Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

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10,091 Reviews

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Mary
September 17th, 2019 Chesapeake City, MD DETAILS
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So far so good. The times I have accidentally called for help and somebody was there to receive my call and they handled it very well.

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Anonymous
September 17th, 2019 Philadelphia, PA DETAILS
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Everybody with medical guardian has been attentive and pleasant.

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Patrick
September 17th, 2019 Columbia, MO DETAILS
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Right now I am having difficulty contacting the cell center from my location. Customer service seems to resolve things and it works.

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Reply from Medical Guardian

Sep 19, 2019

Hello Patrick, thank you for your review. We're going to send you a private message to get your contact details to resolve your issues. Thank you!

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Lydia
September 17th, 2019 Elizabeth City, NC DETAILS
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The response time was absolutely wonderful. They answered immediately, within one ring. I was quite happy with that.

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John
September 17th, 2019 Everett, PA DETAILS
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The times I tested it, the response was immediate and clear. If I have another heart attack or stroke, I wont lie on the floor for three hours again.

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John
September 17th, 2019 Fort Wayne, IN DETAILS
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I got to used to the size and it really doesn't bother me having it hang around my neck. Somebody answered within a few seconds when I tested it. The person was real nice and talked to me about a few things about the device. It gives me peace of mind knowing that someone is there if I fall to help.

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Anonymous
September 17th, 2019 Fullerton, CA DETAILS
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They're always there if I need them. It makes me feel a great deal safer. I like that I can take it on and take it off.

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Katrine
September 17th, 2019 Northville, MI DETAILS
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I like the small size and the quick contact. Testing it went smoothly.

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Anonymous
September 17th, 2019 Racine, WI DETAILS
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I've tested the medical alert device and the response was good. They helped me as much as they could.

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Ana
September 17th, 2019 DETAILS
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The other day I accidentally pressed the button when I was sitting having my lunch and in less than a second someone was on the phone asking what happened. I was very impressed. I like the color and the size of it and I hope to continue to be with it for the longest time.

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Robert
September 17th, 2019 Pittsburgh, PA DETAILS
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Medical Guardian is easy to use. It's simple, that is what I like about it. When we first got it, we tested the device according to the instructions and it all went well. It all functions well so there are no problems.

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Kathie
September 17th, 2019 Clinton, OH DETAILS
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I had the system for m husband, it worked well enough. He passed away about a month ago. Shipped their system back to them and haven't gotten a penny back into my account yet. they took over $100 after he passed and gave no refund so far..... it has been well over 2 weeks. They can grab the money in an instant to bounce your account...

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Reply from Medical Guardian

Sep 17, 2019

Hello Kathie, thank you for your review. Your feedback and concerns are very important to us. We're very sorry for your loss and please accept our condolences. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you.

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rachel k
September 16th, 2019 DETAILS
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they called me twice to check on me, they though I pressed the bottom,

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Rosemary hogan
September 16th, 2019 DETAILS
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At the time that I decided that I needed a device such as this I knew absolutely nothing about them and I spent hours upon hours researching many companies and medical Guardian is the one that I decided was the best

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Esther Romanelli
September 16th, 2019 DETAILS
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Very dependable ,response time is very quick and clear

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Jean Fanselow
September 16th, 2019 DETAILS
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Excellent service. They are very responsive. The alarm works well. It has provided my mother-in-law and our family that help is close by

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Laurie mojabi
September 16th, 2019 DETAILS
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Easy to set up for peace of mind for my elderly parents living in a remote area

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monique
September 16th, 2019 DETAILS
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Help was at my door within 5 minutes of when I fell. Also calls your loved ones letting them know help is on it's way.

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Debbie Simmons
September 16th, 2019 DETAILS
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This device might work better in a city but my mother lives in a rural area. It works but takes a long time for the operator to answer.

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Reply from Medical Guardian

Sep 17, 2019

Hello Debbie, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate. Thank you!

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Ronald Trammel
September 16th, 2019 DETAILS
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Great customer service. Good product.The experience so far has been excellent. I sleep much better at night knowing my parents have this product.

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Leslie Terner
September 16th, 2019 DETAILS
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The devices effectively do what they are designed to do and provide safety measures.

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David Skinner
September 16th, 2019 DETAILS
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Easy set up , very helpful with the process

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Ellsworth McConnaughey
September 16th, 2019 DETAILS
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The first of this month I ran the suggested check and got a person that called me by name. Very good.

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Doris witt
September 16th, 2019 DETAILS
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Convenient and easy to use. Good value........................

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Janet
September 16th, 2019 DETAILS
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Really haven't been able to use that much since I have not been alone often.

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Betty Harrison
September 16th, 2019 DETAILS
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Haven't had it very long,so I don't know how good it is,but so far it is ok.

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Mary apeacock
September 16th, 2019 DETAILS
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My mind is at ease knowing our mother wears the wrist band ALWAYS!

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Anna Joyce Holtsinger / Tammy Peterson
September 16th, 2019 DETAILS
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Every time my mother has accidentally hit her button, they have always responded and were very courteous and nice, and sent someone out once as they could reach no contacts. This gives so much peace of mind to our family.

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Stephanie
September 16th, 2019 DETAILS
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The material seems very fragile, already came apart once.

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Reply from Medical Guardian

Sep 17, 2019

Hello Stephanie, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can take a look into your account and send you a replacement. Thank you!

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Sister Barbara Daniels
September 16th, 2019 DETAILS
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Very timely, courteous response even when I accidentally lean against the call button.

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Tracy Tyler
September 16th, 2019 DETAILS
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Fall detection does not wk , mother has fallen at least 3 times & it has never recognized it

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Reply from Medical Guardian

Sep 17, 2019

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can look into the issue further and give you a call to follow up. Thank you!

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Jk
September 16th, 2019 DETAILS
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Prompt courteous service And responsiveness

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Dena White
September 16th, 2019 DETAILS
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Information provided was helpful and, while we have , thankfully, have not needed to use the service, the practice calls were promptly answered.and

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Lisa McDonald
September 16th, 2019 DETAILS
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We have only tested it but they called immediately to confirm it worked

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E Zimmerman
September 16th, 2019 DETAILS
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When your device breaks and you need a replacement it took two weeks to get one.

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Reply from Medical Guardian

Sep 17, 2019

Hello, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Melody
September 16th, 2019 Sumas, WA DETAILS
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The necklace is very heavy putting pressure on the neck and mom cant wear it long.

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Polly McBride
September 16th, 2019 Portland, OR DETAILS
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Easy to set up, good customer service, good follow up.

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Jill Enders
September 16th, 2019 Clayton, CA DETAILS
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My mom and my sister in law and her caregiver can't figure out to activate it.

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Reply from Medical Guardian

Sep 17, 2019

Hello Jill, thank you for your review. Please give us a call at (800) 313-1191 to active your device. We'll be happy to walk you through the activation and testing process. Thank you!

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Edward Cavallini
September 16th, 2019 Monterey, CA DETAILS
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Recent event showed how fast and accurate the GPS worked

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Dori McCool
September 16th, 2019 Tehachapi, CA DETAILS
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I felt a bit like I was being sold when I called to sign up for the product. It seemed important to the person helping me that I pay for a year at a time and I wasn't prepared to do that I needed to try the product out first.

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DONALD ROZUM
September 16th, 2019 Lake Hughes, CA DETAILS
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THE TEST WORKED FINE. AND THAT'S ALL WE'VE USED IT.

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Karen Tran
September 16th, 2019 Shafter, CA DETAILS
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So far they answer quickly when we test.

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Have only had the system for a free weeks...hard to judge. Peggy Burklin
September 16th, 2019 Mission Viejo, CA DETAILS
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They answered the alarm promptly and were very courteous

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Ramona Brown
September 16th, 2019 Chula Vista, CA DETAILS
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The support with set up for my aunt, has helped put me at ease about her being alone.

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Kathleen Lockwood
September 16th, 2019 DETAILS
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Fast service, n ou ce people. We only used it for four months, once for an emergent call and they were great. Our Uncle died, and returning the product was quick and easy.

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Thomas G. Johnson
September 16th, 2019 DETAILS
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There have been two false alarms. One might have been an accidental push by my mother-in-law. Service is excellent.

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Helen Borgesi
September 16th, 2019 DETAILS
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I am 2 1/2 hours away from my mom. She loves to be outside working in her yard. It's comforting to know she will be able to get immediate help if needed.

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Rick Fetter
September 16th, 2019 DETAILS
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Courteous, professional. Call within seconds.

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Mary Cooksey
September 16th, 2019 DETAILS
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Only installed a month ago, but rated my experience based on ease of setting up equipment and learning how the system works.

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Christine Collison
September 16th, 2019 Vancouver, WA DETAILS
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Wonderful safety devices for my father living at home alone. Gives us freedom and piece of mind knowing that he is safe.