Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
The wristband is terrible. It needs a regular wristband instead of this rubber but other than that it's alright. I wore my neck thing for a month then tested it and it wasn't working. They sent me a new one but now I'm rather wary of the whole thing. It takes customer support way too long to answer the phone if I've pushed the button. It's probably about 3 minutes but that's too long as far as I'm concerned.
Reply from Medical Guardian
Dec 30, 2019
Hello Bernice, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!
It's handy and it works right away. Last week my husband fell and I was sleeping upstairs. He called out and I couldn't hear him so he pushed the button and they called me right away. I called the ambulance to come pick him up. He wasn't hurt he had just fallen. So that was very convenient.
It works - that's what I know. And I can live my normal life. When we tried it, it worked beautifully, so they know where I am.
We tested it when we first got it and it didn't work but customer service got it up and running for us in no time. It was convenient and easy and the people were good to work with. It's on my wrist and I wear it everyday. It's waterproof.
I dislike the charging unit. The lights aren't consistent. This morning I had a flashing light after it had been charged for 9 hours. The rest of it seems to be fine.
I hit it once by mistake and within 10 minutes the police were here. I tried to cancel it but the device didn't hear me. I had trouble hooking it up but customer service helped me through it and it only took a little bit.
It's easy to use. We tested it and it works fine. They were right there right on top of it.
If one of our residence falls they can contact us and we can come to their need. When I tested it they came on and where very friendly. They did their job well and made sure everything was ok. I'm very happy with them.
It's heavy and I feel like I have a big lump on my chest. I had no response when I fell.
The bracelet is very comfortable. The people I've dealt with have been very nice.
When I first got it I tested it. They were very easy to talk to and instructions were given very well.
I've had fast response when I need it. They answer in no time at all. The thing I don't like is the way it swings when I change my clothes. I'm afraid I'm going to set the thing off.
It's convenient. It's hard for me to remember to take it out, plug it and plug it back in and take it with me that's the hardest part.
Reply from Medical Guardian
Dec 30, 2019
Thank you for your review, Dolores!
Whenever I've called the customer support they have been right there and walked me through anything. When I tested it when I first installed it the person came on the line and talked me through how it was going to work.
When I tested it they were right there and answered very quickly to find out what my problem was.
I don't like having to take the box with me everywhere I go because I forget it frequently. When I do the test everything seems fine. The lady was very nice and very pleasant.
Reply from Medical Guardian
Dec 30, 2019
Thank you very much for your review Ricky! We also offer all-in-one devices that can either be worn around your neck or on your risk. You'll have this on you at all times essentially, so you won't need to take the speaker with you. If this is something you'd be interested in, please give us a call at (800) 313-1191. Thank you and have a great day!
I think the range of it could be better. It said it would get up to 1,300ft, but I was more like 300 ft away and it would not work.
I fell on the ice and the medical crew was there within 10 minutes.
I was motivated to buy it because I had a horrible fall. I think the instructions could be a little more detailed. I didn't understand all the instructions in the beginning and am still vague on a couple of things.
Even if I accidentally bumped it someone answered immediately. They suggest you test it once a month. If I forget to charge it my daughter gets alerted and she'll let me know. I have a habit of getting up in the middle of the night and I'll accidentally hit it and they'll call me right away. They recommend that you have 2 people nearby to help. I pushed the button and my friend came right away. They don't send EMTs right away they find out if you're alright and if someone can help you. They question you so there is no unnecessary calls to the EMTs. They are always there and they are always pleasant. The only thing is that it is large and I wish it could be a little smaller.
It saved my life the second night I had it. I had to use it because I couldn't breath and an ambulance came and took me to the hospital. I think when you get old like me you need it.
I like the ease of use. It actually works and they are conscientious with their users.
My father has been falling lately and is still living alone. It seems to work well. He is able to talk to a person whenever he needs to and we've had a good experience so far. Anytime we have called and talked with someone they were very clear and answered our questions to the full extent we needed.
I was having a little trouble with it because it wasn't charging. I have to use a power strip to have it next to me when I'm in bed. It's ok. It's a little bit bulkier than I thought it was going to be.
It operates quite quickly and well and clearly.
I've tested it several times and I'm very pleased with the response I always get. They always respond very nicely.
Haven't had to use it since I received it, but it is quite comfortable.
I like that I can use it at home and away from home. They company was kind and considerate and patient with me. I talked 2 or 3 times to people while I was researching.
It will summon help if I'm injured. I tested it and it worked.
I like the simplicity and the convenience of Medical Guardian.
Tested it and it works when it's gone off they've called. I'm very pleased with this produc.t
I'm very pleased with the speed of them. Convenient and easy to use.
It's easy and not very heavy. We tested it couple times couple days ago and it works fine, the only thing is that it doesn't go far enough when you're in the house because I have to go into another room and around and around and a corner
It's kind of heavy around my neck, but it's hand to have. Medical Guardian helped us when we first got it - they set it up and showed us exactly how to use it.
I like the fact that she can wear the necklace or you can use the with the watch, I do use the watch a lot. I had another device before this and it went kind of hay wire my son got into this company and I don't know what to tell you, so far I guess its been so well.
I'm very comfortable with it. When we tested it, we didn't have any problems.
I was very pleased with the feedback I got back when they set it up and everything went well so I'm hoping I don't really have to use it in the future but it's I feel safer having it. When I tested it, they were right there to answer any questions - it was great.
The gentleman that I purchased it from because he answered all of my questions and was very pleasant and a good representative of your company. I just hope it works as well as I think it will once we finally hook it up and start using it.
I've only had it a week but I like it so far. It's very convenient and seems to work good. I'm only in the test period right now so right now it's working very good.
Excellent customer service & easy installation
worked with us and made it easy to get everything up and running!!
the few times my father needed assistance, they were very fast and medical help arrived right away.
Pulls on your neck and heavy The string you have is not very good
Reply from Medical Guardian
Dec 17, 2019
Hello Patricia, thank you so much for your review. We greatly appreciate the feedback. We'd like to ensure that you have something that you can wear comfortable that also provides you the safety of a medical alert device. We have several different other units that may be more suited for you. Please give us a call at (800) 313-1191 to discuss our different product offerings. You can also see them on . Thank you!
Charging doesn't work as expected, cradle and unit have play so doesn't always charge.
Billing after cancelling service. Not updating recordd with new address, and sending bills only after they are past due. Sending more equipment after cancelling service to wrong address. Bad communication. Very shady practices.
Reply from Medical Guardian
Dec 17, 2019
Hello James, Thank you for your review. We'd like to look into the issue for you, however, we need some more account information. We're going to send you a private message to request your account details and follow up with you. Thank you very much and have a great day!
Ease of use and reliability for my mother.
They are always responsive by phone. And helpful.
We like the wristwatch definitely it's great and handy to use
Easy to set up. I have had the service only two months therefore I don't have much experience to base an opinion
Good service, easy to understand. Very knowledgeable. Concerned