Name: Optima Tax Relief
Rating: 3.8

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Verified Customer

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Arthur Nunn Roanoke, VA

I was on a payment plan but I fell for the sales pitch that Optima could remove liens and eliminate some/all of the penalties and interest. After a very long time with more penalties and interest added on, all Optima did for me was to put me back on another payment plan. I now owe more money to the IRS than I did when I started with Optima and I wasted $7000+ in fees paid to Optima.

3 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Mar. 22nd, 2022

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Randy Van Kampen North Las Vegas, NV

Helping me with IRS THOUGHT it was going to be a ruff experience.But turned very smooth.lm very satisfied with out come.

3 years ago

Reply from Optima Tax Relief

Owing the IRS can be scary! We are happy to hear that we were able to file your taxes and keep you out of collections. Thanks for sharing!

Mar. 10th, 2022

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Fidel Montanez Charlotte, NC

Because they keep it simple to where you understand step-by-step the process and they make you feel like they care about your tax problems

3 years ago

Reply from Optima Tax Relief

Amazing to hear! We make it our mission to address all our client’s concerns and ensure they understand every step of our process.

Mar. 10th, 2022

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Alan Ceres, CA

I personally had a great outcome with Optma Tax work results. I am sure I couldn't have done this without their protection.

3 years ago

Reply from Optima Tax Relief

Owing a tax burden is tough enough! We’re happy to hear that we were able to assist you.

Feb. 9th, 2022

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Jeff Speer Hill AFB, UT

The process was easy and in a timely manner. Customer service is excellent and appreciated since it is hard to find that anymore.

3 years ago

Reply from Optima Tax Relief

Thank you for choosing Optima to assist you with your tax needs! We wish you well moving forward.

Feb. 1st, 2022

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Verified Customer

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Rene Knight Hayward, CA

Every transaction was handled very professionally & a lot of attention was paid to details. I felt very well represented.

3 years ago

Reply from Optima Tax Relief

We are so glad to hear that our team of tax professionals was able to answer all your questions and resolve your tax burden! We wish you well.

Jan. 25th, 2022

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Yvette Joned Los Angeles, CA

They were very professional, helpful to clients cases ,knowledge about taxes in areas I will refer my family and friends

3 years ago

Reply from Optima Tax Relief

We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Jan. 25th, 2022

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Bill Colyer Gilbert, AZ

2 months after starting the progam the IRS began Garnishment. it has been 3 months and the IRS is still taking all of my paychecks, they are very slow to respond and communication and customer serviece are non existant.

3 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Dec. 29th, 2021

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Angela Weaver Jackson, GA

I gave a ( because they helped me out a lot with my tax debt and they call you back when you ask them to and they are very friendly

3 years ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.

Dec. 21st, 2021

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Denise Anderson Glendale Heights, IL

They did all the work with the irs and kept me informed most of the time. The people were very nice and pleasant to me and they were very good.

3 years ago

Reply from Optima Tax Relief

Fantastic to hear! We're happy to hear that our team was able to answer all your questions and resolve your tax burden.

Dec. 21st, 2021

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Verified Customer

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Martin Morales Irving, TX

Friendly representatives, easy to do and complete task requested and their service was prompt and results were fairly quick.

3 years ago

Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Dec. 7th, 2021

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Reginald Garrick Hopkins, SC

The only problem was forms were mishandled with important information. Which was mixed up in processing. Which was correct with dealing with by way of emailing directly.

3 years ago

Reply from Optima Tax Relief

We appreciate your feedback! Thank you for taking the time to leave a review.

Dec. 7th, 2021

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Mark Francis Laguna Beach, CA

Horrible communication and incredibly slow. It's been 9 months since I started and my case is still not resolved. They have been having phone system problems and I haven't been able to reach anyone for 6-8 weeks. All in all I'm very disappointed with Optima at this point in the process.

4 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Nov. 16th, 2021

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Sylvia sauceda Spring, TX

The app makes it easy to send documents get questions answered and or get in contact with a representative when you want to speak to someone.

4 years ago

Reply from Optima Tax Relief

Fantastic to hear! We are happy to hear that you have had such a positive experience with our app and servicing team.

Nov. 16th, 2021

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Glenn Hayes Novi, MI

Excellent services and results oriented. They make to give you timely and thorough communications about the status of your case.

4 years ago

Reply from Optima Tax Relief

We appreciate your positive review. Our team of tax professionals is trained to address any questions or concerns any of our clients have!

Nov. 8th, 2021

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Bernard Hayes Fayetteville, NC

I have been informed of the events happening with my case. They have been more than patient with me providing needed information to them.

4 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Nov. 8th, 2021

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Nyree Telfer Bronx, NY

Service is quick and thorough. Representatives are very knowledgeable and willing to work with you to get the best resolution

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "knowledgeable." We make it our mission to get people out of collections and compliant with the IRS!

Oct. 6th, 2021

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Charita Las Vegas, NV

Lisa L. My direct contact person. She explained everything to me and she was always available for me when I had questions.

4 years ago

Reply from Optima Tax Relief

We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff.

Sep. 7th, 2021

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David Brown Wilmington, NC

So far they have that rating with preparing my past taxes, could change with the IRS decision and how much they fight for me

4 years ago

Reply from Optima Tax Relief

Thank you for the positive review!

Sep. 7th, 2021

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Randy Keltner Marionville, MO

They are willing to explain the important things and are willing to explain things that I don’t understand and give timely updates

4 years ago

Reply from Optima Tax Relief

We appreciate the time you took out of your day to leave this fantastic review!

Aug. 25th, 2021

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Glenn Jones Locust Grove, GA

The support and advise I recieved. The representive that worked with me was very knowledgeable when it comes to taxes information!

4 years ago

Reply from Optima Tax Relief

Amazing to hear! Our team has a passion for resolving tax debt and we are happy to hear that we were able to help you out.

Aug. 25th, 2021

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Geneva Bell Camden, NJ

Just how quick they worked on things and they make sure I knew what was going on with my taxes and who was in charge of my case

4 years ago

Reply from Optima Tax Relief

We're glad you are satisfied with your results! Thank you!

Jul. 21st, 2021

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Nathan garcia Fort Worth, TX

Because of optima dragging my case out for 3 long unnecessary years with no progress im now in worse shape with the irs than when I came to them in 2018 now the irs has filed a lien on my home and now i have had to come out of pocket to pay a tax attorney to help me with my situation big waste of time and money dealing with this company there should be a lawsuit against this company thanks for nothing optima you scammed me and many others out of money and empty promises.

4 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Hi! We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Jun. 22nd, 2021

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Kerry A Taylor Baton Rouge, LA

They are very good at what they do If they kept me informed whenever they were done and they helped me to understand what they was going oval with me

4 years ago

Reply from Optima Tax Relief

We're so happy to hear that; thank you for the feedback!

Jun. 17th, 2021

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Verified Customer

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David A. Pruitt Lexington, KY

Optima Tax Relief exemplified professionalism & efficiency. The processes were adequately explained & then executed. The guidance was beyond belief!

4 years ago

Reply from Optima Tax Relief

Wow, thank you for the kudos! We're passing on your kind feedback to the team.

Jun. 10th, 2021

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James Fells Lakeland, FL

Tax process knowledge..Also you all know how to make the sun shine, when I know it's cloudy and storming outside..so Thanks for that..Smile

4 years ago

Reply from Optima Tax Relief

thank you Mr. Fells! We love to see our clients smile.

Jun. 10th, 2021

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Michael Dauzat Metairie, LA

Great communication. Felt like they really cared about my concerns. Everyone I talked to and felt with was kind and understanding.

4 years ago

Reply from Optima Tax Relief

That's excellent to hear. We truly do care about your concerns and we're glad to have helped!

Jun. 10th, 2021

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Joan Relos Antioch, CA

Everyone I dealt with is kind, very understanding and communication is key. If I had any questions the client portal was very helpful to use.

4 years ago

Reply from Optima Tax Relief

That's fantastic to hear Ms. Relos. It's so important to us that you have a great experience.

May. 24th, 2021

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DeVennis Brown Kansas City, MO

I went to these guys for help with my tax problems and they have exceeded my expectations, I would recommend them for all your tax help needs.

4 years ago

Reply from Optima Tax Relief

Thank you for the outstanding feedback!

May. 24th, 2021

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Jason Krompier Saugerties, NY

They corrected several of my returns, very professional and available for questions and status of my appeal for a reduction in my tax obligation.

4 years ago

Reply from Optima Tax Relief

We're so glad to hear that - we are proud to bring you an excellent resolution!

May. 18th, 2021

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Marcellus Duke Garland, TX

The team members are knowledgable, patient and responsive. Each team has communicated well throughout the entire process.

4 years ago

Reply from Optima Tax Relief

Thank you - client service is everything to us, so we ensure each client is getting a phenomenal service experience. We appreciate that you took the time to share your thoughts with us!

Mar. 1st, 2021

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Beverly Lohr Summit, MS

They are very helpful and courtesy. Anytime I call and ask a question they throughly answer. Im never left in the dark.

4 years ago

Reply from Optima Tax Relief

We certainly appreciate it Ms. Lohr! We'll always be available to help you!

Feb. 3rd, 2021

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Jeff Anderson Aliso Viejo, CA

Communication was not always good. Lack of communications and delays resulted in a significant fine from the state for a year that they owed me a refund. No guidance to secure an extension of time and no response to state when I was told that would happen

4 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jan. 22nd, 2021

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Sandra Burnette Bristol, TN

They are goodwoth communication-always being helpful and knowledgeable. Everyone I have spoke with is quick to help me with questions.

4 years ago

Reply from Optima Tax Relief

So glad to hear it Ms. Burnette, thank you. We pride ourselves on our excellent client communication!

Jan. 22nd, 2021

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KELLY Topeka, KS

Overall you did a fantastic job! It was a slow start on both parties. However was we got on the same page it went very well.

4 years ago

Reply from Optima Tax Relief

Thrilled to hear it Kelly, and we appreciate the honest feedback.

Jan. 22nd, 2021

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ROGER D WOODARD Los Angeles, CA

At point everything seems great . I DON'T HAVE THE FINISH PRODUCT . Why ask me these questions when i don't any not complete

4 years ago

Reply from Optima Tax Relief

We'll continue to keep you informed on your case, Mr. Woodard! Thank you for the feedback.

Jan. 4th, 2021

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Yusuf Abdul Haadee Salaam

Timely....accurate and polite. They took time to help me understand IRS process and how important it was to get things done.

4 years ago

Reply from Optima Tax Relief

So happy to hear your positive feedback. Glad you had an excellent experience!

Dec. 23rd, 2020

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Peri Suzanne Hamilton

prompt and thorough. keep you updated as to progress with IRS. The website portal is very convenient for downloading and transmitting requested documents.

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Hamilton! We're happy to hear that. We designed the portal with our clients in mind.

Dec. 3rd, 2020

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MARVA DIXON

Very efficient with positive customer service skills and communication skills that don't send a condescending message .

5 years ago

Reply from Optima Tax Relief

We appreciate that Ms. Dixon. We only treat our clients with kindness!

Nov. 24th, 2020

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Kimberly Paige

Friendly thorough i have never participated in a service like this, and they made things go so smoothly and are so polite

5 years ago

Reply from Optima Tax Relief

Oh, so great to hear Ms. Paige. We appreciate your kind words and we're happy to continue bringing you an excellent service.

Nov. 17th, 2020

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William Daniel

They are quick and precise about what they can and can't do. They don't waist your time and they do exactly what they say they are doing for you.

5 years ago

Reply from Optima Tax Relief

Thanks Mr. Daniel - we give our word to our clients and we get them the best resolution possible.

Nov. 17th, 2020

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Paul Kiingi

The understand the full scope of the IRS tax engagement and the system is designed to take out the obvious stress to enable the best outcomes.

5 years ago

Reply from Optima Tax Relief

Thanks Mr. Kiingi!

Nov. 3rd, 2020

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Jason Hall

Yr an amazing company took very good care of me answered all my questions and walked me through every step of the process and what to expect

5 years ago

Reply from Optima Tax Relief

We take great care of all of our clients! Thank you for sharing. You are valued and we're glad you're thrilled with your resolution.

Oct. 20th, 2020

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Glenna Reed

Very nice and educational, they made me feel at ease that I called them and they are handling my case...It's not over yet , but so far so good

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Reed!

Oct. 6th, 2020

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Stephanie Whetstine

They are very supportive. They answers your questions. They are there when you need them. I would recommend family and friends to Optima tax relief

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Whetstine, it's our pleasure to help our amazing clients.

Sep. 25th, 2020

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Sandy Seibert

We have had 2 appointment where we wereppose to have a meeting but both times they never called until hours after our appointments. Have sent a few emails asking if anything else is needed but have not received email back to what is still pending .

5 years ago

Reply from Optima Tax Relief

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Sep. 25th, 2020

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Ernestine Wells

Because they is good and very fast they give you quality Information they price was just right I'm happy and I'm glad I went with Optima

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Wells, that means a lot to us!

Sep. 23rd, 2020

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Sharon Smith

So very helpful & nice. Always there when I needed a question answered. Guided me along the whole process with clarity & kindness

5 years ago

Reply from Optima Tax Relief

Of course, thanks Ms. Smith! It is a pleasure to work with our clients and get them the outcome they deserve.

Sep. 23rd, 2020

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Vera

Very informative and professional. Answered all questions when asked not matter how many times. Call backs were very prompt.

5 years ago

Reply from Optima Tax Relief

So happy to hear it. Thank you for the kind feedback.

Sep. 23rd, 2020

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Gregory Posey

They have given us piece of mind knowing they are handling our taxes professionally ! They update you every step of the way and are very polite !

5 years ago

Reply from Optima Tax Relief

Fantastic to hear, Mr. Posey. Thank you for taking the time to share your experience with us!

Sep. 16th, 2020