Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

4.5
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10,236 Reviews

Review Breakdown

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Brett
November 25th, 2019 DETAILS
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It works fine. They were attending to my needs.

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Rich
November 25th, 2019 Cupertino, CA DETAILS
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Twice it's gone off but both have been false alarms. The second time the emergency crew arrived and I had to explain that it was a false alarm.

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Reply from Medical Guardian

Nov 27, 2019

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Ruth
November 25th, 2019 Knoxville, TN DETAILS
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It's convenient to take anywhere and it's waterproof. I like that it's small and easy to fit in your pocket or purse.

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Marta
November 25th, 2019 Russellville, AR DETAILS
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We test it on a regular device and we've had to use it one time and it was not a good experience. When I needed it they took too long to get on the phone.

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Reply from Medical Guardian

Nov 25, 2019

Hello Marta, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Joan
November 25th, 2019 Ripon, CA DETAILS
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I like that it's quiet. Customer service was very rapid and what I expected.

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Lori
November 25th, 2019 St Louis, MO DETAILS
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I am very happy with it. I called to ask to test it and the lady I spoke to was very helpful.

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D
November 25th, 2019 Melbourne, FL DETAILS
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Three weeks ago I fell down getting out of the car and couldn't get up. They called the fire department to come help me and pick me up.

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Helga
November 25th, 2019 Portland, OR DETAILS
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The signal is weak in my duplex so I've had to find a hotspot where it works. I was given a bracelet and a pendant and the pendant didn't work so I had to send it back for another. Their customer support is very good.

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Reply from Medical Guardian

Nov 27, 2019

Thank you very much for your review, Helga. If there is anything else we can assist you with please let us know. Thank you for choosing Medical Guardian!

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anonymous
November 25th, 2019 Saratoga, CA DETAILS
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It's a little heavy. I've tested it and they were very prompt and polite. I was very satisfied.

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Patricia
November 25th, 2019 Newport News, VA DETAILS
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I can be anywhere in the United States and hit the button and someone will help me. Every Time I've tested they've answered immediately.

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Mitsuko
November 25th, 2019 Rancho Cordova, CA DETAILS
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I like the bracelet option and the service I received when setting it up. The person on the phone was very nice and helpful. Testing it was very easy, the directions were clear and it worked fine. It was kind of freaky they contacted me after I looked at their website. I thought it was a little invasive.

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Marlos
November 25th, 2019 Rockford, IL DETAILS
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Easy to use and convenient. I tested it twice and it worked as advertised.

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Alan
November 25th, 2019 Rochester, NY DETAILS
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I don't like the short life of the battery but the device is convenient. They are always polite, always there, always answer immediately.

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Kari
November 25th, 2019 Chambersburg, PA DETAILS
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It's easy to use and I like the mobility of the one I keep in my pocket.

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Fannie
November 25th, 2019 Snow Hill, NC DETAILS
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I like the convenience and the security it gives me. I can take it anywhere and know I'm protected. I've only tested it but they were very efficient and quick to answer.

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Linda
November 25th, 2019 Grayson, KY DETAILS
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When I tested it I got right through to them. I think they are great company to be with.

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Marian
November 25th, 2019 Odenton, MD DETAILS
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When I fell before having the device it took 20 minutes for someone to find me. I know with this they will notify my son right away and the paramedics. When I tested it there was a response right away. The young lady was very nice to me on the phone and I was very grateful for that.

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Lillian
November 25th, 2019 Norman, OK DETAILS
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It's convenient knowing you got help there if you need it. I tested it and my light wasn't going off on it so I called in and it needed to be charged. They were quick to respond.

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Mary
November 25th, 2019 Montgomery, AL DETAILS
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I have the bracelet and the necklace. I had to get used to wearing the device. I'm glad I have it. When I tested it it didn't take too long to get somebody on the line. I like the people. They are cordial and polite and caring.

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anonymous
November 25th, 2019 Willis, TX DETAILS
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I haven't had it very long but I like the size of it. It's not to bulky. They answered right away and the test was completed satisfactory. I like the lock box on the front door so if anyone does have to respond they don't have to break the door down.

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Lois
November 25th, 2019 Asheboro, NC DETAILS
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I got down on the floor and couldn't get up. I called them and they got me help right away.

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Betsy Bergen
November 19th, 2019 DETAILS
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They responded quickly to my father's emergencies.

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Fred
November 19th, 2019 DETAILS
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Problem with product operation. The status lights don't work

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Reply from Medical Guardian

Nov 25, 2019

Hello Fred, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can troubleshoot your device. Thank you!

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Gayle
November 19th, 2019 DETAILS
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Prompt response and courteous. Small and comfortable. HOWEVER, I think their phone number needs to show up as Medical Guardian!

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Eileen
November 19th, 2019 DETAILS
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Love the watch. Love that it is waterproof.

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Zoe
November 19th, 2019 DETAILS
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Feel safe and secure having pendant.Feel comfortable with customer service and customer support.

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Mary Sharp
November 19th, 2019 DETAILS
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I feel safe wearing this and it gives my children peace of mind.

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Vaughn Gerber
November 19th, 2019 DETAILS
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very easy to use, makes me feel better when out and about or at home

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Diane Kirkland
November 19th, 2019 DETAILS
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They gave excellent service when we were looking into this type of monitoring for my dad. Haven't used them yet for anything but the setup was good.

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John Gore
November 19th, 2019 DETAILS
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I have no problems with the equipment working the way it is designed to. Test alert is answered quickly .

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Angela Paige
November 19th, 2019 DETAILS
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Great service and product! Very happy we chose Medical Guardian for my mom!

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LeaAnn Hadggega/ Betty Toczek
November 19th, 2019 DETAILS
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very helpful and NOT pushy like some others that harrass you. they are also half the price of the others. just great!

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Crescencia
November 19th, 2019 DETAILS
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The response to inquiries was fast and honest.

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Johanna Sproat
November 19th, 2019 DETAILS
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They provided me quick response when I ordered the alert system. I was very pleased.

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Barbara Mikan
November 19th, 2019 DETAILS
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The test call happen quickly and efficiently..

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jill
November 19th, 2019 DETAILS
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Very professional friendly service! Medical Guardian svaed my mothers life when she fell

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Judith W. Akey
November 14th, 2019 DETAILS
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The device has not been reliable. Tried to test it after a month and the device did nothing.

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Reply from Medical Guardian

Nov 15, 2019

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Verified Customer

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Virginia Meinke
November 14th, 2019 Littlestown, PA DETAILS
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Good product, immediate telephone response, easy setup and activation, great tech support and customer service

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Linda Manning
November 14th, 2019 Charlotte, NC DETAILS
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Excellent Service! My Father In Law was taken care of swiftly and with great care!

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Robert Mitchell
November 14th, 2019 DETAILS
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Good phone communication, device was shipped to me within 2 days. Medical device was easy to use.

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Bennie Kee
November 14th, 2019 Cary, NC DETAILS
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it is the correct item. now after the correction.

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Bryan Wallace
November 14th, 2019 Eden, NC DETAILS
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Excellent product and service. Fast response. Reliable personal. Friendly service.

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Theresia Chando
November 14th, 2019 Cary, NC DETAILS
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When testing, operator is clear and audible

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Lee Gordon
November 14th, 2019 Winston-Salem, NC DETAILS
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The battery life for the on the go device is too short

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Albert J. Beaudoin
November 14th, 2019 Daytona Beach, FL DETAILS
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My phone is only charged about 48 hrs. Must recharge again!

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Reply from Medical Guardian

Nov 15, 2019

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Verified Customer

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Me
November 14th, 2019 Mobile, AL DETAILS
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Great company my mom used it once and it worked great

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Leslie Dianne Mahr
November 14th, 2019 Huntington Beach, CA DETAILS
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They seem very responsive to my tests. I have not needed it fo real emergency.

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Barbara Cohen
November 14th, 2019 Rio Vista, CA DETAILS
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It's features: long battery life, GPS and quick response

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Janetta
November 8th, 2019 Arvada, CO

This company bombards you with phone calls and emails once you ask for info. I even told them NOT to call my work # which they still proceeded to do 3 times! They don’t listen or care if you say I’m not ready yet and that you will contact them when you are. Tracy hung up on me after getting upset that she called my work again! Bad customer service. It’s all about the sale with them and not the customers wishes. Beware

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Reply from Medical Guardian

Nov 11, 2019

Hello Janetta, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Verified Customer

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Linda Mather
November 4th, 2019 DETAILS
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Good customer service; easy instructions