Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

4.5
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10,091 Reviews

Review Breakdown

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Verified Customer

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Linda Church
September 11th, 2019 DETAILS
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This service has not been activiated and I am being charged anyway. Customer service said they would call me back regarding activation and never have. I haven't pursued resolution because I have been ill.

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Reply from Medical Guardian

Sep 11, 2019

Good afternoon Linda, Thank you for your review! We're very sorry to hear that you've been feeling ill. If you're ready to activate your device, we'll ensure someone gives you a call. We'll send you a private message to get your contact details and the best contact phone number. Thank you for choosing Medical Guardian!

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Russ
September 11th, 2019 DETAILS
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My dad fell and pushed the wrist alert and it didn''t work. Mom found him hours later and hers worked and help was called

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Reply from Medical Guardian

Sep 11, 2019

Hello Russ, thank you for your review! We're very sorry to hear that your father's device did not work. We'd like to have our technical support team take a look into the incident for you and test his device to ensure that it works. We're going to be sending you a private message to get your account details. Thank you!

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Gail Niemetz
September 11th, 2019 DETAILS
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I haven''t recommended u either. 1, had I not telephoned with regards to another issue I wouldn''t have known you didn''t have my correct address, not even the correct state. 2, It wasn''t quite 1 year that I was a member and you tried to get me to upgrade, at an additional cost, to boot. I never heard of this , u r charging me to upgrade? U have got to be kidding. I asked around and everyone agreed that that was crazy. I''m very disappointed in this company. I don''t know if I want to continue being a client.

Medical Guardian Logo

Reply from Medical Guardian

Sep 17, 2019

Gail, thank you for your review. Your feedback is incredibly important to us. First off, we'd like to apologize if your address was incorrect. It looks like you spoke to an agent to correct this issue. We have also put you on our Do Not Call list for any additional add ons. We will also send you a private message regarding some account-specific information. Thank you!

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Deb
September 11th, 2019 DETAILS
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Difficulty contacting, Dad died 6 months after he received the Medical Guardian. Contacted receiving 6 months reimbursement. They said I would but have not seen it yet.

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Reply from Medical Guardian

Sep 17, 2019

Hello Deb, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Annette Nelson
September 11th, 2019 DETAILS
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The necklace keeps breaking and the first necklace was.sent with a dead battery

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Reply from Medical Guardian

Sep 17, 2019

Hello Annette, thank you for your review. We're going to send you a private message requesting your contact details and account-specific information so we can investigate. Thank you!

Verified Customer

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Lynn Gervais-Jones
September 11th, 2019 DETAILS
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My mother's necklace is going off repeatedly and often when it should not be. Even sometimes when all she is dong is lying in bed watching TV. That is very aggravating. Also, her necklace stopped working at all after only a few weeks and had to be replaced. is

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Reply from Medical Guardian

Sep 17, 2019

Hello Lynn, thank you for your review. We're very sorry that you're experiencing these problems. We will have a technical support representative give you a call and take a further look into this issue for you. Thank you!

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Eulalie Duffill
September 11th, 2019 DETAILS
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they have responded quickly when I hav e hit the button,whether accidental o r intended

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Reply from Medical Guardian

Sep 17, 2019

Hello Eulalie, thank you for your review! We wanted to make sure everything was going well with your service since you rated it one-star. Was there anything that we could do to make your experience better? Thank you!

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Patricia Brown
September 11th, 2019 DETAILS
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Had to call three times to get it activated. Haven't had to use it yet so can't review how well it will work.

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Louise Tabone
September 11th, 2019 DETAILS
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It doesnt have a back up system such as a arm braclet to wear while the main necklace is being charged

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Reply from Medical Guardian

Sep 17, 2019

Hello Louise, thank you for your review. Your feedback is very important to us. It looks like you have an Active Guardian. Since this is an all-in-one device, there are no other buttons that can be used in conjunction with this device. We recommend that our clients charge the device at night while sleeping and keep the device within arms reach should they need them while charging. Thank you!

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Dan Collins
September 11th, 2019 DETAILS
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When I ordered the alert system, I specifically said I was concerned with my mom falling and nothing was said about their being a $10 charge to add fall alert. I understand this option may cost more but I didn't find out about the extra charge until AFTER I received the device.

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Reply from Medical Guardian

Sep 17, 2019

Hello Dan, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Verified Customer

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A. Shapiro
September 11th, 2019 DETAILS
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Blue signal too small. Hanging lanyard too long.

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Les Soules for Gloria Soules
September 11th, 2019 DETAILS
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Their phone rang 5-6 times before someone answered. I was about to give up and call 911 myself

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Reply from Medical Guardian

Sep 17, 2019

Hello Les, thank you for your review. We apologize if there were any delays in calling for assistance. We will have a Technical Support agent investigate this issue and reach out to you to follow up. Thank you!

Verified Customer

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Harriet Trent
September 11th, 2019 DETAILS
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My experience in obtaining and setting up the equipment was excellent. So far, I have not had to use the service so cannot rate the response service.

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Reply from Medical Guardian

Sep 17, 2019

Thank you for your review Harriet, was there anything else we could assist you with. We want to provide you with the best service possible. Thank you!

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Patty Preuss
September 11th, 2019 DETAILS
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it was easy to hook up; the people were very helpful, didn't try to sell me unnecessary items.

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Carl
September 11th, 2019 DETAILS
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Good customer service, the call center people are very friendly and polite

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Deb Jones
September 11th, 2019 DETAILS
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Medical Guardian set up was simple and affordable.

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Czechmate53
September 11th, 2019 DETAILS
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I find the necklace a bit obtrusive since I also have my insulin pump in the same area, I have tested the device in several parts of the country and found the service to be very helpful and accurate as to where ia was and what I needed,

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AR
September 11th, 2019 DETAILS
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Necklace broke after 1 month. Customer service amazing

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Karmen Hobson
September 11th, 2019 DETAILS
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So far, my mom has accidentally pushed the button twice now and was able to hear them from each side of her house.

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Stacy
September 11th, 2019 DETAILS
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Everyone I spoke to was friendly, kind, understanding and very knowledgable. Shipping and set up a smooth process.

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Sandy Vaughn
September 11th, 2019 DETAILS
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Easy to order, easy to set up and test, and so far no problems.

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Lisa Morton
September 11th, 2019 DETAILS
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Pleased with the product, but expensive.

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Eden
September 11th, 2019 DETAILS
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I''m new to them, but the starting process was good.

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Rolfe Lann
September 11th, 2019 DETAILS
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The call center seems to be great but the wrist device is cheaply made and has stopped working after only a couple months of use.

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Jane
September 11th, 2019 DETAILS
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Sales person professional, explained everything, unit was here very quickly and easy to install.

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Debbie Copeland-Bloom
September 11th, 2019 DETAILS
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Medical Guardian was easy to work with...identifying what options were best for my mom. It was easy to set up. And, most importantly, when my mom suffered a broken hip alone at home, everything worked as promised ''' potentially saving my mom''s life.

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Susan
September 11th, 2019 DETAILS
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my mom trusted the device enough to actually use it, and got great service... and they contacted me with accurate information

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Dorothy Runyon
September 11th, 2019 DETAILS
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Had my first power outage last week. My monitor continued to work. I have difficulty answereing the questions below, since I haven't needed to use my lifeline yet.

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Lionel
September 11th, 2019 DETAILS
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My mother was impressed. As she bumped into something which caused the alert, someone immediately contacted her.

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Suz Lowry
September 11th, 2019 DETAILS
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Ease of set up, ease of use. Good range with base to monitoring bracelet. Customer service always very nice and helpful.

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Georgia
September 11th, 2019 DETAILS
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The Medical Guardian is Very Reliable. When needed, they respond with in a couple of seconds.

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Harry Lassiter
September 11th, 2019 DETAILS
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No problems with Medical Guardian.I still think it is a little pricey.

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Mary
September 11th, 2019 DETAILS
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Provides the service I want at a good price

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Janice Clark
September 11th, 2019 DETAILS
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Purchased for my mother. She mistakenly push her pendant by mistake. The response from your service was immediate. It was a good feeling that someone called her in just a mater of seconds. Thank you.

Verified Customer

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Robert Cooperstein
September 11th, 2019 DETAILS
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Easy and fast to get my loved one set up

Verified Customer

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Beverly H Gelb
September 11th, 2019 DETAILS
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They are prompt when answering the button call.

Verified Customer

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Carol Willison
September 11th, 2019 DETAILS
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It was very easy to purchase plan and set up.

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Jeffery Mullis
September 11th, 2019 DETAILS
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Just all around great services! I really trust leaving my father home alone now!

Verified Customer

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beverly olesky
September 11th, 2019 DETAILS
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provides good service without problems pleasant response

Verified Customer

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Mary Jo Jensen
September 11th, 2019 DETAILS
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Very responsive, easy to use, good range on the unit

Verified Customer

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Michael Lee-Whitehouse for Annah Whitehouse
September 11th, 2019 DETAILS
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Customer service, ease of installation, availability of responders.

Verified Customer

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Irene
September 11th, 2019 DETAILS
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used them before and was pleased also I am happy that I can use it in Toronto and take it to Florida

Verified Customer

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Barbara Louthan
September 11th, 2019 DETAILS
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Have no complaints. Accidentally hit the button and they were very prompt in answering.

Verified Customer

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Anonymous
September 11th, 2019 DETAILS
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It's a great product, and is easy to use.

Verified Customer

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Paige Curtis
September 11th, 2019 DETAILS
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It was easy to sign up and there was flexibility in the plan.

Verified Customer

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Doris John
September 11th, 2019 DETAILS
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It gives me freedom to do all I feel able to do

Verified Customer

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Velva
September 11th, 2019 DETAILS
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Great customer service and good quality product

Verified Customer

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Fran.
September 11th, 2019 DETAILS
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They get to you right away. Thankfully I haven''t needed them for an emergency as of yet.

Verified Customer

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Betty J. Carson
September 11th, 2019 DETAILS
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Although I have not had to use the equipment, it is topnotch.

Verified Customer

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Diane
September 11th, 2019 DETAILS
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Very good service, easy to set up, technician great to work with, answered all questions I had