Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

 

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

Review Icon

Customer Review: Larry from Red Bluff, CA

". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

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User Reviews

Star Rating

4.5
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11,252 Reviews

Review Breakdown

5 star
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Marilyn Johnson

July 31st, 2020 Saint Paul, MN DETAILS arrow_drop_down
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Services respect attention and attitude to clients.

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Jane Addeo

July 31st, 2020 Westminster, MD DETAILS arrow_drop_down
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Included bracelet /necklace ate uncomfortable. Bracelet is awkward to put on.

Medical Guardian Logo

Reply from Medical Guardian

Aug 04, 2020

Hi, Jane. Thank you for your review. We are sorry to hear that the experience with wearable devices has been less than satisfactory. You're welcome to change out the band/cord out for something more comfortable. Please contact Customer Care at 800-313-1191 for assistance. Thank you.

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Linda Hubbard

July 31st, 2020 Nashua, NH DETAILS arrow_drop_down
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I accidentally rang button while figuring out how to use it and immediately was talking with an operator who was very nice and attentive.

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Lois

July 31st, 2020 Millbury, MA DETAILS arrow_drop_down
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Have not had it very long. Wish it was less bulky but like it overall

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PAMELA Nelms

July 31st, 2020 Navasota, TX DETAILS arrow_drop_down
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Good Service, Response, Provision and Followup for 1st call experience.

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HELEN

July 31st, 2020 Milford, CT DETAILS arrow_drop_down
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PRESENTATION WAS VERY UNDERSTANDABLE INSTALLATION WAS EASY AND SO EASY TO USE

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NorthWestern Washington user

July 31st, 2020 Sequim, WA DETAILS arrow_drop_down
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Using wrist strap, when carrying groceries, the bottom was inadvertently pressed and EMTs came over. False alarms are not good.

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Reply from Medical Guardian

Aug 04, 2020

Hello. Thank you for your review. We are sorry that you had a false alarm and understand that those are not pleasant. We do have a necklace option available that may cause less false alarms in a case such as the one you described. Please contact our Customer Care team at 800-313-1191, and one of our friendly agents will be happy to assist you. Thank you.

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Patricia Farmer

July 31st, 2020 Westport, CT DETAILS arrow_drop_down
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I have only had this service/product for about a month...so far it is 5 start! Have had no emergencies but one day a voice appeared from nowhere when I was out and about inquiring if I was alright. I had not touched anything to my knowledge but must have hit the wrist device against something and activated it. Nice to know there was help even though it was accidental.ai

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Jean Woytek

July 31st, 2020 Denver, CO DETAILS arrow_drop_down
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A very clear explanation about your product was given me when I made my inquiry. I just wish the wrist band was not so sensitive to set off, I have stopped wearing it and only wear the neck one. I know it is important to use this is one if needed to but my great-grand son barely touched it and here they came, fire, police, ambulance, needless to say I was very embarrassed and felt bad they has to be on a false alarm.

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Ricardo Garcia y Suner

July 31st, 2020 Medford, MA DETAILS arrow_drop_down
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They are very friendly and prompt when sending equipment.

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Rex

July 31st, 2020 Janesville, WI DETAILS arrow_drop_down
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Very helpful and pleasant on phone. Very easy set up of unit

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Mary Bertler

July 31st, 2020 Thiensville, WI DETAILS arrow_drop_down
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I have had it for three months and pushed it twice by mistake and they were right there

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Wilton Bunke

July 31st, 2020 Rushford, MN DETAILS arrow_drop_down
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Several issues with the device. I could not hear the person at Medical Guardian when I performed the test , so a new device was sent out. It took several phone calls before I got someone to respond and provide the new device.

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Reply from Medical Guardian

Aug 04, 2020

Hi, Wilton. Thank you for your review. We do apologize for the delay in getting a new device out to you. We do see that the new unit was delivered on June 30 and that a self-test was confirmed on July 1. We also see that a replacement neck cord was delivered on July 23. If you need any further assistance, please do not hesitate to reach out. Thank you.

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mike miello

July 31st, 2020 Middletown, DE DETAILS arrow_drop_down
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the system works through walls which was my biggest concern. Based on reviews I found on the internet, medical guardian had the best rating.

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Penelope Hess

July 31st, 2020 Gilbertsville, KY DETAILS arrow_drop_down
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I had to send my unit back because of technical difficulties. Due to my location the unit did not pick up cell tower; therefore unit was unreliable.

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Reply from Medical Guardian

Aug 04, 2020

Hi, Penelope. Thank you for your review. We are sorry that the device was less than satisfactory and understand your needing to cancel. We hope that you are able to find a service that best fits your needs. Thank you.

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Debra Gregory

July 31st, 2020 Lake Zurich, IL DETAILS arrow_drop_down
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We haven't had to use it yet (thank goodness), but customer service was awesome. They explained everything.

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ARNETTA DUNCAN

July 31st, 2020 Okatie, SC DETAILS arrow_drop_down
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It has not failed me.Even when it,s hit by mistake it gets in touch..

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Drkarjck

July 31st, 2020 Euclid, OH DETAILS arrow_drop_down
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Because my dad is 91 and this was needed. He likes it and easy to use

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Barry Szakolczay

July 31st, 2020 Queen Creek, AZ DETAILS arrow_drop_down
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Fast response, good customer service, got help to me rigjt away when I needed it.

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C Goss

July 31st, 2020 San Dimas, CA DETAILS arrow_drop_down
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sales person was very knowledgeable and no pressure to purchase the program. easy set up of equipment

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David Meyer

July 31st, 2020 Defiance, OH DETAILS arrow_drop_down
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AT&T does not work great at our home. It connects there but response is slow. Other areas where we go work well.

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Reply from Medical Guardian

Aug 04, 2020

Hi, David. Thank you for your review. Have you heard about our Mini Guardian? That works on Verizon 4G. You can contact our Customer Care team at 800-313-1191 for more information. Thank you.

Verified Customer

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Diane Hawkins

July 31st, 2020 Advance, NC DETAILS arrow_drop_down
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Quick customer service. Could understand the CSR voice on the phone.

Verified Customer

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Chuck Duford

July 31st, 2020 Racine, WI DETAILS arrow_drop_down
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We are happy that what we were told we were getting is what we got. The piece of mind we have because our dad has Medical Guardian is priceless.

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Steve

July 30th, 2020 Salem, UT

Because they were ranked number 1. Customer service was great

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Evette

July 30th, 2020 New Orleans, LA

Annie was excellent! She was able to answer all of my questions and was very patient.

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Lawrence Block

July 30th, 2020 Alexandria, VA

From brother who is a doctor. Service top notch.

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ALVIN Ott

July 30th, 2020 Forest Junction, WI

Great,Very knolegable sale person. Did a great job.

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Lisa Lesosky

July 30th, 2020 San Angelo, TX

Value and service was superior. Sean rocked the process

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Matt Savage

July 30th, 2020 Middletown, DE

Rated #1 on google - service was great. Spoke with Mary. She related to my concerns about my father. It was nice.

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Kathy

July 28th, 2020 Towanda, KS DETAILS arrow_drop_down
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Not reliable. If the service does not serve an area they should cancel the service and refund your money instead of continuing taking your money. This is a life saving device! They really didn’t care if it worked or not, as long as they got your money.

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Reply from Medical Guardian

Jul 30, 2020

Hi, Kathy. Thank you for your review. We are sorry that you have had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.

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Holly Blackmon

July 28th, 2020 Blossom, TX DETAILS arrow_drop_down
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Everyone was very friendly. Set up was easy, a bit too easy. Called and signed up for my mom. Got device quickly. Set up went smoothly. Two days after set up, pushed the button and nothing. It was a holiday weekend so had to wait until Monday to call. They said device wasn't charged but it had been on the charger all day and night. So they were going to send us a new charger. Never got it. Called back a week later. There was a glitch in the system and the charger order never went through. Now we are sending you a new charger. Got the new charger, set it up and charged device. Still wouldn't work. Called customer service. Oh well, your area doesn't have a consistent cell phone signal (which I believe but they couldn't have checked that when I called to sign up?). Send it back and we'll refund your money. Sent it back. Still waiting on the refund. But everyone was friendly.

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Reply from Medical Guardian

Jul 30, 2020

Hi, Holly. Thank you for your review. We are sorry that you had a less than satisfactory experience with the device and understand you having to cancel the service. We looked into the account and see that the unit was received on July 29th. Please allow 5-7 business days for the full refund to process. Thank you.

Verified Customer

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Anonymous

July 24th, 2020 DETAILS arrow_drop_down
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Feel safer,at home and away! my children are very pleased and don't worry as much.

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Arthur Olsen

July 24th, 2020 DETAILS arrow_drop_down
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Great customer Service agents. Equipment is very efficient.

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Alan & Louise Dean

July 24th, 2020 DETAILS arrow_drop_down
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The response to Alan's fall in the bathroom. Fast and efficient.

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Shirley Loenser

July 24th, 2020 DETAILS arrow_drop_down
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It could not have been any easier from the consultant who helped me get the correct unit to my situation to the easy setup instructions. Everyone has been pleasant and very helpful.

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Janice McLeod James Ford

July 24th, 2020 DETAILS arrow_drop_down
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They answer really quick and respond well.

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Gina

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Erroneous charges while trying cancel services upon my mothers death

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Reply from Medical Guardian

Jul 28, 2020

Hi, Gina. Thank you for your review. We are sorry to hear about your mother and for the less than satisfactory experience you had closing her account. We are going to send you a private message to obtain some account-specific information to investigate this for you. Thank you.

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Martha Deininger

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Helpfull staff in every. Immediate response when needed.

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Mike Allen

July 24th, 2020 DETAILS arrow_drop_down
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Battery only lasts 4 hours. Too many blinking bright lights.

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Reply from Medical Guardian

Jul 28, 2020

Hi, Mike. Thank you for your review. We are sorry that you've had a less than satisfactory experience with the battery life of your device. We're going to send you a private message to collect some account-specific information to investigate this issue for you. Thank you.

Verified Customer

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Norma

July 24th, 2020 DETAILS arrow_drop_down
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Explained all details and offers, very pleasant and helpful. Was patient as trustworthy.

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Anonymous

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Poor service. Later delivery than promised. I am returning the medical guardian alert because my father-in-law died. I am having to pay a $50 restocking fee and it was only used for 2 days actually before he died. I was not told of a restocking fee except for damage and this unit is not damaged. I will never recommend medical guardian as I have use Life alert previously, and it was worked out wonderful. Also I did not have to pay to have my mother's Life alert returned after it wasn't no longer viable to use. Now I have to pay medical guardian $50 restocking and if it's not restocked within 32 days which is their length of time to process it I have to pay for another month. Better business bureau will get a copy of this.

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Reply from Medical Guardian

Jul 28, 2020

Hello. Thank you for your review. We are sorry to hear about your father-in-law and for the less than satisfactory experience you had closing his account. We are going to send you a private message to obtain some account-specific information to investigate this for you. Thank you.

Verified Customer

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Doris S

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I have compliments on my necklace people do not realize it is an emergency alert. All the customer service people are nice and helpful!

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Chris

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Although we haven't had to use the service yet, they have been responsive to our questions about charging, etc.

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Gregg Price

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The device is reliable and the customer service alert reps are great!

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Walter

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Actually have not had to use the device yet which is a good thing. But customer service was great!

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Sandra Baden

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Have had no problems. People are courteous equipment works as promised.

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Mike Gowan

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The product was everything they said it was as well as the customer service being top notch...

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Gary Spivey

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Effective, efficient and easy to install

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Anonymous

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Hate charging, often times I forget to charge, which is scary.

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Reply from Medical Guardian

Jul 28, 2020

Hello. Thank you for your review. We understand not wanting to be unprotected, but any mobile device will have to be charged at some point. We do have home-based units. The pendants for these do not require a charge. Please contact Customer Care at 800-313-1191. One of our friendly specialists will be happy to answer your questions and make sure you have the system that is right for you. Thank you.

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Roger

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Very helpful staff setting up the system