Name: Optima Tax Relief
Rating: 4.3

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Verified Customer

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Frank Sanchez Cresco, PA

held off IRS until an agreement could be reached

2 years ago

Reply from Optima Tax Relief

Amazing! We're glad to hear that we were able to get you compliant and protected from any IRS action.

Dec. 14th, 2021

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Stephen Garrison Sun City, CA

Could have paid the IRS directly, and saved a lot of money that resulted in the same outcome‚Ä¶

2 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Dec. 14th, 2021

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Gary Bristlin Mount Gay, WV

They did nothing but collect 4000.00 dollars for optima. They did not get any reduction whatsoever!!

2 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Dec. 7th, 2021

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Joe Fort Myers, FL

Was detailed on the process...but too expensive to use

2 years ago

Reply from Optima Tax Relief

We appreciate the time you took to leave a review!

Dec. 7th, 2021

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Mr. Fred D. Saltzman Nanuet, NY

Information on needed information is not forthcoming.

3 years ago

Reply from Optima Tax Relief

Thank you for taking the time to leave us a review!

Oct. 6th, 2021

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Verified Customer

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Valerie Augusta, GA

Representative are really helpful and patient

3 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "helpful and patient." We wish you well!

Oct. 6th, 2021

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Jay Smith Wills Point, TX

Lack of communication on the progress of our case.

3 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time. Please feel free to give us a call at (800) 965-3192 if you have any questions or concerns.

Sep. 27th, 2021

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James Vicksburg, MS

Client Portal is the best. No rush on paperwork

3 years ago

Reply from Optima Tax Relief

Thank you for your positive review! We're so happy our client portal was helpful

Sep. 21st, 2021

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Rachel

0

3 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Thank you for the positive review. We wish you well!

Sep. 7th, 2021

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Christopher Hill Saint Petersburg, FL

It has been a much longer process than anticipated

3 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Aug. 25th, 2021

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Wava Johnson

Could improve on customer service and responsiveness.

3 years ago

Reply from Optima Tax Relief

Thank you for the feedback, we're going to learn and grow from it!

Dec. 23rd, 2020

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Lora

Way different than the commercial. Not that great as I expected!

3 years ago

Reply from Optima Tax Relief

We appreciate your feedback, Lora.

Nov. 17th, 2020

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Patrick Cronin

Very slow in responding to emails. Sometimes request same forms twice

3 years ago

Reply from Optima Tax Relief

Thanks for your feedback, Mr. Cronin! We're passing this along to the team.

Nov. 17th, 2020

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John Taxpayer

Good job so far; still have work to do on a settlement

4 years ago

Reply from Optima Tax Relief

Happy to hear it, thanks for writing in.

Nov. 3rd, 2020

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Hartley Abraham

They were very efficient Very good customer service

4 years ago

Reply from Optima Tax Relief

Thank you for the feedback, and for working with us!

Sep. 25th, 2020

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Mary Rita Vasquez Houston, TX

Very poor communication . None of my questions were answered for months until I informed I was going to contact the CEO

4 years ago

Reply from Optima Tax Relief

Hi Ms. Vasquez, thank you for reaching out and we want to let you know that we take everyone's experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. A dedicated member of our team has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. We believe our clients have the right to "be treated like an individual, not a number," and we plan to commit to these actions in our follow up call with you. Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Aug. 18th, 2020

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Robert

We have collectively put me back together

4 years ago

Reply from Optima Tax Relief

Great, thanks Robert!

Jul. 22nd, 2020

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Kimberley Hallemann Florissant, MO

Very informative, but still waiting on resolution information and next step

4 years ago

Reply from Optima Tax Relief

Great to hear! If you run into any issues be sure to reach out to us on our social media!

Jul. 1st, 2020

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larry w ford Riverdale, GA

very informative regarding the process and assistance

4 years ago

Reply from Optima Tax Relief

It's so important to us that our clients understand the process completely and that we can help them resolve their tax debt to the best of our ability. Thank you for working with us and enjoy your results!

Jun. 23rd, 2020

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Gayle Morris Austin, TX

Very good service and concern for my taxes

4 years ago

Reply from Optima Tax Relief

Hi Mr. Morris - we appreciate your feedback tremendously. Thank you!

Jun. 3rd, 2020

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Darryl Costlow

I have a client for over two years and still have no resolution

4 years ago

Reply from Optima Tax Relief

We have received your feedback Mr. Costlow, and will be in touch shortly.

May. 26th, 2020

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Julie Childers Dallas, GA

Each interaction has been professional and courteous.

4 years ago

Reply from Optima Tax Relief

Thanks Ms. Childers! We appreciate that.

May. 5th, 2020

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Robert Conway Las Vegas, NV

I payed more money for you’re service then what I owe the irs

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback, Mr. Conway.

Apr. 28th, 2020

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Johnniemae Campbell New York, NY

They didn't help me @ all after all money I put out I should've pay the irs on my own

4 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. Rest assured that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients.

With that said, we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.

We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.

Apr. 7th, 2020

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Verified Customer

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Marvin Lashley Chesapeake, VA

They take the time to listen and convey the best info

4 years ago

Reply from Optima Tax Relief

Absolutely, thank you Mr. Lashley!

Feb. 14th, 2020

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george

great people very easy to work with,helped a lot,

4 years ago

Reply from Optima Tax Relief

George, thank you, we sincerely enjoy working with you and have appreciated helping earn you an incredible settlement.

Jan. 9th, 2020

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David M. Cole

Company is not really clear from the beginning on what the costs would be and what you actually get for the price

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jan. 9th, 2020

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Jeff

I feel I'm am not getting the information I need to make decisions

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 10th, 2019

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King

They try to explain in simple ways so you can understand.

4 years ago

Reply from Optima Tax Relief

So glad to hear it!

Dec. 10th, 2019

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Ronald Quirindongo Tampa, FL

I was promised documentation of my case in writing by mail, and nothing yet.

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 3rd, 2019

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Verified Customer

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D Green

Efficient / fast/ trustworthy /Appointments on time /Caring

4 years ago

Reply from Optima Tax Relief

So happy to hear that Mr. Green! Thank you.

Nov. 19th, 2019

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charles

They have been up front and helpful and have been prompt.

4 years ago

Reply from Optima Tax Relief

Thank you Charles! We appreciate it.

Nov. 15th, 2019

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Tom eldridge Winter Garden, FL

Did a fast job on my taxes but didn't get me a good deal

5 years ago

Reply from Optima Tax Relief

Thank you for your feedback, Mr. Eldridge.

Aug. 19th, 2019

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Bob

Failure to manage expectations of client; overly optimistic; too many switched optima acct rep relationships

5 years ago

Reply from Optima Tax Relief

Any time we receive feedback, we strive to learn from the situation for our own improvement but also to see if there's anything that can still be done to fix it. We have attempted to locate you in our system, but we were unable to find "Bob". We would appreciate the opportunity to speak with you directly to come to an amicable resolve. In order to locate your file, we would need to be provided with some additional info; such as, the name or email address that is on your file with us. If you feel uncomfortable giving out your info, you can call our customer service line at (800) 536-0734 and ask to be transferred to our Quality Assurance Department. One of our QA Specialists will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around. Thank you.

Feb. 28th, 2019

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Duane Columbia, MD

Very helpful and took care of everything

5 years ago

Reply from Optima Tax Relief

Thanks for the stellar feedback. We were happy to work with you on your case! Have a great day.

Jan. 17th, 2019

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Dr. Raymond Wilmington, DE

They got me major relief. Customer service was wanting.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Raymond, thanks for the feedback. It's great to hear that our team and services were able to provide you with "major relief." We wish you the best moving forward!

Dec. 20th, 2018

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Tax payer Monroe, MI

Saved me thousands. Highly recommended.

5 years ago

Reply from Optima Tax Relief

It's great to hear that you saved "thousands" through us. Thanks for the recommendation - we appreciate it and you!

Dec. 20th, 2018

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Anthony Baker Glen Burnie, MD

I truly liked the responses to my questions and prompt customer service.

10 months ago

Reply from Optima Tax Relief

Amazing to hear! Our team makes it their mission to ensure that each of our client's questions and concerns has been addressed.

Jan. 2nd, 2024

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Bobby Jennings Decatur, GA

The discussion to help me resolve my outstanding debt with the IRS has gotten off to a great start.

1 year ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Oct. 4th, 2023

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Christopher

So far I feel very fortunate and comfortable knowing that my tax returns are being figured out

1 year ago

Reply from Optima Tax Relief

Owing taxes to the IRS is a nightmare! We are happy to hear we are able to assist you with your tax situation.

Jul. 21st, 2023

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Elaine Memphis, TN

I like when Ms. Jessica took her time to explain to me what was needed and why it was needed.

1 year ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

May. 17th, 2023

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Henry Lorang Shelton, WA

Optima tax relief set up a reasonable payment agreement for me with the IRS. They were not able to get my overall balance reduced.

1 year ago Edited January 10, 2024

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Mar. 8th, 2023

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Pamela Louisville, KY

Optima up to this point have been very helpful and keep me up to date on my progress

1 year ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Mar. 1st, 2023

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Gene Mantua, NJ

Jessica was amazing help me out explain to me what I needed to have done great company

1 year ago

Reply from Optima Tax Relief

Happy to hear that our team of tax professionals was able to assist you and resolve your tax burden!

Feb. 22nd, 2023

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Dane Brooks

I enjoy the communication and follow up from my company representative, Malissa

1 year ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Feb. 22nd, 2023

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Antonio Da Costa Orlando, FL

I like the way this company work all the person involved do a beautiful job Thanks

1 year ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

Feb. 22nd, 2023

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Don V Miami, FL

Overall, a very positive experience so far. Awaiting final report on tax savings.

1 year ago

Reply from Optima Tax Relief

Happy to hear that our team of tax professionals was able to assist you!

Jan. 25th, 2023

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Jorge

So far so good we’re not finished yet waiting on resolution department bug satisfied so far

1 year ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Jan. 19th, 2023

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Mary LoConte Humble, TX

They were horrible after paying them for a year I requested a refund because they didnt fufill there end. They gave me back $700 and I am at ground 0 again and out of thousands of dollars.

3 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 8th, 2021

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Robert Hettenbach Altamonte Springs, FL

I feel like ive been scammed at first during the investigation phase could get a prompt return phone call during the tax prep phase i dont get a return phone or a status update untill i spoke with a supervisor

3 years ago

Reply from Optima Tax Relief

Mr. Hettenbach, thanks for sharing your feedback.

We want assure you that we strive to provide the highest quality of customer service, as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you.

If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Dec. 18th, 2020