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Medical Guardian

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8.9

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Ann Lindberg-Borgen Minnesota

Customer Review Video

10 months ago

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Jeanine Saint Louis, MO

I like it. When the thing that holds on the neck piece broke off, they were very quick to help and send me a new one and so that made me very comfortable because I didn't like being without it and I could no longer attach it over my neck. I thought that was a really good service that they stood by their product like that. I keep it with me at all times. And I also like the fact that if battery is low it announces that my battery is low so as soon as I get home I put it on the charger. I'll leave it on there until it is fully charged. I wear it and a couple of times I've leaned against the table or something and set it off accidentally and immediately they respond, Are you okay? And I'm able to let them know that that was just an accident.

10 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 8th, 2023

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Donald Minneola, FL

I had a problem where if I was falling 20+ times. It was medicine that I was taking, but it took us 6 months to figure that out. When I fell, it's not good. You get hurt when you fall, but I wasn't strong enough to get up because the medicine that was impacting me was a very strong muscle relaxer and I had a very high dosage. So every time I fell I couldn't get up. My family was concerned and had to come check on me, and the other times they called 911 for an ambulance and I went to the hospital. I'd fall at night, have to make my way all the way to my living room to try to pull myself up on my chair, and I wasn't strong enough to do that. Medical Guardian has warned me every time, or asked me every time If I had fallen and connected me to operators, were ready to call me an ambulance or get my family down there. Any of those things that would have resolved that problem. It's very precise and Medical Guardian has helped me in every case. I haven't had any issues since I did get it. They're always there for me and I will keep it for the rest of my life. I'm a really happy customer and I really appreciate it.

11 months ago

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Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Apr. 21st, 2023

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Carol Philadelphia, PA

I thought I was going to have to send it back. After I got it and turned it on, everything was fine for quite a bit, and then one day I went to press the little black button on the side to find out what time it was, and it didn't work. This went on for 2 or 3 days and I just was so busy I didn't have time to call or package it up. So on the day that I decided I was going to send it, I was looking through the literature to find out where I'm going to send this back to, and I happen to read this thing. It said if you haven't used it in awhile you have to hold the the black button in for at least 20 seconds, which I didn't realize I had to do. And as soon as I did that it worked fine. I like it a lot.

11 months ago

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Reply from Medical Guardian

Thank you for this wonderful review, Carol. We appreciate you being part of our growing community. All the best and stay well and safe.

Apr. 21st, 2023

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Bernice Fort Myers, FL

Like the response being quick and easily understood. Does not hold a charger long enough and it seems it could look a bit nicer.

1 month ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Bernice!

Mar. 4th, 2024

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Reese Alliance, OH

Very reliable, user-friendly, and comfortable to wear. Great purchase decision. Requires some maintenance but is worth it for safety’s sake.

1 month ago

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Reply from Medical Guardian

Thank you for this wonderful review, Reese. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 21st, 2024

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Charlotte

I just tested it it worked and never had to use it yet. But emotionally, having it in the house takes a lot of pressure off.

2 months ago

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Reply from Medical Guardian

Thank you for this wonderful review, Charlotte. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 5th, 2024

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Charlotte

Never had to use it, but I had tested it. Like for the battery to last longer. It seems like it's just 3 to 4 days, and then I have to take it off. And of course, I'm not able to use it when I take it off to get it charged.

2 months ago

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Reply from Medical Guardian

Hi Charlotte, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 5th, 2024

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Harris Glendale, AZ

I only had to use the fall detection feature once. The responder called me back within a minute, and the ambulance was at my house within five minutes. Outstanding service.

3 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jan. 10th, 2024

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Lynne Nicholasville, KY

It makes me feel like at least I can get help if I should fall or any other accident. Not real fond of the rope it hangs from. Not very attractive. Look

3 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Lynne! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jan. 3rd, 2024

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Ray Kansas City, MO

Their response to a fall My dad had was immediate and we had an ambulance there within minutes. They stayed on talking tome through the device and were very gracious. And I have now ordered mini for my mom.

4 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Dec. 7th, 2023

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Anonymous

Every time we test it, it's very good, with a good response. We haven't used it yet, but we do test it. They respond back to me, they call me, and they return my calls and inform me if I have questions.

4 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Dec. 5th, 2023

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Ann

My daughter set everything up and we tested out everything and it works fine. I'd say it's great. I used it once. I fell in the bathroom so I pressed the button and they sent the EMTs.

4 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Dec. 5th, 2023

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Cory

They very professional, very courteous. I test it periodically, maybe twice a week, and every single time I tested it, it was answered promptly. I was very satisfied with the response time.

4 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Cory! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Dec. 5th, 2023

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Dave

The device actually belongs to my dad, so it was easy for him to communicate. We've tested it a couple of times and it worked just fine, as expected. There were no long wait times. The person on the other end spoke English.

4 months ago

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Reply from Medical Guardian

Thank you for this wonderful review, Dave. We appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 5th, 2023

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Lee

Very professional. No unanswered questions and very polite. That medallion is my security. I don't have to worry about my wife being home or somebody being next door. I have the solution right there around my neck.

4 months ago

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Reply from Medical Guardian

Thank you, Lee. We appreciate your review, as we strive to offer our customers the best customer care possible.

Dec. 5th, 2023

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Vincent

This past Tuesday or Wednesday when it went off, my dad was found asleep. Nothing was wrong, but paramedics did come. One time when we were testing it, the person who answered wasn't very nice; she was just very abrupt and not very pleasant.

4 months ago

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Reply from Medical Guardian

We are sorry to hear about the negative experience you had with one of our representatives. We will take the time to look into this situation and provide the necessary evaluation and retraining for the customer care representative. Again, we apologize for any difficulties you may have had. At Medical Guardian, we pride ourselves in providing a great customer experience and we want to make sure you receive nothing less. If you wish to discuss this matter further, you can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Dec. 5th, 2023

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Trumella Gaithersburg, MD

I feel so protected with having Medical Guardian. I have several health issues and have no one to call on in case of emergencies that’s no longer the case, I just have to press a button, that’s so comforting.

5 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Trumella! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Nov. 15th, 2023

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Sherry

No problems. I've only used it one time and it worked perfectly. The ambulance was here in no time, they got hold of my son-in-law before they called the ambulance and he gave them the number to get the key to come in the house so no worries about tearing up the door.

6 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Anonymous

That's just a wonderful company to deal with. Everyone's polite and courteous and couldn't be more helpful. We did test it and there was a response within maybe a minute or so, if that, asking if everything was alright, if we needed help.

6 months ago

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Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 29th, 2023

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Irene

When I passed out and I had the Medical Guardian on and I pressed the button, the response was immediate and my help came within minutes. And the EMTs were incredible. They even checked to see if my cat had food and water before they took me, which I really appreciated.

6 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Judy

I did have a time that I had to use it and they contacted my daughter and the ambulance service. They also contacted other members of my family which were not readily available, but that was okay. My daughter happened to get here before the ambulance did and she had already helped me up, so therefore did not have to use the ambulance people that time. I do try to keep it charged and recently it was suggested that I test it once a month. So a couple of times when I've dropped it, I have had a response and was able to just tell them that it was not from a fall.

6 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Janet

My son bought it for me. I always use it when I am alone. I like that I can take a shower with it on me. It's good, except I can't keep the cord on. It keeps coming off the cord because I have to tuck it in. I wish that the device was more secure on the the cord that I wear around my neck. This is my second device and the first one I sent back for that reason. I haven't had this one that long and it's the same problem.

6 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Janet! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 29th, 2023

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Jennifer

I have no problem with what I have, but I have not used it that frequently. I do think the cord is too short. My children insisted that I get it. I drive. I go everywhere by myself. \I was taking my groceries out a couple of weeks ago and a bag of potato chips landed on the device on the counter and it tripped it, which I couldn't get over how sensitive it was because it was a little bag of potato chips. I'm impressed with it, but I don't wear it that often. I'm 90 years old. I get about on my own and I don't put it on all the time because I don't like that cord hanging on my neck.

6 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jennifer.

Sep. 29th, 2023

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Pete

I'm very pleased with it. It's good, except the first one broke somehow where the metal piece on the top is, and I don't know how in the world the back of it broke. But anyway, I've got a new one now, so it didn't take very long to get a new one and that's good. I was just surprised when it broke - I don't know how that happened.

6 months ago

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Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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William

I used it one time when I had to go to the hospital in the middle of the night. I couldn't breathe and they were right there to get the ambulance and everything. They'll be there when I need them and that's what we want. If we happen to fall and can't get up, we need somebody there to help us. I've already recommended two people already.

6 months ago

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Reply from Medical Guardian

Hello William, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Anonymous

We have tested it and it works fine. One time my husband accidentally hit the button, but he was able to answer them and say he did not need assistance. It just sits on my desk, and fortunately, we've never had to use it. They had someone calling me and offering me some kind of protection plan. And when I told her I didn't want it, she automatically put me on it. So I had to go through a lot in order to get it removed. I didn't appreciate that.

6 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Sep. 29th, 2023

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Lea

They have reached out in a service capacity and not a sales capacity. So it's obvious they are concerned about support. I try not to wear it in bed, but one time it triggered and the voice came on. I can't remember exactly what they said, but it was very nice and clear.

6 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Lea.

Sep. 29th, 2023

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Philip

It almost goes unnoticed. It's light, it's not irritating or anything like that as it hangs there. Most of the time, I forget it's even there. It seems to be really good. I'm happy with the device. It does what it's supposed to do. My wife says she's not sure if it works or not. She said I've fallen a few times and she's never been notified.

6 months ago

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Reply from Medical Guardian

Hi Philip. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Gilbert

I put it on the charger and it charges up overnight and I just make sure that that's the first thing that goes around my neck in the morning. I'm glad I have it. I used it when I fell a couple weeks ago outside and they answered right away.

6 months ago

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Reply from Medical Guardian

Hello Gilbert, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Sep. 29th, 2023

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Charles

I've only used it once. That was by accident, but it seemed to be alright. They were there when I needed them, even when I didn't need them. They came to the door and left because I was fine. I have a question: The one time that it was used was an accident. My daughter pays monthly for the equipment. Does she get charged for an accidental call?

6 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Charles.

Sep. 29th, 2023

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Joan

I haven't had that much interaction with them. The couple times I've had contact is when my daughter wanted me to practice after a month or something. She thinks every month we have to make sure that everything's working okay. The only time that I've had experience with it is either when my daughter's had me set it off to test it a couple times and when I set it off accidentally. It makes my daughter feel more comfortable with me having it.

6 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Joan!

Sep. 29th, 2023

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Anonymous

I went on the recommendation of my husband's hospice team. It's functioning properly. It gives me a feeling that support would be available if I needed it, and that's the purposes of purchasing it, so I think I'm happy with it so far.

6 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 29th, 2023

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Anonymous

I haven't had any problems with it, so I'm sure it's going to work fine when we do. I think it's a pretty good value. I feel like they're a good company. Any dealings with them has been good. It's just been a very pleasant experience. Everybody's been really friendly and and helpful when I've called for anything.

6 months ago

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Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Donna

We've had a wonderful experience so far. Originally she had the watch, but it was too complicated and an issue for her. So they did downgrade her with no issue to the device around her neck. She dropped it one time and she got a call immediately to check and see if she had fallen.

6 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Donna.

Sep. 29th, 2023

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Rose

My mom was in the hospital. We wanted something quickly when she was discharged and they were very helpful, very prompt. We got the machine quickly and it was easy to understand. We have the lock box out front with an extra key in case she's home alone.

6 months ago

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Reply from Medical Guardian

Thank you for this wonderful review, Rose. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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John

I do feel safe with it on. I feel like it serves the purpose. But it could have a better design. I would much prefer to have something smaller on my wrist. And what I have on my neck, I find that it's heavy. Showering and getting that cord wet is not good so I take it off when I shower, which I know probably I shouldn't, but I do. I have just gotten the second one that has come in the mail this week that they sent out and cost $30. It's a much cheaper version of what I have, much cheaper looking. In fact, I can't believe that they're really putting that out for us to use. It does not have the quality at all of the first one.

6 months ago

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Reply from Medical Guardian

Hi John, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Hooray for Travel Pittston, PA

My mother was very reluctant at first , but after a short time she realized how safe it made her feel. Everything about it was great , the set up was super easy, testing the device , charging it , ect. It also looks really nice. I have such a piece of mind know my mother is safe. Buy the Guardian device !

7 months ago

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Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 13th, 2023

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Wendy Beckman Cincinnati, OH

I like the size of the mini monitor. It is easy to charge the unit. The reason this is not a five star relates to two things: the place and time I fall most often is when I'm sleeping in bed. Since I'm not supposed to wear it when sleeping, that leaves a big gap in my coverage. The other part of the reason is that I had a minor fall while wearing the Guardian and nothing happened. So I trust that the unit will work when necessary, but that is based on hope.

7 months ago

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Reply from Medical Guardian

Hi Wendy. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 7th, 2023

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Su Nevada City, CA

So far so good ,every time it’s been a mistake and they are there ,call me back ,then check back later . I encouraged my sister who is also living alone to purchase one it gives us our independence and reassures our children .

7 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Su.

Sep. 7th, 2023

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Jennifer Patton Lynn Haven, FL

Has been a very reliable device for my elderly grandfather and enables him to have more independence. Cost is very reasonable. Our customer services interactions have been great and the warranty has come in handy! Highly recommend this device. We have the mobile one that he wears around his neck.

7 months ago

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Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Sep. 7th, 2023

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Patricia

I have been a bad patient, just got to where I'm wearing it all of the time, I replaced the rope with a black sterling chain and it looks a LOT BETTER. So proud of it and the help it may bring, since I have seizures and pass out.

7 months ago

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Reply from Medical Guardian

Thank you so much for taking the time to write a review Patricia! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 7th, 2023

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Ellen Rocklin, CA

The price is a big factor but also the service is terrific. I’ve never had an emergency but once my dog pressed the emergency button and another time I somehow accidentally pressed the button. Both times someone came on and talked to me. I feel very safe now.

7 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Ellen! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Sep. 7th, 2023

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Beth

I had to order a new device because the the hook on the device broke from the lanyard. They said I would have it within three days and it took six days, I think, to get here. I like that that I can wear it in the shower, which is probably the place I need it most. There was a time when it should have gone off and it didn't. I I slipped in the shower, I had it on, and it did not register the fall.

7 months ago

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Reply from Medical Guardian

Hi Beth. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Sep. 6th, 2023

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Cynthia Kane San Juan Capistrano, CA

I ordered a Nexus pendant. They were supposed to mail it out a week ago and I was supposed to have gotten it by Tuesday at the latest but I still haven't received it. Other than that, customer service has been very supportive. Then I won't have to worry about being stuck with nobody to help me and unable to reach out for help.

7 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review Cynthia! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 6th, 2023

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Anonymous

I'm pleased with it. The device kept coming undone and so I contacted the customer service and they sent me a new lanyard and it works perfectly now. The only complaint that I have is I don't like the lock box thing for them to get into the house. It went off accidentally when I leaned against to the counter and I had immediate communication with them.

9 months ago

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Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 3rd, 2023

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Verified Customer

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star star star star star

Norma

It's heavy, but I like it. It serves the purpose and but I think I would have preferred a bracelet that something lighter, maybe with a chain or something. What was around my neck looks like a grey cord. One time I tested it, I didn't mean to, but I was putting groceries in the car and I guess it hit something and it went off. I wasn't accustomed to someone talking to me so it was a surprise but it was good. I'm satisfied with it.

9 months ago

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Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Norma.

Jul. 3rd, 2023

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Sarah Hedrick

It was extremely easy to sign up. It only took a few minutes over the phone, and I didn't have to select a bunch of different options or wait on hold to speak to an agent. Leon answered personally and walked me through the whole process and answered all of my questions. It is a simple system, easy to set up, and came very quickly. I recommend it to family.

9 months ago

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Reply from Medical Guardian

Thank you for this wonderful review, Sarah Hedrick. We appreciate you being part of our growing community. All the best and stay well and safe.

Jul. 3rd, 2023

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Verified Customer

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Sara

The device belongs to my mother-in-law and I can speak to how much she's enjoying it. I think it's easy for her to use and she feels comfortable that help would be there because it's around her neck and it's much easier than some other things that she's had in her past. She tests it monthly and and it's been easy for her to understand and the response is excellent.

9 months ago

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Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

Jun. 26th, 2023

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Verified Customer

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Linda

It's just been an easy setup, easy transition. There's been no hassle in getting things started like I've had with previous companies. First time I tested it, Medical Guardian immediately picked up and answered, and then one day my mother had taken it off and laid it down and I guess it registered as a fall. They immediately called her and then called me, so they were very quick to respond.

9 months ago

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Reply from Medical Guardian

Thank you for this wonderful review, Linda. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 22nd, 2023