Optima Tax Relief

Their helpful and make me feel hopeful answer any questions I have and keep me informed. They tell me what's happening and what documents I need to send.

They took on our difficult tax job however we are complete with it yet so I gave them 4 instead of 5 stars. We need to have a good outcome to add the other star. All other aspects have been great.

Very helpful. There was some miscommunication at the beginning which made our time together drag out quite a bit but otherwise everyone was extremely helpful

When I started out I was very afraid of the consequences of dealing with the IRS . Optima gave me peace at mind . I was finally able to get good Night sleep .

Optima made me feel comfortable. Optima teams kept me updated on all actions taken. I rated them 4 star because it's not over yet. I wouldn't want anyone else to help me with tax relief

Just want more communication..i don't talk to anyone for weeks and sometimes months and I feel that someone should be updating on a regular basis and I think my team and I should know eachother on first name basis

Precise n caring for the clietakes care of all ur problems at ur convenience will a understanding of not computer literacy they work with for ur well being

Very helpful,returned calls promptly,has done a great job for me i would not hesitate to recommend them to anyone................................................

They have frequently not called me back or kept up with my case. I hired them in August of 2018 and finally just got my “resolution report” and they had me owing thousands more than I did when I went to them. I looked at a few things and they didn’t do the proper work!!! Incredibly disappointing. I’ve asked for a full refund and they were supposed to get back to me by the end of April. I still haven’t heard back and I have called multiple times to ask what is happening with no answers and no call backs. Do not put your trust in this company. They also charged me over $4,000 for crappier tax representation than I have ever received or heard of someone receiving. Do not waste your money!! H&R Block is likely better.

Everyone that I came in contact with was professional and very knowledge. I received returned calls promptly . The customer service representatives were always so pleasant .

The Optima Team Seems To Work Very Well With Each Other, .. I would Rate Them Five Stars If They Were Just A Little Quicker To Respond, Though This Could Be Due To The Time Zone Difference Between The East And West Cost.

Very professional and the work is done in a timely manner. The resolution department will keep giving you reminders to finish sending the documents needed.

I hired Optima Tax relief to resolve a tax problem. The IRS stated I owed $9,800.00 for taxes in 2017. They also charged me $1,960.00 in penalty and $884.00 in interest. I paid Optima $2,740.50 to resolve this issue. The representative from Optima told me last week we owed the entire $12,664.00. They could not even negotiate to remove the penalty. So I paid almost $3,000.00 for absolutely nothing. My expectation was that Optima would negotiate on my behalf to at la minimum remove the penalty and interest. Optima has done absolutely nothing on my behalf. I have completely wasted 0ver $2,740.50 hard earned dollars. This company is a SCAM!!!

Very helpful, professional,and exceptional service... I could not have figured out how to get all those back years completed. I needed help immediately.

Great communication. They walk you through each step of the process and make sure you understand where you are in the process and what the next steps are going to be.

Explain the process well and each person I spoke to was very polite and willing to listen to what you are going through and try to get the best options for you.

I was very pleased with their services. They listen to my situation and I believe they got the best reslts possible for my situation. I was pleased with the results.

These people are very patient and very understanding and really really want to help you out. Ever since I contacted them I've had better sleep and less anxiety

overall Best Tax company I have ever dealt with. They kept me updated on a weekly basis regarding my case. I will definitely recommend this company to friends.

Very responsive and attentive. If I have any questions they do not hesitate to return my call. If I'm tied up and miss an appointment very courteous in rescheduling.

Quickly handled my issues. Immediately responded to requests and questions. Easy-to-use client portal for uploading documents and obtaining information.

Everything was fine until Ms Nancy Gomez call me and said everything was fine. She said Optima stop any levy's or liens against me. She said a payment installment plan was arranged. One week later, two week before the installment was supposed to begin. The IRS still hits me with a levy. The worst part is once I informed her all contact stopped.

You would have a 5 star rating if you would ever follow up on my final disposition. Do I receive any of the returns that were filed for me? I paid for the initial set-up and then additional funds to complete several years of unfiled 1040's. I haven't heard a peep since.

True to their claims. They gave me a clear and concise layout of how things were expected to work, and as far as I 'm concerned they worked out well beyond my expectations.

The staff was very professional. They kept in touch with me every step of the way. I could call them anytime I need. They did what they said they would do.

They did what they said they could for me. I'm a believer and always will be. From 61K to 25$ !!! So so thankful for their hard work and dedication to my case.

Every person I talked to was friendly, caring and wanted to help me. They even knew who I was when I called. They literally helped me every step of the way!

Because they take care of everything. I just waited for there calls or emails followed my instructions..they kept me informed of the progress. I never worried about anything.

1. Not honest. Told me they would stop all Tax liens on my account and negotioate a settlement. Then after I paid them they told me "sorry, we don't handle State of California issues. After they Negotiated I STILL had a lien. 2. Poor response and inability or unwillingness to anwer Tax questions. I waited often a month or more for a response to a question. Most of the time the answer was "we can't give any tax advice". 3. They told me that it WAS MY RIGHT as a client to talk to the person negotiating my tax issue. I was denied my request to talk to the person negotiating my case over 12 times! Not honest. I do not believe they negotiated anything. They simply wrote letters to the IRS agent, and waited for their reply and then did what the IRS wanted. I asked for a new Case manager more than 5 times and was told each time that I would get one. 5 years later... yes FIVE years later i still didn;t get one. My IRS Offer In Comprimise had inaccurate information on it. I was told that if I changed it the offer would be rejectected and I would not get another offer. I requested to, through the case manager AND 3 customer service reps to talk to the persone negoitiating my case to make sure the correct information was on the form. I was denied and it was not corrected. I was continually asked to provide the same information. By the commercials you would think that they are calling the IRS everyday working your case. Not so, I asked for a weekly email or call to monitor the progress of my case. I waited months sometimes for a reply and when I would call they would tell me "you just have to be patient sir". They told me when I signed up my TAX issus would be solved in 3 months. 6 at the longest. It was FIVE YEARS. After the offer in Comprimise was accepted by ther IRS I was told that all liens would be removed from the IRS. I reminded them. for the 5th time that I had sent them emails, faxs, left messages and talked to several supervisors (because my case manager was seldom available when I'd call) I reminded them that there was an outstanding lien still in place and that it was crossed off on my contract and initialed by the IRS agent. They assured me that it was covered and all liens were resolved. It was not. I still have not received answer from them. They told me I could make payments on the debt and not to worry. They did'nt tell me until the offer in comprimise was signed and legally binding that I had five months to pay the $30,000 debt...a month after the acceptance date. I had to hire a CPA to figure out what I really owe. He told me that he could have done everything Optima did for under $500 and resolved my issues quicker. I paid Optima $10,000. That money would have gone a long way to paying the debt and it would not have accumulated Tax penalties and fines for fie years. I could go on and on...Thinking of Optima? You deicide. I get angry everytime I hear their stupid commercial.

They were able to negotiate an Offer In Compromise. My issue is that they did not communicate with me, or eachother. This ended up in a lot of my time spent explaining to them what was happening and what they had received. Bad communication with customers, bad follow-up (I always had to contact them for an update, never the other way around), and terrible communication in-house. I paid thousands of dollars for a service that wasn't worth $500 when it comes to customer service.

very good and fast with my returns kept me in formed of my tax returns , returned my phone calls very fast , got the information i needed all the time

I was behind on my tax debt in a bad situation and trying to rebuild my life. They were understating and got me through everything. I can't thank them enough.

ti am happy we them so far we have not problem just

It has been very easy to work with Optima! The process takes a little longer than I expected. I wish the Irs would see how I've lived in poverty all these years struggling, that's why I became behind on my tax debt. I'm still struggling and am scared of what my retirement will be! I wish the IRS would go after the big fish and help people like me! I feel with Optima on my side, everything will be ok! Thank you!

Optima Tax Relief communicated with me as they walked me through the process. I very much appreciate their time, answering questions, and all of the assistance they gave to me. The phone conversations helped me to understand and begin to feel a tremendous peace of mind! No matter who I spoke with, they knew my case and guided me through each step. Thank you so much, OTR! Donna B.

"AWESOME" Optima Tax Relief was able to save us from the IRS from taking everything we own . The person I paid to prepare my taxes made a $11,000.00 mistake on my return but I was blamed for the mistake but "Optima Tax Relief came through like the professionals they are. Thanks to "Optima Tax Relief" we are IRS Debt Free. Thank You Optima Tax Relief Bob Littleton

We are a small company, optima was there to guide us through this process and was very responsive and helpful for us. We had no idea how to tackle this on our own, and optima showed us step by step how to get ourselves out of the hole we are in. I got into business to be able to provide a life for my son and my wife, and without optima I doubt I would still be in business. Thank you for all that you've done, I am eternally grateful.