It works good. I tested it and it's great. Medical Guardian is very efficient. They seem to know what they are doing.

When I tested it I got an immediate response. They're there when you hit that button for emergencies. I wear the wristband and the leather part on the band catches everything you go around. It's like you have to wash it every day to keep it clean.

The equipment is made simple and easy to use.

I was able to get help when I needed it. I like the personnel. I like the whole company. I've tested it and it's always working properly.

I haven't had to use it yet but I've tested it and it's worked fine.

It's very simple. It's always there. I've tested it and it was very easy to go through the test. It's very prompt, very clear and easy to follow. The only thing I don't like is the thing that the button is attached to.

It works and they call and check on my dad. When we first got it it all worked well and I think my dad accidentally had set off the wathc a couple of times and they were concerned and called to make sure he was okay and then also caled the two people on the list to verify to check on him. They're on the ball. They didn't wait, they called immediately to make sure everything was okay. I think the watch is appropriate size wise, it's not real big.

I've tested it and I've also accidentally hit the device for an emergency which they did call back which was a nice thing. Sometimes when I call it kind of rings quite a while before someone does answer from customer service.

Medical Guardian is courteous. I like the security this provides.

The rubber on the buttons won't stay on. They pull off. I think Medical Guardian should have replacement buttons instead of replacing the watch. There is a slow connection when I test it.

Reply from Medical Guardian

May 01, 2019

Thank you for your review. We would like to troubleshoot your device to ensure everything is working as it should and also take a look at the issues you are having with your buttons. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about your concerns. We appreciate the feedback!



They seem to care about everything that it's supposed to do. I wear it every day.

The battery for the device doesn't last long enough. The price is a little on the high side. I like talking to the reps.

It took a while for the operator to answer but the customer service is very helpful.

Reply from Medical Guardian

May 01, 2019

Thank you for the review. We are happy that you are satisfied with your customer service experience overall. If you want us to take a closer look at response time for your device, please reply directly to this message with your full name, address and phone number and we will look further into your concerns. Any information shared in your response will not be posted publically. Have a great day!



I have fallen a couple of times when no one was at home and I knew I could push the button and someone's here to assist you as soon as possible. I've only tested it to make sure it's working properly and it works. When I do push the button, I don't have to wait long and the person on the other end is very courteous and they are on your side and say they're here to help you twenty four seven. They're just very pleasant to talk to.

I like the wristband a lot. I tested it and the response is good. When I called them, I got answers right away.

I wear the device day and I hardly know it's there.

When I tested the device, they answered me rigth away. They were right on the minute I touched the button. If you need help, they're right there. Medical Guardian is very helpful. I was going to cancel it and they helped me out of the monthly premium and got it down to less money.

I've just called them and say I'm testing out the equipment and they've been very helpful. They forgot to send my lock box with the equipment originally so I called them and then it came just as they said it would. They said it'll be there by the thirteenth and it was there so I was very pleased with the. The only thing I don't like is that I have to carry the little speaker box with you all the time and you can't just speak into the device. When I did test it, it worked very well and works exactly like they said it would work. Medical Guardian did exactly what they said they would do in a timely manner. They're very efficient from ordering it to delivering it, it's been just what I expected and they've got it well organized.

It seemed like everything went out just fine when I tested it.

The device is too heavy. When it bounces from my chest it seems awful heavy. But that's the only thing that bothers me

I just wear it around my neck and it doesn't bother me at all. He was awfully nice when they put it up and how they did everything here. He was so good in explaining things when he set it up but I haven't seen him since.

I tested it when I first got it and everything was all right. They were quick about helping. They were there to help. They would ask me if I was okay and if I needed help or anything like that.

I like that they are responsive. We've had a couple of mistakes hitting the button and they come on quickly. I just like the service in general. The thing I don't like is the speaker and microphone is on the base unit. I know they have a pen option that has a speaker and mic on it, but it's too cumbersome and it seems like they could figure out something that would be a wrist watch that wouldn't be huge and yet would still have a micropnhone and a little speaker. The other day, they couldn't get ahold of my wife because she wasn't hearing them and they called me which I was glad they called me instead of 911 because we didn't want to carry that expense for nothing. The follow up seems good.

Reply from Medical Guardian

May 03, 2019

Thank you for your review. You may be interested in our newest product, the Freedom Guardian. It is an all-in-one wearable device with an emergency button and speaker built in. If you are interested in hearing more, reach out to our Customer Care team at 1-800-313-1191. Hours are 9 a.m. to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Thanks again for reaching out! .



They answered my question right and they helped with the problem.

I tested it when I first got it and it worked fine. The customer servie is very good about answering any questions I have. The only thing I might suggest is that they furnish a booklet with the equipment explaining how it works in detail a little more.

Reply from Medical Guardian

May 03, 2019

Linda, thank you for your feedback about our manuals. We are constantly working on providing our customers with additional resources to better understand our products and services. We will take your thoughts into consideration. If there is anything specific that you wish we discussed in better detail, please feel free to share some additional specifics in response to this message. Thanks again for your review!



I like that I can take it with me. I am just enjoying it right now.

We've used it four times. Everything went well. My brother had fallen and they came and helped him up.

I think all medical alert's are pretty expensive, but I heard that Medical Guardian was alright. They've answered all my questions and I would be likely to recommend them.

The equipment is convenient and they respond quickly.

I dislike that the device is very sensitive and it can go off just by accidentally tapping it. When it was tested accidentally, the service was fine. The person from customer service was very nice about it and that it was a false alarm.

The customer service is really good and really nice.

I was with another company and I like that they can provide the same if not better service at half the cost and I also like that there is zero contract. I've tested it twice and that was good. I very much like the key locking device that medical people would have access to the key rather than sticking it under a door mat or flower pot.

The device is very convenient and testing it was very easy. The customer service has all been very helpful.

So far, everything is fine. I had some difficulties getting through on the phone the first two or three times, but the last two or three times, when I had to get in touch with them, it's been much easier.

I like the size of the base unit. It's smaller than what I had with a different company and the lock boxes they provided for my home keys and all the equipment seems to be working very well. I did hit the button accidentally and got a fairly swift response and they also contacted my son when they weren't able to reach me.

I had to give mine back because it doesn't cover where I work where I'm out on the farm. I had to use it one time and never got through. I finally had to call myself because it would just ring and we went to the county emergency services instead of Medical Guardian's services.

Reply from Medical Guardian

May 01, 2019

Kevin, thank you for your review. We certainly hope that you are doing well after the incident in question. We would like to take a closer look at what happened during your emergency. If you could provide us with your full name, address and phone number we will look at what occurred. Please provide any additional information you feel may be relevant, including the approximate date of the incident if available. We thank you for your feedback.



They were very courteous and very nice and solved our problem. We had to return the first device. It wasn't giving a signal so we had to get another one. It works fine. We only just got it.

I like it. It's simple, easy and convenient. I don't have any dislikes right now. Medical Guardian is very responsive and takes the time to help.

The equipment is easy to take with me when I'm out.

With one of the pendants I wear around the house the plastic sticks to my skin, but that's the only complaint I have. I test it once a month and like the feeling of security.

The response time was a little slow. The GPS works but they took too long to answer the device.

It was easy to set up and they were very helpful in setting it up.

The system is convenient. We've tested it. They're very efficient and very helpful. They answer questions and they're knowledgeable on their system.

They're very excellent and they answer any questions I have. I'm covered no matter where I am in the state and whole country.

I tested it and Medical Guardian immediately answered right away.

The device has been tested and the test was fine.

We tested it when we got it and the customer support was good.

I had to use the device this past Saturday and there was a malfunction and it did not connect. I'm not sure we are going to continue with Medical Guardian. We're having multiple issues with it.

Reply from Medical Guardian

May 01, 2019

Richard, thank you for your feedback. We are sorry that you experienced technical difficulties when you looked to make use of our services recently. We would like to take a closer look at what occurred. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about what occurred. Thanks again for reaching out!



I like the device, but I don't like the cord thing hanging on my neck. I think it's very bad. They should have put like a chain or something. I do feel confident wearing it.

I tested it when I first got it and it worked great. They came right online and everything was satisfactory. I like when you take the device out of the cradle it tells you out loud if the batteries are running low so that's kind of nice.