Name: Optima Tax Relief
Rating: 4.3

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Verified Customer

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Linda Steagall

They turned my huge tax debt into a manageable situation

6 years ago

Reply from Optima Tax Relief

Thanks Ms. Steagall, we certainly appreciate that and we wish you the best moving forward.

Dec. 20th, 2018

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Erwin Acevedo Tampa, FL

The overall experience that being hassled by the IRS, they handle everything for me.

8 months ago Edited February 7, 2024

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Feb. 7th, 2024

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Andre Cypress, TX

I like the emailed communication and, at this point, the assurance of resolving our issues with the IRS

1 year ago

Reply from Optima Tax Relief

Wow! Thank you for your kind words. We understand that owing the IRS can be extremely stressful and it makes us so happy to hear that we were able to resolve your tax burden.

Feb. 8th, 2023

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Michael

Overall I am very thankful for the help I have received. The only issue I have had is not always hearing back from someone as promised.

1 year ago

Reply from Optima Tax Relief

Owing a tax burden is tough enough! We’re happy to hear that we were able to assist you.

Jan. 25th, 2023

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Linda Jonesboro, AR

I like optimal tax relief because they will help you out anyway they can and make sure it benefits you

1 year ago

Reply from Optima Tax Relief

Amazing to hear! Our team has a passion for resolving tax debt and we are happy to hear that we were able to help you out.

Jan. 19th, 2023

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Glenn Thomas Ypsilanti, MI

Called and made an appointment, representative was to call use back, this was so I could get all the information together they needed for my case and also to have my spouse available, never did get any calls even after I called several times. Three weeks later got notification from IRS of intent to lien. These people were absolutely no help.

1 year ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Nov. 7th, 2022

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Rob McKinney Anchorage, AK

Optima has had my money for six months and has done absolutely nothing. For the past month they have asked me to upload a tax return that I paid them to prepare. When I asked for refund, they offered 15 cents on the dollar. This is the most disreputable company imaginable. Avoid at all costs.

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Apr. 6th, 2022

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Scott B Newport News, VA

This company is a total scam! They will suggest that they will work hard to resolve your tax issues and then basically do nothing for you. I did a better job myself dealing with the IRS directly. Don't trust them! Don't give them your hard earned money! Optima Tax Relief is a total rip off!

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Jan. 24th, 2022

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Kelli Abbott Damascus, MD

I decided not to proceed with Phase 2 with Optima Tax. NEVER signed papers yet a month after no contact with Optima Tax ...I was charged 999.00 on my credit card so I now havent to waste my time canceling my credit card, getting a new one and disputing the charge that I NEVER authorized!!! NOTHING BUT A SCAM!!!

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Nov. 22nd, 2021

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Matthew Pitta Santee, CA

They took my money, their app to communicate and download documents with the IRS doesn't work, and they are completely unreachable via any channel, for weeks. No response, at all. From where I sit, they are a scam. They get your payment for their services to disappear.

3 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Oct. 11th, 2021

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NoRealHelpForTaxes Fairfax, VA

High pressure tactics and fees based on your earnings regardless of what they will/will not do for you. Starts at $500 just to view your situation and then fees in the thousands. Better to get your own accountant or go with a lesser known company. Now you’ve been warned!

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 3rd, 2020

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Joshua Michael Englewood, CO

Whoever I spoke to did not have no info and told me to go to H&R block pay them then I would pay Optima another $1500 I said ok whats included in the $1500 is exact response was "I dont know all kinds of things" lol no thank you

4 years ago

Reply from Optima Tax Relief

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 21st, 2020

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Juan desales San Francisco, CA

They dealt with the IRS in my behalf and had the best outcome that could be had with my case under my circumstance

4 years ago

Reply from Optima Tax Relief

Hi Mr. Desales, we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews.

One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.

Nov. 5th, 2019

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Chuck Tuminello Springfield, LA

I never felt comfortable with the fear tactics used by this company with no time to explain the mumbo jumbo they were trying to use to confuse you more that before you called. Very sterile with no customer service skills. I would suggest using another company.

4 years ago

Reply from Optima Tax Relief

Hi, we hear you and we welcome you to call (800) 965-3192 to speak with one of our Quality Assurance Specialists whenever you are ready.

We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients, not to mention we have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.

Nov. 22nd, 2019

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Robert Newburg, PA

Over a year and nothing. I paid optima 12 000 bucks and keep giving them what they wanted once I was fed i asked for my money back they said we will give you 3,000 back i was like wtf they said have your lawyer call ours then.

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 11th, 2019

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T Hamby Copperhill, TN

Optima has contacted me out about my case and we have an agreement. I am satisfied with the out come.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Hamby, we always appreciate when our clients reach out. While we assure you our positive reviews are left by our very real and awesome clients, we take your concerns very seriously.

Our diligent team will be in touch with you shortly to address your complaints, but you are more than welcome to reach out at your convenience at (800) 965-3192, and we will be happy to speak with you.

We understand there's a lot of moving factors in resolving tax debt. There isn't an easy solution, and that's why we exist - we always aim to do right by our clients and help to work with the IRS on their behalf. We take pride in hearing the amazing feedback from our ecstatic clients, and the successes they accomplish after working with us.

It's our mission to take care of each of our clients. We hope to connect soon and look forward to a resolution to your concerns. Thank you again for the feedback.

Aug. 27th, 2019

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Stephen Mark Johnson Windsor Mill, MD

Everything started off in a positive manner. I complied with each and every instruction. Then I notified the company of my new address and telephone number. It's been a few years and I have yet to have any type of resolution. Perhaps I am part of the 3% that was unsuccessful.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Johnson, we welcome you to call (800) 965-3192 to speak with one of our Quality Assurance Specialists, whenever you are ready.

We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.

Jun. 13th, 2019

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Mychael Shymansky Lusby, MD

Today on April 12, 2019 I called optima tax relief for a consultation. The lady cut me off without hearing my case and told me to call the IRS. This is an example of poor customer service and I suggest going elsewhere. M Shymansky

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Apr. 12th, 2019

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ME Cypress, TX

They mislead my husband and made it sound like they could reduce fees and all , case workers quit case without telling you . They don’t explain themselves .. no such thing as an offer&compromise .. I know it’s my husbands own fault with his tax debt and but Optima has made it WORSE!

5 years ago

Reply from Optima Tax Relief

Thank you for reaching out. We have tried to locate you in our database using your screen name and the content of your review, but unfortunately you did not provide enough information for us to be able to identify you as a client.

We would like to state that we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a half billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have a small army of qualified tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day.

One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Mar. 27th, 2019

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Ed Bowell Daytona Beach, FL

I have been constantly yanked around by this company. Now I'm being levied by the government, which Optima was hired to get me a resolution, and never did. I have done my part they have failed me. My case manager was changed about 9 times in several years, they just strung this out forever, now I'm screwed. Don't use these incompetent people ever

5 years ago

Reply from Optima Tax Relief

Hi Mr. Bowell, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Mar. 18th, 2019

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Chris W.

They helped me and my business get right with the IRS. Made the process simple and they were with me all the way.

5 years ago

Reply from Optima Tax Relief

The process can be complicated, but we're glad we were able to make it "simple!" We are always here for you and your business - we aim to protect. Thanks for the stellar review, and we wish you well moving forward!

Dec. 26th, 2018

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Robert Curtis Fredericksburg, VA

Optima tax relief help us wi th a very bad situation. Very easy process. Very professional and polite.

6 years ago

Reply from Optima Tax Relief

Hi Mr. Curtis, we certainly appreciate it and wish you well!

Dec. 20th, 2018

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kevin kelly Huntington, NY

Let's start with the fact that we were sent another person's tax return, containing their address and social security number. It only goes down hill from there. Complete waste of time and aggravation. I will be contacting the person who's information they sent.

6 years ago

Reply from Optima Tax Relief

Hi Mr. Kelley, thank you for reaching out and we want to let you know that we take everyone’s experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Your concerns are especially important to us, and we aim to make all experiences with us a total success. We would like to state that we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you with additional steps we can take to further assist you with your case. We understand that you might prefer to speak to us at your convenience, so please feel free to give us a call at (800) 965-3192. We are ready to help resolve any and all concerns, and we look forward to speaking with you soon.

Jun. 29th, 2018

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William Pierce Los Angeles, CA

I'm very satisfied with the service that Optima tax relief provided me with solving my tax problems I would recommend them to all my friends

6 years ago

Reply from Optima Tax Relief

Hi Mr. Pierce, thank you for sharing your experience! We're thrilled that you're "very satisfied," and we were happy to have worked with you. We certainly wish you the best!

Apr. 26th, 2018

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Shannon Newport, OR

Optima worked with me with professionalism and courtesy to help me get the best results for my tax debt. Thanks Optima

6 years ago

Reply from Optima Tax Relief

Hi Ms. Shannon, we’re happy to hear you thought our team had “professionalism and courtesy,” and that we were able to provide you with the best possible results for your case. We wish you the best!

Mar. 13th, 2018

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JD

Optima Tax Relief provided wonderful customer service, and amazing results. I would highly recommend their services.

7 years ago

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Darrell Pomona, CA

The folks at optima tax relief were excellent ! They stayed on top of everything for me. they even got me money back

7 years ago

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Ron Tomlin

I had a $31,000 debt with the IRS and Optima Tax Relief settle me out for $800.00. I am totally satisfied.

7 years ago

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Donald Wood Clarksville, TN

Thorough, professional and effective. Optima helped me with a serious problem. The result was very satisfactory.

7 years ago

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mark black Newnan, GA

Optima was so helpful to me in reaching a settlement with the IRS. Great results. Very satisfactory service.

8 years ago

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Thomlyn Lovin Atlanta, GA

Optima Tax Relief did a fair job at making my tax payments manageable by negotiating a monthly payment plan with the IRS. While I appreciate this, I wish they were able to do more to reduce the amount of debt I had.

2 years ago

Reply from Optima Tax Relief

We want to thank you for choosing Optima to help you resolve your tax debt!

Jun. 29th, 2022

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Frank Rivera Lynnfield, MA

The tax specialist at Optima Tax Relief helped my wife and I through a complicated IRS audit. They negotiated a workable repayment plan.

2 years ago

Reply from Optima Tax Relief

We truly appreciate your kind words. We are so happy to hear we were able to resolve your tax burden with the IRS.

Apr. 29th, 2022

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North Florida Wildliife Center Tallahassee, FL

Cried happy tears after finding this service. Owing back taxes is a huge stress and glad this company exists to help ease that

2 years ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation. We appreciate you sharing your experience.

Mar. 1st, 2022

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Erinmarie Xian Seffner, FL

Anytime someone can help maximize tax refunds and what write offs you are eligible for is a win in my book and thats what they did.

2 years ago

Reply from Optima Tax Relief

Fantastic! We are overjoyed to hear that we were not only able to resolve your tax debt but also get you a refund with the IRS! Thanks for sharing.

Nov. 10th, 2021

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Karaya Las Vegas, NV

Very professional, they did awesome with my case and helped me reduce my bill. I have absolutely nothing bad to say. They’re great!

2 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that we were able to get you a tax reduction. We wish you well moving forward!

Nov. 9th, 2021

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Hale Mobile, AL

I liked there prompt initial responce. I DID NOT LIKE THERE FOLLOW UP.

1 year ago Edited October 11, 2023

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Oct. 11th, 2023

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Verified Customer

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Tabitha LA

Very friendly and helpful, but it seems it takes long

1 year ago

Reply from Optima Tax Relief

Thank you for thinking of our team as 'friendly and helpful.' Each case we work on is unique and may require additional time. We appreciate your feedback and wish you well!

Jul. 6th, 2023

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Hannah L Mech Watkinsville, GA

Good customer service ,friendly ,good experience.

2 years ago

Reply from Optima Tax Relief

We appreciate your positive review. Our team of tax professionals is trained to address any questions or concerns any of our clients have!

Oct. 27th, 2022

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Verified Customer

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Richard Nahrwold Fort Wayne, IN

Everything seems to be stalled, have not received info fr IRS

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Oct. 27th, 2022

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Trisha Farley Columbus, GA

Very professional and prompt. Also they are very thorough.

2 years ago

Reply from Optima Tax Relief

Amazing to hear! Our team makes it their mission to ensure that each of our client's questions and concerns has been addressed.

Sep. 29th, 2022

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Verified Customer

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Jean Barbee Fayetteville, AR

Was hired to eliminate or reduce a debt but instead all they offered me was a pay back contract

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Oct. 10th, 2022

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Verified Customer

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Jeffrey J Reidman Plain City, OH

It is very sterile process with no interaction with the client.

2 years ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Sep. 22nd, 2022

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Verified Customer

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Kay Perez New Port Richey, FL

Not much communication, a lot more work on my part than expected.

2 years ago

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Sep. 22nd, 2022

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Charles Thomas Glen Gardner, NJ

Incomplete and infrequent communication. Slow request response.

2 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Sep. 22nd, 2022

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Chris Adkins Logan, UT

A number of people are very condescending. I have also been told one thing and find out later it's not true

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Apr. 28th, 2022

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Verified Customer

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Kevin Henry

Great services, showed up on time and very professional

2 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Apr. 14th, 2022

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Len Oro Valley, AZ

Very helpful in explaining everything and helping

2 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Mar. 22nd, 2022

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Darrell Anderson Mc Leansville, NC

Professional, really good customer service and experienced

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our staff as “professional and experienced .” We are happy to have been able to resolve your tax burden!

Mar. 10th, 2022

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Verified Customer

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Carlos Renard Anderson Houston, TX

Immediately response and great customer service.

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

Mar. 10th, 2022

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Charles gaubold Cape Girardeau, MO

It's is professional with the way they handle themselves

2 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional." We're thrilled to hear you've had such a positive experience with us.

Dec. 14th, 2021