Freedom Solar Power: Read 176 User Reviews From Real Homeowners

bookmark

Featured Review

star star star star star

Herbert

FreedomSolar Power installed my solar system and it works flawlessly and saves me money every month. I love my solar system, no regrets!!!

1 year ago Edited January 10, 2024

Reply from Freedom Solar Power

Hi, Herbert. This is the kind of feedback that we love to hear because our core values include putting people first and going above and beyond for every customer. We're proud that we lived up to your expectations and are grateful that you chose to work with us. Thank you for your recommendation!

Feb. 3rd, 2023

bookmark

Featured Review

star star star star star

Angel Phil Winter Garden, FL

I had an awesome experience working with Freedom Solar. Shane had so much patience with me. He is always available to adress questions and concerns and therefore gained my trust very quick. He is very professional and knowledgeable. The entire process from introducing the solar system and the company, explaining the functions and process, doing the math, guidance, helping me meet my goals, to the installation and everything else post installation was excellent. It went smooth and as planned. There were no surprises and no delays. I am happy with my solar power and I am absolutley recommending Freedom Solar.

1 year ago

Reply from Freedom Solar Power

Hi, Angel. Congrats on going solar! We're so happy to hear that Shane and the team did a great job making your solar experience a positive one from start to finish. Thank you for choosing Freedom, and we appreciate your recommendation!

Feb. 10th, 2023

check_circle

Verified Customer

star star star star star

Dave Larsen

Freedom Solar has successfully installed 1 Commercial and 4 Residential Systems for me over the years. Every installation was completed on budget and on time with excellent results. We look forward to additional systems over the months and years to come because we can anticpate the outcome.

8 months ago

Reply from Freedom Solar Power

Thank you, Dave! We appreciate your review.

Mar. 27th, 2024

check_circle

Verified Customer

star star star star star

Andrew “Lonrem” Kuehndorf Houston, TX

Sales Rep was responsive when we followed up with more questions and concerns. Communication with Support and Install teams has all been through text messages which allows for asynchronous communication and a clear record of what they've promised. Technician waited 16 hours at our house waiting for Centerpoint to restore our power so they could finalize installation. Top tier support and care.

8 months ago

Reply from Freedom Solar Power

Hi, Andrew. This is the kind of feedback that we love to hear because our core values include putting people first and going above and beyond for every customer. We're proud that our team lived up to your expectations, and are grateful that you chose to work with us.

Mar. 6th, 2024

check_circle

Verified Customer

star star star star star

Tyjuanna RS LaBennett Houston, TX

Freedom Solar provided professional, skilled and competent people to work with. From the salesperson who took the care and time to thoroughly explain aspects of the product, approaches to the completion of the project and beyond. I am especially thankful for all the thoughtful communications that were sent informing me of the stages of the work being completed and the people you entrusted to deliver the information on a particular aspect of work being performed. I like being well informed on major projects such as this one and prefer a high level of transparency. Thanks again for a job well executed to completion. I hope to keep in touch with you folks and recommend your product to others.

1 year ago

Reply from Freedom Solar Power

Hi Tyjuanna, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom!

Oct. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

John

I was told the off set would be 100%. I did not know that meant I would pay my electric bill and get 0.1cent back per kw. So I get $13.00 discount off of my bill for what I generated even though off set is more to the grid than I take from the grid. I was told companies can even match but the ones that do not cover my area. Im hoping summer will have better rates.

8 months ago

Reply from Freedom Solar Power

Thank you for telling us about your experience. It is our goal to provide clear and accurate information throughout the entire process, and we apologize if we fell short. Our offsets are based on an annual basis, so it's possible that production may fall short in the winter, but it should balance out by the end of the year. If you would like to discuss your concerns further, please reach out to customerservice@freedomsolarpower.com or give us a call at 833-500-0014.

Mar. 27th, 2024

check_circle

Verified Customer

star star star star star

James Bower

I really like the app! It seems very well in sync with what the sun is doing RIGHT NOW!! I enjoy looking at the analysis to see when we’ll actually be banking energy as our system went online in September and we still were paying for some electricity.

8 months ago

Reply from Freedom Solar Power

Hi James! We are happy to hear you are enjoying the benefits of solar. Thank you for choosing Freedom.

Mar. 6th, 2024

check_circle

Verified Customer

star star star star star

Rick Trommer Forney, TX

No more worries about power glitches our outages with my system. My monthly power bills have dropped by over $125 to $165 per month. I’m now able to run my home at night with just my Tesla PowerWall and again I have no concerns with outages or problems with my utility supplier. Money very well spent!

8 months ago

Reply from Freedom Solar Power

Hi Rick! We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Mar. 6th, 2024

check_circle

Verified Customer

star star star star star_border

Deo Houston, Texas

1 year ago

Reply from Freedom Solar Power

Hi Deo! Thank you for taking the time to tell us about your experience. We are happy to hear that overall, things are going well. It is our priority to make sure your concerns are addressed, so please keep an eye out for communication from our team. We look forward to speaking soon.

Oct. 25th, 2023

check_circle

Verified Customer

star star star star star_border

Barbara TX

Loved our sales person & all his detailed information. Lots of confusion happened regarding the actual installation dates and other promised appointments, dates & times. Scheduling department needs a lot of revamping. The installation went great! We had a follow up call more than a month later. Were given a number of promises that have yet to be fulfilled. The system is not generating the amount needed to zero out our electricity bill, as promised. We need to meet with Freedom to get that taken care of and to be reimbursed. Overall, we’re happy we used Freedom. Just need to make sure our issues are addressed properly. Follow through doesn’t seem to be a strength at this point.

1 year ago

Reply from Freedom Solar Power

Hi Barbara, we are happy to hear that you are enjoying your solar, but not so happy to hear about the lack of communication. We strive to provide the best service, and we're sorry we fell short. Also, we would love to take a look into your systems production, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? This will help us provide you with answers.

Oct. 18th, 2023

check_circle

Verified Customer

star star star star star_border

Linda Donaldson - Kiddlyn Japanese Bobtails Littleton, CO

The installation took way longer than expected. Signed the contract in August and installation occurred in February. When there were some problems, communication was very ineffective. Also one of the workers damaged my property (punched a hole in my handicapped ramp) with his ladder and left the property in a dangerous situation and it took a while to get that fixed. Overall the system is working okay but whenever there was an issue, there were problems getting the person responsible involved. Who was responsible was not clear and customer service was slow. Using Freedom Solar works well if you make the effort to supervise the process and bird dog them on everything they are supposed to do. Also their price for solar is much higher than other companies. On the positive side I can't say enough good things about my sales rep Andrew W. He was fantastic on every level and helped me tremendously when I had problems with the installation.

1 year ago

Reply from Freedom Solar Power

Hi Linda, we appreciate your feedback, and apologize that we weren't able to provide you with a quick and seamless project due to delays. We are committed to improving our customer experience and we take your feedback seriously. Please don't hesitate to reach out to customerservice@freedomsolarpower.com if there is anything else we can help you with in the meantime.

Oct. 11th, 2023

check_circle

Verified Customer

star star star star star

Pamela Larson Bradenton, FL

Not sure how many times I need to keep filling out this survey,but nothing has changed in my response.I have no problems with this company, had wonderful contacts and everyone that I talked with with wonderful and was able to answer any questions that I had. From start to finish, I had my solar completed in 5 months. In the 9 months that I have had solar, I am very impressed with how much savings there is. I would recommend this company to anyone who would like solar.

1 year ago Edited October 25, 2023

Reply from Freedom Solar Power

Hi Pamela, we're so grateful you took the time to write us a positive review. It's our pleasure to serve customers like you. I hope you have a great day.

Oct. 10th, 2023

check_circle

Verified Customer

star star star star star

Goddard Austin, TX

We like their product and recommend them all the time. Our friends and neighbors ack about them. Everyone wants them now. We feel like they have everything we needed. We loved the sales guy and customer service has been there anytime we needed anything and they are friendly. We had a hiccup, it turned out to be a bad part, they were really quick to replace it. It was really easy. It has been really reliable,

3 years ago

check_circle

Verified Customer

star star star star star

Furgison Austin, TX

After doing some research we decided on freedom. They are local to our area. It can be hard to get a hold of someone in customer service but otherwise they are great. They got it put up in one day. They came out bright and early in the morning. The crew was great. They knew our exact specifications. We had some questions and they were able to answer. It looks gorgeous and the app is simple to see what we are producing. I would recommend them to anyone.

3 years ago

check_circle

Verified Customer

star star star star star

Stacy Edwards Kissimmee, FL

Thorough, prompt, and reliable. When you make a big investment you want the comfort of knowing you are working with a company that can be trusted to get the job done right. That’s why I chose Freedom Solar Power over all the others.

1 year ago

Reply from Freedom Solar Power

Hi Stacy, we were thrilled to help you go solar and want to continue to provide the best service. If you need anything in the future, we'll be here!

Oct. 18th, 2023

check_circle

Verified Customer

star star star star star

Yinka Popoola

I have no complaints . This past summer was my first with my system and it helped my Enrgy bill as it should. Anytime I had issue with my app not reading correctly, I called customer service and it is fixed right away. My energy consultant Phillip A still keeps in touch with me for any questions or concerns .

1 year ago

Reply from Freedom Solar Power

Hi Yinka, thank you for the stellar review! It sounds like Phillip did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Oct. 10th, 2023

check_circle

Verified Customer

star star star star star

Simone Addison IL

I am very happy with my purchase! I would recommend freedom Solar. The customer service we experienced with Matt C was great, he was always so quick to respond and are sure all our questions were answered. It was an easy installation process.

1 year ago Edited October 6, 2023

Reply from Freedom Solar Power

Hi Simone, thank you for the stellar review! It sounds like Mark did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Oct. 9th, 2023

check_circle

Verified Customer

star star star star star_border

Fonda W Flores

The sales person I worked with was excellent. The installer team was great and our yard was not a mess afterwards. However, customer service has been a challenge. I have received at least one email per month, which was copied to the CS team, from AEP demanding post installation information and photos. Honestly, I'm simply tired of these emails and the CS team seems NOT to respond and it is very irritating!

1 year ago

Reply from Freedom Solar Power

Thank you, Fonda! We appreciate your review. Our goal is to offer you a great experience from installation to any service needs you may have. Please feel free to reach out at 833-500-0014 if you have any questions or concerns.

Aug. 16th, 2023

check_circle

Verified Customer

star star star star star

Matthew Merritt Denver, CO

Well panels are top of the line and larger than other ones I've seen and each having their own junction box is awesome and more efficient. And the monitoring from my phone is great. Did take a little while to get the connections on side of house correct eith the electric company.

1 year ago Edited January 10, 2024

Reply from Freedom Solar Power

Hello , Matthew. Thank you so much for rating your experience with us so highly! Welcome to the Freedom Solar Power family.

Aug. 11th, 2023

check_circle

Verified Customer

star star star star star

Leland James (Jim) Unruh Jr. Round Rock, TX

Two reasons that Freedom solar is fantastic. #1 Knowledgeable, attentive , and honest sales staff. Federico is unparalleled, both as an agent and as a fine human being. #2 Service. Nikki did what she promised to do. #3 Product quality. The product is performing better than promised.

3 years ago

check_circle

Verified Customer

star star star star star

Lohse Austin, TX

The panels are producing in excess of what we thought it would. The equipment is top notch. We had an issue in the first month or two. We weren’t sure if the breaker was done on one of our HVAC units and they came out even though it wasn’t directly related to the solar and helped troubleshoot the system.

3 years ago

check_circle

Verified Customer

star star star star star

Morales Austin, TX

The sales rep was very friendly and knowledgeable and patient with us. They were quick to get it installed. It look less than two weeks. We thought it would be longer than that. Our biggest problem was with the electric company but that didn’t have anything to do with Freedom solar. Everything is working well. It is producing as we expected.

3 years ago

check_circle

Verified Customer

star star star star star

Rajesh Iyer Round Rock, TX

The installation was completed ahead of schedule and Freedom Solar Power took care of handling all the approvals with the HOA. The installation team had masks and maintained social distance amidst the pandemic. After almost a year, I have not had any problems with the installation

3 years ago

check_circle

Verified Customer

star star star star star

Kevin Dias Austin, TX

Great service, great product. When I reached out and scheduled an appointment to learn more, the salesman was upfront about costs and informative as to why Freedom Solar and Sunpower were worth the cost. Answered all my questions and no sleazy sales tactics.

3 years ago

check_circle

Verified Customer

star star star star star

Sreerama Boerne, TX

The installers were very professional. They were ready to come and they were helpful and detailed. They came and did their work and left without any issue to us the customer. I think it is a good value living in Texas. We definitely saw a difference in our current power bills.

3 years ago

check_circle

Verified Customer

star star star star star

Hill Austin, TX

They have the best panels on the market as far as the most efficient with the fewest number of panels in order to create the power we need for our home. They were on time with the installation and gave me a brief explanation of the app. It is simple. I was kept updated every step of the way.

3 years ago

check_circle

Verified Customer

star star star star star

Kane Boerne, TX

High quality panels, some of the best in the world. It produces very well and has a low degradation rate. Really solid equipment. The installation practices are good. They are a really good company and their prices are good. Anybody should be comfortable with them.

3 years ago

check_circle

Verified Customer

star star star star star

Gero Austin, TX

My utility bill was cut in more than half. I’ve always gotten prompt responses from support. Even the sales associate told me not to hesitate to call any time. They made sure everything was cleared with city. They were very thorough step by step.

3 years ago

check_circle

Verified Customer

star star star star star

Michael Boerne, TX

It is not quite as efficient as they stated it would be but it is still functional. There were a couple of little blips during the installation process but it all got sorted out. They were able to get it finished in five hours.

3 years ago

check_circle

Verified Customer

star star star star star

Lujan Austin, TX

Installation was pretty smooth. The scheduled a visit to look at the property and then made it official and gave me a date and within two days the equipment was installed. They are quick and responsive and super friendly in customer service. I haven’t had any issues.

3 years ago

check_circle

Verified Customer

star star star star star

Brad Austin, TX

The system is pretty expensive but the quality is up there. It is the best technology in the industry. Even their competitors know that is true. They gave me all the information I needed to make an educated decision. I feel really confident able to performance and the longevity of the system. Everybody has been helpful and knowledgeable.

3 years ago

check_circle

Verified Customer

star star star star star

Hodges Austin, TX

They’re awesome. Any time I have a questions, they jump on it real quick. The quality is the best. They use sun power equipment and it is probably the best on the market. They were very quick and clean with the installation.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael

Their installers destroyed a new, 2-month-old roof. Each repair attempt was ludicrous and ultimately resulted in a leak that was so severe the ceiling inside the house caved in. The roof was finally replaced and solar reinstalled and we are whole, but it took months and lawsuit threats to get it accomplished. Never again.

8 months ago

Reply from Freedom Solar Power

Hi Michael. We’d like to reach out and make things right for you, but we can’t find your name in our system based on your Google profile. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? We will be communicating this to our leadership so that we can improve further customer experience going forward.

Mar. 25th, 2024

check_circle

Verified Customer

star star star star star_border

Noel Dickinson, TX

Pricing and financing were good for original purchase. Installation was relatively good timing. Installation went good for the most part except that at the end of the day, the installers appeared to be in a hurry to finish to repair a leak on someone's roof. As a result, some spare parts were left for me to clean up.

1 year ago

Reply from Freedom Solar Power

Hi Noel, it is disheartening to hear that our crew left a mess for you to clean up. Please know that your feedback will be submitted to the appropriate teams so we can improve in the future. If you would like to tell us more about your experience, feel free to reach out to customerservice@freedomsolarpower.com

Oct. 18th, 2023

check_circle

Verified Customer

star star star star star

Cathryn Hartt Dallas, TX

Excellent. My solar panels have held up to 5 big hail storms. I am saving so much money on electric bills. Yay! Looking forward to getting tax savings back at the end of the year.

1 year ago

Reply from Freedom Solar Power

Hi Cathryn, we appreciate you taking the time to tell us about your experience. We are super excited about your solar project, and look forward to continuing to exceed your expectations!

Oct. 5th, 2023

check_circle

Verified Customer

star star star star star_border

Denise Richmond, TX

I felt like after the contract was signed there were multiple issues. The CEO got involved and resolved everything. He was great, down to earth guy. However, after installation was done, was expecting our sales rep to reach back out to check up on us, but that didn’t happen. I felt we were not well prepared once installation occurred.

1 year ago

Reply from Freedom Solar Power

Hi Denise! Thanks for taking the time to share your thoughts with us. We're very grateful to be working with you and are so glad we could help you make the switch to solar. Thanks again for your patience with us throughout this process. If you ever need anything, please don't hesitate to contact us at (833) 500-0014. We're always happy to help.

Aug. 11th, 2023

check_circle

Verified Customer

star star star star_border star_border

Nicolette Guzie Port Richey, FL

I’m becoming increasingly frustrated with the company. I’ve called multiple times about an ongoing issue. Was told I’d get a call back in a few days with an update of someone scheduling to come to my house and refunded for power my panels weren’t producing because of a breaker issue. I can no longer get in contact with my latest representative and have no resolve to my issues.

1 year ago

Reply from Freedom Solar Power

Thank you, Nicolette! We appreciate your review. We are so sorry this has been your experience. I noticed that we do have an open service ticket for you and have been in contact. If you need anything else, please feel free to reach out to customerservice@freedomsolarpower.com.

Aug. 16th, 2023

check_circle

Verified Customer

star star star star_border star_border

Jim Austin, TX

I live in a remote location so getting service can be many weeks and that is not really acceptable. If I had known that I would not have chosen them. I had a failure early on. I am a retired instrument engineer so I like to up with stuff. I don’t think the average person would have noticed. They didn’t tell me I had a problem but they did help me rectify the problem but it was a long, drawn out procedure.

3 years ago

Reply from Freedom Solar Power

Hi Jim - We're sorry to hear about your experience. We'd like to make this right for you so if there is anything we can do please reach out to marketing@freedomsolarpower.com.

Jul. 28th, 2021

check_circle

Verified Customer

star star star star star

Alegria A Hibbetts Austin, TX

We auditioned several solar companies before making the very easy decision to go with Freedom Solar. Spencer S. was as professional, helpful and honest as one could hope for.

3 years ago

check_circle

Verified Customer

star star star star star

John Hayes San Antonio, TX

Expert installation of electrical boxes and solar panels. Freedom Solar handled the required permits and our HOA. We have been online for more than one year and are pleased with the savings and reduction of emissions.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Austin, TX

I really appreciated my sales person because they stayed with me through the installation and over a year. It has been a really smooth and easy experience and the product is quality.

3 years ago

check_circle

Verified Customer

star star star star star_border

Boone Austin, TX

I’ve been very pleased with it. I’ve had good results. The equipment seems to be working well for the last seven to eight months. We had one small equipment problem and it was fixed to our satisfaction. They are responsive to every concern.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Austin, TX

Customer service is always willing and able to answer questions. The only negative thing was they miscalculated some local coding on the number of panels they can put up. Installation was pretty uneventful. The system is running low. We were promise 39 percent and it is more around 26.7 percent.

3 years ago

check_circle

Verified Customer

star star star star star

Smola Austin, TX

Their app could use some work but other than that the quality of their product is fine. We’ve had them for over a year and they are working very well. None of the cells have gone out. It is working as expected.

3 years ago

check_circle

Verified Customer

star star star star star

Tanner Austin, TX

The process is seamless. They showed up and weren’t destructive at all. We knew what was happened the whole time. It is able to generate enough power to get a rebate from our city.

3 years ago

check_circle

Verified Customer

star star star star star

Pacheco Boerne, TX

The best warranty and installation was great. It went fast and smooth. Their customer service has a high response rate. They are professional. I also like they use Sun Power solar panels.

3 years ago

check_circle

Verified Customer

star star star star star

John Ornelas Austin, TX

I’ve had freedom for about a year and it has been working great. It is producing very well. There were no issues when it was installed. The customer service is very knowledgeable and able to answer all my questions.

3 years ago

check_circle

Verified Customer

star star star star star

Stuckey Austin, TX

I got a great deal. They made it very easy. My issues were anticipated and they took care of them. The inspector said it was one of the more professional jobs she had. So far it has been reliable.

3 years ago

check_circle

Verified Customer

star star star star star

Bunton Boerne, TX

We had a lot of issues with the electric company but Freedom was patient and we were able to get through it. Their technicians pay attention to details. They follow through until the process is complete.

3 years ago

star star star star star

Narod Samoht Clifton, NJ

There were numerous hiccoughs along the way, from the time we decided to buy a system until the project was finally complete and ready to use. However, they were by no means all the sole fault of Freedom Solar. As a matter of fact, yours truly was the cause of some of them myself because I was so terrible about checking my emails, phone calls and messages on my cellphone. Since that was the only way that we had set up for them to contact us, then it wasn't their fault that I wasn't responding. Another delay was caused by the weather; the day they first showed up to start working on the project it was pouring down rain in buckets and I sure wouldn't want to be up there on a roof in that myself. So that added at least another week or two because they had to find an opening which they could reschedule us for. Then there was CPS Energy itself!! Your project WILL BE at their convenience and availability, PERIOD. The first time when they showed up to do the final inspection, the battery had almost completely discharged in between when the work was completed and the inspection date. The battery takes quite a while to be almost fully charged up, and the CPS inspector could not just hang out with us waiting for it to charge up because he had other projects to inspect. So, it was back to the waiting game in order to be put back on CPS's schedule, and lo and behold it ALMOST happened a second time, although it wasn't quite as fully discharged the second time and the inspector agreed to go ahead and wait a little bit with us considering what all we had gone through so far. He actually was able to complete his inspection when it was at around 93 % if I remember correctly. So, now you are probably wondering how on Earth I could give them a 5-star rating with all of those problems. The answer is simple - their Customer Service and the Superior Quality of their work and the equipment itself is absolutely INCREDIBLE!!

1 year ago

Reply from Freedom Solar Power

Thanks so much for sharing your thoughts with us, Narod! We are very happy to be working with you, and so thankful for your patience and understanding throughout the process. Welcome to the Freedom Solar Family!

Aug. 11th, 2023

Freedom Solar Power Reviews

Summary of Reviews