Zenernet

At this point we have not had the panels installed. We are in the permitting process. Most o four dealings to date have been with the agent, Ryan, who was very helpful in explaining the system, the benefits, and options. We have interviewed several companies and Zeneret was the best fit. They did not pressure us to sign on, and did not bad-mouth the competition like so many of the others did. If the installation goes as well as the signing up process, we will be very happy indeed.

Reply from Zenernet

Sep 13, 2019

Glad to hear you enjoyed our positive consultation process Earl - we look forward to completing your installation!

Zenernet did an excellent job of explaining solar, the products they use and the install process. One of the best and informative presentations. Questions were answered and Genna had a lot of patience with the process. Very committed to promoting solar without a hard sell.

Reply from Zenernet

Sep 11, 2019

Thanks for the review Peggy! We're glad you appreciated our no-pressure, education-first approach.

This was, far and away, the most thorough well-thought-out, and well-explained presentation for a rooftop solar project. Very impressive. Moreover, the design allowed for close to 100% coverage of our electric needs, whereas a couple of competing proposals or a little more than half of that.

Reply from Zenernet

Sep 06, 2019

Thanks Craig! We're proud of our detailed, education-focused consultation process. Glad you found it helpful!

Our sales representative Heather was very thorough, very professional and was very knowledgeable. But most of all we could tell that she was really working for us to find the very best solar system for us for the cost. Due to the limitations of our electric provided she worked diligently to come up with a plan to maximize the most effective system for us and not maybe the largest system which would benefit her the most.

Reply from Zenernet

Sep 06, 2019

Great to hear Chad! Our solar consultants are incentivized to find the best system for each customer, not to simply sell the biggest systems they can. That's just one of the ways we focus on creating the best customer experience in solar. Thanks for your review!

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The salesperson was very knowledgeable and flexible with the design. He also showed me plenty of options for my homes.

Reply from Zenernet

Aug 28, 2019

Thanks Sean! Glad we could help.

Presentation was super informative, a lot of specific information provided. Product seems like a no-brainer if you can afford the investment, long term. Mike was excited about the product but not pushy at all, easy to buy in to the concept with a solid presentation. I’m not ready to pull the trigger yet, but when I am will definitely go with Zenernet.

Reply from Zenernet

Aug 27, 2019

Thanks for the feedback Jessica - we agree that going solar is a no-brainer! We'll look forward to helping you when you're ready to take the next steps.

Amazing experience with their sales team who stuck with me through a long research period and over 14 competing bids. I really wanted to make sure we were making a good decision and after everything, I knew that Zenernet would be the best choice. I highly recommend them and specifically Heather on the sales team. She went above and beyond to make sure we had all the information we needed.

Reply from Zenernet

Aug 27, 2019

Awesome! Thanks for being patient throughout the process - we're glad we were able to meet your needs and make you feel comfortable with the decision. Thanks for choosing Zenernet!

Great folks , walk me through the steps, explain how things works , very professional , made things easy to work and come up great , this Folks are great A#1

Reply from Zenernet

Jun 19, 2019

Thank you! We appreciate the review NYCROS!

Gary was very good at explaining how the system works. I felt comfortable with the information I have learned.

Reply from Zenernet

Aug 21, 2019

Thanks Allan, great to hear!

We appreciated Mike's ability to communicate in detail the benefits of going solar. He used our actual electric bill to show us in real dollar amounts what the costs and savings would be over the next 30 years. Learning about going solar from Mike was worth the time spent, even though we decided to wait to take the plunge. He was available to answer questions after the in home consultation, but never pushy. Definitely worth considering, and we've had several friends set up appointments too!

Reply from Zenernet

Aug 14, 2019

Thanks for considering Zenernet. Let us know when you're ready to revisit solar - we'll make it easy!

Great experience thus far! The process has been very educational and I love how the approach was tailored to our specific needs.

Reply from Zenernet

Aug 14, 2019

Thanks Lisa - our goal is always to help you make the decision that's best for you.

Really appreciated the attention to detail and how Jarrett was able to provide complete information on the phone. Did not require callbacks and such. Gan and Jarrett were both very personable and took the time to listen.

Reply from Zenernet

Aug 13, 2019

Hey Ron - great to hear. We're always ready to answer your questions and help out however we can. Thanks for considering Zenernet!

I met with Mike about the possible addition of adding solar to my home. I haven’t decided quite yet but the experience was great and very educational.

Reply from Zenernet

Aug 13, 2019

Hey Jill - great to hear! We're here to help throughout your decision process. Thanks for considering Zenernet!

The sales associate I've met with so far as been great. Not pushy at all like other firms I've had the displeasure of dealing with. Mike was very good at explaining all of the benefits, financial aspects, and installation procedures associated with our future project. I'm looking forward to viewing an installation and getting our project going.

Reply from Zenernet

Aug 13, 2019

Thanks a lot Dave - our goal is to be informative and educational and help our homeowners arrive at a decision that makes sense for them. We're glad that was the experience you had!

Super knowledgeable and friendly sales staff - Mike walked us through all the details so that we were able to make an informed decision.

Reply from Zenernet

Aug 13, 2019

Great to hear Jessica - thanks for your consideration!

Mike was fantastic. Very informative and showed me everything I needed to know about solar and never once did it feel like he was trying to just make a sale. Would highly recommend. Can't wait to spread the word! Thanks again, Mike!

Reply from Zenernet

Aug 13, 2019

Hey Wayne - great to hear! Our number one goal is to answer your questions and educate you on the prospect of going solar. Thanks for the kind words!

I recently contacted Zenernet and spoke to Greg about acquiring solar panels with possibly battery back up for one of our homes. In my personal opinion, Greg is the best solar representative I've ever spoken to. Greg is informative and knowledgeable with ALL of my questions on both solar panels and battery back up. I have spoken to 4 other solar companies and have never received an honest/true answer about battery back up or its purpose. Greg listened to my questions and answered each one of them calmly and quickly. I look forward to receiving his proposal and am now curious to find out which finance company Zenernet uses, because I'm already pre-approved with 2 other.

Reply from Zenernet

Aug 12, 2019

Antonio, thank you for your amazing review. Let us know how we can help as you continue to shop for the right solar provider.

Heather was polite, patient and very professional. Made sure I was comfortable with all the information needed to make an informed decision.

Reply from Zenernet

Aug 09, 2019

Thank you H for the great review! We appreciate the feedback and look forward to further helping you with solar.

Heather was great, and the offer that they made was competitive.

Reply from Zenernet

Aug 09, 2019

Thank you for the review Matt!

very informative, my representative from your company was very helpful and knew a lot about services that were offered by your company

Reply from Zenernet

Jul 30, 2019

That's great news to hear Brad - thank you for the feedback!

Heather provided our presentation and was very informative. She answered all of our many questions.

Reply from Zenernet

Jul 29, 2019

Margie, thank you for the wonderful review. And let us know how we can continue to help you with your solar research!

Heather took the time to answer my questions and was very knowledgeable about the solar process. she explained everything wasn't pushy and was very helpful.

Reply from Zenernet

Jul 24, 2019

Thank you for the review Harry - we appreciate it!

Heather was very informative and addressed all of our questions. We felt she was knowledgeable and helpful throughout our conference call.

Reply from Zenernet

Jul 12, 2019

Richard, thank you for the great review! Let us know how we can help you with your solar project.

The interview with Zenernet was very thorough, educational, informative and detailed. After thoughtful evaluation of our financial obligations and current situation, we decided not to proceed with a solar energy installation at this time. When we are ready to proceed with solar, Zenernet will be contacted. Thanks for your help. Dale and Lois Pontius, Ridgeway, MO.

Reply from Zenernet

Jul 09, 2019

Thank you for the review Dale and Lois - we'll be here to help when the timing is better for you to go solar!

Mike has been super helpful so far presenting our options for solar and working with us to make sure we feel comfortable through the process.

Reply from Zenernet

Jul 09, 2019

Thank you Brad for the great review. We look forward to helping you with solar!!

EDIT: The CEO reached out to me about my review, and set me up with Greg, who was significantly more helpful. Ultimately, I didn't qualify for financing, but this dedication to fixing a bad experience is what bumped my review up. My first communication with Kyle M was very reassuring. He was friendly and helpful. As I called on a Friday, he said he'd follow up with me on Monday to check out my options. I hadn't heard back from him that Monday, so I decided to followup on that Thursday to make sure to keep the ball rolling. I received a response from Kyle the following day stating that the person he had been talking to at my electricity provider had been out sick, and he was looking through their documentation for limitations, and scheduled a call with me that afternoon. He never made that call. This was one week after initial contact. Five days later, I emailed to followup and try to get us back on track, giving them the benefit of the doubt considering their exceptional reviews on this site. No response. Another five days later, I emailed again, informing them that I would go elsewhere if I don't receive a response. Still no response. So here we are, 20 days after initial contact on what should have been an easy sale, and I get an email from bestcompany.com asking me to review this company. I'm sure they have some happy customers, but if any of their sales reps are like Kyle here, I wonder how many more customers they COULD have considering how my experience suggests he just ghosts potential customers.

Reply from Zenernet

Jun 21, 2019

Ryan, we're very sorry to hear about the experience you've had thus far with Zenernet. Kyle is transitioning to a new role in our company and unfortunately, we dropped the ball with a couple of our homeowners as a result. Our CEO will be calling today to apologize personally.

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We turned the key on our solar system three weeks ago. Zenernet has exceeded all our expectations in the design, installation, implementation, and monitoring of our system. Our consultant, Greg, guided us step by step to make sure we understood exactly what equipment we were getting and how much electricity our system would produce. Our project manager, Debra, walked us through the installation process, which only took a day and a half. JP made sure that all proper paperwork was filed. All three were available any time we had questions during every part of the process. Debra and JP also made sure that we understood the monitoring system, which has increased our awareness of our electricity use. We did a great deal of research and talked to several other companies before choosing Zenernet. Their warranty and service could not be beat. We are looking forward to a long relationship with them.

Reply from Zenernet

Jul 08, 2019

Thank you George & Jane for the wonderful review! We are thrilled to have you both on board and powered up with your new Zenernet system. Please let us know if you need anything moving forward - we're always here to support!!

The founder JP Gerkins went above and beyond for being the best in customer service and kindness. Our Solar's has not yet been installed. So far everything is fine. I trust that they will always be customer- focused and attentive to us, their customers not just at the beginning of our relationship but always. JP, Jarrett and Deborah are nothing but awesome. The price is the best in the industry. Look no further but get the Solar's from them.

Reply from Zenernet

Jun 26, 2019

Thank you Net for the great review! We're happy to have you on board with us and powering your home with sunshine!!

Excellent Customer Service, product and installation

Reply from Zenernet

Jun 26, 2019

Thank you David! We appreciate your review. Let us know if we can help with your system!

Zenernet sales person Heather explains every things in details, she is very customer friendly. Knowledge able

Reply from Zenernet

Jun 19, 2019

Thank you for the 5-star review Falgun and thank you for choosing Zenernet. We are lucky to have Heather on board with us!

Zenernet isn't the first solar supplier I spoke with, but they were the last. I'd gotten a 'used car dealership' vibe from two prior vendors, and it was such a refreshing experience to talk to these guys and not have to put up with that at all. They were super knowledgable, and clearly confident in their solution (and service), but never pushy. I spoke with two sales people throughout my experience, and both were of the same caliber, so I feel confident that this is a cultural choice at the company, and not my own good luck from just having got the right guy on the line. Maybe the most impressive was the knowledge of the particulars of the solar market in my area. Rebates, the power company's shady on-peak/off-peak rules, and the local buyback of a system's overpoduction are different from region to region, and while these guys are based in Kansas City, their grasp of the hairy details here in Phoenix could've fooled me into thinking they were in AZ company. I'd definitely recommend giving them a chance if they serve your market. Thanks Zenernet.

Reply from Zenernet

Jun 19, 2019

Michael, thank you for the great review and feedback! We always try our best to arm our homeowners with the knowledge they need to make a decision that's right for them on solar. We hope you enjoy your solar system - let us know if there is anything you need!!

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Kyle kept making time arrangements, and not keeping the time. He is not good or responsible, so zenernet gets a low rating for waiting my time.

Reply from Zenernet

Jun 14, 2019

Hi Richard, I'm sorry to hear about your experience with Zenernet thus far. Our leadership team just left a message for you - if there's an opportunity to speak with you and improve your experience, please reach back out to us. Thank you.

Heather, the energy consultant, realized quickly that my home is not in their area. Knowing that I could not be a customer, she still spent a considerable amount of time answering my questions and giving me advice. She gave me great comfort and encouragement for my pursuit of solar power.

Reply from Zenernet

Jun 14, 2019

Thank you for the review Brian! As soon as we are able to service your area, Heather will be back in touch with you.

Very good customer service, quote, detailed information and explanation.

Reply from Zenernet

Jun 14, 2019

Thank you for the great review!!

Very informative great service I spoke to them and all my questions were answered I was even informed of things I did not think of. Very good indeed I would definitely recommend them to many of my friends.

Reply from Zenernet

Jun 12, 2019

Osvaldo, thanks for the stellar review! We really appreciate the great feedback so keep it coming and let us know how we can help with your solar project.

Bailey answered all our questions about solar energy. I would enthusiastically recommend Zenernet to others considering green energy options and I did not feel pressured.

Reply from Zenernet

Jun 12, 2019

Thank you Susan for the wonderful review - we really appreciate it! And thank you for choosing Zenrenet!

At this time I am still waiting for the installation of panels on my home. I would like to think that the delay in installation is attributable to the rainy weather, but this has not been confirmed by Zenernet.

Reply from Zenernet

Jun 11, 2019

Thank you for the review Bren and thank you for hanging in there with both the weather and the engineering phase of your project. Please let us know if you have any questions or need anything as we move forward. We're here to help in any way!

Too cumbersome of a process to obtain a quote. Then after the 30 minute interview they were the highest priced of 3 quotes

Reply from Zenernet

Jun 11, 2019

Greg, thank you for the feedback. We're sorry to hear about your proposal experience with us and will work to make it simpler for future homeowners.

The company is sincere and responds quickly, but they haven't started on anything yet.

Reply from Zenernet

Jun 07, 2019

Hi Eric, thank you for the review! We are looking forward to working with you and showing you what we can do. Our goal is to earn 5 stars from you when you have the opportunity to update your review. Thank you again and please let us know how we can best support you during your installation!

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Chose them for quality and price. I got Panasonic panels. They're very powerful and come with a 25-year guarantee. The company responds within a couple hours on any question I have.

Reply from Zenernet

Jun 07, 2019

Pete, thank you for the great review! We're excited to hear the feedback. Please continue to let us know how we can support during and after your solar project.

It looks great and was installed rather smoothly. Zenernet has been there every step of the way and provided a lot of information as they go.

Reply from Zenernet

Jun 07, 2019

Thank you Lucas for the wonderful feedback! We're so excited to see your system get installed and go live!!

They were the right price. The gentleman at Zenernet was right on the electric billing rate.

Reply from Zenernet

Jun 07, 2019

Thank you for the review! We look forward to helping you go solar!!

We're about halfway through the solar process. Zenernet is really hearing what I say and taking things as slowly or quickly as I want to go

Reply from Zenernet

Jun 07, 2019

Hi Pamela, thank you for the great feedback! Let us know how we can continue to support you during your solar installation - we're here to help!

The guy we talked to definitely had all the answers and convinced us to go with Zenernet. The customer service is very responsive.

Reply from Zenernet

Jun 03, 2019

Great to hear, thanks Patricia!!

They were thorough with the process and information that they were giving us. Every time we've reached out to them with questions, they've been quick with the reply. They've been pretty good with keeping us up to date.

Reply from Zenernet

Jun 03, 2019

Thanks Luis for the great review. Let us know how we can continue to support you during your solar installation!

Seem to be more honest and up front about what they were doing more so than many other companies. The support from Zenernet itself is good but follow up isn't. I'm still waiting for them to show up. They're pulling things from different suppliers and different parts of the country and perhaps the coordination could stand some re-evaluation.

Zeneret was the best ones that explained and gave us details that I needed. They actually came to the house and showed us how much energy we're using.

Reply from Zenernet

Jun 03, 2019

Debra, thanks for the wonderful review!

Very informative but they don't necessarily keep in touch with me as much as I would like. Not finished with it yet and we're still in the permit stage and I'd like to be kept informed on how things are going a little better.

Reply from Zenernet

Jun 03, 2019

Thanks for the feedback - this is very important for us in order to do better by you and our other homeowners in the future. Let us know if there is anything else we can support you with. Thanks!

We get answers to our questions. The installation was very quick.

Reply from Zenernet

Jun 03, 2019

Thank you Jack for the great review!! Let us know how we can continue to support you with your new system!

I am selling my home in Calif. with solar.The installing company is out of business. My buyer wants info. on the system that I was not able to provide. No solar co. would help. Then a call to.Zenernet Solar Co.in Phoenix and my problems were over. Heather researched all the information on LG and Enphase to satisfy my buyer. I will be contacting Zeneret again as soon as I am settled in Mayer Ariz. Thanks to you Miss Heather

Reply from Zenernet

May 31, 2019

Glad we were able to help Frank. Please feel free to have the new homeowner contact us with any questions as well - we're happy to support if we can. And if you're looking to put solar on your new home, let us know. We'd love to provide you with a proposal. Best of luck to you!

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