Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.
Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.
Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.
Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.
We break down each offered package below, or you can find a product overview with pictures here.
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.
Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty.
Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service.
Customer Review: Anthony
"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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The device doesn't stay charged very long.
I feel secure with Medical Guardian. I feel secure with it. It’s been good for me. I would recommend it.
When she needs it, she pushes the button and somebody responds right away. They are very good about telling her what she needs to know.
Previously I owned a different brand and I think this one is good. It is easy to set up and it does the job. The people at the company were very polite and helped me.
The price for the service is very reasonable for the coverage. It allows us peace of mind since help is a push of a button away. It is very simple. We tested tit k make sure it was operating correctly and it was simple to hold down the button until it vibrated and soon someone was on the phone to ask if we needed help. They were quick to answer the phone and they were nice and polite.
If I make a mistake and hit the button, they call me immediately and ask if I am okay. Everyone that has called me has been good.
Haven’t had to use it in an emergency yet but I feel content knowing that it is there and that it works well. It was easy to use and to get prompt service from it. They are very nice and polite and helpful. All my questions have been answered promptly.
If I needed it, it is there. It could save my life. That is what I like about it. They also took care of me immediately. It is not comfortable to wear.
I like everything about my medical alert device. I fell one time in the kitchen and I couldn’t get up and I called and they were here within a matter of fifteen minutes. I could have laid on the floor until my kids came in the evening because they work. They’re wonderful.
It’s worthy I think. It’s good. I wear it all the time except at night because I know I will probably set it off if I roll over it so I hand it on my door knob where it is within reach.
Convenient and accurate. Customer service answers right away and answered my questions. It is a little expensive.
The cord is ugly but that is a minor thing I should just get a nice one for it. I also wish the light wasn’t so bright. It is kind of frightening in the middle of the night to see it shining on the ceiling. I like that I can press a button and get help. I like the people that answer the phone. I’ve been pleased with them.
It is way bigger than I thought it would be and I thought they would send it on a chain not a little rope. It works fine and they answer immediately.
So far everything has been good. It is easy to use. I wear it all the time.
Every time I push a button they are there. I like everything about it.
Every place I try it, it seems to work. I run tests about once a month from various locations. So far everything is okay though it could always been improved.
The price is really good. I like knowing that my loved one is secure if they fall. Interaction has been great.
The people that work for Medical Guardian are very polite and nice so far.
I wish is was a little smaller but I understand it and I know it is thee if I need them.
It worked well when I tested it. It is nice having the security knowing that somebody is there for me.
Everything I’ve dealt with the company has been good. The person who answered the phone was excellent. He was very helpful and professional. They are lucky to have him as an employee.
Anything I’ve asked for, they’ve always been very good at responding to me and helping me out with whatever my question is. They are very prompt when I test it. They’ve called me a couple of times when something did not seem quite right.
Quite satisfied with it. I have already recommended it to a number of friends. I like everything about it.
When I ordered it, the salesperson was very helpful. When I first got it, I tested it and it worked really well. It was easy to use.
My wife wears the wristband and we have the necklace available if we need it. I am a little more active than she is so I don’t carry it around with me. We’ve been pleased with it. It works, we have tested it. The people we’ve talked to have been very responsive.
They’ve been very nice to me. I have pressed it a few times accidentally and they were right there so I feel secure.
You can’t beat nationwide. I did check it when I got to my winter house and they got the address right. It is a little big so I wear it under my shirt. I am hesitant to wear it in the shower but other than that I feel confident. They helped me set it up. They are very nice and friendly.
I wanted a watch so I got the watch. I am a little disappointed I thought it would have a greater distance. It said it could communicate like six hundred feet away but it doesn’t go to the end of my condo. They are very quick to answer and very polite.
Overall their products are very good. I test it once a week and there are not problems with it. I was concerned about the wrist bracelet compared to the necklace and they took my request and sent me a necklace as well. It’s pretty handy if nobody is around.
If I need them, they are there when I call. I can notify somebody to come and help me if I need it. I accidentally had it in my pocket instead of around my neck and when I bent over, it dialed the alert and they called me and I told them. I have already recommended it to my sister and she bought it.
Customer service is very helpful, professional, and friendly. We had a lot of support setting it up. It’s for my mother and it is peace of mind.
Customer support during set up was great and my mom had one false alarm and the system worked great.
The person who helped me set this up was very helpful and the company had high ratings
When I had questions they were answered right away. Very friendly!
it has been awesome! service reps have been Great!
Excellent customer service and setup. Quality product and easy to charge. Feeling of security and great value for the price.
ABLE to assist trouble shooting problems to ensure coverage of services
Jackie Deorsam , daughter of Joan
Have not had an emergency. The product is nice and not too heavy. My Mom has tested twice and they answered right away.
From equipment to monitoring to customer service at least the are consistent horrible and life threatening
Don't like the idea you have to pay extra if you fall and you're knock out no one comes to check on you.
Uncertain on reliability, but willing to reevaluate. Hoping it was a one time glitch. Brad Smallwood
During a routine monthly "test" of the transmitters, it took several MINUTES for the call center to connect and respond. Even once a connection was made, we were unable to effectively communicate with the representative.
I did a lot of research before I decided to go with Medical Guardian. Medical Guardian has a lot of positive reviews. Their customers seem happy with the service they provide.
Research online showed excellent service. and product. Salesman was terrific (Scott) thoroughly explained it.
The rating was good, like the longer cord and nice helpful people
The devise works perfectly as advertised.
They do really good and they are really nice to and affordable to
They take a very long time to connect when alerted.
need to recharge it way to often, spend mo time charging it than using it. that's not good.
It is very big and clunky to wear. Request better design and make it thin, light and efficient.
The system is highly responsive to her needs. It give me security that she is well even though I'm not with her.