Name: Optima Tax Relief
Rating: 4.3

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Verified Customer

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Kristin Durham, NC

Wonderful company, easy to work with. Responds to question quickly, work well with crazy schedules.

4 years ago

Reply from Optima Tax Relief

We appreciate that Kristin! Thank you for sharing and we'll be sure to pass on your kind words!

Jun. 9th, 2020

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Verified Customer

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Violet Watson Middle River, MD

Customer service is excellent they are very professional and they their communication skills are on point

4 years ago

Reply from Optima Tax Relief

Thank you Ms. Watson for the feedback! We appreciate your commentary on our professionalism and that you felt we are excellent communicators. Thanks again!

Jun. 9th, 2020

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Verified Customer

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Carol Thomas

Because they provided relief from a problem We were too afraid to try to handle without professional assistance.

4 years ago

Reply from Optima Tax Relief

Thanks Ms. Thomas! We're so glad you found us when you did!

May. 27th, 2020

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Verified Customer

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R. Johnson

I love the computerized/automated system. The people are great for the most part. However, some of the people create a sense of hopeless and panic.

4 years ago

Reply from Optima Tax Relief

So great to hear, thank you! We designed the Client Portal specifically with our clients in mind.

May. 27th, 2020

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Verified Customer

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Robert Clifford

Comprehensive approach to my specific issues, great customer service, and a successful resolution of my problems.

4 years ago

Reply from Optima Tax Relief

We are so happy to have worked with you Mr. Clifford! Thank you for the kind words.

May. 26th, 2020

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Verified Customer

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Judy Kayser Mountainair, NM

Excellent service. Staff was good to answer any questions an kept in contact with me through the process.

4 years ago

Reply from Optima Tax Relief

Hi Ms. Kayser, we really appreciate your honest feedback. It's very important to ensure we're delivering the best service to our clients.

May. 12th, 2020

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Verified Customer

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Marcel Diaz Cypress, TX

Very effective and fast. They maintained great communication throughout the process also very professional and kind.

4 years ago

Reply from Optima Tax Relief

So happy to hear that Mr. Diaz! Thank you for your kind feedback.

May. 12th, 2020

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Verified Customer

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Larry Wayne Francois Midland, TX

The tax person that I have is not very friendly and won’t listen to what I have to say and won’t answer me on certain issues not all tax consultants are that way

4 years ago

Reply from Optima Tax Relief

Hi Mr. Francois, we're passing on this feedback and we're working to improve your experience.

May. 12th, 2020

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Verified Customer

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John tyler Dallas, TX

They have taken care of my taxes and done everything they said they would and in a timely manner as promised

4 years ago

Reply from Optima Tax Relief

We appreciate it Mr. Tyler, thank you!

Apr. 28th, 2020

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Verified Customer

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Janice M. Summers Paso Robles, CA

They were very good about being patient with me. I had some health issues and they were just very nice.

4 years ago

Reply from Optima Tax Relief

Thanks for your feedback, Ms. Summers! We appreciate you taking the time to write to us.

Apr. 16th, 2020

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Verified Customer

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Victor Lee Montgomery, AL

Very professional and very thorough seems to not hide anything from me. They keep me informed every step of the way.

4 years ago

Reply from Optima Tax Relief

We appreciate that! Transparency is very important to us!

Apr. 9th, 2020

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Verified Customer

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Deborah Mitchell Richmond, TX

They're professional and efficient. They explain all steps and you receive a call and email with the results.

4 years ago

Reply from Optima Tax Relief

Thank you Ms. Mitchell! We're happy to have helped you through the process. Congratulations on your results!

Apr. 9th, 2020

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Verified Customer

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Pamela Lawton

They have been fairly consistent in moving my case forward. Sometimes difficult to reach my case manager, they frequently change this individual.

4 years ago

Reply from Optima Tax Relief

Thank you for the feedback, Ms. Lawton!

Apr. 2nd, 2020

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Verified Customer

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Tina Pace

So professional, caring, nonjudgemental, available, Peace of mind is everything and I got that back with Optima

4 years ago

Reply from Optima Tax Relief

Fantastic. We're so glad to hear you have your peace of mind back and that we were able to do that for you!

Feb. 11th, 2020

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Verified Customer

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Michael Lilov

Got me on a affordable payment plan, Got me on a affordable payment plan, Got me on a affordable payment plan,

4 years ago

Reply from Optima Tax Relief

Thank you for sharing Mr. Lilov!

Feb. 11th, 2020

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Verified Customer

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Gary

Respectful and very helpful. The only thing I had a problem with is the second step cost was more than I can currently afford.

4 years ago

Reply from Optima Tax Relief

We aim for excellence with all of our clients. Thank you for letting us know.

Jan. 17th, 2020

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Verified Customer

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francis said jr

they took care of my proplems and left me feeling great.i will let anyone know how great you guys are .

4 years ago

Reply from Optima Tax Relief

We certainly appreciate it, and look forward to continuing to help!

Jan. 14th, 2020

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Verified Customer

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Jerry Ginn

Help so much with my tax issue. Very friendly, informative in all the steps Kept me updated in each process.

4 years ago

Reply from Optima Tax Relief

Absolutely! Happy to hear it Mr. Ginn.

Jan. 9th, 2020

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Verified Customer

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JoAnn Smith Rialto, CA

They are proffesionals,explains the process,keep you informed and removes the stress you are feeling .

4 years ago

Reply from Optima Tax Relief

Fantastic, thank you for sharing. Happy holidays to you and yours.

Dec. 30th, 2019

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Verified Customer

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Ian Willoughby

They provide a good service. They were efficient and professional. They were honest and showed a sense of care.

5 years ago

Reply from Optima Tax Relief

We're so happy to hear it, Mr. Willoughby!

Nov. 5th, 2019

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Verified Customer

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Kenneth Phelps

They have been up front from the start and have been doing everything they said. Honest company with every dime.

5 years ago

Reply from Optima Tax Relief

We appreciate it, Mr. Phelps, and we're so happy to have worked with you! Thank you.

Nov. 5th, 2019

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Verified Customer

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Wendy Coleman

Excellent communication and follow thru, I was working with another company that was a complete rip off.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Coleman, thanks for the feedback! We are glad that we proved to be your first choice - we prioritize our clients and work to get the best results for them through and through!

Oct. 22nd, 2019

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Verified Customer

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John waller

Great work They definitely know what they are doing Way to work with They pretty much handle everything

5 years ago

Reply from Optima Tax Relief

Thank you Mr. Waller, we've enjoyed working with you tremendously and certainly appreciate the kind words!

Oct. 22nd, 2019

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Verified Customer

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Jean Conner

Good and reliable service. The work with you on your tax issues and make u feel comfortable they are handling things...

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Conner! We're glad to have worked with you. We know how difficult of a situation tax debt can be, and it's not something we want for anyone! We are glad to be able to help you "feel comfortable" and get you through such a difficult time!

Oct. 22nd, 2019

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Verified Customer

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James Daniels Memphis, TN

Very professional always answer questions and giving advice to where you can understand.Willingness to help you

5 years ago

Reply from Optima Tax Relief

Thank you Mr. Daniels! We certainly appreciate your feedback! We've enjoyed working with you and we'll pass on your kind words to the rest of the team.

Oct. 11th, 2019

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Verified Customer

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Eddie Jackson Kenner, LA

I have not been bought by the irs since I started with optima they also keep me informed about what Is going on

5 years ago

Reply from Optima Tax Relief

Good to hear, Mr. Jackson. It's so important for our team to keep our clients on the same page, and we're happy to hear that you felt that communication every step of the way.

Oct. 8th, 2019

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Verified Customer

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Laura Bayonne, NJ

Everyone is extremely helpful and understanding. They do their best to make the process as easy as possible.

5 years ago

Reply from Optima Tax Relief

Thank you Laura! It's been a pleasure to assist you.

Oct. 8th, 2019

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Verified Customer

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Margaret Jackson

Customer Service has been good however, as we approach final steps of resolution, I have had trouble getting someone to call me back.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Jackson, thanks for reaching out. We have forwarded your case along and we should have someone reaching out to you shortly.

Sep. 11th, 2019

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Verified Customer

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Joni Madisonville, TN

I had a fantastic experience. My tax debt went from 10,000 to $25. I never believed the commercials but I do now

5 years ago

Reply from Optima Tax Relief

Hi Ms. Joni, thank you and what an incredible resolution! Wishing you well!

Aug. 26th, 2019

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Verified Customer

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Mark Nielsen Port Orange, FL

Very professional and knowledgable.. Very efficient and explain in detail every step taken to solve your tax problem.

5 years ago

Reply from Optima Tax Relief

We certainly appreciate it Mr. Nielsen!

Aug. 26th, 2019

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Verified Customer

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Diane C

I've been treated very well, and I hear from people on every step of the way. This really calms my worries.

5 years ago

Reply from Optima Tax Relief

So glad we're able to "calm [your] worries," Ms. Diane! We have been so happy to work with you and wish you continued success. Call us anytime!

Aug. 5th, 2019

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Verified Customer

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Erna

Very organized and informative. Keep you informed all during the process so far whether it's a phone call or email

5 years ago

Reply from Optima Tax Relief

If we weren't "organized" we wouldn't be able to help you reach such an excellent resolution! Glad to have helped - we are happy to inform our clients of the options of their situation each and every day.

Jul. 30th, 2019

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Verified Customer

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Monica O'Neal

Optima Tax Relief was very professional and worked with me until they got the IRS to settle with me.

5 years ago

Reply from Optima Tax Relief

Great to hear, Ms. O'Neal, and thank you for choosing us. We enjoyed working with you, so thank you for sharing your experience!

Jul. 16th, 2019

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Verified Customer

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Debra

Helpful, always provided follow-ups and check-ins. I never had to guess what was happening with my Case. Thank you!

5 years ago

Reply from Optima Tax Relief

Hi Debra, that's definitely how we want each and every client to feel - like they don't even need to check in, and that they're able to sleep soundly knowing we're handling all the work for them. Thank you for sharing!

Jul. 16th, 2019

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Verified Customer

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Marvin Charlotte, NC

Customer service is excellent. They will call or text or email you for updates and completion of work assignment

5 years ago

Reply from Optima Tax Relief

Our clients always tell us how surprised they were by our excellent customer service, so thanks for giving that a mention! Wishing you well - check in when you can!

Jul. 9th, 2019

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Verified Customer

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Robert Blais

Very good, just hidden expenses. That are not told up front even if you ask! What is this going to cost me. But worth it! Just not sold correctly!

5 years ago

Reply from Optima Tax Relief

Hi Mr. Blais. We're happy to have helped, and we certainly appreciate the feedback. We'll pass this along to the team.

Jun. 26th, 2019

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Verified Customer

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Jeffrey Couillard Anoka, MN

Very impersonal, never met with anyone in person. Also felt they took so long to handle my case that I ended up paying significantly more than I had been led to believe.

5 years ago

Reply from Optima Tax Relief

Thanks for your feedback, Mr. Couillard.

Apr. 22nd, 2019

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Verified Customer

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Godfrey Thompson San Diego, CA

Handled everything seemlessly! The entire company was very attentive. Reasonably price and good customer service.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Thompson, excellent to hear! We are so proud of our great clients such as yourself - thank you for the compliments to the staff, and we're rooting for your continued success!

Apr. 22nd, 2019

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Verified Customer

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Rick Clifton Portland, IN

They walked me through every phase of the process and the end result was a $50,000 plus debt, settled for $5,200

5 years ago

Reply from Optima Tax Relief

That's what we aim for, Mr. Clifton! What an excellent resolution - we're so proud!

Apr. 15th, 2019

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Verified Customer

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mcfarland Powell, TN

I have been very pleased with Optima as a legal service, and the emotional relief they afforded me is incalculable.

5 years ago

Reply from Optima Tax Relief

To hear the relief you received has been "incalculable" is music to our ears. We hope to always be here in case you may need to lean on us and our services again. We're wishing you the best!

Apr. 15th, 2019

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Verified Customer

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Jesse Tolleson, AZ

I rated them a 5 because they were always so helpful when I had questions and helped resolve the problem.

5 years ago

Reply from Optima Tax Relief

Fantastic to hear, Jesse! We pride ourselves on our transparency and communication with our clients. Let us know if you need anything else in the future!

Apr. 9th, 2019

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Verified Customer

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Troy Barnes

Optima tax relief is an exceptional company, who is very thorough when it comes kinds of tax related issues.

5 years ago

Reply from Optima Tax Relief

Thank you, Mr. Barnes! It's been a joy to help you come to a positive resolution, so we appreciate the kind feedback.

Mar. 13th, 2019

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Verified Customer

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Rebecca Young

Does what they say. Keeps you up to date on everything. Calls after each contact to be sure you understand all that has taken place.

5 years ago

Reply from Optima Tax Relief

It's important to us to keep our clients informed! We've enjoyed working with you and wish you the best!

Mar. 13th, 2019

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Verified Customer

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Louis caldwell

Optima Tax Relief was very polite , professional and very concern about the situation I was in with the IRS

5 years ago

Reply from Optima Tax Relief

Hi Mr. Caldwell, we've enjoyed working with you - thanks for sharing how "polite and professional" you found our whole team to be. Wishing you the best!

Mar. 13th, 2019

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Verified Customer

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Denise D.

They helped me resolve a very difficult situation with the IRS. I could not have done it without them.

5 years ago

Reply from Optima Tax Relief

Thanks Ms. Denise D, we appreciate your support and we have enjoyed working with you!

Jan. 30th, 2019

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Verified Customer

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Marguerite Southfield, MI

Because of my case,Optima Tax Relief could have easily turned me down.Instead,they've worked with me.

5 years ago

Reply from Optima Tax Relief

We understand the stress and frustrations that come with dealing with IRS tax debt, and we are always here to help. Thank you for the great feedback, and we're so happy to hear it worked out well for you! We wish you the best.

Jan. 17th, 2019

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Verified Customer

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abigail allen Eustis, FL

they were always helpful in a long dragged out case, they didn't charge more in a long difficult case.

5 years ago

Reply from Optima Tax Relief

Hi Ms. Allen, thanks for the great feedback! We wish you well.

Dec. 18th, 2018

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Verified Customer

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Anonymous Rialto, CA

Very professional, friendly and explains every step of the process. Results better then I had hoped for!

5 years ago

Reply from Optima Tax Relief

Sounds like you had a great resolution! We can't ask for more than an experience "better than [you] had hoped for." It's music to our ears! We wish you well, and thank you for the kind words.

Jan. 17th, 2019

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Verified Customer

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Mel M. Hampton, VA

They provide me with great customer service and help me with all my tax issues and questions. Excellent!!

5 years ago

Reply from Optima Tax Relief

Hi Ms. Mel, we're so happy to hear that we were able to provide you with "great customer service!" It's always a pleasure for us to help you along the way with any of your tax issues.

Dec. 18th, 2018

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Verified Customer

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Patrick Hurley Milton, DE

Personal touch from begining to end. Treated me like a human and helped me cope with all the stress I was under.

5 years ago

Reply from Optima Tax Relief

Hi Mr. Hurley, we appreciate that you enjoyed our "personal touch." We strive to have a one-on-one relationship with all our clients, and to ultimately help them with "all the stress [they are] under." We wish you the best moving forward.

Dec. 18th, 2018