Headquartered in Santa Ana, California, Optima Tax Relief offers several avenues for tax debt relief and navigating IRS regulations including tax consultation, tax resolution services, tax preparation and compliance, and tax settlement and negotiation. Whatever aspect of taxation you need help with, Optima Tax Relief can help.

Optima Tax Relief requires a minimum of $10,000 in tax debt.

With a highly qualified team of tax professionals, Optima Tax Relief offers a number of tax help services, which which it calls "core competencies." It has received glowing customer feedback. Its relief services help clients with a variety of tax issues, including unpaid taxes and ending penalties, like bank levies, or wage garnishments by the IRS.

With this broad range of services, Optima Tax Relief can offer tax relief help for any tax situation.

By providing tax settlement and negotiation services, taxpayers can expect to receive the help they need when dealing with the IRS (Internal Revenue Service).

Read our expert review below or scroll down to read Optima Tax Relief reviews.

The Good

  • Positive Reviews
  • Core Competencies
  • Minimum IRS Debt Requirement
  • Money-Back Guarantee
  • Negotiating Installment Agreements
  • Additional Advantages

Positive Reviews

Optima Tax Relief has mostly glowing comments, with most reviews on our site rating them a 9 or 10. Customers say the company has saved them thousands of dollars, provides great customer service, and is comprehensive in its explanation of the tax relief process. Many clients say working with Optima was one of the smartest decisions they ever made.

Core Competencies

Optima Tax Relief offers many different tax services to help you handle the IRS. It is helpful with several different kinds of tax problems, like audits and penalties, like a garnishment, levy, or lien. If you owe back taxes, Optima Tax Relief provides tax debt relief services. The company specializes in the following tax resolution services and problems:

  • Tax negotiation and settlement
  • IRS audit defense
  • Tax levies and liens
  • Wage garnishment
  • Back taxes
  • Tax audits
  • End penalties and interest

Tax levies are when the IRS takes the funds in your bank account to pay your unpaid taxes. Tax liens allow the IRS first priority on the money from a property's sale before anyone else. The IRS can also take a current year's tax return money to pay tax debt liability from previous years.

Optima Tax Relief also helps people reduce IRS tax debt by closely examining the past tax year's returns. Looking at previous tax returns helps taxpayers understand their tax liability, or what they owe the government in taxes.

Optima offers tax solutions for a broad range of possible IRS/tax needs. All of Optima Tax's enrolled agents and attorneys are showcased on the website, giving a real personal connection to potential customers. The only negotiation service not advertised by Optima Tax Relief is asset seizure.

Additionally, the experts — whether it be a tax attorney, a CPA, or an enrolled agent — at Optima will take a look at any unfiled tax returns for each taxable year you might have. Unfiled tax returns can hurt your chances with the IRS because it can indicate a failure to meet tax obligations, so Optima will work with you to get ahead.

The tax law experts can help you deal effectively with the IRS and find a good tax debt resolution.

The company may also provide tax help by helping you apply for the IRS Fresh Start Program, which is a great option for those struggling to pay off that federal income tax burden due to financial hardship.

Optima Tax Relief also helps with penalty abatement, which removes IRS penalties, like a wage garnishment, lien, or levy on property or a bank account. To qualify for penalty abatement, taxpayers must demonstrate financial hardship or that they qualify for innocent spouse relief. Innocent spouse relief is available to taxpayers dealing with penalties because of how their spouse or former spouse filed taxes. As long as the taxpayer can demonstrate that they are an innocent spouse and were not part of the errors, innocent spouse relief is offered.

Minimum IRS Debt Requirement

According to an Optima Tax Relief representative, there is a minimum debt requirement of $10,000 to use the company's tax reduction services.

Individuals with $10,000 or more qualify for Optima Tax Relief's services.

Those seeking a tax relief program that helps with a lower amount of tax debt, will need to consider another company with a lower minimum debt requirement.

Money-Back Guarantee

Optima Tax offers a 15-day money-back guarantee for all of their IRS/tax services. Though this is not the longest time limit for a refund, with some lesser-known tax relief firms going as high as 180 days, it is actually better than many of the top companies on the market.

Negotiating Installment Agreements

In addition to penalty abatement, Optima Tax Relief negotiates installment agreements and settlements with the IRS. The company's website describes the two options of IRS installment agreements: informal agreements and formal agreements. An informal installment agreement the taxpayer agrees to pay monthly and pay off their balance within two years.

A formal installment plan is a written agreement (payment plan) between the IRS and the taxpayer for a specified amount of monthly payments. Optima Tax Relief's tax professionals understand how to successfully negotiate an installment agreement with the IRS and can often help taxpayers set up an affordable monthly payment.

Alternatively, Optima Tax can help clients lower their total tax debt owed through an OIC program. The company can negotiate an offer in compromise with the IRS. An offer in compromise (OIC) is when the taxpayer and the IRS agree on a lower, more affordable tax debt.

Whether you need a taxpayer advocate to help set up an affordable monthly payment or to settle your debt with the IRS, Optima Tax Relief can help.

Additional Advantages

Other additional advantages include:

  • Free consultation with enrolled agents
  • Many professional accreditations
  • Options in filing for non-collectible status
  • Income tax preparation
  • Four step tax relief process
  • Great refund policy
  • Ranked the #1 Financial Services Company by Inc. Magazine

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The Bad

  • Unpublished Costs
  • Limited Industry Experience

Unpublished Costs

The fee for tax relief services depends on the extend of the client's tax issue. Like most other tax relief companies, Optima Tax does not publish pricing online because they offer so many different services with different pricing structures — that's why Optima Tax Relief cost can be difficult to measure.

But how much does Optima Tax Relief cost to use? If you are five years behind on payment and owe $35,000 in back taxes, Optima Tax charges anywhere from $2,000 to $5,000 to resolve the IRS tax debt.

The company claims its prices start at $999, however, the fee increases according to the different services offered and the unique financial situation of the customer. The undisclosed pricing is common among tax relief programs. While it can be unsettling to set up a consultation before knowing how much you'll be paying for services, it's important for potential clients to take advantage of free consultations because a client's case is reviewed and clear information regarding fees and payments are explained during these meetings.

Limited Industry Experience

We should note that this is one of the newer tax relief companies we have reviewed; the company opened its doors for business in 2010. This is fairly young compared to other tax relief companies that have more years of experience. While some people may not care about the age of a company, others may want a company with more IRS experience under their belt to ensure competent resolution of tax issues.

The Bottom Line

Optima Tax Relief is a great tax resolution firm for those who qualify with at least $10,000 in IRS debt and who don't mind working with a younger company. Those with less than $10,000 in taxes owed will need to consider other tax resolution companies.

Though the company is young, its customer service and reviews indicate its employees are competent tax experts, including: tax attorneys, certified public accountants (CPA), and enrolled agents.

One of the benefits of choosing Optima Tax Relief is that clients work with a tax expert to resolve their taxes owed or penalties with the IRS.

The company has an impressive reputation in the industry, and provides assistance with nearly every tax problem. Tax relief services offered include tax resolution/negotiation and settlement, IRS audit defense, IRS tax levy and tax lien, IRS wage garnishment, back taxes or unpaid taxes, tax audits, end penalties and interest, or the ability to meet with a tax preparer. With such a wide range of services available, whether you have higher taxes than you expected or need help preparing your taxes, Optima Tax Relief is a great choice.

Former clients are mostly pleased with the level of service they have received from Optima Tax Relief professionals. An important thing to keep in mind is that the cost may be high. Be sure to ask the agent or lawyer for an exact list of fees for the debt relief services and what payments would look like.

Overall, we recommend Optima Tax Relief services when working through tax matters to reach agreement with the IRS to settle your tax debt or negotiate an end to penalties or a federal tax lien.

We'll Introduce You!

Call our recommended rep over at Optima Tax Relief below.

1-(866) 584-2728

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User Reviews

Star Rating

4.4
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688 Reviews

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Joseph Bessone

January 17th, 2020 DETAILS arrow_drop_down
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Thier professionalizm and comunication skills

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Reply from Optima Tax Relief

Jan 17, 2020

Thank you Mr. Bessone, we've enjoyed working with you and communication and transparency are some of the pillars of our business. We appreciate the positive feedback.

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Archibald Lema

January 17th, 2020 DETAILS arrow_drop_down
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They gave my concern a priority and show that they care

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Reply from Optima Tax Relief

Jan 17, 2020

Our clients are always a priority to us. Thank you Mr. Lema!

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Danny T. Williams

January 17th, 2020 DETAILS arrow_drop_down
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They follow up. They are fast and efficient

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Reply from Optima Tax Relief

Jan 17, 2020

Great to hear! We aim for a great client experience, every time!

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william c nixon

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they drop the ball on finishing out my deal with irs

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Reply from Optima Tax Relief

Jan 17, 2020

We sincerely appreciate the feedback you provided. Rest assured that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. With that said, we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.

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Sheye (Robert) Breaux

January 17th, 2020 DETAILS arrow_drop_down
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They deliver what they advertise. I am pleased with the service.

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Reply from Optima Tax Relief

Jan 17, 2020

Thank you Ms. Breaux! We have appreciated working with you tremendously!

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Jeff Howard

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Supportive and communicative, good tools. Conservatively 4 until case wraps up, then will reevaluate.

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Reply from Optima Tax Relief

Jan 17, 2020

Thank you Mr. Howard! We "aim for excellence," as one of our core values, so this is certainly appreciated!

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Gary

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Respectful and very helpful. The only thing I had a problem with is the second step cost was more than I can currently afford.

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Reply from Optima Tax Relief

Jan 17, 2020

We aim for excellence with all of our clients. Thank you for letting us know.

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William David Dillard

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I would like them to make simplier to to send paper work had a hard time getting faxes through

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Reply from Optima Tax Relief

Jan 17, 2020

We hear you Mr. Dillard, and we'll take note of that! Thank you.

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RC

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I owed a lot of money and their reducing that

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Reply from Optima Tax Relief

Jan 17, 2020

We're proud to be able to assist you and our other clients in need of tax relief. Thank you!

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cristobal garcia

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everything has been resolved and i am happy with the results

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David John Anderson

January 14th, 2020 DETAILS arrow_drop_down
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Excellent service. Outstanding communication Very knowledgeable.

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Reply from Optima Tax Relief

Jan 14, 2020

Thank you Mr. Anderson for the feedback, we have enjoyed working with you and are happy to continue to provide our service!

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Brady Glover

January 14th, 2020 DETAILS arrow_drop_down
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Very helpful and got my tax issues resolved

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Reply from Optima Tax Relief

Jan 14, 2020

Hi Mr. Glover! Thank you for reaching out. We're happy to take care of you.

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francis said jr

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they took care of my proplems and left me feeling great.i will let anyone know how great you guys are .

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Reply from Optima Tax Relief

Jan 14, 2020

We certainly appreciate it, and look forward to continuing to help!

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Scott Newschwander

January 14th, 2020 DETAILS arrow_drop_down
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outstanding service and outcome , would highly recommend to anyone with IRS problems

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Reply from Optima Tax Relief

Jan 14, 2020

That's music to our ears! We have enjoyed solving your tax debt problems!

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Mike Samson

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They are very thorough and keep you informed of the process.

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Reply from Optima Tax Relief

Jan 14, 2020

We certainly appreciate it Mr. Samson! Thank you.

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Derrick Guice

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Was very helpful to my needs and made sure I understood all of my need and make sure all my papers was right

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Reply from Optima Tax Relief

Jan 14, 2020

Thank you, we appreciate that Mr. Guice!

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Robert Canfield

January 14th, 2020 Cottonwood, AZ DETAILS arrow_drop_down
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professional , friendly , they expedite your concerns promptly .

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Reply from Optima Tax Relief

Jan 14, 2020

We love hearing that! Thank you!

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Darlynn Jump

January 7th, 2020 DETAILS arrow_drop_down
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They took a lot of pressure off of us. So far they have done everything they said they would. I always spoke to a person, not a computer. They were always kind and friendly and knew about our situation.

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Reply from Optima Tax Relief

Jan 09, 2020

Thank you for the feedback! We're always available for our clients to discuss their situation. Please reach out to us anytime!

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Doyle

January 7th, 2020 DETAILS arrow_drop_down
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Good communication. Still working on my tax issues.

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Reply from Optima Tax Relief

Jan 09, 2020

We'll be in communication with you throughout the process. Thank you for sharing, Doyle!

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Patricia Conley

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Optima has a very well defined process for collecting data and performs a thorough review of current and past tax filings to begin your client file. The company also has associates and case managers with expertise in all aspects of tax management including legal review and negotiating strategies. They produced great results for me and are still working to make my settlement even better. At each step they carefully explained my options and sought my direction before moving forward. They are an excellent trustworthy company. Put your tax problems in their hands and get peace of mind that let's you focus on your life.

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Reply from Optima Tax Relief

Jan 09, 2020

We are so grateful for your incredible feedback! Thank you for choosing us for your tax debt relief needs. We're so proud to take care of you.

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Betty Haraldson

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Wonderful people taking great care of our panicky state of affairs.

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Reply from Optima Tax Relief

Jan 09, 2020

Absolutely, it's our pleasure. It's so important for us to help our clients get the resolution they deserve.

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Timothy Williams

January 7th, 2020 DETAILS arrow_drop_down
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when u send them your money u get results

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Reply from Optima Tax Relief

Jan 09, 2020

Thank you for your feedback!

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george

January 7th, 2020 DETAILS arrow_drop_down
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great people very easy to work with,helped a lot,

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Reply from Optima Tax Relief

Jan 09, 2020

George, thank you, we sincerely enjoy working with you and have appreciated helping earn you an incredible settlement.

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Robert Griggs

January 7th, 2020 DETAILS arrow_drop_down
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Great service but I am still waiting to hear the final results. Still in the negotiation phase I thought. Haven''t heard from anyone yet. Don''t know what to do yet. Going to call and get some advice. Other wise a great product albeit an expensive one.

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Reply from Optima Tax Relief

Jan 09, 2020

Great to hear, Mr. Griggs! We understand that it's a process and it's so important to us to help our clients every step of the way. Thanks for hanging in there!

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Jerry Ginn

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Help so much with my tax issue. Very friendly, informative in all the steps Kept me updated in each process.

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Reply from Optima Tax Relief

Jan 09, 2020

Absolutely! Happy to hear it Mr. Ginn.

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tom nash

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very helpful they are your answer to irs problems solved cant go wrong

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Reply from Optima Tax Relief

Jan 09, 2020

Hi Mr. Nash, thanks for reaching out! We certainly appreciate it.

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David M. Cole

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Company is not really clear from the beginning on what the costs would be and what you actually get for the price

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Reply from Optima Tax Relief

Jan 09, 2020

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention. Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

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Milam Byrd

January 3rd, 2020 Houston, TX

Optima Tax Relief was not the right place for me but I was able to receive a partial refund.

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Reply from Optima Tax Relief

Dec 20, 2019

Thank you for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

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JoAnn Smith

December 30th, 2019 Rialto, CA DETAILS arrow_drop_down
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They are proffesionals,explains the process,keep you informed and removes the stress you are feeling .

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Reply from Optima Tax Relief

Dec 30, 2019

Fantastic, thank you for sharing. Happy holidays to you and yours.

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Tim james

December 17th, 2019 Willow Grove, PA DETAILS arrow_drop_down
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I started working with Optima tax relief on May 2nd 2019. I sent them every levy and seize letter that i received from the IRS. I asked them 3 times if i need to be worried about the letters or being garnished. And they told me not to worry about it the IRS knows I'm represented. 4 moths later on September 6th my check was garnished. So I contacted Optima confused on why neither them or the IRS told me that i was going to be garnished. So on September 12th they put in the power of attorney form and put me on a installment plan. 4 months after i started paying them, So i told them i no longer wanted anything to do with them they're service is horrible. And they did nothing but waste my time and charged $3,795 and did nothing for me. And you are not protected from day one. I called the IRS while i was in the middle of trying to get a full refund from Optima. The IRS told me they had no contact with Optima or with me so it seemed like i was ignoring the IRS. Optima never contacted the IRS until after i was garnished. So that led to more back and forth conversations on the phone and through the better business bureau. All the while they insist they full filled their service. Look up the complaint on the BBB site and see how they throw out BS statements and not address the facts. I talked to a rep on October 30th and she still says they did nothing wrong. On November 1st the IRS sent me the rejected power of attorney form Optima tax relief put in on my behalf. These tax professionals can't do anything right. They had me sign a abatement form to try and get the fees and penalties dropped. And they never put it in, when i called the IRS to verify any contact they had with Optima. I told the IRS rep they had me sign a abatement form and did nothing with it. The IRS rep put in 2 forms for me and told me how to put in the rest in. For free i didn't had to pay her $3,795, and on 11/13/2019 the penalties and fees have already came off reducing what i owe the IRS. Optima tax relief is a horrible service and there is no money back guarantee. They gave me no service at all just more problems and refuse to give me a full refund.

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Reply from Optima Tax Relief

Dec 17, 2019

Hi Mr. James, thank you for reaching out and we want to let you know that we take everyone's experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. A dedicated member of our team has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. We believe our clients have the right to "be treated like an individual, not a number," and we plan to commit to these actions in our follow up call with you. Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

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Juan desales

December 13th, 2019 San Francisco, CA DETAILS arrow_drop_down
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They dealt with the IRS in my behalf and had the best outcome that could be had with my case under my circumstance

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Reply from Optima Tax Relief

Nov 05, 2019

Hi Mr. Desales, we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews. One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.

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Aimee Marr

December 9th, 2019 DETAILS arrow_drop_down
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Very pleased with payment plan to IRS, but your fee is very high, over $6,000.00.

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Reply from Optima Tax Relief

Dec 10, 2019

Thanks for your feedback, Ms. Marr!

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Joseph

December 9th, 2019 DETAILS arrow_drop_down
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Staff have always been courteous, professional and helpful.

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Reply from Optima Tax Relief

Dec 10, 2019

Happy to hear it Joseph - we are very proud of our inclusive staff.

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Scott

December 9th, 2019 DETAILS arrow_drop_down
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They did what they said they'd do. Sometimes it was hard to get ahold of me because of my work. They stayed with me till it was done

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Reply from Optima Tax Relief

Dec 10, 2019

We are committed to open and thorough communication with our clients, so we're glad you found that to be your experience!

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Barbara

December 9th, 2019 DETAILS arrow_drop_down
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They was ready to help and easy to work with

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Reply from Optima Tax Relief

Dec 10, 2019

Thank you Barbara, we're so happy to hear that!

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Jeff

December 9th, 2019 DETAILS arrow_drop_down
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I feel I'm am not getting the information I need to make decisions

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Reply from Optima Tax Relief

Dec 10, 2019

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention. Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

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Moises Gonzalez

December 9th, 2019 DETAILS arrow_drop_down
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They are extremely knowledgeable with tax laws.

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Reply from Optima Tax Relief

Dec 10, 2019

Our tax associates have years of experience on them! Thanks for sharing.

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King

December 9th, 2019 DETAILS arrow_drop_down
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They try to explain in simple ways so you can understand.

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Reply from Optima Tax Relief

Dec 10, 2019

So glad to hear it!

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Cindi Williams

December 9th, 2019 DETAILS arrow_drop_down
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stopped all liens and garnishments. stayed in constant contact thru out!

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Reply from Optima Tax Relief

Dec 10, 2019

Thank you Ms. Williams, we aim to take great care of our clients.

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Alma

December 9th, 2019 DETAILS arrow_drop_down
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Quick service and professional.Their staff is very friendly. If I have a question I was assigned to a case manager that I could reach out. optima tax staff gave me peace of mind that they will be able to offer me the best of help with my tax problems.

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Reply from Optima Tax Relief

Dec 10, 2019

Hi Alma, thank you for the feedback! We're glad to have provided you with that "peace of mind."

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Roberto Valdez-Yanez

December 6th, 2019 Washington, DC DETAILS arrow_drop_down
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well i was searching for a great company like OPTIMA TAX . i get in contact and i have them to fix my taxes , bud never nobody explain me that my case will be take for so many hands , Mr. R do my first review after according a monthly, payment he talk me some one will take my case , well the first mistake was he lost all of my file and documents what i mail and fax him , so the next person he ask me again to send all of it one more time so i call and complaint to a management, so Mr.V help me and transfer my case to a MR. N . i HAVE TO SAY HE DO AN EXCELLENT JOB , THANKS , But the next person was doing the same mistake, and so , and so and, so . well i complain for 3th time , and a Executive of Review Board, MR. R he supost to be was designated , to help me he was so rude unprofessional and incompetent, he call by phone and leave 10 messages that i cant hear or understand what he say he talk so fast no clear , and finally, i found who was calling me but this gentleman never answer my Email's he was so busy wen i call back him no answer and after a month today i talk with him and, I have to explain Him whats apprehend whit my case in the middle of my talk he stop me and say: Well i was listening you for more then 20 minutes and your case is in hold, ........ so i get to frustrated and i answer hi IF YOU CAN HAVE THE TIME TO LISTEN MY CASE I DONT NEED YOU . After this rudeness he send me Email saying he is closing my case with no reason and now i pay more them half of the cost of the job to this company and no one can answered me what will happen so now , i'm getting letters from the IRS with treads and i have Problems in my case . i dont recommend no one to get this bad service ONLY CREATE MORE PROBLEMS WITH THE IRS . Roberto Valdez-Yanez

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Reply from Optima Tax Relief

Dec 06, 2019

Hi Mr. Valdez-Yanez, we welcome you to call (800) 965-3192 to speak with one of our Quality Assurance Specialists, whenever you are ready. We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.

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Pachay Jones

December 4th, 2019 DETAILS arrow_drop_down
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I’m glad I only gave them the $500 startup fee. The company was asking me for $5,700.00 to do my case. I explained to them it would take me some time to get the money together but they were trying to pressure me for a date I would have the money. I told them I would try to have it in 45 days or so because I can’t promise I will get the overtime at work, and they wanted me to sign and give them my credit card so basically they can sweep my account on that date. Nope no thanks!!!! They give you 2 weeks to get your money back but good luck I gave they the $500 and it was almost a month before I heard from them. Check some of the reviews. They also brought up stuff From 2006 (It’s 28 days from 2020) that was over 10 years old saying I was responsible for it like some type a scare tactic or to make me think that they really worked hard for me to knock down monies owed to the IRS. They’re a JOKE!!!

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Reply from Optima Tax Relief

Dec 04, 2019

Hi, we'd appreciate if you can give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Our core values are to "be transparent, empathetic and communicate expectations," and we will do all of those things in our follow up call with you. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews, especially the BBB where we currently have an “A+” rating and we work alongside every client to resolve their issues. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We look forward to speaking with you.

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Teresa Yoses

December 3rd, 2019 Fair Oaks, CA DETAILS arrow_drop_down
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In March our case has been with Optima 2years! We’ve had to replace I don’t know how many POA’s. Our Offer in Compromise finally made it to IRS April 2019 but in October they couldn’t get a response from Optima so contacted us directly! I was on a payment plan with IRS but was injured in an accident & had to take an early retirement so couldn’t afford the plan any longer. This has been a giant nightmare, we will never refer anyone to them ever! You can’t get anyone there to hear what you’re saying. G of forbid they put down their “script”! They want your money now because “time is of the essence” $3500 down the freakin drain. Spend your money elsewhere.

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Reply from Optima Tax Relief

Nov 26, 2019

Thank you for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

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SB

December 2nd, 2019 Macon, GA DETAILS arrow_drop_down
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Worked quickly to find a resolution, were professional, and extremely nice.

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Reply from Optima Tax Relief

Dec 02, 2019

That's fantastic to hear - we're inspired every day by clients like you. Thank you for sharing how Optima has helped you!

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Ronald Quirindongo

December 2nd, 2019 Tampa, FL DETAILS arrow_drop_down
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I was promised documentation of my case in writing by mail, and nothing yet.

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Reply from Optima Tax Relief

Dec 03, 2019

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention. Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

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Erasmo R Lopez

December 2nd, 2019 Beaver, UT DETAILS arrow_drop_down
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They seem to be working hard for me. I had a real mess when I first contacted them and they explained how the program works and what they were going to do for me every step of the way!!

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Reply from Optima Tax Relief

Dec 02, 2019

Hi Mr. Lopez! We understand how easy it can be to get off track with our finances, so we are proud of your efforts to change your situation. Great work taking initiative and contacting us when you did - congrats!

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David Aaron

November 26th, 2019 Cedartown, GA DETAILS arrow_drop_down
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Optimal tax has been sued several times for doing bad things to customers. I finally settled with them for 3000 out of 8800 they charged. The one thing that got Optima Tax attention was when the Better Businesses Bureau got the complaint. The first offer was 1700 and I refused.., Finally got 3000 which was hard to except. Here’s the facts... First you pay a small deposit to hire Optima. Then they made up the amount I owed. Optimal charges 10% of what your tax debt is. After 2 weeks you can not get a refund. 2016 I hired a bad accountant to do my taxes, and my income was reported on wrong line. I called the IRS and they told me how to fix. I didn’t want to take a chance so I hired Optima Tax to fix it. Optimal claimed I owed 88k, and I owed under 50k. I had no IRS liens at all the day I hired Optima Tax. After Optima Tax doing nothing for 1 hear.... I got tax lien and lost my job. Optimal Tax said it was not their fault. I can’t owe the IRS and work doing what me and my wife did. Now we both have no job and that’s why I’m so upset with Optima. I called the IRS again and they helped me fix my taxes. The IRS gave me all the forms I needed and told me what to do. This time I took no chances and I hired a real accountant. The accountant fixed my taxes for less then 100 dollars. After the IRS amends my taxes then I hope to get my job back. My opinion of Optima Tax.... If optima can’t fix a simple mistake in one year, then what good are they. During taking the settlement..... I asked the lady at Optima Tax.... Are you attorney? No. Are you licensed accountant? No. She just said she was their legal team. After refusing several times to take 1700... I finally got 3000 if I would take down the negative review. This is no negative review to me.... This is how Optima Tax treated me. The truth will set you free.. I have learned a lot about dealing with businesses. Never hire anyone without doing research. Google Optima Tax and you will find class action lawsuits. Save yourself time and money.... Hire a tax lawyer. I was told by a lawyer that he would fix my taxes for 1500, but I used a licensed CPA instead. I have used this CPA since 2017, and I should have used her instead of hiring Optima. Not one time did I ever speak to a licensed CPA at Optima. The only time Optima calls is about their payment.

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Reply from Optima Tax Relief

Aug 30, 2019

Hi, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you. We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

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Curt

November 26th, 2019 Artesia, NM DETAILS arrow_drop_down
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I would put a negative 10. Look for someone who provides customer services and will do what they say! They are worse than dealing with the IRS because I paid Optima $7000 to "resolve my tax issues!" Customer service is nonexistent. They have waited over a year and waited till more taxes have fallen outside the statute of limitations. IRS will not pursue you for taxes owed over 10 years. If you want to keep your sanity, find someone else to use!!! Please!!!

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Reply from Optima Tax Relief

Nov 26, 2019

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention. Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

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Oliver Jarreau

November 25th, 2019 Hammond, LA DETAILS arrow_drop_down
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the job that optima has done for me has help me to become more at ease with my current situation.

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Reply from Optima Tax Relief

Nov 25, 2019

Thank you Mr. Jarreau! Proud to hear it - congratulations on your resolution.

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Chuck Tuminello

November 22nd, 2019 Springfield, LA DETAILS arrow_drop_down
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I never felt comfortable with the fear tactics used by this company with no time to explain the mumbo jumbo they were trying to use to confuse you more that before you called. Very sterile with no customer service skills. I would suggest using another company.