Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Brenda Pendleton, SC

I used it and didn't have to spend the night on a floor so that was the best thing. I accidentally fell on my living room floor and I couldn't get up and then I remembered the button and I pushed it and the ambulance came within a few minutes and took me to the hospital. I had broken my hip. I was very pleased to have something. I couldn't reach my phone or anything else because I couldn't move and nothing was within reach so Medical Guardian was very helpful.

6 years ago

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Anonymous

I appreciate the sense of security. It's very easy to have around my neck here in the house. I only wear it in the house and it is nice because I don't have to worry about it once it's set up. The only thing I don't like is that I can't use it outside but I knew that going in so that's okay. I had a choice between two and I liked what they said about this one. Customer support has answered all my questions.

6 years ago

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Donna

It's comfortable around my neck, it's not too heavy. I don't push it accidentally and it's shaped so you don't bump it and if it goes off you really have to squeeze it and I like that. The only thing I wish is that it had a longer range, it is only effective here in the apartment and I wish I had something when I was out feeding the cats and dogs and working outside. Any time I do the monthly check, they answer right away. It serves its purpose for the amount of money I pay.

6 years ago

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Jo

It's great quality and convenient. It is nice that it is portable but I do wish the speaker was attached to the pendant for walks instead of a separate thing you have to carry if you go somewhere. If you push the button, they are right there to talk to you and ask you what is wrong. They respond quickly to all questions and if I don't understand, they are right there to help me.

6 years ago

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Dot

Customer support was prompt and professional and they knew what they were doing. It was easy to order and the person who took my order was also professional and accurate and made sure I understood how the device works and how we would receive it. We tested it when we first received it and they responded quickly and confirmed everything and made sure she was alright.

6 years ago

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Karah

Medical Guardian is very trustworthy. It's always ready in case we need it and it provides security if one of us falls and we need to have help come to the house. We used the device when my wife fell and I didn't hear it and I was able to get her up. I was really grateful for the police officer that came to make sure we were all okay. They've been very supportive when we have had to use the system. I am grateful.

6 years ago

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Marilyn Montgomery, TX

I think the device is fine. I like that it is sensitive and if you really needed it, you could barely touch it, and somebody is there. Sometimes you have to be careful. Even though I am not that old, sometimes I bump it and I get worried about doing that. I don't want to alert anybody. I've been really pleased with the feedback and that they check on me, even when it was the flu, they got right back to me.

6 years ago

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Rita Maysville, NC

It's very handy to use. I've been out of my home for two years and my family didn't want me to live alone but I wanted to come home so I went with Medical Guardian and my family was satisfied. When I tested it it was real simple and it's not hard to do. The customer service was very helpful anytime I've had to talk to them. They've always answered my questions and told me how to do things in detail.

6 years ago

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Donna Maples

Easy to work with in representing my mother. Answered questions regarding costs at end of service due to a bad experience with another company and MG has appropriate small restocking fee of device and honors the extended warranty we pay for on the device. The other company did not. MG device much easier to use for my mother than prior company''s device. Their packages were set up to not be charging her for a feature she didn''t need or want to use. Overall, they provide an excellent service with at a lower cost and are currently rated the best medical alert company available. I can see why.

6 years ago

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Anonymous

At night when I have the charger in the bedroom, it's like ten feet away from me and the green light is so bright I have to be careful that I'm not looking that way when I'm sleeping. It flashes and it's quite bright. They were very helpful when we set it up and I haven't had to use it but they were very nice and very good when we called to find out about it before we decided to purchase it. It was because of the information that was give and the person that we spoke to that we decided to purchase it.

6 years ago

Reply from Medical Guardian

Hello! We're not sure who you are but we're so happy that you received great service and we sure hope that you never have to use it! Thank you so much for being apart of the Medical Guardian family.

Jun. 26th, 2019

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Sara Scottsdale, AZ

I get good answers from them and they're always there and very polite. I like the fact that the base unit is small. I can take it with me wherever I need to go. I like that somebody would stay on the line if I needed them. I'm very happy with it. I investigated several other companies and they're about the same price, but Medical Guardian had better service.

6 years ago

Reply from Medical Guardian

Aloha Sara! We're so thankful for your feedback. We're glad you're receiving excellent service. We're happy knowing that you're protected. Thank you!

Jun. 26th, 2019

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Anonymous

It's a very convenient device. The charging unit stopped charging and it was replaced but the replacement is okay. I tested it twice. I had some inconveniences with the person that I was speaking to at the time I was testing it. There needs to be a better explanation as to what to expect in terms of the call back. I was staying in a different room than the base unit so I actually missed the call and wasn't prepared in advance and knowing the sequence of the test. I called in when there was a red light on my base unit and it was showing it wasn't working to recharge. They said they would get a replacement overnight but the first one was actually the wrong part and then it was six days. It was a little excessive for delivery.

6 years ago

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Brenda Huntsville, OH

Everything has been positive so far. I have talked to several people and they've always been very nice and I could count on them. It seems to be a good device. I tested it this week and everything went fine. I was a little upset that my electrical outlet next to my bed didn't give it enough power so I have to keep it in my bathroom, but that is my fault not there's. I recommended it one of my friends.

6 years ago

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5 Columbus, GA

I like having a security of my elderly parent having a way to contact someone is she should need help. We tested it and they answered very promptly and were very helpful and cordial. We stopped using the wrist button because she would accidently bump it on thing setting off a false alarm. Instead we use the necklace button and we haven't had any problems with it.

6 years ago

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5

It's very easy to set up. I spoke with them yesterday about taking off a contact and adding one so it's very easy to update all your contacts and such. I didn't have to go through a whole lot of waiting. I tested it when I first received it and it came on right away so the response time was very high. t I feel very comfortable that if I needed that if I need to use it the response time be very quick.

6 years ago

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5 New Braunfels, TX

They were very informative when I contacted them. When I tested it it was all done very quickly and they were very professional. I like that the one you wear around your neck is smaller than the other ones and that they also have a bracelet. They also have the thing that you put on the door for the E. M. T. so they can get into the house without breaking the door down which was a real big selling point for me.

6 years ago

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Gregory Pollock Lee's Summit, MO

I purchased this for my 85yr old mother. Of course I hoped we would never need it, but unfortunately she did fall. She pushed her button and was immediately answered and the proper medical personnel dispatched to her house. Medical Gaurdian was fast efficient and made sure I knew what had happened and what was done to help. Great job and great company in my book.

6 years ago

Reply from Medical Guardian

Hi Gregory,

We certainly hope that your mother is okay now. We're so sorry to hear that. We are happy that she did receive emergency assistance immediately! We hope that she never has to use it again but it is always there if she were to ever need it. Thank you!

Jun. 1st, 2019

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Elizabeth

Buttons are big and easy for my ninety two year old grandma to use and the person who answers when we test it is loud enough. They stay on the line and knew her by name. Their customer support is really good too. There was no sales pressure. There is no commitment. It is easy to set up and the device works with no problems. It's good for your money and they are trustworthy.

6 years ago

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Elise

Would definitely recommended. I like that my grandmother is able to press it at any time and just get an emergency service or me or my aunt. When we tested it the operator was talking through the device like a phone. I didn't know much when I signed up but it was a really fast process and they made it easy for me. I trust the company and the technology. I really like and so does my grandmother.

6 years ago

Reply from Medical Guardian

Hi Elise,

We're glad you and your grandmother are having a pleasant experience with the device! We are happy to be there for her if she ever needs help. Thank you!

Jun. 4th, 2019

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Jacqueline Azle, TX

The young man was very knowledgeable. He answered all of my questions and gave me the price and just told me what I had to do and what to expect. I've had to use my system one time and they were johnny on the spot. I used it one time and I hit the wrong button and they called me back right away and checking on me. The customer service was absolutely great. I was very comfortable. I have automatic pay and having automatic pay every month really comes in handy.

6 years ago

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Bonnie

There is a fast response by the EMT's and firefighters. My mom went into cardiac arrest and she wasn't able to breath so she pressed the device and got a response. If we had just found her and called 911 ourselves and not having GPS like the device, she probably wouldn't have made it. The customer service kept my dad and everybody on the same line while we were waiting for the firefighters to keep us calm. They were pleasant to us.

6 years ago

Reply from Medical Guardian

Bonnie, thank you for sharing your experience with us. We hope your mother is doing well. Wishing you both a wonderful day!

May. 1st, 2019

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Charles Norwalk, OH

It works and they call and check on my dad. When we first got it it all worked well and I think my dad accidentally had set off the wathc a couple of times and they were concerned and called to make sure he was okay and then also caled the two people on the list to verify to check on him. They're on the ball. They didn't wait, they called immediately to make sure everything was okay. I think the watch is appropriate size wise, it's not real big.

6 years ago

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Dorothy Palm Springs, CA

I have fallen a couple of times when no one was at home and I knew I could push the button and someone's here to assist you as soon as possible. I've only tested it to make sure it's working properly and it works. When I do push the button, I don't have to wait long and the person on the other end is very courteous and they are on your side and say they're here to help you twenty four seven. They're just very pleasant to talk to.

6 years ago

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Kim

Medical Guardian saved my mother's life. She was wearing her necklace and pressed the button when she was having a stroke. EMTs came immediately and took her to the hospital where she was given important medication to stop the stroke. Everyone in the ER said pressing the button saved her life because she was able to receive immediate care which meant in her case a full recovery. After a week in the hospital and two weeks in rehab, she is now back at home. Thank you, Medical Guardian.

6 years ago

Reply from Medical Guardian

Kim, we are thrilled that we were able to be there for your mother in her time of need and happy to hear that she is now back in her home. We hope she is doing well. Thank you for sharing!

Apr. 30th, 2019

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Rosemary Omaha, NE

I feel confident that they would do the right thing if I had to press the button and get some help. It is what I want and what I need and I don't dislike anything about it. I made a mistake and hit it one day and the person came on and I told her it was a mistake and we went through the test to make sure both of my things were working. They are really knowledgeable and she explained it very well.

6 years ago

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Joyce Knoxville, TN

I ordered the watch and I thought the face would be smaller. It was just too big for my wrist. I was afraid I would bump it on something and set off the alarm which I did one time. I'm sending it back to the main office and getting a small disk that goes around my neck. Everyone was very kind when I talk to them on the phone and very helpful and trying to get me what I would be comfortable using.

6 years ago

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Edwin

So far, the company seems to be available and friendly. They're very responsive to cold calls. I have no experience with how waterproof it is, but I did check the GPS out once. I went to a small city about 80 miles away from my home and they responded in about 45 seconds. I asked about the GPS and I was pleased with how accurate they were. I think they should provide the wearer some cards to hand out because I've had several people ask me about it and they have to come back home and do a bunch of stuff online to get it going.

6 years ago

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Anonymous

The representatives were very good about walking me through how to set it up and everything and the instructions and everything. They were very very kind and very good about explaining everything. I iwsh the button was also the trasnmitter. When I go somewhere I have to take my little transmitter with me. I tested it when I first got it and they were there and answered right away. They've been very helpful and prompt and everything went very smoothly.

6 years ago

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Anonymous Morrilton, AR

I haven't had a lot of contact with the customer service except for one time when I put the machine in. When I did have contact with them it was good. They took the time to answer my questions and guided me through setting up the machine and what to do and tested the machine. I used it one time at night when I was on the floor and I tried to get on and off the bed and the bed was too high for me to slide on the chair. It was real good and they took care of me. I got the police out here to help me get back up in my wheel chair.

6 years ago

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Anonymous Spokane, WA

I haven't had anything happen yet but the customer service has been really good to answer the phone. I'm happy with them. I often forget to take it with me when I leave to go somewhere so I don't like that part. It has to be charged every 24 hours and that part I don't care for too much. I have tested the device twice and the experience is wonderful. If I get further away from the actual device, they'll be able to hear me.

6 years ago

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Opal Montezuma, IA

I like the technology of the device but it was associated with AT&T and the AT&T service was poor in that area. We've got just the basic plan and it's not so tech savvy and we like it a whole lot better. We tested it several times and once was accidental and they tried to contact my mother right away so the service was good. The customer service has been really helpful and worked with me well.

6 years ago

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Shirley Jefferson City, MO

It was delivered in a very timely way. I had to call immediately for them to help assist me in running a task and answering any questions that I have since it was a new delivery and my first time. It's so handy. You can wear it in the shower. It's either around my neck or on my arm. There are a lot of times that I wear it on my jeans and just attach it. I use it not only for medical alert but I use it as a security system.

6 years ago

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Maryann Maryville, TN

The customer service has been very thorough. The device has been dependable. You can take it in the shower or under water, it just goes with you everywhere. We've tested it and it tested out great. Just a few moments and the person was calling us back and checking in with us. The only thing I wish were a little different, I wish the range of the intercom was a little larger. You have to stay within two hundred and fifty feet or so.

6 years ago

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Nadine Roseville, CA

Medical Guardian is just very easy to deal with. They answered all my questions and were extremely helpful in the whole process. We just tested it when we first had it up and running and everything worked as planned and as expected. We like that it came with two other devices so we have three total. One of them has a speaker that she keeps with her and the other two are waterproof that she can in the shower with it. They're very small and light.

6 years ago

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Lois Andrews

Anytime I've dealt with them, they have helped me and don't talk down to me. Even when listening to offers from different companies I liked the tone of voice from this company more. My first device had trouble connecting and I was supposed to get a new one. I didn't and after a couple of days I called, and the person got me set up to have a new one.

6 years ago

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Arthur

My father was severely short of breath and I wasn't home and he pushed the button and called 911. I got a call from medical guardian and they said my dad activated you know the system and the ambulance was coming. They managed to save his life so I think that that's an asset. A problem is that we have is he is hard of hearing and he had difficulty communicating through the device but everything else is good.

6 years ago

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Dennis Brandon, WI

My wife recently died and I am not in the best of health so I decided that I needed something in case something went wrong. I wear the bracelet. I wish it was capable to being used at a greater distance but I don't go out much so it works for me. When I wasn't wearing the device I had a false alarm and the police were here. I never heard it go off and I hope that doesn't happen again. A representative called yesterday and said they were trying to figure out what happened and I appreciate that they are following though.

6 years ago

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Thaddeus Manchester, MI

The people that I talked to were polite and gave me answers and if I didn't understand, they explained it to me very clearly. The device is not big, bulky, ugly and I like that. You don't need a landline to run it. It was at one point too loud and when they had it set up, they toned it down. You got what it is worth for the price range. I tried another one but it had kind of a weak signal and what I like about this company is they say as long as you have power and you are outside, you will know it will work.

6 years ago

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Robert And Jean Wingate, NC

My wife passed out in the bathroom and we were able to push the button and help was here in just moments. The representative that promoted the product was a really good example of good common sense. She returned calls when she said she would and we talked about it for several days on our end before making a decision and she responded each time we asked her. We went with medical guardian because of her.

6 years ago

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Natalia Minot, ND

I feel safer. I had another one but it didn't give me the coverage of this one that has GPS. I love their coverage, that I don't have to just sit at home, I can walk. It is not sensitive and I like that about it. I wear it twenty four seven. I don't take it off and I don't have problems with it in the shower. It's a good price, I think you get your money's worth for it.

6 years ago

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Cathy Santa Cruz, CA

I have accidentally set it off and they were all right there answering immediately in about five seconds and the woman on the phone was wonderful asking if I was okay. It was terrific so I'm very pleased with them. They're very nice people and very nice people and very caring and very helpful wheneve I've asked questions. I feel like I'm in good hands and they're not pushy when I called and asked questions when I decided to sign up for the device. I can just take the device with me and it's very small and it's not a big bulky unit and I love that.

6 years ago

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Donna Palm Springs, CA

It seemed like with Medical Guardian, you call and immediately they would send somebody out and you didn't have to then call somebody and then they call someone. They just knew your address and everything about you. I fell outside, I didn't have my chain with me and I couldn't get up and I called and immedaitely they answered and everything was taken care of. When you call from your device, you don't have to spend all the time trying to make clear everything that you need.

6 years ago

Reply from Medical Guardian

Donna, we're happy that we were able to offer you assistance when you had a fall. Have a great day!

Jan. 29th, 2019

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Ralph

My father is ninety three and he had a mild heart attack so I needed something to be able to assist him when he's here at the house by himself. I did some research and they seemed like the best company to go with. It's been pretty easy so far. He wears the device around his neck. The gentleman I talked toget the information was very nice and professional, he answered all my questions. The people on the second call, when I got the equipment, were very nice and helpful. The actual equipment seems like it could be a little better updated.

6 years ago

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Patricia

It's peace of mind, not just for us but for my mom as well should something happen while we're away from the house. They have two devices, the wrist and the necklace, and my mom uses the wrist one for the most part. It easy for her. Customer service has been able to answer all of our questions. They've been able to help us understand the things that we needed to understand but more importantly they help my mom understand in case of an emergency. They were patient and they were kind.

6 years ago

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Dora Greenbrae, CA

It is peace of mind that I have it. It works but it looks cheap. For something that you have to have on all the time it doesn't look very substantial. I feel that is a bit expensive. Customer support was very helpful and they stayed online until everything was activated and when I had a problem with one of the items, they sent me another one to replace it.

6 years ago

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Anonymous Chillicothe, IL

I've looked at several and I even tried one out and it had to what I wanted. I wear the pendant pretty much all the time even in the shower or when I sleep one around the house. It's very handy but if I'm out in the yard or something there is no way for me to talk to anybody unless I'm in the same room as the base. When I accidentally hit it one time, they were right on the money screaming out my name and stuff and even though I was in another room I could hear it. When the power went out in my house a couple weeks ago the alarm went off and that's how I knew my power was out.

6 years ago

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Charlie Cordova, AL

I wasn't able to go shopping or to the grocery store because I was afraid to leave my husband but now I have that peace of mind and I can shop now and enjoy it. He has the necklace he always wears. I would recommend it to anyone who is a caretaker. I have friends who have other systems and they don't have the confidence that I feel about leaving their family. I feel like it is the best. Customer support has always been able to answer my question and just be there when I get them.

6 years ago

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La Verne Richardson, TX

It was for my mother and she used it last Friday night. She was ill and she pushed the button and the operator came on and called the paramedics and myself. Any time the device is pressed either accidentally or on purpose, it's been answered very quickly and the operator is easy to understand and very courteous except when the paramedics got to her house the operator did not explain them how the lock box worked and they were ready to kick in the door.

6 years ago

Reply from Medical Guardian

La Verne, we're happy that your mother was able to make use of our device when she needed it. We hope she is doing well. We are sorry for the confusion that occurred when paramedics were at her door. We would like to look into what occurred here for you. If you are able to provide us with your mother's account information we can look into what happened. Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, as well as the date of her fall, we will look into this particular incident. Thanks again for reaching out!
Wishing you both a great day.

Jan. 15th, 2019

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Anonymous Montgomery, AL

The customer service answered all my questions. The device is easy to wear and it's not a problem to carry it with me. The people are always courteous and helpful. I did have one controversy. I was told that I would get a twenty five dollar gift card for recommending them and they never got around to giving it, but it was fine and they said they would indeed honor that.

6 years ago

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Roy Elysburg, PA

We gave it to my father, but he used it twice when he fell and he was able to contact them. They were able to contact us and I was able to go out and help him. They delivered everything they said they would and the equipment works flawlessly. The set up was very easy. There were no issues with that whatsoever. Since then, I've returned it because my father's passed away but it was very easy to return. Everyone we talked to on the phone was very nice.

6 years ago

Reply from Medical Guardian

Roy, thank you for the review. We're happy that we were able to help out with your father when he's had falls. Wishing you both the best.

Jan. 10th, 2019