Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.
Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.
Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.
Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.
We break down each offered package below, or you can find a product overview with pictures here.
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.
Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty.
Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service.
Customer Review: Anthony
"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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Easy and quick to set up but I've not had to use the service.
The company has been very lax and incompetent several of my pieces of equipment are not functioning I have not received the replacements yet I was told at my first encounter that I didn't have an account
I feel safe where I go. Your customer service is excellent.
because I had to use it and ambulance came quick and everything was smooth
need to recharge it way to often, spend mo time charging it than using it. that's not good.
Accidentally hit the button and they were there instantly
Helpful. Friendly. Answers all questions.
the neckware is cumbersome and weighs on my neck
Inconsistent service in caller service. First time they identified my name the second time just do you need help.
Jackie Deorsam , daughter of Joan
Have not had an emergency. The product is nice and not too heavy. My Mom has tested twice and they answered right away.
Uncertain on reliability, but willing to reevaluate. Hoping it was a one time glitch. Brad Smallwood
During a routine monthly "test" of the transmitters, it took several MINUTES for the call center to connect and respond. Even once a connection was made, we were unable to effectively communicate with the representative.
The rating was good, like the longer cord and nice helpful people
From equipment to monitoring to customer service at least the are consistent horrible and life threatening
I had some difficulty setting it up, but I got it done.
Excellent reputation and customer service was great!
After weeks of waiting we have yet to receive our pendant that we paid for.
They do really good and they are really nice to and affordable to
They take a very long time to connect when alerted.
easy to work with, in constant communication with me, and seem to have a solid product with great returns
because it is easy, accurate,portable, and gives me peace
My mother has the MiniGuardian, and recently fell (first incident with the unit). The system did in fact summon an ambulance crew (my mother pressed the button). But the crew could not get into the house for 15 minutes -- until I noticed flashing red lights from the window and opened the front door (I was actually home, but was pre-occupied in a different part of the house). What about the lockbox code? The crew was told by the dispatcher there was no such code. But after the incident, I called customer service and inquired about the lockbox code and the rep immediately told it to me! But the dispatcher (called the next day by pressing the button on the device) stated there was no lockbox code. What about calling emergency contacts? None were called (including myself who is first in the list to be called). The customer service rep said that there were none in the system and that's why no one was called. I told him to pull up the scanned signed doc of the system agreement which he did, and he admitted that yes there were four emergency contacts listed. He could not explain why the info was not in the system. A few days ago, it occurred to me to give Medical Guardian the garage keypad entry code (much easier entry than backdoor where lockbox is located). I was assured by a senior rep that the data would be transferred to the dispatch side within minutes. Four days later, alas the dispatcher (contacted via test button push) stated that the garage code was not in their system. Calling back to Medical Guardian in this regard was useless since they told me this code was in fact in the system (exactly same issue with lockbox code above). I finally got problem fixed by calling special Medical Guardian number on BBB website; this phone number is provided prior to someone writing a review about Medical Guardian, requesting that the number be called first. The problem was fixed within the hour! Moral of the story: Do not assume that dispatcher has any data such as lockbox code, garage code, emergency contacts -- unless you can verify it yourself by doing a test button push.
The only problem I have with it is I am trying to figure out the length of time to charge it. It varies from two to seven days. It is good in every other aspect. I have accidentally pressed the button once and they were on immediately asking if I was okay.
I needed to use it at three thirty in the morning in the morning one day and it did not work. When I called them they were very helpful and apologetic.
My mother is the one who wears it. She likes the comfort of knowing that there is help available if she needs it but she is not happy with how easy it is to bump the wristband to make it call. They are pleasant to deal with. They are prompt and courteous.
The system is unobtrusive and not uncomfortable and it seems to be working well. I do have a difficult remembering how long between the times charging it.
Customer support is very pleasant and professional. They responded immediately and that is exactly what I would expect for such a service. It relieves my husband’s anxiety.
Having Medical Guardian makes me feel secure. It is simple and not confusing. Everybody I’ve talked to has been very helpful. They are quick to reply.
I did not like that I had to be on hold a couple of times to reset it when I tested it.
It works fine. It’s got good range. It’s easy to use. I don’t see any downsides. The people on the phone work quickly and efficiently and are very pleasant.
I lived with my son and his wife but they moved because of the pandemic so I am alone now and now if I fall I have something to rely on. I am happy with it. When I set it off by mistake, the operator was on asking me if there was a problem.
I am happy with it. I like that I can wear it on my wrist like a bracelet.
Every time I call I get pretty good service. They are pretty responsive to my needs. It is pretty easy to set up and use.
Everyone was fantastic when we set it up. They answered our questions. They are very knowledgeable about the device. It makes the family feel safer that he lives alone.
I am pleased with my device. There is nothing I don’t like about it. I am satisfied.
It is pretty easy to put on. Customer service knew right away what it was when I had a defect.
John And Joan
It's handy and reliable and based on the testing seems to be working fine. It does take a bit of time for the folks to respond to an emergency.
It is very convenient to have for safety’s sake in case I am in need of help.
I know that if I fall someplace that it is no big deal. I know I’ll be okay and that somebody will be here. I feel protected. I have had false alarms and it worked great. They assured me it was okay.
You have the choice between bracelet and necklace, I like that and that they are immediate with their response time. Every time I test it, they were right on. They are so competent. I am very impressed with the product.
Thank the lord we were able to procure it in time to make my mother’s life a little easier. It works. My mother fell and she pushed the button and that brought the EMTs to the house. I am very pleased with the service.
Never used it because we couldn’t get it to work so it is in on the way back, I hope I get my refund.
It is very large and very heavy but it worked fine the time I tested it and it sounds good to me.
When I first got it hooked up, I tested it and it was adequate. They answered right away.
We are very happy with it. I like the convenience of it. I like it’s premium cost. I think that is the most important. They are quick to respond when we test it.
Very light weight device. They are very quick to respond.
I like that it is small in size but I do wish it was even smaller. They are very courteous and very prompt.
So far so good. Medical Guardian is there if you need them.
It's as good as any other company. I like the fact that it waterproof and a bracelet, not just a necklace. It was very easy to hook up. Everything has worked fine.
The device is fine. Customer service was timely with their service.
They are doing what I want them to do. I don’t dislike anything about my medical alert device.