Name: Optima Tax Relief
Rating: 3.6

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Verified Customer

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Mary Surprise, AZ

From the very first contact I made and everyone else since then, they've been very friendly, helpful, patient.

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "friendly, helpful, and patient." We make it our mission to get people out of collections and compliant with the IRS!

Feb. 16th, 2022

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Verified Customer

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James Davis Olive Branch, MS

Optima keeps me informed of the status of my filings with the IRS with a quarterly update during the year.

4 years ago

Reply from Optima Tax Relief

We appreciate your kind words. Our company’s passion is to resolve as much tax debt with the IRS as possible!

Feb. 1st, 2022

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Verified Customer

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Christopher Smith McCormick, SC

Customer Service is the absolute best! The team is always ready to answer any questions regarding your tax issues.

4 years ago

Reply from Optima Tax Relief

Phenomenal! We love hearing our team has been able to answer all your tax-related questions.

Dec. 21st, 2021

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Verified Customer

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Janice Portland, OR

The representatives have taken time to slow the pace and explain all details slowly and answer our question thoroughly

4 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team. Thank you for sharing and we wish you well moving forward!

Dec. 7th, 2021

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Verified Customer

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Randy Morefield Bremen, AL

Very Knowledgeable and respects your time, I am a first time user so I could answer better on the end.

4 years ago

Reply from Optima Tax Relief

We're happy to hear that your experience with our team has been positive!

Dec. 7th, 2021

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Verified Customer

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Nadine Dalphonse Phoenix, AZ

I still have unanswered questions about a letter I received over a month ago that I forwarded to Optima. I still owe the IRS the same amount, nothing was reduced.

4 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We encourage you to reach out to our team so we can address any further questions or concerns that you may have.

Nov. 8th, 2021

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Verified Customer

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Verla Loomis Randall Piru, CA

I haven't heard from your company in about three weeks. The next step was talking to the IRS. I still don't have my California returns so I can start talking to them.

4 years ago

Reply from Optima Tax Relief

We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.

Nov. 1st, 2021

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Verified Customer

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Carla Anaya Albuquerque, NM

I wish that there was more communication on the status of my situation via email. I am assuming my taxes were filed however I have not heard either way.

4 years ago

Reply from Optima Tax Relief

Thank you for the valuable feedback. Every case our tax professionals work on is unique and may require additional time.

Nov. 1st, 2021

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Verified Customer

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CLINTON ROBINSON II Los Angeles, CA

They are the best, I tried another company and that company did not come close to the service I get from Optima!!!!

4 years ago

Reply from Optima Tax Relief

Amazing to hear! Our team has a passion for resolving tax debt and we are happy to hear that we were able to help you out.

Nov. 1st, 2021

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Verified Customer

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Moses Hendricks Los Angeles, CA

Had a serious tax issue called Optima they got right on it and got back to me with answers with in days

4 years ago

Reply from Optima Tax Relief

We are so glad to hear that our team of tax professionals was able to answer all your questions and resolve your tax debt! We wish you well.

Oct. 12th, 2021

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Verified Customer

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carlos j goodwin Columbia, SC

The person that was helping me prepare my taxes went on maternity leave over a month ago and no one has replaced her. She was able to finish my 2020 tax information, however I need help preparing 2017 - 2019 taxes.

4 years ago

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Oct. 6th, 2021

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Verified Customer

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kelvin humphrey Norcross, GA

They got everything done in good time and they did all the work for me I’m so glad I went to optima tax

4 years ago

Reply from Optima Tax Relief

We truly appreciate your kind words. We are so happy to hear we were able to resolve your tax debt with the IRS.

Oct. 6th, 2021

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Verified Customer

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Vickie Williams Conway, AR

They really helped me and was very helpful and explained everything to me so that I understood everything

4 years ago

Reply from Optima Tax Relief

Thank you for the kind words. We're glad we were able to help and wish you the best in the future!

Sep. 21st, 2021

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Verified Customer

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Felicia Ann Holman Auburn, WA

Professional, knowledgeable & prompt still waiting final process. I believe all will a great ending.

4 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional, knowledgeable, and prompt."

Sep. 7th, 2021

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Verified Customer

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Jon Bettendorf, IA

They have been great to work with. I would rate them higher possibly once I receive the final outcome on my case once it is finalized.

4 years ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Sep. 7th, 2021

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Verified Customer

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Shawna Hayes Hillsboro, OH

Every time I sent a document I had to call them weeks later to see what is up. We finally got finalized and now I am lost. Try to call and get no response

4 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Sep. 8th, 2021

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Verified Customer

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Constance A Ammon Nevada City, CA

They have been very clear when explaining their services and what to expect will happen on my behalf.

4 years ago

Reply from Optima Tax Relief

We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.

Aug. 25th, 2021

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Verified Customer

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Robert truszkowski Beachwood, NJ

They actually work with me without having a a computer to give a very personalized service to appreciate it

4 years ago

Reply from Optima Tax Relief

Glad to hear you’ve had a positive experience with our team so far. We make every effort to accommodate each of our clients to ensure that they are getting the best customer service!

Aug. 25th, 2021

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Verified Customer

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Wayne M Miller Bethany Beach, DE

Attentive and amazingly helpful - the team is fantastic and gives me confidence that my issues will be resolved.

4 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that our team of tax professionals has been able to provide you the assistance that you require!

Aug. 25th, 2021

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Verified Customer

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Christine Elizabeth City, NC

Dedication to resolving your problem, and reaching out to you to make sure your necessary documents are done.

4 years ago

Reply from Optima Tax Relief

Thank you so much Christine, we're excited to hear it. We will continue to be available for you!

Jul. 21st, 2021

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Verified Customer

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Theodore Myers Delaware, OH

Very good tax protection policy. They clearly explain their activity and your status in the process.

4 years ago

Reply from Optima Tax Relief

We're glad you appreciate it, Mr. Myers!

Jun. 22nd, 2021

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Verified Customer

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Brian Tennyson Tuscumbia, AL

They are the best very helpful and friendly. Everything has always been explained to me so I understand.

4 years ago

Reply from Optima Tax Relief

Thank you Mr. Tennyson! We appreciate your feedback, and we're proud to have helped you during a difficult time!

Jun. 10th, 2021

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Verified Customer

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Cleo Jackson III Leander, TX

Everyone I spoke with was very professional, efficient and very knowledgeable. They are all a class act!

4 years ago

Reply from Optima Tax Relief

Hi Mr. Jackson, thank you for the feedback! Our team is so easy to work with and incredibly personable. Thank you!

Jun. 10th, 2021

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Verified Customer

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Floyd Baylor Jr. Gary, IN

They are great at comforting you and giving you good answers to your questions and they really work well with the IRS

4 years ago

Reply from Optima Tax Relief

We have a great relationship with the IRS which provides us with the unique perspective to serve our clients. Thank you!

Jun. 10th, 2021

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Verified Customer

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Joseph E. Malbrough Jr. Beaumont, TX

They reach out and settle tax problems above and brown those problems, they take tax problems serious.

4 years ago

Reply from Optima Tax Relief

Thank you Mr. Malbrough, so happy to hear that. We do take our client's issues very seriously!

Jun. 10th, 2021

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Verified Customer

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Michael S Polusky Goodyear, AZ

Everything has been finished as planned. We have one more step. It was a great experience working with all of them

4 years ago

Reply from Optima Tax Relief

Thank you Mr. Polusky, we're glad to hear that.

Jun. 10th, 2021

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Verified Customer

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Terri Rogers San Antonio, TX

They were very prompt and on top of things quickly responded to any questions i had and always available

4 years ago

Reply from Optima Tax Relief

Thank you Ms. Rogers! Our team is proactive and responsive.

Jun. 10th, 2021

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Verified Customer

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Yoko DeAnn Hall Carrollton, GA

They continue to ask for documents my husband & I have already provided. Also, after the initial steps of enrolling us within the process, customer service runs at a decline.

5 years ago

Reply from Optima Tax Relief

Thank you for the feedback, we'll be in communication with you!

May. 18th, 2021

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Verified Customer

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Bobby Ellis Jacksonville, FL

They did what they said they would. The IRS stopped sending letters and a payment plan is being worked out.

5 years ago

Reply from Optima Tax Relief

Thank you for the great feedback - congrats on a happy resolution!

May. 19th, 2021

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Verified Customer

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Gary Carson City, MI

They are awesome!!! They take care of any question you have immediately or any problems that arises.

5 years ago

Reply from Optima Tax Relief

Awesome to hear Gary, you let us know what else we might be able to do for you! We're here to help.

May. 17th, 2021

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Verified Customer

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Charles Baltimore, MD

They worked closely with me to resolve my tax situation, now I am able to pay my taxes with any stress.

5 years ago

Reply from Optima Tax Relief

Great to hear Charles. Congrats on a terrific resolution!

Apr. 5th, 2021

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Verified Customer

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James Slater

The misleading of their media advertisment into the idea that they will save you thousands of dollars is false. They also lost information given and asked for things I did not think were proper, and when I adressed them were put aside.

5 years ago

Reply from Optima Tax Relief

We do everything we can to get the best resolution possible for every one of our valued clients, and because you are one of our valued clients, we want to assure you that we worked tirelessly with the IRS on your behalf. Whenever we receive feedback from a client, we appreciate it and we are always willing to revisit the case to determine if there's anything additional we can do to help. That is exactly what we will be doing in your specific situation. We would truly appreciate you giving us another opportunity to speak with you again. At your earliest convenience, you are welcome to call us at 1-800-965-3192 and ask to be connected to the Quality Assurance department. We are looking forward to speaking with you.

Mar. 19th, 2021

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Verified Customer

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Wade Brundage Salt Lake City, UT

They make it very easy to deal with. Very convenient web page. And the convenient way to get documents to them.

5 years ago

Reply from Optima Tax Relief

Thank you for the great feedback. It's great to hear your thoughts regarding our website and portal!

Feb. 10th, 2021

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Verified Customer

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Genevieve Mullin New York, NY

Very reliable company ,they keep you informed or whatever they are doing,they take the time to call and inform you about everything

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Mullin! We'll continue to keep you informed. Thank you for the feedback.

Feb. 10th, 2021

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DP Long Island City, NY

Information they gave me was not true and they charged way too much for something that was easy to take care of according to another company I visited

5 years ago

Reply from Optima Tax Relief

Thank you for your honest feedback, we're passing this along.

Feb. 3rd, 2021

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Verified Customer

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Kimberly Hooks-Miller Homewood, IL

Awesome customer service... I greatly appreciate the compassion and patience shown, with my concerns.

5 years ago

Reply from Optima Tax Relief

Great, thank you Ms. Hooks-Miller! We have enjoyed working with you.

Jan. 4th, 2021

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Verified Customer

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Ronald Tinnick

Quick, accurate response. Very good at letting you know where your case is. Easy to contact for questions.

5 years ago

Reply from Optima Tax Relief

Thank you, we're thrilled to hear it!

Dec. 23rd, 2020

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Verified Customer

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Lewis Davis

They did a great job explaining and made sure I understood fully of the process from start to finish. Great job!!!!

5 years ago

Reply from Optima Tax Relief

Thank you Mr. Davis, we're happy to hear it!

Dec. 23rd, 2020

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Frank

Very professional and easy to talk to and made the whole process easy and simple.i would recommend them to others.

5 years ago

Reply from Optima Tax Relief

Fantastic, we're thrilled to hear that. We pride ourselves on our transparency and excellent communication with our clients!

Dec. 23rd, 2020

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Mary Price

They work with you no matter how bad it looks and how many years you did not file to get you back on track.

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Price, we're so happy to hear that!

Dec. 23rd, 2020

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John wilcher

They were able to do what they said going to do and that was lower my IRS problem as well as stopping the garnishment.

5 years ago

Reply from Optima Tax Relief

Thank you Mr. Wilcher, we're so proud of your excellent resolution!

Dec. 3rd, 2020

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Cosonya Greenleaf

The entire process is very stressful, not knowing weather or not the IRS will accept your application

5 years ago

Reply from Optima Tax Relief

We understand it's an extremely stressful situation Ms. Greenleaf. We're happy to be assisting you through this difficult time.

Dec. 2nd, 2020

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Edith Coates

My case isn't resolved yet. Depending on the outcome when all is said and done the rater may change. It's sort of silly asking my opinion in the middle of the process

5 years ago

Reply from Optima Tax Relief

Please be sure to reach out to us with whatever you may need.

Nov. 25th, 2020

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Verified Customer

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Terence

They keep me informed on the progress . very professional u can ask questions and they always have the answers.Terence

5 years ago

Reply from Optima Tax Relief

Thank you for the kind feedback. We appreciate you writing in and taking time out of your day to share.

Nov. 25th, 2020

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Verified Customer

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Denise Nichols

They saved me a lot of stress and overall headache with my my tax debt and I am so happy with the results I got.

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Nichols!

Nov. 3rd, 2020

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Verified Customer

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Shaleen Ramirez

They will help you till the end. They will make sure everything is good and taken care of before letting you go.

5 years ago

Reply from Optima Tax Relief

Thank you for the kind feedback, Ms. Ramirez!

Nov. 3rd, 2020

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Pat Pence

So far, everything has gone great. The people i've been in contact with to me were very professional.

5 years ago

Reply from Optima Tax Relief

Thank you for the great feedback. We're happy you're thrilled with your resolution.

Oct. 26th, 2020

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Alvester Harris

Every time I called & needed assistance the Rep's were Always so polite & professional. Always helped me I needed them

5 years ago

Reply from Optima Tax Relief

That's so good to hear! Thank you for working with us.

Oct. 26th, 2020

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Michael Farley

They are very prompt and professional. I would definitely recommend Optima Tax Relief to anyone in a tax predicament.

5 years ago

Reply from Optima Tax Relief

We're thrilled to hear it, Mr. Farley! Thank you.

Oct. 20th, 2020

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Julie L

Right from the first call with Steve, it was the right choice for us to have you take care of our tax problem!

5 years ago

Reply from Optima Tax Relief

We're passing along your positive feedback. Thank you!

Oct. 6th, 2020