Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • High-Quality Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Smartwatch

Medical Guardian Cost

Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

High-Quality Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service. 

Review Icon

Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Freedom Guardian Medical Alert Smartwatch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's in-Home, GPS, and automatic fall-detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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12,078 Reviews

Review Breakdown

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Tee Vee

October 19th, 2020 Winston-Salem, NC DETAILS arrow_drop_down
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My issue with MG is with the “slip and fall” feature. Anytime I bend over or necklace sways it sets off the alarm. Truthfully, this happens 5 to 10 times per day. It has gotten to the point where I do not wear my alarm. I called MG and was told that the sensitivity was something that could NOT be adjusted. My Doctors recommend that I wear a medical alert device. My research has shown that MG is the best, so I want to keep the system. I will be speaking with someone and have slip and fall feature removed. I cannot justify the extra $10.00 per month for a feature that is such an irritant.

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Reply from Medical Guardian

Oct 22, 2020

Hello, Tee Vee. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Verified Customer

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Salvatore Minardi

October 16th, 2020 DETAILS arrow_drop_down
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I was given and explained the safety features for my Mom 89 years old she had fallen and they responded quickly weeks later she had difficulty breathing and she pressed her watch and the EMS was there and the door lock code was given to the police so not to have to call the fire dept. and break through

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Ellen

October 16th, 2020 DETAILS arrow_drop_down
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Emergency calls unanswered or take a long time to answer.

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Reply from Medical Guardian

Oct 22, 2020

Hello, Ellen. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

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Lois Canter

October 16th, 2020

Rated the best. Customer service was a pleasure to deal with

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Frank

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The System is reliable & unobtrusive and dependable. Testing shows the GPS to be very acurate.

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sylvia maine

October 9th, 2020 DETAILS arrow_drop_down
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set up for me was easy. By mistake i hit a wrong button and there was a voice asking me if needed help. Quick reply indeed

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Sandra Wright Guilbeaux.

October 9th, 2020 DETAILS arrow_drop_down
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Everything Excellent ,Caring People and Feel Safe

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Tim Covey

October 9th, 2020 DETAILS arrow_drop_down
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I did not get the quote I got from the first person I talked to. When I talked to the 1st person the next time he said I had to ask for him specificy and I was not told that in the beginning. And after I purchased it I have contacted more then once about it by other people and I had already purchased it.

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Reply from Medical Guardian

Oct 09, 2020

Greetings Tim and thanks for submitting your review. If there's anything we can do to improve your experience then please reach out to us at 1-800-313-1191 and we'd gladly review your purchase. Thanks again for your review and have a great day!

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Mary Mitchell

October 9th, 2020 DETAILS arrow_drop_down
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Easy to contact. Simple setup and use. Priced reasonable.

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Grace Schwaab

October 9th, 2020 DETAILS arrow_drop_down
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It gives my family a peace of mind to know that if I fall in the home I will have help on the way if I can't get to the phone

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Lee Walter

October 9th, 2020 DETAILS arrow_drop_down
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They responded quickly and stayed on the line until help arrived

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Monique

October 9th, 2020 DETAILS arrow_drop_down
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Customer service was professional and explained everything . Made it easier to set up service

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Beverly Baker

October 9th, 2020 DETAILS arrow_drop_down
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It was professionally handled I needed my grandson taken care of and medical guardian got right on it

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Anonymous

October 9th, 2020 DETAILS arrow_drop_down
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I called twice as a test they answered promptly, an was curtious.

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Nancy Wilkens

October 9th, 2020 DETAILS arrow_drop_down
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The contact that I've had with everyone has been great.

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Doris Kirkland

October 9th, 2020 DETAILS arrow_drop_down
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Best ratings when daughter was researching medical alert systems, good value and easy to understand.

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Pamela Holley

October 9th, 2020 DETAILS arrow_drop_down
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Reliable and good customer Service, easy to use

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Anonymous

October 9th, 2020 DETAILS arrow_drop_down
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Our sales associate was very timely and helpful

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Robert D'Occhio

October 9th, 2020 DETAILS arrow_drop_down
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Very easy to use customer service excellent

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Donna Morsbach

October 9th, 2020 DETAILS arrow_drop_down
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Feel comfortable that my mom is protected by Medical Guardian

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Denyce Hogan

October 9th, 2020 DETAILS arrow_drop_down
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Trustworthy easy to use. Quick charging as well. Can't think of anything else!

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jdg

October 9th, 2020 DETAILS arrow_drop_down
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Very helpful, very patient, and very knowledgeable!

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Margaret F. MacDonald

October 9th, 2020 DETAILS arrow_drop_down
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I cannot accurately rate Medical Guardian because, thankfully, I haven't had to use it. Service when ordering and set up was fine. I do not loke my watch-type device...comfortable but big, black, bulky and very masculine. And the excess strap length keeps coming out of the "holding bands"! Wish there were another option!

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Reply from Medical Guardian

Oct 09, 2020

Thanks for your review! We have a number of different medical alert systems for every lifestyle! If you would like to review your options please contact us at 1-800-313-1191 and we can discuss a product that's more to your liking. Thanks for your review, and we're happy to be keeping you safe with our services. Have a great day!

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David Eckhardt

October 9th, 2020 DETAILS arrow_drop_down
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I am EXTREMELY unhappy that MG did not inform paramedics of the lockbox. Now I have to repair a broken down door.

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Reply from Medical Guardian

Oct 09, 2020

Greetings David and thank you for your review. We are sorry you are finding your experience to be less than satisfactory. We appreciate your feedback and will review your experience. If you have any other questions or concerns then please contact us at 1-800-313-1191. Have a great day and thanks again for your review!

Verified Customer

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Mary James

October 9th, 2020 DETAILS arrow_drop_down
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They have been very helpful, answered all questions and put my mind at ease from the very beginning of my service.

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Sharon

October 9th, 2020 DETAILS arrow_drop_down
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The people that walked me through the process of getting this started for my mom were amazing. They were very knowledgeable and helpful

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Rosemary Schoenly

October 8th, 2020

Researched rated #1. Listened to me and understood my needs. No pressure to pay for anything I didn’t need.

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AVTAR CHAHAL

October 6th, 2020 San Jose, CA DETAILS arrow_drop_down
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I am existing customer and experienced no response three times in one month in emergency. The call goes to the exchange/command center and then transferred to any agent which is time consuming and it happened me, somebody hit my car on Oct2,2020 and the call failed again. Its totally UNACCEPTABLE. came home and called the police and found the person. VERY FRUSTRATING

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Reply from Medical Guardian

Oct 06, 2020

Hello, Avtar. Thank you for your review. We are sorry that you had a less than satisfactory experience. Can you provide us with the full name on the account as well as the phone number associated with it so that we can investigate this for you? Thank you.

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Cathi Hudson

October 3rd, 2020 Goose Creek, SC DETAILS arrow_drop_down
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I received my Medical Guardian home unit 2 days later than promised; a full 12 days. What I received was not was I lead to believe during original sales call. The jewel medallion was not sent and when I called to inquire why, I was told that another $50 was needed and an additional monthly charge would be required!!! After being transferred to Return Dept with over 15 minute wait on hold, I was given an authorization code and told return shipping would be at my expense. No full refund would be promised until they received the unit back. And I’m supposed to trust them with mom’s security? No thank you! Find another service!

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Reply from Medical Guardian

Oct 06, 2020

Hello, Cathi. Thank you for your review. We are sorry that you had a less than satisfactory experience. Can you provide us with the full name on the account as well as the phone number associated with it so that we can investigate this for you? Thank you.

Verified Customer

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Michael Barham

October 2nd, 2020

The customer service representative was very professional and knowledgeable.

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C Kerr

October 2nd, 2020

Mi chose them because of their top rating. The service I received over my first consultation was superb

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Elizabeth Ellis

October 2nd, 2020

Josh was Great, knowledgeable and took the time to make sure we understood what we were getting and how to use

Verified Customer

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Peggy Smith

October 2nd, 2020

Katrina was very helpful and guided me to purchase the device for my son's needs ! She was very professional !

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David Vicknair

October 1st, 2020 Overland Park, KS DETAILS arrow_drop_down
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I purchased the Medical Guardian (MG) Active Guardian with fall detection for my now 92 year-old mother who lives independently (but with close support). She is remarkably fit, mentally, physically and spiritually, for an octogenarian survivor of polio. Nevertheless, last fall after a short respiratory illness, we (mom, my wife and I) decided that she was a fall risk and that a medical monitoring system would provide all of us with a sense of security. I did my homework and chose MG with the Active Guardian option and fall detection to provide mom the freedom to take short walks with her Rollator Walker and to get her mail. Except for an initial blip with the free lock box, which would not unlock, the equipment arrived on time. The equipment is attractive and setup was easy. Everyone at Medical Guardian was helpful and friendly. Initially, MG's response was excellent. Several times mom accidently activated the device's fall detection feature and the MG staff responded quickly and courteously. Periodic monthly checks resulted in the same quick response. Unfortunately, we grew complacent in our confidence that MG was there. As it turns out, it wasn't. A week ago, mom suffered an out of left field, life threatening allergic reaction to some flowers brought to her by a caring friend. She used her rescue inhaler (a precaution due to her polio) activated her unit properly (press followed by vibration), but no one answered. Luckily her rescue breather kicked in, but she was severely shaken by the lack of response. Later she was able to contact MG, but their response was unsatisfactory. A few days later, she tested the device and northing happened, the unit completely failed to make a connection. We called MG and a customer service representative took us through a reset procedure after which we were told that the unit was functioning properly with excellent battery and signal strength. The only reason given for failure was a possible interruption in local cell service. I was initially inclined to accept this excuse, but knew that that MG functions on AT&T's very reliable cellular network, and so only once. Because mom's confidence in the MG service was shaken, I suggested that she test the system more often than the suggested once a month, but especially when she is most vulnerable to a fall--just before she goes out for her daily walk to retrieve her mail. AS A RESULT OF THESE TESTS WE ASSESS THE MEDICAL GUARDIAN ACTIVE GUARDIAN WITH FALL MONITORING SERVICE TO BE ENTIRELY UNRELIABLE. This morning has been the third time in a week that my mother has tried to activate her MG unit without it making a connection. Now she refuses to wear it and I don't blame her. I am realistic about technology, especially when there is a human element involved. Nothing works 100% of the time, but the MG service failed miserably during my mother's first crisis (if her rescue breather had not worked, she would be dead with all that that entails) and has failed consistently in subsequent follow up tests. I now wonder whether this is a recent or chronic problem. There is no way to know. I paid for the entire year in advance, but will be returning the unit and asking for a refund. I trust that MG will respond quickly to my request as I am in no mood to quibble. MG was supposed to be the best service with state of the art equipment. It has failed my mom miserably. And now I have to begin the frustrating process of finding an alternative service.

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Reply from Medical Guardian

Oct 06, 2020

Hello, Davd. Thank you for your review. We are sorry that you had a less than satisfactory experience. Can you provide us with the full name on the account as well as the phone number associated with it so that we can investigate this for you? Thank you.

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Barbara Vasquez

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No contract. Friendly people on line. Good service.

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Joann Post

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Device does not hold the charge as long as it claims

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Reply from Medical Guardian

Oct 06, 2020

Hello, Joann. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

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Gary Shew

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Very user friendly and response is very quick

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John Brown

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Very quick response time. I hit the button when I fell and the ambulance was here in 7 minutes. My daughter did beat them here but they were very nice and helpful. I did not want to go to the hospital but they insisted. They did however let my daughter take me to the hospital of my choice. They did not leave until we were in our vehicle. I am happy they did this because I ended up being in the hospital for a week.

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john whittlesey

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replaced carrying case promptly, kind customer service, testing of equipment easy, light weight and comfortable

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Edward Tynes

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The fall response does not work, I have tested the fall response three times and it has not worked.

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Reply from Medical Guardian

Oct 06, 2020

Hello, Edward. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

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Tracey Garner

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Attentativeness courteous thorough helpful

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Terry Findlay

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Everyone has been very professional. Like the fact that I could get a bracelet.

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Patricia Freed

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too heavy to wear around the neck would like a smaller version

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Reply from Medical Guardian

Oct 06, 2020

Hello, Patricia. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

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Juanita P. Casanova

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Excellent response time in time of emergency

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Virginia Trapnell

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I have trouble hearing the voice over the speaker and I can not adjust the volume to a higher setting

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Dale Swisher

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Hate the weight around my neck. Not comfortable with belt clip. Should have gotten a wrist band device

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Reply from Medical Guardian

Oct 06, 2020

Hello, Dale. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

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Minnie Ledford

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I have accidentally mash the button twice and they responded both times

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Frances Lefebvre

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I pressed my button on only two occasions, once to test, and the second time to question the light flashing on the box. Both times, someone answered immediately using my name, and asked if I was in trouble. When I said why I pressed the button and that it wasn't an emergency, the person verified my address, and sounded glad that I was okay.

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Melody Wilkes

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The company gives great peace of mind to those who have parents who live alone. Customer service has been very helpful and friendly, the device is easy to use and the key safe is a great solution for easy access to the home in case of an emergency.

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Judith A Krichbaum

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Takes longer then necessary to answer when button is pushed

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Reply from Medical Guardian

Oct 06, 2020

Hello, Judith. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!