Best Company Guarantee Optima Tax Relief Logo

Optima Tax Relief

star star star star star_half

7.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 9th, 2025

Headquartered in Santa Ana, California, Optima Tax Relief has helped save its clients over $1 billion in tax debt. The tax relief company offers several avenues for tax debt relief and navigating IRS regulations including tax consultation, tax resolution services, tax preparation and compliance, and tax settlement and negotiation. Whatever aspect of taxation you may need help with, Optima Tax Relief can help.

Optima Tax Relief requires a minimum of $10,000 in tax debt, so if your tax debt is a lower amount than this, you’ll want to find a different tax relief service. However, you may still qualify for a free consultation with Optima Tax Relief if you have a lower tax debt but have unfiled tax returns. You can answer a few simple questions on the company’s website to see if you fall into this category.

Optima’s highly qualified team of more than 400 tax professionals has received glowing customer feedback. Its relief services help clients with a variety of tax issues, including paying unpaid taxes and ending penalties, like bank levies, or wage garnishments by the IRS.

With this broad range of services, Optima Tax Relief can offer tax relief help for nearly any tax situation.
Because Optima Tax Relief offers tax settlement and negotiation services, taxpayers can expect to receive the help they need when dealing with the IRS (Internal Revenue Service) from a qualified tax professional.

On top of its many impressive offerings, Optima Tax Relief has been recognized by a number of organizations for its tax relief services. These include Inc. 500, the National Association of Tax Professionals, the Business Consumer Alliance, and even the IRS itself has recognized Optima Tax Relief as an Approved Continuing Education Provider.

Continue reading for our expert review or scroll down to read Optima Tax Relief reviews from verified customers.

thumb_up

The Good

  • Positive Reviews
  • Core Competencies
  • 3-Step Tax Relief Process
  • Minimum IRS Debt Requirement
  • Money-Back Guarantee
  • Negotiating Installment Agreements
  • Additional Advantages

Positive Reviews

Optima Tax Relief has mostly glowing comments, with over 1,000 verified reviews on our site that give the company either 4 or 5 stars. Customers say the company has saved them thousands of dollars, provides great customer service, and is comprehensive in its explanation of the tax relief process. Many clients say working with a tax professional at Optima was one of the smartest decisions they ever made.

Plus, these reviews come from customers all across the United States, so you can rest assured that Optima Tax Relief can help you resolve your tax debt, wherever you may be in the country.

Core Competencies

Optima Tax Relief offers many different tax services to help you handle the IRS. It can help with several different kinds of tax problems, like audits and penalties such as a wage garnishment, levy, or lien. If you owe back taxes or a large tax bill, Optima Tax Relief provides tax debt relief services. The company specializes in the following tax resolution services and problems:

  • Tax negotiation and settlement
  • IRS audit defense
  • Tax levies and liens
  • Wage garnishment
  • Back taxes
  • Tax audits
  • End penalties and interest
  • Innocent spouse relief
  • Installment plans
  • Offers in compromise
  • Unfiled tax returns

Tax levies are when the IRS takes the funds in your bank account to pay your unpaid taxes. Tax liens allow the IRS first priority on the money from a property's sale before anyone else. The IRS can also take a current year's tax return money to pay tax debt liability from previous years.

Optima Tax Relief also helps people reduce IRS tax debt by closely examining the past tax years’ returns. Looking at previous tax returns helps taxpayers understand their tax liability, or what they owe the government in taxes.

Optima offers tax solutions for a broad range of possible IRS/tax needs. All of Optima Tax's enrolled agents and attorneys are showcased on the company website, giving a real personal connection to potential customers.

The only negotiation service not advertised by Optima Tax Relief is asset seizure.

Additionally, the professionals — whether it be a tax attorney or an enrolled agent — at Optima are trained to review any unfiled tax returns for each taxable year you might have. Unfiled tax returns can hurt your chances with the IRS because it can indicate a failure to meet tax obligations, so Optima will work with you to get ahead.

The tax law professionals can help you deal effectively with the IRS and find a good tax debt resolution.
The company may also provide tax help by helping you apply for the IRS Fresh Start Program, which is a great option for those struggling to pay off that federal income tax burden due to financial hardship.

Optima Tax Relief also helps with penalty abatement, which removes IRS penalties, like a wage garnishment, lien, or levy on property or a bank account. To qualify for penalty abatement, taxpayers must demonstrate financial hardship. 

3-Step Tax Relief Process

Optima Tax Relief breaks down what is often a complicated process (resolving your tax debt with the IRS) into three simple steps.

The first step is the investigation. After an initial, free consultation with the company, you will have Optima’s help in establishing a channel of communication with the IRS and Optima will initiate its client protection program and become a buffer between you and the IRS. This process takes about two to four weeks.

The second step is resolution. Optima will establish IRS compliance with the best determined resolution it can offer, and then work to achieve that resolution. This is the longest step of the process and can take anywhere from three to nine months.

The final step is the best step — freedom. Your case is closed and your tax debt has been resolved. No more letters from the IRS about your tax bill or unpaid taxes.

Minimum IRS Debt Requirement

According to an Optima Tax Relief representative, there is a minimum debt requirement of $10,000 to use the company's tax reduction services. Thus, individuals with $10,000 in debt (or more) qualify for Optima Tax Relief's services.

Those seeking a tax relief program that helps with a lower amount of tax debt will need to consider another company with a lower minimum debt requirement.

However, Optima Tax Relief does offer a free tax consultation where you can meet with a tax professional about your unique financial situation. If you haven’t filed your tax return for previous years, you may still qualify for this consultation, even if you owe less than $10,000 in tax debt.

During this consultation, you could ask questions about tax relief or tax penalties that you are facing and determine what the best course of action for you would be, all with the help of a qualified tax professional.

Money-Back Guarantee

Optima Tax offers a 15-day money-back guarantee for all of its IRS/tax services. Though this is not a very long time limit for a refund (some lesser-known tax relief firms have time limits as high as 180 days), it is actually better than many of the top companies on the market.

This guarantee can give you some peace of mind if you are a little wary about the effectiveness of tax relief companies. While 15 days might not be enough time to see your tax debt reduced, it should give you a sense of how committed Optima is to your case and whether or not you want to continue working with the company.

Negotiating Installment Agreements

In addition to penalty abatement, Optima Tax Relief negotiates installment agreements and settlements with the IRS. The company's website describes the two options of IRS installment agreements: informal agreements and formal agreements. With an informal installment agreement, the taxpayer agrees to pay monthly and pay off his or her balance within two years.

A formal installment plan is a written agreement (payment plan) between the IRS and the taxpayer for a specified amount of monthly payments. Optima Tax Relief's tax professionals understand how to successfully negotiate an installment agreement with the IRS and can often help taxpayers set up an affordable monthly payment and improve financial well-being.

Alternatively, Optima Tax can help clients lower their total tax debt owed through an offer in compromise (OIC) program. The company can negotiate an offer in compromise with the IRS. An OIC is when the taxpayer and the IRS agree on a lower, more affordable tax debt.

Whether you need a taxpayer advocate to help set up an affordable monthly payment or to settle your debt with the IRS, Optima Tax Relief can help.

Additional Advantages

Optima is a standout tax debt relief company, and thus, we’ve compiled a list of other additional advantages of using its services:

  • Free consultation with senior tax associates
  • A+ rated Better Business Bureau-accredited company
  • Many professional accreditations
  • Options in filing for non-collectible status
  • Income tax preparation
  • Licensed tax attorneys and enrolled agents on staff
  • No office visit required
  • Great refund policy
  • Winner of the Better Business Bureau Torch Award for Ethics
thumb_down

The Bad

  • Unpublished Costs
  • Limited Industry Experience

Unpublished Costs

The fee for tax relief services depends on the extent of the client's tax issue. Like most other tax relief companies, Optima Tax does not publish pricing online because it offers so many different services with different pricing structures — that's why Optima Tax Relief’s cost can be difficult to measure.

But how much does Optima Tax Relief cost to use? What we do know is that if you are five years behind on payment and owe $35,000 in back taxes, Optima Tax charges anywhere from $2,000 to $5,000 to resolve the IRS tax debt, which means the company charges about 5-15 percent of your tax debt to use its services.

The company has an initial investigation fee to begin researching the customer's tax issues. Once the investigation is complete, Optima Tax Relief charges an additional fee for its services.

While it can be unsettling to set up a consultation before knowing how much you'll be paying for services, it's important for potential clients to take advantage of free consultations, like the one offered by Optima, because a client's case is reviewed and clear information regarding fees and payments are explained during these meetings.

Then, you have the power to decide whether or not you want to become a paying customer of the tax relief service.

Limited Industry Experience

We should note that this is one of the newer tax relief companies we have reviewed; the company opened its doors for business in 2010. This is fairly young compared to other tax relief companies that have more years of experience.

While some people may not care about the age of a company, others may want a company with more IRS experience under its belt to ensure competent resolution of tax issues.

It should be noted, however, that while the company was established in 2010, some of the company employees and tax professionals working for Optima have over 25 years of industry experience. Thus, this can be a comfort to anyone skeptical of the newness of the company in the tax relief space.

gavel

The Bottom Line

Optima Tax Relief is a great tax resolution firm for those who qualify with at least $10,000 in IRS debt and who don't mind working with a younger company. Those with less than $10,000 in taxes owed will need to consider other tax resolution companies.

Though the company is young, it has resolved more than $1 billion in tax debt since opening in 2010. And its customer service and reviews indicate its employees are competent tax experts, including tax attorneys, certified public accountants (CPA), and enrolled agents.

One of the benefits of choosing Optima Tax Relief is that clients work with a tax expert to resolve their taxes owed or penalties with the IRS.

The company has an impressive reputation in the industry, and provides assistance with nearly every tax problem. Tax relief services offered include tax resolution/negotiation and settlement, IRS audit defense, IRS tax levy and tax lien, IRS wage garnishment, back taxes or unpaid taxes, tax audits, end penalties and interest, or the ability to meet with a tax preparer.

With such a wide range of services available, Optima Tax Relief is a great choice, whether you have higher taxes than you expected or need help preparing your taxes. 

Former clients are mostly pleased with the level of service they have received from Optima Tax Relief professionals. An important thing to keep in mind is that the cost varies depending on your tax situation. Be sure to ask the agent or lawyer for an exact list of fees for the debt relief services and what payments would look like.

Overall, we recommend Optima Tax Relief services when working through tax matters to reach agreement with the IRS to settle your tax debt or negotiate an end to penalties or a federal tax lien.

Was this content helpful?
thumb_up Yes thumb_down No
We'll Introduce You!

Call our recommended rep over at Optima Tax Relief below.

1-(866) 584-2728
bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

Learn More About Our Guarantee

Star Rating

info

4.7

star star star star star_half

2,017 Reviews

Review Breakdown

5 grade

75%

4 grade

10%

3 grade

5%

2 grade

2%

1 grade

8%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Umapathy

I would appreciate if the response time for any of queries or request is addressed sooner than the current timeline Also I've been a customer of your services since Jan'2018 for Tax resolution for which I paid $8,489.97 in 10 installments and already on payment plan with IRS paying $4300/month and now recently added additional service for the current year too with a payment plan of 1312/month in 8 installments even though I was requesting for 10 installments. Though the tax return for 2023 was filed through, I don't see a confirmation from the IRS portal which still shows as not filed. Now I'm waiting for the new tax resolution and what will be my monthly payment after the resolution with IRS. Appreciate a detailed response in this regard.

7 months ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Aug. 22nd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Coral Neurohr Roswell, GA

They’ve been good with communicating however none of the case managers that have worked on my case have had a direct number nor do they always reply to emails I’ve sent. I know they don’t guarantee getting your balance owed to the IRS reduced and I haven’t yet heard the final word on that but I am really hoping some of it gets reduced bc otherwise I will have paid an extra $1250 on top of the taxes I owe just to get an installment of a payment plan which I could’ve done myself. I guess we will see 🙏

1 year ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax burden.

May. 17th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brady Pettie Tulsa, OK

I keep thinking about the very first time I had called. I didn't think Optima would accept me because of all the commercials I have seen. Stating that you had to have $10,000 credit card debt to be helped more or less. I don't remember not one commercial from Optima statiing that so I called and they accepted me from that first call. I needed to hear that because the weight of the IRS was finally going to be lifted.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

That's amazing to hear! Thank you so much for the fantastic feedback!

Jan. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ronald

We’ll, Optima Tax Relief I thought was a little bit misleading in the beginning . However, I believe they’re trying to get us the best resolution possible.

7 months ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We are happy to have been able to assist you!

Sep. 4th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Christian Chaparro Deerfield Beach, FL

Representatives are very helpful and knowledgeable. It would be easier if I had a designated person to reach out to for assistance. Every time I call or receive a call I am speaking to a new rep. Also my 2021 taxes income portion was not input correctly so I have to wait for it to be corrected.

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for taking the time to leave us a review. We wish you well!

Oct. 20th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ethel Lowery Waldorf, MD

This is a great company! Headache saver! I would have given them a 5++, but in the beginning it was challenging getting anyone to respond back timely. I had to reach out to customer service too often before anyone responded. Other than that, they are great!

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.

Nov. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Eve Carter Phoenix, AZ

I'm really really hoping there will be with done in reducing the total amount of back taxes due. I'm happy with the installment agreement amount of $108 however if the total amount isn't decreased I feel I'll be paying them forever.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that you had such a great experience with our team.

Nov. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Frederick Johnson Charlotte, NC

I think they are a good company we haven't finalized everything yet so I can't give a complete review of the company in my experience with them the only thing or concern that I had was not the amount of the fee but the amount of time they gave you to pay it I would have much rather had more time to pay the $4,000 fee at a less amount each month

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for the positive review and we appreciate the feedback!

Nov. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

IMOGENE beasley Garland, TX

very helpfully and solve my tax problem in a timely matter I was happy with the time it took to solve my tax problem I HAD TRIED other tax company and was a waste of my money never got my tax problem solve thanks to optima problem got solve

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Aug. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Paula Norris Chesterhill, OH

The staff I talked with were very professionali . They appeared to have my needs correctly stated I just could not finish after the initial phone meeting I did not feel comfortable going on. I started getting negative information from people that had used Optima. When I looked into them at the BBB they were rated high

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks for the feedback!

Aug. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nicholas Finken Kihei, HI

They always returned my calls and emails in a timely manor.and always answered all my questions and did everything they said they would do.of I had any complaints it would be that it took a lot longer than it was expected to take. Thank you guys for everything!

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Mr. Finken, thanks for reaching out! We certainly appreciate it. It was a positive experience to work with you, so we're glad you felt the same - we always put our clients first and it's important that our clients feel that effort. Wishing you well!

Jul. 9th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lisa Davis, CA

The result was $38,000 IRS tax forgiveness. One point off because the follow thru was significantly led by me. BUT, no matter how you slice it, I could HAVE NEVER achieved this outcome without Opitima Tax Relief. Just call monthly to check in and submit all documents! I' thrilled.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Wow Lisa! What a resolution and overall, an incredible outcome, certainly not easy to achieve by any means. We're thankful to work with such excellent clients, and this is no exception. Wishing you the best!

Apr. 15th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Robin Eddauod

They definitely saved my wages from being garnished, and set up a settlement that worked for me! It was a long process and we went through several agents to get there, but in the end it was worth it. Optima tax relief did all the negotiations with the irs which really took the stress off of us so we could focus on life again.

6 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We're happy to hear we've saved you from having your wages garnished and that you're pleased with your fantastic settlement! We were happy to take care of everything for you so you're able to get back to enjoying your life!

Mar. 27th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Rosalyn Bragg Park Forest, IL

Optima was the solution for me. Because, they allowed me the opportunity to gather in/all required materials. At times, gathering my information wasn't always in a timely manner. But, they still worked with me.

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Amazing to hear! Our team makes it their mission to ensure that each of our client's questions and concerns has been addressed.

Sep. 29th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

James Henderson Austin, TX

There is no way to talk to anyone about my case. It takes a long wait time just to leave a message.when I send messages thru the portal it comes back as this is not a monitor station

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.

Mar. 22nd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Frankie Ray Gutierrez Addison, TX

Experience was except when trying to contact via phone , never could through or had to go through several people to get to the person or department that I needed to speak to, otherwise excellent service

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback. Thank you for sharing your experience!

Dec. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

JoAnn Chadwick Reno, NV

Some have been excellent and a couple have kind onot rude but not real helpful and are uncaring I'm not computer savory and doi need a little more help and need caring persons

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback. Our team is here to assist you and address any questions you may have.

Dec. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Charlie Williams

They're a very good company and took a lot of the stress off my shoulders by not having to deal with the IRS on my own. They explained each phase thoroughly and I knew what to expect.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks Mr. Williams! We take pride in taking care of the difficult stuff so our clients don't have to.

Dec. 3rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ilhan Pere

They took on our difficult tax job however we are complete with it yet so I gave them 4 instead of 5 stars. We need to have a good outcome to add the other star. All other aspects have been great.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Glad to hear you received an incredible resolution!

Oct. 6th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michael jemison

Optima made me feel comfortable. Optima teams kept me updated on all actions taken. I rated them 4 star because it's not over yet. I wouldn't want anyone else to help me with tax relief

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks Mr. Jemison! We look forward to your future feedback.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Donald Johnson Dallas, TX

Just want more communication..i don't talk to anyone for weeks and sometimes months and I feel that someone should be updating on a regular basis and I think my team and I should know eachother on first name basis

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks Mr. Johnson! Can you please reach out with your phone number? We'd like to follow up with you and ensure you're being taken care of!

Jul. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Dennis Palmer Jenison, MI

The Optima Team Seems To Work Very Well With Each Other, .. I would Rate Them Five Stars If They Were Just A Little Quicker To Respond, Though This Could Be Due To The Time Zone Difference Between The East And West Cost.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We're happy to hear that Mr. Palmer, and we're taking your feedback into account.

May. 5th, 2020

star star star star star_border

Tom H Portland, OR

I owed (with interest and penalties ) about $23,000. Optima charged me $4000, not $999, which I had to pay up front, and could only because my dad died and left me a small amount of money. The IRS wanted to set up an installment plan, but the plan they proposed was not manageable given that I was living on Social Security and couldn't even keep up with medical bills, even with Medicare. It took about 2.5 years, but in the end my debt was forgiven except for $250 and a pledge to file accurate taxes—and pay them on time—for five years. So, my total cost for clearing $23,000 off the board was $4,250.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Tom, thanks for the feedback. We know that resolving tax debt isn't an easy process, and we're glad to have helped in an otherwise overwhelming situation. We have appreciated working with you and we hope others benefit from your experience.

Sep. 13th, 2019

star star star star star_border

Ms. Montgomery Capitol Heights, MD

In 2017 I contacted Optima because I obviously received notice from the IRS. I initially paid Optima $500 at which point the gentleman I was working with requested additional fees prior to doing anything on my case. I asked for an explanation and breakdown of the additional amount but was not given anything in writing but instead more conversation that was muddied with terms and figures I didn't understand. Nothing was ever resolved as I stopped receiving communications from them and wasted $500. Terrible customer service! My case is still pending with the IRS owing this huge amount of money and Optima kept my money. Needless to say I reached out to them due to all the positive feedback I read but did ignore lots of the negatives just to give them a shot. Very disappointed and out of $500. My name is Ms. Montgomery. UPDATE 6/28/19: Within a few days of writing my initial review, I was contacted by a really nice woman at Optima who read my review and was very interested in my issue and wanted to resolve it as soon as possible. I explained to her in great detail what my issue was and went to work very quickly by offering me the opportunity to work with them again to resolve my tax issue or a refund. Time has gone by so I ended up resolving the issue on my own. I opted for the refund. I understand that there are times when one employee's negative attitude or mistake should not define the overall ethics and commitment a company makes to its clients. After speaking with this woman on a few occasions, I'm willing to bet that this is the case for Optima. I am very pleased at her persistence to make things right for me. If ever I needed help again in the future(I hope not), I would probably give them another shot. Thank you Optima!

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Ms. Montgomery, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Jun. 13th, 2019

star star star star star_border

Nancy Eleanor Stuart Kerrville, TX

On March 20th I rated Optima Tax Relief with just one star. Almost immediately an individual from their Dispute Resolution Department reached out to me. She spoke with me on the phone for approximately 30 minutes in an effort to find out what the problem was. She was extremely professional, polite and understanding. I explained my frustrations in dealing with Optima Tax. Oftentimes when you have a customer complaint, management will listen to your problems, then thank you and go on their merry way. She didn't just listen, but explained what would be done to help resolve my issues. Dealing with the IRS is very scary and even more so when you think you're all alone in the fight. The individual from the Dispute Resolution Department helped me understand that I wasn't alone, that Optima Tax Relief was there beside me to help resolve my tax issues.

6 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Ms. Stuart, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

Mar. 20th, 2019

star star star star star_border

Sean Dickerson Rochester, NY

At first i was hesitant to use the service that was conducted solely over the phone; but the case managers explained everything very well and sent documents whether through the mail or email which ever was more convenient for me. I initially owed over 30,000$ but now my taxes owed was brought down to under 4,000$. As far as experience goes the end result is amazing, as saving money is. Also the process was easy send in documents, sign a few documents and optima handles the rest but also inform you regularly along the way. If you owe large amounts of money to the IRS as i did i would definitely recommend optima tax relief; and as a results driven individual they get results.

6 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We certainly appreciate it Mr. Dickerson. Thanks for the feedback!

Dec. 20th, 2018

star star star star star_border

Heather Fleeming

Optima Tax Relief helped me in a major way. The process took some time but I was informed of what to expect, including any fees, documentation that would be required and the approximate duration of my case before I even signed on for the service. Each step of the process was outlined and I was assigned a rep for each step who walked me through the process with ease. Of course, with any tax related issue where money is owed, there is always anxiety but I must say that towards the end of the process, my rep at the time was a SUPER helpful man named Brandon who answered any questions I had and basically held my hand until completion of the process. Optima saved me almost 75% of what the IRS was asking me to pay.

8 years ago

star star star star star_border

David Petty Los Angeles, CA

When I received my notice from the IRS that I owed more than one third of what I earned in the tax year in question I panicked. I had no idea if this was legitimate and if it was - where would I get the money to pay that off in the one month the IRS had given me in their letter. So, based on the ads on the radio that we've all heard, I called Optima - I expected typical lawyer crap: no free quotes, pay a retainer and still end up owing, etc. What I got from Walter and the team at Optima Tax Relief was anything BUT typical: before asking me for any money he walked me through the letter and helped me certify that it was legitimate. He helped me understand all the options that are possible and helped me get an idea, based on my income and expenses, of what I could expect. Essentially, at no cost and with no waiting period I received from Optima all the information I needed to know to understand my situation and grasp it logically. Walter then explained, very clearly, their protocol - a 2 stage process wherein they 1st file power of attorney to keep the IRS from simply taking the money from my check, investigate to see if I'm being overcharged and verify that it is all I owe (you DO NOT want to be hit with this twice) then, in the second stage, they determine what programs I'm eligible for with IRS for paying off the debt and how much my monthly payments would end up being and fighting, on my behalf, for payments I could manage. BOTH stages were FLAT fee retainers with NO additional costs paid to Optima and BOTH were extremely reasonably priced with GREAT payment plans available for those of us who can't pay in full. I went ahead with Stage 1 and, luckily, came across the funds to cover my debt to the IRS and did not need Stage 2 - however, if I hadn't I would've been confident in my ability to survive this BECAUSE of the services provided by Optima Tax Relief. If you get a letter - Call Optima; at the very least they'll give you the information you need and, at best, you'll have a shield against the IRS (who could ask for more?).

8 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for sharing, Mr. Petty! We appreciate the incredible testimony!

Jul. 18th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Reginald Garrick Hopkins, SC

The only problem was forms were mishandled with important information. Which was mixed up in processing. Which was correct with dealing with by way of emailing directly.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback! Thank you for taking the time to leave a review.

Dec. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Peri Suzanne Hamilton

prompt and thorough. keep you updated as to progress with IRS. The website portal is very convenient for downloading and transmitting requested documents.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks Ms. Hamilton! We're happy to hear that. We designed the portal with our clients in mind.

Dec. 3rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lane Inglish

Excellent hands on approach; Marcel A is in close contact with me. However, items that I mail in have a lag time; I get calls that I didn't turn items in when i had.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We take a proactive approach with all our clients, because we know how urgent each case is. We appreciate the feedback!

Nov. 15th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Vickie Blue Springs, MO

Great results! It was a lot of work and a long endeavor, but well worth it in the long run. Optima got our IRS debt settled for a fraction of what we owed.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We hear you Vickie! We know that it's a lot of tedious, hard work, on both the clients and Optima's end, but we pride ourselves on taking over all of the work for our client! It's definitely worth it, congratulations on your resolution!

Aug. 19th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Steven Hernandez

With Optima I reached an Offer In Compromise which lowered my penalty fee with IRS drastically but seizes two years of my upcoming federal tax returns.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Hi Mr. Hernandez, thanks for reaching out, we're glad you received such a great resolution!

Aug. 5th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Partially satisfied.

They kept me informed during the entire process. The only reason for the four and not five is I didn't get the resolution I expected which was a reduction on the taxes owed.

6 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We understand that it can be a difficult process, and we certainly work to get you the best resolution possible. Please reach out anytime and we can discuss.

Jan. 30th, 2019

star star star star star_border

Angela Jeannice Lafayette, LA

The fee was expensive for me to cover but it was worth it. I finally got a tax refund this year. The end result was a positive one. The only drawback is the customer service. Their customer service can be frustrating. My case initially got lost in the pipeline. I had to finally speak to supervisors to get my case moving. My case was transferred to different representatives repeatedly. The representatives were nice and helpful but it would be better if you didn't have to go through so many.

8 years ago

star star star star star_border

Embree Daniels

Optima Tax Relief performed better than I expected in solving my tax problem with the IRS. I was surprised at what their persistence with the IRS could accomplish. If you have a tax problem, I would highly recommend Optima Tax Relief. They helped reduce the pressure by contacting me from time to time to let me know of the process. All I had to do was follow their instructions and they did the rest.

8 years ago

star star star star star_border

Joel G. Diaz Anaheim, CA

I am truly satisfied with all the great work Optima Tax Relief did for me with my 2014 taxes owed to the IRS. I owed the federal government over $14,000 and they were able get me a refund of $387. In addition, I longer have no problems with the IRS. It was a wise decision to acquire their professional services because they care about the client and offer various solutions to be in good standing with the IRS.

8 years ago

star star star star star_border

Rebecca D Hutchison Nashville, TN

Optima has been a great company to work with--they have outstanding customer service. All of the representative have been very accommodating, understanding and pleasant. Communication is always expedited and tailored to my needs whether it's via phone, email or postal mail for necessary documents. It has really helped with my tax dilemma and definitely taken away a great deal of worry. Thanks so much!

9 years ago

check_circle

Review Source

star star star star star_border

K.M. P. Charlotte, NC

After seeing Optima Tax commercials on TV numerous times and how they help other people, we decided to give them a try. At this point, my dad was several years behind on his taxes and it became impossible for him to catch up with all of the penalties/interest the IRS kept adding on. Optima Tax went to bat for him right away. They took care of everything. All he had to do was sign a few papers. Optima was able to get his taxes reduced to way less than half of what he owed the IRS. Optima even helped set up a low payment plan for the balance. Dad definitely sleeps much better these days because he’s not constantly worrying that his bank account is going to be garnished or liens put on his property. Thanks Optima Tax for all you help!

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your kind words. Our company’s passion is to resolve as much tax debt with the IRS as possible!

May. 6th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michael Rupert State College, PA

Communication level is good however I have not completed the process and therefore can't judge the degree of success at this point

1 year ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Jul. 10th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Arnetta Artis Greensboro, NC

It's been a long experience still waiting to see my fate. Most of the people where knowledgeable and professional. Mr. V. Marvelous

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Oct. 9th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nathaniel Brown Chesapeake, VA

Their service is outstanding until you get towards the end of the process and it seems like you just waiting with no feedback of what happening.

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We appreciate your feedback and look forward to helping you resolve your tax debt with the IRS.

Sep. 29th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carol-Anne Thornton Jackson Tucson, AZ

We are still working on my issue so it would be premature to give a 5. Everything is explained in detail. Great communication. Great response time

2 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for your positive review. Our team of tax professionals is here to assist you and answer any of your tax questions!

Sep. 22nd, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jon Bettendorf, IA

They have been great to work with. I would rate them higher possibly once I receive the final outcome on my case once it is finalized.

3 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Our team of trained tax professionals is here to assist you when it comes to taxes and owing the IRS. Thank you for sharing your positive experience with us!

Sep. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Genevieve Mullin New York, NY

Very reliable company ,they keep you informed or whatever they are doing,they take the time to call and inform you about everything

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks Ms. Mullin! We'll continue to keep you informed. Thank you for the feedback.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Marvin Spring Hill, TN

VERY OPEN AND HONEST ABOUT YOUR CASE. They take your case seriously and give you the best option for you and your financial situation

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks for the feedback Marvin!

Aug. 3rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mark

Its to early to tell the final outcome, so far they have been excellent, however they can't tell me how much it total I owe the IRS, seem odd?

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thanks for the feedback, we're passing that along.

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Theresa W

Great service but the drawback is dealing with so many different people. Someone new with each new department assigned to your case.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

We hear you and that's something we're working on. Thanks for bringing it to our attention!

Jul. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

R. Johnson

I love the computerized/automated system. The people are great for the most part. However, some of the people create a sense of hopeless and panic.

4 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

So great to hear, thank you! We designed the Client Portal specifically with our clients in mind.

May. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Pamela Lawton

They have been fairly consistent in moving my case forward. Sometimes difficult to reach my case manager, they frequently change this individual.

5 years ago

Optima Tax Relief Logo

Reply from Optima Tax Relief

Thank you for the feedback, Ms. Lawton!

Apr. 2nd, 2020