Name: Optima Tax Relief
Rating: 3.6

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Verified Customer

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Robert Settles

All Optima Tax Relief representatives I have worked with have displayed the highest standards of professionalism and integrity. They respond quickly to any inquiries I've had and always make certain I understand the process each step of the way. I have already recommended Optima Tax Relief to others who may find themselves in a similar situation.

3 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

May. 30th, 2023

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Verified Customer

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Roberto San Antonio, TX

To begin every person I came in contact with optima tax were very caring and knowledgeable about my problem and very eager to assist me also their team kept me inform every step of the way, easy to get in touch with my team if I had any questions. Thanks

3 years ago

Reply from Optima Tax Relief

Glad to hear you’ve had a positive experience with our team so far. We make every effort to accommodate each of our clients to ensure that they are getting the best customer service!

May. 18th, 2023

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Verified Customer

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Shelbin Northern Baltimore, MD

I'm currently in the process of going through the resolution phase. So far I have been very pleased with how Optima has handled my situation. I believe the customer service has been top-notch. And the price for the services rendered is more than sufficient.

3 years ago Edited January 10, 2024

Reply from Optima Tax Relief

We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

May. 19th, 2023

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Coral Neurohr Roswell, GA

They’ve been good with communicating however none of the case managers that have worked on my case have had a direct number nor do they always reply to emails I’ve sent. I know they don’t guarantee getting your balance owed to the IRS reduced and I haven’t yet heard the final word on that but I am really hoping some of it gets reduced bc otherwise I will have paid an extra $1250 on top of the taxes I owe just to get an installment of a payment plan which I could’ve done myself. I guess we will see 🙏

3 years ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

May. 17th, 2023

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Verified Customer

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Kevin Smith Atlanta, GA

We are in the tax return phase of the process and things seem to be going pretty well. After this process they will start negotiating with the IRS to come up with a plan, hopefully one that I can work with. They are very professional and I am very happy with them so far.

3 years ago

Reply from Optima Tax Relief

Sensational! It always makes us happy to hear that our team was able to provide clarity and assistance on your case! We appreciate your positive review.

Dec. 22nd, 2022

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Verified Customer

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terri szymczak Milwaukee, WI

Everyone I worked with were great. I appreciated their patience. The only issue was that I did not receive a lower payment and i paid $3400 for the service. That was not their fault, but I would have thought twice about using the service if I had known I would have ended up farther in the hole.

3 years ago

Reply from Optima Tax Relief

We appreciate your positive review. Our team of tax professionals is trained to address any questions or concerns any of our clients have!

Nov. 3rd, 2022

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Verified Customer

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Oscar Figueras Bullard, TX

I never thought I would be cleared with the IRS. I had I had not field in over 36 years. Optima Tax took care of everything and the IRS ended up owing me just over $1500.00. Now without the IRS hanging over my head I'm drawing Social Security have Medicare and I'm planning on retiring in a couple of years.

3 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team. Thank you for sharing your experience and we wish you well moving forward!

Oct. 9th, 2022

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Verified Customer

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Shiretta Goodman Las Vegas, NV

I rate because they were very professional and prompt in servicing the need that I have for doing my for my taxes and very professional friendly and prompt and getting everything completed I really like the service and I would recommend them to anyone

3 years ago

Reply from Optima Tax Relief

We make it our mission to assist our clients in any way possible. We're happy to hear that you had such a positive outcome with your tax burden!

Oct. 9th, 2022

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Verified Customer

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Steve harris Crofton, MD

The IRS and state comptroller or at my door I reached out to Optima and I told me that they would take charge of the situation which they did not only did they solve my problem but I ended up getting a refund thanks Optima I've already recommended you to numerous people and I greatly appreciate what you did for me thank you

3 years ago

Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Oct. 9th, 2022

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Verified Customer

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James Bush Capitol Heights, MD

Having Optima Tax working in my corner great saved me thre burden of having THE IRS hanging over me like a dark thunder cloud. They were highly professional and they kept me update at every stage of the process. I would highly recommend anyone with a tax problem to retain their services. You will not be disappointed!!

3 years ago

Reply from Optima Tax Relief

Owing the IRS can be scary! We are happy to hear that we were able get you compliant and keep you out of collections. Thanks for sharing!

Sep. 29th, 2022

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Verified Customer

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Johnetta Graafstra Arlington, WA

They are professional and seemed very genuine when they stated that they'll find a program to get you back in excellent standing with IRS . After being provided with the information that the client needs to ensure that (we) the clients understand the pros and cons of the chance we've been given.

3 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Sep. 29th, 2022

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Verified Customer

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Lisa Martin Spring Hill, FL

Great Customer Service. They are prompt and courteous. They answer all of my questions in a timely matter. My case has not been resolved yet but so far I have nothing but great things to say about Optima. rave reviews for optimize

3 years ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Sep. 22nd, 2022

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Verified Customer

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Terry preston Loganville, GA

They quickly got to work on my behalf . They also stayed in contact with me quite a bit this time. Although my case hasn't been resolved yet, I'm confident that it will work out well for me and my wife. I'm praying that it will

3 years ago

Reply from Optima Tax Relief

Amazing to hear! Our team has a passion for resolving tax debt and we are happy to hear that we were able to help you out.

Sep. 22nd, 2022

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Verified Customer

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Anthony Monti Providence, RI

Professional, courteous and attentive. There's never a time when you call you can't speak with someone and each and every associate is very patient and understanding. I thank you Optima Tax Relief for all you've done on my behalf to settle with the IRS and kerp in touch with any and all updates.

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional, courteous, and attentive." We're so happy to hear that we were able to resolve your tax burden!

Apr. 21st, 2022

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Verified Customer

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Steven j Wheelings Philadelphia, PA

I appreciate Optima tax relief for helping me with my taxes. I felt that I had a big burden on my shoulders. I did not know what to do. Optima was easy to work with. They asked me for certain things I have them everything that they asked for. They worked quick to settle my case. Thank you Optima tax relief.

4 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team. Thank you for sharing this fantastic story and we wish you well moving forward!

Feb. 1st, 2022

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Verified Customer

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Freda Montgomery, AL

they delivered everything they promised. I was in a mess with IRS; Optima Tax Relief just took over, did all the leg work, and I am in the final stages. All of the errors were corrected and I will have a repayment amount I can afford

4 years ago

Reply from Optima Tax Relief

Wow! We're thrilled to hear we were able to assist you and resolve your tax burden with the IRS. Thanks for sharing.

Dec. 21st, 2021

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Not important Germantown, TN

Theyve helped me alot. My situstion has been going on for over a gear and theyve been very pateint. The case is not finished yet but everything has been going great. The whole team is amazing and ive really learned alkt from them

4 years ago

Reply from Optima Tax Relief

We're happy to hear that our team has been very helpful. We'll pass along your kind words to our staff.

Dec. 14th, 2021

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Mark Harper Surprise, AZ

My last interview with someone was really comfortable because the person was insightful and willing to listen to my situation. He was also willing to answer any question I had. In other words he seemed very concerned about my situation and ways to help come up with a resolution.

4 years ago

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Aug. 25th, 2021

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Derrick Byers Houston, TX

There were a few lapses in communication in the past and I was removed from your system and had to be reinstated. But since that time the service has honestly exceeded my expectations. My Case Manager Kathryn is the best and most professional person I've ever worked with! She is more than the difference for me.

4 years ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.

Aug. 25th, 2021

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Inge Zant Camp Verde, AZ

Optima was very patient and professional while I put my paperwork together. Their communication was always clear and I was able to understand what they were looking for. I am happy with Optima and will use them in the future.

4 years ago

Reply from Optima Tax Relief

Thank you Mr. Zant, we're glad to help!

Aug. 4th, 2021

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Sarah Lloyd Memphis, TN

They're true professional great communication reliable resourceful comforting and encouraging knowing that you have a excellent team willing to do everything to make sure your tax problems are resolve l will highly recommend optima tax services to everyone who need their tax problems resolve unication

4 years ago

Reply from Optima Tax Relief

Thank you Ms. Lloyd, glad to hear it! We are proud to have delivered an amazing service!

Jul. 21st, 2021

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Verified Customer

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Lisa Fuson Houston, TX

The first meeting was great. Then the cost to have them fix the mess I have with the IRS was scary. But now that I am waiting on the resolution it has been great. Do not try to navigate the IRS on your own. Let OTR help you and you will feel relieved.

4 years ago

Reply from Optima Tax Relief

Thank you Ms. Fuson, it's important for us to give you an incredible resolution.

Jul. 21st, 2021

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Verified Customer

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Robert and Earnestine Bunnitt Oak Ridge, LA

Direct and kept us informed.we were always contacted by a representative to keep us updated with our progress and courtesy calls were also made.Each rep was very polite and wanted us to as questions if we had any. We do appreciate all the service given to us and also so far how the case was handled.

5 years ago

Reply from Optima Tax Relief

Thank you for the great feedback, you two - we'll be in touch!

May. 18th, 2021

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Verified Customer

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Betty C. Harris Voorhees, NJ

Very professional and very good service i really like the way they handle my case and if they had an questions they would contact you until they get you to answer any questions i would recommend the company to family and friends

5 years ago

Reply from Optima Tax Relief

Mr. Harris, thank you for the feedback! We appreciate your recommendations and we have enjoyed working with you.

May. 18th, 2021

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Verified Customer

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Melanie V Marlboro, NY

I had a great experience with Optima Tax Relief. They were very professional, and accommodating to my situation. Each representative was so helpful and friendly every time I called. The way they explained everything was very thorough, I would definitely recommend them to anyone!

5 years ago

Reply from Optima Tax Relief

Thank you Melanie, we appreciate that. We will always be able to help if you need any assistance - don't hesitate to reach out.

Feb. 24th, 2021

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Brady Pettie Tulsa, OK

I keep thinking about the very first time I had called. I didn't think Optima would accept me because of all the commercials I have seen. Stating that you had to have $10,000 credit card debt to be helped more or less. I don't remember not one commercial from Optima statiing that so I called and they accepted me from that first call. I needed to hear that because the weight of the IRS was finally going to be lifted.

5 years ago

Reply from Optima Tax Relief

That's amazing to hear! Thank you so much for the fantastic feedback!

Jan. 25th, 2021

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Shannon D. Allen

Best customer service in the business. Optima helped me reduce my IRS payments to a reasonable amount. Helped me negotiate a fair amount with little effort on my part. Plus they have informed me that they will handle our yearly tax return from here on out.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Allen, thank you for sharing that you're thrilled with your resolution. We are happy we could help, and we wish you the best moving forward.

Jul. 30th, 2021

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Verified Customer

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Cynthia A. Johnson

They always courteous - good with explanations on whatever happening or going on. They seem to be concerned. I'm not sure how to rate on other issues yet. I need to see what the bottom line is going to be for me. Once I know that I would be able evaluate better.

5 years ago

Reply from Optima Tax Relief

Thank you Ms. Johnson, we're so happy to hear that. Please reach out to us if you ever need anything or extra updates with your case.

Nov. 24th, 2020

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Thomas Juhl

because I was so stressed out on my taxes I didn't know what to do, seen their ad on TV decided to give them a call and it took away the most of the anxiety, I'm not quite finished with My services, but so far it's been great

5 years ago

Reply from Optima Tax Relief

We're so glad you're no longer stressed, Mr. Juhl!

Nov. 24th, 2020

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A. Small

Thorough, professional, very patient and helpful throughout process. Always willing and open to answer questions and concerns. All of the representatives I had contact with were pleasant to work with and competent in areas of specialty. It was an all around good experience.

5 years ago

Reply from Optima Tax Relief

Wonderful to hear, we're passing on the great feedback to our team!

Oct. 6th, 2020

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William & Phyllis Ballard Columbia, MD

They are very experienced and knowledgeable with all tax services that they provide. They also provide excellent customer service and also provided my Husband and I with peace of mind as they spoke as well as providef correspondence to the IRS on our behalf! They were able to resolve all of our tax issues.

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Ballard! We're so pleased to have helped your husband and yourself and resolve all of your tax issues.

Sep. 1st, 2020

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Damandra Bates Dallas, TX

Optima Tax Relief was able to greatly reduce the amount back taxes I owed the IRS, eliminate penalties and interest occurred over many years. Optima relieved the stress of personally dealing with the IRS, and constant worry of wage garnishment.

5 years ago

Reply from Optima Tax Relief

Thank you for the feedback. We are so glad to have relieved tremendous stress for you! Take care.

Jul. 1st, 2020

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Timothy R Harris Houston, TX

I know what they’re doing you can tell they’ve been doing it a long time the way they handle where we turn in our papers port hole where they call you talk to you about it well organized seem like as a way of doing things thank you

5 years ago

Reply from Optima Tax Relief

Thanks Mr. Harris! First, we tremendously appreciate your feedback and have enjoyed working with you. Hearing your experience first hand is so important to us. Thanks for sharing!

Jun. 23rd, 2020

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Sandy Allen

Optima Tax Representativesare always available to help me since enrolling in the protection plan Olivia Solano has been especially helpful. optima has resolved my tax issues and continues to provide me with excellent service.

6 years ago

Reply from Optima Tax Relief

Thanks Ms. Allen! We've enjoyed working with you tremendously.

May. 27th, 2020

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Sonja Ogburn

My experience with optimum tax relief has been outstandThe last word relief absolutely true to their name. I am so relieved that I was able to set up a payment plan to pay my taxes. Optima tax relief was a great part of it and I want to say thank you.

6 years ago

Reply from Optima Tax Relief

Thank you Ms. Ogburn! We have enjoyed working with you and we're so proud of the resolution we were able to bring you! Enjoy.

May. 27th, 2020

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Sandra Posey Gary, IN

Optima always provided help and assistance when I requested it. I was able to speak with any individual and was if they could not provide immediate assistance my call was directed to the a staff member who could solve the problem.

6 years ago

Reply from Optima Tax Relief

We appreciate your thoughtful feedback about our company. We're glad you found our team to be helpful.

May. 5th, 2020

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The Braxton Latona Baton Rouge, LA

Very thorough and informative every step of the way to achieve the results I wanted. I never got the feeling that Optima was trying to get extra money out of me for additional services. Very please with Optima and the ones that's helped through the process. Not happy about the actually IRS and their untimely responses or lack there of.

6 years ago

Reply from Optima Tax Relief

We are happy to have been with you every step of the way! And we only charge a flat fee, so we'll never take advantage of our clients.

Apr. 9th, 2020

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David Simpson Atlanta, GA

I'm constantly updated on what's going on .I'm walked through each phase of the process ,answer all of the guestions I've asked. But most importantly all seem to be genuinely interested in my well being, as it pertains to getting my taxes taken care of!!

6 years ago

Reply from Optima Tax Relief

We have been proud to take great care of you throughout each step of the process, Mr. Simpson! We care about all of our clients tremendously.

Apr. 7th, 2020

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JoAnn Dawson

They are very professional and so easy to talk too about sensitive financial matters. They are never judgmental and answer e very question to mybsatisfa tion no matter how trivial. They want to.make sure you understand. Everyone I have spoken with has be amazingly kind and helpful.

6 years ago

Reply from Optima Tax Relief

That's our goal, Ms. Dawson! We consider it our priority to help our clients to the best of our ability!

Mar. 4th, 2020

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Robert Griggs

Great service but I am still waiting to hear the final results. Still in the negotiation phase I thought. Haven''t heard from anyone yet. Don''t know what to do yet. Going to call and get some advice. Other wise a great product albeit an expensive one.

6 years ago

Reply from Optima Tax Relief

Great to hear, Mr. Griggs! We understand that it's a process and it's so important to us to help our clients every step of the way. Thanks for hanging in there!

Jan. 9th, 2020

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Alma

Quick service and professional.Their staff is very friendly. If I have a question I was assigned to a case manager that I could reach out. optima tax staff gave me peace of mind that they will be able to offer me the best of help with my tax problems.

6 years ago

Reply from Optima Tax Relief

Hi Alma, thank you for the feedback! We're glad to have provided you with that "peace of mind."

Dec. 10th, 2019

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Jackie Weber

They have done everything they said they would do. They were able to assist me in not getting my wages garnished and potential bank seizure. I tried to make arrangements with the IRS. When Optima got involved they were able to get me a monthly installment program.

6 years ago

Reply from Optima Tax Relief

Thank you Ms. Weber! Congratulations on your resolution - it's so important for us to ensure our clients are protected throughout the process, so thank you for the shout out.

Nov. 5th, 2019

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Verified Customer

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Jane DePauw Saint Charles, IL

They have been extremely helpful in all areas of concern to me. They explain everything clearly and in lay terms so I understand fully. Christian my first contact there stands out the most. He really helped me when I was very worried

6 years ago

Reply from Optima Tax Relief

We'll be passing on your kind feedback to the rest of the team. Thank you for letting us know, and they'll be happy to hear it!

Oct. 8th, 2019

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Verified Customer

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Arthur De La Cruz Mesa, AZ

They reduced my tax debt down to a manageable amount. And that's an understatement. I don't know if I'm allowed to mention the exact amount but I will day that it went from a five-figure amount to a three-figure amount. I am very grateful for their help.

6 years ago

Reply from Optima Tax Relief

Hi Mr. De La Cruz, thanks for the feedback! We've certainly enjoyed working with you and are very proud of your resolution!

Aug. 26th, 2019

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Juan Victorville, CA

Very professional and informative. I've had a good experience with optima tax employees. Their response time in a timely manner and ver informative, however, my only complaint is that is very pricey. It's more expensive than hiring an attorney. This is my only concern or complaint

6 years ago

Reply from Optima Tax Relief

Hi Juan! Thanks for reaching out and leaving your personal feedback. We're glad you've had a good experience with us thus far, and that you find us to be easy to work with! We are glad you've had a positive resolution, and we're wishing you the best.

Aug. 19th, 2019

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Verified Customer

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Daniel Maikai

From my 1st phone call I was treated with respect and understanding. They where with me everystep and explained everystep. Even when I didnt see any way out they kept assuring me it would all work out. I owed over 30k in back taxes and Optima was able get me an offer and compromise deal with the IRS to only pay 1795.00.

6 years ago

Reply from Optima Tax Relief

What an incredible resolution, Mr. Maikai! We aim for the best for all of our clients, and it's great to hear you really felt our team's great attitude. Wishing you well!

Jun. 26th, 2019

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Mark Dooley

I gave them that rating because they are too notch professionals who are really at the top of their "game". They we're by my side every step of the way and very patient with my busy schedule. Everyone I worked with was very interpersonal with me. I have recommended their service to all of my friends and co-workers who need help with their taxes.

7 years ago

Reply from Optima Tax Relief

Hi Mr. Dooley! Thanks for writing in. We love to hear back from our clients. We were more than happy to be "by [your] side every step of the way," as it's one of the most important things to us in a client - business relationship. Thank you for all of the recommendations - we promise to be at the "top of our game" for every individual you may recommend to us!

May. 7th, 2019

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Helen vuittonet Sacramento, CA

I was so stressed it started to affect my health so I called them and I was reassured and of course I'm a I don't believe everything everybody says I'm very skeptical person but they make me believe in miracles I was so happy and even though the process they helped me whatever they could and that relieves a lot of stress for me thank God for them

7 years ago

Reply from Optima Tax Relief

It's true that stress can affect our health for the worse - and tax debt isn't an easy situation to be in. We're so happy to have relieved some stress for you, ultimately bringing you to a great resolution! We're wishing you the absolute best.

Apr. 15th, 2019

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Verified Customer

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Carmen Carmichael Trumbauersville, PA

Optima Tax Relief took over my $10,000 owed to the IRS for 2012 and brought it down to $4,700 with monthly payments. . Then they filed my unfilled taxes for 2014-2017. I never had to talk to the IRS, they handled it all. After losing years of sleep over my IRS issues, I am sleeping peacefully all because of Optima Tax Relief.

7 years ago

Reply from Optima Tax Relief

Thank you for taking time out of your busy day to share your personal experience with us. Our reps were certainly able to bring you to a fantastic resolution, so that's good to hear! Sounds like you'll have many nights of "peaceful" sleep ahead!

Apr. 15th, 2019

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Verified Customer

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Matthew west

They helped me so much with the IRS I was in need of someone to help me and they were able to get me a settlement with the IRS and now I don't get the threats from the IRS. Optimal Tax relief has a great staff as well, always returning my phone calls.

7 years ago

Reply from Optima Tax Relief

Hi Mr. West, thanks for reaching out! We appreciate the feedback and we're proud of your excellent settlement!

Mar. 26th, 2019