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Optima Tax Relief

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1,602 User Reviews

9.5

Overall Score

LAST UPDATED: January 25th, 2022

Looking for Optima Tax Relief reviews from verified customers? Find them here. Or continue reading for an in-depth review of the company.

About the Company

Experience and Accreditations

Optima Tax has a plethora of industry accreditations to legitimize its status as a top, trusted tax relief company. These include being a member of the NAEA and the NATP, as well as having IRS Power of Attorney in all 50 states.

The company has also received a number of recognitions or awards, making it an even more appealing option if reputation plays a big role in your decision about what company to use. Optima is ranked the #1 Financial Services Company by Inc. 500 and has an A rating with the Business Consumer Alliance.

How does Optima Tax Relief work?

Optima Tax Relief breaks down what is often a complicated process (resolving your tax debt with the IRS) into three simple steps.

The first step is the investigation. After an initial, free consultation with the company, you will have Optima’s help in establishing a channel of communication with the IRS and Optima will initiate its client protection program and become a buffer between you and the IRS. This process takes about two to four weeks.

The second step is resolution. Optima will establish IRS compliance with the best determined resolution it can offer, and then work to achieve that resolution. This is the longest step of the process and can take anywhere from three to nine months.

The final step is the best step — freedom. Your case is closed and your tax debt has been resolved. No more letters from the IRS about your tax bill or unpaid taxes.

Should I have any concerns about Optima Tax Relief?

We should note that this is one of the newer tax relief companies we have reviewed; the company opened its doors for business in 2010. This is fairly young compared to other tax relief companies that have more years of experience.

While some people may not care about the age of a company, others may want a company with more IRS experience under its belt to ensure competent resolution of tax issues.

It should be noted, however, that while the company was established in 2010, some of the company employees and tax professionals working for Optima have over 25 years of industry experience. Thus, this can be a comfort to anyone skeptical of the newness of the company in the tax relief space.

Details and History

Headquartered in Santa Ana, California, Optima Tax Relief has helped save its clients over $1 billion in tax debt. The tax relief company offers several avenues for tax debt relief and navigating IRS regulations including tax consultation, tax resolution services, tax preparation and compliance, and tax settlement and negotiation. Whatever aspect of taxation you may need help with, Optima Tax Relief can help.

Optima Tax Relief requires a minimum of $10,000 in tax debt, so if your tax debt is a lower amount than this, you’ll want to find a different tax relief service. However, you may still qualify for a free consultation with Optima Tax Relief if you have a lower tax debt but have unfiled tax returns. You can answer a few simple questions on the company’s website to see if you fall into this category.

Optima’s highly qualified team of more than 400 tax professionals has received glowing customer feedback. Its relief services help clients with a variety of tax issues, including paying unpaid taxes and ending penalties, like bank levies, or wage garnishments by the IRS.

With this broad range of services, Optima Tax Relief can offer tax relief help for nearly any tax situation.

Because Optima Tax Relief offers tax settlement and negotiation services, taxpayers can expect to receive the help they need when dealing with the IRS (Internal Revenue Service) from a qualified tax professional.

On top of its many impressive offerings, Optima Tax Relief has been recognized by a number of organizations for its tax relief services. These include Inc. 500, the National Association of Tax Professionals, the Business Consumer Alliance, and even the IRS itself has recognized Optima Tax Relief as an Approved Continuing Education Provider.

Services

Optima Tax Relief offers many different tax services to help you handle the IRS. It can help with several different kinds of tax problems, like audits and penalties such as a wage garnishment, levy, or lien. If you owe back taxes or a large tax bill, Optima Tax Relief provides tax debt relief services. The company specializes in the following tax resolution services and problems:

  • Tax negotiation and settlement
  • IRS audit defense
  • Tax levies and liens
  • Wage garnishment
  • Back taxes
  • Tax audits
  • End penalties and interest
  • Innocent spouse relief
  • Installment plans
  • Offers in compromise
  • Unfiled tax returns

Tax levies are when the IRS takes the funds in your bank account to pay your unpaid taxes. Tax liens allow the IRS first priority on the money from a property's sale before anyone else. The IRS can also take a current year's tax return money to pay tax debt liability from previous years.

Optima Tax Relief also helps people reduce IRS tax debt by closely examining the past tax years’ returns. Looking at previous tax returns helps taxpayers understand their tax liability, or what they owe the government in taxes.

Optima offers tax solutions for a broad range of possible IRS/tax needs. All of Optima Tax's enrolled agents and attorneys are showcased on the company website, giving a real personal connection to potential customers.

The only negotiation service not advertised by Optima Tax Relief is asset seizure.

Additionally, the professionals — whether it be a tax attorney or an enrolled agent — at Optima are trained to review any unfiled tax returns for each taxable year you might have. Unfiled tax returns can hurt your chances with the IRS because it can indicate a failure to meet tax obligations, so Optima will work with you to get ahead.

The tax law professionals can help you deal effectively with the IRS and find a good tax debt resolution.

The company may also provide tax help by helping you apply for the IRS Fresh Start Program, which is a great option for those struggling to pay off that federal income tax burden due to financial hardship.

Optima Tax Relief also helps with penalty abatement, which removes IRS penalties, like a wage garnishment, lien, or levy on property or a bank account. To qualify for penalty abatement, taxpayers must demonstrate financial hardship.

Pricing

How much does Optima Tax Relief cost?

The fee for tax relief services depends on the extent of the client's tax issue. Like most other tax relief companies, Optima Tax does not publish pricing online because it offers so many different services with different pricing structures — that's why Optima Tax Relief’s cost can be difficult to measure.

But how much does Optima Tax Relief cost to use? What we do know is that if you are five years behind on payment and owe $35,000 in back taxes, Optima Tax charges anywhere from $2,000 to $5,000 to resolve the IRS tax debt, which means the company charges about 5-15 percent of your tax debt to use its services.

The company has an initial investigation fee to begin researching the customer's tax issues. Once the investigation is complete, Optima Tax Relief charges an additional fee for its services.

While it can be unsettling to set up a consultation before knowing how much you'll be paying for services, it's important for potential clients to take advantage of free consultations, like the one offered by Optima, because a client's case is reviewed and clear information regarding fees and payments are explained during these meetings.

Then, you have the power to decide whether or not you want to become a paying customer of the tax relief service.

Optima Tax does offer a 15-day money-back guarantee for all of its IRS/tax services. Though this is not a very long time limit for a refund (some lesser-known tax relief firms have time limits as high as 180 days), it is actually better than many of the top companies on the market.

This guarantee can give you some peace of mind if you are a little wary about the effectiveness of tax relief companies. While 15 days might not be enough time to see your tax debt reduced, it should give you a sense of how committed Optima is to your case and whether or not you want to continue working with the company.

What is Optima Tax Relief’s minimum debt requirement?

According to an Optima Tax Relief representative, there is a minimum debt requirement of $10,000 to use the company's tax reduction services. Thus, individuals with $10,000 in debt (or more) qualify for Optima Tax Relief's services.

Those seeking a tax relief program that helps with a lower amount of tax debt will need to consider another company with a lower minimum debt requirement.

However, Optima Tax Relief does offer a free tax consultation where you can meet with a tax professional about your unique financial situation. If you haven’t filed your tax return for previous years, you may still qualify for this consultation, even if you owe less than $10,000 in tax debt.

During this consultation, you could ask questions about tax relief or tax penalties that you are facing and determine what the best course of action for you would be, all with the help of a qualified tax professional.

What Customers Are Saying

Want to read real Optima Tax Relief reviews from verified customers? Do so here. We’ve also included a snapshot of how customers rank Optima in terms of value, quality, service, and trustworthiness.

Customer reviews are an essential component of making a wise choice when it comes to what company you want to handle your tax debt relief needs. Look for companies that have positive reviews, and a lot of them. Based on this criteria, Optima Tax Relief passes the test, with over 1,300 reviews and a rating above 4 stars.

Optima Tax Relief has mostly glowing comments. Customers say the company has saved them thousands of dollars, provides great customer service, and is comprehensive in its explanation of the tax relief process. Many clients say working with a tax professional at Optima was one of the smartest decisions they ever made.

Plus, these reviews come from customers all across the United States, so you can rest assured that Optima Tax Relief can help you resolve your tax debt, wherever you may be in the country.

The Bottom Line

Optima Tax Relief is for those who...

  • Have at least $10,000 in IRS debt
  • Don’t mind working with a younger tax relief company
  • Value positive customer reviews

Optima Tax Relief is not for those who...

  • Have less than $10,000 in IRS debt

Should I use Optima Tax Relief?

Optima Tax Relief is a great tax resolution firm for those who qualify with at least $10,000 in IRS debt and who don't mind working with a younger company. Those with less than $10,000 in taxes owed will need to consider other tax resolution companies.

Though the company is young, it has resolved more than $1 billion in tax debt since opening in 2010. And its customer service and reviews indicate its employees are competent tax experts, including tax attorneys, certified public accountants (CPA), and enrolled agents.

One of the benefits of choosing Optima Tax Relief is that clients work with a tax expert to resolve their taxes owed or penalties with the IRS. Tax relief services offered include tax resolution/negotiation and settlement, IRS audit defense, IRS tax levy and tax lien, IRS wage garnishment, back taxes or unpaid taxes, tax audits, end penalties and interest, or the ability to meet with a tax preparer.

Former clients are mostly pleased with the level of service they have received from Optima Tax Relief professionals. An important thing to keep in mind is that the cost varies depending on your tax situation. Be sure to ask the agent or lawyer for an exact list of fees for the debt relief services and what payments would look like.

Overall, we recommend Optima Tax Relief services when working through tax matters to reach agreement with the IRS to settle your tax debt or negotiate an end to penalties or a federal tax lien.

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4.4

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1,602 Reviews

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John Blount Waldorf, MD

To all concern if you get the pleasure I'll be the getting lady Jessica or lady Becky I promise you the experience you won't forget because they're so personable that it's almost like an obligation to say something because that much comfort should be known by the people that run the company they represent optimum very well they're very what's the word I'm looking for looking for knowledgeable I didn't want to drag it out but I just to say for one of the most scariest situations I've ever had to deal with in my life it just felt really really easy And I know it was because of the 2 young ladies that walked me through it thank you so much once again John Blunt

2 hours ago

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Reply from Optima Tax Relief

We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff.

Jan. 25th, 2022

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defilippis michael Las Vegas, NV

They make the whole experience stress-free they take the guesswork out of having to make decisions that they make for you in the best interest for you

2 hours ago

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Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Jan. 25th, 2022

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Yvette Joned Los Angeles, CA

They were very professional, helpful to clients cases ,knowledge about taxes in areas I will refer my family and friends

2 hours ago

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Reply from Optima Tax Relief

We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Jan. 25th, 2022

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Rene Knight Hayward, CA

Every transaction was handled very professionally & a lot of attention was paid to details. I felt very well represented.

2 hours ago

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Reply from Optima Tax Relief

We are so glad to hear that our team of tax professionals was able to answer all your questions and resolve your tax burden! We wish you well.

Jan. 25th, 2022

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Freda Montgomery, AL

they delivered everything they promised. I was in a mess with IRS; Optima Tax Relief just took over, did all the leg work, and I am in the final stages. All of the errors were corrected and I will have a repayment amount I can afford

1 month ago

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Reply from Optima Tax Relief

Wow! We're thrilled to hear we were able to assist you and resolve your tax burden with the IRS. Thanks for sharing.

Dec. 21st, 2021

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Not important Germantown, TN

Theyve helped me alot. My situstion has been going on for over a gear and theyve been very pateint. The case is not finished yet but everything has been going great. The whole team is amazing and ive really learned alkt from them

1 month ago

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Reply from Optima Tax Relief

We're happy to hear that our team has been very helpful. We'll pass along your kind words to our staff.

Dec. 14th, 2021

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Michael Hill West Hartford, CT

Denitra was amazing and super helpful she was extremely patient with our specific situation. She was very professional and made this hole first half of the process a pleasure considering the circumstances.

1 month ago

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Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Dec. 21st, 2021

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Holly Hagerty Bridgton, ME

Optima has been there from the start. They explain everything so that you are able to understand your options. They take care of you in the best possible way so you can relax and not worry.

1 month ago

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Reply from Optima Tax Relief

We are overjoyed to hear that we were able to resolve your tax problem with the IRS!

Dec. 21st, 2021

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Sharese McCommons Hixson, TN

They are good at explaining the program, but I am waiting to see any updates. I guess no news is good news.

2 hours ago

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Reply from Optima Tax Relief

Thank you for choosing Optima to assist you with your tax needs! We wish you well moving forward.

Jan. 25th, 2022

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Amanda Hanks Leslie, AR

Well I paid like 4000.00 and no real relief so I feel like I paid for nothing the did one tax return made some calls I could have done myself so it just put us in more debt.

2 hours ago

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Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Jan. 25th, 2022

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Dawn Koreman Watervliet, NY

They promised/assured me they could help me. I paid them almost $4,000 and I still owe the same amount I did before I reached out to Optima Tax. I am deeply frustrated and disappointed with the results.

2 hours ago

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Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Jan. 25th, 2022

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Derrick G Green Detroit, MI

Very professional but still waiting for the final outcome with me resolving my tax issues

2 hours ago

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Reply from Optima Tax Relief

Thanks for taking the time to share your experience with our team!

Jan. 25th, 2022

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Bill Colyer Gilbert, AZ

2 months after starting the progam the IRS began Garnishment. it has been 3 months and the IRS is still taking all of my paychecks, they are very slow to respond and communication and customer serviece are non existant.

3 weeks ago

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Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Dec. 29th, 2021

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Frankie Ray Gutierrez Addison, TX

Experience was except when trying to contact via phone , never could through or had to go through several people to get to the person or department that I needed to speak to, otherwise excellent service

1 month ago

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Reply from Optima Tax Relief

We appreciate your feedback. Thank you for sharing your experience!

Dec. 21st, 2021

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JoAnn Chadwick Reno, NV

Some have been excellent and a couple have kind onot rude but not real helpful and are uncaring I'm not computer savory and doi need a little more help and need caring persons

1 month ago

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Reply from Optima Tax Relief

We appreciate your feedback. Our team is here to assist you and address any questions you may have.

Dec. 21st, 2021

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Andre R. Williams Tupelo, MS

So far, there has been great and timely communication as it relates to explaining the process as well as requesting and receiving needed information.

1 month ago

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Reply from Optima Tax Relief

We're happy to hear that our team was able to answer all of your questions!

Dec. 14th, 2021

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Clark Mayfield Braselton, GA

I handled everything with the Internal Revenue Service, they reached out to me that when they had to get items from me. And the results were fantastic

1 month ago

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Reply from Optima Tax Relief

We appreciate the time you took out of your day to leave this fantastic review!

Dec. 14th, 2021

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David Hensley Killeen, TX

I am still waiting for answers regarding monthly payments: duration and why the amount have increased. I am also waiting on an answer fir assistance regarding obtaining an answer to IRS' agreement to my payment plan for 2018, along with the status of a settlement optima claimed they were working on.

1 month ago

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Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Dec. 7th, 2021

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John McDole Melvindale, MI

The staff at Optima Tax Relief makes you feel that they are on your side when you hand them your business to take care of. Thank you Optima Tac Relief.

1 month ago

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Reply from Optima Tax Relief

We are overjoyed to hear that we were able to resolve your tax problem with the IRS!

Dec. 7th, 2021

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Ethel Lowery Waldorf, MD

This is a great company! Headache saver! I would have given them a 5++, but in the beginning it was challenging getting anyone to respond back timely. I had to reach out to customer service too often before anyone responded. Other than that, they are great!

2 months ago

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Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Nov. 16th, 2021

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Eve Carter Phoenix, AZ

I'm really really hoping there will be with done in reducing the total amount of back taxes due. I'm happy with the installment agreement amount of $108 however if the total amount isn't decreased I feel I'll be paying them forever.

2 months ago

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Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team.

Nov. 1st, 2021

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Frederick Johnson Charlotte, NC

I think they are a good company we haven't finalized everything yet so I can't give a complete review of the company in my experience with them the only thing or concern that I had was not the amount of the fee but the amount of time they gave you to pay it I would have much rather had more time to pay the $4,000 fee at a less amount each month

2 months ago

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Reply from Optima Tax Relief

Thank you for the positive review and we appreciate the feedback!

Nov. 1st, 2021

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Jackie Hawkins Las Vegas, NV

Stopped threats and calls. My blood pressure was through the roof. I didn't feel like I could handle another obstacle during the pandemic. There has been tragedy after tragedy in my life. I thought there would be no end..

2 months ago

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Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Nov. 1st, 2021

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Kenneth C hall Maumelle, AR

easy to work with very professional answered my questions promptly

2 hours ago

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Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Jan. 25th, 2022

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Steve Saginaw, MI

They have helped free me from the anxiety of years of tax non-compliance.

2 hours ago

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Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Jan. 25th, 2022

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Dee Gremling Klamath Falls, OR

So far they have shown compassion, professionalism and great support

2 hours ago

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Reply from Optima Tax Relief

We truly appreciate having you as a client! We wish you well.

Jan. 25th, 2022

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Heidi Burkhart North Manchester, IN

Sometimes I cannot get a call back but most times my email is answered promptly

2 hours ago

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Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Jan. 25th, 2022

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Jackie McGinnis Leonardtown, MD

Keep asking for stuff I don't have yet, couldn't find third party contact in that was filed originally.

2 hours ago

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Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Jan. 25th, 2022

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Dan Murphy Corpus Christi, TX

Communication was excellent. Service was as expected. I am satisfied.

2 hours ago

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Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Jan. 25th, 2022

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Angela Weaver Jackson, GA

I gave a ( because they helped me out a lot with my tax debt and they call you back when you ask them to and they are very friendly

1 month ago

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Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.

Dec. 21st, 2021

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Denise Anderson Glendale Heights, IL

They did all the work with the irs and kept me informed most of the time. The people were very nice and pleasant to me and they were very good.

1 month ago

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Reply from Optima Tax Relief

Fantastic to hear! We're happy to hear that our team was able to answer all your questions and resolve your tax burden.

Dec. 21st, 2021

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Martin Morales Irving, TX

Friendly representatives, easy to do and complete task requested and their service was prompt and results were fairly quick.

1 month ago

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Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Dec. 7th, 2021

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Reginald Garrick Hopkins, SC

The only problem was forms were mishandled with important information. Which was mixed up in processing. Which was correct with dealing with by way of emailing directly.

1 month ago

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Reply from Optima Tax Relief

We appreciate your feedback! Thank you for taking the time to leave a review.

Dec. 7th, 2021

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Phuoc Xuan Nguyen

I’m writing this second Reviews because I’m so disappointed & upset of this Optima Tax Relief company., I’ve paid all my fee for their Service ( total is $1,500) .. my first review was wrote all my problem about this Company. They still not solve anything about my problem. At first I’ve been told that my Tax is solved., you’re is clear & clean. The IRS will get your tax return back., I don’t owe anything from IRS. Now the State tax sends to me the letter that said I’m owed them some money that I have to pay… and now the Optima Tax Relief turn to me and say “ nothing We can do” you have to go to different company they will take care for you!!! All these times I’ve been waited for 7 month’s for them to solved my problem but they just give up on me. After I’ve send to them a letter from IRS. . One of the Lady name Leah K call me and offer $200 for Courtesy refund for the the troubles & all the times I’m been waited.. which is they don’t want to help me anymore.!! I told that lady I don’t want the money.. I just want the Company solves my problem just like the first Gentleman told me that they will solve it & told me don’t worry you’re in the good hands, your case is very small case & we will take care for you!! How do you think that you are been waited for long 7 months with the small case like this & they been Treated you like this. You’re loose thousands of dollars & end up nothing.!!!!:(( I don’t want it happen like this to the others people… it’s not worth it.!!!! Very Sad.!!

2 months ago

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Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Nov. 22nd, 2021

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Scott Lewis Cranston, RI

I have only heard form Optima once since I paid the up front money. That call was disconnected at your end and I was unable to call back because your number was unavailable. I have called and left messages that remain unanswered.

2 months ago

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Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have. You can call us at (800) 536-0734.

Nov. 22nd, 2021

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Clayton Zidell Jacksonville, FL

Starting off all 5 stars but after "my team" took over I haven't gotten one reply to an email or a phone call and there is no way to msg my team to ask specific questions or anything I kinda feel like after they got my money I got a thanks see ya

2 months ago

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Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Nov. 8th, 2021

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Randy Cooper Wetumpka, AL

Always answers questions and always communicates with you

2 hours ago

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Reply from Optima Tax Relief

We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Jan. 25th, 2022

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Kris Price Chandler, AZ

I don't feel like I get enough "personal" attention especially for paying you all 15K

2 hours ago

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Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided and we look forward to helping you resolve your tax debt with the IRS.

Jan. 25th, 2022

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Mina Moukdarath Walpole, MA

Because I feel like nothing is getting done with my taxes, no one has reached out to me and give me any updates about what's going on!!!

2 hours ago

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Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Jan. 25th, 2022

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Allan Worthington Stillwater, OK

Very professional, friendly and helpful...

2 hours ago

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Reply from Optima Tax Relief

Thank you for thinking of our team as "professional, friendly, and helpful." We wish you well!

Jan. 25th, 2022

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Ory Wiggins Fremont, NE

Everyone is kind and helpful. They are help in what I need to do or send in. If I have questions on anything they are very helpful in making sure I have it right. If I don't know something they do a great job on explaining things to me. If they don't know they will find out and get back to me everytime and in a timely manner.

4 months ago

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Reply from Optima Tax Relief

Thank you for the shout-out! We understand dealing with tax debt can be extremely tough and we are glad that we were able to assist you.

Sep. 7th, 2021

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Mark Harper Surprise, AZ

My last interview with someone was really comfortable because the person was insightful and willing to listen to my situation. He was also willing to answer any question I had. In other words he seemed very concerned about my situation and ways to help come up with a resolution.

5 months ago

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Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Aug. 25th, 2021

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Derrick Byers Houston, TX

There were a few lapses in communication in the past and I was removed from your system and had to be reinstated. But since that time the service has honestly exceeded my expectations. My Case Manager Kathryn is the best and most professional person I've ever worked with! She is more than the difference for me.

5 months ago

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Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.

Aug. 25th, 2021

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Inge Zant Camp Verde, AZ

Optima was very patient and professional while I put my paperwork together. Their communication was always clear and I was able to understand what they were looking for. I am happy with Optima and will use them in the future.

5 months ago

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Reply from Optima Tax Relief

Thank you Mr. Zant, we're glad to help!

Aug. 4th, 2021

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Jermaine Major Hampton, GA

I gave Optima 5 stars because, they were consistent with communicating and making sure I had all of my documents signed and returned. I'm not the best at keeping up with paperwork and they helped me change that. I've heard some bad things about Optima, but it pays not to believe what a few people said. Optima pretty much saved me a whole lot of money that I didn't have. I'm grateful to the whole team that's working and have worked with me getting this handled. I'm glad I chose Optima, these guys are very thorough at what they do. Thank you Optima Tax Relief!!!!!

6 months ago

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Reply from Optima Tax Relief

We hear you! Thank you for the feedback, Mr. Major. Glad you took a chance on us when you did - we're proud to have delivered you a phenomenal resolution!

Jul. 21st, 2021

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Scott B Newport News, VA

This company is a total scam! They will suggest that they will work hard to resolve your tax issues and then basically do nothing for you. I did a better job myself dealing with the IRS directly. Don't trust them! Don't give them your hard earned money! Optima Tax Relief is a total rip off!

4 days ago

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Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Jan. 24th, 2022

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Christopher Smith McCormick, SC

Customer Service is the absolute best! The team is always ready to answer any questions regarding your tax issues.

1 month ago

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Reply from Optima Tax Relief

Phenomenal! We love hearing our team has been able to answer all your tax-related questions.

Dec. 21st, 2021

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Janice Portland, OR

The representatives have taken time to slow the pace and explain all details slowly and answer our question thoroughly

1 month ago

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Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team. Thank you for sharing and we wish you well moving forward!

Dec. 7th, 2021

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Randy Morefield Bremen, AL

Very Knowledgeable and respects your time, I am a first time user so I could answer better on the end.

1 month ago

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Reply from Optima Tax Relief

We're happy to hear that your experience with our team has been positive!

Dec. 7th, 2021

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Mark Francis Laguna Beach, CA

Horrible communication and incredibly slow. It's been 9 months since I started and my case is still not resolved. They have been having phone system problems and I haven't been able to reach anyone for 6-8 weeks. All in all I'm very disappointed with Optima at this point in the process.

2 months ago

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Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Nov. 16th, 2021