Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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Very helpful staff setting up the system
Helpfull staff in every. Immediate response when needed.
Great customer Service agents. Equipment is very efficient.
Feel safer,at home and away! my children are very pleased and don't worry as much.
We're very helpful in setting up the alert system. Have not had to use it yet.
didn't work properly, support was lousy, product did not work as advertised
Reply from Medical Guardian
Jul 28, 2020
Hi, Frank. We are sorry that the experience with the product was less than satisfactory. We see that the account has been closed. If you need anything else, please do not hesitate to contact us. Thank you.
Janice McLeod James Ford
They answer really quick and respond well.
I have compliments on my necklace people do not realize it is an emergency alert. All the customer service people are nice and helpful!
Actually have not had to use the device yet which is a good thing. But customer service was great!
Hate charging, often times I forget to charge, which is scary.
Reply from Medical Guardian
Jul 28, 2020
Hello. Thank you for your review. We understand not wanting to be unprotected, but any mobile device will have to be charged at some point. We do have home-based units. The pendants for these do not require a charge. Please contact Customer Care at 800-313-1191. One of our friendly specialists will be happy to answer your questions and make sure you have the system that is right for you. Thank you.
No complaints at all, I like everything. They are very nice.
Support is very helpful and courteous. It's simple to use and light weight. When we test it, it goes fine.
The thing I like about medical guardian is that is easy to use when I tested it.
I am glad I gave it a try. It is really secure. I test it and they are there. I used it once to reach out to my son. They got a hold of him and he came right over to help me. They were polite and direct and seemed concerned. It is a good relationship.
I like that it works and they contact us and let us know when a fall has happened every time. They have been very compliant and helpful.
Wherever I take it, I feel safe. If I fall, they know where I am at.
I like that is on my wrist and easy to reach. I test it and it works well.
They’re supposed to send me a new one because it doesn’t work properly but they haven’t gotten back to me. I hope it gets better.
Reply from Medical Guardian
Jul 24, 2020
Hello. Thank you for you for your review. We are sorry that you have had a less than satisfactory experience. We are going to send you a private message to collect some account-specific information so that we may investigate this for you. Thank you.
I don't like it to get so heavy, but it feels heavy to me.
Everything about is something I like. It is used by my mother and it gives me peace of mind that if there is an issue, I’ll be notified. We test it and get instant responses. They are knowledgeable and understanding. It’s awesome.
Only thing that I think is that the button should be recessed a little bit to make it a little more difficult to accidentally push the button. I like that it covers most of the 48 stated.
It has been a couple of weeks and I like. Everybody seems very nice and helpful when I call. it doesn’t hold a charge very long, only about 2 days. It tests well.
Medical Guardian is easy to get. They answered me quickly.
Knowing that I get help if something happened makes me feel safer so I wear it.
The customer service person that I talked to was very helpful, very knowledgeable, and very friendly. I like the fact that my father can be out in his three quarter of an acre yard and it covers the whole area. It is not limited in it’s coverage. They answer immediately when you test it.
It makes me feel safe. They had to send me a new battery because it didn’t work when I tested it and now it works fine. They handled it right away.
Medical Guardian is easy to use because they were very thorough in their explanation of how to use it.
I've just had it for a week. It's too heavy for me around my neck.
The only thing I don’t like is the watch band, it keeps coming out of the little loop and I have to adjust it all the time. That’s the only thing. Other than that I love it. It makes me feel that I am not alone. I have somebody in my corner all the time. They listened to what I had to say.
I like it very much. As soon as the button is pressed, somebody is calling me to see if I am alright. The only problem is that when I am eating at the table, I lean over and I bump it against the edge of the table and it goes off. It has happened twice.
We tested it when we first got it and it was fine. I like the color.
The lady was very nice when she was helping use set it up and test it. The device works fine.
I like it because it gives me comfort in my home. Also I can go anywhere as a part of it. Everybody has been nice and answer right away.
One time I dropped the controls to my lift chair and I couldn’t reach it so I pushed the button and the fireman came.
It works just fine when I test it. It is easy to use. They seem to be a good company. They were easy to work with.
The monitor doesn’t keep a charge very long, that’s the only thing I don’t like. One time I called customer service, the gentleman walked me through it. He seemed very knowledgeable.
Having it around my neck all the time is an adjustment but I don’t have any issues using it. Everybody was helpful with assistance.
So far I am happy with Medical Guardian. It’s worked fine. Their responses have been immediate. We had to drill holes in the plastic so that the wristband fits because my wrist is 5 inches around.
Anytime she has an accident, somebody at medical guardian was able to talk to her. They were prompt and polite.
Everything is good. We tested it as soon as we got it and the response was adequate. I like that is a pendant and that it has a range of 1300 feet.
They are very nice and knowledgeable. I lie that the GPS is part of it and it is basically waterproof.
It's convenient and it looks good. People think it is jewelry. I like that I can take a shower with it. I think it is very good.
When they sent me the contract, all the names were misspelled. All the information is not clear. Hopefully customer service will be better in the future.
Reply from Medical Guardian
Jul 24, 2020
Hi, Pearl. Thank you for your review. We are sorry for the wrong information on your service agreement. If you need a new one, please contact Customer Care at 800-313-1191. One of our friendly agents will happily send you a new one. Thank you.
I think Medical Guardian’s mobile alert is a great device. It tested well.
I tested it the day I got it. The charge doesn't seem to last.
It’s easy to wear and testing it was easy. I ended up speaking to someone and they were helpful. i do get a little bit confused about charging the main unit.
I like that I have two options, it has the wrist band like a watch and the one over the neck.
Customer service answered all my questions. They are very courteous and polite.
They always answer my questions fully. I think the device works and can save my life. I don’t like that it is heavy but I have still recommended it to 4 friends.
Everyone is friendly and professional. They know what they are talking about. The information they have provided me has been accurate. The device is easy to operate. When we test it, they answer right away. Twice, when we’ve pushed the button, the EMTs have come here, it only took about 16 minutes I believe.