Medical Guardian

The customer service was able to answer all my questions.

Reply from Medical Guardian

Jun 26, 2019

Hi Yolanda! We're glad you received the answers to all of your questions. We appreciate you providing us with feedback. Thank you!

I like the bracelet that comes with it. It's small and I can keep it plugged in if necessary. I have tested it and it worked well.

The only thing I don't like is I can't get more than one bar so it takes a while before you can answer the call. The only thing we've had to do so far is test it and it hasn't failed or anything. They've done pretty good to get answers to my questions and stuff.

Reply from Medical Guardian

Jun 26, 2019

Hi Ida! It sounds like the coverage in your area may not be optimal for your current unit since you are getting delayed responses. We wanted to let you know that you we have a landline-based unit as well which doesn't depend on cellular signal. This unit would be more reliable for you in terms of a home-based unit. If you're interested, please let us know via Live Chat on www.medicalguardian.com, via email at [email protected], or phone at (800) 313-1191. Thank you!

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I like that it's compact. It's usually placed in an area that is reached by everybody who lives in the house. There's an immediate response when you call in for help. I tested it about two weeks ago. My daughter arranged for me to have it put in my house. I found it very simple to use.

We test it once a month and they respond immediately when I push the button to test it. We tried another medical device and we had to send it back twice because it wouldn't stay charged.

When I fall I have someone to pick me up and I fell just a few days ago.

I tested it once and the call came in shortly after I received it. The reps call and follow up.

They answered all my questions quickly and I've never had to call them back for any feedback.

It's easy to use. I tested it and it works fine and I wear it around my neck at night. When I set it up, everything was explained to me and I checked it out and it worked well. Medical Guardian was the best value compared to other companies. You can take the device with you in the car when you travel.

I accidentally put pressure on the necklace and they called immediately to see if I need help.

It's easy and simple to use. The necklace is kind of heavy to wear around your neck and I dislike that. When I tested it I had no problem. The operator answered my call almost immediately.

I tested it once and everything was good. They were very prompt.

I think it's very operable and in good shape. I've used it twice. I fell and they answered and the other time they just called me to make sure it worked on my end.

I like the fact that it's so easily accessible to me. My experience with the company has been positive.

I dislike when you push the button, it takes one full minute for Medical Guardian to answer when you're not in an emergency. It feels like forever.

My mom accidentally touched the button on one of the devices and we were in the car and then someone called us and asked if we had a medical emergency. They said they they would be there in ten minutes and that was awesome. I have one life alert and they take forever to get to you.

The device itself is small and works well. We tested it about three weeks ago and it worked. They were very friendly. They seem to be U.S. based and local. Overall, the customer service has been excellent.

Medical Guardian is excellent. I haven't had any problems at all. There's been a couple mistakes. For some reason I've pushed the button by mistake.

I tested it a month ago and I've had no problems at all. We have nothing wrong with it.

It's a very convenient device. The charging unit stopped charging and it was replaced but the replacement is okay. I tested it twice. I had some inconveniences with the person that I was speaking to at the time I was testing it. There needs to be a better explanation as to what to expect in terms of the call back. I was staying in a different room than the base unit so I actually missed the call and wasn't prepared in advance and knowing the sequence of the test. I called in when there was a red light on my base unit and it was showing it wasn't working to recharge. They said they would get a replacement overnight but the first one was actually the wrong part and then it was six days. It was a little excessive for delivery.

It doesn't take up much room and I wear it around my neck. The customer service was courteous and gave me an explanation of what I needed to do and why so I was pleased with it.

I've tested the medical device and it worked well.

My 82 year old, sister-in-law, became ill at a hair appointment. She didn't know what to do the hair dresser called the emergency team. She is home alone most of the time, I assisted she and her son in setting up Medical Guardian. This give the whole family peace of mind. The customer service and assistance has been amazing so far. We are so thankful this is a service from a most reliable company which is affordable on her retirement income.

Do not use this company! I have been doubled billed several times and company promised to resolve, never did. Promised to call me back within 24 hours, never did. I am getting efficient at entering disputes with my credit card company. Have GPS type service which doesn’t work well. In home service appears ok. I paid for a year service in advance, now 6 months later I have a charge on my credit card currently. Never give this company your credit card number.

Reply from Medical Guardian

Jun 21, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

After receiving product was not what we needed, We were told to sent everything back. Sent back with tracking # they Received 06 Jun. Now 3 weeks later no refund, We were told mailed to wrong address even though still same company and we returned to return address on box and even though same company they need to send me a cancellation form to process the claim. Not a happy camper.

Reply from Medical Guardian

Jun 21, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Tested it and it has gone quite well. It takes care of any problems with my health. I can wear it in my house or out wherever it is covered. They take care of business.

It's been terrible and I feel like I've been ripped off. I can't even get it set up.

I feel like it is reliable. I have had occasions that it has alerted them when I accidentally bumped it and it let me know it would alert if I needed it. Customer service is very knowledgeable and answered my questions.

My husband fell down the stairs and it did not go off automatically and it is supposed to.

Reply from Medical Guardian

Jun 20, 2019

Hello, we're so sorry to hear that. We hope he's okay! We will send you a private message for your contact details to give you a call back to speak with a technical support agent. We'd like to see why it did not go off. Thank you!

I like knowing my husband has an instant contact if something happens and the services available to him.

They spoke very clearly. When I was testing it, they didn't hear my voice and called my first contact. I felt there was a very good response.

Price is very reasonable. They're a good company so far. Every time it goes off, they're right there calling me. I would definitely recommend.

I've called customer support several times because I have had questions and they answered right away. There is nothing I don't like about it. I am very happy with it.

Happy with Medical Guardian. I carry it on my neck and I get some help, I test it quite frequently.

It is always with me and I like that. It is convenient and I just have to charge it every night and that is fine with me schedule so I don't have any problems with it.

The wristband is bulky and I don't use it much, I use the necklace thing and since I am short, it is a bit long for me. I am very pleased with their customer support.

They are very informed about their products. Everything is fine when I test it and it is reliable.

A couple of times I have accidentally bumped it and they were right there. The operator was courteous and concerned.

Haven't been able to use it and I've been at it for several weeks and I'm not able to hook it up. I am not happy at all.

Reply from Medical Guardian

Jun 21, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We will send you a private message to get your contact information to look into the issue further. Thank you again for your review, and have a great day!

We have had some emergencies where we have had to use it because my wife has multiple sclerosis. Everybody has been extremely nice and easy to work with. It is smaller and more compact and has two times the range of other units.

I tested it about a week ago and it was fine and we heard from the dispatcher. They answer promptly and I feel secure with the beeper.

Medical Guardian is very friendly and sufficient and having the device gives me peace of mind.

Customer support is very good, they are very helpful and they answer fairly quickly. I like that they'll be able to get help. The thing I don't like is that I'm not sure they're able to hear me because I am on oxygen and my voice goes in and out.

The best part is if I fall or something happens, I am secure. I am never without it. It is worth every penny. Medical Guardian answers immediately.

Grateful and thankful that I have it because I am in the position where I can live alone and without it, there would be twenty four hours before anybody would have found me. It is very efficient and the response time was better than I expected.

I have to necklace but I should have gotten the bracelet because the necklace is in the way of my work but other than that the device is alright.

They do what they say they are going to do. The device is quite good. I have accidentally tripped it twice and they were very polite about it. I am pleased.

Please everyone read this I was not satisfied with the service I had the service for my parents which my mom died this yr so, plz read the small print, I called and told this company to disconnect my service and my parents service, well becareful because if you disconnect your service turn in your equipment the same day, cause they will continue charging you, SO MAKE SURE YOU READ THE FINE PRINT,I think they need to explain this to the customers much better

Reply from Medical Guardian

Jun 19, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

I decided to secure their services. My equipment arrived and I was prepared to get it "activated" when my circumstances changed and I called to cancel my subscription. I was told they couldn't do that....that I was committed to the 90 day verbal contract. The representative was rude and discourteous. I tried other departments to get help. They were all unsympathetic. They had already debited my account for the $122.+ plan (including insurance on the equipment). I live on my Social Security and I can't afford to chalk that fee up to making a bad choice. I have today returned their equipment to the address they provided. I can see a small charge for their initial mailing, etc. but to keep my money for a service I cannot now use - I am extremely stressed over this. One Rep. told me that's the reason they make you pay annually or quarterly, so you can't change you mind after you've activated the count. BUT I DID NOT YET ACTIVATE THE ACCOUNT! Oh well, lesson learned. UPDATE: I resumed a series of phone calls yesterday and finally reached a representative in customer service who explained that as soon as my equipment was received at a Delaware location they would pro-rate a return to me via debiting my account. They said nothing could proceed until that receipt. They seem to be located in Pennsylvania. Oh well. I was told I could expect at least 30 to 90 days before return will be negotiated. I have documentation of a US Mail Priority of receipt of pick-up of the boxed equipment from my residence. Now I just wait. I regret ever having initiated the purchase/service.

Reply from Medical Guardian

Jun 14, 2019

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Does not work, just get a black screen that says Android.

Reply from Medical Guardian

Jun 18, 2019

Hi Lori, we're sorry that you're having issues with your Freedom Guardian! It looks like we sent you a replacement device and is on its way to you. Please let us know if we can do anything else for you!