Name: Optima Tax Relief
Rating: 3.8

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Theresa

2 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Oct. 11th, 2023

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Jerry Melton Forest City, NC

They keep me informed very easy to talk to They seem to really care

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Aug. 2nd, 2023

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Bloodshoteyes Starlitsky Los Angeles, CA

Very friendly people to work with. Customer service is top notch.

2 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Aug. 2nd, 2023

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Shawn Washington, DC

Customer service and the response from associates was impressive.

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Jul. 26th, 2023

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Ben Marshall Claremore, OK

Very prompt and professional. They literally saved me thousands.

2 years ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Jul. 19th, 2023

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joebany carvajal Houston, TX

So far so good every representative has been friendly and helpful!!

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as 'friendly and helpful.' Thank you for sharing your experience!

Jun. 21st, 2023

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Michael North Las Vegas, NV

Excellent , everything was communicated clearly and was an easy process

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We've enjoyed having you as a client.

Mar. 10th, 2023

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Fonda Robinson Baltimore, MD

Overall professional experience. They worked digitally on my case

2 years ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Feb. 1st, 2023

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Terry O'Bright Los Angeles, CA

The communication is great and they definitely know their stuff

2 years ago

Reply from Optima Tax Relief

What a compliment! Thank you for your kind words and we're happy to hear that our team was able to get you a positive outcome with the IRS.

Feb. 1st, 2023

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Bistro Filipino Glendale, CA

Very bad customer service. $295 Phase 1 fee. Unknown phase 2 fee. It can be from $900 to $60,000. Just be careful. This guy is not professional, and he screamed at me.

2 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 6th, 2022

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Charlie Kaiser

I think they do a good job. I think there portals need to be more friendly user.

5 years ago

Reply from Optima Tax Relief

We really appreciate that Mr. Kaiser, and we appreciate your client portal feedback.

Jul. 8th, 2020

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Johnny Shaw

The interaction between us heâ€™s always on it very professional level

5 years ago

Reply from Optima Tax Relief

Thanks Mr. Shaw!

Jul. 8th, 2020

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enrique capiro

They are very professional and keep me always aware of whats going on

5 years ago

Reply from Optima Tax Relief

Great to hear Mr. Capiro, thanks!

Jul. 8th, 2020

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Jodi Hemingway Greer, SC

Optima reached out to me in regards to my review and offered to make it right with me. I am sharing that we were willing to work out an amicable solution.

6 years ago

Reply from Optima Tax Relief

Hello, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. We were able to review your case, and we saw that you have already been working with our Quality Assurance team, and we’re happy to continue working with you until we address all of your concerns. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Sep. 20th, 2019

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Brandon

Optimas customer service team worked hard to solve my issues.

6 years ago

Reply from Optima Tax Relief

Hi Brandon, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients.

In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Mar. 13th, 2019

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Peter Marion, AR

Optima Tax Relief has assured me that they are working diligently to resolve my tax issues.

6 years ago

Reply from Optima Tax Relief

Hi, thank you for sharing your feedback. We certainly want to stay in communication and work together to find a resolution that addresses your concerns. Your feedback has not gone unnoticed, as a Quality Assurance Specialist will be reaching out soon to help determine your specific needs, obtain more clarity on the situation, and ultimately help to resolve the issue. If you would like to get in touch with us at your convenience, you can always reach us at (800) 965-3192. We hope to provide additional assistance so that you ultimately have a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.

Sep. 12th, 2018

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Jesse Riverside, CA

Don't use optima tax relief. They will overcharge you for their services and deliver absolutely nothing. Save your money and deal with the IRS directly

6 years ago

Reply from Optima Tax Relief

Hi Mr. Jesse, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Mar. 19th, 2019

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Everyone was great

They handled my tax problem very professionally and in a speedy manner

6 years ago

Reply from Optima Tax Relief

Thank you, we're so glad to hear that you found our team to be "very professional" and to have handled your resolution in a "speedy manner." We wish you well!

Dec. 26th, 2018

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Enrique Estrada Scurry, TX

FAUD!!! SCAM. Do not trust them. We payed them $2K just to look at our case and did nothing. IRS took my entire paycheck and I the end ended up settling with IRS by myself.

6 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

We certainly want to stay in communication and work together to find a resolution that addresses your concerns. Your feedback has not gone unnoticed, as a Quality Assurance Specialist will be reaching out soon to help determine your specific needs, obtain more clarity on the situation, and ultimately help to resolve the issue. We hope to provide additional assistance so that you ultimately have a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.

Dec. 18th, 2018

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Craig Holloway League City, TX

Optima saved me over $100K. Job well done Optima Tax Relief!

7 years ago

Reply from Optima Tax Relief

Hi Mr. Holloway, thank you for sharing that you're thrilled with your resolution. We are happy we could help, and we wish you the best moving forward.

Jul. 16th, 2018

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MonteithWright Charleston, SC

Good tax service they resolved all my tax issues and they have gain a lifelong customer.

7 years ago

Reply from Optima Tax Relief

Hi Mr. Wright, we’re thrilled to hear that we were able to help “resolve all your tax issues,” and that we have found a “lifelong customer” with you. We enjoyed working with you, and wish you the best!

Mar. 21st, 2018

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Juan vega Bloomfield, CT

This company work in my tax relief and for the kind of money that I pay for the results that I have in return I wasn’t it satisfied but is just my personal opinion

3 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 29th, 2022

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anupam sumessur Washington, DC

They are knowledgeable. The work my case and got a refund in two days. Everything is done online.

3 years ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Apr. 29th, 2022

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Laura Mccall Marysville, CA

They are super friendly. They helped me not have to pay as much as the irs was asking of me

3 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Apr. 27th, 2022

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Verified Customer

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Charles Kennesaw, GA

I didn't receive my scheduled call on May 10th to resolve my issues

2 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

May. 18th, 2023

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Verified Customer

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Cheryl Wertheimer Moorpark, CA

poor communication - slow or no response to phone calls, emails and faxes

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Dec. 16th, 2022

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Verified Customer

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Corey Largo, FL

Very slow and not great customer service.

3 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Nov. 3rd, 2022

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Verified Customer

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John Oren

Difficult to get a direct answer to a simple straight forward question

3 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Apr. 7th, 2022

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Verified Customer

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JohnM White Plains, NY

Once you pay, they go away no answers to emails or calls

3 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn't provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with the opportunity to turn your experience around, and we are looking forward to hearing from you.

Mar. 22nd, 2022

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Verified Customer

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Theresa Diane Johnson Mechanicsville, VA

Something went wrong. I was garnised anyway

4 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Nov. 2nd, 2021

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Verified Customer

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Anthony McClendon Winter Garden, FL

i was informed that i would be part of a call between optima & The IRS

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jun. 22nd, 2021

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Verified Customer

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Ty Syharath San Pablo, CA

No result on my tax problem yet, it's been almost three months

4 years ago

Reply from Optima Tax Relief

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jan. 4th, 2021

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Verified Customer

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Randy

Tell you to do everything but do nothing themselves

5 years ago

Reply from Optima Tax Relief

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 3rd, 2020

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Verified Customer

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Salomon M. Garcia Las Cruces, NM

did not help with reduction in taxes owed. not worth the cost!!

5 years ago

Reply from Optima Tax Relief

We do everything we can to get the best resolution possible for every one of our valued clients, and because you are one of our valued clients we want to assure you that we worked tirelessly with the IRS on your behalf. Whenever we receive feedback from a client, we appreciate it and we are always willing to revisit the case to determine if there's anything additional we can do to help. That is exactly what we will be doing in your specific situation. We would truly appreciate you giving us another opportunity to speak with you again. At your earliest convenience, you are welcome to call us at 1-800-965-3192 and ask to be connected to the Quality Assurance department. We are looking forward to speaking with you.

Jun. 23rd, 2020

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Verified Customer

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Laura Scales

Seems effort to help me was not taken seriously enough

5 years ago

Reply from Optima Tax Relief

We're passing along this feedback. Thank you Ms. Scales.

May. 27th, 2020

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Verified Customer

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Aubrey Holder Brooklyn, NY

It's been a nightmare! They are very expensive and very slow!

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Feb. 26th, 2020

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Verified Customer

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Mary Hertzog

Little to no personal contact. And mistakes!!

6 years ago

Reply from Optima Tax Relief

We appreciate your feedback and want everyone to have a happy experience with us. To help bring additional clarity to your situation, we have reviewed your case and expedited it directly to one of our Quality Assurance Specialists who will be working with you to resolve your concerns. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, as we’re positive we will be able to help resolve your concerns. Our QA Specialist will be reaching out to your shortly, but if you would prefer to speak with us at your convenience, we welcome you to call (800) 965-3192 whenever you are ready. We are looking forward to speaking with you soon.

Feb. 28th, 2019

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Verified Customer

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none

Never spoke to a lawyer..comstantly changing contacts and sending the same info

7 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 11th, 2018

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William

They were very good help with me and my taxes

1 year ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Jun. 28th, 2024

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John

They seem to be on the job, I don't have any complaints

2 years ago

Reply from Optima Tax Relief

Happy to hear that our team of tax professionals was able to assist you

Oct. 24th, 2023

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Syvern Union, NJ

They have been very helpful so far and very nice

2 years ago

Reply from Optima Tax Relief

Amazing to hear! We make it our mission to address all our client’s concerns and ensure they understand every step of our process.

Aug. 2nd, 2023

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Lynn Johnson Austin, TX

Very knowledgeable & return my calls promptly with the information I requested

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as 'knowledgeable.' We wish you well!

Jul. 26th, 2023

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Verified Customer

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Thomas Leonard Syracuse, NY

everything runs great,and knowing there is help out there

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

May. 17th, 2023

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Robby Dalton

They seem to be very professional and helpful

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Feb. 2nd, 2023

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Virgil Lithonia, GA

Process is easy, very helpful! Give peace of mind.

2 years ago

Reply from Optima Tax Relief

We truly appreciate your kind words. We are so happy to hear we were able to resolve your tax burden with the IRS.

Jan. 19th, 2023

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Dylan Everett Jeffersonville, IN

I have enjoyed your all’s help It’s great

5 years ago

Reply from Optima Tax Relief

Happy to hear it, Mr. Everett!

Aug. 13th, 2020

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Laura Michaelson

They work as a team. I had 5 different people working on my case

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Michaelson, we're glad you had a pleasant experience!

Jul. 8th, 2020

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Billy Bradley

They are very informative. Answered all my questions.

5 years ago

Reply from Optima Tax Relief

Great to hear Mr. Bradley!

Jul. 8th, 2020

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Milam Byrd Houston, TX

Optima Tax Relief was not the right place for me but I was able to receive a partial refund.

5 years ago

Reply from Optima Tax Relief

Thank you for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Dec. 20th, 2019

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Keva Cincinnati, OH

They took my money didn’t do anything nothing has changed I am going to do with the area for myself and Sue Optimal tax relief

6 years ago

Reply from Optima Tax Relief

First, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Sep. 30th, 2019