Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Robert North Port, FL

I saw it advertised someplace and I bought it. I have been satisfied. It is convenient. I know you are supposed to do a test, but I don't know how often and nobody has called me on it. They charged me for a warranty and something else I didn't authorize, they just went to the account and took the money, but when i called they did credit the money back to me. It is expensive.

6 years ago

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Adella McKeesport, PA

I liked the price and the courtesy of the representative that we spoke to with our questions. They are good with efficiency and accuracy in answering your questions and supplying us with knowledge. They were always helpful whenever we have called and had questions. It is easy to install and there is good follow through. It is simple enough for my ninety one year old mother to understand and it is comfortable because it is light weight.

6 years ago

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Verified Customer

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Louise Flower Mound, TX

When I was setting up the device and doing checks, I called the number provided and the representative walked me through the whole thing. And then we called another number to check on it to make sure everything was working properly and the representative was wonderful. The guy we talked to when we were doing research were super helpful. He talked with me and my sister and explained everything to both of us individually. He was just really great. He gave us the information we needed without pushing or anything and answered all of our questions.

6 years ago

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John New Orleans, LA

When I called, they would answer all my questions and even when I told them I was still investigating and so forth, they never pressured me to buy anything. The charger works and everything works as described. I think it's a good idea to get at least a twenty four hour battery because then you can strap it on and you can go about your business and leave the house and not worry. When I first got the device you do this testing of calling in and it was a very quick response.

6 years ago

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Verified Customer

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Cheryl

It accidentally went off one night when I was shopping and the person came on right away and asked if I needed help and I said no it was an accident but is really good to have because the fallen several times as a senior before I had the medical guardian and so now I'm more confident since I live alone. I like it because its small and the device is not too large. I like the ability to pay every three months or a year or every month I think it's nice to have the option I pay mine quarterly.

6 years ago

Reply from Medical Guardian

Cheryl, thank you for the review. We are happy to give you greater confidence as you go about your day!

Dec. 17th, 2018

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Anonymous

A friend referred me, and I looked it a couple of others. I called the major one they how with me put on the phone and that was one reason I didn't go with them as soon as I made in query. This one must have called me five times a day for two weeks the whole medical garden didn't do that so I was pleased with that. When I tested it they've responded very quickly.

6 years ago

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Verified Customer

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Elizabeth

Doing my research, it met the that most of my needs to help with safety and protection for my mom so that's why I went with them. They are extremely easy to use, lightweight, durable, water resistant, and blend with her attire so it's easy to keep them on. With the initial receiving of the device and set up, customer service was extremely helpful went over every step of the process with me and reassured that everything was in working order and such.

6 years ago

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Helen

I know that they are there when I need him and I know I get feedback if I need help. I know that if call them or push my buttons they were answer me. I know if I fall on the outside of my house it's still working and I could call them from my cell phone and still get them. It works pretty good, I have bumped a couple of times and they have called me. I saw it on a television commercial and my family thought that I did it once since I live alone.

6 years ago

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Miles

My husband and I have never needed to use it but we have checked in for the monthly call in to make sure it's working and it's always working, so far we have not had an emergency. They answer immediately when we have either accidentally hit it or download on the regular check that they like us to do every month. Their responses very speedy and very thorough.

6 years ago

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Earl Fayetteville, NC

When I researched, they were ranked number one on Consumer's so that why I chose it. I trust them, and I want to be involved with them. I've already recommended it to friends. It's an easy device and it works really well. I haven't had any problems with it at all. I've never had to use the other than the test that I haven't had it that long couple months that's it. Every time I requested test of it, they were there to help me. I paid for the whole year and they gave me an extra month because it took a while to get the materials to make.

6 years ago

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John Springfield, MO

They're courteous and on top of things. They got right back to me and they've taken care of everything that I've asked for. I had a little bit of a hard time understanding on their phone connection. I think there are a few little technical problems with the device or speaker because if a person was down the hall they probably couldn't understand what they were saying because there is a little bit of distortion in the speaker. The unit is easy to set up and easy to use.

6 years ago

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Verified Customer

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Betty Scarborough Matthews, NC

Haven't needed this service yet - thank goodness! - but I did accidently hit my bracelet on something and it triggered a call. My phone rang but the number was from Boca Raton, FL, so I assumed it was a robo call and did not answer. Thus, the fire dept and EMTs showed up at my house, surprising me. Wish Medical Guardian had given me the phone numbers - or at least told me where the call would be coming from - so I would have answered it.

6 years ago

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Linda Wichita, KS

It seems like they do care for the customer in particular situations and work with you to the best of their ability. The customer service knows which device will work or may not work for the customer. The salesperson I talked to in the beginning walked through every step and he has us in mind and really put forth effort and making sure that he was selling us exactly what we needed.

6 years ago

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Alice Saint Paul, MN

She's had to use it once and somebody came on line and talked to her and sent an ambulance so it works very smoothly and then they called me right after so I was notified what was going on. Everyone has been on the ball. They kind of goofed up some emails and phone numbers and I ended up having to make a few calls so I was a bit discouraged at first but once I got the system, it was fine and they're always very kind to me. The device should have an external speaker or something in a different room for these old people because unless you're pretty close they can't hear you.

6 years ago

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Jayne Omaha, NE

I installed the device and then not three hours later my mom feel and broke her hip so she used the device to call for an ambulance and it came and she got the help she needed. I got the alert from the customer support. They were very helpful and watching the trouble steps when doing a test. I was notified within five minutes of everything happening. It functions exactly as intended. The set up was very easy and it was quick and painless.

6 years ago

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Donna & Lincoln Lexington, KY

I did have to use it once and it was right after I set it up so I wasn't sure really what to do. I was the one that was ill and my husband didn't know much about it. So I tried to call and the ambulance showed up and I was so glad to see that. I got an immediate response. I had one of the pendants that they sent that did not work and the customer support was very kind and helpful and I got it very quickly. Unfortunately I went to the hospital and didn't send the old one back right away because I wasn't at home. But no one bugged me about it and I appreciated that.

6 years ago

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Betty East Wenatchee, WA

When I was setting it up, everybody from beginning to end was so helpful and walked me through everything and was very patient and very kind. Overall it was a good experience. The customer service has always been very informative. They've been very nice and very quick to respond. I like that the device is very simple and easy. They don't trigger false alarms. You actually have to push it but it's not very hard to push it.

6 years ago

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Irene Higginsville, MO

I talked to the sales guy and he was willing to work with us for whatever we needed. We have had issues just trying to get it set up and going and everybody was extremely helpful and we got call backs and feedback and everything was immediately there. They were very helpful. It has really good range. It has the break away necklace so if they fall and catches on something it's not going to choke them.

6 years ago

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James Lenexa, KS

The button was pressed and 5 EMTs were in my living room shining flashlights and I was very impressed that they had found by GPS because we had just moved from California to Kansas and I had not loaded Medical Guardian and told them where we were at. Customer service always answers and would be very courteous. I think it's very good that it can be recharged overnight and that they can talk to the person that presses the button and they can find out what's wrong.

6 years ago

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Anonymous Fairfield, CA

It's very comfortable but seems gaudy. It's very noticeable, but that's good because it reminds me to be careful. I've had a good response from everybody I've dealt with. They only complaint I have is those idiots they hired. They don't speak English well and they call anywhere after 6:30 in the morning to try to get me to sign up even though I'm already a member. If it wasn't for them, everything would be perfect.

6 years ago

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Jackie Estero, FL

I'm not a techie and it was hard for me to get it connected, I wasn't sure if I had even made the right connection. But, one of your workers helped me with the whole process of connecting it. I had to use it once when I didn't have it on me, I had to yell to the main station and it was difficult for him to hear me because the T.V was on. But, he was finally able to hear me and called my husband and the Fire Department and they got here at the same time, he did great.

6 years ago

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Anonymous

When I fell on financially hard times, I called and said I wouldn't be able to make my payments. They allowed me to make a lesser payment the following month and then adjusted everything. As for the device, I like the bracelet the best. I don't like things hanging around my neck. I like the price and being able to choose other accessories and where you can put it.

6 years ago

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Steven

It works really well and doesn't get in the way. Although, I did once inadvertently hit the button and didn't hear it because my vacuum was on and next thing I see is the Fire Department outside of my window arriving with the Paramedics. I've called in a couple of times to test it and I always get a quick response, and that experience showed me they really do what they say they'll do.

6 years ago

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Patricia

The price is reasonable, and the response is quick. All I had to do was push the button and talk into it. It took about 45 minutes and I'm on the west coast, so I figured that was really within reason. I wish I could talk into the necklace but I can't, so I have to keep the other one around with me all the time. But, I believe they saved my life that day.

6 years ago

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Vicki D Spring Hill, FL

It seems a little sensitive, there was one day where I was wearing it around my neck and it kept hitting the table. It must have hit 3 or 4 times within an hour. But, even though it was accidental, the people were very kind and helpful and professional. It's a wonderful device, but it's a little more expensive than a couple of the other choices.

6 years ago

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Kathi Grand Rapids, MI

Excellent customer service. After our first call for information I asked for a call back, and they were very prompt with the arranged time. Upon receiving the device they were very helpful and stayed on the phone we were comfortable. The few times the trip activation occurred they were prompt to call and very nice. Once I called them and accidentally hung up on them, they called me back immediately. Overall the customer service is outstanding. We had a medical device from another company for years and have had more positive interactions with Guardian in 1 month

6 years ago

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Ronald

We got Medical Guardian for my father, and they have really great reviews and feedback from other customers. We tested the device when we got it and the test was very positive. My father feels happy with it. Customer service is very excellent because they're helpful and responsive. They sent the kit very quickly and I've had nothing but positive experiences with customer support. The device is simple and effective. I like that it's water resisitant, because then my father can take a bath with it on his wrist.

6 years ago

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Linda Buchanan

All the folks at Medical Guardian are so nice ! From the person I spoke to in order to purchase and the people I work with to activate the system and also monthly tests. Luckily I haven't had to use it for an emergency, but I feel so much safer since I live alone. Now I know I can get immediate medical help if needed. If you are looking for a medical alert system, go with Medical Guardian for sure!

6 years ago

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John

When we originally ordered this for my father he ended up in the hospital. I called and asked if I could suspended the service until he got home and they said yes, they put in suspension because we hadn't even taken it out of the box yet so they put it in suspension for thirty days and told me to call back. In that thirty day period someone else from the company continued to call my mom to say "you didn't set up your medical guardian". That was a little bit of frustration to my mom don't understand. I felt like there was a little bit of a lack of communication or something between the departments.

6 years ago

Reply from Medical Guardian

John, thanks for the feedback. You raise valid concerns about how this situation was handled after your father was hospitalized and we would like to research this situation more fully. Would you help us in locating your father's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we can look into his case more thoroughly to investigate what occurred here. Have a great weekend!

Jul. 20th, 2018

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Raymond

Anytime you call them they've been very pleasant very helpful the couple of times and I've been with my dad to do a test of the system they've also been very very kind and very helpful. I was going to be out of town for a week and I just called them in and switch to contact information which was very easy and then when I got back just you know called him back and they switched it back so with no hassle so that was that was good to know

6 years ago

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Charlotte Cavinee Howard, OH

We hit the button on accident and the fire department came rushing into our house. When I called them to tell them my needs, they were very thorough and answered all the questions. The equipment came within like 5-7 days, and it was easy to install. They confirmed it was set-up correctly and did a test. It has large numbers to see all the needed information. It's more than affordable and can be cancelled at any time.

6 years ago

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Joan Ninham Bowler, WI

My wife fell in the bathroom and the walker was right next to the door so we couldn't get in. We called the EMT squad and they couldn't think of a way to get in, so they called the fire department and they came with their equipment. They had a nurse and a CNA help me take her to the E.R and from there she went to a nursing home. They came quickly to deal with the situation and resolve the problem.

6 years ago

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Sallie New Tulsa, OK

They were very straightforward, most places we talked to wanted a lot of information before telling us anything. Here, they just said "absolutely, here's our quote, here's how it works" very straightforward, which inspired a lot of confidence. Their customer service is fantastic, they're attentive and polite. The device itself is waterproof, discrete, and very functional.

6 years ago

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Charles Gardner

I was really thrilled that they sent a lot box for the door so that we can have a key. My husband just wears it whenever I'm not home with him. The interactive capability in the GPS really impressed me. The gentlemen that assisted me when we were getting the service was very knowledgeable and he was not pushy, he did an excellent job of describing the different types of devices and types of service packages that were available.

6 years ago

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Satisfied User

I try to check in monthly, and I've always been answered. Also, I once must have accidentally pushed the monitor button (I carry it in my billfold when I'm away from home), and the police found me at a meeting.. The one drawback, which I didn't realize when i ordered, is that I have to have both the wrist band and the monitor with me when I'm away from home.

7 years ago

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Muriel Pike

I read about Medical Guardian and I thought I'd give it a try, so far it's been fine. I haven't had to use it, but I do call it once in a while to make sure everything is working. I did think the response time took a bit long. I do enjoy the watch, it's very comfortable. I'm just glad I haven't had any emergencies, but it's nice to know that by just pressing this button you can get the help you need.

7 years ago

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John Hughes

I looked it up on the internet and it had everything I wanted as oppose to other companies. When there was an emergency, my husband called Medical Guardian and they sent an ambulance right over and also contacted my sons. So everything was so immediate. They did an excellent job and they were there when we needed them. They're very responsive and I'm happy with the service.

7 years ago

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Marion Bell

Through checking the different features this device had and the high ratings, I've decided to get Medical Guardian. If I were to fall, all I have to do is push this button and right away I get the help I need. Fortunately I've never used it, but I do know from accidental uses that they respond very quickly and it even detects when I've had a fall in the case that I can't press it. It is a bit sensitive, hope they fix it.

7 years ago

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Barbara Lewis

I saw an advertisement and I realized that I was getting to the point of my life that I needed something similar to what I saw. So far I've been satisfied with my device unit. I had an incident where I fell at the end of my driveway and I couldn't get to my phone. So I used my button and I was very pleased with the response time. I do appreciate the immediate response that I receive.

7 years ago

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Andranik Sinanian

My father who is now ninety two years old kept falling down, so we decided he should have something in case anything more dangerous were to occur. Medical Guardian's response time is quick. The only problem I had is that my device fell into pieces. We called and asked if it could be replace, since we didn't have insurance for it, it costed around three hundred and fifty dollars! Other than that issue, it's great to have.

7 years ago

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S.M

Everything was included in our conversation with a representative for medical guardian. What kind of services they offer, the price and different packages. Just the feeling of speaking with someone who really knows what they're talking about, it's the best. We've never used it yet, but they're very timely and follow through. They're a very professional company that meets all of our needs.

7 years ago

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Martha Bean

We got more information regarding it in the mail. We were trying to decide which medical device would be best for me since I had back surgery and I was falling a lot. When there was an incident where I fell, medical guardian was able to send help to me and put me back on my wheelchair. They're always there whenever I need their help and the staff calls me immediately, they're very courteous.

7 years ago

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William Whitehurst

I decided to go with Medical Guardian because of what services they offered and everything I needed for a wristband. Like having someone alert my husband in case something happens. They also gave me a lock box so help can get inside in case of an emergency. I've accidentally pressed it before and the police came out here as well as the EMS. It's very convenient to have and very helpful.

7 years ago

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Delores A Riley

A friend recommended Medical Guardian to me. The reason I had to get a device like medical Guardian is that I had multiple surgeries on my back and hip. I wanted something just in case I might have an accident. I wanted protection and peace of mind. I decided to just call and get more information regarding it and everything went smoothly and connected well.

7 years ago

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Louise Hawkins

Both of my daughters decided that Medical Guardian would work best for me after doing an extensive research on medical devices. I appreciate the fact that I can take the device with me wherever I go I've been fortunate enough to have not used it, but I have accidentally set it off. The staff checks up on me and makes sure everything is alright and working. They've just been very helpful and I always appreciate them.

7 years ago

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Geree Mikovic

I saw it on television and my husband has just recently passed away, so I needed something to feel secure. I had to use it when I had an incident and fell. Medical Guardian called my family and an ambulance. They responded quickly and stayed with me the whole time. They helped through it since I was in so much pain and couldn't get up. I was never alone which is the most important part.

7 years ago

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Lori Brogan Newburgh, NY

After I had two major back surgeries, I felt that I the need to have something at home just in case I fall. I haven't use it yet and I don't really like the necklace, it's far too big on me. I'd like it if they could find a different design for the bracelet that work better for me. I have a small wrist which so it probably looks unflattering on me. I have only pressed it a couple of times by accident and their response time was usually within 5 seconds. Their customer service are friendly, knowledgeable, and helpful.

7 years ago

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Mary Lusk

I read online and spoke to one of Medical Guardian's representatives. I felt like that was the best choice. My mother is the one who wears it. It makes me feel a lot better knowing that she has it since she lives alone. She hasn't had to use it and that she can wear when she's in the house or when she goes outside. It gives me confidence knowing that she has something that is easy for her to use.

7 years ago

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James Anderson

I investigated all others and this one seemed to be the better one out of all the others. We fortunately haven't used it yet, but we do check it once in a while. We check that the system is still working and I usually get a response within thirty seconds. They answer any questions that I may have. I especially like the GPS unit since it makes everything easier.

7 years ago

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Martha Karvetz Cedar City, UT

The information we received regarding Medical Guardian and the research we did on our own was what made us decide to go with them. My wife who is suffering from dementia is sometimes alone because of my work, so I wanted her to having something she had immediate access too. We had a great package which included the lock box so no one has to tear down our door in case she needs help. Overall we're both very satisfied with it.

7 years ago