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Optima Tax Relief

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9.4

Overall Score

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Randall Victor, Michigan

Very nice and informative company loved the tax relief resolution

2 months ago

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Reply from Optima Tax Relief

Thank you so much for the kind words! We are so glad to hear that you had a great experience with our team and that you loved the resolution we were able to achieve for you. Delivering a positive outcome while making sure every client feels informed and well cared for throughout the process is exactly what we are here for. It was truly our pleasure and we are always here if you ever need us again. Thank you for choosing Optima Tax Relief!

May. 8th, 2026

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Dean Altoona, Pennsylvania

They helped me out 10 years ago, I would never use anyone else.

2 months ago

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Reply from Optima Tax Relief

Thank you so much for this incredibly loyal and heartwarming review! Knowing that we made such a lasting impression 10 years ago that you would never consider going anywhere else is one of the greatest compliments we could ever receive. Building long lasting relationships with our clients is something we cherish deeply and knowing that trust has held strong over the years means everything to our team. We are so honored to have your continued loyalty and look forward to always being there for you whenever you need us. Thank you for choosing Optima Tax Relief!

May. 6th, 2026

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Danny

I know that they'll do their best and getting my taxes resolved

2 months ago

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Reply from Optima Tax Relief

Thank you for your confidence in us! Knowing that you believe in our team's ability to get your taxes resolved means a great deal, and we want you to know that we will absolutely give it everything we have on your behalf. Your trust drives us to do our very best for every client we serve, and we are honored to be in your corner. We look forward to delivering the results you deserve. Thank you for choosing Optima Tax Relief!

Apr. 23rd, 2026

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Jeffrey

It Started out Good but thing god past around, Then Charge $1262.00 when I am already downing because of my Tax Debit, now waiting to get paid so I can Pay Optima and my Tax Issue is now on Hold. NOT Happy About That You are not taking Care of your Customer!

4 months ago

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Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Feb. 19th, 2026

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Travis Smith

I was told the $495 was for an "inspection" and that they would come up with a resolution plan based on the findings. This "inspection" was simply reading the forms I uploaded. The "resolution plan" was the same bullet points of the same generic "plan" that they laid out before I paid them, not an actual plan. They wait to schedule the follow-up consultation until after the "15-day money back policy" expires, then give you no new information until you pay them more. They would not actually proceed with any real resolution until I paid them thousands of dollars despite telling me otherwise. The cost to move forward was more expensive than the tax debt payments themselves. Theft and deception seem to be part of the business model. Do not waste your time or money!

3 months ago

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Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our Executive Review Board team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Apr. 13th, 2026

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Erin

Really expensive and I don't feel like they did everything they should have for the amount spent. I still had tons of fines/ fees and interest that they didn't attempt to negotiate. Additionally I had to complete all my state taxes myself or it would have been twice as much

6 months ago

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Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 26th, 2025

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James

They were unclear about everything. I wound up paying almost as much as if I would have done it myself. The response from them was slow. They tried to get me set up on a payment plan with the IRS after I had already paid the tax bill that was sent. I didn't have enough time to forward it before it was due. Main problem was the being able to understand what was being said during calls. Sounded like gibberish.

11 months ago

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Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jul. 23rd, 2025

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Samantha

Everyone has been so helpful. We finally have hope for the first time. Even though we’re very slow with our paperwork, we are trying. We feel like there’s a light at the end of the tunnel.

1 year ago

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Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Nov. 26th, 2024

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Adielle

On an individual level with team members… optima is great. Technology has been poor … nearly impossible to to schedule an appointment, numerous ongoing appointment requests for dates in past versus future. I’m deeply frustrated with my initial contact Chuck for not including representation for California franchise tax board. This was the PRIMARY resin for me hiring Optima. I’m assured throughout my process I have state representation, yet find out 17 months later in final resolution that I’m fact I DO NOT HAVE STATE REPRESENTATION. furthermore I wait weeks at a time to get updates, and I get verbal confirmation from numerous employees that my state debt is being addressed. It is beyond frustrating and disappointing I have invested 17 months of my life and over $6,000 dollars to find a solution but still find myself on the exact square one I was on when I first called Optima when California franchise tax board was garnishing my wages in the first place. I truly hope I’m not scammed and I hope someone at Optima can uphold up their verbal promises to me.

2 years ago

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Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 2nd, 2024

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jose moore Dallas, TX

I am still in process with Optima. So far my experience has been good. But that could change based on the result of my resolution. Their services are pretty expensive and so far it’s been great. One of the biggest components of a good experience is the result of that comes from it. My results are still to be determined. So I can’t give 5 stars just yet. Please take my review as to be determined.

2 years ago

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Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Oct. 18th, 2023

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Samuel Memphis, TN

The portal makes it very easy to send requested documents. In addition, communication is very good particularly when it comes to reminding me that I need to send something that has been requested.

2 years ago

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Reply from Optima Tax Relief

Glad to hear you’ve had a positive experience with our team so far. We make every effort to accommodate each of our clients to ensure that they are getting the best customer service!

Oct. 18th, 2023

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Perry Weston

Optima was very professional and easy to work with. They were always available and took good care of my matters and answered any questions that I had. I would highly recommend them.

3 years ago

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Reply from Optima Tax Relief

Thank you for the recommendation! We are happy we were able to resolve your tax burden.

Jul. 3rd, 2023

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Tim Patrick Wilmington, DE

Things seemed to be going well, however, 2 months ago the IRS put a levy on my bank account and I had to send in paperwork and do a few other steps to have the money put back into my account. Upon finishing this step, I was told by my Optima rep that the levy was lifted and I did not have to worry about that happening again. And then the other day it happened again, when I am away from home doing training for work nonetheless, and I have not been able to get a straight answer from Optima why this happened when I was specifically told nothing like that would happen again. I am now waiting to hear from a tax pro who is supposed to get in touch with the IRS agent so I can have the funds placed back, yet I have been calling for 2 days with no real response to what is going on.

3 years ago

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Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

May. 26th, 2023

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Melissa New Orleans, LA

This company is absolutely fantastic!!! Everyone is very professional and kind. I have recommended them to friends and family who have issues with their taxes. Thank you so very much for all of your hard work!!!

3 years ago

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Reply from Optima Tax Relief

Thank you for the recommendation! We are happy to hear that we were able to relieve your tax stress.

May. 17th, 2023

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Cecil Howard Atlanta, GA

I think they're doing very professional job by everything done as to where my farther wouldn't have been able to OptimaTax really stepped in and took charge of the situation Thanks Teams

3 years ago

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Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Dec. 8th, 2022

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Christian Chaparro Deerfield Beach, FL

Representatives are very helpful and knowledgeable. It would be easier if I had a designated person to reach out to for assistance. Every time I call or receive a call I am speaking to a new rep. Also my 2021 taxes income portion was not input correctly so I have to wait for it to be corrected.

3 years ago

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Reply from Optima Tax Relief

Thank you for taking the time to leave us a review. We wish you well!

Oct. 20th, 2022

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Raul Barrera McAllen, TX

They are doing a good job on my case and costumer service is great no problems letting me know how's my case is going so I don't have any complaints whatsoever fro optima tax..

3 years ago

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Reply from Optima Tax Relief

We are overjoyed to hear that we were able to resolve your tax burden with the IRS!

Oct. 9th, 2022

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Alex Noriega Tulare, CA

Optima Tax Relief has been a life saver without them I do what I would have done their good at what they do if you owe baa as ok taxes file or not they are the ones to call I do Recommend

3 years ago

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Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Sep. 29th, 2022

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Harriet Wafford Seneca, SC

Didn't know what I was going to do with my taxes until I spoke with Optima Tax. The best company I have ever worked with, I called them and they handled everything for me. I haven't heard from the IRS since.

3 years ago

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Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team. Thank you for sharing your experience and we wish you well moving forward!

Sep. 29th, 2022

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Herbert Ruckett Silsbee, TX

They have always taken my case personally and always willing to aid me whenever I had problems getting information to them that they needed to carry on the progress of my case.

4 years ago

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Reply from Optima Tax Relief

Owing taxes to the IRS is a nightmare! We are happy to hear we were able to help resolve your tax situation.

Apr. 21st, 2022

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Jose Perez Denton, TX

Amazing . Great customer service . We had the longest conversation of the past 5 years . They were really understanding and with much respect for little. Thank them to this day .

4 years ago

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Reply from Optima Tax Relief

Amazing to hear! We are so happy to have helped you resolve your tax burden with the IRS. Thank you for sharing your experience.

Mar. 22nd, 2022

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Phil clough Las Vegas, NV

They are polite, they are professional, they are diligent. They keep me on track for the paperwork that I need to turn in they understand if I'm a little slow at ,And they are patient .I'm very grateful for them

4 years ago

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Reply from Optima Tax Relief

We make it our mission to assist our clients in any way possible. We're happy to hear that you had such a positive outcome with your tax burden!

Mar. 22nd, 2022

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Dottie Rucker Shelbyville, KY

I was in despair on what to do and how to get started on my back taxes, I called and they listened they broke everything down to me on how they could get me back on track than we went to work.

4 years ago

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Reply from Optima Tax Relief

Amazing to hear! Our team has a passion for resolving tax debt and we are happy to hear that we were able to help you out.

Mar. 10th, 2022

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Ricardo Hernandez Santa Ana, CA

The personal experience is wonderful, the resolution team assigned to my tax problem gives me confidence and hope that I will have a positive outcome and put this nightmare behind me.

4 years ago

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Reply from Optima Tax Relief

We appreciate your positive review and look forward to helping you resolve your tax burden with the IRS.

Feb. 9th, 2022

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Reginald Sams Philadelphia, PA

They are very reliable any Information that I needed I received and I was also able to send any information I had . They also call you to keep you up on details of your case.great team work.

4 years ago

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Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Feb. 1st, 2022

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Michael Hill West Hartford, CT

Denitra was amazing and super helpful she was extremely patient with our specific situation. She was very professional and made this hole first half of the process a pleasure considering the circumstances.

4 years ago

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Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Dec. 21st, 2021

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Holly Hagerty Bridgton, ME

Optima has been there from the start. They explain everything so that you are able to understand your options. They take care of you in the best possible way so you can relax and not worry.

4 years ago

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Reply from Optima Tax Relief

We are overjoyed to hear that we were able to resolve your tax problem with the IRS!

Dec. 21st, 2021

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Ethel Lowery Waldorf, MD

This is a great company! Headache saver! I would have given them a 5++, but in the beginning it was challenging getting anyone to respond back timely. I had to reach out to customer service too often before anyone responded. Other than that, they are great!

4 years ago

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Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Nov. 16th, 2021

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Frederick Johnson Charlotte, NC

I think they are a good company we haven't finalized everything yet so I can't give a complete review of the company in my experience with them the only thing or concern that I had was not the amount of the fee but the amount of time they gave you to pay it I would have much rather had more time to pay the $4,000 fee at a less amount each month

4 years ago

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Reply from Optima Tax Relief

Thank you for the positive review and we appreciate the feedback!

Nov. 1st, 2021

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Jackie Hawkins Las Vegas, NV

Stopped threats and calls. My blood pressure was through the roof. I didn't feel like I could handle another obstacle during the pandemic. There has been tragedy after tragedy in my life. I thought there would be no end..

4 years ago

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Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your story.

Nov. 1st, 2021

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Eve Carter Phoenix, AZ

I'm really really hoping there will be with done in reducing the total amount of back taxes due. I'm happy with the installment agreement amount of $108 however if the total amount isn't decreased I feel I'll be paying them forever.

4 years ago

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Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team.

Nov. 1st, 2021

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Jaletha Smith River Rouge, MI

They helped with all of my tax needs, questions and concerns. The staff was friendly and helped me with all of my needs regarding turning in documents and answering all of my questions.

4 years ago

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Reply from Optima Tax Relief

We are so happy to hear that we were able to resolve your tax debt with the IRS and take away your stress! Thank you for the positive review!

Sep. 27th, 2021

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Ory Wiggins

Optima was and has been very kind and helpful. If I needed an answer to a question or didn't understand anything they took time to explain. I appreciate everything they have done for me.

4 years ago Edited January 10, 2024

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Reply from Optima Tax Relief

Thank you for the shout-out! We understand dealing with tax debt can be extremely tough and we are glad that we were able to assist you.

Sep. 7th, 2021

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C. Sales Shepherdstown, WV

They were really knowledgeable and courteous. They took on my case and made me feel at ease once it was under their care.I am so very grateful to have found this firm and surely glad I decided to " make that call!"

4 years ago

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Reply from Optima Tax Relief

Thank you for thinking of our team as "knowledgeable and courteous." We make it our mission to get people out of collections and compliant with the IRS!

Sep. 7th, 2021

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Paula Norris Chesterhill, OH

The staff I talked with were very professionali . They appeared to have my needs correctly stated I just could not finish after the initial phone meeting I did not feel comfortable going on. I started getting negative information from people that had used Optima. When I looked into them at the BBB they were rated high

4 years ago

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Reply from Optima Tax Relief

Thanks for the feedback!

Aug. 25th, 2021

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Patti Land O' Lakes, FL

Always helpful, kind and understanding what a customer is going through. And if they did not know they answer, they looked into it and called back. I’m very grateful that I have used them

4 years ago

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Reply from Optima Tax Relief

Wow! Thank you for your kind words. We understand that owing the IRS can be extremely stressful and it makes us so happy to hear that we were able to resolve your tax debt.

Aug. 25th, 2021

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IMOGENE beasley Garland, TX

very helpfully and solve my tax problem in a timely matter I was happy with the time it took to solve my tax problem I HAD TRIED other tax company and was a waste of my money never got my tax problem solve thanks to optima problem got solve

4 years ago

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Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Aug. 25th, 2021

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James Lavin Woodside, NY

In the very beginning I was extremely nervous about the outcome of what I might have owed but in the end I was 100% satisfied with all of their efforts to help me resolve my tax debt. I was so pleased.

4 years ago

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Reply from Optima Tax Relief

Thanks Mr. Lavin! Glad we resolved your fears regarding the situation.

Jul. 21st, 2021

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Johannes Poulard Michigan City, IN

If you have problems with the IRS, Optima Tax is the firm to hire. These people know what they are doing and are with you all the time. They saved me from a lot of financial hardship.

4 years ago

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Reply from Optima Tax Relief

Wow, thank you! Tremendous recommendation and we are here for you whenever you need us.

Jul. 21st, 2021

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Brenda Jean Begeman Nashville, TN

Since moving to next stage of this process there has been no contact made with me outside of the Portal Hard to tell if message are standard from the system or if someone on the other end is requesting or needed something. Nothing has been personalized, no phone calls VM left since going to this stage. The first stage was very interactive and felt personalized for me and as if Optima wanted my business and to help me.

5 years ago Edited January 10, 2024

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Reply from Optima Tax Relief

Thank you for letting us know, Ms. Begeman. We've passed on this information to our team!

Jun. 10th, 2021

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Ricky. B. Midway, UT

They care about their clients. My case has been drawn out for years and they stay in constant contact with me. It’s reassuring to know that someone’s thinking about your IRS problems.

5 years ago

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Reply from Optima Tax Relief

Thank you Ricky! We truly do appreciate your great feedback - we treasure our relationships with our clients.

May. 18th, 2021

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Cynthia Olivehurst, CA

Great people .. Helpful whenever I had a question.. Patient with me because I am not very techy. Phone calls were helpful and they out of their way to mail me things when I couldn't do things by computer or phone internet.

5 years ago

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Reply from Optima Tax Relief

Thanks Cynthia, that's so important for us - we gladly support our clients through the whole process!

Apr. 5th, 2021

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Tarraino Smith Detroit, MI

They really came through to help me get this issue resolved, keep me updated with what was going on and provided me with the best options. Had me extremely confident with securing my information.

5 years ago

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Reply from Optima Tax Relief

Thanks Mr. Smith, we will always work with you to get your issues resolved!

Jan. 22nd, 2021

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Mark Bonner Indianapolis, IN

I like how they take care of business you find so Tax Relief companies it's all about the money they charge you. Optima tell you what you they follow up on it there response back to you is very important and quick

5 years ago

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Reply from Optima Tax Relief

Thank you so much Mr. Bonner. Our clients are always our priority in our business.

Jan. 4th, 2021

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Jon Clayton

It seems very slow going. We are going on 4-5 months now with no resolution and very little communication about the progress being made. I know both OTR and the IRS are extremely busy right now, but status updates would be nice, so I don't feel as though I have been forgotten. My ratings are sort of middle of the road because I can't comment or provide higher scores until after my case has been settled at which point I would probably give them higher marks.

5 years ago

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Reply from Optima Tax Relief

Hi Mr. Clayton, thank you for your feedback. We really do appreciate hearing from you and look forward to improving your experience.

Dec. 3rd, 2020

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Sandra C. and Curtis C. Gober.

Once they had all of our information that they needed to negotiate with the IRS, they went right to work and turned a large amount (for us) owed into a refund. Very impressed with the whole team. Thanks.

5 years ago

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Reply from Optima Tax Relief

Congrats on an incredible resolution! We're happy to have helped.

Nov. 24th, 2020

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Ira Fair

I am a very happy customer! They perform brilliantly and they really take care of their clients. I'll make a commercial for you if you'd like and I would not do that for any other company I know of.

5 years ago

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Reply from Optima Tax Relief

Wonderful! Thank you so much Ms. Fair. We'll keep you in mind!

Oct. 20th, 2020

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Natausha Jones

From start to finish, the Optima Tax team attacked the situation and kept me in the loop the entire time. I'm almost done and can't wait to exhale from having six tax years completed and and reasonable resolution in hand.

5 years ago

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Reply from Optima Tax Relief

Wow, we really appreciate hearing your perspective. Congrats on an awesome resolution!

Oct. 6th, 2020

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Jason

Great staff. Polite, professional and timely in every conversation. They do exactly what they advertise; they get the problem solved. Not very many companies these days live up to their ads: Optima does

5 years ago

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Reply from Optima Tax Relief

Fantastic to hear, and glad you found us when you did! Thanks Jason.

Sep. 23rd, 2020

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Verified Customer

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Review Source

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Javan Duluth, GA

The personal touch. All my calls get answered or returned within the hour. They make sure that whatever documents are asked for they just dont stop instead leaving continuous alert until they have received them

6 years ago

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Reply from Optima Tax Relief

Thank you, your feedback is very important to us. It's our a priority of ours to ensure we are doing the best we can for our clients. Thanks!

Jun. 9th, 2020