Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge** with no setup fees or long-term contracts. The systems are backed by a lifetime warranty and include access to their 24/7 monitoring centers in the event of an emergency.
Depending on the package, Medical Guardian charges around $20–$40 for round-the-clock medical alert monitoring.
Medical Guardian offers lower monitoring fees with more extensive features and higher quality equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry. For many other medical alert providers, you'll pay a high upfront fee for equipment as well as a hefty monthly monitoring fee.
Medical Guardian has multiple medical alert packages to choose from. This gives customers the versatility to pick the medical alert plan that works best for them and their situation. Whether you just want coverage while you're at home, or if you want 24/7 coverage for on-the-go, Medical Guardian has you covered.
We break down each offered package below, or you can find a product overview with pictures here.
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone, and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their homes. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's monitoring centers provide bilingual support for those who cannot speak English.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station.
Medical Guardian's long range from the base station gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a long battery life ensures you have more coverage with less difficulty.
Medical Guardian has customer service representatives waiting to assist you with whatever you need, whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Also important to note, when analyzing Medical Guardian's reviews, one of the most often referenced positives about the company was its responsiveness and exceptional customer service.
Customer Review: Anthony
"I think that their service is very good. We test it once a month and the people are very efficient, very nice, they answer very quickly and it just makes you feel confident. My every interaction with them has been a positive one."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it and trigger the medical alert anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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They are doing what I want them to do. I don’t dislike anything about my medical alert device.
It is very large and very heavy but it worked fine the time I tested it and it sounds good to me.
Very light weight device. They are very quick to respond.
It's as good as any other company. I like the fact that it waterproof and a bracelet, not just a necklace. It was very easy to hook up. Everything has worked fine.
Tested it once and was satisfied with the answer I got. It is security for me when I need them. It’s been very good.
when I have pressed the emergency button, even if by mistake, they immediately answer
Customer service was excellent and professional
It was BestCompany's #1rated. Excellent service. I made an initial call for information.I later called back to order and was able to speak with the same representative. So far they have exceeded my expectations.
Quick response very friendly show concern and reliable
Shirley L. Rogers
Reliability, responsiveness and overall value
Read that it was highly rate. Adam was excellent to work with. He was very knowledgeable of the product and he answered all my questions
Good response. Got it for my elderly sis
Donna Rae Young
Couldn't get a signal. They wouldn't answer their phones when I called. Had trouble getting some of my money back.
Fast response. Very easy to wear. Becomes a habit. You never forget it
Reputation. Customer service very knowledgeable and professional
Unhappy with the after sale support. Very rude.
I would give it a minus star if I could. Their customer service reps are extremely rude and unhelpful. We purchased a Freedom device which is like a smart device. When tested during setup and the following month, it worked as advertised. For the last two months the device failed to connect to their network and never checked to see if the SOS was actually an emergency. When I called I was told it was due to a weak signal. However this was not the case earlier. If we cannot depend on this device to get mother help when she needs it, it is of no use to our family. Totally dissatisfied with this product and their support Will cancel service and go elsewhere for a dependable solution,
GPS simply does not work. i EVEN RETURNED THE FIRST DEVICE IN HOPES THAT A NEW ONE WOULD BE BETTER. iT CONSISTENTLY SHOWS ME AT HOME EVEN WHEN i AM AT OFFICE OVER A MILE AWAY. It's not much help if they send assistance to the wrong location. I'm afraid I will have to cancel. This is dangerous for me.
Product meets expectations, price is a little high.
Helpful, friendly and easy to use.quality product
I have not had to use it in an emergency but the tests so far have been very successful.
I choose them based on excellent reviews and in comparing value for the cost and with no contract. The customer service rep was extremely helpful, knowledgeable and friendly.
Jut one that I Hurd about and the lady was very nice so she call me back and I then decided to go with you guys.
Prompt, courteous service - love the device. I feel safe while wearing it
Great install and great response when needed
Did not work at all in my area. Was on the phone for assistance for over an hour.
My grandfather passed away before the equipment was even received. when I returned it, I was NOT given a full refund because it was "USED". It was never even activated
They are very fast when I hit the button in error.
They are there when we need them. The staff are always courteous and kind.
Service and reliability are excellent. They are there when you need them.
When a device loses power the communication is the worst. If you wear it under a shirt, how do you ever know the battery is dead
1.Fast response when I tested system. 2.Nation wide coverage.
I hav had several phone calls telling me I owe for the unit I received after my old one failed.
The person that called me back (Katrina) no pressure and very informative. Great
They sold us the watch, which did not work. After a couple of months, we returned it and got the button. It did not always work. Watch out for their scam cancellation policy (which they did not disclose when I purchased). They billed my card without a reminder. When I called to tell them my mom had died and had not been using the system since October, could they reverse the current charge. No - they have to get the equipment back (which I paid for!!!) and they will refund me any balance left after 30 days. Complete ripoff! Be careful before you sign up. It's almost impossible to cancel.
We like that is charges rapidly. The response rate when I use it is very good. They were very courteous. The device seems to be quality workmanship. We had another company and within the first week the lanyard fell apart.
It seem pretty solid and comfortable. The only thing I would like is if it were adjustable. If I inadvertently bump it I almost instantly get a call from your service center asking me if everything was okay. I have confidence in it.
When I talk with them, they are very helpful and knowledgeable. I like the security of having it.
The person I dealt with was helpful getting it set up and tested. The only thing I dislike is I cant wear it in the shower because it has fabric on it.
The answer was immediate when I tested it. That gives me a feeling of security. She was very good and courteous on the call.
I wish it was a little cheaper. At forty dollars a month it is a little expensive for someone on a fixed income but my children insisted that I get it. I’ve had it for a month and so far I’ve had no problems with it. I wear it and charge it in the morning. Somebody answers right away if I press the button. The man’s voice is wonderful. He should be an actor.
I am glad I got it. Before I had one before and fell and broke my leg and used it. If I had not I think I would still be laying on the floor. I wish it was a little smaller but I am perfectly satisfied.
The thing I like most is that I am confident now when I am by myself walking. I do fall a lot and so it assures me that I can get helpful quickly because I do not always carry my cellphone but this is always around my neck. The only thing I don’t like is the fall but other than that it is great. It has set up so the local fire department can put in a code on the door.
You can seriously put it around your neck and forget about it. I like that.
With the medical alert device around my neck I feel safer. It is very convenient to use in case I fall. The only time I used it was when went down the stairs to the basement to do laundry.
Small, not big and clumsy but very light weight. It works very well when I test it. It is very pleasant working with them. When I ask for information about it, they are very willing to give it. I find them easy to talk to. Very receptive.
Bought it for my mother in law and as a daughter in law it gives me peace of mind to know if she needs me, she can get in touch with me if there is an emergency. It has been easy for her to use because it is user friendly. We test it once a month to make sure it is still working properly. They’re extremely courteous. They ask the right questions to make sure she is okay.
Right after I got it, I tested it and it works fine. They are prompt in calling.
Like their quick responses. My mother fall when she had the necklace on so she pushed the button and they called us. It’s good.
The fall alert is very unsuccessful. It would ring several times a day so I had to discontinue it. The rest of the service I am very satisfied with. The agents are very nice and pleasant. They really make sure they know who they are talking to.