Name: Optima Tax Relief
Rating: 4.3

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Robert Hettenbach Altamonte Springs, FL

I feel like ive been scammed at first during the investigation phase could get a prompt return phone call during the tax prep phase i dont get a return phone or a status update untill i spoke with a supervisor

3 years ago

Reply from Optima Tax Relief

Mr. Hettenbach, thanks for sharing your feedback.

We want assure you that we strive to provide the highest quality of customer service, as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you.

If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Dec. 18th, 2020

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M. Jaffe

Have been honest and helpful, fixed the immediate problem and are working on a long range solution

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback!

Jul. 8th, 2020

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M JOHNSON Washington, MI

I'M VERY FRUSTRATED AND ANGRY WITH THE DOUBLE TALK I HAVE RECEIVED. I AM NO LONGER INTERESTED IN A RELATION WITH OPTIMA TAX RELIEF. MY ISSUES SEEM OF NO IMORTANCE . AND NO SEEMS CONCERNED WITH MY ISSUES.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 15th, 2019

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LINDA A CORLEW Carrollton, GA

I have been in contact with optima Tax and we have resolved the issue. Thank you

5 years ago

Reply from Optima Tax Relief

Hi Ms. Corlew we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews.

One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.

Apr. 25th, 2019

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Bobby Irvin Siloam Springs, AR

These people do not have english as their first language. They do not listen to the customer. They will drain thousands of dollars from your bank account for "services" that you can do yourself. STAY AWAY!

5 years ago

Reply from Optima Tax Relief

Hello Mr. Irwin, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients.

In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Dec. 18th, 2018

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Brenda Houston, TX

I will not recommend them to a dog, they did nothing but took my money, by the time I pay back the arrangement they made I will pay back more than I owed initially. and I will not go away I want my money.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 11th, 2018

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Bob K Babanian Northridge, CA

100% satisfied. Response is great. After each event you get phone and e-mail confirmation.

6 years ago

Reply from Optima Tax Relief

Hi Mr. Babanian, we're so happy to hear that you're "100% satisfied" - we appreciate you! We wish you well, and thank you.

Apr. 26th, 2018

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Linda barnes Ocean Shores, WA

We are planning to continue working with optima until we reach some kind of solution. Linda Barnes

7 years ago

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David Pomona, CA

Optima Tax Relief settled my $54,000 tax debt for just under $1,500...a 97% drop!!

7 years ago

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Lin C

I had a mess on my hands, 14 years worth. Optima straightened it all out for and got me a manageable payment plan.

8 years ago

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William Mountain Taylor, MI

Optima Tax relief stopped the IRS from freezing my accounts and set up a payment plan I can afford

8 years ago

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Crystal-lee Nunez Queens, NY

They took care of my tax issues right away. The Paul was reasonable and the time frame was sufficient.

2 years ago

Reply from Optima Tax Relief

Fantastic! We are so happy to hear that we were able to resolve your tax burden and get you out of collections with the IRS.

May. 20th, 2022

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Rick Froid Park Ridge, IL

Wonderful company & helpful. The process of eliminating the collection calls and threats as soon as you sign up.

2 years ago

Reply from Optima Tax Relief

Fantastic! Our company specializes in providing relief to individuals who have tax debt and making sure that they end up on the IRS’s good side!

Apr. 29th, 2022

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Verified Customer

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Garry Bridgeport, CT

I have not heard from. Any one concerning my case in awhile.

1 year ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

May. 17th, 2023

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Verified Customer

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Robert Kurtz Orland, CA

To slow. Irated by my calls. No feedback on progress

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Sep. 29th, 2022

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Verified Customer

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James Miller North Waterboro, ME

I had to answer the same questions twice.

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Sep. 22nd, 2022

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Verified Customer

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Jerry Price Cincinnati, OH

Because I'm still have not heard anything on my case

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Feb. 1st, 2022

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Verified Customer

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Stan Bluiett Atlanta, GA

Because OTR hasn't done anything, if it wasn't for Ronnie H well let's leave it there

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Dec. 14th, 2021

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Verified Customer

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Vivi Tempe, AZ

Poor communication and results after 9 months of services

3 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Sep. 7th, 2021

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Verified Customer

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Darlene Buffalo, NY

Haven't heard from them in weeks about my case

3 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 25th, 2021

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Verified Customer

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Juan Moses Lake, WA

Had a lot of problems scheduling it appointment

3 years ago

Reply from Optima Tax Relief

Hi Juan, thanks for letting us know. We're passing on that feedback.

Jun. 22nd, 2021

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Verified Customer

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Scott moore Hudson, WI

It seems there is no rush in moving the settlement along

3 years ago

Reply from Optima Tax Relief

Mr. Moore, we appreciate your feedback and we're passing it along to your team to get you assistance asap.

May. 18th, 2021

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Verified Customer

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Customer Durham, NC

All of my customer services experiences were not 3.

3 years ago

Reply from Optima Tax Relief

We hear you and we'll be passing on your feedback.

Feb. 3rd, 2021

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Verified Customer

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Steve Las Vegas, NV

Didn't do anything for me. Had to sell my house fue to covid did nothing for me.

3 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jan. 22nd, 2021

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Verified Customer

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maurice weaver

i my reason because i have to do all the work and im paying all that money

3 years ago

Reply from Optima Tax Relief

Hi Mr. Weaver, our QA team will be with you shortly to ensure you receive the best resolution possible. We want to ensure that you're as satisfied as possible with the resolution and our service!

Dec. 23rd, 2020

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Verified Customer

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Julio Rivera

Well I give them a 3, I haven't got a results yet.

3 years ago

Reply from Optima Tax Relief

Thank you for you feedback.

Nov. 25th, 2020

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Verified Customer

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Earl W Ford

Not enough updates. Should have at least monthly updates

4 years ago

Reply from Optima Tax Relief

We really appreciate that feedback and we're passing it along, Mr. Ford.

Jul. 22nd, 2020

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Verified Customer

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Raul Perez

Great service but take long to provide updates.

4 years ago

Reply from Optima Tax Relief

We hear you and thank you for providing your feedback!

May. 26th, 2020

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Verified Customer

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Rick

I have not been able to resolve my case at this time.

4 years ago

Reply from Optima Tax Relief

Hi Rick, thanks for letting us know. We will have someone reach out to you to address your concerns.

Apr. 2nd, 2020

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Verified Customer

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Jose L Loera

because for what they did to help I could contact IRS and do it my self

4 years ago

Reply from Optima Tax Relief

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 2nd, 2020

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Verified Customer

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Mark Charlotte, NC

Missed a deadline, blamed the IRS, Optima's and the IRS's records showed it was Optima's fault.

4 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. Rest assured that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients.

With that said, we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.

Feb. 26th, 2020

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Verified Customer

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Susan Meixner Simpsonville, SC

They haven't contacted me with any updates.

5 years ago

Reply from Optima Tax Relief

Hi, we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews.

One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.

Jul. 22nd, 2019

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Verified Customer

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No name Westminster, CA

Able to solve problems but some personnel are rude

5 years ago

Reply from Optima Tax Relief

We appreciate your feedback. Our success is made possible thanks to our dedicated staff – hundreds of the hardest-working tax professionals you can find – who pour their hearts and minds into helping every one of our clients, every day.

We appreciate you stating that we were able to solve your tax issues for you and bring you to a great resolution! We wish you well.

Jan. 17th, 2019

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Verified Customer

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Greg Mitchell, IN

only thing done was set up payment plan. no savings. Service was very costly with minimal results

6 years ago

Reply from Optima Tax Relief

Hi Greg, we thank you for your feedback, and emphasize that it is our priority to provide the best possible outcome for every one of our clients. We appreciate your feedback and want everyone to have a happy experience with us. To help bring additional clarity to your situation, we have expedited your case to our Quality Assurance department. One of our QA Specialists has attempted to reach out to you, but the number we have on file is not directed to you and the email we have on file is not working. Please call us at (800) 965-3192 so that we may work together to help address your concerns. Our QA Specialist will happily work with you directly to review and address the specifics involved with your case and resolution. Thank you and we look forward to speaking with you shortly.

Oct. 10th, 2018

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Verified Customer

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Joe Robinson

Expensive , I think I probably could have done it myself.

6 years ago

Reply from Optima Tax Relief

Hi Mr. Robinson, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Sep. 19th, 2018

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Verified Customer

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Me Disapointed

They took my money and did not a thing that I couldn't have directly with the IRS myself.

6 years ago

Reply from Optima Tax Relief

Thank you for sharing your feedback. We certainly want to stay in communication and work together to find a resolution that addresses your concerns. Your feedback has not gone unnoticed, as a Quality Assurance Specialist will be reaching out soon to help determine your specific needs, obtain more clarity on the situation, and ultimately help to resolve the issue. If you would like to get in touch with us at your convenience, you can always reach us at (800) 965-3192. We hope to provide additional assistance so that you ultimately have a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.

Sep. 17th, 2018

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Theresa

1 year ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Oct. 11th, 2023

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Jerry Melton Forest City, NC

They keep me informed very easy to talk to They seem to really care

1 year ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Aug. 2nd, 2023

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Bloodshoteyes Starlitsky Los Angeles, CA

Very friendly people to work with. Customer service is top notch.

1 year ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Aug. 2nd, 2023

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Shawn Washington, DC

Customer service and the response from associates was impressive.

1 year ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Jul. 26th, 2023

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Ben Marshall Claremore, OK

Very prompt and professional. They literally saved me thousands.

1 year ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Jul. 19th, 2023

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joebany carvajal Houston, TX

So far so good every representative has been friendly and helpful!!

1 year ago

Reply from Optima Tax Relief

Thank you for thinking of our team as 'friendly and helpful.' Thank you for sharing your experience!

Jun. 21st, 2023

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Michael North Las Vegas, NV

Excellent , everything was communicated clearly and was an easy process

1 year ago

Reply from Optima Tax Relief

Thank you for the compliment! We've enjoyed having you as a client.

Mar. 10th, 2023

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Fonda Robinson Baltimore, MD

Overall professional experience. They worked digitally on my case

1 year ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Feb. 1st, 2023

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Terry O'Bright Los Angeles, CA

The communication is great and they definitely know their stuff

1 year ago

Reply from Optima Tax Relief

What a compliment! Thank you for your kind words and we're happy to hear that our team was able to get you a positive outcome with the IRS.

Feb. 1st, 2023

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Bistro Filipino Glendale, CA

Very bad customer service. $295 Phase 1 fee. Unknown phase 2 fee. It can be from $900 to $60,000. Just be careful. This guy is not professional, and he screamed at me.

1 year ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 6th, 2022

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Charlie Kaiser

I think they do a good job. I think there portals need to be more friendly user.

4 years ago

Reply from Optima Tax Relief

We really appreciate that Mr. Kaiser, and we appreciate your client portal feedback.

Jul. 8th, 2020

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Johnny Shaw

The interaction between us heâ€™s always on it very professional level

4 years ago

Reply from Optima Tax Relief

Thanks Mr. Shaw!

Jul. 8th, 2020

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enrique capiro

They are very professional and keep me always aware of whats going on

4 years ago

Reply from Optima Tax Relief

Great to hear Mr. Capiro, thanks!

Jul. 8th, 2020

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Jodi Hemingway Greer, SC

Optima reached out to me in regards to my review and offered to make it right with me. I am sharing that we were willing to work out an amicable solution.

5 years ago

Reply from Optima Tax Relief

Hello, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. We were able to review your case, and we saw that you have already been working with our Quality Assurance team, and we’re happy to continue working with you until we address all of your concerns. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Sep. 20th, 2019