Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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It's convenient and easy to work with. The customer service is very friendly and very helpful.
I've tested it and immedaiately they call in so I know it's working. They don't seem to have good communication between each other. Like I got a letter that said I needed to set up my system, but I had already setit up. So they need to get their act together in the sense that they need to communicate better between the different departmenst so they don't look foolish.
It's convenient and the security of knowing that at the push of a button things will happen. It's a good device. They've been very courteous and it's a good product.
I lost my necklace in the parking lot at a doctor's office and I didn't realize it and you made it easy for me to get another one. I feel very safe with it. I did a lot of homework before I chose your company and without a doubt I chose the right one.
I have had a little bit of trouble getting a hold of someone to help me because it wouldn't charge. The times I inadvertently touched it, I had a response very quickly and very kind, cheerful people that realized I made a mistake.
I haven't had to use it but I have tested it and they get right on the phpone with you. I'm satisfied with it.
I'm satisfied with the response that I got. I have tested it and the response was very good. It's portable so I can take it with me.
It's really easy to use. They've been very responsive.
When I tested it, it worked real good. I haven't had to use it for anything and I don't have any problems.
Excellent customer service. They were very responsive. All the responses done appropriately.
I like that it doesn't bother me, just hangs around my neck. I tested it once and wanted to know why the lights were going on and off. They were very nice.
When we were testing the unit, they respoded right away and every time we have a quetsion there's no problem.
Their customer support was perfect and professional. I'm very pleased with it.
It works well. They answer my questions. I'm very happy with them.
It's easy to set up and easy to test and they were actually able to speak with someone. When we tested it we actually went down to the basement and we were able to go all the way up to the top floor in the back of the house so it's got really great signal. Every time I've called and talked to them, they've been very helpful.
I only touched base with them whenI bought the devices and when I checked the battery but they were very clear and seemed kind. I like that I can use it both in my home and away from home.
It's very simple to use. We tested it once since we got it.
When my husband was alive, we had to call because he fell. They sent people out here to help immediately, so it works. They answered promptly when I needed them and they have improved the necklace part.
The only time it's been tested it works. I like the function that it provides.
The device is great, but I don't like the wristband. I like that it's portable and I can take it on walks because I have it on my wrist.
I have tested it and it works fine. I enjoyed having them.
It's easy to wear on the person and it's cheap. We test it every couple of months and it works fine. They answered promptly when we were testing the device, they were pleasant and it was easily understandable. The only downside is I guess they extended the insurance of the device and if you don't take that insurance it's an extra per month.
We tested it about 2 weeks ago and everything tested out perfectly. They answered us immediately and anything I've asked a follow-through.
I like that they answered quickly and were really concerned about whether I'm okay. I've tested it and it worked perfectly every time.
I like that it's always there and I feel confident that if I hfall I have a response quickly. Everyone has always been kind anytime Iv'e called to ask questions.
It looks good. I wish I didn't have to wear it on my nek or my wrist. But I think it's as good as it can be. They pay attention to me, which is nice.
They've been really good about answering my calls anytimes I've called and I've never had a problem with that. I tested it and somebody got back with me right away.
It took me a while to get used to putting it together, but it's working great now. Everything's fine
It's fine and small to carry around. I don't use it much.
They were very helpful. It was used once for my mother and it worked well.
I set it off once when I was leaning across the table doing a puzzle. They answered immediately.
We used it once and they called me and I went over and took care of my dad. Thank you.
I do like that the voices are very clear and understandable and it's a comfortable feeling talking to them. After I lost the voice activating part it was shipped to me within 24 hours.
Everybody we've talked to when we set it up were very courteous and consciencious and seems like they were very kowledgeable in the system. This seems to be the most cost effective one.
They are always very nice and pleasant, try to help. I like it, it doesn't bother me.
It was very simple to use. They were very prompt and helpful.
I can't walk good and I like to be outside so it makes me feel a lot better. I'm pleased with it.
Sometimes takes a long time for someone to answer. I tested it a couple of weeks ago and I called in and no one answered. Customer service is horrible.
Reply from Medical Guardian
Jun 04, 2020
Hi, Hasna, Thank you for your review. Our records show that you spoke to a Customer Care agent on 5/6 and that your issue was resolved. If you are continuing to experience issues with your device, please contact Customer Care at 1-800-313-1191. Thank you.
When I tested it, their response was very quick, it was perfect. I don't particularly care for the rubber band on the wrist but otherwise it's okay.
They promptly called me back and wanted to know if there was a problem and if they could help. They're good. The device that I wear around my neck is a little bit too heavy.
It's very good. You can hear it clearly. I've tested about 3 times and each time it went nicely. They're reliable; it works every time and they immediately know where I was.
I like that it gives me a feeling that I have some protection in case of an accident or something. It's easy to keep along with you if you want to.
They answered real quickly. I tested it but never had to use it so as far as I know it works fine.
I like everything about this. They answered right away.
I was having ttrouble with it and couldn't get it to work, so I called yesterday and the lady talked me through it to get it tested and now it's suppsed to work. It's soheavy, that's the one thing I don't like.
Whenever I've talked to them it was fine. I tested it when it was new and that's it.
Alton And Ruth
We have only had it a short time and had to use it once and we are perfectly happy. We can reach someone quickly if something happens.
My son tested it all the time. Customer service is fine.
High rating on the internet - customer service representative was very knowledgeable and helpful
Was rated In top ordered and then canceled as 5 days later the equipment was still not being mailed out. Was lied to by customer service person on Sat who told me equipment would be overnighted and would get today Tues then when called today had not even been processed
Reply from Medical Guardian
Jun 03, 2020
Hi, Rhonda. Thank you for your review. We are sorry about the delivery delay and understand you are cancelling your service. The device looks to be delivered this Saturday, and we will need the unit returned to close out your account. Thank you.