Best Company Guarantee Optima Tax Relief Logo

Optima Tax Relief

star star star star star_half

7.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 9th, 2025

Headquartered in Santa Ana, California, Optima Tax Relief has helped save its clients over $1 billion in tax debt. The tax relief company offers several avenues for tax debt relief and navigating IRS regulations including tax consultation, tax resolution services, tax preparation and compliance, and tax settlement and negotiation. Whatever aspect of taxation you may need help with, Optima Tax Relief can help.

Optima Tax Relief requires a minimum of $10,000 in tax debt, so if your tax debt is a lower amount than this, you’ll want to find a different tax relief service. However, you may still qualify for a free consultation with Optima Tax Relief if you have a lower tax debt but have unfiled tax returns. You can answer a few simple questions on the company’s website to see if you fall into this category.

Optima’s highly qualified team of more than 400 tax professionals has received glowing customer feedback. Its relief services help clients with a variety of tax issues, including paying unpaid taxes and ending penalties, like bank levies, or wage garnishments by the IRS.

With this broad range of services, Optima Tax Relief can offer tax relief help for nearly any tax situation.
Because Optima Tax Relief offers tax settlement and negotiation services, taxpayers can expect to receive the help they need when dealing with the IRS (Internal Revenue Service) from a qualified tax professional.

On top of its many impressive offerings, Optima Tax Relief has been recognized by a number of organizations for its tax relief services. These include Inc. 500, the National Association of Tax Professionals, the Business Consumer Alliance, and even the IRS itself has recognized Optima Tax Relief as an Approved Continuing Education Provider.

Continue reading for our expert review or scroll down to read Optima Tax Relief reviews from verified customers.

thumb_up

The Good

  • Positive Reviews
  • Core Competencies
  • 3-Step Tax Relief Process
  • Minimum IRS Debt Requirement
  • Money-Back Guarantee
  • Negotiating Installment Agreements
  • Additional Advantages

Positive Reviews

Optima Tax Relief has mostly glowing comments, with over 1,000 verified reviews on our site that give the company either 4 or 5 stars. Customers say the company has saved them thousands of dollars, provides great customer service, and is comprehensive in its explanation of the tax relief process. Many clients say working with a tax professional at Optima was one of the smartest decisions they ever made.

Plus, these reviews come from customers all across the United States, so you can rest assured that Optima Tax Relief can help you resolve your tax debt, wherever you may be in the country.

Core Competencies

Optima Tax Relief offers many different tax services to help you handle the IRS. It can help with several different kinds of tax problems, like audits and penalties such as a wage garnishment, levy, or lien. If you owe back taxes or a large tax bill, Optima Tax Relief provides tax debt relief services. The company specializes in the following tax resolution services and problems:

  • Tax negotiation and settlement
  • IRS audit defense
  • Tax levies and liens
  • Wage garnishment
  • Back taxes
  • Tax audits
  • End penalties and interest
  • Innocent spouse relief
  • Installment plans
  • Offers in compromise
  • Unfiled tax returns

Tax levies are when the IRS takes the funds in your bank account to pay your unpaid taxes. Tax liens allow the IRS first priority on the money from a property's sale before anyone else. The IRS can also take a current year's tax return money to pay tax debt liability from previous years.

Optima Tax Relief also helps people reduce IRS tax debt by closely examining the past tax years’ returns. Looking at previous tax returns helps taxpayers understand their tax liability, or what they owe the government in taxes.

Optima offers tax solutions for a broad range of possible IRS/tax needs. All of Optima Tax's enrolled agents and attorneys are showcased on the company website, giving a real personal connection to potential customers.

The only negotiation service not advertised by Optima Tax Relief is asset seizure.

Additionally, the professionals — whether it be a tax attorney or an enrolled agent — at Optima are trained to review any unfiled tax returns for each taxable year you might have. Unfiled tax returns can hurt your chances with the IRS because it can indicate a failure to meet tax obligations, so Optima will work with you to get ahead.

The tax law professionals can help you deal effectively with the IRS and find a good tax debt resolution.
The company may also provide tax help by helping you apply for the IRS Fresh Start Program, which is a great option for those struggling to pay off that federal income tax burden due to financial hardship.

Optima Tax Relief also helps with penalty abatement, which removes IRS penalties, like a wage garnishment, lien, or levy on property or a bank account. To qualify for penalty abatement, taxpayers must demonstrate financial hardship. 

3-Step Tax Relief Process

Optima Tax Relief breaks down what is often a complicated process (resolving your tax debt with the IRS) into three simple steps.

The first step is the investigation. After an initial, free consultation with the company, you will have Optima’s help in establishing a channel of communication with the IRS and Optima will initiate its client protection program and become a buffer between you and the IRS. This process takes about two to four weeks.

The second step is resolution. Optima will establish IRS compliance with the best determined resolution it can offer, and then work to achieve that resolution. This is the longest step of the process and can take anywhere from three to nine months.

The final step is the best step — freedom. Your case is closed and your tax debt has been resolved. No more letters from the IRS about your tax bill or unpaid taxes.

Minimum IRS Debt Requirement

According to an Optima Tax Relief representative, there is a minimum debt requirement of $10,000 to use the company's tax reduction services. Thus, individuals with $10,000 in debt (or more) qualify for Optima Tax Relief's services.

Those seeking a tax relief program that helps with a lower amount of tax debt will need to consider another company with a lower minimum debt requirement.

However, Optima Tax Relief does offer a free tax consultation where you can meet with a tax professional about your unique financial situation. If you haven’t filed your tax return for previous years, you may still qualify for this consultation, even if you owe less than $10,000 in tax debt.

During this consultation, you could ask questions about tax relief or tax penalties that you are facing and determine what the best course of action for you would be, all with the help of a qualified tax professional.

Money-Back Guarantee

Optima Tax offers a 15-day money-back guarantee for all of its IRS/tax services. Though this is not a very long time limit for a refund (some lesser-known tax relief firms have time limits as high as 180 days), it is actually better than many of the top companies on the market.

This guarantee can give you some peace of mind if you are a little wary about the effectiveness of tax relief companies. While 15 days might not be enough time to see your tax debt reduced, it should give you a sense of how committed Optima is to your case and whether or not you want to continue working with the company.

Negotiating Installment Agreements

In addition to penalty abatement, Optima Tax Relief negotiates installment agreements and settlements with the IRS. The company's website describes the two options of IRS installment agreements: informal agreements and formal agreements. With an informal installment agreement, the taxpayer agrees to pay monthly and pay off his or her balance within two years.

A formal installment plan is a written agreement (payment plan) between the IRS and the taxpayer for a specified amount of monthly payments. Optima Tax Relief's tax professionals understand how to successfully negotiate an installment agreement with the IRS and can often help taxpayers set up an affordable monthly payment and improve financial well-being.

Alternatively, Optima Tax can help clients lower their total tax debt owed through an offer in compromise (OIC) program. The company can negotiate an offer in compromise with the IRS. An OIC is when the taxpayer and the IRS agree on a lower, more affordable tax debt.

Whether you need a taxpayer advocate to help set up an affordable monthly payment or to settle your debt with the IRS, Optima Tax Relief can help.

Additional Advantages

Optima is a standout tax debt relief company, and thus, we’ve compiled a list of other additional advantages of using its services:

  • Free consultation with senior tax associates
  • A+ rated Better Business Bureau-accredited company
  • Many professional accreditations
  • Options in filing for non-collectible status
  • Income tax preparation
  • Licensed tax attorneys and enrolled agents on staff
  • No office visit required
  • Great refund policy
  • Winner of the Better Business Bureau Torch Award for Ethics
thumb_down

The Bad

  • Unpublished Costs
  • Limited Industry Experience

Unpublished Costs

The fee for tax relief services depends on the extent of the client's tax issue. Like most other tax relief companies, Optima Tax does not publish pricing online because it offers so many different services with different pricing structures — that's why Optima Tax Relief’s cost can be difficult to measure.

But how much does Optima Tax Relief cost to use? What we do know is that if you are five years behind on payment and owe $35,000 in back taxes, Optima Tax charges anywhere from $2,000 to $5,000 to resolve the IRS tax debt, which means the company charges about 5-15 percent of your tax debt to use its services.

The company has an initial investigation fee to begin researching the customer's tax issues. Once the investigation is complete, Optima Tax Relief charges an additional fee for its services.

While it can be unsettling to set up a consultation before knowing how much you'll be paying for services, it's important for potential clients to take advantage of free consultations, like the one offered by Optima, because a client's case is reviewed and clear information regarding fees and payments are explained during these meetings.

Then, you have the power to decide whether or not you want to become a paying customer of the tax relief service.

Limited Industry Experience

We should note that this is one of the newer tax relief companies we have reviewed; the company opened its doors for business in 2010. This is fairly young compared to other tax relief companies that have more years of experience.

While some people may not care about the age of a company, others may want a company with more IRS experience under its belt to ensure competent resolution of tax issues.

It should be noted, however, that while the company was established in 2010, some of the company employees and tax professionals working for Optima have over 25 years of industry experience. Thus, this can be a comfort to anyone skeptical of the newness of the company in the tax relief space.

gavel

The Bottom Line

Optima Tax Relief is a great tax resolution firm for those who qualify with at least $10,000 in IRS debt and who don't mind working with a younger company. Those with less than $10,000 in taxes owed will need to consider other tax resolution companies.

Though the company is young, it has resolved more than $1 billion in tax debt since opening in 2010. And its customer service and reviews indicate its employees are competent tax experts, including tax attorneys, certified public accountants (CPA), and enrolled agents.

One of the benefits of choosing Optima Tax Relief is that clients work with a tax expert to resolve their taxes owed or penalties with the IRS.

The company has an impressive reputation in the industry, and provides assistance with nearly every tax problem. Tax relief services offered include tax resolution/negotiation and settlement, IRS audit defense, IRS tax levy and tax lien, IRS wage garnishment, back taxes or unpaid taxes, tax audits, end penalties and interest, or the ability to meet with a tax preparer.

With such a wide range of services available, Optima Tax Relief is a great choice, whether you have higher taxes than you expected or need help preparing your taxes. 

Former clients are mostly pleased with the level of service they have received from Optima Tax Relief professionals. An important thing to keep in mind is that the cost varies depending on your tax situation. Be sure to ask the agent or lawyer for an exact list of fees for the debt relief services and what payments would look like.

Overall, we recommend Optima Tax Relief services when working through tax matters to reach agreement with the IRS to settle your tax debt or negotiate an end to penalties or a federal tax lien.

Was this content helpful?
thumb_up Yes thumb_down No
We'll Introduce You!

Call our recommended rep over at Optima Tax Relief below.

1-(866) 584-2728
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Star Rating

info

4.7

star star star star star_half

2,017 Reviews

Review Breakdown

5 grade

75%

4 grade

10%

3 grade

5%

2 grade

2%

1 grade

8%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Carolyn Greene Baltimore, MD

I am currently going through the process for settlement. The cost for service was much higher than expected, but my case is pretty complicated, so it's a killer but they have allowed me a payment plan so that helps. There a couple of steps and sometimes it's not clear and you need to speak to someone, but it can be difficult to access your rep. The phone lines can be a little wonky (bad connections) and some of the team members have a thick accent and it makes it difficult to understand them. That extremely concerning when you dealing with the legality of the IRS. I don't want to go to jail, because I did not understand the questions. Also, the portal is great, but I need the ability to talk to my tax preparer to ensure I am answering the question accurately. Again, I may be a little more needed because my case is very complex. I can't give a full assessment of the service until I am completely done, but right now I am 3 stars impressed.

1 year ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We are happy to have been able to assist you!

Jun. 29th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Fabrice

I can't say much about the company since it's my first time with Optima, and I still have not gotten to the bottom of my case. I look forward to some good news.

5 months ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax burden with the IRS.

Nov. 13th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

jose moore Dallas, TX

I am still in process with Optima. So far my experience has been good. But that could change based on the result of my resolution. Their services are pretty expensive and so far it’s been great. One of the biggest components of a good experience is the result of that comes from it. My results are still to be determined. So I can’t give 5 stars just yet. Please take my review as to be determined.

1 year ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Oct. 18th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Brenda Jean Begeman Nashville, TN

Since moving to next stage of this process there has been no contact made with me outside of the Portal Hard to tell if message are standard from the system or if someone on the other end is requesting or needed something. Nothing has been personalized, no phone calls VM left since going to this stage. The first stage was very interactive and felt personalized for me and as if Optima wanted my business and to help me.

3 years ago Edited January 10, 2024

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for letting us know, Ms. Begeman. We've passed on this information to our team!

Jun. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jon Clayton

It seems very slow going. We are going on 4-5 months now with no resolution and very little communication about the progress being made. I know both OTR and the IRS are extremely busy right now, but status updates would be nice, so I don't feel as though I have been forgotten. My ratings are sort of middle of the road because I can't comment or provide higher scores until after my case has been settled at which point I would probably give them higher marks.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Mr. Clayton, thank you for your feedback. We really do appreciate hearing from you and look forward to improving your experience.

Dec. 3rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Candace Garton-Mullen San Francisco, CA

I did not use the service because I felt it was extremely overpriced. I feel that the quote they gave me for services was based on my income rather than my case. I ended up hiring a very reputable law firm for less than a third of the price. I'm very happy I did not use Optima. I give it 3 stars, because my case handler, Andy, was awesome and very transparent.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your feedback Ms. Garton-Mullen.

May. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

David Hensley Killeen, TX

I am still waiting for answers regarding monthly payments: duration and why the amount have increased. I am also waiting on an answer fir assistance regarding obtaining an answer to IRS' agreement to my payment plan for 2018, along with the status of a settlement optima claimed they were working on.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Dec. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Scott Lewis Cranston, RI

I have only heard form Optima once since I paid the up front money. That call was disconnected at your end and I was unable to call back because your number was unavailable. I have called and left messages that remain unanswered.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have. You can call us at (800) 536-0734.

Nov. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Clayton Zidell Jacksonville, FL

Starting off all 5 stars but after "my team" took over I haven't gotten one reply to an email or a phone call and there is no way to msg my team to ask specific questions or anything I kinda feel like after they got my money I got a thanks see ya

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Nov. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

PETER MACLAUCHLIN Palm Desert, CA

Resolution process is still ongoing and original Trax reason I approached Optima was because of a prior tax issue about gambling winnings. Nothing was done was the reason why that the IRS had already set the resolution. I was wondering about a refile if anything.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Sep. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

George Watson San Francisco, CA

Everything was fine until Ms Nancy Gomez call me and said everything was fine. She said Optima stop any levy's or liens against me. She said a payment installment plan was arranged. One week later, two week before the installment was supposed to begin. The IRS still hits me with a levy. The worst part is once I informed her all contact stopped.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Aug. 19th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

James Pert Warren, MI

You would have a 5 star rating if you would ever follow up on my final disposition. Do I receive any of the returns that were filed for me? I paid for the initial set-up and then additional funds to complete several years of unfiled 1040's. I haven't heard a peep since.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 13th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Gladys Roman Deerfield Beach, FL

Having issues with a protection specialist she claims she has called when I don't have any missed calls and been going on for almost 3 weeks so I have not been able to speak to her

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Sep. 29th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Bill Colyer Gilbert, AZ

2 months after starting the progam the IRS began Garnishment. it has been 3 months and the IRS is still taking all of my paychecks, they are very slow to respond and communication and customer serviece are non existant.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Dec. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anonymous The Bronx, NY

I had a hardship, my claim was small in the larger scope of things, it was straight forward, but they took nearly two years to push it through the process. I complied with every request within the time provided ASAP.

6 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We understand the stress and frustrations that come with dealing with IRS tax debt, but the resolution is always worth it. We enjoyed working with you and we wish you well!

Jan. 17th, 2019

check_circle

Review Source

star star star star_border star_border

Kathy New Holstein, WI

The process started out good. Everything was explained from step to step and moved along fairly quickly. As the process went on it became a little slower and was harder to speak to and figure out who was in charge of the case. The last few calls were disappointing because it was the resolution part and the specialist that called was clearly working from home. I could her a baby crying in the back and it was clear I wasn’t getting her full attention because I’d have to repeat things. I fully understand that the world is a little different now due to Covid but these are serious issues that affect people’s lives. I paid a lot of money for a service and was left feeling a little disappointed.

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Feb. 1st, 2023

star star star star_border star_border

Phuoc Xuan Nguyen San Diego, CA

I’m took the Optima Service thru a friend ., it’s time to take care my Tax problems over the years.. At first I’m feel so comfortable & happy that my case of my Tax problem is not serious and they said we’ll take care for me with No problems.!!! And it don’t take that long ‘cause it’s small case..!! The very first Guy name Jeret ( no last name at this time) took my case with His professional experience presentation., & took my 3 payments for my case to me is a lot of money that I’m barely to afford. It’s turn out the case took about 6 months to settle… And I never hear any response from the IRS letters or calls. Only from the “Optima Tax Relief” say that my case is done and I will get my Tas return back instead of pay back to the IRS. And suddenly the IRS send me the letter of payment that I have owe them the money that I never expected.!! Then I try to send to the Optima Tax Relief company., They have told me that they can’t deal with that which I’m was Shock., they refuse my problem if that letter from the IRS. And they try to call me many times with different person and try to explain that it’s not they problem now. Nothing they can do at this point of this Letter from IRS that they send to me!!! It’s So SAD & Disappointed. I thought I depend on this company to resolve my tax Problems but now they told me to go to the different Tax Company to ask them to take care for me. It means I’m Lost all my payments to this Optima Tax Relief company and I have owe the Money to the IRS. So, what is the Name “Optima Tax Relief “ Means to their Services???? And to everyone??? I’m so unhappy & Disappointed that I been waiting for 6 months for THIS PROBLEM.:(( Instead make me happy & Relief.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Nov. 24th, 2021

star star star star_border star_border

Rita Raleigh, NC

The jury is still out. We owe the IRS a significant debt and are still in the resolution process so my review may change based on the impending outcome. However we have had little to no communication about the resolution process or what is reasonable to expect and that doesn't give us a lot of comfort or confidence. It is my hope that we can avoid a lein against our home and an overall lower debt and workable payment plan so we can get back on our feet. It would be really helpful if they keep us updated and informed about what is going on and what we can realistically expect the IRS response to be. If they improve their communication and the resolution is workable with no lein against our home then I will definitely be revising this review in a positive manner

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Rita, thank you for sharing your feedback. Please let us know your full name so that we can best assist you. Thank you!

Apr. 24th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Michael Roberts Bakersfield, CA

the portal says they are waiting on two thing from me, I haved called a few times to try to find out what it is they need because I dont understand the verbage in the request

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Oct. 9th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Paula Charles Lafayette, LA

I don't know what I've paid them to do, because all they did was file my back taxes that I hadn't file for. No reduced payment on my amount due to the IRS.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback. Our team of tax professionals' goal is to ensure you are compliant and out of collections with the IRS.

Mar. 10th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Nadine Dalphonse Phoenix, AZ

I still have unanswered questions about a letter I received over a month ago that I forwarded to Optima. I still owe the IRS the same amount, nothing was reduced.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Nov. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Verla Loomis Randall Piru, CA

I haven't heard from your company in about three weeks. The next step was talking to the IRS. I still don't have my California returns so I can start talking to them.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Nov. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Carla Anaya Albuquerque, NM

I wish that there was more communication on the status of my situation via email. I am assuming my taxes were filed however I have not heard either way.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Nov. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Shawna Hayes Hillsboro, OH

Every time I sent a document I had to call them weeks later to see what is up. We finally got finalized and now I am lost. Try to call and get no response

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Sep. 8th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Yoko DeAnn Hall Carrollton, GA

They continue to ask for documents my husband & I have already provided. Also, after the initial steps of enrolling us within the process, customer service runs at a decline.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for the feedback, we'll be in communication with you!

May. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

DP Long Island City, NY

Information they gave me was not true and they charged way too much for something that was easy to take care of according to another company I visited

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your honest feedback, we're passing this along.

Feb. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Edith Coates

My case isn't resolved yet. Depending on the outcome when all is said and done the rater may change. It's sort of silly asking my opinion in the middle of the process

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Please be sure to reach out to us with whatever you may need.

Nov. 25th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Larry Wayne Francois Midland, TX

The tax person that I have is not very friendly and won’t listen to what I have to say and won’t answer me on certain issues not all tax consultants are that way

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Mr. Francois, we're passing on this feedback and we're working to improve your experience.

May. 12th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jeffrey Couillard Anoka, MN

Very impersonal, never met with anyone in person. Also felt they took so long to handle my case that I ended up paying significantly more than I had been led to believe.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks for your feedback, Mr. Couillard.

Apr. 22nd, 2019

star star star star_border star_border

John Bowling Las Vegas, NV

I was going to give it a try. I paid the 495$ and they began to get power of attorney. They came back after looking at my info and said it would cost much more. They could not answer how much and make any guarentees. So i cancelled my service and asked for a refund. Money back guarantee. I was contacted and taken care of. It did not work for me but might for others.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses.

Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day.

We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Jan. 30th, 2020

star star star star_border star_border

Sheila Bowling Nashville, TN

So good so far. Armondo is a jewel, but Valarie V is dragging her feet. My husband's account was paid in full (by me) in February. She contradicts what the portal requests, and we've had to submit the same information several times. It's almost 2020. Take care of business Valarie. Or get off the potty. Get it done, because your contribution or lack of is a poor representation of Optima which is displayed in this review. This review may change to five stars if I see results.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Ms. Bowling, we appreciate your feedback, so thank you for reaching out.

We want to emphasize that we take all of our clients' concerns very seriously and seek to solve every issue brought to our attention, and that is exactly what we are going to do for you when one of our Quality Assurance Specialists reaches out to you shortly. We work tirelessly to get the best possible resolution for our clients, and we’re proud to have resolved over a half billion dollars in tax debts for our clients.

Delivering excellence to every client is central to our mission, and we would appreciate the opportunity to speak with you directly so we can hear your feedback and review your case to determine what additional assistance we can provide. Feel free to give us a call at (800) 965-3192. It’s always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity.

Nov. 7th, 2019

star star star star_border star_border

Michelle Johnson Saint Cloud, MN

I called Optima when I was surprised by a letter from the IRS, my ex-husband had just passed away a week prior and I had no knowledge of him emptying his 401K while we were still married. Optima took control and told me not to worry. They kept in contact with me and after a year were able to help me settle a debt I didn't know was there until it was too big for me. This mother of 3 babies is extremely grateful!

8 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Robert R Smith Troy, NY

Only because the process is very slow. It is very rigorous & requires a lot of documentation. They are doing a good job though.

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Nov. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

irene Sylmar, CA

i send many emails trying to talk to the person assigned for my case and she doesn't get back to me nor reply to my emails

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Nov. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lima Collins Hampton, GA

Having paid for a negotiation the settlement offered to me hurts me financially very bad. I did not need to pay anymore do this

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate the time you took out of your day to leave our team a review.

Sep. 22nd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Scott Thompson Oceanside, CA

Disclosure is not high on their list of CS items. It appears I can get further, faster than their team of professionals as well

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate the feedback Mr. Thompson.

Apr. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Joel Anderson Pass Christian, MS

can't ever get in touch with anyone when you need them!weeks go by between communications!too much time taken as far as I'm concerned

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for the valuable feedback! We'll pass along your concerns to our servicing team so they can further assist you.

Nov. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Marianna Amos Conyers, GA

We always have to contact them for an follow up and when we upload documents, we are not sure if the documents are received or not.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate the honest feedback, Ms. Amos, and we're passing it on.

Jun. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Carleton Peachtree City, GA

Representative are great but slow response or feedback at times. Haven't got results I was hoping for, but hope it gets better.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 11th, 2019

star star star star_border star_border

Jesse A. Philadelphia, PA

I am satisfied with the service I received from Optima Tax Relief. My favorite part is when my installment agreement with the IRS was formulated. This is not the end yet. My case is transferred to another department for review if I am qualified for the Fresh Start Program.

9 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lester

I need someone to contact me to help with tax organizer. I have called and left emails with no response

1 year ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Apr. 2nd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ed Lewis Orlando, FL

Not seeing my tax issues going away, They keep asking me for documents I don't have and paid 5k FOR NOT SURE WHAT?

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Dec. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Dwayne Arrington Lynchburg, VA

Communication has been up and down. This is mainly my fault. But for the most part Optima has tried to help.

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Oct. 9th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Mark Smith Hartford, CT

The program is expensive, but helpful at easing the anxiety of garnishments and losing control of your finances.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Mar. 10th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

STEPHANIE MOORE Long Beach, CA

There should be more communication with your client, especially when you haven't received a response to your request.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Mar. 3rd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jackie McGinnis Leonardtown, MD

Keep asking for stuff I don't have yet, couldn't find third party contact in that was filed originally.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Jan. 25th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Curl Pat Graham, NC

Not happy with service was not given accurate information.. it's taking forever to get my case settled

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Sep. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

DIANE R TRIMBLE Shawnee Mission, KS

Started off great working with David, however, we've had 4 appointments scheduled w/ case managers who were a no show.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Linda Sanders Seaford, DE

I have never received a call from my tax specialist and have sent three emails and now left two messages.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

William Haynes Buford, GA

Other than helping get my previous tax returns filed, they did nothing to get my tax liability problems resolved.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your feedback, Mr. Haynes.

Mar. 25th, 2021