- Medical Guardian
Medical Guardian
check_circle VerifiedMedical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
The Good
- Medical Guardian Cost
- Systems
- Automatic Fall Detection
- No Long-Term Contracts
- Lifetime Warranty
- 1,300-Foot Range from Base Station
- 120-Hour Battery Life
- Customer Service
- CSAA Five Diamond Certified 24/7 Monitoring
- The Freedom Guardian Medical Alert Watch
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Medical Guardian Cost
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
New 2019 Medical Guardian Deals
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
NEW Medical Guardian Offer Details Are as Follows:
- Monthly — No Add-Ons
- Semi-Annual — Free Ground Shipping & Free Lockbox
- Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping
Special Offers
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Systems
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
Classic Guardian
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
Home Guardian
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
Family Guardian
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
Mobile Guardian
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
Active Guardian
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
Freedom Guardian
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
Emergency Alert Accessories
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
- Additional medical alert button
- Fall alert pendant
- Wall-Mounted button
- Voice-Activated wall button
- Lockbox
- Protection Plan
Automatic Fall Detection
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
No Long-Term Contracts
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Lifetime Warranty
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
CSAA Five Diamond Certified 24/7 Monitoring
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
1,300-Foot Range from Base Station
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
120-Hour Battery Life
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Customer Service
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
The Freedom Guardian Medical Alert Watch
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
- Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
- Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
- Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
- Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
- Weather Monitoring — Retrieve the daily weather forecast.
- Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use.
- Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
- GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.
Disclaimer:
**Free equipment offer does not include the Freedom Guardian system.
The Bad
- No Combo Package
No Combo Package
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
The Bottom Line
Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.
The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.
Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.
Call our recommended rep over at Medical Guardian below.
1-(844) 684-0448
Why Can I Trust Bestcompany.com arrow_drop_down
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
Message from
Medical Guardian
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
11,253 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Jill on behalf of Susan
The product and service worked exactly as intended. Provided a level of safety and security for my ill mother. The customer service and product are effective.
Verified Customer
Philomena
Medical Guardian is convenient, I like that I can take a shower with it, and I am able to reach them when I need to. I don’t like the thing that goes around my wrist. It keeps sliding down and there is nothing I can do about it.
Reply from Medical Guardian
Jun 10, 2020
Hi, Philomena. Thank you for your review. We are sorry to hear that you find the wristband to be less than satisfactory. You always have the option to get a neck pendant to wear instead. You can contact our Customer Care team at 800-313-1191, and one of our agents can assist you. Thank you.
Verified Customer
Anonymous
The instruments are quality. We have tested it three times and it worked fine all three times. The young lady that explained everything to use was very helpful.
Verified Customer
Donald
My son bought it for me as a gift and I have no dislikes. It works about right. Accidentally set it off the other day and they called me right back. They are there whenever it is pushed. Feel safe with it. It is good to have at my age.
Verified Customer
Robert
They are not like your normal customer service. They were not in a rush to get me off. They definitely went out of their way to answer all the questions and asked me if there was anything else I needed. They were very polite. I like the device because I am by myself and I need medical help. I’ve only had it for two months and I have not had to use it yet but I would absolutely recommend them because the brief contact I have had with the company is good.
Reply from Medical Guardian
Jun 10, 2020
Hi, Robert. Thank you for your review. We are glad to hear that you are pleased with our Customer Care team and the device. Please let us know if there is anything else we can for you. Thank you.
Verified Customer
Anonymous
I like the fact that I can wear it on my neck or I could wear it on my wrist. I had to use it for to notify the fire department to come.
Verified Customer
R
It came to the house very quickly after ordering it and it was easy to set up and activate. We tested it just one and they understood what we were trying to do.
Verified Customer
Sharon
The button I wear around my neck is small and lights. It’s easy to push and it seems to hold up well. I have worn it for a while and it hasn’t broken yet. It’s easy to get on and of to change clothes and things like that. Most of the people that work there are nice and, one person was a little short with but everyone else was very pleasant. I am a little disappointed that they cannot hear me all over the house.
Verified Customer
Gloria
Recommended Medical guardian to a couple of people who are in the apartments I live in, we’re all retired people, because I like the security of having it because I am in a wheelchair and sometimes I fall and then I don’t have anybody to help. One time in particular, I feel down and spent almost six hour on the floor so having Medical Guardian is great because it works and someone comes on right away and wants to know if I need help. The only problem I have had it they were sending me things saying my machine was not working and they had to fox it right up.
Verified Customer
M.
Don’t like the wrist band because it is too tight and doesn’t fit my wrist. The necklace is too big and bulky. Either way they probably both stay on the table. I never use it. I think it is a waste of time and it doesn’t cover me outside of the house. If I fell down at the mailbox it would do me no good.
Reply from Medical Guardian
Jun 10, 2020
Hi, M. Thank you for your review. We are sorry that your experience with your current device has been less than satisfactory. We do offer mobile devices that work outside of your home. You can contact our Customer Care team at 800-313-1191 for assistance with getting a different device that better fits your needs. Thank you.
Verified Customer
David
The alert device makes me feel a lot more comfortable with myself. I wear it all day when I am in the house, I live alone. It makes me feel secure. I am happy I have it. If I fall down I can talk to support on my wrist.
Verified Customer
Anonymous
It would be helpful if I needed it, I have not had to use it, thankfully, but it worked fine when I activated and tested it. it is kind of heavy of a pendant. I don’t like that it is heavy around my neck.
Verified Customer
Joseph
It is really comfortable for me. I feel comfortable doing the thing I couldn’t do before like going up stairs and going in the bath tub and having a walk around.
Verified Customer
Larry
The security helps a lot, knowing help id just a press of a button away. I feel secure having it on my wrist because I had problems with my equilibrium at times and the system makes me feel more secure in the house. It is convenient to use and it was no problem hooking it up or anything. I am really satisfied. The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction.
Verified Customer
Nylda
I am very happy with Medical Guardian, they are very fast and very polite. At first I had trouble with the necklace being too long and I tried to shorten it but I was not ale to and it makes false phone calls every time I bend down to wash my face. I gave them a hard time in the beginning and then a friend of mine came over and shortened it and I haven’t had any more problems and I’ve been very happy.
Rhonda Willoughby
Finally I received the equipment 16 days after I ordered it. I called the company to get a mailing label to send the equipment back as I canceled the entire order two days before it was even shipped. Actually canceled the order on a Tuesday received an email on Thursday saying a tracking number was generated. Then the order did not even start being shipped until the next Monday according to tracing number. I had canceled the order as I was told it would be shipped overnight and was not. I had to pay $20 to send the equipment back as they told me I would not get my money back till they received the equipment back and I paid for a full year. I ordered on Tuesday through Medical Alert and received the equipment the next day Wednesday. There customer service has been absolutely horrible.
Reply from Medical Guardian
Jun 10, 2020
Hi, Rhonda. Thank you for your review. We are sorry that your experience with the delivery and return of the equipment has been less than satisfactory. We're going to send you a private message to gather information so that we can investigate this issue for you. Thank you.
Verified Customer
Jerilyn
I like the idea of feeling connected that I can hold on someone if something happens. I don't like the fact that its big and bulky.
Verified Customer
Anonymous
Medical Guardian's device is good. The only thing I don't like is that the battery has to be charged. I see some that don't need to recharge the batteries.
Verified Customer
Tami
When I talked to the Medical Guardian rep over the phone, they had all the information out there and it was all right answer to all my questions. It's a little over a dollar a day and it's forced that peace of mind.
Verified Customer
Sandy
They were very responsive and very knowledgeable and I live in an apartment. I think it's amazing. They told me to check it over so often, so when I pressed it, I had someone within 2 seconds.. I am very very impressed.
Verified Customer
Anonymous
It's a very good device. One time I had to call and they were very supportive. With the necklace, sometimes when you're laying down or leaning over objects, you have to make sure it doesn't catch.
Verified Customer
Abel
I've had it hanging around my neck for a couple of months now. When I tested it, they answered.
Verified Customer
K
They call you back right away. I like that it's one little button I have to push. I accidentally bump into things, so I've tested it several times and I like it very much.
Verified Customer
Anonymous
A very neat device and I would very much recommend it. I'm surprised that I can understand what is being said from the base operator.
Verified Customer
J
I think it's way too much money for the price and the distance you cover a very inadequate. It's also too big.
Reply from Medical Guardian
Jun 05, 2020
Hi, Thomas. Thank you for your review. We are sorry that you've experienced difficulty in receiving your promised device accessory. We are going to send you a private message to gather account-specific information so that we can investigate this for you. Thank you.
Verified Customer
Susan
It makes my son much more comfortable, he doesn't worry about me so much. I didn't know how to use the button at the time, but there were right here. Sometimes I haven't been able to hear what's being said, but they fixed that.
Verified Customer
Mrs Dortha
It so handy; I put it on and haven't taken it off. I hit it accidentally one time and they immediately answered my call. I'll recommend it for anybody.
Verified Customer
Kelma
I like having the comfort of knowing that it is there in case it's needed. They are very helpful.
Verified Customer
Elaine
It's easy to put on and it works. I don't dislike any of it.
Verified Customer
Anonymous
It's too expensive. Guardian they called me told me to activate the unit. No information on how this all works. Just a little bit of a lack of information.
Reply from Medical Guardian
Jun 05, 2020
Hello and thank you for your review. We are sorry that you have found the experience of activating your device to be less than satisfactory. Please give our Customer Care department a call at 800-313-1191, and one of our agents will be happy to assist you. Thank you.
Verified Customer
Thomas
When I ordered it, it's supposed to come with a carrying case so I could wear it on my hips. It didn't have that carrying case but I talked with the customer service rep who first got the thing set up and he said he would mail me one right away. It's been over a month and nothing's happened and I don't think anything's going to happen. One of the things I dislike is the limited range of the device you wear around your neck.
Reply from Medical Guardian
Jun 05, 2020
Hi, Thomas. Thank you for your review. We are sorry that you've experienced difficulty in receiving your promised device accessory. We are going to send you a private message to gather account-specific information so that we can investigate this for you. Thank you.
Verified Customer
Anonymous
I've had good interactions with customer service so far. I haven't had to use it.
Verified Customer
Rita
I tested the device last week when my son hooked it up for me. They answered right away. It makes me feel safe having it.
Verified Customer
Charyle
Their response was immediate and the gentelman wanted to make sure it wasn't an accident. Customer service and their response time is excellent.
Verified Customer
Anonymous
It's convenient. I haven't had much of an opportunity to be out too much.
Verified Customer
Anonymous
The watch that he has has irritated his arm every time he's had to wear it to the point that he can't wear it so I was a little disappointed in that.
Verified Customer
Stephanie
Easy to wear. The customer support is wonderful. When you call they answer right away and answer any questions I have.
Verified Customer
Joan
When I tested it, they were lovely people, very nice. They were very business-like in trying to take care of me. I'm perfectly comfortable with the company.
Verified Customer
Patsy
They were very good at explaining it and what it does.
Verified Customer
Shirley
I test it once a month. I like it because people can keep in touch.
Verified Customer
Marilyn
I just kind of forget it's here. I needed to call an ambulance and it worked fine.
Verified Customer
Cynthia
The answer comes so quickly and if you need them. I did test it and it worked. What I dislike is the fact that it's very touchy so it can go off if you just brush it up against something.
Verified Customer
Madeline
I'm very pleased with it. We just tested it today. I don't like the cord on the alert button but it works.
Verified Customer
Marcella
They were great helping me set up. They just ran over all the details of how to use it and what we might need to do. It's for my mother and I feel comfortable leaving her alone.
Verified Customer
Gordon
It's fine. It occasionally comes apart, which is something I've had to concern myself with but other than that it works fine.
Verified Customer
John And Madeline
It works. We t ested every time. I've had to change the rubber, which is very irritating.
Reply from Medical Guardian
Jun 05, 2020
Hi, John and Madeline. Thank you for your review. We are sorry that you've found the experience of wearing your current device to be less than satisfactory. If you need a replacement, please contact Customer Care at 800-313-1191 for assistance. Thank you.
Verified Customer
Marilyn
I've hit it a couple of times and they're right there when it rings to make sure I'm alright. I have the bracelet all the time.
Verified Customer
Beverly
I like the fact that it has a built in GPS on it. The calls are answered promptly. They were very courteous and wanted to make sure that there was no problem. They were very courteous and concerned with my well being. All in all, very nice, very professional.
Verified Customer
Thomas
They are attentive and take care of business. I tested it and it didn'tn work. Customer service tlet me know they sent me the wrong device. It doesn't work in my area. Just send me another device. I dislike the size of the big blinking light.
Verified Customer
Gayle
It goes off when I need it to. I've never had any trouble when I've called them.