Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

The Bad

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

 

Frequently Asked Questions


How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

Shipping & Package Details

Vimeo / Medical Guardian – via Iframely

 

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

This device has a cellular base unit, a wearable pendant and a watch button that users can have to give peace of mind in case of medical need. It has a range of 1,300 feet from base to unit, 32-hour battery life, and a water resistant necklace or wrist pendant. This simple-to-use device has emergency contacts stored, so that if an emergency occurs, loved ones are alerted to the situation. In case of emergency, the person simply pushes the button on their pendant or necklace, and a trained staff member communicates with the person through the base unit. Emergency responders are alerted to come to the person’s aid if needed.

Home Guardian:

This device requires no landline, and connects seamlessly with AT&T’s mobile network. With the convenient necklace or wrist pendant, home users can receive immediate attention at the push of a button. These personal emergency buttons have a range of up to 600 feet in any direction from the base unit. The base until carries up to 30 hours of additional backup battery life in the event of a power outage. And with emergency contacts already on file, users can stay connected with their friends, family, or emergency responders in any situation.

Mobile Guardian:

This device has a cellular base and your choice of a pendant or watch button. It also comes with a carrying case. It is ideal for use when away from the comforts of home. It works in the same fashion as the other devices, and it comes with unlimited range.

Premium Guardian:

Premium Guardian comes with a water resistant necklace button. It works in a three-step process. First, when there is a fall, the pendant detects the fall and sends a signal to a professionally trained responder. The person is connected to the responder who will then alert an EMT, whose voice will immediately reassure the person who has fallen. Then, if additional care is needed, emergency responders are dispatched to the person. Loved ones are also notified. A staff member stays on the device with the person.
The Fall Alert has 30-hour backup battery life, temperature and time LED display, and a range of 600 feet from base to unit.

 

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(855) 243-1546
Or you can visit their site by clicking here.

941 Medical Guardian Reviews

1. Select Your Rating:

30
19
9
14
9
28
11
46
114
181
480
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*

or

    Sort By:

  1. User Score

    10

    January 18th, 2017 Enumclaw, WA

    This was very fast and easy as well as affordable.

    Read More

    Was this review helpful?

  2. User Score

    10

    January 18th, 2017

    Signed up for service on line and received my equipment in less than a week. Called today to activate the equipment and customer service was very helpful in explaining what I had and how to use it. They stayed on the phone while I tested the base unit. It was all very simple and efficient. I hope I never need their services but it gives me piece of mind having it.

    Read More

    Was this review helpful?
    1

  3. User Score

    10

    January 18th, 2017 Woodbridge, VA

    Product arrived in one day. Setup was super easy

    Read More

    Was this review helpful?
    1

  4. User Score

    9

    January 17th, 2017

    I was very pleased with the courteous & professional manner shown by sales & customer service personnel. They answered all my questions completely & promptly.
    Set up of the Classic Guardian system was very simple and easy to use. Sales representative was patient with us, not pressuring us into a decision. Customer service was friendly and informative with additional questions we had. A great experience so far!

    Read More

    Was this review helpful?
    1

  5. User Score

    10

    January 15th, 2017 Auburn, CA

    The assistance we received activating Medical Guardian was done easily and quickly. All questions we’re answered.

    Read More

    Was this review helpful?
    2

  6. User Score

    6

    January 14th, 2017

    I did receive my unit on Friday as you said. HOWEVER , I have not been able to activate it. I have called the number several times without getting assistance. I left my name and number but did not get a call. I also confirmed the number I was dialing as being correct. Then I tried calling customer service and agin only received the waiting message after 20 min I hung up.
    Is this the example of how you will respond to an emergency?
    I NEED to activate the unit ASAP.

    Mary Young

    Read More

    Was this review helpful?
    9

  7. User Score

    9

    January 14th, 2017

    caught the ad and at the right time had wanted to order one as kids advice so ordered from on a great sales person -ti took alittle over a week and came by mail . we paid by c card
    and will put it on -got both types and ready to go. ma doesnt do computer so thanks for her words.

    Read More

    Was this review helpful?

  8. User Score

    10

    January 13th, 2017 Eustis, FL

    called to activate service for my mother. the service person was very helpful and answered all my questions and efficiently helped get the service started. thanks,

    Read More

    Was this review helpful?

  9. User Score

    4

    January 13th, 2017

    I sincerely hope that the service after delivery is much better than the delivery. I was told the equipment would arrive in 3 – 5 days and here we are 8 days later and no equipment

    Read More

    Was this review helpful?
    5

  10. User Score

    8

    January 12th, 2017 Florence, MT

    Received on time and found it very easy to connect. Mother-in-law quickly learned how to use the device and had no problem understanding the operators at the other end. She appreciated the testing when she initiated the device and is very happy that it gets tested every month. Also nice that the devices can be worn in the shower.

    Read More

    Was this review helpful?
    3

  11. User Score

    7

    January 11th, 2017 Overland Park, KS

    Sales process was smooth and the sales agent was very helpful and friendly. I placed the order on Thursday and still haven’t received the product 6 days later. It didn’t ship until Tuesday, so it’s scheduled to arrive on Friday. Eight days seems excessive. I don’t see any reason it couldn’t have shipped the day after order. The Premium Guardian is marketed as: “Get the Premium Guardian and enjoy all of the following benefits: …Automatic fall detection” so I was disappointed to be told there is an extra cost for fall detection. That marketing verbiage is very misleading.

    Read More

    Was this review helpful?
    7

  12. User Score

    9

    January 11th, 2017 Round Lake, MN

    The product was sent via FedEx, not happy. Mom is 83 with a broken arm and lives in an apartment building, the FedEx driver left the package in the entry and didn’t let anyone know it was there. When I spoke to representative about delivery, I was told I could have it next day delivered. I received a call later that day, after I had paid for it, that it wouldn’t make it and I should receive it the following Tuesday, not happy.
    I was told that with the one year rate my mother would receive both the pendant and the wristband, she only received the pendant, hmmmm, no wristband. I understand that FedEx is responsible for NOT delivering it to her door but the delay in delivery and not sending the product I was told she would receive is the company’s doing and I am not happy with the situation!

    Read More

    Was this review helpful?
    10 1

  13. User Score

    10

    January 11th, 2017 Columbia City, IN

    The person I talked to initially-Samantha- was very helpful. She answered all my questions and informed me of options available to me that I was not aware of. The delivery came the day she said it would even though we were working around 2 holidays. The product was easy to initiate set-up and easy for my father to understand its usage.

    Read More

    Was this review helpful?
    3

  14. User Score

    0

    January 11th, 2017 Canton, OH

    I would love to give a positive review, but I have not received my medical guardian yet. Help! H. Eisen

    Read More

    Was this review helpful?
    3 1

  15. User Score

    10

    January 10th, 2017

    The easy process of ordering a monitor for my mom was so easy! The professionalism in which my questions & concerns were handled was superb. I recommend Medical Guardian to to those who are looking for a device such as this. Thank you Medical Guardian!

    Read More

    Was this review helpful?
    2

  16. User Score

    10

    January 9th, 2017 Wernersville, PA

    The name of this company should be Peace of Mind, because that’s what owning this product will give you. My mother, almost 90, fell one afternoon when I was at work. She was on the floor for over two hours with no way to call out for help. The Medical Guardian was the right choice for several reasons…ease of use, tremendous customer support and great pricing. I feel so much better knowing my mother is no longer alone at home. I would recommend this product to anyone with an elderly parent or relative in their care. The peace of mind owning the Medical Guardian brings is priceless.

    Read More

    Was this review helpful?
    9

  17. User Score

    0

    January 8th, 2017

    was told no charge for 90 days. whitch was untrue was charged in first month

    Read More

    Was this review helpful?
    9 1

  18. User Score

    9

    January 8th, 2017 Gainesville, FL

    The unit arrived a day earlier than expected. It was very easy to set up my only complaint is the power cord seems a little on the short side. I love that the system can be used at home or I can take it with me where ever I go. Makes me feel a lot safer when I’m out of the house, knowing I can reach someone without trying to reach my cell phone and dial a number. Thank you Guardian Medical for giving me peace of mind.

    Read More

    Was this review helpful?
    9

  19. User Score

    9

    January 8th, 2017 Saint Charles, MO

    I am satisfied with unit, increases my security. price is acceptible

    Read More

    Was this review helpful?
    4

  20. User Score

    10

    January 7th, 2017

    the lady i talk with was very nice i wish everyone was like her she explain everything where i could understand

    Read More

    Was this review helpful?
    2 1