Medical Guardian

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Medical Guardian Logo

Medical Guardian

verified
Medical Guardian is currently offering a special promotion to BestCompany visitors. See details below.
1-(844) 684-0448

Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe. Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95 - $49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

**Free equipment offer does not include the Freedom Guardian system.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account. Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW MG Offer Details:

  • Monthly - No Add-Ons
  • Quarterly - Free Ground Shipping
  • Semi-Annual - Free Ground Shipping & Free Lockbox 
  • Annual - 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere. Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. 

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Service monitoring is 24/7, and Medical Guardian even has equipment that detects an emergency and requires no action from the individual in order to receive help. Every system offers two-way communication.

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go. Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts: Use the smartwatch to call for help at any time and anywhere.
  • Reminders: Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking: Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features: Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring: Retrieve the daily weather forecast.
  • Touchscreen: The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery: The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking: The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service. Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

4.5
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8,720 Reviews

Review Breakdown

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Cheryll
May 13th, 2019 Grants Pass, OR DETAILS
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They helped me set it up and gave me a test when I wanted it. Honestly I'm really pleased with your customer service so far. I had my mother call, but she couldn't hear what the lady was asking. So I told my mom to say "I can't hear you" and then the rep said she could hear my mom.

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Asela
May 13th, 2019 Hollywood, FL DETAILS
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Customer service was very professional and courteous.

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Thelma
May 13th, 2019 East Palestine, OH DETAILS
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Very quick to respond and seem to be very concerned when my mother calls. It has been a very comforting experience. Shortly after buying one for my mother, I bought more.

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John
May 13th, 2019 Watervliet, NY DETAILS
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When we tested the device, it kept saying that it was searching, and it took five minutes before someone answered.

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Reply from Medical Guardian

May 14, 2019

John, thank you for the review. We're sorry that you experienced issues with your device when attempting to use it. So we can better investigate your concerns, would you be willing to help us locate your account? Any information shared in your response will not be posted publically. We thank you for reaching out and hope that we can resolve this issue for you. Have a lovely day!

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Marianne
May 13th, 2019 Hudson, FL DETAILS
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Everybody that I have worked with is very gracious. The device is very easy to use. I realize that it is more expensive than other companies, but I know that I need to pay for better service. I don't like how the device has a blinking light on it, because it lights up my room at night.

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Mildred
May 13th, 2019 Tecumseh, OK DETAILS
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Medical Guardian's reps have been very helpful for us so far.

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Luanne
May 13th, 2019 Huntsville, AL DETAILS
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I like to carry the little mobile unit with me. The company is very good.

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Frank
May 13th, 2019 Wilmington, IL DETAILS
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The device hasn't worked since we got it. We will be returning it.

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Reply from Medical Guardian

May 14, 2019

Frank, thank you for reaching out. We're sorry that your device hasn't been working as you expected it to. We would like to take a closer look at your concerns if you have yet to return your device. So we can better assist you, would you help us in locating your account? Any information shared in your response will not be posted publically. If you could provide us with your full name, address and phone number we will reach out to further troubleshoot your device. Thanks again for the feedback. Have a great day!

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Robert
May 13th, 2019 Belington, WV DETAILS
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The device is easy to use, and customer service was very patient and understanding. They helped me with whatever question I had.

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Mary
May 13th, 2019 Nevada, TX DETAILS
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I like the wrist bracelet a lot. I had some questions about the service in the beginning and customer service was very helpful in answering them.

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Mary
May 13th, 2019 St Louis, MO DETAILS
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Tested this at the very beginning and it worked fine. No problems so far.

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Talisa
May 13th, 2019 Springfield, MA DETAILS
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Customer service is very attentive and fast.

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Josephine
May 13th, 2019 Norco, CA DETAILS
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Wristwatch looks like the Apple watch. It is made with good quality. When I hit the alert button, they responded to it very quickly and called me by name. I am glad that I have this service.

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Sandra
May 13th, 2019 DETAILS
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Customer service answers questions very quickly. The device I originally had would go off unexpectedly several times.

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Sally
May 13th, 2019 Amboy, IL DETAILS
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The device and service is very reliable.

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Rob
May 13th, 2019 Mulino, OR DETAILS
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Customer service is very responsive. Device seems to be good quality

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Joan
May 13th, 2019 Plymouth, IN DETAILS
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The device is very convenient. It is simple and easy to use.

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Byron
May 13th, 2019 Alabaster, AL DETAILS
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Pleased with the company and I appreciate them. I enjoy having this and would recommend.

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Jean
May 13th, 2019 Hovland, MN DETAILS
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The company answered my alert calls right away.

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Mary
May 13th, 2019 Denver, CO DETAILS
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Customer service is very good. They have called to check up on me to ensure that I had the device set up. I would recommend this service to a friend.

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Katherine
May 13th, 2019 East Hartford, CT DETAILS
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The people at Medical Guardian have been very pleasant and very knowledgeable on their services.

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Anonymous
May 13th, 2019 Waupaca, WI DETAILS
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Prices they charge are a lot more suitable than a lot of other companies. Customer service has done a great job at informing us of the service.

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Rose
May 13th, 2019 Parkersburg, IA DETAILS
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Have not had to use it, but when I tested it when I received it and it was fine. They seem to listen to you.

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Gertraud
May 7th, 2019 DETAILS
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Response is immediate, even if activated by error

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Richard
May 7th, 2019 DETAILS
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No problems so far. Accidentally set off the unit and received a quick response.

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Jacque
May 7th, 2019 DETAILS
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Responsive customer service & attentitiveness with paperwork & equipment problem

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Mary Estock
May 7th, 2019 DETAILS
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Helpful staff. Easy return policy. Quick response.

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Astrid Grey one a bit negative comment: the straps on the wrist unit get caught in everything!
May 7th, 2019 DETAILS
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customer service excellent; had a mioshap yesterday and there was an immdeiate call;

Medical Guardian Logo

Reply from Medical Guardian

May 09, 2019

Astrid, we're happy to hear that you are satisfied with your device and service overall. Regarding the band of your button, it is user replaceable. We've had customers who have had success in changing out the band by taking their button to a watch repair shop. Please don't hesitate to reach back out with any other questions or concerns. Have a great day!

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M. Ready
May 7th, 2019 DETAILS
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Easy to set up. Thoroughly explained. Fortunately I have not needed to use it.

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Jill Freese
May 7th, 2019 DETAILS
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Medical Guardian is a great system and has wonderful people. They are helpful and patient and not pushy. They don't have to be - their prducts and system are top notch!

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Dorothy Pagliughi
May 7th, 2019 DETAILS
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Equipment functions better and doesn't activate by itself

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Louise Goodman
May 7th, 2019 DETAILS
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When I fell and couldn't get up, I called and got experienced help within minutes.

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Reply from Medical Guardian

May 09, 2019

Louise, we're happy we were able to help out in your time of need. We hope you are doing well!

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Joyce Mathie
May 7th, 2019 DETAILS
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It works! It is easy and simple to understand and operate end it gives me peace of mind

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Shane Reedy
May 7th, 2019 DETAILS
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I recommended You to two friends and paid the first 90 days for both Tony and Barb. Tony has already used this device for an ER run.If I find some one in need I will advertise for you!

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Reply from Medical Guardian

May 09, 2019

Shane, thank you so much for the recommendations. It means so much coming from an actual customer!

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Dennis C.
May 7th, 2019 DETAILS
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We like the convenience of it's size and the fact that it doubles as a "timepiece."

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Carrie Woodruff
May 7th, 2019 DETAILS
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Their staff friendly, polite and knowledgable. my Aunt had wrist band not working. They sent a new one and activated it

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Susan
May 7th, 2019 DETAILS
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easy to read instruction booklets, easy access to customer service, knowledgeable and courteous representatives

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Terrilee Highland
May 7th, 2019 DETAILS
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Easy to work with and easy set up. Called to order and they helped us with the best options for our needs.

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annettemifsud
May 7th, 2019 DETAILS
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response time was quick upon our last call

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Adrion Collazo
May 7th, 2019 DETAILS
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It gave me my peace of mind, I sleep more relax, I am not afraid of being alone.

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John Martin
May 7th, 2019 DETAILS
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We have had the service only a short time, no real emergencies. They have performed well so far, but more time is needed before a 5 star rating is warranted

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Nadine Scarlett
May 7th, 2019 DETAILS
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always there in a matter of time on the phone

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Liz Burton
May 7th, 2019 DETAILS
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Excellent product & service, great staff, reasonable price

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Cynthia fox
May 7th, 2019 DETAILS
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I accidentally hit the button and they responded quickly to make sure I was safe

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Jennifer Dorn
May 7th, 2019 DETAILS
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There is always someone to answer any questions that speaks English clearly. I like that I am to test it out monthly to make sure that all systems are go. I like to take the portable unit with me when I go for a long walks and know that if I fall on someplace Like Tubbs Hill that someone is going to come get me.

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Karen Crabb
May 7th, 2019 DETAILS
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Polite staff. Very willing to help people in need and those who press the button by accident. The first time my mother accidentally pressed the button, Medical Guardian picked up after only 2 rings. This last time it rang at least 10 to 15 times before someone from Medical Guardian was there. Luckily it was an accident but if she needed someone emergently, I think that was MUCH too long of a time delay before someone was there for her.

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Reply from Medical Guardian

May 09, 2019

Karen, thank you for your review. We're happy that you are satisfied with your mother's device and service overall. Typically speaking, you should hear back from one of our operators in under a minute. Regular monthly testing will ensure her unit is working as it should. If that is not the case for your mother, please feel free to reach back out so we can look further into your concerns. Feel free to reply directly to this message. Have a great day!

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Leslie Brannman
May 7th, 2019 DETAILS
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I touched the button and they came right on

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Michael Stiffler
May 7th, 2019 DETAILS
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watch wouldn't work but once even within view of the cell tower

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Reply from Medical Guardian

May 07, 2019

Michael, thank you for the review. We're sorry that you had issues with our device at your location. We see that you were able to successfully close out your account with us and received a refund. We value your feedback. Have a great day!

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Frances
May 7th, 2019 DETAILS
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Feeling safe at home and elsewhere. Courteous support

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Joyce DeWalt
May 7th, 2019 DETAILS
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Ease of use, but have not had real need to use