Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

Medical Guardian Promo

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • High-Quality Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Smartwatch

Medical Guardian Cost

Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

High-Quality Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service. 

Review Icon

Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Freedom Guardian Medical Alert Smartwatch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

Visit Site

The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's in-Home, GPS, and automatic fall-detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

bestcompany guarantee

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.

Learn More

User Reviews

Star Rating

4.5
starstarstarstarstar_half

12,077 Reviews

Review Breakdown

5 star
69%
4 star
18%
3 star
6%
2 star
2%
1 star
4%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar_border

Paul

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have one for my wife and one for myself. We are satisfied with their quick response time and I feel more comfortable with it. We’ve had two times when we accidentally called and one time we were not quick enough because we didn’t know it was pushed and 911 was called. It was a very satisfactory response.

Verified Customer

starstarstarstarstar_border

Nadine

October 24th, 2020 DETAILS arrow_drop_down
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Medical Guardian seems to work but I do not like that the device is heavy.

Verified Customer

starstarstarstarstar

Tricia

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I fall, it registers it. It did fine when I tested it. They helped me get it set up.

Verified Customer

starstarstarstarstar

Agapita

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

When my grandmother called it, they were on it quickly. Even though it was a false alarm, it was nice to know that somebody still answered just to make sure she was okay. I like that it is loud. It is hard for my grandmother to understand the person if they are not speaking clearly. It is very simple and easy to use.

Verified Customer

starstarstarstarstar

Mary

October 24th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

The response when we tested it was very quick and accurate. Although it was just a test, it was a great experience.

Verified Customer

starstarstarstarstar

Anonymous

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My device is dependable. I like that it is there for me. and it is easy to use. It works fine. I am very happy with it.

Verified Customer

starstarstarstarstar

Cynthia

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Always available. There is always somebody you can talk to. It does what it is supposed to.

Verified Customer

starstarstarstarstar_border

Albert

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

When we tested it, it worked perfectly but when we accidentally pressed it, it seemed like it took a long time for the person to respond.

Verified Customer

starstarstarstarstar

Joan

October 24th, 2020 DETAILS arrow_drop_down
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I thought the process was very uncomplicated. It was very nice setting it up. It was easy with their help. When I tested, I got a response very quickly. They are very helpful.

Verified Customer

starstarstarstarstar

Daniel

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very satisfied with Medical Guardian. I would definitely recommend this company over any other company. They’re courteous and prompt. I like everything about it. I like that my husband can push the button and a few seconds somebody comes on. They double checked to make sure the ambulance od fire department came.

Verified Customer

starstarstarstarstar

Anonymous

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

They took care of me when I tested it by answering right away.

Verified Customer

starstarstarstarstar

Anonymous

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer support is very nice on the other end. They are very helpful. I like everything.

Verified Customer

starstarstarstarstar

Flash And Nacy

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

People are available and ready with answers. They are polite and knowledgeable. There is nothing at this point that is dislike about it. It gives me peace of mind.

Verified Customer

starstarstarstarstar

Mary

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

As soon as she needs them, they are online and the firemen and paramedics came are super professional. They are prompt, efficient, and knowledgeable.

Verified Customer

starstarstarstarstar

Carlos

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have fallen two times and medical guardian has been very courteous. Customer support is informative.

Verified Customer

starstarstarstarstar

Helen

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's not big, it’s not ugly, it’s just neat and I like it. It makes my son happy that I have it.

Verified Customer

starstarstarstarstar

Maxine

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Very impressed with Medical Guardian. I was fishing and I tried it out there to see and it hooked right up.

Verified Customer

starstarstarstarstar

Mary

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everyone has been courteous. I have tested the device and it went through tine. I like that I can contact someone to get help when I need it.

Verified Customer

starstarstarstarstar

Patsy

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Worth every penny. They are good for me. They have been more than helpful. I wasn’t used to the device and they were really nice about telling me what to do. It made me feel a lot safer.

Verified Customer

starstarstarstarstar

Ronald

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service is exceptional. It seems like it is easy for my husband and a lot of people.

Verified Customer

starstarstarstarstar_border

Robert

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I like the coverage it has. It works almost any place. One for outside and one for inside. I’ve tested it a couple of times even in water and it still works. The longest I’ve had it charge is three days.

Verified Customer

starstarstarstar_borderstar_border

Elizabeth

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border

It really only stays chargers for about 2 days though they say it will be about 5 but I don’t mind charging it every third day.

Medical Guardian Logo

Reply from Medical Guardian

Nov 06, 2020

Greetings Elizabeth and thank you for your review! The battery can last up to a maximum of 5 days depending on usage and coverage in the area. If there is anything we can do to earn your 5-star satisfaction please let us know. Thanks again for the review and have a great day.

Verified Customer

starstarstarstarstar

Susan

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When I made a mistake on time and call, they answered right away. I like that it is dependable.

Verified Customer

starstarstarstar_borderstar_border

Anonymous

October 24th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

Customer service answered right away when we were setting it up and testing it. My son bought it for me because we has a bad storm and I tried to go somewhere and I was not able to walk for seven hours.

Medical Guardian Logo

Reply from Medical Guardian

Nov 06, 2020

Greetings and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Verified Customer

starstarstarstarstar_border

Larry And Bernadette

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The range is only three hundred, that is the wort thing and that you have to take the thing around your neck or wrist but otherwise it is fine. Everything is fine.

Verified Customer

starstarstarstarstar

Jeannette

October 24th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Medical Guardian makes me feel very secure. I think the company is very trustworthy. It works just fine. They answer all our calls. It is handy and connected to everything.

Verified Customer

starstarstar_borderstar_borderstar_border

Michael

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

My mom fell and was wearing the device and it was not activated. It does not work very well. She laid on the floor for two hours and they crawled to the back door to use the phone.

Medical Guardian Logo

Reply from Medical Guardian

Nov 06, 2020

Greetings Michael and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Verified Customer

starstarstarstarstar

Anonymous

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer support is fine. They answered my questions. The unit gives me peace of mind.

Verified Customer

starstarstarstarstar

Julietta

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Accessible and easy to work. It works well and they are timely. One time my mother hit the button when she was a bit disoriented and they gave me a call, I am the first person they contact, and I was able to go by early that morning to make sure she was doing fine. If I don’t pick up they call the 2nd person on the list.

Verified Customer

starstarstarstarstar

Dorothy

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Most of the time I wear it on my wrist and I like that I am able to do that. I am very satisfied with it. It is very good quality and works just fine.

Verified Customer

starstarstarstarstar

Patricia

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Everything is well worth it. It is good. They answer immediately. I am happy.

Verified Customer

starstarstarstarstar

Marilyn

October 24th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I don’t like wearing it around my neck so I hook it into my bra so that is working out. I know it is good quality. They respond immediately. Customer support has been excellent. The response is excellent.

Verified Customer

starstarstarstarstar

Virginia

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The wrist one seems kind of bulky but when we were testing it, they were right there and had the correct information.

Verified Customer

starstarstarstar_borderstar_border

Barbara

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar

I was quite satisfied with quick response to my test but it is nothing exceptional.

Medical Guardian Logo

Reply from Medical Guardian

Nov 06, 2020

Greetings Barbara and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Verified Customer

starstarstarstarstar

Elizabeth

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The few times I have contacted them they have been very responsive. There is no value on my mom. I was very concerned about her and now I am not so concerned because she is wearing the wrist band which has an alert if she falls. It has been great. Each time we test it, 3 times plus 4 times accidentally, they were very patient and kind and answered right away. The range is fantastic. It works in every location in her apartment.

Verified Customer

starstarstarstarstar_border

Holly

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar

If anything happens, I have assurance that it is right there. All I have to do is press a button and they come right on. They are all very nice and answer your questions.

Verified Customer

starstarstarstarstar_border

Everett

October 24th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

So far it is good. It is small and well engineered. It is easy to recharge. Everything works fine. They are very informative in customer support and correct.

Verified Customer

starstarstarstarstar

Adam

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Invaluable as it gives me freedom for safety reasons to be outside and it works great when we test it. The response was immediate and clear. The sales experience was also fantastic. I do think that the wrist band should be a softer than a hard plastic. Something a little more elastic would be better.

Verified Customer

starstarstarstarstar

Sally

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Without recharging it, it can last several days and then you can recharge it in a relatively short amount of time, 2 to 3 hours, so you don’t have to be without your pendant much. It is worth every penny. If you need anything, they are always willing to do it. You don’t ever have to feel like you are a pain to push the button. They’re cordial and nice and polite. The response time is quick.

Verified Customer

starstarstarstarstar_border

Octavia

October 24th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They’re very kind and work diligently. I have called several times to check in and they always help me through it.

Verified Customer

starstarstarstarstar

Marilyn

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's nice having help at the touch of a button so I can go about my daily business since I live alone I have peace of mind. They answered very quickly. I was pleased with their response time.

Verified Customer

starstarstarstarstar_border

Young

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

It is for my mother. I am comforted by the fact that wherever she goes, she can always get them. The thing you press works fine but the speaker on the base could be improved because you can hardly hear anything over it. I also thought it would be much faster, it takes about 45 seconds to get someone on.

Verified Customer

starstarstarstarstar

Diane

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My wife uses the device and it gives me security knowing that she has some immediate help if she needed it. So far I’ve think it is good because there is an immediate response.

Verified Customer

starstarstarstar_borderstar_border

Bonnie

October 24th, 2020 DETAILS arrow_drop_down
Customer service
starstarstarstarstar_border

I am very well protected it medical guardian. I got some of my questions answered.

Medical Guardian Logo

Reply from Medical Guardian

Nov 06, 2020

Greetings Bonnie and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Verified Customer

starstarstarstar_borderstar_border

Timothy

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I like that you can talk to the thing around your neck. I dislike that I have to carry the thing that goes around your neck, but I can get the bracelet to work.

Medical Guardian Logo

Reply from Medical Guardian

Nov 06, 2020

Greetings Timothy and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a necklace, wristband, or a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Verified Customer

starstarstarstarstar

Dorothy

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It is a good price for peace of mind. It offers fall protection, which not all medical alert systems do. When my grandmother sets the pendant on the table a little bit too quickly, they call right away. It is easy to understand people who call you and easy to call in.

Verified Customer

starstarstarstarstar

Anonymous

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Twice by mistake I have pushed it. The person comes on right away and asks me my name and if I am okay. I like everything about except that when I cross my chest, it gets set off because I forget it is there. I would like something to stop it once it starts so I don’t have to wait for someone to come on to ask the questions.

Verified Customer

starstarstarstarstar

Anonymous

October 24th, 2020 DETAILS arrow_drop_down
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

For the time I have had it, it has worked perfectly. It keeps me alert. When I went out of town, they called me because I was not connected and they wanted to make sure I was alright. I explained the situation and everything was fine.

Verified Customer

starstarstarstarstar

Tom

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

good clear signal and answered promptly and professionally

Verified Customer

starstarstarstarstar_border

Susie Gigi Stein

October 24th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great product and fabulous customer service