Name: Optima Tax Relief
Rating: 4.3

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Verified Customer

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Darrell Bell Decatur, GA

The team I have know what the are doing and seem to be really trying to resolve my issues!

3 years ago

Reply from Optima Tax Relief

Owing the IRS can be scary! We are happy to hear that we were able to file your taxes and keep you out of collections. Thanks for sharing!

Nov. 1st, 2021

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Charles Mark Hamilton

I received a call in June that the resolution team had finished my case. The news was not what I was hoping for. As a matter of fact my tax debt was rasied another 10,000 dollars. So in my opinion your tv advertisement on tv is a joke and reaching out during the process i never heard back from anyone on the status of my case. I will not be recommending your services to anyone i know.

3 years ago Edited January 10, 2024

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional." We wish you well!

Nov. 1st, 2021

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Marqus Lowe La Marque, TX

They are very good with explaining everything so you can’t understand it and you know where you at

3 years ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that our team of tax professionals has been able to provide you with the assistance that you require!

Oct. 6th, 2021

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Leleao B Toa North Salt Lake, UT

Good communication and rates the follow up consistent either phone or online website

3 years ago

Reply from Optima Tax Relief

Thank you so much for your kind review. We take great pride in providing our clients with great customer service

Sep. 21st, 2021

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Robert Slone Apple Valley, CA

Communication they don‚Äôt communicate well spent 11000 before we heard anything

3 years ago

Reply from Optima Tax Relief

We thank you for your review and appreciate the feedback

Sep. 21st, 2021

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Rancel Williams Portsmouth, OH

they were very easy to deal with, explained things to me in a way it was easy to understand

3 years ago

Reply from Optima Tax Relief

Thank you for the kind review!

Sep. 7th, 2021

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Verified Customer

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martin russell mccuskey Foxboro, WI

very detailed and professional. they were always available to discuss my situation.

3 years ago

Reply from Optima Tax Relief

We are so glad to hear that our team of tax professionals was able to answer all your questions! We wish you well.

Sep. 7th, 2021

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janice sibley Albany, GA

supportive, in dealing with cliental tax situations. I recommend my friends to give them a try.

3 years ago

Reply from Optima Tax Relief

Thank you for the recommendation! We are happy to hear that we were able to relieve your tax stress.

Sep. 7th, 2021

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Deborah Martinez Fort Worth, TX

Just started , everything is going as planned and they explain everything so that we understand the process.

3 years ago

Reply from Optima Tax Relief

Falling behind on taxes can happen to anyone! We are so happy that you chose Optima to resolve your tax situation.

Sep. 7th, 2021

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Roy Morris Jr Brunswick, GA

I have had good experience with them so far as they have kept me inform with every move of my case.

3 years ago

Reply from Optima Tax Relief

We are so grateful to have had you as a client! Our team of tax professionals is here to assist you and answer any of your tax questions!

Aug. 25th, 2021

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Stephen Colbert Baltimore, MD

Communication is excellent. Information is presented in a clear and concise manner

3 years ago

Reply from Optima Tax Relief

We want to thank you for choosing Optima to help you resolve your tax debt!

Aug. 25th, 2021

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C.G.Zuzo Somerset, NJ

they know what they are doing and them reassure you that they are working for you

3 years ago

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Aug. 25th, 2021

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Verified Customer

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Stanley VanDiver Montgomery, AL

They are very professional. Always willing to answer my questions and respond very quickly.

3 years ago

Reply from Optima Tax Relief

We are still here if you need anything, Mr. VanDiver!

Aug. 4th, 2021

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Myra Brown Garfield, NJ

A very professional company. They explain everything you need to know and are very accessible.

3 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional." We make it our goal to provide a positive experience for all of our clients!

Jul. 30th, 2021

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John S. H. Council Bluffs, IA

They gave me piece of mind. I felt I was in good hands to deal with my taxes. Sense of relief.

3 years ago

Reply from Optima Tax Relief

We wish you well moving forward. We certainly appreciate the kind words, and we truly do like to go the "extra mile" for our clients! Wishing you well.

Jul. 30th, 2021

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Alexandra Stricklin Newnan, GA

They keep you up to date on where your case is and answers all of your questions when you ask them

3 years ago

Reply from Optima Tax Relief

Thanks for leaving us a review, Ms. Stricklin. We certainly appreciate you!

Jul. 30th, 2021

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Andrea Abejon Burbank, CA

Because they were always polite and professional and helped me solve my tax issue

3 years ago

Reply from Optima Tax Relief

We certainly appreciate your feedback, Andrea! We wish you the best moving forward.

Jul. 30th, 2021

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Raymundo Salinas San Antonio, TX

Because they are direct. They don't beat around the bush. They are honest people.

3 years ago

Reply from Optima Tax Relief

Excellent, we are happy to hear it. We pride ourselves on great communication!

Jul. 21st, 2021

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Gene Eudy Birmingham, AL

They gave me hope for a financial future when back tax debt was taking all my financial dreams.

3 years ago

Reply from Optima Tax Relief

We are so glad you have hope again! Thank you Mr. Eudy.

Jul. 21st, 2021

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Gary Martin Detroit, MI

Christina answer all of my questions and call me back on a timely matter back order

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Martin.

Jul. 21st, 2021

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Robin Miller Bakersfield, CA

They are extremely professional. I was impressed with how responsive and thorough they are.

3 years ago

Reply from Optima Tax Relief

That's amazing to hear, thank you Mr. Miller.

Jun. 22nd, 2021

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Steve Burt Salt Lake City, UT

Great service from each and every team! Answered most questions so even i could understand

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Burt, that's so great to hear!

Jun. 22nd, 2021

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Freddie A. Hutson Detroit, MI

Very efficient communication. They let you know how things are going every step of the way

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Hutson! Glad to hear our great communication is a positive on your end!

Jun. 17th, 2021

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Allen Owens Bensalem, PA

They take the time to explain how they 0perate and what is going with your tax situation

3 years ago

Reply from Optima Tax Relief

Thanks Mr. Owens! We appreciate that you took the time to write in with your thoughts.

Jun. 9th, 2021

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DAVID M LOGAN Savannah, GA

They gave me peace of mind and eased the stress I was enduring from owing the IRS

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Logan! Glad you have peace of mind restored.

Jun. 10th, 2021

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Marianna Amos Conyers, GA

We always have to contact them for an follow up and when we upload documents, we are not sure if the documents are received or not.

3 years ago

Reply from Optima Tax Relief

We appreciate the honest feedback, Ms. Amos, and we're passing it on.

Jun. 10th, 2021

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Michael Johnson Staatsburg, NY

When I spoke to the IRS personally, they said they have no record of anyone including Optima Tax disputing my claim. So I closed my account with you because I spent over $3,000 for no help

3 years ago

Reply from Optima Tax Relief

Hi Mr. Johnson, please call in or respond to this review - we would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Jun. 10th, 2021

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Phillip Long Cheyenne, WY

They have helped me out wonderfully, I am so relieved to get this taken care of.

3 years ago

Reply from Optima Tax Relief

Thanks Mr. Long, happy to hear that!

Jun. 10th, 2021

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Steve Michael Stephenson Los Angeles, CA

They gave me the stress relief I need it ...very professional great communication

3 years ago

Reply from Optima Tax Relief

Thank you!

Jun. 10th, 2021

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Glenford wagner Wadsworth, IL

Because I still had to pay back the IRS , isn't optima a tax relief? With the amount of tax I pay all year I don't see why optima couldn't get rid of this debt in full!! That's why I only gave it 1 star

3 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

May. 28th, 2021

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John R. Boyer Houston, TX

They are very uniquely qualified. They also very service oriented and knowlegable.

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Boyer! Glad to be of help.

May. 24th, 2021

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Daniel McArthur Traverse City, MI

They were always very informative and try to help with all question that I had asked.

3 years ago

Reply from Optima Tax Relief

Thank you Mr. McArthur, we appreciate you taking the time to write in and share your feedback. We are always available for any further questions!

May. 18th, 2021

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Wesley Kinard Meridian, MS

Very professional and informative when explaining your options is and good for their word

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Kinard, that's so great to hear!

May. 18th, 2021

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Tracy V. Neyland Kennesaw, GA

Because they we not able to help me because the costs was way to high, unaffordable. I even lost the $500 initial payment that I paid. It was so disappointing. The commercials are a little misleading as well. ☹

3 years ago

Reply from Optima Tax Relief

Thank you Ms. Neyland - we have received multiple avenues of feedback from yourself and want you to know that we are taking your concerns incredibly seriously, and are working hard to correct the situation so as to ease your concerns. We appreciate you continuing to work with us and we will be in frequent contact to help correct the situation. Thank you again for your patience.

Mar. 19th, 2021

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Curtis Lindemann Vallejo, CA

They did absolutely nothing for me. Instead of reducing my tax debt they cost me more money buy paying their fees. I still had the same irs debt after Optima did their thing.

3 years ago

Reply from Optima Tax Relief

Hello, we sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Mar. 19th, 2021

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Anonymous Miami, FL

Great customer services i want to thank everyone who assisted me with my tax resolution

3 years ago

Reply from Optima Tax Relief

Thank you for your support and congratulations on your resolution!

Mar. 5th, 2021

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M. Myers Fort Lauderdale, FL

Denise A. was amazing and patient with me through the process. She made all the difference.

3 years ago

Reply from Optima Tax Relief

That's fantastic to hear, thank you! We're passing on the kudos to Denise.

Feb. 24th, 2021

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Charles d New Palestine, IN

Efficient but not yet finished. Have not had contact for over a month. To date they have been pretty efficient

3 years ago

Reply from Optima Tax Relief

Thank you for the feedback. We'd like to escalate your case, please reach out to us so we can address your concerns!

Feb. 10th, 2021

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Clark Jordan Robeline, LA

All the preparers I've dealt with have been very courteous and knowledgeable about my situation.

3 years ago

Reply from Optima Tax Relief

Hi Mr. Jordan, we're so pleased to hear that. We have tax professionals with over 25 years experience, so we are confident that they are the most knowledgeable!

Feb. 3rd, 2021

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James Thomas Dothan, AL

They are very helpful and really keeps you informed and up to date on your case.

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Thomas!

Jan. 22nd, 2021

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Felicia Padgett Riverdale, GA

Professionalism and response time is immediate. Really care about getting my taxes resolved.

3 years ago

Reply from Optima Tax Relief

Thanks Ms. Padgett! We take your case seriously.

Jan. 22nd, 2021

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JanetVanArtsen La Porte, IN

They are very helpful,friendly and knowledgeable. They explain step by step what is going on

3 years ago

Reply from Optima Tax Relief

Thank you! We're so glad to have brought you to an amazing resolution.

Jan. 22nd, 2021

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Sharonda G Morris San Diego, CA

The quality of service. Timeliness. Customer service. The ease of the entire process.

3 years ago

Reply from Optima Tax Relief

Thank you Ms. Morris, we are so appreciative of your kind feedback!

Jan. 4th, 2021

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Chris Jesseman Hayes, VA

Prompt competent and thorough They are always very helpful and always very friendly

3 years ago

Reply from Optima Tax Relief

Thank you Mr. Jesseman! We appreciate the kind words.

Jan. 4th, 2021

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Demetrius Gallins

They are very reliable, very professional and above all working to give you peace of mind.

3 years ago

Reply from Optima Tax Relief

Thanks Mr. Gallins, we are so happy to have provided you with peace of mind.

Dec. 23rd, 2020

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Carlos Aulet

Excellent Customer Service ! The best all around with helping and being there when you need them .

3 years ago

Reply from Optima Tax Relief

Thanks Mr. Aulet, we're thrilled to hear that. We'll always put our clients first.

Dec. 23rd, 2020

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Veronica Rodriguez

They do all they can to help you. If you don't understand something they take the time to explain.

3 years ago

Reply from Optima Tax Relief

We absolutely do. Thank you for the honest and kind feedback Ms. Rodriguez!

Dec. 23rd, 2020

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Dwayne Brown

They keep me informed with each situation that is going on by email or phone call.

3 years ago

Reply from Optima Tax Relief

Thanks Mr. Brown, we will always keep you aware - we pride ourselves on our transparency!

Dec. 23rd, 2020

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Malso

Just go into the program and so far so good. Everyone I talked to was very helpful

3 years ago

Reply from Optima Tax Relief

Thank you for the kind feedback! We're going to take excellent care of you!

Dec. 23rd, 2020

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Isabel

Because they been with me for months and call me and help me with emails at I don't understand

3 years ago

Reply from Optima Tax Relief

Thanks Isabel! And we'll keep helping you!

Dec. 3rd, 2020