Medical Guardian

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Medical Guardian Logo

Medical Guardian

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Medical Guardian is currently offering a special promotion to BestCompany visitors. See details below.
1-(844) 684-0448

Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees.* Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge*, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment*, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

*Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

4.5

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8064 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

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Lecreda Smith
February 26th, 2019 McConnells, SC DETAILS
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They called and checked on me and they are really good. It could be a little smaller, which would be nice.

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Eleanor Morris
February 26th, 2019 Butler, PA DETAILS
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So far, we've only used the support to set everything up and they were wonderful. I like that my mom can still go outside and do gardening with it.

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Randall Lee Smith
February 26th, 2019 Halethorpe, MD DETAILS
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Once a month I check the system and they answer right away.

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Hazel Mccarthy
February 26th, 2019 High Ridge, MO DETAILS
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It can be a little hard for my mother to push the button, she requires both hands to push it. Customer support was very helpful when we set the device up.

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Paul Davis
February 26th, 2019 Dallas, GA DETAILS
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I like the necklace and bracelet, I think it's priced well for what we need.

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George W
March 14th, 2019 Sparks, NV

It was very easy to activate. The woman who helped me on the phone was most efficient and we got everything done quickly.

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Bryan
February 26th, 2019 DETAILS
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Excellent customer service and compassion for difficult situations

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Brenda S. Callahan
February 26th, 2019 DETAILS
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takes too long to answer a call/ the wrist band is very hot for a climate like Florida/ many add-on costs

Medical Guardian Logo

Reply from Medical Guardian

Mar 04, 2019

Brenda, thank you for the review. The wrist band for your device is user replaceable. Customers have had success in taking our buttons to a watch repair shop to swap out the band for something better meeting their needs. Our devices will typically reach one of our highly trained operators in a minute or less. If that is not the case, please reply directly to this message with the full name of the device user, their phone number and address and we will look further into your concerns. Any information shared in your response will not be posted publicly. Have a great day!

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beth
February 26th, 2019 DETAILS
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they are quick to answer calls and give satisfactory responses

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Gloria Lunsford
February 26th, 2019 DETAILS
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I was testing the system, they didnt know it wasn't an emergency, and they only responded by texting me.

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Hilta Vincent
February 26th, 2019 DETAILS
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know i can get help even if i am out and about, guarantee,

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Lynn madon
February 26th, 2019 DETAILS
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Great products and great customer service

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Linda Linton
February 26th, 2019 DETAILS
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To me, the response before the operator answers is too long. I am wondering if I would get a quicker response dialing 911. also, so far I have not been able to get the lock for the door able to work. I have called about this; it worked then, back to not working.

Medical Guardian Logo

Reply from Medical Guardian

Mar 04, 2019

Linda, thank you for reaching out. We appreciate the feedback. We definitely would like to take a closer look at your concerns with regards to your lockbox and response times. So we can best assist you, would you be able to help us in locating your account? Please provide the full name of the device user (if a name other than your own), and their full address and phone number. Any information shared in your response will not be posted publicly. We thank you for reaching out. Have a lovely day!

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Linda
February 26th, 2019 DETAILS
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As advertised ..quite sensitive but better that way.

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Kathy Gonzalez
February 26th, 2019 DETAILS
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Thus far, thank the Lord we have not had to use it in a real emergency. However, when we tested the system, the operator was very very rude! We had to call back a few times because the pendent wouldn't work properly, as well as the base station. The operator basically told us we didn't know what we were doing. She would not be quite long enough for me to explain why we were calling! She said it was mandatory that she keep talking and tell me all the same stuff over and over. What she was telling me we were doing wrong, was what the operator before her, told us to do. At this time, I would not recommend this product due to having to deal with your rude operators.

Medical Guardian Logo

Reply from Medical Guardian

Feb 27, 2019

Kathy, thank you for your review. We're sorry for the negative experience you had when testing out our system. We take your feedback very seriously and want to investigate your concerns further. Would you be able to help us in locating your account? Any information shared in your response will not be posted publically. If you could provide us with the full name of the device user (if a name other than yours), as well as their full address and phone number, this will help us locate the account in question. Please provide any other relevant information, such as the approximate date of your phone call with our emergency operator that was outlined in your review if that information is available. Once that information is provided, we will look into your concerns and be in touch. Thanks again for the feedback. Have a great day!

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Jo-Ann Hockhousen
February 26th, 2019 DETAILS
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Recently had a bad fall and had to use it for the very first time. I was surprised at how quickly and smoothly everything happened and the rescue came and took me to hospital. Very satisfied.

Medical Guardian Logo

Reply from Medical Guardian

Mar 04, 2019

Jo-Ann, thank you for the review. We're happy that we were able to be of assistance when you needed us! We hope you are doing well after your fall. Have a great day!

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Jan
February 26th, 2019 DETAILS
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Because good customer service. Product is easy tto use.

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Frank Meccia
February 26th, 2019 DETAILS
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easy to use, immediate response and decent cost

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Esther Gonzalez
February 26th, 2019 DETAILS
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The product and service is outstanding. My mom fought having one for years and now thast she has it, she feels safe and secure that help is a press of a button away. Super friendly staff. Made it so easy to order and explained everything in detail

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Ernestine McCracken
February 26th, 2019 DETAILS
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Everything has been simple, but thorough

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Reply from Medical Guardian

Feb 27, 2019

Ernestine, thank you for the review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

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Eric Payne
February 26th, 2019 DETAILS
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Easy to use. I can rest knowing that my mom can just push a button anywhere to get help.

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Eileen Greany
February 26th, 2019 DETAILS
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Very good product and excellent friendly customer service!

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Donna McElroy
February 26th, 2019 DETAILS
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Reliable responses and reminders to complete information for their files. Very friendly saleswoman.

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D Smith
February 26th, 2019 DETAILS
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Customer Service very knowledgeable and pleasant. Response time very good.

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Carolyn Annette
February 26th, 2019 DETAILS
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Good product and excellent customer service.

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Wendi
February 26th, 2019 DETAILS
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Fortunately we've never used it, but keeping it charged and wearing it is easy

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Sophie
February 26th, 2019 DETAILS
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Quick response when I test the device. Haven't had any issues so far but it is reassuring to know someone is there when I need help.

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Sandy Finucane
February 26th, 2019 DETAILS
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easy set up of equipment, great customer service, reliable product

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Randy
February 26th, 2019 DETAILS
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Great central call-center service and follow-up in emergency situation

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Pat B.
February 26th, 2019 DETAILS
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Ordered the watch and the necklace but only received the watch. I call them and they said they would be sending the necklace to me. Then the watch they did send is one of the cheapest set ups that I have ever seen. The button keeps falling out of the rubber band for the wrist. Very cheaply made all around

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Reply from Medical Guardian

Feb 27, 2019

Pat, thank you for reaching out. We're sorry that you didn't get everything you were supposed to get initially. We are also sorry that you are unsatisfied with the overall design of your wristband. We offer up a variety of device options and may have an option better suited to meet your needs. So we can better research your concerns, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to discuss additional options with you. Thanks again for reaching out!

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Pat
February 26th, 2019 DETAILS
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I recently purchased the system and haven't needed it for an emergency. However, the setup was easy. The customer service individiaul I spoke with to activate the system was very helpful and courteous. The price of the service is comparable to the others, and I was happy that the pendant, watch, and lockbox were included.

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Milton
February 26th, 2019 DETAILS
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We bought devices for two individuals. The process was easy and straightforward. Setting them up was also simple and they have staff to guide you in doing so. You have to test every month and the response has been quick. And we had one false alarm where the button was accidentally pushed and the EMT was on scene within minutes.

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Marj Woody care giver for Phillip
February 26th, 2019 DETAILS
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Have not had to use it yet but the wrist band keeps coming apart.

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Reply from Medical Guardian

Feb 27, 2019

Marj, thank you for reaching out. We're sorry that Phillip has had difficulties with his wrist band. We should be able to help out with that if he needs a new band. So we can better research your particular situation, would you be willing to help us locate Phillip's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we will be in touch. Thanks again!

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William Sacia
February 26th, 2019 DETAILS
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Feel safe knowing that there is help if needed. Like the idea that a "real person" will answer if help is needed

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Marion Raulston Daughter in law Nancy Prilliman
February 26th, 2019 DETAILS
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Service and good product for the price. I have used this product for my mother as well.

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Jo Anne
February 26th, 2019 DETAILS
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I wasn't connected to them but thought I was. I got dropped twice somehow.

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James Marcus Gosdin
February 26th, 2019 DETAILS
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Rating this service is difficult, since it would take an emergency to be able to ACTUALLY rate them. What I DO know is that they handle business in a rapid, friendly and professional way, and I have confidence that they would handle an actual emergency just as well.

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Constance Black
February 26th, 2019 DETAILS
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Ease of use watch for indoors GPS for outdoor

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Christine Carter
February 25th, 2019 Sarasota, FL DETAILS
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I would recommend this company to anybody that needs any kind of safety medical alert system. They respond very quickly and are very informative. It is very easy to use and very simple to install. The response time is just incredible and they are nice people.

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Barnes Bowman
February 25th, 2019 Baker, WV DETAILS
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When we tested the system, someone responded very quickly and we had a great experience. For the price, it is a good unit.

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Geraldine Obermiller
February 25th, 2019 Charlotte, NC DETAILS
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The equipment looks good and is reasonable. They explain things very carefully and are a good help.

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Townsend Tatterson
February 25th, 2019 Seattle, WA DETAILS
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They were very helpful when they were calling to set it up. The device is a bit bulkier than I had imagined.

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Terry Dorkins
February 25th, 2019 Buda, TX DETAILS
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They haven't just put me in the system and forgotten me. They follow up and that is very important. They are very clear and concise. They let you know it is working. The service takes a lot of worry off of my children.

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Gertrude Ripley
February 25th, 2019 East Wenatchee, WA DETAILS
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I carry it with me everywhere I go. The young man who sold it to me was very courteous, nice, and respectful. I would recommend it to anyone. I like the GPS travel device. It is easy to use.

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Anonymous
February 25th, 2019 Houston, TX DETAILS
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It only takes a few minutes for EMS to get there. I thought they would answer after one ring, but it took 3 rings when I called. The bracelet device is not too bulky and the light tells you if it is working or not.

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Sue Smith
February 25th, 2019 Indianapolis, IN DETAILS
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It is easy to use and they help answer all your questions. '

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Patsy Jones Kidd
February 25th, 2019 Inman, SC DETAILS
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It is quite expensive for an older person, but it is always there if I need it.

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Anonymous
February 25th, 2019 DETAILS
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I figured out that they had my address wrong when I tested the device. They were very helpful and changed it for me. It is very easy to use.

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LP
February 25th, 2019 Hudson, FL DETAILS
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I use it all the time. When I push the button, they respond right away.

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Joann Keil
February 25th, 2019 Manchester, MD DETAILS
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They always immediately call when I need them. I like using the wristband.

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