Medical Guardian
8.4
Overall Score
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Verified Customer
Review Source
Anonymous Hardeeville, SC
Quite frankly what convinced me was that they included the lock box and that their pricing was competitive. I like that they let me put a couple of names down in my emergency contact list. It actually works very well and they contact the people on the list if I happen to need assistance. Everything went perfectly when I had to call for an ambulance using the main station. My sons got messages immediately after I pushed the button. There was also one time when the alert went out when it wasn't a medical alert or an emergency of any kind, but we got that figured out. It worked when I needed it. I'm completely comfortable with my decision of going with them.
6 years ago
Verified Customer
Review Source
W.L. Monroe City, MO
My daughter is a nurse and she researched different things and read a lot about these services. In the end she chose Medical Guardian for me and I've chosen to stick by her idea. I'm comfortable using the button. It's a little bit heavy but I've been able to keep it from dangling under my clothes by keeping it in my bra. I do wish the button was a little smaller, but otherwise it's great. I know that when I press the button, even if it's by accident, I'll get someone to help me right away. One time I realized I wasn't wearing it and that it had fallen off of my clothes. I didn't see it at all so I called because I was very scared of losing it. They were able to tell me where it was and in a little less than 5 minutes I was able to find it.
6 years ago
Verified Customer
Review Source
Irene Wilkins Fountaintown, IN
My granddaughter and grandson got together and looked over all the services out there. Together we decided we liked Medical Guardian better, so we got it. We ordered it after I broke my hip. I was in the hospital for six weeks and we got it all set up and ready so it'd be there when I got back home. I haven't had to use it, but there's times when I've pressed the button without knowing and they've answered right away. Actually, I used to wear it to bed but I don't do that anymore since I've hit the button in the middle of the night and gotten scared when they call. Now I lay it besides my bed, but I know that they're right on top of things if I need them. I haven't had any problems with it.
6 years ago
Verified Customer
Review Source
Bette Desrosiers Versailles, KY
We called several times and, quite honestly, it all came down to the customer service we received then. Of course, we also checked around and looked at the reviews before getting it for my mother. It has been easy to check the button to make sure that it's all working. There have been a couple of occasions when we did need it and we got the exact response that we expected to get. They're very responsive and respectful. It has definitely lived up to the promises they made and expectations that we had. We'd like the button to be a little bit more attractive since it's something that my mother needs to wear all the time. That'd make it a little easier to wear.
6 years ago
Verified Customer
Review Source
Anonymous Newman, IL
It works, for one thing. I had one before from another company, and it sounded real good, except it didn't work very well. I had to shop around after that. I found this one, and it does work, which was the main reason for choosing it. We've tested it a couple times just to be sure it was working. It's supposed to work anywhere, and anywhere we ever tested it, it does work. As long as you have cellular service, it will work, so it's fine. It does what it's supposed to do. It's not cheap, but they are very trustworthy; I have no reason to think they're not. We've been on the phone with them, and they're always as friendly and knowledgeable and know what they're talking about, so we never had any problems.
6 years ago
Verified Customer
Review Source
J.D. Henderson, NV
My husband died and I live alone, and that's why I got the device, but I have not had to use it yet. I had done research and I decided that it was the best one for me, providing the best service. Every time that I have had any dealings with them, they answer your questions and they're easy to deal with. My only complaint is that nobody ever calls to check on you. When my mother had a device I remember they called once a month just to check in, and nobody ever calls to check in. Also, the device is too large. I was wondering if they have a wrist device instead of the one that goes around your neck.
6 years ago
Reply from Medical Guardian
Thank you for the review. We are always looking for new ways to interact with our customers and will keep your feedback about check-ups in mind going forward. Many of our devices do have wristbands, but it depends on what unit your husband has. We can look into his situation further if you can provide some information to locate his account. If you can provide his full name, address and phone number we will reach back out. Any information provided will only be shared with Medical Guardian and will not be posted externally. Thanks again for the review and have a lovely day!
Mar. 9th, 2018
Verified Customer
Review Source
Mary Sue Leeds, AL
It met the criteria for what I was looking for so I got it for my mother. When I first purchased it, the young man that I talked to was very thorough and he answered all my questions. He went through the pricing with us and everything. My mother is following all the instructions that came on the packet that they gave us. The information there was very thorough and easy to understand. She has told me that when she puts the necklace around her neck it feels very heavy, especially since she's a tiny person. I've tried to encourage her to wear it around her waist, but she insists on putting it around her neck. I'd like it if she had something that was a bit more lightweight. Otherwise, she's very happy with it. They've done exactly what they told me they would do and I've had no problems with them. There was one time when she was out shopping and she pressed the button. They went to her home immediately to try and find her but since she wasn't there they called me and kept on looking for her. They were very thorough in finding her. I've been very pleased working with them. The service is expensive, I'm paying about $60 a month, but it's worth every penny if it helps protect my mother.
6 years ago
Verified Customer
Review Source
Judy Pierce Climax, NC
I had a different one and I was not satisfied. My doctor got on the computer and entered the information to have everybody call me, and Medical Guardian was one of the first ones that I talked to. The young lady that I spoke with was so nice and knowledgeable. Every question that I had she answered very nicely. She was just always so polite and she brought up things that I had not thought of. Their support has always been there when I needed it. They call just so you know how your equipment is doing, and to check on you. I had to use it one time when I fell over and I hit my head. I was bleeding pretty badly. I was conscious and knew where my phone was, but I had the Medical Guardian on me, which was much better. I asked the operator if she would call my son and daughter-in-law, to come over from close by, to see if we needed an ambulance or not. We stayed on the line and they came over. They looked at it and they told her that I needed to get to the hospital, and they got everything here quickly. The device itself it is very user-friendly. The pendant is very easy; just wearing a neck strap on your neck, that's no problem at all. I have the one you wear on your arm and that was my favorite. I had to replace one, though. One of them just came apart by itself at one point, but when I called, they said that's no problem; we'll just send you a new one, and it'll be in the mail in three days. You can't beat customer service like that. I like their device, I like their customer service, and I am satisfied. I am not going to change.
6 years ago
Verified Customer
Review Source
John Yarling Sun City West, AZ
I researched all of them, and it seemed like this was the best. There were more positive reviews about this company than the other ones, plus the price wasn't that bad, and I could cancel after three months if I had needed to. I'm sure it probably resembles all the other companies, but it seems efficient. I talked to the person that signed me up and he answered all my questions right there. Since then I haven't had a need to utilize customer service. I've had no problems. I can wear that device in the shower. If I go out, all I have to remember is to take that little transmitter with me and that's it. People keep asking me what time is it when they see the thing on my wrist. If somebody asked me, I'd recommend it, because I don't see any problems with it.
6 years ago
Verified Customer
Review Source
Yvonne Davis Carrollton, GA
My daughter bought it for me, and if I knew someone that needed it, I would recommend what I got. I accidentally hit it once, and they're right on the money. I was out in the yard and I got a fire ant on my leg. A cop car came up. The officer wanted to know if I needed an ambulance. I said "No, I didn't push anything," and he said "Yeah, you did." I must have hit my bracelet with the electrical cord or something but didn't know it. But they were sending up help! I was happy with their service. If I had been in trouble I'd have appreciated it. They were there even when I even touched it and didn't mean to. They're very alert. I depend on it, and I wear it most of the time.
6 years ago
Verified Customer
Review Source
Leo Laforge Diamond Bar, CA
We found it at Costco and decided to get it for my parents. For a while, every time my mom leaned on the table the thing would go off. I called their 800 number and the guy gave me different things to try and fix the problem. In the end we just had to make the cord on the necklace shorter so it wouldn't dangle when she put it in her shirt. They've used it several times since getting it, usually they fall in the house and press the button to get help. Their response is always very quick and they've been helpful. We also love the fact tat when they call my parents can choose to either call us or call the paramedics. The button is very easy to use and it charges quickly. Whenever we have questions they answer them.
6 years ago
Verified Customer
Review Source
Barbara Goodwin
After I fell, my daughters looked things up on the internet, found the best company out there, and got it for me. I had to use it about two days after Christmas, on the 27 of December. I fell backwards when I was going into my house, I just lost my balance and went down. It was really cold out, 5 degrees below zero, and I didn't know what I was going to do. Thank god I had my medical alert with me, so I grabbed it and pushed the button. I also happened to have my cellphone on my pocket and used it to call my daughter. She called the fire department too and they told her that they were on their way already. If I hadn't had those two things I would've died, no one would've come to check in on me. It saved my life. I think that every elderly person that lives on their own should get one. Even if you have another person in the house with you, they're not always available to help you. It's worth it, there's no way to put a price on your life. I don't mind paying what I'm paying to have it.
6 years ago
Verified Customer
Review Source
Davis M. Coldspring, TX
The features, especially the GPS one, were an important part of my decision. From what I looked at, all of their features were excellent, so I picked them. I realize that there are other folk out there that also offer that, but I've been very happy with Medical Guardian. I like everything about it so far. Generally speaking, I make sure to wear it most of the time while I'm out and about and sometimes when I'm at home. Thus far their customer support has been good. I've gotten a great deal of support from them since the set up and they have been very responsive. It's not cheap though. I mean, I paid for a full year and I wish I had gotten some kind of discount on it since I'm a disabled vet, but anyway.
6 years ago
Verified Customer
Review Source
Ruth Riedel
I got it since it allowed my mom to be independent and go out of the house on her own. She is able to go and be part of the community and still have some security if something were to happen. She has not had to use it, thank god. On a regular day she either goes to the grocery store or just stays at home to work in the yard or something. She wears the necklace but it's just very large. She's afraid that if other people see her wearing it they'd think she's handicapped and that's a problem for her. If she could have something smaller that was not as obvious, I think everything would be perfect. Right now I'm thinking about getting her to wear the watch, but it might still be a problem. Still, I think it's a fabulous device. They have been very helpful. They called us when they were setting things up in her home and were very patient and just excellent.
6 years ago
Verified Customer
Review Source
Barbara Branch Fishers, IN
I picked them for my mother since I liked that it was based in the United States. That way they had English speaking people that we could understand easily. My mother doesn't really wear it much when she's around the house. When she walks outside to get the mail or something she takes it with her. She has fallen before while going for the mail so we're glad she does that. Though She finds it very difficult to carry the thing with her. She doesn't like wearing it around her neck since it bumps against her chest. When she tried just holding it, she accidentally set it off. If there was a way for her to have it in her pocket without it going off, that'd make it easier for her to carry it. They do seem to be readily available all the time.
6 years ago
Verified Customer
Review Source
Ellen Ferrell Upland, CA
I liked the pictures that I provided so I decided to go ahead and get it since I live on my own. The button is comfortable to wear, plus you have a station that you can use to speak to a live person in case you need to talk to someone. I've never placed a call or done a test run without getting a very polite and helpful person on the other side of the line. They're always very concerned about me. Honestly, I haven't had to use it, but it's a big comfort to have it with me. I know that if I need help, I'll be able to get it. If I'm away from my house and something were to happen to me, the GPS locator can find me.
6 years ago
Verified Customer
Review Source
Elaine Schiavone
I looked them up on the internet to see see if they were good. Since they were more highly rated than a lot of the other more expensive companies, I just went with Medical Guardian. They're always very courteous, nice, and polite. They try their best to help you out as much as possible. I have a problem with the necklace, it just goes off really easily. One time I was leaning on a counter while I was out shopping and the button notified them that I needed help when I didn't. That happens often and sometimes I can stop the alarm but some other times I can't do that. I'd rather have something that I can wear on my wrist so that it won't get in the way. Either that or shorten the neck cord, but I haven't been able to figure out how to do that. When I change the length, it always ends up going back to the same length it was before.
6 years ago
Reply from Medical Guardian
Elaine, we're happy that your overall experience with Medical Guardian has been positive. We will have a member of our Customer Care team reach out to discuss the concerns you mentioned with your unit to see if we can help resolve those issues for you with regards to false alarms and the neck cord. Thanks for the review!
Mar. 5th, 2018
Verified Customer
Review Source
Anonymous Virginia Beach, VA
Last summer I had a fainting episode and my family started nagging me so I would get something of this nature. Since a friend had this system I decided to go with it. The button is easy to use but I really don't use it. I have taken it with me occasionally if I'm going out in the car. Still, they've responded whenever I call with the button to check in with them. Sometimes it surprises me that it takes them a few minutes to respond after I push it. Though when it comes to my interaction with them, things have been satisfactory. At the time I took the annual payment in order to get a discount, but I imagine their price is about the same as other companies.
6 years ago
Verified Customer
Review Source
I.S. Bossier City, LA
I called around and since they had a reasonable pricing I got it for my elderly grandfather. It has been very useful since most of our family members are out of state. We had a couple of different options for what to give him. They have a wristband or a necklace and he wears whichever is more comfortable. They're both waterproof as well, so he doesn't have to take it off at all, which is great. The button is easy to use and they're very efficient. We don't have to contact them a million times just to make sure that they're doing their part. It has helped us on numerous occasions when he either fell or didn't feel well. Whenever there's an alert, they've notified me right away and send medical help his way almost immediately. They also call me when they've arrived at his home.
6 years ago
Verified Customer
Review Source
Anonymous Forest Lake, MN
I did a lot of research and from all of them Medical Guardian was the best fit for me, especially since it works almost like a cellphone. Luckily I haven' had to use it, but I have a rheumatoid arthritis and have taken a couple of falls where I couldn't get back up on my own. There's always a chance that I'll fall again, and since my husband passed it's best for me to have this. The button is small enough to carry it comfortably, though I usually have the one that looks like a mini cellphone with me. I can take that anywhere I want and as long as I'm within a 640 ft range from it they'll be able to hear me if I hit the button. The price is good. It's like $39 a month and even if I don't use it much I'm grateful to have it if something happens.
6 years ago
Verified Customer
Review Source
Carol Riddle Phoenix, AZ
At the time I just needed to have a medical alert system very badly. They were really the only service that I had information so I got it. It makes me feel very secure, I wear it all the time, except during the night that is. Usually I tie it to my walker, which is right next to me bed, so it's close to me all the time. They've saved my life twice already. On one occasion I had blood clogs in my lungs and knee. I fell on the floor and I couldn't breath well. I called them and they came here in a reasonable amount of time. They took me to the hospital and we got there in no time. The people that came were very knowledgeable and proficient. I wouldn't have made it if I hadn't had it. It really saved my life.
6 years ago
Verified Customer
Review Source
Kathryn Hiebert Kapaa, HI
I picked them for my mother in law because of the coverage they have. She travels all the time to see her daughters and sons, so we really needed something that would be available no matter where she was. Be it the Midwest, Florida, Hawaii, or Alaska, we needed one unit that would work everywhere. We haven't had to use it but we haven't run into any glitches or problems with the system. When I've called them about different things, or when I just want to check in with them every month, they're always very helpful and pleasant. It is kind of expensive, but the comfort and security that we get with it is good.
6 years ago
Verified Customer
Review Source
K.M. North Fort Myers, FL
We saw it on television, that was what hooked us. We got it mostly for my wife on account of how much she falls. She's totally blind and, if anything were to happen to me or to her, the GPS thing can pinpoint where we are and we can get help at any time. It's with us all the time, 24/7, and we've had no problems with it. When we have to call them, everybody has been very supportive. We've never had to use it and we're actually quite happy about that. I do think they're very trustworthy. Anytime we've tested it, it has worked alright. There's always somebody on the line right away and they ask you if there's a problem or if it's just a test. It's a good thing to have. I don't think you can put a value on it since it's like a lifeline for us.
6 years ago
Verified Customer
Review Source
Dorothy Blodgett Tacoma, WA
I got something in the mail from them at the right time. Back then I was often alone at home, so when I got their thing in the mail I filled up the information and send it their way. When my son came back I told him about it and he agreed that it was a good idea so, whenever they reached out to us, we completed the sign up and got it. There was one time I had to use it when I fell outside. I couldn't really set off the alarm since the button was out of reach from the base, but I was able to get a little boy to help me out. He was walking by and I called him and gave him my button, told him to go in and just push it to get me some help. Within 10 minutes, they sent out the firefighters and they helped me out. They were here immediately. They are very reliable.
6 years ago
Verified Customer
Review Source
Darlene Morris Lady Lake, FL
At the time I had a different service that would only work within my house. After reading their brochure I thought that if I was going to spend as much money as I was spending, I might as well get something that could go further than my home. That's why I decided to try them. I wear it around my neck all the time, but I'd like it to have a chain or something like that for the necklace instead of the black cord. It's not very attractive. I can take it with me wherever I go. If I go visit my daughters I can just notify them and plug the little receptor at their place. I can use it anywhere inside the United States and it'll work, it'll notify someone if I need help. Sometimes I forget to take the monitor with me whenever I go out though. I've been trying to get better about that lately but I guess that's the one thing I don't like about it. I haven't had any reason to call them. Though one time, after the electricity in my place went out, I wanted to ask some things about that. I called them with the button and they gave me a service number that I could call since it wasn't really an emergency. When I called them, they answered my questions and things were alright. I'm satisfied with it all.
6 years ago
Verified Customer
Review Source
Richard Kleinberg Mesa, AZ
I looked online and considered their reputation and all the feedback they had from consumer supports and such. I also looked at how easy the product was to use and how fast their response was before getting it. So far it has worked out great for me. They are always responsive and courteous. There was a time that I slip in the tub and it was difficult for me to get back up. I used Medical Guardian and fortunately they didn't have to send the emergency services my way, my wife was there and was able to help me up. The button is easy to use, though I wish that the battery would last longer so I wouldn't have to charge it as often.
6 years ago
Verified Customer
Review Source
Margaret Goodman Silver Spring, MD
My daughter picked it out while I was in the hospital. If I remember well, she said she picked them because they had a one time price instead of a monthly one. I actually took the button to the jeweler and had a permanent clip put on it. I also bought a nicer silver chain for it. It's a little irritating to wear sometimes, but it's better than anything. It works well in the shower. I've never had to use it for an emergency, but I wear it all the time and test it once a month. They've always been responsive when I do that. The only thing I have a bit of a problem with is the thing that hangs on the door with the extra key inside. It's kind of big and it bangs against the door every time I shut it. I think they could come up with a better design for it. Still, I'm happy with it.
6 years ago
Verified Customer
Review Source
John Mccabe Kulpmont, PA
We wanted to go with a company that was located as close to our home as possible, so we ended up going with Medical Guardian for my 90 year old uncle. When we signed up they were able to answer every question that we had and were very professional about it. They even offered us two months for free and the price felt reasonable. The medical device itself is fine. My uncle seems to be happy using the wrist band and he likes that he can wear the neck piece in the shower. We have the base located around the center of his place so it's easy for him to hear it whenever he does the checks and stuff. I feel like it's a good system. We've had a problem just this week though. We tried to call them since we needed help, but it took forever for us to get through to them. Their website has also been down since we started the program, so even if we tried to go through their website to look for solutions we wouldn't be able to do it.
6 years ago
Reply from Medical Guardian
Thank you for reaching out. We're happy that your uncle's overall experience has been a positive one. Looking at your uncle's account, it appears we were able to resolve his concerns after this review was written. If you have a need for any additional assistance, please feel free to reply directly to this message and we will reach back out. Have a great day!
Mar. 1st, 2018
Verified Customer
Review Source
Anonymous Danville, KY
I read up on it and since it had good reviews I went with it. My mother was ill and I needed something for her that would be there if she needed help. I've had to change my mom's address several times, but they've always changed everything for me very promptly and gotten the right information. That way I don't have to worry about the ambulance going to the wrong address. Luckily she hasn't had to use it so far. I do check on it monthly to make sure things work and they always respond within seconds of me calling. There has always been an operator available that comes over in the monitor to ask us if there's any problems. I feel confident with it.
6 years ago
Verified Customer
Review Source
Sara Burrow Montgomery, AL
I did some research on the web and decided to get it for my mother in law. I had to call them about the device a while ago, mainly because my mother in law would not wear the necklace. They sent me a new product, one that can go in the shower with her and that she can use to speak with them. I really like it. It's there for her and she doesn't need to wear the lanyard if she doesn't want to. We just tested it and everything is good, the device hooks up well and it's reliable. They worked with me on the financing part of things. They gave me a better deal for it since I paid for a whole year instead of paying monthly. I was able to put it on a credit card and it just saved me money.
6 years ago
Verified Customer
Review Source
Elaine B Santa Monica, CA
They had a lot of choices for the button and, since they also had the lock box, I just went with it. I haven't had to use it, but I feel much better having it on me, particularly when I'm walking around town by myself. I'm not too happy with the wristband since it keeps popping open. I'd like them to figure something out with the design or something so that it wouldn't happen. Maybe if they had something that would go through and snap it shut or something. That would also be nice to keep it from slipping around. I'd also like to be able to choose the size of the band so that it actually fits my wrist the right way. Still, I'm quite satisfied with it.
6 years ago
Reply from Medical Guardian
Elaine, thank you for the review. With regards to the wristband for your device, you are free to change that out if you so choose. We have had customer's get new wristbands that fit our products at watch repair shops. We're happy you are satisfied with your unit overall. Have a great day!
Feb. 28th, 2018
Verified Customer
Review Source
Anonymous Tulsa, OK
My daughter played a big part in me getting it since I live alone. She checked different companies first and then picked one out for me. I keep the button right by my bed and I feel comfortable with it. One time, in the middle of the night, it seemed like someone was trying to get into my house through the back door. I used the button to call them and their response was immediate. They sent two people out to check my backyard and the fence around my house to make sure nobody was out there. After that, they came to my door too let me know that everything was ok. They're really quick, precise, and very easy to understand. It's comforting to have it.
6 years ago
Verified Customer
Review Source
Joanne Autry Pioneertown, CA
My daughter worked at Medical Guardian, that was mainly where I knew it from. She was very informative about the product and how it worked, so I just went ahead and bought it for my mother. Everything has gone exactly as my daughter described. Setting everything up was easy and they followed up with us after it was done to make sure things were alright. My mom set it off once and they were real prompt about notifying us about it. She has 3 different devices: the wrist button that' like a watch, the necklace, and a little unit thing. As far as I know, they're super easy to use. She can even take the necklace with her into the shower. She can also be very far from the main unit and still be able to call them. Everything is great as far as I'm concerned. It works perfectly for my mom.
6 years ago
Verified Customer
Review Source
Anonymous
I researched consumer reviews and reports on services like this and picked Medical Guardian for my parents. Actually, my 92 year old father is the one that uses it. Every time I've had to call customer service they've been very helpful and patient with us. Right now the device is acting a bit oddly. My father has actually been getting solicitation calls through the device itself, just like anyone else would through a cellphone or phone. I'm not sure if that's because there's a phone number associated with the button or because of some other reason, but we're trying to figure that out right now...
6 years ago
Reply from Medical Guardian
Thank you for your review. We're happy with you and your father's overall satisfaction with Medical Guardian, but we definitely want to help you with his recent issues! Feel free to reach out so that we can address this concern. If you wish, you can respond directly to this message with some additional information regarding your father's account, (his name, phone #, and address should be sufficient) and we will reach out. Alternatively, you or your father can call in to speak with a member of our Customer Care team at 1-800-313-1191. They are available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST. Be sure to have his device handy if you do call in. Regardless of how you reach out, we look forward to helping him get everything working as it should. Thanks again for the kind words and have a lovely day!
Feb. 23rd, 2018
Verified Customer
Review Source
Denny Squibb Grand Junction, CO
Recently I went through a divorce. Around that time a good friend of mine had a heart attack and that made me think about my own situation. I live alone and even though I'm in good health at my age, I thought I needed to have something to get help if anything happened. After a bit of research I found Medical Guardian and I decided to contact them and got it. I have not had to use it, but I wear it everyday and don't even notice that it's there. I drive a lot to go to work, so take it with me in case I ever need it. I also do my monthly checks and people are always nice. Anytime I had questions, they were always good about helping me and putting my worries at ease. I couldn't ask for anything more from them.
6 years ago
Verified Customer
Review Source
Barry And Urbandale, IA
We've had to use it twice. My husband has had a stroke and he fell in his in his bedroom and I could not hear him because I was at the other end of the house and so he pushed that he was able to reach his necklace and he pushed a button and I heard the intercom then which is in our living room say you know help is on the way and then I ran in there and he was on the floor but had he not had that to push I don't know how long he would lay there. They're just very dependable always there and I'm so happy that we did this and now my husband is in a nursing home and now I wear one of the necklaces that we were given so I don't know if the if I keep both necklaces it's still the same price if I would send one back is it less price or.
6 years ago
Reply from Medical Guardian
Thank you for reaching out. We're happy that we've been able to be there for you and your husband when you needed us. Regarding pricing now that your husband is in a nursing home, we would like to look at your account to help answer your question. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with you and your husband's full names and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great day!
Feb. 26th, 2018
Verified Customer
Review Source
Bobbie Garrett Henderson, NV
I just saw the advertisements on TV and, since I was getting to a point where I needed them, I got it. I have the bracelet, the pendant, and a smaller unit that I can put in my purse. That one I carry with me when I'm away from home. They're all very simple and easy to assemble. I had an episode where my son needed help so I used it to call them. They were on the phone with me right away and stayed on the line. They made sure I was the right person and gave me the best service they could. As a senior citizen on a fixed income, this service is financially easier to pay for and manage. I feel very secure with it.
6 years ago
Verified Customer
Review Source
Laurie Ambler, PA
It was a combination of things that convinced me of getting this for my mother. Anytime I've talked to them they've answered my questions well. The people are also happy to help you run tests with it to make sure that it's all working. Even the salesman wasn't pushy at all, they let me make my own decision and gave me all the information that I needed to make it. The day that my mother fell and broke her arm, she was able to hit the button and call for help. I got a call from Guardian and a few minutes later I got a call from the local police saying that they had taken her to the hospital. I met them there and everything was alright. It worked like a charm and I was really glad that she had it.
6 years ago
Verified Customer
Review Source
Carol Burney
I didn't really decide to get this, my brother did. I researched the top ten medical alert companies for myself. The top two were Medical Guardian and another one I can't remember. I gave my brother the name and information of the two and he chose Medical Guardian. The button is easy to charge and use. I use it all the time when I'm at home. Whenever I go out I make sure that I have it on me in case I don't have my cell phone on me. I sometimes put it under my clothes and the button gets pushed without a warning. They're always good about that when it happens. Whenever I call with questions, they answer them and are very polite. Whenever I've taken a fall, they've been there to help me.
6 years ago
Verified Customer
Review Source
Diane Altman
I did research on a number of companies and looked at all the different options. In the end, Medical Guardian looked like the right company to go with. Most of the times that we've called Medical Guardian have all been by mistake, but they showed us how quick the can respond. The one time we did need them, they were very helpful. My wife had fallen during the night and they dispatched an ambulance to help us get her up and take her to the hospital. They were very responsive, courteous, and followed their protocol. It seems like it works well in different parts of the country and in different areas without any issues.
6 years ago
Verified Customer
Review Source
Barbara Marinoni Peoria, AZ
My daughter who lives in California went through the whole process of getting it and paying for it so I could have it. I guess she just found the one she wanted for me and called me to let me know that I was going to get it. I haven't used it. I have fallen a couple of times since I got it, but I've been able to get up myself so I never had to call them. On top of that, I spent most of the holidays with my daughter in California. While I was there I just assumed the button wouldn't work, so I just didn't use it. When I'm in town I have it on me all the time though. I called one time by mistake and they were very fast in calling me. They asked me if I was alright and I just told them it had been a mistake, they were very kind. I'm sure they will be very alert if something happens. I mean, they were right on it when I pushed the button by mistake, so I know that they'll call me immediately if anything happens. It's a way for someone to keep an eye on me in case something happens, though I wish I didn't have to have it. Hopefully I won't have to use it.
6 years ago
Verified Customer
Review Source
Sheila Gordon Louisville, KY
I investigated several companies and settled on this one as the best one for the family member that needed it, my mother in law. She uses it on a daily basis and really enjoys having it. Customer support has never failed to answer the phone when we call and make sure to send someone when something happens. The button always works. She fell once and was unable to get up while she was home alone. She used the necklace and summoned an ambulance and police officers. Since we had the lock box, they were able to get in without any problems. They helped her get up and checked to make sure she was ok. Fortunately things were fine. They've been a wonderful company to work with. They're always very customer friendly.
6 years ago
Verified Customer
Review Source
Peg Dehaan Holland, MI
There were 3 or 4 different companies that I was looking at when looking for a device for my mother in law. When we called them we just liked the way they answered our questions and they also gave us references of people that were happy with their service. Their price was similar to the other services out there so, in the end, it just came down to a gut feeling. Medical Guardian looked like it had the best customer service, so we got it and paid $500 for the whole year. It has worked out so far. One time my mother in law was on the highway when her car broke down. Since she doesn't have a cellphone, she pressed the button to get help. They called her right away and got her connected to another family member. The button works well, but there's a complication with the design itself. I mean, you have the base unit and the wrist one, and for it to work you have to bring the base unit wherever you go. You have to remember to put it in your pocket or purse and it'd be nice if you didn't have to. It'd be better if it could all be done with just the wrist unit. Still, my mother in law is happy with it and very comfortable, so she'd definitely going to keep it.
6 years ago
Verified Customer
Review Source
William And Colonial Heights, VA
I called 2 or 3 different companies and they were the ones that gave me the best price for the features that I was looking for. That's why I bought it for my parents. They call in periodically to check in with us and have some features that I like a lot, like the keypad so that the emergency crew can get into the house without breaking down the door. My dad used it when he was stranded in the yard and couldn't get help. He pressed the button and they responded right away. Not only did the emergency crew show up, but me, my husband, and my sister were all alerted. We all went over to help him out.
6 years ago
Verified Customer
Review Source
Peggy Cooke Santa Barbara, CA
I didn't actually made the decision to get it. After my husband passed, my grandson was worried about me living alone, so he got it for me. I've never had to use it but it went off once when I was getting my car serviced. I was at the car agency when all of a sudden I heard a voice calling me. I guess I bumped the button and it alerted them about it. I just said that it was a mistake, they made sure I was alright, and things were fine. I don't use it a lot, I just keep it charging by my bed and night and occasionally have it with me during the day. I love the service and I'm happy with it. The only thing is that the button is rather large, it's hard to carry it with me.
6 years ago
Verified Customer
Review Source
Catherine And Discovery Bay, CA
There were several reasons why I ended up picking them. In general I thought that the wrist and the other apparatuses were good, I liked the fact that they could help me if I fell. Besides, they gave you a good price too have it for two people. In general though, it was important to me that if I fell I could have a way to contact someone to help me, that's why I got it. I've accidentally pushed the button a couple of times and I got a call immediately. All I had to do was let them know that it was an accident and the person on the other side was very professional and efficient about it. I was happy with that. The only problem I have with the equipment is that the bracelet device is kind of ugly. I wish that there was some kind of expansion band or something that'd be easier to get on and off. It's just too long right now and if I cut it it's too tight. It's just hard to keep it fastened. Still, I haven't shopped around for something less expensive since I'm just very happy with them.
6 years ago
Verified Customer
Review Source
Patty Champion Binghamton, NY
I looked at all of the services out there and this one was the one I ended up picking. I'm retired and I have very bad knees, so I have this on me whenever I have to go down to my basement or when I go out to take the garbage out. Thankfully I haven't had to use it yet. Every time I've called to test the button they're right there and are very pleasant. The button hangs around my neck and a lot of times I worry that it is going to get pressed when I lean against the washing machine or something. That's why I prefer using the wrist one. Right now my contract is up for renewal and I'm questioning whether or not I should go with them again, it's just very expensive for me.
6 years ago
Verified Customer
Review Source
Dianne Agnew Plattsburgh, NY
I'm elderly and live alone, so I figured I needed to have something in case I needed it. I've actually fallen downstairs before and I wish I had had the device then. Fortunately I have not had to use it yet, but having it gives me security. There was a bit of a problem when I first got it but they called me and we figured things out. They got everything back up and working right away. The support that I've gotten has been very good. Whenever I call with a question they're more than happy to answer me and help me out with any problem. I have been more than satisfied with it. Though...I'm not sure if I can take the monitor out with me or if it's all just for the house.
6 years ago
Reply from Medical Guardian
Dianne, thank you for the great review. We're happy that you're satisfied with your Classic Guardian. The Classic Guardian offers protection both in and around the home, up to 1300 feet away from your base station. We do offer devices that will cover you both in the home and on the go. If you are interested in hearing about one of our mobile units, feel free to reply directly to this message. Alternatively, you can call in to speak with a member of our Customer Care team at 1-800-313-1191. They are available Monday-Friday, 9AM-9PM EST and Saturday-Sunday, 9AM-5PM EST. Thanks again for reaching out and have a great day!
Feb. 26th, 2018
Verified Customer
Review Source
Anthony Rampulla Columbia, MD
My family did all the work of researching and looking around until they decided that Medical Guardian was the best way to go. I wear the pendant and make sure that the unit is charged up all the time. Whenever I go out of the house, I take both of them with me. I'm very pleased with it. I hope I don't have to use it, but if I do I feel confident in that I'll get a quick response from them. About a week ago I actually pushed the button on the charger accidentally and they called me immediately to see if there was an emergency. It's good and does what it's supposed to do. There's no way to measure just how valuable this is. I came close to dying a couple of years ago because I didn't have a way to contact help. With this, my family doesn't have to worry about me having another heart attack.
6 years ago
Verified Customer
Review Source
Anonymous Manlius, NY
I checked several companies before going with Medical Guardian. It had the features that we needed, including a button that my dad could wear in the shower and a lock box so that emergency services could come in to help him. That, plus the availability of the system and the price convinced us of getting it. The device is working alright. We've had to use it twice so far. On both occasions he fell and couldn't get a hold of me, even though I live on the floor above him. He used the button on his neck to call for help and somebody called him immediately. On one of those occasions I was out of town, so they went ahead and sent somebody out there to take care of the situation. On the other occasion, since I was there I was able to just go over and help him up. Both times they did exactly what I pay them to do: they contacted my father or I very quickly and handled the situation in whichever way my father or I asked them to. They were also very calm about it all, there was no panic. It was nice to know that they were right on top of things as soon as something happened. It has given me the ability to leave my home without having to worry about my father.
6 years ago
