Headquartered in Santa Ana, California, Optima Tax Relief offers several avenues for tax debt relief and navigating IRS regulations including tax consultation, tax resolution services, tax preparation and compliance, and tax settlement and negotiation. Whatever aspect of taxation you need help with, Optima Tax Relief can help.

Optima Tax Relief requires a minimum of $10,000 in tax debt.

With a highly qualified team of tax professionals, Optima Tax Relief offers a number of tax help services, which which it calls "core competencies." It has received glowing customer feedback. Its relief services help clients with a variety of tax issues, including unpaid taxes and ending penalties, like bank levies, or wage garnishments by the IRS.

With this broad range of services, Optima Tax Relief can offer tax relief help for any tax situation.

By providing tax settlement and negotiation services, taxpayers can expect to receive the help they need when dealing with the IRS (Internal Revenue Service).

Read our expert review below or scroll down to read Optima Tax Relief reviews.

The Good

  • Positive Reviews
  • Core Competencies
  • Minimum IRS Debt Requirement
  • Money-Back Guarantee
  • Negotiating Installment Agreements
  • Additional Advantages

Positive Reviews

Optima Tax Relief has mostly glowing comments, with most reviews on our site rating them a 9 or 10. Customers say the company has saved them thousands of dollars, provides great customer service, and is comprehensive in its explanation of the tax relief process. Many clients say working with Optima was one of the smartest decisions they ever made.

Core Competencies

Optima Tax Relief offers many different tax services to help you handle the IRS. It is helpful with several different kinds of tax problems, like audits and penalties, like a garnishment, levy, or lien. If you owe back taxes, Optima Tax Relief provides tax debt relief services. The company specializes in the following tax resolution services and problems:

  • Tax negotiation and settlement
  • IRS audit defense
  • Tax levies and liens
  • Wage garnishment
  • Back taxes
  • Tax audits
  • End penalties and interest

Tax levies are when the IRS takes the funds in your bank account to pay your unpaid taxes. Tax liens allow the IRS first priority on the money from a property's sale before anyone else. The IRS can also take a current year's tax return money to pay tax debt liability from previous years.

Optima Tax Relief also helps people reduce IRS tax debt by closely examining the past tax year's returns. Looking at previous tax returns helps taxpayers understand their tax liability, or what they owe the government in taxes.

Optima offers tax solutions for a broad range of possible IRS/tax needs. All of Optima Tax's enrolled agents and attorneys are showcased on the website, giving a real personal connection to potential customers. The only negotiation service not advertised by Optima Tax Relief is asset seizure.

Additionally, the experts — whether it be a tax attorney, a CPA, or an enrolled agent — at Optima will take a look at any unfiled tax returns for each taxable year you might have. Unfiled tax returns can hurt your chances with the IRS because it can indicate a failure to meet tax obligations, so Optima will work with you to get ahead.

The tax law experts can help you deal effectively with the IRS and find a good tax debt resolution.

The company may also provide tax help by helping you apply for the IRS Fresh Start Program, which is a great option for those struggling to pay off that federal income tax burden due to financial hardship.

Optima Tax Relief also helps with penalty abatement, which removes IRS penalties, like a wage garnishment, lien, or levy on property or a bank account. To qualify for penalty abatement, taxpayers must demonstrate financial hardship or that they qualify for innocent spouse relief. Innocent spouse relief is available to taxpayers dealing with penalties because of how their spouse or former spouse filed taxes. As long as the taxpayer can demonstrate that they are an innocent spouse and were not part of the errors, innocent spouse relief is offered.

Minimum IRS Debt Requirement

According to an Optima Tax Relief representative, there is a minimum debt requirement of $10,000 to use the company's tax reduction services.

Individuals with $10,000 or more qualify for Optima Tax Relief's services.

Those seeking a tax relief program that helps with a lower amount of tax debt, will need to consider another company with a lower minimum debt requirement.

Money-Back Guarantee

Optima Tax offers a 15-day money-back guarantee for all of their IRS/tax services. Though this is not the longest time limit for a refund, with some lesser-known tax relief firms going as high as 180 days, it is actually better than many of the top companies on the market.

Negotiating Installment Agreements

In addition to penalty abatement, Optima Tax Relief negotiates installment agreements and settlements with the IRS. The company's website describes the two options of IRS installment agreements: informal agreements and formal agreements. An informal installment agreement the taxpayer agrees to pay monthly and pay off their balance within two years.

A formal installment plan is a written agreement (payment plan) between the IRS and the taxpayer for a specified amount of monthly payments. Optima Tax Relief's tax professionals understand how to successfully negotiate an installment agreement with the IRS and can often help taxpayers set up an affordable monthly payment.

Alternatively, Optima Tax can help clients lower their total tax debt owed through an OIC program. The company can negotiate an offer in compromise with the IRS. An offer in compromise (OIC) is when the taxpayer and the IRS agree on a lower, more affordable tax debt.

Whether you need a taxpayer advocate to help set up an affordable monthly payment or to settle your debt with the IRS, Optima Tax Relief can help.

Additional Advantages

Other additional advantages include:

  • Free consultation with enrolled agents
  • Many professional accreditations
  • Options in filing for non-collectible status
  • Income tax preparation
  • Four step tax relief process
  • Great refund policy
  • Ranked the #1 Financial Services Company by Inc. Magazine

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The Bad

  • Unpublished Costs
  • Limited Industry Experience

Unpublished Costs

The fee for tax relief services depends on the extend of the client's tax issue. Like most other tax relief companies, Optima Tax does not publish pricing online because they offer so many different services with different pricing structures — that's why Optima Tax Relief cost can be difficult to measure.

But how much does Optima Tax Relief cost to use? If you are five years behind on payment and owe $35,000 in back taxes, Optima Tax charges anywhere from $2,000 to $5,000 to resolve the IRS tax debt.

The company claims its prices start at $999, however, the fee increases according to the different services offered and the unique financial situation of the customer. The undisclosed pricing is common among tax relief programs. While it can be unsettling to set up a consultation before knowing how much you'll be paying for services, it's important for potential clients to take advantage of free consultations because a client's case is reviewed and clear information regarding fees and payments are explained during these meetings.

Limited Industry Experience

We should note that this is one of the newer tax relief companies we have reviewed; the company opened its doors for business in 2010. This is fairly young compared to other tax relief companies that have more years of experience. While some people may not care about the age of a company, others may want a company with more IRS experience under their belt to ensure competent resolution of tax issues.

The Bottom Line

Optima Tax Relief is a great tax resolution firm for those who qualify with at least $10,000 in IRS debt and who don't mind working with a younger company. Those with less than $10,000 in taxes owed will need to consider other tax resolution companies.

Though the company is young, its customer service and reviews indicate its employees are competent tax experts, including: tax attorneys, certified public accountants (CPA), and enrolled agents.

One of the benefits of choosing Optima Tax Relief is that clients work with a tax expert to resolve their taxes owed or penalties with the IRS.

The company has an impressive reputation in the industry, and provides assistance with nearly every tax problem. Tax relief services offered include tax resolution/negotiation and settlement, IRS audit defense, IRS tax levy and tax lien, IRS wage garnishment, back taxes or unpaid taxes, tax audits, end penalties and interest, or the ability to meet with a tax preparer. With such a wide range of services available, whether you have higher taxes than you expected or need help preparing your taxes, Optima Tax Relief is a great choice.

Former clients are mostly pleased with the level of service they have received from Optima Tax Relief professionals. An important thing to keep in mind is that the cost may be high. Be sure to ask the agent or lawyer for an exact list of fees for the debt relief services and what payments would look like.

Overall, we recommend Optima Tax Relief services when working through tax matters to reach agreement with the IRS to settle your tax debt or negotiate an end to penalties or a federal tax lien.

We'll Introduce You!

Call our recommended rep over at Optima Tax Relief below.

1-(866) 584-2728

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User Reviews

Star Rating

4.4
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526 Reviews

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Jodi Hemingway
September 19th, 2019 Greer, SC DETAILS
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TOO BAD YOU CANNOT GIVE NEGATIVE STARS. DO NOT HIRE OPTIMA, YOU WILL LOSE YOUR MONEY, YOU WILL ACCRUE PENALTY AND INTEREST FROM YOUR TAX DEBT AND YOU WILL BE TOTALLY VICTIMIZED. THESE PEOPLE MIGHT AS WELL HOLD A GUN TO YOUR HEAD. THEY PUT THEIR ATTACK DOG "BRENDA" ON YOU ONCE YOU ASK FOR A REFUND. THIS WOMAN IS HORRIBLE AND LITERALLY JUST CALLED ME BECAUSE I HAVE BEEN POSTING REVIEWS ALL DAY. SHE ACTUALLY TRIED TO THREATEN ME BY SAYING HOW CAN SHE DO HER DUE DILIGENCE IN OBTAINING A PARTIAL REFUND IF AM POSTING REVIEWS?? ARE YOU KIDDING ME. THESE ARE ORGANIZED CRIME PEOPLE WHO VICTIMIZE PEOPLE WHO ARE VULNERABLE. DO NOT BE FOOLED BY PHONY POSITIVE REVIEWS...THEY ASK YOU TO EDIT THEM IN ORDER TO GET YOUR MONEY BACK. DON'T MAKE THE SAME MISTAKE HUNDREDS, THOUSANDS OF VICTIMS HAVE MADE.

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Reply from Optima Tax Relief

Sep 20, 2019

Hello, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. We were able to review your case, and we saw that you have already been working with our Quality Assurance team, and we’re happy to continue working with you until we address all of your concerns. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

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LoLo
September 16th, 2019 Sacramento, CA DETAILS
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Optima provided me with great service. They were able to negotiate a really good deal for me.

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Reply from Optima Tax Relief

Sep 16, 2019

We're thrilled to hear that, Lolo! Thank you for taking the time to reach out. It's our priority to get a great deal for our clients!

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Tom H
September 12th, 2019 Portland, OR DETAILS
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I owed (with interest and penalties ) about $23,000. Optima charged me $4000, not $999, which I had to pay up front, and could only because my dad died and left me a small amount of money. The IRS wanted to set up an installment plan, but the plan they proposed was not manageable given that I was living on Social Security and couldn't even keep up with medical bills, even with Medicare. It took about 2.5 years, but in the end my debt was forgiven except for $250 and a pledge to file accurate taxes—and pay them on time—for five years. So, my total cost for clearing $23,000 off the board was $4,250.

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Reply from Optima Tax Relief

Sep 13, 2019

Hi Tom, thanks for the feedback. We know that resolving tax debt isn't an easy process, and we're glad to have helped in an otherwise overwhelming situation. We have appreciated working with you and we hope others benefit from your experience.

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Nancy Zayats
September 11th, 2019 DETAILS
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They are very informative and helpful. Excellent service.

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Reply from Optima Tax Relief

Sep 11, 2019

We certainly appreciate it! Tax relief is already a confusing subject, so we want the process to be as simple as possible with us!

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Shelia Phillips
September 11th, 2019 DETAILS
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They are outstanding people, they have helped me tremendously.

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Reply from Optima Tax Relief

Sep 11, 2019

That's fantastic to hear, Ms. Phillips. We hope to keep helping you to the best of our ability.

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Gabriel
September 11th, 2019 DETAILS
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It takes some time to resolve issues when questions are pretty stright forward.

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Reply from Optima Tax Relief

Sep 11, 2019

We're happy to hear that your issues were resolved in a timely, straightforward manner! Thanks Gabriel.

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Margaret Jackson
September 11th, 2019 DETAILS
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Customer Service has been good however, as we approach final steps of resolution, I have had trouble getting someone to call me back.

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Reply from Optima Tax Relief

Sep 11, 2019

Hi Ms. Jackson, thanks for reaching out. We have forwarded your case along and we should have someone reaching out to you shortly.

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diane worrell
September 11th, 2019 DETAILS
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i received a prompt and informative response.no beating around the bush.

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Reply from Optima Tax Relief

Sep 11, 2019

Excellent to hear, Ms. Worrell! That's what we aim for!

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Wonderful customer
September 11th, 2019 DETAILS
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They are helpful and considerate to our issues

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Reply from Optima Tax Relief

Sep 11, 2019

Thank you, anonymous client!

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Dan B
September 11th, 2019 DETAILS
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Great customer service Good People Honest People

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Reply from Optima Tax Relief

Sep 11, 2019

Excellent to hear Mr. B! We strive for great service for all our clients. Thanks again.

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John
September 11th, 2019 DETAILS
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Very responsive and professional and easy to do business with

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Reply from Optima Tax Relief

Sep 11, 2019

Hi Mr. John, thanks for reaching out! We prioritize our clients so we're glad to hear you're being taken care of.

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Maxine Hicks
September 11th, 2019 DETAILS
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All representatives were caring and professional

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Reply from Optima Tax Relief

Sep 11, 2019

That's really important to us, Ms. Hicks! Thanks for your feedback, we'll pass it along to the team.

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Margie
September 11th, 2019 DETAILS
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Each person I spoke with was cordial and knowledgeable. They walked me through the process and created a successful resolution.

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Reply from Optima Tax Relief

Sep 11, 2019

Happy to hear it, Margie! Our tax pros are the best in the biz and have years of experience! We're proud to have such a smart and capable staff - they're also incredibly easy to work with.

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Paulee Bowin
September 11th, 2019 DETAILS
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They have been great so far and I am thankful for the help

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Reply from Optima Tax Relief

Sep 11, 2019

Happy to hear it! Thank you for the excellent feedback.

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Alissa
September 11th, 2019 Charlotte, NC DETAILS
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Optima tax relief advertises representation for the public against the IRS for a fee. I hired this agency on 10/2018 to represent me against the IRS to resolve debt. I paid about 475.00 monthly x 10 months, signed a power of attorney 3 times under the impression that I was being represented awaiting a resolution. I called optima on a few occasions to discuss the progress, the case manager Maria presented agitated as I asked questions regarding my case with rude responses. I had to remind her that I am paying for a service and and I expect to be reciprocated. As of today 9/11/19 Optima has not done anything on my behalf. I called the IRS to inquire about my debt. I was told by the IRS that not only they have never been contacted by optima tax relief on my behalf, my account is in collections awaiting possible wage garnishment and/or levy. I reported this to optima, and requested a refund as there was no services provided. No refund as of 9/11/2019. This is a fraudulent company. False representation. I want a complete refund as services were not provided as advertised.

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Reply from Optima Tax Relief

Sep 11, 2019

Thank you for reaching out. Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

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Brian Cooper
September 11th, 2019 Saratoga Springs, NY DETAILS
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Since my initial negative reviews, Optima has re-opened my case and is actively trying to resolve this matter. I am appreciative of their efforts and hope to have this issue behind me soon.

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Reply from Optima Tax Relief

Apr 05, 2019

Hi Mr. Cooper, in light of receiving your comments, we have notified our QA team and expedited your case to a specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients, and we look forward to speaking with you.

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S. Boren
September 6th, 2019 Saint Paul, MN DETAILS
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We are currently working with Optima to help us resolve our tax issue.

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Reply from Optima Tax Relief

May 29, 2019

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention. Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

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Paul Panzarella
August 30th, 2019 West Islip, NY DETAILS
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I hired optima tax relief to handle my $100,000 + dollar tax debt. They assured me that they would help me resolve my issue with the IRS. Little did I know is that all they do is fen them off. It took over 2.5 years of pushing them to try and negotiate a resolve . Meanwhile ,the irs kept adding penalties and interest. An additional 20,000 +was added to my debt. I asked why they did not try an offer in compromise one year in and they did not have an answer for me. In the end I had to personally negotiate a payment plan with the IRS myself. When I complained to optima they offered me a $1200 refund which I refused. They also wanted me to sign a document so I could not write a review. I am so disappointed with their services. Please stay away. All they want is your money. I ended up paying back more to the IRS than when I started. Thanks to an incompetent team of workers. It’s better off dealing with the IRS personally. If you deal with them GOOD LUCK. They really put me in a tough financial position. Stay away!!!!!!

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Reply from Optima Tax Relief

Aug 30, 2019

Hi Mr. Panzarella, we appreciate your feedback, and thank you for reaching out. We want to emphasize that we take all of our clients' concerns very seriously and seek to solve every issue brought to our attention, and that is exactly what we are going to do for you when one of our Quality Assurance Specialists reaches out to you shortly. We work tirelessly to get the best possible resolution for our clients, and we’re proud to have resolved over a half billion dollars in tax debts for our clients. Delivering excellence to every client is central to our mission, and we would appreciate the opportunity to speak with you directly so we can hear your feedback and review your case to determine what additional assistance we can provide. Feel free to give us a call at (800) 965-3192. It’s always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity.

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David Aaron
August 30th, 2019 Cedartown, GA DETAILS
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My taxes where messed up due to bad accountant reporting income on wrong line. Should be simple fix, but 8800 waisted to optima for nothing. Now it’s been a year, and I’m losing my house to irs. I’m a truck driver and they kept sending me wrong expense forms. I’ve filled out many over the past year. I paid them to fix..... not me do all work and still lose. IRS told me about income on wrong line. I gross 280k year. I have 180k in expenses. Family of 6 made 100 k profit and owe IRS 88000. Now its 400 k. How can u owe more then I’ve even made.

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Reply from Optima Tax Relief

Aug 30, 2019

Hi, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you. We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

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T Hamby
August 30th, 2019 Copperhill, TN DETAILS
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Optima has contacted me out about my case and we have an agreement. I am satisfied with the out come.

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Reply from Optima Tax Relief

Aug 27, 2019

Hi Mr. Hamby, we always appreciate when our clients reach out. While we assure you our positive reviews are left by our very real and awesome clients, we take your concerns very seriously. Our diligent team will be in touch with you shortly to address your complaints, but you are more than welcome to reach out at your convenience at (800) 965-3192, and we will be happy to speak with you. We understand there's a lot of moving factors in resolving tax debt. There isn't an easy solution, and that's why we exist - we always aim to do right by our clients and help to work with the IRS on their behalf. We take pride in hearing the amazing feedback from our ecstatic clients, and the successes they accomplish after working with us. It's our mission to take care of each of our clients. We hope to connect soon and look forward to a resolution to your concerns. Thank you again for the feedback.

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Scott Parks
August 26th, 2019 Tehachapi, CA DETAILS
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they are very attentive to my needs and have been very patient with me.

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Reply from Optima Tax Relief

Aug 26, 2019

We will always provide you with our full attention, Mr. Parks! Thanks for the feedback - we'll tell our team to keep doing what they're doing!

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Reply from Optima Tax Relief

Aug 26, 2019

We will always provide you with our full attention, Mr. Parks! Thanks for the feedback - we'll tell our team to keep doing what they're doing!

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Richard Hall
August 26th, 2019 Mohave Valley, AZ DETAILS
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The personnel at Optima Tax Relief are very professional and you can feel their caring attitude the first time you talk to them.

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Reply from Optima Tax Relief

Aug 26, 2019

That's what we pride ourselves on, Mr. Hall! We aim to make sure we're doing the best for our clients. We appreciate your very kind feedback.

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Betty Davis
August 26th, 2019 Brooklyn, NY DETAILS
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The team is the best! They lifted a great big weight off my shoulders!

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Reply from Optima Tax Relief

Aug 26, 2019

Wonderful to hear Ms. Davis! We'll be passing on the feedback!

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Jeffrey
August 26th, 2019 Phoenix, AZ DETAILS
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They do everything they say they do and with excellent results.

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Reply from Optima Tax Relief

Aug 26, 2019

We pride ourselves on our excellent results - thank you Mr. Jeffrey! We're amazed by your fantastic resolution!

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Charlette Mathis-Armstrong
August 26th, 2019 Fairburn, GA DETAILS
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Diligent in assuring that they deliver excellent service

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Reply from Optima Tax Relief

Aug 26, 2019

Thank you Mr. Isaacs!

Verified Customer

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Melvin Brown
August 26th, 2019 Burtonsville, MD DETAILS
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The Best....Good,Honest,problem Solving plans for Everyone....even me!

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Reply from Optima Tax Relief

Aug 26, 2019

Hi Mr. Brown, thank you for the excellent feedback!

Verified Customer

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George Isaacs
August 26th, 2019 Townsend, DE DETAILS
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They work with me to resolve my tax problem within a reasonable time frame

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Reply from Optima Tax Relief

Aug 26, 2019

Thank you!

Verified Customer

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Joni
August 26th, 2019 Madisonville, TN DETAILS
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I had a fantastic experience. My tax debt went from 10,000 to $25. I never believed the commercials but I do now

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Reply from Optima Tax Relief

Aug 26, 2019

Hi Ms. Joni, thank you and what an incredible resolution! Wishing you well!

Verified Customer

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Joseph sandoval
August 26th, 2019 Chesapeake, VA DETAILS
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They have been very patient with me and my work schedule. I work out of town a lot which delays me on getting the paperwork needed from me . But they have been working with me .

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Reply from Optima Tax Relief

Aug 26, 2019

Great to hear it Mr. Sandoval! We prioritize working with our great employees, so thank you for sharing that we have been excellent communicators!

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Reply from Optima Tax Relief

Aug 26, 2019

Great to hear it Mr. Sandoval! We prioritize working with our great employees, so thank you for sharing that we have been excellent communicators!

Verified Customer

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Richard Lamvermeyer
August 26th, 2019 Norwalk, OH DETAILS
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They really helped me Always kept me informed of what was going on.

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Reply from Optima Tax Relief

Aug 26, 2019

It's our priority to keep our clients informed every step of the way. We know that tax resolution can be a very complicated and difficult situation, so having some control and understanding of the situation is very important to us and our clients. We will always put you first.

Verified Customer

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Mark Nielsen
August 26th, 2019 Port Orange, FL DETAILS
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Very professional and knowledgable.. Very efficient and explain in detail every step taken to solve your tax problem.

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Reply from Optima Tax Relief

Aug 26, 2019

We certainly appreciate it Mr. Nielsen!

Verified Customer

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Arthur De La Cruz
August 26th, 2019 Mesa, AZ DETAILS
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They reduced my tax debt down to a manageable amount. And that's an understatement. I don't know if I'm allowed to mention the exact amount but I will day that it went from a five-figure amount to a three-figure amount. I am very grateful for their help.

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Reply from Optima Tax Relief

Aug 26, 2019

Hi Mr. De La Cruz, thanks for the feedback! We've certainly enjoyed working with you and are very proud of your resolution!

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Charity Chastain
August 20th, 2019 Yuma, AZ DETAILS
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My husband called them and ended up paying the $495 fee to start, but we still can't figure out what they really did. They just told us stuff we already knew. Then they told us we would have to pay them another $8,000 to move forward with the process! DO NOT use them! We ended up going to a CPA to try and get things resolved. Update we have came to a resolution. They are working with us to resolve our issues.

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Reply from Optima Tax Relief

Aug 14, 2019

Thanks for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

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R. Bradford
August 20th, 2019 DETAILS
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If I could go back in time, I would never have used this service or any other. I could have used Turbotax and saved myself the $3400 I gave to Optima. Plus, I would have copies of my actual tax returns filed. I have sent emails on their website with no reply and left voice messages but no calls returned. The miracle hype they espouse on the radio is just that, hype. Don't expect them to work miracles between the IRS and you. I bought it. I paid for it. I have buyers remorse.

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Reply from Optima Tax Relief

Aug 20, 2019

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention. Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Verified Customer

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Jacque
August 19th, 2019 DETAILS
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They have worked very diligently to on my case thus far. Always available when I call.

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Reply from Optima Tax Relief

Aug 19, 2019

We always make ourselves available for our clients. Thank you for reaching out and sharing your experience with us!

Verified Customer

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Gerald Hutchinson
August 19th, 2019 Cincinnati, OH DETAILS
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Its been fine it keep me posted of what's going on with my case.

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Reply from Optima Tax Relief

Aug 19, 2019

We will continue to keep you updated, Mr. Hutchinson! Thank you for sharing.

Verified Customer

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George Watson
August 19th, 2019 San Francisco, CA DETAILS
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Everything was fine until Ms Nancy Gomez call me and said everything was fine. She said Optima stop any levy's or liens against me. She said a payment installment plan was arranged. One week later, two week before the installment was supposed to begin. The IRS still hits me with a levy. The worst part is once I informed her all contact stopped.

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Reply from Optima Tax Relief

Aug 19, 2019

Thanks for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Verified Customer

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Diane Reid
August 19th, 2019 Stone Mountain, GA DETAILS
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They made me feel like a person instead of client

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Reply from Optima Tax Relief

Aug 19, 2019

Glad to hear it, Ms. Reid. We work with each client as an individual, not as a number. We truly care - thank you!

Verified Customer

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Debbie Briggs
August 19th, 2019 Montgomery, AL DETAILS
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Very informative and understandable explanation are easy

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Reply from Optima Tax Relief

Aug 19, 2019

It's important to us to have excellent communication with our clients, so thank you for sharing!

Verified Customer

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Bruce Peterson
August 19th, 2019 Summerville, SC DETAILS
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Very friendly and professional staff. They make sure you understand the complete process.

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Reply from Optima Tax Relief

Aug 19, 2019

Thank you Mr. Peterson! We work hard to make sure our clients get the best outcomes. We also aim to have great communication with our clients - they deserve nothing less!

Verified Customer

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Arnold B Deshong Jr
August 19th, 2019 Hollywood, FL DETAILS
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Since the first day of dealing with Optima Tax Relief, everyone has been so informative and efficient with their responses. If I had any questions, someone always replied in a timely manner all the way to the end.

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Reply from Optima Tax Relief

Aug 19, 2019

Thank you Mr. Deshong Jr. It's important to us that our clients are heard and responded to quickly and efficiently. Wishing you well!

Verified Customer

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Vickie
August 19th, 2019 Blue Springs, MO DETAILS
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Great results! It was a lot of work and a long endeavor, but well worth it in the long run. Optima got our IRS debt settled for a fraction of what we owed.

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Reply from Optima Tax Relief

Aug 19, 2019

We hear you Vickie! We know that it's a lot of tedious, hard work, on both the clients and Optima's end, but we pride ourselves on taking over all of the work for our client! It's definitely worth it, congratulations on your resolution!

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Tom eldridge
August 19th, 2019 Winter Garden, FL DETAILS
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Did a fast job on my taxes but didn't get me a good deal

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Reply from Optima Tax Relief

Aug 19, 2019

Thank you for your feedback, Mr. Eldridge.

Verified Customer

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Santiago Gutierrez
August 19th, 2019 Kirtland, NM DETAILS
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Thorough records & knowledgeable people.

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Reply from Optima Tax Relief

Aug 19, 2019

Thank you Mr. Guiterrez! In this line of work we need to be very detail-oriented! Wishing you well.

Verified Customer

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Pedro chavez
August 19th, 2019 Hesperia, CA DETAILS
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There doing what they said they are helping me and they have great customer service

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Reply from Optima Tax Relief

Aug 19, 2019

Our clients brighten our day and they're the reason we do what we do. Thanks for sharing, Mr. Chavez! Feel free to reach out anytime.

Verified Customer

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Justun
August 19th, 2019 Fountain Inn, SC DETAILS
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They have answered every question I have had.

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Reply from Optima Tax Relief

Aug 19, 2019

Happy to hear it Justun! It's important we're on the same page as our clients and that we have total transparency! Thank you.

Verified Customer

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Juan
August 19th, 2019 Victorville, CA DETAILS
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Very professional and informative. I've had a good experience with optima tax employees. Their response time in a timely manner and ver informative, however, my only complaint is that is very pricey. It's more expensive than hiring an attorney. This is my only concern or complaint

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Reply from Optima Tax Relief

Aug 19, 2019

Hi Juan! Thanks for reaching out and leaving your personal feedback. We're glad you've had a good experience with us thus far, and that you find us to be easy to work with! We are glad you've had a positive resolution, and we're wishing you the best.

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Bruce Grant
August 14th, 2019 Laplace, LA DETAILS
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Great company, Thanks 🙏 Optima. Very professional friendly and very courteous. Each time I called.

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Reply from Optima Tax Relief

Aug 13, 2019

We sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

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Matthew Blaze Wiltz
August 13th, 2019 Santa Maria, CA DETAILS
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Effective, Fast, Comprehensive, and compassionate work.

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Reply from Optima Tax Relief

Aug 13, 2019

Thank you Mr. Wiltz. We are glad to have worked for you!

Verified Customer

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Mary Gallegos
August 13th, 2019 Clovis, NM DETAILS
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From the very beginning they told you all the steps that were going to be taken,

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Reply from Optima Tax Relief

Aug 13, 2019

Thanks Ms. Gallegos, we certainly appreciate you sharing your perspective as a client.