Medical Guardian
8.4
Overall Score
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Verified Customer
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Joycelyn Gordon Minneapolis, MN
I had tried a couple other services and had a bunch of bad experiences with them. They would call my son all the time to notify him of falls when that wasn't necessary and he was getting quite upset about it. After those experiences I decided that I wanted something that wouldn't notify him unless they had checked in with me to make sure it was an actual emergency. That's how I ended up going with Medical Guardian. I have some concerns with the lanyard though. It doesn't stay in place, I have to keep tightening it during the day and I've set it off accidentally a couple of times because it gets too low. I mean, it worked that time it went off and they were very nice about it all, but I'm not too happy with the lanyard.
6 years ago
Verified Customer
Review Source
Rose Callan Thornwood, NY
We picked it since it had good ratings and they offered a wireless connection. We didn't need to have a landline to have it all plugged in. The wireless connection is awesome, it has a backup battery system in it. If the phone line goes down or if there's any fail in that system, we can still communicate and get help through the wireless connection. When we got it, customer support talked us through everything and made sure things were working correctly. They even stayed with us while we tested the button to make sure it worked. We actually tried it twice just to make sure that there were no glitches or bugs in the system. It was all fully functional when we finished. When we test it, we get an answer in a good amount of time. The button is just comfortable and everything is very user friendly and very easy to set up. I like having a person available all the time that can help my mother in law if she needs it.
6 years ago
Verified Customer
Review Source
Letitia Salerno Rome, NY
My husband died recently and my son, who lives in Portland, didn't want me to live alone. He's a doctor and researched a lot until he found Medical Guardian. We spoke to the salesperson and she was very informative and answered all of our questions. In the end, we chose to go with them. When I received the things and had to set it up, they were very accommodating and helped me a lot with that. For my monthly checks, they are always on the ball with it and answer my questions right away. The button is very comfortable. I take one with me when I go out and having it gives me the confidence and security that I need. I'm a very active person, I do gardening and walk a lot. Having it gives me a sense of security and I know that if anything happens to me, I'll be taken care of.
6 years ago
Verified Customer
Review Source
Norman Johnson Saint George, UT
I looked around online a little. They gave me roughly the same price quotes as another similar service, but when I called their salesman was just awesome. For that reason I decided to go ahead and get it for my parents. They gave us the option of having the bracelet or the necklace and gave us exactly what we wanted in the end. They also sent us the necklace as well and told us to just keep it, they didn't charge us for it. They think it's great. We barely got it, so we haven't had to use it. I've had to call them a couple of times and the girls that have answered my calls have just been the sweetest, kindest, most patient girls ever. I was able to get right to them and didn't have to wait on hold. They were just so friendly and amazing.
6 years ago
Verified Customer
Review Source
Anonymous Nicholson, GA
I researched all the medical alert things online and Medical Guardian seemed like the best. The button can go in the shower and it covers you everywhere because of the GPS. It's a very solid product and they even give you the option between the arm band and the necklace. I've been very satisfied. I wear it when all the time: when I'm in the pool, when I do aerobics outside, or even when I'm doing nothing. I haven't had to use it since I got it, but I've tested it and they've called me back really fast. I don't know how long it would take them to get to me though. Still, it makes me feel secure to have it around. I fell right before getting the button and it's very scary situation to be in, so having it is great.
6 years ago
Reply from Medical Guardian
Thank you for the review! One thing to keep in mind though. While our products are highly water resistant, we don't recommend their use in a pool or the ocean due to the potential negative effects of chlorine and salt water on our equipment. Other than that, we're happy that you are enjoying your experience with Medical Guardian!
Feb. 13th, 2018
Verified Customer
Review Source
Vivian Skidmore Lake Worth, FL
I went online and looked up all the different medical alert companies. They had a good rating, I think 9.5 out of 10, so I gave them a call. The salesman that spoke with me wasn't too pushy and he was just very honest and nice. I liked that and it made me happy, so I went with it. I'm fairly new to the service, I've only had it for a couple of months, so I haven't had to use it. I check on the equipment about once a month. I have the bracelet on all day and keep the neck piece by my bedside and close to me when I shower. If I go out I take the base with me. It's just always near me. It gives me and my children peace of mind since I'm 85 years old. If I need to get up in the middle of the night or need to go somewhere I know it's there for me. I think the price is very reasonable, especially since I paid for the year in advance and got a discount. I've always wondered though, if somebody came in to help me, would they have to break the door to come in and help me?
6 years ago
Reply from Medical Guardian
Vivian, thank you for the review. Regarding getting you help in an emergency, we offer a lockbox add-on that can be used to avoid situations where EMS break down a door to gain access to your home. If you are interested in getting the lockbox add-on from Medical Guardian, feel free to reach back out. Alternatively, if you have a garage code, your own lockbox, or any sort of hidden key information, you can share this with us as well. Please feel free to reach back out and discuss your options, either by responding directly to this message or by calling in to speak with a member of our Customer Care team. Our Customer Care team is available at 1-800-313-1191. The Customer Care team is available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST.
Feb. 13th, 2018
Verified Customer
Review Source
Brian Cox Rockville Centre, NY
They seemed to have everything that I wanted, including good customer service, at a reasonable price. It's not the cheapest option, but it has been the one that gives me the most safety. I haven't had to use it yet, thank goodness, but we've tested it to make sure it worked. They called us right away and made sure that everything was fine and that there was no mistake. When I received the package everything I needed was there as well as some other very thoughtful things. I got the lock box, the wristbands, the necklace, etc. There are a number of ways you can wear the devices, which is very user friendly. The only thing that I don't like is that if I'm in a different room from the base unit I have to yell for them to hear me. Though I have the feeling that they will be there for me if I actually needed it.
6 years ago
Reply from Medical Guardian
Brian, thank you for the kind review. You are correct about how our units work if our operators can't hear you. If you push your button and cannot communicate with an operator for whatever reason, our operators will assume you are having an emergency and proceed to call your primary phone number. If you are still unreachable at that point, they will move to contact EMS to dispatch to your location. Feel free to reach back out with any other questions you may have and have a lovely day!
Feb. 13th, 2018
Verified Customer
Review Source
SandraHendrix
So far everything has been wonderful from initial sign up to setting up the unit (which I did myself) and testing all the equipment. Unlike my last medical alert company which required a long contract and also required a technician to hook up the equipment (which had to be hooked up to my modem) and then the testing which was always a nightmare! Medical Guardian came with additional items, a lockbox for my key, a waterproof shower unit to attach to the wall down by the floor in case of a fall and then the regular items. Whenever I tested with my previous alert company they never answered or responded so I would usually have to hang up. When a smoke detector they provided went off I had to call them to tell them it wasn't an emergency. They didn't even know it had given off an alarm. When my contract was up and I tried to cancel I got serious high pressure trying to make me stay and I was having to get very angry with the person. I just did a monthly test with Medical Guardian and I got an answer in a reasonable length of time. I AM VERY HAPPY AND I HIGHLY RECOMMEND MEDICAL GUARDIAN!
6 years ago
Verified Customer
Review Source
Theresa Conrow Costa Mesa, CA
My daughter was the one that took care of ordering everything. I've had the service for a short amount of time, but I had to use it already. One day I had a very severe shoulder pain out of nowhere. I called them and they came here immediately. Since we had the lock key box outside they were able to get in easily and everything went smoothly. They took me to the hospital and I was there for three days. Everything was perfect, I was very happy about that. The only thing is that I've gotten a little scared since I've woken up several times to see the red light flashing when I hadn't pushed the button or anything. I've called them about it but they haven't really fixed it. The red light is still flashing all the time. That's no good when the thing is right next to me when I sleep. That's my only complain though. I feel safe, especially since I'm alone a lot of the time.
6 years ago
Verified Customer
Review Source
Rebecca Logan Solvang, CA
We searched on the internet and found it. We've only had it for a month and haven't really had to use it yet but it's nice to know that it's there if we need it. Customer service has been very responsive to our needs. They were really good about helping us change some of the initial settings that we had. The only problem we ran into was with the necklace piece. The cord of the thing was too long for my wife at first. It would hang so low that if she leaned it would bump against things and set the alert off. We ended up tying a knot in it to make it shorter and fix that. Still, we're pretty happy with the service.
6 years ago
Verified Customer
Review Source
Lucy Duarte GARDENA, CA
My mother has had multiple falls and since she lives alone with my father it was really hard for us to take care of her. He is also older and is going to the oncologist. Medical Guardian provided me with a comfortable solution since they can call me directly to make sure that things are okay. The thing is portable and she always has it with her at all times. I just wish it was waterproof so that she could actually shower with it rather than having to get out of the shower to grab it. Actually, a couple of weeks ago my mother fell in the shower. She was laying there for about six hours because there was no one there to help her. Guardian actually called me about it and called the paramedics as well to make sure that everything was okay. The person they sent tried to speak to my mother but since she doesn't speak English they actually got someone who could speak Spanish to her. Thank goodness it was all pretty prompt and my mother was ok. They actually adjust their program to be able to handle people that don't speak the language. They are very calm and courteous. With my mom being 85 I really appreciate them being so patient with her. I'm just extremely happy with it. It gives me peace of mind and now I'm calmer knowing that somebody is always going to have her back when anything happens. What I'm paying for it is nothing compared to the peace of mind that I get.
6 years ago
Verified Customer
Review Source
Judith Dinofrio Drums, PA
I was actually looking around online and found them. I got a call from a representative and we talked about everything. Since I liked what I heard, I went ahead and signed up. I haven't actually had to use it, thank god, but I have called to test it and make sure it works. When I called for that customer service was good about it. They were very cautious and made sure that I didn't have an actual emergency. They also call me occasionally to make sure that I'm satisfied with the service and that everything is fine. I wear the device every day and I put on the bracelet piece at night. The necklace is very comfortable. Sometimes the thing has to ring a couple of times before someone picks up but it's still pretty quick. I was surprised when I found out the cost of the service. I was hesitant since I had thought the price would be high but I found out it's actually very affordable.
6 years ago
Verified Customer
Review Source
Anonymous Dayton, VA
I got it in case I need it since I'm by myself a lot of the time. My wife works so the alert button is there so my son can come and help me. I have grown to trust them a lot. Whenever I call they get me the same manager and don't question me much. They are even willing to take the product back and give me a full reimbursement at any time if I ever want to discontinue the service. They always seem willing to answer any question I have. They're there to help me and always encourage me to test it at least once a month to make sure the device is working. I know that if something comes up later on, if I have an emergency or a crisis, I can give them a call with the button. I'm thankful that nothing has happened yet where I needed to use it, but I'm glad to have it if the need arises. Their rates are excellent and it has been worth the money that I spent on it. They've been very helpful.
6 years ago
Verified Customer
Review Source
Michael Beebe Miami, FL
I had just fallen over in my apartment and it took three and a half hours of me yelling to get my neighbors to help me. They picked up the spare key, opened the door, and helped me to my bed, but I learned my lesson then. I didn't want to go through that ever again, so I went ahead and got it. The pendant is working for me and I'm very happy with the service so far. I haven't had to use it for an emergency yet but I have called in to confirm with two different people that the device is activated and working properly. If I need to use it for some reason I can just call them from the system and they'll come and find me. I've already paid them for the next 3 months but I do hope I never have to use it. The support team has been very helpful in getting everything set up and activated. I don't have to worry anymore about passing out, falling, and hitting my head on the floor. I'm hoping I won't need to use their services, but when I feel really dizzy I can just use it to call an ambulance and get picked up. I don't have to figure out how to get help when I get a dizzy spell.
6 years ago
Verified Customer
Review Source
Brenda Huff Greenwood, AR
I researched them and Medical Guardian just had a lot more to offer than the other services. I had to use it once when I had really bad chest pains. I couldn't get up from my chair so I pushed the button. The lady that called me was really nice and had a very pleasant voice. I just explained to her what was happening and she called the emergency people. She also offered to stay on the line with me until they got there. The emergency personnel was there very quick and got there before she had even contacted the people in my emergency list. It's very simple to use, there's no viruses or computers or anything that you have to try and hook it up to. It's just a little tiny box.
6 years ago
Verified Customer
Review Source
Patricia Langello Waterford, CT
I saw it had a range of 270 ft which sounded ok and they had one device that I could carry with me, so I went with it. I've had the thing installed just some 3 or 4 days ago so I'm just starting to use it. So far it has been good. I got the thing that goes around my neck and the little modem thing that I can carry in my pocket, which is great because I'm kind of blind. Both are easy to manage though I'm still getting used to using it. Still, just the other day I went out and it was good to know that if I needed help all I needed to do was press the button. It gives me a lot of mobility. Their customer service people were very good about walking us through the set up of the thing and explaining everything.
6 years ago
Verified Customer
Review Source
Linda Lloyd Bend, OR
I wanted to have something that I could take into the shower with me. Since I couldn't do that with the other one, this seemed like a much better fit for me. I haven't had to use it yet, which is great, but I've tested it and I know it works. I wear it every day and at night. I just don't take it off because I like knowing that it's there and I know I could fall at any time. I'm really happy with the device because I know I can just push the button to get the paramedics here. The lock box is also there and I know that this way they won't have to break down my door to get to me. I know it's going to protect me and I'm really happy to have this as a connection with emergency services. It's a pleasure to talk with their customer service people. If I have any questions I can just call and they'll answer them. They give me the answers that I need and don't seem to be in a hurry to get you off the line. They'll take their time to explain things to me. It makes me happy to get that kind of service. It's a little pricey for someone like me who's on social security, but I think it's important enough to cut back on spending somewhere else so I can get the protection. It gives me a sense of peace to know that I'm protected and that my people can get here as soon as possible
6 years ago
Verified Customer
Review Source
Vickie Griffith Conroe, TX
Since my husband travels all the time and I had had an episode before I got it, I decided to get something like this. We did a bit of research and I liked the fact that I didn't have to sign a contract. I had been having some health issues so, if those issues changed, that meant that I could cancel and I wouldn't be forced to stay because of some long term contract. I also liked the ease of everything, it was all pretty straightforward. I haven't had to use it but I do carry it with me at all times. I have the one that has a GPS so even if I'm out shopping or anything and I have an emergency, I could dial for someone to help me right there. From the testing I've done and stuff I know that the device works and that someone will answer right away. It makes me feel a lot more safe, especially during this time of the year when I shop and there's a lot of car accidents. I haven't found any hidden anything. Everyone I've spoken to has been very helpful and courteous. My experiences have been positive.
6 years ago
Verified Customer
Review Source
N.M. or Anonymous Hollis, NH
I saw it on the internet and decided to get it since it looked reasonable and the price was good. So far it has been pretty good for us. My husband uses the watch all the time. He has had the thing for two months or so but we haven't had to use it yet. They have been very attentive to us, especially when we set up the system and everything. My husband is a little deaf so he couldn't understand everything he had to do to set up everything. It didn't take him long to get everything set up, which I thought was very good. He did it himself. It's a comfort to have that device so he can get immediate care from emergency services.
6 years ago
Verified Customer
Review Source
James Perkins Webbers Falls, OK
I live way out in the country and I needed something that could ensure the EMS could find me. Since it gave me freedom to get out of the house with the range it has and it was the best I could find, I went with them. I can go out and walk in the yard, be in the shop, in my barn, or in the tractor with it. They mailed me everything within a couple of days. Since it took me a bit to call them, they called me instead and we activated the device in a very short time. Normally I spend most of the morning out, so I have the little necklace with me and spend some time in the yard. I can just mow the grass or rake the leaves before I leave the house. When I do that I take the other unit and put it in my belt. It does what it needs to do. It will notify the EMS automatically and I know it'll do that because we tested the thing. The first time it rang about 5 times and then I got an answer. I told the folks there that it was just a test. They still asked me if I was ok to make sure it wasn't an emergency. I was just very pleased with the product and how it performed then. The cost is right as well. It's competitively priced and it checked off all the things that I wanted. It gives me the security that I need to go outside the house knowing that I can just push the button to get help.
6 years ago
Verified Customer
Review Source
Claudia Selthoffer Grayling, MI
I was widowed last year after 54 years of marriage. I had never lived alone before since I went from my childhood home, to college, and then married. Since I also had a history of very bad falls the idea of living alone was really intimidating. I was afraid I would fall over and not be able to get back up. I know that if I wear this device around my neck or on my wrist I'm no more than a few second away from getting help. That is huge for me in this process of learning how to live on my own. It gives me all kinds of confidence because I can go do work in the yard, do things around the house, and just move around without the fear of falling or being injured and not being able to get back up for hours. I have not had to use it yet, but I have tested it. Everybody that I've dealt with has been very supportive and knowledgeable. Their response time is less than 5 seconds, it's amazing. So far I've had no problems with them. Of course, it'd be nice if it was cheaper, but it's just a little over a dollar a day so it's pretty reasonable.
6 years ago
Verified Customer
Review Source
Linda Gorrie Bedford, TX
I wanted to get something that I could wear around my wrist, plus my son in law did a bunch of research and found this one that has GPS in it. On a typical day I wear it all day while I'm home. I can take out the bigger piece with me when I go away from home and if I push the button it'll know where I am. Last week I passed out but pushed the button. Apparently they tried to call me but I couldn't respond so they called my son who is just 3 doors away from me. He got here before the emergency people did. They also contacted my daughter. They were very prompt. It is worth the money, had I not had it when I fell I would still be on the floor.
6 years ago
Verified Customer
Review Source
Graham Kerr Mount Vernon, WA
The person that I spoke to shared with me that they get to see the owner of the company going out and about in the office where they work. That gave me the feeling that this was like a family business and that they were very much involved with everything which was enormously important to me. I have no particular medical needs at the moment, but I decided that since I'm nearly 84 it would be perfectly rational for me to get it for my children's sake, so that they're at ease. I decided the device should be with me all the time, so I wear it when I exercise, when I go into the shower, etc. I have the charging unit beside my bed so that I can always reach it. I had to send it back because they sent me the wrong unit in the first place. They apologized of course and sent me the one I wanted which was more expensive. They even went and charged me for the first month as if I had kept the cheaper unit because of that. They were extremely apologetic and truly friendly, I feel like they're my best neighbors. I can buzz them, which I have done as practice, and I can speak with somebody. I'm very happy about it since they're available and they can contact my daughter who lives very close by.
6 years ago
Verified Customer
Review Source
Jim Huget Hot Springs Village, AR
When I was checking around it was the only one that could handle GPS. With t hat I could go anywhere anytime and still be called. There was a different that was local but if you wanted to get the GPS it would cost a lot more, so I went with Medical Guardian. I've never used it, but I wear it 24 hours a day, it makes me feel more comfortable to have it there. I never had any trouble. We turned it on real quick and easy and did the test. I figured that at the end of the next month I'll push the button and try it out again, but it seems to work just fine and I feel comfortable with that. As far as I know everything is great. As I said, I feel comfortable since I'm home alone and I occasionally go walking on the golf course with my dogs. I feel like it's a good way to make quick calls for help since it's harder to get up when you get more mature.
6 years ago
Verified Customer
Review Source
Gayle Warner Midland, TX
I bought it for my mother since she had just recently had a fall and didn't have anything to help her at the time. She couldn't call anybody and if it hadn't been for a family member that was in the house, she would've been in the floor for several hours. She wears the device every day, though she hasn't had a time to use it yet. We haven't had any equipment issues or anything and as far as I know from the test, it's working fine. Customer service has been very helpful and told me exactly what to expect. They walked me through the set up process and answered all my questions. Everybody has been very helpful and were on it. Thus far everything has been fine.
6 years ago
Verified Customer
Review Source
Dorothy Sullivan Grand Junction, CO
It was the first thing that came up when I was looking for a system for my mom. There's really nothing special about our days. We used to have the device that detects falls but we kept getting false alarms on it since it was so sensitive. We switched over to the one where she has to push the button if she falls. She hasn't had to use it yet but she thinks that it will be alright. Her fingers are numb now but she thinks she'll be able to push the button if she has to. Everybody has been really nice since we got started. They've been really good about he false alarms and everything. We are happy with it.
6 years ago
Verified Customer
Review Source
Helen White Stafford, VA
When I first got it, they were very helpful and went through all the steps with me. Originally I went with the regular button, the one that's just for when you stay home. Since I'm more active I decided to switch to Active Guardian. I made a mistake the other day though. I had to go get an MRI, so I put the device in my walker's basket. I never realized that the little squares in the basket were just the right size for the thing to fall through and I just lost it. I tried calling them to get a replacement but at that time they were closed. Afterwards I was able to get them to replace it for me and I'm waiting to get another one. I wish they had a separate phone line for emergencies that are not related to the button pressing. It seems that everything goes to the same line. On top of that, the replacement is $350. I wish it wasn't quite that expensive, especially since I'm sure I'm not the only person that has lost one. Other than that I'm satisfied with it, they are very trustworthy.
6 years ago
Verified Customer
Review Source
Pete Nunez De Queen, AR
When I was researching it, the person that I talked to on the phone was very courteous and sounded very honest. When comparing the prices, some of the other companies would charge over a hundred dollars, especially with all the whistles and other features. Medical Guardian was the cheapest, $70 as the young man told me, so I went with it. I wear it 24 hours a day and I'm still very mobile. I drive my car, go to town, go to church, etc. So far I haven't had any incident, thank goodness, but I feel comfortable knowing that it's there. If something were to happen to me, if I fall or something, I would have it at hand. Being 83 years of age, being protected is a great thing.
6 years ago
Verified Customer
Review Source
Lou Taylor Williamstown, WV
In all honesty we haven't had this for very long. We did our initial testing when we installed it, but we haven't even had it for long enough to do the second monthly test. I have talked to some people when I had questions and everybody was very nice, helpful, and courteous. When we first got it we did have a component missing, but I just called them and they rushed to get it to me within 2 days. The device itself is really nice, it's not big an ugly like you would expect a medical alert bracelet to be and my mom doesn't mind wearing it. Thank God we haven't had to use it, but the idea is that it's there for her safety and comfort.
6 years ago
Verified Customer
Review Source
Bernida Carr Honolulu, HI
I was worried about my heart's health. I have difficulty breathing some days and on others I just don't feel good. That's why I decided I needed to have some kind of alarm in case I ever passed out. They check on me daily and I think it's very beneficial, I love it. They also check on me whenever I press the button and the service is great. Right now I'm trying to keep up with my payment, which is 41 dollars a month or so. It's a great plan and very affordable for me considering I'm on a fixed income. I'm trying to convince my fiance to get one too since he has asthma. He's very stubborn and doesn't really like going to the doctor to taking medicine, so I'm trying to persuade him to get it.
6 years ago
Verified Customer
Review Source
Glenn Brooks Colorado Springs, CO
I happened to discover it through Amazon. After seeing it there I called them and the nice lady on the phone explained everything to me. She was very convincing and I decided to go ahead and try it out. I purchased the system in August, and so far it has been very good. Since I have a very poor eyesight I don't drive anymore, I do go out for walks though. That's the primary occasion when I use the device, though I've also taken it with me when I go away for events with friends. There is a learning curve to the system. It took me awhile to get accustomed to it and make sure I had it with me when I went out. I've called a couple of times when I was trying to figure out a little more about the service. I always had good and well-informed responses. It has been quite satisfactory. I've had no problems with them and it seems to be a quality product, so I'm sticking with it.
6 years ago
Verified Customer
Review Source
Roger Goodnow Martinsville, IN
I had knee surgery very recently and I decided it was time to get a service like Medical Guardian. I think their devices and options are all excellent. When I called to order, customer support was superb. The lady on the phone was very professional and answered my questions. They said it would be shipped in 4-5 days and it was. After that, it was easy to install and activate. My only complain, and this might be a little silly, is that the blue and red lights of the base unit are way too bright. They illuminate a room in the dark, I don't know why they need to be so bright. In fact I hide it behind a couple of books to make the lights dimmer.
6 years ago
Verified Customer
Review Source
Linda York, PA
It was very nice speaking with them. They were very understanding, they explained everything to me and it was fine. They were very good to me. I'm not as steady as I used to be and there are times when I wouldn't be able to call my family that I live with, so I thought this would make me a little more independent. I wear it all the time, so I feel it's made me feel very comfortable and more confident than when I didn't have anything. I've been very lucky. I haven't had to use it, except for when I hit it by accident and it called them, which was embarrassing, but we got it all straightened out.
6 years ago
Verified Customer
Review Source
Anonymous West Palm Beach, FL
As a retired person with multiple disabilities, I'm not around very much, but I like to be mobile, and for the most part, the system works very well for me. I think that it is well designed, because it has the portable speaker, and that makes more sense than other systems I've researched. Th other systems that I've tried were senseless, and you had to take it off in the middle of the night. This device allows you to wear it in the shower! Plus, it's reasonably priced. Also, the representative I spoke to helped me choose the system that would suit me best, and even helped me save some money. On top of that, the guy that activated the system was extremely helpful. He gave me some tips on how to use the device, stayed with me on the phone while I tested the system, and made sure it was working right.
7 years ago
Verified Customer
Review Source
Alma M Newburgh, NY
I have the wristband and I just feel secured in having it. If anything did happen, I would be able to push the button and somebody would call and I'd be able to get assistance within a short period of time. If I do go out of the house, I take the monitor; I put it in a case and I take it with me, and I know that anywhere I go, any distance, I would be able to get help also. I haven't had to use it yet, thank heavens. I live by myself, and my husband died a year ago. I just felt it would be good for me to have in the house in case I have any problems. I'd be able to push the button and have assistance. The representatives of the company are very helpful. When I first got it, they explained to me how to use it, and I'm able to test it at any time that I want to, whether it's once a month or anytime that I feel necessary. I can test it without any problem. I just think that it's a very good asset for anybody who lives by themselves, or anybody who has an illness and wants to feel secure, whether they live in their house by themselves, or if they travel.
7 years ago
Verified Customer
Review Source
Linda Dockrey Powderly, TX
So far, we haven't had to use Medical Guardian. We got it for my mom because she lives alone and she uses a walker to get around. Before we got it, she did fall and didn't have any way to get help. We got it as soon as that happened, so that if she had any more incidents, and I wasn't around to help, she would be able to use it. I wanted to be able to have something anytime she's walking around or in the shower so she has some kind of safety device to help her in case she falls or can't get up. Medical Guardian's representatives were really courteous, and they explained the whole system. We purchased the necklace and the bracelet together. We got the whole system within a week of ordering, and got it set up immediately and got it connected. We don't have any problem; it's really simple to set up. You just give the representative your numbers for your emergency contacts, and when you receive it, you plug it in and call them and tell them that you activated it. There was nothing to it, it was super simple!
7 years ago
Verified Customer
Review Source
Marie Paoletti Hayward, CA
We're looking for something new 'cause the one that we're using was not working out well and I went online and it said on the web something like the 5 best in the country and Medical Guardian came out number 1 so the cost was more than the other one was but the other one when I press the button I will get a Verizon message instead of getting up something to help me out I will get a Verizon message saying press this number for that press that number for this and that's ridiculous...it's a lot cheaper than medical guardian but if cheap doesn't help as it , if you gonna die because of it you know...I need it 'cause my other service did not work well, they just said when I press the button on the other service I will get a Verizon message and we'll not get a person and how does it help you on an emergency so I knew I have to get something new
7 years ago
Verified Customer
Review Source
Shirley Feick Sylva, NC
I was married for 70 years, my husband died a year and a half ago and I live alone, I live in out in the country, I do have neighbors but they're too far to call and I have a daughter and I can reach her by phone but if I'm not be able to do that then I should have someone who could find me if I needed help so I thought I should have this, particularly I'm working out in my yard or something I said no one would even know where to find me if I would fall and couldn't get up and couldn't tell anybody where I was. The guardian alert...I went on and they were number 1 in all the once that I looked at online and so I call them and asked for brochure and then I talked to them and I like it. I had had a Verizon, the one that telephone company had, they had an alert system but they gave it up so I had to find another one. I particularly like this one because it's better, I can take it with me away from the house, I didn't want one that I only can use at home because I go out in my car yet but I am alone and I wanna be sure that someone knows where I am and this one has a GPS with it, if I'm in my car and I won't be able to tell where I am, it will find me and that was a good thing to know. Let's say they're very helpful and they thought me a lot of things and they sent me a brochure and things that I could look at and they were very straight forward and I'm glad that I took a test, I like it. It was very easy to set it up...they called and tell me what to do, very simple, very quick, very easy to do so I would suggest them, anybody would like it, it's very good, very good
7 years ago
Verified Customer
Review Source
Rebecca Hull Richardson, TX
Well my daughters decided I needed it, I volunteered on the dog rescue and I'm down there at all hours of the day and night and sometimes with big animals that have been off, street dogs and not necessarily a real safe situation and our neighborhood is not very safe and I fell three times in previous year, tripping over dog whatever and the last time, as a matter of fact it's funny that you're calling today because I was just at the doctor again. This last time I have back surgery, second back surgery tomorrow and for that injury and I'm there a lot alone at night in the dark and they just work comfortable with that and asked me to do it and by that point I thought that was probably a pretty good idea
7 years ago
Verified Customer
Review Source
Frank Bethel Springs, TN
I got an alarm and researched different companies and that was one of them and the benefits of them same that way the others. My parents are elderly and we have speeders but they're not there at night time and daddy has fallen several times and just spend the night on the floor and he can't get to the phone, my mother has Alzheimer's and she doesn't understand go get the phone so we thought if we had the necklace on he could punch the button then get in touch with someone and will call us and send help if they needed to. I was very pleased, she contacted me and tell me about a weekend fish all they had..wonderful head and purchased it and she called me a time w/c is you know just more like a friend than a salesperson.
7 years ago
Verified Customer
Review Source
Barbara Forde Sarasota, FL
Well I'm going to be 86 in March and my son was with me but he's not always with me and I do get through it to go and I thought what if I ever fell, now I have an iPad phone but if I fell and I was in pain or confuse, that's probably the last thing I'll be able to do on the iPad was to dial for help, so this way I got it around my neck and if I do fall or something happens I could just push the button. I got the whole kit, I got the bracelet, the necklace, the lock, the inside on a table, the ahh you know.. I don't know what they call it but there's a red and a blue button and it tells the date and the time and I guess if I had to use it I have to push the button.
7 years ago
Verified Customer
Review Source
Charlotte Christopherson Palm Bay, FL
I first saw a TV ad and decided to call the number they had for Medical Guardian. I purchased it for myself because I have been sick for 6 months and have not been able to get better. The diagnosis was not good and I was constantly going to the doctor. I just needed something near me just in case I needed somebody to help me if I needed help right away. I feel happy with it and feel very safe while I am driving or by myself. I feel like there is somebody always there to help me if I need it right away. The sales team was very nice. I have recommended Medical Guardian several times to other people. Medical Guardian is so easy to use. I just followed the instructions and had it set up in a matter of minutes.
7 years ago
Verified Customer
Review Source
Alene Vinning Baton Rouge, LA
I wear mine all the time. I wear my little thing around my neck and I keep everything in order. I check it out all the time to make sure because I do live by myself and if I fall or something this is what I have to rely on. I haven't had the opportunity to actually use it which I'm fortunate there that I'm a little careful when I walk I make sure where I'm walking, watch where I'm going.
Also, at my home I have the ADT channelled to the house but I do feel safer having this thing that I can wear around my neck or my wrist because if someone broke in this would give me time to call the police. Because the police know I got it and if I punch that thing they going to come. And if it's somebody breaking in it'll take a little bit longer with ADT. ADT works fine and comes on. It's good I'm not saying it's not. Anyway, it's very comforting to know that it's fast as it is, because if I press it right now it would come right on. That's how fast they are and I know because when I get ready to leave I do call them but I usually unplug it first and they immediately know, no electricity and all that kinda stuff immediately so I haven't found anything wrong with it yet.
7 years ago
Verified Customer
Review Source
Patrick Wallace Simi Valley, CA
I have a medical condition, and I live alone so I wanted to make sure that I have a way to get help if any sort of problem occurred. I initially contacted several other companies, but the other ones were more expensive. I decided to go with Medical Guardian and purchased the wristband and necklace. Both of these have been very easy to operate and figure out. The sales team was very professional and explained everything to me to help me feel comfortable. Overall, the company is very terrific, especially when you look at the price compared with other competitors. The service is phenomenal and the equipment is great.
7 years ago
Verified Customer
Review Source
Juanita Sparta, TN
The wait time for an operator to respond when my mother fell was longer than expected. The call number from medical guardian showed as spam on our cell phones when my mom fell. We finally received a call on a landline from the local 911 dispatch letting us know what was going on with our mother.
4 months ago
Reply from Medical Guardian
Hi Juanita, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.
Mar. 20th, 2024
Verified Customer
Review Source
Brenda Charlotte, MI
My mother pushed her button and had immediate service. They then went down our call list to reach us. The issue was she blacked out and fell. It didn't register her fall like we were told. She layed there for over 3 hours before she woke and was able to push the button.
5 months ago
Reply from Medical Guardian
Hi Brenda. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.
Feb. 16th, 2024
Verified Customer
Review Source
Connie
I had never had to use it, and I never had to test it. But I have a problem with knocking it on my arm. It's really fragile and it, I just have a problem now it would turn it on. Every time I bump it they always come on. I always get technical support.
5 months ago
Reply from Medical Guardian
Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Connie.
Feb. 5th, 2024
Verified Customer
Review Source
Donna
I like the fact that i can sleep easier, knowing my Mom Will get help if and when she pushes her button. She has accodently pushed it a few times, Sorry for that, but it has helped her to understand how it works!
6 months ago
Reply from Medical Guardian
Thank you so much for taking the time to write a review Donna! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.
Jan. 17th, 2024
Verified Customer
Review Source
Shirley
There was one time when mom went to put it on the charger and knocked the whole charger on the floor, and they did call. So I was pleased with that. But that's the only time we've used it.
6 months ago
Reply from Medical Guardian
Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Shirley.
Jan. 8th, 2024
Verified Customer
Review Source
Paul
I've had absolutely no issues since we purchased the device. I'm very satisfied and also thankful I haven't had to use it. I tested roughly once a month, but I've not had to use it.
6 months ago
Reply from Medical Guardian
Thank you for this wonderful review, Paul. We appreciate you being part of our growing community. All the best and stay well and safe.
Jan. 8th, 2024
