Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
On the basis of one fall, a MG phone pickup took place which could have been very helpful. Good work.
The responsiveness is great. The staff is extremely courteous.
Set up easy; after just 1 month, watch broke. Customer service said my call would be returned in 24-48 hours. After over 48 hours, I had to call them back. Lindsey very helpful.
Reply from Medical Guardian
Nov 11, 2019
Thank you for your review, Jacki! We're sorry if we you didn't get a call back within the designated time. We make our best effort to call our customers back as soon as possible. We're glad Lindsay was able to help. If you have any other questions, please let us know. Thank you for choosing Medical Guardian!
So far, without any emergency, they have responded to all my inquiries and equipment tests in a timely and pleasant way.
Now when I walk th dig 3 times a day if I should fall I feel safer with the button
The first time to charge it up was very easy with clear directions and excellent response with operator.
At first I was happy with the device and needed to use it once to ask to my daughter be contacted to assist me to get off a new hammock. I am disabled and simply had nothing to crab on for support to pull me out. Then next week it started to not ho;d the charge. The steady red light showed it was fully charged and I was going to do the adviced test call. But the device had no power left just 2.5 hours later. I called the company and they asked me to put it in charger so they could run a test. I saw all the lights flashing and the lady to whom I had talked to (it wwas Friday) stated she would call me the coming week to give me the results. Anyhow I never received a call. In multiple times the device lost power within few hours and when I tried to make a test call it took at least 15 seconds anyone even answered. I told it was a test and that the device was losing power within few hours. After repeated attempts to see if the device would maintain power as ong as the ad states I called the company and said I needed a return address I could not trust the device. They tried to offer me a discount for monthly payments down to $25 instead the $40. I said I did not want the device any more. and the man still told me what would happen if there was a power outage. My phone is workin and generally with me all the time but I do not take phone with me every time I go to kitchen. I thought the device would be good ia case I fell in the bathroom but then again it is difficult to sleep with that cord around my neck and during the night being sleepy I do not remember to put it on every time. So I saw an add to Fitbit Versa 2 and it is kept in wrist, power lasts 6 days, it has now Alexa so I can just ask it to dial any number via my alexa at home, I can sleep with a wrist watch without it strangling my throat, it is possible to keep on in shower, swimming etc. It has email and text capability. the price is little under $200 so thinking of paying for unreliable device $40/month in 5 months payments I will own the wrists smart watch and have a warranty. This device is supposed to cost $350 that is a joke when it worked only one time. I never used it in shower, never dropped it or mishandled it and within 2 weeks it quit functioning properly, Initial emergency call I was happy with the function and ready to advice friends to get it but when it does not maintain charge more than 2.5-8 hours what happens if I am somewhere out and do not even have a charger with me? i was told that at times there can be defective devices and they would change it but I will not risk that aned will now on advice people to get Fitbit Versa 2 with Alexa shat is like a watch on the wrist and not strangling while sleeping.
Too early to know how to rate the product but seems to be good for the money
Reply from Medical Guardian
Nov 11, 2019
Hello Leeni, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
Staff seems to be very connected when alarm goes off by mistake.
called for some explanations, waited five minutes for someone, two times and no response, just left it go as no one seemed ready to answer. No one asked for numbers for local emergency such as fire, ambulance etc, no one asked for combination to lockbox on porch
Always take care of any issues very quickly
They are very attentive. I set my alarm off in error and because they were unable to reach me they sent paramedics. Embarassing but so grateful.
I love that I can talk to somebody at any time should there be an emergency.
Need to keep the device charged so you have to take it off to do so
Great customer service and support! Medical guardian has brought so much peace of mind to our family. Thank you!
No review needed. Happy with the product and the service
Have not used it yet for an emergency - but overall seems good.
Easy to set up, not invasive, easy to use
Device needs to be recharged every couple of days. Would be nice if the charge could hold for 5-7 days.
It was a good device though we only used it for a short time. It worked out okay.
We've tested it a couple of times and so far they've done everything and so far so good. It gives us peace of mind knowing that I can get through to them.
The device is very convenient to carry around. I test it every month since I've had it.
The response time was quick. I like the safety for my mother.
Very impressed and will definitely tell older people about it. I am very happy with it. I was very surprised they answered so quickly. Wearing it is no nuisance at all.
I'm completely satisfied with it. You might have to wait a while on the weekend for them to answer but other than that they answer.
I like it because of the fact that it covers me. Everything seems to work fine as far as I know.
It really surpassed my expectations. My mother had a medical alert system and she couldn't travel with it so I like the fact it travels with me if I go to the next town to see my niece and nephew. I had to use it the last several weeks because I had back surgery and the medicine they put me on was causing me to fall and when I fell I couldn't get back up. The people who got on with me were very calm and tried to calm me down and talked to me until the squad got here.
We live out in the country and cell phone service out here is not good so that limits the capabilities of the system but we used it last week. They have been very helpful. We had an issue with the first wrist band and customer service corrected it very promptly.
My medical alert device is fantastic except the device on my chest is a little bit heavy. The quality is wonderful. When I banged it, they were on instantaneously.
It's too expensive. It worked well but it costs too much. I do not like the heaviness od the pendant. It doesn't weigh me down but it is heavier than I like so I want to switch to the bracelet. I like that it has a little platform to rest itself on.
It's wonderful. I have self assurance with the medical device.
The device is light weight and easy to wear. I feel safe with it. It is expedient, it took practically no time for them to respond.
When I tested it, I was talking to someone right away and it worked out fine. I like that all I have to do is push a button if something happens. My family is much happier since they live all over the country and none of them live here with me.
They've always been very helpful and the device is easy to use.
Very quick responses and convenient and reasonably priced.
I've had it for about six weeks and they've been there and answered questions and done exactly what I think they should be doing. It seems to be working fine when I do some testing.
I wear it all the time during the day. No problems whatsoever. I tested it when I first got it. I hit it on the table and they called. I said sorry it was an accident and everything's fine. Anytime I've needed them they've alway been there. It is kind of hard to tell when I need to charge it. I keep it by the bed at night because it's uncomfortable to wear.
The one thing I don't like is the cord that goes around my neck but it all works well.
Very easy to work with and the operator was nice. The sense of safety is something I like.
I feel safe having it because it is reliable and the person on the phone was very helpful and concerned and efficient.
Support is good, it is immediate when you need it. I like my device.
Easy to use. The response was immediate and the people helping me were very responsive.
I've called 3 or 4 calls because it's supper sensitive. Other than that it's alright.
I like their response they give when the button is pushed. I tested it two days ago and they responded right away.
Every time I've tested it there has been an immediate response.
Ok, so I ordered the cellular system for my Mother in law yesterday. I delt with Sean who was extreamly helpful and professional. I paid a year in advance to receive a small discount. He assured me that in the event of a change of heart all unused time would be fully refunded. Additionally, there would be no restocking fees or additional charges. I will follow up once we set things up. I'm hopeful the fall detection works well as my mother in law recently had a fall from a stroke and was not able to call for help, thus her life will depend on this system working properly in the event she falls and passes out. No second chances with a stroke.
It is light weight and easy to use. It was fine when I tested it. They answered promptly and I could understand them. It is worth it.
I like everything about my medical alert device. They answer almost immediately and are very courteous.
The portability is good and customer support is okay.
I love it I feel more confident with it with me and I am not worried so much with nobody being around because I live by myself.