Sunrun Reviews

SunRun claims to monitor their system. My system was out of service for the better part of 2 months and they did not detect it. I did not observe my one bill from SRP was $550.00 until checking my bill for the current month and it was $615.00. Sun Run never discovered the problem, an electric company employee came to my house and said he was checking on a report. "He opened the breaker box and found the Solar main relay was completely melted into a blob of plastic. He called the issue into Sun Run. Three days later a Sun Run employee called me. I told him the problem and he asked me what size the relay was. Later that day they came out and changed the relay. The system worked again and my next billing was reasonable, however the next month was an out of sight $650.00. I called this in and after three days of getting "I will call you back phone message" I got an extremely disinterested lady who told me that there is a system wide replacement if the entire metal electrical panel for problems and mine will PROBABLY be the problem and we will have to get a permit to change it. When asked how long ? she said AS LONG AS 6 to 8 WEEKS BECAUSE THE LIST IS REAL LONG. When I pointed out that I am dealing with a failure and not a routing "get in line, she said she can't do that because "we treat all our customers fairly". So she and another manager don't dee why I think I need maintenance repair now and think I should stay inoperative and paying big electric bills until my name comes up on the long list.; Homer Landreth

I want to warn others about the solar panel company Sunrun, due to my bad experience with them. After almost a year of requesting repairs, they finally fixed my panels, but in the meantime, they kept sending a technician every month without solving anything. Now, on top of that, they are also breaking the contract. The contract clearly stated that the monthly payment would increase by 3% each year. However, in addition to applying that 3% increase, they also added an extra $7.81 monthly charge without my authorization, violating the terms of the agreement. This company does not honor its own contracts and only looks for ways to take more money from consumers. I strongly advise being very cautious before doing business with them.

I've been waiting for months now for these people to fix an installation error. I have sent them all proof of the error; billing statements, pictures, and a report from my electrician..all things they requested. Sunrun will not show up to repair anything unless they know ahead of time, which means you have to hire your own electrician to find their mistakes first. Many many phonecalls and many reasons they give as to why they can't just send someone here, while I still have to pay a Sunrun bill, and a National Grid bill that has not shown improvement, despite showing them bills in the months before and after install, the amount to pay and kwh usage stays the same. I do not recommend Sunrun. My next approach to getting my issues solved is by calling a lawyer.

Both myself and my neighbor experieced the same issue. All the 'engineering', permits, etc was completed. Equipment and installation crew arrrived at both of our homes, only to see the crew stand around for 2 hours and eventually leaving and taking the equipment back with them. Zero confidence in this company.

So my solar panels have been down since 9/21/25 they are just 25 month old as I was sold in August 2023. The panels are producing a 0Kw since then. Sunrun has raised my rates each year, and refuse to prorate my monthly bill this month. I have an appointment on Oct 17 to "fix" whatever is wrong with them so that is almost a full month that I will not have the service I am paying for $196.80/mo as of today. Please rethink using these guys. They are guaranteed not to lose more than 10% of what the panels can produce and mine are not producing at all here in AZ. Big regrets for signing up.

Sunrun Solar is the worst solar company. There are thousands of complaints against them. Their business practices and contracts are being investigated. They do not pass the CA tax credits on to their clients. The company keeps the tax credits. Don't even know how that is legal? They have the worst customer service. Their Escalation department is a joke. No matter the issue, they take zero responsibility. The customer is NEVER right according to them. There are so may Facebook Groups with thousands of complaints. And there nis no clear way to file complaints against them. There are Class Action Lawsuits against them. I definitely feel they are scammers. The industry needs to have clear complaint process for customer complaints. The CSLB - Contractors State Licensing Board in each state is a good starting point to file complaints. I started a Facebook group - Sunrun Solar Nightmares - Central Valley. There are at least a dozen or more FB groups with thousands of complaints. And still nothing gets done. I have filed at least 20 complaints with various organizations. Most just forward the complaints to Sunrun's Corporate Headquarters in Utah. I have dealt with at least 6 different people in Sunrun's Escalation Department. They are useless. Their contract states that "Sunrun offers a Performance Guarantee. If your system does not produce the power output guaranteed in this agreement, we will refund you for lost power." It also says they will "Monitor the system constantly." They will insure, maintain, and repair the Solar Facility at no additional cost to you including inverter replacement. Their rep showed up at our home and said our invertor was underperforming and he was replacing the inverter the following day. His exact words were "You don't have to be home. You won't even know we were there." He shut our solar off and then never showed up to replace the inverter. I found out when I received a $3700 bill from Edison. They reviewed our account and said we were not on Solar for 8 months. Sunrun guarantees they will "constantly monitor your solar." They obviously do not, or they would have known or solar was not operating for 8 months. They were 100% negligent and refused to cover the cost of their mistake ($3700.00) They offered us $500. I refused it. I have been researching their company and all the complaints. I cannot comprehend there has been hardly any action against this company with the number of people complaining. I submitted my information to Top Class Action Lawsuits. They are working on a class action lawsuit against Sunrun in California. I do research every day on this company. I will not stop until they do the right thing. And I wll assist others that cant get their complaints resolved.

Wow where to begin, we had them install solar 2 years ago and we’ve had nothing but issues. Last September it stopped working, there response we will try to get someone out as soon as possible 2 weeks later tech showed up does a few inspections and we’re up and running. Nice in the meantime my electric bill is $1100.00 higher because of having to run my A/C because of a heat wave nice there response oh we will discount our Sun Run bill $100.00 so $1300.00 electric bill for one month. Now fast forward to this August low and behold San Diego has another heat wave and guess what solar goes down again my first two calls to the company it’s let’s try and reboot the system with no luck. We will send out a tech to look at it but it’s going to be two weeks again. No way not again so my wife and I start calling and to be honest after nine phone calls and getting hung up on (oh sorry we lost your call) I finally went Karen on the elevation rep Brandon who didn’t like being called out for his crappy take it or leave attitude. So in closing don’t go with this company I’m doing my research on them it’s best to go with a company that can provide service after they do the installation. They like the slam bam we’ve got the install there customer service after that is pathetic.

I had you install solar panel years ago. It was installed back in 2019 You FAILED the electric inspection three times!. Reviews should be left in date order not all jumbled like your company

dislike their work habits and communication by not responding to the issues system been down 95% of the time since it was connected now, they say it's the tesla batteries but when i bought into the contract it was with Sunrun not tesla. you buy a new car, and the battery goes out you go to the dealer not the battery company they seem to not care once they have you locked in the contract if it works or not

Great sales pitch... But poor, misleading, and possibly criminal support. Failed to notify us of a system failure that occurred in February, leading us to receive a hefty $5500+ bill from our electric company. The Sunrun contract claims they will monitor your system and ensure it is performing as per your contract... this is absolutely false. The call center reps refused to escalate my call, explain why they failed to notify us, or explain why we are still having to pay our monthly PPA despite having a downed system... They claim the system states there is an issue with the inverter, and they have been unable to secure the part since February. They will not send a tech out to investigate the issue without an out-of-pocket service fee. It's strange new installs can continue, which would require an inverter, yet they are unable to replace my system's failed unit.... Steer clear of Sunrun!!

DO NOT USE SUNRUN!!!! POS equipment did not work, it took about six months of back and forth to finally fix it. My true up bill was $1800, first year when equipment worked it was $180 . They will not help you. Customer service is in another country and they have nothing but canned answers. Sunrun should you to another country, they are unamerican!

I been with sunrun 2yrs ,and I regret it I have 29 panels and my home is 1700sq ft I still have to pay Edison 883.00 or more a month and a annual bill of $6843.00 I sent sunrun the bill asking why im getting a high bill from Edison, they not concern just trying to sale me more panels and a 15k battery, why would I purchase any more products from . I need out the contract this product is not beneficial to my family .My power got turned off had to take out a loan to get the power turned back on. All I end up with is 29 scrappy panels and a vet in debt because of yours panels.

DO NOT USE THIS COMPANY!!! We recently added more panels to our existing panels. Ever since, our true-up charges have gone sky rock, even with one less person living in the house and one less car being charged. I've emailed and called Sunrun SEVERAL times to explain how my true-up charges were in the thousands (yes, thousands). I was never able to get a clear answer. I ended up calling PG&E myself to find out that they have not received anything from the grid in over 12 months. Which means, we are not getting credit for unused electricity. All this while charging us $61 a month for monitoring our units. Mind you, this is not the first issue we've had with Sunrun. Do your research and look into other companies.

I have had the solar system for almost 2 years. I was told my electric bill would be $60 to $100 a month. I was paying $150 to n250 before solar. Now I pay $200 to solar and between 150 and 200 dollars a month to the electric company. This company sucks.

I’m so glad everyone is happy with Sunrun. I wish my review was as good as everyone. We signed the contract, the beginning of January 2025. As of today, May 10, 2025, we are still without solar. The final inspection was in the middle of April. DID NOT PASS INSPECTION! We were told, if it didn’t pass inspection, we would be on the priority list. FOUR WEEKS LATER, numerous text to our salesman, plus numerous phone calls to the company, saying they would get right on this, we are still sitting here with NO SOLAR. I guess you need to buy the solar system, to get action. We leased.

After my original review, Sunrun’s Escalations Team reached out, promising to look into my concerns. Weeks later, they have failed to take any meaningful action. Since then, I have connected with at least eight other customers who were all deceived by the same Sunrun salesperson, Luis “Louie” G. This is not an isolated issue—every single one of us was misled by Louie, who falsely promised low rates, lied about contract terms, and used high-pressure tactics to push sales. Sunrun promised me that my system would be pay-per-use at $0.27/kWh, but the contract I was given—after installation—locks me into a flat-rate bill with annual price increases. Additionally, they installed battery storage in a non-approved location on my bedroom wall, despite my objections. When I told the installers to stop, I was pressured into accepting the installation in exchange for $1,000, with the false promise that the system could be moved later. Now that I have tried to get it relocated, Sunrun refuses to take responsibility. Despite having clear evidence of fraud, Sunrun refuses to honor its promises, adjust contracts, or remove systems that were falsely sold. Their sales representatives lied about pricing, misrepresented the billing structure, and pressured customers into confirming contracts they never even saw. At this point, we are: • Filing legal action against Sunrun • Submitting formal complaints with the CPUC, CSLB, FTC, BBB, and IRS • Gathering additional victims who were also misled by Louie If you were also deceived by Luis “Louie” G or any other Sunrun representative, email us at sunrunvictims@gmail.com. We are organizing a legal case and gathering more individuals for action. Sunrun needs to be held accountable for its deceptive business practices. If you are considering going solar, do not trust their salespeople without reviewing every detail in writing with legal counsel. This version is strong, factual, and clearly lays out the fraud. It also invites other victims to come forward, which can strengthen legal action.

We were used from the start, got solars and referred our daughter and she got them also, we were promised, sign up, auto pay and referral money, now Sunrun sent letter that we are not getting anything, just excuses per letter we received per email from Jenny Hickmott! I no longer want Sunrun solars on my home, come get them!

This company is a scam they say that if this system dosnt work for you they will go on .. not true salesman lied snd lied to us now we are paying double for power !!!!! And yes if we want the panels gone it’s 24000 plus tax so for now I have to live with the biggest mistake I ever made until I can get a lawyer…….

My original review is with the Better Business Bureau if you like to read it. I had multiple contacts with Sunrun. NOTHING isn't working properly, yet I'm paying my monthly payment. Sunrun staff have been at my house numerous times to fix the same item. Whether it was realigning the solar panels on the roof, hopefully my roof won't leak into the attic this winter. Sunrun or 3rd party came to enter the attic 6 times because something wasn't working properly, still isn't. They came 6 times to fix the electrical panel which still isn't working properly. They are coming back on October 8, 2024, because the coils are not working still, no savings yet from my electric company. The install was May 2025, apparently the go of system was July 25, 2024. What month are we in and nothing is communicating with each other, the solar is sending all energy to the Grid and not my home on the tesla app. I had to adjust my schedule numerous times for Sunrun to fix something, sometimes Sunrun wouldn't show up and if they did, it still wasn't fixed right. I have never been disappointed with a company like this. Plus no one knows how to communicate with each other. I had so many contact persons that stated only contact me, however someone else would contact me and state they will arrive Thursday to fix something and then my original contact person had no clue what was going on. The Fresno area needs to refocus and regroup the whole dynamics of the structure of the business. Very unprofessional and Zero customer service.

Unfortunately, I have bad experience with Sunrun. My bill with Edison was $150/month or less during the year and $600 to $800 during July and August. Now with Sunrun, I am paying $221.00 to Sunrun and $50 to $100 during the year and $500 to $600 during July and August to Edison. I spoke to the sales manager, and she gave me a SMART idea, I should appreciate her and Sunrun about her advice and mentality, she said: "you can turn off the refrigerator if you think it will increase the electric bill" . I reached out again to my Sales rep. and he helped me to get in contact with a Manager from Sunrun, her name is Yosselin. She tried with a professional way to show me that the solar system is working good but my consumption increased. Then she suggested to have her team call me to add more Panel and for sure pay more and she reached out to me in June 24, 2024 saying the Team will call me and till now 8/26/2024 end of Summer 2024 I didn't hear back from Sunrun Team. I won't recommend the service of Sunrun for anybody. All that happened around June 2024 and till now