Medical Guardian

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Medical Guardian Logo

Medical Guardian

verified
Medical Guardian is currently offering a special promotion to BestCompany visitors. See details below.
1-(844) 684-0448

Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

4.5
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8,720 Reviews

Review Breakdown

5 star
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Anonymous
April 30th, 2019 DETAILS
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The customer support answers immedaitely and are polite. They shipped the device when they were supposed to.

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Richard
April 30th, 2019 DETAILS
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It's accessible anywhere. It works like they say it does.

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Starling
April 30th, 2019 DETAILS
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It's convenient for me but it takes a while for the operator to connect on the phone. But it's great, I love it. It works fast.

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Gary
April 30th, 2019 DETAILS
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The only thing is I wish the belt clip was a little smaller so that you could put it in your jacket or put it on a little easier. It's hard to get it on your belt. The quality of the device is the best.

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William
April 30th, 2019 DETAILS
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It would not transmit GPS and my location when I needed it. It worked fine in the backyard in my home, but when I got down on the farm, it wouldn't. They treated me fine and when I called and asked them they said they didn't have any tower in that area. They were as nice as they could be, they jsut couldn't help me at all.

Medical Guardian Logo

Reply from Medical Guardian

May 03, 2019

William, thank you for reaching out. If you are still having these issues with the GPS, we would like to take a closer look at your concerns. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

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Esther Magnuson
April 30th, 2019 DETAILS
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Good customer service good product simple setup

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Edith Foley
April 30th, 2019 DETAILS
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Because it is easy to use and I can take it with me.

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Cordero
April 30th, 2019 DETAILS
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Very efficient service. I feel safe. The EMS crew responds immediately and the voice on the medalert necklace is very clear.

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Claire Gioia
April 30th, 2019 DETAILS
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Answered right a way when I called to test. Feel neck medallion a little too heavy

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Charlene mcmakin
April 30th, 2019 DETAILS
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I fill saver that my mom has it with her

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Celestial Hobbs
April 30th, 2019 DETAILS
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Overall great product and service, Recommended to all my loved ones

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Cathie Davis
April 30th, 2019 DETAILS
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Ease of using product. Friendliness of staff. Sense of security.

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Catherine Welch
April 30th, 2019 DETAILS
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very attentive and helpful staff/made one big mistake in sending supplies

Medical Guardian Logo

Reply from Medical Guardian

Apr 30, 2019

Catherine, thank you for your review. We hope we were able to get this issue resolved for you. If any outstanding issues remain, please reply directly to this message and we will be in touch.

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Catherine Parker/Mary Booker
April 30th, 2019 DETAILS
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Only a customer for 3 months so I cant speak to service, product ,customer service or any other issue but first contact

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Reply from Medical Guardian

Apr 30, 2019

Thank you for the review. We're happy you have not needed to make use of our services yet. Please don't hesitate to reach back out if you have any other questions or concerns.

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Bonnie Steinberg
April 30th, 2019 DETAILS
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I haven't had to use it yet, but was easy to set up.

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Beth Wagoner
April 30th, 2019 DETAILS
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there was confustion about whether the plan i selected had fall detection. was told it did, but my mother has fallen twice and it didn't not work. i found the customer service person in the sales area was much more friendly and helpful than just calling for service questions. also had to wait on hold for that. in

Medical Guardian Logo

Reply from Medical Guardian

Apr 30, 2019

Beth, thank you for reaching out. We're sorry for the confusion surrounding the functionality of your mother's device and also apologize for your experience when reaching out to our Customer Care team. We would like to take a closer look at your concerns. So we can best assist, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will be in touch. Thank you for your feedback!

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A. P. Perkinson, Jr.
April 30th, 2019 DETAILS
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Reviewed several websites for similar services; liked best what I found on Medical Guardian & in follow-up phone call

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Mary
April 30th, 2019 DETAILS
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Wish connection for help was faster, took awhile for call to be answered.

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Reply from Medical Guardian

May 01, 2019

Mary, thank you for your feedback. Our emergency response devices typically connect with one of our highly trained operators in under 60 seconds. If that is not the case, we would like to take a closer look at your device. If you would like us to look further into your concerns, please provide us with your full name, address and phone number, we will be in touch. Any information shared in your response will not be posted publically. Thanks again for reaching out!

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Lynn Sandahl for Shirley Sandahl
April 30th, 2019 DETAILS
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no contracts, easy set up, prompt response

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lily estella
April 30th, 2019 DETAILS
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excellent service and response; very good customer service

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Laura Kauffman
April 30th, 2019 DETAILS
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They were very helpful on the phone when purchasing and with set up. Thankfully we haven't had to use it yet.

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Laura
April 30th, 2019 DETAILS
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Easy to understand and use. It's great being able to talk with a live person.

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Kim Cunningham
April 30th, 2019 DETAILS
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it's been 14 days since I ordered the device and I still have no device to recommend.

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Reply from Medical Guardian

May 01, 2019

Kim, thank you for your review. We're sorry that your device was not delivered in the expected timeframe. If you still need assistance with this issue, please reply with the full name of the device user, their address and phone number. Any information shared in your response will not be posted publically. Have a lovely day!

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Kim
April 30th, 2019 DETAILS
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Medical Guardian saved my mother's life. She was wearing her necklace and pressed the button when she was having a stroke. EMTs came immediately and took her to the hospital where she was given important medication to stop the stroke. Everyone in the ER said pressing the button saved her life because she was able to receive immediate care which meant in her case a full recovery. After a week in the hospital and two weeks in rehab, she is now back at home. Thank you, Medical Guardian.

Medical Guardian Logo

Reply from Medical Guardian

Apr 30, 2019

Kim, we are thrilled that we were able to be there for your mother in her time of need and happy to hear that she is now back in her home. We hope she is doing well. Thank you for sharing!

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June
April 30th, 2019 DETAILS
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The salesperson was very helpful and courteous

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Joy Fife
April 30th, 2019 DETAILS
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I feel safe. They answer promptly and are very nic

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JoAnn Sindall
April 30th, 2019 DETAILS
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Living alone I feel more relaxed now knowing I can get help if I need to. The only drawback is remembering to put the device in my purse when I leave the house but I'm getting better!

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Joan Robinson
April 30th, 2019 DETAILS
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Never got to use it as my kids wanted me to wait a while on a final decision. I did appreciate your customer rep crediting my account after cancelling my order. Hope to be back in touch later in year!

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Jill
April 30th, 2019 DETAILS
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Not a fan of the "fob" you have to carry when you go beyond 350 feet

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Janice Malizia
April 30th, 2019 DETAILS
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Experianced a friend who had to use. Signed up myself after that. CS was excellent Thank you

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Geoff & Edna Whiting
April 30th, 2019 DETAILS
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Medical pendant didnt sync and the lockbox was never received.

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Reply from Medical Guardian

May 01, 2019

Geoff and Edna, thank you for the review. We apologize for the confusion in getting your account set up. will be in touch about your pendant and lockbox. Have a great day!

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Florence Marcus
April 30th, 2019 DETAILS
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Have to continuously keep charging it. didn't work when I needed it because it wasn't chargrd. Thought a charge lasted for 5days.

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Reply from Medical Guardian

May 03, 2019

Florence, thank you for your review. We're sorry that you have experienced issues with the battery life on your device. A member of our Customer Care team will be in touch to ensure everything is working as it should. Have a great weekend!

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Sam
April 30th, 2019 DETAILS
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I requested information by email. Was promised it, but never received.

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Reply from Medical Guardian

May 03, 2019

Sam, we apologize that you never received the requested information. If you reply to this message with your email address and what type of information you requested, we will work on taking care of this request for you. Any information shared in your response will not be posted publically. Have a great day!

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Ruby Eschman
April 30th, 2019 DETAILS
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The comfort of knowing I am protected at all times. The courtesy of Customer service and their willingness and ability to answer any question.

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Roberta Bogle
April 30th, 2019 DETAILS
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Great customer service and very reasonably priced

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Rob
April 30th, 2019 DETAILS
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Every touch I had with the company was positive. From renting the unit, to setting up with your dispatchers, to returning it when I no longer needed it. Everyone I spoke with was positive and helpful.

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Rick
April 30th, 2019 DETAILS
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It appears to be a reputable company, according to my research. Costs are reasonable. Staff very helpful. Equipment appears substantial. Just received it, so we will see how it goes.

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Pauline
April 30th, 2019 DETAILS
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Dependable , easy to order and get set up

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Pat DiClemente
April 30th, 2019 DETAILS
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Good service and good product easy to use

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Nancy Baldwin
April 30th, 2019 DETAILS
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I am a new user. Did a test this morning and was pleased with the timing and response

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nancy
April 30th, 2019 DETAILS
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We have received quick, reliable service

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Muriel Daub
April 30th, 2019 DETAILS
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they know there stuff and are very kind and curtious,

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MeMop
April 30th, 2019 DETAILS
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have not been with them long; the couple times I hit to either test or by accident, took longer to respond to me than anticipated, but I have no other company to compare to. The equipment arrived quickly and set-up was very easy

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Melody Cochran
April 30th, 2019 DETAILS
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Great customer service. Very personable staff.

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Maryann Towell (daughter)
April 30th, 2019 DETAILS
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The one and only time I used them everything went perfectly. I felt safe and that I was being taken care of.

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Vera Gerstenberg
April 30th, 2019 DETAILS
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Always available. That gives me vast comfort.

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VB
April 30th, 2019 DETAILS
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Our loved one we were inquiring for passed away and I told the sales rep calling and ask him to discontinue calling me. He is still calling. It's hard enough to lose a loved one but to continue to be called is rude and makes a bad situation even worse. Would never recommend!

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Reply from Medical Guardian

May 03, 2019

VB, thank you for your feedback. We want to offer our condolences during this difficult time. We apologize that you have continued to receive calls after the fact. We assure you that this was done in error. Please reply to this message with the phone number we reached out to and we will ensure the phone number is removed from our call lists. Any information shared in your response will not be posted publically. Thanks again for reaching out!

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Theresa Farmer
April 30th, 2019 DETAILS
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I think it is a good company. The only complaint I have is the lockbox. We were unable to open it - but we don't really need it anyway. My mother is the problem.

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Theresa Blackadar
April 30th, 2019 DETAILS
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When my mother-in-laws alarm went off an emergency contact person was notified first and NOT 911. I question this as if it were a life threatening emergency there would have been a huge delay in her care.

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Reply from Medical Guardian

May 03, 2019

Theresa, thank you for your feedback. Looking at your mother-in-law's account, it looks like her emergency response protocol has been adjusted so 911 is called before her emergency contacts, resolving this issue for you both. Please don't hesitate to reach back out if you have any other questions or concerns. Have a great day!

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Susann posey
April 30th, 2019 DETAILS
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Feel safe in my own home and pendant in small and very light weight.