since April. I am now being ordered to cmgo to court for a credit card that I was told to make the conscience decision to stop making payments to even though I opted for the legal councel.

5 years ago

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Reply from National Debt Relief

Hello Brianne,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Nov. 19th, 2019

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Bryan Lioce Stephenville, TX

While I’m happy that I’m getting my debt resolved I’m not happy with the process. So an example I have a cc with 5286 enrolled debt I got a settlement offer from NDR for approximately $ so of course I accepted the deal. What they don’t tell you is that the fees and services cost roughly the same as the settlement so approx $1400 in fees and when the progress for paying that debt comes out they are paying Capital One $30 a month while they take there fee at $400 a month for 3-4 months then they bump it up to $80 a month until the debt is paid off. I understand that NDR is a business and they have to make money but they should put more towards the debt and less towards their own pockets or at least 50/50. It was not explained or in clear detail until after the settlement was approved.

1 year ago

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Reply from National Debt Relief

Hi Bryan,

Thank you for reaching out regarding your account and experience. We are trying to locate your account so that a member of our client success team can reach out to discuss it, but are unable to locate you with the name available in this review. We ask that you please give us a call at 888-660-7427.

Sincerely,
National Debt Relief

May. 23rd, 2023

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Bill Winters Albuquerque, NM

I hope this review helps folks considering using National Debt relief. The most important thing to understand is they are going to charge you "enormous fees" for what they do for you. Yes they will get what you owe down considerably but then they will turn around and charge you 23% in fee's. 23% not on your new balance, but the original balance! So for instance, let's say you owe a credit card company $10,000. They negotiate the balance down by half $5000. You get excited because wow my debt is cut in half! Then they start taking the fee's out of your balance. 23% of $10,000 is $2300! They make you feel as tho you scored big time. But you do not! Yes $7300 is better than the $10,000 you owed but common!!! I do not mind National Debt relief making money off it's customers. It's what they do... it's a business. But 23% of the original balance for a few minutes of negotiation on your behalf? They never explained to me what the fee's really are. 23% of the original balance is ridiculous!!! I would have been better off negotiating with my creditors myself. I have a strong feeling they give the creditors kick backs in order make it seem like your balances are being reduced greatly. I have no way to prove it but it just makes sense to me personally. There some benefits for the ridiculous amount of money you are going to pay them. #1 phone calls from creditor's will be reduced. If you fall on really hard times they will defer a few payments. They deferred 3 payments for me personally. That is a month and 1/2. Your overall debt will be reduced but do not fall for the amount. They will drain your account ruthlessly! Over time you will built up some money in your account. As soon as they resolved a debt for you. You will see that money go out in huge chucks until it's all gone in fee's. They pay themselves first!!! Remember that. They will resolve one of your smaller debts first. It's a ploy to make you feel comfortable. When a big one hits you might find yourself crying in the corner when you realize what you signed up for. If you do not care where your money goes. You are sick of the phone calls. Want to reduce some of your debt, then go for it. If not... then not. Hope this helps someone.

4 years ago

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Reply from National Debt Relief

Thank you for bringing this to our attention. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Jul. 20th, 2020

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Eduardo Ayala Philadelphia, PA

Terrible experience ,I sing up and make the deccision to enroll in this program they told me that I will be free of debt and pay off my loan in a 3 years period free of debt,after dealing with lawsuits and creditors calling you pluss having a payments of $ 500 dollars a month. they reffer me to a consolidation plus company and I* had ad 3 more years of paying the same amount..believe me guy's if I now this was going to be like this I would choose stay with my debt and continued to pay as normal. I don't recommend this service or this company to anyone.totally they never remove from my credit the small things they did. Stay away ...Stay away..

4 years ago

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Reply from National Debt Relief

I'm sorry to hear about your experience and want to thank you for sharing your concerns with us. Based on the limited information provided, we are unfortunately unable to locate you in our system. If you can provide an email address or telephone number, we can pull up your account. Please contact us directly at 888-660-7427.

Jun. 3rd, 2020

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John Dyersburg, TN

Very professional operation did everything as promised. Only had one issue. Through the process you are directed to change your mailing address to their New York address for all your creditors. My lack of research and no mention from NDR Of the fact that all the creditors with charge offs report them to the irs and notify you via mail with a 1099-C . All your erased debt is to be reported as income (I never thought of this) All your mail from these creditors now goes to New York so that’s where all the 1099-C statements went. Got a letter two was before Christmas that i failed to report $17000. Erased debt as income and i owe the IRS $4000. Fit to be tied should have been clear from the start of the process

6 years ago

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Reply from National Debt Relief

Hello John,
We are sorry to hear about your experience and would love to hear your feedback so that we can better understand your concerns. Unfortunately, we can't find you in our system. Please contact us at 888-660-7427 to discuss in more detail. Thank you.

Dec. 17th, 2018

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Candace Dorsett Los Angeles, CA

I began with this company in February of 2014 and completed the program as of August of this year (2017). I just finished an excel spreadsheet analyzing how much I paid in fees and how much they were able to settle accounts. Overall (between the fees they charge the settlement amounts paid) I wound up paying 76% of what I owed in debt. The reality of it is, an individual can settle their own debt themselves if they have enough self control to set aside a monthly minimum to pay their debtors. All the debtors accepted a monthly payment until the settlement amount was reached. One account wound up filing a law suit but NDR was quick to communicate and settle with the debtor before it ever reached court. Needless to say, between the fees and their lack to settle ALL accounts for 50% or less than what is owed ... it's not really worth it. I wouldn't recommend this company and I'm glad the program is over. I actually had to remove an account toward the end because they refused to negotiate until the account went to a 3rd party collection company. It was the last account and the money to pay it was just sitting there. I got smart and saved myself the headache by removing this creditor from the program and ending the program rather than waiting for them and letting the account age further. Choose another Debt Relief program with lower fees and faster service.

7 years ago

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RJ Smith Costa Mesa, CA

Good customer service overall but a couple of their reps made critical errors that led to a lawsuit and additional legal fees which they should've paid but didn't. Also encountered surprisingly rude reps a couple of times. Potential clients: study contract carefully before committing. Their settlements won't always be as high as you think; fees accumulate, are not trivial; projected number of payments may be based on you making extra deposits you didn't commit to; may tell you monthly deposits must increase or risk extending your payments; some accounts may be sit around until frustrated creditors file suit. Also note that any settlements above $500 are reported to IRS. You'll receive a 1099-C form and many will owe income tax on these amounts. These are additional fees that I didn't find out about until I received my first 1099-C. NDR never mentioned this pre-contract. I regret not managing my own debt settlement. It's not rocket science, folks. Main reason for going with NDR was to make sure I didn't get sued. I got sued, it was avoidable, never should've happened. Five stars is fair based on my experience.

7 years ago

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Denesse Specht

That more of my bills are going to collections and constant phone calls! As much as I pay a month I would think more bills would be taken care of

3 months ago

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Reply from National Debt Relief

Hi Denesse,

Our apologies, but we cannot locate an account under your name. We would like to address any concerns you have about your account, so please give us a call at 888-660-7427. We look forward to speaking with you.

Sincerely,
National Debt Relief

Dec. 30th, 2024

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Jaime Arroyo Pico Rivera, CA

The company does a good job of settling accounts then they actually settle them. They will go at there pace not as requested even though your paying for the service. I requested to have a certain account settled first they said no we have a process now the last account which I wanted settled first is still not been settled if they would have done it first perhaps I would be done with the program by now and when I asked for a break I fees for taking so long and not going in the order I wanted they again said no. Lots of no’s when I’m the one paying.

1 year ago

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Merredith Jones San Tan Valley, AZ

They're fees are RIDICULOUSLY high! By the time they settle a debt and take their fees i don't think I'm saving much at all. They don't explain everything from the start and each call I get more info and or things keep changing. One call he changed the fee amount three times in one conversation. Their employees most lack English speaking and comprehension skills.

1 year ago

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Lynne Holle Milwaukee, WI

Very unhappy with NDR have not heard anything from them for 2 months creditors ringing phone off the hook. I was very misled on how these bills were to be paid nothing has been paid for over 2 months yet keep taking $450.00 out of my account most of the money goes for their fees not much left to pay bills this company is a scam artist. I guess I will have to file a chapter 13 to get the creditors off my back. Would never ever tell anyone to go with this company. I will have to give them a bad rating at the BBB poor business practices.

2 years ago Edited August 25, 2022

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Joser Troncoso Oklahoma City, OK

Well it is convenient to not only consolidate all of your debt and take some debt off the top as well. However, their service fee is almost 30% of the settled amount. I can see why many cannot afford the program later on down the road. Oh and your credit has to take multiple shots to the chin depending on how many creditors you want to have settled. Definitely do research on snowball method of paying off debt before considering National Debt Relief. I don't think it was worth the damage to my credit honestly.

3 years ago Edited January 3, 2022

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Reply from National Debt Relief

Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Jan. 4th, 2022

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WAYNE RICHARDSON Oxford, NC

I like you do what you say on paying off my debt. That is what I wanted. I did not know when paid off a debit there would Known Service Charges. I knew that there were settlement charges but all these unknown finance charges, make me thank I've been scam. Please tell me why there are these unknown charges in my account and on the end of account, when nothing is owe.

4 years ago

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Reply from National Debt Relief

Thank you so much for your feedback. We’re very sorry to hear about your experience, and we’ll be reaching out shortly but you can also call us directly at 888-660-7427.

Jul. 20th, 2020

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Chris Janesville, WI

At first was great, no calls, but after a while of monitoring my account, creditors were getting minimal payments, and fees, fees, fees. Account balance is going up, yet, the money isn't being sent as additional to get the accounts paid off. My monthly payments to NDR are higher than what I owe on some accounts. With the settlement fee, some accounts settled at the amount I owed, or pending higher.. No savings there. Credit score, don't bother... Mine dropped 65 points in a matter of months. The bigger accounts are still sitting untouched.

5 years ago

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Reply from National Debt Relief

Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. Please call us directly at 888-660-7427.

Nov. 12th, 2019

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Diana Wolfe

The one thing that I have a problem with is I can't even get anybody to tell me how much longer until everything is paid. It has already been 2 yrs

5 years ago

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Reply from National Debt Relief

Hello Diana,
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Oct. 21st, 2019

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Brian Phillips

The email with the offer prompted my to confirm/deny the offer. When I clicked on the link, the terms of the offer did not appear on the page and therefore I couldn’t evaluate what to confirm or deny. I reached out for it to be fixed, with no response. The customer service is poor and only replies when there is a form letter template to use.

3 months ago

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Roger A Wirtanen Coeur d'Alene, ID

The last conversation we had said they're is a possible agreement on a reduced settlement with Achieve. We have not heard anything since and that has been 2 or3 weeks ago. Our rating is based on lack of communication with us as to any progress that is going on.

1 year ago

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peggy cherry Fayetteville, NC

This company actually made my score go down. I thought I understood everything they said before I signed on, but obviosly I didn't. You have to let yourself have bad credit before they fix it. I wasn't late on anythig, I jsut had a lot of debt. But with them you have to become late on evrything for them to help you.

1 year ago

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Reply from National Debt Relief

Hello Peggy,

Thank you for your feedback. During the time of enrollment, we do provide a clear breakdown of our settlement process, fee structure, and all costs and risks associated with our program. We're sorry to hear that our program did not meet your expectations and apologize for any misunderstanding regarding the process of allowing your accounts to qualify for settlements.

A member of our client success team will be reaching out, but feel free to give us a call at 888-660-7427.

Sincerely,
National Debt Relief

Dec. 11th, 2023

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Bessie Nacey Des Moines, IA

We signed a release of information when we signed up. Yet they did not contact any of our creditors. Now we have to pay $15 for each notarized document in order for National Debt to speak with the creditors. Meanwhile, our creditors are calling, emailing, sending letters & we do not have a phone number to give them.

1 year ago

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Aleli Quintos Las Vegas, NV

I am not happy with the way my debt situation is handled. For 3 mos they took money from me, when I checked my account had $7000 sitting there and nothing has been done. They only started calling the debtors when I complained. It’s like they prolong the case so you have to pay more.

3 years ago

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Reply from National Debt Relief

Hello Aleli,
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

Jun. 23rd, 2021

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Shakia Polk Philadelphia, PA

What I dislike the most is the cost of them negotiating the debt. Glad my debt is paid but if I were to weigh it out, I paid my full debt, did not pay down because whatever they negotiated the balance went to national debt relief. One fee was over $600 .

4 years ago

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Reply from National Debt Relief

Thank you for the feedback – we’re glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427

Aug. 7th, 2020

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Glenora Rosen Geneva, NY

I am grateful to National Debt Relief for helping me with my debt issue. There were times when I had to contact several representatives to encourage some movement on one of my accounts. Otherwise I enjoyed a positive experience.

6 years ago

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S B

Ok, but they tried to get me to agree to a loan from them without telling me what the interest would be.

5 years ago

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Reply from National Debt Relief

Hello,
I’m sorry to hear about your experience, unfortunately we are unable to locate you in our system. Please call us directly at 888-660-7427. Thank you

Oct. 14th, 2019

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emery duhoranenayo

Taking too long to negotiate settlement ,Service fee is high, late payments reports keeps showing on my credit score while i am making payments to National debt relief!

11 months ago

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Chris Law Charlotte, NC

Signing up was a very smooth positive experience, however the support afterwards has not been helpful. Emails are unclear and asking for a telephone call to be scheduled has not been able to be done at this point.

1 year ago

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Kevin Pfusch Horseheads, NY

Things seem to be taking way to long, still getting tons of debt collectors calling. I asked to have accounts added via online tools, and requests just got flagged complete and they weren't.

1 year ago

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James Boyd

I feel like I was missing led as to how long it would take to settle everything and how much it cost. When I ask about it I get the standard answer of everything is estimated.

1 year ago

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Reply from National Debt Relief

Hi James,

Thank you for reaching out about your concerns with your program. At enrollment, our clients are advised that negotiations usually start after about 4-6 months. However, it can depend on the creditors themselves, as some require further delinquency in order to qualify for a settlement. Additionally, your program's fee breakdown is included in the welcome information provided.

A member of our client success team will be reaching out to better understand your concerns, but you can also give us a call at 888-660-7427.

SIncerely,
National Debt Relief

Apr. 27th, 2023

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Jason Bearden Tuscaloosa, AL

You are an average or less negotiation company. In the end, you ruined my credit for years. Next, now I have made it past the credit issue you are stringing me and the creditors for your monthly fees.

4 years ago

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Reply from National Debt Relief

It sounds like your experience was less than ideal. We always strive for excellent client experiences. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

Aug. 3rd, 2020

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Terry R Lindsey Elkridge, MD

Taking just to long. Have enough cash in my account to start finalizing the last creditor. At this rate i will never get my credit back up. I should have just made arrangments with the creditors to pay them off.

4 years ago

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Reply from National Debt Relief

Thank you for the feedback. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

Jul. 20th, 2020

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donna Amsterdam, NY

what I like is they do their job with your creditors on your behalf,what I dislike is all the fees involved that they charge.we are trying to get out of debt and the fees are awful.

4 years ago

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Mark A. La Fave Stafford, VA

I have talked to several Debt Relief companies. That amount of calls and emails from them eagerly waiting to cash in on my financial misery surpassed the amount of calls from creditors 2 to 1.

7 years ago

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Priscilla Hawes Lancaster, CA

Every offer you people keep asking me from my creditors. I’ll come with an increase in what I’m already paying you. That’s irritating.

1 year ago

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Susan Savard Wentzville, MO

Not enough debt reduction, payment amounts to creditors negotiated too high, too long before negotiating, some employees are redundant, too scripted

3 years ago

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Reply from National Debt Relief

Hello Susan,
Thank you for bringing your concerns to our attention. We want every client to have an exceptional experience with us. We will investigate your concerns, and a member of our team will be contacting you directly to review. If you prefer, you can also call us at 888-660-7427.

Jul. 28th, 2021

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Art

After deciding not to use them my email information was sold. Now I get daily emails for debt relief or consolidation loans.

7 years ago

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Carlos Tapia Port Washington, NY

A lot of times it is hard to get in touch or some information from one of your employees it used to be betters

4 years ago

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Sarah Dixon Patterson, CA

My payment being withdrawn is too high so it is forcing me to become late on my mortgage.

1 year ago

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April Reed Schmehl Mohnton, PA

I really an not seeing anything from this company and how they are supposedly reducing my debt.

1 year ago

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Tracy White Saint Paul, MN

They do not keep in contact with us at all!!!! We only have bill collectors calling.

1 year ago

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Michelle Builtron Lubbock, TX

Not getting much done since we have paid off a couple of things. seems to be going awfully slow.

5 years ago

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Reply from National Debt Relief

Michelle, we understand your concerns and thank you for bringing them to us. Remember, the program works by repaying your debts with the money you save into the GCS account every month. If we're repaying multiple creditors simultaneously and there isn't enough left over to negotiate with another, then we must wait until at least one of the creditors is paid off so that there's extra money left over at the end of each month.

As recently as June 2019, we were repaying two settlements. One of those two agreements is complete so the money that had been going toward making that payment is now going directly into your savings account. We are now saving/building those funds up for the next agreement. You should start seeing some forward movement soon.

We encourage you to take an active role in this process. Actively-involved clients tend to have a better handle on the process since they are always in the loop with account changes. We will contact you with important and relevant account updates, but we can't call on every single change. We appreciate your continued patience as we work with you to get you debt-free. Please contact us with any questions.

Oct. 1st, 2019

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Angela DeVito San Jose, CA

It’s been 4 months and only one creditor answered the offer.

1 year ago

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David Mackin

Very high price fees. Get emails saying they called but never leave a message

1 year ago

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Kenneth Johnson Brooklyn, NY

Fees are too high. Your Company is paid in full and I'm still in debt

3 years ago

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Reply from National Debt Relief

Hello Kenneth,
Thank you so much for your feedback. We are unfortunately unable to locate you in our system. If you can provide an email address or telephone number this will help us review your situation.

Nov. 30th, 2021

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jodwightfry Upland, CA

After 7 months, no one is getting paid except NDR.

4 years ago