Name: Optima Tax Relief
Rating: 3.8

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Verified Customer

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Catherine M. Baker Midway, GA

I would graciously recommend Optima Tax to anyone. They resolved my issue with IRS with an installment agreement that I am comfortable with.

5 years ago

Reply from Optima Tax Relief

We appreciate your kindness and we hope you're celebrating that resolution!

Aug. 18th, 2020

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Verified Customer

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Cynthia Blackwell Upper Darby, PA

They help me when I need help I am thankful for help the staff is hard to get to reach but when they finally decide to call me they help me

5 years ago

Reply from Optima Tax Relief

We're so happy to have helped you Ms. Blackwell, thank you!

Aug. 18th, 2020

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Verified Customer

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Alfredo

I had the best attention from my audit, and the professional, Daniel and his assistant Vanessa, gave me a very attentive and professional treatment.

5 years ago

Reply from Optima Tax Relief

Thank you for giving a shout out to some of our awesome team! We appreciate it.

Jul. 28th, 2020

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Verified Customer

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Rochelle Smith

Excellent customer service. I wasn't really sure what to expect but Optina Tax made me very comfortable Znf explained everything step by step.

5 years ago

Reply from Optima Tax Relief

Thanks for working with us, Ms. Smith, and we're glad we were able to provide you an amazing tax resolution experience!

Jul. 28th, 2020

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Verified Customer

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Diane

Great people to work with and they return phone calls quickly.I have had my mind put at easy with the help of the staff at Optima Tax Relief.

5 years ago

Reply from Optima Tax Relief

That's wonderful to hear, thanks Diane!

Jul. 22nd, 2020

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Verified Customer

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Margaret La Mesa, CA

Very courteous ,prompt . They always pick up the phone and deal with matters on hand promply make you feel like you can trust them

5 years ago

Reply from Optima Tax Relief

We hear you, Margaret! That's why we have such a great response time. Glad you enjoyed working with us.

Jun. 23rd, 2020

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Felix Vigil Chimayo, NM

They were professional on how they would explain everything to me Robert O was very helpful all that help me were very good

5 years ago

Reply from Optima Tax Relief

It's so good to hear that from you, Mr. Vigil! We know that tax debt can be a difficult situation so it's important for us to take great care of our clients. Thanks again.

Jun. 23rd, 2020

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Verified Customer

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Vicki Johnson Cincinnati, OH

Efficient and non judgemental. Very understanding when it came to my budget. Offered great payment plans for legal fees.

5 years ago

Reply from Optima Tax Relief

So glad to hear it, Ms. Johnson! Thanks for working with us.

Jun. 23rd, 2020

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Verified Customer

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JOHN E JONES Bessemer, AL

The tax professionals are courteous and very knowledgeable. They worked within my best interest and relieved me of my pressures.

5 years ago

Reply from Optima Tax Relief

Thanks for sharing, Mr. Jones. We'll pass on the kind words to our hard-working team!

Jun. 23rd, 2020

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Verified Customer

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Anika Owens

Expectation was set and accomplished and I’m grateful for the tax relief my team was able to provide in a timely manner.

5 years ago

Reply from Optima Tax Relief

Thank you for the kind words Ms. Owens!

May. 26th, 2020

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Verified Customer

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Carl Montalbano

Professional results orientated They are super responsive to inquiries and totally non judgmental. They are prompt when responding to questions

5 years ago

Reply from Optima Tax Relief

We appreciate that! Thank you for the feedback Mr. Montalbano, please enjoy your results!

May. 27th, 2020

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Verified Customer

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Gloria

The people at optima made me feel better about my tax resolution. They explained how important it was for me to follow up with my advisor.

5 years ago

Reply from Optima Tax Relief

Thank you Gloria! Please enjoy your resolution!

May. 20th, 2020

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Verified Customer

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Kirsten Andresen Bothell, WA

Professional, efficient, helpful. While I haven’t received my final arrangement yet, so far the experience has been great.

5 years ago

Reply from Optima Tax Relief

Thank you Ms. Anderson! We're glad to have provided you with such an excellent experience.

May. 11th, 2020

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Verified Customer

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Michael Redden Braggadocio, MO

Diligent and way to work with. Philip P was amazing! Kind and informative,always available for discussion with prompt advice and information.

5 years ago

Reply from Optima Tax Relief

It is so important for our clients to receive an excellent resolution from the IRS, so we work hard on your behalf to deliver the excellent service you expect. Thank you Mr. Redden!

May. 12th, 2020

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Verified Customer

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Wesley Gilliland Simpsonville, SC

Optima so far has done exactly what I was told the could do and are pending my resolution but have kept me updated all the way

5 years ago

Reply from Optima Tax Relief

That's fantastic to hear Mr. Gilliland! We've enjoyed working with you tremendously.

Apr. 28th, 2020

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Verified Customer

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omar bowers Seminole, FL

my back taxes were a mess Optima has helped me get on the right track to get the best liability results for my late taxes. Thank you Optima

5 years ago

Reply from Optima Tax Relief

We love hearing that our clients are thrilled to have their taxes in order and to be in good standing with the IRS again! Enjoy your resolution!

Apr. 9th, 2020

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Verified Customer

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Curtis Walter

Their responsiveness, they have answered my questions to my satisfaction. My final evaluation relies on the outcome of my tax issues.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Walter, thanks for reaching out. We hope to give you incredible results!

Apr. 2nd, 2020

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Verified Customer

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James Barker

Professional, fast, polite! These folks provide the three things I look for in business. Thanks Optima, I appreciate your efforts and results!

5 years ago

Reply from Optima Tax Relief

That's excellent to hear Mr. Barker! We are proud to have incredible results for our clients!

Mar. 20th, 2020

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Marie Ramos

I contracted Optima in October of 2018. I provided requested documents> I paid Optima $18,000 as per our contract. I received a notice from my employer that the IRS is now garnishing $20,000 from my wages. OPTIMA DROPPED THE BALL! For 18 months nothing was done on my case.I had to hire a tax attorney to deal with the IRS. I am seeking a total refund from OPTIMA TAX RELIEF.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Ramos, thank you for reaching out and we want to let you know that we take everyone's experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients.

Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. A dedicated member of our team has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. We believe our clients have the right to "be treated like an individual, not a number," and we plan to commit to these actions in our follow up call with you. Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Mar. 17th, 2020

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Verified Customer

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Lemar A Perez

Has been able to stop the government, now I am waiting for the final out come of the negotiation phase. I wish this is over soon

5 years ago

Reply from Optima Tax Relief

Thanks Mr. Perez!

Jun. 17th, 2020

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Verified Customer

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Anglean Hubbard

This company is a rip off they they have you talk to someone and have you thinking that they can help you out but once you once they get your money and I leave you out to dry I talk to someone named Jenny J and she assured me that I would have to pay the whole $12,000 but come to find out they took all my tax $8100 and I still owed IRS $5197 they didn’t call me back after I did a bad review to tell me that they can work something out with me

5 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Mar. 9th, 2020

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Verified Customer

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Leif C Freemam

Very professional and helpful. I am currently still undergoing the process, but I have very pleased with the services so far.

5 years ago

Reply from Optima Tax Relief

We're proud to have helped, thank you! We know you're going to get an incredible resolution at the end of this process!

Mar. 10th, 2020

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Verified Customer

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Eva Morris

I like professional direct approach.Optima team members provide easy to follow instructions. They respond quickly to my questions.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Morris, thank you for that feedback. We value your thoughts and will always be here for any questions or assistance you might have!

Mar. 4th, 2020

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Angelique Early Philadelphia, PA

Since day 1 everyone working with me has been so nice, friendly and professional. I never have to wait to speak to anyone & my team is all that.

5 years ago

Reply from Optima Tax Relief

That's what we love to hear! We prioritize our clients first above everything, so their experience is the most important.

Feb. 26th, 2020

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Scott

They did what they said they'd do. Sometimes it was hard to get ahold of me because of my work. They stayed with me till it was done

5 years ago

Reply from Optima Tax Relief

We are committed to open and thorough communication with our clients, so we're glad you found that to be your experience!

Dec. 10th, 2019

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Verified Customer

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Sourendra Raut

Optima tax relief has been very professional and knowledgable and has been effective at managing my tax issues without much difficulty.

6 years ago

Reply from Optima Tax Relief

So glad to hear that! It's a priority for us that you're well taken care of, so thank you for sharing and being so patient throughout the process.

Nov. 19th, 2019

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Lane Inglish

Excellent hands on approach; Marcel A is in close contact with me. However, items that I mail in have a lag time; I get calls that I didn't turn items in when i had.

6 years ago

Reply from Optima Tax Relief

We take a proactive approach with all our clients, because we know how urgent each case is. We appreciate the feedback!

Nov. 15th, 2019

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Verified Customer

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Margaret Hryniuk

I have found Optima Tax Relief to be a very professional and caring company. From my first phone call until today I have been treated with respect.

6 years ago

Reply from Optima Tax Relief

We truly do care about our clients, Ms. Hryniuk, so thank you for sharing. We are proud of how we treat our clients with respect and care.

Nov. 5th, 2019

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Joseph Palacios Houston, TX

Because thy are A1 tax specialist. The process is easy, the reps are friendly. This is one product I would recommend to others

6 years ago

Reply from Optima Tax Relief

Happy to have worked with you, Mr. Palacios! Thanks for being a great client.

Oct. 22nd, 2019

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Verified Customer

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Danny M. Cox San Francisco, CA

Great work, Saved me 97% off of my tax bill, I would recommend Optima Tax Relief to any and every one that might have IRS Tax Issues.

6 years ago

Reply from Optima Tax Relief

That's truly incredible Mr. Cox! We are so thrilled to have helped you achieve such big savings.

Oct. 8th, 2019

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Margie

Each person I spoke with was cordial and knowledgeable. They walked me through the process and created a successful resolution.

6 years ago

Reply from Optima Tax Relief

Happy to hear it, Margie! Our tax pros are the best in the biz and have years of experience! We're proud to have such a smart and capable staff - they're also incredibly easy to work with.

Sep. 11th, 2019

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Richard Hall Mohave Valley, AZ

The personnel at Optima Tax Relief are very professional and you can feel their caring attitude the first time you talk to them.

6 years ago

Reply from Optima Tax Relief

That's what we pride ourselves on, Mr. Hall! We aim to make sure we're doing the best for our clients. We appreciate your very kind feedback.

Aug. 26th, 2019

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Vickie Blue Springs, MO

Great results! It was a lot of work and a long endeavor, but well worth it in the long run. Optima got our IRS debt settled for a fraction of what we owed.

6 years ago

Reply from Optima Tax Relief

We hear you Vickie! We know that it's a lot of tedious, hard work, on both the clients and Optima's end, but we pride ourselves on taking over all of the work for our client! It's definitely worth it, congratulations on your resolution!

Aug. 19th, 2019

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edward

so far they have done a good job for me the tax problem im going thru is very important,that why i picked the very best.

6 years ago

Reply from Optima Tax Relief

We pride ourselves on consistent transparency with our clients, so we're glad you found us to be the "very best!" Congratulations on a great resolution.

Aug. 5th, 2019

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Steven Hernandez

With Optima I reached an Offer In Compromise which lowered my penalty fee with IRS drastically but seizes two years of my upcoming federal tax returns.

6 years ago

Reply from Optima Tax Relief

Hi Mr. Hernandez, thanks for reaching out, we're glad you received such a great resolution!

Aug. 5th, 2019

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Debra Smith

Because they stay with you every step of the way, even when you think they are not working they really are making it feel seem less

6 years ago

Reply from Optima Tax Relief

Hi Ms. Smith, thank you for your feedback! We are so happy to help our clients out "every step of the way." We're glad to take care of everything for you, so you can relax.

Jun. 26th, 2019

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Kimberly Cannon

The customer service was on point very help full. They walked me through each and every process. And solved my tax problem..

6 years ago

Reply from Optima Tax Relief

Wonderful to hear, Ms. Cannon. Our client's experience is always our priority, so it's great to hear that kind of feedback. Wishing you well and a happy conclusion to your tax worries!

Jun. 10th, 2019

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Shari Bowen Edison, OH

I had amazing results and I am completely satisfied with the work they did and they are very professional and very caring about the customer's needs.

6 years ago

Reply from Optima Tax Relief

Hi Ms. Bowen, thanks for sharing your personal experience with us! We really do care about our customer's needs - it's the height of importance for us, so we're glad you noticed. Let us know if you need anything else - do not hesitate to ask!

Apr. 15th, 2019

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Frank Phillips

They really came through and helped me when I needed it. They helped me get everything in order and helped me get my tax dept taking care of.

6 years ago

Reply from Optima Tax Relief

Great to hear, Mr. Phillips! We're wishing you the best moving forward.

Mar. 27th, 2019

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Larry Clark

Professional service didn't let me down answer phone or return within a timely manner worked hard on getting my tax situation resolved thank you

6 years ago

Reply from Optima Tax Relief

Great to hear, Mr. Clark. We would never turn down a phone call from a client - punctuality, transparency, and communication are of the utmost importance to us. Thanks again!

Mar. 26th, 2019

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Walter Wayde Martin

They were awesome they reduce my tax deficit I thousand percent easy to work with their step-by-step can't say enough for this company

6 years ago

Reply from Optima Tax Relief

Hi Mr. Martin - we think you're "awesome" too! Incredible to hear that you found us "1000% easy to work with." We appreciate you and have enjoyed our time together. Best of luck!

Mar. 13th, 2019

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Verified Customer

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Anthony Smith

They care about your situation. They handle everything in a professional manner. They keep you informed of your case progress.

6 years ago

Reply from Optima Tax Relief

We always strive to get our clients the best resolution possible. Thank you Mr. Smith!

Mar. 13th, 2019

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Partially satisfied.

They kept me informed during the entire process. The only reason for the four and not five is I didn't get the resolution I expected which was a reduction on the taxes owed.

6 years ago

Reply from Optima Tax Relief

We understand that it can be a difficult process, and we certainly work to get you the best resolution possible. Please reach out anytime and we can discuss.

Jan. 30th, 2019

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Joy

They were professional, courteous and took the time to make sure you understood the process. They made it a very low stress experience.

6 years ago

Reply from Optima Tax Relief

We aim for great customer service, every time. "Professional and courteous" is what we strive for, and we appreciate that you felt it! We enjoyed working with you, and thanks for your review!

Jan. 30th, 2019

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Margaret Foreman Claymont, DE

They were very patient and understanding throughout the whole 4 year of my process of my case regardless how overbearing my case was.

6 years ago

Reply from Optima Tax Relief

We're so glad to hear you hold such great regards for our team! We appreciate you and we wish you a great day.

Jan. 23rd, 2019

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Anonymous Tampa, FL

Walked me threw the process and kept mi informed every minute and took care of all my tax needs Also if I left a message it was returned promptly

6 years ago

Reply from Optima Tax Relief

We encourage transparency at our company, so we're glad you truly felt that our associates were there to talk with you! We appreciate your great feedback and we wish you well.

Jan. 23rd, 2019

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Tdy Knightdale, NC

They protected me and made me at ease knowing I had nothing to worry about as long as they were providing 5 star services

6 years ago

Reply from Optima Tax Relief

Thank you for your positive rating and for your recommendation! We are happy that we were able to help you reach a satisfying outcome, and we're so happy to hear that you enjoyed working with us, as we loved working with you!

Jan. 17th, 2019

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Anonymous The Bronx, NY

I had a hardship, my claim was small in the larger scope of things, it was straight forward, but they took nearly two years to push it through the process. I complied with every request within the time provided ASAP.

6 years ago

Reply from Optima Tax Relief

We understand the stress and frustrations that come with dealing with IRS tax debt, but the resolution is always worth it. We enjoyed working with you and we wish you well!

Jan. 17th, 2019

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John Hollywood, FL

Each if my case workers were friendly, patient and informative. They explained to me in detail anything i did not understand

6 years ago

Reply from Optima Tax Relief

Hello, and thanks for reaching out! Sounds like you had a great experience with us - we're glad that you found our team to be "friendly, patient and informative." They love to help our clients.

Thanks for taking the time to write us a review, and we wish you well!

Jan. 17th, 2019

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G.H.L Pompano Beach, FL

They were honest, did not make any false promises. Everything they promised to do was done and in the time frame stated.

6 years ago

Reply from Optima Tax Relief

Thank you! We do work hard to keep things going on our end like a well-oiled machine, so we appreciate you noticed! We enjoyed working on your case, and we wish you a great day! Thanks again for the great feedback.

Jan. 17th, 2019