Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Special offers
  • Risk assessment
  • CSAA Five Diamond certified

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

The Bad

  • Initial service agreement
  • No combo package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

 

Frequently Asked Questions


How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

Shipping & Package Details

Vimeo / Medical Guardian – via Iframely

 

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

The Classic Guardian system helps protect you from medical emergencies, home intrusions, fires, and home accidents. The system connects you to Medical Guardian’s 24/7 Monitoring Center through the landline telephone and works with an emergency help button that works within 1,300 feet of the base station.

  • Water-resistant
  • 1,300 foot range
  • 911 trained operators
  • 32-hour backup battery

Home Guardian:

Home Guardian wirelessly connects you to Medical Guardian’s 24/7 Monitoring Center. It helps protect you from medical emergencies, home intrusions, fires, and home accidents. The base station works with a help button that functions within 600 feet of the station.

  • Water-resistant
  • 600 foot range
  • 911 trained operators
  • 30 hour backup battery

Mobile Guardian:

Mobile Guardian functions both at home and on-the-go. The GPS enabled base station is light and works with an emergency button, connecting you to a Medical Guardian 24/7 Monitoring Center.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 24-hour battery life
  • 2-hour full charge cycle

Premium Guardian:

This wearable two-way communication solution allows you to speak to an emergency operator directly through the device. The GPS enabled device is lightweight and can be worn around the neck via a lanyard or belt clip. It can also include fall detection technology.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • Two-way voice communication
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 36-hour battery life

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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924 Medical Guardian Reviews

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  1. User Score

    5

    March 20th, 2017 Osawatomie, KS

    It was a hassle from the time I spoke with the Sales Rep. All he wanted to do is make a sale! Finally when I got to a Service Rep. I think I got the help I needed in making the right decision on what I needed!

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  2. User Score

    10

    March 5th, 2017

    most knowledgeable customer service group I’ve ever worked with.

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    1 1

  3. User Score

    10

    March 3rd, 2017 Philadelphia, PA

    I normally don’t write reviews but I felt compelled to share a positive experience I had with this company. My family is on fixed income and money is tight. We had an issue where there was an emergency and we got a prompt response , as I was also contacted and informed that the authorities were dispatched. She is ok but had to go to rehab for 3 weeks before going back home and the company even assisted me with finances by suspending the account during that period. My experience with this company has been exceptional and has reassured me that my mother is safe, as she lives alone. I would recommend this company to any loved one .

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    14 1

  4. User Score

    0

    February 23rd, 2017

    We contracted with this company for my 78 year old Mother in law. She wore the necklace with the fall alert. We contracted with them because they assured us their response team were all highly trained 911 operators who knew the right questions to ask, and how to properly ascertain if help was needed. On 1/11/17 she fell after having a stroke. She lay face down on the floor for 2 hours because the medical guardian response team decided she did not need help and sent no one. They told us that when they contacted my Mother in law 1 minute after the fall was detected she “feebly” answered no when they asked her if she wanted them to send help. A “highly trained 911 operator” would know that you never ask someone who may have hit their head, or someone with even the remotest possibility of having had a stroke yes or no questions. Medical guardian has told us that they followed THEIR protocols and NO, we may not have access to the taped “conversation” between them and her after the fall was detected. My Mother in Law died 3 weeks after the stroke/fall and we will never know if there would have been a better outcome if Medical guardian had erred on the side of common sense ( a 78 year old woman with her medical history in all probability needed help after a fall) and sent help. Obviously after a stroke/fall time is of the utmost importance and lying on the floor for 2 hours is something that should never have happened, it is precisely why she had the device. This company seems to hide behind the “we will never know” aspect and showed us nothing but arrogance and no compassion whatsoever. Please do yourself a favor and do not put loved ones lives in this company’s hands.

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    75 1

  5. User Score

    10

    February 17th, 2017 Lebanon, TN

    Had a stroke last year and hit my panic button, they answered immediately and I was in the hospital within a few mins.Due to their fast response, I had no lasting problems from my stroke.Billing is every 3 months and automatic.

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    18

  6. User Score

    10

    February 16th, 2017 Glenshaw, PA

    The system was good, and customer service helped guide me to match what I needed for my mom, so I think they were very knowledgeable in addressing the appropriate system.

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    8 5

  7. User Score

    9

    February 16th, 2017 Manitowoc, WI

    We purchased it online and I can’t remember who the distributor was but it was recommended by a Doctor and working out well although I haven’t use it. The company was easy to deal with though!

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    5 6

  8. User Score

    10

    February 16th, 2017 Beaumont, TX

    My daughter got this system for me. She said that the company was very nice and easy to deal with. I don’t know, I paid for a year and I think it was $350 or something like that, I don’t remember exactly how much it was but I do know that there’s a box and I’ve got a little thing to wear around your neck and I got a bracelet and I got the thing to put on the dog.

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    5 7

  9. User Score

    10

    February 16th, 2017 Hayward, CA

    We’re looking for something new ’cause the one that we’re using was not working out well and I went online and it said on the web something like the 5 best in the country and Medical Guardian came out number 1 so the cost was more than the other one was but the other one when I press the button I will get a Verizon message instead of getting up something to help me out I will get a Verizon message saying press this number for that press that number for this and that’s ridiculous…it’s a lot cheaper than medical guardian but if cheap doesn’t help as it , if you gonna die because of it you know…I need it ’cause my other service did not work well, they just said when I press the button on the other service I will get a Verizon message and we’ll not get a person and how does it help you on an emergency so I knew I have to get something new

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    15 4

  10. User Score

    6

    February 16th, 2017 Palm Springs, CA

    I have the pendant that hangs around your neck or on your wrist like a watch and I purchased a service which response through pressing the button for help. Well I had fallen once and managed to get up and go into the house but I was worried about finding myself alone and unable to get a..like if had broken a bone or something I wouldn’t be able to get up so I decided to get one. Well I’ve only have it a couple of weeks so I really don’t know if I’m satisfied with it or not because I haven’t even tested it. I haven’t have it long enough to decide if I’m satisfied or not satisfied, it’s costing me $25 a month so pretty soon I should know.

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    1 15

  11. User Score

    10

    February 16th, 2017 Chattanooga, TN

    I got medical guardian because I have fallen in the past and I am scared of falling again. I found that they were the best company on the internet. The customer service is good!

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    1 3

  12. User Score

    8

    February 16th, 2017 Surprise, AZ

    I never had to use it yet so I guess everything’s good, but dealing with the company has been great. The system is simple and good, and the customer service is easy to deal with.

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    4 7

  13. User Score

    8

    February 16th, 2017 Columbia, SC

    Medical Guardian is a great company. Their customer service is excellent. They have always been so helpful. The system is very good too; very easy to use.

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    2 3

  14. User Score

    8

    February 16th, 2017 Skaneateles, NY

    I slipped in the shower and couldn’t get out and there is no one else at home so I decided..I live alone mostly so I thought it would be a good idea if I had one. I have a problem it doesn’t charge and I called the company and they’d supposed to call me back in another couple of hours, I’m having a problem. Other than that it’s good!

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    6 7

  15. User Score

    10

    February 16th, 2017 Hampton, NH

    I heard about medical guardian through an advertiser, and I decided to get it because of the threat of falling. They are a good company!

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    4

  16. User Score

    10

    February 16th, 2017 Wisconsin Dells, WI

    My mom, she had a stroke and both my parents are still alive, they live in their own home yet I just felt and they also felt, we all decided that they needed something to a system in the event something happened. They were very helpful, they explained everything clearly, when I was done with them I didn’t have any questions at all. It’s very easy, I did it myself i mean I’m not sure my parents would have been able to do it necessarily they’re both in their mid 80’s and I’m very tech savvy but I was able to just plug it in and bingo I mean it was done. I was a little concern that I would be you know wondering if I have to call for assistance you know to have them kinda walk me through it but it was very easy to do it. I was surprised it only took me a couple of minutes and it was up and working.

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    4 4

  17. User Score

    8

    February 16th, 2017 Orem, UT

    A friend was telling me about medical guardian, so I got it for my wife. So far everything is okay. We haven’t really had to use it yet, so we don’t have much experience.

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    7

  18. User Score

    10

    February 16th, 2017 Mesa, AZ

    I live alone and I’m 79 years old, so I decided to get medical guardian. I am very satisfied with it, and it gives me peace of mind,

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    2 2

  19. User Score

    10

    February 16th, 2017 St. Louis, MO

    My grandma is 95 years old and she’s already fallen once, was left all night so we wanted to be able to help some how. If she’s alone and we wanted to be able to know if something happen. She has the necklace and wristband. The company was very helpful. Not much, it’ was very easy, I’m not very computer savvy or anything and I was able to hooked it up so that’s huge right there for someone that’s not good at all that.

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    8 3

  20. User Score

    8

    February 16th, 2017 Bradenton, FL

    Because of my age, I thought I need it when I’m home by myself, if I have an emergency then I might need some help that’s why I bought it. I have not try them so I can’t tell you but I will try this I’m suppose to try once every month but I have another chance to do that, I’ll try my unit then I’ll let you know

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    1 7