Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • High-Quality Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Smartwatch

Medical Guardian Cost

Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

High-Quality Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service. 

Review Icon

Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Freedom Guardian Medical Alert Smartwatch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's in-Home, GPS, and automatic fall-detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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12,077 Reviews

Review Breakdown

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Doris

December 2nd, 2020 DETAILS arrow_drop_down
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Right after I got it, I tested it and it works fine. They are prompt in calling.

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Ann

December 2nd, 2020 DETAILS arrow_drop_down
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Like their quick responses. My mother fall when she had the necklace on so she pushed the button and they called us. It’s good.

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Joseph

December 2nd, 2020 DETAILS arrow_drop_down
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It does what it is supposed to do. It doesn’t bother me a bit. I would gladly recommend it to people.

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Jonita

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Good service. I like to wear the medical alert button around my neck. It could be cheaper.

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L

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Bought it for my mother in law and as a daughter in law it gives me peace of mind to know if she needs me, she can get in touch with me if there is an emergency. It has been easy for her to use because it is user friendly. We test it once a month to make sure it is still working properly. They’re extremely courteous. They ask the right questions to make sure she is okay.

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Dotty

December 2nd, 2020 DETAILS arrow_drop_down
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The unit it simple. I feel safe with it. So far so good.

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Anonymous

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To the people who have trouble with much larger devices, medical guardian seems to be helpful for someone who is fairly small. They respond right away and always double check when I call if it is a mistake.

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Anonymous

December 2nd, 2020 DETAILS arrow_drop_down
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The fall alert is very unsuccessful. It would ring several times a day so I had to discontinue it. The rest of the service I am very satisfied with. The agents are very nice and pleasant. They really make sure they know who they are talking to.

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Sally Chichester

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The battery life when I got it never lasted all day and now the battery life is about 4 hours.

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WILLIAM L KROGMAN SR

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service and product, ORDERING is easy and telephone communication efficient.

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Kenneth Davidson

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Customer Service, Simple Setup, Simple Pay, People

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Karen Coppock

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This GPS device is perfect for me at home or on the go. I purchased it online based on internet reviews. It was easy to set up & test.

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Louis Greub

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Although I have not had to use its services, I accidentally pressed the button on my neck cord device and was immediately connected to a man asking what I needed.

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Janice Hinshaw

December 2nd, 2020 DETAILS arrow_drop_down
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It makes me feel safe. The people who answer the phone are very polite and patient.

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Vernon cline

December 1st, 2020 Fort Mill, SC DETAILS arrow_drop_down
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Great service when Dad was alive, BUT THEY LOVE TO CHARGE DEAD PEOPLE!!!! Dad passed away 12/31/19 and his account was paid in full and equipment paid for in March 2020. In October 2020, Medical Guardian charged charged me for the month of October and tried to bill me for two more months since then. This is after sending my third signed "Cease and Desist" letter to them, which they have finally acknowledged receiving. Now I have to wait a couple more weeks before I have to call back and request a refund for the payment they charged me without my permission.

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Barbara

November 30th, 2020

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Penny Mims

November 30th, 2020

I did a research. Customer service was excellent. Thanksgiving day and the agent was excited to help me.

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Kimberly Silvey

November 25th, 2020 Champaign, IL DETAILS arrow_drop_down
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I've had my mom fall twice since owning medical guardian. 1st time - the device said call failed - even when they researched it and it had a strong signal - so she did receive 911 but felt alone and scared while not knowing if the button she was pressing worked. So dispatch was sent out - however none of the rest of the emergency contacts where ever called so protocol failed. Then on the 2nd call - they answered and 911 was sent and they were on the line - but she told them to call her emergency contacts and still no call - it was within 30 mins that I called a logged a complaint with them for not calling any of the contacts which is their protocol per their sales person. Two strikes your out when it comes to providing service for two emergencies there is not going to be a 3rd.

Medical Guardian Logo

Reply from Medical Guardian

Dec 01, 2020

Medical Guardian apologizes for any inconvenience you may have experienced. We pride ourselves on providing top of the line Customer Care and hope you accept our apology for any experience that was not reflective of that. Our Customers and their families are of the utmost importance to us. A member of the customer care team will reach to you shortly to review your complaint. Thank you!

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Rebecca Maness

November 23rd, 2020

Robert was excellent. Explained everything well and answered all my questions. Medical Guardian was Ranked at top on internet. Great customer service. Called me back immediately after I requested info.

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Hal Cunningham

November 23rd, 2020

Highest rated online. Leon's salesmanship was excellent.

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Clydene Thompson

November 23rd, 2020

Good. Very good at explaining things....I chose this because it has a gps system. I have not received it yet. .

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Patricia Williams

November 23rd, 2020

For my 89 yr old mom. Customer service was great

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Nanci Cochrane

November 23rd, 2020

Well they said it was shipped yesterday and fed ex said they haven't received it yet.

Medical Guardian Logo

Reply from Medical Guardian

Dec 01, 2020

Hello, Nanci. Thank you for your review. It looks like the device has since arrived and been activated with a member of the customer service team. Please call if there is anything else we can do for you!

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Evelyn S

November 23rd, 2020 DETAILS arrow_drop_down
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I don't like the green light that flashes every few seconds. I've had to replace the necklace a few times because I dropped it.

Medical Guardian Logo

Reply from Medical Guardian

Dec 01, 2020

Hello, Evelyn. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

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Anonymous

November 23rd, 2020 DETAILS arrow_drop_down
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They are prompt in answering the call button .

history

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Carol

November 23rd, 2020 DETAILS arrow_drop_down
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This device is very convenient. I love having it hang around my neck. It's there if I need something, all I have to do is press the button and somebody is always there to answer. I've tested it several times and they are always kind when I inadvertently push the button. They are very attentive and ask pertinent questions to make sure I'm alright. I feel very safe with this device!

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Alice

November 23rd, 2020 DETAILS arrow_drop_down
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The device stays charged for a long time. Every time I test it, I get a quick response. Customer service is prompt and efficient.

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Betty J

November 23rd, 2020 DETAILS arrow_drop_down
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I haven't found anything I dislike about it. My only problem is having to charge it every other day. I haven't talked to anyone on customer service who hasn't been cordial and helpful.

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Larry

November 23rd, 2020 DETAILS arrow_drop_down
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I haven't had to use the device, but when it's gone off accidentally they called immediately and everything was fine.

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Joyce

November 23rd, 2020 DETAILS arrow_drop_down
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When we've tested the device, it was very handy. The company answered promptly and took care of the problem.

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Anonymous

November 23rd, 2020 DETAILS arrow_drop_down
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The device seems to work and it's easy to use.

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Anonymous

November 23rd, 2020 DETAILS arrow_drop_down
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It was fast and easy to understand during setup. It's easy to wear and low maintenance.

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Dorothy

November 23rd, 2020 DETAILS arrow_drop_down
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I like that I don't have to charge the device every day! I charge it once a week and then it's good to go. The customer service is great.

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Reply from Medical Guardian

Dec 01, 2020

Hello, Dorothy. Thank you for your review. We are glad to hear you have had a good experience with Medical Guardian!

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Norman

November 23rd, 2020 DETAILS arrow_drop_down
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There are no problems with the device. We've tested it one time and it worked perfectly. Their customer service is very helpful.

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Anonymous

November 23rd, 2020 DETAILS arrow_drop_down
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When I called customer support, they knew my name and were very courteous. I am not sure why the device flashes all the time.

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Edward

November 23rd, 2020 DETAILS arrow_drop_down
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This device works fine. I've tested it, and it's been excellent.

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John

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We've had them for less than a year but the support has been great on it. Every time we've had a question, they were able to answer and help us understand very clearly. It's fairly easy to use. Each time we've tested it, it's worked.

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Kathy

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Their customer service answers when I activate the device. They advise you to test it once a month and they always answer when you call. They're always concerned when you call and make sure you're okay.

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Anonymous

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It's nice to have this around in case I have a problem. Customer service was good about setting it up for me.

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Kathleen W

November 23rd, 2020 DETAILS arrow_drop_down
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The device covers you when you're outside as well. If my mother falls outside the house, she's still covered. When we test it, it works great and the person we talk to is always very helpful and friendly.

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Mary Jane Gulck.

November 16th, 2020 DETAILS arrow_drop_down
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Mine doesn't seem to work. In all honesty ,my daughter who I had as my number 1person for emergency had a stroke. an is living with me and my husband who has Alzheimer's. I have been a few months getting her things packed and moved , taking her twice a week for pt, st. and it. It is one hour one way. I am 76 and just go my paperwork back to you. I tried it today after being plugged in all nite and was told to contact you. It keeps blinking both yellow and green..

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Reply from Medical Guardian

Dec 01, 2020

Hello, Mary Jane Gulck . Thank you for your review. We are sorry that you had a less than satisfactory experience. Someone from our customer care team will be reaching out to you shortly.

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Ruth M Gonzales

November 16th, 2020 DETAILS arrow_drop_down
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Fast and courteous service. Always a friendly helpful person on line.

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Phyllis Shoemaker

November 10th, 2020 DETAILS arrow_drop_down
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Rapid response, dependable, waterproof, I need to call re fall equipment

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Susan Wall

November 10th, 2020 DETAILS arrow_drop_down
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Have not had to actually use it for an emergency yet but system appears more than ready.

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Steve Shaffer

November 10th, 2020 DETAILS arrow_drop_down
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The salesperson failed to bring up the likelihood of someone with mild-moderate dementia removing the devices. My mother did that, fell, and is now in the hospital.

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Reply from Medical Guardian

Nov 10, 2020

Greetings Steve and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Verified Customer

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Jay Saldivar

November 10th, 2020 DETAILS arrow_drop_down
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Wrist device didn't pass it's initial test

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Reply from Medical Guardian

Nov 10, 2020

Greetings Jay and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then or run through another test then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Verified Customer

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Janice M.. Campbell

November 10th, 2020 DETAILS arrow_drop_down
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It is very heavy and leaves a sore on my neck. The clip is not very secure. I cannot use it in the shower.. I have not had to call to use it so answering the following questions is hard.

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Reply from Medical Guardian

Nov 10, 2020

Greetings Janice, and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Verified Customer

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Janet

November 10th, 2020 DETAILS arrow_drop_down
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They have always called me back very quick. Even when its my mistake pushing button. Very kind always.

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Cindy, Marvel's daughter

November 10th, 2020 DETAILS arrow_drop_down
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Product (all the peripherals) and customer service to get the system set up and running.

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Patty Zwelling

November 10th, 2020 DETAILS arrow_drop_down
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My husband accidentally pressed the button twice and they responded immediately to see if he needed help.