Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. Its medical alert packages have top-rated accessories, including its lockboxes and fall detection pendants that are compatible with the in-home systems and medical alert devices with GPS functionality. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.
Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company.
**Free equipment offer does not include the Freedom Guardian system.
Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.
The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.
Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.
Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.
As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.
If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.
Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.
Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:
This plan starts at $0.97 per day.
The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.
This plan starts at $1.12 per day.
The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.
This plan starts at $1.29 per day.
The Mini Guardian is the smallest and sleekest medical alert device Medical Guardian offers. It comes in three colors, including black, silver, and white. Its capabilities are similar to Medical Guardian's other offered medical alert systems and is water-resistant, includes GPS tracking, and has a five-day battery life. This plan does require a one-time equipment fee, unlike the other basic medical alert packages.
Being 1/2 the width and weight of a regular medical alert system, this device is best for consumers who care about the convenience of size and would prefer a smaller device compared to a regular-sized system and don't mind a one-time equipment fee. The mini can clip onto bags, purses, belts, clothing, etc. for ease of use. You can also add fall detection to the mini if you'd like extra protection. The range on this device is unlimited.
This plan starts at $2.58 per day.
The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.
This plan starts at $1.61 per day.
The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.
This plan starts at $1.28 per day.
The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.
This plan starts at $1.45 per day.
The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $249.95. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."
In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:
Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency.
Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them.
Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket.
100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified.
Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7.
Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency.
Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficulty.
Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.
Customer Review: Larry from Red Bluff, CA
". . .The customer service representatives were caring people who wanted to make sure I was protected. They want 110 percent satisfaction."
Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.
Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.
The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:
**Free equipment offer does not include the Freedom Guardian system.
While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.
Call our recommended rep over at Medical Guardian below.
Medical Guardian Frequently Asked Questions
How does Medical Guardian’s price compare to other medical alert providers?
Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.
What is Medical Guardian’s cancellation policy?
You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.
Does Medical Guardian offer a protection plan?
Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment
Can you purchase spousal medical alert monitoring through Medical Guardian?
Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.
Does Medical Guardian offer automatic fall detection?
Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.
Are Medical Guardian’s medical alert devices waterproof?
Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.
Is there a limit to how many times I can press Medical Guardian’s emergency button?
No, you can press your medical alert button and request help as many times as you need.
Can I trust Medical Guardian’s monitoring center?
Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.
Are Medical Guardian’s monitoring services U.S.-Based?
Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services.
Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease.
How is Medical Guardian’s medical alert service different than calling 9-1-1?
In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help.
Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc.
Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.
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The device is heavy but it works in any place you're at like in the shower.
I'm very comfortable to wear their medical alert device. When I tested it, they were quick to respond and everything worked good.
I haven't had to use It, but you know it's nice when I put it on the charger that the lady says it's charging so I know that it's worked out. Thedevice works fine.
I like the fact that I can hang the device around my neck. It's very convenient and they give a quick response.
I got this device for my grandma who has used it a few times and it's worked. This company always answers my questions and give good advice as to what I should add to the device. They also inform me about promotions going on.
So far everything has been good. It is easy to use. I wear it all the time.
Customer service is very helpful, professional, and friendly. We had a lot of support setting it up. It’s for my mother and it is peace of mind.
If I needed it, it is there. It could save my life. That is what I like about it. They also took care of me immediately. It is not comfortable to wear.
I wish is was a little smaller but I understand it and I know it is thee if I need them.
The people that work for Medical Guardian are very polite and nice so far.
I wanted a watch so I got the watch. I am a little disappointed I thought it would have a greater distance. It said it could communicate like six hundred feet away but it doesn’t go to the end of my condo. They are very quick to answer and very polite.
It is way bigger than I thought it would be and I thought they would send it on a chain not a little rope. It works fine and they answer immediately.
Quite satisfied with it. I have already recommended it to a number of friends. I like everything about it.
Previously I owned a different brand and I think this one is good. It is easy to set up and it does the job. The people at the company were very polite and helped me.
Anything I’ve asked for, they’ve always been very good at responding to me and helping me out with whatever my question is. They are very prompt when I test it. They’ve called me a couple of times when something did not seem quite right.
You can’t beat nationwide. I did check it when I got to my winter house and they got the address right. It is a little big so I wear it under my shirt. I am hesitant to wear it in the shower but other than that I feel confident. They helped me set it up. They are very nice and friendly.
If I make a mistake and hit the button, they call me immediately and ask if I am okay. Everyone that has called me has been good.
If I need them, they are there when I call. I can notify somebody to come and help me if I need it. I accidentally had it in my pocket instead of around my neck and when I bent over, it dialed the alert and they called me and I told them. I have already recommended it to my sister and she bought it.
The price is really good. I like knowing that my loved one is secure if they fall. Interaction has been great.
Haven’t had to use it in an emergency yet but I feel content knowing that it is there and that it works well. It was easy to use and to get prompt service from it. They are very nice and polite and helpful. All my questions have been answered promptly.
When she needs it, she pushes the button and somebody responds right away. They are very good about telling her what she needs to know.
It worked well when I tested it. It is nice having the security knowing that somebody is there for me.
I feel secure with Medical Guardian. I feel secure with it. It’s been good for me. I would recommend it.
It’s worthy I think. It’s good. I wear it all the time except at night because I know I will probably set it off if I roll over it so I hand it on my door knob where it is within reach.
The cord is ugly but that is a minor thing I should just get a nice one for it. I also wish the light wasn’t so bright. It is kind of frightening in the middle of the night to see it shining on the ceiling. I like that I can press a button and get help. I like the people that answer the phone. I’ve been pleased with them.
When I ordered it, the salesperson was very helpful. When I first got it, I tested it and it worked really well. It was easy to use.
Every place I try it, it seems to work. I run tests about once a month from various locations. So far everything is okay though it could always been improved.
Everything I’ve dealt with the company has been good. The person who answered the phone was excellent. He was very helpful and professional. They are lucky to have him as an employee.
Overall their products are very good. I test it once a week and there are not problems with it. I was concerned about the wrist bracelet compared to the necklace and they took my request and sent me a necklace as well. It’s pretty handy if nobody is around.
Convenient and accurate. Customer service answers right away and answered my questions. It is a little expensive.
The price for the service is very reasonable for the coverage. It allows us peace of mind since help is a push of a button away. It is very simple. We tested tit k make sure it was operating correctly and it was simple to hold down the button until it vibrated and soon someone was on the phone to ask if we needed help. They were quick to answer the phone and they were nice and polite.
Every time I push a button they are there. I like everything about it.
They’ve been very nice to me. I have pressed it a few times accidentally and they were right there so I feel secure.
My wife wears the wristband and we have the necklace available if we need it. I am a little more active than she is so I don’t carry it around with me. We’ve been pleased with it. It works, we have tested it. The people we’ve talked to have been very responsive.
I like everything about my medical alert device. I fell one time in the kitchen and I couldn’t get up and I called and they were here within a matter of fifteen minutes. I could have laid on the floor until my kids came in the evening because they work. They’re wonderful.
When I had questions they were answered right away. Very friendly!
Customer support during set up was great and my mom had one false alarm and the system worked great.
Excellent customer service and setup. Quality product and easy to charge. Feeling of security and great value for the price.
it has been awesome! service reps have been Great!
The person who helped me set this up was very helpful and the company had high ratings
ABLE to assist trouble shooting problems to ensure coverage of services
They take a very long time to connect when alerted.
From equipment to monitoring to customer service at least the are consistent horrible and life threatening
Helpful. Friendly. Answers all questions.
because it is easy, accurate,portable, and gives me peace
The rating was good, like the longer cord and nice helpful people
After weeks of waiting we have yet to receive our pendant that we paid for.
Jackie Deorsam , daughter of Joan
Have not had an emergency. The product is nice and not too heavy. My Mom has tested twice and they answered right away.
because I had to use it and ambulance came quick and everything was smooth
Easy and quick to set up but I've not had to use the service.