Medical Guardian

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Medical Guardian Logo

Medical Guardian

verified
Medical Guardian is currently offering a special promotion to BestCompany visitors. See details below.
1-(844) 684-0448

Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

4.5
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8,720 Reviews

Review Breakdown

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Robert
April 30th, 2019 Sarasota, FL DETAILS
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It works good. I tested it and it's great. Medical Guardian is very efficient. They seem to know what they are doing.

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Elizabeth
April 30th, 2019 Evans, GA DETAILS
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When I tested it I got an immediate response. They're there when you hit that button for emergencies. I wear the wristband and the leather part on the band catches everything you go around. It's like you have to wash it every day to keep it clean.

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Sydney
April 30th, 2019 Lebanon, OR DETAILS
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The equipment is made simple and easy to use.

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James
April 30th, 2019 Midlothian, VA DETAILS
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I was able to get help when I needed it. I like the personnel. I like the whole company. I've tested it and it's always working properly.

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Clarence
April 30th, 2019 New York, NY DETAILS
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I haven't had to use it yet but I've tested it and it's worked fine.

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Anonymous
April 30th, 2019 DETAILS
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It's very simple. It's always there. I've tested it and it was very easy to go through the test. It's very prompt, very clear and easy to follow. The only thing I don't like is the thing that the button is attached to.

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Charles
April 30th, 2019 Norwalk, OH DETAILS
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It works and they call and check on my dad. When we first got it it all worked well and I think my dad accidentally had set off the wathc a couple of times and they were concerned and called to make sure he was okay and then also caled the two people on the list to verify to check on him. They're on the ball. They didn't wait, they called immediately to make sure everything was okay. I think the watch is appropriate size wise, it's not real big.

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Carolyn
April 30th, 2019 Banning, CA DETAILS
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I've tested it and I've also accidentally hit the device for an emergency which they did call back which was a nice thing. Sometimes when I call it kind of rings quite a while before someone does answer from customer service.

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Jean
April 30th, 2019 Carrollton, TX DETAILS
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Medical Guardian is courteous. I like the security this provides.

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Anonymous
April 30th, 2019 Sun City West, AZ DETAILS
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The rubber on the buttons won't stay on. They pull off. I think Medical Guardian should have replacement buttons instead of replacing the watch. There is a slow connection when I test it.

Medical Guardian Logo

Reply from Medical Guardian

May 01, 2019

Thank you for your review. We would like to troubleshoot your device to ensure everything is working as it should and also take a look at the issues you are having with your buttons. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about your concerns. We appreciate the feedback!

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Lucille
April 30th, 2019 Phoenix, AZ DETAILS
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They seem to care about everything that it's supposed to do. I wear it every day.

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Harlene
April 30th, 2019 Metropolis, IL DETAILS
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The battery for the device doesn't last long enough. The price is a little on the high side. I like talking to the reps.

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Anonymous
April 30th, 2019 Dover, DE DETAILS
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It took a while for the operator to answer but the customer service is very helpful.

Medical Guardian Logo

Reply from Medical Guardian

May 01, 2019

Thank you for the review. We are happy that you are satisfied with your customer service experience overall. If you want us to take a closer look at response time for your device, please reply directly to this message with your full name, address and phone number and we will look further into your concerns. Any information shared in your response will not be posted publically. Have a great day!

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Dorothy
April 30th, 2019 Palm Springs, CA DETAILS
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I have fallen a couple of times when no one was at home and I knew I could push the button and someone's here to assist you as soon as possible. I've only tested it to make sure it's working properly and it works. When I do push the button, I don't have to wait long and the person on the other end is very courteous and they are on your side and say they're here to help you twenty four seven. They're just very pleasant to talk to.

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Anonymous
April 30th, 2019 Edmond, OK DETAILS
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I like the wristband a lot. I tested it and the response is good. When I called them, I got answers right away.

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Dean
April 30th, 2019 Camarillo, CA DETAILS
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I wear the device day and I hardly know it's there.

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Gloria
April 30th, 2019 Portland, OR DETAILS
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When I tested the device, they answered me rigth away. They were right on the minute I touched the button. If you need help, they're right there. Medical Guardian is very helpful. I was going to cancel it and they helped me out of the monthly premium and got it down to less money.

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Evelyn
April 30th, 2019 League City, TX DETAILS
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I've just called them and say I'm testing out the equipment and they've been very helpful. They forgot to send my lock box with the equipment originally so I called them and then it came just as they said it would. They said it'll be there by the thirteenth and it was there so I was very pleased with the. The only thing I don't like is that I have to carry the little speaker box with you all the time and you can't just speak into the device. When I did test it, it worked very well and works exactly like they said it would work. Medical Guardian did exactly what they said they would do in a timely manner. They're very efficient from ordering it to delivering it, it's been just what I expected and they've got it well organized.

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Donald
April 30th, 2019 Tucson, AZ DETAILS
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It seemed like everything went out just fine when I tested it.

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Margaret
April 30th, 2019 Madison Heights, MI DETAILS
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The device is too heavy. When it bounces from my chest it seems awful heavy. But that's the only thing that bothers me

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Anonymous
April 30th, 2019 DETAILS
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I just wear it around my neck and it doesn't bother me at all. He was awfully nice when they put it up and how they did everything here. He was so good in explaining things when he set it up but I haven't seen him since.

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Anonymous
April 30th, 2019 DETAILS
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I tested it when I first got it and everything was all right. They were quick about helping. They were there to help. They would ask me if I was okay and if I needed help or anything like that.

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Anonymous
April 30th, 2019 DETAILS
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I like that they are responsive. We've had a couple of mistakes hitting the button and they come on quickly. I just like the service in general. The thing I don't like is the speaker and microphone is on the base unit. I know they have a pen option that has a speaker and mic on it, but it's too cumbersome and it seems like they could figure out something that would be a wrist watch that wouldn't be huge and yet would still have a micropnhone and a little speaker. The other day, they couldn't get ahold of my wife because she wasn't hearing them and they called me which I was glad they called me instead of 911 because we didn't want to carry that expense for nothing. The follow up seems good.

Medical Guardian Logo

Reply from Medical Guardian

May 03, 2019

Thank you for your review. You may be interested in our newest product, the Freedom Guardian. It is an all-in-one wearable device with an emergency button and speaker built in. If you are interested in hearing more, reach out to our Customer Care team at 1-800-313-1191. Hours are 9 a.m. to 9 p.m. EST on weekdays and 9 a.m. to 5 p.m. EST on weekends. Thanks again for reaching out! .

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Wallace
April 30th, 2019 DETAILS
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They answered my question right and they helped with the problem.

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Linda
April 30th, 2019 DETAILS
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I tested it when I first got it and it worked fine. The customer servie is very good about answering any questions I have. The only thing I might suggest is that they furnish a booklet with the equipment explaining how it works in detail a little more.

Medical Guardian Logo

Reply from Medical Guardian

May 03, 2019

Linda, thank you for your feedback about our manuals. We are constantly working on providing our customers with additional resources to better understand our products and services. We will take your thoughts into consideration. If there is anything specific that you wish we discussed in better detail, please feel free to share some additional specifics in response to this message. Thanks again for your review!

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Mary
April 30th, 2019 DETAILS
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I like that I can take it with me. I am just enjoying it right now.

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Ada
April 30th, 2019 DETAILS
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We've used it four times. Everything went well. My brother had fallen and they came and helped him up.

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Wayne
April 30th, 2019 DETAILS
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I think all medical alert's are pretty expensive, but I heard that Medical Guardian was alright. They've answered all my questions and I would be likely to recommend them.

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Anonymous
April 30th, 2019 DETAILS
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The equipment is convenient and they respond quickly.

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Judy
April 30th, 2019 DETAILS
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I dislike that the device is very sensitive and it can go off just by accidentally tapping it. When it was tested accidentally, the service was fine. The person from customer service was very nice about it and that it was a false alarm.

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Jim
April 30th, 2019 DETAILS
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The customer service is really good and really nice.

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Jim
April 30th, 2019 DETAILS
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I was with another company and I like that they can provide the same if not better service at half the cost and I also like that there is zero contract. I've tested it twice and that was good. I very much like the key locking device that medical people would have access to the key rather than sticking it under a door mat or flower pot.

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Jane
April 30th, 2019 DETAILS
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The device is very convenient and testing it was very easy. The customer service has all been very helpful.

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James
April 30th, 2019 DETAILS
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So far, everything is fine. I had some difficulties getting through on the phone the first two or three times, but the last two or three times, when I had to get in touch with them, it's been much easier.

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Anonymous
April 30th, 2019 DETAILS
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I like the size of the base unit. It's smaller than what I had with a different company and the lock boxes they provided for my home keys and all the equipment seems to be working very well. I did hit the button accidentally and got a fairly swift response and they also contacted my son when they weren't able to reach me.

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Kevin
April 30th, 2019 DETAILS
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I had to give mine back because it doesn't cover where I work where I'm out on the farm. I had to use it one time and never got through. I finally had to call myself because it would just ring and we went to the county emergency services instead of Medical Guardian's services.

Medical Guardian Logo

Reply from Medical Guardian

May 01, 2019

Kevin, thank you for your review. We certainly hope that you are doing well after the incident in question. We would like to take a closer look at what happened during your emergency. If you could provide us with your full name, address and phone number we will look at what occurred. Please provide any additional information you feel may be relevant, including the approximate date of the incident if available. We thank you for your feedback.

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Anonymous
April 30th, 2019 DETAILS
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They were very courteous and very nice and solved our problem. We had to return the first device. It wasn't giving a signal so we had to get another one. It works fine. We only just got it.

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Kathryn
April 30th, 2019 DETAILS
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I like it. It's simple, easy and convenient. I don't have any dislikes right now. Medical Guardian is very responsive and takes the time to help.

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Joanne
April 30th, 2019 DETAILS
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The equipment is easy to take with me when I'm out.

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Anonymous
April 30th, 2019 DETAILS
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With one of the pendants I wear around the house the plastic sticks to my skin, but that's the only complaint I have. I test it once a month and like the feeling of security.

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Karen
April 30th, 2019 DETAILS
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The response time was a little slow. The GPS works but they took too long to answer the device.

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Anonymous
April 30th, 2019 DETAILS
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It was easy to set up and they were very helpful in setting it up.

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Edwin
April 30th, 2019 DETAILS
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The system is convenient. We've tested it. They're very efficient and very helpful. They answer questions and they're knowledgeable on their system.

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Kyle
April 30th, 2019 DETAILS
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They're very excellent and they answer any questions I have. I'm covered no matter where I am in the state and whole country.

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Sandra
April 30th, 2019 DETAILS
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I tested it and Medical Guardian immediately answered right away.

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P
April 30th, 2019 DETAILS
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The device has been tested and the test was fine.

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Erlene
April 30th, 2019 DETAILS
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We tested it when we got it and the customer support was good.

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Richard
April 30th, 2019 DETAILS
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I had to use the device this past Saturday and there was a malfunction and it did not connect. I'm not sure we are going to continue with Medical Guardian. We're having multiple issues with it.

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Reply from Medical Guardian

May 01, 2019

Richard, thank you for your feedback. We are sorry that you experienced technical difficulties when you looked to make use of our services recently. We would like to take a closer look at what occurred. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about what occurred. Thanks again for reaching out!

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Beverly
April 30th, 2019 DETAILS
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I like the device, but I don't like the cord thing hanging on my neck. I think it's very bad. They should have put like a chain or something. I do feel confident wearing it.

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Sheryl
April 30th, 2019 DETAILS
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I tested it when I first got it and it worked great. They came right online and everything was satisfactory. I like when you take the device out of the cradle it tells you out loud if the batteries are running low so that's kind of nice.