Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

Visit Site

The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.5
starstarstarstarstar_half

9,324 Reviews

Review Breakdown

5 star
69%
4 star
19%
3 star
6%
2 star
3%
1 star
4%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar_border
Angeline
June 17th, 2019 Ellis, KS DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Easy to use and it's so nice to have around in case I need it. It makes me feel much better.

Verified Customer

starstarstarstarstar
Sarah
June 17th, 2019 Sinks Grove, WV DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

very happy with the service. I like that is has GPS and is portable so I can take it places with me. It has tested okay. The representative I spoke with was very knowledgeable when I was enquiring about different medical alert systems.

Verified Customer

starstarstarstarstar
Anonymous
June 17th, 2019 Dayton, OH DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I was in my automobile and it accidentally went off and they answered and wanted to come but I said I was fine. They respond quickly. The price is good.

Verified Customer

starstarstarstarstar
Betty
June 17th, 2019 Franklin, TN DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Haven't used it yet, but I tested it out 3 weeks ago and everything was working fine.

Verified Customer

starstarstarstarstar
Christine
June 17th, 2019 DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

They wery patient and dead set on answering all my questions. I felt far more at ease about using the system.

Verified Customer

starstarstarstarstar_border
Anonymous
June 17th, 2019 Pottstown, PA DETAILS
Quality of product or service
starstarstarstarstar

They helped solve a problem, I was unable to get to the phone but they got to me right away.

Verified Customer

starstarstarstar_borderstar_border
Anonymous
June 17th, 2019 Wills Point, TX DETAILS
Value for your money
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

I tested it once and it works fine but they never sent some things that they said they would.

Verified Customer

starstarstarstarstar
Anonymous
June 17th, 2019 Chesterfield, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

My mother has fallen 2 or 3 times and was able just press the button and bingo someone was there. It's been great.

Verified Customer

starstarstarstarstar
Barbara
June 17th, 2019 Blue Grass, IA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like the convenience. The quality is pretty good. Their service is very good because they were very helpful and answered a lot of our questions.

Verified Customer

starstarstarstarstar
Musette
June 17th, 2019 Columbus, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like having a security of my elderly parent having a way to contact someone is she should need help. We tested it and they answered very promptly and were very helpful and cordial. We stopped using the wrist button because she would accidently bump it on thing setting off a false alarm. Instead we use the necklace button and we haven't had any problems with it.

Verified Customer

starstarstarstarstar
Janine
June 17th, 2019 Saginaw, MI DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Response is great - the company responds very quickly.

Verified Customer

starstarstarstarstar
Evannah
June 17th, 2019 Houston, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's very efficient but I don't like the fact when I had to use it, it took more than five to ten seconds for somebody to call me.

Verified Customer

starstarstarstarstar
Chester
June 17th, 2019 Melbourne, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everytime I've had to use it, it's worked already.

Verified Customer

starstarstarstarstar
Douglas
June 17th, 2019 Rural Retreat, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Well I got a rapid response when I tested it.

Verified Customer

starstarstarstarstar
Anonymous
June 17th, 2019 Herrin, IL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Device is handy. I tested it once and had no problems. Medical Guardian has been very helpful.

Verified Customer

starstarstarstarstar_border
Frederick
June 17th, 2019 Kenner, LA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I tested It and they called me right after.

Verified Customer

starstarstarstarstar
Anonymous
June 17th, 2019 Milledgeville, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everybody responded when I tested it like they were supposed to

Verified Customer

starstarstarstarstar
Frank
June 17th, 2019 DETAILS
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar

It's very easy to set up. I spoke with them yesterday about taking off a contact and adding one so it's very easy to update all your contacts and such. I didn't have to go through a whole lot of waiting. I tested it when I first received it and it came on right away so the response time was very high. t I feel very comfortable that if I needed that if I need to use it the response time be very quick.

Verified Customer

starstar_borderstar_borderstar_borderstar_border
Frank
June 17th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

When I tested it on the medallion with the blue button it didn't work at all.

Medical Guardian Logo

Reply from Medical Guardian

Jun 17, 2019

Hi Frank, we're so sorry to hear that! We will send you a private message so we can get your contact information and reach out to you. Thank you!

Verified Customer

starstarstarstarstar
Willie
June 17th, 2019 Clinton, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

On the phone they were very kind to me so I'm very pleased with Medical Guardian.

Verified Customer

starstarstarstarstar
Susan
June 17th, 2019 Edmond, OK DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Things It's quite easy to operate and the features on it are also easy to use.

Verified Customer

starstarstarstarstar
Ann
June 17th, 2019 New York, NY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I use the bracelet and find it very comfortable and simple to use.

Verified Customer

starstarstarstarstar
V
June 17th, 2019 Arvada, CO DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It's very easy to wear and I don't really notice that I have it on.

Verified Customer

starstarstarstarstar
Ronald
June 17th, 2019 Bellevue, NE DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Medical Guardia has been extremely responsive when I've had to communicate with them. I especially like the GPS so that when I'm outside away from the house, driving or something, I'm still being covered in case of an emergency.

Verified Customer

starstarstarstarstar
Anonymous
June 17th, 2019 Albemarle, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everything was explained to me and every time we've had to call for any help the technician was very helpfu. I didn't get rushed, they were very kind and very patient.

Verified Customer

starstarstarstarstar_border
Glenn
June 17th, 2019 Cathedral City, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We just tested it and they were very quick to answer.

Verified Customer

starstarstarstarstar
Muriel
June 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They responded quickly and stayed with me until the ambulance got there. Then they called my daughter and talked with her. They were very polite, very of professional, and I'm very pleased with it. It's very good but I wish it was a little smaller.

Verified Customer

starstarstarstarstar
Anonymous
June 17th, 2019 Myrtle Beach, SC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It doesn't have to be charged everyday which is something I like. When I used it they were very quick in answering and help me.

Verified Customer

starstarstarstarstar
Richard
June 17th, 2019 Saratoga Springs, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The gentleman that helped me was very nice and precise. He told me everything that I needed to know. GPS system is a feature that I like.

Verified Customer

starstarstarstarstar
Kathleen
June 17th, 2019 Painted Post, NY DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I wish it was a little lighter to wear on the neck. They are very friendly and did a lot to help me. I already have recommended one to a friend.

Verified Customer

starstarstarstarstar
Carol
June 17th, 2019 Jupiter, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When we test it they respond right away. On the initial call they walked me through it and explain why they recommend some examples over the other. There is no pressure, they just said heres knows why we recommend this and to think about it.

Verified Customer

starstarstarstarstar
Elaine
June 17th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar

I have the the wrist watch and it's hander than having something around your neck.

Verified Customer

starstarstarstar_borderstar_border
Phyllis
June 17th, 2019 North Port, FL DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

We just tested it and it seems to have a delay in response. I dislike the fact that I didn't know that the fall detector was a separate device that has to be activated.

Medical Guardian Logo

Reply from Medical Guardian

Jun 19, 2019

Hello Phyllis, we're sorry you're experiencing some delays in your device. We'd like to have a technical representative reach out to you to take a deeper look. We will message you privately for this information. Thank you very much!

Verified Customer

starstarstarstarstar
Richard
June 17th, 2019 Cumberland, MD DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I like because it's dependable. Medical Guardian answers quickly when you press the button and call.

Verified Customer

starstarstarstarstar
Paula
June 17th, 2019 New Braunfels, TX DETAILS
Value for your money
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They were very informative when I contacted them. When I tested it it was all done very quickly and they were very professional. I like that the one you wear around your neck is smaller than the other ones and that they also have a bracelet. They also have the thing that you put on the door for the E. M. T. so they can get into the house without breaking the door down which was a real big selling point for me.

Verified Customer

starstarstar_borderstar_borderstar_border
Pat
June 17th, 2019 Lake Dallas, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar

I charge the device at nighttime when I go to bed but it doesn't hold a charge all day long.

Medical Guardian Logo

Reply from Medical Guardian

Jun 18, 2019

Hi Pat, it looks like you may be having some technical issues. We're going to send you a private message so we can get some account information to locate your account. We'd like to listen to the issue further for you. Thank you!

Verified Customer

starstarstarstarstar
Vicki
June 17th, 2019 Pine Bluff, AR DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have friendly service and I like the confidence of knowing that there's somebody quickly. I accidentally activate system they're still very friendly, understanding, and helpful.

Verified Customer

starstarstarstarstar
Sue
June 17th, 2019 Arroyo Grande, CA DETAILS
Value for your money
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Several ways to use it- the button, bracelet, necklace, and home charger. Everything seems to be very simple and easy to use. We did tested and it seems to work fine. When I called the lady was very nice. I had no problem asking questions and it was a really good experience.

Verified Customer

starstarstarstarstar
Victoria
June 17th, 2019 West Palm Beach, FL DETAILS
Value for your money
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

In the very beginning when we were setting it up, I tested it an it worked immediately. Someone was right there and I felt very safe. I'm not happy with the devices though. The watch that I wear constantly falls apart and I have to keep putting it back together

Verified Customer

starstarstarstarstar_border
Cindy
June 17th, 2019 Kittanning, PA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I'm glad I have it because it it has helped me and my it makes me my family definitely feel safer having it. When they call me back they couldn't hear me very well and they called my family instead of calling the emergency personnel. I wish they would call the emergency personnel before family.

starstarstarstarstar
Rick
June 13th, 2019 Pinson, AL

Customer service has been great. Originally purchased the land line version but didn't work and had to exchange it for the cell tower model. Very easy to set up also with customer service

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Hi Rick, We're happy you got a working device! Thank you so much for taking the time to leave a review and welcome to the Medical Guardian family!

starstar_borderstar_borderstar_borderstar_border
Kurt
June 12th, 2019 Glenview, IL

I asked for an estimate over the phone and the guy refused so i told him I was not interested he kept calling me back and it pissed me off

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Verified Customer

starstarstarstar_borderstar_border
L. Guess
June 11th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Average service, not much help if I''m in an accident.

Medical Guardian Logo

Reply from Medical Guardian

Jun 11, 2019

Hi, could you tell us more about why you're dissatisfied? We would like to see if there's anything else we can do to make the experience better for you. We will message you privately for contact details. Thank you!

Verified Customer

starstarstarstar_borderstar_border
Dorothy
June 11th, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

had 2 falls & the monitor did not respond

Medical Guardian Logo

Reply from Medical Guardian

Jun 11, 2019

Hi Dorothy, we're sorry to hear that! We hope you're okay but we would like to look into this matter for you. We will message you privately for your contact information. Thank you!

Verified Customer

starstarstarstarstar
Mary Ellen Kort
June 11th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I received the devices in a timely manner, received superior, friendly help over the phone concerning set up. They answered all my questions and made helpful suggestions. I have had no trouble with the equipment. The testing process has gone perfectly. I highly recommend their equipment and service.

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Hello Mary, We're so happy you had a great experience overall! We appreciate you as a customer and if you have any additional questions, feel free to let us know! Thank you!

Verified Customer

starstarstarstarstar
Loretta
June 11th, 2019 DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Complete ease of activation. Prompt response!

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Hi Loretta, We're happy you got a prompt response and the activation was a breeze for you! We hope you never have to use it but it will be there just in case you do. Welcome to the Medical Guardian Family!

Verified Customer

starstarstarstarstar_border
Linda Kleen
June 11th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Have since seen some a bit cheaper with apparently same options

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Thank you so much Linda for taking the time to leave a review! If you'd like to discuss other options please let us know. We make our best attempt to keep the prices as low as possible. Thank you!

Verified Customer

starstarstarstarstar_border
D Noland
June 11th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Customer service, professionalsm & speed were excellent. My first wrist was defective & had to be returned. Replacement went quickly & this second one is working satisfactory

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Aloha! We're sorry that your first wristband wasn't working but were able to get a working one right away. Thank you for being apart of the Medical Guardian Family!

Verified Customer

starstarstarstarstar_border
Anna Lou Aiken
June 11th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

So far the equipment and response time is very good.

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Hi Anna, we're happy that you're smooth sailing right now in regard to the equipment and response time! Thank you so much for being a valuable member of the Medical Guardian Family!

Verified Customer

starstarstarstarstar
Maria Lucarelli
June 11th, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very responsive. Thankfully all false alarms

Medical Guardian Logo

Reply from Medical Guardian

Jun 14, 2019

Thank you, Maria. We're happy that you're protected and fortunately did not have an medical emergencies. We hope you don't have any at all! Thank you for being a wonderful Medical Guardian customer!