Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • High-Quality Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Smartwatch

Medical Guardian Cost

Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.

Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.

Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee. 

High-Quality Systems

Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.

We break down each offered package below, or you can find a product overview with pictures here

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Mini Guardian

This plan starts at $1.29 per day. 

The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages. 

Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited. 

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.

Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service. 

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Customer Review: Anthony

"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."

The Freedom Guardian Medical Alert Smartwatch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders for to-dos like taking medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen —  Use the convenient and easy-to-use touch screen that was built with older adults in mind. The touchscreen has oversized icons to improve ease of use. 
  • Battery — Take advantage of the two-day battery life that also charges quickly within 1.5 hours.
  • GPS Tracking — Utilize GPS tracking and locate your loved one or the missing watch at any time with this feature.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's in-Home, GPS, and automatic fall-detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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12,077 Reviews

Review Breakdown

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Steve Shaffer

November 10th, 2020 DETAILS arrow_drop_down
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The salesperson failed to bring up the likelihood of someone with mild-moderate dementia removing the devices. My mother did that, fell, and is now in the hospital.

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Reply from Medical Guardian

Nov 10, 2020

Greetings Steve and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

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Linda Fishell

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The wrist bracelet is very difficult to place on my wrist because of the material used. It is oversized and not an appealing design. I am 83 and my hands are not able to get the bracelet fastened so once it is on I leave it on. I wish it could redesigned.

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Reply from Medical Guardian

Nov 10, 2020

Greetings Linda and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

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andrew

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always answer within seconds when button is pressed

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Bobbie Brown

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Very happy with the device and customer service. Great peace of mind.

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Betty Johnston

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Works as advertised. Reasonable prices. Good customer service

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Cheryl McGuirk

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Professional and considerate. Equipment seems to be reliable but battery life could be better.

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Sharon Millwood for loved one

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During 2 test calls it took longer than expected to receive a return call. If a real emergency, every second counts.

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anthony taverna

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does not hold charge for long periods of time

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Reply from Medical Guardian

Nov 10, 2020

Greetings Anthony and thank you for your review! The battery life depends on usage and coverage in the area. If there is anything we can do to earn your 5-star satisfaction please let us know. Thanks again for the review and have a great day.

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Joan Silveira

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Time to reach an operator or customer service rep is too long for this important service.

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Reply from Medical Guardian

Nov 10, 2020

Greetings Joan and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then or run through another test then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

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Michael Giampapa

November 6th, 2020 Merritt Island, FL DETAILS arrow_drop_down
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First of all, I have no complaints about the service at all. I used them several times and they were always right there for me. My complaint is that I've been trying to cancel my account for months, I changed the autopay feature to OFF but they still charged my account. I left multiple emails and have never received a call or an email response. After debiting my account I explained in one email that I expected my account to be canceled and that they took my rent money which I had to borrow to avoid penalties.

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Reply from Medical Guardian

Nov 10, 2020

Greetings Michael and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

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Michael

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Had bougjt this for my mom, who had fallen numerous times and she already punched button once. An ambulance summoned, myself an aunt and uncle were contacted. Everything worked the way they said and all is good now mom got the help she needed with one push of a button. I'm now living 1200 miles away and feel better knowing she has a safety net

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Roger

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Really easy to use and carry, compact and not to noticeable to wear

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Carol McMahon

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I haven't had to use it yet, so I can't really answer your questions. It DOES give me peace of mind to know if I need it, it's here.

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Bret Holbert

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Since my mother started using your device, she's activated it twice that we know of. On neither occasion were any of the names in the instructions we gave contacted, despite the fact I spoke directly to Guardian staff and gave specific instructions names on the list were to be contacted any time the device was activated.

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Reply from Medical Guardian

Nov 06, 2020

Greetings Bret and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

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David Dildy

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Had the occasion to call customer support. Poor response and sounded very uninformed as to how mobile device works. If I had had an emergency I could be dead.

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Reply from Medical Guardian

Nov 06, 2020

Greetings David and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

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Kimberly Wheeler

November 3rd, 2020

There too ratings and customer service was great

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Debbie S.

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My Mom accidentally pressed on the call button and they were quick to respond

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Marlyce George

November 3rd, 2020

I liked that you were rated #1 and many of the features. Scot was most helpful in explaining the features and his willingness to answer my questions

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Jammie Young-Riley

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Delivery was with. The price is right. And the installation was very easy. I don't know

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Cliff Martin

November 3rd, 2020

Best features on a mobile device, customer service was outstanding! Sherry was highly knowledgeable of the product and guided me to get the best item for my price.

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John Pennington

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Haven't had an emergency yet but it seems to be very effective

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Jonathan Richardson

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Good service and system works fine. I have no problems and I am glad I picked this company.

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Leeann Hesselschwerdt

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So far so good we haven't needed it thank goodness but set up and customer service were great

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Jennifer

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It is working well. Gives us peace of mind so my mom can be safer in her home. Had a small problem getting set up, quickly solved by customer service.

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gail denise

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seems very responsive! broke my leg and have not been home for six weeks, so my review is short time!

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Reply from Medical Guardian

Nov 06, 2020

Greetings Gail and thank you for your review. We are sorry to hear about your incident and hope that you are doing better! If there is anything we can do to earn your 5-star satisfaction please let us know, and once again we hope you get better soon. Thanks again for the review and have a great day.

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Betty Kelly

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Provides the security we require while allowing us options to call for assistance.

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Kathy Hooper

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Service, Customer Service, Support, Knowledgeable

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Vera LeForce

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The light on the base is much too bright and must be hidden behind a trunk. Also in your internet advertisement there is a smaller base, cheaper and more preferred.

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Reply from Medical Guardian

Nov 06, 2020

Greetings Vera and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Verified Customer

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Beverly campanelli

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We had a couple false alerts, but operators called quickly.

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Andrea Williams

November 3rd, 2020

After research, it looked like the best one for my needs. Customer service so far has been excellent.

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Joyce W.

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I rated Medical Guardian a five because it is comfortable and I feel secure.

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Arlene

November 3rd, 2020

The person I spoke to was terrific. He explained everything to me. Very pleasant.

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Marie

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Good pricing. Excellent support service.

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Pam

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This was for my mom . It was easy to set up and the fact that it's on her wrist helps her keep it on constantly. The people who have helped me have all been so nice and helpful. Thank you.

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Donal Browning

November 3rd, 2020

Product met my needs and the price was competitive.

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JoEllen Fancelli Vickers

November 3rd, 2020 DETAILS arrow_drop_down
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seems like a caring very informed company reps were very helpful

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Ed Dixon

November 3rd, 2020 DETAILS arrow_drop_down
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Great System, delivered in a short time, set up was very simple, trustworthy and Excellent Customer Serice

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Dolores

November 2nd, 2020 DETAILS arrow_drop_down
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It is more expensive than most. They were really prompt, maybe a minute after ringing. They were very helpful. The band on the device keeps slipping and a couple of times I've lost the device, it keeps falling. That part is not good.

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Wanda

November 2nd, 2020 DETAILS arrow_drop_down
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She's hard of hearing and it's not very loud so if she's not in the same room with it then she can't hear what they're saying at all. She wishes that it had an option to connect with the bluetooth device or something like her phone. Everything we asked has been properly answered without any hesitation or issues. We also liked that they provided us with the lock pads for one of the doors to put their key there in case my brother and I were unavailable. That way emergency responders have a way to check on my mom.

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Anonymous

October 29th, 2020 Orono, ME DETAILS arrow_drop_down
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One customer service representative actually did what I asked, he cancelled my mother's automatic payment. Several others were not helpful with actually getting the service cancelled.

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Reply from Medical Guardian

Nov 06, 2020

Greetings and thank you for the review. We are sorry to hear you found your experience to be less than satisfactory. If there is anything we can do to earn your 5-star satisfaction then please let us know and thank you so much again for your review. Have a great day.

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Sad senior

October 24th, 2020 , DETAILS arrow_drop_down
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The people are nice, the equipment doesn’t. The person said I would get a new watch, it cam it was refurbished, the person said do the mini, it has a battery life of 5 days, got the info says 3 to 5 days, mine only lasts at the most 2 days. When these t me the device someone else information was in the box, before I knew the equipment was not reliable, I referred someone because it ranked high, they said I would get the $25, never did. My recommendation try another method and company, wish I would gone with the Iwatch or something similar that has reliable equipment. Also to correct things I must have had to call them more then 5 times and things were not corrected.

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Reply from Medical Guardian

Nov 06, 2020

Greetings and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Verified Customer

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Betty

October 24th, 2020 DETAILS arrow_drop_down
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My daughter installed it. It looks great to me. It was working fine when it was tested.

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Melvin

October 24th, 2020 DETAILS arrow_drop_down
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Medical Guardian’s device is easy to use. I set it p wrong so it went off and they contacted me and helped me fix the problem.

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Rosemary

October 24th, 2020 DETAILS arrow_drop_down
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Very reasonably priced for giving me more peace of mind. It is easy to have and it hangs around my neck okay. They respond quickly.

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Suzanne

October 24th, 2020 DETAILS arrow_drop_down
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Great company so far. Everything works fine. I like that it is there for my protection. They are very prompt and helpful.

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Dorothy

October 24th, 2020 DETAILS arrow_drop_down
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It is a great thing. It works great. I wear the thing around my neck except when I go to bed, I put it on my headboard.

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Paul

October 24th, 2020 DETAILS arrow_drop_down
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Have one for my wife and one for myself. We are satisfied with their quick response time and I feel more comfortable with it. We’ve had two times when we accidentally called and one time we were not quick enough because we didn’t know it was pushed and 911 was called. It was a very satisfactory response.

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Anonymous

October 24th, 2020 DETAILS arrow_drop_down

It is so big on my wrist. I did not realize that it would be so big. I did not want another thing hanging around my neck so I have the wrist band. Otherwise it is very good.

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Nadine

October 24th, 2020 DETAILS arrow_drop_down
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Medical Guardian seems to work but I do not like that the device is heavy.

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Virginia

October 24th, 2020 DETAILS arrow_drop_down
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The people are there when I need them. They can answer questions and that is a help. I like having the unit with me. I like that it lets me know when the battery is low and needs to be charged. I am very happy with this.