Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

Visit Site

The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.5
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9,293 Reviews

Review Breakdown

5 star
69%
4 star
19%
3 star
6%
2 star
3%
1 star
4%

Sentiment Criteria

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Judy Evans
June 26th, 2019 DETAILS
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l coudn't can't push alarm will go off automatically.. Sure I also heard starting price $19.99 . I pay more.. I called & talked to male & was told ad wasn't yours. Really want alarm to go off if unable to push.pushup

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Deborah Craddock
June 26th, 2019 DETAILS
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I know they are looking out for my health but they are a little pushy

Medical Guardian Logo

Reply from Medical Guardian

Jun 27, 2019

Hello Deborah! Thank you so much for your feedback. We would like to get more information from you regarding the last part of your review. We're going to send you a private message to get the specifics on your account and what happened. Thank you so much!

Verified Customer

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Sherri Helman
June 26th, 2019 DETAILS
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It is nice to know I have the device in case of an emergency but the wrist device is to big an cumbersome the way it's designed. It's uncomfortable to wear.

Medical Guardian Logo

Reply from Medical Guardian

Jun 27, 2019

Hello Sherri, we want to make sure you have a comfortable device to wear while remaining protected. We have several options available and we'd like to discuss what options are available and what would be the best fit. We will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at www.medicalguardian.com, email us at [email protected], or call us at (800) 313-1191. Thank you.

Verified Customer

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Barbara M. Olson
June 26th, 2019 DETAILS
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Pendant and wristband were not operational at my first test.

Medical Guardian Logo

Reply from Medical Guardian

Jun 27, 2019

Hello Barbara, it's possible that the pendants were not paired during your first test. If you're still having issues you can reach out to us via Live Chat at www.medicalguardian.com, email us at [email protected], or call us at (800) 313-1191. Thank you!

Verified Customer

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Steve forward
June 26th, 2019 DETAILS
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Can t rate because have not used don't even know if works do you even have all lnfo you need on who to call . Got phone call a while back that the contract was not signed and I called back and did not get answer.

Medical Guardian Logo

Reply from Medical Guardian

Jun 27, 2019

Hello Steve, we'd be happy to give you a call to help you activate your device. We will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at www.medicalguardian.com, email us at [email protected], or call us at (800) 313-1191. Thank you.

Verified Customer

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Charles Welch
June 26th, 2019 DETAILS
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Disappointed that I can't call except at home and am restricted to close-by emergencies.

Medical Guardian Logo

Reply from Medical Guardian

Jul 16, 2019

Hi Charles! We don't want to see you disappointed and want to make sure you're protected when it you need it the most. We offer other products as well that you can take on the go. It sounds like this might be a better fit for you! We're going to send you a private response for you account number/phone number to discuss a different option for you! Thank you so much for choosing Medical Guardian.

Verified Customer

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Linda Wells
June 26th, 2019 DETAILS
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Help understanding how to use the productnu

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Willie
June 26th, 2019 DETAILS
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They have been able to help reset my unit

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CAROL BATES
June 26th, 2019 DETAILS
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I haven't had to use it yet, but it was deliverd quickly, is of good quality and was easy to set up.

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Ella Mae Folley
June 26th, 2019 DETAILS
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So far I haven't had any issues with it the only thing is that The Wristband seems to be stretching out. And I'm afraid to wear it at night in case I'm not going against the bed and it goes off

Verified Customer

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Barbara Thorne''s
June 26th, 2019 DETAILS
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I have not had to use it...thankfully! It seemed to take forever for the devices to be delivered.

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richard moore
June 26th, 2019 DETAILS
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it is easy to use and the co. has been easy to deal with

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Steve
June 26th, 2019 DETAILS
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Speaker/microphone is only in base station. It should be in the worn fob.

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Joyce Mahan
June 26th, 2019 DETAILS
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Good concept and support battery life vocal response

Verified Customer

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Nancy Makofski
June 26th, 2019 DETAILS
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Fast, courteous and friendly. They spend time to explain things if you don't understand.

Verified Customer

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Charlotte Bachtell
June 26th, 2019 DETAILS
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No 24 hr technical help for problems with devices

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James Lynch
June 26th, 2019 DETAILS
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Battery life is fairly short at every 30 hours.

Verified Customer

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Barbara Moreno
June 26th, 2019 DETAILS
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Accessible, fast response, eady to use, convenient

Verified Customer

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Margene Grisez
June 26th, 2019 DETAILS
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They are very quick to respond. I haven''t had to use this product yet so I can''t say any more about it than I actually know. I did accidentally push the button once and that is how I know they are quick to respond

Verified Customer

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Lani
June 26th, 2019 DETAILS
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I have not had to use the alert so far but if I call with a question, it is answered. The test process is easy.

Verified Customer

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Kathleen Machenheimer
June 26th, 2019 DETAILS
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There were three times I accidentally pushed the button. The first time I didn''t respond and there was a full search for me. In the end all was well and I knew for sure the system worked. The other two times I answered the connection and let them know it was in error and was well.

Verified Customer

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Kathryn Spencer
June 26th, 2019 DETAILS
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I researched other prominent alert companies. Medical Guardian provided the coverage, the service, the fast response and best price. I am very satisfied.

Verified Customer

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John Huhn
June 26th, 2019 DETAILS
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Easy to set up and use. The ordering process was simple.

Verified Customer

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Margaret Moore
June 26th, 2019 DETAILS
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Good customer service with a good price and a very easy setup with a peace of mind

Verified Customer

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Patricia Schopp
June 26th, 2019 DETAILS
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I fell very safe now with medical guardian

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Joyce Rabb
June 26th, 2019 DETAILS
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The sales and customer service rendered was surperb

Verified Customer

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Scott Anderson I was the person that dealt with you directly and was very impressed.
June 26th, 2019 DETAILS
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The subjects in question 3 say it all. Very professional, honest, and

Verified Customer

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Melissa Shelby Varnum
June 26th, 2019 DETAILS
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The tools provided to keep my elderly Dad safe, the professional and courteous customer service, the promptness of response when a piece was faulty.

Verified Customer

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Jack Wilson
June 26th, 2019 DETAILS
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Easy, no contract, personable and professional

Verified Customer

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Jan McPheeters/Daughter of Jo.
June 26th, 2019 DETAILS
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They are very easy to work with and helped us set up our device quickly.

Verified Customer

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Gaye
June 26th, 2019 DETAILS
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Easy to use. I've had no need for assistance however

Verified Customer

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Marianne R Boyle
June 26th, 2019 DETAILS
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When I hit the button, they respond within a few seconsds. Even when it is hit by accident!

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Mary Jo
June 26th, 2019 DETAILS
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I haven't had to use it yet and it is easy to use if I ever do need it.

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R . Prillaman
June 26th, 2019 DETAILS
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So far so good, good service, nice equipment

Verified Customer

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Colleen
June 26th, 2019 DETAILS
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Product is easy to use for an elderly person.

Verified Customer

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Doralia
June 26th, 2019 DETAILS
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Have not used it yet, but service was excelent

Verified Customer

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Patricia D''Angelo
June 26th, 2019 DETAILS
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It is very easy to use. The necklace and bracelet are very comfortable. I use the bracelet in the shower,, all plastic .

Verified Customer

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Jan coghan
June 26th, 2019 DETAILS
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Medical Guardian product and services are very professional and easy to use.

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Jean
June 26th, 2019 DETAILS
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Quick response and great customer service!

Verified Customer

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Robin Vranicar
June 26th, 2019 DETAILS
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They get right back to me even if accidentally button pushed

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Mike
June 26th, 2019 DETAILS
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Customer service and calling pick up times are good

Verified Customer

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Jesse Garza
June 26th, 2019 DETAILS
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Answers phone and speak to a real person. Very respectful staff, always willing to help with all questions.

Verified Customer

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CAROL BLUBAUGH
June 26th, 2019 DETAILS
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FORTUNATELY I HAVE NOT HAD TO USE IT FOR AN EMERGENCY, BUT I ACCIDENTALLY SET IT OFF AND WAS ANSWERED IMMEDIATELY.

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Andrew
June 26th, 2019 DETAILS
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Been very responsive and easy to navigate

Verified Customer

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Josephine Darcangelo
June 26th, 2019 DETAILS
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Works fine and makes me feel secure while living alone.

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Sister of Richard Jones
June 26th, 2019 DETAILS
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Fast delivery. Ease of set up. Pricing. Ease of return.

Verified Customer

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Denise Thomas
June 26th, 2019 DETAILS
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Because you get an answer when you push your button.

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Willie
June 21st, 2019 Benton, AR DETAILS
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I feel comfortable with it on. I tested it and it was perfect. They were prompt and very helpful.

Medical Guardian Logo

Reply from Medical Guardian

Jun 26, 2019

Hey Willie! We're glad you're comfortable with it on and you got the great service you deserve! Thank you for choosing Medical Guardian.

Verified Customer

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Sara
June 21st, 2019 Scottsdale, AZ DETAILS
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I get good answers from them and they're always there and very polite. I like the fact that the base unit is small. I can take it with me wherever I need to go. I like that somebody would stay on the line if I needed them. I'm very happy with it. I investigated several other companies and they're about the same price, but Medical Guardian had better service.

Medical Guardian Logo

Reply from Medical Guardian

Jun 26, 2019

Aloha Sara! We're so thankful for your feedback. We're glad you're receiving excellent service. We're happy knowing that you're protected. Thank you!

Verified Customer

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Anonymous
June 21st, 2019 DETAILS
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Customer service
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At night when I have the charger in the bedroom, it's like ten feet away from me and the green light is so bright I have to be careful that I'm not looking that way when I'm sleeping. It flashes and it's quite bright. They were very helpful when we set it up and I haven't had to use it but they were very nice and very good when we called to find out about it before we decided to purchase it. It was because of the information that was give and the person that we spoke to that we decided to purchase it.

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Reply from Medical Guardian

Jun 26, 2019

Hello! We're not sure who you are but we're so happy that you received great service and we sure hope that you never have to use it! Thank you so much for being apart of the Medical Guardian family.