Freedom Power: Read 316 User Reviews From Real Homeowners

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Verified Customer

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MWest Fort Worth, TX

We liked the panels for the first few months but some have stopped working and we can’t get anyone out to do the repairs despite repeated calls

3 years ago

Reply from Freedom Power

Thank you for your review. We are sorry to hear that your panels have stopped working, as this is never the experience we want you to have. Unfortunately, we were not able to find an account under your name. Kindly reach out to customesupport@freedomsolarpower.com or call 833-500-0014 so we can assist you further. We look forward to hearing from you.

Aug. 16th, 2023

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Verified Customer

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Virginia Cole Elgin, TX

The employees of this company were all very competent and courteous

3 years ago

Reply from Freedom Power

Thank you, Virginia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 16th, 2023

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Verified Customer

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Shannon Tefft-Janes Cedar Park, TX

Because they lied when I asked them how much it would cost to remove panels in case the roof needed fixed. I was told around $2k (only 2 years ago), now it's $5700 or more!!!

4 years ago

Reply from Freedom Power

Hi Shannon, I'd like to apologize for your experience and also thank you for your feedback. We've escalated your concerns to our management team and our have let me know they've been in contact with you. Please reach out to customersupport@freedomsolarpower.com if there is anything else we can do to help during your roofing process. Thank you.

Jun. 10th, 2022

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Verified Customer

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Carl Townsend Luling, TX

Great people easy to work with good at job and knowledgeable

5 years ago

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ROBERT RICARTE Normanna, TX

Stress Free, Problem free, very easy/convenient process throughout.

5 years ago

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Verified Customer

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Andrew Baxter Austin, TX

Excellent service, great products used and good installation

5 years ago

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Verified Customer

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Hawk T Mendenhall Austin, TX

They were great. Installation team awesome. Everyone very responsive

5 years ago

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Verified Customer

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Brian Hankey Liberty Hill, TX

We had a Solar project developed ahead of schedule and with great quality,

5 years ago

Reply from Freedom Power

Thank you, Brian! We're glad your project was completed ahead of schedule without compromising on quality.

Jul. 10th, 2026

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Verified Customer

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Marcos B. San Antonio, TX

Shane H. made great efforts to educate me on the company and panels

5 years ago

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Verified Customer

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Ahmed Sarkis Austin, TX

They did an outstanding job and all of their staff were very professional.

5 years ago

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Verified Customer

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McCutcheon Georgetown, TX

Top notch, haven't paid an electric bill since installation.

5 years ago

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Verified Customer

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Stevan Perez Converse, TX

Best price, scheduling, and quality. Great customer service.

5 years ago

Reply from Freedom Power

Thank you, Stevan! We're glad you found great pricing, scheduling, and service all around.

Jul. 10th, 2026

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Verified Customer

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Tina Jones Copperas Cove, TX

They've done a great job installing the solar panels and they are working well.

5 years ago

Reply from Freedom Power

Thank you, Tina! We're glad your panels were installed well and are working great.

Jul. 10th, 2026

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Verified Customer

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Tracy Boerne, TX

Installers are very professional but I am not happy with the actual placement of the panels.

5 years ago

Reply from Freedom Power

Thank you for the feedback, Tracy! We're glad the install team was professional, and we're sorry the panel placement wasn't quite what you expected.

Jul. 10th, 2026

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Brad Burson

I bought my system in 2019. When they sold me the system the micro inverters were from a company that went out of business in 2018. They never informed me they were installing parts from the company that is been out of business. now, six years later, I have three micro inverters not working. And they will not stand behind the 25 year warranty. And now they want to charge $100 a year to access the app.

1 year ago

Reply from Freedom Power

Hi Brad Burson. I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. If we haven't already, we would like to attempt to make this right. I see that you have been in contact with our resolutions team to speak through your concerns. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. It seems based on your experience, we may have fallen short. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime.

Jun. 24th, 2025

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Brenda

I have heard nothing from anyone since I signed up. No response to emails or to text messages. I have no idea what is going on. I won't be saving money as the initial sales guy lied to me. My electric bill was and is less than 100$ per month and their payment is $146 per month. How they are saving me money is beyond me. Will be trying to cancel this order come Monday.

1 year ago

Reply from Freedom Power

HI Brenda! This is certainly never the kind of experience we want our customers to have. If we haven't already, we would like to attempt to make this right, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under so we can make things right? Please ensure to include "Best Company Reviews" in your subject line so we can identify you appropriately and escalate this matter if it hasn't already been resolved. We look forward to hearing from you soon.

Jan. 27th, 2025

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William Johnson Woodbridge, VA

I was offered a 24 panel, battery back-up system for $46K. They quoted me an interest rate of 3.59%. Sounded great so I said ok. I then find out that the condition for the 3.59% rate is that the price be increased to $58K. I told them to go pound said. Talk about being screwed! This is unbelievable that a company would try and slip that by a customer. No way would I deal with that type of supplier.

3 years ago

Reply from Freedom Power

Hi William - We apologize that the consultation didn't meet your expectations or our standards of quality service. This is certainly not the experience we want our clients to have. If you are interested in giving us another chance to talk through your concerns please email customerservice@freedomsolarpower.com; if not we understand and wish you the best of luck going solar. Thank you for the feedback.

Mar. 2nd, 2023

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Jenny Paxton San Jose, CA

The timeline wasn’t made as clear as I would have liked, but everything else went off without a hitch and just as advertised!

4 years ago

Reply from Freedom Power

Hi Jenny, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Jun. 2nd, 2022

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Defiance Press Conroe, TX

I would not give a single star to this outfit if I could. They under-designed our system and it does not work at all. I'm having to engage an attorney. They collected $54,000 from GreenSky financial fraudulently saying system was installed and operational and wasn't. Now I own that debt, with a system that does not work. I will end up in court with these losers. DO NOT ENGAGE FREEDOM FOR YOUR SOLAR PROJECT is the best advice I can recommend.

4 years ago

Reply from Freedom Power

Thank you for bringing this to our attention. This is certainly not how we operate and I'd like to look into this and make it right. Can you please email claire@freedomsolarpower.com so that I can get more information and escalate this to our leadership team? Thank you! - Claire Prado

Oct. 6th, 2021

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Will Tabada San Jose, CA

This a great company. I installed 46 panels on my home and loving being off the grid and generating more than I need to ensure for future growth.

7 years ago

Reply from Freedom Power

Congrats on going solar and thank you for the review!

Mar. 17th, 2021

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Darrell Brown Spring, TX

The system was installed 15 months ago, designed to cover 88 percent of my energy usage but has only covered 30 percent. That's not Gene's fault. The cost of the panels plus my electric bill are above what I paid before the system was bought. Not happy will the production.

3 years ago

Reply from Freedom Power

Hi Darrell, we are sorry that you are having difficulties with your system. Different factors influence the production of your panels, and it varies for every homeowner and/or circumstance. We hear your concerns and are going to look into this for you. Someone will be reaching out to you soon. If you have questions in the meantime, feel free to email customerservice@freedomsolarpower.com. Thank you.

Aug. 24th, 2023

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Eziwhuo Gift

7 months ago

Reply from Freedom Power

Thank you so much for the 5-star rating and for taking the time to share a video review, Eziwhuo! We really appreciate your support.

Jul. 10th, 2026

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mavris

7 months ago

Reply from Freedom Power

Thank you so much for the 5-star rating and video review! We really appreciate your support.

Jul. 10th, 2026

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Verified Customer

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Gregory Jacobson

Excellent experience! Would highly recommend.

1 year ago

Reply from Freedom Power

Hi Gregory, we are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you! Email us at customerservice@freedomsolarpower.com, and we look forward to setting up a time to speak more. Have a sunny day!

Oct. 3rd, 2025

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Verified Customer

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Timothy Lew

Friendly service and business was conducted on the phone

1 year ago

Reply from Freedom Power

Thanks so much Timothy! We’re glad you had a great experience with our team. Whenever you need support or have questions, we’re here to help!

Aug. 27th, 2025

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Verified Customer

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Christopher Chenault

Silvana was great a guided me through the whole process

1 year ago

Reply from Freedom Power

Hi Christopher, Thank you for taking the time to leave us a review! We are so glad to hear that Silvana did an amazing job leading you throughout the solar process. We look forward to continuing to exceed your expectations, and congrats on going solar!

May. 6th, 2025

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Verified Customer

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Rodney Gabbard

I liked that they got everything done in a timely manner

1 year ago

Reply from Freedom Power

Hi Rodney Gabbard, Fantastic! We're so glad you appreciated our team's efficiency in getting everything done promptly. Thanks for the positive feedback!

Apr. 15th, 2025

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Verified Customer

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Terence Bailey

Freedom has been a pleasure to work with thus far.

1 year ago

Reply from Freedom Power

Hi Terence! Thank you so much for the positive feedback. We are thrilled you are pleased and thank you for being the best part of Freedom Solar Power!

Mar. 19th, 2025

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Verified Customer

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Bruce Devlin

Quality from start to finish. Clean installation

1 year ago

Reply from Freedom Power

Hi Bruce, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Feb. 20th, 2025

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Verified Customer

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James Chambers

We save money using them and it comes in handy when we loose power.

1 year ago

Reply from Freedom Power

Hi James, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Feb. 19th, 2025

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Verified Customer

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Dm White

Had the panels installed for over 2 years now. We are happy with the results.

1 year ago

Reply from Freedom Power

Hi DM White, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Feb. 14th, 2025

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Verified Customer

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Bobby Lawrence Mount Vernon, TX

Electric Bill for 9/2023 -$1 Installation was smooth.

2 years ago

Reply from Freedom Power

Hi Bobby, that's awesome! Welcome to the solar family.

Oct. 18th, 2023

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Verified Customer

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Aleksandr

Everything works fine, referral program is awesome!

2 years ago

Reply from Freedom Power

Hi Aleksandr, thank you for taking the time to share your experience! We truly appreciate it.

Oct. 18th, 2023

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Verified Customer

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Pete Fargnoli St. Petersburg, FL

Great installers, electrical crew were out standing

2 years ago

Reply from Freedom Power

Hi Pete, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom!

Oct. 13th, 2023

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Verified Customer

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Carina Kee Monument, CO

Honest, kept us up to date on scheduling

2 years ago

Reply from Freedom Power

Hi Carina, thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed the process. If you ever need anything, we will be here for you.

Oct. 10th, 2023

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Verified Customer

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Mark Falke

Willing to work with me with a special order and changes

2 years ago

Reply from Freedom Power

Hi Mark, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your experience.

Oct. 5th, 2023

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Verified Customer

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Richard Royse City, TX

getting the rebate and lowering my bills

3 years ago

Reply from Freedom Power

Hi Richard, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom, and congrats on going solar!

Sep. 7th, 2023

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Verified Customer

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Pat

Courtesy, professionalism, maDe in USA..

3 years ago

Reply from Freedom Power

Hi, Pat. Thank you so much for rating your experience with us so highly!

Aug. 11th, 2023

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Pearl Kim Austin, TX

The sales and engineers were kind and faithful.

5 years ago

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Sonia venegas Eagle Pass, TX

Because they told us we weren't going to pay light putting 48 panels now we have a light bill and the solar panel payment as well.

5 years ago

Reply from Freedom Power

Hi Sonia - We are so sorry to hear about this. We aren't in the business of making promises we can't keep. Please send an email to us at marketing@freedomsolarpower.com so we can look into this and make it right for you.

Jul. 28th, 2021

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Verified Customer

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Anonymous Killeen, TX

They completed our solar well before we expected.

5 years ago

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Derrick Robbins Austin, TX

Great customer service. when you need them they respond

5 years ago

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nathan griff Round Rock, TX

Great product and people. A+ all the way.

5 years ago

Reply from Freedom Power

Hi Nathan, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Feb. 14th, 2025

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Verified Customer

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BLANCHARD STEPHEN New Braunfels, TX

Never got a end of install meeting to fill me on important things even though it was promised

5 years ago

Reply from Freedom Power

Thank you for letting us know about this, we take your concerns seriously and have recently updated our process. If there is anything else we can do for you please reach out to us directly at marketing@freedomsolarpower.com

Jul. 28th, 2021

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Verified Customer

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Jim Ronner Austin, TX

Great customer service and system is running as advertised

5 years ago

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Verified Customer

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Green Boerne, TX

Better than I was expecting, we’re producing more than I thought.

5 years ago

Reply from Freedom Power

Thank you, Green! We're thrilled your system is producing more than you expected.

Jul. 10th, 2026

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farinaz farsaei Odessa, FL

They offer high-quality products and their service stands out compared to other companies we looked into.

1 year ago

Reply from Freedom Power

Hi Farinaz, We are so excited to hear about your positive experience! We love hearing from our happy customers and would like to be able to showcase more testimonials. If you’re interested in sharing more with us, we’d love to hear from you!

Jul. 16th, 2025

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Jesse Jones

After 2 1/2 years and $75K investment on my part I still don't have a system that works. Power generation is far less than promised and customer service is poor to non-existent. I wish that I could write a superlative review but I cannot; it's been a very bad experience for me.

2 years ago

Reply from Freedom Power

Hi Jesse. This is certainly never the kind of experience we want our customers to have. We want to make things right for you, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under? We need a little more information to provide you with answers.

Apr. 9th, 2024

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Yefim Besterman Aurora, CO

I like just a normality of the flow involving many different departments and the third party organizations.

3 years ago

Reply from Freedom Power

Hi, Yefim! We are so glad that you had a great experience with us. Thank you for taking the time to rate us!

Aug. 11th, 2023

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darrel lane Boyd, TX

Install went great until a minor glitch that did get resolved. Paid our final bill and never got the closeout packet we were supposed to receive. So now we have no information about our system and how it works.

5 years ago

Reply from Freedom Power

Hi Darrel - Thank you for letting us know about this. We're glad that we were able to get you your closeout packet and a meeting with our specialist to walk you through it. Please don't hesitate to reach out if we can help you with anything else in the future. - Claire P.

Oct. 6th, 2021

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