Name: Optima Tax Relief
Rating: 4.3

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Verified Customer

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Christine Elizabeth City, NC

Dedication to resolving your problem, and reaching out to you to make sure your necessary documents are done.

3 years ago

Reply from Optima Tax Relief

Thank you so much Christine, we're excited to hear it. We will continue to be available for you!

Jul. 21st, 2021

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Verified Customer

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Theodore Myers Delaware, OH

Very good tax protection policy. They clearly explain their activity and your status in the process.

3 years ago

Reply from Optima Tax Relief

We're glad you appreciate it, Mr. Myers!

Jun. 22nd, 2021

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Verified Customer

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Floyd Baylor Jr. Gary, IN

They are great at comforting you and giving you good answers to your questions and they really work well with the IRS

3 years ago

Reply from Optima Tax Relief

We have a great relationship with the IRS which provides us with the unique perspective to serve our clients. Thank you!

Jun. 10th, 2021

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Verified Customer

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Michael S Polusky Goodyear, AZ

Everything has been finished as planned. We have one more step. It was a great experience working with all of them

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Polusky, we're glad to hear that.

Jun. 10th, 2021

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Verified Customer

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Cleo Jackson III Leander, TX

Everyone I spoke with was very professional, efficient and very knowledgeable. They are all a class act!

3 years ago

Reply from Optima Tax Relief

Hi Mr. Jackson, thank you for the feedback! Our team is so easy to work with and incredibly personable. Thank you!

Jun. 10th, 2021

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Verified Customer

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Brian Tennyson Tuscumbia, AL

They are the best very helpful and friendly. Everything has always been explained to me so I understand.

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Tennyson! We appreciate your feedback, and we're proud to have helped you during a difficult time!

Jun. 10th, 2021

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Verified Customer

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Terri Rogers San Antonio, TX

They were very prompt and on top of things quickly responded to any questions i had and always available

3 years ago

Reply from Optima Tax Relief

Thank you Ms. Rogers! Our team is proactive and responsive.

Jun. 10th, 2021

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Verified Customer

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Joseph E. Malbrough Jr. Beaumont, TX

They reach out and settle tax problems above and brown those problems, they take tax problems serious.

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Malbrough, so happy to hear that. We do take our client's issues very seriously!

Jun. 10th, 2021

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Verified Customer

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Yoko DeAnn Hall Carrollton, GA

They continue to ask for documents my husband & I have already provided. Also, after the initial steps of enrolling us within the process, customer service runs at a decline.

3 years ago

Reply from Optima Tax Relief

Thank you for the feedback, we'll be in communication with you!

May. 18th, 2021

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Verified Customer

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Bobby Ellis Jacksonville, FL

They did what they said they would. The IRS stopped sending letters and a payment plan is being worked out.

3 years ago

Reply from Optima Tax Relief

Thank you for the great feedback - congrats on a happy resolution!

May. 19th, 2021

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Verified Customer

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Gary Carson City, MI

They are awesome!!! They take care of any question you have immediately or any problems that arises.

3 years ago

Reply from Optima Tax Relief

Awesome to hear Gary, you let us know what else we might be able to do for you! We're here to help.

May. 17th, 2021

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Verified Customer

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Charles Baltimore, MD

They worked closely with me to resolve my tax situation, now I am able to pay my taxes with any stress.

3 years ago

Reply from Optima Tax Relief

Great to hear Charles. Congrats on a terrific resolution!

Apr. 5th, 2021

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Verified Customer

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James Slater

The misleading of their media advertisment into the idea that they will save you thousands of dollars is false. They also lost information given and asked for things I did not think were proper, and when I adressed them were put aside.

3 years ago

Reply from Optima Tax Relief

We do everything we can to get the best resolution possible for every one of our valued clients, and because you are one of our valued clients, we want to assure you that we worked tirelessly with the IRS on your behalf. Whenever we receive feedback from a client, we appreciate it and we are always willing to revisit the case to determine if there's anything additional we can do to help. That is exactly what we will be doing in your specific situation. We would truly appreciate you giving us another opportunity to speak with you again. At your earliest convenience, you are welcome to call us at 1-800-965-3192 and ask to be connected to the Quality Assurance department. We are looking forward to speaking with you.

Mar. 19th, 2021

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Verified Customer

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Wade Brundage Salt Lake City, UT

They make it very easy to deal with. Very convenient web page. And the convenient way to get documents to them.

3 years ago

Reply from Optima Tax Relief

Thank you for the great feedback. It's great to hear your thoughts regarding our website and portal!

Feb. 10th, 2021

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Verified Customer

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Genevieve Mullin New York, NY

Very reliable company ,they keep you informed or whatever they are doing,they take the time to call and inform you about everything

3 years ago

Reply from Optima Tax Relief

Thanks Ms. Mullin! We'll continue to keep you informed. Thank you for the feedback.

Feb. 10th, 2021

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Verified Customer

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DP Long Island City, NY

Information they gave me was not true and they charged way too much for something that was easy to take care of according to another company I visited

3 years ago

Reply from Optima Tax Relief

Thank you for your honest feedback, we're passing this along.

Feb. 3rd, 2021

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Verified Customer

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Kimberly Hooks-Miller Homewood, IL

Awesome customer service... I greatly appreciate the compassion and patience shown, with my concerns.

3 years ago

Reply from Optima Tax Relief

Great, thank you Ms. Hooks-Miller! We have enjoyed working with you.

Jan. 4th, 2021

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Verified Customer

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Ronald Tinnick

Quick, accurate response. Very good at letting you know where your case is. Easy to contact for questions.

3 years ago

Reply from Optima Tax Relief

Thank you, we're thrilled to hear it!

Dec. 23rd, 2020

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Verified Customer

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Mary Price

They work with you no matter how bad it looks and how many years you did not file to get you back on track.

3 years ago

Reply from Optima Tax Relief

Thanks Ms. Price, we're so happy to hear that!

Dec. 23rd, 2020

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Verified Customer

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Frank

Very professional and easy to talk to and made the whole process easy and simple.i would recommend them to others.

3 years ago

Reply from Optima Tax Relief

Fantastic, we're thrilled to hear that. We pride ourselves on our transparency and excellent communication with our clients!

Dec. 23rd, 2020

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Verified Customer

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Lewis Davis

They did a great job explaining and made sure I understood fully of the process from start to finish. Great job!!!!

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Davis, we're happy to hear it!

Dec. 23rd, 2020

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Verified Customer

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John wilcher

They were able to do what they said going to do and that was lower my IRS problem as well as stopping the garnishment.

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Wilcher, we're so proud of your excellent resolution!

Dec. 3rd, 2020

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Verified Customer

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Cosonya Greenleaf

The entire process is very stressful, not knowing weather or not the IRS will accept your application

3 years ago

Reply from Optima Tax Relief

We understand it's an extremely stressful situation Ms. Greenleaf. We're happy to be assisting you through this difficult time.

Dec. 2nd, 2020

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Verified Customer

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Edith Coates

My case isn't resolved yet. Depending on the outcome when all is said and done the rater may change. It's sort of silly asking my opinion in the middle of the process

3 years ago

Reply from Optima Tax Relief

Please be sure to reach out to us with whatever you may need.

Nov. 25th, 2020

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Verified Customer

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Terence

They keep me informed on the progress . very professional u can ask questions and they always have the answers.Terence

3 years ago

Reply from Optima Tax Relief

Thank you for the kind feedback. We appreciate you writing in and taking time out of your day to share.

Nov. 25th, 2020

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Verified Customer

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Denise Nichols

They saved me a lot of stress and overall headache with my my tax debt and I am so happy with the results I got.

4 years ago

Reply from Optima Tax Relief

Thanks Ms. Nichols!

Nov. 3rd, 2020

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Verified Customer

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Shaleen Ramirez

They will help you till the end. They will make sure everything is good and taken care of before letting you go.

4 years ago

Reply from Optima Tax Relief

Thank you for the kind feedback, Ms. Ramirez!

Nov. 3rd, 2020

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Verified Customer

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Alvester Harris

Every time I called & needed assistance the Rep's were Always so polite & professional. Always helped me I needed them

4 years ago

Reply from Optima Tax Relief

That's so good to hear! Thank you for working with us.

Oct. 26th, 2020

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Verified Customer

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Pat Pence

So far, everything has gone great. The people i've been in contact with to me were very professional.

4 years ago

Reply from Optima Tax Relief

Thank you for the great feedback. We're happy you're thrilled with your resolution.

Oct. 26th, 2020

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Verified Customer

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Michael Farley

They are very prompt and professional. I would definitely recommend Optima Tax Relief to anyone in a tax predicament.

4 years ago

Reply from Optima Tax Relief

We're thrilled to hear it, Mr. Farley! Thank you.

Oct. 20th, 2020

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Verified Customer

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Julie L

Right from the first call with Steve, it was the right choice for us to have you take care of our tax problem!

4 years ago

Reply from Optima Tax Relief

We're passing along your positive feedback. Thank you!

Oct. 6th, 2020

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Verified Customer

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Phyllis shapiro

Optima goes above and beyond to help with you problem and the donâ€™t stop till they solve youâ€™re problem.

4 years ago

Reply from Optima Tax Relief

Thank you Ms. Shapiro!

Sep. 23rd, 2020

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Verified Customer

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Annalisa Taylor

Optima Tax Relief have guided me in every step of the process in regards to my tax situation with the IRS.

4 years ago

Reply from Optima Tax Relief

Happy to hear it, Ms. Taylor! Thank you!

Sep. 23rd, 2020

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Verified Customer

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Phillip R. Summerville, SC

Very good communication. Always had the answers to my concerns. Saved me an incredible amount of money.

4 years ago

Reply from Optima Tax Relief

Thank you for the feedback, Phillip!

Sep. 1st, 2020

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Verified Customer

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Amanda gonzalez Cheyenne, WY

They are efficient and kind patient every question I had they addressed and they work hard to solve my problem

4 years ago

Reply from Optima Tax Relief

We've enjoyed working with you, thanks Ms. Gonzalez!

Aug. 18th, 2020

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Verified Customer

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Wendy Johnson Providence, RI

They don't return phone calls or emails. I am not sure the information they have given me is correct. I don't feel confident in having them deal with my tax situation, but have given them so much money that I don't have another option right now.

4 years ago

Reply from Optima Tax Relief

Hi Ms. Johnson, thank you for reaching out and we want to let you know that we take everyone's experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. A dedicated member of our team has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. We believe our clients have the right to "be treated like an individual, not a number," and we plan to commit to these actions in our follow up call with you. Your concerns are especially important to us, and we aim to make any experience with us a total success. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have devoted tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients' behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Aug. 18th, 2020

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Verified Customer

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Walt Roberts San Jose, CA

Relieved me of tremendous stress....They were very to the point...and began to address my tax problems right away

4 years ago

Reply from Optima Tax Relief

Thanks Mr. Roberts! We get the job done!

Aug. 3rd, 2020

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Verified Customer

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Marvin Spring Hill, TN

VERY OPEN AND HONEST ABOUT YOUR CASE. They take your case seriously and give you the best option for you and your financial situation

4 years ago

Reply from Optima Tax Relief

Thanks for the feedback Marvin!

Aug. 3rd, 2020

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Verified Customer

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Michael Cook

They called me every step of the way to inform me of what was going on with my case and explained my options to me.

4 years ago

Reply from Optima Tax Relief

Thank you Mr. Cook, we're so happy to hear that!

Jul. 28th, 2020

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Mark

Its to early to tell the final outcome, so far they have been excellent, however they can't tell me how much it total I owe the IRS, seem odd?

4 years ago

Reply from Optima Tax Relief

Thanks for the feedback, we're passing that along.

Jul. 22nd, 2020

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Theresa W

Great service but the drawback is dealing with so many different people. Someone new with each new department assigned to your case.

4 years ago

Reply from Optima Tax Relief

We hear you and that's something we're working on. Thanks for bringing it to our attention!

Jul. 22nd, 2020

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Margarita Hernandez

It was very helpful to me Iâ€šÃ„Ã´m very happy that optima helped me with my problem thank you

4 years ago

Reply from Optima Tax Relief

We appreciate that Ms. Hernandez!

Jul. 22nd, 2020

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Glynis Phillips

It's a very stressful time having to deal with the IRS Optima were patient and reassuring with the IRS. Opti

4 years ago

Reply from Optima Tax Relief

Thank you Ms. Phillips, we're glad to hear that!

Jul. 22nd, 2020

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Anthony

They covered everything from A to Z. I thought I will be in debt to the IRS forever. It was a stress free service.

4 years ago

Reply from Optima Tax Relief

Thanks Anthony, we are so glad we've been able to help you!

Jul. 23rd, 2020

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Michael Stevenson Statesville, NC

They like family here for you to make life a whole lot easier and stressful whould highly recommend them to Everyone

4 years ago

Reply from Optima Tax Relief

Thanks Mr. Stevenson! We're very appreciative of you continuing to recommend us to your family and friends.

Jul. 1st, 2020

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Alexander Delgado Hartford, CT

Available portal use is the great tool and the communication with the staff calling back with answers

4 years ago

Reply from Optima Tax Relief

Thanks Mr. Delgado! We're so appreciative to hear your feedback. The client portal was made with our clients in mind. Thank you for commenting on it! Please enjoy your resolution!

Jun. 23rd, 2020

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Verified Customer

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Catharine Nenoff Greensburg, PA

They helped me when I need it as the IRS was going 2 take my home for a tax bill that I wasn`t even behind on.

4 years ago

Reply from Optima Tax Relief

That's why we do what we do, Ms. Nenoff! Thank you for allowing us to help you resolve your tax debt.

Jun. 23rd, 2020

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Verified Customer

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Karen Bertrand Winnie, TX

Very efficient , trusting, friendly, patient and they always are there to answer questions when you call.

4 years ago

Reply from Optima Tax Relief

We're always here if you need us, Ms. Bertrand!

Jun. 23rd, 2020

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Kristin Durham, NC

Wonderful company, easy to work with. Responds to question quickly, work well with crazy schedules.

4 years ago

Reply from Optima Tax Relief

We appreciate that Kristin! Thank you for sharing and we'll be sure to pass on your kind words!

Jun. 9th, 2020

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Verified Customer

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John McCrory Cumming, GA

Optima has been very proactive in helping solve my tax problems and continue to update me and the IRS with changes.

4 years ago

Reply from Optima Tax Relief

Thank you Mr. McCrory! We appreciate that feedback and we are so happy to have brought you to a great resolution.

Jun. 9th, 2020